Goodebox

I wanted to reach out to respond to a recent twitter conversation and complaint we believe was filed pertaining to Goodebox.

I completely agree consumers need to stand up for themselves.

I've been there and it's nice to know there's a forum.

In this instance, what I think happened is the customer was confused over what month's box she would receive.

We ship anywhere from 30-165 different box combinations each month, customized to member profiles.

They vary quite a bit month to month since they are sampling products that we have chosen based on how their profile has been filled, out, picked from the product pool available that month.

Some months might have larger items because they retail at a lower price point, others will be smaller when they retail at a higher price point.

Because…

The March boxes were awesome and everyone gets the same box.

I received an embarrassment of a box without any of the items.

The items were tiny teeny and practically useless.

The company argued that the sizes they sent me were larger and also lied about their retail.

I then showed them a picture of the sizes and broke down the price to be much less than the box.

I have pics and all saved emails back and forth.

They cancelled my account on me and never offered a different variety or a refund!

I also didn't get to the point of canceling.

I would have anyway.

The customer service was less than a one star.