Taco Bell Complaints Continued... (Page 6)

The last two times I have been at the Washington, IL taco bell we have had a 16 minute wait and an 18 minute wait for our food. All our order contained was a few 5 layer beefy burritos, about 3 tacos, and a cheese quesadilla. The staff that was preparing the food was very young, immature, and VERY slow. I think this is completely dissatisfying and I don't think we will come to this store again. I am very offended that my business is not important to this Taco Bell, I have been to several of your restaurants in the area and besides the Northpoint Taco Bell in Peoria they usually give me very good service, if your employees don't feel that prompt customer services is necessary I would be happy to take my business to Chipotle, Tequilas, Sol Azteca, or Quidoba.

I think the management needs to completely reevaluate how they are running this store I know if the business I work for ran like that we would be out of business from incompetence of the employees. And to top it off there was not much of a crowd which I should have had excellent service not waiting extremely long times for my order. I am not happy at all! I am getting tired of apologies for the wait time of our food and think I will just buy the ingredients and make it at my own home. It is made to order. I get it but it should be much faster. I will be happy to tell anyone who will listen how the services at the Washington Taco Bell and with the big holiday season approaching this could divert business for busy shoppers. 

The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused. Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott Prater personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment. I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization. If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of Scott Prater upon this establishment is the negation of an otherwise profitable venture.

Went through drive-thru Taco Bell, store #024972. We ordered a #5 and a #7. We asked for sauce, none was given, and there were no straws for our drinks. When I opened the Nachos Bellgrande container, The filling, mostly beans, very little meat was in one big clump on one side, and the cheese and sour cream were on the other side in a pile, no tomatoes either. My husband's quesadillas, maybe had two pieces of meat and mostly cheese, and the tacos that come with them, mostly lettuce and cheese-hardly crunchy.For almost $12, is this the best Taco Bell can do? Forget the new shell variation, put something in them! I won't go back until something changes.

This restaurant is so dirty and is in serious need of a good cleaning.
The floors, walls, tables, chairs and high chairs are not fit for people
To use. I will not bring my family into this establishment until its been
Cleaned.
The condiment station smells.
The bathrooms are so bad that my 3 yr old even refused to enter.

But the worst part was the indoor play area which my kids love- it is so gross and smells like
Vomit and feces. Disgusting.

Please clean up your act Taco Bell.

I have been patient, I have been kind. I have filled out Feedback form after feedback form after feedback form after feedback form after......getting annoying yet? yeah.....that's how I feel! I understand you guys have a lot on your plate.....but the Pendleton, Oregon 97801 Taco Bell (I'd give you a store number, but seeing as your employees were incompetent to give my husband a receipt I cannot provide such number and have no back receipts on hand) is lacking in many aspects. My biggest complaint is the fact that every 8 out of 10 times I go to Taco Bell and order a Chicken Quesadilla, it does not come with that zesty delicious sauce that I love the Quesadilla for to begin with. I just want my sauce on my Quesadilla....that's all I'm asking for. I'm begging at this point. And my second complaint, every 7 out of 10 times I go to this Taco Bell my husband will order a Crunch Wrap Supreme with no sour cream (as he is allergic) and no tomatoes. And every time, there is sour cream and tomatoes. I'm your biggest fan, I love Taco Bell with a passion and I never want to give it up....so that's why I'm begging you to please fix this. I'm tired of boycotting Taco Bell for weeks at a time just to see if maybe a new crew will come around and this one will be better. Please, please.....fix this.

Thank you,
someone who just wants their sauce!!

I want to mention first that this complaint is being made towards the Taco Bell in Centerville, Iowa. I am diabetic. My husband and I enjoy the Grilled Steak Burritos. However, I cannot have the rice and beans. We always ask for double meat, cheese and sour cream. It always seems to be an issue at this certain Taco Bell. The employees are always rude, short with us and down right snotty. They act like it's a problem for them to make our special order. I can see them through the window while we are ordering at the drive through and they are laughing at us and pointing!!!!!!! Now, I cannot help that I am diabetic. And I do like to have a 'treat' every now and then that is not on my regular diet. But, whenever we do go to this certain Taco Bell, they make me feel like I am causing them more work and that it's a big hassel to fix my food the way I want it. This has happened more than once. We always say that we will not go back. This time I mean it. I refuse to go to a place that makes me this upset and unworthy. This incident happened Saturday evening, October 27, 2012. The time on the receipt is 6:17:46 PM. Cashier: Karen C. There were 2 ladies @ the window laughing at us and pointing. One was tall with dark hair the other was short with blonde hair. When we pulled up to the window, they were talking and kept turning and looking at us with smirked on their faces. Plus, we did not even get a thank you.

