Toys R Us

I was at toys r us on sunday nov 5 2017 was buying some thing and asked about the fingerlings the girl told me i could be put on a waiting list and they would call when they come in I told her i lived 45 min away she said thats fine so i put my name on the list so the called left ne a message they were in so

at 9 i called the girl was rude who answer the phone i told her my daughter a an appt at 1 in topeka could i pleaze pay and have her pick up was told no so i called my aunt who was in her car by k mart a couple blocks down the street and by the time she got there wich was about 10 min the girl told her the were already sold out so

put me on the list again and again she wasted her time running there for me to be told they were sold again i really dont think it is fair if i offer to…

To whom it may concern, Re. Order no. 6707353734

I have been purchasing items from the US for some time now and it's has always gone without a hitch. Early this morning I purchased a couple of items from your store ...very exciting as purchased two items we can't get here in New Zealand. Unfortunately I made an error and I used the incorrect Postal Address via PayPal. I realised this a couple of hours after ordering to find it was outside the cancellation window. However I assumed all would be fine as surely the address could just be changed ( it's going to Oregon and the correct address is in Florida ) The items had not been sent ( and at this present time are still waiting to be shipped. )Well after 2 hours trying to sort things out via chat...having to tell the same details over and…

We have been customers and within the last year become credit card holders with Toys r us. I have used my husband's card with out issue up until this evening. then proceeds to greet other guests behind me. " for at least 20 mins.

I venture over to electronics where there is no one. No help button, nobody near by,just me standing by the case I would like an item from. I stand there for several minutes before I walk over to the counter an look for anyone to help.

I eye the cashier for several minutes because this is the only employee anywhere around. I'm trying to pay for my purchase,I have the guy scan my card for rewards and then go to hand him my husband's card. (Never an issue before mind you at the same exactly location everytime) Now since I'm not my husband nor have his last name I…

I ordered a gift off of my friends baby registry and wanted it shipped to my house. The website messed up the shipping address and shipped the gifts directly to my friend instead of me. I called to ask them to fix it and they were completely rude and unhelpful.

I tried to cancel the order and they couldn't because the gifts were already en route to my friends house. The baby shower is days away and now I have to show up empty handed. I will never shop here again.

, I went into the Staten Island, NY Babies R Us store to ask a question at the service desk. There was a female working at the register located nearest to the customer service counter who obviously was dealing with personal issues - screaming profanities for everyone to hear her.

There were children in the store including my 6-year-old granddaughter. The cashiers language and behavior was so inappropriate and vulgar that I left the store without being helped. This type of behavior is unacceptable and as a frequent customer in your store I would be hesitant to go back.

I hope you will address this situation and take the necessary action to prevent such an occurrence to take place in the future. It was absolutely disgraceful!!

That's funny to me! 100 words or less on why I am not happy!! Check your records! This is the third time I uses you this year!! I ordered three items on line.. The on line system WOULD NOT LET ME SEND TO MY TO MY HOME..

I though ok all three items will go the same time! NO. The cheapest item went first......... I sent an email saying how upset I was.. JOKE!!! THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME. WHAT THE HELL??

WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

On September 6th around 10am I fell at the toys r us location in cutler bay Florida. I was carrying my 1 year old and walking with my eldest. We went in to get a few more supplies for preparation for hurricane Irma.

It was raining very hard but there were no bags for umbrellas even after multiple people including myself asked. I fell on a long path of water as I was walking to the register near the customer service desk. I scratched my arm, fell on my knee and hit my hip.

No one called for assistance and a customer actually had to came to help me after I was not able to stand on my own even though the cashier saw me fall. My eldest had to go find someone to call the manager (Jeffrey).

He did not ask if I was okay or offer his name or to get any of my information. I got his name as a…

I don't think I've ever been so upset with a store. During check out, I handed the lady the sales tag for a bounce house/slide I wanted for my daughter's birthday because it was on sale. When she ran it I noticed that the price rang up correctly but it rang up for a different item.

When I pointed that out to her, she told me they were the same thing. I had looked at all the options, and I knew that wasn't true. When she insisted I asked for the tag back and pointed out to her the difference between what rang up and what was on the sales tag.

She said I was wrong, so I left the line and went and took a picture of the 2 side by side to show her that they were 2 different items. She then changed her story and said it was just in the wrong spot.

