Taco Bell Complaints Continued... (Page 10)620+ reviews added so far. Upset? Call Taco Bell corporate: 1-800-TACO BELL
The wait was long, my food was made a totally complete different way from what I ordered.... Then when I went to confront about my crappy ordered, the cashier were rude, very rude!! I felt like that was $22.47 gone down the drain.
On Tuesday 4/30 at 8:52pm my family and I stopped at your location on Eureka rd in Southgate store number 005095. I was so unhappy with this visit. I ordered $25 dollars worth the food and definately felt ripped off. I always order atleast 2 of the fiesta potatoes because I love them but this time I could've jumped both bowls together and it still wouldn't have been enough for 1 full order. Sometimes the bowls have been lower than usual but this time it was pretty bad. My daughter loves soft tacos and after eating about half of her first one she asked what was all over her. She had tons of grease dripping down her hands while trying to eat. I opened the taco up and never saw such a mess. It was slopped with barely any meat and the meat that was in there was soaked with grease. The rest of the food was hit and miss. Tried the new grillers and those were amazing and I'm hoping they will stay on the menu but the steak in the quesadilla was very rubbery and hard to chew. I've never had a great visit and this location but its never been this awful. I honestly can say that I will probably take my buisness elsewhere from now on. Very unhappy customer. Kim Fritz
We went to tacobell tonight lwe didnt relize till we got home they never gave us our drinks and we asked twice for no sour cream on our tacos and its like they put extra on them so disaponted we give tacobell lots of service but we are so tired of them messing up we dont even want to go back..we couldnt eat the tacos do to the sour cream that we can not have so we pr wasted 15$ and till had to go some where different to eat.so unhappy.
ive been to this taco bell in ardmore tennessee multiple times. Im just getting fed up with the poor portion rations. I went wednesday march 20, 2013 to get my favorite. A spicy buffalo chicken griller. My chicken was cold, i complained and got a fresh one. I went home and the next day my stomach was hurting something horrible, and i had sever bowel movements. I got sick twice. Everytime i complain to a so called manager, nothing ever gets fixed. I will not be visiting this out of control, poor serviced "business" anymore! Taco bell can suck it!
My complaint with your Spicy Buffalo Chicken Griller is this, it tastes NOTHING like buffalo chicken. It is made with your volcano sauce which I find terrible. You should name something buffalo chicken, advertise it as buffalo chicken, and then make it with your volcano sauce and not buffalo checkin sauce. It should be named the volcano chicken Griller instead. But you already know that and know that you would sell alot more by claiming it as "buffalo" chicken. Way to deceive the public and your customers! Great job
I went to taco bell/kfc last week with my children. i worked a long day and didnt want to cook. I have always loved taco bell and the food. I usually go through drive thru but my oldest son wanted to go inside and eat. After i ordered i went and found a table to sit at. Whiich there wasnt a clean one in the whole place. So i chose a table and took out my sons baby wipes and wiped a table down and its chairs. Also had to scrub the booster seat i put my child in.
Im was grossed out completely when it took five baby wipes and they were black! Obviously the table has not been cleaned in forever or the chairs or booster. As i sat there and waited for myfood i was looking around. The floors looked like they werent swept once all day, the napkin holders whichare two large ones were empty. The garbage full. The co workers were even sloppy looking with ripped up, baggy black pants. Im happy i didnt order much cause i just wanted to leave. I ordered a gordita and ate almost all of it.
Well i woke up at 2 am sicker then ever and vomiting. Im thinkin the sauce on the gordita was sour. it had a funky taste when i was eating it but i just thought i was grossed out with just eating there. I just think that place needs some good management or a food inspection. I am sorry to say i will not eat there again! not even through drive thru. i had no idea the place was this dirty!! please please clean it up..
