Apple Vacations

Absolutely HORRIBLE service.

My husband was diagnosed with cancer a week before we were to leave.

His treatment needed to start the day we were to leave.

We did not want to travel to a third world country with him sick and could possibly get sick there.

We had purchased travel insurance but we have been fighting them for months to try and get our money back.

They only want to issue us a travel credit that expires in a year.

We do not know where this cancer diagnosis is going to lead us in the next year so not even sure we will be able to travel.

It appears that they got the money and have no intentions of a refund.

Thank you Apple Vacation for being kind caring human beings!

So tired of these money hungry business that have no care or concern for anything but getting their money.…

We booked an Apple vacation through our travel agent Absolute Travel to Cancun from Denver.

The shuttle at the airport picked us up and began to drive us to the Barcelo Maya Resort.

During the trip, at full ear piercing volume, all I heard was to be weary of anyone not wearing an Apple Vacation blue shirt. "Run away" from anyone offering you a tour anywhere in Mexico that isn't an Apple Vacation representative.

They will "rip you off" and worse. "It is imperative that you meet with you Apple rep. at the resort TODAY!" This was very annoying, we couldn't go anywhere, we were stuck in traffic, in the bus, listening to the sales pitch.

At the resort I received a phone call from Jesus and Violet every morning at 9:00am and other times at 8:00am!!!

This is absolutely unacceptable!!

I will…

I'm filing this complaint while holding on line to speak with someone and make a payment on my vacation.

It has been 40 minutes so far.

I called last night and was on hold for 50 minutes before hanging up.

This is not what I would call excellent customer service if you are paying $8000 for a vacation you should not be on hold for a hour to make a payment.

Help please

I was trying to book a vacation to the Dominican Republic now for over 4 weeks.

The agent that responded to my initial call passed me on to another person that never returned my calls.

After reading all the complains with Apple I'm now glad I was not able to book with Apple.

I used a local travel agency and they got my family of 8 needing 4 rooms booked by the end of the day!

Apple Vacations is loosing a lot of business because of poor communication to your customers!!!

0 stars!!

I was quoted a price for my Vow Renewal in Cabo, MX - Dec.

2019, for family and friends.

It was like pulling teeth to get the young lady Kristen Hillegass to return phone calls or respond to emails.

After several weeks of trying to get updates on this contract, I receive it with significant rate increases.

1st, I clearly understand rates go up until you lock in with deposits, but I can't do that without the contract.

Once I received it, we have 24 hours and that wasn't enough time to get family on board with the huge increases with their rates and fees.

Once I received it, I replied to Ms.

Hillegass right away and ask for some clarity regarding the rates.

I wanted to work out something, because my family was sooo excited.

I was even willing to pay extra for some of my…

I booked a trip April 20th to the 27th 2019 in the Dominican Republic.

I paid for my cousin and his wife to go as well..

I did not get the insurance on our trip as my husband and my family have been going there for many years, unfortunately he has past away 3 days ago at the age of 52 and just retired from serving on the police department for 24 years.

Im being told that i can not get my money back due to not having insurance.

His wife does not have the money to pay me back nor does she want to go without her husband.

Im asking if this is true due to a passing of a person, you still will not give a refund?

If you need a copy of a death certificate, i can provide that.

I need a answer to this question so i can figure out what my next step will be - im the one out of the money, and i…

I called Feb.

2019 and booked a MAUI trip with Peggy McCormick such a wonderful speaking woman who I thought understood my situation.

It is our 50th anniversary.

She emailed me my itenary and I told her I was not good on the computer.

Staring in March I called her 4 times no call back.

I called and talked with Bob he could not help me print my itenary, I thought I needed it for the airport to get our tickets.

I finally reached Peggy on 3/13/19 she gave me the help desk.

I spoke with Joanne and we could not get my itenary to print.

She than asked me why I wanted to print it and I told her for the airlines.

Joanne told me that in 41 days I would receive a packet with all my info.

This would be after I have paid for our trip.

I will NEVER use apple vacations again.

I will let…

I booked a package back in October 2018 - Unfortunately we had to cancel due to unforeseen circumstances, apple vacations said they would refund part of it and give us credit for the air.

Today...

I have been trying to talk to someone , since 7:00 a.m. to 11:00 a.m.) to book another package and use my credit to no avail.

This is frustrating - I need to use this credit and book something else - can't talk to anyone, no number or customer service e-mails :0(

I want to say, this is an old complaint but it stuck with me and my husband enough to skip our annual vacation with apple and take vacation within the states.

I should have said something last year, but I was so disappointed and vowed to not use apple again.

