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Hitachi

2.7
18 complaints

Address

50 Prospect Avenue, Tarrytown, NY, 10591

Hitachi customers experience severe frustration with unresponsive customer service, prolonged wait times, and failure to resolve technical issues. Air conditioner problems dominate complaints, including installation delays, cooling failures, and water leakage. Multiple customers report repeated unsuccessful attempts to get service, with some waiting weeks or months for resolution.

Generated about 10 hours ago

Common Issues

40% (7)
complaintno responsecustomer care
25% (5)
installationnot installeddelivery
30% (5)
not coolingwater droppingcondenser
15% (3)
cracked screenwarped doorscord damage
20% (4)
delay72 hrs3 months

Complaints

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Tiffany Elliott

May 31, 2020
0

ok so I bought a fantastic hitachi television for over $800. It was very good television. I was happy with it. I am a 44 year old female who does not drink, do drugs or party. I guess I am trying to say I am a responsible working woman (for minimal wage mind you) So it took a long time for me to save this television.

Great television, however I woke one morning ro find a crack in he screen. I was alone. I have no pets and most certainly no person or persons broke into my home that night. So to this day I have no idea how the screen became cracked until recently a friend was telling me that if a television has been running for a long time it can get over heated and

when its turned off and cools down the screen can definitely crack and there would be no way of me knowing this because I…

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PAUL FIELD

Oct 29, 2019
0

Had to have a Hitachi Fridge replaced under warranty due to warped doors. Replaced but when the new fridge was delivered the delivery people left the fridge in its packaging in the kitchen . even though I showed them the paperwork which stated we paid for installation and packaging taking away they refused to do so as they said it was not on their invoice.

They said they didn't work for Hitachi but the warehouse. I said if they didn't install it and take the rubbish I wouldn't sign the paperwork . They said that I signed the paperwork or they would put the old fridge back in the house and take the new fridge.

I said they needed to ring the warehouse and they said it would not be open at 8-50. I had to therefore sign the paperwork, move the fridge with a fused neck and a back that has…

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Hiarm A. Hall

Jul 26, 2019
0

The following emails were sent from me to your Bangkok, Hitachi sales office in Thailand, Hitachi Sales (Thailand),Ltd. Tel.02-3355455 https://www.homeappliances.hitachi.com/th/th/index.html

I sent them an email detailing some issues we encountered since purchasing a new refrigerator in Oct. 2015, which I'll attach here.

Email sent: 02/18/2019 I purchased a Hitachi Refrigerator model # R-S600GP2TH on or about Oct-Nov. 2015. As of now, I will never purchase another Hitachi product ever. When this brand new product arrived at my home in 2015, that very same day the water tank wouldn't supply water to either the ice machine nor the water dispenser. Service was needed and the problem solved (bent flexible tubing) from the water tank (not working approx. 2 weeks). Approx. 11 months later one…

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AMIT SETHI

May 30, 2019
0

this is the first time i used a Hitachi split ac. and this is the worst experience one could ever have.I bought this ac from shop named electronic paradise paschim vihar new Delhi on 5th june 2018 now constantly i am facing problem with this machine of water is dropping from the vent and i have put complain to hitachi and the shop from where i have bought this ac but they have been completely unable to solve this problem. And now they say nothing can be done and they are not even willing to replace this ac with new one as this ac is still in warranty period. kindly find the attached copy of invoice and video which is showing the problem i am facing with this ac.

Hope to see some positive response from your side ASAP.

regards Amit Sethi

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Abhishek Singh

May 10, 2019
0

Hii, we purchased 16 AC's in last 2 years, one of our AC is not working properly, it has some condenser problem. it heats up quickly and cooling is not working. Please provide me the contact detail of Authorized service center in Noida for checking and repairing the same.

Our Address is: G-46, Sector- 3, Noida- 201301 (Uttar Pradesh)

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A. PRAKASH SINGH

Apr 12, 2019
0

No. Uma Rani. Ph. No. 09555966009 from Sri Padmavati electronics Abids Hyderabad Telangana India on 03/04/2019. After several complain to the customer care till now my a/c has not been install nor any body visit to my house for installation.

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pat bishop

Oct 25, 2018
0

how I was treated from sulair hitachi in Michigan city Indiana would like to talk to someone how they treated me an how they run the business here I worked there for over twenty years would really like someone from the main office to get hold of me an not from Michigan city Indiana because I feel you guys should know how they running your business

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R S Dasila

Sep 4, 2018
0

AC 1.5 ton window not cooling. Complaint No 18082805833 dated 28 August 2018.