On Saturday, November 3rd, 3012 my niece and I went into Taco Bell in Ludington, MI. We waited at the counter for twenty minutes to be waited on. The only other customer was waiting for her order to be tixed. I finally leaned over the counter and asked if there was anyone that could wait on us and also told them that who ever was talking to the customer at the drive thru could stop talking about a party and also cussing and wait on the customer which was me. A lady (whom happened to sitting the restaurant) went to the counter and talked to someone. She then came over to me and told me that the shift manager was her son and that he would be coming to talk to me before his shift was over. He did come over to me and apolizied to me about my order (which was wrong ) and the languange the employee was using, he also said they were very short handed with only three people and that someone had showed up an hour late. I explained to him that I had been in the retail business and there was no excuse for what had happened. If you are that short handed then the manager should be called and at least come in and provide help. He left and said he would be back in a minute. I saw him talking on the phone and when he returned he asked for my name and said he had talked to his manager and they would repremand the employee and the next time I came in I woiuld receive a free meal.. I asked him the employee"s name which was Jake and the shift manager"s name was Anthony I think. You couldn't read his name tag. I feel a free meal is the least he could do. I frequent this location quite often and am very disappointed with this solution.

Went to Taco Bell on Airline Dr close to David dr in Metairie , La 70003 Saw a commercial on Tv about the loaded Grillers so they tell me that they ran out of potatoes so I can't get a loaded potatoe griller. That not the first time I went to this Taco Bell and told me they were out of beef when I wanted a Taco. This is ridiculous this Taco Bell it's always the after 10pm shift.So I wish Taco Bell could adress this constant inconvienece problem of not having products in stock that's on the Menu.

The Taco Bell located on Beebe Caps Highway in Searcy, AR has consistently bad food! This is the third time in a year (and believe me we spaced it out to give the business the benefit of the doubt, that we have all gotten sick after eating at Taco Bell.

This time my husband has been very sick with nausea and debilitating diarrhea and I was considering taking him to the hospital but he says he thinks he's getting better. Still, he looks terrible! The rest of the people in our household (my son and daughter in law) have experienced the cramping diarrhea but are not as bad as my husband.

I think Taco Bell at this location should be investigated by the Health Department. In fact, that is my next task.

I have been visiting tacobell on a daily basis sometimes multiple times a day , recently i ordered a 5 layer burrito , this burrito was flat nasty , i came in the morning , it was perfectly clear they used ingredients from the previos day , the cheese was cold and chunky tasted spoiled, the meat was dripping with greese , the sour cream actualy tasted sour, i also requested it grilled which they failed to do .

I called them to inform them of possible food contamination which they did not take seriose and denied anything was wrong with my order. They knew it was me before preparing my burrito which leads me to believe it was intentionally improperly made . Since this incident i have tried to give them another chance but every time since then , my food has been very unsatisfactory . However i am not the only one to state this , it is starting to get a reputation around town for undesirable food.

I was visiting my Mother in Hutchinson ,Kansas for Christmas holidays when we saw a Taco Bell on 4th st. We went inside to order when my Mom and I noticed the cashier rubbing his nose sticking his finger inside the nostril . This upset my Mom and she said to the cashier that he should wash his hands.

He laughed and said if it bothers you go somewhere else. He appeared to be the manager, but wasn't wearing any name tag. Another man who was management also asked what happened, and when was informed just looked at the first man and just shrugged his shoulders and walked away.

My Mom is 75 years old and was totally disrespected at this store.I was standing right there and observed the whole situation. Your company needs to teach your franchises better health practices along with treating customers with more respect.

I don't my Mom or her husband will ever patronize that Taco Bell again. I'm a truck driver and frequent Taco Bell stores a lot and was quite surprised at that stores arrogance.

not to long ago at the store in hialeah florida 1075 w 49 street my uncle went in to dine...he does not know spanish at all so one of the employees was calling the numbers in spanish..he asked what number is it and she said it again in spanish..he replied i do not know spanish..the lady coped an attituded and said i dont know how to speak english embarrassing my uncle infront of the people inside the store..my uncle filed a complaint..they contacted him saying they were going to investigate this problem..corparate office contacted him asking him how he wanted to resolve this..he explained and they said they would consider it and get back to him..they also said that what he had said was not going on which i thought was bullshit..i went in a few times after that fact and it was indeed true but i so happened to step in on 1119

