FedEx Complaints Continued... (Page 10)506+ reviews added so far. Upset? Call FedEx corporate: 1-800-463-3339
Ordered an urn for funeral, paid 58.00 for 2 day delivery, they did not arrive called fed ex and they insisted they were delivered to my front door... see tracking number 514810466979. It says delivered 11/14 at front door. 11/15 we called the urn company and fed/ex. Fed ex said they talked to the driver who insisted he delivered to the side door, which does not exist. FedEx said they would call back with status. As of today, 11/17 we have not rec'd any feedback from fed ex. Because of the urgency in needing this Urn, we took matters into our own hands, and traced the package by foot. It was found at at 2021 Huntcliff and left at their front door. They have no side door either. My biggest concerns are: lack of honesty, no delivery ever made and they took an additional 58,00 and never delivered anything.
A package shipped on the 19th via 2-day delivery with amazon was erroneously shipped via smartpost from WA to UT. The distance between it origin and destination is approximately 800 miles. It has currently traveled over 1500 miles on a tour down the west coast (seattle to los angeles) then up to vegas. It spent a day or two layover skiing in SLC and is currently scheduled to arrive 9 business days after ordering. Smartposts c.s. reps have been extremely rude and unhelpful. They refuse to accept any negligence on their companies part and insist that it is Amazon who made the mistake by selecting their service. I have contacted amazon management and informed them that this type of shipping practice is in direct conflict with their stated environmental policy.
I paid for next day delivery for a letter to Florida from the Caribbean on Dec 10 2012. The letter was received on Dec 12 . Fedex advised it was delayed in Customs. It was just a letter and they blamed Customs. I requested a credit, I was told to call when the letter was received and a partial credit will be given. I letter messages and no one have contacted me since. I will continue until I get some satisfaction.Money and time is very expensive in these times.
I had 2 situations with the same fed ex delivery man. I had a large package of 180lbs that I paid to have delivered to my home. The first time the delivery man told me he could not bring the package to my front door because he did not have the trolly and could not carry the package. I told him that was ridiculous and that if the company couldn't properly deliver a package they should not be in the delivery business. I let him use my trolly to bring the package to the front door.
On the second occasion (the same delivery man) disregarded my request to have delivery placed by my front door rather than on my driveway, where there is no access for me to get the package into my home. For the second delivery, the delivery guy did not make any attempt to make me aware he was delivering the package because he did not want to be bothered to deliver the package to my front door. I saw him pull into my driveway, unload the package on my driveway with only a" door tag" on the package.
I think this delivery driver was very unprofessional and should be reprimanded for his poor customer service. I paid a lot of money for the product and the delivery of the product. I specifically purchased it on line because I was not able to pick it up in the store due to the weight of the package and wanted to have it delivered to my home (front door). I have never had this issue with any other delivery service and I am very disappointed that I had to endure this aggravation for both deliveries.
I bought a gift for my friend online and i paid the shipping fee and everything, apparently when the guy called Mr Jonathan Garcia from Fed Ex in Baguio City Philippines delivered the items he was asking money at the exact amount of 2,329.98 php for some tax and shipping fee. I couldn't understand why because i already paid for everything. I clarify this matter to the Online shop where i bought the item and they clearly stated that there shouldn't be any fee because it has been paid. Thank you
Visiting a retirement home in Reedley, Ca a FedEx driver bullied his way through a one way enterance that I had already enetred. The facility has a circular drive that clearly has a marked one way enterance and a one way exit. He proceeded into the enterance causing me to back out of the drive or be hit, he didn't stop, he didn't wait for me to fully get out of his way instead impatiently going over the curb then sped off on a residental street. What happened to common curtosy? That's what angers me the most, not even a thank you for going out of my way to get out of his way. Douchebag!
After receiving your massage on 09/10.2012
I called to your office and asked about my shipment NO 528167709841, Your office told me that,They cannot deliver it to mesaieed on 09/10/2012 but you will delivered it on 10/10/2012 today also I have not receive my shipment when I track my shipment it written their (Refused by recipient ) this is not correct why such a wrong statement, I never thought such reputed service will give such a wrong information. Please look it to the matter
I'm here 24/7 and FedEx DID NOT knock on my door nor did they or have they ever left a notice! Someone is lying! It's the "same old song and dance!" The thing that really upsets me is, your site states after I track the package 382222000009871, "customer not available or business closed." Obviously a lie!
I have lived and worked here in the same place for 13 years and FedEx is NORTORIOUSLY BAD about delivering goods to us in Downtown Fort Worth. Why? I don't know.
UPS and the US Post Office have no problem delivering to us. FedEx is "running joke" here.
