Toys R Us

Your Website boasts that bike assembly will be done in 24 hours. Bought a bike online to be picked up at Ventura Store. Received call from Ventura Store that they only had a floor model. They cancelled order and I went over to the Thousand Oaks Store.

Bought a bike and requested assembly which was $10 extra. No problem. Receipt stated 24-72 hours for assembly. Again, not a problem. Ordered on Friday and went to pick up the bike the following Tuesday (96 hours) and was told it was still in the box.

Customer service rep said that they would work on it and she would call when it was done. Didn't receive a call. I called at app 11:30 am on Wednesday and it was done and I could pick it up.

Asked about the 24-72 hours and would I get my $10 waived. They try to get it done but tell customers…

Disgusting experiences. Have signed up for rewards program on three occasions and I cannot be found in the system. Each time I registered I was assured that the problem was corrected and I would not have a problem in the future.

Complained to store manager and he could not pursue my latest issue because computers were down. Asked for Corporate phone number to complain about my ongoing issue only to be told by manager that there was no need to do that because complaint would just go back to him.

I left the broken skate board with him and told him to keep it. I had bought a replacement policy on it , but it could not be located because I, again, do not exist in your company.

I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager.He never smiles, greets or even tries to help me find what i'm looking for.

I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers. The employees at this store are always very helpful and take the time to speak to my son but recently they all look very stressed and as if they don't even want to be there. Don't get me wrong they are still very nice but you can tell the difference since he got to the store. I didn't even know his name, because he never wears his name tag, until recently because I over heard someone call him on the walkie talkie for help because a customer wanted to speak to him.

He,…

I ordered a little tykes sand and water table for my daughter's birthday and I've never received it! It's been over 10 days and it was supposed to be shipped to the local toys r us for me to pick up.

When I called to ask if they had it, I was put on hold for a long time and then told they couldn't find it. I was supposed to receive a call when they did find it, but never heard from them again.

I am very angry and disappointed. This table was 60 dollars and a birthday present! The order number was 3664257638. The tous r us was the one in murfreesboro tn. I will try again today to see if they have it, but if they don't answer, I want my money refunded on my card.

On June 20th I placed an order online, order number 3635137148. We have received 2 items but not the toddler bed that I had ordered for my granddaughter. After more than 4 calls dealing with this matter, I had called again only to find out that a shipping label had been created for the bed but it had never been shipped. It was originally scheduled to be delivered by July 1st. The customer service rep this time was very helpful and spoke English. She put in a reorder number 443583176, with an express shipping. Once again no email stating that the bed has been shipped.

After too many calls that should of resolved this issue, I am beyond frustrated and would like this matter resolved and if you can fill this order within 48 hours I would my money fully refunded for the price of the bed and…

As a woman of color I find this doll and the company extremely racist. I'm requesting this doll be pull from your shelves. I will also appreciate you taking responsibility of this disrespect to people of color, and contact the company and advice them of the gross disrespect that we feel concerning their dolls.

Hello

I have called numerous time and left numerous complaints to be told I would have a DM contact me within 48 hours and I still have not received any kind of communication.

On May 8, 2016 I took my 3 year old, 6 year old and 12 year old into the Toys R Us at Glen Burnie Towne Center in GLen Burnie, Maryland 21060. My son's birthday was May 6th and he received duplicates of gifts that I was coming in to exchange. When I came in a woman named India was at customer service helping me. I told her I wanted to exchange, that I had a receipt and wanted the same items just a different character. I made it clear that I did NOT want it back on the credit card because that was not my card. She asked for my receipt and started the transaction. She asked me for my drivers license, which I asked…

On Friday May 20th 2016 my family and me drove to the Toys r us location in Fairview Heights, Illinois. I have a 6 year old son and wanted to purchase a powerwheels for him to have for this summer and hopefully many summers to come.

After viewing your selection, he decided he liked the Baja Dune Buggy. We took the purchase slip to the checkout and was told they only had two left in stock, both were display models. I was ok with that, and to be quite honest, was expecting some sort of discount as is typically custom when having to purchase a display.

Instead I was told that not only was I not going to be given a discount but would actually be charged an additional $25 due to the fact that it was preassembled. I felt that to be unreasonable and decided not to purchase that item.