2012 when i walked in their were 3 people off to the side liked they had already ordered i figured i was next..i waited 10 mins for someone to approach the cash register to take my order but the people got in front of me so that right there means what were the people doing in the back??? god knows how long they were waiting for their order to be taken..i shrugged it ogg and said let me just order...as im awaiting my order i hear the numbers only and i repeat only in spanish multiple orders and multiple times.. a man in a pirate costume was awaiting his order and the lady called the number 2 times in spanish and the man in the costume asked my girlfriend that was awaiting her order what number are they calling.. she told him and he replied thank you.. as he went up the lady was asking him spanish if he wanted something that had to do with the order..he still didnt understand what she was saying..two other customers told him what she was saying to him..i looked at my girlfriend and i said see the corporate office is doing nothing about this after they told my uncle they are..as i ate my food i notice that the taco only had half sour cream and half beef like if they had a shortage of food plus the lettuce was not fresh ..

it tasted like it was sitting in a bag all day.. i left to have a ciggarrette outside and my girlfriend was waiting on a apple empananda that took them 20 mins just to give her...when she told me that i went back into the store..i stopped one of the employees and asked for the manager..they asked me what the problems were..i explaned and they said they did not even see me in the store..even the highest rank lady in their seen me and kept repeating in spanish she never seen me..i replied back that i want the ladys name that is calling out the orders in spanish,the managers name,and the store number...

they replied back that they didnt even see me order..i told them i just left..they still stuck with their story..i replied back this place has cameras if i was attempting to rob the place the cameras,the people inside, and the employees working would have seen me then..i would like someone to contact me on this discrimination matter a.s.a.p. if not i will seek legal consultation on what i can do about this and make this public cause this is ridiculous the way that restaurant is under management...and being ran.... thank you and have a nice day!!

I'm not a big fast food eater, but on occasion I eat Taco Bell when I get off work too late to do anything else for dinner. Normally, Taco Bell meets the standards that I would expect from fast foot. Delicious junk food. But my experience tonight was not that. First off, when I first approached the drive thru window, the guy on the other end said, "go ahead."

And nothing else. Now I know it's a drive thru but every other time I've been there I get a "good evening" or "welcome." Whatever, not a big deal. I proceed to order my late night meal and drive to the window. When I get there the man asked me if I wanted any sauces. I told him "hot sauce. And lots of it please!" Because, in all honesty, that's the main reason I can eat the food and guiltily enjoy it. Once I got home, I dove into my bag of tacos and quesadillas to find there was no sauce at all! So bummed. Tobasco is just not the same.

When I tried to open my quesadilla, there was smashed cheese all over the outside of the wrapping. Messy. The quesadilla was so smashed and there was cheese sticking the wrapping to the food. Kinda gross. And somehow, not sure how, but the quesadilla was burnt on the outside and the cheese was barely melted in the middle. The only melted cheese was all over the wrapper.

Again, I know it was late at night, and it's a fast good drive thru, but I'm usually satisfied with the meals I get there. This experience makes me want to check out the McDonald's down the street.

A couple days ago in Anchorage, Ak, i ordered some Doritos locos tacos. When I got home i opened them up and every one was literally only 1/2 full! I have a picture of it too! I was pissed. So, i went all the way back to the same store and complained and thinking that they would just give me a normal taco, i went home and i opened up the first one and it was just the same! Are you kidding me? Really? So here i am complaining on this web site about a damn 1/2 a taco.... Actually 8 of them. Its not just that store either. Its just about all the Taco Bells in Anchorage. Very inconsistant and not nearly as good as other states stores. So, don't think I am not going back. I like the taste of the food. I just want what I pay for and believe me I will be checking my orders every time which I shouldn't have to do, right?

I ordered 2 Doritos tacos from # 028965 in Kingston PA @ 1:31am. When I arrived home to eat, I opened the first one a d it was badly broken without the cardboard sleeve around it but I just dealt with it. Then I got to the second one and it was like a wrapper full of taco salad, again no sleeve. I went back with my pseudo salad and stopped at the drive thru speaker to announce I had an issue with my order then pulled up. After the car in front pulled out and I pulled up, 2 workers were at the window somehow already aware my tacos were pulverized and handed me a bag with 3 more of the same tacos claiming they forgot to use the cardboard which caused the tacos to spontaneously disintegrate. I questioned the theory but was reassured by the other employee named Fred that this is indeed what caused the issue. However I don't believe that this taco shell magically explodes in the absence of a sleeve but instead think the staff may have been upset to receive an order a half hour before closing and took it out on the poor Doritos.
To this I say, I don't enjoy waking up early in the morning so I've found a way to make a living working 3 pm till 11 pm. My point being, if you hate your Job don't take it out on others. Just find something more suited for your lifestyle and temperament.

my daughter & i went to taco bell @ 3910 madison ave. indianapolis indiana 46227 on october 29 2012 @ 11:36 am....we ordered one nacho belgrande, four taco supremes & 2 med drinks.....none of our food had tomatoes or sour cream on them. then when i called & talked to a manager she was rude...that is no way to do business...when you say supreme you should get more than cheese lettuce & hamburger..we would like a refund or a certificate to get the food we ordered @ no charge, because it was taco bell's mistake not ours...please let me know what you are going to do to fix this, or next time i will call the better business bureau cause they are ripping people off not giving us what we paid for...very dissatified customers here!!!!!

