Dental One Associates faces significant issues with billing practices, particularly overcharging and failing to refund customers. Communication problems are widespread, including unreturned calls and poor information sharing. Quality of care concerns include defective dental work not being repaired and dismissal of patient complaints.
Common Issues
The implant that your Dr. Sweeting (now retired) installed in 2017 fell out on Sunday. 2 Dental One dentists and 1 non Dental One dentist said that apparently the material from the lab was defective, but have not offered to make the repair.
The pole broke holding the tooth to the implant anchored into the bone
40 and when I call to come back in, she have a office person call and said don't come back, very unprofessional I have never been so insulted, last thing she have a never to go over a plan for implants, was it because I informed them I would pay the $1500 myself and go on a plan Contact me Best Regards Darlene My reference number for Dental one 20181223002570
The dentist themselves are great. The billing is a nightmare. I have overpaid on EVERY claim they have made me prepay for and when I call to speak to someone about getting the difference back they say they will look into it and call me and no one EVER done.
This has been going on for 6 months and I am owed over 1,000 dollars which is sitting on my credit card because they charged so much for my dental procedures even though I have great insurance.
My last appointment was scheduled for February 8th at 11:00 am. I waited 45 minutes to be told that the technician was running behind schedule and there was 3 people ahead of me. So, I opted to reschedule, only to find out later that they MOVED and no one mentioned that to me at that time. But my concern is, the last 2 visit, I complained about sensitivity to both hot and cold on my teeth on the top right side and was told that I was "brushing too hard" and to use sensitive toothpaste.
The new location where the office moved to was not convenient to me so I found another dental office and on my initial visit the Xrays showed that a had a large cavity exactly where I had informed DentalOne about my concerns. Needless to say, I was actually in a state of SHOCK, because now, because of their…
I have a value replacement and usually I would take antibiotics before and after work being done in my mouth. Dr. Stephen Gant, in Oxon Hill Md, told his assistant to go ahead and clean my teeth without my antibiotics being taken. Last week he states to me that you don't need your antibiotics because, she's not going into your mouth with a scale. I was surprised at him I have never received cleaning or anything else with out antibiotics. The assistant came to me and stated I can't do the cleaning because, I can get my license taken if I clean your teeth.
Dr. Gant, never came in to speak to me but he did speak to his assistant behind close doors. His assistant was so like voicing her opinion and stated if I hit your guns and you bleed to death I can have my licenses taken. He's know I have…
Do you have stained, chipped, cracked, crooked, or missing teeth? This is the right place to get all this fixed without having to go through extensive dental procedures. Dental One has a Snap on Smile procedure which is painless and yet the results are amazing. I was always looking out for an option where I didn't want my current teeth to be effected. In just 2 visits to, I got what it takes to get a perfect smile.
During the first visit, they took a mould of my teeth and in the second visit, they have taught me how to fix it over my current set of teeth. It is removable and the whole procedure was quick,easy and painless. Hats off to the dentist to come out with such innovative procedures which brings smiles on customers like me. I rate them a 9/10 for not only the service they gave me…
This twice before going to Dental One Associates of Manassas If I could write this as a negative stars, I would. Generally I don't take the time to write negative reviews, but with this dental office, I wanted to warn everyone. DO NOT GO HERE. I have been going to this location for 15 + years and they have been great. However, this round of employee/management switch has been horrible. Between the extended wait time, the issues with billing.
They didn't give our insurance company the information they needed, and they keep sending us bills. We called them and they said 'We will take care of it'. A few weeks later, we received another late bill notice. We called the insurance company and they said they haven't received any information. We called the dental office and they said they sent the…