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Family Dollar

1.0
637 complaints

Address

10401 Monroe Rd., Matthews, NC, 28105

Family Dollar faces significant customer satisfaction issues centered on employee professionalism and rudeness, with consistent complaints about disrespectful treatment by cashiers and managers. Secondary concerns include poor store maintenance, inadequate customer service, and transaction-related problems such as overcharging and refund disputes. The complaints span multiple store locations, suggesting systemic operational and training gaps.

Common Issues

32% (201)
rudedisrespectfulunprofessional
20% (126)
refused serviceno helprefused refund
14% (88)
dirtyno air conditioninghot
12% (75)
accused of shopliftingsecurity footagetheft
12% (75)
overchargedmissing itemsno receipt

Complaints

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Mark Clay

May 21, 2019

S. 1 and I had a rotten experience there and I got banned for no reason at all because I trying to prove to them I don`t shoplift because I have a backpack on and I had money on me as well and the manager try to ask of me to place my backpack at the counter but I refused too because I`m responsible for my own belonging and

not the store and plus I have no intention of shoplifting at this store but I was treated unfairly by one of the store managers because I refuse to place my backpack on the counter and this happened on 5/19/2019 and she took away the items that I was going to buy and this was not right for her to do so otherwise and she called the cops on me on top of that and

to tell you the truth I truly did nothing wrong but just trying to prove that I`m not here to shoplift or…

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Justin Long

May 8, 2019

The lady at the register was VERY rude!!!! She told me I saw a sign that I clearly did not understand what it meant and she said i DID understand and I told her I did not!

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Nancy McFall

May 8, 2019

I’ve always enjoyed shopping at Family Dollar so when you opened one near me I was very happy. I live inBelleville, Michigan and I’ve been shopping at your location on Rawsonville Rd. I have never seen such an unkempt store.

I look down the clothing isle and there are more clothes on the floor than on the racks. This place is horrible, I can’t believe all the clutter. I won’t be back.

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Lisa Alsip

May 7, 2019

Lisa Alsip

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Bre Grier

May 7, 2019

My husband purchased a couple of boxes of Gain dryer sheets on Sunday May 5,2019 but he was supposed to actual get gain fabric softer. We hardly ever shop at the Family dollar store on Hogansville Rd LaGrange, Ga 30241 but we stop there from time to time if we’re passing through and need to pick up a few items.

I politely asked the cashier if I could exchange them for the item I needed, she replied “no not without an receipt because I don’t know if it let here with or without an receipt” my reply was ma’am I’m sorry but I don’t have one and only want to exchange and every store allow you to exchange without an receipt I’m not asking for any money.

I asked for an manager but she gave me an 866 number. It clearly states on the web site and receipt that you can exchange without an receipt.…

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Gina Miller

May 7, 2019

On 4/25/19 @ 8:30 PM I went into the Family Dollar on the corner of McCreight Ave and N. Limestone St Springfield, Ohio. I wanted to purchase a foil balloon and cookies. The streamer balloon I wanted was very short so I took it to the front of the store where two employees were putting unpacking boxes.

I inquired if they had a longer streamer and was told no. They could have taken it off another balloon especially because they had plenty of balloons for advertising. " I couldn't believe she said that go I let go of the balloon and proceeded to the check out.

She came around to the check out and said in the most rude voice, "that was really rude of you to do that". I replied well I can't believe you asked me to do that. I said that I am 62 yrs old have never been asked to do that before.…

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clyde brooks

May 7, 2019

FOR THE PAST 6 MONTHS OR MORE THE LINE STRETCH FROM THE CASH CHECK OUT TO THE BACK OF THE STORE OF FAMILY DOLLAR,MANGER @ ASSIT MGR CAN BE VERY NASTY,YOU CAN ASK IF YOU WOULD PLEASE GET SOME HELP UP FRONT AT THE CHECK OUT,AS OTHER FAMILY DOLLAR WORKERS AS USUALLY WALKING AROUND THE STORE DOING NOTHING OR OUTSIDE TAKING A SMOKE?? @ THE STORE IS JAM PACKED??,THE FAMILY DOLLAR WORKER TAKE THIS AS A JOKE @ JUST LAUGH EXCEPT FOR THE ONE'S WORKING HARD,WE NEED BETTER SERVICE, PLEASE LOOK INTO THIS.