That still doesn't explain why the typed,…

Cashier tegan was taking pictures allover the store. I asked her for help and she told me to help myself. She then began to tell me she doesn't get paid enough to deal with me and her boss is wrongly trying to fire her.

I continued shopping and watched her take more and more pictures on her cell phone until I left

Toys R us North Miami Beach This store is not safe for purchasing and therefore I don't recommend people to go there. I've been a costumer of Toys R us for more than seven years. Unfortunetly, during my last trip to Miami, somebody broke into my car in the parking lot of STORE-8709, located in North Miami Beach, FL 33162.

The burglars stole at least 3000USD worth in personal items, including 2 laptops (1 MacBook Air), 1 Louis Vuitton handbag, 1 Rimowa bag, etc, not to mention 2 passports. This incident resulted in 200,00USD reschedule fee for my husband and 1800,00USD air ticket fee for me, because we had to spend the whole next in the Brazilian consulate in Miami.

I had to buy a new flght ticket for me given that my return flight was purchased with miles. The store manager filled a…

Why can't my son use his toyrus gift card to buy a PlayStation store card?That makes no sense someone gave you 50 dollars for that gift card what does it make a difference what they buy with it?

Hey I work at the toys r us I work to hard there to be getting treated disrespectfull Christian is the supposed to be manager when she doesn't do her job as one she disrespect us an say wat she want to say to the co-workers and if someone disrespect back we get in trouble an get layed off she rush us to get the stuff off the truck an don't even help us she just stand an have conversation with other co-workers she doesn't help pull U-boats do nun but

just sit there and go off on every one an I got fed up with them keep messing with me instead of disrespect them I call my mom up there an when she want to talk to them they ran an hide but my mom stayed outside the hold time an I can't never make an report abt things cause some of them well stick together an say that I'm lien I get follow…

I went to buy a Thomas the Train fishery set and the price said $34.99 there were 2 rows of them. When I went to pay they said it was $99.99 I told the guy what the tag said but he told me the price was wrong! If it was just 1 in that spot I would have understood but it was 2 rows so I believe working in retail myself that this item should have been given to me for the price it said $34.99.

Most rude Behavior I have ever experienced in any department store from a store manager who was extremely volatile and rude to my wife. He is the manager, or so he says, and is an ex-marine therefore his Integrity should never be questioned.

He is a disgrace to any manager. For reference purposes, he is or says he is a manager all the South Portland Maine Toys R Us store.

Worst customer service EVER!!!! Will NEVER shop at that location again

I went to Toy r Us on W. Gate Blvd. Greensboro, NC to purchare a girls Shopkins 18" Bike. The associate explained due to the date of the holiday season I could only purchase the product unacceptabled. There was no way I could even make the purchase and pay to have it put together. Very unhappy and disappointed.

Now you have a TV advertisement for a bike sale. Confused ro say the least!!!!

I have unsubscribed from yalls emails!! But yet I'm getting 6 to 7 emails a day from y'all. Tried to unsubscribe again and it says my email account can't be found in the database!??? I'm sick of being harassed by yall.

So please can something be done about this? I'm going to contact the better business bureau if I have too and then we will go from there

I wanted to purchase the R2D2 from Star Wars and there was one left at Toys R Us but it cost more there than at WalMart. 00 the same thing. I heard that they match prices but when I went to purchase it they said they would not because online it said Exclusively at WalMart but they are the same. This is ridiculous!

Very unorganized and inefficient in serving customers in a timelyear manner. Waited 30 mins to pay off several layaway accounts. And then another lengthy wait in retrieving my lay away. There was things that were missing from my lay away and was told it was placed with other lay aways not belonging to me.

When approaching the manager about this issue, no resolution to the matter and actually was upset that I brought the issue to her attention.

I ordered the dareway online along with the password journal for site to store pick up on December 9,2016. The journal order was cancelled as they do not have the inventory and the dareway is on it's way with no arrival date.

I called and spoke to customer service who stated they can cancel the order and I needed to wait a 14 days for my refund. I spoke to the team leader Keana who stated a hold for the journal will be released (there's no hold just a charge) and the dareway she could not cancel the order.

