Red Lobster Customer Service
Rated 1.24 of 5 Stars
Based on 66 Complaints

Contact Red Lobster Corporate

Toll free phone number: 1-800-562-7837

Red Lobster Hospitality, LLC, is a private American casual dining chain and is the world’s largest seafood restaurant company. In 2013 there were 705 locations worldwide with over 58,000 employees. Red Lobster was sold to Darden Corporation in 2016 for 2 billion USD.

To reach Guest Relations call 1-800-562-7837 or you can find contact information here. To write to CEO, Kim Lopdrup, address an envelop with Red Lobster, LLC, 450 S. Orange Avenue, Orlando, FL 32837, USA. Corporate phone number is 407-734-9000.

Menu specialties include: Lobster Bisque, Live Maine Lobster, Crab-Oscar Surf and Turf, Grand Seafood Feast, Peppermint desserts, Lighter Fare, wood grilled seafood and Cheese Biscuits. The New England themed décor brands Facebook, Twitter, Instagram and social presence is found also on LinkedIn.


Experienced poor service? File a complaint here!

Red Lobster Contact Information

Report complaints to corporate and get satisfaction

  • Red Lobster headquarters address

    • 50 S. Orange Avenue
    • Orlando
    • FL 32837
  • Company website

  • 1-800 phone number

    1-800-562-7837
  • Better Business Bureau rating

    A+
  • Customer service hours

    8am-5pm EST, Monday-Friday

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Top Red Lobster Complaints

Browse more than 66 reviews submitted so far

20

Bad customer service. They didn't offer to refill drinks or bread. Steak my friend order not cook right. She took too long to wait on us.

20

I just came from Red Lobster in Springhill Florida. The meal wasn't the same Quality or Quantity as it always has been. I use to love eating there but today was the last time I will ever eat there. I would not recommend anyone to dine there ever again. They charge you all of that money and give you a little bit of food. I spent $22.77 it wasn't worth it. My cousin spent $18. and they only gave her 6 or 7 shrimps, but she order that everytime and have always gotten more than 6 or 7 shrimps. Red Lobster isn't The Red Lobster that we were ammuned too. Good Bye Red Lobster you've loss us as Great Customers.

20

Food was running,no taste on mac just plain terrible you got me.thanks for fir nothing.on easter.shame on you you.

20

I do not have a complaint.. I just couldn't find the original email.. my moms birthday is in June and she passed away from cancer.. I don't have a whole lot of money to celebrate at her favorite restaurant which is red lobster because I have 4 young ones .. I was wondering if I could get a gift card or even coupons maybe merchandise to remember her day.. thank you so much for taking time to read this
Name: Cheyenne weaver
Address: 2212 Gilbert ave - Wichita falls TX 76301

20

I have the rewards account and it has the new download. Because my phone is old it won't let me use it.
Why is it older phones can't use it it. Not fair.
Any suggestions
Judy LeVert
763 421 9038

20

We went to Red lobster for special occasion. We waited about 30 minutes to be seated.when we got sat the waiter took like 10 minutes to go to the table. We got at the table around 7 pm and received our food at 8.20 we waited more than an hour to get hour food. When I finally got my mash potatoes were cold. My husband and I wanted to get a second round on our drinks but the waiter never came back to our table. So my husband ordered his at the presto. I asked 2 employees to send the manager to our table but the manager never arrived. I’m very disappointed this was the first time inexperienced this in this kind of restaurants.

20

Sent two emails to rl. Orporate with NO response. Called concord nc location yesterday. Mar peomised to email me a gift card. Nothing received. Lunch food was terrible and cost almost 70.00. Service good food horrible.

20

I frequently visit your Temecula branch and have no complaints today I went (and their were seats available )I asked to be seated near the window he did assist me with that I go there at least once a week
So I am at Olive Garden let’s hope my next stay is a better one
Thank you

20

On 3/20 2019 . My Husband and I went to Red Lobster for lunch . We haven't been
n there in awhile because it was really getting bad , We thought maybe it had got better instead it has got worse . Won't go back , and for the price it's not worth it . You have cut way back on the food. Like my Husband order Sailors Platter for11.99 not worth it . The fish on look awful i told not to eat it . I order Shrimp Scampi for 9.99 not worth it . And your salads if that's what you call them A little bit of mix green's 2 tomatoes and bit of cheese .And then your 2 drinks Coke 2.89 and coffee 2.65 for one cup . and all together it came to29.75 . and the tip 4.00 dollars . We don't mine paying that if it's good . We are on a fix income . So we have watch what we spend . We don't eat out that much . So we try to pick a nice place .I didnt even what to give it one star .

20

On 2/2/19, I and friends and family visited for dinner. Starting when we first arrived It was a shock to me to see that you take family and friends first. When we arrived I was told first that these are friends and they are "regulars" we see them often. Also the service was horrible, our waitress was not so pleasant. Dinner took over an hour. The only reason we did not get up and leave is because my friend was a diabetic and had to eat. I cannot see coming back for dinner.

