Toys R Us

99 Euros for an undelivered product. IProduct order No. 6889762 "PDC Touch 150 games" with tracking number: 9V25922009948. 99 €], which to this day has still not been delivered or refunded. It was sent to me via Colissimo with receipt No.

93310096508 through the distributor Kiala de Greuze Villeurbanne, Lyon France who could not find my package when I went there. Therefore, the undelivered product was automatically returned to the Toys 'R' Us warehouse. Then, Toys 'R' Us confirmed the return of this product and informed me that my LCL bank account had been credited for order 1188663624 in March 2019, whereas this account was closed by LCL bank at the end of 2018.

99 Euros in this account and I did not receive the item in question. 99 Euros for this item that I did not receive and which…

DATE: AUGUST 28, 2023 TO: TOYS “R” US PHILIPPINES SUBJECT: CUSTOMER SERVICE COMPLAINT

I am writing this letter to your good office today to explain about a bad experience I had at Toys “R” Us Harbor Point Ayala branch on August 27, 2023 at 5:11 p.m. I was buying with my child a Magnetic Drawing board and noticed that the box of the said board wasn’t looking good so I asked if there was a new item because the one that they are giving me is like the one that they were using as a demo for every customer who are buying the same product and has a lot of tape all over the box and actually looks used. The customer service agent Ms. Jaime, who is attending to us, told me that they can replace the box and just will be shifting the items from the previous one as it is still new and I settled for…

I purchased about 70$ worth of items and a minute later found a coupon for $10 in my car. Went back to the store where an employee told me they wouldn’t honor it cause it would mean returning and rebuying the items.

I complained with toys r us online and their response was to go back to the store so they could return everything and process the coupon. I am not wasting travel time back when they could have made this right by even sending a $10 gift card in the mail.

I would recommend shopping at places like Walmart and Amazon where they value customer service and would have honoured the coupon right away instead of complaining and being told to travel back to the store ! Or giving a gift card via mail in that amount

Im upset with not being able to track my order. I can't see where it's located and I have a child with disabilities that likes to check.

i am very disappointed with i service i receive from those ladies all i wanted was a refund

I returned an unwanted gift I had ordered on 25/11/22 today 2/3/23 I am still awaiting a refund dispite numerous emails to customer service the reason I have been given is a backlog.now they are not answering my emails.surly 3 months is unacceptable to wait .my order no was 963590 my ticket no #354739 Nombali has been dealing with my emails but is now not replying

After today I don’t plan on even entering a ToysRus store again simply because they lied to me. My 9 year old daughters birthday is Saturday and because of covid and we didn’t have the space before she is having her first birthday party with her actual friends from school not Grandparents and mom and dad.

So as you can imagine when I ordered a Drone on the 8th of January I was pretty confident I would get it since it said it was in Mississauga at there warehouse and I’m in London about 2 hours away.

First it took 2 days to process but then it changed to shipped. Well as the Party got closer panic set in, because I couldn’t afford to buy another gift with over $100 tied up with this one. 2 more days and still saying shipped so I contacted the shipper and found out that they haven’t gotten…

I was there in Sunway Pyramid Toys R Us on Monday, 19th Dec 2022, around 3pm. There was a malay lady staff who helped with wrapping service not looking friendly. I was there to wait for my presents to be wrapped and sudden think of I missed out to buy a little present for my son school gift exchange, thus I flashed and simply grab a tiny hot wheel car less than rm10.

Payment made just right after she finished packing my first batch of presents. I requested to wrap together with those presents, but she rejected me, show me unpleasant facial expression and informed that RM2 I paid in my first receipt only entitled for my first batch present wrapping service.

From my point of view, the wrapping service in your store should be pleasant and make customer life easier, somehow we pay for the…

Aggravation of call from customer manager Bianca, lengthy correspondence and process filled with confusion, with no internal communication,,, she raised my blood pressure which I don't have lol, two online store gave me defected good no quality or compensation just my problems just in time for Christmas...please listen in to call and see all the communication to get more clarity of the situation created by the customer service team, no emotions and professionalism just a form a authority and bullying, I paid to get arrased for proceeding a refund for rejected goods

I came in to the whitby Ontario Canada location yesterday with a bag of toys about $300 worth to return or exchange as my child was given them and had doubles or they weren't for his age. I was without a receipt.