And we didn't.

Me and my husband went to Mexico to Barcelo Riviera Resort leaving January 26th 2018 to February 2nd 2018 out of Rockford Illinois.

We have traveled Apple approximately 15 to 16 times.

Only had minimal issues.

This time I was finally just tired of the fight.

When I booked my vacation it was for my husband and I's 30th wedding anniversary.

My travel agent from Gullivers travel out of Bettendorf Iowa sent a request for a king bed because of the occasion.

When we arrived we were put in a room with 2 double beds.

I…

Junior Suite Tropical View is the room we were supposed to receive - reservation is below as your system would not accept a pdf attachment.

We received a room facing the service entrance parking lot.

I am inquiring what the room rate difference is and how to go about receiving a refund.

Additionally, we traveled with 2 other couples who received the correct rooms.

We were not able to join in the fun on a regular basis as our room was on the other side and up on the 3rd floor (facing the service entrance parking lot).

We tried to get them to change us, but they did not have a room for us.

We are making a stink out of this because this also happened to us with Southwest Vacations when we went to Cabo in 2017.

I would really appreciate some kind of compensation since we paid for the…

I was booked on a 6 golden apple vacations a few months ago.

I requested adults only because it is our 10 year anniversary and during spring break in March.

I was told that is was not originally booked that way.

I requested it and when they looked it.

My original booking was changed when I read the reviews and they were terrible.

I called the next day and the agent talked me into doing the 5 golden apple adult only vacation.

I have never done this kind of booking but I was assured it would be great.

I looked on the invoice the after it was booked and noticed it was NOT adults only.

I called and it was not available.

I told the agent that my reservation was supposed to be adults only.

She gave me to a supervisor who was going to look into it and call me back.

I never got a call…

I booked a group trip for the Sandos Caracol Resort in Playa Del Carmen when you had the promotion of the 11th person flies for free this summer.

Ottawa Travel Agency, Ottawa Illinois 61350 is my representative.

Georgia Brown, owner, had discussed this special with me and my group stating what a great resort it was and that she had visited there, so we booked it with the understanding of the special.

Beginning on September 1 Georgia sent emails to the Sandos Caracol Resort Rep Wendy confirming that I was going to receive the discount.

Months have gone by and rarely did she respond and when she did NEVER did Wendy state that the booking should have been created a different way that how Georgia booked it and is NOW (this past week) stating the I do not get the discount.

I am not very…

Regarding Booking #0054920250.

Customer service has been very poor.

This is the second complaint we are making and responding to your response.

Your response is not good enough for us and we are pursuing this matter further.

Yes, I called asking for an extension and your agent said that was fine.

Your agent also said we were paid in full when the final payment was made.

You said that you left a message on 11/12/18 and then canceled our vacation because we did not respond.

We did not get your message.

You said that was your only attempt to contact us.

That is bad customer service.

Apple needs to go above and beyond for us.

Our vacation that was planned for months did not happen because of your very poor customer service.

If we owed additional funds it would have been paid.

Your…

I purchased a vacation package through Apple to Cozumel.

The plan was for my ex husband and I to suprise our grandkids who would be there with their parents.

I am living temporarily on the east coast for work, my ex, my daughter and her family live in the midwest.

We booked the vacation together and arranged our flights to meet in Atlanta and continue to Cozumel.

He offered to bring my valid passport from the midwest and give it to me in Atlanta.

Upon checking in in Boston two hours early I was denied boarding without a passport as my final destination was Mexico. and considered a no show.

Of course I had my license and other id needed to travel within the US.

I had two separate flights and would have to transfer to the international terminal for the second flight.

I had purchased…

Apple vacations RIU ANTILLES.

Aruba--------above stayed at Riu Antilles October 24, 2018--October 31, 2018.

This was our 3RD tie staying at Riu Antilles.

SEE ALL LISTED COMPLAINTS--- As this was our 3rd stay at the Antilles---it is noticeable that the rooms and the lobby are in desperate need of updates.

The room cleanliness was evident---the rooms were not dusted on a daily basis, the rooms---- need MUCH BETTER LIGHTING, as they are so dark it is sometimes difficult to see-----the ENTRANCE DOORS are so HEAVY, it is extremely difficult to get and hold them open-----bathroom linens needed called for------the telephone did not work properly , the entire room was just very poor atmosphere!!!!!!!!!!!!!!!!!

The restaurants and buffet Atlantis has certainly lost major appeal.

The food…

Summitted a complaint no response.

I called in in Feb 2018 asked about insurance I purchased the insurance I was told and now my father is going to pass in the next day or too.

