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Write for Us Family Dollar Complaints Continued... (Page 7)
619+ reviews added so far. Upset? Call Family Dollar corporate: 704-847-6961
This is my second time writing to you all. On 4-4-15 I went shopping there that day I had the family dollar coupons 5/25 and $3 off plus other coupons that expired that day the girl was new that ring me up and the coupons was not coming off like they should so I did not say anything to her I just said that I would take it back the next day when the manager was in so the next ay I took everything back the manager was the only one working when I went in I was the only customer everything started out good she was going over my receipt she went through the coupons in which I use so the store good full and we stop until she waited on the other customers so she gave me a refund by the time she gave me the refund the store was full again remind you she was the only one working store is clear now she re rings my stuff back up for some reason the cash register froze or something and then she just started going off she went from being great to an evil BITCH saying the coupons would not take and I could not use a 2.00 one cause the Tresemme was on sale for 1.75 and she would let me have it for .25 I could not make her realize that it was not .25 it was 1.75 and .25 was overage she was so rude and I was offended because I have been shopping in FD just as long as it has been here and never no problem with no one but her she gave me back my coupons all but my 5/2 coupon on nivera.
This is my break down (2) Head &Shoulder $2.00 each coupon 3/2 (1) Tresemme 1.75 $2.00 coupon (2) Nivea $4.00 each $8.00 $5.00/2 (4) Suavitels $3.00 each $12.00 2-$2.50 on 2 which was $5.00 on 4 (1) Mitchum $3.00 and a $3.00 coupon. my total before taxes was $28.75 had the FD coupons 5/25 and the $3.00 so that was $8.00 leaving total 20.75 my coupons $18.00 my total should have been $2.75 taxes added $1.92 total should have been $4.67 and I tried my best to explain that to the manager she could not see I know my total was not $15.41. if you coupon you gonna have your total figured out when you go shopping and my Suavitels pearls had a high $2.50 value and they expired that day so mad.Your Camilla Ga Manager needs to learn some manners and stop being a hot head because I even told her to figure it up on her calculator and subtract but she would not just so disrespectful and she need couponing lessons because the next time it might not be me all nice and just walk away.
Told manager at my local Family Dollar that the milk in the fridge was expired and her response was that milk is good two weeks after expiration date. What? Seriously!
Your store located at 1801 Central Pky, Cincinnati, is perhaps the worst display of " customer service " I have ever witnessed. The cashiers are often rude, talking, texting and even yelling back and forth at other employees. They seldom if ever greet or say, "Thanks".
My family and friends have experienced the same rude treatment at the same location for better than 2 / 3 years. Stay clear if possible.
I often go to the Family Dollar located in Franklinton, Louisiana. The conditions of the store continues to deteriorate. It is so messy and cluttered you cannot shop. The last 5 times I have gone in there ( some of the times in the morning and some past noon) shipment boxes have been placed in the isles blocking anyone from retrieving items to purchase. Clothes from the racks are scattered on the floor which is a hazard as one elderly lady almost fell today . As a matter of fact one lady shopping was so aggravated as to the disarray of the store she left her buggy which contained a few items and stated" since I can hardly walk in this blank blank store, I will take my business elsewhere. There was a line of people waiting at the register (1 register was open) while the manager was sitting at the computer rather than helping at the register or cleaning the store. Apparently customer service and cleanliness is something lacking at this location. I hope more people will state facts of this such to the corporate offices otherwise it could go unknown. Please address this problem as you can see it is costing the business customers and revenue. Thanks and please feel free to email if you wish.
This store is located in Sayreville,NJ... I asked an employee that was stocking the shelves how much the Gatorade was. She snottingly said that I had to bring the bottle to the counter so they can ring it up. Totally not right.
When I went today to return pants that I had bought and ripped within the minute of me wearing them, I was told my the assistant manager that I was to "fat" and that's why it broke. She stated even though it was an XL I shouldn't have bought them and that I was larger than her! All this in front of a line of costumers! Very disrespectful!
The store manager is always standing outside at the door smoking. You have to constantly wait at the register for him to come in, he comes in finally, on the phone cursing in front of customers and kids,, the " f word" and checking people out, no "thank you" the store has no one around to help you, they're never around. This is a daily thing, it seems like family dollar would honor the word " family" we hate going in there because of this rude manager. The cursing has been brought to his attention numerous times, but he knows nothing will be done about it. This is the Eunice, Louisiana store ( newer one) someone needs to come here and see. Thanks.
I found out recently that your stores carry the Cafe' Al Fresco drinks, so I went to the nearest store to me, address is 11520 Quail Roost Drive, Miami Fl.33157, tel. no 305-378-6545 and saw the drinks but not the flavor I've been used to for a long time, Beatrice at that store is a very nice and polite young lady, I did buy the Vanilla and the Hazelnut to try them but I don't like the flavors so I asked them at the store if they could order the favor which I'm used to and they told me that's all that came to the store so I went on my computer and got the tel. no. of the head office and I was told to call the district manager which I did and her name is Maria and she told me to call the manager at the store and make a request for the Caramel drink which I'm used to which I did, her name is Nancy and I did make my request but she obviously wasn't interested in helping me and she gave me an attitude saying she couldn't do so, I just don't understand this if the store is already getting other flavors why can't I have the one that I've been drinking for almost a yr.
I have spoken to Brian who works for the Café al Fresco for quite some time and it was he who told me about your store having the drinks and when I called him and told him that you don't have the flavor and he told me to call your headquarters and see if you would be kind enough to let me have the flavor which I wanted and then I got the run around so I guess i'll just have to pay the $80 and have Brian send the drinks to me, i'll be 80yrs. old this October and I'm a widow with no children, I had emergency surgery last June and the Dr. told me that I cold only drink water which I hate and that's why I need the Cafe' Al Fresco Caramel syrup but nobody cares these days, end of story.
