Toys R Us

Today 14/4/2019 reach Bukit Indah Johor Toysrus, purchase Lego City Fire Station RM 289 but no free gift instead the promotion still on. Regret to say your advertising very bad. Suppose to highlight ‘ free gift untill stock while last’ without any highlighted you make deceived customer

I called the Baby's R Us located in Clive Iowa. A woman named "Sherri" answered the phone. I had asked her if that store was one of the ones going out of business. She said yes. I asked if they still had cribs.

She said yes, they had two left. I asked her the price, in which she responded I had to go in and look for myself. I asked if she could look for me seems I live in Colfax and didn't want to have to travel all the way to Clive with my two-year-old without knowing whether or not it was worth it for me, and it had just snowed.

Again the woman stated you will just have to come in yourself and then hung the phone up on me. Having worked in customer service myself this was very rude and appalling to me.

99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price. 99 .

I also know about the super refund and would like the super refund. Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation . I want my refund Thank You Melissa

My name is danaris and I worked with Toys R Us in the City of Mesquite for a little while doing seasonal work only worked about a week and a half maybe 2 weeks and quit decided it wasn't for me and I never received a call or anything about my check and still haven't received my check since I believe it was November and that's a big problem and

if this doesn't get resolved then I might have to get attorney or something to resolve for me because it's very unprofessional like to not contact anyone when they have been trying to contact you about their check they worked for

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price.

That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock.

Meanwhile I pulled the sales slip off of the bike (that was in stock). 00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away.

I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike.…

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party. The confirmation email received stated the gift would arrive either on 12/7 or 12/8. It was needed to be there for his party on 12/8.

On 12/9, the package still not delivered. When I tracked the order it stated estimated delivery was 12/12. I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back.

I then called customer service and after waiting another 20 minutes I used to option for an support person to call back. This was a complete waste of time. The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx.

I requested they contact FedEx but, was…

I spent over an hour shopping with the intent to put my purchase on layway as it is advertised all over the store. When I went to the front to put it on layaway I was told that it's been put on hold because they've been busy there putting it on hold, I then talk to the manager named Eddie at the Clovis California store was very rude to me and said they were discounting it until Tuesday.

Store in Hhds. Never have good experience with this store. Being in management for 43 years for retail I would clean house in that store. ITS ALL ABOUT CUSTOMER SERVICE. I was looking for Doc McStuffins Nursery and I called asked if they have any.

It is a 40 mile trip me, they said they had a few on floor. Asked if they would hold one til I get there. I understand after 2 hours put back on shelf I was told manager said NO.

last year I ran down and the item was gone. I know the stores thought that maybe I will buy another item. The items are not on-line. Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

I went to the melbourne store in florida where i live tonight and waited in line for 45 minutes before the doors open for black Friday that was not bad but when i got in the store i was upset because TOYRUS lied about all legos were going to be 40% off.

And only 20 legos were 40% off . Now thats false advertisement when you tell somebody all Legos are 40% off that means all. Now there are more than 300 different sets . i want you to tell me why you guys lied about your legos.

That's funny to me! 100 words or less on why I am not happy!! Check your records! This is the third time I uses you this year!! I ordered three items on line.. The on line system WOULD NOT LET ME SEND TO MY TO MY HOME..

I though ok all three items will go the same time! NO. The cheapest item went first......... I sent an email saying how upset I was.. JOKE!!! THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME. WHAT THE HELL??

WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

My wife and daughter visited Toy R Us at Bankstown and wanting to by a bicycle. My daughter selected a bicycle and asked the staff. He told me out of stock, and I told him we are happy to get the floor stock on displayed. He told me it will cost us additional $20 stating to recoup the cost to have someone to setup. I asked where does this indicated that it will cost more. the response was that how it is. Throughout the conversation, he keep picking up calls and getting us waiting from one call after another.