Dr. Jacqueline A Boleware
2250 Pershing Rd
Union, NJ 07083
908 397 1082

20

This is the 2nd consecutive bad services I received at the Red lobster on Rt 22 in Union, NJ. The quality of service used to be good a few years ago but not anymore. I don't want to completely rule out or cross off Red Lobster as one of my favorite restaurants to dine in but it's getting there. About a month, my wife and I and our two children waited 20-25 minutes before a server came to our table. The server order our drinks and it took another 15 minutes just to get our drink and to order food. I asked to speak to the manager on duty, and the black tall male manager did nothing to resolve the issue or compensate us for the bad service. All he did was just apologized and went on his way. As a black customer, I felt if we were white customers, he would of take something off the bill and offer us a free dessert because we all know that white customers are more quick to call corporate to make a complaint than black and hispanic customers. This Sunday February 24th, my wife took me to same Red Lobster in Union to celebrate my birthday. I ordered the Alotta colada that comes with the extra shot of Captain Morgan on the side of the glass. I've ordered that drink plenty of times at other Red Lobster locations, and never had any issues but this one barely had any liquor in it. The first time they made it, the drink was more like watery instead of thick rich frozen ice. I didn't taste any liquor before I pour the side extra shot cup. I complain to my server, she apologized and sent it back. Instead of making me a new drink, the bartender poured the same drink in a blender and throw ice in it and sent it back to me. I'm watching all this with the manager standing there. The manager did nothing to resolve the issue but instead think I was just trying to get more liquor. This manager was a young mid 30s light skin female with curly hair. Again, I felt if I was a white customer, she would of never done that. They treat white customers better than blacks or other minorities because they know they will get on the phone first thing Monday morning calling corporate.

20

Last Saturday the 16th we were at the red lobster Kokomo In. We were seated by a very nice lady but we sat there for 20 minutes nobody came to even ask if we wanted something to drink. We were very disappointed, we just got up and walked out. There are to many restaurants to eat at for that to happen.

20

I ordered over almost $70 dollars worth of food on Valentine’s Day via Uber eats from pleasant hill store in Duluth Georgia on Valentine’s Day. My family of 6 eat red lobster almost ever week with a tab of over $100 weekly as you can imagine feeding 6. We usual attend the Mall of Georgia store. Since pleasant hill is closer to my home that’s where Uber came from. Not only was half the order was missing, but my date had got the wildfire shrimp I believe it was called but only received broccoli not even on rice as the menu described just broccoli. I called and talked to manager on duty and stated must have ordered “wildfire broccoli “ didn’t know that was a menu item through the sarcasm. Anyways said was going to send a gift card via email to Comp my order of almost $100. Now is the 22nd and I’ve yet to receive this gift to Comp all the errors and over unacceptable quality of our meal which was not even enough that we had to go eat else where after receiving what was given. Just wanted to reach out to someone higher hopefully and let it be known the service or lack there of that is being given to the customers. I don’t know that my family or myself will ever go back after that experience and I’ve told friends and family etc. totally unacceptable. Attached is photo of the “wildfire broccoli “ shrimpless Thanks
Jonathan Davis

20

We were 4 of us my wife and mother and my 9 year old son and I o very badly wanted to come here so we did for his celebration it all first started with poor service we eceived had to ask 2 times for the bread then I did not receive my salad to start with my meal then my mom and I both got the land and sea and we asked for medium fillet not one but both of are;s were black and well done and tough for that price not good also my wife had the lobster tails that were so over cooked and fries were ice cold very disappointing evening for what I paid 172.00 not worth it and not sure I will be back

20

I NEVER HAD A COMPLAINT BEFORE ,BEEN EATING AT RED LOBSTER FOR YEARS ,BUT THE OTHER NIGHT MY FRIEND AND I HAD THE WORST SERVER IN THE WORLD ,MAYBE SHE WAS HAVING HAVE A BAD ,BUT FIRST SHE TOOK OUR ORDER FOR OUR DRINKS AND IT TOOK 15 MINUTE TO GET THEM AND THEN WHNE SHE TOOK OUR ORDER IT WAS ALL WRONG AND THEN SHE DIDNT WANT TO TAKE IT BACK BECAUSE THE COOK WAS AN ASSHOLE , SO WE WERE NOT HAPPEN AND OUR BILL WAS $56.60 ..I WILL GO BACK AGAIN ,BUT NOT IT SHE IS OUR WAITERS....JENNIFER LONG 1474 LOG CABIN RD LORIS S.C. 29569

20

We arrived around 5 and were told that it would be a 15 minute wait for our party of 2. The place was nearly empty. There were more people waiting to be seated than actually eating. When we were called to be seated, we were led to a dirty table. The hostess quickly cleaned it off. After more than 25 minutes, I went and found a manager because we had not had a drink order taken or even a hello. The manager apologized but we really were disappointed. Our dinner came quickly but when it was time to pay, we were given the wrong ticket. Overall, our experience was sub par and we will not be returning anytime soon.

