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Taco Bell

2.0
620 complaints

Address

1 Glen Bell Way, Irvine , CA, 92614

Customers report widespread issues with order accuracy (missing items, wrong ingredients), extremely long wait times particularly in drive-thru, and poor food quality including small portions and stale ingredients. Staff professionalism and basic store operations are also major concerns, with reports of rude employees, stores closing early, and inadequate staffing.

Common Issues

40% (248)
wrong ordermissingincorrect
30% (186)
waiting45 minutes20 minutes
25% (155)
stalesmallbarely any
20% (124)
rudeunfriendlyhostile
15% (93)
closed earlyno staffno manager

Complaints

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Leo Hernandez

May 29, 2019

Closed dine in room earlier (9pm) than operation hours (10pm) not following company policy by letting people (NOT CUSTOMER) inside while supposed closed.

Manager in charge Chris treated me to meet him outside after his shift

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Karen Thomas

May 28, 2019

On Monday May27, we went to the Taco Bell in Ocean City Maryland which is a 25 minute drive from are house in Delaware.

We wanted to get the nacho granda box but when we ordered we were not told we could not get this until I ordered it the way I wanted it.

The girl at the register who was a manager walked away and when she came told us it was not available.

Then the picture of this product should have been taken off the board.

There was someone there who said he was the district manager but he did not care that it was still on the menu.

I suggested that he should have put a sign up not available and all he said was good idea.

We like to eat there but this is rediculas, also they charge more for there food.

Not a happy customer

Karen Thomas

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Brandy Dekle

May 27, 2019

My husband and I are visiting the Deerfoot location and it was the worst visit!

Apparently one of the employees has two male friends and they were yelling, using vulgar language, speaking out of the way to customers!

It’s terrible.

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Michael Chism

May 27, 2019

My wife and I went to the Michigan City Taco Bell.

We placed our order and paid the $10.

25 for the meal.

While waiting on the very slow service we noticed how filthy the restaurant was, both the kitchen and dining area.

We lost our appetite and told the manager the restaurant was filthy and we were leaving.

We were there on 5/26/19 about 7pm.

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Charissa Hernandez

May 27, 2019

I ordered 5 tostadas 3 Cinnabon (12) pack two cheese quesadillas 5 tacos supreme and 2 burrito supremes and and orange cream freeze and half of my order was filled and I was told by the employee they couldn’t fulfill my orders became there was a line!

This is unacceptable !

I want a full refund for the total amount or my full order completely filled.

I will go online and fuel a google and yelp co Lamont of not contact by your establishment by tomorrow

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Jeffrey

May 27, 2019

1818 E.

Speedway BLVD.

Terrible service.

I ordered a chulupa box, paid extra for nachos.

Didnt get the nachos in the drive through.

GAVE MY BOX BACK and ask for it to be fixed...

THEY GAVE IT BACK STILL WITHOUT NACHOS.

Cashier was Zachary Z.

I honestly dont know how you can make the same mistake TWICE in 25 seconds...

I GAVE THE BOX BACK AND THEY STILL DIDNT PUT THE NACHOS IN.

Its one thing if i drive off and dont check... but when you are told your mistake and still dont correct it??

TERRIBLE will NEVER BE GOING BACK.

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Michael Chism

May 27, 2019

We went inside and chose what we wanted from the menu.

We paid for our food,$10.

25 and while we were waiting for very slow service we looked around at the whole restaurant , the back kitchen and the whole dining room was filthy!

We told the manager we couldn’t eat there the place was filthy and left.

It was the Taco Bell in Michigan City.

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lisa

May 25, 2019

On top of waiting in the drive-thru for 15 minutes---i get home to eat my lunch...and the order is wrong...could not eat any of it...i ordered number 6 chk sup --no lettuce on anything--and what does my order have lettuce on all!!!!

If matters my order number was 360275 Taco Bell 004947..

Just do your job read the order--just amazing

very disappointed yet again by TB...

Lisa Berry

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Alison Costa

May 25, 2019

I used the Taco Bell app to place order #911070 on Wed, May 22.

I drove 10 minutes to location on Winchester Blvd in Campbell, Ca to pickup the order and the restaurant was closed because the power was down according to the employees sitting down inside eating.

I asked when they would be up again and they said 20-30 minutes.

I didn’t have the time to wait so ask the employee to cancel my order and she said she was unable since they didn’t have control of app orders.

I left because I didn’t know how long I would had to wait; how would she know when the power would come up.

She didn’t bother to ask for my information or anything.

This is an unacceptable customer experience for me.

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Valeria Coffee

May 24, 2019

U advertise nachos for 5.

00+soda but it’s only for non-franchises stores and their are only 5% of non franchised stores and 95% are franchises so the sale is for the 5% only,a very small amount they are trying to get you in the store then add money on to your order saying they are not franchised,FALSE ADVERTISEMENT and MISLEADING stop with this mess unnecessarily reeling people in!!!!!!!!!!!!!

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Sage Smythe

May 23, 2019

Taco Bell in Belfair, WA today, Thursday about 7:15 a.m.

Went thru drive thru and breakfast menu not up and had to go inside.

Order burrito with no cheese and received one with no cheese and no sauce.

It was a dry and awful meal.

While I was waiting the dining room, there was still no business and staff busy chatting away in back talking about the other one (me) who had to go inside because of no menu on the drive thru.

With their free time instead of tearing down customers, they could do their jobs and put the menu up......................

Also numerous times they keep running out of eggs and refuse to serve breakfast during the breakfast hours.