On 1/23/15,I, experience the worst shopping event I have every had at store at any family dollar store , the store number 08475# and the location is 1723 S main St. Gainesville. I shop in this location at least two times and week as well as the 23rd street location. I had the worst customer service experience having experiencing this type of shopping experience I will never shop at another family dollar. The lines were long due to the casher register would not accept visa cards and I did not have a problem with the machine not accepting visa debit cards but at least accepting another type of payment would have made this process a lot better and it would have made work out some of the issues this locating was having with this being said there should have been a back up plan in place, if this happens at another location and the store happens to be a bigger store you will have a lot more complaints coming from customers.
I was very disappoint that a back up plan was not in place and I was very disappointed with the out come, not only did the cash register would not accept visa cards but would not accept checks after the Manager stated to me that the register would accept checks . I end up placing almost 50.00$ dollars in items which had already been bag by the manger placing all my items back, customer had been waiting in line for almost 30 minutes to get help there was another cashier in the store but he walked by the long lines and did not help the front end supervisor from the Lake city store. The Manger was on hold at least an hour waiting for help from the corporate office to help get the machine back working it should have been a plan in place being a big company that make millions of dollars a year., I would encourage the company to think about getting a second cash register this would be helpful all customer if this happens in the near future.
With this being said I will not be returning to another Family dollar store in the near future.
I spend a lot of money at the Family Dollar in Hudson New York on Fairview Ave. I was in there today and walked to the register as the cashier was eating and talking on her cell phone! As she was ringing my things in she rang one item in twice so I said to her "You really shouldn't be talking on your phone while waiting on customers" she replied the scanner did it. She preceded to keep the phone to her ear and I repeated myself again and she ignored what I said told the person on the other end to hold for a minute and I repeated myself one more time!! I have been in retail for 30 years! This is inappropriate,I have never had a problem before in this store. The Assistant Manager was at the other register on her phone and didn't acknowledge what was happening! She was a new cashier so I think she should be told the rules again. Sorry for this but I just could not believe it cause it has never happened before.
My daughter went to store number 08343 in Ohio she was really upset with the cashier she was really un professional and over price my daughter, then the cashier told my daughter what you want me to do about it, we prefer to pay for the same items more in target an no to be tread like this cashier they don’t need to be working there if they don’t know how to take care of the people. We never going back to fds.
I purchased a defective product and was told that I needed the bag it was in and all the hardware. I purchased a curtain rod and did not notice until hanging the rod that the other end was broken. I did not want my money back, just a swap The manager of the store stated she could Not resale the defective product without the original bag. Why would you want to resale any defective product to a customer? I will Never go back to Family Dollar, its cluttered anyways. I will continue shopping at Dollar General where the Customer happiness matters, and Zero clutter.
I started working for family dollar in Kansas city, mo. (homestore 1415) doing macro food resets. I passed my urinalysis , worked every day, on time, pretty much assured to be placed, and on the last day of the job was told some story about an incident I had created at store 1415, I hadn’t been in the store since floating to different stores. Come to find out the management didn’t want to place me because of my background check. 15 years ago I had a felony stealing charge, and 2 years ago a possession charge upon completion would have been dismissed. They could have been straight with me. I was so excited to start a new job, possibly career, .Family dollar lost one of the hardest workers ,dependable, and honest. I deserved this job, Atleast deserved to be told what was really going on. I would really like a chance at this job.
I was in the Slayton Family Dollar Store on December 8, 2013. I wrote a check for $13.20, to cover my purchase. The information on my check would not scan, so I offered them my credit card, which worked (the clerks were having problems with other customers and their scanner, so there were many people in the check-out line). The handed my check back to me, which I voided, and left the store. When I received my bank statement for December 2013, I had a charge of $54.57 from Family Dollar dated December 10, 2013, with the check number of the check that I had voided! I do not work in Slayton and was not in Slayton on that day.
I had my credit union send the charge back as “unauthorized”. Yesterday, I received a letter from TRS Revocery Services, Inc. (a debt collection company), demanding that I pay them the $54.57, plus a $30 return check fee! I called the Family Dollar store this morning in Slayton and talked to the manager, Amanda Grogan, and she advised me to call the number on the debt collection number. This is not acceptable! Please advise as to what you can do to correct this problem. I can provide copies of my credit card invoice and bank statements upon request.
On September 17th around 4:00 PM I went into the local Family Dollar at Osceola AR. My purchase seeking was for some fall decorations at which I found. Why I was looking I found some summer lawn decor priced at 75% off. So I tryed to purchase several items. When I got to the cash register the discount was not honored because the check out person and manager did not know how to do the discount and did not care. They said they were to busy to figure it out. No worries will not be back as the rude6ness is much to much.
I live near this family dollar and I go to this one most often and every time I go its this same rude employee walking around with her cell phone to her head not greeting customers and when checking customers out still on her personal cell phone while conducting a transaction. I never see anyone wearing name tags I happen to go in and ask a manager what was the complaint line number and gave her a description of the person. I had complaints about and got the name Bonita. It upsets me that employees are walking around on personal phones and not being able to answer questions one may have or being in a check out line hearing all your employees personal buissness because shes on her personal phone while checking customers out.
I stop there after work at about 7 pm all the time. There is always workers in the store listening to their radios or talking on the phone or texting, when they are clearly supposed to be zoning or putting merchandise on the shelves. This particular store is a mess all the time.
I can barely get down the path. Sometimes they even block that whole area, so that the customer doesn’t bother THEM while they are texting. Now, this is the first time I’ve made an official complaint, because what happened this evening has made me angry enough to do so.
I go to the register and ring the bell, and I could hear her complaining that a customer was there and that she couldn’t get any work done. Then she comes around the corner, eventually, and is steadily talking on her phone in spanish. She continues talking non stop to the phone and never says a word to me. She didn’t tell me the total, look at me, or tell me anything …..