The chicken flatbread was my alltime favorite fast food choice and i understand its a seasonal item but its time for it now and its not back i would just like to no the reason for this and hope it comes out soon.......... when i was down on my luck and they were .99 they kept me fed because the flatbread is so filling... id pay more than that for them now since im back on my feet id just love to see them again
I ordered a Doritos Los Tacos meal #11 from a Taco Bell store down the road from my house. I asked for regular and the lady told me that it was supreme when she read the meal back to me. I told her I wanted regular not supreme and she said "Okay, please pull up the window." I got to the window and she asked me for six dollars and change. I don't remember the exact amount she asked and I can't even tell you what store it was from because after everything that I'm about to tell you she never gave me my receipt back which is another thing that I'm VERY upset about... this wasn't my first time at Taco Bell and wasn't my first time getting that exact meal so I knew 6$ and change for the meal I wanted wasn't correct. I mentioned this complaint to her and she insisted that I was still wrong, so I thought maybe the price increased since I had last been there and I gave her my credit card. She handed me my receipt and I checked it and not to my surprise it said "#11 SUPR." Last time I checked supr stood for supreme not regular, and I noticed it said 5.79 and I almost was certain that regular said 5.49... so again I mentioned to her the mistake that was made and she still insisted for a good two minutes that I was wrong... Then after a while she got the manager and he also insisted for another two minutes that I was wrong... then after about another minute of thinking he finally realized that she charged me for a supreme meal... At that point I was EXTREMELY mad and upset and was never wanting to come back to Taco Bell again, and I thought common courtesy at fast food places was if they give you the wrong price that you get your meal free and all she did was give me a dollar and NOT APOLOGIZE. I was so extremely disappointed in this service... I may never come back to Taco Bell.
On Oct. 8, 2012 I ordered a Chicken Cantina Bowl for lunch at the Taco Bell at 1310 Broadway St., Pearland, TX 77581.
I had nothing to eat prior to purchasing this order. Several hours later, I developed a fever and severe diarrhea and flatulence (salmonella poisoning?), which lasted about 36 hours. I am in the medical profession and I felt I needed to inform you of this incident.
On the night of March 16,2013 I went to Taco Bell on 35th avenue Oakland, Ca. I order a crunchwrap, 2 enchiritos, 2 cinnamon twist. When I arrived at home , I decided to eat my crunchwrap. I had already eaten my twists in the car. After eating most of my cruchwrap, I was on the last few bites and all of a sudden I begin to gag while I was chewing and I spit up a large piece of plastic. OMG! Can you imagine, being choked and killed on a piece of plastic. That piece of plastic could have gotten trap in my esophagus/ trachea. This was the worst experience I've ever encountered. I immediately contacted Taco bell and spoke to a hispanic woman claiming to be one of the managers. I explained to her that I will be making a formal complaint with corporate on Monday morning. She could hardly speak english, I was so mad at the time I had to pray! I been feeling funny since then. Make me never want to eat out again at fast food restaurants.
I am the mother of a Taco Bell employee at store # 002531. I went through the drive through at 10:51am on 01/16/13. My daughter was the cashier and took my order. My daughter might be mad at me at times but just because she is my daughter does not give her the right to tell me WHATEVER while working. I normally would not make a complaint about something like this but employees cannot treat customers in such a rude manner no matter who they are. I will not be giving my service to this establishment again if this type of behavior continues. At work you are an employee not a parent, child, or any other type of relative or friend. Thank you.
My husband and I took our grandson to Taco Bell #022189 in Springfield, IL today. The cashier, named James, was struggling with the cash register when we gave our order. After several attempts and several mistakes, he then enlisted the help of another employee. He proceeded to tell her how I had made him make mistakes because I didn't order correctly. He talked as if I wasn't even in the store. I don't know if He thought this was acceptable because I am handicapped and in a wheelchair, but I told him I didn't care for his attitude. He promptly told me that he didn't have an attitude, I needed to learn how to order! Had I not promised my grandson tacos, I would have insisted on talking to a manager, but didn't. We just waited through all the muttering and bad manners, ate our food, and left. But you can be sure, I will never go to that store again, and will gladly tell everyone I know about my experience.
Hello. I am writing this letter because I was recently unsatisfied with a particular location. Two weeks ago, I visited the Taco Bell on Clairemont Ave in Eau Claire, Wisconsin. As I pulled into the drive thru, I had to swerve rather quickly for a GIANT pothole which was hidden by a curb. I am unaware whether or not this issue has been brought to your attention; however, I went back to that Taco Bell today before work around 1:45pm. As I turned into the drive thru, I drove right into this giant pothole (which was now filled with water). It is impossible to avoid unless you are very aware and careful of it. I am now getting a vibration in the front end of my vehicle. This hole needs to be filled immediately as it is not the customers prerogative to be on the lookout for craters this large in a fast food drive thru. As of when I noticed this, that giant pothole has been untouched for over two weeks. Please get back to me as soon as possible to address the issue. Thank you.
I purchased a new vista middle school tiger discount card that offers buy one get one free Doritos locos tacos good for up to 10 tacos and the store manager miguel won't honor it was very rude!! The girl nisa was rude too and very sarcastic! I wouldn't have bought the card if I couldn't use it.
