RCA

I have been attempting to get in contact with RCA via email asking them a question about a tablet that I recently purchased and it has been almost 2 months now and I still have not heard any reply back. I have emailed them more than once, and I got an immediate email saying that someone was reviewing my email but I never received any type of response after that automated one whatsoever.

Why on Earth would RCA say that they have online customer support if they are not doing that? Are they just collecting a bunch of customers emails and then tossing them aside? This is very very frustrating because I could have chosen to have purchased any other type of tablet available on the market but I chose RCA.

Their customer support is absolute garbage!

Bought a tv in May but didn’t open the box until October. Tv died after 6 days of use. Went through all the warranty steps and was granted a refund. It has been two months and still can’t get an answer on where the refund is. Horrible customer service.

Nobody responds to emails and can’t give you an answer when you call. Will never boy an rca product again. Just want my Money back

TV has horizontal lines in picture and is under warranty. Said I had to cut power cord to get new TV. New TV would take 2 or 3 weeks to process. Have to be without TV for that. I called 5 times in a week to talk to supervisor.

Finally called back and very rude. I'm on social security disability. TV is my only entertainment. Never again RCA!

I'm trying to troubleshoot my 55" TV and if I get a live person at all its a company called curtis, they send an email to somebody else. Its a lot of back and forth. I tried to get a number for rca corporate, can't get that either.

Have TV under warranty. Called 4 times to speak to manager. Said manager would call back within 30 minutes. No one ever called back. I emailed twice and never got a response. Will report to BBB and consumer agency also.

I have been working Curtis International, warrantee service provider for RCA, for about two month. I have completed all requests for information and pictures, videos, etc. that have been requested of me. We are now what seems to be in an endless loop, they asking for information that has already been emailed and is in the email trail.

Phone calls go to voice mail because they are busy. Case# 146858

I purchase a 40 inch RCA TV for my office back in August of 2019. I do not use the TV off tanaz I am not in the office often due to the pandemic. This past weekend the TV started displaying a black screen and then eventually lost the volume abilities.

C a who told me that there's only a 1-year manufacturer warranty on the TV. This is unfortunate as I did not purchase an extended warranty because I have always known our CA to be a good product I've never heard of a TV losing its picture that's not even 5 years old. Please advise, thanks

I purchased a 60 in tv on april 30 2020 , i woke up today dec 31 2021 with my tv just a black screen I have sound but no picture.i have always heard what great products rca makes. tiday I called and they said rca is a disposable tv. 400$ is not disposable to someone on a fixed income.

My rca tv has only sound, no picture. Ive called 800-968-9853 for 5 hours being put on hold for 20+ minutes at a time,then hung up on. Only got to talk to a human once, but not sure what language he was speeking, and he hung up on me.

I need tech support or someone to explain whats wrong with my tv. I shut it off last night, but this morning it wont turn on, there is now some strange voice saying " powering on & mote that I dont understand, and thats new also. Please help. 832-420-9418

I purchased a rca roku tv 65 inch RTRU6527 from Walmart of September 2020 I never opened the box until today when I took it out the box I saw 1 crack on the screen I felt it i felt nothing so obviously the crack is on the inside, then I plugged it up the screen is completely black with cracks covering the whole television when I contacted RCA there telling me I had a year warranty that expired last month which I knew nothing about.

It’s not fair to me that I purchased my tv last year because I caught it at a good price I never opened it until today and it’s damaged so I just paid for a damaged television that wasn’t my fault and that’s not fair to me I don’t want the money I just want my television to be replaced.

When I purchased the television I didn’t any any income so every dime I…

We purchased a 65" RCA television (model 6549) October 2020, the picture screen went out on July 9th. The picture screen went black but the sound remained. com) received instructions to provide pictures and videos to support the damages and support process the warranty.

Which we provided by July15th - pictures of front, back and sides as well as a video of the damage (no picture screen). When we inquired on the warranty status we were referred the policy statement stating it takes at lease 10 to 20 days to make a decision to either repair or destroy the unit, and another unspecified amount of time to repair the unit if that is the decision.

That is insane that your policy and support team would put a customer through such a policy process and THINK THAT IS CUSTOMER SENSITIVE! Our biggest…

I’m very upset I paid a lot of money for my Tv and it is the only one I have. I now I am with out TV! A TV should last 20 years not a year! I also was just laid off due to the Virus, So I can not afford to get a new one and shouldn’t have to!

