Toys R Us

On the wed before halloween my sister and i went to several stores in okc looking for my 3 year old son a transformers bumblebee costume for my son as well as a costume for my younger son and my sisters son. We purchased some clothes and 4 costumes.

My son was so happy when i told him we finally found his costume after a full day of searching. I left the store with one large bag assuming everything was in it after all, i had left my drink on the counter and my cashier ran it out to me.

I live almost an hour and half away from this store and after arriving home realized i had no costumes! I immediately called the store and they reassured me they would leave it at front desk for me. 3 days later itook the hour and half trip AGAIN to get the costume he had been wanting and they told me they…

The group interview was awful! We had to do a partner activity where we had to tell each other why we "deserve" to work for Toys 'R Us and tell it to the Human Resources (HR) Manager. Then, we got called in one by one for individual interviews, where we were asked the same question. The individual interviews were with the individual, the HR Manager, and some other manager, who looked like Guy Smiley from Sesame Street with giant, white pieces of Chicklets gum for teeth! If you're too dumb to figure out why people want to work for your company, you shouldn't be working!

The orientation was even worse. We watched an hour and a half of videos, filled out paperwork, and got a "grand" tour of the store. The best part of the whole orientation was the video on Code Adam (finding a missing kid in…

Recently I returned items to toysrus with receipts and unopened . The amount of the returns were fairly large because the items included a wii u system and games. The items were accepted without any comments. I also purchased other items that my grandchildren wanted for Christmas. I returned to the store and tried to exchange a wii skylanders starter pack for a wii u starter pack. The store did not have this item.

I went home and ordered it from toys r us on line. I took the original wii starter pack that had never been opened and include the original receipt. I was told that I had been blocked from returns. I am stuck with a toy that is of no good to me. I have called customer service and told to call back later because the service representative didn't know what to do. I have sent 3…

I shopped for X-mas at a Toys R Us store and bought nearly $200 worth of stuff. I wrote a check. It cleared 4 days later and then 5 days after that they credited the money back to my account. Wanting to do the right thing I contacted them and now it has been a week and a half of Hell trying to get them to take their money back. Again, I just wanted to do the right thing and now they want me to spend my own time, gas and money to fax them a copy of my receipt just to fix a mistake that is not even my fault!

I have been extremely disappointed with every person that I have spoken with on the phone at their company. I even had people refuse to give me contact information for their "parent" company. The only person that impressed me was the manager at the store I shopped at. I went back to…

Toys-R-us NOT wouldn't validate cards given as a gift because I did not have a gift receipt. 00 cards. When these cards were bought they were scanned and there should be a record of that charge or purchase that can be trackable only by Toysrus.

how can I do that ... I can't that's why I reached out to Corporate offices. NO HELP, hey get paid to read a script to you! Had wait over a month for a cell back after making TWO phone-calls.

00 lining pockets of a wealthy corporation. , Cancelling my Toysrus card and boycotting them. Gift cards only from Target from here on now! Never shopping at toysrus again!

I put the Loving Family Deluxe Edition Grand Dollhouse on Layaway back in September. I made every payment on time and today went in to make my final payment and pick up the dollhouse. I stood in line for an hour just to make my final payment.

The service is very slow and the employees are more interested in their cell phones and joking around with other employees than taking care of the customers. After I make my payment, I waited again for another 30 minutes for them to bring out my layaway items.

They bring out the accessories but didn't bring the dollhouse. The manager came out and told me they can't find it. They said they did everything they could to try to find the dollhouse but there is nothing else they could do.

It is completely unacceptable this happened. I put that specific…

On 12/06/2012 I ordered an item for a baby shower on-line, thinking that in-store pick-up would be great and a time saver. I couldnt have been more wrong. On 12/08/2012 I waited on a Guest services line for over 2 hours with tons of angry and disgruntled customers.

When I finally reached the front of the line, an announcement was made that the systems were down and no money could be refunded to any cards. Only cash transactions. After all of that time a bunch of people complained and/or left.

