Sony

Went to Sony support online chat to reconnect internet after completing update. Stayed on for nearly 4 hours and did all that was told to do.

Finally support said do a forced factory reset. After numerous tries and gettin caught in a loop and not finishing was told to get tv serviced. Now i pay almost as much for service as for new tv. Would have been better off without calling.

Have alway had great experience with Sony before, but should not have to buy new TV after just following support service. They were courteous, but not competent and left me off worse than ever. Instead of no internet i have no working tv.

Hi my name is Corey and for a week and some I been trying to get a refund from playstation my children charged 2705$ on bank card without permission so that's why I complained

I bought fifa points from the store on playstation4 and didnt receive the fifa points

I have been trying to recover my son's account for days with no help I been hung up on from both chat and telephone all while being professional, I understand you guys have slot of theft all I want is to get his account back, and as if tonight I can see someone on his account playing after they told me it was locked out

My kids accounts were suspended after somebody found out they had a conversation somebody found out they were African-American and they were high-ranking called the N-word and they both got suspended at the same time so they’re disgusting and I’m going to sue Sony until they fix it

Someone calls me names n I reply n get my account suspended ok. Not fair but it's the pussifacation of the world. Been a very good customer for a long time. Thinking x box cant be worse. Understand the situation before u suspend someone accout!!!!!!!!!

I find it really frustrating that the stupid PS4 system always makes me re download my game after already being downloaded. Every time I turn my system on it acts like I never played the game before. Sony you need to fix this stupid problem cause I’m getting ready to break this ps4. Cheap system

Npaktagal ng process nang repair nyo. Almost 5 months unit nmin sainyo till now wala padn . battery lang ang problema . Pati pag pull out ng unit para makuha na namin and to cancelled any transaction ang daming palusot ng service center kahit maayos mong kausapin papangakuan ka ng update pero mag aantay ka sa wala sa pag update nila. Hangang magsawa ka .

Any improvement sa process nyo sonny. pwdeng pwde na kami mgfile ng complain sa dti pero hindi namin ginagawa. Hopefully gawan nyo nang paraan yung gnyan sistema. to avoid na madisappoint nyo yung mga customers nyo.

Fuck you why can’t I connect to my ps4 with my controller after remote play fucking shit

Sony ought to be ashamed of their selves! The product support for our 65 inch Sony TV has been disappointing and disgusting! We’ve been calling for months with the same problem, every time we call they ask us to do all kinds of tests On the TV, Which we have done five or six times and they still will not admit that the problem is the TV.

We got escalated we talk to a supervisor and once again no one’s willing to help us. I will NEVER buy a Sony product again! Customer support is terrible terrible terrible! If I could get it give them a zero out of five I would!!

PS4 A PIECE OF SHIT FUCKING GET YOUR SHIT TOGETHER AND STOP MAKING IT SLOW AS FUCK‼️

Sony permanently banned my account because of hate messages sent from ky account, my brother is autistic and he was the one sending them, thing is e doesn't live with me anymore so no more messages were sent at all since he left, so sonys terms and policy gives you 3 strikes and you get a temporary ban, first is 3 days, if more hate messages are sent then

you get a 7 days bsn and then a 30 days ban, after that the 4th strike is a permanent ban, thing after the 3rd strike nothing else was sent, no hate messages at all, so they banning my account because of messages that were sent before the 3rd ban and that's ridiculous, I'd appreciate the help, thank you.

77 total purchase price. I charged the headset and plugged them into my phone to listen to music and the sound was terrible and at a very high pitch with no bass to them what so ever! The sound was so high pitched that I tried to add Bass from my phone setting for music and this did not improve the sound quality and was giving me a head ache.

I returned back to the store to inquire if I could exchange them or get a refund the same day. The store clerk stated that I could not, I then ask to speak to her supervisor. 98 or to bad your out of luck.

She was very rude told me to pick up my head phones that I purchased as they could have a disease on them and because of covid-19 they don't have to give refunds. I told her to listen to the headphones and see for herself and she stated for me to…

Dear Sir, I am regular customer of Sony TV since 2016. We had purchased TV model Bravia KDL55W800D in 2016.

However screen of TV was broken in September 2019. e. P. in Corporation Shop no 117 Nashik. As I was satisfied with sony TV picture & sound clarity thus I decided to replace my broken model with new one. 55000/- in account no 12920210000809 IFSC Code-UCBA0001292 Account Name-SP incorporation.