I just finished paying off the one I have. I have sent you what you asked for and got no response for days. That means no TV for me because of no fault of my own. I chose RCA Because I’ve had the same TV my whole entire childhood and it’s still sits at my fathers house a day over 40 years and is still working today that’s why I chose RCA.

I am very disappointed and whatever happened to RCA. Please contact me and resolve this problem.

I have returned an RCA Tablet (under warranty) for a GPS malfunction at my own expense in March 2020 and I haven't received any information until I write to custmer service last week (July 24th). Here is what they say: "The tablet have been replaced.

However, process standing is shown as ON_HOLD as there no payment included or the technicians could find inside the package. 25 (CDN)" This is clearly unacceptable!

I bought an RCA TV 55" December 2018 with a 12 month warranty. It stopped working Nov. 6th 2019 and RCA refuses to honor their warranty. Only give me the runaround. I've provided them with all documentation they requested and still no solution.

Refuses to return my phone calls and will not let me speak to a supervisor. They keep stalling on the warranty till it expires. WHAT A SCAM! i WILL NEVER BUY ANOTHER RCA PRODUCT AGAIN. com Lakeland, Florida

First complaint about cheep tv. RCA sent another one. Now second tv the sound goes out at anytime. Have to unplug and let set then turn back on for sound to work.

I returned a tablet to customer services in Markham Ont. in September 2019. There has been no return of my repaired or replaced product and now they say that they cannot track it down in their warehouse or repair facility.

My shipper, UPS, says it was delivered September 17, 2017, so where is it and when will I get it back?

I purchased the Roku Led Rca tv today. I am very disappointed that it says 32 inch when I took it out of box it looked smaller upon measuring it is 28 inches. That is very deceiving. I work hard for my money and feel cheated. I bought this for my daughter for her birthday. I don't understand why it would be 4 inches off. The box is 32 not the tv

Doug Pritchard

My daughter asked for a tablet for her birthday. She had it for less then a week when it wouldn't turn on. I was advised by RCA to buy a new charger . We have bought three chargers and it still isn't working.

Called RCA again and was told to have it shipped out to pay to have it fixed. We will not be buying RCA products anymore.

My 55 in. RCA tv went out one month after extended warranty went out. I'm elderly on a fixed income. This means I have to buy a new TV. I remember when RAC used to be a great brand, that's why I bought it. NEVER again!

I'm so disappointed in them.

Usually I buy Panasonic, Toshiba and Samsung electronics as well electrical equipment. For the first time, I decided to buy an RCA product and I chose an RCA tablet that I paid over $100. On the spot I powered it on to ensure it works, when I saw it worked I powered it off.

I have not used it for few months, then three weeks ago, I needed to use it, there was a problem. I kept on getting a message in red about Bootloader error. I called Customer Service who walked me through resetting it.

It still did not work. For few weeks, I made many calls finally, Customer Service Rep suggested for me to send for diagnosis, however, I could not find the receipt. They said I will be charged to repair it. Upon my request they transferred the call to a Manager, whom from the beginning was rushing me,…

I purchased an RCA 10 Viking iii tablet from Walmart in Barrie, Ontario on July 18, 2019 for $149.98.. RA WS337122C Model RCT6303W87DK-SL As you can see I have had this ipad for 2 months. When i turned it on, it did not work, even though it is fully charged. When I clicked to turn it on, nothing happened - only a grey light on the screen (like when you turn off the TV) I called Walmart and they said that I have to deal directly to RCA as they can only deal with returns within 10 days. I filled out the form requested by RCA and as requested - sent it to RCA Shop Request 2 days ago, Today I received an email requesting I courier the unit to them $40 CDN And a payment for $41,25 USD $50 CDN YOU HAVE TO BE KIDDING ME !!!!!! That is more than half of the unit's worth !!!!

THIS IS NOT GOOD…

My aunt bought 2 rca Voyager 3 tablets 1 is unlocked the next 1 wont I try everything and it just can't work I have the box but no receipt I even watched a bunch of YouTube videos I really want to use my tablet she said she purchased it at some store she is in New York I'm in Jamaica she can't find her receipt, the ne t tablet is opened

I bought a tablet on 6/27/19 and It's 7/22/19 I want the address where to return it. I called as soon as it opened a hour and thirteen minutes have passed when you go o the internet all you can get is what items they are sell ing please send me an address and RMA number for a purchase refund. Thank you. Sharon Johnson.

