Pizza Hut logo

Pizza Hut

2.3
1,370 complaints

Address

7100 Corporate Drive, Plano, TX, 75024

Pizza Hut faces significant challenges across staff professionalism, order fulfillment accuracy, and delivery reliability. The most critical issue is widespread staff rudeness and unprofessional conduct, followed by substantial problems with order accuracy and food quality. These operational failures are driving customer dissatisfaction and loyalty loss.

Common Issues

32% (435)
rudedisrespectfulhung up
26% (354)
wrong orderincorrect itemsburnt
20% (272)
late delivery3+ hourslong wait
14% (190)
overchargedoverchargefalse advertisement
8% (109)
dirtygrosstiles falling

Complaints

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cathy

Apr 5, 2018
0

Seawall Galveston tx Drivers for this location have no respect they drive through where I live sometimes pull out backwards, sometimes forward, always in a hurry the other night all most got run over by a delivery driver we have speed bumps here in my complex. (seaside village) unbelievable lack of this is where I live, & they seem to think they can fly by in our parking lit to get to their destination 1 driver actually told me they are timed???!!!

As they are speeding through my parking lot, they almost hit me, & my fur baby??!! So inconsiderate just to make a tip, how sad

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Marcus Dewitte

Apr 5, 2018
0

I went to the Pizza hut in nowata Oklahoma tonight and the first thing I was told is that they had no delivery driver on duty tonight then as I was ordering my pizzas they started list a number of topping they were out of and by this time I was like whatever at this point after I got there and got my half assed order as I entered my vehicle and inspected my order I noticed that that not only did they not put enough topping on the pizzas on them they were also cold this is by far the worst Pizza hut I have come across of I could give them a lower rating than one star I would

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Chanel Evans

Apr 4, 2018
0

I ordered a pizza at 5pm it was delivered at 5:35 no problem however order was wrong I called back & was told correct order would be here in 20 min by the manager 6:48 still no pizza I called back was told it will be here very shortly well its 7:47pm & STILL NO PIZZA!! This is so wrong on so many levels!! I will not be ordering from pizza hut anytime soon!!

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Anita Streich

Apr 1, 2018
0

This store needs some help apparently.... 2 hours for delivery RIDICULOUS! I really thought this was a joke or a mistake but after waiting an hour we called and sure enough it wasn’t a joke.

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Kevin Hedrick

Apr 1, 2018
0

I ordered 47 dollars worth of stuffed crust pizza for my grandchildren that is down from Tennessee and had the worst experience ever. ) 25 minutes later he came up and said I'm sorry they haven't put it in the oven yet that it's gonna be 30 minutes.

This other kid gave his food back and said it was cold to remake it. I got my money put back on my card and went elsewhere. Very bad management in that store. 9:05 pm on 03/31/18. Won't be back.

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LaQuan Hunt

Apr 1, 2018
0

I have just recently order some pizza and I understand that driver's don't have enough change in them and everything but they could have left my free pizza that my wife order with her pizza points and also it was cold and he was rude

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Courtney Despain

Mar 31, 2018
0

I ordered pizza online and ordered it for carry out due to the fact that the store was closing soon and I didn’t want the delivery person to have a last minute order. I received my confirmation email stating that my pizza would be ready at approximately 1115.

I arrived at the store at approximately 1130. The pizza was in my boyfriends name therefore he went in to get it. The lady whom I later found out was Brianna told him her screen didn’t have any orders. He told her my wife has the confirmation email on her phone.

She proceeded to turn her screen around and say I don’t have any orders on my screen. My boyfriend stated that well I know my wife ordered it. And she said we are closed. Feeling defeated he came out to the car.

So I pulled my confirmation email up on my phone walked back…

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Stan Boggie

Mar 30, 2018
0

I was informed by my neighbors that a delivery driver from Pizza Hut on 32nd and Main in Springfield OR, backed into my utility trailer that was parked across from 896 Hazlenut Lane. I live across the street at 3904 North Street.

