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Write for Us Taco Bell Complaints Continued... (Page 4)
620+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
ssaturday 01/27/18 to store on hampden and tower red ,aur colo the mgr is mary travis i asked the super is the WORST ever of any around us and this is ALWAYS. I had sit in line for 1.2 hr to get my order becausem3 cars head had trouble with their order and they just sit instead of moving them to the front. These orders were big and took a long time after the 1st they too 10mins to fill the two infront of me why with all that hold time can't they have orders reDY WHEN I GOT TO THE WINDOW MY OrDER WAS NOT COMPLETE SO I HAD TO WAIT I looked in the window there were only 2 people in the whole restaurant then I loud hear nothing but laughing going on and the young man at the window was annoyed so he shut the window so i dn't keep hearing it when i asked for the mgr name he dn't know so had to go to the office where i am sure the mgr was sitting or laughing not watching that there were 8 cars behind me and i have already sat 1/2 hr i dn't want to do this but this is very common here and most time the orders are wrong please take care of this it is a busy store for many years and needs a real mgr to supervise these kids facebook would have a hay day over this by the way i usually spend 12 to 20 dollars each time
On the night of January 27th me and my wife went to the Taco Bell in Maysville,KY and spent about $20. The food was ok despite the fact I had to take my nacho fries ( the main reason I went there to begin with) back because they where cold! The person working the front register and cleaning the dining room was walking around in the dining room complaining about the store and how bad it sucks the whole time we were inside, not very quietly either. Also, before we left we ended up being insulted, yelled at, and told to pretty much leave by that same person! In short I have never had a more horrific experience at a restaurant in my entire life! If we ever decide to return and are greeted by that same employee we will most certainly be leaving!! If anyone would like to speak to me about this my name is Jerry Davis and my telephone number is (606) 584-0957.
THE CUSTOMER SERVCE AT THIS LOCATION IS HORRIBLE. Ordered the new fries which had about 5 fries and I asked for the manager and her response is well there are complaints across the US and that’s what we have to do..so if you don’t want them give me them back and I will give you a dollar. How is this girl a manager!?!? Also while sitting inside I see two different oeople leave and go back in because they messed up theirs order. Something has changed at this Taco Bell and it is ruining the place. I can’t even tell you how many times I get take out and get home to have food I ordered and paid for missing!! SOMEONE REPLACE THIS MANAGEMENT AT THIS SPRINGBORO LOCATION ALREADY
My frito burrito has no Fritos. We are not driving all the way back up there.
i just left your taco bell 030166 ordered a chicken quesadilla to go. it was burned so i gave it back to the counter person. was told they would make me another. what i got home with was two slices from the one i handed in & two slices of a new one. that is not right. you will lose me as a customer. the order number is 142954 also said my number is 154
My order was wrong and the people in charge didn't care or fix it I was only white person there and had to wait till they served all black customers first and it is not the first time will not ever come back
Went in to get food for me amd my family and I order k10 7.99 with 3 piece chicken with 2 sides and a biscuit and a drink. When i order I always check my food because it is always wrong or missing something. I open the box of chicken and found 3- 2inch size of chicke legs 2 sides mash potatoes and mac and cheese no biscuit. Asked the girl that took my order it soupose to be a thigh and she said no look at the picture i said excuse me you look. She went to talk to the manager and Edwardo didnt say nothing to me so I said I want my Money and toss the money at me and grab the food and left not saying nothing. Very ruxr customer service.
I went through the Taco Bell drive-thru near my home tonight, and for the 5th time in the last 18 months, they got my order wrong. I gave everyone else their food, but I took mine and went back to the location to get the item they left out of my bag. When I arrived I explained the problem, and noted that now my food would be cold because of their error. The supervisor offered an order of cinnamon twists or a drink as an apology. I accepted. When the employee brought the food, they did not replace my cold food. I insisted it be replaced. When I finally got home with the food, I gave my daughter her food and the "twists", then went to eat my food. My daughter handed me back the bag of "twists", because it was not twists, it was tacitos and cheese sauce. My daughter is a vegetarian. There is no way I would have accepted an offer of tacitos. I understand that being the branch located next to the freeway makes it a busy location, but this is ridiculous! I've even been told by others who used to work there, that there is a "game" the staff is known to play where they intentionally screw-up the drive-thru orders, expecting that often the customers will be long gone before the "mistake" is discovered, therefore they won't bother to come back to get it fixed. I didn't use to believe this claim, but as this has happened so many times to me alone, I can't help but believe it! This is FAR from acceptable! Taco Bell used to be my favorite. Not anymore! Plus, now I can't even give you a transaction number, as the supervisor took my receipt and never returned it to me.
While enjoying a meal before going to work, employees at the Plainfield Taco Bell were having a loud, heated argument in the back, behind the counter. Customers and other employees were watching the incident very uncomfortably. Some customers left without placing their order. It was very unprofessional.
a few weeks ago I visited the taco bell #032307 I orderd the $5 meal and specified no whip cream on the gordia crunch.i opened it and it had some white cream on it.the cashier adreaun k took it to the acting manager who responded in a very harsh and rude way that it wasn't sour cream.i politely stated that Id prefer no cream of any type no ranch etc.she rolled hers eyes and mumbled something under her breath.i didn't say anything I just got my food and ate.if these workers don't like what they do then waste management is hiring
My order was incorrect. I was charged for a $5 Chicken quesadilla box and a cheesy Gordita crunch but did not receive the latter. I was also just given sauce without being asked.
I went thru drive thru taco bell in Newport,arkansas hwy 67 on 301 I place a order I wanted 4 burritos I drove up to window this chubby black lady was very rude towards me I gave her the money she handed or should I say shoved at me I look in bag only 2 burritos she slam the window shut and I trying get her to open window well she did and I said I order 4 burritos she said screen shows 2 and slam window again I still sit there she opens window and goes screem whats ur problem and I said can I please get 2 more burritos please she screem loud at me u order 2 u got 2 that's all u can get real loud and rude I had no choice to pull away cause cars was behind me I couldn't go in cause I have breast cancer stage 4 very sick it made me scared to go back to any taco bell if that's how I was gonna get treated I'm 57 year old woman dying with cancer that was just uncalled for made me start shaking to where I couldn't even drive . I call a lawyer he said if the complaint department couldn't do something he would . that was just down right wrong . I eat taco bell for years . I thought I was gonna have go to hospital over this matter. thank you for your time hope this wont happen to another person they have a heartattach thank you again.
10-25-2017 2;15 pm
Bad attitude from managers every time we go there they messed up our order rude and disrespectful when asked to fix the order and half the time the food is cold when we eat it there u can call me at 317 419 4634 this at the Taco Bell on West Washington Street & Lynhurst in Indianapolis Indiana 46241 i am to the point i am going to stop eating there all together and tell my friends and family not to eat there anymore.
Went in to the taco bell location at Perkins Rd and Essen Ln during shift change. I ordered the crispy chicken quesadilla 5 dollar box. I waited 17 minutes for my meal while they made meals for all of the people that were getting off of their shift and ordered at least 4 minutes after I had, they all (5) got their meals before I did. I asked the manager about my meal and he told me that they were making it now 17 minutes later? WTF? I ask for a corporate number and was told they don't have one. Will never go here again! People that I know that usdd to go here feel the same way. Quality and customer service is non existent here.
this makes 3 times in the last month I have gone to taco bell in Wilmington, ohio, 45177 to get something to eat and the first time we got there at 10:30 a.m. and were met outside by an employee who said no manager had shown up and they were still closed and couldn't get in. the second time we went had to wait for over ten minutes just to get waited on as the first guy couldn't figure out how to work the register so he walked off and we stood there until a girl walked up and asked if we had been waited on and we said no and she said well someone would be there in a minute and walked off. third time placed my order and while waiting told guy at the register that pop was all over the floor and he said yeah he knew and did nothing. people behind me placed a big order and received their order and another person placed an order and they all received their orders and I asked if they had forgotten my order and the guy said no but I still had no order so then the manager came up and checked the screen and said here is his order you forgot his order but she had the order wrong too. so I told them to give me my money back and I would NOT be back. you need a new manager and some employees who actually care about their work.
My family and myself frequent this location maybe once a week (not any longer) so on our visit there on 10/06/2017 we went inside and order our food when it was ready we got it and went home which is in Gaston. Well once home we found out our order was completely wrong so my wife immediately calls the store and talks to a manager that manager apologizes and offers to remake our order however I’m all the way in Gaston and I’m not making another trip to red bank so the manager states that she will put my wife’s name down so next time she came in that the store would make the order correct.
So my wife and kids went to the taco bell in red bank on 10/19/2017 as they were running some other errands in the area to get our corrected order that was promised to us. Unfortunately it could not have been the same manager as my wife spoke to on 10/06/2017 because the managers first reaction was like she is lying and then tells my wife that she does not see her name so my wife told her to call the other manager which this manager say she is going to and comes back to the front of the store and said yes I spoke to her do you want your order my wife replies yes. So my wife and kids now have been waiting almost 1hr my daughter goes up to the counter and ask how much longer they tell her 10 mins. Still waiting over that 10 mins so my wife ask how much longer for my order the manager then states oh I got him making them now. The lady already lied to my daughter talking about 10 mins so my wife says something about contacting the corporate office on the staff to the manager which her name is latoya I would like actions taken against her and the staff on the evening of 10/19/2017 approximately 6:00 - 730pm
then they called the local sheriff's department because they wanted my family to leave never had an experience like this before an we were regular costumers but not any longer.
The food was great but the cleanliness was bad. We sat in three different sticky covered chairs. The table you couldn't touch it was so dirty. I started looking around and the entire place needs cleaned. Top to bottom. They need to soap the rags and clean and rinse the furniture better. My code on the receipt is 8630-3127-1084-3012 It was in Hamilton, OH
When you eat out you shouldn't have to worry about going home and washing your clothes.
On Thursday Oct 12.2017 i was heading out of town i was to far to go back. i ordered 3 mexican pizza combos they were soggy some didn't have very much in was not happy 2 burrito supremes 1 had no sour cream.i ordered the varietytaco pack half nacho cheese doritos locos tacos they was all origanal crunchy tacos. i had to except the order counldnt go back i love Taco Bell but was not happy sorry to complain but it needs to get things in order
I bought a chicken burrito and ate about half. As I was swallowing, I thought I was swallowing a hard piece of chicken. I then could not breath. I ran to my GM at work and she gave my the Heimlich. I spat out a piece of plastic bag that was beginning t opening up i my throat. I then vomited. I am now waiting for corporate to call me back
Hello my family and I went to our local taco bell we love your food! Our order wasn't complete I ordered the Doito cheese tacos,two double decker supreme with two mtn baha freeze drinks and was missing a drink along with a meal. The worker had an attitude and want very helpful the wait was long so my husband decided we should leave because it didn't seem like our order was gonna be completed. Very disappointing especially since I've gone to taco bell a lot during my pregnancy.
I'm from Louisiana staying in kingfisher Oklahoma and the people here doesn't know how to make the right right stuff to put into a toco supreme plus we got food poison off the stuff we ate
The people that work in there are rude and really don't care I will be calling the health department on the one here
WHY no sacks or bags to carry your purchase home in. I purchased a Taco Salad which was put in box, also some other Tacos and Burritos THESE WERE IN A SMALL PAPER BAG, I wanted a sack, bag, or something large enough to carry all of it home in - the manager told me they had NOTHING. You used to have at least a plastic bag for me. NOT THIS TIME. Even a larger paper bag would have accommodated my purchases. THIS IS A BIG DEAL.