I was…

I came to your store you have at Upland it was 9:55pm they closed the door and did not let me go in it was a couple of minutes before your closing time . There where customers inside the store and the lady said all registers where close ..

I was driving from Fontana I'm a old customer that has always shop at your stores since my baby was born. This lady was very rude.. I fell I was descriminated from your employee..

toys rus sucks and we will not be back I'm going to spread the word on how bad toysrus handles there customers all over social media what discrase

I ordered a playset off of ToysRUs.com to have shipped to my home. The playset cost $1799.99 plus tax and I also had to pay $299.99 for shipping. I placed the order on 4/23/16. On 4/28/16 it shipped. Since the item was large (approx. 700 lbs) it was to be delivered via a freight company, Estes. The freight company was to contact me to schedule the delivery. On 5/2 I was contacted. I told the freight company that due to the nature of my driveway, I was unable to accommodate a semi-truck and asked if they delivered in a UPS type of truck. They then asked me if I could meet them somewhere to pick up the play set. One, it's 700 lbs and two, I paid 299.99 to have it shipped to MY HOME. Estes said they'd request a smaller truck and scheduled the delivery for 5/4.

On 5/4 they cancelled and…

I bought my grandbaby the Fisher Price sun cover baby turtle float last summer. when my daughter in law blew it up she said that the seams on it were not fused closed, therefore unable to hold air. They don't live anywhere close ( 2 hour drive) to your store so she couldn't exchange it.

When she tried to go through the web site she got no response. I understand the item I purchased is not a high dollar item but still I believe when you buy something it should be in working order or the issue be resolved somehow.

In this case it has not. My daughter in law just gave up~ well I feel someone should have responded even if it was just to say sorry or we won't/can't help you!!

So frustrated right now. I ordered a dresser from a store location and paid for delivery, after I un-boxed it... It's damaged. I called the Toys R Us 1-800 customer service number and was told since it wasn't online I had to deal with the store but the district manager would call me in 24 hrs. (That was Friday... Still no call).

I've called the store (Columbia MD) directly 50 times in the last hour and every single time they hang up on me. I'm so upset right now and have a baby dresser that is useless.

16 my family went to with th goal of purchasing a birthday gift for our daughter at the Toys R US in Brooklyn, NY at the 2875 Flatbush Ave location. The ticket was provided to the cashier who then called in the bike item# 95299, the individual searched for item and said he couldn't locate item.

This individual repeated the incorrect item# to the cashier several times and the cashier had to correct him. It was evident that she wasn't happy with the wor ethic of this individual. We informed the cashier the bike in question had to be available because there were several tickets with the display.

The Manager was then asked to go to the inventory room to verify if the bike was actually available. The Manager was able to locate the bike. Unfortunately we continued to wait for more than 45…

00 Rewards card to be used by 2/26/16 after spending a FORTUNE at Christmas time for our grandkids. 99. We took it back to the store because my grandson wanted a Lego set. 99. Basically I was given a reward (from your rewards club) and then it was taken away from me.

It should NOT matter what we used that reward on (I was told you could only use the reward once). Your reward program stinks and I'll take my business elsewhere! And I returned the first item for the second on 2/14 still within the reward cards timeframe to use it.

I go in to Toys R Us EVERY sat...now for the past Saturdays in your clearance section..you have 31 " tall star wars and the rock figures for $3.90 each. Sweet deal....so I brought these guys on 2 saturdays. Today I go back to your store and those clearance items were raised to $6.90....from $3.90 the next insulting thing was under the $6.90 ticket was a $12.90 ticket...who are you fooling ....shame on you...

When I asked a man cashier do n you usually raise clearance prices and he said YES it depends on the original price. Wow disgusting....no wow I drove 12 miles each way to get more clearance items and the 3rd item I went back for today was also raised....shame on you...it is mutant mania wrestling. I will let my friends no about your phony clearance prices.

68. (Register-99/Cashier-1697169, Transaction 9295; on 09/22/15) Your store mgr suggested I open a Cr card to have interest free & to build points for future purchases for my daughter at BabiesRUs. I put $300. toward the balance of my purchase to the card. 60.