I interrupted her by asking her name, and her managers name,so that I could do something about this. The address is 1403 Gentry, Tyler, TX.
i have gone to shop at the family dollar on northwest hwy 6313 for as long as it has been opened i enjoy it but lately there is a new cashier there by the name jennifer on her name tag this cashier can barely keep her eyes opened and she acts like she is on some kind of drug she should be a very big concern working with the public and money i feel uncomftorable with her checking me out someone needs to check into this concern and maybe do a drug test to find out if this employee should be working for your company just a concerned customer thank you
This family dollar store is always messy, even after a renovation boxes on floors, last time there was detergent drips on floors, no one took care of them I told the manager and she pretend that didn’t hear. I went three hours later the mess was still on floors. Other complain the prices on deals are not always truth, fake deals. I went to family dollar last week, and asked to use the restroom. It’s always out order and the cashier told me that, “no one going to use the restrooms.” Sorry i get very involved but I like the products and prices on this family dollar store and it’s the closest on my neighborhood. I get very upset because still the same people are working on that store, and they don’t care about us as customers.
Everytime I go shopping in Family Dollars it's always a problem with there prices in the store and that make not to come in there to shop anymore. They had sign on clearance rack with additional 25% off on the orange sticker like $ 1.00 will be ,.75cent and so own.I ask the manager she has a nasty attitude.I spend my money just like everyone else. I will not be going back.All your Family Dollars employee attitude is awful
I live within eye sight of the sellersburg store so I shop there often.Some time's its late in the evening before I make it there.Recently when I've gotten there such as tonight I got there at 9:37 and the doors were locked and the cashiers standing by register but won't look my way.this is the 3rd time in about a month this has happened.theres a middle aged women short black hair always working and she should not be running register or be in contact with customers.extreamly rude.The last time I came here was 9:50 pm she was outside smoking and informed me they were closed when I told her there was 10 min left she snapped well we are fixing to count the drawer so you only have a minute or 2.The guy outside with her looked at me and said ma'am if you want to go ahead and go in I'll check you out.he is always working when I go in as well and always very kind and helpful...I was once a manager for a fast food restaurant I know when it's late and your tired you just want the day to end.Unfortunatly when you work in the public there are certain things that go along with the job and that's those last minute shoppers.I normally don't make complaints but I spend a lot of money here weekly and hate the feeling of being a dreaded customer because your wanting to go home.the sign on the door states they close at 10pm so that's what they need to abide by.nit leave all lights on and appear to be open and go to open the door and it's locked....bad business.thank you for your time Romelle Odle
Blamed me for shoplifting and then blamed me for having a gun.
On mar 30th I go into the store to buy some snacks, I go to check out and kneel down to tie my shoe, when Karen”if that’s really her name” walks up to me and rudely tells me to stand up and empty my pockets I start emptying my pockets and she tells me do I have a gun, after I prove to her I didn’t steal anything, I ask for the corporate number to file a complaint, the lady rudely tells me to google the number.
I been shopping at family dollar for years, I have never been humiliated like I was on March 30, rude Karen never bothered to apologize for being wrong.
This cashier has issues, it took everything I had, not to snap on her, This happen at approximately 10:38Am”give or take 10mins”
Was shopping with friend on March 28, 2019 and as we were browsing through the store we heard loud shouting, it seems a male employee was berating an older lady behind the counter. He was in back of store and she was behind counter trying to get his attention. He kept yelling at her as he moved to the front. I do not know who was cashier and who was manager on duty but, being older person myself i was appalled at the respect this man was showing towards the older lady. My friend informed me that he had acted the same way couple times before even cursing in the middle of store and trying to involve customers into his verbal assault of the same older lady. If he treats a coworker like this how would he treat an older customer? I left immediately and will never return to this store or any Family Dollar, as it appears they let this behavior go on in their stores. This happened in the Rucvkersville Va store.
Family dollar in colonial beach va
Here is the corporate number
1 800 don’t give a crap!
That’s is their take on their customers!! I won’t give another dime to this store until they replace that rude manager!!!
On 20 March 2019, I went into family dollar store on Southwest Avenue in Saint Louis, Missouri, just to purchase a small bottle of chilled water for the walk back home after picking up a couple of Rx's from around the corner. The management told me to leave my bag on the counter. I told her not because I DID NOT want it stolen. Not only did the bag have my Rx's in it, it also contained my wallet, some cash AND my bank card. First of all it you CANNOT FORCE someone to leave personal items out like that for anyone to walk off with. Had the Rx's been stolen the store, it's personnel and the company would have been liable to the Drug Enforcement Agency for prosecution.
The manager Michelle, made a remark to the effect that I must be having a BAD day. It was said SARCASTICALLY!!!!!! THERE IS ABSOLUTELY NO EXCUSE FOR SARCASTIC REMARKS from employees to customers. Because of Michelle's BAD MANNERS AND SARCASTIC REMARK I WILL NOT BE BACK TO SHOP AT FAMILY DOLLAR ANY TIME SOON. She needs to be DISCIPLINED AND BE DEMOTED UNTIL SUCH TIME AS SHE LEARNS CUSTOMER SERVICE!!!!!! Personally the times I have seen her and chatted a few moments with her, she DOES NOT SEEM to be personable enough for any type of retail management position.
If she were in the position of the customer, she would certainly have been having been throwing a larger hissy fit.
TRY CALL COMPLAINT DEPT OVER 20 TIMES, PUT ON HOLD OVER 5HRS PER CALL. THEY NEVER RETURNED MY CALL
Yes I went into a store on 3/28/2019 an was standing in line as I over hear someone getting yelled at.. so I move up closer in line to see and hear what is going on the cashier was getting yelled at in front of all customers in line and the person yelling at her was the district manager Ricky Brown . He was on the outside of the counter as he was doing this . as he walked away the cashier breaks down crying not understanding what was going on fully.. that was very unprofessional to do that in front of the whole store and customers.. store was at mabank on 3rd street .. Was very un called for .. I know that something like that should have been done in the back room or in the office not in front of people like that ..