I saw your add for the free Dority Taco on the world series. I told my firend and she went to her Taco Bell in Walnut Creek CA and I went to mine in Alameda CA. I expected a line but I didnt not expect a line where you cant more forward. The line had between 20 and 30 people in it and that was fine. But the line didnt go down. Kids which were 90% of the line kept letting thier friends cut in. After about 3 or 4 cut ins right in front of me I said to the young girl excuse me but werent you behind me? and she laughed and said Im not even in the line. With that she put her hand accross the ropes to form a line so I could not move forward and she went on ahead of me. She and her friends all laughed.

I gave up new kids comming in all the time keep cutting into the line and it was going no place. I wanted to tell her I hoped when she went home she would tell her mother how she cut a 75 year old woman out of her place in line. There was no controls on the line and even when a man tried to intervene he finally said its not worth a big hasstle. So I left. My friend in Walnut Creek said she went there and went away when the line was around the building. We like the Encharitos and go there often for lunch when we get together but his was a big dissapointment that there was not better control over the number of people that were there and that the kids ruled the world. But I guess thats the way it is. They all have a screw you attitude but then again whats new.

I went to the Taco Bell in Trenton Ga..ordered my food and sat there for twenty minutes before I received my food. My mother and brother in law ordered food and was done eating before I even got my food. The manager on duty was making sure people in the drive thru were getting their food in a timely manner before the people in the lobby. I use to work for a fast food restaurant so I know that you have to get the drive thru food out before the timer on the board starts flashing. This was undxceptable. The restaurant was completely filthy and there wasn't any toilet paper in women's bathroom so my daughter had to use the men's room instead. I understand when it gets busy and you get behind but this was completely unexceptable. I went to the young woman and asked for my money back. My entire family was done eating before I received my food. You need more than just teenagers working at this restaurant because have the time you don't even get what you orderd right!

I have been visiting your 5019 location for over 2 yrs now at least 4-5 times a week. I am allergic to tomatoes and always place my orders without them. J have recieved many orders with tomatoes and always been good about checking before I bite. This one peticular night I bit into my burrito supreme and tomatoes were in it. I have never been one to complain but I felt I needed to let someone know about it. I called around 11 pm about a month ago and spoke to an Asian male whom I can't remember his name and had expressed to me that he was sorry and replace the burrito at anytime by telling the manager my name . I have made several visits of course before tonight but haven't claimed it. I placed my order at the drive thru, with your team member Mai and told her about the burrito. The manager John got on the speaker was outrageously rude immediately saying in a confrontational tone, " who did you speak too , Do you gave a receipt ? I don't. I said . He said I can't give you it with out a receipt just because you give me a name doesn't mean i can just give it you. I immediately asked for Taco Bell corporates complaint number. He said tack bell. Com and said nothing more. He didn't even ask if I still wanted my order. I paid for my order and left. I am a manager at Carl's jr in Selma and never have I come across such a rude and idiotic behavior toward a customer. I feel that he really need some counseling on this issue before this store stars losing lot all customers. Thank you got your time and I will hope to hear from someone regarding this issue. I'm hoping to continue my frequent bid it's to 5019 location but if this problem persists I will reluctantly have to take my business elswhere.

I have never complained about service before. However, my order was wrong and I have been craving Taco Bell all day. They put one piece of chicken on my nacho bell grande when I ordered chicken on it. I was charges 99 cents, but received one piece. The soda was flat and the food was cold. I am very unhappy with the Springfield, Missouri Taco Bell lpcated on West Sunshine Street.

I went to taco bell long john silvers on my way home. my order was very specific. L9 NO HUSHPUPPIES PLEASE!!!!dr. pepper no ice. cashier said ok total is 4.91. i pulled around to pay and was given my food and my drink. drink was with ice as ordered. food has HUSHPUPPIES in the box. i was informed it comes with the HUSHPUPPIES and he would remove them. WHY IS IT HARD TO JUST NOT PUT THEM IN MY BOX????????? they do at other ljs. this is the LAST TIME i will stop there!!!!!! this would be a good establishment to go & do UNDERCOVER BOSS!!!!!!