20

I arrived at the red lobster location in Duncanville Texas on 1/21\19 At 3:10pm to dirty tables with stains on the table and food on the floor under my table. It is now 4:22pm and I have not received my food for me and my friend
I am totally disappointed in the service I have received today. The manager came to the table with no justification as to why we haven't received our food accept to tell us it has been technical difficulty. Meanwhile everyone else is receiving their food.

I will not come back to this location again due to everyone I come here, the service is worse. The fact of matter is, they want us to pay once the food finally comes.

Received my food after a hour s.d half and it was cold. Mashed potatoes were cold too..my waitress bought me a second serving that was hot. But overall very unsatisfied.

Signed very disappointed,

Mrs Regina Harris

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20

Me and my wife stopped at the one on pierson rd in flint mich after my wife's Dr appointment. Food was cold, mashed potatoes were brown color luke warm. Had to continue ask for bisquits. Service was awful. Why are managers not doing there job?

20

I regret your decision to withdraw advertising from the Tucker Carlson. As a result my family has made the decision to no longer patronize Red Lobster....... Am also disgusted that evidently Red Lobster has blocked other venues of comment from receiving commentary. Bad PR.

20

Because you stood with the communist left, the minority, and pulled ads from Tucker Carlson's show, will never visit your establishement again. Passing it on to my enormous family and friends to boycott you too.

20

Because of Red :Lobster's boycott of Tucker Carlson News Programme, and also a fine gentleman, we the people of Morris County, New Jersey will be boycotting Red Lobster outlets in the country.
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20

i went into one of your stores in the Chicago area (Ridgeland Ave) on 12/27. While waiting for the order (via Dooedash) I was first ignored by the waitress working the bar. I then gave her my order that I was picking up for a customer named Jenai. She looked in the computer and said nothing. She then went into the back and came out with food for a done in customer. I asked where was the order and she responded by saying that she wasn't sure. There was a nicely dresses woman there and I assumed that she was the supervisor. I explained the situation and she proceeded to assist me. in looking for the order, it came to that I was about 8 min. early and that is why it wasn't ready. As the supervisor and I were speaking -- The waitress looks at me and says "Why are you looking at me "G"? Is there a problem?" I asked her "G"??? You sound really ghetto." She responded by saying she was ghetto. Her supervisor attempted to diffuse the situation by telling her to be quiet and asking her what was the problem. She also told her that she was going to write her up. The waitress responded by saying that she didn't care. Once the supervisor walked off the waitress said she didn't give a fuck and she would beat my ass. An argument followed.
Moments later a man came up in a green shirt; identifying himself as the manager of the location. The supervisor had reported the incident to him. He apologized and stated that it was totally unprofessional. He stated that the waitress' name was Ashley and that he was reporting the incident to his GM. I left my telephone number for him to contact me.
This is the most unprofessional encounter that I have ever had from Red Lobster in my over 20 years of patronizing the business. I'm not understanding how someone so rude and disorderly could work for a huge company as such.

20

We went to red lobster in couer d alene idaho it was me my wife are to kids taken my grandmother to dinner the person that waited on us called my grandmother stupid do to her never being there when I talked to the manager he said his staff wouldn't do this and when we got are dinner everything was cold I told the waiter and he said get what u get and walked off my family was disrespected by them I'm going to the paper here in CDA telling my friends and family not to go there we shouldn't be treated like this to the point my grandmother was in tears someone needs to deal with this issue asap
Thanks Steven allured

40

Myself and a coworker both ordered the sailors platter with fried flounder. Neither of them was fried! Second, on my order the broccoli was old and rubbery, the shrimp scampi had an empty shrimp shell in it, and the shrimp were soggy and had no taste. The biscuits were good and the salad was fine. The co worker asked for loaded mashed potatoes and got regular potatoes with the sides separate. ?? The girl who took the order via phone was very friendly, but not accurate and the food was mediocre at best. I was very disappointed in this visit and the fact I paid $12.00 and a tip and had to drive across town to get this order and it be this tasteless, not accurate and sub-par quality broccoli and I don't have any idea why an empty shell would be in my scampi-yuck!! You need to check on this and I hope you can do something for me and my co-worker as a gesture of good customer service. The date was 12-13-18 in Meridian, MS ticket # 502630-Abbey F was order taker. My name was listed on the ticket as Reanea Gearman?? Thank you