I waited 20 more minutes while someone when to search for my item which, although it was paid for, was nowhere to be found in the store. There weren't even any items similiar to it so I had to settle for a gift that I didn't even want but I was not refunded the difference for these items.

My sister…

On the 1/2/2013 I purchased a silver cross micro pushchair from toys r us purley branch. Almost after a few days of using this pushchair I noticed the left hand wheel wasn't touching the floor when pushing my 13 month old daughter, but to be honest this wasn't really a cause for concern.

On the 27/3/2013 my daughter was in her pushchair when I noticed she was rocking it from side to side, now this was a concern so yesterday the 30/3/2013 I returned back to Toys R Us store explaining the situation, a member of the baby department explained she would take it out the back and put some WD40 on the wheel to see if this would make a difference.. when she returned she explained that one of the bars on the side of pushchair was not straight..

I was horrified as my first thoughts was what if it…

I am writing this letter to vent on the anger I am feeling with your Toy R Us store located at 10780 N. Mall Dr in Baton Rouge, LA. I have been a Toys R Us customer for years, but I will never again step foot in another Toys R Us or Babies R Us store. On Saturday 12/8/12, I went to the aforementioned Toys R Us location to pick up my Christmas layaway. I arrived at the store at 4:45pm and did not leave the store until 8:00pm. I stood in the payment line for 10 minutes, which was not a problem. The problem arose when I went to the back to pick up my merchandise.

I stood in line for about an hour before I made it to the front. Everyone in front of me was complaining but I didn't pay them too much attention. I gave the young man my receipt to pick up my items and he was gone for at least 30…

i was expecting a delivery on the 19th november 2012 , i cancelled all my plans to wait in for this delivery as i was also waiting for a delivery from argos , i was trackin the order online which told me the items had been out for delivery , 6oclock came and still no order i go online to track it again to find it sayin courier to reattemp , i phone them for them to tell me he has been , obvoisly not wen i had waited in all day nowin i was due an argos delivery , now i have to cancel my plans for tomorrow to wait in again for a delivery which hasnt turned up , and

IF the delivery did come and i wasnt in i would of had a card through the letter box which i didnt so i no no1 has knocked my door they have obvously gone to the wrong address and i think this is absoloutly ridiculous !!!!!!

i…

79 & was expecting 3 free items that were advertised. I received no free items as they were all out, no substitutions and this was only a 2 day sale. They also did not have the Star Wars vehicle that was on special as that was also out of stock.

I was overcharged on a Skylander toy which was suppose to be 50% off on the 2nd one purchased . I had to drive back to the store which is about 125 miles one way to get this corrected. 99 difference as a credit back on my credit card.

You are a TOY STORE with a 2 day sale - I suspect you never had the free items - you definitely did not have an adequate supply. I do not care if I ever got to another Toys R Us.

I can always order on line from a different store.

Order number 8597934258-0. I paid with 2 gift cards that were $20 each and the rest on PayPal. I received a confirmation email stating my order went through. Several hours later I received an email stating my order was cancelled.

The email gave a 1-800 number to call. 3 times with one call being on hold for over 60 minutes were I was then asked to leave a message. I did! It is now 24 hrs later and I hadn't received a phone call back.

I also tried calling the Modesto store numerous times and no one ever answers. My gift cards balance is at ZERO!!! All I want is my $40 back. I cant believe the frustration this company has caused me. They have lost me as a customer. Oh and btw...

I live an hour from the nearset Toys R Us so just going to the store isn't an option.

Greetings, My Mother in Law and I (and about 50 others) just waited from 6pm until 8 pm at the Henrico Toys R us and they were not open! I called customer service ahead of time and the told me the store would be open and would have the promotion items!

I would not be so upset if when I called they had told me the correct information that this store would not be open. Now we are currently waiting on line at the Short Pump store in Richmond, and have missed the promotional giveaway as well as many deals!

