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RCA

2.5
25 complaints

Complaints

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jacqueline pollick

Jun 2, 2019

I shipped my tablet out to your repair place back in June, July, Aug of 2018 not sure which month and the tablet was not even a year old, and I had an accident with it that the whole thing totally broke, I called the main number and he said that they will replace it or refunded it and that since it is not a year old at that time that they will give you another year for the garentee (spelled wrong ) sorry.

As of today I never heard back from you people to see if they received it or to replace or refunded the money that I paid for.

My name is Jacqueline Pollick.

Email Jacqueline.pollick@chp.edu address 7017Mcclure ave Pittsburgh, Pa 15218 home phone 412 731 6926 no cell phone .

I would like a fed back from you or you will hear from my lawyer for a small claims.

I really don't wanted to…

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Ambera Spain

May 24, 2019

I contacted the customer service via email about my tablet battery going out upon receiving an email back to fill out repair form i enter all necessary information including purchasing date and issue.

At that time i was not notified i would have to pay for the repair so i send tablet in for repair so after not hearing an update on repair status or delivery date i contact the repair customer service from the time of me being on the phone they were very rude and continously interrupted me.

So as of today i am notified that i will have to pay for repair and so it has not even been repaired or started upon yet so i suggest i no longer want the repair cause its so many tricks to it suddenly and that my tablet be shipped back the person over whom ever i spoke with gets on the phone and tells…

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Ronald A. Hackney

Feb 23, 2019

On 9 February 2019, I purchased a RCA tv/dvd player, (Model RTDVD1900-B SN: A1810264610001484.

I installed the tv on the same day.

Our television service here in Pass Christian, MS is Cable One, (you have to have their little Cable One box to watch cable television).

The tv will not accept any of the codes available to fully activate the remote.

I went to Cable One business office in Long Beach, MS and was told I could get a code that the tv would accept by calling RCA Customer Service.

I called RCA Customer Service and was politely told "we don't have codes in this department, try codes.com.

I called Cable One again and a service appointment was set up.

Approximately one week after that phone call, a technician came to the house.

The tech could not get the remote to accept any…

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Charles R Gates

Feb 16, 2019

Purchased a Cambio notebook/tablet & keyboard has stopped working within less than three months

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Tracy Tice

Feb 5, 2019

I purchased this tv a week before Christmas, I was without a tv when I had to return it because there were red lines running down the tv and there were shadows in the brown colors that made the picture horrible so I returned it.

I waited 3 weeks for the replacement and the color in this one is just as awful as the last one.

The colors are horrible and no matter what I do it doesn’t get better.

I do reviews for companies and I am going to go onto review sites and warn people not to get RCA tv because the color is really bad and customer service is terrible..

I have Multiple sclerosis and can’t walk anymore so tv is really important to me and I can’t go another 3 weeks to get another horrible tv.

Tracy Tice 411 Cherry Street Wrightsville PA 17368 717-586-0290 Model # RNSMU5036-B 50” 4K…

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Logan moore

Jan 27, 2019

i went to sleep with my rca plugged in to the wall and the next morning i woke up and my device is stuck in =>fastboot mode and wont charge

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Shirley Spaur

Jan 8, 2019

I was given a small inheritance and thought that it would be nice to have a brand new 60 in. big screen tv..

I have known and trusted RCA my whole life..

I am going on 64 and saw a nice 60 in big screen of RCA at Walmart ...

I was so pleased to get something so nice at my age because I am on a fixed income and can no longer put large amounts of money on a TV.....

I have been so happy with my TV until now, It's 2 years after my purchase and my tv no longer comes on....

You always were known for high quality work...

NOT ANYMORE !!!!

I thought that maybe it was a fluke but today I am at my son's house and his comes on but only has sound and no picture and any voices that he does hear is in Spanish and we are not spanish...

What the Hell is wrong with you...

Why would you have such…

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Mrs. AndyTalley

Dec 28, 2018

At this point I don't want to date anything.

I'm frustrated with your company in trying to get a tablet back that was sent to you for repair.

We have been waiting for.

It has been @2months ago. it is supposedly ready .

We are trying to make payment on line it will not let us and we are getting the run around by customers service.

They are very rude with no patience for those of us that are not as quick with today technologies.

We want is to get our tablet back..

Sincerely, Mrs.

Andy Talley Misty82788@gmail.com 812-917-0105

P.

S.

When a person wants to speak to someone in English then please get some one that can speak it and the person on the other end can understand them.

Thank you

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Sarah Hackett

Dec 27, 2018

Called about my warranty.