I called canceled my trip for thanksgiving day.

Was told that my my CC would be reimbursed last Thursday or Friday.

Called yesterday and was told we are getting vouchers.

Not what I was told in February or last week.

I am done with apple.

So are my family and friend.

Money was going to the funeral I called in February so my fault you agents then and Thursday said money back but now vouchers when I needed it for a funeral.

Heartless people and company.

Never again alway used apple so did my family and friends never again.

Thanks your untrained and heartless.

I booked a vacation through one of your travel agencies and paid a $600 deposit.

I was not told when the remainder of the cost of my family vacation to Secrets, Montego Bay would be due and did not receive an email.

I emailed the the agent Mathias who took care of me at the Apple travel Agency in Fayetteville, AR.

Thee street name is 24, East Meadow Street.

I told Mathias that I would have to cancel my trip because my son was sick and had been advised by his doctor not to travel.

Naturally myself and the rest of our family were very disappointed that we would not be able to go to Jamaica over Christmas,2018.

December 24th-28th.

We were very much looking forward to a short break.

I am recently widowed and wanted to make Christmas a little brighter , as I knew this would be a very…

Check in was awful.

I had just been purposed to the same day.

We were sent all over for food.

Nowhere was open.

No rides offered.

Staff rude.

Room was disgusting and dirty.

Room service food was cold and gross.

Was hung up on when i requested a robe.

Couldn't get towels or blankets and pillows or ash try until multiple calls and app requests.

We are being given 1 star service and didn't pay this much for a horrible stay.

Nobody ever got back to us.

I called apple and after nearly an hour we were told it's tough and we will have to pay a significant amount to upgrade.

No apologies....

We have used Apple Vacations for many years.

This will be our last!

Called to pay a payment, there credit processing wasn't working properly..

I called my bank it had been taken out..

Called Apple Vacations back, no record of it.. bank said up to 30days to put back into our account..

Apple truly didn't care..

The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension..

Ended up putting on another card.. so today called to make final payment.. need the last card you used... had no idea!!could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude..

Very disappointing with this company..

Travel alot with company, but not again..

We have used Apple Vacations for many years.

This will be our last!

Called to pay a payment, there credit processing wasn't working properly..

I called my bank it had been taken out..

Called Apple Vacations back, no record of it.. bank said up to 30days to put back into our account..

Apple truly didn't care..

The lady in accounting didn't want to deal with me Gave me a bogus name and bogus extension..

Ended up putting on another card.. so today called to make final payment.. need the last card you used... had no idea!!could give them all information,, guy was like nope have to have last card.. who is going to pay for a trip I'm our name besides us.. very rude..

Very disappointing with this company..

Travel alot with company, but not again..

The trip we had was very nice and the people truly friendly.

The only drawback was that I was eaten alive by something in the bed.

I spoke to the Hotel the first night and they sprayed and I continued to have issues.

We inspected the bed and it wasn’t bed bugs nor mosquitoes.

Finally, when I got home, my clothes were infested with ants that were aggressive and enjoyed my legs on the way home on the flight as well.

It was not a full pleasure trip for my first time out of the USA, because of the bites from the ants all over my legs, arms and back that caused huge lumps all over.

I purchased an all inclusive vacation to Punta Cuna D.

R. in February of this year 2017.

I upgraded to preferred adult only level one at the melia Caribe tropical . upon arrival was given level bracelet however was put in family section for my room.

After finding my room I returned to the desk to ask why I was told that they needed my room for a wedding coming in and a poker tournament that scheduled in June of this year. prior to going on my vacation I was never advised of the change in the package I purchased.

Nor was I advised by the check in upon registering.

Blind sided and stuck this I made the best of it. next I was told by the apple representative (steven) in D.

R. to meet him at the desk next day to get departure time.

I arrived at the desk he was not there at the time…

Booking #0054195330 please review all of the notes on this.

I booked to Punta Cana.

First representative sold me something that didn't exist along with phony pictures of the hotel of the room I was getting. picture number 16 for the puntal cana Palace.

I called to ask questions and the next representative said that the room wasn't available nor was it ever available yet on Apple Vacations web site it had the picture of the room and the rep. said she contacted the hotel requesting the picture room.

Bad that I was lied to when I booked. when I called the rep. reviewed and listened to the phone conversation that I had originally.

Listen and you will hear that she lied to me.

That's not nice.

I did get my money back for the trip.

Look at the notes 4 different conversations took place…

I booked a hotel room through Apple and the shower ended up being terrible.

How can I contact the refund department to request my money back?

Here is a photo attached of the dirty shower I found in the room.