20

After being seated at 6:00pm We waited 13 mins for wait person to show up when He did He told Me Iam sorry I had to take care of a Party before Us--After WE put in Our Order Which I had the Captains Feast for 15.00 as the Tuesday Special and a Tall Beer-The Beer came and had 3 inches of foam at the top and was flat! Then Server came back and told Me that my meal was not going to be 15.00 because it was after 6:00pm and it would be 19.00--now We got there at 6:00 and had to wait till 6:13for Him I would think the Manager would say ok it will be 15.00 and also I never asked for a real Beer I just wanted to have a good dinner---Dinner comes and its is the worst looking Plate and Worst tasting food Ive ever had! No Taste--everything was so soft like mashed potatoes--Shrimp--Fish--clams and the tarter sauce was mixed with cole slaw--What tarter has Carrots in it? And the cocktail sauce was Ketchup! I couldn't eat it and took it in a doggie bag to be polite but threw it away! Now at 1:00 am I wake up with such a bad belly ache due to this food. I will never eat at Red Lobster again--I don't think I should have to pay for such a bad meal and evening. it was the mentor ohio location

20

I frequently visit your location on route 30 in Plainfield Illinois and was there yesterday it normally is good but this was the worst service I have ever experienced we waited 15 minutes for our drinks alone and an hour for our food just to have the order incorrect and the other half cold like it was sitting in the kitchen for awhile. When we stated our complaint to the waiter he basically shrugged his shoulders and said he would let the manager know . This never happen because a manager never came to the table . After being a your restaurant for nearly an hour and a half we left very disappointed.

20

I went to red lobster in Killeen Texas I live in copperas Cove Texas. I ordered by phone at 544pm. I was told 30 minutes I got there at 644pm food still wasn't ready. I spent 103.87 gave a tip. I asked about side for my create a three I was told it was with the flounder. When I got home it wasn't in there. I called and talked with manager, he tell me when I'm back over there to stop by and he will give me my mash potatoes. I want my money back now for mash potatoes and my tip. This is poor customer service. I live about 20 minutes away.

20

I went to red lobster in Killeen Texas I live in copperas Cove Texas. I ordered by phone at 544pm. I was told 30 minutes I got there at 644pm food still wasn't ready. I spent 103.87 gave a tip. I asked about side for my create a three I was told it was with the flounder. When I got home it wasn't in there. I called and talked with manager, he tell me when I'm back over there to stop by and he will give me my mash potatoes. I want my money back now for mash potatoes and my tip. This is poor customer service. I live about 20 minutes away.

20

Ordered the ultimate feast my crab legs was burnt uneatable and my lobster was over cooked a totally Waste of $30. I would like a refund

20

I visited the Red Lobster in Toledo Ohio on Monroe St.October 6, I was very upset with the service so I called to complain. The supervisor who answered the phone was very rude ,she stopped me in mid-sentence. She said her and the staff already talked and that the people in my party was sharing food. I explained to her that I was unaware of this and that I ordered the endless strimp but I did not get any other orders. Every time I placed a order the waitress never came back. The manager again cut me short by telling me that she would send me a gift card . Well it is now November 8th a month pass the incident date and I have not received a gift card . I am still very upset about the incident and so was everyone else in my party.

20

My husband and I went to dinner Saturday for our anniversary (Charleston WV). We ordered a Lobster Pizza which we never received and then when we got our food the coconut shrimp was burnt and I had to ask to have it replaced.

20

Tonight me my husband and daughter went to eat at your restaurant and had the most disrespectful waitress Michelle at your Whitehall branch. It was endless shrimp and when we try to order she was basically limiting us to what we can order my daughter didn’t eat because she was tired from cheerleading practice and wanted to go home so I ask Michelle if we can have any extra biscuits and guess what she told us you can have what you left back or you can purchase to take home and even worse she reach over our food and open the napkin to see how much we had left .last week the three of us was there for my birthday and we got biscuits that was the only reason I ask because my daughter love it and she didn’t eat anything

20

we went to a all you can eat shrimp to be told that we cannot have every shrimp on their menu. you are restricted to only four shrimps so i order the first two to be told that they did not have any more of these. so really you only had two choice of shrimps. also we ordered stuffed mushrooms and they were disgusting. we normally go to red lobster once a month but after the service we received and the quality of the meal we will not go to that restaurant again.

20

We went in and the guy said he would be with us we said okay. We waited for about 10 minutes and no one said anything to us the manager came by and didn’t say a word. We waited a heard her talking about they didn’t have enough people there. After a few minutes later we just walked out

20

We went to the Red Lobster on I240 and Western in Oklahoma City last Friday. Everything went great until we were ready to leave. we had several take home boxes and my wife did not notice that she left her IPhone on the booth table. It was not until we got home that she realized she did not have her IPhone.. We promptly called the Red Lobster of the situation and went back to the restaurant. Could not find it. Went to the AT&T store on Saturday and they were able to determine that the IPhone was still at Red Robin. We went back to the store again, and the manager was not able to find it.