WHAT IF I HAD PURCHASED TWO TACO SALADS, Tacos ad Burritos - NO WAY could I have handled it all, including sodas. You need to provide a sack of some kind so that people can easily have take out orders, without having to juggle two or three items. I GUESS I WILL have to cease ordering your taco salads, or even quit buying your gift cards. I NEED A LARGER BAG FOR ALL MY PURCHASES - OR ELSE I WILL BE FORCED TO NO LONGER BUY YOUR TACOS - WHICH I DEARLY LOVE - BUT THERE IF LIFE AFTER TACO BELL!
I would appreciate a quick reply oh, b- just purchased another one of your gift cards, but this will be the last $25.00 I spend. GUESS I WILL HAVE TO START TAKING IN MY OWN BAG - TO FINISH OUT THIS GIFT CARD.
On September 17,2017, my husband and I ordered 1 Crunchwap Supreme and 1Beef XXL GSB, cashier Lourdes and order number 350928. When I opened my crunchwrap, there was very, very little meat. My husband took it back and there were four girls there and the manager. The one girl, with a star tattoo behind her ear kept arguing. A second crunchwrap was then given to my husband and he brought it home. Same thing. I decided to go down there to see what was going on. As I entered Taco Bell, three employees and the manager were there. I said what's going on here, I ordered a crunchwrap supreme and there is very little meat. The girl with the tattoo started arguing right away. I asked for the manager and she was one of the females standing there. I let the girls know I was going to video the conversation and the shortest one started walking an yelling, You can't record us, this is illegal and I'm going to call the cops. I said go ahead and call the cops. Needless to say, she did not call the cops. I then asked this person, if I could speak to the person in charge of this Taco Bell. With a smirk this short female said, it's his day off so you can't talk to him.
I proceeded to talk to the manager and let her know that she was the manager and could not let these girls tell her what to do. I told her, my husband is an Associate Warden at a prison and I am a teacher and there is no need for this. The manager kept apologizing for the girls and said she would make me another wrap. There was no need for this escalation with a customer. Very poor employees. 661-619-2171
Taco Bell 028578
I live very close to this Taco Bell and have numerous problems, this is just the latest. Ordered a 12 pack Cinnabon left and when we opened the bag we had 11 and they were hard and cold. They are suppose to open at 7:00 and on many occasions do not open until 7:15 or later. One week ago we ordered 12 pack Cinnabons and were told there wasn't any cooked and they were not cooking any just for us. Service there is pretty poor sometimes, they can be rude.
I love Taco Bell and I hate the fact that I can not eat there.
Please help to make this Taco Bell and better place that people want to go to.
Martha Halterman
one of the RGM's by the name of faith hunter is a very rude and disrespectful to a lot of the workers there at the taco bell on 104th in melody. we as workers don't know how to deal or approach her without having more problems from her. she had promoted an employee by the name of Stephanie to be an assistant manager to an RGM as well but has not even attempted to train her for the position and is very rude to her while at work. we as workers was told we could have a free drink cause were all working so one of the older lady's that we work with gave 3 girls one water cup each and faith hunter turned to that older lady and said that if she wanted to keep her job, that she had better not do it again. the older lady that we work with has a hard time walking fast so since how she wasn't walking fast enough for faith, faith grabs her by the apron and pulls her out of the way. we were told that we weren't allowed to work at the same store with our best friends, family members, or have any type of relation that we cant work with them well she has brought one female from florida and they work the same hours together and is bringing another friend or family member from there to , to work together as well. she has also been taking dry goods from the store when she leaves to go home, that's theft. so why do all the team members getting in trouble by her for little things when faith has been doing the most can somebody explain that one to me?
I bought a five layer berrutio and bit in to a large piece of plastic! This is horrible
I recently was in a rush, went to establishment in Woodbridge, VA through drive through. No one in line in front or behind. Asked for assistance with menu needing on salads the one with least calories and carbs. I was told I would have to go in and look at the menu because she didn't know. Called manager and was told staff doesn't know menu and that information is for guest dinning in only. How sad. I left and went to Taco Bell and even though they had a line gave me information and suggested ways to lower carbs for healthy meal and offered me free water.
I am a truck driver that travels from coast to coast and the Taco Bell in Belle, WV is by far the worst taco bell I have ever ate at. Its like that every time I go through there. Attached is a taco I received. This is the type of service i get every time. Literally.
O stars. The store in New Lenox, IL is a flat out joke. Now 2 times in a row short food. Who determines the size and weight of a supposed 1/2 lb burrito? Tired of being shorted and ripped off this store is bad news. No consistency at all. Nacho cheese container less than 1/3 full. Looks like el burrito loco from now on. This restaurant needs new management. You owe me money.
My girlfriend and I got food from the drive thru and when we got home and started eating, the food tasted funny. We only ate about half of it and threw it away. I looked for the receipt and realized the clerk never gave me one. Later that night I started to have really bad stomach pains and sweating. My girlfriend started to have the same symptoms the next morning. We were both in pain and spent some time in the bathroom between that night and the morning after.
I called and spoke with the manager at the location and she basically told me it wasn't her problem and there was nothing to investigate because no one else complained. She basically dismissed my complaint and had no regard for the pain I had endured the previous night. I run a business and this is not how a business should treat a customer with a serious health complaint. I need to hear back from someone about this issue. At Taco Bell 829 Russell Pkwy. Warner Robbins, Ga, 31088
Went to taco bell springfield, TN at 10:43p on 7-23-2016 waited in line until 10:56 before even getting to the order area and then was told it would be 20 min. before I could order they were out of everything, I left and went back 1 hour later was in line again for 10min. before getting to the order area and was told they were closed. I commented that I thought you were open till 2am on weekends and the gentleman replied no we started closing at 12 midnight as of tonight. So when I got back to work I looked it up on the website and it says they are still open till 2am.
If your employees can't keep up with making and preparing your product or they run out something then maybe they need to be replaced with someone who can keep up or be given extra workers on the weekends when its busier and order extra stuff/and prepare extra so they don't run out. In the 2 times I was there on this night I watched them turn away 17 cars which is business you lose.
I walked in before 6:30 pm on Tuesday night June 28,2916. I had my daughter in law and three cranky kids that were very hungry after spending the day at a daycare. When we started giving the order the clerk asked another lady how long it will be. The lady said about fifteen minutes! For a fast food restaurant? Get real! Well, they lost the five of us plus a single guy. We left and we t to the hikes point restaurant. In and out no problem. Also a lot cleaner than the Jefferson town store. Someone needs to get production up and running or get a new manager.
The Lake Highlands area of NE Dallas is an upscale area. I would expect even fast food restaurants to have some of their best employees working there. The majority speak little to no English. Those who do speak English are insolent or disinterested at best. We check every order because there is a 90% chance something is wrong. When the food is returned, the employee stands and stares as if to say " what do you want me to do about it" Tonight we ordered a multitude of items. I'm going to try and attach a pic of my tostada.
It looks like someone vomited on it. I'm assuming hot liquid cheese, but who can say for sure...all of my friends refuse to eat at TB, citing the low grade ingredients. I've always liked Taco Bell, but I have to say, I think now I'm done. So tired of the crappy service, messed up orders. PLEASE send someone undercover to the store on Walnut Hill Lane DallasTX 75238.
The quality of the food has gone down in the past few months at our location. The kids working inside are more Interested in playing with each other. The shredded chicken mini quesa no longer has sauce unless you ask and then are charged .40 each. The chicken is in there and a half teaspoon of sauce on one end. This has happened more than a few times. Look at the crusty bean burrito. Tired of it. Washington Missouri location.
Went to Taco Bell # 023298 at 2403 Hiawassee Rd. in Orlando Fl. last night 5/8/16 at about 9:45 PM and waited over 30 minutes in the drive through lane. After 15 minutes I went to the front door to go inside and it was locked. Went back to my car and waited another 20 minutes to get my order. Finally was able to leave at 10:20 PM. Worst customer service EVER. My order number was 328321 and the cashier was Laetrice S. Will NOT be returning to Taco Bell anytime soon.
Purchased cheesy double beef burrito from Berea, Ky site and found the sticker in the food. See photos below. Here is the location, Taco Bell 021543, 119 Brentwood, Berea KY40403. Order 217650. The Cashier was named Samantha. This is completely unacceptable.
on 4/2/2016 I took my family to lunch at the Taco Bell at 54 Blanding Blvd. Jax. , Fl. and the Cashier Ms Davashia, B. took my order which came to $23.18 and I ask if I could have just a shot of sour cream and she said that nothing I ordered came with it so it would be an extra charge and I stated I only wanted a cap full and I was told it was not sold buy oz. I told her I would not do business with Taco Bell in the future if this was how they treat people and I was told WHATEVER. So I guess you can take your SPECIAL SOUR CREAM and keep it for the people that order that MEAL that it comes with.
Went in to the Taco Bell on Foothill Blvd in Rancho Cucamunga on Friday 2-12-16. I ordered my food then asked to use the bathroom. They unlocked it and it was disgusting splattered crap on the toilet in plan view. Got my food and started looking around filthy Windows, counters, floors everything. Parking lot trash all over. Take some pride and get a manager that cares. DISGUSTING.
At 8:22 pm order number 309177 my wife Ashley Sinclair was in in the drive thru placing our order. The young lady took our order but made a mistake, which is no big deal. My wife told her again we need to add an order or rice and beans and still the young lady had a had time hearing my wife. Some lady other than the one that was taking our order came across the intercom and said, "B**** it's just rice and beans, place your order or pull to the window" my wife said pardon me in shock and the same quote was repeated.
My wife demanded to speak to the manager and the young lady that originally took our order said ma'am can you please take your food we have other customers. My wife again said get your manager. The manager came over laughing with his name tag backward and said "what's your problem ma'am?" My wife said I don't have a problem but I will not tolerate being talked to in the fashion the young lady spoke to me.
My wife asked his name and he plainly said "I'm the manager" she then asked what was the young lady's name that cursed at her and he said her name is "girl", here are some coupons for free tacos please leave. She said I don't want the tacos I want something done about this unacceptable behavior. He said you eat your tacos, I'll handle this. Is that a deal? My question is this how things or done? Is this your customer service? The guy never gave a name or nothing and was laughing the entire time. I want to be contacted immediately from corporate or the franchise owner. This will not be tolerated!
I wasn't the one to go to Taco Bell for this incident, but I know someone who went today. I overheard this. They had to go inside to pay for their food due to drive thru not moving. When they got their credit card back, the cashier giving the card back dropped the card on the counter by accident, and a bunch of white powder fell out of the cashiers hand all over the card. It's unclear why this situation even occurred, but the person paying suspected it to be drugs (their guess was cocaine). The cashier merely gave a scornful look, as if that person did nothing wrong and was eavesdropped on. This incident occurred today (31 Jan 2016) at Altus, OK.
I used to eat here all the time. The quality of this food has been deplorable for the past many months, I have heard so many negative opinions about the service in general, and now this? I just ate here yesterday, the rice tasted disgusting like someone was smoking over my food as it was being made and no sauce. The food was awful, the burritos/wraps/etc. are not being fully filled, and service takes forever. Personnel seem to just not care. I refuse to eat here anymore until an investigation occurs, personnel are fired, and retrained.
Family requested Taco Bell for dinner last night. I went to the drive up and it did take awhile for someone to answer. I warned the young man that I had a large order and he said okay and I placed the order for $29.65. The freeze machine was still broken and has been for a few weeks now. I got my order and then pulled over in a parking lot to check the order and it was not correct. I went back through the line and also requested mild and hot sauce.