Tv picture is going off but tv and sound stays on, they refused to do anything for my tv because I did not have a bill of sale paper receipt... since I bought it online all I had was an email confirmation.

When I called Walmart.com they told me that is considered my bill of sale.

They cannot give me anything else.

Rca refuses to help me with my tv

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Linda Mackanesi

Nov 20, 2018

I purchased two dvd players, which stopped working after three uses...

I contacted Venturer Electronics, as instructed and was told to send them back to be looked at, which I did.

They were mailed back to me, and still were not working.

I contacted customer service again, and was told to send them back ...

I did not feel like I should incur shipping charges and the rep agreed to send me a prepaid shipping label...that was three weeks ago, and I still do not have the label...

I have called repeatedly to inquire about the status of my label, and each time, the rep apologizes profusely, and it is determined that they had the wrong email address ( even though, each time I provide it, I have them repeat it back to them and they do correctly.,.somehow, it keeps getting written down…

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eve smith

Jul 18, 2018

I brought an RCA tablet for my daughter and it stopped working and it stopped working it took me almost three months to get in touch with someone once I did get in contact with someone, I sent my tablet off I and waited for months and was never contacted about the tablet so I called the 1-800 number and asked them what happen to my tablet I was told that it was a crack inside of the tablet crack inside the screen I told them that the tablet did not have a crack when I mailed it to them and if it is a crack inside it sound like a manufacturing problem they gave me an email to contact rcaav.com_support_webform I email this email address last year when I was told to by the first person about the crack and never receive a reply and I email it earlier this year and still did not hear back from…

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Edna Norton

Jul 13, 2018

Provoking 10in tablet purchased April 11,2018 product does not come on,no power even after being charged.

I am very disappointed in this product.

Now I'm supposed to ship it back at cost to me which is not fair seeing that the products has been in my possession for only three(3) months.

I feel as if I wasted my MONEY and TIME.

NO STARS from me.

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Phil MCcabe

Aug 28, 2017

I purchased a 48 " float screen tv with in 6 months I returned it because the picture went the tv was a year old when I bought it the second one did the same after 7 months I paid good money for this tv calling your coustomer services I was not treated fairly I was told flat out one year warranty and without extended warranty to bad about my luck really your company sells tv a year old and this second tv last a year and you tell devoted customer to f bad I'm sure this is not the last thing I wanted to hear I'm so angry that I will spread the word about CRA products and services.

Thank-you

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terry a rogers

Dec 5, 2016

I bought a RCA sound bar model #RTS735E about a year ago.

This is the worst piece of electronic I have ever had, in the time that I've had it I have been able to use it maybe a half dozen times.

I've changed the battery in the remote, I've bought new cables on it, I don't know if it's the remote or the sound bar it's self.

When I try to turn it on sometimes it comes on sometimes it doesn't.

The $90.

00 dollars I spent on this is the worst money I've ever spent.

I'm on disability I can't to waste my money on your products again, no more RCA for me.

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stella ray

Sep 15, 2016

I bought a RCA 10 Viking Pro for my daughter only 6 months ago and the battery will no longer hold a charge.

I found out its not a simple fix, its requires multiple tools and soldering.

For the short time I have had this tablet I should not already be having issues with battery life.

I will not be buying another nor would I recommend anyone else too because lets just face it, its too much work to do to change the battery.

Unsatisfied customer!

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Nancy Lemoine

Aug 31, 2016

My 75 year old Mother purchased an RCA tv in May 2015, August 2016 the tv picture stop working.

My mother purchased this tv at a Walmart in Ottawa, ON.

She took the tv back to Walmart with the receipt and they would not help her in anyway.

She then contacted the company that was in her instruction manual that came with the tv.

RCA company did not do anything, said it would be a $150.

00 to look and see what was wrong with it.

Come on a tv should last longer then 1 year.

My mother is now without a tv and lives on a fixed income.

In order to purchase this tv in the first place she had to save for awhile.

I am wondering if any of the RCA tv's have been recalled?

Like I said previous a tv should should last a lot longer then 15 months.

No she did my get the extended warranty, it…

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Carole Woods

Aug 11, 2016

I spent over $1700 on 2- 42" & 1- 32" RCA flat screen lcd TV's.

15 days after the warranty ran out 1 of the 42" 's sound went out.

30 days later the sound went out on the other 42".

6 months later the sound went out on the 32".

I will NEVER buy anything RCA again.

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Carl Cave

Jun 10, 2016

I saw 55" RCA tv advertised in Big Red weekend flyer 2016/6/8 for $499.

Ad said numbers were limited.

