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Taco Bell

2.0
624 complaints

Address

1 Glen Bell Way, Irvine , CA, 92614

Customers report widespread issues with order accuracy (missing items, wrong ingredients), extremely long wait times particularly in drive-thru, and poor food quality including small portions and stale ingredients. Staff professionalism and basic store operations are also major concerns, with reports of rude employees, stores closing early, and inadequate staffing.

Common Issues

40% (248)
wrong ordermissingincorrect
30% (186)
waiting45 minutes20 minutes
25% (155)
stalesmallbarely any
20% (124)
rudeunfriendlyhostile
15% (93)
closed earlyno staffno manager

Complaints

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Sharon Fryberger

May 31, 2019

00 nacho box and was very excited. I buy alot of the $5 boxes ... they are usually very good. So I go over to Taco Bell to get one only they told me they are not selling any more because they were using too many chips?????

WHAT DID YOU JUST SAY??? I had my mouth all set for the chicken nacho box only to be told they were not selling them any more. Was that just a come on to get people to come in and then have to choose something else.

Well I wont be back if they cant honor their special especially since its on TV EVERY DAY!!! Lost me as a customer.

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Leo Hernandez

May 29, 2019

Closed dine in room earlier (9pm) than operation hours (10pm) not following company policy by letting people (NOT CUSTOMER) inside while supposed closed. Manager in charge Chris treated me to meet him outside after his shift

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Karen Thomas

May 28, 2019

On Monday May27, we went to the Taco Bell in Ocean City Maryland which is a 25 minute drive from are house in Delaware. We wanted to get the nacho granda box but when we ordered we were not told we could not get this until I ordered it the way I wanted it. The girl at the register who was a manager walked away and when she came told us it was not available. Then the picture of this product should have been taken off the board. There was someone there who said he was the district manager but he did not care that it was still on the menu. I suggested that he should have put a sign up not available and all he said was good idea. We like to eat there but this is rediculas, also they charge more for there food. Not a happy customer

Karen Thomas

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Brandy Dekle

May 27, 2019

My husband and I are visiting the Deerfoot location and it was the worst visit! Apparently one of the employees has two male friends and they were yelling, using vulgar language, speaking out of the way to customers! It’s terrible.

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Michael Chism

May 27, 2019

My wife and I went to the Michigan City Taco Bell. 25 for the meal. While waiting on the very slow service we noticed how filthy the restaurant was, both the kitchen and dining area. We lost our appetite and told the manager the restaurant was filthy and we were leaving.

We were there on 5/26/19 about 7pm.

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Charissa Hernandez

May 27, 2019

I ordered 5 tostadas 3 Cinnabon (12) pack two cheese quesadillas 5 tacos supreme and 2 burrito supremes and and orange cream freeze and half of my order was filled and I was told by the employee they couldn’t fulfill my orders became there was a line! This is unacceptable !

I want a full refund for the total amount or my full order completely filled. I will go online and fuel a google and yelp co Lamont of not contact by your establishment by tomorrow

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Jeffrey

May 27, 2019

1818 E. Speedway BLVD. Terrible service. I ordered a chulupa box, paid extra for nachos. Didnt get the nachos in the drive through. GAVE MY BOX BACK and ask for it to be fixed... THEY GAVE IT BACK STILL WITHOUT NACHOS. Cashier was Zachary Z.

I honestly dont know how you can make the same mistake TWICE in 25 seconds... I GAVE THE BOX BACK AND THEY STILL DIDNT PUT THE NACHOS IN. Its one thing if i drive off and dont check... but when you are told your mistake and still dont correct it??

TERRIBLE will NEVER BE GOING BACK.

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Michael Chism

May 27, 2019

We went inside and chose what we wanted from the menu. 25 and while we were waiting for very slow service we looked around at the whole restaurant , the back kitchen and the whole dining room was filthy! We told the manager we couldn’t eat there the place was filthy and left.

It was the Taco Bell in Michigan City.

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lisa

May 25, 2019

On top of waiting in the drive-thru for 15 minutes---i get home to eat my lunch...and the order is wrong...could not eat any of it...i ordered number 6 chk sup --no lettuce on anything--and what does my order have lettuce on all!!!! If matters my order number was 360275 Taco Bell 004947.. Just do your job read the order--just amazing

very disappointed yet again by TB...