I made a drive through order tonight 10/4 @ 7:45 pm at the Taco Bell in Buckeye, Az. I requested no onions on my burritos. At the pay window I asked her to make sure since I am allergic to them. She yelled to the prep line no onions on those. I got home took a bit of my burrito and found my mouth full of onions. My sons burritos had them as well. I was unable to eat the food I ordered and quickly took allergy medication. I tried to call the store but the phone was busy for 45 minutes when I gave up. This could have been an accident but due to the age and attitudes of the workers I have a feeling this was ment as a joke. It's not funny. In fact it's highly dangerous and life threatening.

I am a 70 year old veteran. Your Super Bowl commercial is demeaning, insulting and in bad taste. You show no respect for the elder population. I do not frequent fast food often, but be assured, it will not be Taco Bell when I do. A public apology to seniors would be the responsible response.

On January 9, 2013, I entered the drive thru of the Marshall, TX (75670) Taco Bell around 10:40 pm. I attempted to place a order, but failed on the first attempt due a younger lady employee saying she was failing to hear me thru the speaker. I then pulled around to the window to place the order so I could be better understood.

Immediately I was unable to speak because of a older gentlemen employee by the name of Mr. Wilson, informing me in a absolute rude manner (shrugging his sholders and hand gesturing as if he did not care) that he would not take my order from the window that I must place the order from the drive thru speaker. I attempted for about a minute to explain to him that the younger lady was unable to hear me and I was trying to make it easier on her from the window now. T

his still seemed to agitate Mr. Wilson and further explained to me that I could not order from the window. I then became agitated myself (after telling Mr. Willson that his rudeness wa not necessary) and seeing that there was not going to be any reasoning with the gentlemen, I pulled back around the drive thru. I then had to procede to yell at the speaker. (I admit while in a complete agitated state due to the rudeness of Mr. Wilson) I placed the order yelling into the speaker. then made it back to the window.

I immediately asked the name of the manager so I could place a compliant, which the name was refused by Mr. Wilson, the younger lady and what seemed to be three or four other employees. I stated further that even without the name of the manager I would still file the complaint, at which time Mr. Wilson pointed to the other employees and proceded to say "I think I have about four or five others here."

I then left the property after paying for the food. I find the extreme rudeness of the employee to be completely unprofessional. While I expect nothing will really come of this email I want to let the owner and manager of the facility to know exactly the conduct that their employee processes to the customers that seek their business. Thank you.

I went to the Taco Bell in Loveland, Colorado, 1330 Lincoln, at 7:45 pm on Saturday, April 14, 2012. I purchased a double decker taco supreme. When I opened it up, there was not tomato or sour cream on the taco. I took it to the counter and the manager said they would make me a new one.

I commented that if she just gave me some tomatoes and some sour cream on the side, they wouldn't need to make a new one and waste the one I had, creating a great expense or loss to them. She gave me two containers and the sour cream was near a dimes worth. I asked for a little more and she was not willing. I left the double decker on the counter and decided I was not going to get what I had asked for, feeling it was a small request.

I then asked the cashier for my refund and she said they couldn't when I disposed of the food. I told her that I didn't dispose of it that I left it on the counter for them to decide what they needed to do with it. She discussed some with the manager and then gave me money back for the double decker without the tax. I lost all the way around. The real sad thing about it, my husband and I go there quite frequently and are satisfied customers, until this incident.

Over a small drop of sour cream.

Hello,I went to the Taco bell at 4105 E.8 mile rd.Warren mi 48091 I went thru drive thru late night bout 12:30am my brother in law and I.We ordered family pack 2 bean burrito extra extra red sauce,8 hard shell tacos,1 5 layer burrito,2 soft tacos,and steak quedela a chulpa beef combo with soft taco no lettuce with strawberry fruiteze.Got home did not have 2 soft tacos and my hard shells had hardly any meat meat in them..So,I called the store.some manager answered and I asked her name she didn't say..so,I started telling her what was messed up.she started getting rude with me.said what you want me to do one back I said I can't she said well I can't help.hung up.so I talked back told her that was rude of her and she started yellling things at me saying I don't know who I'm messing with..I said I will go over her head to complain.I dfont like being treated like this just she is having a bad day..,I have my receipt still.if u want to contact me my cell is2698049526!

The two burrito supremes I ordered, the shells were HARD. And the meat in theXXL nachos steak was mushy and some of it had alot of fat like stuff in it. I get the steak taco salad all the time. But the steak in the XXl nachos was nothing like the steak I get in the taco salad. I was very dissapointed !!!

