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Facebook

1.0
580 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Vinodkumar

Jul 24, 2016
0

Unfortunately my Facebook is not logging in and it is asking dome confirmation code. I am not using that number and I tried alternative one but I am fail to retrieve my Facebook account.

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Ron

Jul 11, 2016
0

When Facebook is responding, it works reasonably well. But it keeps stopping and I have to re-boot. Is that my problem or Facebook's?

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Tyrion Thompson

Jul 8, 2016
0

I wasn't on line at all yesterday because of not being able to use Facebook. The corporate office is banning me for no reason that I know of but there is something on my page that I did not do.

Please can you find out who is using my account because this is not only worrying me but frightening me too. I do thank you for looking into this matter and providing services for Facebook users when they ignore us.

Please, could you give me a date as to when I will receive answer?

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mayank

Jun 29, 2016
0

Facebook says that my account is spreading spam. Now, they will not let me login. What's going on?

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Mark

May 10, 2016
0

Nearly 5 years ago I complained about some pictures and comments posted on face book by some one posing as me. I didn't open an account and have never used Facebook.These pictures and comments are still on facebook after I was assured that they would be removed it's extremely upsetting to say the least!

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Jose Bayanilla

Apr 27, 2016
0

On 4/26/2016, someone (unknown) has gained unauthorized access to my Bank (Banco Popular de Puerto Rico) Visa Logo Debit card ending in xxxx xxxx xxxx 2736 and charged $500 each for two separate Facebook Ads. I need for a Facebook security representative to contact me as soon as possible to coordinate the next steps in releasing the funds amounting to $1,000 back to my account. I have already notified my bank, reported the unauthorized transactions, and cancelled my debit card.

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David Allen

Apr 14, 2016
0

I am getting a load of notifications on Sky adverts, that I do not want, and I want them stopped and don't know how to do this. Can someone tell me how to report spam advertising to the product management team at Facebook?

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Marty Nelson

Apr 14, 2016
0

I would like for my Facebook page be deactivated for good. I ask that it be deactivated once and I went through all the steps to deactivate it but a couple of days later a friend of mine said it was still on there.

So please could someone deactivate it for good. Or maybe this company does not want that too happen?

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Rafeul Hoda

Apr 11, 2016
0

Having problems with Facebook where they are asking me to confirm my identity. Has anyone been able to fix this?

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jagruti bandhankar

Apr 11, 2016
0

I am upset. Ordered new blinds and they never came.

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Jody Reynolds

Apr 8, 2016
0

I have an android phone. The new version of Facebook and messenger are impossible to see the small print. It's so hard to see it gives me a headache and my eyes hurt so bad. I know other people have a problem with this too. They must.

The print is so tiny.

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Shakira

Apr 5, 2016
0

Someone called Sophie reported my photo (nothing wrong with it) it had over 200 likes and I was fully dressed and I was smiling all nice comments nothing wrong with it. She reported it and it got removed I'm not very happy with this it's so childish to remove one of my best photos!

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Jule Westcott

Mar 31, 2016
0

They censor free speech and ban me like they are punishing me like a red headed step child. I want my acct terminated, but Facebook does not allow you to do that. Only deactivate the acct. I don't like them to keep me on file forever.

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Vinay C K

Mar 31, 2016
0

I have a set of 5 pages of the same name, same category, same thing, which I ADMIN for two! All criteria mentioned in the merge requirement is perfect. Yet Facebook customer support center in India keeps telling me unable to merge pages every time I send a humble request to merge them.

Kindly take up an action before we forward this complaint to your higher authorities in India branch. This is definitely going to be a problem going forward if they do not listen to their customers.

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Susan Cattell

Mar 26, 2016
0

Facebook keep locking me off my own account. No reason other than suss activity. I'm tired of it try to upload proof of who I am but can't for whatever reason. Why is Facebook being so discriminatory toward me. I wish to complain but as per it's impossible there's more but only have 100 words.

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Holly Clark

Mar 16, 2016
0

My account was blocked by Facebook on March 13th due to someone reporting a comment I made where I used the word Whore. Although I am not blaming them for blocking my account without even asking for explanation from me. I was attacked by a group for over 48 hrs and finally I got in the gutter with them and called one of them names. My complain however is about what they said. Their message says I will be blocked for 24hrs but after 48hrs I am still blocked. To post a message on their Community Support group you have to log in (how?). If you go and make a report about a Disable account, it comes back and says, THIS ACCOUNT IS NOT DISABLED. There is absolutely no way to asked them how their clocks works?