Lisa Berry

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Alison Costa

May 25, 2019

I used the Taco Bell app to place order #911070 on Wed, May 22. I drove 10 minutes to location on Winchester Blvd in Campbell, Ca to pickup the order and the restaurant was closed because the power was down according to the employees sitting down inside eating.

I asked when they would be up again and they said 20-30 minutes. I didn’t have the time to wait so ask the employee to cancel my order and she said she was unable since they didn’t have control of app orders.

I left because I didn’t know how long I would had to wait; how would she know when the power would come up. She didn’t bother to ask for my information or anything. This is an unacceptable customer experience for me.

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Valeria Coffee

May 24, 2019

U advertise nachos for 5.00+soda but it’s only for non-franchises stores and their are only 5% of non franchised stores and 95% are franchises so the sale is for the 5% only,a very small amount they are trying to get you in the store then add money on to your order saying they are not franchised,FALSE ADVERTISEMENT and MISLEADING stop with this mess unnecessarily reeling people in!!!!!!!!!!!!!

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Sage Smythe

May 23, 2019

m. Went thru drive thru and breakfast menu not up and had to go inside. Order burrito with no cheese and received one with no cheese and no sauce. It was a dry and awful meal. While I was waiting the dining room, there was still no business and staff busy chatting away in back talking about the other one (me) who had to go inside because of no menu on the drive thru.

Also numerous times they keep running out of eggs and refuse to serve breakfast during the breakfast hours.

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Steve Gengler

May 23, 2019

I went to one of your stores today if reading receipt right 027800 Katy 25109 Market Place Katy TX 77494. I went in ordered the party pack of 12 crunchy tacos. It's part my fault I should have checked the order but figured how hard is it to make 12 crunchy tacos.

Well when I got home there were only 9 tacos NOT 12 and 3 of those were not whole tacos the shells were all broken more like a taco salad. I did not go back to the store cause --it was now rush hour and traffic would have made the trip twice as long.

But did try to call the number on the receipt 281-644-2599 but the phone just rang and rang no one picked it up nor was there any type of answer or recording device to take my information. Just thought you might work on having the people count and make sure they don't crush things…

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Amber Danielson

May 22, 2019

3334 S 27th St, Milwaukee, WI 53215 store. Me and my dad went inside the building to get food to go. The drive thru was to long. We go in and order 4 crunch wrap supremes, and a 12 pack of those cinnabon balls.

We placed our order at 6:15 pm. As we are waiting the people in the drive thru are getting their food while the dining area is getting more people in crowding waiting on their orders or to order. Someone goes up and asks why are they getting served while we have to wait this long.

They said well because we have two drive thurs.... I'm like that was not the guys question. Its like like they didn't care. My dad was going to get his money back because of this poor service. We did not get our food until 6:50pm.

For just 5 items that was not even a complicated order. But our food came…

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Heather Church

May 22, 2019

Last night my order was so screwed up. 1/2 of it was completely wrong, and the other 2/2 was missing. I didn't get 60% of the food I paid for. The food I did receive was not at all what was ordered, and it looked like something someone had messed with, returned, and they resold it to me.

They also didn't even give me a receipt so they would help me fix my order. I would appreciate if something could be done to rectify the situation.

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Larry

May 22, 2019

Have been hearing about Taco Bell’s new Nacho Box on nat’l tv. Went in to Duncan, OK Taco Bell. Saw it on the overhead and ordered. Rep said we don’t have that. Takes too much chips he said. That is disgusting.

He sold me on buying the small nachos. Totally worthless.

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Larry

May 22, 2019

Have been hearing about Taco Bell’s new Nacho Box on nat’l tv. Went in to Duncan, OK Taco Bell. Saw it on the overhead and ordered. Rep said we don’t have that. Takes too much chips he said. That is disgusting.

He sold me on buying the small nachos. Totally worthless.

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Bill Chappel

May 22, 2019

Several occasions I have ordered at different locations the chulpa box for my wife who gets ill having cheese - ordering with no cheese or sourcream on anything. For some reason the order takers do not seem to think nacho cheese is cheese and they put it on.

Each time I took the order home and was unable to return for the order to be fixed. I'm really tired of this happening and very frustrated with the restaurants.