According to my witness, the driver hit it with substantial force and pushed it up tight against the curb and causing damage to the drivers vehicle as he was observed inspecting the damage and tried to move my trailer back to its original position. I was at work at the time of the incident which was shortly after 3:10 pm and my neighbor was kind enough to give me the receipt for their order.

I have inspected the trailer as best as I could this evening and it appears as though the driver incurred the majority of damage. My major complaint is one of the disrespect…

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koramanti hayden

Mar 25, 2018
0

MINUTES. I WOULD LIKE A RESPONSE ON WHY THIS HAPPENED AND HOW AM I GONNA BE COMPINSATED SO I REMAIN A LOYAL PIZZA HUT CUSTOMER!!

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Josh

Mar 24, 2018
0

CEO, David W. Gibbs at 7100 Corporate Drive, Plano, Texas 7502 Will be very short & simple Mr David! In ref to Pizza Hut # 029557 Cashier name Samantha is not just nasty but racist super obnoxious and rude! Long story short if I don’t hear from the corporate before Tuesday I will post the live video on my Facebook # Instagram as well!

I have 10k followers just in the local area & trust me it’s not going to be a good one! Better is to resolve it before this becomes public! My # 561-707-9826 & my name is josh! I have been a regular and so is my entire family!

Really been insulted here and overcharged! Samantha is not just nasty but also yells st the Employees not to answer the phone, she has no passion about her job! I personally feel that location has a huge potential, but it’s people…

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Eileen

Mar 17, 2018
0

Philipsburg, PA 16866 - Was seated by a table which had two dogs. Dog shook his dandruff off by our table. I could not breathe. When patrons left, one dog was carried by the front of the buffet. We went there frequently but have no desire to return.

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kathy pigman

Mar 17, 2018
0

i went to pizza hut in biddulph plaza, brookyln ohio on thursday march 15..i ordered onlined specifying i would be paying with cash...i got to the store, they had no change..so i said what am i supposed to do i didnt bring a cc with me, the girl at the counter told me to get change a few doors down at the beverage store...o.k., so now its the customers resposibility to get them change....really????

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Kevin Etheridge

Mar 17, 2018
0

If I put in my order at 2 in the afternoon there is absolutely no reason for it to take over an hour and a half to get my food, I’m sry but to be charged .45 to get 4 packs of parm cheese is stupid and I do believe that it’s highly unnecessary for me to half to place my order through a call agency if the people in the store still lack the basic level of work performance to get orders out in a timely manner.

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Ben Geigle

Mar 17, 2018
0

Online app wouldn’t work, and when we got to the location we were told the deal could only be placed online. This is stupid, I’M STANDING IN YOUR STORE ready to place a $40 order, and you can’t accept it???

What kind of crap customer service is that? Plus, the girl working there said she couldn’t give out any information of who to notify. So who do I call? This is far and away the worst customer service I’ve had in many years.

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vickie curtis

Mar 16, 2018
0

As I was waiting to pay for my pizza I was watching the two people making the pizzas. They were putting the toppings on without gloves and sticking their fingers into the dough of the pan pizza to let air escape.

I work in a school kitchen for 26 years. The last 15 years I have been serv safe certified in proper and safe ways to prepare and temperature control food, these people walked away from the station then came back never washing their hands or putting on gloves which I saw on the wall.

I asked the cashier why they do not wear gloves she told me I would have to talk to the manager. This unsanitary way to prepare food has sicken me enough that I will not be back to your establishment and to make matters worse I had blue plastic on my pizza cooked into it.

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ernest frazier

Mar 15, 2018
0

this is the second time that I have order a pizza and the delivery over two hours

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B Glamser

Mar 11, 2018
0

I placed an order on 3/9 around 4:30pm. At 5:30pm I called when it hadn’t arrived. They told me it was on the way. When it arrived it was only warm and it appeared the pizza shifted in the box and a bite was taken out if the cookie. I have a picture of the cookie that I’ve included. My order total was $23.93 plus a $2.50 tip.