They were out of mild sauce. I was charged for my order but it was five items short. So I did get my items and hot sauce only. He also said they were short handed. In addition, the register needs a new ribbon or cartridge because it also has not worked correctly for a few weeks you cannot read it. I don't know if the owner or managers are not aware of these problems but I think you have some issues. I know that things go wrong and machines break but nothing is getting fixed at this place. I think that we will wait a long time before we get our dinner at Taco Bell, the kids love it but I did not like taking home a very cold dinner. This Taco Bell is located at 7100 W. 119th St., Overland Park, KS 66213.
My dad and I went to taco bell , but the door was locked. My dad pulled on it and the woman said go to the drive thru. When we went to the drive thru my dad asked why there wasn't a sign on the door or somewhere else that said go to the drive thru without getting out of the vehicle. Then we couldn't read menu board cause there was ice on it. The woman said she asked the manager and said and done nothing. Then my dad said well all it takes is paper and pen. Taco Bell 024204 2650 McIngvale Rd. Hernando, MS 38632.
I was wondering if only employees and managers are allowed to take free food home? I have seen a manager take bags and bags of food and not ring it up.....is this being offered to the public as well? Store in mcallen texas, on 10th street, manager gloria. She is also very vulgar and disrespectful to employees. Again i would like to know how we,the public, may receive free food too?
The service was ok. But I have a problem with Taco Bells prices and the way they post the menu. I ordered a potato wrap that I thought was going to have plenty of steak in it. But only got a real thin layer of steak with cold potatoes and bits of bacon. Hmm not worth 4.99. It was suppose to be the Steak/Potato Boss Wrap. That's a joke. I can get two combination burritos at Del Taco for 5.00 bucks and be totally content. Look at the picture, do u see Steak? Very little.
First I had to sit in line outside for 10 mins.because they were slow answering the speaker for all of us in line--3 vehicles drove off after waiting so long. Then when she answered the speaker, she asked me to wait 1 moment which turned out to be 5 mins. I would have drove off myself but my son loves to eat here. I finally ordered having to repeat the order twice which she finally got correct. Then another long wait---several mins again. It wouldn't be so bad if they had enough employees working--I only saw 3 young people working--very hectic in there. Then when I finally got my order, the man handed it to me and didn't verify the order. I drove home--opened the sack and I had someones order but had my correct receipt with it. I drove back down there and waited again.
Finally got to report the mistake and the girl acted strange-I repeated the order-she took the sack and my receipt. She asked a man to help me--He asked if I ordered something different ( 2 fiery tacos), I repeated my order and told him she took the food and receipt, he said ok and asked me to pull up front. I waited 10 more minutes. I finally went in to see what the problem was and the girl was blaming me to the man that I ordered those fiery tacos, and I told him to read my receipt--they corrected it and I finally got my order. We eat here a lot, and occasionally have to wait awhile, but this night crew needs help .We probably won't be back for awhile. Not to mention someone else didn't get their order because it had gone to me at the start. I am not a complainer but this was ridiculous and uncalled for.
I went to taco bell in my town and ask to order a cantina bowel and they told me that they don't serve them after 9 pm and I ask when did you stop cause I stop here 3-4 times a week to get them after I get off work at 11 pm the cashier told me she didn't know but we not to tonight. My thing is if you stop serving something 9 then why don't you have it on the menu are at less tell your people so they will know what to tell the customer. I far one will not shop at Byram Ms. taco bell again cause they are just rude and don't know too how to inform the customer.
Sunday, November 8, 2015, between 5:00pm and 5:45pm. 1022 W Shady Grove Rd, Irving Texas 75060. I was in line almost 45 minutes. There were 6 cars in front of me. It is getting to where it takes that long no matter what day or time it is. I don't know if they don't have enough employees or what, but it ridiculous at the amount of time it takes to get your order. When I finished placing my order, I was told to pay at the first window. When I got to that window, no one was there, or ever came there. When I got to the second window, it took a while just to pay, but the young man was very nice. I asked if they were short handed and he said yes. He apologized several times and offered me a free soda. The ONLY reason I continue to go there is this is the only fast food restaurant close to my home, but I could have driven to Beltline Rd and back in THAT amount of time!! Please check this out and it would be greatly appreciated if something could be done to speed up the process.
I do not have a complaint other then I really don't like the website when I want to leave a message, for I went to Taco Bell 020143, that's in Jackson Missouri, the time was 6:01 on Friday November 6, and my cashier was Kiersten G, but yet another women helped her, I have to say what an outstanding 2 girls. Yes I went to the drive threw and the car in front of me ordered I feel half the store, but it didn't matter. I was greeted with a smile hello and they actually acted like they liked their jobs. Please tell them outstanding! people like that makes the business.
On Thursday October 1, I ordered from store # 002509 in South Charleston Wv. I had stopped going to this Taco Bell location in the past because of issues with food orders. However, I went against my better judgement and went through the drive thru. I have food allergies, tomatoes and avacodes make blisters in my mouth that require Silver Nitrate to be used (expensive and painful). My order number was 347614. I ordered a steak cantina burrito with. my order.. Also, a tostada with no tomatoes. I made it perfectly clear during my order that I have a food allergy and that my orders are always wrong at this location. 'please make sure that it is correct'! 'No problem', I was told. At the screen upon confirmation of my order, I explained that it had no tomatoes. Again, I was told it was taken care of. At the window, I said for the THIRD time that I have an allergy. Again, I was told it was taken care of.
Lo and behold, when I got back to my job I had a chicken cantina burrito AND it was loaded with Avocado, but I had bitten into it. So I checked the tostada and guess what? Tomatoes! I submitted my complaint online at thebell.com and no response! and that was after trying for 2 hours calling the store to speak to a manager. This is unacceptable. There are no excuses for food preparation to be wrong after confirming 3 times. I will not EVER use this location! There are no excuses on this matter, I also have photo evidence as well as witness'. The following day, I had to go to a provider to get Silver Nitrate and missed an hour of work. Thank God, I do not anaphylaxis allergies to these ingredients because this is borderline negligence.
I have a picture of my food. It's absolutely horrible. For example my nacho chips its just chips with like sprinkles of nothing. It taste like they made it and let it sit out for hours and re headed it. Definitely not satisfied what so ever with my order and I had a family member give me a ride. So I'm not about to go back. Plus the person at the drive through window was so rude. She was laughing over the speaker and pretty much through my food at me. I just spent over 20 dollars there. I am not very happy right now!
I waited for over forty-five minutes for an order. I could not get any response. It was crowded but that is not acceptable. If I had not paid I would have walked out. When I finally got my order which was over ten dollars I had two tacos with broken shells. Had to eat them with a fork which none was available. Mexican pizza was not barely cooked and others was cold not even cheese melted. I usually visit Taco Bell at least three times a week but I think that will change and go to another place instead. This is the worst customer service I have ever experienced!
In Iowa City, I bought a 12 pk box of tacos...and 3 fire tacos. I live quite a distance from taco bell and upon eating our food...one of the kids noticed that there were pieces of potatoes inside of the taco instead of the beef we ordered. then we opened the entire meal and found that 5 of the tacos had potatoes instead of meat. we drove back to the establishment and complained to the manager..Nick...not only was he rude...he allowed the other employees to have their say in the fact that they were giving us 5 tacos...which now we are afraid to eat for fear that they have at the very least spit in or on them...i spent $16 on a meal that we have now thrown in the garbage. I do not play with my food and do not want anyone else to do it either.
If this was a joke it was not funny to me....how many other costumers had the same problem and ate the meal without noticing this. What I should be doing is calling the Police...instead I will be calling back to that store to speak to a day manager as the rude Nick gave no satisfaction on this situation. I would like to be reimbursed for my meal with an apology or I will call the Police along with seeing that the local newspapers puts something in a column about this,,, I will put this on all of the social media sites that I can find. I will share my complaint that this store has rude and nasty employees and see if we can gather some people to boycott the store. I am ashamed that this store is BLACK run, and I am black is this how we act and treat this community. Now I will go to McDonald's to feed my family tonight.
Got my niece a $15.00 Taco Bell gift card for her birthday. She tried using it for her lunch at Taco Bell today at Ukiah ca. 95482. She was told they do not accept refillable gift cards in Ukiah. My niece went without lunch today. At the same time I purchased the same type card for my friends birthday which is this Sunday. Oh Great. Now I am out $30.00. How can you sell gift cards and we can't use them.
I love Taco Bell. Me and my girlfriends meet every Thursday at noon. I am very upset over this. How do I get my $30.00 back?
Ok. We stopped at the Standish, Mi Taco Bell Monday, 10/5/2015. As I was exiting our truck I put one foot down and slipped on what looked to be a mixture of oil and rain. I told the cashier what had happened. She looked totally unconcerned and said ok she'll tell manager. Not wanting to slip again my husband went to bring the truck to the door. He talked to a male employee in the parking lot. Showed him where I fell and how slippery it was. We'll another unconcerned employee. We came back a some hrs later and nothing had been done! I am alright, sore, but alright. If I had really gotten hurt I would be suing. Not just to sue but to let these people know that they need to make their workplace safe for their customers!
I have been a customer at the Normandy St. Taco Bell in Jacksonville, Fl. 32205 for years but lately there is a noticeable deterioration in food quality and service. Several weeks ago I ordered a taco salad and had to return it for lack of meat. Today I got two soft tacos and both tasted as if they were full of rice or something similar mixed in with the beef. Actually it did not even look like beef. Very unsavory and left a distinctly unpleasant taste in my mouth. The taco itself was not large enough to completely cover the filling. While my service was OK, as I was waiting for my tacos inside the store, a woman brought back a salad which she opened and showed them there was nothing but lettuce. The clerk took it to the back and returned it to the lady who again opened it and put it back on the counter and asked for her money as nothing apparently had been added. The clerk gave the to her but not before saying the lady had thrown it on the counter. A very unpleasant scene. I will think twice before returning there.
The Taco Bell in Paragould, Arkansas is the focus of my complaint. I ordered a chicken cantina bowl. I found no chicken in my food. I went to the person at the cash register. I told him there was no chicken in my chicken cantina bowl. Mostly I wanted him to know the person putting them together wasn't doing it correctly. He just looked at me and said "well, ma'am, this is fast food and it isn't consistent." Gosh, I guess expecting to get what I paid for is expecting too much. I wonder if Taco Bueno supports this attitude among its employees.
I bought 6 hard shell tacos from the drive though on green bay road in Sturgeon Bay Wisconsin today (8/25/2015) When I got home my wife said there is hardly any meat or cheese in them. she was right they were about 90% lettuce . Bless you taco bell but "where's the beef".
After waiting for about 5 minutes for anyone to come to the counter, I placed my order. I had wanted a freeze but was told the machine was out of order so I told them I just wanted water then. While waiting for my order (which took about 10 minutes) i looked at my receipt and saw I had been charged 1.49 for the water. Again I waited a few minutes when someone finally came to the counter and I told them what happened and the response was ...oops! They then told me to just get a drink. I didn't want a drink which I explained to them so they said well then pick something off the dollar menu? Okay, so I was very tired and getting frustrated so I said I would take another taco.
When my order was Finally up front I asked what was in the bag and they repeated my original order without the extra taco I was suppose to get to compensate for the charge for the water. Which by the way was not an even trade-off. The young man came back with a soft taco and told me that was all he had. Really? While all this was going on someone came in that had been in the drive thru that didn't get all his order and someone else also at the counter with their receipt. I think this facility in Pearland had new workers that evening and no one was there that knew what the heck was going on!! Ridiculous!
I ordered the Doubledilla, it is steak and cheese on a tortilla supposed to be double meat, the cost is $4.99 or five dollars and change with tax for the sandwich a few chips and a small container of salsa. What I got was a large tortilla with steak and cheese folded in half and cut into 4 pieces, all of the steak and cheese were in the middle two slices and there wasn't much in them. There were a total of 3 small pieces of meat in the two outside slices.
