Chuck E. Cheese Customer Service
Rated 1.27 of 5 Stars
Based on 51 Complaints

Contact Chuck E. Cheese Corporate

Toll free phone number: 1-888-778-7193

Chuck E. Cheese Restaurant Company is a private chain of restaurant and entertainment facilities that caters to families with young and young at heart. There are outlets in North and South America and Middle Eastern countries. As of 2015 there were 590 stores and in 2013 Total Assets were listed as US 791 million.

To reach Guest Relations call 1-888-778-7193. If you would like to reach the CEO, Thomas Leverton, address a letter to him with CEC Entertainment, Inc., 1707 Market Place Blvd., Suite 200, Irving, TX 75063 USA. The corporate office phone number is 9792-258-8507.  You may also find contact information here.

Where A Kid Can Be A Kid describes CEC product line which includes pizza, arcade games, kiddie rides and party/space rental. Adult fare includes sandwiches, chicken wings, salads and desserts. Starting as Show Biz Pizza and then going through two mergers results in ChuckECheese of today. Social support is also found on Facebook, Twitter, YouTube and Google+.


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Chuck E. Cheese Contact Information

Report complaints to corporate and get satisfaction

  • Chuck E. Cheese headquarters address

    • 1707 Market Place, Suite 200, Irving, TX 75063
  • Company website

  • 1-800 phone number

    1-888-778-7193
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-6pm CST, Monday-Friday

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Top Chuck E. Cheese Complaints

Browse more than 51 reviews submitted so far

20

I had a birthday party for my daughter on October 6, 2018 and I am SO disappointed!! I spent the whole party standing in line. The cashier's didn't know what they were doing. I missed my daughter's whole party. I'm so upset! $300 I spent for a horrible time! The food was cold and gross. My daughter had a horrible birthday and I wish I would of had it somewhere else. How do I get my money back? I think that would only be fair. Very disappointed!! I had saved that $300 for months to give her a nice birthday and it was ruined!!

20

If I could give negative stars I would!
1. Drug deal at front door with no concern from employees 2. Woman working register mumbling INCOHERENTLY, unable to answer questions, rang up our simple order wrong and over charged 3. Manager didn't believe we were over charged until he re-did the order 4. Machines continuously running out of tickets. When I asked the manager to fix the situation, after 30 minutes nothing was done. 5. Pizza came out sloppy and under cooked 6. Went to rredeem our tickets and they could not figure out how to do it. 7. More than 20 people waiting in line to check out and the people running the prizes went to the front desk lady who couldn't figure it out, so we took the tickets back and left.

20

9/22/2018.. I'm at the location North Little Rock Arkansas.. I've order XL wings party tray. @ 4:15. It's 4:48.. hv not came out.. this is so so ridiculous that is taking so long to order food and it take an hour hour-and-a-half for the food to come out just chicken wings either Pizza

20

Davenport IA. Location.
Went in there with my two kids and husband to celebrate a birthday. Birthday boy wanted to eat pizza there and play. After seeing how filthy and disgusting the front area where the soda machines were didn't want to imagine the kitchen. Couldn't even deal with the bad odor coming from kitchen and soda area. I didn't want my family to get sick so I asked for a refund and left the place. Obviously, nobody cares for any cleanliness, whoever is running that business don't care about anyone or the place. Will be calling the health department because the nastiness in this place is real.