60 purchase and it was applied back to my card. 60 on my discover to pay the balance my purchase. (Store 9582, Register-98, Cashier 1822464, transaction 9688, date 10/10/15) . The store mgr was on the phone, needed my drivers license, needed all this info that was embarrassing to me and my husband, infront of all these other customers.

After almost 2 hours, we finally made the mgr forget the credit card and use my Discover! Then, we called to find out why we had no purchase points to find out the merchandise had not been paid. That…

I have my baby registry through your store located in Kanata Ontario, Canada. The process itself is simple, though your kiosks don't print. I've gone on several occasions and it's always out of service, or just not working. This causes concern as my guests who will be attending my shower which is about 30 people will not be able to rely on the items that should be easily accessible. My next area of concern is that at the cash once things are bought some items didn't actually come off the registry even though the registry number was provided which would just results in me having to go back and a trip for nothing. On a regular day this is highly inconvenient and while being pregnant and about to deliver this is highly inappropriate.

I went into the store today, and noticed that the car…

Called the Johnson City, Tn store looking for an item the employee stated she would put me on hold and go look. 20 minutes later when I walked into store still on hold was told they didn't have item and nobody took my call even though the manager on duty, Nick or Nate seen my phone and took me off hold.

This is very poor customer service and and there is no excuse for it. Retraining or new management that was working Jan 16, 2016 at 5:30 PM needs to be considered.

On January 1, 2016 around 3:30 pm. My son had a toy in his hand that he decided he didn't want and he placed it next to a worker that was in the game aisle as he couldn't remember where he got it from.

The worker told him, "hey buddy put that where you got it from" (in a very mean tone) my son said, "I don't remember where it came from" (8 years old) the man then said "it didn't come from there so get it now" my son then brought it over to where I was at and he told me how rude the man was to him and

I told him not to worry about it as I heard the whole conversation and he is wrong. There was another one of the same toys on the shelf right ahead of us and I told him to put it with the other one. Therefore he did.

The man then came over to the aisle we were on and he said that he needed…

I'm so very upset I was in your Northborough Massachusetts location tonight my son and I have never been to your new location but been in others he loves to look at everything he has son disabilities so its difficult enough to get in let alone out of hos favorite store tho is his favorite store ..

So we are looking around something that was on your website wasn't in the store noone there could help us then ten minutes before closing they proceeded to turn off and on the lights scaring my son we grab what ever Lego set we could find and started to go to check out cause now they are doing it over and over again turning the lights on and

off he was very scared nervous and freakin out so I get up to counter ask to see to manager she tells me there isn't one laughing about my son being scared…

99. This was a Christmas gift for my 5 year old son! He opened on Christmas Day morning with the CD player NOT working at all (very upset little boy)!!! On 12/26/15, I took the CD player back to Toys R Us located in Evansville, IN, to exchange out for one that worked.

Had no Spiderman left so he settled for Ninja Turtle. I took it to the customer service department for them to EVEN exchange the item and they would not! 40!!!!!!!! Asked to speak with the manager on duty and she told me the exact thing and VERY RUDE bout how she spoke to everyone!!!!!

I don't feel this is right that I have to pay more for something that was on sale that didn't even work to begin with. I feel that it should have been an even exchange within the items! I have done this with plenty of other stores. They make…

I placed an order on 12-13-15. Tracking showed that it shipped on 12-18-15. I called customer service on 12-28 because tracking was showing nothing was happening. The customer service dept was the worst, rudest encounter I have ever experienced. They told me my order had not shipped but they could not change the shipping address nor could they even cancel the order.

Basically he could do nothing to help me nor was he inclined to even try. How do you stay in business with customer service like this?? I will never do business with this company again!!!!!

On December 7th 2015 I paid out a layaway for my sons main Christmas item from Santa a Dareway Revolution. I was told that it would have to be delivered to the store in 5-7 days and I would get a call when it was ready to be picked up.

I didn't receive that call so on December 15th I called, they said it had not been delivered yet the person took my name and number and said when it came in they would call me. December 20th I still had not received a call so I called again and was told it had not come in but it would be here before Christmas.