The kids that were running the place acted like they were totally lost and confused as to what was going on and the manager who looked about 17 was more lost than anyone. All in all it was a bad experience. The service was bad, there were complaining customers (I didn't complain at the site) and the kitchen wasn't clean. I don't spend a lot of money at Taco Bell but you can be sure that it will be a last resort from now on.
FYI this is the Taco Bell KFC in Ardmore Tennessee,
My daughter worked for Taco Bell in Redding Calif. The Manager, Nick, was very rude to my daughter. He belittled her, changed her schedule constantly. He puts her down in front of other employees. There was blood in the bathroom, told her to go clean it. He did not giver her proper equipment or protective wear. My daughter quit, now she has depression and anxiety. He also is not giving her a decent recommendation.
She worked very hard and was dependable. I feel like he was not happy with her and should have fired her. Instead he kept her on to verbally abuse her. I am going to make this public where we live.
April 26, 2015 My husband and 4 friends wanted to dine at the New Taco Bell in Lincoln. All of us chose Taco Bell after church feeling it was a great idea. Unfortunately, I have misplaced my receipt. But you can check with this location on some of the information I am going to share. The goal of me submitting this complaint is for management to step up and give adequate customer service along with quality food.
The most disappointing poor service was waiting in the dining area 45 minutes for our food. My husband and mine's order was simple, but that's not the issue it was unacceptable service. We ordered 5 crunchy Tacos, a burrito, and a Lemonade freeze. I asked the girl to give me a Senior Discount. She was pleasant and said she would give us a Senior Discount.
While I was waiting I noticed she didn't give me a discount. I went back to the register, and she said she would help me as soon as she got done with that customer. She told me she did give me a discount. So I asked her to please show me on my receipt where the discount was presented. She looked at it and said she will be right back. So she goes and talks to a manager. Comes back to the register and asks me to wait while she helps another customer. Five customers later she refunded my money. I was unable to have the Lemonade Freeze because it was watered down. The young man offered to make another freeze.
My tacos barely had any cheese on all three of them. Unfortunately this was unacceptable even if it is new. Taco Bell has been in business too many years to give this unacceptable lack of service. My husband and four friends hope you will take action immediately. Other Taco Bell Customers asked for their money back. Taco bell lost profit.
Ok I go in to order and have to wait for 5 minutes to get waited on because there is only one cashier waiting on customers and getting their food ready. All the other workers are in back just standing around. When I order I don't get what I ordered. I ordered 3 supreme tacos with the works, only got one supreme taco, the other two were plain. also ordered a chicken quesedilla with a soft taco, got a crunchy taco, ordered a chicken cantina bell bowl and was told that they don't do the chips and salsa, corn, guacamoli on the side or put black beans in the bowl any more.
Also when I told her I didn't want the drink with the Tacos she told me I had to take it. Also when she checked me out she had to do it on the drive thru register. This was at the KFC Taco Bell in Farmerville,La. Funny I went to the one in El Dorado just a few days before and got the same thing with no problems. This Taco Bell sucks. You really need to get a manager who will do their job nd treat the customers right and give them what they order and make their workers work. These people reall need to get their act together, They Suck!!
Last night my husband and I saw your new commercial for Taco Bell. We were totally disgusted! What does an elderly couple with a woman showing her husband her breast have to do with having a Taco Bell sandwich? We will not eat at Taco Bell again. We Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry we will not be abl Will tell all her friends who agree with our point of view not to eat at Taco Bell. And believe me all of our friends at church agree with our point of view. I am so sorry you have given in to the world's point of view on selling products through sex.
I haven't been to this location in a while do to the lack of meat on the product, so again its been a couple months so I stopped to get a Crunch wrap Supreme. I asked for 4 mild sauce and continued home. Again I am very disappointed, 1 sauce and with each bite lettuce and dough. I decided to unfold the crunch wrap and really was not shocked to see about one tablespoon of ground beef on one side of the wrap barely any cheese or sour cream. Plenty of lettuce and tomatoes only in one clump also to one side. Ridiculous!!! And to my amaze I believe it was the manager who made the wrap. Brown hair and glasses with a white shirt. Jaun L. Was the cashier that gave me one packet of sauce. $2.99 worth of lettuce, shame on you. I will not be back!!! I will have to drive to W 110th on Lorain Avenue to get a decent Crunch wrap. Maybe you need to send someone to retrain especially the day Manager. 4/13/2015 at 1:20:59 PM. Order # 311124. Cleveland Ohio
We tried your breakfast menu cheesy burrito It was the worse,. It stuck to paper tasted like raw dough and no cheese We did talk to manager who made us another breakfast which was better as it was grilled this time. I would like suggest that you change your wrapping paper with some wax paper or other surface on inside to keep it from stiicking to the paper. the second breakfast was made better with eggs and sausage and cheese wrap on inside o soft shell instead of egg the soft shell sausage and more soft shell. I will go back again but will only have the grilled option. Manager was very nice and said he had that complaint before but company did not address the complaint of sticking paper to the food. your burrito has better tast than mcdonalds not so spicy. I will try others types next time. Thanks for the time to read this complaint and I sincerely hope you change your wrapping paper to something better.
Ordered 1 Mango bbq Chick star, 1 bacon ranch Chick star,2 double decker tacos,1 nacho supreme taco, and 1 gordita crunch and apple empanada.
What we got was 1 mango chicken griller,1 bacon ranch chicken griller, 2 fiery tacos, 1 nacho taco. I then went back to the Taco Bell to talk to a manager and was told there was no manager on duty. They precede to remake the order only to wait another 30 plus minutes to get it. I have eaten at this Taco Bell location many of times in Hutchinson, Minnesota 55350 but the service was the worst I've every see. Had to wait the first time about 15 minutes and they were not busy.
My complaint has nothing to do with your food or your service. It has everything to do with the current commercial you have with the elderly woman flashing her breasts at her husband. I find it highly offensive and degrading. I hope you get enough complaints to pull the commercial. I wouldn't want my grandchildren to see the commercial when watching tv with me. It would be an embarrassing situation and difficult to explain away.
I went to the local Taco Bell here in Cleveland, Tennessee with my friends yesterday around 7:45. The one by all of the other restaurants. I chose Taco Bell because I had always thought it had good prices. I ordered two loaded grillers and a medium manzanita sol, aka the apple soda. We left and went to the apartment. I finished my drink as soon as we got home. Surprised, I opened the cup and saw that my cup was literally filled to the brim with ice. I felt so ripped off.
The bean burritos I ordered were super dry. The beans smelled of smoke. Disgusting. The chicken soft taco was dry. As though the meat was cooked in a microwave until it was dehydrated. The 4 cars in front of me in the drive through took 40 mins. . This occurred @ 10pm to 1040pm on3-28-15. These food smelled like campfire. I haven't. Ever filed a complaint before , I usually have more important issues on my plate. Train your help and more of them. There is no excuse for this.
I was in the drive thru for approx 23 min waiting for a car to go ahead of me because this restaunt has a very poor design and only a single lane to drive thru making myself feel entrapped in said line asking the car in front of me to go and being refused and having to wait to leave this brings up many problems the first and most important safety I feel as if I need to contact OSHA to get any results as the manager was very rude and unhelpful to my plight and this businesses safety I am hoping you can help with this probl if not I will have to explore other avenues thank you Branden Taco Bell in redmond OR
Tonight(3/28/2015) at 9:15pm at the George Washington Way Taco Bell Location in Richland, WA. I ordered $15.99 in food and drink including 2 mini shredded chicken quesadillas. On my second bite into my first mini quesadilla I bit down on a large(3/4" long) piece of bone. It jarred my jaw and sent a sharp pain in one of my back teeth. It doesn't seem to have broken my tooth though. I subsequently choose to not finish the rest of my meal as I was not feeling hungry anymore. I took pictures of the bone, the quesadilla, and my receipt from the purchase. I would like to be contacted regarding this matter and compensated appropriately.
The service at the counter was great, it wasn't until I started to get my drink, There was something wrong with the drink machine. I told the cashier about the problem and she acted like it was important. Then I went to get sauce for my food and the bin was empty, I ask the cashier for some and she said that they were out of the sauce (mild) that I was asking for. I would think that if I was out of the sauce that I would call a different location to see if I could a box from them, then replace it with one I received later. I understand that, yes this can happen, but I would think that if used more of that kind of sauce I would order more, so this would not happen again. Taco bell is great, but just wondering how long the store has been out. The store is in Bluefield, Va.
I can't remember a time that my order was ever correct. Yes I continue to go to a taco bell because I do like the food, but I am loosing that urge because my order hasn't been right in 15 years.
I ordered a taco salad as usual it had no cheese,no tomatoes and overloaded with rice and lettuce! I have a picture of this mess I was hoping to attach!
Today, March 21, 2015, my husband and I went to the Taco Bell in Petaluma CA. The music was VERY loud country-western, with heavy Christian overtones in the lyrics of the 3 songs that played. We did not go there to be evangelized, nor to be forced to endure the high volume of the music. It is not appropriate that a public eatery be forcing religion on its customers!
I know for a fact that there is a 22 year old Supervisor taking advantage of the minor girls at that Taco bell in 2050 S Townsend Ave, Montrose, CO 81401. His first name starts with C. and if you don't check into it I know there will be a big problem. The girl has not come home until 5 am when her shift was suppose to end at 1 am. There are to many other things that these young girls have started doing that I will not speak of. But one word of warning you need to REALLY need to check into this problem.
I always order the same thing. 2 -3 times a week. Worst food but the best tasting. I never go to fast food joints, only Taco Ball. I never get a real tostada with beans, cheese, tomato's and lettuce. I get tom, LETTUCE, sliver of cheese and have to look for the beans. My last trip, today I even took a picture of the tostada. I was in shock that the server, when I asked if he put beans on the shell, he said yes and pointed to the mound of shredded lettuce. I would rather pay more for a "real" tostada but it is not offered. The TC I went to is #023303, Melbourne, Florida and I frequent Satellite Beach (32937) Florida and Melbourne (US 192). All the same, no beans.
Do the employees get kudos. I can't imagine repeat customers. I say something and usually get what I want and offer extra $$.Get a grip, up the price or give a choice of meals. Get rid of the $ menu if you will go into bankruptcy by putting better helpings. Beans are REALLY cheap especially when they are loaded with fillers anyway.. The rating, 1 star, listed above is not what I would give. It should start off with no stars and let people enter "their" choice. BTW. Impossible to contact TB.
All we wanted was to go in have a few drinks couple appetizers. Husband really wanted the brisket nacho's, I just wanted something lighter which I ordered the won ton appetizers. Absolutely the worse nacho's ever first off whoever thought fresh jalapeno was a good idea is a IDIOT! Nothing like getting a plate of nacho no cheese,no sauce, very few pieces of brisket with a piece of fat. I asked the waiter where is the meat , cheese or whatever comes with nacho's? All he could say was like do up you want something else?i was furious the manager on duty was at the table beside us never once apologized that the nacho's were not up to par?.... If you send it back who is suppose to contact the manager? I called when I got home he was like wow now I'm not hungry. Well first of all don't put my bad food On you, second he should of been notified. Our man complaint is if you run a TV commercial. or on your menu at least try to come close.
I ordered some food from taco bell and when I got my food the beg and the food had blood on it. I believe somebody cut their finger and I'm very disappointed.
I purchased two Quesalupas chicken and they made me very very sick tore my stomach up. I would like my money back and I promise I will never buy another!
The taco bell in Lemont Illinois, is discussing. The floors are filthy and infested with ants. The booths and tables are dirty or broken. This place is definitely a health hazard and should be inspected.
