Hisense TV

Love the TV, but Hate the software. Roku locked me out of 2 of my Hisense tv's today, I WILL NOT buy another Hisense TV with Roku installed on it.

Love the TV, but Hate the software. Roku locked me out of 2 of my Hisense tv's today, I WILL NOT buy another Hisense TV with Roku installed on it.

I called within Saturday hours and got dropped. Want a live person not just answer chat

A lot of colorful lines in the bottom and right side of tv

I buy hisense tv last month my Remote it's not working... When buy tv next day I have been allready complaint don't but my problem not been resolved at all...

Complaint number - 212839922

Internal motor issue. They took back the motor. It's been a month. No oodates from customer care and service centre sod. Chennai service center point of contact Sujatha is giving false hope.

I had sent multiple mails and calls. No response from them yet. Worst customer service ever.

Do not buy hisense products.

I am from middle class family by saving one one rupees we purchased Hisense tv by thinking that this tv all facility we have taken to see pendrive video but it doesn't work on all pendrive and many facilities are fake.please I am requesting you to please send me new all feature best tv please like Sony OnePlus tv send me my family will give you blessings

I've only had this t.v. for 6 months and I go to turn it on this morning and nothing. But it was messing up and flickering a few days and I thought nothing of it.

I purchased a 65 inch Roku Hisense in December of 2020. The tv is not working September 2022. I replaced the power board $77 and that didn’t fix it. I called customer service and the representative and a manager said after 1 year they can not do anything about it.

This company is the worst! They definitely don’t care about stealing your money! Please do not purchase a Hisense TV!!!!!!!!

Our tv is 10 months old and its dead . We contacted hisense they said a tech would call in 48 hrs. No call. We contacted them again, they said a tech would call in 48 hrs. No call .

We contacted them again this time it will 10 days on a sunday. Think they'll show up?

Nobody came for instalation since last 15 days. I buy tv on 15th aug 22.

Poor customer service.For two days cs kept saying service guy will attend at 7 pm today.Now they have deflected the complaint to outsourced service agency who says he has no complaint This is outright cheating

I have never worked with a worst company in my life they are very rude on the phone and I have been trying to get my tv fix. I was sold a rotten apple never buy from these people. After two months I finally got someone to come to my house and they sent the repair company and not working piece.

Both my tv in my house some apps don’t work and they don’t give a flying shit to fix it. This has caused so much heartache. My wife is having a baby and have nothing to watch. Pay the extra money for a real tv.

Re submit for Instalation

Rebooking for instalation

I bought a 55" Hisense smart tv 12 weeks ago. Tv went black 2 weeks ago so Im taking it to the dump soon. I picked this up at a local electronics store and in 10 weeks it is dead wont do anything.

The wife contacts Hisense who said they would send out a guy to either fix it or destroy it and voucher us another. My mistake was I misplaced the receipt and thats my fault and is rare. So we go to the store and they had our receipt in their system still and gladly gave us a copy and Hisense refused it because it wasnt original give me a break.

If one of my customers call me in 12 weeks saying their product is defective you can bet I would replace it and apologize to the customer for selling them a piece of junk then not standing behind that junk at all. Unacceptable.

Tv is having issues with WiFi connection, for 7 months I’ve dealt with it calling customer care. Doing resets and connecting to other devices or hotspots. Still won’t stay connected. I’m expected to go out and purchase more products to do a firmware update or “there isn’t anything else they can do” definitely would not recommend Hisense TV’s to anybody

I have a 55 inch Roku Tv that has stopped working June 23, 2022, 10 months after purchasing. Still under warranty. I have been on the phone back and forth with customer service for a month now. The hoops they make you go through to get either a new TV or a refund is beyond ridiculous.

Tech came and said the TV was unfixable, but Hisense wants the TV fedexed back to them so their techs can "fix" the tv. They said they can't replace it because they don't have my model in stock any longer.

So I told them to send a comparable TV. There must be one. They are so unwilling to do anything to help with the situation. I am so furious. I asked if there was a consumer complaint person, email, phone number and I was told no.

How can you not have a complaint department with a company as big as this.…

I got a call from Hisense tv company and was still upset at the fact that they call a storm accident as physical damage we all know we cannot control the weather so therefore it is not physical damage I was told that my tv wouldn't be replaced I am asking for full refund and I have told people to not by Hisense or any of it other TV's affiliated with Hisense and

I was also told that the one year warranty they claim that you get when you by the product is worthless according to what I have read it is supposed to be covered I think hisense should read a dictionary and find out meaning of physical damage a storm is not physical it is accidental thank you

I called customer support Bluetooth keeps shutting off my devices disappear out of the list the Wi-Fi switch keeps shutting off called four times first time I was on hold and was disconnected they're getting ready to get off work I believe that's why this went this way I called back the guy asked me my number I tell him he asked him on my number again I tell him he says he can't hear me and

have a good day hangs up the third time the guy tells me to how to reset it and I already told him I reset it three times now and it's still doing the same thing screen going black Wi-Fi shutting off Bluetooth devices are gone same thing all three times I reset it done the same thing I told him I already reset it with reset button on the side on the back and the side under the USB port he asked me what…

We bought a TV from walmart when we got home and turned it on it smelled very hot! We called the manufacturer number.. they were going to do an advance exchange.. then after a few days they decided that wasn't going to work and I needed to send the defective TV in first..

after going back and forth and sending pictures.. I had to wait for the packaging.. I sent the TV back and now after almost 2 months with no TV they tell me they are out of stock and sending me a refund..