December 23th I called again they couldn't find it. I went into the store at 6pm the called to the back for a lady named Jan. When she came up she said it's not here, I don't know what to tell you all layaway a were supposed to be picked up by the…

I deposited money into my account (cash) about 11:45 Sat evening. I then went to work and went online to take advantage of the shipping that they guaranteed by Christmas eve because I had expedited the purchase. Anyway, made the purchase printed the receipt, and received the email. I then got an email on Sunday that the order had been suspended because there were no funds on the card. Incorrect! Please see where I deposited cash. We called the bank and the money was pending (maybe 10 calls). We called toys r us (maybe more than 10 times) where they continued to explain to us that the fault was the bank, because there was a hold. .

We knew there was not a hold because we had spoken to the bank several times and they assured us that the money was pulled from Toys r us. Well then we had to…

I ordered two Emsco Infant Toboggan sleds but only one was delivered last week. According to Toysrus two were shipped but Fedex only showed one was shipped, which we did receive. Neither your website or fedex accommodated my inquiry, and calling your number was a joke and waste of my time. Never get to speak with a person.

How do I get my money back for the undelivered toboggan???????????

Placed an order on Dec.11, 2015 and received an e-mail from Toys R Us on Dec.16,2015 that my order had been cancelled because it wouldn't be delivered before Christmas, today my Grandchildren's step-mother contacted me to let me know a package from Toys R Us had been delivered.. I had already sent the Grandchildren presents from another on-line store.. I have been trying to reach customer service for 1hr and 20 minutes, I want my money reimbursed and they can have fed-ex pick their items up for a return!

Purchased an Easy Bake Oven. Sign indicated you received a free decorating pen. Did not say while supplies last as per srore manager. Asked for a rain check. Was told you do not issue them was told trucks deliver every day.

I could try coming back. Are customers expected to visit one of your stores on a daily basis? Totally disappointed in my shopping experience. Would like a telephond call from a representative. 631 242 2528

I am staying in Kempton park, went to Toys r us in East Rand Mall to exchange the YOU AND ME NUSERY SET (which I received as a gift for my twin girls birthday party. The parts were incomplete. I spoke to Gladys and Naven ( Supervisor and Manager) who refused to exchange the faulty toy despite me giving them the date, time and where the gifts were bought .

In my opinion Toys r us is a chain store and integrated, I then requested if Eastrand Mall cannot exchange without receipt can they phone Parkmedows store to fax them the receipt . They refused and told me to go to Parkmeadows.

I was so desperate as the other twin toy was already assembled and we wanted to get the other one working too. We drove to Parkmedowsn extra petrol, waste of time and all the inconvenience rushing to get the…

so I bought toys that are Mine craft but because it said Terrrari on it I was told it was Mine craft only. This is a mine craft play set and fill the 40% should of been honored but because "Mine craft" was not on it -it was a different brand.

There were signs all around these items that I purchased and this is one reason I quite shopping at Toys R us because of the misleading signs. I spent over 200 dollars on this and I am considering returning the items.

Your signs are VERY deserving and this store has the WORST customer service I have ever seen. I will not ever enter your store or buy from your corporation again.

My wife purchased online 2 of the dare way revolutions and they were paid for and we received order confirmations. We received 1 of them a week ago and still have received the other. So after waiting on hold for 2 hours we spoke to someone and they told us that our item wasn't in stock and apologized!

Well this was a Christmas gift for our daughters and now we only have one.... This is a terrible business and we will not ever make another purchase to the crumbling store that Toysrus ever again and I will also let everyone I see know my thoughts on the store.

The worst part of it all is they would have never told us and just stole our money.. CROOKS!!!

On December 5 I ordered 9 items. As of December 16 I have received 3 one of which was damaged. I have received 2 emails saying items have shipped and get another email 2 days later the item is canceled due to out of stock.

I now just got an email that the balance of 4 items will not be available in time for Christmas when 2 days ago I received an email saying it shipped! Now a week before Christmas I have to go shopping for my nieces and nephews.

Worst shopping experience ever next time I'll order from amazon

Reference: 151216008376 I put in an order for two toys for my grandchildren for Christmas. I am in Maryland and they are in Colorado Springs. I put the shipping address for the toys as Colorado Springs, Co but the end receipt ended with my home address.