When I asked for the number to corporate I was given a local number to someones cell phone 661-547-3651 for Jesus that is not the corporate office number! I have used this discount card before with no problems at this same location as well as other locations in the antelope valley!
My husband and myself visited the Taco Bell #026026 at 719 W. Market St. In Bolivar Tn . When we entered the restaurant there was no one waiting for service altho we had to wait a full five minutes before even getting greeted by the staff or getting our order taken. We had to wait on the server to finish her conversation with another employee to get our order taken. Once our order was taken we were promptly ignored again. The customer that came in behind us had to wait as well. Someone from the back had to come up and take their order. I would better understand this if the store was busy but there was no one in front of us. I felt this was extremely rude.
I was at Taco bell on Front St in Harrisuburg, PA and the Mountain Dew I got was terrible. It seemed to be watered down. Felica is listed on the receipt, she was very nice and did a great job. The food was good, I enjoy eating at taco Bell from time to time.
I was at the Taco bell at Williams, AZ on Tuesday 02/19/13 with my extended family of 11. We were wanting to get some bean chalupas however the lady at the front desk rudely said that even though they will remove the beef/ meat, they will charge 49 cents extra.
On trying to reason with her, she did not want to listen. On asking for the manager/ the customer service number she pointed to the wall to find the number myself. On myself finding the manager, I was informed that this is the decision of the franchise owner and not Taco Bell. is
Why did you change a great thing? Your new favored chicken does not taste good. While I realize it may enhance the flavor of new products why use it in all dishes? It completely changes the taste. I have been a Tack bell fan my whole life. Craving chicken Mexican pizzas. However due to the new favor I find them citrus tinged and frankly gross. Why ruin a good thing? You just lost a very loyal customer and I am sure I am not the only one. Please give your customers the ability to choose whether to use the new artificial lime flavored chicken.
My wife and i decided to take our son to get the cool ranch taco. We went to the one at 609 naamans creek rd claymont delaware. First they messed up when taking our order then we waited for 20 mimutes or so to get it. They gave our son the wrong tacos so he had to go back in to get the right stuff. My wife and i ordered a 12 pack of cool ranch tacos and 2 chicken quesadillas. We ended up with regular tacos and 1 quesadilla. By this time we were too pissed off to go back. I have never had so mutch trouble at any fast food joint like this. Because of this i will probably never try the doritos tacos since i doubt i will ever stop in one again.
, i ordered my food and i paid,when i was given my change he told me,''can u please pull up''.so i did..(on my receipt it has the time of 6:25) so i pulled up and parked waiting for my order, another suv pulled in back of me 3 minutes after.. 6 minutes passed and the maneger came outside and was helpfull to her,her food was tucken to her al the way to her car in the parking lot,he walked by me two times and didnt give me information about my order,so when the time was 6:43 i entered the store and asked the cashier in the drive thru that told me topull forward that he never told me to pull forward and that i was a lier,so i told him that i eanted my money back and i gave him my receipt and he snachet it from my hand with a attitude so i gave him back 63 cents,thats the same amount he gave me ,so the drive thru cashier told th manager to give me back my money so he did but the manager gave me back my money but never made eye contact with me to give me back my money like if he was ignoring me ,i didnt even grabe my money when he was already attending another person,....! taco bell supports racism,taco bell has racist workers,taco bell has un profesional workers,taco bell why do u sopport this??? i was treated like shit,the customer should be treated way better not like animals,i will never buy from ur franchise ever in my life and i will post what happend to me on facebook,i have around 600 friends so i hope they do the ame as i....! i think i am not going to hear from anyone but ur food is the best,but ur employes have given me a reason to not support u guys everagain, peter juarez...thishappened november the 4th,2012...at 6:43 pm,its located in los angeles ,ca..its on crenshaw blvd and i think its one block of adams blvd...90017 0r 90018...! what happend is on cameras i mean if they work...!
No $5 gift cards. These were going to be extras in in gifts for fellow employees. I went to one taco bell, none. I called another and they told me no Taco bell carries $5 gift cards. When I called customer service after not being able to just send an email through your website, I was told no $5 gift cards. I proceeded to tell her that was unfortunate, not only did you lose sales, but what about the people that can only give a "Little" something. I was disturbed by the fact that the smallest was $10. Not everyone can afford to spend $10 and feel fortunate to be able to receive and give a $5 gift card. I can afford to spend more than $5 but can't imagine how someone would feel going to a Taco Bell and being told "Sorry you have to spend $10" I feel for them and it breaks my heart. After I was done with my calm complaint....come to realize the person was not even on the phone any longer!