All I want to do is to get my account and close it forever. This is the first time I…

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David

Mar 8, 2016
0

I have been hounded by face book, first I was banned for sharing my group with other groups which as I understand is a legitimate way of promoting a group. I have now been banned for posting photos containing nudity and yet I have not done so, face book presented a picture as 'evidence' that showed no nudity. I am now unable to contact friends and family or reply to adverts etc.

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Denai Holts

Feb 25, 2016
0

My facebook page isn't giving me the option for emoji like at the bottom of a post. I have deactivated and reactivated my facebook app 3 times and still nothing. How can I get help with this without adding another support ticket.

I need to speak with someone in Menlo Park asap!

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Paul

Feb 23, 2016
0

Hacker on Facebook is posting rude homophobic comments on my facebook notifications. Have requested it be removed but offender continues posting comments. I have submitted this over and over using the online complaint forms and notes for Facebook, but they will not help at all.

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John

Feb 20, 2016
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I was blocked for three days for "harassment" for making the unremarkable comment. Facebook customer service is a joke!

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Prın'Ce

Feb 16, 2016
0

Somebody hacked my Facebook account and tried to change its name. But he can't do it because of Facebook security. Now i get it back but it shows me help us to confirm your name. I tried it with my ID, but it further says me it shows your not the owner of this account.

It clearly shows my name and DOB!

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john Goff

Feb 11, 2016
0

My wife has passed away 11/11/2014 so called friends have posted pitchers of her with out my permission. I have ask them very nicely to to stop but i have been told to stay off their facebook page by them and they have blocked me from their pages.

I just want them to to stop. Anyone who wants to post any pitchers of her i want them to consult me first.

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Russell

Feb 9, 2016
0

You have people coming online saying they work for Facebook and telling people that they have special offers or have won a sweepstakes and want person information from us and in their background pictures have a photo of Facebook. I think you should investigate this matter.

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Shiloh

Feb 6, 2016
0

Hello, good day. I wanted to enquire, how long does it take for my Facebook account information to be verified, when my account is locked out so that my user name is verified? I already submitted my government issued ID over 5 days ago.

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Bridget

Feb 2, 2016
0

My husband is in the United states army fighting in a war in Sudan. There is a facebook page with his picture, on his profile it says he is engaged. I spoke to him last week about the page. He told me that he doesn't have a facebook page.

I don't know who created it. But I would like to have it removed immediately. That's disrespectful to me. Can ya'll please do something about it or I will contact the army and have them to do something about it.

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Disha Classes

Feb 1, 2016
0

I have promoted my page from facebook but now i don't want to continue but the amount was been credited from my account. Please cancel my promotion and do not deduct any amount from my account. Please reply as early as possible.

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dawn keeble

Jan 26, 2016
0

I was contacted by a Ensley Charlean Bernice (Charlean Bernice Ensley) to inform me that I was one of the lucky ones picked to receive 6,000,000 us dollars from facebook. After I gave her some info (no bank details) I began to get suspicious.

I accused her of being connected to a scam. She has now removed her contact details. Facebook should do a much better job at the corporate level of removing these types of scams.

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Richard best

Jan 23, 2016
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I am considering leaving facebook because of their tax avoidance. It is not a good example to all of us that pay.

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apena aliu

Jan 22, 2016
0

My facebook account had since blocked for some days now and I tried to have it unblocked with my international passport but won't let me. I want my account back please, thanks.

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Becky Severin

Jan 21, 2016
0

Just want to know how to stop Facebook from loading, loading, loading, jumping, skipping, etc. as I'm trying to look at it. No sooner do I start looking at the first or second post, than it will jump three or four posts later.

It's like a runaway train, and I can't stop it. This has never happened before. Does it have anything to do with that new box that started appearing beside selected posts that asks me if I want to share? Less is more, Facebook.

I just want to look at a few things and log off. I can't attach an image - the whole thing never remains still long enough for me to read a complete post from anybody!

