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Write for Us Pizza Hut Complaints Continued... (Page 25)
1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
This is my second time calling the Pizza Hut in the batesburg area at 30 minutes before closing and them telling me there wing machine is broken down and cleaned really I was once a shift manager and thirty minutes before closing is a no no .
I placed my order online like always 3/31/2015 7:48 p.m. Ticket#00164. Okay when the driver got to my house she didn't have the whole order. She had to go back and get the 2-liter Dr.Pepper. Ok so while she was gone getting that I opened up The waffle fries they had been cooked so hard you could not even bite them. So then I checked my Cinn Sticks nothing was wrong with it. the pizza had been over cooked it was so hard it didn't make any sense. So when the driver came back I asked her to look at the pizza and the fries. She said she would tell her manger, I told her better yet here take this back to pizza hut with you my husband said no it was not here falut so I gave her the box of waffle fries and said make sure you show your manger and tell her about our pizza too. She said she was sorry someone would call me I never heared from anyone. When I called up there I didn't get a answer and I waited and called later still no answer. You would think they would fix the order or give me my money back call and apologize I got nothing and I am very upset that nothing was ever done about it
I ordered a large pizza with two toppings. The pizza had very little topping. I showed the pizza to lady at the window and her reply was that was the proper amount. I looked at the add on the box and it had a lot more topping. I told the lady that she had just lost a customer. This bate and switch is clearly poor business and problably against the law.
I ordered a carryout order for 24 wings and received 16. Also ordered a Pepsi that was supposed to be in the bag uugh. I will never use pizza Hut again. This was order that was placed to the on perkins in Stillwater Oklahoma.
I have made a home delivery order at 8.15 p.m. today i.e. 31st March 2015 at Hyderabad Sindh Pakistan it is already 9.45 p,m, and pizza delivery is not received and my kids are drowse to sleep as they have to School in early morning. Please make it possible to send us pizza before my little kids sleeps hungry. Thanks
I sent a email before to pizza hut guess it went to wrong place back on 2/27/15 I ordered pizza ticket 144 unit 004287 went to your call center ordered a med extra. Extra sauce guess what no sauce pluce it was 1hr late I don't know what is happened to ya but I am going to buy from the store t then I can blame myself hope one day you can get back the way us use to be
I had ordered two pizzas for pickup, and they were terrible. The order had been placed at the Wilmington, DE location (302-998-8859) on 3/29/15 (ticket# 48) for my wife and I. She even said, "This is the worst Pizza Hut pizza I ever had", which is really revealing as she worked for your company before for 12 months. I went out of my way to select Pizza Hut and , unfortunately, we received a product that was virtually inedible; we forced down two slices apiece as hunger got the best of us. In the future, I will not purchase your product and will, instead, "go out of my way" to choose a competitor.
We ordered the pretzel stuffed pizza with medium hot wings. The pizza was delivered late. The cheese inside the crust was solid (not melted), the bottom of the pizza was soggy ( like it was raw). The wings were cold! Very disappointed! This was from the Atwater, Ca Pizza Hut!
I placed an ordered at 6:48pm. I didn't receive my order until 8:30pm. My wings were greasy and the pizza was cold. I called several times and they hung up in my face. This ridiculous and my family wasn't satisfied. My order was over $30 and it was horrible. AMERICUS, GA location has pitiful customer service.
I ordered a personal pan pizza in Brownsville , TN on Thursday evening to be picked up at 6:20. They were not busy and only had 2 tables to serve. I stood there for 10 minutes looking at my little pizza sitting on the counter waiting for me to take it out. I finally asked someone from the kitchen to please hand it to me so I could go. It took longer for them to give it to me than it did for them to make it. Never again. I asked for red pepper flakes and did not get them either.
Went to pizza hut Covent garden which had gone so update your web then walked to strand pizza hut and was closed So not got our pizza had to go elsewhere Not hapoy
The wife and I decided to book a table for 7 of us at the above Pizza Hut restaurant as we were having friends that were visiting us in Telford for the first time. The table was booked for 7:45pm and when we arrived we were made to wait 25 minutes before we were seated which was some what surprising to say the least as there were only a handful of people in the restaurant. We were eventually shown to our table which in fact could barely seat seven of us and which was cramped when we sat down and I new that once our food and plates came along we would not have much room whatsoever, we were seated in a booth type seating, all seven of us!!! I kindly requested the staff members if we could move to somewhere with more room and I was abruptly told that there was no other room in the restaurant???? I was shocked to hear this as the whole restaurant was virtually empty apart from one other occupied table with four customers - whom in fact - over heard our conversation with raised eyebrows!! Anyway, this is not the main reason for my compliant.