I love Taco Bell.. But whenever I go in the evening to the local one in Durant Oklahoma the service sucks and the food is not good.. The meat tastes like it is old and the Five Layer Burritos are not made correctly. It is like night and day literally..
I can go in the earlier part of the day and the service is outstanding and fast the food tastes amazing and there is no problems. But, if I go after say 6pm it is totally different. There is a guy that is the manager in the evening. Apparently he does not check his employees work or the food that they are putting out.
But I will not go in the evening anymore.
On 10/10/12 I ordered a pizza combo. I was told the wait would be approx. 7 min. I was in the drive thru and had to wait in front of the building. That was fine, but I ended up waiting 20 minutes before I actually received my pizza order. When I went inside to check on the order, they still had not put my pizza or breadsticks in the machine to cook. I paid $5.99 for the combo and had to wait 20 min. This is unacceptable. My order # was 336628 at the Taco Bell on Magnolia in Huntington Beach, Ca. On 10/17/12 I ordered a Cantina chicken burrito. I paid $4.79. I taste realllly bland, yuck. I want my money back on both items!!
On 11/9/12 after placing my order I was waiting to hear my total. However, the drive thru cashier left the speaker on for about 20 secs. Therefore I informed her that I completed my order. She replied sharply I'm putting in your order. Next she asked me was my order correct, I replied yes and was told to pull to the window. When I got to the window I politely asked if I could add on a steak burrito. She let out a breath and closed the window without telling me yes or no. I asked her was it problem and she rolled her eyes at me and stated "Ikm trying to see if you can add on". I told her to not worry about it and I left the drive thru. My husband and I frequently patronize Taco Bell, but after receiving this type of service, I do not think we will return. The incident happened around 4:20 pm at the Corrunna and ballenger location. I do not know what happened to excellent customer service, however, I will not spend my hard earned money somewhere where that provides poor customer service. Keran
The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused. Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott Prater personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment. I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization. If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of Scott Prater upon this establishment is the negation of an otherwise profitable venture.
I have had several issues with this location, multiple times while working we would send one person from shift to go get the food for the crew. This time we returned to work with half the food and one less drink. After going back to this location they accused us of not being truthful. Now we had to retrieve the receipts and show them. We are now running behind won't be able to eat our food at a decent hour, since we have to continue to our duties and won't get to eat our food while its fresh. I think you are missing out on an opportunity to serve the community with having disrespectful employees
Disclaimer: This complaint was submitted by Dustin Post on 08/30/2013 at IP address 184.108.40.206 using our Taco Bell Liberal Ks complaint form. This opinions contained in this Taco Bell Liberal Ks customer review titled, "Service is horrible " do not reflect the opinions of this website.
Went through drive-thru Taco Bell, store #024972. We ordered a #5 and a #7. We asked for sauce, none was given, and there were no straws for our drinks. When I opened the Nachos Bellgrande container, The filling, mostly beans, very little meat was in one big clump on one side, and the cheese and sour cream were on the other side in a pile, no tomatoes either. My husband's quesadillas, maybe had two pieces of meat and mostly cheese, and the tacos that come with them, mostly lettuce and cheese-hardly crunchy.For almost $12, is this the best Taco Bell can do? Forget the new shell variation, put something in them! I won't go back until something changes.
hi i ordered a chicken burrito and beef chalupa today at your taco bell location in saint clair shores, michigan...martin and harper location..take two bites into my chicken burrito and bite into a penny spit it out immediately..i take it back and ask to speak to the manager all she basically said was sorry do you want your money back..thought she would of at least said i will check the rest of our chicken or whatever and make sure there is nothing in the food so this will not happen too anybody else..taco bell is one of my favorite restaurants but after today i don't think i will ever eat taco bell again
I went to the taco bell in MATTESON, Il. I purchase a National Advantgage Card, the green one in August.
When I went to use my card which says" taco bell buy 1 burrito supreme, taco, gordita a regular price, get one free" . I showed this card to an employee, and he stated" Our store does not accept this". But the card states " Good nationwide at all participating locations". If you would like me to fax a copy. I can be reached at708-898-2431. I don't understand why people are not trained correctly to know a funderasier card. This is to help the community not turn them away. This suppose to be helping Americans, but I think some of these restaurants don't want to help. I've had the same problem with this card with SUBWAY, KFC. But Burger King and McDonalds accepted my card with no problem.