I shipped my tablet out to your repair place back in June, July, Aug of 2018 not sure which month and the tablet was not even a year old, and I had an accident with it that the whole thing totally broke, I called the main number and he said that they will replace it or refunded it and that since it is not a year old at that time that they will give you another year for the garentee (spelled wrong ) sorry.

As of today I never heard back from you people to see if they received it or to replace or refunded the money that I paid for. My name is Jacqueline Pollick. edu address 7017Mcclure ave Pittsburgh, Pa 15218 home phone 412 731 6926 no cell phone .

I would like a fed back from you or you will hear from my lawyer for a small claims. I really don't wanted to get into this but it seems like…

I contacted the customer service via email about my tablet battery going out upon receiving an email back to fill out repair form i enter all necessary information including purchasing date and issue. At that time i was not notified i would have to pay for the repair so i send tablet in for repair so after not hearing an update on repair status or delivery date i contact the repair customer service from the time of me being on the phone they were very rude and continously interrupted me.

So as of today i am notified that i will have to pay for repair and so it has not even been repaired or started upon yet so i suggest i no longer want the repair cause its so many tricks to it suddenly and that my tablet be shipped back the person over whom ever i spoke with gets on the phone and tells me…

On 9 February 2019, I purchased a RCA tv/dvd player, (Model RTDVD1900-B SN: A1810264610001484. I installed the tv on the same day. Our television service here in Pass Christian, MS is Cable One, (you have to have their little Cable One box to watch cable television).

The tv will not accept any of the codes available to fully activate the remote. I went to Cable One business office in Long Beach, MS and was told I could get a code that the tv would accept by calling RCA Customer Service. com.

I called Cable One again and a service appointment was set up. Approximately one week after that phone call, a technician came to the house. The tech could not get the remote to accept any code either. When I have problems with things I have purchased, I like to make it known to whoever made the…

Purchased a Cambio notebook/tablet & keyboard has stopped working within less than three months

I purchased this tv a week before Christmas, I was without a tv when I had to return it because there were red lines running down the tv and there were shadows in the brown colors that made the picture horrible so I returned it. I waited 3 weeks for the replacement and the color in this one is just as awful as the last one.

The colors are horrible and no matter what I do it doesn’t get better. I have Multiple sclerosis and can’t walk anymore so tv is really important to me and I can’t go another 3 weeks to get another horrible tv.

Tracy Tice 411 Cherry Street Wrightsville PA 17368 717-586-0290 Model # RNSMU5036-B 50” 4K Ultra RCA

i went to sleep with my rca plugged in to the wall and the next morning i woke up and my device is stuck in =>fastboot mode and wont charge

I was given a small inheritance and thought that it would be nice to have a brand new 60 in. I am going on 64 and saw a nice 60 in big screen of RCA at Walmart ... NOT ANYMORE !!!!

I will never be able to afford another big screen TV in my life . YOU MUST BE SO PROUD !!! All you are is a rip off co. that I will never deal with again..... I will tell everyone I know about your low grade work and I PRAY thet you go out of business soon because you are WORTHLESS !!!

At this point I don't want to date anything. I'm frustrated with your company in trying to get a tablet back that was sent to you for repair. We have been waiting for. It has been @2months ago. it is supposedly ready . We are trying to make payment on line it will not let us and we are getting the run around by customers service. They are very rude with no patience for those of us that are not as quick with today technologies. We want is to get our tablet back..

Sincerely, Mrs. Andy Talley [email protected] 812-917-0105

P.S. When a person wants to speak to someone in English then please get some one that can speak it and the person on the other end can understand them. Thank you

Called about my warranty. Tv picture is going off but tv and sound stays on, they refused to do anything for my tv because I did not have a bill of sale paper receipt... since I bought it online all I had was an email confirmation.

com they told me that is considered my bill of sale. They cannot give me anything else. Rca refuses to help me with my tv

I contacted Venturer Electronics, as instructed and was told to send them back to be looked at, which I did. They were mailed back to me, and still were not working. that was three weeks ago, and I still do not have the label...

somehow, it keeps getting written down incorrectly, which makes no sense to me). I bought these dvd players for my children to use in the car, and they have not been able to do so for months, due to the ineffective way this is being handled.

we should be able to return the items to the store where they were purchased as we do for all other defective items. This experience has made me not want to buy any other RCA products in the future. 86, purchased at Walmart.

i am tired of getting the run around from Venturer Electronics. Thank for your time and consideration

RCA makes the worst tablet in the world. mp4 files. It says Gallery stopped working & sometimes Settings has stopped working. mp4 files without any problem. RCA offers no support to fix their tablets & I will be sure to never buy anything that says made by RCA.