I go in and show the worker what I had and she said no returns no nothing without a receipt. So I said not even store credit she said nothing. So I picked my stuff up put it back in bag and left the bigger box with her so I didn't have to carry it around.

I walked threw the store being treated as if I was a thief. I finally had enough being followed around that I decided to leave. I go back to the customer service desk and she said ready to cash out?

Looked at her and said no here for my playmobil toy I left here with you to hold and she then got more workers to come bully me…

I went to Macy in Mesa,Az. 6535 E. Southern Ave to get a chair for my grandbaby. It said it was in stock. when I got there it was not there and hard to get help like they dont care.

poeple are doing Christmas shopping and need someone who care . When you Customer com in your store everyone happy you back. Cozee flip out 2 in 1

When to the ballito store bought items ,cashier said didn't go through so did the card again but I told I saw it say approved the first time, i received two messages approved and even went on line to check,when back to store they offered no help call the next day send mail as well still no help.

I would like to file a complaint on Toys r Us for American dream Mall East Rutherford New Jersey. Yesterday was my daughter's birthday and we were celebrating it at American dream Mall and I decided to go to Toys r Us me and her father to buy her toys.

It was a very first time going to Toys r Us. But when we enter and went upstairs to go shopping we will automatically racial profiled by a employee in the store she followed me and my family all around the store.

She also kept standing automatically directly behind me or my child's father is back and she also follow us in each and every toy aisle. Every toy that we touched she came over and fixed it . She kept walking back and forth in between us while we were shopping and she bumped my arm.

She follow us around the store until we got in…

Toys R Us in Richmond B.C. Canada.

The manager (Asian lady) at this location is very rude to customers, not just me but the way she use her tone of voice to all customers. I had bought a stroller here before and has lost my receipt and was help by an employee to find my receipt and was able to exchange it for another one. But this time I needed to change my gift cause I bought a wrong one, I was help by a employee and everything was going fine until this manager approached me with rude behaviour and unhelpful questions. She told her employee to not help me and not let me exchange my gift. I will not shop here again and my family and friends will not shop here again. This is a kid place with very rude management.

I went to toys u Us today to get my Huggies pants size 6 because they had fone me to get it after I had ordered it last year when it was on a special they never had it and they moved from one place to another one and I went to them to get it but they didn't have it and the manager said they will call me they got my details so

I got a call and went to get it but they refused to give it for that price had to pay the full price so I think that is not right and the whey they tried me I was not happy with that so I want to now what you are going to do about it please let me know on 0791538967

I visited the Baywest Branch in Port Elizabeth on 27 February 2022. i told the cashier that this is not the price on the shelf and it was the last one, he took me to the shelf and called the manager (Carmen Williams), i explained to her that this is the price and

she said i need to check the Barcode of the item and compare it to the barcode underneath the price on the shelf. I explained to her that the customer does not shop and look at barcodes, we look at the big price.

Imagine if i had to go shopping and compare barcodes to each item i buy. I told her this is the price i see and i expect to get it at that price. She told me sorry she cant help me.

I told her this is false advertising, she said sorry and if im trying my luck. Im not happy with this service, the last time i checked is…

Toysrus locate at Pembina HWY Winnipeg. I would like to give 0 star if I could. WORST toysrus store experience I ever had. I got a BNIB gift from my friend, I don't like the set, and want to exchange another set.

a cashier's name start with A and end with A didn't do exchange for us, and ask me she will only do refund if I return the entired items in my receipt. that's impossible because I only have this item as gift, I have no way to get the other items on the receipt. WORST experience!!

just strange to another Toysrus and finish the exchange.