39689/- in my account & asked to transfer this amount in account given by him. Details of transaction as below Date of transaction-22/10/2019 Name of account-Sony India Pvt Ltd AC No-52206002757…

I use more than one PS4. I decided to move from one to another as I was going to be waiting on a print, so I opted to play games in my office while I waited. When I signed in, I received a message that I was recently signed in to another playstation, so I had to wait a while before I could use my licenses.

This is a ridiculous problem to begin with, as you can't be signed in to more than one playstation at a time so this check is entirely unnecessary. Typically I resolve this by restarting the console, which recognizes I am signed out of the other device and it works right away. Annoying, but livable. It didn't work.

So I restored the licenses (doubly annoying as it takes 10-15 minutes, but livable if it doesn't happen often). This failed to work. I have had it fail to this extreme…

on August 13, 2019, I purchased 1-Play Station Plus 12 month membership, on line from my Target Red Card Account for the amount of $59.99. I am a Senior and I did not realize I was purchasing such on digital, which was to be a birthday gift for my grandson.. On the next day I called Target customer service inquiring about delivery, expecting it would come by UPS. It was at this time; I was informed that it was sent to my email, and it was digital. Imagine my surprise upon the realization of this fact.

I kindly asked Target at this time could they cancel the order from digital, and send it to me in a physical manner. They informed that the only thing that could be done, was to forward the email to my grandson. They said there was no way they would be able to cancel such an order. I called…

All services are down and I cannot get a hold of anyone to give me any information at all. Sony should be ashamed of their lack of quality customer service as I could experience this issue with Microsoft or any other company and they would give me answers.

All I wanted to find out was an ETA if they have one and if my account information would be affected but they cannot do that. I have emailed, called, Facebook messaged and Tweeted with no luck. This is unacceptable.

I will be filling a lawsuit if anything is missing from my account and they can't count on that. I stream games for a living and this is cutting into that. I want answers.

Regarding my Sony tv xbr65x850c, I have spent at least three hours with increasingly higher levels of technical support with no success.

I do not want to speak with another technician because they have all said they can’t fix despite trying numerous ways. Also I have seen online that many other Sony tv customers have the same complaint which tells me, and others, that one of your most recent system upgrades have caused this failure so it must be researched and corrected at your programming level.

THE PROBLEM:

The tv will play perfect 3d from a Sony blue Ray player but will not play SBS 3d videos from you tube despite trying to play the “Sony sbs 3dsnake”.

Repeated attempts to combine the two sbs pictures, it will not combine them.

Alone, and with your technicians having control of my…

There was $174.93 IN UNAUTHORIZED CHARGES TO MY play station account. Play station has refused pt refund the monies. I have requested an arbitrator and they are refusing, even though it is part of the terms and conditions

i don't see how you guys need a card number to change a email my playstation account has been locked for over 82 hours ive tried calling multiple times but im not giving away a credit card number when all I wanna do is change my email simple as that so therefore you guys can cancel my account im switching to Microsoft 12 years of playing sony playing with the same account ive been very polite about this and clearly you guys cant hold a costumer over something dumb like this so

sincerely yours a xbox member I will mention this to all sony friends

I recently helped a friend purchase a 65 XBR from a store I owned in years past. They are 100% Sony dealers for over 20 years. The TV arrived bad out of the box. Once set up and mounted the picture displayed wild color bars across the bottom 3rd of the panel. 00 Tv Brand new.

We have been trying to get satisfaction from Sony Customer Lack of Support for 4 months and have finally accepted that our 4 grand TV will never be properly dealt with by Sony. The latest is to resend all imaginable picture so they can decide what type of service man they will send.

So after years of recommending Sony I can now tell people to steer clear as they no longer support the product or protect the customer. Dissapointing disgusting criminal and unethical are just a few words I would use to describe the new…

It took multiple times to fix two problems one of them i fixed myself and the other one got fixed by a really good agent

Case # 03373125 ongoing since 4/20/18. I would rate the experience as 0. TV under warranty. I have spoken to 7 different reps and no help. Each rep tells me something different.. Received an adaptor today, four weeks after initial call, and the connection cords were not sent.

Now may take another 10 days to receive the cords. We're not even sure if the adaptor is the problem. I asked today to have a technician sent to my home and the customer relations rep refused to do it.

I would like a technician sent to my home. This is the worst customer service I have ever encountered. We purchased the TV on 11/8/17 in good faith. I'm assuming that you think leaving a consumer to watch TV at their kitchen counter for 4-6 weeks is good business.

I would appreciate hearing back with news that a…

I have a ps4 and I have black ops 3 and one of my DLC disappeared I erased everything 2 times and reinstalled it and it still didn't show up but it's showing that it's installed. When I called PlayStation network customer support they were no help at all told me to go to Activision and they haven't helped either.