On 11/27/2012 til 7pm I was scheduled to receive a sim card from my phone provider to replace a bad one. I took off of work to wait on this package because I need my phone. However your driver never came to my place of residence nor was there a slip on the door.
I am very upset and I will never use your service again, I rather wait for the regular mail at least I know the mail carriers are not lazy but make sure to deliver the way they are suppose to.
I tried to call in at 5pm today so that the driver can bring it to me that I had til 7pm but to no avail. I expect for something to be done because your driver is inconveincing me more because I have to stay home again tomorrow from work. I will let my service provider know how FedEx treat their customers.
Called 800 number to see if I could pick up a package at local branch. They stated that the package was at branch and I could pick it up from there. Drive 30 minutes to branch and Steven the guy at the front desk said no. Called back to 800 number and the rep called the branch. She stated that Steven was so rude to her that she finally hung up on him. Also told me there is nothing else I can do. I have to wait for my package to come to my house. No way to make a formal complaint. This is ridiculous.
I ordered a package on December 29th that was shipped via FEDEX. On January 7th, FEDEX delivered someone else's package to my home. I called them and informed them that I was expecting a package and I had received someone else's package with the wrong address and name. FEDEX said that would track down my package and get back to me within 48 hours. I called them after two days. No one even knew what I was talking about. I had to refile the claim and was told that I would hear back within 48 hours. After a week I called them and asked the status of my package. They said the driver had picked up the package that was left at my door by accident and that they were still trying to find my package. I told them that the driver lied.
I had called the lady whose package I received by accident and she came and picked it up. I waited another week and called back. This time they had my claim on file but could report no status. I told them that I was going to order another package from the shipper and that I wanted my money back for the package that wasn't delivered. They said that I just needed to file a claim and that I would be reimbursed within 5 to 7 days. After 8 days I sent an email requesting the status of my claim. They sent me a response that my claim was denied. The reason was that the package was delivered to my house. I have never dealt with such an incompetent group of people. I will never use FEDEX again. I suggest that you require a signature for every package you receive from them.
I waited for days for an acknowledgement from a very dear friend that she had received the birthday gift I sent. Finally, I called and asked her. She had not. The company had sent the gift to the correct address. Finally, I received this email:
Godiva did everything right on their end! My name and address were correct on the label. It was Fed Ex who delivered the package to the wrong address. They took it to 3423 Maxim Drive which is the street behind us. Thank goodness my neighbor walked out his front door and noticed the package. He thought his wife and ordered something new until he read the name & address and realized that Suzy Weathers was NOT his wife! It really has made for an interesting topic of discussion around our neighborhood. I think that you can continue to use Godiva for your gift purchases but I would let FedX know about this.
FedEx confirmed that this package was supposed to be delivered today, 04/11/13, between 11 AM and 3 PM. We never left the house, waiting for the delivery, as instructed We kept calling every hour from 4:00 thru 7:00, and we were told it would be arriving shortly. The online tracking said it was out for delivery at 11:38 AM. When I called at 6:00 PM, I was told that it was at the center, and I could pick it up. Since when does a customer have to pick up a package at the center when there was never any attempt to deliver it to my home, but I was told to stay home for delivery?
I insisted that it should be delivered to my home, after I waited all day and was given the run around. It was imperative that I had the package no later than 8:00 PM. I paid $25.00 to have it delivered as agreed between 11 AM and 3 PM. I was given empty promises that it would be delivered "within the hour." The excuses and lies were rampant and inexcusable all day!
When I called at 7:40 PM, I was frantic because I needed it by 8:00, and kept stressing this with everyone to whom I spoke. I was connected to our local center and luckily spoke to a driver by the name of Kevin. He said he just got back to the center and was never given my package earlier for delivery. The package, in fact, never left the center since noon. He drove it to us, and it arrived at 8:10, too late for me to deposit it. What a sad commentary about FedEx and its competence and integrity. I expect at least a refund. I am disgusted and disappointed in FedEx and cannot trust your agreements.
[ I wrote ] As expected you missed the point - look at the history of the shipment - the shipment is shuttling from post to post and not being delivered to the destination.
I don't think Fedex is interested in getting feed back and ways to improve. Fedex is not interested in fixing the issue and making sure that the delivery is reached the destination ASAP. Stating the rule doesn't hide the fact that I am dealing with unprofessionals in the business of delivering packages.
Please reread my complaint and your response - a sensible person should feel being stupid at their own reply. Responses like this - I see very bleak future of this country. A pioneer company in delivering goods is expecting a package to be delivered in 10-15 days within the country - from one destination to other. My friend you don't have future in this competitive world - no wonder this country of smart people losing business to others - needs rethinking and retraining.
