Toys R Us

Today 14/4/2019 reach Bukit Indah Johor Toysrus, purchase Lego City Fire Station RM 289 but no free gift instead the promotion still on.

Regret to say your advertising very bad.

Suppose to highlight ‘ free gift untill stock while last’ without any highlighted you make deceived customer

I called the Baby's R Us located in Clive Iowa.

A woman named "Sherri" answered the phone.

I had asked her if that store was one of the ones going out of business.

She said yes.

I asked if they still had cribs.

She said yes, they had two left.

I asked her the price, in which she responded I had to go in and look for myself.

I asked if she could look for me seems I live in Colfax and didn't want to have to travel all the way to Clive with my two-year-old without knowing whether or not it was worth it for me, and it had just snowed.

Again the woman stated you will just have to come in yourself and then hung the phone up on me.

Having worked in customer service myself this was very rude and appalling to me.

I went to store number 9226 on February 14 2018 at 124 pm and saw a 43 in unicorn with a price tag of 10.

99 on it .when I got to the register I was charged 59.

99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price.

I know someone who bought the same item the day before and they were charged the 10.

99 .

I also know about the super refund and would like the super refund.

Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation .

I want my refund Thank You Melissa

My name is danaris and I worked with Toys R Us in the City of Mesquite for a little while doing seasonal work only worked about a week and a half maybe 2 weeks and quit decided it wasn't for me and I never received a call or anything about my check and still haven't received my check since I believe it was November and that's a big problem and if this doesn't get resolved then I might have to get attorney or something to resolve for me because it's very unprofessional like to not contact anyone when they have been trying to contact you about their check they worked for

Today I shopped at the Dedham, MA store and spent $500.

00 on toys for my grandchildren.

At the register, my daughter and I had a question about the price of an item.

It turns out that the item was stocked in the clearance section in error.

The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock).

When I went to the register to pay for the bike I asked why I was being charged a 10.

00 fee because I was buying a floor model that was already assembled.

Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that…

Today I shopped at the Dedham, MA store and spent $500.

00 on toys for my grandchildren.

At the register, my daughter and I had a question about the price of an item.

It turns out that the item was stocked in the clearance section in error.

The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock).

When I went to the register to pay for the bike I asked why I was being charged a 10.

00 fee because I was buying a floor model that was already assembled.

Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that…

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party.

The confirmation email received stated the gift would arrive either on 12/7 or 12/8.

It was needed to be there for his party on 12/8.

On 12/9, the package still not delivered.

When I tracked the order it stated estimated delivery was 12/12.

I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back.

I then called customer service and after waiting another 20 minutes I used to option for an support person to call back.

This was a complete waste of time.

The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx.

I requested they contact FedEx…

I spent over an hour shopping with the intent to put my purchase on layway as it is advertised all over the store.

When I went to the front to put it on layaway I was told that it's been put on hold because they've been busy there putting it on hold, I then talk to the manager named Eddie at the Clovis California store was very rude to me and said they were discounting it until Tuesday.

Store in Hhds.

Never have good experience with this store.

Being in management for 43 years for retail I would clean house in that store.

ITS ALL ABOUT CUSTOMER SERVICE.

I was looking for Doc McStuffins Nursery and I called asked if they have any.

It is a 40 mile trip me, they said they had a few on floor.

Asked if they would hold one til I get there.

I understand after 2 hours put back on shelf I was told manager said NO. last year I ran down and the item was gone.

I know the stores thought that maybe I will buy another item.

The items are not on-line.

Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

I went to the melbourne store in florida where i live tonight and waited in line for 45 minutes before the doors open for black Friday that was not bad but when i got in the store i was upset because TOYRUS lied about all legos were going to be 40% off.

And only 20 legos were 40% off .

Now thats false advertisement when you tell somebody all Legos are 40% off that means all.

Now there are more than 300 different sets . i want you to tell me why you guys lied about your legos.

That's funny to me!

100 words or less on why I am not happy!!

Check your records!

This is the third time I uses you this year!!

