Jenny Craig

Paid for a full year of services and center closed soon thereafter. Seeking rebate. Haven’t heard from corporate despite prior writing.

Your Lakewood New Jersey officwe which I only use to pick up food has the rudest person their TONI - I was having problems with website - had a wonderful person help me with site however, that issue still remails somewhat. I called Toni as I could not access my week 2 menu - I asked while on phone "please" try and include a weekly menu with the order you fill "WE CAN'T BECAUSE YOU ORDER ONLINE" whar difference does that make?

The I ask her for Menu's 3 and 4 so I did not have to go back if they forgot again TONI said "I don"t have weeks 3 and 4 here, Sorry" Well, when I went in to get Week 2 menu I asked another gal that was there and SHE SAID "Sure let me get them for you" I am payikng almost $200 a week for your program you'd think you''d have someone more knowledgable and NICER at your…

I love the Jenny Craig services but the customer service at the Jenny Craig Store near my house is less than good. There’s this rude older lady named Wendy I guess and this is the 2nd it I got attitude for no reason.

Honestly it feels like she’s racist. I came in the first time 2 weeks ago and she looked at me like I was gonna rob the place and when I told her I was just there to ask a question she acted like it was a hassle.

Then today at 940 I made a appointment to come in and I was waiting around for 5 mins when I went to the back to find her just talking with someone and she stopped and said “can I help you” and I said “yes I have an appointment” and she sat there and said “no you don’t, just wait a minute” I’m so

sick of her just straight disrespect. I just want my food so I can…

My complaint is about the Jenny Craig Mobile Appl! So you have added a landing page which has weight, Next up, last weight, next appointment.... OK, but not necessary. The functional stuff doesn't work any more. While I like the Jenny Craig diet with there good foods and variety, THIS APP SUCKS!

There are 2 things I like on the new app. I DO LIKE the graphing for weight loss and from the earlier version, I like the ability to see what is on my menu for the day. However this app has a huge number of problems.

PROBLEMS WITH THE APP

1) The menus are not updated to include current menu items.

2) It is difficult to see history of activities. 3) With the exception of Fresh and Free, none of the resource pages are active. (fails on visual clues, getting started, grocery list, and limited…

Jenny Craig simply just stopped contacting me. I have been a client on and off for many, many years. I enjoyed success on the program but was having troubles connecting with consultants. I was passed from consultant to consultant and was frustrated with each new consultant starting from scratch with me. I was asked the usual template questions, each consultant fumbling through the weekly interview. I asked to be put back on auto ship knowing the details of the program and I was never contacted again. It’s been months now... not an email ... not a phone call... ZERO CONTACT.

Frustrating when one wants to do the program and I am here again reaching out to Jenny Craig instead of the other way around.

Thanks.... Colleen

I am a long time Jenny Craig client and have consistently rated JC as excellent. I have also recommended JC to friends, family and group associations. Due to COVID 19 I have been laid off work. Nonetheless, I am loyal to JC and continue to see benefits in the weight loss program under my particular circumstances.

I moved to Alberta in the fall of 2019. I identified a local JC store in Grande Prairie, AB and I placed my orders. On my LAST ORDER, I was advised that the food could no longer be picked up at the (familiar, comfortable, known) JC location BUT that for my convenience, it could still be ordered and delivered to my home!

On the morning of the delivery, I received a call from someone named JEFF at someplace called "COLD SHOT"??? He told me to come get my JC Food. I explained that…

Hi, I signed up for a lifetime membership 25 years ago, I am currently on the diet. After being on program 8 weeks , new girl gave me my food and said you get discount. I did not get discount for the last 8 weeks.

Today I asked my regular girl , did they forget to give discount. She said you only get discount if you pay $99 extra if you are a lifetime member. No one told me that 8 weeks ago.

Also I signed up for a lifetime membership, always got discounts. How can you add this on, when you have lifetime membership Doesn't sound legal Not Happy. I realize Covid has made things hard. Debra Mcknight

This is the second week I have been given the food with either the wrong menu or no menu. My week starts on Sunday and so I miss the first day and I call Sunday leaving a message for Monday no return call Monday call Tuesday no call Tuesday so we are into the third day without a menu and that messes up the whole week.

I am paying too much money to not even know what to eat or when to eat. If it is possible please send me week 2 of the low fat diet and cancel my membership. Dieting is hard enough without all of this drama. Thanking you in advance

If I could give your customer care service a negative 5 I would! I have been a lifetime member and have always been happy with the program. I recently signed back up for a few weeks to lose some weight before summer. BIG MISTAKE!