I bought a cell phone from one of your stores on 3/10/19. Went to charge it 3/16/19 it would not charge. I called the store and they said to return it in the box. Told them I did not have the box but I have the reciept and every thing else. They refused to help. I told them who keeps a box for a week. I am so disgusted.
I went to family dollar in Warren Rhode island in Friday March 22nd and bought a Magnavox antenna for my tv. The cashier William proceeded to cash out the next person in line and never have me my receipt. I tried returning the antenna because it didn't work in my house and because I had no receipt there was nothing he could do, not even store credit. It was his fault I had no receipt now I'm stuck with a useless antenna and am no longer shopping there. And I will inform others of t the incident
Went on 26 this month to rosebud plaza in Clarksburg WV the store charge me twice an refuses to pay me I payed in cash then 5.28 debit card an then the lady just rang it up as debit so she could keep the 15 dollars they have rob me an wont pay me so please call me 304 629 3288
i was at the Laingsburg Michigan family dollar a short while ago. and had a great deal of difficulty again with your app for the smart coupons. I was told by staff that another shopper this evening had a problem too. I did however remain diligent and got on the app. I am very disturbed that the app did NOT offer the 180 sheet box of bounce that the sign beside it for smart coupon displayed. I needed the bounce and I would think with the discrepancy staff should have offered me the item even though the online app did not show it. The clerk could have done some kind of override. I do have my receipt.and I was charged 8.50 but with the advertised offer It should have been 4 dollars and something..its on that little sign.8.50 then a markdown to to like 6.50, and finally 4.50. Sounds like a misprint or something. Any way you look at it. I should not have been charged 8.50. I am in your store several times a week. i enjoy your staff there and the nice clean store. They are always working in there Just FYI. I hope you will take whatever action necessary to fix your app and make it more user friendly and also refund me per your advertisement. Just a few dollars but right is right and you know I'll end up spending it there. anyways... Thank you! Have a great night!! I was there just before 8:30 P.M..
Linda Sanford
lindasuesanford@gmail.com
I have a complaint about the Family Dollar store on West Third St. Dayton, Ohio. First of all the store is always dirty and cluttered. I was in line and a customer was in the isle and informed the cashier that there was a large roach on the floor in the second isle. The cashier told him not to be starting anything. He said know I'm serious, she was on her phone while ringing me up and not pleasant at all. She didn't welcome me to the store or say thank you. I just felt the people who work on this side of town doesn't care about their job, or the people who helps them maintain their jobs. The company doesn't care, because they keep sending these rude, unprofessional people to the store we patronize. I used to come in this store all of the time, but not so much any more. I would like a clean store, and nice pleasant cashiers where I spend my money. I hope corporate office will take a look at this job and get this store together, and not just care about getting the money.
sign was up for pepsi 4/$5 manager would not allow sale because she said it was over
store is a mess with stock on boat carts and I had to get my downy sheets out of a box that I had to open myself
I hate this store!
need new management that want to work!
937-615-6234 is my phone number
The family dollar is on my way to work every morning it’s easy to pull off and get back in traffic but the store is never open on time employees and deliver people waiting to get in I get there about five minutes before 8 the person to open the door arrives 10-15 minutes later your employee either walks or rides a bus or dropped stands in the cold waiting I always buy my snacks and lunch stuff but for the last two weeks can not get in to do that I thought since I came threre everyday that I was a incovience to the person setting up but I most of the time pay with debit card so I don’t have to wait to set the register up the store is located on maccorkle ave south Charleston WV sorry for complaining but I can’t be late for work and you loose money for that day
on march 92019,i wen your store,wich by the way i go at least times week, the chashier wich she told me to ahead and report he, we had long argument,just beacuse i complain about the long line,mine you,i was not talking to her,this woman almost got out the cashier to berbaly abuse me, store#07136,228 nagle ave in nwe york,ny this happens on march 9 2019, i beg of you lookt the tape and you will see,what i am saying,the wa 13:07: the store is 228 nagle ave,ny.ny.I am a 77 year old woman the go to ur store at leats 3 to 4 times a week,since your is convenietly acroos from ,my please your staff to have respeck,i was not talking to her,everbody in the line was complaining,there was gentelman there ,that she also had and argument n sasaidhe was going to complain she said she did not care.
I BOUGHT A TRACKFONE CARD AT 111TH IN WORTH ILL STORE FOR $25.00 THE MAN REMEMBER ME I WENT BACK TO THE STORE TO TELL THEM THE PIN NUMBER THEY GAVE ME DIDNT GO THROUGH I AM VERY MAD I SHOULD BE GIVEN A REFUND I DONT LIKE TO PAY $25.00 AN NOT GET MY MINS THE STORE MANGER SAID I SHOULD CALL YOU AN TELL YOU THE PIN # THEY GAVE ME WONT GO THROUGH I LOSE $25.00 AN NO MINS ON MY PHONE THE PIN NUMBER THEY GAVE ME WAS 15488100009959549 I LIKE TO GET MY MINS OR MONEY BACK THANK YOU FOR YOUR TIME I SHOP THERE EVERY DAY SANDY TARPANOFF I WONT BE SHOPING THERE IF I DONT GET MY MINS A NEW PINE NUMBER THANK YOU
I came into the Paris,Ky store on Main street on 3-9-19 @ 9:45 PM to purchase a yellow hostess cupcake. I was charged $1.15. I asked about price and was told they had gone up. I told her it was posted $1.00 but paid for it. On the way out I told her she needed to change the posted price. She yelled " No! God, it was 15 cents!" Then she falsely accused me of always starting something every time I came into the store which was a lie. I asked for a refund. She said that I didn't have to come back and even said she would call the police.