20

Chuck E Cheese' has always been apart of our family's birthday party traditions for our children and grand-children, until recently sadden by an incident. My sixteen year old daughter applied for a job with Chuck E Cheese' and was hired on August 16, 2018 @ the Chuck E Cheese' located on 500 Old Town Rd, Birmingham, AL 35216. She was sooo excited about her first day of work and was eager to work and be apart of Chuck E Cheese; ' because she has so many childhood memories of family and birthday parties at Chuck E Cheese'. On September 5, 2018 @ approx 8:23 pm, my sixteen year old daughter was the Chuck E character for this night, she did ticket giveaways, danced and took pictures with patrons. While in character her breasts were poked and pinched by a fourteen/fifteen year old female customer,
she immediately felt uncomfortable and violated. My sixteen year old daughter then turn and walked away from this customer entering into the room where she had dressed for the character, while being followed by Ms. Sherry, (manager on duty for this particular night) yelling and screaming at her face-to-face contact about ratings, making the customer happy, also stating that the parent of the teenager was upset and that all of this was apart of customer service. Ms.Sherry, (manager on duty) not once did she ask my daughter what happened and neither did she allow my daughter the opportunity to explain the incident. Ms. Sherry, told my sixteen year old daughter to clock out, leave and go home. Let me inform you that I am my sixteen year old daughter's transportation to and from work, (Ms. Sherry knows this from day one when she introduced herself as the manager). Let me remind you that it's approx. almost 9 pm by this time and dark outside but my daughter clocked out and left as she was to do and walked across to an bowling alley that was opened and then called us to pick her up. I told my sixteen year old daughter to stay put and to not go anywhere, that we are on the way now. She was there safe and sound when we got to the bowling alley (Thank God!), but she was emotionally shook up and uncontrollably crying her eyes red. We have deemed this a form of (possible sexual) harassment and never have we heard of any such thing as to harassment nor sexual harassment being apart of the kid entertainment business. We feel that Chuck E Cheese' should not just be a place "Where Kids can be a Kid", but also an atmosphere where kids (teenagers) feel safe working and enjoy creating childhood memories for other kids and their families. We would like for you to consider implementing the "Hands Off Policy". The "Hands Off Policy" will still allow the Chuck E character the ability to do ticket giveaways, dance and take pictures with the patrons, but patrons would have to adhere to an "Hands Off Policy" were there is no hand contact with Chuck E while present ( the announcement can be announced just before Chuck E comes out). It can read something like this: Get ready kids! Chuck E will be out soon to take pictures, dance and giveaway tickets and for your safety as well as the safety of our employees please adhere to the "Hands Off Policy", there is to be no hand(s) contact with Chuck E while present. Thank you, have fun and enjoy the show. This ensures the safety of your employees and patrons. We feel that this is not too much to ask and we also feel that families just like ours will continue their Chuck E Cheese' family traditions.

Sincerely,

Julia Ephraim-Riggs
ephraimriggs@yahoo.com

'

20

I took my grandson 5 years old to the Kokomo Indiana chuck e cheese we had pizza I order a small then I ask the waitress if it was to late to order a large she said let me check well the cook came out and manger talking among them self i said forget it I didnt mean to cause a confessing the young girl that waited on us said no its fine , I could tell the manger was under stress it was pretty busy with a couple birthday parties goin on I said thats fine leave it with a small pizza its fine, then after 45 minutes later my grandson won a spongeBob card and it didnt drop down this young guy said he would help us very very nice he couldnt get it to drop down said he'd have to get the manger well 15 minutes went by and the kid said im so sorry and went to get the manger the manger was checking people in and a friend of mine happen to be ordering her pizza and i went up to her and said to her I hope your experience was better than mine today I was telling her about my pizza and the manger said to me we gave that to you FREE I said you did ??? where is the money then..... and was telling my friend about the card and the manger Vince said leave I want you to leave now I said we have 300 points to spend then I will He was the nasty person if he cant handle people any better than this he needs to be FIRED he was so upset and ugly and my friend said he wasnt really friendly with them .

20

We were at the Chucky E Cheese located in South Austin to Celebrating my grandson’s third birthday I’m very upset for the fact my sister arrived about 30-35 minuets after us placeted her order and she get her food before us When the young girl brought my sisters food out I Adked herb where is our food and she said oh we have been looking for y’all I said ma’am we have been sitting here for the longest time . She was like did you have your number up I was like yes she’s like let me go get your pizza . I told her ma’am I don’t want that cold pizza . She was like well then I will go make you some more pizza she walks to the back and she brings me out the cold pizza I told her I did not want it she snatched it very rudely for my table so I went to the register and I said you know what I will just take my money back after receive my money back mind you we had not eaten dinner I was sitting with my family members my husband comes back and says that they are all talking about you making fun of you because I asked the manager for the young lady’s name he said which one and I said the colored girl . To me that is very uncalled for very immature you’re in a place of business and you’re acting like young kids which they are very young kids that work there . It’s very sad you go to a place and spend lots of money and get treated very Bad

20

It is 12:46 PM. I ordered 3 buffet lunches there is no food on the buffet. I will never come here again and I will tell everyone I am connected to on social media what a poorly run place this is!!!

20

Went to Chuck e cheese with my daughter ordered 1 adult lunch buffet and 1 child lunch buffet after I paid was told to wait a couple of minutes for them to prepare the salad because I was the only customer that ordered it at the time . Then when I go to get the salad I was told by the manager sharissa that I wasn't entitled to the salad because I paid for lunch I was only entitled to lettuce and croutons. I informed her that I was not told that when I purchased the lunch special the sign posted is missing advertising I then ask for a refund she told me no refund then I ask for a regular salad she said I can only get lettuce tomatoes and cucumbers that's all. Me and my daughter left without eating anything and I spent $15.00. the manager was not sensitive to me or my daughter especially with since Chuck e cheese is for children. I had to explain this to my daughter. I had birthday party there for my daughter and son. Due to the circumstances I should receive a refund . Thank you in advance Michele Perkins

20

The mgr & 3 employees told me they dont take MC prepaid CC.then i recieved a response from Thomas Levell about my complaint. 1st he spelled Chucky instead of Chuck E then he said MC told him my card was not activated. I used it for gas right after i left.