On 10-30-2012 at approximatley 9:30 p.m. I visited the Taco Bell on 33rd st. In Edmond Oklahoma. Behind the counter where the food is prepared there was large amounts of taco's and miscellaneos food scattered everywhere. This was not just a few items but several dollars worth of food on the floor and the employee's were stepping over and around this mess. I left approximately 30 minutes later and the mess was still there. If I hadn't already ordered and payed I would have walked out. One thing I did do was take a picture of the disgusting mess and can email it if needed. I don't make it a habit to report matters like this but if I was a owner, I would be very upset to see this.
Thanks for your time,
first off there isnt a taco bell near me so i gotta drive out my way just to get the only thing i even like from taco bell which is the quesadilla only reason i go there is cause i love the sauce they put in the quesadilla but every time i go they seem to forget it is i wanted a tortilla with cheese i would cook it my damn self this frusterates me every time cause i hate driving back just to get my order right then they always ask what kind of sauce you want but im constantly finding my self having to park m y car and go inside to retrieve my sauce im fed uo with it and am no longer a taco bell customer soooooo irratated and hungry right now all because of taco bell fuckkk you
I went to Taco Bell store 003376. They did not have taco meat or mild sauce! Why would a Taco Bell not have taco meat. It's like a Pizza Hut not having dough or cheese. It's Mismanagment !! This is the 2nd time I have been the this same Taco Bell and they have not had meat or sauce!!
I am so disappointed, my wife and I went to taco bell in jacksonville fl. Off emerson and philips. When we got home to eat my crunch.wrap was empty her xxl nacho only had beas in it. So disgusted by the food and service. I used to love taco bell. What a waist of 15.00 dollars. Its like they just dont care.
On about Sunday between the hours of 11 and 3 my husband and I walked into the Taco Bell on 1612 blackstone avenue in Fresno ca, 93703. When we entered the store we noticed employees goofing off and one employee had started to spit into the sodas and food that was made for waiting customers. I immediately approached the employee and asked for her name she replied with a nasty attitude and finally gave me her full name which was Tesla Wilson. We notified Taco Bell and they called my cell phone and spoke to a manager who never gave his name but he seemed to take the employee side of the story and began to argue her point but never gave me the chance to fully explain my side of the story. I am surprised Taco Bell hires these kinds of employees. As a customer I would like action taken upon the situation of your employee tesla wilson spitting in customers food/beverages. I really think an employee that does that should not work in a restaurant. If these actions aren't taken in action I'm going to the local news and reporting to them that I have repeatedly brought this to their attention and they keep an employee because of favoritism. My lawyers will also hear from your manager for not hearing a customers complaint and taking actions. What if that customer who ate or drank the items they bought from tacobell got them sick? Then you would have a serious lawsuit in your hands. Thank you for your time and I am hoping actions are taken place as soon as possible
The last two times I have been at the Washington, IL taco bell we have had a 16 minute wait and an 18 minute wait for our food. All our order contained was a few 5 layer beefy burritos, about 3 tacos, and a cheese quesadilla. The staff that was preparing the food was very young, immature, and VERY slow. I think this is completely dissatisfying and I don't think we will come to this store again. I am very offended that my business is not important to this Taco Bell, I have been to several of your restaurants in the area and besides the Northpoint Taco Bell in Peoria they usually give me very good service, if your employees don't feel that prompt customer services is necessary I would be happy to take my business to Chipotle, Tequilas, Sol Azteca, or Quidoba.
I think the management needs to completely reevaluate how they are running this store I know if the business I work for ran like that we would be out of business from incompetence of the employees. And to top it off there was not much of a crowd which I should have had excellent service not waiting extremely long times for my order. I am not happy at all! I am getting tired of apologies for the wait time of our food and think I will just buy the ingredients and make it at my own home. It is made to order. I get it but it should be much faster. I will be happy to tell anyone who will listen how the services at the Washington Taco Bell and with the big holiday season approaching this could divert business for busy shoppers.
