Razor Scooters

I will contact consumer affairs cause your asking for money when your product is faulty

We reached out to customer service after 4 of our razor products stopped working. They couldn’t help us. They only offer parts at 50% off plus free shipping. The units are only 4 months old. My father in law purchased these items for my kids before he became sick with COVID 19 and later passed away.

They wanted me to provide an receipt?! How my father in law passed. We are going through an pandemic and they act if it business as usual. So sad to say hope they reach out to me.

I purchased a Razor E300. Two months into owning it I was getting very poor battery performance. Razor sent me a new battery because perhaps original had a bad shelf life. Now several months later it is not holding a charge enough for my needs.

I purchased scooter for commuting to work and it was advertised to have a 40 minute charge without excessive stopping. I cant go 26 straight city flat blocks which should take 7 - 10 minutes, to my ferry. I charge the battery as instructed on a daily basis and use it only for commuting in generally good weather.

This scooter is only 9 months old and has two weakened battery's to date. I feel this scooter was falsely advertised as it never went 40 minutes from day 1. I find myself now in need of a new product and wasted my money on what I thought…

We bought a very expensive Scooter from Toys r Us around November before Christmas. My Daughter opened it up a month ago and started riding it the scooter worked great and she loves it. This evening while she was riding it it started making a funny noise and now will not turn on.

My Husband checked it over and can not see the issue. 00 and should still be working fine. I’m hoping we can resolve this issue without any roblems. Could you please reply and let me know if there is anything that can be done.

This is are second razor the first one never worked when we opened it it never ever worked. Thanks Tiffany 301-707-3088

I purchased a Razor E100 Scooter in the early summer of 2015. My daughter loved it! She had so much fun riding it and it was a great little scooter. The end of summer came and the scooter wouldn’t get up to full speed.

I made a mental note to look into getting it fixed. Fast forward to spring of 2016. I looked at the RAZOR site for how to get a scooter repaired. They listed authorized RAZOR scooter repair centers. I selected one in my area, called to confirm they repair the scooters before I took it in and on April 30, 2016 I dropped my RAZOR scooter off at a local authorized RAZOR repair center.

They gave me a receipt for the scooter and said they would have an estimate in 1 ½ weeks. What happened the next 2 months is probably some of the worst customer service I have ever received.…

To Razor corporate headquarters. I wanted to take a moment and share my wonderful experience at Toy R Us. I purchased a Razor spark on 10/20/2015 for a Christmas gift. We decided my daughter had enough toys for x-mas so we decided to keep it for Easter. I opened and assembled the scooter 2 days before Easter so I could have it fully charged to allow my kid to ride it on Easter. After the present opening festivities were over she wanted nothing more than to ride her scooter.

We get dressed and go out to the driveway as she starts riding the scooter in about 30 seconds it dies. The look of disappointment on her face was awful. So the next day I contact your store and they state the 90 day warranty is up. I was so displeased with the actions of your company since I just opened this toy 2…