20

I have not been to chuck e cheese in Arlington Tx for almost 7 years. How it has changed I remember having birthday parties for my 4 kids loved it. We came here tonight with my sister and her 1st grandson.The place was a mess none of the little kiddos rides worked not even the one that takes pictures! The salad bar had no salad when my mom asked if they could refill it the girl shroud her shoulders.The drink station had only 2 drinks working.asked to speak to manger informed him of the issues.He told me that he was new and was trying to work on it. So my complaints are customer service needs to be worked on,games need to be attended,drink machine needs to be fixed,and clean the place up!!! Thats a shame these families spent this much money here and its a mess.

60

Nobody was at the door stamping our hands or watching to make sure nobody left without being scanned when we arrived. Ordered pizza and family size chicken wings player. Says family size, we got four small wings, three celery sticks , few fries and bread sticks. Really four wings! Was not worth the eleven dollars that is for sure. Pizza was so-so. Was very disappointed.

20

Would like to have a call back in regards to a horrible experience at Chuck E. Cheese in Weslaco after spending over 58 dlls and not being to enjoy what we wanted, my number is 956-373-8777

20

,my name is Jennifer and I have befriended the sweetest mom and little. Boy named Curtis this family is homeless .I had promised this child 6months ago at Chuck E cheese and let me telling ui is all he talked about ..it was the worst experience no cake until hours later no happy birthday song and way overcharged we spent 200 for what. Please call me I have so much more ..it was a true disappointment.. Jennifer
832 _8559063. I was at your Westheimer and dairy Ashford location.. arrival time 3pm and it is now almost 6 pm I am in the car waiting and still no cake

20

Helo my name is ivette serhan
I went with my 8 year old yo a Chuck E. Cheese in aventura
O had a very bad experience
I bought a card but the options I had where not given to me and when I saw all the options I had already bought a card and they would not exchange it for me and on top of that the manager was rude

20

The Chuck E Cheese located in Fairfax, VA has been a place that my family has been going to for over 30 years now. I remember having my own birthday parties there when I was young and I am now 38. Anyways, my son is probably Chuck E Cheeses biggest fan. No seriously he is. Every time we go he doesn't care too much about playing games, but would rather sing and dance with Chuck E Cheese all day long if he could. He even acts and dresses like him at home while he watches his videos on YouTube. He has had his last two birthdays there and wants it there again this year. We take him there AT LEAST once a week if not more. My complaint is over the years my wife and I have seen a big decline in the staffs attitude and how the place is kept up. Sometimes Chuck E Cheese will not come out to do his ticket splash song and dance routine for hours. Also, every interaction we have with a staff at this location seems like they don't care or we are bothering them. If we ask a simple question like "when will Chuck E Cheese be out to do his song and dance routine" we get a response stating "he will be out soon" or "I will go ask" and we never hear back unless we follow-up. Now, one other complaint is when Chuck E Cheese does come out the dance routine at this location is so pathetic. Why you ask? Well the song starts about a minute BEFORE he even comes out then once he does come out he moves very very very slow like whoever is inside hates life and does not want to be there. My son knows the words all his moves, so when he sees Chuck E Cheese acting a certain way it kind of upsets him. Like I said earlier all he looks forward to is dancing with Chuck E Cheese. He even tries to dance with the robot Chuck E in the back until the 'real' one comes out. This location is turning out to be a not so fun place to go to anymore. However, luckily for my son there is another Chuck E Cheese about 30 miles away from us that we will take him to which we think is so much better, but the drive is 30 miles away when the Fairfax one is only 5 miles away.
What I would like to see is an improvement with the staffs demeanor and a more positive attitude from Chuck E Cheese just so that my son always experiences a great time each time we go. Don't get me started on how much my wife and I have spent on Chuck E Cheese toys/dolls etc... If you want to see how much Chuck E Cheese stuff my son has and videos of my son dancing like him at home I would be glad to share it with you. He really is Chuck E Cheese's biggest fan.

Enjoy the rest of your day!