I called talk to a manager on March 7th.. if I was going to just get my money back I would have taken it to the store 2 months ago! He said he was going to escalate my complaint to see how to move forward they would call me 24-48 hours it is now March 13th still no call and they processed the refund and sent the check…

I keep calling the company to get a remote control with numbers for my television and all I get is the runaround, call this number and that number with the answer to call another company. If I would have known that the remote control that came with the television had no numbers on it I would never bought it.

Hisense tv didn't last one year. Piece of junk!

Can’t watch movies with full screen

I purchased a Hisense tv 3 months ago when over a week ago the sound went out and then eventually no picture. I spent the past week talking to customer service who advised me to buy a new HDMI cable or hook it up to something else with a HDMI outlet.

None of this has worked. Today they were suppose to contact me about my "case" but I still not heard from them. I have a new tv that just sits here not working and I'm getting no help from customer service, One of the female representatives was rather snappy.

My TV just switched off while watching TV. Tried to put it back on but light just flickers. I called hisense and even provided them with all requested documents. I was promised to have a technician come and have a look at TV but nothing a yet.

It's been almost a week and no feedback whatsoever. I call everyday and being put on hold. Waste of my airtime.

I bought a TV this past summer of 2021 & today, September 7th, the picture is starting to fade from the top. Probably the top 25% is dark. I'd like to know how I can get a new TV. Thank you

I bought this for this TV on Black Friday and it hasn't worked in 2 months. That's 7 months. I have a couple of Roku' for going on 3 years and paid less for them. What can you do to keep me as customer?

I've just bought telly tried to get on to streaming but every TIME I GET THEY CAN'T SEND EMAIL TO MY EMAIL ADDRESS SPENT AGES ON PHONE AND ONLINE AND GETTING NOWHERE I THOUGHT THIS SUPPOSED CUSTOMER SERVICE IS THE WORST EVER

20th May I made a warranty claim on my 6 month old tv that had stopped working, tv repair man came and said I need a replacement and today the 13th of August I still haven't got my replacement, I can't get a refund all I'm offered is a store credit. I don't want a store credit I want either a new tv or my money back

trying to deal with Hisense ca. over am 8 month old television 1 yr warranty, what a pain . with no physical damage ,the picture just stopped, from a photo of a blank screen they determine it is my fault .

the retailer "Visions" has been great to deal with . got a call from hisense this morn (rohan),customer service manager,hisense canada very evasive , selective memory and out right lies when refering to visions, the saga continues!! got another call from (rohan) simply repeated same BS and lies about retailer, called support line ,spoke to (shanice) came to the conclusion no-one at hisense canada can even confirm Email pictures are of my television.

what a joke dealing with hisense canada. not hisense , Email pictures ,make call from there

purchased a Hisense American Fridge Freezer that broke just out of the 2 year warranty.

I have repeatedly tried to contact the support team however the call disconnects with a message stating the “call cannot be taken”. I managed to speak to the warranty team who advised me that I “should have purchased the additional warranty”! At the time they wanted £13 a month for the warranty!

My current options are to purchased a new fridge freezer - this one cost £800 so I am loathe to do that, pay a £199 one off fee for an engineer to come out or pay £18 a month for 12 months for unlimited repairs within that time. Overall £1000 for a fridge to last 3 years! I could have bought a Samsung for that price!

Please avoid this Company, the products are not made to last - the person I spoke to…

Cannot simply screen share from my phone to the TV Roku wants me to pay for a subscription so I could just simply send photos from my phone to the TV

USELESSSSS TV"S keeps on braking and when they come out to repair it they don't check it and tv still not working this is the 3rd time tv is just braking or not working and then thy call me i explain to them what is going on and then they will call me back waiting 8 WEEKS ALREADY!!!!!!!

And to my surprise their technician gave them the report that he has repaired my TV which he didn't,they booked it again on de 29nth of February and gave me the new reference,but still today i didn't receive any help,i called sends some emails,they keep on promising that they will send a Technician but still nothing

I bought a Hisense tv in June 2015, in 2017 I experienced problems with the tv. The sound was there but no picture, reported this to Hisense. They fixed the tv in 2018, I experienced the same problem (sound but no picture). Again they fixed it last year in June 2019 the same problem they fixed it, got my tv back from Hisense on 13 November 2019. Yesterday (29 January 2020) when I got home switched the tv on same problem occurred. I have had it with this tv, I've got other tv's never experienced this.