I am very disappointed with the service from this Pizza Hut, at 2721 Peters Creek Pkwy Winston Salem, NC 27127.

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Tara Welsh

Mar 11, 2018
0

This is not an establishment to have your teen work at. Multiple harassment issues sexual and bullying. A grown man asking my daughter who is in high school to hang after work knowing she is under age. Commenting on her butt this list can continue on. The Management does nothing.

Better yet the manager leaves my daughter and this guy there alone because she wanted to go home on break. Wrong-

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STEVE CAVETT

Feb 24, 2018
0

00 or more get a free dessert. When I checked out of my online order and paid with Visa ordered showed brownie. Got to the store to pick up and manager was a prick saying that that there store did not participate.

I told him when I checked out and got recap of order brownie was part of it- NEVER GOING TO PIZZA HUT AGAIN- SLIMEY- MANAGER WAS AN ASS. WILL BADMOUTH INCESSANTLY EVERY CHANCE I GET WHAT A LOW DOWN TRICK PIZZA HUT PLAYED TO GET AN ORDER - EQUATES TO FALSE ADVERTISING AND LYING.

WILL LOOK AND SEE IF THERE IS MORE I CAN DO ON REPORTING FALSE ADVERTISING. SHAME ON YOU !!

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Jennifer West

Feb 18, 2018
0

Delivery was unavailable tonight. A Saturday night at 6:30 PM.

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Alvin Helland

Feb 18, 2018
0

Well I made a small mistake and some how the no cheese button got clicked I called and complained and they wouldn’t do nothing the pizza was burnt and hard as a rock I also didn’t get no sauce with my ka poppas I payed for extra ranch and sell didn’t get that either all they would do is if came back give me a sauce

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Brian Sadowski

Feb 16, 2018
0

I was driving and was cut off by a Pizza Hut driver in a White Ford Mustang. He exited the parking area rather quickly to get into the first lane, ten without enough room he cut me off about 10 yards down the street causing me to serve and almost hit another vehicle.

I contacted the store and all they said was he will be talked to and the GM Chelsey gave me attitude when I tried to explain the situation. I am a regular customer to this but now I will drive the extra miles to not use this store.

She did not even cAre that her driver was driving reckless. I would like this addressed and the drivers understand the rules to delivery. I did not think Pizza Hut employee’s reckless individuals

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Darryl Basham

Feb 15, 2018
0

See email traffic below. Very unprofessional!!!!!

From: Darryl Basham To: tyler.fednander Sent: Thu, Feb 15, 2018 6:00 pm Subject: Re: Pizza Hut incident

By the way, I just called Pizza Hut (770) 943-3400 and was informed that there isn't nor was there ever a $15 credit applied to my phone number!!

-----Original Message----- From: Darryl Basham To: tyler.fednander Sent: Fri, Feb 2, 2018 2:36 pm Subject: Re: Pizza Hut incident

I'm an IT guy and there's too much technology available to not be able to provide an online coupon!! I will instruct my employees and constituents to avoid ordering from Pizza Hut due to the caliber of my previous order and the credit issuing process.

-----Original Message----- From: Tyler Fednander To: Darryl Basham Sent: Fri, Feb 2, 2018 2:21 pm Subject: RE:…

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Katelyn Vaughan

Feb 15, 2018
0

My local pizza hut in frederick md off rosemont has horrible product and customer service. Eveytime i make an order, its wrong, the manager there is rude and will not help. Your coupons and deals are misleading. I am constantly bereaded by the managers at this location for their error.

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Janis Washington

Feb 15, 2018
0

I used my debit card to complete my purchase at the restaurant and they did not let me sign my receipt. I checked my bank account and was over charged. Found out they signed my receipt and added their own tip. This is absolutely unacceptable.

Something has to be done about this. I hear this happen all the time from whoever I spoke to.