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Lou Tausz

May 21, 2019

The experience was bad. I love taco bell but the store I visited was not clean and the staff was more interested with their conversations than customer service. I believe the store number is 023269 in Germantown, Wi.53022

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Jack Jones

May 21, 2019

I ordered a XXL Grilled Stuft Burrito which is supposed to be grilled. What I got was a plain burrito with a soft tortilla. It's not that hard to follow online orders. Everything is written out. I guess that if I want to order from Taco Bell in Los Lunas, NM I will have to take everything out of the the bag to insure I received what I ordered.

Not the first time my order has been wrong. Very incompetent.

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Doreen Day

May 21, 2019

Went to taco bell on wise Ave. Dundalk md. To order food inside. I see food and utensils in the middle of the floor where the food is prepared. Most disgusting thing I've ever seen in a fast food restaurant.

I will never go to another taco bell. The employees were looking at the mess and laughing, especially the girl with reddish hair in the back left of picture. They were playing around and cursing. Disgusting!!!!

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josefina

May 20, 2019

The cashier Dianna C Taco Bell 027792 she was so rude I called the the store I spoke whit the general manager but he don’t even care I never will return to that store so rude and unprofessional

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Andy nolen

May 20, 2019

Your power bowle has gotten smaller. I will be moving on to your competitor.

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Neal Myers

May 7, 2019

on 5/6/2019 Myself and a coworker stopped off at 1615 suite b south main street Weaverville ca 96093 to get a Sub sandwich I asked for the new steak and bacon sub the girl stated sorry out of bacon, I asked her well you guys are advertising it she stated yes but we had a busy week end I said ok so we proceeded to the vegetables I told her what I wanted she again said sorry no lettuce this was a very poor sub with out the items that I requested and

payed for didn't want to go across the parking lot to burger king I felt all customers ordering were in satisfied myself and my partner was.

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Pherneco Myers

May 7, 2019

38. Each combo should have came with three taco's each. 5 miles away, I opened the bag to find only eight Tacos. I called to report the issue, the phone rung forever ( in which I understand it's a place of business) someone finally answered and put me on hold for the manager on duty.

Someone answered the phone and said "yes" I had to ask who it was that I was talking to. when I told her ( Hope) of the issue. She remembered my order and stated that she counted nine tacos. I informed her that I was looking at eight tacos.

She stated that she would give me another taco. I felt unappreciated as a loyal customer and belittled as if I lied about a single taco. For me it was the principle of the matter, I wanted what I paid for and I didn't want to make another trip just to complete my order.…

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michael cady

May 4, 2019

Hi You ask for customers to download and use your app. i have tried several times. I was looking to save some money. No such luck.

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H kienast

May 3, 2019

Waited in the drive thru 40 minutes for two tacos. Two cars were ahead of me. There were four employees at the drive thru window and all of them were on their phones in stead of serving customers. I could have made a four course meal at home in less time then that.

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Joseph Spang

May 3, 2019

00 on food at taco bell 2101 East Dorthy Lane in Kettering, Ohio 45420 and I tell you it was a total waste of money! We got 2 power steak burritos and 2 tacos and 2 tostadas and the only thing worth the money was the tostadas!

00 you would at least be able to taste so sort of steak, that did not happen! The tacos for not even make the shell 1/4 full! Pretty sad!!!!!!!!!

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vickie

Apr 30, 2019

The bread was mushy they put sour cream on them ask them not .

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Gary Hale

Apr 30, 2019

My wife and I have eaten at Taco Bell almost every weekend for over 40 years. My wife suffers from 18 years of MS damage and then had a separate major health event a few months ago that caused much additional damage, part of which is the loss of use of her left hand.

We at at a Taco Bell in the Hickory Hollow area of Antioch TN last Saturday night. My wife ordered her usual, the "Taco Supreme Meal". It comes with 3 taco supremes. Two of her three tacos had major cracks in the shell, to the point is was impossible to pick them up and eat, especially with only one working hand.

I tried to wrap the paper around the taco and let her eat a bit at a time pealing the paper back after each bit. It turned the meal from an enjoyable experience to work and didn't go well at all.