Botshilo from Toys r us wonderboom junction lacks empathy and customer service! She's actually full of nonse, high drop out kind of behavior. Contact me @ 0769406320 for full story. Won't b buying from any of these shops again

Not delivered product from long time and keep money With them. My kindly request to Toyrus that can you please refund my money if you can’t give product to customer on right time not even after a 15 days. i can’t wait for your five day reply my case number is 01022902. Order number is. 04629429

I have been making a complaint about the linkamals sloth. I have bought 2 of these toys have not had any problems with any other linkamals. But the sloth my grand daughter again had her finger caught in the back of the rotating arms.

Im not happy about it. I also want to return both of them to the Meijer I bought them from. But do not have the receipt or box. 1 is at my house the other is at my daughter's house. Please respond

It was very poorly this is my trucking number [#622550] they did not contact me to let me know there we’re moving I bought it 21 July today date 13 Aug there said a week by email and the week is up I’m very angry they didn’t care to let there customers know that they were moving I will not shop here online again very poorly it was they did say there could refund me but

that not want I’m after I want my Package how can yours get away with this and I have been waiting for a email I’m very angry

I bought Huggies extra care size2 x2 and u receive a free gift buy online or is it false advertisement at toys R us store at Menlyn the say the is no free gifts

On Promo infor: Purchase two or more Huggies extra care size1 or size2 nappies & receive a free gift Disney 25 cm plush toy will your online purchase

i bought an ipod touch 6 gen and it won't do anything and won't turn on and charge please give me a call at (814)687-3946

99. It shows out of stock in store and online. i went to our local store in London Ontario and was told that they did not have one in stock and there was none available anywhere. When speaking with the manager he said to keep checking back everyday because things on line are switching around and it may just take time to show stock.

Well I have checked everyday, twice a day, and still NO stock. If this item was no longer available I could understand this.

However, I have checked with other companies and yes there is stock. While at Babies R Us, I was told that this item had been ordered since July which they said is very unusual. I could purchase this travel system at a number of other business but prefer to get it on sale.

why, when there is stock of this item, can I not purchase it?

my daughter didnt even recieved hers due to driver dying she made several calls and nothing when she finally heard they said they sent it back!! And my credit card would be reimburse and again NOTHING I am not happy with how your business screwed me over!!!

I will never order on line agiain I expect this to be fixed immediately as my card is gaining interest due to your mistake!!

Today 14/4/2019 reach Bukit Indah Johor Toysrus, purchase Lego City Fire Station RM 289 but no free gift instead the promotion still on. Regret to say your advertising very bad. Suppose to highlight ‘ free gift untill stock while last’ without any highlighted you make deceived customer

Was at West Hartford Ct. 99. I went back to area where product was and sign did indicate it was for something else which there was nothing of so I told the manager they should remove the sign because it was misleading.

She said someone must have just purchased it and rudely ripped the paper down and said are you happy now with an attitude. I did buy the merchandise anyhow but as a business owner myself who deals with the public on a daily basis she was way out of line and should not be representing any company period.

I know you are going out of business but I will no longer shop at that store .

I called the Baby's R Us located in Clive Iowa. A woman named "Sherri" answered the phone. I had asked her if that store was one of the ones going out of business. She said yes. I asked if they still had cribs.

She said yes, they had two left. I asked her the price, in which she responded I had to go in and look for myself. I asked if she could look for me seems I live in Colfax and didn't want to have to travel all the way to Clive with my two-year-old without knowing whether or not it was worth it for me, and it had just snowed.

Again the woman stated you will just have to come in yourself and then hung the phone up on me. Having worked in customer service myself this was very rude and appalling to me.

hello, my name Is Elsa I purchase several baby items at your store on 7430 W Bell Road, Glendale, AZ. The items I purchase were body suits both for boys and girls as well as some pajamas that were on clearance.

I often purchase items on clearance to have items ready for gifts. As I got ready to put a gift together for my friend who had a baby boy I realized one of the boy's body suits the alarm were not removed.

I took the item back to the store on 2/18/2017 around 6pm to have the alarm removed. The store manager name Lisa without a last name on her tag stated since I no longer had my receipt she was unable to remove the alarm implying the item could have been stolen.

I never been offended this way at any store who had made a mistake and inconvenience me to have to take an item back to…

99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price. 99 .

