Contact Direct Energy Corporate
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Direct Energy Contact Information
Report complaints to corporate and get satisfactionDirect Energy headquarters address
- <meta itemprop="addressRegion" content="TX" /><meta itemprop="addressCountry" content="United States" />
- Dallas
- TX
Company website
1-800 phone number
Toll-free number pending.
Support email address
Email unavailable.
Better Business Bureau rating
A+
Customer service hours
24 hours a day
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Top Direct Energy Complaints
Browse more than 2 reviews submitted so far
Worst customer service on the planet. They are scam artists! I had someone come to the door to try to talk to me about my rate. He asked me to sign this tablet saying that he talked with me. I did and then found out that I was billed $99 for some cancellation fee? I didn't understand what exactly was happening and when I called a representative, they said that I agreed to this new rate that the sales guy told me about so I had to pay a cancellation fee to cancel my original rate. I was so pissed that I jsut switched energy users. Won't be using them again.

Paying online electricity bill has never been so easy as it is with Direct Energy. The site is quick and easy to use and is user friendly. I find it the most convenient way to pay my monthly bills. I do not have to wait anymore in queues to get my bills paid. The site offers some great tips on how to save energy and which appliances take more energy. They allow you to choose your plan based on your usage and requirement which I think is very innovative of them. I stayed with Direct Energy for 6 months and was rewarded some good gifts from them. They surely know how to keep their customers happy.

Paying online electricity bill has never been so easy as it is with Direct Energy. The site is quick and easy to use and is user friendly. I find it the most convenient way to pay my monthly bills. I do not have to wait anymore in queues to get my bills paid. The site offers some great tips on how to save energy and which appliances take more energy. They allow you to choose your plan based on your usage and requirement which I think is very innovative of them. I stayed with Direct Energy for 6 months and was rewarded some good gifts from them. They surely know how to keep their customers happy.
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