I went to largest store in Canada at South Common Edmonton for 7:00 am.

I was first in door and greeter said they never got their shipment and listed numbers of tv's at other stores.

I went to Windermere in Edmonton that opens at 8:00, where reportedly there were 5 such tv's.

I was early and first in door again.

Salesman and customer service said they only had one tv and it was sold.

How the hell does the only tv in a store get sold before the first customer comes in the door??

They will sell me a much smaller tv at the regular price if that will help.

One big scam.

This, with the last 5 customer service scams and rip offs for warranty they never honored, I will turn everyone and…

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Catherine Wood

May 17, 2016

I purchased an RCA tablet received on April 13 2016.

It has not worked properly from day 1.

I have sent numerous e mails to RCA since Walmart will not refund my money, and all I get back is we did not find your complaint, we can't find this, blah blah blah.

I contacted RCA on May 9 2015, before the tablet was even one month since purchase.

And I am stuck with a tablet I can not use because it shuts itself off numerous times a minute.

And touch a key you never know where you might end up.

The product and service are both worthless.

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kelly

May 7, 2016

Just bought a M6504 mp3 player.

The user manual is so poor you cant find any information on what to do with the thing.

Will not sync with media player. will not load easyrip.

Tells me needs to be in msc mode.

Can't figure out what that is. dragging and dropping files works but when player disconnected from computer only 2/3 show up on the device.

Not listed in drive download section of your sight.

You want money for an asked question in customer support. don't think i'll ever recommend or buy Rca product again.

You should be ashamed!

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Maureen Copeland

Mar 7, 2016

On May 15, 2015 I ordered 2 RCA 7" Android 4.

4 Tablets for my 11 year old grandsons (twins) for their birthday (Nov 15) from Walmart online.

The confirmation #: 1084197847---model #:RCT6773W22.

By the end of July 2015 Dustin's was no longer working and the power cord.

I sent it back to Walmart to have it repaired.

I received it back the end of October 2015.

By December 2015, not only did Dustin's tablet stop working for the second time, Dion's had stopped working.

Over a period of seven months, both tablets have ceased to work, twice on one and once on the other.

Walmart refused to take the units back for service and stated that they needed to be sent back to the manufacturer.

For this reason, these two tablets will have to be sent to RCA for repair.

Instead of going through…

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Maureen Copeland

Feb 21, 2016

May of 2015 I purchased from online Walmart 2 RCA 7" Android 4.

4 tablets at a total cost of $155.

94.

The Order Confirmation #: 1084197847 and the model # : RCT6773W22.

These were used a Birthday presents for my two grandsons, 11 year old twins.

They were given to them June 2015.

By the end of July 2015 one of the tablets no longer worked and the power cord.

The tablet was sent back to RCA for repair was returned September 2015.

By December 2015 both tablets stop working.

Over the course of 7 months, both tablets have ceased to work.

Walmart has refused to take them back or fix them.

Instead of going through this issue a third time, I think it would be prudent to upgrade the tablets to the newer version at the same cost.

This is an inconvenience to both myself and my grandsons…

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Dale Charles Spears

Feb 1, 2016

I have applied to several RCA positions in South Carolina.

I've been passed over by individuals that are less knowledgeable.

Some of these individuals don't even remain at these positions.

I have all the credentials for this position.

I think the selection Committee may overlooking the more qualified candidates!

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audrey raymond

Dec 30, 2015

On 10/28/14 I purchased a RCA 7" SMART TABLET WITH DTV model; DAA730R. price $199.

99 plus $19.

99 total $219.

98.

The tablet stopped working so on 8/28/15 I contacted rca as instructed I sent the tablet to them.

They sent it back it still did not work so I sent it back they sent it back to me and said it was the wrong tablet.

They sent me an email with the picture of a tablet and I emailed them this is not my tablet mine is an rca with dtv.

So I called them again I was told that the tablet could not be repaired that they send me a new one with a return label for me to send the one I have to them that was 9/1, the lady's name was Bridgett.

I never recieved anything nor did I get a call so on 10/15/15 I spoke to daisy she said to give them 3 days they would take care of the matter.…

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Anonymous

Apr 15, 2015

RCA has a good range of electronic products and we purchased the mobile TV tablet.

I must say a very good one.

Front and Rear Cameras, Wi-Fi for Internet Browsing, Email and Google Play.

I have used it for almost 2 months now and it is working pretty well like any other tablets.

It is a good value for money.

At just $199 it is simply amazing and I have purchased 2 of it for both my kids.

They use it for games, project works, browsing internet etc.

It has been very useful.