3130 lee hwy, bristol, va We asked for chalupa steak and chicken and paid extra for Baja. We order 4 and got 5 steak. Lousy tasting. Old sour cream, wilted lettuce, greasy chalupa I got this home and no one could eat it $17.00 waste of money. We will not be eating at Taco Bell For some time. Last time ordered 2 soft tacos meat and cheese only They came with lettuce and tomato The time before we went my daughters chips tasted Like detergent had been spilled.

For the last month or so, every single time I've ordered a bean burrito with extra onions, I have had my order messed up. Either I get a burrito with no onions, a burrito with sour cream, or a burrito with no cheese. Never have I gotten a burrito with extra onions like I order. This has happened about 7 times. The location of the Taco Bell this had happened in is 4th street, Leavenworth, Kansas. If something could be done about this, I would greatly appreciate it. I'm getting really tired of wasting my money and not getting what I ordered and paid for.

My fiancé went into the lobby to order. He had ordered two chicken chalupas two Mexican pizzas and a XXL chicken nacho. We noticed the sour cream tasted funny, the chicken was cold and usually it is warm. We only live 5 min away from Taco Bell. I was a manager in the fast food business for two years. We love going there to eat and normally it's good food.

When I called to complain, the gal that I talked to I asked to speak to a manager and she said,"maybe I can help u."(In a restaurant business when someone asks to speak to a manager you let them speak to a manager). I told her my fiancé went into the lobby to order and when i tried to explain to the gal what was wrong she interrupted me twice asking me if he grabbed the wrong bag.

I had told her no and finally got to explain my reason for calling. Then she said,"I'm gunna have to get your name and number because I can't help you. A manager will call u back." I never got a call back. As a customer and a former manager I feel I had been treated poorly and not put as a valuable customer. Store location: W. Main St Rapid City SD 57702

So I'll start off by asking, how many times have you said, "Ok, I'll give it one more try." This was what I was telling myself as I debated after what to eat after a long 14 hour shift with not many options out there. I had been cheated by taco bell at numerous occasions for the lack-of-meat in...well...just about anything I ordered and vowed never again, only to find myself at 10pm standing in front of the archaic lit sign telling myself it would be a mistake. It was. So I decided to try the XXL Chalupa and a taco to subdue my apetite. I got the items home and I expected the box to be way bigger than the XXL Chalupa, not surprised.

I expected it to be not as big as advertised. It wasn't. HOWEVER, when the amount of meat in my XXL Chalupa is the same as or less than a regular taco, NOW I have a reason to complain. It's pitiful and false advertising. They only do this so you pay more and only get a vegetarian pita sandwich instead. What's the deal, it's not even 100% ground beef and only enough to pass food standards at that. So don't be fooled by this campaign to boost the Taco Bell corporate fat cats by advertising something that's not. I wish I could submit pictures to show proof.

I'm tired of ordering sour cream on every item and not getting it but getting charged for it. Every single time I go to the Southgate, Mi taco bell on fort street, I order the same damn items, a mexican pizza plus sour cream and a mexi melt plus sour cream, and I 4-5 times per week. More than half the times I do not get sour cream on them. We got 16 inches of snow yesterday, should I have to drive back up there just to get my sour cream on them? It isnt right, its like giving taco bell a free dollar every time i go there, and I dont want to quit giving them my business but its getting old fast.

Hi I've been a fan of your food for some years probably since the 90s so I go tonite 1/25/15 into a taco bell on I75 near Findlay ohio to order a Mexican pizza and was told we don't sell them because we don't have a deep fryer? What's with that I go into any taco bell in this country nd order pizza I don't need to here this my question is why am I standing in one of your franchises and I can't order a Mexican pizza because your franchise doesn't have a deep fryer ? You want my business but I put up with this?

I went sat at 10:30pm and ordered a gordita box. And service was slow because they had a car broken down. I called a family member to help who had a tow truck. I ate the food and went to church and at church the next day. I was rushed to the ER for food poisoning and I waited till Tuesday to talk to them and the GM took care of me by giving me a full refund. But I will never eat their again I am too afraid.

I am writing in reguarding this is the 3rd meal in which hair was in the food. Your staff at the Hoover location in Warren, Michigan. I NEVER see the staff wearing hair nets or plastic gloves in food prep. I know this is a major violation to the Board of Health. I had long hair in the cheese of nacho's, another time was hair FROZEN in the Starburst freeze!!!!! the 3rd and last time was hair across my Tostada. Your need to have your management team enforce the proper code which requires gloves and hair nets to be worn during food prep. My your children are no longer interested since these last 3 events. Maybe we should check into DEl Taco and see if that staff wears golves and hairnets during food prep. Please pass this on to the management team at this location.