The original founder of RCA would turn over in his grave if he ever found out what happened to his beloved company. Yet if RCA made a quality Android tablet computer & serviced it, not only would your sales increase, but good customer relations would be made.

Without customers you will go out of business.

I submitted a request 2 weeks ago on line to receive a shipping label to send my RCA tablet in for Factory Warranty repairs. Tablet was purchased in April 2018. Model number is RCT6303w87dk. I was issued a request #570232 "Ticket".

It's been over two weeks and I still have not been contacted. Tried to do it on the phone using several 800 numbers. Both reps told me this tablet was not manufactured by them. Please send me a return label to send my tablet in for repairs

Rep's speech nearly impossible to understand, speaks extremely fast, attempted to not connect me with a supervisor, did not allow me to ask a question.

I CONTACTED RCAAV TO REPORT A BROKEN TABLET I WAS INSTRUCTED TO FILL THE ONLINE AUTHORIZATION FORM AND THAT I WOULD RECIEVE INFORMATION ON HOW TO RETURN THE TABLET THAT WAS ON 08/01/18 I DID NOT HEAR ANYTHING SO ON THE 7TH I CALLED AGAIN SPOKE WITH A DANI SHE TOLD ME TO GIVE IT ANOTHER DAY AND IF I DONOT RECIEVE A RESPONSE TO RESUBMITT THE AUTHORIZATION FORM, AGAIN THERE WAS NO RESPONSE FROM ANYONE I RESUBMITTED THE FORM ON THE 14 AFTER SPEAKING WITH A DAVID. ON THE 20TH I AGAIN CALLED AND SPOKE WITH DANI AGAIN WHO ASSURED ME THAT I WOULD HAVE THE INFORMATION BY THE END OF BUSINESS.

AGAIN NO RESPONSE I CALLED ON THE 21 SPOKE WITH A SORA I AND ASKED FOR A SUPERVISOR I WAS INFORMED THAT THE SUPERVISOR WAS UNAVAILABLE BUT THAT I WOULD RECIEVE A CALL.

I FINIALLY RECIEVED A CALLAFTER…

I contacted curtus at 1800 968 9853 on two different times frist time July 30, 2028, second time August 7, 2018. Frist time spoke to Nicki at 8:25 am. The second time spoke to Lisa can at 8:25am. They gave me a file number #cf0730181405. Both of these lady's told me that after I spoke to them and told them the problem that someone from rca would contact me by e-mail 48 hours later. Well I have never received a -mail nor has anyone contacted me.Todzy is the 12 Aug 2018.

The problem is this I am 66yrs old and I am disabled, last year I was put in a retirement home April 28, 2018 I was given a 24 in TV DVD combo. Model# Rledv2488a-e. S/n A1608181620001114. The problems is when you put the TV on wide veiw the picture skrinks to almost disappears. The TV works in normal, zoom, cinema. I been…

Missing Tablet/Laptop model # rc6k03w13h1-SL , RA# WB036233C MY TRACKING NUMBER SHIPPED TO YOUR RCA REPAIR UNDER TRACKING NUMBER : 1ZA832W30334561797, RCA REPAIR RETURNED WITH TRACKING NUMBER: 1ZF937V66892001196 . THE UPS STORE @ 1030 N MOUNTAIN AVE ONTARIO, CALIF. PHONE NUMBER: (909) 986-2622 OWNER NAME: ROSANN, DAUGHTER'S NAME: LINDA.

THIS TSTORE STATES THE RETURNED WITH YOUR SAME TRACKING NUMBER IT'S BEEN A MONTH & A COUPE OF WEEKS . NO ONE CAN TELL WHERE IT IS OR FIND IT. IM SENDING EMAILS TO RCA REPAIRS & CONTINUE CALLING THE UPS STORE .

SOOMEONE NEEDS TO TELL WHAT JUST HAPPENED . "IT DISAPPEARED INTO THIN AIR". OR MAYBE THIS IS A RIPOFF OF SOME KIND. SOMEONE PLEASE LET ME KNOW SOMETHING.

