Sony

Why is it so difficult to arrange for a technician to come and resolve a problem with our TV?

We have a 6yr guarantee.

I have complied with all of requirements of Sony.

I am at a loss to understand all the prevarication.

Could someone PLEASE help me.

Regards, Paul Goddard.

Your Case ID number is 26482334.

All services are down and I cannot get a hold of anyone to give me any information at all.

Sony should be ashamed of their lack of quality customer service as I could experience this issue with Microsoft or any other company and they would give me answers.

All I wanted to find out was an ETA if they have one and if my account information would be affected but they cannot do that.

I have emailed, called, Facebook messaged and Tweeted with no luck.

This is unacceptable.

I will be filling a lawsuit if anything is missing from my account and they can't count on that.

I stream games for a living and this is cutting into that.

I want answers.

There was $174.

93 IN UNAUTHORIZED CHARGES TO MY play station account.

Play station has refused pt refund the monies.

I have requested an arbitrator and they are refusing, even though it is part of the terms and conditions

i don't see how you guys need a card number to change a email my playstation account has been locked for over 82 hours ive tried calling multiple times but im not giving away a credit card number when all I wanna do is change my email simple as that so therefore you guys can cancel my account im switching to Microsoft 12 years of playing sony playing with the same account ive been very polite about this and clearly you guys cant hold a costumer over something dumb like this so sincerely yours a xbox member I will mention this to all sony friends

I recently helped a friend purchase a 65 XBR from a store I owned in years past.

They are 100% Sony dealers for over 20 years.

The TV arrived bad out of the box.

Packaging and Box looked perfect .

Once set up and mounted the picture displayed wild color bars across the bottom 3rd of the panel.

This was almost a $4000.

00 Tv Brand new.

We have been trying to get satisfaction from Sony Customer Lack of Support for 4 months and have finally accepted that our 4 grand TV will never be properly dealt with by Sony.

The latest is to resend all imaginable picture so they can decide what type of service man they will send.

So after years of recommending Sony I can now tell people to steer clear as they no longer support the product or protect the customer.

Dissapointing disgusting criminal…

It took multiple times to fix two problems one of them i fixed myself and the other one got fixed by a really good agent

I returned my ubpx800 because it stopped working.

Since it is still under warranty, I was told it would be replaced with a new unit.

Sony received the unit on January 22d.

Every time I call to get the status I was informed they were waiting for the warehouse to confirm if the unit was received.

The unit was received and signed for by SDavenport on 01/22/2018 @ 11;35 am.

I feel that I am getting the runaround If it was signed for, then it was received.

When they received the box why wasn't it opened to verify its contents.

I have bought 3 Sony televisions, a blue ray player, 2 Sony receivers and never had any problems.

Why am I all of a sudden having a hard time getting a straight up response?

I've been a loyal customer of Sony for many years.

Every time I called I was told they…

I enjoy our PS4, however, I will be switching over to the xbox.

We own 2 playstation 4 systems and it is ridiculous that I have to pay for playstation plus FOUR TIMES (one for each profile).

It is the same house, same IP, same people.

Then, to have to pay for multiple season passes on the SAME GAMES.... this is GREED plain and simple.

My tv (4k ultra hd smart TV) is less than a year old and it went out (black screen), I called Sony customer service on Monday Dec.

12, 2016 and they tried to help me to reboot the Tv set and they were unsuccessful.

The rep that was helping me Mr Benji told me that my TV was going to have to repaired and gave me an event # E64392053 and that someone would call me back within 2 days.

I called costumer service back on Saturday Dec.

17 2016 since I had not been contacted by anyone and it had been more than the 2 days they told me to wait.

Mr Mark told me that Consignment Tv was in-charge of my tv repair and gave me their phone number. when I called consignment tv they tell me that yes they have my case but that the part needed still hasn't been shipped so they have no idea on how long it…

When i first went into the Sony shop in Long Eaton, Nottingham to look at contract phones I was told by the rep at the time that the sony aqua 4 was the best mobile going, I therefore took a contract out on one.