TKANK YOU CB

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Myron hogie

May 7, 2019

the manager that was working at Familly dollar in Watford ND that is in Dickinson store. Dawn Remlinger is a meth drug dealer and her brother working there. It's unbelievable how much they have stood in merchandise. How can stores operate like that.

If you drug test them they'll drink baking soda to pass test . thank you.

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Valerie Chisholm

May 6, 2019

Waited in line, ask for help face frown,cutting eyes. Look at the camera.

First a fellow left the line then I left, everything on the counter. Spend my money some were else. May 6 2019 around 11:50.

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Jeanne Boutwell

May 6, 2019

I have shopped your stores exclusively and today went into the store to do some shopping and ask where the restroom was- the clerk said that there is no public restroom… Lost a sale and a customer. I have used your facilities in the past.

This was 9070 Kingston Rd. in Shreveport Louisiana

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Felicia harris

May 6, 2019

Family dollar on 27 th and national in Milwaukee Wisconsin. This store is beyond dirty trash is everywhere floors are disgusting shelves are dirty and empty but boxes are everywhere employees have attitudes yelling at other employees and customers this my neighbor store I would travel too go too a different store this store needs a strong lead person someone who cares Sorry about video this is not my video

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Denise LaFlair

May 4, 2019

I I went to family store #03904 701 on Canton st, Ogdensburg, NY. 75. There were 4 there and I wanted 2. 25. I told him how much they were and took him back and showed him. He said he’d give them to me for that ad they were in the wrong place.

So we get back to the register and the manager , Robin said we will give you one for that price but not the other one. I told her that the guy said I could have them for the lower price as it’s yheir fault that they were in the wrong place.

Well they would only ring 1 up. I was very ticked off. So I left upset and got home and they never put the spirts wrap in my bag. I had to drive back then I told the guy and he called me a liar saying it was in my bag.

I swore to him it was not. Again he called me a liar. I told him I cannot believe you are…

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Sonya Brown

May 3, 2019

The Family Dollar at 2900 Curry Ford Road Orlando, Florida Store #05111 is selling tainted frozen food products. I bought fries and chicken and they both have an odd taste to them and now I am sick. I don't know who else to contact on this matter and I am seriously thinking about getting an attorney to deal with this because people should expect good service and products along with the good name.

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Stacy Whitley

May 3, 2019

I went to visit my local Family Dollar (#05360) this evening to make a large purchase. I carefully shopped to get the items that were listed on sale and prior to going to the store I clipped what I thought were the available smart coupons. 56 after coupons.

I asked the young man if all the coupons were honored because the amount should not have been more than $40 - $45. He informed me that the only way to see what coupons were used was to pay for the purchase and look at the receipt; which is what I did.

As the young man and I went through the receipt, it was determined that half of the coupons did not work or were not available online. The member of management was called up to assist. I hate that I did not get his name, but there were only 3 employees there; the…

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Stacy waters

May 2, 2019

Englewood Ohio store the store manager I do believe her name was Chelsea. She was walking around and sitting in office nodding out like she was on drugs. My daughter even asked me what was wrong with her. I will not be going to that store anymore.

Dam shame you got people like this working for you.

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Rosa Delgado

May 2, 2019

Hi,my name is Rosa Delgado on May 2,2019 I went to apply at Dollar Tree and the manager ask me for my ss # to check if I was available to work for this company, and she came to me and told me that I wasn't re hired, I look at her and tell her why??

my point is that if the manager its telling me that there are no hours for me,and I am applying for dollar tree as a part time,how come I'm not re hired,I know that dollar tree and family dollar is the same company so please I need an answer, I need a part time job .

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Betty Harp

May 2, 2019

The store on Praire Avenue in PuebloCO is so cluttered, customers trip over it. Very difficult to push a cart down the aisles. Customers are always in each others way making them feel very uncomfortable. I thought it would have been organized by now but it seems like it gets worse.