The same male staff member came back to our table after a further 20 minutes to take our order, 20 minutes!! (Bare in mind only two tables occupied in the whole restaurant) he then plonked down salad bowls on our table which had NO cutlery and which we requested and then eventually had to get ourselves from other tables!! Once we all got our salad from the salad bar to nibble on we were abruptly told that we are only allowed 4 salad bowls and that his Manager had just pointed this out. We were actually eating from the salad bowls at this time which the staff member provided for us in the first place!!!!! When our pizzas arrived they were just about warm and in fact once of them, the margareta was stone cold!!! The plates that were provided, 4 of which were not clean and also wet!
To be perfectly honest with you if I had not been with my visitors I would have walked out well before I even placed any orders with your restaurant. The whole situation was embarrassing for my wife and myself in front of the friends we were entertaining that evening and not to mention the fact that the staff were very abrupt with their customer service and the way we were spoken too. I also blame the Management that didn't even bother to address the situation. I was told that this restaurant was under new management. What a pity if that's the way this restaurant is now under!! Can I also point out that when our bill came through - we were charged for the 3 extra salad bowls (that we weren't told about in the first place!) and I also want to mention that the glasses were also filthy at the refillable drinks machine area too.
Rather than making a scene I decided to pay the Bill and not have any further embarrassment, but, it will probably be the last time I visit this restaurant under this management!! What is going on Pizza Hut?? Recently there has been chains of other restaurants opened in this area like Zizzis, Nandos, Pizza Express, Franky & Bennys etc and with all the competition around - it's no wonder that the whole restaurant at Pizza Hut was nearly empty and if this is the way customers are treated is it any wonder???
This order was awesome got stuffed crust meatball pizza n apple sweet and was great but last time i ordered i got a pizza with the sauce and seasoning and it was first time i tried it and seemed just regular so i called and asked for manager and seemed i didnt get the sauce n seasoning on the pizza cause i couldnt reconizr it and when manager answered the phone she was like oh its on there i know it cause i put it on there well after this order second time trying i realized it def wasnt on it i dont want amything but if you can look up my last order to 106 jersey dr apt 7 russell swart who ever managed that day you may want let them know not lie that something was made right when it wasnt i work pizza and i realize customer complaints can be annoying but i was going send whole order back just the pizza actually just to get it right for i could try it way its suppose be cause heard how good it was and i will admit getting it this time was awesome one best pizzas id ever have thank you for that
I visited the pizza hut in Eaton, Ohio with my son. First off there was only about 3 tables of people, but still waited 10 min for a waitress. I ordered a stuff crust pizza with sausage and boneless wings with buffalo sauce. The wings came out first there was only sauce on about half of them and was not fresh at all. Then the pizza came out, when the waitress set it down there was literally puddles of grease on it(which I don't mind a little grease) when I said something to the waitress in her exact words she said"When I get something greasy I get it off with a paper towel." Then I should of just sent it back, but I'm not like that. Me and my son ate 1 piece apiece and couldn't eat anymore. I'm a single dad so needless to say I eat pizza hut once a week in my town of Greenville, Ohio and it is always great. To put it lightly if there was a negative star rating I would give it to this store.
Horrible service from manager Blanca off of Orchard Road in Aurora IL She was rude and mean. She should not be a manager or a counter person with such a horrible attitude. She did not wan t to correct my order that was wrong.
I had a really bad experience, first of all the staff needs to be more friendly, they need to learn how to explain the menu to people who doesn't speak english and lower them selfs to a child who its trying to order a pizza. Really bad service!
We called & ordered 2 large stuff crust pizzas & they were suppose to put garlic butter on the crust it was the worst pizzas we have had in a very long time. They did not put anything on the crust,we were 25 miles from that pizza hut otherwise we would of taken them back. They did not have hardly any toppings on them & the crust was like card board.
Submitted a order for pickup. Waited an hour past the time the order was said to be ready.