I also know about the super refund and would like the super refund. Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation . I want my refund Thank You Melissa

My name is danaris and I worked with Toys R Us in the City of Mesquite for a little while doing seasonal work only worked about a week and a half maybe 2 weeks and quit decided it wasn't for me and I never received a call or anything about my check and still haven't received my check since I believe it was November and that's a big problem and

if this doesn't get resolved then I might have to get attorney or something to resolve for me because it's very unprofessional like to not contact anyone when they have been trying to contact you about their check they worked for

The Sand Castle Gliding Bassinet was delivered in the rain today and it was soaking wet. I want a refund because I am sure it is damaged

Jan 8, 2018 around 6-7pm. Black Lady employee assigned to cashier and rearrange stuff on the shelves is rude. Not kid friendly. ) The toys was shelfed below her knee level so a child in a toy store will of course play with it. do list.

She wants to get paid and do nothing. In return customers suffer and complain. So the revenue will drop. Employees like her does not belong in a kid store.

I Was a customer at the salisbury location on Sunday evening around 4:30 pm 2 very rude employees one name Biona another name Chavare (or something like that ) was very rude and disrespectful to another employee

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

My complaint is not actually with Toys R us store, it is with that that the credit cards are issued from Synchrony Bank . I have been going to This toy store for some time now about 35 years. I have never been treated so badly in all my dealings with any bank.

On or about 11-20-17 I noted there that a duplicate payment request from this bank to my bank. So in an attempt to correct I called my back and asked that one of the request be denied, because the payment amount was identical they instead denied both payments.

I call the Synchrony bank and explained to them what had happened and made a 3rd payment in order for my account to stay current. In a couple of days I received a letter form them stating that my account had been closed and to finish paying off my balance.

When I called in…

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party. The confirmation email received stated the gift would arrive either on 12/7 or 12/8. It was needed to be there for his party on 12/8.

On 12/9, the package still not delivered. When I tracked the order it stated estimated delivery was 12/12. I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back.

I then called customer service and after waiting another 20 minutes I used to option for an support person to call back. This was a complete waste of time. The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx.

I requested they contact FedEx but, was…

100 words-REALLY? I need a notebook to fill up with all the info I need to share. Your management and Customer Service teams are idiots and liars! I JUST WANT MY $88 BACK PLEASE!!!!! I have asked for 5 days to stop holding my money on a cancelled order A WEEK AGO!! I cancelled my order because 10 minutes after ordering TOYS R US double charged me after placing it 11/27/17. I filed a formal complaint with the BBB on 12/2/17 and calling again as soon as I sent this complaint to you!

FYI: Order #6844885821 Whatever # Toys R Us gave me to resolve this issue: 171127-010430

I want my money back ASAP. Order placed and cancelled on 11/27/17. I've spent at least 5 hours on the phone and made at least 10 calls and every time something was different. I still don't have my $88 for my $36 order. I…

I went in to purchase a swing set that was in the flyer they mailed me and was told that there is no swing set offered and that there are several complaints against the ad. The store manager said it was false advertising and I will contact channel 12 news to do a story if someone doesn’t straighten this out.

I want to purchase the swing set that was in the ad!!! Please contact me ASAP

Went to toys r us to look for a specific item.

First worker I approached (after trying to find help for 15-20 minutes), said the item was in stock in the back room, continued to take selfies with other workers and walked away.

Second worker attempted that was found (after another 15-20 minutes of looking for someone) was helping another customer but when I asked the worker a question he stated I'm not clocked in. Waited for him to come back after clocking in, and decided not to wait any longer as I had waited almost an hour.

Ended up going to a completely different retail store.

for the last 72 hours i have been trying to make order online they been charging me without send me the confirmation for my order i called them for the last 3 days staying on the for hours not couple i mean 4 to 5 hours everytime i called nothimg been done yet would u plz call me at 4123265554 to resolve this problem before i take father step witch i dont wanna do thank u

I worked at toy r us maple grove Minnesota. I was fired on black Friday for asked to go home 30 minutes early after only getting a five minute break and no lunch in a 8 hr shift. I have planternflaiceitus.