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Patrick Hramika

May 2, 2019

Spent $12. today on laundry products. Thought they were on sale. Asked at Ck Out and said you have to use your phone. No explanation. Then when I asked and said, may I have a roll of quarters she asked manager who said very nasty, NO WE DONT HAVE ANY. Terrible. will not be back.

Mariner/County on Rd, spring Hill Fl.

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Deborah Washington

May 2, 2019

On 4/26/19-Destiny was cashier and while my daughter and I were purchasing items at the register, she began to wait on another customer behind us. Reasoning: They only have 1 item. I informed Destiny that this was unprofessional and requested to speak to Manager. Manger present was Trinity.

She stated she would speak to cashier. 00 and my daughter and I were still putting our other items from the shopping cart unto the counter. Destiny reached over the counter on the side and grabbed the diapers from female customer standing behind me to the right.

Even, the customer stated that, she understood and felt that it was wrong. I utilized the website and left my contact information on 4/26/19 and still have not receive a follow-back email or response. I can be reached at 216-318-4690.

I shop…

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Janet Cavazos

May 2, 2019

I arrived at store #12242 at 8:48pm. The hours posted clearly stated open till 9pm. The doors were locked, there were customers trying to get out and 7 customers outside wanting in to purchase items.. the customers inside went & got a cashier to unlock the doors.

When she did she told the people outside we had 2 minutes to get what we needed, she was extremely rude!! THIS IS AGAINST FIRE CODE. 2ND.. THIS GIRL SHOULD NOT BE AN EMPLOYEE AFTER MAY 2ND.

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Betty Sue Fanning

May 1, 2019

I was in at. St Joe, mo The workers act like they are the police one guy put his hand on a lady shoplifting and was going to let her out the store continued to fight her back then they call the cops they don't even talk about the lady shoplifting almond there just a customer shopping and I thought I'd video recorded it so they threw a big fit when the cops got there and

even if I did record it if that's not against the law they kicked me out of the dollar store in the cold I lost my wallet there the cops handcuff to me we're going to take me to jail made me walk home in the cold I walked back in the cold to see if they have my wallet the lady said get the hell out of her store look I wasn't the one shoplifting I'm just a customer I want to speak to a CEO they tried they treated me like…

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Mary Napiet

May 1, 2019

I work near the Braddock,Pa Family Dollar and I am truly appalled at how dirty and unkempt this store is. This is a vital store for this small borough, however, the current manager doesnt seem to care about his store or the people that shop there.

The floors look like they havent been swept or mopped in weeks with dirt and grime every where. The shelves are stocked, but many in disarray with items on the floor as well. As I was writing this it also occurred to me that your store in North Versailles in the Great Valley Shopping Center has a very similar unkempt unclean appearance.

Both of these stores have a strong customer base, and as such should have enough respect for the people that spend their money there to keep them clean, not to mention your own reputation in these areas. Please…

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Ella HANKINS

May 1, 2019

I was in the Family Dollar 3390 S US 61 in Memphis TN on April 30 2019 about 8:00 PM They was playing rap music in there calling women the B and W words in the songs. How unprofessional and degrading and on top of this the parking lot is fifty.

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JoAnn Higgins

May 1, 2019

I'm having trouble getting into my digital account after I won a free spin . It froze my app. So that I cannot get into it. Please help. I cannot use my phone either. This problem needs to be fixed.

I'm getting afraid to use the free spin cause it freezes up mostly every time I use it. Please help

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Paulyn

Apr 30, 2019

i was in the falimy dollar in honeapath sc and i was with my girlfriend i went to look at juices and my girlfriend was just looking around i didntfine the juice i was looking for and i send alot a money there but this is not my complaint my complaint is that the employees on that shift were asking my girlfriend if see needed help but for the fact that they thought see was stealing my girlfriend jas never been in trouable or never been arrest and

when we were leaving they yell out to her and asked where the candy was she had she decided not to get it and they accused her od steal i was so enbaressed and huilmated and she was to she was crying and highly upset