I did not know the shipping address had been changed to my home address until then. I received the receipt in email and went and called customer service which after 20 minutes of waiting on the phone and non one came on even after 45 minutes - I went back online and had the chat line person (Cynthia D) help me.

She said the order would be canceled and gave me the reference number for this complaint. It is very time consuming and irritating. Just wanted you to know. Thank you.

Store 6329 had wrong signage on the item & when I brought it up to customer service (Ines the .employee )was extremely rude & unprofessional ,did not want to honor the price even though it clearly marked on the shelf and in flyer .With so many options on where to shop ,Toys r us should value their customers with better customer service .

I placed and order on November 13, 2015 and when the shipment came in it was nothing that I ordered. Now I am still waiting for the replacement order which still hasn't been delivered. The order was 2 dolls and baby food.

I am very disappointed with the service. I spoke to someone on December 8 and said it was shipped 2 day priority and it still not here. I feel that they don't know what they are doing or saying in your customer servicer department.

I would like this shipment delivered and be finished with it. I don't know if I should contact the bank for my credit card to let them know about the service. I probably won't be ordering anymore after the holidays. Eleonore Gabriele

I recently visited your Warrington store, I spent quite a bit off money on my children's Xmas present, I had a problem with my first card so had to pay a second time, the women reassured me that the first payment has not gone through but the second payment, so as you can imagine I was rather upset when I when I went to another shop to our purchase something else and there was no money in my account because you had took both payments, Which equals to £679.

Also just before I carry on, the first payment which there was a problem with was for £339.79 and the second payment which went through fine was for £340. I know its only a couple off pence but your staff took it upon there selves to add that extra pence on. Anyway I went into my bank and they sorted it out bearing in mind this all…

After placing my Christmas order for my Great Grandchildren who live in Va.I am told days later part of my order has been canceled, why wasn't I told the items weren't available when my order was placed so I could have time to order another item that they could receive before Christmas... I won't be placing no more orders with Toys R Us, this was my first Christmas ordering from them and it is my last!!

I ordered a lamp (The Peanut Shell Mila Lamp with Shade), it arrived damaged. According to the Packing List, I could return the lamp to any store with no Hassle. I tried returning it to the store #8804 in Montgomery, AL, they would not take.

She said that she would charge me if I returned it from the store. I waited on the phone for 45 minutes for a Toys R Us customer service representative. Finally hung up. I would like to replace the lamp . .

but I don't feel like I should have to pay for the return when it came to me damaged. All I am trying to do is get a replacement lamp. BUT I can tell you, that I won't buy another thing from you.

This has been a horrible experience. I would like a FREE Return Label for this lamp.

After purchasing an item, I realized that it was the incorrect type. When I went to return the item less than 24 hours after purchasing it. I was told by your store manager that they could accept my return, because my name was flag by a company named The Retail Equation.

I ordered 2 headphone that were on sale for 50% off in November. 96 outstanding balance on the postage. I sent the package back. I called ToysRUs on 12/5 and was on hold for 48 minutes before i spoke to a women in GA.

She advised that she would send out a new order. A week went by no package, no email. called again on 12/13 was on hold for 47 mins and spoke to a man (india) who told me they would have to refund me because they are out of stock (i looked online and was in stock).

I requested to supervisor and they hung up on me. Called store in Redlands and Murrieta and was on hold 10 mins couldnt speak to anyone!! HELP

Placed 2 orders on Dec. 8. Order # 3345087968. Checked on tracking; item 66734556 stated it shipped with a tracking # which then led to no information. m. and waited for 55 min. Spoke with rep (Rose) who then tried to track with no luck, said she'd track and email me in a couple of days - I then asked for supervisor and was put on hold anther 15 min.

only for Rose to return and said the best she could do was send me an email in 3 - 5 days with status. I then called Corporate Hdq. with absolutely no luck!!! What kind of business is this anyway.

If I do not hear back from you within 24 hours, I will contact Better Business Bureau. My cell number is 434 390-3814, home 434-983-1427.