We ordered 1 Large, Thin Crust Bacon and Pineapple with Extra Bacon and Extra Pineapple. 1 Large Thin Crust Supreme. These were ordered from the store in West Columbia Texas @ 625pm and picked up @ 700pm. When the we started to eat the pizza the Pineapple was so Bitter you couldn\\\'t eat the pizza so we decided to eat the Supreme instead. When we took several slices of pizza from the box it had Two pieces of hair cooked into the pizza. I called that Stupid Pizza Hotline you people ignorantly started and I was told that there was No direct number to the store and when they Tried to call the store so i could speak to a Manager, the employees at that store conveniently Didnt answer.
So, I had to speak to a Customer Service Manager by the name of Michael, who was of NO Help at all. He did NOT ask what was wrong with the pizza. He didn\\\'t even care that we found HAIR in the pizza. He asked if he could have the store make more pizzas and I explained to him that tomorrow would be good cuz it took us 35 min to get there and 35 min to get back and it wasn\\\'t worth the drive to go back tonight. He then offered to give us a credit. With 3 pizzas we paid $42. He Said that he could only give us $25 credit for the pizza and that was All he could give us. My daughter\\\'s ordered pizza from the Same store in West Columbia Texas and when they went in to get their pizzas, that were Already done and waiting, they were made to Wait 10 min before someone came to the front, the kid putting together the pizzas was Not wearing a uniform, no apron, no Gloves, and nothing protecting his hair from falling into the food.
She also said that the blond woman working there was treating the pizza maker Really Bad, ignored them, and was then Rude to them when they finally got her attention to give them their pizzas. Pizza Hut has become a Real Crappy business over the years and these incidents shows that Pizza Hut is only getting Worse instead of Better. I would Greatly Appreciate someone contacting me back so that these Issues can be Resolved.
Pizza was cold and hard and was post to be 2 cheese stuffed crust supremes and wasn't and. They wouldn't. Do nothing bout it when I called back I would lime my pizzas replaced.
I called the Pizza Hut line to place an order. I placed the order and requested that the special garlic sauce not be spread on the crust. The call taker assured me that the garlic sauce was only used on request. I attempted to explain to the call taker that this particiualr location puts it on all pizzas. The call taker abruptly gave me my total and time for pick up and hung up on me. Of course when I arrived to pick up the pizza, it had the garlic sauce on the crust. Guess I can't blame the location but the call taker was very rude and not customer friendly. No pizza for me.
They delivered the pizza to the wrong address three times. Finally, they realized there are no stores that will deliver to my address. Not the brightest company.
I recently ordered 3 large pizza's from the Scottsburg Indiana Pizza Hut. When I placed my order I was very adamant about extra sauce, But when I received my pizza's they had no sauce! I called to complain, and the manager was very polite and replaced the pizza's, But when I got my replacement pizza, again NO SAUCE even though I specifically asked for EXTRA SAUCE. The replacement pizza's not only had no sauce, but the toppings were skimp and center loaded.I was a manager for Pizza Hut for 6 years, and I would have never let product like that leave my store, and I will never be back to this store again. I guess Papa Johns will be our new pizza place, and we eat pizza at least once a week.
Found out today that Pizza Hut is going to discontinue their eat in restaurants and go to drive in and take out only. No wonder they are charging their customers such high prices. I won't bother taking advantage of their new set up. Plenty of other pizza places in town. I don't have to bother with them. Corporate has their ideas where the sun does not shine.
My family and I dined in your Pizza Hut on Mt. Herman Rd, Salisbury, MD, and we were ALL highly disappointed. We entered the establishment on today, Thursday, March 12, 2015 at approximately, 6:50 p.m. When we entered the place of business, the main door was propped wide open and there were several customers in line to pick up their pizza. To the register, was a gentlemen named Larry, who displayed a very nonchalant disposition. When we were finally seated, I asked the server if someone would "tidy up" the salad bar because it was a mess. Once we received our drinks, I went to the bar again and it was still a mess. I then asked Larry, if someone would tidy up the salad bar. He looked at me and didn't say a word.
Nevertheless, the salad bar was not maintained and I was told that the bar could not be "turned over" because they would be "taking it down at 7:30 (mind you I had already been there by 7 p.m.). When I placed my ordered I asked for extra cheese on my 2 pizzas and it was not included. We only received our initial beverages and never did see our waitress again. The server, Jessica was the only server trying to provide orders to several customers in a hectic environment. This establishment was not well maintained, unorganized and chaotic. The customer service was very poor. As a Government Employee, I was very dissatisfied with this establishment and would not recommend any of my colleagues to visit this Pizza Hut. I was so frustrated that I contacted your corporate office and spoke with "Zack" to voice my complaint. He did give me an incident number which is 0100791922. Therefore, I will be eager in hearing back from someone who really cares about the customer relations and satisfaction of this establishment as it relates to the quality assurance of this facility.