I ordered three items on line..

The on line system WOULD NOT LET ME SEND TO MY TO MY HOME..

I though ok all three items will go the same time!

NO.

The cheapest item went first.........

I sent an email saying how upset I was..

JOKE!!!

THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME.

WHAT THE HELL??

WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

My wife and daughter visited Toy R Us at Bankstown and wanting to by a bicycle.

My daughter selected a bicycle and asked the staff.

He told me out of stock, and I told him we are happy to get the floor stock on displayed.

He told me it will cost us additional $20 stating to recoup the cost to have someone to setup.

I asked where does this indicated that it will cost more. the response was that how it is.

Throughout the conversation, he keep picking up calls and getting us waiting from one call after another.

We then ask another staff as at that time, didn't realized he is a store Manager.

The staff told me there should not be additional cost.

So I asked for the Store Manager and the same person turned up.

The attitude was poor; picking up calls while dealing with the customers and…

I was shopping at the Toys r Us store in Porter Ranch Ca.

The date was September 5, 2016 at 7 pm.

I entered the store and was shocked to see the conditions of the entryway.

There was an array of debris all over the floor of the entrance.

The carts were not stacked up but left all over the area also in disarray.

I know customers do not place carts back many times and I am sure the debris was left by the previous Customers but my point is why wasn't the area cleaned up?

It looked terrible.

Throughout the store I saw more disarray things not picked up but left in messes all over the many store aisles.

There seemed to be an air of disorganization and a lackadaisical attitude from the cashiers.

Usually this store is not like this.

As I was checking out the clerk didn't even ask if I…

Disgusting experiences.

Have signed up for rewards program on three occasions and I cannot be found in the system.

Each time I registered I was assured that the problem was corrected and I would not have a problem in the future.

Complained to store manager and he could not pursue my latest issue because computers were down.

Asked for Corporate phone number to complain about my ongoing issue only to be told by manager that there was no need to do that because complaint would just go back to him.

I left the broken skate board with him and told him to keep it.

I had bought a replacement policy on it , but it could not be located because I, again, do not exist in your company.

I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager.

He never smiles, greets or even tries to help me find what i'm looking for.

I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers.

The employees at this store are always very helpful and take the time to speak to my son but recently they all look very stressed and as if they don't even want to be there.

Don't get me wrong they are still very nice but you can tell the difference since he got to the store.

I didn't even know his name, because he never wears his name tag, until recently because I over heard someone call him on the walkie talkie for help because a customer wanted to speak to him.

He,…

On June 20th I placed an order online, order number 3635137148.

We have received 2 items but not the toddler bed that I had ordered for my granddaughter.

After more than 4 calls dealing with this matter, I had called again only to find out that a shipping label had been created for the bed but it had never been shipped.

It was originally scheduled to be delivered by July 1st.

The customer service rep this time was very helpful and spoke English.

She put in a reorder number 443583176, with an express shipping.

Once again no email stating that the bed has been shipped.

After too many calls that should of resolved this issue, I am beyond frustrated and would like this matter resolved and if you can fill this order within 48 hours I would my money fully refunded for the price of the bed…

As a woman of color I find this doll and the company extremely racist.

I'm requesting this doll be pull from your shelves.

I will also appreciate you taking responsibility of this disrespect to people of color, and contact the company and advice them of the gross disrespect that we feel concerning their dolls.

I ordered a playset off of ToysRUs.com to have shipped to my home.

The playset cost $1799.

99 plus tax and I also had to pay $299.

99 for shipping.

I placed the order on 4/23/16.

On 4/28/16 it shipped.

Since the item was large (approx.

700 lbs) it was to be delivered via a freight company, Estes.

The freight company was to contact me to schedule the delivery.

On 5/2 I was contacted.

I told the freight company that due to the nature of my driveway, I was unable to accommodate a semi-truck and asked if they delivered in a UPS type of truck.

They then asked me if I could meet them somewhere to pick up the play set.

One, it's 700 lbs and two, I paid 299.