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Jack Engel

Feb 14, 2018
0

I ordered 2 med carry-out pizzas, Took aprox 80 min. (What a joke) Was so irritated , just left. Got home and one pizza was completely burnt . The other was ok. Called back to the store, they never answered. The next day called into customer service to complain. I was told and assured that someone would call me back within 24 -48 hours. This was a week ago... PIZZA HUT SUCKS AND THEY DO NOT CARE ABOUT CUSTOMERS....

# 026625 10525 S Eastern Hendrson Nv, 89012

I paid $18.05 for this crap dinner. I will NEVER order from Pizza Hut. Papa Johns has a new customer!!!!!!

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DENNIS LOONEY

Feb 13, 2018
0

IM GOING TO START OFF BY SAYING THAT THE PIZZA HUT FRANCHISE IN OAKGROVE KENTUCKY IS THE WORST BY FAR. MY WIFE USDE TO WORK THERE THE AREA MANAGER NEVER DID HIS JOB. MY WIFE WAS THE GENERAL MANAGER THERE AND SHE LEFT BECAUSE THERE WAS HARDLY EVER ANY HEAT IN THE BUILDING AND WHEN SHE ASKED IF THEY WERE GOING TO FIX IT THE AREA MANAGER DAVID SMITH WOULD ALWAYS SNAP AT HER, MY WIFE WANTED TO GO BACK TO PIZZA HUT AS A COOK WORKING 3-4 DAYS A WEEK AND

THEY TOLD HER SHWE WAS NOM REHIREABLE BECAUSE OF THE WAY SHE QUIT. I KNOW FOR A FACT YOU HAVE AN EMPLOYEE WHO WAS FIRED FOR STEALING PRODUCT AND STEALING MONEY AND SHE GOT REHIRED AS A MANAGER AND THERE IS ANOTHER EMPLOYEE WHO HAS WALKED OUT NUMEROUS TIMES AND GOT REHIRED.

I DONT KNOW WHAT KIND OF BUSINESS PRACTICES YOU TEACH YOUR FRANCISEES…

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Ricky Duncan

Feb 13, 2018
0

Well, I ordered food about an hour ago. Took it that long to get here, and the guy even forgot one of my items, and it's almost been an hour and he still hasn't come back yet. This is honestly ridiculous, and he was so lax about it, it honestly kind of pissed me off.

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Catherine Boat

Feb 13, 2018
0

We ordered pizza with 3 toppings and extra sauce, bread sticks, 2 liter and desert. The total was more than $20 also asked for extra sauce on the pizza. When I returned home after picking up and paying and driving all the way home to sit down & relax to eat and wow absolutely no sauce no sign of olive oil on bottom side of dough crust most tasteless pizza ever took a fork flip the toppings over and

no sauce except around outer rim a little hint of red sauce now if you think customers will return for that your nuts and marinera dipping sauce was cold also. Monday 2/12 pickup @ approx 7:00 pm order in indianapolis at the southeastern ave & emerson ave store indianapolis, in.

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Sherri tolley

Feb 13, 2018
0

I ordered two medium pizzas one with pepperoni thin crust the sec it was pepperoni and bacon I got nine pepperonis on a medium pizza and maybe two pieces of the little pieces of bacon and the manager there at Pleasant view Pizza Hut was a smart ass told me that only nine pepperonis come on a medium pizza very dissatisfied will not go back to the Pizza Hut again The manager on duty was named John and he was a smart ass

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Narayan Gopal

Feb 12, 2018
0

order pizz hut at # 011717 , pizza was not cooked and it was very hard like card board

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Lesia Davis

Feb 10, 2018
0

I redeemed my free pizza and it's old. I was waiting all day for this and was able to order it and then when I get it youn can planly see thats it was cooked a while ago. I order food from here all the time and never got anything this awful before.

This is just gross but I have to eat it since I'm stuck at the hospital but come on now.