I placed a order at 7:46 the order was said to arrive at 8:46. I called at 8:50 to see if it had left yet and they told me that the driver had not come back yet. I called at 9:22 and they said the drive had just got back and was leaving with the order. Then I called back at 9:33 and they said he had already left. I asked to speak with the manager and the lady on the other end said that she was busy. She said that my order would be free due to the terrible service and long wait. Eventually I end up driving to the pizza hut and when I arrived they said that my order had been cancelled because they did not have any meatballs to make the pizza with. They also said that they tried to call me and tell me that they where out of meatballs but I never received a call from them, neither did they tell me during the times that I called to check on my order the service was TERRIBLE. I never received my food and now me and my two year old daughter are eating grilled cheese and noodles good job Pizza Hut.
Store #023623 - paid $18.28 for a large pizza and i never had a pizza that was. this bad.it was so salty and greasy and the box weighed as much as the pizza. I asked for thin slice with extra sauce and extra cheese as well pepperoni and green peppers. It taste so bad that we could not eat it. It was less than a quarter inch thick. I have eaten at Pizza Hut for years and never was served food this bad -- at Pizza Hut and/or anyplace. I feel that I should be reimbursed for this bad experience. Maybe you send somebody to check it out. I was the only customer there. That isn't saying much for someone who has that franchise. That looks bad for Pizza Huts reputation. Other Pizza Huts that I have been too, I have always been satisfied with the food and service. This was the first time that I have been at this Pizza Hut and the last time. The location is Rock Creek Shopping Center in Rockville, MD.
Just ordered 3 five dollar pizzas over phone. Moorooka qld store. Was so noisy could hardly hear or understand person on phone. When pizza was collected charged 23.65. First pizza ordered was five dollar meat pizza on pick up had turned into BBQ meat lovers at 10.95.... 5 dollar ham had turned into ham and pineapple 7.95 and pepperoni was 4.95 as all 3 should have been. Second time they have pulled this so were very clear about 3 five dollar pizzas....daughter who wanted ham is allergic to pineapple....... Disgusting service when picking up.. Should have apologised and given order customer wanted instead od charging extra and not giving what was wanted. NEVER again.
Well me and the wife went in to Princeton In. To pizza hut very bad don't know how they stay in business. You pay for a buffet and they don't put any pizza out there. They had one pizza to much money for that . Never go back again I hope they go belly up.
I ALWAYS ask for extra sauce but never get. Tonight I have almost no sauce at all. My money is always good so my pizza should be good also.
I ordered two pizza at630 didn't get it until820 That was bad enough then it was cold ordered thin pepperoni with rxtra extra sauce gess what there was no sauce it was like cheese toast the other was abeef an mushroom it was also cold igot one bite of sauce your cooks need to read an learn to make the pizza to order!
I ordered the boneless honey bbq wings. I like the flavor, but the pieces have progressively been getting smaller. And the fact that they charge $.75 for a single dipping sauce is terrible. For the price you should get at least 1 free sauce.
On Thursday, February 26, 2015 I visited the Pizza Hut in Baton Rouge, LA located at 2906 Government St. I came to pick up an order I called in 20 minutes prior. Upon arrival, I noticed my name on the screen with a status "Ready" next to my name. I gave the cashier my name and she pulled up the order and I paid. I waited for the cashier to retrieve my pizza. Upon return, she said it wasn't ready. I told her the screen indicated it was ready. She said "it's almost ready." I waited. Then I waited some more. People were coming in, ordering, and leaving with their food all while I was waiting. The cashier was back in the kitchen preparing hot wings and there were four people waiting in line. When she finally returned, I asked if she could check on my order.
She said she was about to find out. Nothing. Finally, after waiting 30 minutes, the manager came to the front. She gave me a ticket which indicated the sale had been voided. I presumed she was giving me a refund for the trouble. Nope. I said, so, I'm not getting a pizza today? She looked at the cashier and said "you told me he wanted a refund!" (I never requested a refund). Feeling frustrated by the incompetence of this location I left and reordered at a different pizza company. There was a least one other gentlemen who did request a refund while I was there. I like Pizza Hut pizza but the mental and emotional cost of getting one is too much.