I had only had the phone for a few months and it started to go wrong.

I took it back to the shop and they had a look but they were unable to get it to work, they then sent it away and they gave me a temporary one, which to be honest was just a basic phone and was not that good.

A week or so later I got the phone back, after only having it back for a couple of days and the same problem occurred.

I therefore had to take it back to the shop and they sent it off again; this had now this happened 3 to 4 times with this phone and I was really getting fed up with this.

In the end…

I sent my Sony Xperia for repairs on the 23/08 to Sony headquarters for repairs.

I did not receive any communicate advising me what was going on.

I had to keep phoning his branch and make a personal visit to get feedback.

The service from the manager was very poor.

The phone came back to the branch 3 weeks later and they failed to notify me it was back.

On my follow up 3 days after it was returned to them, they informed it was back and repaired.

I received the phone the next day to discover that it was not working. refused to come on.

I called them back and the manager could not assist and merely said bring it back or suggested I take it to the repair centre which I did.

The phone was then taken in for another week and has now come back a week later still not repaired.

I am being…

I purchased a Sony television online, from Walmart.

Since I had the tv ( one year in July) there has been a delay in the remote to the tv.

The action does not work until seconds after you press the buttons.

They decided to send me another remote.

The remote they sent me was a little faster but still delayed.

Now they have decided to send me a repair man to fix the problem.

However they require me to remove the tv from the mount.

I explained to Sony several times that I can't remove the tv from the mount because of a medical condition.

They told me that is the only option I have.

So now I am stuck with a dysfunctional tv.

I apologize that I have no one to help me remove the tv from the mount.

I don't know when I can find the help.

Why can't they just exchange the tv?

Or get a…

My 6 month old television is out and Sony apparently wants me to work on it myself rather than warranty their product.

Your process is not satisfactory to consumer needs.

This leads me to believe that you would rather wear your customers out with a long process rather than just service the product.

I am not a tech savy person and I do not have time to do what your service people need to do in the first place.

Given this I do not believe I will ever buy another Sony product.

I purchased a ps3 for my granddaughter for christmas and she played it exactly 8 times and it quit working.

Fortunately, I had purchased the insurance to repair.

They have had it since 02/29/16.

When I have called, they said it would be sent out in 3-5days and the last call which was 4/29/16 they said they didn't know when it would be sent out.

I purchased this system in good faith and they have had plenty of time to repair.

I want this system repaired immediately or replaced.

This is unacceptable to me.

I bought a Sony nex 7 with several lenses on January 2015 the camera stop taking pictures.

I send the camera for repair at digital Image repair center . these company charged me around $345.

00 to fix the camera.

I went to Archaeological sites in Mexico and my camera nex 7 never work. your customer department gave me an electronic number E60930432 and it was unable to send any information to your costumer department.

Sony had in the pass good reputation caring about Sony Brand Name now is no longer keeping the quality.

I have 2 choices.

Repair my camera or change for one similar or equal.

Receive my nex 7 as 50% and buy a new one that work with all my lenses it is much investment in a camera and lenses.

Four years ago I purchased a Sony Cybershot 16.

2, camera.

It has produced excellent photos on numerous vacations, however, when I went to use it today, and after charging it overnight, it has stopped working.

Is four years about the limit of your camera's operations?

I bought a Sony Blue-Ray DVD player from Wal-Mart, which with taxes cost me $94.o6, but due to my age (69 yrs.. old) I'm not to high-tech mentally knowledgeable to program the DVD player.

So I made several toll free calls to Sony's technical-support centers, with each attempt, either it was an out dated phone number, or either I was hung upon immediately after some would answer the line.

After several attempts, I finally just gave up.

Oh yes, I also bought a 60 inch Sony TV that same day, but I'm taking both back, and will never again buy another Sony product.

I can't verify my ps4 preventing me from doing everything that the console is designed for resulting in me becoming quite frustrated and considering selling it.