I'm so frustrated I'm ready to sell my ps4 and go to Xbox because this is not my first issue with PlayStation . I thought you would be more help then this. I've spent a lot of money with PlayStation and it's a disappointment .

I feel like leaving PlayStation and all Sony products alone. You don't have good customer service at all

I purchased 65 inch 4K SONY BRAVIA tv ( KD-65X9300D Serial no. 4001285 purchased on 25-10-2016). After using it for few months I noticed plenty of vertical black patches covering almost 30% of the screen. Those patches were more prominent while watching any light coloured homogenous object like blue sky, snowfield etc.

with bright colourful objects the defect got masked and less noticed. I contacted sonycare on 24/10/17(request ID434334266). Since then numerous conversations with the service centre persons, regional sony centre engineers as well as customer care did not solve my issues yet.

Three sets of engineers from Sony visited my place and all of them confessed about the defect, they took my TV to the workshop twice and kept it with them for about 10 days on one occasion and for 3…

I returned my ubpx800 because it stopped working. Since it is still under warranty, I was told it would be replaced with a new unit. Sony received the unit on January 22d. Every time I call to get the status I was informed they were waiting for the warehouse to confirm if the unit was received.

The unit was received and signed for by SDavenport on 01/22/2018 @ 11;35 am. I feel that I am getting the runaround If it was signed for, then it was received. When they received the box why wasn't it opened to verify its contents.

I have bought 3 Sony televisions, a blue ray player, 2 Sony receivers and never had any problems. Why am I all of a sudden having a hard time getting a straight up response? I've been a loyal customer of Sony for many years.

I have been become disappointed with your…

Brand new PS4 and game, continually get 'unable to recognize disc' error. Have tried every recommended fix, waiting for support for over an hour with no assistance. Spent a ton of money and unable to use. Option will be to try and box the system up the best I can and take time out from work to return, get a hassle from the store if they even accept it.

Ive always been a loyal sony user but this experience has so frustrated me that I will no longer purchase any of your products, I will even avoid the movies that your company produces. I work 6 days a week and have very little free time and after spending $400 on your product ive wasted the only night of the week I have to myself on hold for your help desk with a non-functional brand new item.

Looking online for help I see that this is a…

( MODEL NO- 32W672E) THEIR PHONE NO- 7407294947/7407294948. MY TV DISPLAY DAMAGE BUT SOUND AND PICTURE ARE OK. BUT NO FULL SCRENE. I HAVE COMPLAINE, ID NO- 44961391. BUT NOW NO REGISTERED IN TECHNICAL DEPARTMENT TILL NOW. MY PHONE NO- 9002099800/9475227362/9434129515.

YOU ARE REQUEST TO LOOK INTO THE MATTER AS SOON AS POSSIBLE.

I enjoy our PS4, however, I will be switching over to the xbox. We own 2 playstation 4 systems and it is ridiculous that I have to pay for playstation plus FOUR TIMES (one for each profile). It is the same house, same IP, same people.

Then, to have to pay for multiple season passes on the SAME GAMES.... this is GREED plain and simple.

My tv (4k ultra hd smart TV) is less than a year old and it went out (black screen), I called Sony customer service on Monday Dec.12, 2016 and they tried to help me to reboot the Tv set and they were unsuccessful. The rep that was helping me Mr Benji told me that my TV was going to have to repaired and gave me an event # E64392053 and that someone would call me back within 2 days. I called costumer service back on Saturday Dec.17 2016 since I had not been contacted by anyone and it had been more than the 2 days they told me to wait.

Mr Mark told me that Consignment Tv was in-charge of my tv repair and gave me their phone number. when I called consignment tv they tell me that yes they have my case but that the part needed still hasn't been shipped so they have no idea on how long it an…

When i first went into the Sony shop in Long Eaton, Nottingham to look at contract phones I was told by the rep at the time that the sony aqua 4 was the best mobile going, I therefore took a contract out on one. I had only had the phone for a few months and it started to go wrong. I took it back to the shop and they had a look but they were unable to get it to work, they then sent it away and they gave me a temporary one, which to be honest was just a basic phone and was not that good. A week or so later I got the phone back, after only having it back for a couple of days and the same problem occurred.

I therefore had to take it back to the shop and they sent it off again; this had now this happened 3 to 4 times with this phone and I was really getting fed up with this. In the end they…

I sent my Sony Xperia for repairs on the 23/08 to Sony headquarters for repairs. I did not receive any communicate advising me what was going on. I had to keep phoning his branch and make a personal visit to get feedback. The service from the manager was very poor. The phone came back to the branch 3 weeks later and they failed to notify me it was back. On my follow up 3 days after it was returned to them, they informed it was back and repaired. I received the phone the next day to discover that it was not working. refused to come on.