I am in the military and also had to take a day of leave to be out here to do this for my children, please make this right!

Also, this is my 4th time submitting my complaint and have yet to hear anything!

2012 my last time Black Friday shopping there. Employees are so rude and disrespectful. You ask where somethong is they say Dont Know with and attitude. It was a mess and unorganized. Like how employees not gone know what is on the different aisle.

Maybe a list would have helped their stupidity. Next time people gone snap back. They waited patiently in line didnt push while others were trying to find items by themselves!!!

I went to purchase a Thomas the train table at the Niles oh store. They didnot have it in stock. This was first day of ad. They offered to order it Online saying we'll wave the shipping & ship to your home. Ok fine.

But was not able to use my coupon because now it's an online purchase. So because the stores don't have things in stock I cant use a coupon. If you had it there I could of used it. And as for the free shipping I come home go on line & well everyone can get free shipping.

I dropped $300 in that store that day & couldn't use my coupon. Thinking I'll shop elsewhere next time. Oh ya couldn't use coupon on the other stuff I bought because they were learning toys ! Why give coupons if you can't use them.

I was waiting in line for awhile before the Toys R Us opened, line wasnt too long so I knew I was one of the first 200 customers.

Finally, my family and I got to the front of the line and they had just run out of the little goodie bags they were giving away.

However, you look over and people were walking with two of those bags in their hands. Myself and the three customers in front of me had told them that we felt it was unfair as we had been standing in line early waiting for this gift.

" I was mad, but brushed it off because their was nothing they could do anymore.

However, some of the thing the employees said to me didn't sit well with me. There was a Disney chair (Minnie Mouse) that had the incorrect price on it, so I was trying to get an employee to help me figure out the correct…

I placed an order online today for pickup at your Elizabeth NJ store and it was cancelled. This is not the first time that this has happen to me. I placed another order last Christmas and the same thing happen.

I don't understand what the point is in having the convience of placing an order online for store pickup when it is never fulfilled. I called the store after the order was cancelled and they did have the items in stock.

I made to purchases at the same time. 1 for 198.68 and one for 142.95. When I looked at my account there is a 2 extra charges of 177.64 & 126.14. So I called your customer service number which I was told that this was a hold for 3 to 5 days. Which I am still trying to understand I order from online web sites all the time NEVER have I had this happen. So I was told I would be credit back this amount after 3 to 5 days. So now I have total charges of 376.35 & 269.09 which 645.44 which should of only been 341.63. Not happy about that you never stated that these charges would occur and now it will take up to 3 to 5 days to release these charges.

Then later this evening I look at my bank account and these charges of 177.67 & 126.14 have been added to bank account again. So now for a…

Placed an order online for my grandson. He had done his "Santa" shopping from your website. It was my 3rd order of different purchases for him. I was sent back an email that was confusing. Neither my daughter nor I could actually make out whether the whole order had been stopped, or just the telescope. (The telescope was actuallty the only item listed in the email.)

So, I immediately called the number you graciously supplied. So with order number (8615722398) in hand, I made that phone call. Phone lines very busy (I expected that), I listened patiently for one of the "choices" to pertain to my particular problem . OK, number two, "Problem with an Order You Have Placed". This should work. No help there, because my order had been cancelled, so my order number was not on file.

Hmmmm...still…

Hi after i made a complaint about the toys r us click n collect selling me a toy that they did not even stock in store (leappad 1)as i was on my way to collect it they rang me and told me they dont stock this toy anymore told me i had to buy the new model which was twice the price.

I then made my complaint to toys r us and had a call from the complaints department of which they said they were sorry about what happened and would compensate me for this by giving me vouchers, this was now a month ago and still no vouchers. Hope to here from someone soon or i may have to take this to the consumers rights department as i still have confirmation emails and the click and collect number for the item they gave me for the item they did not have i believe this was false advertising. Thank you for…

Your employee canceled my online order and placed another order. When I checked my bank account you charged me several times for one order. The notes page attached to my refrence number has taken mostly all of the employees that I have spoken to (28) at least 15-18 minutes to read.