Thank you,
Ayoub Family

20

On my recent visit to Chuck E. Cheese in Littleton Co. I had the worst customer experience ever. I arrived at around 2pm and no one was there to stamp us in. After we had already allowed our selfs in and preparing to order some food, a gentleman finally shows up stamps our hand and takes our food order. I wanted to order a salad but he mentioned it would take about 45mins for the salad station to be setup so we decided not to wait that long and went ahead and order some wings Instead. The gentleman also mentioned that he was short staff as three people called off for the day. I felt really bad and explained that I understood and would be patient. A half hour went by and I went to the counter to see if we could at least have our soda well we wait for our food, then after what seemed like another 20mins I asked how much longer would it take to get our wings the gentleman said he would find out and I never heard from him. What really frustrated me was that they managed to make an order for another customer that showed up an hour after we did before us. They to had wings in their order. Once he delivered the other guest food, this is when I placed a call to guest relations and spoke to a women by the name Maryana she mentioned she could give the location a call. The gentleman must have heard me on the phone because couple minutes later he asked what I had ordered and said he would reimburse me and get started on my order. I had a toddler with me and she was fussing ready for a nap and I still had to wait an additional 20 mins for my food this was unexceptable. Forgot to mention by this time it was 4:00pm and we had to take our food to go as our little one fell asleep, and after two hours of waiting they still didn’t have the salad bar setup. That’s ridiculous. I understand they were short staffed but to forget our order completely and not give a update when asked is unexceptable.

20

On April 19,2018 we visited your location at 500 Old Town Road, Birmingham, AL. It is the first time for our granddaughter along with her parents to visit a Chuck E. Cheese. Our total bill was a little over $84.00. My son in law ordered a beer but the lady said she couldn't sell him one because she was not of age. We asked for someone of age to get him one. She said she would get the manager to do it, at which time I told her to go ahead and add it to our bill. When my son in law went back to get the beer, she finally called the manager to get it but informed him I didn't pay for it. The next issue came when we were brought our food. We had ordered a sampler of wings, bread sticks, fries and celery (10.99). We were instead brought a large order of boneless wings ($17.99) and even though we ordered the $10.99 sampler, they refused to refund the difference (they charged us $17.99. I asked about the refund in the difference of what I was charged and what I ordered and was told no refund because they mistakenly brought the wing (which by the way was not our fault) and then he walked away.
We often visit Chuck E. Cheese in Montgomery with our other grandkids and this visit to Birmingham was a total disaster.

I usually don't complain but the customer service we received and the way they handled our situation was totally unprofessional and as a former owner of a restaurant, I find this totally unacceptable customer relations.

I just wanted y'all to know how we were treated in case someone else has the same issue with this particular Chuck E. Cheese.

Thankfully I can still go to the Montgomery Chuck E Cheese where the staff is well trained and friendly.

Connie Smith

20

I’ve been sitting here at Chuckie E Cheese in Takoma Park, Md 4 hours waiting for my grandson to see Chuckie and nothing every time I ask the young kids that work here they don’t or lie to me about when Chuckie is coming out. It’s a house full of kids and waiting to see Chuckie. I asked the manager Julio Castro and he laughs about the situation and tells me about another 2 hours. I think this is not professional. The kids want to see Chuckie that’s why we bring them and spend money. I come here once or twice a week and it’s always a problem with Chuckie coming out. I think that if no one is here to dress like Chuckie the manager should step up.

20

I have been going to chucke cheese withmy children for over 15 years.On Sunday 15,2018 i had a small gathering for my grandbabies at the Mentor, Ohio location..only being 2 hours i had to make a quick decision to leave, two employees of chucke cheese engaged in a fist fight in front of all the children.. I have never been so disappointed in this abolishment I will never take my family again

20

I placed a complaint several weeks ago and nothing has been done. Is this how you really run your business? It's a disgrace! My 2 year old Granddaughter was so heartbroken! I have no choice but to out your company to all my friends. Thanks!

20

Store on 6773 w. Bell Road Glendale Az
I talked to Steve the store manager at the time and i had ordered 4 pizzas and my group wanted more pizza so i asked him why it took over 45 minutes to get my pizzas and he says thats how long it takes and that it was real buzzy, it is Wednesday afternoon and hardly anyone here I told him I come here all the time on the weekends and theres usually nowhere to sit and place is fulll of oeople and it never takes over 20 minutes which to me is reasonable, and because i told him that he tells me I get what I ask for because I am coming at him with an attitude, simply I am trying to feed my group but dont frel it is necessary to wait over 45 minutes to get a couple of more pizzas, I work with service and I could tell as soon as I started talking to him that he was not approachable, he asked me what I wanted him to do for me but I did not want anything free I just wanted the service I always got I dont think I was asking for too much.