We then ask another staff as at that time, didn't realized he is a store Manager. The staff told me there should not be additional cost. So I asked for the Store Manager and the same person turned up. The attitude was poor; picking up calls while dealing with the customers and told us…

I was shopping at the Toys r Us store in Porter Ranch Ca. The date was September 5, 2016 at 7 pm. I entered the store and was shocked to see the conditions of the entryway. There was an array of debris all over the floor of the entrance. The carts were not stacked up but left all over the area also in disarray. I know customers do not place carts back many times and I am sure the debris was left by the previous Customers but my point is why wasn't the area cleaned up? It looked terrible.

Throughout the store I saw more disarray things not picked up but left in messes all over the many store aisles. There seemed to be an air of disorganization and a lackadaisical attitude from the cashiers. Usually this store is not like this. As I was checking out the clerk didn't even ask if I wanted to…

Disgusting experiences. Have signed up for rewards program on three occasions and I cannot be found in the system. Each time I registered I was assured that the problem was corrected and I would not have a problem in the future.

Complained to store manager and he could not pursue my latest issue because computers were down. Asked for Corporate phone number to complain about my ongoing issue only to be told by manager that there was no need to do that because complaint would just go back to him.

I left the broken skate board with him and told him to keep it. I had bought a replacement policy on it , but it could not be located because I, again, do not exist in your company.

I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager.He never smiles, greets or even tries to help me find what i'm looking for.

I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers. The employees at this store are always very helpful and take the time to speak to my son but recently they all look very stressed and as if they don't even want to be there. Don't get me wrong they are still very nice but you can tell the difference since he got to the store. I didn't even know his name, because he never wears his name tag, until recently because I over heard someone call him on the walkie talkie for help because a customer wanted to speak to him.

He,…

On June 20th I placed an order online, order number 3635137148. We have received 2 items but not the toddler bed that I had ordered for my granddaughter. After more than 4 calls dealing with this matter, I had called again only to find out that a shipping label had been created for the bed but it had never been shipped. It was originally scheduled to be delivered by July 1st. The customer service rep this time was very helpful and spoke English. She put in a reorder number 443583176, with an express shipping. Once again no email stating that the bed has been shipped.

After too many calls that should of resolved this issue, I am beyond frustrated and would like this matter resolved and if you can fill this order within 48 hours I would my money fully refunded for the price of the bed and…

As a woman of color I find this doll and the company extremely racist. I'm requesting this doll be pull from your shelves. I will also appreciate you taking responsibility of this disrespect to people of color, and contact the company and advice them of the gross disrespect that we feel concerning their dolls.

I ordered a playset off of ToysRUs.com to have shipped to my home. The playset cost $1799.99 plus tax and I also had to pay $299.99 for shipping. I placed the order on 4/23/16. On 4/28/16 it shipped. Since the item was large (approx. 700 lbs) it was to be delivered via a freight company, Estes. The freight company was to contact me to schedule the delivery. On 5/2 I was contacted. I told the freight company that due to the nature of my driveway, I was unable to accommodate a semi-truck and asked if they delivered in a UPS type of truck. They then asked me if I could meet them somewhere to pick up the play set. One, it's 700 lbs and two, I paid 299.99 to have it shipped to MY HOME. Estes said they'd request a smaller truck and scheduled the delivery for 5/4.

On 5/4 they cancelled and…

So frustrated right now. I ordered a dresser from a store location and paid for delivery, after I un-boxed it... It's damaged. I called the Toys R Us 1-800 customer service number and was told since it wasn't online I had to deal with the store but the district manager would call me in 24 hrs. (That was Friday... Still no call).

I've called the store (Columbia MD) directly 50 times in the last hour and every single time they hang up on me. I'm so upset right now and have a baby dresser that is useless.

00 Rewards card to be used by 2/26/16 after spending a FORTUNE at Christmas time for our grandkids. 99. We took it back to the store because my grandson wanted a Lego set. 99. Basically I was given a reward (from your rewards club) and then it was taken away from me.

It should NOT matter what we used that reward on (I was told you could only use the reward once). Your reward program stinks and I'll take my business elsewhere! And I returned the first item for the second on 2/14 still within the reward cards timeframe to use it.