THE PROBLEM IS STILL NOT FIXED!!! 00 to be credited back to my account! Every time I call back the new supervisor that I talk to ( I have all their names and emplyee numbers) tells me something new on why it has not processed and that they are personally going to handle it. YEAH RIGHT!!!

DO NOT ORDER FROM TOYS R US!!! GO to WALMART they will price match everything!!!!

On Sunday, October 28, 2012, at approximately 4:00 pm, My wife two daughters and I walked into the Toys R Us Store located in Riverside California to register my wife into the stores data base system because she is going to have a babby. When we walked into the back to register and after contacting several of the store employees. none of the employees knew how to work the scaner machine so my wife could walk around the store and scan the stores items.

We waited for about 15 minutes for the employees to figure out what to do. Then we told them we were going some where else. While we were walking away from the registration area. All of the employees a balck female, a hispanic female and a hispanic male all started to giggle and laugh at us while we walked away. When we got to the front of…

I have gotten misinformation from sales associates and managers from Toys r Us twice within the past 3 weeks, especially on Black Friday this week. The first time a sales associate told me that a Nintendo 3DS game would fit into a regular DS game. The store allowed me to return the item because of the misinformation. The second time was I was purchasing a Highlanders Giant for my son. I came to know that the ones I got were for the Wii U so i returned them unopened and a with a receipt.

The sales person and a manager both said that they would work on both the Wii and Wii U. I asked if they were sure if they were compatible and they both said yes. My son then opened them and tried them on the Wii portal and like I thought did not work. I was not happy that now I am out the money I used to…

For a company that has been around selling toys as long as Toys R Us has, they should have their shit together by now. Only due to the fact that they will not allow me to cancel my order, this will be the last time I ever spend my money and buy anything from this company ever again.

I can go to Target or somewhere else and get less headache. The absolute most ridiculous waste of my entire day that I've ever spent. I hope they go out of business, due to lack of knowing how to run a business. Good riddance.

I bought my 8 year old daughter a keyboard for Christmas on Black Friday on line. The keyboard was delivered today, left on my purch standing up with the Key Board on the outside of the box. My daughter saw the box and our Christmas is ruined.

I am so very dissappointed. How does a toy compnay like Toys R Us not know better than to send toys before Christmas not wrapped in brown paper or packaged in a brown box with no pictures. I will never buy from Toys R Us again

lI purchased merchandise that isn't even 4 months old and it will not power on. It's obvious that the merchandise is defective. I am very disturbed that this is how Toys R Us conducts business. Store management and customer service insists that nothing can be done.

I want to speak with the head person in charge ie: president of the company. I will be contacting the Better Business Bureau and will never shop at Toys R Us again. Any company that does not back the merchandise that they sell should not be in business and definitely will not receive my business!

Ref #121214-004326 I have tried 2 place an order twice with this company. Once on line and the other over the phone and both times the money was taken out from my chase account but toyrus had no record that that my order was placed.

I called up this location TOYS R US/BABIES R US - REGO PARK [6753] REGO PARK[6753] 61-35 JUNCTION BOULEVARD,NY 11374 and after waiting 44 minutes the manager did not make an effort to help me. I even call the location that is close to me and no one is answering.

I do understand that this is the holiday Seson and its busy but the lack of help is just crazy, makes me not even want to shop with this company anymore!

I am going to complain about an employee named Sergio who works at the toys r us in Indio, CA. First of all, I don't have his last name,he wouldn't give it to me but he is the only Sergio there. If I remember correctly, according to previous employees, you can not date within the store, he has broken up my daughters marriage by being a stalker and a creeper, that store is always and I mean always having drinking parties, the last arty they had cost an employee her life cause she crashed rift after.