On Feb. 23,2015 I took my family to the local pizza hut located in paoli indiana. I place a dine in order starting with 2 orders of breadsticks the first order was brought right out they was hard and cold. You could definitely tell not fresh at all. The second order took several minutes to arrive to which was hot . We then finished our breadsticks and sat waiting for pizza over 20 minutes or longer. Watching others come in to dine finally our pizza arrived to our disappointment . I had order a half pepperoni/ half supreme large pan pizza. I was beyond disappointed the pizza was barely warm the pan itself you could touch it with your hand without being burnt. It was barely brown on the bottom. The supreme side of the pizza didnt have a single pepperoni on the pizza was over killed with sausage and raw vegetables. I have never paid 34.65 for a dinner so piteful in having. I left without barely eating and would not recommend this resturant to anyone. I was beyond upset with the lack of caring the manager showed and give us in the complaint i had with the barely cooked messed up pizza. :(
Server was very RUDE to me and a another customer in line. Had been to this store many times and this was the first time I was treated poorly. Even though there was a kids party going on was no reason not to be greeted when at the counter to pick up a on line order. I spent 40 years in retail management and if I had a employee like it would have been her last day of employment store #024643 Server Melissa
We go to rhlinder once every two months and we always stopped at that pizza hut we walked in six of us there wasn't any one in there. So we were happy we will get good service well let me tell you we didn't get any service at first we had to wait at least a good five min. so we were just about to leave then someone finally gave us a table like I said no one was in there. We sat down and said we were going to have the salad bar. So we went up to it there wasn't anything on it so we started to get are salads the waitress said she would be right back with are silver wear. Never and I mean never came back so I went up to the counter and said can we please get some forks or something to eat with.
She said you will have to wait nothing is clean right now. How can you not have anything clean for god sakes its lunch time and no one is in here.So we waited 10 more min and are salads wee getting soaked with salad dressing.Than on top of that there was no pizza ready to eat.The restaurant was a mess the employees were talking way to kmuch to each other to care about the people that were in the store. I guess we are going to have to find somewhere else to go.Sence no one cares there.Very disappointed. we would of liked to go in there on Monday the23rd but I don't think we will This is not the first time it happened and it probley wont be the last.
The Virginia MN store. I would not recommend this restaurant to anyone had a bad experience a few months ago and went back last night no change in the condition of how dirty the store is bathroom the floor grout has dirt filled in with dirt you can kick it loose with your shoe pee stains all over. In dining room by the heating and air vents on the white cling you can see black stuff and dust hanging from popcorn ceiling. They really need to redo everything at this place staff and all.
From when we got there it took 15 min to get something to drink 30 min for Bread sticks 45 min for only 1 of our pizzas 20 min later someone came out and asked is we were still wanting our other pizzas they could box them up when done it 20 minutes more for us to get the rest of order. There was only 5 other tables with people we had the biggest table of 5 People. The sad part the phone only rang one time the 2:45 we were there. 2 hr after we got home 4 out of 5 of us got sick bad sick stomach and diarrhea.
To whom it may concern: On Friday Jan 18, 2013 we ordered 2 large pan pizzas and chicken wings online for delivery. Our order came to $33.24 and I entered my visa card number for payment. When the driver arrived, he said he had forgotten the credit card slip for me to sign and that I'd have to pay cash. So we paid cash. The next morning, Saturday Jan 19, 2013 I called my bank and found out my credit card was still charged $33.24. I called pizza hut and asked to speak to the manager. He didn't give his name, just said he was the manager. I explained what had happened and that he may want to see if this driver was pocketing the cash. He said, no the driver had told him about what happened.
He then went on to Tell me that I needed to bring in a bank statement showing I was indeed charged along with my I.D. and credit card. I work every day except Sunday and am unable to just run to the bank to get a statement. I can wait til I get a statement in the mail, but my question is this: why, if the manager knew what happened do I have to do all this running around? Shouldn't they be able to tell at closing when they do a deposit that they were over in their totals? The pizza hut we ordered from is on Sunny Lane in Del City, Oklahoma. We live on Askew Dr in Midwest City. I'd appreciate you looking into this and letting me know why I have to jump through hoops to get my money back.