I went to the Terre Haute In store to make a purchase and the cashier which happened to be the manager was very rude to me. She was hateful when she said you can only use one coupon of these. I said im sorry I did almost the same transaction the other day she said well I will have to retrain my cashiers to read their coupons. I said I will take my coupons back and redo what I have in the cart. She took her hand across the counter and took my stuff and said no I said you cant use these coupons. She would not let me put stuff back and use what coupons I was able to and get other stuff that I had coupons for. I had planned to use the 10.00 of 50.00 and she would not let me.This was very embarrassing for me since my 8 yr. old grandson was with me and there was people behind me. I grabbed my purse to leave I was horrified it wasn't like I was a criminal and doing something wrong and that is how she treated me. When I was walking out I heard her say to the next customer sorry for your wait but some of these couponers just don't know how to read their coupons and try to get stuff they shouldn't. My 8 yr. old grandson looked at me and said she was mean to you grandma. That was the 3rd time I had ever been in the store. The first 2 times I used the digital coupons and the second time I used paper coupons from my inserts. I want to go back this week for laundry detergent but I am afraid to. I am afraid I will get the same mean lady and I am afraid she will embarrass me again. After we left the store we went to Subway for my grandson to eat lunch and he said grandma these people are nicer here than the store we just left. I said yes bubby they are. That is bad a child knew she was rude to me and she felt as if she was justified in doing that. I live in Paris Illinois and I drive 30 minutes to go to the store since we do not have one in Paris and I drove all that way for nothing since she would not let me buy what I needed. I had to go to Wal-Mart to get what I was going to get there. Not sure if I will be back and if I do go and see her I will turn around and leave.
I Went Into The Family Dollar Store About Four P.M. Today, When I Walked Into The Store No One Spoke To Me, A Lady Came In After Me And The Cashier Spoke To Her, She Said Hi How Are You Today? I Had Planned On Spending A Good Bit Of Money But After That Happened I Was Offended And Left, I Told The Cashier She Was Very Rude And Asked Her Why She Did'nt Speak To Me, SheJust Smiled And Laughed, I Am White And The Other Customer Was Black So I Was Very Offended, I WONT Go Back To Family Dollar Again, The Address Is 5960 Ga-42, Phone No. 770-954-8589... Thank You
I have went shop at the Family Dollar Store at Sparks, Nevada 2225 Oddie Blvd Sparks, Nevada 89431 store number 10399. I have called the two manager that have walked in the store many times and they was with an Lady that is Inventory the store items. I know the managers have heard me but did not want to see what I need, they just walk behind the counter and did not bay any attention to me. One manager's name is Dawn and when I went up to the counter and ask for help, I said I have called you two many times when you was walking in the front of the store and I have called for help, and the store is not very busissy. Dawn clames is is very busissy. the store is very durity and not clean, the store dose not have grocery carts to put food in when you go shopping at the store. Custormers have to cary the food in there hands and arems. The store is unsafy when you go walk down the isale's you have to move boxes to get from one place to an other.
Since September when the new store manager took over the Orrville Ohio Family Dollar, there has been vast improvements. The store is clean, organized and shelves are stocked with product for the first time in years. It was getting to the point before September, my family and I were going to another Dollar store across town to shop, when Family Dollar is only a block from our home. It was that bad. Since the change in managment, the only drawback, with the exception of the manager and 1 or 2 other employee's, the rest of the employee's are rude, and far from courteous and helpful. They act annoyed to be bothered with customer questions or when asked for assistance. I thought it was just me, until other customer's noticed it and started to complain. My family and I and other customer's spend alot of money at this store and expect to be treated without saying, as we treat your employee's. With respect. Thank you.
I was at store #08080, 3/2/19 there was only one employee working, the other went home sick. I would like to know and many more why your manager of that store wouldn't come in. The employee who was there was doing an excellent job trying to get people cashed out as quickly as she could. Yes, there was a line and we were very patience. The girl working looked very exhausted. Is this good for your stores? How about the safety of your employee? Yes, I understand that some stores are short handed but your manager shouldn't ask her employees to do something she isn't willing to do. Practicing work ethics like that makes people quit or not apply.
Thank you for your time.
I just left Family Dollar at Culver Ave. Utica N.Y. 13501. I am. 65 yr old disabled. I have been going there for20 yrs. I sprayed an air freshener to smell. All of a sudden this 7 ft. Tall man started to yell and embarrase. me. Followed me around store wanting to throw me out I was never so scared and shaken .Continuing to scream.The more I tried to calm him down the more he yelled.His name was David. Asst.mgr. Not to mention that the store was a messed iales were blocked. Its been like that lately alot.Also their are many people he treated like that.I was taught to respect your elders.I am a fun guy,never argumented. I have never been treated like that in my 'll ife. I hope it is investigated. Before noone wants to shop there. Thank You Ronald Yozzo my ph.3153683713. East Utica ny.13501
I walked into the store as I was walking they had about 2 shelves on the floor that I walked into stomping my right big toe I asked who's the Manager and the Lady on the register stated she was the Assistant I told her what had happened and she called the Manager and told her what happened and so I told her she said alright and went back to doing what she was doing the Assistant lady thought she was going to let me fill out some papers but after the Manager walked off the Assistant carried on checking customer's out it was very rude for Managers to ignore what I was saying u can look at the video and see what I'm saying is to be true. For a Manger to ignore a Paying Customer shouldn't be a Manger at all.i will not return to that store again . Thanks in Advance
Haven't shopped at your Hannibal, Mo location due to your manager. I didn't see her vehicle today when I pulled up, so I went in. Got to the check out and was talking to the customer in front of me as she was leaving and the manager proceeded to butt in the conversation and say I'm still waiting for you to pay me the money you owe me. I do not think this was very good customer service as she was on duty. She even proceeded to ask when I got payed and said she would be at my job that day I get played.
Dear Representative:
I am making a complaint regarding store # 11955. Seems as though every time I go to shop at this Family Dollar, boxes are blocking the isles in all of the back portion of the store. And this evening I went there to pick up a few items, the clerks were bagging customer's items in clear GARBAGE BAGS!! I think the manager or managers need to be retrained on how to manage a store!