Me and my wife were in Aberdeen MD. for an over night stay. She looked on the Internet for taco bell closing time and it said 3 am no lobby time no drive-thru time so we walk 2 blocks in the cold to find the lobby closed. Us and another gentalmen both standing out side think not a prob. Just order and get food threw drive-thru walk back to room and eat...wrong she tells us threw the locked window that can't take your order unless you are in a car... sorry my truck won't fit in your drive-thru anyway. So I told her threw her locked window that they need to fix time on web. She then opens window and starts arguing with me... your window is now open why can't you take an order????!!!!!!!! Taco bell you suck!!!!!!
I go to Taco Bell aprox 3 times a week when I get off work and they're always out of Sauce and hard taco shells tonight I went there and ordered very impressed they had hard shells. I ordered 3 hard shell tacos with sour cream and guacamole and paid for it when I got home I had 1 (one) pack of hot sauce no sour cream & no guacamole I asked for hot & mild sauce last week. I went there and ordered 6 things before I found what you had to eat I live in jackson ms and go to the one on hwy 80 west is that Taco Bell broke and going out of business ? Never anything there you always pay for things they're out of and they're always out of everything
We went through the drive through and waited half an hour. Once we complained to the drive thru attendant he said "We shouldn't complain because there are starving kids in Africa and it wasn't a big deal we had to wait 7 minutes." He proceeded to hand us a random bag of chips that we did not ask for and said that he wouldn't give us any discount. We are extremely disappointed by the unacceptable service we received.
I went in to rockingham store told the lady what I wanted got home. I told her that I didn't want the rice, sour cream, I got home and all I had on my food was the beef and cheese. I was upset I have always eaten at Taco Bell and I was very disappointed.
hi i ordered a chicken burrito and beef chalupa today at your taco bell location in saint clair shores, michigan...martin and harper location..take two bites into my chicken burrito and bite into a penny spit it out immediately..i take it back and ask to speak to the manager all she basically said was sorry do you want your money back..thought she would of at least said i will check the rest of our chicken or whatever and make sure there is nothing in the food so this will not happen too anybody else..taco bell is one of my favorite restaurants but after today i don't think i will ever eat taco bell again
I went to the taco bell in MATTESON, Il. I purchase a National Advantgage Card, the green one in August.
When I went to use my card which says" taco bell buy 1 burrito supreme, taco, gordita a regular price, get one free" . I showed this card to an employee, and he stated" Our store does not accept this". But the card states " Good nationwide at all participating locations". If you would like me to fax a copy. I can be reached at708-898-2431. I don't understand why people are not trained correctly to know a funderasier card. This is to help the community not turn them away. This suppose to be helping Americans, but I think some of these restaurants don't want to help. I've had the same problem with this card with SUBWAY, KFC. But Burger King and McDonalds accepted my card with no problem.
My wife and i decided to take our son to get the cool ranch taco. We went to the one at 609 naamans creek rd claymont delaware. First they messed up when taking our order then we waited for 20 mimutes or so to get it. They gave our son the wrong tacos so he had to go back in to get the right stuff. My wife and i ordered a 12 pack of cool ranch tacos and 2 chicken quesadillas. We ended up with regular tacos and 1 quesadilla. By this time we were too pissed off to go back. I have never had so mutch trouble at any fast food joint like this. Because of this i will probably never try the doritos tacos since i doubt i will ever stop in one again.
On Oct. 8, 2012 I ordered a Chicken Cantina Bowl for lunch at the Taco Bell at 1310 Broadway St., Pearland, TX 77581.
I had nothing to eat prior to purchasing this order. Several hours later, I developed a fever and severe diarrhea and flatulence (salmonella poisoning?), which lasted about 36 hours. I am in the medical profession and I felt I needed to inform you of this incident.
Thank you,
Carol Knight
Everytime i go to taco bell they always ask me what kind of sauce i would like and by the time i get to the window and drive off i come home and there is no sauce it really upsets me because I love hotsauce i cant eat any of their food without hotsauce. They always give me the wrong thing i order something and when i get home its the wrong thing and i dont eat it i would rather not return to taco bell i love their food when they do it right of course im just really dissapointed
The spicy chicken burrito was the best food offered by any fast food restaurant! I got one almost every day and was heartbroken when it was discontinued. Now I prefer McDonalds or del taco when that was NEVER THE CASE! The fact that I could get spicy chicken in more than just a burrito was amazing! Your chicken was the best I've ever tasted and I have seen many questions online asking how to make it. Nothing compares please bring it back please! Del tacos spicy chicken is a major joke and I'd rather eat my toe nails!
Around 7 pm Saturday October 27, 2012 I entered the Taco Bell drive through in La Porte TX. I pulled up to the speaker and asked the operator to please hold as I was on the phone with my wife. After my wife finished telling me what she wanted I proceeded to relay the message to the intercom operator, after repeating my order twice and getting no response I said hello. The operator said are you talking to me, I said yes sir, he said how am I supposed to know, you been talking on your phone. He said this in a very rude tone. I asked him why are you being rude. He said I'm not, I'm just saying how am I supposed to know who the hell you are talking to when your on the phone. I then decided I no longer wanted to eat from a establishment that treats there customers in such manor and pulled around the get the name of the person I was talking to. When I pulled up to the window and asked his name he mumbled something and picked up his phone. I asked him again and mumbled something again. I told him it was ok, I would contact his manager, as I was driving off he called me a fucking pussy. I drove off and I looked up the phone number to this location and called, a young lady answered the phone and I asked to speak to the manager, she said I was speaking to the manager. I told her what had happened and she said not to worry she was already wrighting the person I was speaking to up. I than started asking her name and the name of the employee I was making the complaint about. She became very hesitant and did not give me any names. She then stated she was not the actual manager, but an assistant manager. I told he not to worry about it, I would come in and find out everyone's name. I went back to the Taco Bell and the first person I came to was the same person I spoke to on the phone. A girl who had just started that day according to her. Not a manager at all, so I asked her who the real manager was and she said she did not know, so I asked someone who was sitting down eating, she also said she did not know. So I asked the guy who I had the problem with from the first place what his name was since he was not wearing a name tag. He finally came over to me and said he was infact the manager. I coul not believe it, this is the kind of person treating people like this and he is the manager of the store. I said look I am not trying to argue with you any more, just give me your name and I will call it into corprate office. He told me its on the wall, he don't give a shit who I call, he said I have witnesses and I got you on camera. I just wrote his name down and left the store. I drove across the street to the KFC to order food from there and as I was sitting in the drive through line I seen someone comming across the street from the Taco Bell, the young girl who was posing as the manager walked up to the back of my truck and started reading off my license plate over the phone. I asked her why was she following me and calling out my license plate. She said noting and walked off. This was the worst, most disrespectful experience I have ever had with a fast food resturant. This guy having talked to me like he did, then have people lie for him is not the example a manger should be showing employees. Especially one that was luring for him who was on her first day. UNACCEPTABLE !!! The managers name after I took it from the wall is chrisoval alverado, he was a male. Please call me at 832-764-6659 if any additional info is needed
I received an incomplete order from Taco Bell. I specifically ask the staff if the entire order was in the bag as it seemed lite. I was assured it was complete. When I got home and checked the order it was missing items and items in the order were missing ingredients. Upon returning ti the taco bell store #019978 the "Manager" was completely unprofessional and had no concept of customer service. I was told if I wanted to give her my name and number the owner might want to send me something. When I asked why I was told my order was complete, the response was "Oh, we're training that guy at the window today."
I go to this Taco Bell quite frequently. Almost every time I go my order is messed up. Today my husband and our 2 children went to the drive thru and ordered 2 xxl nachos, one with steak and 1 with beef. We checked our food as we pulled away and there was no tomatoes and like a dime size amount of guacamole on both our nacho orders. We paid 5.99 a piece for these. When we turned around to get it fixed the drive thru was so slow we just gave up and came home. It's ridiculous with the gas prices being so high and the economy like it is that a restaurant can mess up orders like that. They should be wanting more business and more frequent customers.
Went to Taco Bell on Sat. Aug. 17th approx. time 1:00. Address 102 Franks Drive, Madison, Indiana. I ordered a taco salad w/ no rice. I was at work. Approx. 3:30 started pucking. Then came home and had the runs till my body was empty. For breakfast all I had was a protein drink. Had to be tace bell that made me sick. Missed Riverfest in downtown Madison Saturday night and paid 20.00 each for tickets for hubby and me. Ok call the store today Sunday at 2:00. phone #812-273-2355. I talked to Mary the manager on duty. She told me she has some medical something and no way could I get food poisoning that quick. BULL!!! Had this twice before and happens the same way everytime. This is why I am filling a complaint. She was terrible and very unconcerned. I know I had food poisoning/ had it before and for her to tell me she knows more than me and too bad. Not a very good response. Look forward to hearing from you soon.
Thank you,
Karen Brown
Work #812-273-5411 Cell #317-501-6037
When I arrived at 7:30 PM at this location there was a line of cars in the drive thru and several people inside. I went inside and got in line. 25 minutes no one took any order from anyone inside, yet the take out window was moving and we could see staff in the kitchen.6 people left and I moved to the second in line. Oh, did I mention those 6 who left never place an order because no one was taking orders. Then shortly before 8:00 PM a staff person came in from outside with a soft drink in hand did something on the register and left. Saying someone one should be there shortly. Less than a minute later he returned and started taking orders.
Apparently he had to take his jacket off and get rid of his drink! 4 more staff came in over the next 20 minutes and more customers came in, again during this time no one was taking orders again. The fellow who help me went to the kitchen. I have no idea where the four who just entered went? The take out window was still moving cars.
Then a lady came out and announce to all customers. âI will take your orders but I will also be honest and tell you all it will be 15-30 minutes for us to get to your orders!" What the hell? All the customers had left. No word was given on my order! The take out line was moving and still be processed. I heard the server tell a new counter customer we need to help the take out windows first! Again what the hell!Still more customers came in and then were told and left making no orders. I like the lady in from of me were stuck as we had paid and are still waiting.
Finally at 8:43 P.M. yes, 8:43 PM..... I got my order. I all but ran from the building not checking the order just ran. After I arrived home my partner opened on bag...pulled out 4 Tacos, I ordered 4 Dort Locos Supr. We opened the second bag, and It had 2 bean burritos.
Wanted to try xxl steak nachos. Don't eat gaucamole so asked for another scoop of sour cream. They told me they would have to charge me. That green stuff costs more than that reduced fat sour cream. The substitution should have been free. I won't be going back. Same location to run out of chicken and beef. How does that happen.