On Saturday, November 3rd, 3012 my niece and I went into Taco Bell in Ludington, MI. We waited at the counter for twenty minutes to be waited on. The only other customer was waiting for her order to be tixed. I finally leaned over the counter and asked if there was anyone that could wait on us and also told them that who ever was talking to the customer at the drive thru could stop talking about a party and also cussing and wait on the customer which was me. A lady (whom happened to sitting the restaurant) went to the counter and talked to someone. She then came over to me and told me that the shift manager was her son and that he would be coming to talk to me before his shift was over. He did come over to me and apolizied to me about my order (which was wrong ) and the languange the employee was using, he also said they were very short handed with only three people and that someone had showed up an hour late. I explained to him that I had been in the retail business and there was no excuse for what had happened. If you are that short handed then the manager should be called and at least come in and provide help. He left and said he would be back in a minute. I saw him talking on the phone and when he returned he asked for my name and said he had talked to his manager and they would repremand the employee and the next time I came in I woiuld receive a free meal.. I asked him the employee"s name which was Jake and the shift manager"s name was Anthony I think. You couldn't read his name tag. I feel a free meal is the least he could do. I frequent this location quite often and am very disappointed with this solution.
I was at Taco Bell on east Washington st Indianapolis indiana. Store number 21025. This was on sat march 22nd or 23rd. This is the second time I had been there recently and both times I waited nearly a half hr for my food. I'm so mad I will never go to Taco Bell again. They are slow and not to mention, one if the employees was taking out trash. He had his buddy parked in the handicap spot. And had his sound system in his car blaring rap so loud that you couldn't hear. Elderly people were disgusted as they walked in and said this place and area of town has him down hill. It is the worst Taco Bell by far. I grew up here in this area an it used to be wonderful. But the professionalism of the employees there was strictly ghetto.
And elderly people couldn't even park in the handicap spot because of this employees little black buddy was dancing to his music and parked in the space! I heard two more people who waited in line say they Were not coming back because this place has gotten out of hand! I have never taken it upon myself to write about service anywhere. But as I was holding the door for the elderly walking in today, an to see them shake their heads at the loud music, the dancing stupid kid, and poor ass service. I felt obligated. I will never eat at this place again. Hopefully you get it under control.
Went to Taco Bell on Airline Dr close to David dr in Metairie , La 70003 Saw a commercial on Tv about the loaded Grillers so they tell me that they ran out of potatoes so I can't get a loaded potatoe griller. That not the first time I went to this Taco Bell and told me they were out of beef when I wanted a Taco. This is ridiculous this Taco Bell it's always the after 10pm shift.So I wish Taco Bell could adress this constant inconvienece problem of not having products in stock that's on the Menu.
the manager of the suffolk location in virginia was completely rude to me when i returned the food i was served previously. i went in there around 8pm, & ordered a few things & watched this girl named chelsey austin make my food.
the girl has been rude to me, & my boyfriend every time we have been there. this time my food was stale & disgusting. so i returned it about 15 minutes later.
the manager then took the food from me, re-made it without even apologizing, or asking me if i even wanted it remade. i go there all the time, this visit was very unprofessional, & very disappointing. i probably will not return until the issue of customer service is handled.
Wanted to try xxl steak nachos. Don't eat gaucamole so asked for another scoop of sour cream. They told me they would have to charge me. That green stuff costs more than that reduced fat sour cream. The substitution should have been free. I won't be going back. Same location to run out of chicken and beef. How does that happen.
I pulled up to the drive thru at 10:30 on a monday night and was greeted with "Hey, Taco Bell, what you wont" (sic). I ordered a beef burrito with meat and cheese only. the girl told me " that be a combo burrito but it has beans with it" i told her no i just want meat and cheese. "she said "oh so you want us to make it special for you" i said i dont care what you have to do to make it but i only want meat and cheese, ' she said " fine that be $(whatever the amount was)" i said no im not done yet "she said "well hurry up" i laughed it off to my friend and said ok i also want 2 doritos tacos with no lettuce and no sour cream. "she said huh sour cream?", ok that be $7.19. i said NO i do not want sour cream. she said " i said $7.19. and again i said " i said i do not want sour cream" she said " i FUCKING heard you, SHIT". so i pull around to the window, and i had not driven 35 minutes i would have right then canceled my order and left. anyway she walks up to the window and bob her head and just stares at me for about 15 seconds. i just stared back an no words at all were exchanged. so i finally handed her my debit card and she snatched it from my hand and said "BITCH" then swiped it and literally threw it back into my window and it landed on my lap. i immediately asked to speak with her manager and she said "whatever bitch" then she yelled "charles! somebody wanna tell you something" i heard a voice in the kitchen and she replied " i AINT DO FUCKING SHIT" . Charles ran to the window and shut it and moved her away and then approached me to ask what was going on. I told him the entire dialogue that was shared and he was so embarrassed and extremely apologetic. he gave me my money back and continually apologized the the young woman who obviously doesn't speak for taco bell. i just could not believe that it happened. especially at a store in collierville. but the main reason for this email is because i finally went back this week to the same store and Juwanna was at the counter and i walked up and she looked at me and then immediately looked straight down at the computer . never said one word until finally after about 20 seconds she said "is you gonna order or is you just gonna stand there looking stupid all day" .. the store was busy as it was lunch time but seriously no matter the situation you can not talk to a customer that way. i ordered 4 doritos tacos with meat and cheese and tomatoes only. she said " well why cant you just order a supreme.' i said because i do not want sour cream. "well a supreme comes with meat cheese lettuce tomatoes and ...... um....." i said SOUR CREAM. i DO NOT WANT LETTUCE OR SOUR CREAM. she then said "well it takes a while to custom make one at lunch" im not stupid, you do not prep tacos for later sale. well my food came out and what did i get?? i got 2 not four 2 doritos tacos with only lettuce and sour cream. when i returned them i was told by another employee that "that how she rang em in so next time order em how you want em the first time.