I have complained to everyone but its just a big group of party animals and I can list them all. Sergio is morning supervisor and is having an affair with my daughter to get more hours, my grandbaby is abandoned because of this, she rarely sees her mother. I am going to go complain with the…

I called Toys R Us Schaumburg to see if they had in inventory that they website said they had in stock. I spoke with 5 different people over a 25 minute span to find out that the first store did not have it.

The second store I called, Vernon Hills, also said it had it in stock. I spent 10 minutes on the phone before being disconnected. I called back and waited another 20 minutes before being disconnected again. That's 35 minutes on hold without ever stating what I was calling about.

I don't feel this is an acceptable standard and called another store instead. Within 10 minutes they confirmed they had the product and I went there instead. I am very displeased with this inefficiency.

My husband and I are furious with your company. We each pre-ordered Black Ops 2 Hardened Edition and today I get an email stating that due to "technical difficulties" our orders were cancelled. I have spoken to several customer service people to find out how and why this happened. You should have know you were only getting so many and therefore only taken that amount of pre-orders. Instead, you allowed people to continue to pre-order the item knowing you would not be able to fulfill them.

This is completely unacceptable. Due to ypour complete incopentence regarding pre-orders, I now cannot purchase this item anywhere. If I would have known this was going to be the issue, I would have pre-ordered from another store and would have been guaranteed to have it already. This problem with…

I am writing to file a formal complaint against your store. There are three instances where I received poor customer service from Babies R Us. I will start with the most recent which was your cyber Monday sale of this year, 2012. I placed an order for a car seat from your website on Monday night, November 26th 2012. I received an email that night at 9:39pm EST stating the following:

Please wait until you’ve received your Ready for Pickup email before going to the store. The Ready for Pickup email typically arrives within 2 hours. Orders placed near or outside store hours may require additional processing time.

I did not receive an email 2 hours later. In fact it is now Thursday the 29th at 11am and I have still not received any kind of correspondence from your store stating any kind of…

I went to the Toys R Us in Berwyn. IL to make a purchase and the item was “sold out” according to the employees in the electronics department. Confirmed I can order the item at customer service and have it shipped to the store or to my house.

Im ok with that as I have enough time to get it before Christmas. I go to customer service and the girl that is supposed to help me looks irritated by my request. She was at least nice enough to look and advised they did have the item I wanted in the back and she can have someone bring it to me.

Of course I was happy and disregarded her lack or goos customer service. 20 minutes go by and nothing, so I ask. She advises me someone else was getting it and leaves the customer service area. 40 minutes later I ask the other girl about my toy.

She…

Our family has been a customer of both stores since 2009 and on the 10th of this month we had such a horrible experience with the store on 410 and San Pedro. It began with trouble finding a dollhouse for over an hour that they said they had and could not find.

Then during checkout the cashier charged us for an item that we did not have and didn't apply the $10 gift card for ever $75 worth. 48 and when we asked the manager Heather she gave us an attitude and said there was nothing she could do about since it wasn't caught before she finished up the transaction.

I explained it wasn't the only mistake made and after the three hour experience it should be fixed since i had the receipt in hand. Heather again was beyond rude and said he couold do nothing about it.

I showed up at one of the Toys R Us stores in Waterbury, ct at 10:30pm to wait for the midnight sale to find out that all midnight sales started at 8pm. The flyer said the sales started at midnight so I am very upset to find out that people were able to shop the midnight sales at 8pm.

There were several items I wanted to get my children that I couldn't get because they sold out by te time I got there at 10:30. This is extremely unfair and false advertisement.

I have received 2 more emails for acknowledgement and confirmation of another order she placed. ToysRUS has offered to give me a $10 gift card for inconvenience,I am still receiving emails for her orders I no longer feel $10 is worth my incovenience and now I am worried that my personal information might now be accessible to this other woman, especially my credit card info?