I pulled up to the drive thru at 10:30 on a monday night and was greeted with "Hey, Taco Bell, what you wont" (sic). I ordered a beef burrito with meat and cheese only. the girl told me " that be a combo burrito but it has beans with it" i told her no i just want meat and cheese. "she said "oh so you want us to make it special for you" i said i dont care what you have to do to make it but i only want meat and cheese, ' she said " fine that be $(whatever the amount was)" i said no im not done yet "she said "well hurry up" i laughed it off to my friend and said ok i also want 2 doritos tacos with no lettuce and no sour cream. "she said huh sour cream?", ok that be $7.19. i said NO i do not want sour cream. she said " i said $7.19. and again i said " i said i do not want sour cream" she said " i FUCKING heard you, SHIT". so i pull around to the window, and i had not driven 35 minutes i would have right then canceled my order and left. anyway she walks up to the window and bob her head and just stares at me for about 15 seconds. i just stared back an no words at all were exchanged. so i finally handed her my debit card and she snatched it from my hand and said "BITCH" then swiped it and literally threw it back into my window and it landed on my lap. i immediately asked to speak with her manager and she said "whatever bitch" then she yelled "charles! somebody wanna tell you something" i heard a voice in the kitchen and she replied " i AINT DO FUCKING SHIT" . Charles ran to the window and shut it and moved her away and then approached me to ask what was going on. I told him the entire dialogue that was shared and he was so embarrassed and extremely apologetic. he gave me my money back and continually apologized the the young woman who obviously doesn't speak for taco bell. i just could not believe that it happened. especially at a store in collierville. but the main reason for this email is because i finally went back this week to the same store and Juwanna was at the counter and i walked up and she looked at me and then immediately looked straight down at the computer . never said one word until finally after about 20 seconds she said "is you gonna order or is you just gonna stand there looking stupid all day" .. the store was busy as it was lunch time but seriously no matter the situation you can not talk to a customer that way. i ordered 4 doritos tacos with meat and cheese and tomatoes only. she said " well why cant you just order a supreme.' i said because i do not want sour cream. "well a supreme comes with meat cheese lettuce tomatoes and ...... um....." i said SOUR CREAM. i DO NOT WANT LETTUCE OR SOUR CREAM. she then said "well it takes a while to custom make one at lunch" im not stupid, you do not prep tacos for later sale. well my food came out and what did i get?? i got 2 not four 2 doritos tacos with only lettuce and sour cream. when i returned them i was told by another employee that "that how she rang em in so next time order em how you want em the first time.
NEVER AGAIN WILL I GO BACK TO TACO BELL IN COLLIERVILLE. IM ALSO POSTING MY EXPERIENCE ON FACEBOOK AND TWITTER TO MY 1400 FRIENDS WHO LIVE, WORK, AND EAT IN COLLIERVILLE TN TO NEVER GO TO THAT LOCATION.
i cannot believe someone with that sort of work ethic can have a job....
On 10-30-2012 at approximatley 9:30 p.m. I visited the Taco Bell on 33rd st. In Edmond Oklahoma. Behind the counter where the food is prepared there was large amounts of taco's and miscellaneos food scattered everywhere. This was not just a few items but several dollars worth of food on the floor and the employee's were stepping over and around this mess. I left approximately 30 minutes later and the mess was still there. If I hadn't already ordered and payed I would have walked out. One thing I did do was take a picture of the disgusting mess and can email it if needed. I don't make it a habit to report matters like this but if I was a owner, I would be very upset to see this.
Thanks for your time,
Brent
, i ordered my food and i paid,when i was given my change he told me,''can u please pull up''.so i did..(on my receipt it has the time of 6:25) so i pulled up and parked waiting for my order, another suv pulled in back of me 3 minutes after.. 6 minutes passed and the maneger came outside and was helpfull to her,her food was tucken to her al the way to her car in the parking lot,he walked by me two times and didnt give me information about my order,so when the time was 6:43 i entered the store and asked the cashier in the drive thru that told me topull forward that he never told me to pull forward and that i was a lier,so i told him that i eanted my money back and i gave him my receipt and he snachet it from my hand with a attitude so i gave him back 63 cents,thats the same amount he gave me ,so the drive thru cashier told th manager to give me back my money so he did but the manager gave me back my money but never made eye contact with me to give me back my money like if he was ignoring me ,i didnt even grabe my money when he was already attending another person,....! taco bell supports racism,taco bell has racist workers,taco bell has un profesional workers,taco bell why do u sopport this??? i was treated like shit,the customer should be treated way better not like animals,i will never buy from ur franchise ever in my life and i will post what happend to me on facebook,i have around 600 friends so i hope they do the ame as i....! i think i am not going to hear from anyone but ur food is the best,but ur employes have given me a reason to not support u guys everagain, peter juarez...thishappened november the 4th,2012...at 6:43 pm,its located in los angeles ,ca..its on crenshaw blvd and i think its one block of adams blvd...90017 0r 90018...! what happend is on cameras i mean if they work...!
I would rate 0 stars if I could. It is 8 pm on a Saturday night, the inside of the restaurant was shut down, lights off. No one answered us at the drive thru. And the hours says the drive thru is open until midnight. This is the second time we’ve experienced this at the location on Airline in Baton Rouge. (Close to Prairieville) We’ve been traveling all day & just wanted a burrito and Crunchwrap supreme to get us home.
And we love Taco Bell! But we can’t spend our money on a delicious burrito if they won’t answer us.
Taco Bell in York Road Cockeysville just sucks. I placed my order for $5 +, I took a $50 bill and the cashier outright said she does not have change for it. Seriously, it’s past 7pm , I guess they got enough for change. She was probably telling me she is so tired or don’t want to count. So frustrating customer service!
Went in Taco Bell for lunch. Girl behind register seemed to be very sick. I asked if she was sick, she said yes. Told her she shouldn’t be there. We sat down to eat and she was in bathroom vomiting really loud. Myself and another man asked to speak to manager to complain. Very disgusting while customers are eating.
I visited the KFC/TB restaurant at 26715 Western Ave., Lomita, CA last night. I was a drive-thru customer. I had to wait 10 minutes to order my food once I got to the speaker and then I waited another 30 minutes when at the window.
When I first got to the window, the employee took my credit card and gave me my drinks. They returned the card, but, then never came back for 25 minutes. There were approximately 7 cars in line waiting. When the employee got back, there was no acknowledgement or apology for the long wait.
I asked for condiments. The person said there are a handful at the bottom. I told him it would be easier to give me a couple more as I asked so I wouldn't have to waste more time counting what was in the bag. I told him this was "stupid" to make the customers wait so long and they should at least apologize. The employee said "you are stupid."
When I got home i found that my food was soggy and cold.
I know when going to a KFC/TB I should not expect a gorumet meal, nor employees that are making a career in food service. However, i do expect decency, respect and at least food that is edible.
I hope you can make this right and give your employees training. The folks working at this location are incometent. I will never go to this location ever again and will be sure to let everyone know of my experience.
I also hope that this is not an exercise in futility. I don't have much hope you will pay attention to this message.
What the hell kind of Taco Bell runs out of BEEF? The one thing that more than half the menu is made out of. This is yet another testament to the poor standards of service this chain has been providing us for the many years they have been operating.
I, personally, have seen a decline in service, yet people continue to buy their product.
Anyone who becomes out of their main ingredient is one of the worst ever. Either your buyers are idiots or the local management are idiots.
I work in a field where I can publicize this OVERNIGHT and make an impact on the local stores.
The store I’m talking about is in Renton, WA-the Benson branch on 108th near Fred a Meyer. FO NOT GO TO THIS STORE.
I can all but guarantee Taco Bell or their parent, Yum! Foods will do absolutely nothing about this but send a heart-filled email with an apology. Not going to wish this time.
The wait time was ridiculous. I was asked to hold when i finally got to the speaker to place my order and then it took another 19 minutes waiting in line for my food. To make matters worse, there were only three cars in front of me when i got in line!
My daughter went to the Taco Bell 033103 at 9190 Wiles Rd. Coral Springs,Fl 33067 location last night (2/27/19). She ordered a Taco Party Pack and 4 other items. When the food came out it was thrown into a bag and when she inquired if everything was there was told yes. She decided to check and found things missing and when she told the cashier instead of the cashier taking the bags to look kept asking my daughter what was missing. This continued until finally the manager came out and had to correct the problem. We spent $33.00 and I feel she wasn't treated in a proper manner. First the Tacos usually are in a box and they weren't, the young lady behind the counter should have checked that all the food was in the bags and didn't. With all the choices of fast food places we chose yours but in the future will have second thoughts. The name of the cashier was Caitlyn the order number 374078 and the time of purchase 7:18.
Went to the Taco Bell in Winnsboro,LA for lunch today. After standing at counter for 10 minutes being ignored by staff I finally asked very loudly if someone was going to take orders. I was informed that I needed to use keosk to place my order because they were busy. I looked around and only 2 tables were occupied, 1 person was waiting on order, and2 people were standing behind me. That is NOT busy!!!! I told her I didn't want to use keosk and she said sorry and walked away. I walked out and so did people behind me cause that is unacceptable customer service. Maybe if the employees put their cell phones up while they're at work they wouldn't feel so pressured. Perhaps they should have management in the store to supervise the dead heads who don't give a crap. That's my opinion and prayers for Taco Bell if corporate doesn't care what is happening to their business. If I don't receive a response I'll know that corporate doesn't give a crap either!!!!!
I live about twenty miles from a Taco Bell but my sick wife craved a simple burrito with rice, beans, shredded cheese, and lettuce. Well I’ve now been there six times in three days, 3 times yesterday and have spent 25 in gas, paid different prices for the same wrong order and as a chef I know what the problem and it’s not the employees, who have been nice while charging me for the wrong stuff, it’s the lack of training by intelligent and capable corporate staff that has failed this particular Taco Bell. Y’all have the most complaints I’ve seen and I can’t believe that y’all let it happen time and time and time and time and time and time again. I could replace four to six staff members by myself and maybe make one mistake but I doubt it cause it’s set up that any ol primate could do the job. This Taco Bell must have horrible food costs, labor costs, and a high turnover rate with your staff cause either they need hooked on phonics or they need the proper training which I doubt you care to invest in, I’ll always get what my wife wants and I won’t stop trying until she gets the correct order but I personally have eaten my last taco from y’all, and now I’ll never go to kfc or drink a Pepsi product and I’ll figure out your other companies and personally start a boycott on anyone associated with y’all. How do you really take something so simple and manage to mess it up ten times before making these right, although your rice was burnt and the staff laughed about it, said they wouldn’t eat it, but gave it too my wife and after screwing up the first five times I should’ve jumped the counter and done it myself, but I don’t care to be in trouble but I do care and Sam so pissed that I’m going inside to put some beans in the crock pot and tomorrow I’ll make rice and shred some chrese then I’ll add non bagged and precut nasty plastic tasting lettuce with real lettuce from now on. I will not ever allow anyone or everyone I know eat there cause it flat out sucks to drive &0 miles one night, 120 miles another night and forty the third night just to end up paying 23 dollars for two burritos with only beans, rice, and cheese cause the letttuce got 86d by the fourth time of trying. So 240 miles, ten gallons roughly, about 12-13 dollars in gas and 23 for the food means y’all cost me almost forty dollars and I still end up with finally the right ingredients but burnt rice. Cmon people and do your job or I’ll happily quit mine and prove that I can outwork, outthink, and run the show more effectively then I’ve seen or have dealt with all week, goodnight and I hope u are happy cause going to bed hungry and thirsty with just a little gas left in my truck, but I’ll make it—. Will you? Do you honestly think that ignorance will fix itself cause I don’t and y’all will fail and this whole town and county will say good riddance and never come back. Just think of the wasted food when people are starving and I’m not eating that shit you rolled up and tried to serve my wife just so the food isn’t wasted like my time, effort, gas, and money. Enjoy your plush corporate outings from your plush little offices and get up off your butts and correct this issue and all the problems or karma will most likely burn that bitch down again, and don’t just listen too me, check out Moore county complaints about the local Taco Bell and you will be salivating to have an honest, smart, and hard worker walk in and in thirty minutes learn how to educate you ignorant lazy and flat out inconsiderate staff that goes all the way up to the head honcho, cause I’m actually being humble and generous with my complaints cause y’all don’t deserve the courtesy you refuse to give to your patrons. I will thank you for your time, thomasduke74@icloud.com
I went to a Taco Bell in Highland Heights, Kentucky at 11 pm on February 25, 2019. I ordered a steak burrito supreme with light bean extra sour cream. They told me they were out of beans two hours before this store closed. When I got my order, it was folded very sloppily, all the lettuce and cheese had fallen out my Gordita Crunch. I work at another Taco Bell, have been there for almost twenty years. This GM needs to be made aware of what is going on at his store.