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Ashley Williamson

Apr 30, 2019

I went to my local family dollar today where I'm a everyday shopper and have a very rude bad experience. So I'm shopping and I notice everytime I look up there a employee asking if I need help finding anything and I respond no just looking this happened about 5 times within the half hour I was there so

the last time they made me feel very uncomfortable so I check out again they say nothing just mean mugging me. I paid got my receipt and leave. I get

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FELICIA CONSTANT

Apr 30, 2019

It’s 9:55pm and the door is locked. I know it may not matter to employees but 5 minutes can be the difference between a customer never coming back to a store. This store is located off of Yadkin road and Sante Drive in Fayetteville NC

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Anna Robinson

Apr 29, 2019

I went into a Family Dollar Store today. Store # 008102082 in New Castle,DE,19720. When I went to the register, an African American man and a couple of young African American women (all wearing red, Family Dollar vest) were up front in back of the register laughing and talking loudly.

The man was using the word “nigger “ as part of his conversation with the women, as he talked about someone. With customers at the register you’d think they would have had a more professional demeanor, but they didn’t. I called back to speak with the store manager.

The man whose voice I had heard earlier engaged in inappropriate conversation for a store employee, said the manager would not be in until Thursday and that he was was the assistant manager. He wanted to know if he could help me. Well, I think…

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Sherrickia S King

Apr 29, 2019

m I entered the Family Dollar located at 2128 N Washington Blvd, Sarasota, Fl. I went there for men deodorant. I was checked out by the store manager named Shawn. I wasn't sure if the deodorant was gel or powder form.

During check out, I asked Shawn if he knew if the deodorant was gel or not. Shawn picked it up, looked at it and said he doubt it was gel. Two hours later my husband discovered it was gel. I immediately called Shawn using the phone number on the receipt.

I asked Shawn if I could return tomorrow to exchange it because I live in Palmetto, Fl. Shawn told me yes & that he won't be there but Nicky will. I even stated I should be there by 10:30 when I click out.

As planned I entered the store around 10:35 am. I asked for Nicky. Nicky was extremely unprofessional and said no she…

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Sherrickia S King

Apr 29, 2019

m I entered the Family Dollar located at 2128 N Washington Blvd, Sarasota, Fl. I went there for men deodorant. I was checked out by the store manager named Shawn. I wasn't sure if the deodorant was gel or powder form.

During check out, I asked Shawn if he knew if the deodorant was gel or not. Shawn picked it up, looked at it and said he doubt it was gel. Two hours later my husband discovered it was gel. I immediately called Shawn using the phone number on the receipt.

I asked Shawn if I could return tomorrow to exchange it because I live in Palmetto, Fl. Shawn told me yes & that he won't be there but Nicky will. I even stated I should be there by 10:30 when I click out.

As planned I entered the store around 10:35 am. I asked for Nicky. Nicky was extremely unprofessional and said no she…

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Sherrickia S King

Apr 29, 2019

m I entered the Family Dollar located at 2128 N Washington Blvd, Sarasota, Fl. I went there for men deodorant. I was checked out by the store manager named Shawn. I wasn't sure if the deodorant was gel or powder form.

During check out, I asked Shawn if he knew if the deodorant was gel or not. Shawn picked it up, looked at it and said he doubt it was gel. Two hours later my husband discovered it was gel. I immediately called Shawn using the phone number on the receipt.

I asked Shawn if I could return tomorrow to exchange it because I live in Palmetto, Fl. Shawn told me yes & that he won't be there but Nicky will. I even stated I should be there by 10:30 when I click out.

As planned I entered the store around 10:35 am. I asked for Nicky. Nicky was extremely unprofessional and said no she…

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Audrey Stewart

Apr 27, 2019

On Easter Sunday 2019 the store at 655 24th St Port Huron MI has falsely accused my husband of trying to steal hair clippers. He was confronted in a store full of people by Sam, the sales associate. When purchasing pineapples he was told he Cannot return and was highly upset bc of the embarrassment over something he did not do.