I called them back and the manager could not assist and merely said bring it back or suggested I take it to the repair centre which I did. The phone was then taken in for another week and has now come back a week later still not repaired. I am being told…

I purchased a Sony television online, from Walmart. Since I had the tv ( one year in July) there has been a delay in the remote to the tv. The action does not work until seconds after you press the buttons.

They decided to send me another remote. The remote they sent me was a little faster but still delayed. Now they have decided to send me a repair man to fix the problem.

However they require me to remove the tv from the mount. I explained to Sony several times that I can't remove the tv from the mount because of a medical condition. They told me that is the only option I have.

So now I am stuck with a dysfunctional tv. I apologize that I have no one to help me remove the tv from the mount. I don't know when I can find the help. Why can't they just exchange the tv? Or get a refund?

My 6 month old television is out and Sony apparently wants me to work on it myself rather than warranty their product. Your process is not satisfactory to consumer needs. This leads me to believe that you would rather wear your customers out with a long process rather than just service the product.

I am not a tech savy person and I do not have time to do what your service people need to do in the first place. Given this I do not believe I will ever buy another Sony product.

I purchased a ps3 for my granddaughter for christmas and she played it exactly 8 times and it quit working. Fortunately, I had purchased the insurance to repair. They have had it since 02/29/16. When I have called, they said it would be sent out in 3-5days and the last call which was 4/29/16 they said they didn't know when it would be sent out.

I purchased this system in good faith and they have had plenty of time to repair. I want this system repaired immediately or replaced. This is unacceptable to me.

I bought a Sony nex 7 with several lenses on January 2015 the camera stop taking pictures. I send the camera for repair at digital Image repair center . 00 to fix the camera. I went to Archaeological sites in Mexico and my camera nex 7 never work.

your customer department gave me an electronic number E60930432 and it was unable to send any information to your costumer department. Sony had in the pass good reputation caring about Sony Brand Name now is no longer keeping the quality. I have 2 choices.

Repair my camera or change for one similar or equal. Receive my nex 7 as 50% and buy a new one that work with all my lenses it is much investment in a camera and lenses.

Four years ago I purchased a Sony Cybershot 16.2, camera. It has produced excellent photos on numerous vacations, however, when I went to use it today, and after charging it overnight, it has stopped working. Is four years about the limit of your camera's operations?

o6, but due to my age (69 yrs.. old) I'm not to high-tech mentally knowledgeable to program the DVD player. So I made several toll free calls to Sony's technical-support centers, with each attempt, either it was an out dated phone number, or either I was hung upon immediately after some would answer the line.

After several attempts, I finally just gave up. Oh yes, I also bought a 60 inch Sony TV that same day, but I'm taking both back, and will never again buy another Sony product.

I can't verify my ps4 preventing me from doing everything that the console is designed for resulting in me becoming quite frustrated and considering selling it. I get a message stating an email has been sent to me and telling me to check my inbox, but how can I check my inbox if I cant verify it.

Had issues with my Sony Z2 back in Oct 2015. Phone was slightly over one year warranty. Didn't offer me a courtesy extension. Phone started acting up again in Nov. Again no help cause phone was out of warranty. I emailed Sony about 100 times.

Eventually sent phone away for repair. $100 for faulty battery - had they offered me the courtesy warranty extension I wouldn't have had the other issues.

I purchase a Sony Z 5 compact on the 27 DECEMBER 2015 And I was informed by the consultant that I can take pictures underwater. I did take pictures underwater and the phone switched off after viewing pictures. I took it in on the 2 January 2016.

And the form was completed and I was told the warranty has been voided. Imei no 354282074631264 reason being water went through the charger port and mtn tells me water went through and charging port. This phone is water proof all ports were sealed and the charging part has no seal.

so how can it be any fault of mine.. I have yet not received proper feedback to the exact fault on the phone. Disgusted with the pathetic service both from Mtn and Sony.

After 18 months of owning my ps4 it stopped reading disc. It's never been damaged and the disc are brand new. Of course this happens soon as my warranty is up ! Sony told me I could pay $150 to get it repaired but why should I have to pay for something that I didn't break.

The product is defected and Sony is aware but refuse to fix the problem! I've spent $600 on this game. For it to break in under 2 years. This has happen to me and half the people I know that own PS4.

This is wrong and something needs to be done.

My PS3 suddenly stopped playing disk games for some reason... & now i want to put my account on my dads PS3... My dad just recently passed away on 10-29-15 at about 11:00 PM & his PS3 is now mine...