20

Horrible experience for my first Birthday Party there...kids were served watered down punch...table wasn’t set up with decorations nor balloons and hostess thought was about to start the party until I told her no... due to the fact what we paid for wasn’t set up or done we had 8 kids and had THE MOST...expensive package per kid...not satisfied at all..wouldn’t never have a party there again!

20

The management is atrocious. I have rarely been treated with such condescendtion- and from a teenager in a tie nonetheless. Johnathon, the manager at the Antioch Tennessee location was unprofessional and rude. The store is filthy. The employees don’t cate. Games are broken. This place should be shut down for health violations.

20

1) My two year old opened an unlock cupboard full of harmful cleaners. (Mom saw GOO GONE in his hands and flew across the tables to save him) Poison control said as long as the cleaner did not go into the lungs he would be alright.)
2) My pizza was on a metal plate that was so hot that I had to use paper plates as oven mitts.
3) SERVICE IS TERRIBLE.
4) MANAGER WOULD NOT GET OFF THE PHONE TO HELP.

20

I was in your place on 1/25/18
I’m really upset because the floor from the men’s restroom was wet and my 5 yrs old kid felt down and hurt himself. You should be more careful and check your restroom more often.

40

The woman's bathroom was disgusting. Toilet paper every where

20

We found a hair in our food. Didn't want to make a scene and effect other customers. So we didn't say anything. I would like to know if you can help me with this situation.

20

it all started whenI came into you're establishedment.I tried to you a Groupon and nobody new how to use it.they got the Manger finally .he could not get to work he blamed groupon. there were also a lot of games broken and also other games not given tickets. you're Manger did not seem to care.it was also very dirty.

20

Went to chuck e cheese in newark ca and very rude worker rushd my kids to pick a price they hade over 3000 n she was hurrying them up throwing any kind of toy at them gave bad attitude i go all the time n this the very first time i get horrible. Service.

20

went to enjoy a nice party at chuck e cheese as i always do,, when i got to the store table was not ready,, my party was at 3pm was not in my party table till 10 mins later,, section was still dirty from the last party that was there ,,didn't get free promotional cotton candy,, online post said i would get free cotton candy with 12 or more kid purchase ,, in the back of my mind i knew i was supposed to get it but never said anything ,, didn't even get a little comp on the side for the my troubles,, didn't get a invite back so they could make it right ,, will not return ,, done with this location ,, and will share with others to not book parties as well..

20

I am regular customer of your place . my daughter is love your place fort worth tx .i celebrated my daughter birthday in your place . we are going once a week . today i went there is too much crowded . i went for order something . when i reached she told me sorry i have to go . its ok . when we stared play game we few machine mostly was not working properly . they took my point and when i reach sponge bob machine i played too long all most 30 token i got two card but machine did't give anything and its stop to working . i played more but i west my token . and when i called to help they come too late . and when he come he told me he don't know anything about machine and he left . i told him i used my 30 token here . he said me sorry and he left . i was too much disappointed .
thank you

20

I took my daughter to Chuck E Cheese last night for her birthday. I didn't book a party, just went with my family. I asked if she would get anything for free seeing as we drove for almost 2 hours to get there, I was told no, But I could purchase a party package. Which would include, 1 hat, 4 drinks, 1 large pizza, a party platter, and a dessert, 100 tokens, and a visit with Chuck E. This cost me $75.00. I got a very quick visit with Chuck E, and then when he left, he started throwing a ton of coupons out,Leaving my daughter out. He should have handed her some. But instead went around the corner so we couldn't see until it was all done. The party platter, had 2 pieces of celery, 5 wings, and like 10 little hash browns, and a very small piece of garlic bread. I was absolutely appalled and not sure if I will give Chuck E Cheese any more of my business. I do have several friends and family members who have small children, who often visit Chuck E Cheese. After my poor experience last night, I have brought this to all of their attention. I would like to be compensated for this one way or another. I went to the location in Scarborough ONTARIO Canada.

20

I found a fly on my salad. When I told the manager she got so upset was being very unprofessional. She asked me for the receipt and gave me the money I payed for the salad taking the salad plate away like if it was my fault! She was so rude. She didn't let me take a picture for proofs. She took the plate away from me right away. This is chuck e. cheese in Norwalk California managers name is Cecilia

20

Food ordered never received ask one of the girls worker /attendee's name Jayden about our order she said very rudely "that she is the only runner" and cut her eyes and walked off. The manager AJ was not concern did not even speak to me about the situation just refund and walked off.

40

Today is my daughters 3rd birthday. We had original plans to go to key lime cove but our plans didn't work out. We decided to take her to chuck e cheese. We went to the one in oak lawn il right when the doors opened. I told the lady that was there it was my daughters birthday. My daughter was so excited. The lady name was Ashley. She looked so not excited. Didn't even smile at us. Wasn't really nice. I showed her a birthday coupon on my phone.