Lisa Walker and disappointed family of (6)

On Friday 3/21 I bought two beef chalupas from the east broad st location and they were very good. The next day
I decided to do lunch at the taco bell on south Hamilton rd. Big mistake. The shell were too hard to eat. I tried
breaking off the very hard edges but still could not eat them. The only reason I didn’t take them back is because I
was too far away. I will never go there again. Whoever made those chalupas had to know that they were not fit
for human consumption.

I visited a North Lauderdale Taco Bell on Rock Island Rd a few days ago and on the counter is a game that you drop in your quarters/dimes etc and you can win some food. I gave my grandson a $1.50 and his friend that was with us 50 cents. They were dropping in the money and the friend at the last quarter got it on the yellow ledge which meant he won something. He was so happy at that time the guy behind the counter wiggles the thing the coin fell off and he said that thing is broken. The kids just looked like WHAT I asked to speak to a manager and he was no help at all. He said I can give you a free taco. I was like it is not free i just paid $2 dollars for it. He said well i cant give you the money back. I asked him why when the kids had been playing the game for a while did you wait til they got one on the yellow ledge before you said it was broken? He didnt have anything to say. I feel this is a scam . There was a lot of money in the game and I wonder how many other people got scammed. Please respond and tell me why this is ok.

I took my grandson and his friend to Taco Bell in north laudrdale yesterday and on the counter near the cash register there is a game. Where you drop a coi. In and can win free food. I gave my grandson. 1 50 in coins and 50 cents to his friend. As they put the coins I to the game the last coin landed on the yellow bar. My grandsons friend said yeah I won. At that moment I looked to see it on the yellow shelf. Then the man behind the counter shook if off and said that is broken. The kids were like what happened. I asked to see the managed because they watched the kids put the money in and never said if was broken until they won. The manager was. I help at all. He had no answers but to give me a free. Taco. I said if is not free thy just laid for if in the Adam machine I try to tell my kid that fair is fair and they saw today that this is not always true. I would like a response as to why this would happen and if it is a practice to have a fame you would not honor. Thank tou

Came in after work at the taco bell on hwy 78 in ga, and had to stand at the cashier for about 6-7 min. Before anyone came up to take my order. Everyone was in the kitchen playing around and being loud. Then when I got my order they messes it up. This is the second time it has happens at this location. It is a good location for me on my way home, but I will NOT be coming back here and just might not ever eat taco hell again.

I am do sick of visiting the Taco Bell In Port St Lucie Fl. They never know what they have it takes them 2 minutes ro ring up a tostada and they don’t know what rice they sell? Not going back time waster

On Saturday 5-4-13 at or around 1820 hrs I was refused service at Taco Bell for wearing a “hoodie” style sweat shirt, one I purchased at an upscale vendor, until I removed said article of clothing. There are no posted dress code signs and I was wearing a name tag from my employer with my face and full name is clear view at shoulder level.

So dining at Taco Bell on Pecos, Store # 000165 in Westminster Co. we received all of our order fairly quickly about 10 min to make it out. I don’t mind waiting as long as my food is made fresh. But the crunch wrap was completely soggy! It had to be sitting a very long time! So I asked nicely if I could get a new one , the cashier William B. looked at me like I was crazy, walked partially out of sight, laughed and said yeah just give her that. Then turned back to me and said just a minute. Not sure why I didn’t take it as a bad sign, maybe having faith in Taco Bell was to much to ask.

Well 2 min later I revived what I can only describe as a reheated crunch wrap. I am guessing it was the same one I received before just stuck back into the grill press. If you have any common since you would know that once a taco shell is soggy no amount a reheating will un-sog it. It made me feel nauseous and with the comment that was made left me questioning if they may have done something to it. I only made it through maybe 1/3 before just throwing it away I would rather starve then eat crap, It was gross , nothing like normal. I will never eat at the Pecos Taco Bell again and will highly discourage it with everyone I know!

My Family loves Taco Bell, it the only fast food my sone will eat! Normally we do not eat here. But at the location on Washington and 84th ave. They are GREAT, if we ever have a problem which is very rare but happens, They are super nice and always go out of their way to fix it! Go to eat at the 84th one! I highly recommend them! and they are super clean, unlike this place!

Where to begin.. We went to Taco Bell on March 31 2013, and we walked in the door at 9:30, and were immediately reminded that they were closing in 1/2 an hour and then at 5 minute intervals we were reminded they were closing and given the exact minutes. Meaning that a worker would come by our table and say ” We don’t want you to think we are kicking you out but we close in, ( insert the minutes).
Then on April 5, we thought we’d try again, now it was 9:40 and we were told they were closing in 20 minutes and they wouldn’t let us in the door. Even though we told them we were going to get it to go, because there was like 10 of us and they definitely do not do split orders in the drive thru.
Why keep going back you ask well friday is our hockey night and by the time we get done everything else is usually closed. But I will not be back to this one ever as I now have a picture that one of the local seniors from our high school posted of him licking a whole stack of taco shells. If I could post it I would. When the students that received the photo showed it to the managers they were told there was nothing they could do. Really!? Well just know that this mom is going to spread this photo to everyone I know until something is done about it.