Could someone please assist.

Purchased sharp roku tv from Best Buy 1/17/2019. TV failed to turn on 1/2/2020. Hisense scheduled tv repairman, board gone destroyed panel. waited for replacement tv as under warranty, delivered Thursday 1/16/2020. Removed from box screen cracked. Started process allover again.

Still have no answer on sending replacement TV. Keep asking us for pictures we keep re-sending. Would like an answer on when we will receive replacement TV????? Just keep saying 24-48 hours...

I bought a tv before 11months it was fault.returned it to ok messina where l bought it for repair on October 2019 .job number 211172594 the technician picked it from the shop.they send us from pillar to post .making followup sales agent they say the technician is not taking their calls. No one is helping us when we go to the shop.today is January 2020.query is not resolved.

TV UNDER WARRANTY. BAD SERVICE IS BEING RECEIVED FROM HIRCSH UMHLANGA IN HAVING THIS UNIT REPAIRED AND RETURNED AS PROMISED.

STILL AWAITING THE TV TO BE RETURNED.

THEY ARE UTILIZING REPAIR COMPANIES THAT DO NOT HAVE THE RELEVANT INFRASTRUCTURE AND EXPERTISE TO REPAIR THE HI-SENSE TV IN THE DURBAN AREA.

THIS IS GIVING HISENSE A NEGATIVE OUTLOOK.

Purchased a Hisense TV from Walmart in Moreno Valley, tv does not work I've made several complaints with this company, I want a new TV

Hisense did an software update on my 60in TV today and now my TV won't come on. I called them and they say its nothing they can do about it, because my TV show its was purchased 1year n months ago.

I purchased their tv under 2yrs it went wrong with 2 yr warranty they said impact! they could not prove it but said it. Guess what I found out ..its cheaper to rent a better tv for 2yrs!

I have asked Hisense to send a fix to my tv. We haven’t been able to get Netflix or amazon Prime since last spring. They downloaded a software update that worked for 2 days then quit. I would like this problem fixed asap. Thank you.

Purchase Hisense TV from Walmart in Moreno valley,90 warranty up,they couldn't help TV stays on for awhile then just popped off won't come back On ! They wouldn't even exchange I wasn't trying to get any money back I just want to to Work!

Pissed off don't have Receipt paid cash at time ! Never buy any Hisense TV again!

My hisense "55 tv started to get a line on screen after having 6mos... Contacted them several times and gave me the run around to receive replacement. Contacted me to give me a downgrade tv after telling me that my tv is not in stock anymore....the worst ever...

Untimely Refund process I bought a Sharp TV in 12/2018. The product stopped working. I filed a claim with Hisense and the timeframe had been unacceptable. Per Hisense "If the Technician determines that your Television has a panel problem, the Technician is authorized to Field Destroy the television.

This includes damaging the screen of the television. The Technician will send us pictures of the damage and we will process your case for an exchange or refund based on our stock. " Per the Incident Status and the technician action notes "REPLACED MAIN AND POWER MODULE.

REPLACED MAIN AND POWER MODULE STILL HAS A BLACK SCREEN AND POWER LED FLASHES 1 TIME. REINSTALLED ORIGINAL PARTS TV NEEDS A PANEL REPLACEMENT". Called Hisense/ Sharp and was offered another smaller tv of a different brand. I…

Awful. Bought a new 55” TV 3 months ago and it developed a vertical line of dead pixels all the way up the screen.

Called hisense support to file a warrant claim.

They provide email box to send photos of for the claim that are full and don’t accept emails. I had to call 4 times to get different email addresses and make sure they have what they needed to process my claim.

Agents are unhelpful, unknowledgeable, and have a poor attitude.

There is no follow up from them, I have to call constantly. Would never buy Hisense again.

Tv quit working been without tv for 4 weeks so far came to my house 2 times still not working Now they want me to send it to them that wool probably be another 2weeks without tv I am really upset will not buy another Hisence James jacks case no H949758a

I bought tv in december it would never connect to internet. I started warranty process in January. We did every step they asked some twice, I had to send the tv back and they sent me a refurbished one, it still did not work.

I returned that tv and was to be provided a refund as of 5/26 they have the tv and I have yet to receive a refund. I call called today 7/18 only to be told it needs to researched again and that it they are not sure where it is in process.

Amazon Prime App disappeared from TV. When trying to reinstall it say already installed, but does not show under apps. Reported problem to Hikvision, who know about the problem. They promised to get back to me. 10 Days later, still no response.

Phoned again, was promised return call within the hour, never phoned back. VERY POOR AFTER SALES SERVICE.