NEVER AGAIN WILL I GO BACK TO TACO BELL IN COLLIERVILLE. IM ALSO POSTING MY EXPERIENCE ON FACEBOOK AND TWITTER TO MY 1400 FRIENDS WHO LIVE, WORK, AND EAT IN COLLIERVILLE TN TO NEVER GO TO THAT LOCATION.
i cannot believe someone with that sort of work ethic can have a job....
We stopped at the Taco Bell in Edinburgh, Indiana last night on the way home from northern Indiana. We had been driving for several hours. It was about 8 pm. I went to the mens room and was totally appalled at how dirty it was. The toilets and urinals had not bee cleaned in months. They were all black in the bottom of the bowl. I don't think I have seen a worse restroom ever. Also, the service was horrid. We ordered two chicken tacos and a diet coke and it took ages to get it. There was hardly anyone working behind the counter. The workers seemed all stressed out as they were trying to do too much. You need to drop in and audit this place. It does not reflect well on your company.
I called last Saturday with a complaint and was told I would hear from someone in three days. That did not happen and I am still furious. I have an eight year old grandson with severe allergies and I ordered him 3 crunchy tacos (meat and cheese only). When I got home with the takeout order it was a good thing he looked at the tacos before he started eating, there were refried beans in them for some reason and had he not checked we would have ended up at the hospital in the ER. HE IS ALLERGIC to legumes but I don't understand what they would be doing in a taco. I think whoever is in charge of the Taco Bell in Lenox Twp., MI on 26 Mile rd should reevaluate their workers because this could have turned in to a very bad situation . I really don't want to think of what could have happened and I believe this should be addressed as soon as possible.
Sincerely, Patricia Hamel
The Taco Bell I ordered from at Highway 360 and Brown Blvd. in Arlington TX had no sauce. When asked why the employee at the window said his manager was trying to teach them s lesson. He said the employees were giving to much out to each customer. This is by far the worst reason I've heard for a restaraunt to be out of something. I'm very disappointed in this Taco Bell. I prefer from here all the time but if this is the kind of service I'm going to receive then I won't anymore.
I want to mention first that this complaint is being made towards the Taco Bell in Centerville, Iowa. I am diabetic. My husband and I enjoy the Grilled Steak Burritos. However, I cannot have the rice and beans. We always ask for double meat, cheese and sour cream. It always seems to be an issue at this certain Taco Bell. The employees are always rude, short with us and down right snotty. They act like it's a problem for them to make our special order. I can see them through the window while we are ordering at the drive through and they are laughing at us and pointing!!!!!!! Now, I cannot help that I am diabetic. And I do like to have a 'treat' every now and then that is not on my regular diet. But, whenever we do go to this certain Taco Bell, they make me feel like I am causing them more work and that it's a big hassel to fix my food the way I want it. This has happened more than once. We always say that we will not go back. This time I mean it. I refuse to go to a place that makes me this upset and unworthy. This incident happened Saturday evening, October 27, 2012. The time on the receipt is 6:17:46 PM. Cashier: Karen C. There were 2 ladies @ the window laughing at us and pointing. One was tall with dark hair the other was short with blonde hair. When we pulled up to the window, they were talking and kept turning and looking at us with smirked on their faces. Plus, we did not even get a thank you.