Bought a 55 inch tv on line it was delivered on black friday, in april 5 months later it stopped working, i called customer service the gave me a ticket # CF0509183106, weeks later they emailed me May 11th asked for model and serial # and pictures and proof of purchase, i sent them, didnt hear anything so i called back they asked for more pics, i sent them, weeks later , nothing so

i called again, now im being ignored, no tv should stop working after 5 months, this is horrible, i saved for that tv, now im being ignored

com_support_webform I email this email address last year when I was told to by the first person about the crack and never receive a reply and I email it earlier this year and still did not hear back from anyone, It's been almost a year and I still have not receive my daughter tablet back I am very upset I paid with my hard earn money and

to be told that they will not send me back the tablet that I paid for is ridiculous and crazy. I never Buy RCA and this is one of the reasons why I never buy products from this company this company is a rip-off and it's a fraud it makes cheap products that do not have quality to it.

I would recommend to anyone never Buy RCA and for them to cheat my daughter's tablet for almost a year and refuse to bring it back refused to send it back is crazy. when I…

Provoking 10in tablet purchased April 11,2018 product does not come on,no power even after being charged. I am very disappointed in this product. Now I'm supposed to ship it back at cost to me which is not fair seeing that the products has been in my possession for only three(3) months.

I feel as if I wasted my MONEY and TIME. NO STARS from me.

com 9 months ago I have done everything that Curtis dot-com has asked me to do it is now going on 3 weeks and I have not gotten my TV fixed or replaced and I'm pissed there is no way a TV picture tube should be going out then less than a year if that is the case this is a poor quality TV and

I don't believe I should have to wait this long to get my TV fixed or replaced when I didn't take that long to pay for it

We have a claim for a tv that we buy online with the manufacturer really the tv is defective, I want to be reviewed as this is my claim and always give me the same answer ..... I already sent everything you asked me ....

to which supervisor who has control and mastery of his work, I have to address myself. Have a nice day. com

I bought this tv less then 4 years ago and it great until the picture went out the other day! I can’t believe it!! It’s a 46” HDTV, the serial number is LED46C45RQ, needless to say I am very upset, I have always bought RCA TVs but I don’t know anymore

I bought a RCA 65" tv in November of 2017 after 5 months the tv started to go black while I am watching it . I call customer service of Walmart that is where I got the tv online, they gave me the number to your customer service because of the factory warranty I gave them everything they ask for.

they told me I will hear,from them. I call them every week ,and they tell me I have to wait for them to contact me. t has been over 6 weeks I haven' got a email or message ,the problem with tv has not been resolved.

I can't enjoy movies or anything on this tv. now when I try to watch it a big white spot is in the middle of the picture and it still goes out I am very agitated and disappointed. com (Curtis International 1-800-968-9853.

can u please help me????

21, 2018 Order number 212461. model RS2867B. Mine complaint is, we received the system and it took a couple of weeks for us to unbox it. When I placed the system it looked great. My wife, loved the radio. But, when I went to program the CDs into the system, it would not program.

I got ahold of customer service and they told me to try to reboot the system. Well, that did not work. Now, all I want is for you to send me a prepaid shipping label, so I can send the system back.

I want you to9 refund the money back to my Discover Card. And call it even. You sold me a defective product. I want my money refunded. And, Mandy in Customer Service said, in your manual, we have to pay for shipping.

But, where it is stated is under out of warranty section. m.

If I could give zero stars I would!!!!! My son had his tablet for two days and the Damn thing crashed!!! I called customer support and I was told to go online fill out an application,get the preauthorozation code, complete a form, wait for a phone call back then I would have to pay shipping and handling to send this junky product back.

What a joke of a company I will never buy an rca product again I learned my lesson. Keep my $50 obviously your company needs it more then my family.

I am going to give you clowns a complaint. And I will not apologize for any foul language! Today 1/112018 I have been online etwo times trying to fix problems with this bullshit Voyager llll tablet. so she tells me how to do a factory reset with the plus volume key and the power button.

Well what have we here another cluster fuck! And who is the victem of honor me the consumer!!! No this dog turd will not allow me to access the internet by way of Wi-Fi so I can enter my google account and password !

Now I get the same message when I try is couldn't connect to internet. If I can not connect to the internet it means in a but you are screwed. I have had this piece of shit since early November and it has been just that!!

So seeing as rca likes fucking their customers so much maybe you would…

I purchased a RCA Viking Pro Tablet for my grandson in August 2017 @ Walmart on San Jacinto in Hemet California. It has not worked in months. it does not power up. He, my grandson, took it back to Walmart and because his Mom threw away the box as well as the receipt he was told there is nothing that can be done.