[Original complaint] Please refer to Tracking number 9xxxx500113xxx. If you look at the history of this shipment, you will see it has been going around in circle and it has gone all over the city, but not delivered to the destination. No one from Fedex try to fix the issue. It shows how inefficient you system is - not only you are wasting your resources - my car - for which I order this part is sitting in the garage for more than 2 weeks and I am paying rent on a rental car. I am going to publish these details on the Facebook/Twitter to let other see Real Face of Fedex.
Please refer to the history of this case - I did make numerous calls and even spoke to one of your senior manager - but she failed to show any professional attitude to fix the issue - she showed help-less-ness to fix the issue - in fact she didn't do at all. You deliver same day and the package has been in your control - your manager should have done something to fix the issue and get it delivered the same day. Let me! not waste any more words as I have spent so much of my valuable time/money to rent car for extra 2 weeks.
The tracking history and my call history to Fedex, will explain who un-professonal Fedex operates and how un-cooperative your managers. It sad that its hurting more to Fedex in its resources and your managers and your procedures are outdated. I am sure this email/complaint won't have any impact, as Fedex doesn't want to change to improve better. I am sure to find an alternate options for my next shipment.
Ordered a kidney supplement for my dog from Atlanta Ga. with shipping to be up to 8 days to Michigan, order was sent out Oct-8-2012, 5 days later it was in California, spent 3 days in California, now on Oct-16-2012 it was finally shipped out from Las Angeles but i have no idea where it will end up next untill tracking is updated again. Correct me if im wrong but isnt Goergia to Michigan north? I guess i should be thankful FedEx smart post doesnt charge by the mile. FedEx will be the next company looking for a bail out due to losses, wonder why? But in all seriousness my dog has since passed away and i still do not have her supplement. Next time use USPS it only takes a few days and is 1/3 the cost.
Its 6:17pm and a Fedex truck heading South on I75 frwy towards atlanta is speeding at over 80mph! The driver is swirving in and out of traffic. He cut our vehicle off, there was about 5' from the trailer hitting our vehicle! We notified the police as this is one dangerous driver!!
Partial trailer #: 813?003
Also, when it says, "All trucks must stop at scales" why didnt this driver? Other fedex trucks stopped.
I ordered a gun part and Fedex was to deliver it. Never got it and called gun company, they said it was delivered to my door Aug 29. So they send another one out and tell me to call back and get tracking number. This I did and knew the day it was to be delivered, Sept. 21. Stayed outside so as not to miss delivery. Came back in house and looked the tracking number up at 4:00. Was told that it had been delivered at 3:00. I called numerous times and talked to different people.
This did absoultly no good at all. Was told that driver left it on front poarch. I don't even have a front poarch. Driver was suppose to call and talk with me but never did. I called gun company and told them. They said they would overnight another one and it would require a signature. Had to leave for a short time next day and when I returned package was at front door. So much for needing a signature. I can't belive a company could run with a bunch of morons like this. I will never use fedex again.
A FedEx Ground truck drive down my street today (Feb 19, 2013) at approximately 12:30 PM at a high rate of speed. There are a couple of small depressions in the pavement, and when hit at high speeds the reverberations shake my house.
It is not unusual to see a FedEx Ground truck driving excessively fast on my street - it seems routine these days. I guess the drivers are more concerned with making or beating their schedule than with obeying the traffic laws, or presenting a positive image of their employer.
My street is an old, narrow residential street with 25 mph speed limit. Its name is Hatton Drive and is Severna Park, MD. Zip code is 21146.
Please look up your delivery records for this date/time/location. You should then be able to identify the offending driver.
I and my neighbors will appreciate more restraint practiced by your drivers when in this community.
Ordered item from company in PA. Shipped out 3/11/13 from Hunker PA. Arrived Denver CO 3/14/13. Tracking indicates left Denver CO FedEx 3/16/13. Today is 3/19/13...no package yet and no other tracking info available since 3/16/13. Expected delivery was to be 3/14/13. tracking number is 02927000778305454605. Where is my package?
I went into the local FedEx store near my house to return some pens I purchased (value $9) and I had a valid receipt. I was told that they could not refund my money and that I had to go back to the original store where I made my purchase. I explained the store was 45 minutes away and I had no intention of wasting 45 minutes to get there and 45 minutes to get back to return $9 worth of pens. The store worker said it was a company policy that any items purchased could only be returned where they were bought and this was how they tracked their inventory.