& my PS3 is junk so I need to put my account on my dads PS3 so i can play disk games again... if u need my PS3's SERIAL number it is SERIAL : CG219054191 - CECH 2001A & my PSN account is Wolf_Lover14 so please send me an email telling me what my password is so i can put my account on my dads PS3...

please, I need to be able to play GTAV again. Thank-You.

Have Sony XBR65X850B Ultra HD TV bot in March 2015, cost over $2500. Saturday TV stopped working, no picture, no functions, no nothing. Called Sony, they are closed on weekends. Called Monday morning, told to call back later or tomorrow as "the system is down".

Called back 2 hours later, spoke with several broken English foreigners, was placed on hold several times for 5+ minutes, am now told that a pert is on order for my TV and someone will call me sometime. 1 hour, 7 minutes on this call.

, charge top dollar for their products, ignore problems, outsource their "service call centers" to some rathole and expect us to be happy. Last Sony product for me.

I regrettably brought a Sony Z3 Xperia Compact on contract at East rand mall, in March 2015. On the night of 3de of September, as I was busy on the internet the phone suddenly showed white lines on the screen and went black, I tried to switch the phone on and off but still nothing changed.

I left the phone overnight, the next morning I switched the phone on, during the day the phone was working as normal. I set my alarm for the next day and put the phone on charge, that morning as I tried to switch off the alarm clock the phone screen will not work, after trying everything to get the alarm off I decided to leave the phone until the battery drained and switched off by itself.

On the 5th of September I told one of your employees what happened, they booked it in and said they will get back to…

My A77mk2 has gotten so hot 3 times that I can not touch it. It drains the batteries. I also have a grip. I sent the camera in when it was less than five months old with this problem. I was told nothing is wrong with it.

Last month the camera got warm, and drained the batteries. Tonight I had to cancel a shoot, because it happened again only worse!!! It was so hot I had to let it cool to touch it. I am very disappointed, because I spent thousands buying Sony products, and have been satisfied.

I will not wait until this camera melts. As hot as it got, it had to destroy internal parts. I depend upon a dependable camera, and this is my 4th from Sony. I can not afford to start over with a different camera brand, and I should have not to.

I want a new camera. I am afraid to use this camera,…

I went to the Carrollton, Ky. Walmart to purchase a TV. I bought a 48" Sony, then went home to wait for my son to arrive and set it up. When we took it out of the box I noticed a bag containing the remote, elect.cord , and converter box had been opened. The TV had a crack going across the lower part of the screen. The books and paperwork were loose in the box. It was late so I had to wait until the next day to take it back. I live in Bedford,Ky. so it meant another trip to Carrollton.

The lady working Customer Service was not pleasant. I went to electronics and found the salesman from the day before. He said there were no more 48" Sonys. He did call the store in Lagrange, Ky. They had several. I had to wait until they inspected the broken TV. They were more interested in verifying the…

Back on March 17, 2015, I purchased a (15) pack of Sony CD-R blank 80-minute music discs. To date (5) of those discs have been defective. I've tried now for the past three days to speak or email someone who can help me with this problem.

So far no one has done so and I've obtained a Customer Relations Ref. # confirming my complaint has been noted on the Sony customer service computer system. Yet no one has contacted me to help. So I'm using this site to document my problems or what it is worth.

Can anyone assist me here?

I'm very disappointed in this company I brought my Sony vaio laptop from best buy at in 2009 well it was stolen out my car on my road trip to Texas I contacted Sony and was told without proof of purchase they can not help me even tho I registered it when I brought and called in tech support for it a few times so the fact that a police report which is law document is not good enough and

it's nothing Sony can do I have lost all my pictures of my children I will not get back because best buy's system does not go all the way back to 2009 this is not fair or right that I'm being treated like the person who stole the my laptop all I have is a refence number and a I'm sorry I work for a pretty big company and will be merging with another company I will be sure to spread the word at my job to…

Purchased a sony Experia phone one year ago on a 2 year contract from EE. To date this phone has not worked for more than the odd day or two. This has resulted in 4 returns to EE then a further 4 returns to their repair shop, numerous complaints to the EE complaints Dept who do not appear to have any input so far as their shops are concerned, and the shop refused to replace the phone. There complaints Dept referred us to Sony and the phone has just been returned to them for the 3rd time for repair, and I am not building my hopes up.

Financially, this has cost us 12x£21.00 rental 300 plus miles traveling to sort out at shop where purchased. Countless phone calls and having to buy another phone so we could use the Sim Card. Have managed to get details for the head person at EE but unable to…