TXU Energy Customer Service
Rated 1.67 of 5 Stars
Based on 6 Complaints

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Welcome to the TXU Energy complaints department brought to you by HissingKitty. Experienced poor customer service? We make it easy to file a formal complaint against TXU Energy online. Simply use our free form and your feedback will be instantly forwarded for review. Need to contact the TXU Energy corporate office? We have the mailing address, phone number, and email address listed below.

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TXU Energy Contact Information

Report complaints to corporate and get satisfaction

  • TXU Energy headquarters address

    • TXU Energy Executive Feedback, PO Box 650764
    • Dallas
    • TX
  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day

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Top TXU Energy Complaints

Browse more than 6 reviews submitted so far


I send a complaint in about Not receiving the 50.00 rewayd - and some one who does not understand the policy wrote back in ERROR!
Customer code 9018419464130 - Renewal 2/21/2019! I paid a bill 2/4/2019,
Received a bill in March 2019 - paid 03/02/19 - Then my 50.00 reward should have began!
Paid another bill in April!
TXU did not comply with the contract agreement! It was said that after 2/21/19 and after I pay the bill - 4 to 5 weeks later I should have a 50.00 reward - and that has NOT happen!

So - This is a complaint that you did Not follow the agreement and who ever respond
to the previous e-mail a Cecilia dot Not know the policy or can not add or subtract!


They are con artist. I had service 1 day. Was not home. Use 31kw. Have been charged 45.1 per kw. I attached a picture as proof. Don’t do business with them


my wife has been a customer for 15 years we bought a house and had our service with you switched to the new house I was seating there on speaker phone when they said service was switched we had the main house switched then on the 23 of aug we had the meter for security light and shop switched today on aug 16 the prior owner came to my work said the house elec with txu was still in her name we called to try and get it straightened out was passed to a call center in india we could not get them to understand our help us the prior owener told them 10 times do not cut off power until we get this mess straighten out they would not listin cut power off anyway then we were told we didn't have a account with you and power might be on by midnight I hung up called back asked to talk a district manger in the united state got tranfered to service rep asked for information on how to file a written compliant they got my power turned back on right away after I asked for a address I was told they could not pull up address to file written compliant because the program wasn't working. I we are very unhappywith the service we got. I have sent this email printing a copy out and having my lawyer send registered mail so I know someone got it


My son and daughter in law had power line fall across their trailer since that time they 've had all there electronics and appliances fried. Now no electric works. Every thing worked good Until power line fell on their trailer in middle of night in Brownwood TX. We need your help to fix electric in trailer


I have been calling and asking why my TXU Energy bill has more than doubled lately, never a straight answer. Anyway I authorized a payment today over the phone for $131, they took out $401. It went through instantly. I am a single mom now, my kids father passed away last year. I have so many medical bills and have hit a hard time as a lot of us have. When I tried talking to a TXU customer service supervisor and explaining I needed this money back because I have paid other bills and I will get over draft fees at the bank. He did not care and said that is my problem, in the end he yelled at me and said there is nothing he can do. I just want the difference back now and let out of my contract!


TXU has a lot of incentives to get you to sign up for their energy bill, however, those incentives go out the window once you commit to them.  Energy is energy is energy, it’s not like I am  getting different “energy” to light my lamps or power my tv so when the bill was almost twice as much as my neighbors, I knew to switch.  No complaints on the customer service or the company in general, just not gonna pay their prices.

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