I had 2 Smart Toys in lay-a-away. It was time to pick both of these up on December 10, 2015 upon stopping at the customer service desk waiting in line only to find out I had to go to the electronics department where the young man took my money and

than tells me to go over to some chairs and table to wait. Why couldn't I wait where I paid??? Anyway a different guy comes with a box, which had both toys in it. I asked why he couldn't leave the toys in the box he states "it's company policy to keep the box" what's with that.

He wouldn't even give me a bag. 20 cents. Again what's with that I spent $200 dollars and your people couldn't give me a bag or a box without charging me. Even the manager says Its company policy. This is crap.

You make people go from one side of the store to the other.…

I ordered items on November 27 I got some ok deals but the items I got good deals on were located in stock 1 of them was supposedly shipped but than toys r us cancels the order even though the items are still available online to purchase claiming there out of stock. They even raised the prices of these items tremendously.

Was it that I got a good deal that my order was canceled. All the stuff I paid full price for was shipped. People who ordered after I did (the same items) received them but they spent more on the items. This is crazy.

Why are these items still able to be purchased with a 5 maximum order if you couldn't fulfill my order which was paid for. Why was money taken out of my account if the items weren't shipped? I would like to speak with toys r us and find out what's going on…

I placed 2 orders on Cyber Monday. 1 order in the morning and one in the evening. The order I placed that evening was received by the end of that week. The order I placed in the morning never arrived.

Every time I checked order status is said "order located in warehouse". I did an online chat on 12/7 session id 22170947563 in regards to my order #3284342837 to be told that the order was still being reviewed at warehouse.

This seemed not normal to me, he further stated he could open a case to check what happen and that might take 3-5 business days. I checked the order status on 12/9 only to find the same status. in my research the item was now OUT OF STOCK online, so clearly they cannot fill my order, so I requested to cancel all items on my order except one and have shipped at price i…

I received the wrong product. When calling I was waiting a hour and still nothing two days in a row. Lady at store was ride so trying again today. On my other package it's been a week and hasn't shipped.

Will never shop there again.

Went to Toys R Us looking for a special toy for my grandson ( Battle Spider ). 99! Made s special trip to the store 12/1/2015 to purchase. Upon getting to the register we were told that the price had changed and that they would not honor that price. 99.

Everyone be aware that they don't update their website on a timely basis!

We attempted to purchase a few items today and because of lack of training on the manager and cashier path were not able to do so. We had two coupons from toys r us which we wanted to use but they both insisted that they can't take them.

The manager (Larry) wasn't professional and made up stuff on the coupon and the cashier (Juanita ) was no help. After leaving we took a closer look and had notice what they were saying was wrong. We went back in and met the store manger who looked over the same coupon and agreed it would work and we were able to make our purchase.

Point is if you don't know, don't try to act like you know and make the customer look like they are stupid; just be grown up about it and act professional. I would like to see or hear from someone to make sure this doesn't…

I ordered a gift card on 11-22-15 and received a shipment confirmation on 11-23-15 and as of today I have not received the card . When can I expect this we are having our Christmas party on 12-6-15 and my grandson is going to not have a gift.

I think in 6 days it should have been here and I have tried tracking it on your site to no avail. Please help

My mother, niece and I visited the toys r us on Nicholasville Rd in Lexington, Ky. 99. 99. The female manager (didn't catch her name) was EXTREMELY rude blaming it on black friday and wouldn't honor the price. 99. Needless to say we left everything we wanted to purchase and walked out disgruntled. 99.

I didn't take a picture because I never thought we would have this problem and the only one I could find on the site was a radio flyer with no pedals. The bike we had did have pedals and was a 12".

Yesterday I went to the Toys R Us located at 450 South State Road 7, Wellington FL 33414. I went for one specific item-the Dareway segway. Yesterday was the last day of the sale and I waited for Saturday because I wanted to get the extra 10% off for using my store credit card.

Unfortunately the item was out of stock. I went to customer service to ask if they may be had some in the back. The girl working the customer service desk acted as if I was bothering her to check if there were any more available.

she then said", Its while supplies last". I was so bummed. I am a single mom with no child support. I am raising my son by myself with no help from anyone. To buy this segway for my son meant everything to me but I needed to get it at the sale price and with the additional 10% off, I went…