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sunil kumar verma

Aug 12, 2018
0

C. JO MAINE ( 30-6-2018) KO KHARIDA THA . BUT ABHI TAK KOI RESPONCE NAHI MILA . C. KA FRONT COVER PANEL TOD DIYA HAI . MUGHEY UMMED HAI KI AAP IS PER JALDI HI ACTION LENGE ?

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madanu mariah

Jun 26, 2018
0

Ac stabilizer not working please rectify

my reg mobile no 9949900014

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amita mitra

Jun 19, 2018
0

i have lodged a complaint for the machine not cooling and creating a lot of noise. It is over 72 hrs and no one has bothered to attend my HITACHI window air conditioner. Can someone please help.

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Rohit Lekhi

Mar 29, 2018
0

My Ac Service is due. but your toll free no is not wrking .

Rohit lekhi M.no-9872856717

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Amit Mathur

Jan 31, 2018
0

we want a plastic component- tray to replaced . we lodged complaint over phone a month back, please expedite. thanks amit mathur 9810792259 72-c , R -Block ,Dilshad Garden, Delhi-110095,Opposite jhilmil metro station.

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Belarmino Viray

Nov 3, 2017
0

We would like to request for a design review and installation quality control and supervision inspection from Hitachi Singapore of the on-going elevator installation in our 34-storey residential condominium building project. I am the Project Manager. The Owner and I are seriously concerned with the poor performance of your group here.

May I know the proper party and its email address in Hitachi Singapore and Japan where we can submit our complaint and request.

Thank you and warm regards,

BELARMINO Y. VIRAY Managing Partner Belarmino Y. Viray & Partners Professional Construction Managers 74 Regalado Avenue corner Emerald Street Fairview, Quezon City 1118 Telephone: (02) 4013375 Mobile: +639178490121 +639258490121 Email : [email protected]

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ATANU LAHA

Aug 17, 2017
0

I had a faith on Hitachi!!! On that faith I had purchased a Hitachi Split AC on 30/4/2017 from Digital Electronics (Mankundu Station Road). MODEL : ESD 318 EAD CAD 318EAD SR. NO. SE 179B06164 173B08018 After 1 month i had noticed that heavy water falling down from indoor unit, immediately i had informed to the shop and your service engineer came and told us that indoor unit has to be fix in diagonally (1 inch up down) and

I was shocked after hearing this because it is looking very odd in my room, but as per his advice he had done it by some cardboard cheap which was temporary solution. again after one month i am suffering from same problem and again he came and done the same thing.

Sir, this is not the way to install a indoor unit diagonally in a room. kindly advice us the right way to…

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Richard Alexander

Nov 15, 2016
0

I bought a Hitachi SB 8V2 belt sander from Lowes. I have used this sander less than 10 times. Last week, I noticed that the cord had been damaged (not dangerously) from the sanding belt. On this model, the cord extends upward from the handle, which makes it very difficult to keep the cord under control.

This evening, as I was sanding a pallet Xmas Tree project, the sander grabbed the cord and pulled it into the drive roller, cutting through the outer cover into the wires. I know people will say that I was at fault, but I have been woodworking for over 30 years and have never used a sander that could actually pull the power cord up into the drive unit.

I bought this sander for two reasons: the sale price and the brand name. However, looking at the damage, I realized that the over-all…

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Mike Garrett

Oct 19, 2016
0

While I appreciate that my last sessions with Microsoft Chat line support staff were free, they were also a totally useless waste of time! Simply explaining my problem without having to go over and over it was so difficult. My first experience of the chat service was when I asked why my new Windows 10 didn't have drivers for my Bluetooth or nVidia Graphics Card. I was simply pointed in the direction of nVidia who's site had no Windows 10 drivers on offer! So I now have large blocks of screen occasional going blank.

My latest problem. Having installed a Windows 10 upgrade on a 1Tb Hitachi drive (from Windows 7), I found that I was getting a lot of errors on the drive so bought a new 2Tb Seagate drive. I spent a fruitless evening (Support No. SRX-1358609399D) trying to explain that I wanted…

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Virenda

Aug 7, 2016
0

5 ton window A/C unit from Hitachi. It has been provided to me after 3 months after repeated requests to customer support. But the bill has not been provided. I have been charged Rs. 3000 and I am a little doubtful about the price.