I spoke to the supervisor Shelena who was eating in my ear stating that she cannot cancel nor refund the order because it's on its way to the store and she's not sure when the item is coming but she cannot cancel the order. I want my full refund just as quickly as toys r us took my…

I ordered a game online for my grandsons. Birthday. Which was on the 9/12/16 I still. Have not received the itemi have emailed quite a few times but don't always get a response I am so annoyed. That. My present has still not been delivered 69 wf2 0fd

Refused to clear up fraudulent charges on my card. Rude customer service. Why would anyone do business with them??

I received an defective Minnie Mouse skating doll. I called the Toy r Us representative on Sunday, December 11, 2016 and explained that the Minnie Mouse doll was missing the battery cover on one of her skates.

Also, I explained this was noticeable without removing the doll from the original packaging. She apologized and advised that a new doll would be expedited and that I would receive the doll in two days. Well, today is Wednesday, December 14, 2016 and I didn't receive the doll.

The order number the representative had given to me was 3770910217. The representative was very nice and told me to keep the doll, give it away or even throw it away. After, I didn't get the doll on December 14, 2016, I called another representative to find out that the order was never shipped.

Then, the…

This happened in the knoxville, TN store. My wife and I experienced two employees emerging from t stockroom area and the male grabbed the female's butt. I normally don't care, but my 4 year old saw it and starting asking us why he did that.

This is a store for children and this is how employees act? Unacceptable!! The female was a fairly skinny blonde whose name started with an "H", and the male was medium build dark hair and pathetic attempt at a beard.

I think his name tag said Jason or Justin or something.

If I could give you 0 stars I would. Orders on line are to be easy. Well 3 weeks later after various emails on your order is on its way. Oops we can no longer supply the items you want.

Toys R Us sucks and puts parents up against a wall for the holidays bc it is the only chain toys store. For years toys r us gets away with mis managing on line orders, customer service at the store is God awe full, most not all employees are unwilling to help you, and management at the store and corporate level are terrible.

For the past three years we have been getting phone calls for toys r us it gets really bad around the holidays. All hours of the day and night. My husband died two years ago from brain cancer and things have been really hard for our family.

I have two grandsons that I can't afford to buy any toys for and these calls are really depressing me even more. I called customer service and they said they would get back to me, but no one returned my call.

I asked the last couple of people where they got my number and they both said they googled toys r us and this is the number they got. Would someone please call me back 732 985 1301. Thank you. VICTORIA VESOLOSKI.

I was a seasonal employee working overnights until just a few minutes ago,I called the store manager Leah letting her know that i quit and that one of the managers in charge of the overnight shift who's name is Josh was constantly talking down to my co workers and I.

We were all afraid to ask him questions that we didn't know the answers to because he would become very rude and annoyed with us, Instead of having the proper attitude towards new employees. To put it simply he is just bully on a power trip and i expect many more team members to quit or complain before the holiday season ends.

I would have loved to keep working there but i just couldn't deal with the constant bullying. I think that having him as a manager at that store is a very bad idea if toys r us want's excellent team…

Service desk doesn't answer the phone. Once connected they hang up did this several times on 12/8/16. The 1800 corporate number long wait times. This should be better controlled since you know it's Christmas times.

m. to wait in line for the Nintendo NES system along with my cousin who also wanted one. I did not think it was fair to hand out to children under the age of 16, it should have been one ticket per household so by the time the manager got to us there were no tickets.

I was very upset as well as the other customers waiting behind me. 00 later that day to shop for a kids Christmas partfor our social club had I known this I would have taken my business else where and had my help meet me somewhere else.

I am very upset over how tickets were handed out. Thank You Gina Caito

To whom it may concern: I bought some merchandise from toys r us online very please with all the products except for one, it was the wrong item so I returned it to 970 whiteplains road store. After I returned the item on my way out I saw an employee at the other end of the return desk who I think was the manager if I can get a plastic bag, she was very mean and

told me that people come in here and ask for a plastic bag and they steal. She assume that I was there to steal. Her response was load and it made other customers looked at me. That was not a nice way to treat a customer.

She had no name tags on I have been going to this store for 8 years will not go there anymore.

I am referring to the toys r us location on outer loop in Louisville ky. My overall experience was beyond bad. I have a wife and three kids and on both occasions that I shopped at this location the parking lot lights were off making it pitch black and very dangerous for not only people with kids but

people in general when walking across the parking lot or just plain being alone. On top of this issue once I entered the store both times there was not one shopping cart. Each time I had to hunt one down in the parking lot where they were all located.