99 to have it shipped to MY HOME.

Estes said they'd request a smaller truck and scheduled the delivery for 5/4.

On 5/4 they…

So frustrated right now.

I ordered a dresser from a store location and paid for delivery, after I un-boxed it...

It's damaged.

I called the Toys R Us 1-800 customer service number and was told since it wasn't online I had to deal with the store but the district manager would call me in 24 hrs. (That was Friday...

Still no call).

I've called the store (Columbia MD) directly 50 times in the last hour and every single time they hang up on me.

I'm so upset right now and have a baby dresser that is useless.

We received a $15.

00 Rewards card to be used by 2/26/16 after spending a FORTUNE at Christmas time for our grandkids.

I came in the store and bought a Helix Power Spin Play for $16.

99.

We took it back to the store because my grandson wanted a Lego set.

Instead of crediting us with $16.

99, I was credited $1.

99.

Basically I was given a reward (from your rewards club) and then it was taken away from me.

It should NOT matter what we used that reward on (I was told you could only use the reward once).

Your reward program stinks and I'll take my business elsewhere!

And I returned the first item for the second on 2/14 still within the reward cards timeframe to use it.

I go in to Toys R Us EVERY sat...now for the past Saturdays in your clearance section..you have 31 " tall star wars and the rock figures for $3.

90 each.

Sweet deal....so I brought these guys on 2 saturdays.

Today I go back to your store and those clearance items were raised to $6.

90....from $3.

90 the next insulting thing was under the $6.

90 ticket was a $12.

90 ticket...who are you fooling ....shame on you...

When I asked a man cashier do n you usually raise clearance prices and he said YES it depends on the original price.

Wow disgusting....no wow I drove 12 miles each way to get more clearance items and the 3rd item I went back for today was also raised....shame on you...it is mutant mania wrestling.

I will let my friends no about your phony clearance prices.

I have my baby registry through your store located in Kanata Ontario, Canada.

The process itself is simple, though your kiosks don't print.

I've gone on several occasions and it's always out of service, or just not working.

This causes concern as my guests who will be attending my shower which is about 30 people will not be able to rely on the items that should be easily accessible.

My next area of concern is that at the cash once things are bought some items didn't actually come off the registry even though the registry number was provided which would just results in me having to go back and a trip for nothing.

On a regular day this is highly inconvenient and while being pregnant and about to deliver this is highly inappropriate.

I went into the store today, and noticed that the car…

Called the Johnson City, Tn store looking for an item the employee stated she would put me on hold and go look.

20 minutes later when I walked into store still on hold was told they didn't have item and nobody took my call even though the manager on duty, Nick or Nate seen my phone and took me off hold.

This is very poor customer service and and there is no excuse for it.

Retraining or new management that was working Jan 16, 2016 at 5:30 PM needs to be considered.

I deposited money into my account (cash) about 11:45 Sat evening.

I then went to work and went online to take advantage of the shipping that they guaranteed by Christmas eve because I had expedited the purchase.

Anyway, made the purchase printed the receipt, and received the email.

I then got an email on Sunday that the order had been suspended because there were no funds on the card.

Incorrect!

Please see where I deposited cash.

We called the bank and the money was pending (maybe 10 calls).

We called toys r us (maybe more than 10 times) where they continued to explain to us that the fault was the bank, because there was a hold. .

We knew there was not a hold because we had spoken to the bank several times and they assured us that the money was pulled from Toys r us.

Well then we…

I recently visited your Warrington store, I spent quite a bit off money on my children's Xmas present, I had a problem with my first card so had to pay a second time, the women reassured me that the first payment has not gone through but the second payment, so as you can imagine I was rather upset when I when I went to another shop to our purchase something else and there was no money in my account because you had took both payments, Which equals to £679.

Also just before I carry on, the first payment which there was a problem with was for £339.

79 and the second payment which went through fine was for £340.

I know its only a couple off pence but your staff took it upon there selves to add that extra pence on.

Anyway I went into my bank and they sorted it out bearing in mind this all…