I get a message stating an email has been sent to me and telling me to check my inbox, but how can I check my inbox if I cant verify it.

Had issues with my Sony Z2 back in Oct 2015.

Phone was slightly over one year warranty.

Didn't offer me a courtesy extension.

Phone started acting up again in Nov.

Again no help cause phone was out of warranty.

I emailed Sony about 100 times.

Eventually sent phone away for repair. $100 for faulty battery - had they offered me the courtesy warranty extension I wouldn't have had the other issues.

I purchase a Sony Z 5 compact on the 27 DECEMBER 2015 And I was informed by the consultant that I can take pictures underwater.

I did take pictures underwater and the phone switched off after viewing pictures.

I took it in on the 2 January 2016.

And the form was completed and I was told the warranty has been voided.

Imei no 354282074631264 reason being water went through the charger port and mtn tells me water went through and charging port.

This phone is water proof all ports were sealed and the charging part has no seal. so how can it be any fault of mine..

I have yet not received proper feedback to the exact fault on the phone.

Disgusted with the pathetic service both from Mtn and Sony.

After 18 months of owning my ps4 it stopped reading disc.

It's never been damaged and the disc are brand new.

Of course this happens soon as my warranty is up !

Sony told me I could pay $150 to get it repaired but why should I have to pay for something that I didn't break.

The product is defected and Sony is aware but refuse to fix the problem!

I've spent $600 on this game.

For it to break in under 2 years.

This has happen to me and half the people I know that own PS4.

This is wrong and something needs to be done.

My PS3 suddenly stopped playing disk games for some reason... & now i want to put my account on my dads PS3...

My dad just recently passed away on 10-29-15 at about 11:00 PM & his PS3 is now mine... & my PS3 is junk so I need to put my account on my dads PS3 so i can play disk games again... if u need my PS3's SERIAL number it is SERIAL : CG219054191 - CECH 2001A & my PSN account is Wolf_Lover14 so please send me an email telling me what my password is so i can put my account on my dads PS3... please, I need to be able to play GTAV again.

Thank-You.

Have Sony XBR65X850B Ultra HD TV bot in March 2015, cost over $2500.

Saturday TV stopped working, no picture, no functions, no nothing.

Called Sony, they are closed on weekends.

Called Monday morning, told to call back later or tomorrow as "the system is down".

Called back 2 hours later, spoke with several broken English foreigners, was placed on hold several times for 5+ minutes, am now told that a pert is on order for my TV and someone will call me sometime.

1 hour, 7 minutes on this call.

And we thought Comcast was bad, these people want to do business in the U.

S., charge top dollar for their products, ignore problems, outsource their "service call centers" to some rathole and expect us to be happy.

Last Sony product for me.

I regrettably brought a Sony Z3 Xperia Compact on contract at East rand mall, in March 2015.

On the night of 3de of September, as I was busy on the internet the phone suddenly showed white lines on the screen and went black, I tried to switch the phone on and off but still nothing changed.

I left the phone overnight, the next morning I switched the phone on, during the day the phone was working as normal.

I set my alarm for the next day and put the phone on charge, that morning as I tried to switch off the alarm clock the phone screen will not work, after trying everything to get the alarm off I decided to leave the phone until the battery drained and switched off by itself.

On the 5th of September I told one of your employees what happened, they booked it in and said they will get…

My A77mk2 has gotten so hot 3 times that I can not touch it.

It drains the batteries.

I also have a grip.

I sent the camera in when it was less than five months old with this problem.

I was told nothing is wrong with it.

Last month the camera got warm, and drained the batteries.

Tonight I had to cancel a shoot, because it happened again only worse!!!

It was so hot I had to let it cool to touch it.

I am very disappointed, because I spent thousands buying Sony products, and have been satisfied.

I will not wait until this camera melts.

As hot as it got, it had to destroy internal parts.

I depend upon a dependable camera, and this is my 4th from Sony.

I can not afford to start over with a different camera brand, and I should have not to.

I want a new camera.

I am afraid to use…