Once in the store not just one but every single interactive station in the store was broke. While walking the floor the associates are extremely rare to come by and if you do they either don't want to assist or don't know where things are…

I live about 45 min away so I had some friends at the Hattiesburg store at 4 am after the store had opened a manager tells them the tickets were given out the night before at 10pm. My complaint is why did this store feel the need to lie?

When I called the night before at 8 pm they couldn't give out tickets yet 2 hours later they do. I have spent tremendous amounts of money at Toys R Us over the years and it saddens me to know that I will never step foot in any of their stores again.

Walmart will have to suffice I'm not mad because I didn't get the toy I'm mad because the store felt the need to lie.

On 11/30/16 I received a flyer advertising the hatchimals on page 4 with the caption we've got 'em ! Went to store iin Bellingham,Ma only to find out you did not have them. A day later another trip again the same results.On 12/3/16 toysrus released a statement they would be on sale 12/4/16.

Having made several! trips I was skeptical so called the store at 11:30 p.m on 12/3/ and again was to!ld No they did 't have them but at 8:00 a.m. they would be a avaiable!.Another trip arriving at 7:20 a.m. only to find vouchers were handed out and they were sold out. Adding insult to injury was a man selling his voucher.!!!

I do believe the flyer that was sent out was false advertising and the item was held for the Sunday announcement.I am filing a complaint with the BBB .I will supply them with the…

bad customer service through and through

I recently purchased 47 gift cards @ $25 each and was told that that purchase would go towards my reward points. Now they are telling me that's not true. I feel I was misled and would not have made that purchase there, as I was planning on using the credit I would have earned to purchase more items in the store. Very dissatisfied customer.

Ordered an item a week ago. Item confirmed as located in stock the next day. One week later, and it still hadn't shipped. I called Toys R Us today to ask what was up. Was told it was confirmed as allocated in stock and shipping was the next step. I was also told that my case was being escalated and a team would look into it and respond in 3-5 business days.

12 hours later and my order is cancelled. This is completely unacceptable customer service. I will never be shopping at Toys R Us again and will advise everyone I know to do the same.

I was employeed by toyrus for seasonal help I was in charge of the American Doll area I got sick one night thought I had food poison took 2 days off went back to work not knowing all along I had international bleeding so I worked until I woke the morning of nov 2 bleeding went to er devesatsting news I would be having surgery on Dec 13 a full historectomie also possible cancer and

fibroid tumors beighing put out of work Til dec 13 until the surgery was done I receive a call from mr Johnathan from the Florence store saying i could come get my check I went to pick up my check the manager Chris was called over the walkie while I was standing at customer service upset crying about the mental and emotional parts of what's yet to come he laughs out loud in front of numerous customers when he…

99. 99. 99. How wrong we were! At customer service the young clerk informed us that they, "DO NOT PRICE MATCH". This was a item we bought from Toys R US not Walmart. This was their sales ad not something we found in any other competitors ad!

When we tried to press the issue with the young lady it was very apparent she was unable to tell us why? I called the 1-800-869-7787 number and talked to a very nice lady who after hearing my complaint said that " WE DO NOT PRICE MATCH".

She had the same amount of training the clerk had at the store only with more conviction to Toys R Us Policy. I will make my Granddaughter happy but will not do business with Toys R Us ever again, BUYER BEWARE they think they can get away with this type of business practice but when enough consumers get fed up there…

I was checking out at the Colerain, OH location on Saturday November 26th around noon. A younger female was ringing me out and made the remark " Oh, your child must be really spoiled, hopefully this is their first christmas" then proceeded to roll her eyes several times while scanning the toys. I was completely embarrassed.

It's sad you have employees who are supposed to be representing your business and instead she made me feel bad for shopping there. Highly dissatisfied.

I was at the Fairlawn Ohio store today. I was talking to a young lady named Shyanne. This woman who works there named Sierra came into the conversation. She was very rude to this young lady. If this is how your employees treat each other new hires I will not be shopping at your stores again.

It was totally uncalled for. This woman should not be over seeing new employees at all. I personally wouldn't hire her for nothing.

99. We received a confirmation email for our order and they gave us an order number.. The next morning we received an email from Toys R Us saying that they had cancelled our order because the item was not available. 99.