I called Toys R'Us to see if they had a card game named Tripoley. I did call on Christmas Eve and knew the store might be busy. I didn't want to drive from my home all the way to the store for nothing so again I called to see if they had the game. The first time a woman answered, I asked if they have the game Tripoley, she asked what kind of game was that, I said it was a card game. She asked if I could hold and I said yes, I was place on hold for 12 minutes and 13 seconds before someone hung up on me. I called back an another woman answered the phone, I explained how I was on hold already, and also said I see the have the game on the website but wanted to make sure they have it in store. She asked me for the product number. 

I told her I didn't have it because I wasn't on the site…

My mother purchased a Nintendo 3DS game system from Toys R Us at the end of December for my daughter for Christmas. My mother leaves for Florida until March, so she purchases XMAs gifts early. My daughter opened up the system on Christmas morning and it did not recognize cartrige games. I went back to the Toys R us where it was purchased and was told I needed to either get a hard copy of the reciept or my mothers Rewards number so they can look it up electronically. This was the first week in January.

The associate never brought up an issue with returns past 45 days or anything like that. I was told they would honor the return once a receipt of purchase was obtained. Went back a few days later with the rewards number. I was then told, they needed a hard copy of the receipt and could not…

99. 21. 99 and when we went back to the store to complain, not even the manager could understand what was happening. 99! 84. not even the store manager. they don't even get the basics. No wonder company isn't doing well.

Item missing from bag when I got Home. Tried calling was on the phone 1 hour and 13 min before they picked up the call. I was standing at customer service by then And I was Not Happy. I also asked the cashier when purchasing an outfit if she got the security Tag removed she said I got it.

When I got home it was still on the outfit. When I pick up the Item it had a note on it that said I forgot the item and it was payed for. I did not forget the Item it was never put in the bag.

If your not going to answer your phones at Toy R us please dont tell me for over an hour my call is important to you. I am tired of excuses just do your jobs Better.

Everytime I have been to the new Toys R Us store in Vallejo California there has only been one, rarely two, checkers. In all instances there have been long lines. Really rediculous. My husband and I were looking forward to having the store so close to us.

We have three grandchildren and were going to do our Christmas shopping there. Maybe not. Sincerely Sarylsue DiFabio

I want to let your department know that how disappointed I am with Toysrus, a company that I always valued so highly due to providing goods to children. One and half month ago my 6 year old son whose name is Aiden and I were at Toysrus and he was riding one of the scooters there and when he turned to the book section he fall down and the scooter handler cut the area above his upper lips and it started bleeding so badly that I had to take him to the hospital right away and while I was taking him out of the store with blood all over his face and his crying due to the pain, not even one customer service rep came to ask if we need help.

My son had to get 3 stiches and the next day I came to Toysrus again to buy the Ninjago lego for him so he could feel better and wrote down my concern on a…

I went into the store excited to learn more about the nintendo 3ds no one was there so I asked the gentleman to help me (after I had been ignored by atleast 5 fellow employees) I showed him the flyer which said it was 169.99 w a free start up kit, I said is the kit a game, because I know nothing about these, he said well you have a choice you can get this or one of the other games, I said ok and went to the front to pay he then (there was a line of 5 people) went and helped all the other people leaving me standing there. 

I go to pay and he say's oh the movie isn't free it comes with the start up kit which were out of. Why would he offer me the movie if it didn't come with it, also why was I ignored so long. I said forget it Im not buying it here. I then went through the store and…

Went to take back a pushchair purchased as a spare one that was not cheap, £120 one. It went off to the right and brake would slightly come down when pushing my daughter along, didn't notice for a while as it was only used as spare didn't use it straight away as have a quinny buzz.

The woman who greeted us at counter said she noticed it went off to the right and went to get someone from the baby department. Who was rude right away and when mentioned this to other lady she said sorry she has been fitting car seats all day, that's her job.

They could not see a fault with it even tho the first lady said she felt it when asked for manager she denied even saying this, which was very frustrating. We pushed the pushchair in front of us and yes could clearly see it went straight off right, just…

Just spent over an hour shopping at Toys R Us online on Black Friday and adding things to my cart only to go to checkout and find my cart empty. Tried to add more and it just kept clearing. Couldn't even buy 1 darn thing.