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Alberto Arreguin

Feb 8, 2018
0

02/07/18 pizzas never came I place an order about 21;00 pm they take my name phone # and address they told me in 25 to 30 minute will be there an hour pass and I call back the first person told me they dont find my name or order they pass the manager on duty and she told me that the driver was calling me because they dont find my address and

they cancel my order I ask for the mgr and she told me she is the mgr she never offer or ask me if I want my pizzas she says your order its cancel I ask for corporated phone # and she give an anwser you can get that on line its not the firts time this things happen who ever owns that franchaise if they can take care of business dont let then

put your reputation down we love pizza hut but we this kind of mgr and poor service customer service its a…

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Thomas Solomon

Feb 8, 2018
0

Trying to order food and spend money at this place and nobody will answer the phone. Been calling for 20 minutes and nothing. 5338 Miller town Pike Knoxville, TN

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Julie Fulk

Jan 30, 2018
0

I tried placing an order online and they said my order couldn't be placed so I then called my local pizza hut and they tried taking money out twice so money was taken out of my account 3 times. I had to call the 800 number just to get my money back.

they kept on saying I don't know why it did that but we don't have your orders. 15. they are lucky it didnt overdraft my bank account. after all this trouble im up in the air on ever going back to pizza hut

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Santayana H.

Jan 30, 2018
0

To whom it may concern:

I am very displeased and unsatisfied with the service I received on today! I called in to order a pizza for my party and the manager gets on the phone and tells me that he out of all ingredients needed to make a pizza!! This has further left a very bad taste in my mouth because now I must find a last minute food substitute to serve my guests! This is embarrassing! I expect someone to write me back at the above email address pronto! What type of operation is this company running who allows their shipment not to come and to only serve limited amount of customers? Then the over and beyond service the manager tells me to call back tomorrow and order at that time.

Yours Truly,

Dissatisfied Customer

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Amir Wilson

Jan 29, 2018
0

At the 2900 n broad st location in Philadelphia PA. Kiarra Wiles one of your employees is delivering pizzas with her 3 yr old son in the car. I’ve called your customer service line multiple times and also called the local authorities.

Next I will be calling License & Inspection to notify them about this problem and how this employee maintains her job by putting her child in physical jeopardy. On multiple occasions I’ve seen her get into arguments because of her blocking up traffic and once almost got into a physical altercation all in the presence of her 3 yr old child.

Hopefully this matter will be fixed and I won’t have to contact the authorities about this matter much longer, but as long as this woman puts this child’s life in danger. I will do my duty as a concerned parent to protect…

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Jamal Bankston

Jan 28, 2018
0

My pizza is always cold and I was short on my wings I paid for.

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C Frazer

Jan 28, 2018
0

I ordered pizza hut 7/27/18 online from ave D. My 2 pizzas was not freshly made, in the box they appeared old and dry and they were not cut properly, whenever you tear a piece it tears piece of another slice.

Also the box seemed old and wilted and the pizza was warm not hot. My daughter and I ate about 3 slices each. Now its 5-6am in the morning, 7/28/18 and my daughter and I are sick with diarrhea. These pizzas were not freshly made and I will never order from pizza hut again. "

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jeffrey marks

Jan 27, 2018
0

I ordered a large pizza from your mabelvale ar store n didnt get pizza or a refund i orderd wth a mastercard n manager was rude n said three buisness days n it has been over a week i will get wth better buisness bearu n tell all my friends n family to never order from pizza hut again period

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Sherry Mckee

Jan 27, 2018
0

I ordered a pizza box. My pizza had approximately 8 or 9 pepperonis on it.

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Lisa Leer

Jan 27, 2018
0

I placed an order and was missing a pizza, called Pizza Hut back and phone has been busy for 36 hrs.. This is absolutely ridiculous. How on earth does a delivery business not have a phone to contact them. STILL WAITING FOR MY MISSING PIZZA..

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Mary Thompson

Jan 27, 2018
0

The Pizza Hut located at 8947 Pico Blvd Los Angeles creates a continuous disgusting, hazardous waste pile behind their location. My garage faces the alley and everyday I exit my garage I am faced with their garbage everywhere. I have spoken to the manager on several occasions, but to no avail.

