Weight Watchers

I cancelled my account after not even using it 3 months ago and have been told I still have to pay till December

I am a ww member at ww in bay terrace bayside ny for years . I got a new debit card so I called ww they said I had to rejoin. They didn’t care. I asked them are you serious I can’t rejoin .

There reply was I guess not . This is unacceptable .

Also for 6 months my app kept spinning around and they couldn’t fix that so I was paying but guessing my points . I will no longer be a ww member . The people that work there have know idea how to use phones and computers Loretta Rainey

I live in Fayetteville NC the home of the largest military installation in the US and can not believe that Weight Watchers is closing their in person meeting here. So many of us need the in person meetings and WW has said that people are more successful when you meet with people.

Virtual is not personal and you are just a face on the screen. Please keep our meeting open!

I’ve join the program motivated by a wonderful cheerful sympathetic leader Siobhan Domingo who always greeted us with a big friendly smile as soon as we entered the workshop; Siobhan always involved every participant in the conversation with open ended questions, incentivized conversations to share the good the bad why we had been successful, what did not go so well and how to address those pit falls, always new suggestions for healthy natural choices.

Because of her natural caring she created a very unique group it was more like a family, all of the participants were eagerly looking for those early Monday meetings . WW new approach is disgusting you no longer care for the person clearly you are venturing into the drug world; I have reached my goal in 9 months but with your acquisition of…

The company has gotten rid of all the leaders and receptionists (guides and coaches) that had been part of my journey for years at my local center. Those people were family to me. The new staff are all aloof strangers. Bad move, WW.

Two days ago, I ordered some food from your WW website. There was a coupon code of Thanks25 that was sent to me by an email. I had waited to order because I was hoping for a discount code and when I received it, I ordered the next day. 32.

I wrote it down and was happy with my purchase. 76. I called WW and spoke to a person who was not really willing to help me. He basically said that I must not have used the code. I told him the order number and he looked it up and told me that the code had expired.

I explained to him that when I used it, nothing on the website told me that.

Also, there happens to be another active 25% off coupon code that he could have offered. I have contacted many companies when issues like this have happened only to have them WANT to do all they can to help to make…

We were on plans going by our selections and choices and now instead of losing iam gaining for i got to force myself to eat food now not free but was and I was confident and losing and now they take that away

I order product ww I received my order I found the nacho chips to be stale.

My complaint is that you got rid of the water intake point back system and the 1 cup of non starchy veggies point back system. I loved having both of those as they each helped me succeed. I don't understand why they were removed from the program.

On September 26th 2022 I went to the Burnaby Winter Club to Weight Watchers. I am a LifeTime Member of WW. I was weighed and was within 2 lbs. of my goal weight. The woman who weighed me asked for my vaccine passport and I asked her why do you need it?

She then asked if I was staying for the meeting and I said no. She asks me this every time i go to get weighed in each month. She does not need to ask me that, she could ask if i am staying for the meeting and if I say yes she can then ask for my vaccine passport.

She has been rude each time I have gone to be weighed in. I have not had a good experience with my return to WW. I was going on Thursdays to the same location and because of her attitude towards me I decided to go on Monday morning and she was there on Monday.

I was weighed and I…

00. I cannot track anything or use app. The joining fee is way to high for me.

Meanwhile all reps were trying day I had good deal. I paid 10 bucks a month. Im in fixed budget. Your customer. Service is awful. Im. Not in a good way with this. I expect some one to return this email. What can be done. I.

Have already gained 5 pounds. You need retrain your reps. I can be reached at 9178256810 with any questions you at have. Thank you Alyssa Friedman. Im not happy with ww.

This is the WORST weight watchers experience I have ever had. Zero accessibility on the website or app. EVERY time I went to log into the app or website I had to reset my username and password. It never recognized my username until after I requested and received an email which confirmed I had it right. The app NEVER worked and was even more difficult to log into.

I will never use weight watchers again or recommend it to anyone. Its a complete scam and terrible customer service. I reached out to customer service and they treated me like a stupid person that didn't know how to login or reset my login.

I loved WW and it worked really well for me for a long time. Then during the pandemic, when we couldn't have meetings in person but I could still see my leader and other group members. Then WW started requiring meetings in person again, they did not reinstate my regular meeting.

The closest meeting to me is out of my way and not at all convenient. The trainer was OK but I did not have the same connection. I continued to gain weight and finally quit. I will join again if they bring back my Waconia, MN Wed 5:30 Meeting again.

Otherwise I think it's a terrific program.