Tried to call customer service only to get a recording indicating you are experiencing technical difficulties. I'll say! Very dissapointed with Toys R US Black Friday! They should at least allow you to purchase online rather than stand in line for hours at the store like cattle.

In my opinion, Black Friday should be banned because of what it does to people!

On several occasions now I've noticed in the Toys R Us store, located in Waterford Ct, treat ther employees very poorly. Paticularly the manages to the lower level employees. At least 4 times withing the last two weeks, one of their employees, who is one of my best friends has been denied a break while working and 8 to 9 hour shift because the store is in sufficiently employed.

A lak of employees is still no excuse to break the law with no remorse. On top of this the managers are constantly in a bad mood everytime I'm there, and when called on for assistance by other employees for help with something, especially register related, they give them and attitude and yell at them for not knowing how to do it.

Some instances bein that the employee cannot because he or she is not a manager, and…

Toysrus in Shirley I walked into shop a female member of staff at the customer service desk said can i take your shopping bags i said why. She said that it is policy that we have your shopping bags. I then said i have bought a ipod from Currys worth £200 so if i hand over my bag are you responsable for my bag she said no. I then said i know and understand why you would like to hold my bags until i finished shopping in your store but due to the value of my ipod i feel worried about me leaving my bag with you knowing that you are not responsable for my bag. the member of staff said well its our policy, and if you take your bag into the shop you will be asked to be search on the spot by a security guard i said fine i have a receipt for my things in my bag.

I felt like i done something wrong…

My daugher was home visiting so we decided to go shopping for Christmas presents for my grandchildren. The shopping experience was ok but checkout was frustrating. We were on linited time. Two registers were open. I am a very patient person but when we got in line the person in front of us had many coupons (which is great) but when she presented them to the cashier (afer she took off a gift card) she realized it couldn't be done.

She had to call the manager,who was busy. He cancelled the transaction. She had to start over (she had lots of idems ). I went to the retun cashier and waited (he had to help again with another register) and finally Iwent to yet another register.

As I am in line, the register froze up (a manager had to be called) , they r booted the register, reentered the items…

my family has had a toys r us account and rewards for almost two years now. No one at customer service can tell me how to access my rewards or where my rewards have been for the past two years. My password will not be accepted to the rewards site despite resetting it. I can order all the items I want to but never get rewards or access to rewards.

The customer service reps put you on hold alot for no reason and make you verify information to waste time. The woman was ignorant and routinely was silent on the phone for no reason. I don't believe that a 40 minute hold time followed up by horrible service personell with no anwsers or willingness to find them should work there. It is almost a waste of time to try. I hope this site proves helpful.

My 12yr old son went into a toy r us to spend some of his gift money and he purchased a toy from robot chicken on the box it was a robot leaning on a washing machine he also bought a chicken and a gummy bear from this show , after he got them home he told me that the robot was a bad toy and upon inspecting said toy it had a hip action and

you placed it on the base and the robots arms clipped onto a washing machine and it would move it's hip as if it was having sex with the washing machine. after seeing this I searched what robot chicken was and found that it is on adult swim and is a filthy show, I really thought that toys r us would have not put toys of this nature onto the selves and

that i would have to be concerned about having to safegaurd my child from adult subject matter at what I…

I placed an online order for store pickup. It was cancelled and I was never notifiedl. The employee said they were too busy and said I needed to reorder. I went to reorder but the funds from the first order are not back on my card. The CC company said to call Toy R Us and find out the status of my refund. After waiting on hold for over an hr. I was connected with a rude agent who kept putting me on hold. SHe then asked to transfer me and said she would stay on the line with me and it wouldn't be long. She hung up on me. I can't find the # for employee complaints but I will. I really hop they recorded that conversation and compensate me in some way.

***ANGRY CUSTOMER