He refused to issue me a credit to my credit card and said the manager would be in on Monday to tell me the same thing. He then walked away. Given the fact I've spent thousands at FedEx on copying, faxes, purchases, etc. I can't believe they have such a idiotic, ludicrous policy. I further asked the store worker what would happen if I lived out of state, would I have to go back to that store to get a refund instead of just going to a local store. Henry said it was company policy that all returns had to be made at the original store where they were purchased! Looks like Staples just won my future business and respect !!
Given I stood waiting for several minutes while staff were fixing copy machines and just out of sight, I see no reason to visit FedEx again.
My wife paid $37 to have a letter overnighted to me and guaranteed to arrive by 10:30am. It is now 3:30pm and letter still has not arrived. I called FedEx customer service and all they can do is say sorry. It will be here tomorrow sometime. I will use USPS next time. On the FedEx website, there is no "contact us" link, so they make it impossible for customers to contact them. That shows how much they value my business.
Christmas 2011 I order ALL my childs Gifts online.. Fedex was the delivery source.. NOT only did my package get deliver to another person, NOT EVEN on the same street, but when Fedex called me to tell me they were delivered down the road, Fedex shipped all the package BACK to the company!!!!! After they told they would fix their mistake and deliver the package to me.. SO needless to say MY child did NOT get what she wanted for Christmas... So this time I ordered Photo through online photo company, and ONCE again they were delivered to the WRONG address!!!! Okay these are photos of my child!!! which I dont think anyone else needs!!!! Why can Fedex EVER get it RIGHT... One other time they threw my package OVER my fence,, MY dogs got it!!!!! There have been several times I refused to order from a company simply because they used Fedex... and if I can find be product I want from a company that does NOT us Fedex, I will choose them over the other.. NOT using Fedex is a deciding factor to me weather I us a company or not...
I filed a complaint with Federal Express over a2 months ago when my account was stolen but no action was taken. My account was high jacked and contiues to be used because you had sent my information specifically my welcome package to the wrong address. I have had dozens of calls from people receiving package's from my billing address, I continue to get billed thousands of dollars with no respect to a resolution.
I have spoken with Angela (supposed) head of security in memphis with no results but empty promises. I can not believe that company with such great technology available that fedex can be so detached from the actions going on against my name and my company. The head of security acknowledged that its criminal activity. I have no choice left but contacting my attorney.
Upset about Drivers leaving packages on drive way or behind the garage door. Repeatedly Fedex drivers leave the package in front of the garage door despite several reminders. They do not call or ring the bell leave the package in front of door. Recent experience is they left a valentine gift to my wife in front of my garage door. It is a small package and my wife drove on it. The package had perishables/chocolate coated strawberries. I do not understand why they do not have common sense of not leaving packages in front garage door even though my wife is at home and they better be aware a driver can not see when pulling out if the package is less than 3 feet.
First i have a complaint about this website as I rated Fedex as one star earlier today and they have my rating as 3 stars! NO WAY! I don't see anyway to change it. Secondly- all you complainers need to file with the Attorney General's office in your respective states.. The mis-delivery of packages appears to be rampart with Fedex. UPS and USPS seem to be better. Essentially Fedex is claiming if you don't pay extra for signature delivery, they can deliver to any address without any responsibility since they have scanned the package as delivered. I've had a Fedex accounts since the early 1980s and I've never seen them so unresponsive to customer claims. My brother is willing to submit a notarized document to the fact that he was at home at the time the delivery was supposed to have been made. Normally they have no problem with receiving their packages.
Fedex treats these claims like all their customers are attempting to defraud them, but I'm sure if the various state attorney general offices get enough complaints about this procedure Fedex is following, they will look into it. I'm also calling Fedex and letting their customer service department know that I am filing a complaint against them with the sate office. Customers have an entire year to file a claim with Fedex for misdelivery. When their claims department denies your claim (which they seem to routinely do) then you want to let Fedex know by certified letter, that you are filing a claim with the attorney general's office. I have filed claims in Colorado with the attorney's general office and these offices are effective in investigating these claims and taking these companies to court if they find them in violation of the terms of their contracts. Fedex feels like they are a giant corporation and they don't care if a few residential customers are unhappy. But no one should have to pay for a delivery for a package that was not properly delivered to the address given on the ground bill or suffer a loss for the contents that Fedex insures.
I would get a notarized statement from the recipient of mis-delivered package, that the package was never received & no notice left. Fedex can pretend like all these packages been stolen by a by-passer thieves, but in my experience of 30-some years in business, I've never had any kind of package stolen off my front porch. But the AG offices will probably be able to get information that consumers can not, such as how many of these claims for misdelivery are being denied based on the delivery "contract workers'" claims that they delivered them. If an AG's office investigates your claims and they have to take a corporation to court, you will have to testify under oath that the package was never received, so i think it's wise to get some of your ducks in a row at the time you file the claim.