For free tickets with a food purchase she said she couldn't use it that i need to print it out. When i asked for a fresh cotton candy for my daughter she had an attitude. Then my daughter was ready to get prizes and she wouldn't even open the glass case to give my daughter The last lollipop that was available. Overall it was a horrible experience for my daughters 3rd birthday. I spent almost $100 for out family of 4 and i just cant believe the horrible experience we got on her special day.

That lady was so not magical to be working at a kids place where its known to celebrate birthdays.

20

On November 12 my family had a small party for my son's 4th birthday. When we came in are party got two different numbers even though I told the lady we where together. When went to find seats they where dirty and had trash on them. We asked several times but no came and cleaned them up. Also I asked for forks but before I could get any after waiting for 10 or more minutes the guy said let me get these people first. The big issue was when we left they didn't check my number with my families and party members number and let four party members walk out even through our numbers didn't match. That is a safety problem. I won't be taking my family back to Chucky E Cheese. I wish this place was more like DZ it had a bigger play area and wasn't focus just on games that over stimulates children.

40

My son had his token card stolen and the manager refused to pull up the security camera footage to show who stole it even though the kid who stole it was seen by another parent. We are never going back and will tell everyone how crooked this organization has become.

40

We took our granddaughter to Chuck E Cheese in Pearland, Texas 10-10-2016 about 730pm, the place was a mess tables filled with uneaten food, food on the floor, we ordered pizza & drinks, the tea was nasty tasting as if it had been there since they opened the day before, service sucked, the when it did get to our table was not cooked the supreme pizza we ordered was cold, the peppers & mushrooms was uncooked raw a better term. When you go spend good hard earned money on food you expect to get what you pay for something you can actually eat not leave on the table uneaten, we work hard for our money the sad thing is we don't live in Texas we drive 4 hours from Louisiana to Texas Children's Hospital for my granddaughters doctors (oncology & cardiology) so we are not out only on food we have hotel, gas & other expenses as well.

My opinion is Chuck E Cheese executives need to send in your upper folks to go in and be a patron undercover to see for yourselves, this way you will have first hand experience as your real customers has had to deal with. If yall don't do something your business is going to be in the Red if it's not already. On the games you have a lot that does not work, you don't know this because there not tagged as out of service & you already put the tokens in. This was once a great place, I use to take my kids to Alexandria, La to Chuck E Cheese, it could be made Great Again with the right management & staff I and I mean upper & lower employees. Everyone has a part to play in a business a business doesn't run itself.

20

I attended a Chuck E. Cheese party and it was the worst experience I had. The customer service was horrible and then to find out these new play cards a waste of my money. My kids were so disappointed that they run out so quick, since they are not even sure how to use it no one is there to help. They messed up our food it was a disaster. This makes me never wanna return to a Chuck E. Cheese. I hope something is done with this issues this location was in California Vista off university drive.

40

I went to Chuck E. Cheese in york pa with my son around 4:50pm and Had the worst service with employees ever. One game had broken down, balls were jammed, so I went up to them to let them know that the little boy was waiting, I spoke to Q. I waited with him so they would see where they needed to go. After about 10 minutes of her just standing there talking and texting on her phone she came out, and went to play other games, she saw we were waiting and ignored us! After I saw that I went back up to the counter and asked for someone else to help me, I spoke with Chrizma, and she went and told the same girl Q. Q looked at us and went to stand with another employee completely ignoring the request for help.

I was really upset at this point, because by this time it had been at least 20 minutes. I went to the other employee standing at the door to complain about how Q was ignoring me on purpose and she jumped in and said her job was to play games, and that she had already fixed the game. I know this was a lie because I was standing there with the little boy. she finally went to help him.Then as we were going to cash in our tickets to the machine, they were all full and my husband went to tell them that they were all full, Of course Chrizma went back to Q and told here. Q's comment was Im right here nobody said anything to me, do you wanna do my job. By this time I am really upset with how she spoke around my son and treated his friend. I took my son to the table with his dad and went to the counter where Chrizma was again and asked to speak to the supervisor. she went to get him.

As I explained how rude she was being to us and the children, and explained we come here every week and spend a lot of money, even held birthday party's here. and I don't expect to be treated like that. As I walked to the door, Chrizma was at the door letting us out and she stopped us took the uv light over our head and told Q we had filed a complaint. This may seem childish but I don't come out to this place to spend $100 to be treated like this. I had to call back and speak with Brandon to get The employee names. Q's name is just a nick name. I was planning on having my sons 5th birthday party here with all his class mates, but now I think I will go else where. As long as Q is still there I will not be taking my son back.