Regards,
Customer.
These are Family Dollars with real issues and need immediate attention. They are not fit to be shopped in by decent folk (nor any other). I shop at Family Dollar and have been to several others, but the ones mentioned above fall well below the normal standards of ANY retail chain. I've also noticed the communities they're in. Are these customers less valuable because they're situated in the Black and Hispanic community? What is your bottom line other than stock market and shareholders' interest? I also noted that the sister & parent companies are set apart and are kept up very differently. I have on good authority, that there has been several complaints about your company. I am now going to launch a complaint with the BBB to see if we can get these matters resolved to the leaders of these communities satisfaction.
Was at your store on Burnett Rd. In Springfield Ohio. And there were signs at every part of the store where there was home decor that had 40% off but the lady said it was only on certain things. Absolutely nothing I wanted to purchase was 40% off. If you are going to have a sign saying 40% off have something to purchase. I will never shop in your stores ever again the lady was very rude. False advertising is how I see it. So I'm sure you won't respond but just had to let you know. I will be letting everyone know how your ads work. They don't!!!!
I bought a Re-boost card for boost mobile added $85.00 but family dollar charges me $7.87 for surcharge and $6.15 for taxes so the total I had to pay was $99.02 why is that when boost mobile said that CA MTS tax rate should be 0%
Friday February 19,2019 at 8:30 am. I went into one of your stores to purchase a couple of things and I seen a doggie bone for what appeared to be $1.00 or $1.69 I walked to the register to check out my things but I asked for a price check on the bone and it ranged to $3.50 so I mentioned to her that usually the protocol was to honor the price I saw the bone for $1.00 or $1.50 and then she caught an attitude with me took all the other things I picked up to buy and threw it on the floor behind the register then I asked for a manager and she started yelling she was the manager and told me to get out her store.
On 2/14/19 I was at the register. The lady checking me out name tag I believe was Keke. This lady was on her phone while checking me out. This is rude and unsafe when it comes to the use of my debit/credit card. It has been known for people to commit identity theft with the use of a cell phone. Please advise your employees that the use of a cell phone while at the register should not be used. This lady never acknowledged that I was there. She proceeded to checking me out and talking with her ear piece in. This makes Family Dollar in my opinion look really bad. Please to not make my complaint public, only fix the problem.
Our local community family Dollar store is pilled up with water decor and spring products that is still sitting in the isles on carts unloaded. The store needs help . I love going to our local but would like the stuff unloads out of the boxes.
I went to your store on federal only because the web site said it was open to 10pm. i was just at Walmart and for got a coffee pot.stopped at your store and received the worst customer service in all my life. The cashier was aggressive in manner about closing at 930. I responded that i thought they you stayed open to 10pm. He told me that the store had been robbed and that the manager closes early. ok i can understand that i just needed to get the coffee pot. so stopped looking around for more things that caught my eye. he yelled again to me that it was closing at 930and said that if i was not up there i would not get to purchase anything. Mean while my friend had walked up and the cashier was busy complaining to the customer about needing to get out of there because he had someplace to be. he also stated to that customer that he was not going to wait around for me. mind you this all happened in about 10 minutes. i was not in the store for more then that. my purchase was rang up at 932pm. Another employee came to assist me in finding the coffee pot because the cashier told me that he didn't know it was back there someplace. i got the coffee pot and was headed to the front where he was ringing my friend. i was going to grab laundry soap on the way. just grab and go not stop and look. the cashier YELLED at me. He was aggressive in demeanor throwing his hand around a lot. when i told him that he had the worst customer service and asked for corp. number he said. look it up. asked for the managers number and he proceeded to tell me that manager does the same thing. i would hate to think that a company such as yours condones this behavior from managers. Ive managed rite aid, Walgreens, and pet co. Never in the 30 years have i ever come across behavior like this. i went to another location the day before and it was very clean and well put together. this store is obviously not on your DMs priority list. PLAN O GRAMS not done. EMPTY none tagged shelf's every place i looked. DIRTY and not well maintained. I'm sorry to be so harsh but as a customer i feel that something is horribly wrong with this location.My phone number is 303 829 0134. my name is Kimberly Bell. reciept info is. 02-14-2019 21:32 03112 01 6417563 5536, bar coded is 99031120155360179413
I went to the Family Dollar store on 1030 Chalkstone ave Providence with my Husband and kids to grab some Valentine's things for my kids to bring into school. Well when we arrived as we where walking in there was so much garbage bags in the entrance. We proceeded into getting what we needed by the time we went to the cash register there was no one there, one of the workers there said she will be right with me, the girl had to go to the back room. I waited about 5 minutes till she got back, as she was walking back she was speaking to another coworker about the usage of Marijuana and how there coworkers there do in front of the store etc., so she starts to scan my stuff as she was still talking to her coworker and mentioned that she was offered the position in being the store Manager and she refused it, she preferred to be the assistant manager and she also mentioned that if she was the Manager she would fire everyone there but there is a couple of coworkers that she like and would keep. So she also began to say how she would use the place to smoke marijuana in the back room, and the coworker she was speaking to also agreed and stressed how he is dying to smoke in the back room, also all she did was swear up a storm and also mentioning racist words... She also had a customer chime in on what she would of done if she was a manager, the conversation was very uncomfortable where it upset me so much since my kids was listening to this girl talk with those words and actions like she was on a street corner, my kids actually question what she was saying and I had to explain, there needs to be actions made in this store employees there have no respect for their customer.
Store is always a mess no one is ever working but talking and standing there... There needs to be better management, it's very sad it's a store I like going to grab stuff I need since they are right around the corner
Store # 2868
I pay for a green dot prepaid card .And it didn't work.It has a different number on the card from the receipt. Invalid. Went back to the store with my receipt within 10 minutes from buying card.And got a very misunderstanding about the card and why it's rung up wrong. The assistant manager was no help at all..Told me it was my fault..Ask for a refund. I couldn't get help from him. Why they took my money and refuse to help the situation. I paid for the card at the store.Store number is #00615.