Secondly, if you get no action from your AG office, you can file a small claim in the Shelby County, Tennessee (Memphis) "General Sessions Court." It's a pain over the $100 claim but if you are anyplace close to Tennessee I would do it. www.tennessee.gov. And thirdly, if you get no results, disgruntled customers can form Twitter, Yahoo, or Facebook groups to keep in touch and to see if you file a class action lawsuit against Fedex over this kind of fraud. I suspect this is a really common problem with all this so called "computer documentation" that companies try to use as legal proof to evade insurance responsibility and which is often totally inaccurate. I do know of a very small group of electric car owners (700) who were having trouble getting paid over a recall by the NHTSA. They initially had a group on Yahoo and then moved to private group on Facebook.
If you want to stay in touch, you can find me thru my website.
Waited for weeks for my ink jet cartridges for my fax/copier machine, tracking said YES they were delivered to my front door, that didn't sound right at all. they never leave it there on account of my fenced in yard with a pit- bull in it. so they said the driver would call me in a few days, that never happened. so I filed a claim, 20 days later they said " Unfortunately , upon completing our investigation , we must respectfully decline your claim." what good was that? in other words, sorry your fucked, goodbye have a nice day.........it reminded me of the movie cast away with Tom Hanks on a secluded beach with all those packages scattered around him. or maybe like in the movie I'll get my package in 4 or 5 years, anyway it turned out that it was delivered to my neighbor who came by saying , Oh we forgot to tell you about your package that we got from Fedex, sorry about that. Ridiculous foolishness lives...
Tracking # 993022472703457 (4 items) Package picked up 1.31.15 - Package on truck for delivery in Henderson , NV on 2.7.15 _ Driver could not find my address; needed more information. I called FedEx Tues. 10th talked to Cindy I believe. She told me needed more information Apt did not have enough #s. I ask her to read delivery address they had . She read my address correctly 8122 W Flamingo Rd Space 56 Las Vegas ,NV 89147. I ask her what more did she need . I said space 56 is a Manufactured Park and the driver would know that if he went near the address. we have Fed ex in here all the time. She said she would put on truck for delivery Wed . Today is Thurs. I could have walked from your office to my address in a day. FedEx has had my package for six. Do you see a problem here? Pony Express in 1800 would have been here quicker. Twelve Days and Counting.
Sent large Christmas pkg from Brantford Ont Dec10/14-still no results finding same..pkg was passed off to Canada post in Dartmouth NS (1hr from destination-Canning NS) and missing since..I was not given this info regarding Canada post taking over and this did not happen last year. very dissappointing that grandson did not receive his gifts!!! and still has not.. Labeling of this pkg was small and because was packaged at depot I asked if I should write directly on box as well and was told would be sufficient with your printed label.. I will not send fed-ex again as delivery now is in two systems making much much more difficult to track!!!! Still hoping this pkg will be found(as sentimental gift also enclosed from deceased grandpa) Value I placed was $200.00 but also want my postage returned as well.
Today is the third time I went to mail a package from this fedex location. The customer service is horrible, there is one particular lady there that is rude and not helpful. Very low on staff and can’t be any slower not to mention some of the employees aren’t sure what their doing. I thought fedex would be more efficient, friendly than the U.S. Postal Service but this location is the worst I’ve ever seen. The address is; 3815 Veterans Blvd, Metairie, La. 70002
I have so far received no reply to my complaint of 10.04.2013. As the contents of that package were of considerable value I think the way the delivery was carried out by your courier should be given some attention. No instructions that the package should be left with a neighbour had been issued by me. Whenever I am away from home and expecting a parcel I leave a notice in the porch “Please leave parcel in porch”.
This request was not necessary on the 10th April as I was at home. No attempt was made to deliver the package, the ‘Sorry we missed you’ notice was left as a result of your courier’s reliance on the statement of a neighbour from whom he had obtained directions to my house. The neighbour’s suggestion that the package should be left with her was followed without attempting to verify the claim that I was not at home. It is disturbing to conclude from this incident that FedEx couriers will hand over a package to anyone who happened to ask for it.
Today 4-11-13 the driver delivered a package with a tracking #912952760817380. Their normal drop of is on my front porch that has a roof over it. It is raining and they probably didn’t want to get rained on so they backed up to my basement door and basically pitched it out in the rain. The contents are a wood veneer and it is clearly marked on the outside of the box and is unuseable if wet. This sheet of veneer costs over $150.00, fortunately I arrived home before the water soaked into the contents. The next package that is left out in the rain I will tell the shipper to use UPS.