If I work six hours and take a break during break my blood vessels swell becoming extremely painful when I have to get back on my feet. So in may I changed my availability times to six hours a day.

Took a picture of my schedule and handed it in to the store manager Pete. This upset him and he continued to ignore my availability form. We finally spoke and it in august of the situation and when he got upset and only gave me one day a week of work for two months so I began telling his department supervisors about what was going on and they would be understanding of the situation.

To get…

I went into the Livonia store 9265 in Michigan on November 17th 2017 to place a layaway. I took my time shopping to personally pick out Christmas gifts for me grandchildren, gifts that fit their personalities. I went back into the store yesterday November 28th 2017 before work to pickup my layaway.

I paid for my purchase and the cashier called for someone to bring my items to the front of the store. I patiently waited for 45 minutes before I asked what was taking so long. Several minutes later a manager approached me with a shopping cart.

He went on to explain the was an issue locating my order and that someone had failed him. I looked into the cart and noticed it contained some of the items I purchased and some I did not. The manager apologized and said he was attempting to find my items…

On 11/17/2017 i walked in to toys r us in calexico ca. 92231to purchase a swingset. The unk lady offered me to apply for a creditcard and i said no. I then was referred to the register to pay over $700dlls.

The unprofessional cashier charged me then asked if i was registered for the rewardspoints which i said NO,then she said if u register you get a 15% discount on current purchase and asked for my ss# and signature. she said yes, i asked her why if she never mentioned creditcard or credit she clearly asked rewards points.

I told her you ruined my creditscore i was gonna buy a house and she laughed and said it was a lack of communication. I advised her to please cancel which she refused and said for me to do it.

The manager did it and was very professional. My account was closed but…

To day I tried to place an order on line being it cyber Monday and I seen on your site (which I have a photo of) that all items ordered get 15% off along with free shipping. I did not receive the discount on my order and was charged shipping, so I called your customer service department hoping to get some help.

Instead of getting help, the gentleman that I spoke to actually started to yell at me and tell me that I needed to read your site better because I didn't know what I was talking about. When I tried to explain what it actually read he actually yelled at me telling me that I had no idea what I was talking about and that I was wrong. I wasn't going to get into a screaming match with him and I asked for his name thats when he hung up on me.

I have never had this experienced anything…

I spent over an hour shopping with the intent to put my purchase on layway as it is advertised all over the store. When I went to the front to put it on layaway I was told that it's been put on hold because they've been busy there putting it on hold, I then talk to the manager named Eddie at the Clovis California store was very rude to me and said they were discounting it until Tuesday.

Store in Hhds. Never have good experience with this store. Being in management for 43 years for retail I would clean house in that store. ITS ALL ABOUT CUSTOMER SERVICE. I was looking for Doc McStuffins Nursery and I called asked if they have any.

It is a 40 mile trip me, they said they had a few on floor. Asked if they would hold one til I get there. I understand after 2 hours put back on shelf I was told manager said NO.

last year I ran down and the item was gone. I know the stores thought that maybe I will buy another item. The items are not on-line. Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

I went to the melbourne store in florida where i live tonight and waited in line for 45 minutes before the doors open for black Friday that was not bad but when i got in the store i was upset because TOYRUS lied about all legos were going to be 40% off.

And only 20 legos were 40% off . Now thats false advertisement when you tell somebody all Legos are 40% off that means all. Now there are more than 300 different sets . i want you to tell me why you guys lied about your legos.

I sent a toysrus gift card to my grandson. It never got there. I have been trying to get help with getting a replacement since early October 2017. I have been given phone numbers to call, a reference number and a case number but no help.

I was told to email proof of purchase and someone would contact me within 10 days. That was over 2 months ago and I'm still waiting to be contacted. I can't believe that a company that I have done business with exclusively for toys since my children were born, and that's a long time ago, can't find the decency to have someone help me.

I'm really glad you're having financial difficulty and I hope you have to go out of business. You deserve it. You should be ashamed of yourselves. All future toy purchases and gift cards by my family will be made through…