Dear Pizza Hut. I'm writing you today because of the local Pizza Hut in my area. It seems like every time I call in an order they seem to make up excuses for delevery time so I won't try and place order but I do anyways they always tell me "it's gonna be like an hour or two before my order will leave. My pizza always end up wrong or when I order a lovers pizza there isn't anything lovers about "hardly any topping" and the dine inn service it bad cause no one ever wants to want on us Pizza Hut is my favorite pizza I don't wanna stop eating it just wish the service was better.
On March 22, 2013 my wife ordered a pizza from the Pizza Hut at 1965 Coliseum Blvd Montgomery Alabama at 6:30 p.m. The Pizza was a store credit because the week before the pizza we order and picked up was terrible, cold and was not able to eat it. When we arrived at the store I went inside and told the cashier why I was there. She said in a mean voice, " a store credit" I said " Yes " itwas becuase ya'll messed up our pizza so bad last week the manager gave us a store credit and my wife called ahead talked to the manager and he made sure all was ok. The cashier chose to be rude in front of customers that were in line and standing around so I didn't hesitate to tell her how sorry the servcie was and that she needed to check with her manager. She just walked off.
When she came back I told her the name and she looked around then started waiting on other customers. I asked her again about the order she replied it's coming! I stood inside for over an hour and others there to was there for a long time and I could hear them complaining so we all talked about the terrible way things were at the Piza Hut. One family of eight had waited hours at a table for their to be completed and finally went to the counter told them they were leaving and only paying for two drinks since no one was concerned about serving them.
After I was there over an hour or more I asked about my pizza the server kept saying three minutes, then about 25 min's later I asked again she said three min's. My wife said for us to just leave so I asked to see a manager. It took awhile for them to get one because all the cooks were in the back talking and laughing and not cooking. This type of service is uncalled for and we will not go back and I will report this to the local newspaper section that talks about local places to eat.
We called in our order for some boneless wings tonight and was told they would be ready in 20 minutes. I arrived at store 30 minutes later and still had to wait 40 minutes on my food. When I finally asked for my money back, the lady at the front laughed and told me that my food was ready. As cold as the wings were, I can only assume they had been sitting there for at least 20 minutes. The store was filthy and the staff was very unprofessional. Most of them were either standing around talking on their personsl cell phones or leaning up against the walls. (Guess this is why my food sat for so long). And while they were all doing nothing, the store phone was ringing off the hook. The floor looked like it had not been swept in months and the tables had not been wiped down. It was disgusting!! I will not be back.
My husband and I went to Pizza Hut in Chippewa, Pa. we noticed a long wait in the line for window service . But we were seated inside immediately. We placed and order for 2 personal size pizzas , 2 drinks and breadsticks. We recieved our drinks immediately . We noticed no one had any food infront of them. We waited and I finished my soda . About 40 minutes later, I noticed an older lady and man who came in after us left, the people outside were leaving the outside window without their order. Our waiter never came back to refill our sodas or to bring our breadsticks. Finally a waitress who was waiting on another table came and refilled our drinks. We waited another 15 minutes and finally our breadsticks came with no explantion, just I am so sorry. We ate our breadsticks and about 30 minutes later still no pizza, so we went up to the register and paid for our breadsticks and sodas, never an apology, or an explanation. The waiter said I can give your pizza for you to go, I said no thank you. I am sure they lost alot of business tonight. I think someone better see whats up there. My husband and I ended up at Wendys and the little girl apologized because I waited about 3 minutes for a burger and I said believe me this is nothing. I told her what happened and another server over heard me and said another women came in there and said she had a 2 hour wait !!! I love pizza hut , but I will never go in there again. I definetly know it is courteous for the manager to come out and go table to table to explain the wait or apologize, he never came out. I seen alot of very disappointed consumers there.
On Dec. 10, 2013 my stusents were on an outing. Pizza Hut was where we called earlier and placed the order for our students. When we got there I waited at least 10 minutes for service. Along came two of my students wanting to place an order for carry out. I told them to wait because ai had not given my order so tha I could eat from the salad bar. The supervisor proceeded to take their order. I told her that I had been waiting a while and that the students already had food at the table. She ignored me. Therefore I asked another employee to take my order. She told both employees not to because she was going to take it when she finished. I told her that because of her rudness, she could not wait on me.