We have returned to see the tape but have been given the run around by the manager Lillian. Yet to this day we have been given no proof and have considered a lawsuit for the whole ordeal. Please contact us 810 292 2436. Thank u

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Bobbie Tuft

Apr 26, 2019

was in family dollar 2809 tobacco rd hephzibah ga on friday april 26 about 1:15 had 6 items told the gentleman I had 2 coupons he asked the young lady that was working how to do coupons he scanned them first he said I should have rang the items first she replied common sense should have told you that. she starts doing the neck move and mumbling I said if its a problem for you to wait on me you keep the merchandise I WILL TAKE MY BUSINESS SOMEWHERE ELSE.

people work to hard for their money to be treated so rude

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Jim Walton

Apr 26, 2019

I would of given this experience a 0 if I could. I go into Family Dollar on a regularly, so much so I know right where the items are that I need. So I'm never in there more then 10 minutes, 15 minutes tops.

Well this time I go into your Family Dollar Store # 03053 @ 500 Butternut Street, Syracuse, NY phone number 315-472-9560. When I walked in your cashier greeted me. While walking towards the aisle that I need to get my first items, I noticed this lady with a red Family Dollar shirt on come rushing down the aisle.

As I turned into my first aisle she was popping her head around the corner watching me. When I looked up from bending down she pulled her head back around the corner. Well at first I didn't think anything about it.

I go onto the next aisle, only to notice that she is…

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Bryan shap

Apr 25, 2019

The customer service is horrible! Employees are very rude and disrespectful and the store are a mees

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Lynn Hernandez

Apr 22, 2019

this complaint is about store 5748 in Robstown Texas you have two people working there which are very rude and treat customer like crap a month ago i went to buy detergent and one of the I think her name is voila was very rude to two lady that were there had a little boy that was crying because he wanted a toy and

she approach them and told them to leave the store and they were banded from the store because the little boy was crying that is this is wrong and then yesterday I went to get some snacks and the other manager dark skin lady was talking to a friend of hers holding the line and I complain and I guess she got upset and told me I will help next one in line and

I was going to pay she said she didnt have change that if I had a smaller bill and she was giving me attitude I really…

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nina thomas

Apr 22, 2019

i purchased movies, only to find out that it was gay men porn. and to top it all off they were teaching about hiv. and it was mis leading.

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Philip Lowe

Apr 22, 2019

Well theres a employee named Sonya at my local store in Glasgow ky southgate location who just keeps being really rude to my girlfreind. This one employee keeps getting smart with her really badly. She just gets in the store and this Sonya begins following her around harassing her.

I know of this were my business I'd flat fire a employee in two seconds if I owend a place or building. I mean doing it once was bad but this girl has done it lots of times now to the point my girlfreind doesnt even wanna go back there shopping.

She came home in tears today on her birthday or all days horrified because Sonya had embarrassed her so badly. Can someone please look into this horribl2 unfired unjust behaviour please. Thank you.

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Kenneth Norman

Apr 21, 2019

D store @ 3731 MLK drive in St louis Mo. on Saturday April 20th. day before Easter and the doors were locked at 7:27 pm but the stores hours say close at 8:00pm. There were many cars and pedestrians pulling up on the lot and leaving.

We live in the Neighborhood and frequent this store every week and it is our stock up store. The eve of Easter is a bad time to close this store I would think because we were actually looking for Easter stuff.

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Bill junt

Apr 20, 2019

Store #12174 picked up bread all the loaves were on shelf that said $1 when i got to register different price no apology just a clerk who wanted to argue tjis store is close to me i will drive to dollar General or dollar tree next time .F- FAIMLY DOLLAR ON PRICING AND STICKING CORRECTLY!!!

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angelique vaccaro

Apr 16, 2019

I would like to file a complaint on family dollar store in Dorchester mass. 1089 Dorchester ave. Milk has been left out till the point of being warm. Frozen foods being stored in the fridge and on three separate occasions i have gotten thawed pizza and burgers.

the the packaging clearly states keep frozen. The fridge is at a 40 degree temperature. i have also gotten food that was out of date and moldy. Something needs to be done as people can get really sick from the food not being properly stored.