Family dollar store in mission SD...one worker by the name of kristen Campbell..as I understand she is a supervisor manager and every time I go in there she has a bad attitude.when Maria leaves this lady has yelled at many other customers and kids as well.yells at her workers.slams things around.never helps when asked she just points and says down there.if she has to help someone look she stomps her feet and says sternly its right here maybe you should look up next time and walks away.she is the reason I go somewhere else to shop.I am not the only one who sees this and hears this lady.we do complain to the head manager but it seems to not go anywhere but there.its like the manager tells who complains and when I go back in the family dollar again I get treated more worse then before.this lady has no respect for elders and no respect for no-one else.I've seen her let her family not put up anything in the cart to be scanned and priced..hmmm..so they got away with some things.a lot of workers quit because of this one lady as well.look into family dollar store in mission SD..should be a suggestion box locked and only corporate should only take out the concerns..I won't go back to family dollar in mission SD.I will drive an hour to go shop at dollar General rather shop in mission again!!!
I went the family dollar store on Rossville blvd in Chattanooga Tenn and I was mistreated and she refused me service of a refund on a fan I purchased she said she couldn't do anything for me due to the return policy. So I read the return policy and it said unopened box can be refunded so since I make look like a liar she told me that she will not refund and put me out the store feeling like I was a two year old. It was the worst experience I ever had with family dollar. My name is Amanda Johnson 4234810374 I get messages
I have call family dollar several times about returning item without receipt, the problem the client did not give me a receipt, she says she give receive receipt only 25% of customers, mgmt. told me to come back and help me, in she was personal call and rude. I have call 1800 number several times and let a mgs, my calls has not been returned. the incident happen on 16 jan 19, my phone number is 336-375-6554. I also filed a complaint on this site several times with a phone call. u stated item can be returned within 30 days, the problems I filed a complaint 27 days, y I have not have my call returned.
I Cathey Elam purchase a qeen size air Mattress yesterday on 2/9/19 and when i open the box on 2/10/19 there was no air pump . so i went to the Family Dollar store on the 2/10/19 to ask can they give me a air pump for the bed the manager ask me do i have the receipt i told her i don't have the receipt because i throw the bag away the receipt must have been in the bag. But i told the manager that i don't want a refund for $21.00 all i wanted was a air pump in which no air pump was in the box when i open it. this made the second time i bought something from the Family Dollar store and some parts was missing in the box.I bought a bathroom 4 shelf towel linen stand and some of the leg's and shelves was missing all i want is to get my air pump to blow up the bed to get my grandson off the hard tile floor. and the manager is giving me a hard time. i need some one to call me on this matter at this number 863-614-6641 so i can get a air pump for this queen air mattress to get my grandson to sleep on. the mattress is a queen size mattress large 58 inch. thank you and also the manager call around to another family Dollar store and they told her that i have to pay five dollar's for the pump. i'm not going to pay for a air pump when i paid for a air mattress for 21.00 dollars and a pump didn't come with it that mean i have already paid for a air pump when i purchase the air bed with out a air pump.
I was in family dollar last night. I came in around 9:40/9:45 & was never told “we will be closing soon when I walked in. After going down isle a customer service representative said we are closing in 5 min is said ok . Then a minute later she yelled we are closing in 3 min. Well by then my anxiety level caused me to eel extremely uncomfortable but I needed a gas bc I have no heat & I ask did they sell propane. The lady then said we are closing. I got to register at 10:04 and manager that wasn’t on duty but I’ve had issues before with him when my money was stolen off register counter & another time they refused refund from prior purchase day before. Back to last night. They refused to ring me up & said we are closed you can’t purchase. I’m so tired of the unprofessionalism and rude representatives from this store in knightdale. The manager of store was there but not working & he refused my service. This is the third & last time I will go there. I feel like I was descriminated because of my skin color. I had no heat in 20 degree weather when I was at register at 10:04. Not to mention the fact that she is yelling by minute which totally threw my Mind off. When are you going to get actual professional people that take care of their customers?
Store # 08768 2/5/19 @17:15 pm As I was walking into that store a man and woman in an electronic scooter chair we're trying to get out of the door area. As the woman in the chair was having problems manovering around the big metalsign that holds the fliers. And she had got stuck which slightly pend the man against the candy machines. And upon my entry I had to squeeze between this woman and the sign to open the next set of. Expressed to staff and manager this is a fire hassered and the state of this woman trying to get out of the doored area. Manger stated she didn't put it there and ask if they were okay. And proceed to do ignore the problem. I go to this store very regular, and never have seen the sign in this location. 1. This is a fire hazard 2. Clearly it's hard to get around to go in or out of the store so safety is in play now. All this woman had to do is move her scooter and my foot could of been ran over, or pend me in the area in her struggle trying to get out.
Mckees rocks customer service is the worst. Rude clerks. And know one to report them to. So corporate is no better worst experience in the world. I send close to 400.00 a month guess they dont need it. Will never shop there again or will my friends so thats about a 1000.00 a month you guys just lost.
I was in the Warner Robins Georgia store on Houston road waiting at the counter for someone to check me out at 12:30 p.m. and a white lady that work in the store was standing in front of the door talking to someone and would not come over. I asked her could I be checked out and was told that the girl in the back that I saw stocking would wait on me. She kept hollering for her to come up. The lady that kept hollering wasn’t doing anything but talking. After waiting about ten minutes I proceeded to walk out and she ask me was you paying with a card. I kept walking out the store. I don’t think the girl in the back heard her. My point was why she couldn’t wait on me because she was not doing anything but talking. I even asked her how long will I have to keep waiting and she kept holler for the girl to come up front. The lady she was talking to looked at me and said, I don’t work here. That should have been a hint that she should have waite
store #00231
This is the second time that a for sale sign on your coke products was 4 for 4 dollars. The clerks do not take the signs down. And they say sale is over. You are suppose to sell the products for what the signs says.