I am very disappointed that an $800 IPhone left on a booth table would not have been noticed by a bus boy. One of your employees is a thief.
Needless to say, we will not be going back to Red Lobster.

20

shrimp endless took forever
they where also the worst shrimps ever
the kids menu 9who wrote that) mac and cheese would not give to my dog

20

I had a gift birthday certificate went in today waited go salad and no biscuits he said it was not ready it would have to be cooked wasn't ready when he started his shift~~~WHAT a waste eat salad and no biscuits ~~He never brought me any shrimp sauce ~! all this money for admirals feast and to have this service ~~My gif card was ruined by this bad service I had 10 little tomatoes in my salad but hardly any lettuce ~~this was from the Oak Lawn one ~~Close to my house and I had to go thru with this ~~Never again will I ever ask for this for my birthday ~~this is so wrong . This never was like this before ~~Eat salad and then they come later with dinner which was also late .

20

We have no complaint about the service, but last night we went to the ft. wayne, in restaurant and both of us had very bad meals. we have always went to red lobster for special occasions, but no more. My lobster was literally tough, the crab legs were not good at all. the fire grilled shrimp was so tough you could hardly chew them, it was our anniversary and we can honestly say our meals were terrible, I have never made a complaint like this before, but with the cost of those meals and and then have them be bad, just had to say something. Thank You Peggy Tyler

20

Empty restaurant and still had to wait 25 minutes. Billings mt restaurant

20

Great service but the food leads a lot to be desired, butter should be served with lobster, these lobsters are nothing more than large shrimp size.The money spent on what was supposed to be a fullfilling meal , we could have went to a McDonalds and had a better meal.At least you know what your getting with no surprises.The "butter" tasted like watered down margerine.They were out of the lobster we ordered thet were trying to accomodate with something different with no success.This was very disapointing.This was our 3rd visit hoping it would be a better experience and for every visit it kept declining.Never to return again.Word if mouth travels like a disease.It takes a million ataboys to make a business and one bad experiance to ruin a business.
Corporate needs to step in.
White Marsh Baltimore Md.

20

Very concerned that on Friday, July 27, 2019 when Red Lobsters restaurant is empty and took 30 minutes to get seated. The waitress did an excellent job, but took too long to get served. Whie baked potato old, and fried tilapia soaking in grease.
I have always counted on this restaurant, but we could have been given some reason while we had to wait so long at 2:15 in the afternoon.

20

we were 5 adults. We were celebrating our 42nd anniversary and my husbands retirement. We all ordered different food but it all tasted the same, which is to say, like batter. My food was so non-descript that I had to open everything to identify it. I had lobster bisque which tasted more like potato chowder with ketchup for colour, escargot, which were so tiny as to be not worth while, the mushroom caps were squishy and watery and the melted butter was more like margarine. There was no butter offered at the table and the biscuits were mostly salt. The server asked us AFTER if we wanted more..My husband's lobster was rubbery and the tail was cold. The entire meal was something I was ashamed of. Especially since we had family with us. And, since when is the debit machine pre-set to 3 tipping options? I have much more to say about the lousy food but I'll wait till you contact me. We won't be returning so free food won't impress us. A refund would. Not the servers fault. She was running off her feet all night.

20

I wanted to file a complaint against a server and a manager decided that she wanted to call the police on me . Complaining about a server is not a crime . There was another manager there first who was nothing but professional and understanding of the situation the second manager walked up and everything went out of control address is 3901 medina rd akron ohio . I have been to this restaurant several times in the past without a problem i strongly believe that the second manager escalated the situation i want corporate to pull the tapes and see what went wrong i truly believe this is a teaching moment for the manager clearly she does not understand conflict resolution her job is to defuse the situation not be combative . I will end with this it is not a crime to complain about a server . I am watching the response to this serious inquire because the shame and humilation that i endured because of 1 female wanted to prove her point was uncalled for. please pull the video and see what happened and how everything changed with the arrival of the second manager

20

My husband and I went to your location at 2801 N. Mayfair Rd., Milwaukee, WI 53222, phone number 414-771-6320, around June 15th, 2018 and we were waiting for about 30 minutes to be seated, which was fine; however, after we were seated, no one came to see about us. We were never introduced to our waitress or waiter. We weren't offered water or anything and we were seated for close to 40 minutes, which is well over an hour. I went to the call in station and asked to speak with a manager, and after waiting 15 minutes no manager ever surfaced, so my husband and I left frustrated. He said he never wanted to go back, but I talked him in to going back on Monday, July 2nd, 2018 because my sister, her husband and my niece were in town from Florida, so there were a total of 13 of us celebrating my husbands birthday, so I called a few hours ahead to ask if we can have reservations for a party of 13 for Carter at 7pm. They said they needed to speak with the manager for approval, then I was told the manager said they can accommodate us. When we arrived they stated that they were getting the table set, so after waiting 20 minutes for them to set the table after inquiring again, we were told it would be about 15 to 20 minutes longer and when I asked why they said they could accommodate us at 7pm, they said they can't guarantee a reservation unless it is called a day or more ahead of time and they did not want to seat us because they did not have anyone to serve us. I told them they should have said that on the phone, so everyone was confused and I was very disappointed because I convinced my husband to give Red Lobster another chance and this time was even more horrible than our previous experience. The staff seemed very unconcerned about the situation both times and did not offer us anything for our wait. We were not informed of anything they said until after the occurrence. Is there anything you can do to accommodate me and my family? We have been loyal customers for many years and I will like to continue to patronize your establishment, but we need to know that you care about your customers because your staff did not show it. Thank you in advance and I hope to hear from you soon.