I go in to Toys R Us EVERY sat...now for the past Saturdays in your clearance section..you have 31 " tall star wars and the rock figures for $3.90 each. Sweet deal....so I brought these guys on 2 saturdays. Today I go back to your store and those clearance items were raised to $6.90....from $3.90 the next insulting thing was under the $6.90 ticket was a $12.90 ticket...who are you fooling ....shame on you...

When I asked a man cashier do n you usually raise clearance prices and he said YES it depends on the original price. Wow disgusting....no wow I drove 12 miles each way to get more clearance items and the 3rd item I went back for today was also raised....shame on you...it is mutant mania wrestling. I will let my friends no about your phony clearance prices.

I have my baby registry through your store located in Kanata Ontario, Canada. The process itself is simple, though your kiosks don't print. I've gone on several occasions and it's always out of service, or just not working. This causes concern as my guests who will be attending my shower which is about 30 people will not be able to rely on the items that should be easily accessible. My next area of concern is that at the cash once things are bought some items didn't actually come off the registry even though the registry number was provided which would just results in me having to go back and a trip for nothing. On a regular day this is highly inconvenient and while being pregnant and about to deliver this is highly inappropriate.

I went into the store today, and noticed that the car…

Called the Johnson City, Tn store looking for an item the employee stated she would put me on hold and go look. 20 minutes later when I walked into store still on hold was told they didn't have item and nobody took my call even though the manager on duty, Nick or Nate seen my phone and took me off hold.

This is very poor customer service and and there is no excuse for it. Retraining or new management that was working Jan 16, 2016 at 5:30 PM needs to be considered.

I deposited money into my account (cash) about 11:45 Sat evening. I then went to work and went online to take advantage of the shipping that they guaranteed by Christmas eve because I had expedited the purchase. Anyway, made the purchase printed the receipt, and received the email. I then got an email on Sunday that the order had been suspended because there were no funds on the card. Incorrect! Please see where I deposited cash. We called the bank and the money was pending (maybe 10 calls). We called toys r us (maybe more than 10 times) where they continued to explain to us that the fault was the bank, because there was a hold. .

We knew there was not a hold because we had spoken to the bank several times and they assured us that the money was pulled from Toys r us. Well then we had to…

I recently visited your Warrington store, I spent quite a bit off money on my children's Xmas present, I had a problem with my first card so had to pay a second time, the women reassured me that the first payment has not gone through but the second payment, so as you can imagine I was rather upset when I when I went to another shop to our purchase something else and there was no money in my account because you had took both payments, Which equals to £679.

Also just before I carry on, the first payment which there was a problem with was for £339.79 and the second payment which went through fine was for £340. I know its only a couple off pence but your staff took it upon there selves to add that extra pence on. Anyway I went into my bank and they sorted it out bearing in mind this all…

I ordered a lamp (The Peanut Shell Mila Lamp with Shade), it arrived damaged. According to the Packing List, I could return the lamp to any store with no Hassle. I tried returning it to the store #8804 in Montgomery, AL, they would not take.

She said that she would charge me if I returned it from the store. I waited on the phone for 45 minutes for a Toys R Us customer service representative. Finally hung up. I would like to replace the lamp . .

but I don't feel like I should have to pay for the return when it came to me damaged. All I am trying to do is get a replacement lamp. BUT I can tell you, that I won't buy another thing from you.

This has been a horrible experience. I would like a FREE Return Label for this lamp.

We attempted to purchase a few items today and because of lack of training on the manager and cashier path were not able to do so. We had two coupons from toys r us which we wanted to use but they both insisted that they can't take them.

The manager (Larry) wasn't professional and made up stuff on the coupon and the cashier (Juanita ) was no help. After leaving we took a closer look and had notice what they were saying was wrong. We went back in and met the store manger who looked over the same coupon and agreed it would work and we were able to make our purchase.

Point is if you don't know, don't try to act like you know and make the customer look like they are stupid; just be grown up about it and act professional. I would like to see or hear from someone to make sure this doesn't…

Extremely rude and ignorant manager at the Toys R Us in Coquitlam, British Columbia, Canada. I'm not even going to get into all the details of the problem, but suffice it to say, the manager was arrogant, and didn't care about my complaint at all.