Dined in at store 030416. Order # 148849. Ordered a 6 combo. Chalupa. Sat down to eat and noticed there wasn't any sour cream. took back to counter and then was told they were out of sour cream. Then we went to fill fountain cups with Pepsi and had some issues. went back to counter and told them. They told us they were out of Pepsi. It would greatly appreciated to those of us ordering that these items are not available up front. Spending $17.26 on 2 combo meals and unable to get what you paid for is extremely frustrating.
Got the wrong order. Ordered gorditos, and got dorito locos tacos instead. They were horrible. They disintegrate when you bite into them. What's up with not asking customers if they want sauce, or not? Your a freaking taco stand, where's the freaking sauce? Your business is so slow, especially around meal times that the drive thru is usually void of cars, and you can't take 2 seconds to ask the customer if they ordered (read the receipt and check the bag) your meal?
I stopped in at the Portage Wis. location recently and was very disappointed. I gave my order, which was a to go order. I ordered a Chalupa and found it to be over cooked. Chalupa was too hard. Also I was going to use the ladies restroom and found it to be very unsanitary. I am not sure if the person before me threw up, had a bad stool or the staff dumped something down it. It was filthy dirty! I mentioned something to a girl staff person. Not sure if she did anything about it. This Taco Bell has poor staff management. I am way turned off on going back any time soon. Please address these issues. Thanks for listening.
The Taco Bell on Hesperian lets the people who are homeless, and the neighborhood trouble makers, hang out outside the restaurant. I live directly across the street and I have to endure the trash from Taco Bell that people discard, and it blows across the street into my yard. The homeless have vandalized my property and I don't appreciate Taco Bell catering to them. PLEASE MAKE SOMETHING HAPPEN AND STOP THIS. Feel free to email me.
i go to taco bell frequently and I had the worst experience in any fast food place the store is at 2628 enterprise rd orange city florida 32763 phone number 386-775-1363. I went on 02/19/2019 at 1:02 pm for lunch. Order number 201482. The cashier had nothing to do with it, it was never her fault. I ordered a chalupa and when I got my chalupa it was cold like they just took it out of the refrigerator. So I went back to the counter and the girl said no problem we will make you a new one and take it to your table.After 10 minutes of waiting and my companion finishing her lunch I went back to the counter and asked what was taking so long. That's when the rudest female manager you have said. We warmed up your food and I did not know where to take the food. How can you not see where im at right in front. then she proceded to say in English and Spanish that I don't need to have an attitude. At that point I asked for a refund and she did refund me my money, but if looks could kill she would of killed me. So how does she know I know any other language other than English. How dare she tell me I have an attitude when the only thing she was doing was giving me an attitude. A manager is supposed to give example to the rest of there employees and if that is the case she is the poores example of your organization. They wanted me to rate my experience with stars, I cant there is not a box that says 0. I never fill one of these out so this is the first for me. I can tell you I never will go back to the store and everyone that I encounter will no not to go there. Even when I looked up the reviews today for that store they are very poor. She needs to go back to training for customer service. i even called back the store to find out the name of the manager and they said they weren't sure , they did not want to give me a first name. The girl that I got on the phone said she thinks its Rosario. Horrible customer service
I am a retiree on limited budget. I've always been happy with Taco Bell in every way possible. I love your food. I had to write because I ordered nacho chips on Order #303814 from Taco Bell 024311 650 Nilles rd FF, Ohio. I know this will seem petty but I only had 4 quality chips to dip into my cheese sauce. The rest seemed to be crumbled chips from the bottom of a bag or tray. To me this is unacceptable. At $1.39 I expect much better. Thanks much, Jon Dale
This is the second time in the last month I have gotten a very long hair in my food from your restaurant on IS 1 in Titusville, Florida. This is disgusting and should be dealt with. Why are they not wearing hair nets to cook food ? Pamela Rogers
I ordered 3 Chalupa box dinners at $5 each and spent over $15 - the Food was BLAND - There was No seasoning what ever in the meat - I make Tacos at home sometimes, and I buy seasoning for the meat. Meal was VERY bland - I swear I will never Eat there again !!!! Hardly Any cheese on it either. Customer service was good - Only thing that was Good about going there that day. Yeech - BLAND BLAND BLAND !!!!!!!!!!
VERY Disappointed !!!!!!!! It looks good on TV commercials - VERY BLAND and TASTELESS !!!!!!!!!
Only 2 sauces per item? That's what I was told today. A main reason for coming to Taco Bell is your sauces. I eat at least 5 per item. The gentleman who served me compared this to McDonald's.
I am a former employee from Taco Bell. I was trained to have an excellent costumer service, to welcome the costumers at arrival to the register.
To avoid long waiting for Food and to make costumesrs feel great about visiting the restaurant.
Well I go to your restaurant almost every day, my Child loves Tabo Bell. The costumer service at my location has lot to desired, to start the restaurant is almost always durty, employees are hanging out chating with each other while you wait to place orders, long waits for food to be prepared 20-30 minutes after order has been placed. They make you feel like they don't care, they are there for a pay check.
Managers don't do much about delegating, making sure they are working, and following food guidence. Apprerance of emplyees are poor, you see some employees with pans at their knee, they are drinkings, touching there hair, face, and after they touch your food. overal this restaurant has a long way to go with proper training on food preparation, aperance of restaurant, and Managers to do management. As a costumer I see lots of DON'TS.
If you care you will do something about it. location is 7255 Mission St. Daly City CA 94014 Phone # (650) 755-5085
They forget that is you have costumers you have a job, no costumers no job. There are a few employees that they seem to care, and do their best, but for most part they all need trainig in all procedures of the restaurant.
I will stop going to Taco Bell, I think it is discusting all the things that you see while you wait for food.
Thank you.
Lillian
I ordered a spicy potato taco and a loaded potato grilled with 2 Cinnabon delights and a Baja blast drink. The taco and Cinnabon’s were correct but at first they gave me a Baja blast freeze and charged me for the freeze instead of the drink, I said that I ordered the drink and she apologized and gave me a drink instead. Which was fine but I was still charged for it. I got home and saw that my griller was incorrect. I received a beef one instead of a potato one. I’m not mad or anything I would just like some sort of coupon or gift card or something to make up for the money that I spent on the incorrect items. Thank you
Latrobe pa taco bell, has been a favorite place to eat. not this evening. they person that took our order. got almost everything wrong. we ordered 3 soft taco supreme, two hard taco supreme, 1 chalupa supreme and large drink. we received 1 large drink, 4 hard taco supreme. 1 double tostada. went back up to see where my 3 soft taco supreme were ? he said you only ordered two. which I didn't received any. so I ordered one more, not realizing I didn't get any. we told him we would eat what we got. then he told us he wanted it back. turned his back to me and said calm down old man. which my husband didn't hear. the chalupa shell also was very hard or stale. I have never had a person be so rude. not even apologized for the mix up. if the person stays at Latrobe pa. they will be losing a lot of good customers. we have lived in Latrobe pa for years. all other fast food business are super polite. I hope you will check out the worker. thank you
I went to Taco Bell #023125 on 2/6/19, my order was taken at 6:50pm (Order #258578). I ordered 8 items and waited until 7:20 before I received my order. I realize they were busy, but there is no reason to wait 20 minutes at Taco Bell for a Mexican pizza and 6 hard shell tacos. I will never go back to the store because every time I have been there the wait is ridiculous for what is supposed to be fast food!
Have been to this location many times. Sservice is terrible along with getting the correct order.received. This order was 2 quesadillas w/extra cheese & chicken. Charged the extra on bill .This is what I received when I got home. They are hardly a standard ones & the whole outer area of this wasn't even filled. (pictures wouldn't attach) Consider this olrder minus -5 stars.
Well I have played around for 30 minutes trying to get my pictures attached with no luck. So receipt is from taco Bell , 100 E Broadway, Monona WI 43716 (608) 2228007. Feb 5 2019 Order 32166 Cashier Madison M. Total of bill 15.69 on Visa Credit Card Drive Thru
I was in the drive though for 30 mins on 3365 s king Dr. And after waiting that long my food was cold. So I parked in went inside and was treated very rudely and assaulted by the security officers and l woud like this situation inverstaged.He had no right to put his hands on me.
store #023229 order #357331. 9:19 am on 2-3-19
Couldn't bring my problem to a team member as the doors were LOCKED for a Damn managers meeting. 9:19 AM and you close down the lobby for a friggin managers meeting????? Hold them before/after lobby hours. I will add, this is not the first time they have closed the doors during business hours. Do not inconvenience the customers by making us go thru the drive in. I do not like to drive and try to eat. I wanted to sit down and enjoy my breakfast. I put in complaints (actually several times over the last few months) As per other times I have complained about this store, this complaint will not be addressed. This will be the last time I contact anyone about the rotten service. I will NOT GO BACK. No one ever seems to care about the customers.
I just got a part of my food from the Taco Bell off Rockford rd in Plymouth MN. I didn’t receive half of my order and was told they can’t get me the remainder of my order cause there are no ads on a at the window. Once I opened what food I did get I found shells with barely anything in between. The sodas were out of syrup and the nacho fries were practically wet they were so soggy. Employees seemed lost and completely unprofessional.
I went to Taco Bell 004814. Every Taco Bell I have gone to recognizes the Veteran and gives a discount except this one. It's odd to me that I have gone to a lot of Taco Bells and this is the first one that does not recognize the Veterans. It's also posted online that Taco Bell recognizes veterans as one of the top 19 businesses that gives discounts. This is why I gave them a bad rating and will not return to this Taco Bell.
Receipt 347088 2/1/2019 Order was taken by Willieshya-Ange H
I had very poor food quality at the unit 031445, 3951College Ave, Blfd Va.
Every time I purchased a taco meal at least one taco would be cracked on the bottom and the ingredients would fall out, But this last time on 1/27, all three shells was smashed, not saying just on bottom. They were cracked like someone one did not care. I had to eat as a salad, If I had wanted a salad I would have ordered one. I was on my lunch break and could not return food. Store Manager nor Manager on duty spoke with me, I spoke with Drive thru cashier whom answered phone. I had asked to speak with Manager on duty but busy working line, and store Manager was not there.
I have worked a combine total of 23 years in fastfood service and always a Store or Manager on duty serviced the complaints.