20

Florence Kentucky nasty smelled bad walked in sat down got up and left nasty place

20

I just want to express my feelings about my treatment of my case and bad experience i had at your restaurant around the corner from My house,that i frequent .Its bad enough i had bad food and wasted my money,But its another thing to be disrespected and BULLIED.red lobster is just gone take my money huh? Thats fine.At first,it wasnt even about the money but after the treatment and dialogue I had with guest relations ,that changed.I have plenty of well known bloggs to warn my 1000s of friends NOT to patronize your restaurant and I will be reporting the case and the facts to the Better Business bureau.This is NOT how you treat hard working patrons.The fact that YOU are really comfortable dismissing a customer complaint and hard earned money and time just shows my that your restaurant is just TAKING from my neighborhood and can care less about the people.Just like my food was bad,HUMANS CAN MAKE MISTAKES.HUMANS MAKE ERRORS.It may be YOUR fault you can't find a receipt.You guys aren't perfect...Still is a LAME,DISRESPECTFUL way to deal with people,ESPECIALLY WHEN U CATER TO THOUSANDS OF PEOPLE A WEEK,HUNDREDS OF PEOPLE A DAY,TAKING OUR MONEY,BUT don't take responsibility for your mistakes .And the fact that you guys can't find a receipt is NOT my fault and I shouldn't have to lose money on negligence of your behalf..

20

we go to rocky mount red lobster about every 2 weeks. im not a big eater so i order from the lunch menu,because they have smaller portions,now all of sudden the manager does not allow it,,so we end of spending more money,its not costing the co. anymore money for me and other people to do that. ann

20

WAITRESS: Jennifer W
Date: 01/25/2018
Time: 14:59:00 (Bill settled $0 due)
Check #30173

Complaint: Racial Profiling, Defamation of Character, Harassment, False Police Complaint

I and a co-worker was on business trip in Houston, Texas and drove over to Arlington to enjoy lunch with my son. The three of us dined at the above mentioned Red Lobster location. After settling the bill for myself and my son he left to go back to work. Shortly after a man came to our table and identified himself as the manager. He went to state he wanted to let us know he attempted to stop the person that was with our table from leaving because “…he looked shady and it appeared he was trying to skip out on paying his bill.” He continued with “There was a small altercation and I called the police and sent them over to Sprint.” Flabbergasted at his remark, I responded to him “His bill was paid before he left. You need to call the police and let them know you made a mistake so they won’t go on his job.” He responded sharply “I am not going to do that”. Conversation between manager and myself became elevated as he did not appear to want to correct the situation. At this point I was truly upset and we began gathering our belongings to leave. As we were walking towards exit the manager walked behind increasingly instigating. With us already on our way out he told us to “Leave my establishment or I will call the police”. As we walked out he yelled out “Have a nice day and watch yourself”.
As we walked across the parking lot to check on the third party four (3) police cars were turning in the parking lot. Two headed towards Reb Lobster and I flagged down one (1) and the other went to the Sprint Store. In all 4 police had been dispatched on his fraudulent 911 call.
Afterwards I was made aware the altercation was your manager approaching my son as he was leaving and telling him he could not leave until his bill was paid. My son informed him his bill had been settled and he should check with his waitress. Manager continued to harass my son and told him if he left he would call the police. My son responded to him that he had to get back to work at the Sprint Store and showed him his name badge as he walked out. Instead of checking with the waitress he chose to without consideration call the police on an innocent man.
Here was a well-groomed young black man dressed in a Sprint employee uniform (casual shirt w/ sprint name/logo, Docker slacks and casual shoes). What was the “shady look” the manager had mentioned. The shade of his skin color? This entire situation could have been diffused had the manager made the proper communication with his waitress. The timing of his 911 call and settlement of the bill confirms that the bill was paid well before anyone from our party left. Your manager’s actions were irresponsible and he should be held accountable. I could not understand why he would be so negligent in making the false 911 call and intentionally let the police continue on a call that he knew was inaccurate. This could have jeopardized my son’s job, as well as grave mishap between police and “black male”. Your manager showed a total lack of respect for paying customers.