I went through the drive thru at taco bell north shore slidell la. And my cashier was very very rude it was my turn to order but since there was a line the car in front of me was Still in front of the speaker I wasn't able to order the cashier started yelling when the car infront if me moved and I tried to order they ignored me I had to repeat my order3 times and I was just ordering a chalupa then when I went to the pick u window the cashier took my card she slide it and then gave it to me whither my food and closed her window since I wanted sauce I was calling her and she opens the window and said WHAT! I asked her for my sauce and she just let it drop in my hand and closed her window. Worst experience ever!!!
I am applauded at the way taco Bell handled my complain this evening. I ordered and paid for two nacho bell grande, and one chicken cantina bowl. I arrived home and the chicken bowl was missing. So I called the business up and was told they would have to review the cameras. I have waited about one hour and still haven't received a phone call back. Is this really the way to handle this. I am 66 yrs old and have lived in my home 50 years. I have never been treated like this before. I am no thief, for goodness sake. I will never buy there again. at Taco Bell. located at2300 Barrett Ave. Richmond CA 94804-1608 (5100237-2292 my order number was 359210 11/20/2012. Thank You for listening to my complaint.
I'm not a big fast food eater, but on occasion I eat Taco Bell when I get off work too late to do anything else for dinner. Normally, Taco Bell meets the standards that I would expect from fast foot. Delicious junk food. But my experience tonight was not that. First off, when I first approached the drive thru window, the guy on the other end said, "go ahead."
And nothing else. Now I know it's a drive thru but every other time I've been there I get a "good evening" or "welcome." Whatever, not a big deal. I proceed to order my late night meal and drive to the window. When I get there the man asked me if I wanted any sauces. I told him "hot sauce. And lots of it please!" Because, in all honesty, that's the main reason I can eat the food and guiltily enjoy it. Once I got home, I dove into my bag of tacos and quesadillas to find there was no sauce at all! So bummed. Tobasco is just not the same.
When I tried to open my quesadilla, there was smashed cheese all over the outside of the wrapping. Messy. The quesadilla was so smashed and there was cheese sticking the wrapping to the food. Kinda gross. And somehow, not sure how, but the quesadilla was burnt on the outside and the cheese was barely melted in the middle. The only melted cheese was all over the wrapper.
Again, I know it was late at night, and it's a fast good drive thru, but I'm usually satisfied with the meals I get there. This experience makes me want to check out the McDonald's down the street.
The person after myself waiting in line for a Taco Bell order was formally told they were the last order of the evening. Not only was a refused service, but the person after myself was apparently treated dishonestly and additionally refused service, but I myself was so refused.
Not only was humor expressed amongst the employees about the matter afterword, but the manager named Scott personally refused my business afterword. Dishonesty in addition to personal refusal of service is not only a travesty, but a personal offense from this establishment.
I certainly hope this information is reviewed by someone with the interest of profit in mind as well as customer service, and the experience will not further impose itself upon my future experiences with this organization.
If different management were in place, I imagine this establishment t would be not only more customer friendly but more profitable. Nevertheless, the presence of him upon this establishment is the negation of an otherwise profitable venture.
A couple days ago in Anchorage, Ak, i ordered some Doritos locos tacos. When I got home i opened them up and every one was literally only 1/2 full! I have a picture of it too! I was pissed. So, i went all the way back to the same store and complained and thinking that they would just give me a normal taco, i went home and i opened up the first one and it was just the same! Are you kidding me? Really? So here i am complaining on this web site about a damn 1/2 a taco.... Actually 8 of them. Its not just that store either. Its just about all the Taco Bells in Anchorage. Very inconsistant and not nearly as good as other states stores. So, don't think I am not going back. I like the taste of the food. I just want what I pay for and believe me I will be checking my orders every time which I shouldn't have to do, right?
11/25 taco bell on 12:33 pm, 1642 mulkey rd. austell, ga.
I bought some food today and noticed they deleted the cost of 3 $.99 tacos and replaced it with 3 $1 donations on the reciept i was given. I was originally asked if id like to donate $1 to boys club charity and i said no. When i went back to get 2 items that were left off my order i noticed this on my reciept. I told the worker and someone who looked like the manager that i didnt wish to donate and was told they were trying to raise money. I pointed out that by them doing so , i was overcharged by $.03. She asked if i wanted my 3 cents back and i said yes. Then the attitude came out big time. She sarcastically thanked me , gave me the 3 cents back, gave me the wrong food again. Basically they were slightly overcharging and saw nothing wrong with it. The attitude just made the whole thing even worse. Why should i be made to feel bad for not donating to their charity and asking to be charged the right amount. I would fire my employees if they purposely overcharged, no matter the amount. Are they doing this to all customers?
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