Your Driver delivered our package to wrong address! It was a prom dress we’ve been waiting for since las month! The next day no one can figure out where it was dropped off and driver can’t remember!! Employee at 72nd and Q street in Omaha, Nebraska suggested I go out and buy a new dress. She didn’t seem too concerned that you lost our package!
I ordered a new phone on 4/3/13 order number 90410555480164. It was delivered to a non existent address. It was sent to 2 Cottage Place Gardens, Apte 2E. The Correct address is 2 North Cottage Gardens, Apt 2E, Yonkers, NY 10701. It was returned back to you. Fedex confirmed with me that it was delivered back to you 12:00 noon yesterday, and signed for by C. Ruben. Twenty-Four hours later I have called you and there is no sign of the package although the tracking number confirms the return.
I have been waiting seven days for a Fedex phone that was delivered incorrectly by the mistake of you worker and I am paying for the mistake. I was just told that nothing can be done until after Friday. This is not acceptable and blatantly unfair. You took my money, but you are running into problems with your employees, your systems, and your records and I am paying for it.
This should be fixed immediately. I was also told that if the Fedex order was cancelled, it would take a week to get my money back. I want the phone. What is the advantage of cancelling the delivery to redo this all over again? What do i have to do to be treated fairly? I have talked to eight different people and am no closer to getting my phone.
Dear Sirs, I am so frustrated and fed up with FEDEX that I cannot even express it. And, I do understand that everyone makes mistakes in life and in business but when I do make a mistake I learn out of it and I also do everything in my power to correct it!
Yesterday, I was supposed to receive a package with important papers to take on a trip Thursday (tomorrow – March 4) morning.
The delivery address was:
The sender had given me the tracking number and surprisingly, according the tracking information on your system, the package was already delivered. Where ever to, it was not delivered to me even though I was home all day long.
Here is the tracking information:
After I had called this morning (March 3) about 9 a.m., I received a call back from the North Miami Beach office and was informed that the driver misread the address.
And, for sure, there is no Apt. 43 A in this building since IT IS A SINGLE FAMILY HOME!!!!! The driver obviously even received the authorization from his supervisor to leave the package at the totally wrong address with NO APT. NUMBER, the WRONG ZIP CODE, and the TOTALLY WRONG PART OF THE CITY!
Can we ask for more educated decisions combined by driver and supervisor?
Watching and hearing all this, wouldn’t you also react the way I do? Is FEDEX paying such low wages that it is forced to employ the dumbest people in this country – illiterate and brainless???
To continue the story, I received one more phone call from the North Miami Beach station in the early afternoon that they have made another unsuccessful retrieval attempt for my package and that they will do one more in the evening. Nothing else I would have heard if I would not have been proactive and kept calling.
Ladies and Gentlemen, I wasted my entire day today in order to get this package delivered to the right address. And, this was not the first time that I had problems with the delivery of FEDEX packages. My neighbors and associates just tell me the very same frustration.
Most of them went to UPS but I cannot tell the sender which company to use. But, in the future, I will ask beforehand and simply not order anything from companies anymore using FEDEX! I can do without this frustration and wasting my time! The Internet will get this story as well – a great add-on to the already plenty of horror stories about FEDEX allover the world!
I hope you at least have the decency to reply to this complaint and offer a little something as a customer satisfaction after this nightmare!
I finally received my package on march 3 at 8:40 p.m. after I was talking to FEDEX all day long, otherwise nothing would have happened!!!
I have ordered items from a company I have used many times. I recieved a Fed Ex tracking number which is invalid. The message indicated that the parcel was attempted to be delivered on Jan.6th. Since we weren’t home, the driver delivered the parcel to the local post office.
Took the message to the local post office and they knew nothing about this. Seems that they see this action frequently and it is fraudulant. Is there any way that your company can research this and correct it? This message came up on my spam!!!!!
My tracking number is 526984604345, the tracking information of the package says it was delivered January 11,2013, 9:08 a.m. and signed by initials of FP my name is Michelle Williams, and I have no neighbors on either side of me home at this time of the morning. I have cameras on my house and no one came on my porch. I called the same day at 3:00 p.m. because the tracking information on the internet showed it was delivered in the morning, they said they would call the driver and have the driver locate the package. I received a call at 5:21 p.m. and the representative informed me that I would have to wait until Monday for the package to be located she also informed me that it could have been delivered to the wrong address.
A Fedex driver just left my place a while ago. On his way out, it appears he closed my gate. The gate is attached to a bent pole I haven’t been able to fix yet because of the weather. It’s sufficiently skewed that the driver had to put great effort into closing it, I was unable to put it back where I had it.