All that was needed was to exchange a Scooby-doo item my wife had purchased that had a broken wheel. All we wanted was the same vehicle-not money returned- and nobody else sold the vehicle as it was a special "Toys R Us exclusive", but because the receipt was misplaced, the manager wouldn't exchange the item. Total ass.

With the prices Toys R Us is charging, you would think they would employ someone who can figure out how to make a customer happy without insulting and degrading them. Ridiculous policy on returns. Will be shopping at Walmart…

99. I rang the bank to report a fraud because I and my partner haven't been to Toys R Us for months, when the women looked into it she said it was from the 11th September 2015, which I did purchase a Lego set the women said what might of happened is that there was something wrong with your system and

that's why it took so long. I am very disgusted that is has happened and I wasn't informed about the situation. I no it's hard to no who purchased goods on their cards but you could send a message through facebook informing people you have had a glitch or try and contact the banks so they can inform people.

I spent an hour on the phone trying to sort it out. Can you find out what happened that day and inform of what happened.

My family has had a most disheartening day with ToysRUs. My daughter and I went to your Fort Wayne store on Sunday when it opened looking for the Tonka 12 volt ride in dump truck that was on sale. The store claimed they had none.

We were told to call on Thursday to see if any came in. I called this morning (Thursday) at 9:30 and was told there was 1. I explained that I was not able to transport it in my car and would need to pick it up when my daughter got home with her Jeep.

I asked if I should come out and pay for it beforehand and was told that was not necessary. It would be held for us until 5:00. I called back after talking to my daughter and told the person on the phone that we could not make it until 6:00.

My daughter is a teacher and is planning a party for children with cancer.…

I was recently shopping at the Toys r us in new port richey, fl. I usually take my son there and don't really mind the prices being higher than walmart, because I liked the environment of being geared completely around children.

I have always appreciated the customer service, until today. When they customer service goes, and the prices are still higher, definitely not worth it. My son and I spent alot of time today walking around the store making our christmas lists for himself and everyone else.

We planned on purchasing a few small items. One of which was a small lego set, that was fully stocked and labeled on the shelf. The entire time we were there he was talking about it, and looking at the package telling me all about it, super excited to hurry home and build it.

When we went to ring…

I ordered two matching toys, one for girl and one for boy. I received a confirmation and several days later a shipping delivery date. Now a week later I received an email stating the girls toy was cancelled boy toy was being shipped.

I called the Toys R Us customer service line and their response was it was out of stock and offered no alternative. After vigorously complaining the representative offered to try and locate this item in a store near me. He told me there was one of these items approximately 10 hours driving time away and if I wanted it I could go get it, but they would not ship it to me.

Hearing this outrageous statement I demanded to speak with a supervisor and waited 35 minutes. Of course no solution was offered by this person either. This is not the first time something…

I have unsubscribed several times from babies r us and toys r us emails. It has been well passed the 10 days it takes to end the mailings. I keep receiving email from toys r us. Please STOP emailing me!

I do not want to hear from this company and it has become quite annoying.

Your rewards program is a joke! I just canceled mine as I have been buying gifts for my grandkids for years and have never received a single point to use towards any purchases. When I ask at the checkout stand about my rewards, no one seems to know how to determine where to find my points. I give up.

Headache over this ---- GONE !!

Good evening. I forgot to give my Toys R Us sales associate the $10 gift card coupon, so I went over to customer service to receive it. The sales associate told me I had 2 other customers in front of me I stated OK.

She was waiting on an customer and it look like she didn't really know what she was doing so sales associate Nick came over to assist. While waiting the employee waited on the other two customers plus more while I was standing there.

When Nick finished with the other customer he did help me out. I stated to the employee, did you forget I was standing here she told me no I didn't. That was not good customer service and I was very unhappy with her response.

Nick did apologize but overall customer service was bad.

I returned 2 separate packages in the mail. I rec'd an email confirming receipt of the return on 10/7. The two reference numbers for these credits is 393681757 and 393685517. I never received the refund to my original form of payment.