Not what we had in…

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richard mckelvain

Apr 29, 2019

I hope you take me seriously Ellenton store needs help asap service very bad no supplies in dinning room place needs cleaning bad and employees selling drugs in restroom and also having on their person manager doing all the work and letting employees stand and watch her and telling her to do it her self

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Andy

Apr 29, 2019

I went to taco bell in jefferson ga and waited 40 mins for my food before asking for a refund there were 4 employees standing around doing nothing they even took tacos out of my order to give to some else that was fussing i got my refund and left one guy has been there 50 mins and still didnt get his food by the time i left the manger was very rude and didnt want to give my money back but

i got a little rude with him and he gave my money back and this is not the first time

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nathan beck

Apr 29, 2019

taco bell in Sikeston mo is a rip off they are rude as possible and don't put no meat on the 17.25$ box of taco it a cold box of lettuce and shell I called to complain and the manager ryan was so rude I will not be back

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nicolegillory@gmail.com

Apr 28, 2019

I am a regular customer. Sometimes I come to the store twice in one day. Usually all the employees are very nice and friendly. Even the management. They always go out of their way to make me feel special, but here lately, everyone has been extremely rude.

I noticed that certain workers were no longer working there. I was sitting in the lobby with my family one day, and the store manager was going on and on, bragging really, about firing workers and making them quit. Very unprofessional.

I was so upset, my family and I decided to just leave. If these people knew they were being talked about like that, I would hope they feel utterly upset, knowing that managers were talking about them. I hope something is done about this. Very unprofessional.

I won't be back for a while. I don't want to…

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Shontel Andrews

Apr 28, 2019

626 McArthur Dr. Alexandria La. 71303 I went to Taco Bell around 12am. I ordered a Mexican Pizza no beans extra meat. 21. I went straight home & got ready to eat my pizza. I opened the box & automatically u could smell that the cooking oil that was used was old.

I took a bite & couldn’t eat it because it taste like poison. I called and asked for the store manager at this number 318-449-8800. I asked her what was her name & she refused to tell me. Then she said what is your problem ma’am.

I said I ordered a pizza & I can’t eat it because it taste nasty. Then I said you all need to change the cooking oil because it makes the food taste bad. She then said there is nothing I can do about it, the morning shift is responsible for changing the oil.

I then said there is something u can do about…

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jeremy edmondson

Apr 28, 2019

s that the reason was my order was to big for the drive thru i told him ive order twice as much at the same location and big threw the drive thru plenty of times with no problems our food was awful the threw everything togeather in a nasty mess half the ingredients to the meals missing served me unsweet tea that tasted like water it didnt even look like tea half our burritos was missing two boxes where missing it was all out a very horrible trip please help me with this and

yes please send me a response email i spent 60 dollars and didnt even get half of what i paid for thanks so much

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John

Apr 28, 2019

Around 10:30pm 4-27-19 went to the drive thru and ordered 2 frito burritos, 1 cheese burrito and two chalupa craving boxes and asked for mild sauce I didn’t get any sauce only got one chalupa and no straws for the 2 drinks. We live around the corner from the one on 19th and broadway but come to the one on 12th and i35 in moore because of issues with the one closer to me.

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David K

Apr 28, 2019

First off, the only reason why I gave it 1 star is because it won’t let me give 0 stars. I visited the Taco Bell location in Garland Texas 3178 Lavon Dr. I waited 20 minutes for my order that I had ordered on the in store kiosk.

When I finally get my food I do not have any or the 3 drinks that I had ordered. I stood at the counter and was looked at by a female employee multiple times without being asked if I was needing something.

I was in such anger from having to wait so long for my food that I just grabbed my bag and left. This was a mistake, I should know better because every time I visit this particular location my food is wrong every single time.

This time half of my food was missing and what I did at was wrong.

Also the tacos and burritos where barely wrapped and everything was…

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Deborah Stewart

Apr 27, 2019

Could not get a Gordita Crunch or soft Taco at 7:30 PM on Friday 4/26/19 because of all things they didn't have any soft tortillas. How can this be wow.

Also, nacho chips were stale, wrong hot sauce was in the bag and believe or not some people actually use napkins weird huh. Three issues at one time is more than necessary. 1. NO soft tortillas to make a soft taco or Gordita Crunch 2.

Wrong hot sauce in the bag 3. NO napkins 4. Stale nacho chips I don't generally complain, stuff happens but this was more than I am willing to ignore for bad customer service. Get it together 6560 N. , Eagle, ID Deborah

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Roger D jenkins

Apr 25, 2019

I visit a Taco Bell in North Carolina and I was very Disappointed that Taco Bell does not respect state law when it comes to open carry. I was told I could not finish eating my meal and I had to leave .