He is very dismissive and rude, saying that they are not responsible because they cannot help it. Today the Sanitation truck refused to pick up the garbage because they said that is too much and overflowing. The Sanitation truck also took pics.

I am at a loss of who to complain too, since the manager seems to not care one bit about the mess he is creating. I will be contacting whomever I can to resolve this matter. Thank you very much.

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derek mckee

Jan 20, 2018
0

we only have one pizza hut in schuyler neb. over the last couple of months we have had many problems with are orders. i order on line and when we get there they down have what we had order so offer to give us something else.

at first it was just a normal mistake it seemed but it happened the next six times we ordered. one time they said they would comp are wings and then ended up charging us any way. then we order deilevery it took over an hour and half.

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Lindsey Cauthon

Jan 19, 2018
0

Was at your morrisville pa location on Jan 19 at 5pm the place is filthy rude employees also

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Richard C. Hoffpauer

Jan 18, 2018
0

On Dec 29, 2017, I responded to a Pizza Hut e-mail (which I regularly receive) offering a 40% discount on an order placed on-line. After experiencing some difficulty, I was finally able to place the order somewhere between 6:00pm and 8:00pm PST.

However, upon checking the order I learned that I had not been given the 40% discount offered. 89 - the full price, including the delivery fee. I called the store to inquire (located at - 3800 Barranca Pkwy, Ste P, Irvine, CA 92606-8220 - (949) 551-1505) and was told to call someone by the name of Olivia at phone number (909) 525-5385.

I telephoned Olivia that evening at approximately 9:28pm PST, and left a voice mail, explaining what had happened, and asked if she could return my call.…

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Norman Adams

Jan 18, 2018
0

Ordered pizza online at 4pm 1-17-2018, order confirmed for pickup at 5pm. Arriver at 5pm, paid for my order. Manager told me he had a large order for 40 pizzas. Tv screen showed norman adams order Ready. Another customer came in to place order, he was told it would take 45min..

I asked him how long before I received my order, he said its only 5:06. I told him I could not wait 45 min. for my order, so I asked for refund. He became very angry and thew my debit card an receipt down on the floor.

Then said he didn't want to wait on me. I think hes a manager named Danny. He was screaming that hes a man an nobodys gonna talk to him that way. I was very calm an just asked for refund.

Two other employees tried to calm him down, when they asked him for my receipt an debit card he said now u need…

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Gina Foster

Jan 11, 2018
0

Good Morning Sir/Madam,

I Gina Foster purchased two medium pizzas on February 10, 2018 at 6:30 pm. I was told by pizza hut employee that it will take around 80 minutes. I stated "Okay". At 7:55pm I called back to where were my order? the same young lady(Ms. Marisa, Manager) answered the phone and stated "It's out the door". I stated 'Okay". At 8:39 I called back and inquired about my order. The same young lady stated 'My driver came and called but no one answered his call or came to the door; so I cancelled the order". All of which wasn't true. I'm a switchboard operator and our job is answer all incoming call in a timely manner and at our location a VA police is always on duty at the front doors, side doors, back doors and at the front desk. No one never call from the store(Pizza Hut on…

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Stephanie

Jan 11, 2018
0

They charged the person with 4 pizzas for our 1 pizza order. $20 for 4! Then asked us if we would pay $60 for 1 pizza because they messed up! We said no so they charged us for the next persons order that was $18.

Now that $18 order will be charged $60! They handled that ALL WRONG!!!

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Mrs. Sylvester

Jan 8, 2018
0

I purchase a pizza at pizza hut, only to discover they sold me a pizza with wrong crust. I call to make them aware of my complaint, and requested to speak with the manager. I was inform by worker he was unable to come to the phone because he was very busy. I understood he was busy. However, being that I was the customer I felt I should have been spoken too better then I was by worker. It was my understanding the manager told the worker he would credit me $3.00 [dollars] on the pizza I purchased. As manager he demonstrated poor professionalism in not assisting and reflecting good communication skills one, on one. For more information, please feel free to contact me at my email address

Respectively Yours Mrs. W Sylvester

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