I called Customer service on 10/22 and complained of not receiving funds back to my account. Customer Service filed a case to the Billing Department # 151021-002379. I was advised I would be contacted in 3 business days from Babies R Us Complaint Billing Department.

I was never contacted by Billing so I called back Customer Service on 10/28 and provided them with the case number. I was advised that they couldn't process anything further and basically telling me there was nothing that they could.

This is literally the worst customer Service I have ever…

Went into Toys R Us store in Whitby, Ontario, and ordered 2 items to be sent to Upper Wentworth store in Hamilton as a baby gift from the registry. After about 7 days still no sign of these items. Called customer service and spent a long time explaining the situation only to have the call dropped by the csr. Called back again and went through the situation again after another long period of time was told to check with Purolater.

So now I have spent time checking with the store in Hamilton, 2 CSR's and now I have to check with purolater. Outcome of this nightmare was that items were in the Hamilton store all the time and through staff incompetence we finally get these items a week later.

This was unacceptable! I called Csr again Saturday 23rd May. Now it's 9 days later only to be told…

My Name is Yudith Saavedra I am writing to you because your manager at the location on 3330 N. just that my two-year-old doesn't like it . she had a very bad attitude she kept walking away while I was talking to her and trying to show her my receipts because it shows very clearly on my receipt that all items could be returned within 90 days with the receipts and

I have all my paperwork and my receipt for it and she still was very rude and wouldn't help me so I went to a different toys "R" Us in Melrose Park and they help me out so as far as your western location I will never shop there again because if you can't be a peoples person and speak to people with manners and

respect then they shouldn't be working there specially with kids having to see that type of behavior from a manager…

I called yesterday to find out what time the next wave of amiibos went on sale for preorder. You employee told me it started at 10am today. I just found out that the preorders started at 2am CDT. When I called toys r us all I got was a rude employee saying "its online only".

" "sorry its online only" *hung up* This is the second time toys r us screwed me with these amiibo preorders. I had a big problem last time I tried to preorder the lucario amiino. I will never shop at toys r us again.

It has come to my attention that you are now selling a Quija Board, the packaging aimed for little girls. Apparently you do not know how dangerous the quija board is. It is NOT A TOY!!! It is EVIL!! By selling this you are putting children & families in danger.

There are Many of us who will not shop in your stores or any stores that carry this item, until you take it from your shelves. If you really care about your customers, you would not continue to sell this in your stores. Ty

Introduced by my friend it was my very first visit to babies R Us . Excited i was due to the fact im going to be a grandmother for the first time and thought it to be a place of business i would return to for a long time.

Its been far from that . I experienced the worst customer service ever. I was in the store for a good two hours and spent over $1,000. When i got home i realized i was missing 5 pairs of baby shoes that were bagged separately.

I wasn't notified at all. The store had my information because i ordered a crib and received a rewards card that day. When i called to inform them i wasnt given the items purchased the response from the clerk that waited on me was a chuckle and " oh yea the bag is right here, i must have forgot to give it to you , and do you have your receipt? " I…

For the past two years shopping @toysrus in specifically in New Port Richey Florida, Clearwater Florida, and Wesley Chapel Florida I have had no success when looking for merchandise pertaining to collectors merchandise including the following. From a Collectors stand point this is unacceptable that A Big Company such as Toys r Us cant even keep enough stock in of any of these Items. From a Stand point of going in the store I have also gotten wind of certain stores and the managers in those stores are holding items for themselves or specific customers and it never reaches the store shelves.

Again this is also unacceptable as a customer never even gets the chance to purchase any of the items they are looking for. The toys r us in this area basically does the Collectors NO FAVORS What so…

79 & was expecting 3 free items that were advertised. I received no free items as they were all out, no substitutions and this was only a 2 day sale. They also did not have the Star Wars vehicle that was on special as that was also out of stock.

I was overcharged on a Skylander toy which was suppose to be 50% off on the 2nd one purchased . I had to drive back to the store which is about 125 miles one way to get this corrected. 99 difference as a credit back on my credit card.