When signing up I told the person that I have had a gastric sleeve done to make sure this will still work since I can not eat an entire portion of the meals. She assured me they have had many customers that have had the sleeve done and they had to cut back on the portions but it still worked!

I received my meals and the 2nd day I tried to register the DNA kit. WOULD NOT LET ME REGISTER! Said I was inactive so I called customer service. Of course no one was available so I went to the online chat.

I was unlucky enough to get Shirin. She asked what my issue was…

I got kick out and got yell at in front 8f other clients I haven't been home since all of this happen

I ordered online and, after reviewing my order for accuracy, realized that I was paying $177 for one week of food and would be charged for 4 weeks at $177 ea. For some reason, I believed $177 was for a month, which sounded like a good deal.

I immediately called JC and requested my order be cancelled. JC's representative refused to work with me even though there was no way they could have shipped that soon. In addition, I was told the only way I could cancel would be AFTER the first shipment and I would have to pay $99.

Don't remember agreeing to THAT either! Wish I had read the reviews first!!!

I was contacted by the recruiter Janki Dave for a job on the East cost. She wanted to do a phone chat and told me her availibility asked me to let her know what day was good. I got back to her on the days she said she was available.

Then she says the day I gave she wasn't available. She told me in the email she wasn't available on that particuliar day. There was so much back and forth with this woman. She was twisting all I was saying in my emails being very difficult .

Her responses to me where condescending and I was nothing but kind. I remember speaking to her a few months back ( her name rang a bell) she was rude and came across very aggressive and interagatting in the convo.

I'm surprised they have rude people like her as a recruiter.

I have been a Jenny Craig client for about 30 YEARS at the Mt. Prospect, Illinois center. ), and was very satisfied with the program. A few years after my initial weight loss, I went back to lose some of the few pounds I had regained.

At that time, the Center convinced me to become a lifetime member of a program that would entitled me to receive percentage off of food benefits if I paid an annual "renewal" fee. I've done that for probably the last 20 years.

When I went in to the Mt. Prospect Center a few months ago, I was told that the membership program I was in for all these years was discontinued, thus no longer receiving the percentage off of food purchases. That completely turned me off of Jenny Craig.

Lifetime membership means just that - lifetime membership. So, for years, I paid…

I called after I tried to use my senior discount and was told I could not because I was in an inactive member a senior is a senior and there is nothing on my senior card saying it would expire if I didn't show up I've been a member a long time I'm on a fixed income and that 10% does help believe it or not you should advise seniors of this method Thank you pam

I have been a member on and off for many years as you probably already know I called this morning I am a senior on a fixed income I went to use my 10% discount which two you may not be much and I was informed because I was non-active I lost it nowhere on my card doesn't say anything about losing it if your non-active this is no way to keep seniors citizens on your program nor any way to treat seniors I will gladly report this on yelp so

other seniors won't have the same problem Thank you Pam

To whom it may concern.

On 4/14/19, I came to Jenny Craig office on the third street according to my 10:00 am appointment. I "met" the new person (he never told me his name) who suppose to help me with the new food order. Also, I brought with me several items that left over from the previous week and ask him to incorporate those items with new menu, but I guess he was in a very bad mood that day, and with attitude slide the paper with written items to my side and said that I need to deal with this my self. After that, I realize that farther conversation may go even worse and left the office without getting my food.

I've been with Jenny Craig since starting back into the program in Jan of this year.

First, let me say that Denise my original consultant is an awesome and encouraging person and I can't say enough good things about her. She is very professional and knows how to help you reach your goal. In the past with Denise, I lost 30 lbs so I am very knowledgable of how the diet works.

When Denise is not available, I see the other consultant named Courtney. She is loud, unprofessional and very out-spoken and not encouraging at all. The first time, I started back I was with her and was not having a good experience - she would say things to cut you down and when I would explain something to her she would cut me off completely.

I somehow ended up with Denise which I was very happy about and things went…

First let me state the positives about JC 1) food is delicious 2) Easy to follow

The negatives: 1) food is overly priced for the amount you're allowed to eat. 2) you shouldn't have to pay a yearly registration fee . Food is expensive enough. I'm on a fixed income and find it difficult to pay almost $200.00 a week.

Thank you for listening! Virginia Gianfredi (Englewood, NJ office)