I purchased a WW meal the peppered steak and it was un edible. The meat was full of gristle. I have attached photos. Very disappointed that this is how you value your customers.

I have been buying your frozen dinners for years. Lately you have changed them. The Cheesy Scramble w/hash browns are meshed together where it used to have them separated. I no longer can find the Breakfast sandwich anywhere. A lot of the WW foods seem to be going away.

Please advise as to why this is? Thank you, Judith Colby

I am very discouraged with ww new personal points plan. You can not lose like in the past... I have tried not eating all my points. I have tried staying in my points. Even tried going over. I never use the weekly points.

All I do is yoyo the same 5lbs up and down. It dosen't work like it has in the past. Very disappointing

I joined Weight Watchers 2 years ago. I decided to stopped my membership last April, 2021. The representative refunded me some of my payments. Then, now I have discoverd, April, 2022, that my membership has not been canceled. Approximately $20 was debited from my Discover card for one year.

I have held on the telephone and I have actually been accused by one of your representatives that because I should have found this mistake on my statement that WW will not be able to refund the entire yearly amount of approximately, $240. This is an outrage.

I have been a business owner for 30 years. Had I been debiting from my customers account for one year after they had discontinued my services I feel that I certainly would be responsible for correcting this mistake. I now expect that your company…

On Feb 3 I cancelled my membership with WW due to financial reasons. The person I spoke to tried her best to reconsider my decision, but was unable to. She was very nice and proceeded to cancel my membership. There was no discussion of a cancelation fee. I then saw a charge to my bank for $64. I called today 2/4 and spoke to a representative and explained what the fee was. I feel that because there was no explination of a cancellation fee that I should not be responsible . WW has really gone down in service over the years and this is an example.

Please reply ASAP

Thank You

I’m still waiting for an Everett WW to open up again, and I’m so frustrated that it is taking them so long to find another location to hold meetings here. We were told that the closure of our newly remodeled studio was temporary.

Everett is the 7th largest city in WA, with a population of 112,249. Lynnwood (population 40,607) and Marysville (population 71,682) both have meeting locations. There’s no acceptable reason why a city this large does not have a WW location. I know so many people in Everett who feel just like I do.

Just like me, they do not want to drive 10-15 miles to Lynnwood or Marysville for meetings, and we shouldn’t have to. How much longer must we wait? Please respond and let me know. We are all getting tired of waiting.

I have been on program along time joined with my mom as they encourage you to do with partner we share receipes everything has changed regarding ate points based on new program it wont give me option to stay on plan i signed up for dont like new program and will be cancelling unless i can keep my orginal app.

I have been on the WE program for some time and I get tired of them changing the program all the time. When something is working for someone then don’t take it away. I don’t like the PP plan and after years of using the program I plan to call it quits and find another program that doesn’t feel the need to keep changing things and more or less forcing people to change.

I plan to cancel my membership because of this. It’s been fun but it’s over.

All I wanted was to cancel my order because I was charged $48.95 for a $ 36.71 order I waited 12 minutes to be connected to a technician When someone answered we were on the call for two minutes and I was disconnected I then waited another 15 minutes and was connected but the technician was unable to cancel the order. Please advise! Nancy Duphily 978-400-6211

I

95 and Pearl refused to refund money- she was very rude!!! Then she failed to do her job and cancel the account!!! I got billed again today -contacted ww again- they blamed me?? what- their rep did not cancel the account!!!

So finally receive cancellation email and $0 refund- what??? omg- worse company ever!!!

Went to weight watchers at Clovis and Herndon in Clovis, ca this am. Had made reservation online, lady at desk wasn’t ready and told me to stand over there. I probably waited 5 mins and another two ladies walked in and stood to left of me, and lady at desk called one of them over.

I shrugged my shoulder saying how about me and she said I told you to stand over there, that’s where the line starts. So rude! I was walking out and she said ok come on. Well I’m not going to pay to have people be rude to me or others.

This was at 830 today and she had shoulder length gray hair. Thank you for your time. Yvonne wilkins

If I could give it no stars I would. The app hasn’t done anything for me but just be on my phone. When I called customer service for support and help they acted like they didn’t care and that it’s just there job not there problem. Would not recommend.

What WW problem. Asked a simple question, got no answer, sent me to a site that was going to charge me a fee to fix their problem.

I have enjoyed WW for years. I appreciate all the good information they have given to me about health, eating, and exercise. ". I am so tired of people asking others to accept their life style when it goes against my values.

Will you have a Right to Life Month? How about a Jewish History Month? What about showing conserative viewpoints and not always liberal. I am so disappointed in WW. You have opened Pandora's Box and you will never get the lid back on.