I called Toys R Us but they said that we would have to pay the higher price to get the trampoline. I told them that I am going to complain to the Better Business Bureau and announce this on Facebook.

It's not fair that they let us order the item at that price and then cancelled it the next morning. Their website should have stated at the time that we ordered that the item was no longer available at that price.

The customer service representative made notes of my complaints and gave me a reference number. The end result was the same - she said that we would have to pay…

I was provides reference number 161019-001439 about a car seat that was ordered for me at a toy's r us store. Well they sent my carseat to the wrong address I spent close to $300 I spoke with customer service and they gave me a partial refund and told me I would get the gift card balance back and a discount. I call up there today to make a purchase and they tell me my claim is denied so they just ripped me off about $50.

Ordered online for baby registry I ordered express shipping $20 and I received an email that my order had been received I seen on the order that everything I ordered was in stock and was going to be shipped overnight I never received a follow up email saying my items have shipped it has now been three full business days and my order is still processing express shipping is one day processing One day ship this is ridiculous called in to see what was going on and

was told that I could not receive a refund for express shipping that when I got tracking order I could call again and request refund The represented stated that it was at the warehouse that warehouse could take between 5 to 7 days before they ship ridiculous

My complaint is with the manager, Brittany Barryhill, of store #8745 in Sanford. 98. 98. The cashier called an associate to check the price. 98. This shelf was eye level and had the three items one behind the other. She pointed to a spot on the bottom shelf that had the same Lego.

She told me the cashier was calling the manager. I went back to the checkout and the cashier was talking to the manager via her headset. 98. I did not feel this was right. I picked up the item because of the price.

I asked her to have the manager come to the front of the store, which I feel the manager should have done right a way. The manager, Brittany Barryhill, came to the checkout and I asked her to come to shelf display with me so I could show her where I had gotten the item. 98 price.

I told her that I…

Kristy morrison is well out of place, i ask you to look into what she is doing to our employees. It's criminal. My experience is great. The things this woman is doing is criminal. Look in to it i beg you.

I received an email from toys r us regarding the pokemon event on 10/30/16 from 2pm to 4pm. I took 3 kids and arrived at the Elk Grove Ca location. I arrived one hour early so my kids can part of the first 50 kids to receive a free pokemon figure.

I asked at the front desk about the event and they told me they had started early because they messed up on the hours of event. They had already ran out of the pokemon figures. This made me very upset.

Toys r us didn't even apologize for their mistake or even offer a discount on pokemon items. I'm one very unhappy customer.

I placed an order. On October 27, 2016. My order was one hundred dollars. And some change. I paid for express shipping. Didn't get my package today. Toys r us should not tell you. You're get your pkgs in 2 days.

And don't meet the standards. Im pissed off. 99.

we are closing in 10 minutes, we harried up to find some things but we couldn't get all we could have bought because of the guys rushing as to leave, once we paid for only a couple of things I decide to look my watch and still was 5 minutes before 9pm an about 5 guys were line up tourch the door, I said to all of them in a monckingly way, it's still 5 minutes to nine, you should be still working instead of being next to the door ready to leave I think this guys needs to be train in a different way

My wife and daughter visited Toy R Us at Bankstown and wanting to by a bicycle. My daughter selected a bicycle and asked the staff. He told me out of stock, and I told him we are happy to get the floor stock on displayed. He told me it will cost us additional $20 stating to recoup the cost to have someone to setup. I asked where does this indicated that it will cost more. the response was that how it is. Throughout the conversation, he keep picking up calls and getting us waiting from one call after another.

We then ask another staff as at that time, didn't realized he is a store Manager. The staff told me there should not be additional cost. So I asked for the Store Manager and the same person turned up. The attitude was poor; picking up calls while dealing with the customers and told us…

I was shopping at the Toys r Us store in Porter Ranch Ca. The date was September 5, 2016 at 7 pm. I entered the store and was shocked to see the conditions of the entryway. There was an array of debris all over the floor of the entrance. The carts were not stacked up but left all over the area also in disarray. I know customers do not place carts back many times and I am sure the debris was left by the previous Customers but my point is why wasn't the area cleaned up? It looked terrible.

Throughout the store I saw more disarray things not picked up but left in messes all over the many store aisles. There seemed to be an air of disorganization and a lackadaisical attitude from the cashiers. Usually this store is not like this. As I was checking out the clerk didn't even ask if I wanted to…