You are a TOY STORE with a 2 day sale - I suspect you never had the free items - you definitely did not have an adequate supply. I do not care if I ever got to another Toys R Us.

I can always order on line from a different store.

Order number 8597934258-0. I paid with 2 gift cards that were $20 each and the rest on PayPal. I received a confirmation email stating my order went through. Several hours later I received an email stating my order was cancelled.

The email gave a 1-800 number to call. 3 times with one call being on hold for over 60 minutes were I was then asked to leave a message. I did! It is now 24 hrs later and I hadn't received a phone call back.

I also tried calling the Modesto store numerous times and no one ever answers. My gift cards balance is at ZERO!!! All I want is my $40 back. I cant believe the frustration this company has caused me. They have lost me as a customer. Oh and btw...

I live an hour from the nearset Toys R Us so just going to the store isn't an option.

Greetings, My Mother in Law and I (and about 50 others) just waited from 6pm until 8 pm at the Henrico Toys R us and they were not open! I called customer service ahead of time and the told me the store would be open and would have the promotion items!

I would not be so upset if when I called they had told me the correct information that this store would not be open. Now we are currently waiting on line at the Short Pump store in Richmond, and have missed the promotional giveaway as well as many deals!

I am in the military and also had to take a day of leave to be out here to do this for my children, please make this right!

Also, this is my 4th time submitting my complaint and have yet to hear anything!

2012 my last time Black Friday shopping there. Employees are so rude and disrespectful. You ask where somethong is they say Dont Know with and attitude. It was a mess and unorganized. Like how employees not gone know what is on the different aisle.

Maybe a list would have helped their stupidity. Next time people gone snap back. They waited patiently in line didnt push while others were trying to find items by themselves!!!

I went to purchase a Thomas the train table at the Niles oh store. They didnot have it in stock. This was first day of ad. They offered to order it Online saying we'll wave the shipping & ship to your home. Ok fine.

But was not able to use my coupon because now it's an online purchase. So because the stores don't have things in stock I cant use a coupon. If you had it there I could of used it. And as for the free shipping I come home go on line & well everyone can get free shipping.

I dropped $300 in that store that day & couldn't use my coupon. Thinking I'll shop elsewhere next time. Oh ya couldn't use coupon on the other stuff I bought because they were learning toys ! Why give coupons if you can't use them.

I was waiting in line for awhile before the Toys R Us opened, line wasnt too long so I knew I was one of the first 200 customers.

Finally, my family and I got to the front of the line and they had just run out of the little goodie bags they were giving away.

However, you look over and people were walking with two of those bags in their hands. Myself and the three customers in front of me had told them that we felt it was unfair as we had been standing in line early waiting for this gift.

" I was mad, but brushed it off because their was nothing they could do anymore.

However, some of the thing the employees said to me didn't sit well with me. There was a Disney chair (Minnie Mouse) that had the incorrect price on it, so I was trying to get an employee to help me figure out the correct…

Recently I returned items to toysrus with receipts and unopened . The amount of the returns were fairly large because the items included a wii u system and games. The items were accepted without any comments. I also purchased other items that my grandchildren wanted for Christmas. I returned to the store and tried to exchange a wii skylanders starter pack for a wii u starter pack. The store did not have this item.

I went home and ordered it from toys r us on line. I took the original wii starter pack that had never been opened and include the original receipt. I was told that I had been blocked from returns. I am stuck with a toy that is of no good to me. I have called customer service and told to call back later because the service representative didn't know what to do. I have sent 3…

The group interview was awful! We had to do a partner activity where we had to tell each other why we "deserve" to work for Toys 'R Us and tell it to the Human Resources (HR) Manager. Then, we got called in one by one for individual interviews, where we were asked the same question. The individual interviews were with the individual, the HR Manager, and some other manager, who looked like Guy Smiley from Sesame Street with giant, white pieces of Chicklets gum for teeth! If you're too dumb to figure out why people want to work for your company, you shouldn't be working!

The orientation was even worse. We watched an hour and a half of videos, filled out paperwork, and got a "grand" tour of the store. The best part of the whole orientation was the video on Code Adam (finding a missing kid in…