40

I went to the Manhattan, N.Y. Location on St. Nicolas Avenue today 9/17/16 at 5:00. The children there were not running, they were charging up and down the aisles with no parents in sight. Then, a child tried to take my son's tickets from the machine he was playing on. Then when my son and I were on a simulated ride, a 10 year old boy came up to me and yelled in my face that he was "here first", when my son and I were there minutes before trying different options on the same ride. Then, he put his face in between our seats and hung onto the ride.

I asked him to get off, and he wouldn't. It was complete chaos and mayhem. There was one management person that quietly muttered "stop running" as children raced past him, but it was free reign for all of the children there. If they haven't already, someone will get hurt and end up suing you guys. I have spent a lot of money at Chuck E. Cheese, had a birthday party there, but I am not coming back. There needs to be at least one security guard there to manage the incredible amount of rif raf.

40

On September fourth 2016 at 11:30 in the morning we brought our grand daughter here for a fun filled day. Sad to say what a big disappointment, the parking lot was full of garbage, trash cans over flowing. So the workers felt it was not important to clean up last nights mess or empty garbage cans? Went to use the restroom once again garbage not emptied in stalls, not clean and no paper towels to dry my hands. Games were not working, and so I told worker they said when he fixed the game would return tokens back to me.

He fixed the game and walked away i was sitting right there waiting. I will say the food was outstanding l loved it. Service for food was great. I want to have her birthday party here in November so I sure hope Chuck E. Cheese corporate gets their act together, and fixes the problem of staff not doing their job. This could be a great place just need the right management to make sure when closing things are done right. Will give it one more try before her birthday in hopes thing are turned around. Address of the one we visited is 19125 west blue mound road, Brookfield Wisconsin.

40

I was just there for my niece's birthday party while there was another party next to her going on. Extremely disappointed for the Middletown New Jersey location. No one was paying attention to my niece's party. The staff was all about the other party and making sure they all had fun while my niece's party was completely ignored by the entire staff. When Chucky came for pictures and to sing Happy Birthday for the kids, the staff and Chucky we're all around the other birthday party table and never came over to my niece's table. Your sign advertises pictures with Chucky so that kids can get their picture taken with the mouse but yet as soon as the singing was over he disappeared.

Not one picture was taken because he left so quickly. The only time the staff came to my niece's table was to give her cupcakes for her birthday dessert. Extremely disappointed that her party was forgotten about and ignored and the entire staff was focused on the other party including Chucky. I am definitely not coming back here again. I was thinking of having my son's birthday party here but after what I witnessed if there's more than one party you will not be getting my business. I think it's horrible that all the attention was only on one party and not my nieces. This should have been coordinated better and time should have been split between both parties. You certainly have lost my business along with other people I know.

40

I an my wife and daughter and 4 year old were at a chuck e cheese and for at least 20 or more minutes teen agers young kids and what looks like a 30 year old man were throwing basketballs from the isle about 12 feet away from the game and balls were bouncing very hard at people security and workers walked right by them in fear. We had to try to keep my grandchild out of the area and it spoiled the time and money we spent even teenage girls were just walking over kids and leaving kids in buggies why they took videos.

I had to get my trapped in the corner 4 year old granddaughter from behind a girl taking a video and the girl started yelling and treating her baby like a rag doll mad ay me for trying to get my granddaughter moved. No control or ownership care for people in there trying to keep this and other kids happy. In the video you can tell no one working there wanted to say any thing when safety of my 4 year old granddaughter was a issue or other kids or adults. So sad. Worst time ever in business. I was so unhappy I had to make the family leave and my wife was mad at me for days.

20

I am so disappointed in Chuck e cheese. They are applying for a beer and wine permit in Johnson City, Tn. "A kid can be a kid" Safe place for kids. Really, there is enough places that serve alcoholic beverages. Why would you want this around children? Chuck e cheese is a place for little children to have parties not for adults to go get a drink. I have over 1,500 friends on FB. I will post. Maybe we can put you out of business and you can open a beer joint in your facility. Money, Money, Money, that is what everyone is after no matter what the cost.

20

We went their for my grandson's birthday ordered one large pizza and four drinks waited over an hour had to go ask about pizza they said they were sorry it must have went to the wrong table had to wait another half hour then they brought a medium instead of a large like we originally ordered never replaced our pizza all the sodas were out and they did not fix.

I think we should be compensated something for this terrible visit. We were reimbursed our money but don't feel that was enough because they were nasty and made the comment don't complain about the size at least you were reimbursed your money instead of fixing it. When I called Chuck E. Cheese corporate headquarters they decline to refund my money.