I would appreicate it if you could stay in the area that you are known for - health, eating and exercise.

I am a Lifetime WW starting in New York with Jean Neiditch and now here in Los Angeles. I attended a Monthly meeting in Studio City which closed during Covid and I kept an eye on re-opening since the name was still there. Suddenly I am being billed monthly since now they closed there without my knowing. I have tried calling many times to no avail since there is no response for more than 10minutes. I do not know how to "chat" on line. STOP charging me and refund immediately. Also I bought two memberships for a couple in Palm Desert Ca. from HSN at $100 each and never got a refund from that i.e TWO HUNDRED dollars. Can never get hold of anyone. There is no Call Back situation available. Please someone get back to me today

I

I wanted to cancel my subscription. But was literally bullied into staying, on the promise of FREE 3 months, with an automatic closure of my account. Nah, was charged the last two months with no one to return my calls or emails.

I tried the free trail ww and could not get on with it and cancelled my subscription straight away ....I am now being charged with a much monthly payment.... Poor show weight Watchers..... I would like to have refund from the payment please .

I went into Weight Watchers studio in Shrewsbury, MO and I did not like how the Weight Watchers employee talked to me. I am from the state of Missouri, but I have a southern accent. The Weight Watchers employee stated do you live or have an address in St Louis, MO?

" I thought she ask the question again. I felt humiliated because of how I I talked. It is nor my fault I am from the northern part of Missouri and I have a southern accent. I will not go back there. I felt uncomfortable.

I HAVE BEEN REPEATLY CHARGED FOR A FULL MONTH MEMBERSHIP FOR 11 MONTHS BECAUSE I DID NOT CANCEL AFTER MY 3 MONTH MEMBERSHIP EXPIRED. I PAID FOR 3 MONTHS - THAT'S THE MEMBERSHIP I WANTED. IF I DO NOT SIGN UP AGAIN, IT SHOULD BE ILLEGAL FOR WEIGHT WATCHERS OR ANYONE ELSE , TO TAKE ADVANTAGE OF ME AND MAKE MONEY OFF ME FOR SERVICES I AM NOT RECEIVING.

SURE - "GO ON LINE" - IT'S SO SIMPLE - WELL NOT TO ME !! COVID HAPPENED, WW WENT ON LINE ONLY. I THOUGHT MY 3 MONTH MEMBERSHIP HAD EXPIRED, AND MADE THE MISTAKE OF NOT CHECKING MY BILL EVERY MONTH (WHICH, OF COURSE, IS PAID AUTOMATICALLY ON LINE BECAUSE NO ONE WANTS PAPER/CHECKS ANYMORE) WHAT A SCAM !! SLOPPY PUBLIC RELATIONS !!

CHASE HAS REFUNDED THE LAST 2 PAYMENTS (I HAD 60 DAYS TO REPORT A DISPUTED CHARGE) THERE ARE NINE MORE PAYMENTS THAT…

just downloaded the app. I used it before for over 1 year and it was great. this one is AWFUL. slow, won't advance, glitchy. canceling subscription if it doesn't improve by monday

Free trial. Try free for 3 months.. I downloaded the app. Didnt like it . Cancelled it 3 weeks later. Nearly 2 months later had a bill taken out of my account for weight watchers membership that I didn't want and told nothing I can do about it till October.

I called and cancelled my subscription in December 2020. The Rep gave me an extra month since I wanted to cancel. Today March 28th I got a charge on my credit card for WW. I called within seeing the hour but they were closed so I did a chat with rep who refused to give me a refund.

I have been in weight watchers on and off for many years. I have never had been treated so rudely and inconsiderate. I will no longer go to weight watchers for any of my weight loss needs and I will advice others of their disregard for their long standing clients.

I am Lifetime. I have rec’d no emails from WW since Oct. I have called to many times to count. I have changed my email 3 times, my password, checked my spam and junk mail. I receive bulk emails from other companies but none from you.

If the contact person sends me an email from their computer I get it-bulk emails from you not. Maybe you can help. All my tech is updated. Nothing on my end. HELP help help

The New WW isn't the same company it once used to be. I wanted to cancel my membership but when I tried the first time the lady told me we "WILL GIVE YOU A MONTH FREE" to continue trying WW.

I thought about it and decided I would try a little longer. My friend on the other hand decided to pay the early cancelation fee because she said nothing in life is free. I canceled before my membership was up and then was charged for the Month of March.