She was adamant about not havcing anyone take my order. I am a diabetic. I left and went elsewhere to eat. I am asking that thhis supervisor be reprimanded and if possib le suspended for a few days. I also demand an apology from her. This incident took place around 12:40 p.m. at the pizza hut on the waterfront in ST. Thomas, USVI I am consulting an attorney.
I went to Pizza Hut located at 1420 NE Evangeline Thruway at about 2:30 PM on 12/15/12. My grandson ordered the meal which included a personal Pizza Hut pan pizza, 3 breadsticks and a drink. When his order came out, there were no breadsticks. He asked the server (a black male) when he would be bringing his breadsticks.
The server told him that meal did not come with breadsticks, so I asked to see a menu. Sure enough, breadsticks were part of the meal. Server had gone back behind counter to ring up an order, so I went to counter and pointed out order and that breadsticks were part of it.
A Pizza Hut co-worker of his (black female) asked him why he had warmed breadsticks. His reply: "I'm go'in tell ya'. He went to her, leaned in close, and told her something which I could not hear, but I can imagine. Anyway, we finished our meal and I went to the counter to get a to go box and to also collect the breadsticks which he had never brought.
After he gave me the to go box, I still had to ask for the breadsticks to be boxed also. We were the only customers, so it's not like it just "slipp-ed his mind". I found the food to be of poor quality and the staff to be rude.
Not a Pizza Hut location I will visit again. I will also recommend that friends avoid going there.
My wife ordered a pizza online at the Pizza Hut website for the 35th ave and thunderbird location. The order got messed up and they sent a pizza with onions instead of black olives. Not a big deal. We called the store and said we still have the whole pizza but we would like our correct pizza. He said a couple things that are really bad. One he said because the order was an online error that they are not responsible for that. It is pizza huts website. Yes it is your problem. Second we asked for the corporate number and he said that the location was franchised so he didn't have a number to the corporate office. Are you kidding me right now. Are you not one company. His name was Edward and was a supervisor there. Please do something about this or I will report this incident to the BBB. Also, the fact you are not one company is really embarrassing. It's sad that a 10 dollar pizza ruined my night. I hope to hear from you soon.
Recently, my cousin & I decided to go to Pizza Hutt for some yummy pizza for lunch. As soon as we sat down we were told REPEATEDLY that the buffet was closing in 8 min & to get what we wanted. We assumed the remaining food at the buffet would remain & no new pizzas would be cooked.
Like a countdown, we were told we only had 5 min to get our food or we wouldn't get any at all. I did not enjoy my lunch as I was rushed! I won't be eating there again. The pizza & Dr pepper were delicious were delicious but it was not a pleasant experience.
Me and my family and friends went to Pizza Hut in Tarboro, North Carolina. Once waitress finally took our orders she brought plates and they fell on table, water got on one of family members, the waitress never said she was sorry and just walked away. It took three workers to come to our table to ask what our orders were. They kept bringing the wrong orders and some of us never got our food while others did and finished eating. The waitress never came to table to refill our drinks. By the time we were leaving is when our food was ready but we asked to box it up. It was the worst experience in a restaurant we have ever experienced
I call around 9 o'clock n ask for their specials and they told that they were out of special and they only had the thin crust. I would of not have made this complain if it wouldn't had been the first time they wer out of something. So i went on and call a different location and made my order there at 50 n L.
Once i got home n ready to eat the pizza was a little burn from the crust on top of that when i open my wings only 3/4 of the wing was covered with sauce. Not a happy dinner for me i was upset and didnt even bother calling back because they were already closing when i was picking up my order...
Placed an order online with Pizza Hut in Midland Texas at the Wadley Drive location. Went to pick up my order and the order was never made. Had to wait for another to be made. The staff was yelling back and forth and seems there was no manager in the store because I could not imagine a manager allowing the yelling that was going on back in the kitchen area. The floors were filthy and probably will never order from Pizza Hut again, or at least from that location. It's a shame that such a big name corporation cannot manage their restaurants.
I order the Margireta Pizza sometimes its moist which that is how I like it. Sometimes has d instead of. The the sliced ones. And most of the time the green basil isn't on it. Don't they have a chart to go by. It kinda makes you not wanting to go back. I really like that pizza cause I dislike your pizza sauce. I wish you would bring back the cavitini surpreme again. My favorite. I eat there quite a bit. But this new pizza hut isn't like the old one. Miss the salad bar terribly. This is the Pizza Hut in Valentine. NE
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