I went to the taco bell.in my town Camden Arkansas on Monday with my 87 year old mother I ask the worker could u make sure my French fries are hot she gave me a nasty answer I asked again she was a son answer then I RETURN to ask her I thought I ordered a medium-sized drink she got mad and started to yell at me and run from the counter to to tell the manager and the others one they Better get me then I went back.up.to the counter ask for hot French fries these are clod the other worker got smart towards me then they a.were disrespectful talking about me to them selves but out loud I could hear them discussing me disrespectful the manager did nothing to all to stop them in a regular customer l really enjoyed going to taco bell my favorite restaurant in town now I'm afraid to eat there they may.do warm to my food . Thank you
Customers are being greeted with disrespect, as well as workers having attitudes with customers that is willing to spend money at tacobell, instead we rather keep our money and spend our money at somebody else restaurant because of bad nasty service that we're having to go through at the tacobell located in Covington Tennessee,38019 the workers are very disrespectful and seems to not been trained on how to do they're job and respect the customers, tacobell will forever loose money due to the untrained workers that's having attitudes every time a customer decides they want to order from tacobell
I was at the Taco Bell in Oakland CA on 2255 Telegraph Ave at about 8:00 pm on 1/22/19. I ordered a Cheesy Gordita Crunch No Meat Sub Potato. Originally the gentleman taking my order put the mod.. "No meat sub beans." I told him I didn't want beans I wanted potato. He took that mod off and put Add Potato (adds a charge). After sitting in line I realized I had my dogs with me and they could eat the meat that it was supposed to come with since I paid for it. When I got to the window I asked him for the meat on the side for my dogs and the ladies in the kitchen started screaming they already made my order! I told him they don't have to remake my order, they can put the meat in the cup since I paid for it and paid extra for the potato in my gordita. They started yelling again. I told him I paid for it so I wanted the meat since they didn't substitute but charged me extra. They finally threw a cup of meat at him. When I got my order I decided to check it to see what all the fuss was about. I saw they put the meat on the gordita. I told him they made it wrong and they put meat on it and I don't eat meat. He asked if I wanted them to remake it and I said no because the ladies were already yelling and screaming about my order. I don't trust someone that angry to remake my food. Especially since the first thing she yelled was that she already made my order! I told him I wanted to be refunded for the gordita since they made it wrong and I don't eat meat. He said I had to give it back in order for them to do that. I didn't agree with that because if the reason I don't trust them to remake my order is because of the complete unprofessionalism and yelling about my order already then I shouldn't have to. After working for 12 hours and now needing to go to another Taco Bell for my dinner I felt that if I wanted to pick it apart and eat the outer gordita shell and dump out the middle for my dogs while I'm waiting another 30 minutes at another Taco Bell for my food then I should have a right to do that. They were just going to throw it in the garbage anyway and I hate wasting food like that. It was 8 o'clock at night and this was my first meal of the day because I just worked for 12 hours without lunch. I asked for the manager ("Any" pronounced Annie) and I told her they made my gordita crunch wrong and I wanted to be refunded for it. She said well give it back. I told her No, I don't want to give it back, they clearly made it wrong as I showed her. I have to go to another Taco Bell now and sit for another 30 minutes and I want to be refunded for the wrong order and she proceeded to yell at me as well and yell that I'm not getting my money back and that she doesn't care that they made it wrong. At this point I feel robbed. Robbed of my money and robbed of being treated with any kind of respect or customer service or appreciation as a customer. The way that situation was handled was so wrong. "Any" the manager is borderline incompetent. She at the minimum needs customer service training. I've worked in the restaurant industry for years. If we messed up and made the order wrong, the order was refunded. Especially if the customer has to sit and listen to the cook yell and scream about their order. Who would feel comfortable with someone like that remaking their food? Taco Bell should own up when they make food incorrectly and do what's right to fix the situation. If you have a cook that has a bad attitude that doesn't want to remake food then the order should be refunded if it's made improperly. Right now I'm owed at minimum $4.70 for the Cheesy Gordita Crunch with Potato (extra charged) that was made wrong and I was unable to eat and enjoy. That's nothing compared to the priceless waste of time of my evening and my sanity on this evening, being made to feel taken advantage of, unappreciated, and distraught feeling I can't do anything when Taco Bell steals my money with no regard for their customers or their customers money. I'm actually sad at this point Taco Bell feels it's ok to treat people in this way. Vegetarians really are punished at Taco Bell.
Online order #906271, dated 01/04/19 @ 1654, for pickup at drive-up window at 2000 hours, Sunrise Highway, Seaford, NY. Online order placed, credit card debited ($28.71). Upon arrival at 2000 hours, was informed that personnel had no record of order. Requested refund, was informed that refund could only be issued by corporate offices. THIS IS THIRD REQUEST FOR RESPONSE... PLEASE RESPOND ASAP.
Been sitting here around 20+ minutes inside the establishment waiting for 2x $5 boxes and 2 grande burritos. There is also another lady waiting for her order behind me. This is the slowest service i have EVER had, and i mean EVER!! I have never seen anything like it. Worst Taco Bell experience i have ever had
Hello I went to taco bell, and the cash card wouldn't go through because of the chip, and the attendant said that the transaction didn't go through, I tried 3 times. Not realizing that in those three times, taco bell took $21.16 from me 3 times. I need my money to be refunded back.
I ordered a bacon breakfast burrito at 10:41 am on Jan 22, 2019 at your Standish,MI location. As I was eating I bit down on something very hard and chipped a part of my tooth. When I spit out what I hat bit down on I discovered it was part of a bone. I am very upset because not only was there a bone in my food but now I have a chipped tooth to top it off. I love Taco Bell but after this it will be awhile before I go back. VERY DISAPPOINTED!!!!
If I would like to rate you 0. I sent a complaint 2 was ago about an experience on 1/2 then when I heard nothing back I called a week later and they said they had received it. Today is another week gone by with no response from you. Do you not care if you lose a customer?
I visit store #004806 for lunch thru the drive thru . When I arrived at the window to pay for my food, I ask if I could add a order of rice to my meal. I was told by the employee that she couldn't add anything else to my meal after I had place my order. I ask her why she said that it was manager policy. That they have 7 minutes to wait on you. She told me that I would need to go around again to place my order for the rice. Bad customer service.
My Niece and I ordered 1 Grand Bur. 1 Combo 7 No Jalapeno S. Soft Toco No lettuce. All was so hot we couldn't eat them. Took them back tp counter and they was remade. Still very spicy. It made the cashier very mad. The manager came and said she would remake them. It was so spicy we could not eat them. Wynetta Hanby (Centre Al.)
Waited in the drive Thru ordered and got up to the window and was told my debit card does not work with the new system. It is a regular discover debit card. There should be no issue after waiting I drove off with no food. This is the second, different Taco Bell this has happened at. It is crappy that after waiting in the drive thru that I had wasted my time after being a very loyal customer for almost 20 years. Always said Taco Bell is my favorite fast food place, but I can’t even eat there anymore unless I have cash on me.
COMPLAINT REGARDING HARASSMENT
Hello, my name is Mr Kaingzel White, the purpose of this text is to inform you of an incident of harassment by a manager named “Shronda” @ 14005 Abercorn St , Savannah GA 31419, 912-925-0063. The incident occurred @ approximately 8pm January 4 2019: my 15 year old daughter, Nyomi White, a former employee, entered the location and purchased a drink and spoke to her sister a current employee. The above named manager, “Shronda” an adult in her 20’s approaches my 15 year old under aged daughter Nyomi White in a threatening and hostile manner. Shronda proceeds to make accusations without grounds or proof to witness: “ I heard you were talking about me” or something to that effect.
I have sent my complaint to your corporate office and will follow up in the morning, this incident was witnessed and confirmed by another store manager and several employees as well. If this incident is not followed up then I will be forced to pursue other legal avenues and press formal charges of harassment against Taco Bell and on-site management. Please contact me at (860) 221-4208 / 912-428-0787 or have corporate contact me, I WILL NOT LET THIS GO PERIOD.
I purchased Taco Bell gift cards online from a special was being advertised.
Waited until Christmas Eve to place my order ( Order #904804) online, sent my grandson to pick it up.
When he arrived the employees laughed and told him they were closed, if so why was I able to place a order?
My order was cancelled and email was sent that the card I used would be refunded.
Some of my cards expired after the 12/24/18. now it is not my fault they expired as I legitimately place my order
before the expiration date.
Plus as I used gift cards after attempting to use them again they were not accepted.
Evidently gift cards cannot be replenished via refund?
At any rate I am out $30.00, please find a way to make this right.
Went to Taco Bell on cobb parkwar in Marietta Georgia at 1:26am but no service at drivethru. Drove to window but nobody at window. I saw a person in dining area mopping I blew my horn he looked up and keep mopping. Drove around build and tried to activate drivethru window but still nobody answered.
We went to the Taco Bell in Burlington Wisconsin,Several people where waiting for their orders.Hence some up too 40 minutes..The drive thru had tons of cars.Noticed they worried more about he drive thru then the inside customers.My wife asked wheres her order after waiting 30 minutes.This is a fastfood place,There is no way it should take that long for a simple 2 person order.They said you can have a refund didnt offer any other solution.The cashier said we are behind we only have 3 people.This was on Newyears day where you think they would plan for more employes cause of the holiday.I never ever would go back ,I also heard all the people even people that where there before us how they where treated kinda rudely.
My husband went to Taco Bell in Kings Mtn., NC to get me a tostada, that’s all I wanted. They gave him 2 tacos at the drive thru, so he went in and ordered. When he got home the tostada was full of red sauce and had salad dressing poured over it !!! WHY can’t ANY fast food place get an order right??? They complain about their pay, but they’re not worth the pay they get! Where do you find these people? I’ve NEVER (and this is no exaggeration) gotten an order right at taco bell. I have to check each order before I leave. I’ve decided it’s not worth going to taco bell anymore, the pintos are always dry like they’ve been opened for days. I’ll cook my own food from now on cause NOTHING will change at these places.
I live in Dothan alabama the store on ross clark circle by main street ive never had a problem until now to start with we sat in the drive threw line for fast food supposed to be for 30 minutes at least they were really slow when we approached the window we were never offered sauce at all I had to ask she gave me my food I thanked her she closed the window I drove around because she forgot my drinks very short with us so when I went in there it wasn't busy at all but people were standing in line anyway the lady who was ringing everyone up didn't have a clue what she was doing at all over charged the ladies in front of me they asked her what something was she was telling them about other choices I asked for the store number she said I have no clue went to ask and said its somewhere on the right just look there heres a receipt you should be able to find it ive been in the food industry for years safe serve certified you name it I also was a manager over a pizza hut at one point I will say im very disappointed and refuse to return to such a place again sadly ive been a fan for years my advice get people who don't mind working and need to the attitude in that store is enough to never return for ……………………….
on Christmas eve we stopped at tacso bell on north aurora rd in Naperville we ordered one box meal and 4 tacos the order took 20 mins to get and the prep cook brought it out from kitchen never said name I gave just tacos so I took order and jioined my friend as he got his box 5 mins earlier as we were eating the prep cook came over and requested my receipt I said what we ordered and not sure where receipt is he waited while other comustomers were waiting for food I showed the receipt to him whick I feel we didn't have too as we paid when we ordered manager was hiding in back why? dont know then he said he never got my order and i took the wrong items i noticed there was soour cream on my tacos but didnt want to complain i hold him he owes me one more taco and he said i got supremes ones so were lucky vert
y poor poor service maybe get rid of manage as she should be in charge not the prep cook plus never should a customer be questioned by help for a receit when u pay for in before u get in the other customers waiting for there orders just stead at us like we were wrong i go to taco bell 3 times a week but will never go there again plius manager put sigh on door but never told the customers that were in store why bad management i will miss eating at taco bell but i was so upset and it was xmas eve nice way to start new years hopefully u will correct this problem.
The toca bell in Orlando, Fl on orange ave 32806 had really rude costumer service. I’m not one to usually complain about little stuff but every time I go there the serve seems to get worse. A girl at the front continues to roll her eyes in from iof costumers. I go up to ask for sour cream and it take ten minutes because no one wanted to get it. My friend asked for some water and was treated very rude. The last time they forgot my order and that’s no problem except for another eye roll I got when asking about it.
Thanks for your time.
I went into a taco bell located at 2575 E Hillsborough Ave, Tampa and received very possibly THEE worse treatment from ANY restaurant in years, and the treatment from MANAGEMENT, which was crazy because I asked for the manager to complain about the service only to find out the one with the horrible attitude was in fact the manager, when I asked for corporate number she told me "WE DONT HAVE A CORPORATE'....I asked again and she walked away as if I was the one giving her inconveniencing her. I would like the opportunity to express my discontent to someone at the corporate level.
Waited almost an hour for our food. Asked what was going on and they told us they forgot about it saying “it’s up on the screen, I’m not sure what happened” like are you kidding me. I know it’s Taco Bell, a fast food company, but you need to work on your customer service.
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