I can't use the WW app because it is a back payment for the so-called FREE MONTH! I called to see what was going on and they said that I was charged for the free month I was given. They were sorry that it wasn't explained correctly!!

My friend was correct nothing in life is free and the New WW is not the same company. On the old Weight Watchers, I…

Really difficult to use your program. Every time I go back to it, all the information is in a different place. You make it clear you don’t care about members, only about people who have not signed up. I can’t save anything or get to anything and your food pages are way too complicated if you are being healthy and making your own recipes.

Tried to cancel in August 2019. They offered 1 month credit, then began charging me again. Claimed that I approved it because they sent an email telling me to call if I wanted to cancel before the 1 month credit was over.

There was no such email. They will not refund partial or pro-rate and they claim that there is no evidence of me wanting to cancel (though, they only offer the 1 month credit to people who are attempting to cancel).

Hi l am very very disappointed that there is no weight watchers meeting in Dandenong or somewhere between from digley towards Dandenong as l live in Springvale South and l do not drive and I’ve been attending Rowville weight watchers meeting but lt is getting to much for me to go as lt is to far l am a life time member but l like to attend a weight watchers meeting to keep me on track weather we a life time member or not we all should count and

be considered please do something about finding a weight watchers meeting closer and l shore more people will be happy as well

I was told when I called WW today that I have to have a "smart phone" or go to a "service center" in order to join WW. I do not have a smart phone or internet service at home. Supposedly there is a place in Craig, but that is 90 miles round trip and I do not drive at night.

The highway to Craig has an average deer and/or elk kill of 1 - 2 per night this time of year and we get many, many feet of snow here in the winter. Once again, only the rich who can afford smart phones and internet get all the benefits in life and the rest of us can go to hell.

Very, very disappointed in weight watchers and I do not remember the commercial on TV saying anything about you have to have digital/smart phone/internet to join.

Can there please be a work shop somewhere between Springvale and Dandenong please lt would make lt so much easy for me as l do not drive I am s life time member and l go to Rowville but lt is a bit to far for me to travel as l like to go every week as lt keeps me on track please do something about lt a lot more people will be more happy as well

I sent a message on the WW app on Wednesday or Thursday of last week and was told to call or send an email about my issue so than I sent an email. On Friday I read my response to that email that gave me a number to call.

I than called the number and was told my problem was corrected and I will see the adjustment in 24 to 48 hours. It is now Tuesday and it is still not corrected the ref number is 5394367 the employees name was Chad.

It is now Tuesday and I am currently on hold on that same number so far the guy I’m talking with is clueless he doesn’t even no what a wellness wins points but he seems to be trying I’m very frustrated by the fact every I’ve made contact with is pushing it off to the next guy and not taking responsibility for the problem.

So now I’m complaining about the fact…

My daughter and I went to a meeting site in St. Joseph Mi today . The meeting site and the woman was closing early. It was supposed to be open for an additional 30 minutes but she refused to weigh us in .

Is this how WW runs in Michigam?

My daughter and I went to a meeting site in St. Joseph Mi today . The meeting site and the woman was closing early. It was supposed to be open for an additional 30 minutes but she refused to weigh us in .

Is this how WW runs in Michigam?

I cancelled with weight watchets , just found yesterday theyhave pulling money out of my account since sept 16 2018 !! B buyer beware Weight Watchers will take your money without you knowing it.

Rewards program. I have been on the phone with customer with my complaint in not being able to use my rewards for products that I want. I ordered chips in the past and was told that you can order only once from that category.

I don’t know where it states that and I really don’t want anything else!!

I am so disappointed in Weight watchers. Myself and my two daughters joined together so we can see who loses the most weight. We go to every weigh in together and never have a problem. This past weekend we drove two hours to get weighed in with my daughter and they would not let us weigh in together , even though i the mother and my my daughters said it was alright.

They said it has to do with privacy act. Well that is further from he truth. Legally if a client patient mother daughter whom ever gives persmission and they are there with you, then weight watches has no right to stop us from being together.

And if i have to go further with this i will . His makes me and my kids as well as my friends want to leave weight watchers.

Also it is pretty sad that not one person high up will call…

Lifetime member #002588863’ I re joined yesterday at the Walpole, Massachusetts session Gave my credit card, was told I was all set, I went to track my points today, apparently I was not processed correctly I am NOT active, I can not track, and I have to Wait a week to go back to the Walpole session to get this straightened out. I am not pleased Nancy

My name is Jess and i go to a weight watchers group in Shirley. My coach Andrea is good but i would prefer if she didn’t talk to me like a 2 year old. I was going on holiday and she said be a good girl. It really upset me.