I am very unhappy the worse food I have ever had. I am a regular the store located on Alma School and Warner in Candler Az. Tonight 2/25/13 I went to get food after work. First of all we got the wrong drinks which was no big deal the guy changed them out. I orderd two chicken bajas along with some other stuff for my roommate. I only live two streets away my food was ice cold, and was so hard I couldn’t even bite into it. I tore apart the bajas to eat the insides of it and there was no baja sauce they were made with sour cream. Also, never got a reciept so couldnt even just call the store.

During a visit to Taco Bell in Wagoner, Oklahoma my finger was cut badly on a broken chair between two pieces of metal. Not only were we not helped until we complained we had to leave quickly and didn’t get the right food. We did visit with the manager who filled out some kind of paper work but was never followed up on. I have since lost my complete finger nail from the situation. Not only did we get the wrong food but not all of our food. That is beside the point, no one ever phoned or wrote to check on the situation or the cost of stitches or such. I am very disappointed, and have not visited a Taco Bell since nor has any of my family. To me this speaks volumes of costomer service and professionalism of TACO BELL.

Sincerely,
Sharon McClure

Today (02/17/2013) around 4:45pm are 5pm I went to taco bell on 2972West Wheatland Rd. (972)572-7522.I catch the bus and have to catch it certain times and be in a certain rush.When I got to the cashier I pointed at the sign and answered politely I would like the six dorito taco and six crunch taco pack with a Mexican pizza and burrito supreme with no onions are tomatoes.She gave me my receipt the way I ordered it .I go to the restroom and see a guy waiting and when I come out a Hispanic family nears in but I thought of nothing.I then notice Bo exchange and when I get my meal;mysteriously my receipt is missing when I get home and my 12 pack was wrong with 6 crunchy with 6 soft tacos.
I called and asked a lady for the cross street and she didn’t know but knew there and had changed up my order after I told her the wrong price to see if she cooperate and which she didn’t.

I swung through a Taco Bell on 1 90th St. in Gardena today. I made a mistake.

I ordered the Volcano nachos with no jalapenos the way I always do. At first the girl tried to charge me for a volcano burrito, But after several minutes of trying, she finally got my order right. Keep in mind, I only ordered one item. I got around in the drive-through window, handed her my card and paid, and she handed me the bag with the nachos. I just been straight to my office and took them out of the bag. They looked horrible. They look like somebody had thrown a bunch of stuff on the wall and scraped it off to put it in a bowl. I took a photo, and if you would like to receive a photo of my email, please let me know right away and I will gladly email it to you. Despite the appearance I decided I was hungry enough to try to eat it anyway. The chips were extremely stale and chewy. Everything in the dish was cold as ice cubes. There was water in the bottom of the container.

I am an avid blogger. If I do not hear back with some sort of apology from Taco Bell within the next several days, I do plan to tell the world and show the world what I received. Right now my reach is about 20,000 people a day.

Thank you. I await your response.

I love Taco Bell. I actually go there quite a bit, even though the Taco Bell in Stillwater hasn’t gotten my order right once in 4 years. Sometimes, I’ll even drive to a different town to go to Taco Bell because the service at this location and the quality of their food is so awful. A couple of years ago I even went to the Stillwater location and ordered steak soft tacos with no lettuce. I ended up at home in Ripley, 20 miles away, with 4 steak soft tacos with only lettuce and a tortilla. No meat, no cheese, nothing but lettuce. But that’s besides the point. I went last night and ordered my food. I came home with over half the order missing or wrong. Granted I should have checked it before I came home but I was being rushed so I didn’t. The point is, I think I’ve finally given up on Stillwater Taco Bell. I’ve complained to the manager there before, I’ve tried contacting corporate headquarters and I’ve tried Facebook and no one ever gets back with me. I thought maybe I’d try this as a last ditch effort. If nothing else, maybe someone can give them a call.

From hearing from an old friend that worked at Taco Bell old have heard some pretty disgusting things that have happened at the Taco Bell on Gilbert and Basline. Hearing that most of the workers there are under the influence half of the time really upsets me. I’ve also heard that done employees will chew tabacco during work and sometimes spit in their customers food. I have also heard that some employees have had sex with a manager inside of the Taco Bell restaurant. These things my friend has participated in and have witnessed makes me never want to see a Taco Bell again.