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Steve Gengler

May 23, 2019

I went to one of your stores today if reading receipt right 027800 Katy 25109 Market Place Katy TX 77494.

I went in ordered the party pack of 12 crunchy tacos.

It's part my fault I should have checked the order but figured how hard is it to make 12 crunchy tacos.

Well when I got home there were only 9 tacos NOT 12 and 3 of those were not whole tacos the shells were all broken more like a taco salad.

I did not go back to the store cause --it was now rush hour and traffic would have made the trip twice as long.

But did try to call the number on the receipt 281-644-2599 but the phone just rang and rang no one picked it up nor was there any type of answer or recording device to take my information.

Just thought you might work on having the people count and make sure they don't crush…

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Amber Danielson

May 22, 2019

3334 S 27th St, Milwaukee, WI 53215 store.

Me and my dad went inside the building to get food to go.

The drive thru was to long.

We go in and order 4 crunch wrap supremes, and a 12 pack of those cinnabon balls.

We placed our order at 6:15 pm.

As we are waiting the people in the drive thru are getting their food while the dining area is getting more people in crowding waiting on their orders or to order.

Someone goes up and asks why are they getting served while we have to wait this long.

They said well because we have two drive thurs....

I'm like that was not the guys question.

Its like like they didn't care.

My dad was going to get his money back because of this poor service.

We did not get our food until 6:50pm.

For just 5 items that was not even a complicated order.

But our…

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Heather Church

May 22, 2019

Last night my order was so screwed up.

1/2 of it was completely wrong, and the other 2/2 was missing.

I didn't get 60% of the food I paid for.

The food I did receive was not at all what was ordered, and it looked like something someone had messed with, returned, and they resold it to me.

They also didn't even give me a receipt so they would help me fix my order.

I would appreciate if something could be done to rectify the situation.

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Larry

May 22, 2019

Have been hearing about Taco Bell’s new Nacho Box on nat’l tv.

Went in to Duncan, OK Taco Bell.

Saw it on the overhead and ordered.

Rep said we don’t have that.

Takes too much chips he said.

That is disgusting.

He sold me on buying the small nachos.

Totally worthless.

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Larry

May 22, 2019

Have been hearing about Taco Bell’s new Nacho Box on nat’l tv.

Went in to Duncan, OK Taco Bell.

Saw it on the overhead and ordered.

Rep said we don’t have that.

Takes too much chips he said.

That is disgusting.

He sold me on buying the small nachos.

Totally worthless.

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Bill Chappel

May 22, 2019

Several occasions I have ordered at different locations the chulpa box for my wife who gets ill having cheese - ordering with no cheese or sourcream on anything.

For some reason the order takers do not seem to think nacho cheese is cheese and they put it on.

Each time I took the order home and was unable to return for the order to be fixed.

I'm really tired of this happening and very frustrated with the restaurants.

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Lou Tausz

May 21, 2019

The experience was bad.

I love taco bell but the store I visited was not clean and the staff was more interested with their conversations than customer service.

I believe the store number is 023269 in Germantown, Wi.

53022

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Jack Jones

May 21, 2019

I ordered a XXL Grilled Stuft Burrito which is supposed to be grilled.

What I got was a plain burrito with a soft tortilla.

It's not that hard to follow online orders.

Everything is written out.

I guess that if I want to order from Taco Bell in Los Lunas, NM I will have to take everything out of the the bag to insure I received what I ordered.

Not the first time my order has been wrong.

Very incompetent.

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Doreen Day

May 21, 2019

Went to taco bell on wise Ave.

Dundalk md.

To order food inside.

I see food and utensils in the middle of the floor where the food is prepared.

Most disgusting thing I've ever seen in a fast food restaurant.

I will never go to another taco bell.

The employees were looking at the mess and laughing, especially the girl with reddish hair in the back left of picture.

They were playing around and cursing.

Disgusting!!!!

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josefina

May 20, 2019

The cashier Dianna C Taco Bell 027792 she was so rude I called the the store I spoke whit the general manager but he don’t even care I never will return to that store so rude and unprofessional

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Andy nolen

May 20, 2019

Your power bowle has gotten smaller.

I will be moving on to your competitor.

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Neal Myers

May 7, 2019

on 5/6/2019 Myself and a coworker stopped off at 1615 suite b south main street Weaverville ca 96093 to get a Sub sandwich I asked for the new steak and bacon sub the girl stated sorry out of bacon, I asked her well you guys are advertising it she stated yes but we had a busy week end I said ok so we proceeded to the vegetables I told her what I wanted she again said sorry no lettuce this was a very poor sub with out the items that I requested and payed for didn't want to go across the parking lot to burger king I felt all customers ordering were in satisfied myself and my partner was.

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Pherneco Myers

May 7, 2019

I ordered three number 11 combos, that's the Dorito supreme with drinks totaling $25.

38.

Each combo should have came with three taco's each.

When I got home 7.

5 miles away, I opened the bag to find only eight Tacos.

I called to report the issue, the phone rung forever ( in which I understand it's a place of business) someone finally answered and put me on hold for the manager on duty.

Someone answered the phone and said "yes" I had to ask who it was that I was talking to. when I told her ( Hope) of the issue.

She remembered my order and stated that she counted nine tacos.

I informed her that I was looking at eight tacos.

She stated that she would give me another taco.

I felt unappreciated as a loyal customer and belittled as if I lied about a single taco.

For me it was the…

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michael cady

May 4, 2019

Hi You ask for customers to download and use your app.

I would be nice if it allowed you to input the information to create an account.i have tried several times.

I was looking to save some money.

No such luck.

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