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Nickol Sanchez

Apr 20, 2019

I have never in all my years of being a customer ( or even a former ) employee of Taco Bell been so mortified and angry about the situations and employees. Taco Bell has always been so customer friendly but this location on airport and bryne as forgot the customer is the reason they have a job. Wow just amazed.

Taco Bell will not be in business much longer as long as you guys put your customers last.

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Jerry Beran

Apr 19, 2019

Went through drive thru at 10 with only a couple cars in front of me. Was there for a half hour after placing order and finally got my food. Taco Bell employees laughing and goofing around inside in no hurry to fill orders.

By the time I left there was at least 7 more cars behind me. I asked for mild sauce I was given about 25 packets with about 25 napkins. Extreme waste of the sauce and napkins. Slowest taco bell I've ever been through.

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vance Hughes

Apr 18, 2019

The manager as well as the employees were cursing a lot. Using the highest level of curse words they could. There was myself another customer and her young daughter in the building while they were using such foul language. I was so offended and felt sorry for the lady and her daughter.

This was the Taco Bell 8317 judge Perez dr Chalmette la also we were not allowed to order at the counter. The lady working the front counter informed me that she did not have a drawer and I “had to use the kiosk”.

This is unacceptable and I will no longer visit that location.

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Beverly Brown

Apr 15, 2019

April 11, 2019 approx. m. 79. m. I left out or the drive thru (2) cars still ahead of me, because I was really getting sick and drove myself home while I could drive. I called back the next day to let them know exactly what had happened and someone kept on hanging up on me.

I never went back to the store, I know that they know one order was not picked up. Every time I called the person would hang up on me.

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Mr. Earl Landgraff

Apr 15, 2019

I am a Senior 70 year old living in SpringHill Florida , I went to Taco Bell tonight For my wife and I. I ordered Mexican pizza, two number 3# 3 Taco meals One being hard shell and one meal being soft with drinks.

I have to say I don't complain but this was too much. the Drinks were poured from large bottles and they had no carbonation a DR. Pepper, why from bottles and not a machine? the Mexican Pizza was like mush with meat only on about one quarter of it, the #3 soft meal all three were different being that one had just the veg and

no meat at all, one having sour cream, and one having meat and veg, all three were cold as if just coming from a refrigerator. All I can say is that it seemed like so much was wrong that they had to try on purpose to m ess up my order.

Sorry to say this…

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Peggy Renier

Apr 14, 2019

Recently I stopped at two of your locations, got a Power Salad at California Oaks & Whitewood and today just a taco before going grocery shopping at Winchester & Murrieta Hot Springs. Both places I was not offered any sauce.

Is this a new policy. Yes, I know, all I have to do is ask, but forget until I am away from the store. Loved it when they asked what kind you wanted. Have had the power salad before, not there, this one contained mostly cheese underneath all the other stuff, few black beans, the chicken was good.

If I were a cheese lover, it would have been great, but preferred the old one where there was some cheese, then a pile of black beans, tomatoes, rice etc, etc. The taco was good, just nothing to pour on to make it better. Thanks Peggy Renier

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johnny little

Apr 14, 2019

the Taco Bell on north airline hwy in Gonzales La. is sorry. this is the third time I've been there and stood at the counter for 5 to 7 min and they didn't even act like I was there. The manager should be fired.

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Andrew Johnson

Apr 13, 2019

I went to my local Taco Bell on northside drive in Jackson ms. I ordered almost $30 of food and was very happy that I got my food pretty quickly. When I got home I realized that I was missing 4 items.

I called the store several times and got no answer. It may have been maybe $5 of food missing. Add the fact that the food tasted pretty bad. An overall bad experience. A $30 order around 8:45 on a Friday night, I expected maybe a wait.

The store was not busy and the food tasted like it was pre made. I just want an answer for not so good food and the loss of money.

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Beverly Brown

Apr 12, 2019

On April 11th, I went to Taco Bell on 9 Mile and Telegraph, Southfield, Michigan. I got there approx. m. 79,) paid for it and proceeded to wait for my order that I placed. m. and I was still waiting for my order and I was feeling sick, drove out of the line forgetting to get my refund.

When I called back they just kept on hanging up on me. Slow and rude people. 79. Thanking you in advance.

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Kim presley

Apr 12, 2019

I was over chargedtonight ffor 2 loaded nacho tacos. The menu said $1.00 each and I was charged $1.29 each. When I mentioned the error to the cashier all she told me was that it rings up $1.29 and that there wasn’t anything she could do about it.

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