I shop at this location at least two to three times a week and all the employees are always very nice, but today there was a cashier whom I have never seen working here. This employee name was David he has put a bad taste in my mouth about treating customers and watching what comes out your mouth. Family Dollar to me was a good place to shop but now I will think twice because I might run into David.
Well as he was ringing up my merchandise I asked him the price and there was a few items that was on Sale and I felt it was too high for the price so when I told him I did not want the items he got upset became rude, his face and body language show I hate waiting on customers like you.
So I said to him you act as though you don't want to wait on me, he then proceeded to say I just don't UNDERSTSND PEOPLE THAT PICK UP ITEMS AND THEN GET TO REGISTER AND CHANGE THEIR MINDS. I NEVER HAVE UNDERSTOOD THAT. I WAS IN SHOCK AND EMBARESS neither did he greet me with a Welcome to Family Dollar. Then he tried to be a butt hole when I said well let me check with Corporate on their policy about customer changing mind on a purchase he www and I told him I don't need your assistance.
1/31 marks the5th time my 2yro&5yro Autistic child& I were harassed+bullied. The same lady has scolded my son many times. The 1st time I politely informed her my SpNeedsChild was NOT "being bad" nor did I "needa parenting class" as she said, &to educate herself abt the many LernDisabilities u can't "see" like "down syndrome. She said she didn't know, I asked her if he wore a big yellow star to identify it, if that'd help. She obviously didn't know basic history reg. The Holocaust either... 2nd encounter, she yelled at both kids as if we we're old pals. I teach my children to respect elders, but to avoid evil people like her. 3rd encounter she stated she was sorry for the 1st encounter above and she was wrong. I accepted it, forgave her and then didn't see her again for quite a while. I honestly thought she was fired. As I was not the only customer voicing my concerns with her multiple mood swings+ uncontrolled outbursts. To my surprise she was back, but as I always do, I walked in smiling asking how she's been, she was cold, as though I had been the one who passed judgment + treated her w/hate+anger, rather than the other way around. I then thought maybe this lady is going through many hard things, maybe like my son, she too has things that I do not "see", I forgave her, trying to b understanding. Last week she again was very hostile, this time keeping what she said low, out of no where while people wait to pay, and walks away from everyone in line bcuz My kids and I. She looked right in my eyes, saying things under her breath, and not telling anyone anything and leaves us all there in line. Everyone looked shocked. I told the other customers I am not surprised at this point but am not coming back as she is dangerously unpredictable. But yesterday I needed a few items and couldn't pay gas togo across town, and went in for a few things. As I went my way I refused to acknowledge her, hoping it'd help, unfortunately as I turn the far left corner towards the laundry soap my daughter was 2 steps ahead of the cart and I said no no. And there Mrs jolly was with a man doing stock I think. Like always I had both kids and go past and look at the soap. As I looked for the coupon, my son who needs a hand stimulate to help calm him, and keep him focused, takes his little car, and puts in on the shelf edge directly IN FRONT OF ME, and drives it two feet. When he stopped the car he literally couldn't help himself and his left hand simply moved the bottle of fab. Softener back approx 3in. And b4 I could bring it to his attention Appropriately and AS I DEEMED FIT AS HIS MOTHER she screams at him from the corner isle where we passed her, and yells at me not to "let him do that". So this psychopath was LITERALLY WATCHING MY 5yro AUTISTIC CHILD like a HAWK watching prey, WAITING FOR ANYTHING AT ALL TO SNAP AT HIM ABOUT, FROM TEN FEET ACROSS THE STORE, without even taking a breath, or seeing if I was going to address it... Even though it was NOTHING AT ALL THAT NEEDED MY SCOLDING.... LET ALONE HERS. It hurt nothing. It hurt no one. It affected nothing at all. When I looked at her, the man standing with her looked at me, rolled his eyes as if she was OUT OF HER MIND and like I knew, HE ALSO KNEW SHE WAS JUST BEING HER REGULAR MISERABLE SELF, going at a helpless child. So I let her finally have my honest opinion of her, and remind her of all the things she has done to him, his sister, and I in this store, and the embarrassment did bother me before. But she should be ashamed of herself, and she should be who is embarrassed. Everyone has dealt with her at least once. But i have tried so hard, because my son.... Had taught me a great deal of patience and understanding. But enough us enough. This is no longer a woman having a bad day. I am genuinely concerned this woman is not taking her meds and is on a very thin line before really snapping and possibly hurting herself or GOD FORBID someone else, let alone a innocent child who doesn't understand why she's so mad at him. It's very sad, but very very infuriating too.... Something really needs to be done. This woman needs help.
I gave a very detailed complaint yesterday and have not received a response.
I just left the McDuff Ave. Family Dollar. I usually shop there weekly and spend on average 100. The last 4 times i have been there, no shopping carts were available. I am 65 years old and unable to carry that much merchandise. There were several carts in store but filled with stuff and not usuable. Two isles are totally blocked and not usuable.
I sought out the Manager to insure that she was aware. Manager Cici was very short and unprofessional. She replied "that people walk off with them and what did I expect her to do". I replied contact corporate and make sure they were aware. She replied " i don't care what you do" turned her back and started sticking shelves. This was a horrible experience in a dirty unkept store.
Please do something about this ongoing horror show.
Thank you,
Kevin McCarthy
Went to your store today with an add that stated 10.00 off comforter set. I also had a 5.00 off 25.00 purchase and and 15.00 off any comforter set. And I was told my 10.00 wasn’t coming off. She stated several people had already purchased a bunch of them but denied my purshase with my digital coupons and the 10.00off as it states in the ad dated 12/31/2018 - 1/29/19
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