40

This complaint is for the Chuck E Cheese location in Burbank, CA. My 12 year old and the 7 year old are going to this place since they were born. We never had any issues, in fact we've done several birthday parties there also. Today we went there for 2 hours, after they were done playing, we went to the machine that takes the tickets and gives the receipt with the number of tickets you have. When we were done the machine said 1011 tickets but it wouldn't print and the screen was showing "print error".

I went to the girl in the front and told her about it, a minute later another girl comes in, checks the machine, goes to the back and comes back and says " I'm sorry, there's nothing wrong with the machine and I can only give you 500". It was the most embarrassing thing for me when someone calls you and your kids liars like I was trying to score extra 500 to get what? A plastic ball? I called the manager Leydy Frausto. She said that th girl can only give you 500 and the rest you get at the counter which I never heard her saying it.

After expressing my frustration she offered me 2000 tickets maybe so I could shut my mouth about how extremely embarrassed I was. Of course I didn't take the tickets and took my kids and left. I will never go back to that place again. It's really sad for my kids because they really like it but they also saw how they are treated there. This has nothing to do with the amount of the tickets which most of the time I don't even let my kids use it anyways because I don't care what they get from the ticket store, I care about their fun. Teach them customer service.

Teach them not to call people liars cause at the end they're just tickets ! And ironically her business card even says "every guest leaves happy. PERIOD DOT. " I've been in customer service business all my life. And I don't go by "customer is always right" all the time, but when a 12 year old kid tells you how many tickets he's got and you look at him and call him a liar, that's the worst kind of service you can offer.

20

The Chuck E Cheese manger would not change my tickets when I went there. One week I took my entire family to dinner and spent 150 a week. He told me he was callings the cops. I am outside with my kids waiting its now 10pm, its the store at 13101 on harbor in Granden Grove in California. This is unbelievable. How can I call customer service dept. and report this to the Chuck E Cheese corporate office?

60

I was at the Chuck and Cheese at 1127 Universal Blvd Tacoma Park MD 20912. With me was my wife and two grand kids. We visit Chuck and Cheese at least two to three time with in a month period. My grand kids, wife and myself always had a good time until today. I was eating a salad from the salad bar and discover a tie that they tie around the cotton candy bag. As I was chewing I thought I was eating a hard piece of hard onion. I notice it wasn't breaking down like the rest of the salad and pull it out of mouth. All I could see was my 8 and 2 year grand kids swallowing that tie with the metal in it. Believe me giving me my money back would not have stop me if one of them had swallow that tie. At first I didn't know what to think as I searched for how it could have gotten into the salad. As I looked around for an answer, because it was an open bar, I noticed the same type of tie on the cotton candy bags. I put the salad on my plate myself and could clearly see what I was putting on my plate. The only thing I couldn't see was the dressing that I put on top of the salad from the bar. You can not blame it on the kids that it was in there. After investigating it myself it could not have been any kids that could have done that because most kids only ate the pizza's and drunk the sodas. Most adults ate the salads there.

The first thing I thought about was not just my grand kids but all the other little kids that was there, and what if they had eaten from the salad bar. The manger did give me my money back however; I was looking at my 8 and 2 year old grand kids and the other parents kids who was there at that time. The more I was thinking what if, I was getting madder by the minute. I almost went off because if my grand kids had swallowed that piece of tie nothing would have stopped me from going off. We got there about 1:30pm and left after 5:pm. Right now I'm thinking about seeing a lawyer because I can not stop thinking about my grand kids and all the other kids who come to Chuck and Cheese who think that it's a safe haven and a place to enjoy the nice games. Up until that time I was looking forward to going to Chuck and Cheese. Like any other place that serve food we hold them responsible for the food that they serve. My kids, wife, and myself was having a great time and to have to pull them out crying is not a good thing.

My granddaughter was crying because of having to leave. I'm mad because there's no telling what goes on when they serve food and stock their salad bar. It's not right. It's just not right because if a child had got hold of it and went home the parent would have thought it happened in their home, This should not have happened. I will never get over that. I would have rated Chuck and Cheese at 5 star just because of the fun my grand kids have when they visit there. Now no star and I will find it hard to take my grand kids there again because of that. Not happy at all!!!!

20

Wow !! Chuck E. Cheese is a complete fun filled place. My kids always wants weekend time to be filled with games and yummy food. I found that Chuck E. Cheese is the best place to step in. It is the best place for complete family fun, Birthdays and get-together events. Online games, best pizzas, cheesy breadsticks and many more on the menu for us. Do visit Chuck E. Cheese and have more fun.

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