20

We went to red lobster on January 1,2018 and service was so bad that we got our food and hour after being sat down only one set of bread waiter only checked on us one time than one of side dishes came out way before our dinner than when we was ready to go waiter just dropped off check never came back after signing it so never got a chance to get a copy of my check not to mention everyone stomachs were messed up for a day after eating there that night

20

The last time my co-workers and I ordered carry-out from Red Lobster in Livonia MI they forgot to pack my $8 dessert, yet didn't forget to charge me for it. I called to report the discrepancy and was told I would receive a coupon to replace my dessert. When I got the coupon in the mail it was for a free dessert WITH THE PURCHASE OF 2 ENTREES! I wasn't interested in returning there again but today we are trying to place another order and the service sucks as usual. I bypass the "call center" because they always enter my orders wrong. So I called the restaurant directly to place our orders. My first call I was left on hold for 13 minutes. I called back, again stated that I wanted to place an order and had been left on hold for 13 minutes, was asked to please hold, and was left on hold for 5 more minutes. I called back, asked to speak to a manager. The person on the line rudely asked what my name was I replied I'm a customer and I'd like to speak to the manager. I was AGAIN placed on hold, until someone came on the line and told me the manager was busy and could I give them a number to CALL ME BACK!!!. At this point I basically pleaded with the lady that all we wanted to do is place an order and that I understand, as a former Red Lobster employee some 18 years ago, how busy they are but that we too are customers and deserve service also. Finally I was able to place our order. I'm at work just like they are. I wouldn't make my patient wait damn near a half hour to get their medication, so why do I have to wait that long to place an order??? And no, I order my food with modifications, so I could not order online. It's bad enough the prices are higher and the portions are smaller, the least you guys could do is provide good customer service.

40

hello ,,, I never thought I would ever be writing red lobster to complain, I was never so disappointed,,, My husband and I took 3 more people out to dinner ,, first took rolls quite a while to get to the table ,, one of our party is on a strict diet due to health reasons , she was getting soup and salad and shrimp cocktail , she always gets the shrimp ,,, so everyone had there food ,,salads ,, and waitress comes out and says," oh we ran out of shrimp , we have to get some so it will be another 15 minutes for the shrimp ,, ok waited and waited,, another 30 minutes they bring out a double order of shrimp ,, she took one bite and had to spit it out ,, they put some kind of seasoning on it which has never been on it for years now ,, and it was spicy and burned her mouth , she cannot have seasonings in her stomach right now , good thing she spit it out . so the manager said to call ahead of time for shrimp cocktail and it can be ready ,,, ????? NEVER heard of such a thing ,, shrimp cocktail is what it is ! manager said it is a new spice they cook it in now ,, so now it is not shrimp cocktail anymore , they need to change the menu so people aren't deceived,, a lot of people cannot eat spices ,, was really did appointed,, I love redlobster , but that one person said they just lost us as a customer . the waitress was very nice ,, my food was good , but was so sad my company did not get to enjoy there dinner . would appreciate some feedback ,, thanks .

20

I visited the location in Cartersville, GA this weekend and I am VERY dissatisfied with the service I received. I had to send my food back due to it being cold after waiting over 45 min to receive it. The waitress rarely visited the table and when she did waa not friendly at all. I have always loved and gone to your establishment on many occasions and spent lots of money there. My husband on this night had a tab of $63 and it was not worth it. They even brought me someone else's drink! I am very upset about the service I received at a place i really love going to.

20

I visit red lobster all the time and last night my experience was horrible. I was so disappointed my food was not what I asked for and the waiter was so unprofessional. My food was cold and it took forever to get biscuits and drinks. What disappointed me the most is no an apologized for the horrible service.

80

Went to Red Lobster on the 23rd of October in Sandusky, Ohio and ordered steamed oysters. I had a bad one and so did my friend We had to spit it out of our mouth. We also had pieces of shell in them also because they weren't prepared right. I like to eat at Red Lobster, but the one in Sandusky never seems to have it right. I like the one in Perrysburg, Ohio. Never had any thing wrong there.

20

I visited store #0442 to place an take out order. I've tried calling to be placed on hold and once I advised that I had 5 orders I was placed on hold again. Not only that I had to wait almost 1 hour for my take out, I was missing items, the establishment wasn't crowded. It never fails whenever I call this store to order take out my order is always wrong. This is unacceptable when your spending this amount of money.

40

I went for lunch at the Red Lobster restaurant at 12:50 pm on Mercury Blvd. in Hampton, VA. I waited at the front desk for ten minutes for someone to come and seat me and my lunch companion. No one came, no one offered assistance. I asked two waiters for assistance and they said someone was coming. No one came. I have been a customer of Red Lobster for over 40 years. To say I was disappointed would be an understatement. I have never experienced that kind of service in any restaurant I have been to. All it would have taken is for someone to acknowledge we were there and give us an idea of when someone would be available to assist us. You lost our business that day for lunch and I will have to seriously consider if I will return to your restaurant. Customer service is a big deal to me.