It appears he felt such a misguided sense of propriety as to hang a sign on the gate, on his way out, reading “Keep gate closed.”
This gate, even when in a condition that it can easily be opened and closed, is usually left open to aid the the delivery people in their haste to drop off packages. The house is 1/10 of a mile off the road and no one comes in here but delivery drivers, a few of my neighbors, my wife and myself.
Why did your driver treat my property as if it belonged to him? Are all Fedex employees Democrats? Is that the sourcce of disrespect for private property? This can’t end well. It was never a problem in the past, why now?
On Saturday (1-5-2013) the driver left 2 packages at the end of my driveway at the street. On one of the packages the driver wrote the address of where the packages were to be delievered, also wrote that the driveway was too long. He also left at note in the mail box saying that the packages were left by the sign post at the end of the driveway. We have had many other Fedex delieveries and they have been placed on the front porch. This is unacceptable of the delievery driver, there are too many people looking to steel packages that have beed delievered and left on porchs, not to mention when they are left at the street. The address is 3877 Burnt Pond Rd Ostrander Ohio 43061.
The past 3 deliveries from FedEx that we have had have all been female drivers. The 1st driver dropped the box in front of me and themn walked away. Then the 2nd driver was walking up to our front door so I went out there and went to get the box from her. I asked her if the box was heavy and she said no then she handed me the box which was very heavy and she said “not for me it isn’t” and she walked off to her truck. Today the driver came to our door and slammed the box on our front doorstep. We have a Licensed Daycare and she woke some of the kids up. Where did our male driver go? He never dropped our boxes and he was always very nice.
I live and study in India, study program is tight such that i can’t have time to visit my family back home. Such was the case at the end of 2012 when i decided to send a package to my family to assist them at Christmas. FedEx took my parcel and promised me three days. The website tracking page showed me DELIVERY EXCEPTION after more than three days, and it’s the same at this moment after almost three weeks. The normal post office will cost me less and deliver at about this time. Yet they more money from me, betrayed me before my family, and their local offices in Cameroon are having out of service contact numbers online. Whether they deliver my package now or not, it is useless to my family now, and before i ever die in this world, THEY WILL PAY FOR MY DAMAGES.
I was supposed to receive the shipment against the POD(800994290758) on 24 Dec 2012.I have not received this shipment yet.3 times i have raised the complaint in the fed ex customer care services also but every time they assured the delivery in 24 Hours
I am genuinely frustrated with this service.I am not going out of my flat as i am waiting for the courier but they are just giving false commitments
Please help to get my shipment delievered
I was to receive a package fron eddie bauer for 4 days it was at a fedex location ,they webset site would say it was out for deliver, but was never but on the trucks . Did not know till Christmas Eve when I call there 800#. Went down to there center 40 minutes away.There was 2 hour wait and overwhelmed customer service. I never received the package.They will not send to the person who the gift was for, I will not see this person for months. Fedex wouldn’t even send me a voucher or discount to ship the package out. Please let me know if there is a goverment agency to complain about big companys.
I guess that fedex off loaded my package 9102901001300283010970 to the local USPS which they say they put it into my box at 10:35am. I went to mail box at 12:00 everydsay at this time duriong lunch and got the mail and this box was not there. Did she put it in the right box? I thought when thanks were shipped by fedex that they had carriered it to the door. I am holding Fedex smartpost responsiblee for the loss of this item. Giving it off to another service does not let fedex off the hook for this loss.
Track # 612161716783324
12/11/12 Tracking system says delivered to front door @ 1:20 pm. We were home and nobody delivered anything. I called FedEx customer service. They told me it shows it was delivered. IT WAS NOT.
They said it would be investigated and they would call me back. They never did, I had to make every call. On 12/13/12 this was really bothing me how someone you pay and trust with your package would not really give a damn. I drove around the block and found a house with the same house number but different street name. Found nobody home, so I left a note for them to please call me.
The next morning the resident did call me and said he did receive the package and called Fedex, and a white van had picked it back up.
I called FedEx again to tell them what I had found out. They said the driver brought it to my house and no one was home so they left it on my porch a second time. Which they did not. We were home and if someone comes to the porch our dogs will go nuts, barking.
Wouldn’t you think if you lost someones package you would want to deliver it in person to make sure you could verify it was received and case closed.
Anyway they told me to contact the shipper and report it to them and they will send out another one. I called the shipper, they did not have anymore, but I could order something else. I did not want something else but ended up picking out another item which I didn’t really care for. Someone in this transaction (Fed Ex) is lying but that’s what I get for not using UPS.
ONE VERY UNHAPPY CUSTOMER!