Until this changes my family and i will not be shopping at family dollar.

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Susan

Apr 16, 2019

Your truck blocking a city street and my driveway for over two hours.

Also I called your home office and waited for over one hour and never spoke to anyone. Next time your truck blocks my driveway and street I will call the police. Your location is at 1508 Center Street, New Iberia, LA.

This is not the first time this happens.

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Mayda Santos

Apr 16, 2019

I purchased 4 Grommet Panel Curtains item #032251284687 at the Family Dollar store located at 8404 Madison Avenue, Cleveland Ohio. The sale signs were posted all over the store and said take an additional 25 % off on Red Tag Clearance items.

When I went back to the store to tell Sherae the Manager that I did not receive the sale price she told me that she could not give me the 25 % off because she was a newer store. I told her all I wanted was for her to honor the additional 25 % off on my curtains which were red tagged.

She then stated to me that she could not do it for me to go to another Family Dollar that I just came from in another city. I told her why did I have to go back to another store when I purchased the curtains at this store.

She then said that she would do it just this…

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Amy

Apr 16, 2019

Very rude girl ,and loud heard her half way across the store and using cuss words f.... Bomb had my kids and it has happen more then once it's every time I'm in this store, her name is Cheyenne.

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Paula

Apr 15, 2019

Store #1756 (Houston) is one of the worst stores yet. It's filthy, merchandise all over the floor, and most of the items are not on the shelves. It might be because they're too lazy to put it out or the manager doesn't know how to make the order.

I have gone into the store to buy the Money Pak cards. At first there was not a problem. Now, if the Manager is not there you can't purchase the card. When is she there? I work during the day and I stop on my way home.

This is one of the worst stores yet. I use to spend almost $200 every other week and I have done this for the last few years. As of today, I will no longer be shopping at your store, nor will my family residing in the area.

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Renee

Apr 15, 2019

On April 14,2019 around 10:00am. Entered Family Dollar at 1315 Boston Road. The employees were talking then after the slim lite skin female after Finnish ringing up a customer she turned to her co-workers and said you see that customer that just left? I beat her up.

There's more please call me Thank you Renee Banks

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Hli Xiong

Apr 15, 2019

On April 13, 2019 at 11:30 am I decide to stop into Family Dollar located on 2017 Jackson street, Oshkosh, Wisconsin. I typically do not stop into. Since it was close by I decided to stop for time sake. I entered the store in my black north face jacket, jeans and my traveling small purse backpack, since I had just came back from South Carolina the night before.

I went towards the house-wear section and detergent area bc obviously I needed detergent and I saw some cute decor stuff. After I checked the detergent and was looking around house wears, I checked my phone and texted my mom back.

Right after that moment a larger white female employee, around her mid 30’s, came up to me with an angry look on her face asking me, very unfriendly, if I needed help. I was a little confused because I’ve…

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JENNIFER KINGERY

Apr 13, 2019

I stop at the family dollar in newton falls Ohio April 13 2019 at 11:30 and the store was lock customer standing outside said they would be back they had to go to the bank and had some arrons to run and this is not the first time I went to that store and its was closed

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Kristy

Apr 12, 2019

00 off 2 item coupon I said it did not come off she said oh tgat was me I didn't hit total I went ahead an paid bc by this time i was allready aggravated. I got my change went straight home looked for receipt I always view my receipt every single time we'll I didn't have it remind u it only took me probably 2 mins to get home I call the store an say yes can u get the otger cashier to get my receipt an I'll come right back for it?

She rely the message then says she done bagged up the trash an took it out back the cashier is hollering through the phone tell her she shoukd of grabbed it she repeat an said yea u should of grabbed it ok it shoukd been given to me with my change shoukd I reach over the counter an take it every time? 46 but no.

I never got tgese items cause I needed them I…

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Sandra

Apr 11, 2019

Tenían el sticker d la oferta y no la kizo aceptar m dijo despotamente q era una oferta caducada y aparte voy a pagar y m dijo q no tenía cambio q fuera a cambiar y volviera

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