Thank you for listening. I hope you resolve this so no other customers will experience my frustration. I ended up at a fast food restaurant so I could grab lunch and get back to work.

20

I would like to tell about the bad experience we had last night, 05/11/2016, in your D'Iberville restaurant. We went to the bar area, and were planning on an enjoyable evening no rushing. When we first got there it was rather warm in the bar area, we told the bartender we where warm and he said they were working on the air yesterday, and shut the blinds in the front of the restaurant, to keep the sun out. The longer we sat there the hotter it got, we noticed even the bartender didn't stay in that area very long he just keep coming back to check on us then go into the back, and he was sweating pretty bad.

When we got our appetizer we told him we where going to have to eat and run, because we were both sitting there sweating. When he came back I said maybe I need to speak to the manager, and he said I told her you said it was too hot to stay. She didn't even bother to come out and apologize. We were the only ones in the bar area, and now I know why.

20

Hostess and Waitress were nice. I have been eating here for over 20 years inside and take out several time a year, but this was my worst experience. I order take out two (2) center cut new York strip dinner to cook well done and one white garlic mussels. The steaks were raw and the mussels were cold. I wait 30 - 40 minutes for the meals and left a large tip total $60.00. We live 15- 20 minutes await and attempt to call the manager but it was Friday night 4/29/16 around 8pm that we was place on hold for over 30 minutes. We put the meal in the trash and this is why I am writing because of being disappoint.

40

I was last time at Red Lobster about 3 Years ago when i ordered shrimp scampi, My shrimp were the size of tiny canned shrimp, I could not believe it. Shame on me for never telling the company about this, I told the server, She was ashamed. that's the truth. Not that anything will ever be done for me. But don't forget, bad reports.

40

My wife and I took our niece to Honeygo Blvd, Red Lobster for her birthday dinner. After having our table I came back to the front desk and requested the young girl over there for a surprise birthday song for my niece after the dinner. I went to men's room and on my way back I reminded her again and said a big thanks to her for accepting my request for birthday song. Unfortunately it DID NOT happen in our case. I was so disappointed and embarrassed that I cannot express. Even my wife told the server also that today is her niece birthday, she just said happy birthday. Our niece does not live here and she is on a trip to US. We wanted to surprise her with typical Lobster Birthday singing. We are very disappointed and sad. Very embarrassing moment for us.

60

Arrived at Red Lobster in Conyers Ga on Wednesday night at 6:00 and did not get our food until after 7:30 we did not get to enjoy our food we had a party of 5 and we did not get our drinks until after we got our food we spent well over $100 and Im just pissed to the max the customer service was whack and they took entirely too long with our food and we only received one basket of biscuits.

60

Usually go in every wednesday, mostly have 2 lobster crableg shrimp platters, plus a 2 tall drafts each, on this wednesday we were told by the server the draft lines were not working, asked to talk to a manager, thought they would consider a discount on bottled beer, was told by the server not gonna happen, so $70.00 walked out the door, i might be wrong, but i'm the customer.

20

Food was overcooked and dry. Salad consisted of 3 small pieces of lettuce and a croutons and 1 tomato. Biscuits were hard and cold. This restaurant is more expensive than fast food places so you expect a little more for your money.

40

My sister and I ate at Red Lobster in Paducah, KY recently. We both ordered shrimp and pasta, which was dry and terrible. I got the impression they had just heated up something left over from lunch. (We were there around 3-4:00pm.) My sister's salad consisted of about 3 leaves of lettuce. The cheddar bay biscuits had no cheese in them whatsoever. The best part of the meal was actually our waitress, who was very nice and attentive. I actually felt bad for her, knowing some people probably based their tips on the lousy food.

60

jan 11 2014 we purchase 2 shrimp meal for family dinner gathering when we saw the shrimp where not devein it just ruin te whole dinner call the restaurant in fairvie heights ill 62208 110 Ludwig after asking us what the issue was they would just hang up on us at this point we would only accept a refund we are wanting to speak only to corpate at restaurant level we got no where I could hear some name mike telling waiter ti hang up I can only assume he was the manager please help us retrieve our refund of 78 dollars

40

When I was young, Red Lobster used to the be the nice place to go on a date.  It had high quality food, amazing service, and clean restaurants.  When I went to Red Lobster the other day, I was sorely disappointed in all those aspects.  The food was so-so, not bad but not spectacular either.  The service was awful, half the time I could not even find my server.  The restaurant did not look clean and I will not begin to describe the nastiness of the restroom.  This place used to be the best seafood and steak place around, not so much anymore.

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