Shipper: Leather up . com
Customer no service: Fed Ex
It is Fri, 12/7/2012. It was about 2:40 pm, I was driving down Sunnyside Rd, going about 45-46 mph (in a 45 mph zone), when Fed-ex van #112096 came speeding up behind me like a bat of a hell, you could tell he was going more than 45 mph… Then at the light I turned onto 64 hwy, going to Alma, I was going about 50 mph (in a 55 mph zone), when he came passing probably going about 65 mph. What the heck, I know you guys are in a hurry, probably wanting to get home or late, but do you have to kill someone in the process??? Slow down
Stayed home expecting an urgent package from FEDEX. Monitoring online status. Suddenly saw “Delivery exception. Customer unavailable or business closed” we looked outside and there on the door was the non- delivery sticker stuck to the door. The door bell never rang nor was there a knock on the door. Since both myself and my husband were home and sitting mere feet from the front door, I called FEDEX and complained. They said the driver would return with the package before 7PM. At 6:10PM I looked at the online status and once again , the dreaded “delivery exception, customer unavailable…”
I looked outside and again there it was, another non delivery sticker!!! At this point I was livid, no door bell no knock on the door. I called FEDEX again and they once again said the driver would return tonight with the package. At 8PM no package, no updated online status. I called again and was told there were no drivers available to bring the package. This is totally ridiculous. Why would a driver come to the door and not knock or ring the door bell? Why would FEDEX give such mixed and faulty messages? Very poor customer service, but an apology.
Legal documents were sent to us from Florida to Freeport, Grand Bahama, on 16th Sept, with our name, street name & number P.O.box number & house telephone number on the FedEx label. After 3 telephone calls from sender asking why we did not return the signed legal documents, we told them they had not yet been delivered. The sender said they had been tracked, delivered and signed for by a person named T. Williams, on the 19 September, in Freeport. This individual turned out to be one of the staff at the Freeport office. We only found this out when my wife went to the office on the 4 October, that is 15 days LATER.
No explanation was given, for the documents not being delivered to us, and I feel this is not a very professional or acceptable way to run a Courier service. People paying for a premier service expect a premier service. We could have received these documents through the postal service, in the same time frame, at a much lower cost to the sender. The sender, who also sent a return FedEx envelope which was a Intl. Priority, should, in my opinion, be afforded some form of compensation.
The FedEx shipment is not delivered yet to the receiver because of custom payment is required for the shipment. Therefore, the status must reflect the actual. I called today the customer service on 920009999 & I had to call 3 consecutive times because everyone replies said to me it is received by the receiver while it was not because I was in contact with the receiver in MOROCCO. They keep me on the line until it is cut off. During the last call, they told me to call MOROCCO customer service which I did & they told me to real thing. Now the status must corrected so that I can track it because the shipment is still with the customer service in MOROCCO & not submitted yet.
This is the last time I deal with FedEx because I am not getting the help yet no body is replying to my e-mails & even calling me for clearing the issue. I will raise this concern to the higher management of the company out of kingdom.
I was driving thru the parking lot at the Gene Autry Center in Palm Springs on May 25, 2011 at approx. 4:35. A Fed-Ex truck was sitting, idling towards my left, the driver apparently reading something on a clipboard or some type of manifest, map, whatever. She wasn’t driving, just sitting there. I had NO stop sign, and was on the main lane to leave the parking lot, while she was in a side lane…like in a parking place. As I proceeded to drive past her, she SHOT out of the space and out in front of me causing me to slam on my brakes to avoid hitting her…then she threw her arms up in the air like it was MY fault!!!
She then drove like a bat outta hell…breaking the speed limit…I know this because I was trying to catch up with her to get her license plate number and truck number and I had to speed to do it! I followed her, getting the info, and she turned off, I presume to a Fed-Ex yard because there were 3 other trucks all heading the same way…this driver nearly caused an accident and then was RUDE…I am keeping a clear distance from this area from now on. Her license plate is 6B80046 and the truck number is 229354 PSP.
I hope she has diarrhea over this because I nearly did when she bolted out at me!!!
Yesterday, 3-23-2011 I sent e-mail to email@example.com AGAIN explaining in more detail how a money order sent by my customer in Denver,was never sent to me,… & somehow ended up in a FEDEX bank acct. in Penn, #180452250, almost 24 hrs & no acknowledgment or answer…. Mr.Mari had answered my lst inquiry saying something to contact your claims dept. on “this shipment”, …shipment was picked up & delivered OK, what happened is that money order given to FEDEX was never sent to me,… & was deposited in FEDEX’s acct.on 2-3-2011,… please acknowledge ASAP. THANK YOU, ReHo LLC, El Paso, Tx
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