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T. Whyman

Jan 21, 2016
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Internet 'trolls' are a reality- it is unavoidable. No one would disagree that they exist. Anyone who has used social media for enough time know just how nasty they can be. No one should disagree that the administration of a page has the right to remove 'trolls' that are causing disruption on their own page by such people. But should the 'trolls' be able to report someone for being banned? Certain Facebook administration staff seem to think so.

It seems that my account has been suspended for a month due to a 'troll' taking offense at being identified and banned as such... ..of course the contents of the post that the 'troll' made which necessitated his removal were completely in line with Facebook Terms of Service.

Of course there is no appeals department for Facebook to look into…

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Ellie

Jan 20, 2016
0

Just got Windows 10. Now I hit FB and it goes there & then just goes back to cover page, it doesn't stay on. Did get a e-mail from FB and when I clicked on, it was something about a job?

Maybe my computer just got hacked. Does this sound familiar to anyone?

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Cynthia

Jan 19, 2016
0

I have a group that is supposed to be secret and I am getting requests to join my secret group. How can that be if they aren't supposed to see my secret group?

Also when I go to Facebook's to find thing to post in my secret group every time I make a copy of an article and paste it to my group and then go back to Facebook's it takes me back to the beginning of Facebook. I don't like it and neither do any of the people I associate with.

I would appreciate some answers and some help with these two problems please. I expect to hear from you about these problems.

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Hafsa

Jan 15, 2016
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The man created another(fake id) for blackmailing and he blackmailed me and said that he will leak my personal data in the public. This matter is very serious but Facebook does not take an strict action to this id and suspend him.

I have asked that they trace his location via his fake id. I'm sending you his screenshot.

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Muhammad Viki

Jan 9, 2016
0

Hi. I want to open my Facebook account. But i cant open. I do not know what happened with my account from last night. Itx showing.. "

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Bridget

Dec 31, 2015
0

The reason why I have complained to ya'll about Facebook is because I am being harassed. I reported a user to Facebook corporate before and nothing was done about it. He has another facebook page and now he have his girlfriend writing to me.

Can ya'll please do something about it or direct me to the customer service line at HQ?

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Muhammad Lak

Dec 30, 2015
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My facebook account was hacked and now the person who has it is demanding 1,000 rupees to give it back. I have tried to email Facebook support and they are no help.

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Leon

Dec 28, 2015
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I am complaining on the other half of my mate as he is unwell to do so. My mate has never had a problem with Facebook until yesterday. He received many messages from a fake account, asking for is location, who he is? etc. The account was Emma Jane it looked like it was someone from Pakistan. Also many people has just been using his pictures without his permission that should never be allowed. He reported it all but Facebook couldn't take them down. Why? Are you dumb? Cant you see its fake accounts? Cant you see people using his pictures?

It has made him very ill, and really paranoid, i woke up to find the toilet seat rip off and placed under the bedroom door without things. He is ill as it is and he takes 30 tablets a day for his adhd and many other things. This has made him even worse.…

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Alex jobling

Dec 26, 2015
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A person has posted a nude image of me online. I have reported it but I want it gone quicker then 3-5 days. Is there a contact phone number for Facebook I can call with a complaint? Their support form seems like a waste of time for situations like this.

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Constance Lane

Dec 26, 2015
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You have chosen to punish me for quoting from the King James Version 21st Century Bible the words of Jesus spoken in Revelations, on the day that Christians celebrate his birthday. The other quote that Zionist Facebook objected to was from Miko Peled, Israeli from Jerusalem, which has been circulating Facebook in a meme for years now. How could this possibly be against Facebook's community guidelines? Truth must be against your community guidelines but only when stated by certain kinds of people. Perhaps those who interpret the guidelines need a refresher course in Human Rights.

Looking at the ownership of Facebook is very revealing: Goldman Sachs, Jeff Rothschild, very strong Zionist supporters. The Rothschild family owns 80 % of Israel. If you continue to allow Zionist to control you…

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Chris Lakes

Dec 24, 2015
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I have been banned from Facebook for 24 hours now and additional 13 hours has been placed on me. This is unfair to me I do not swear and always fact check my posts. I have seen far worse on Facebook than my true picture. I have seen lies.

I am a historian and fact check everything I post please lift this unfair ban from my account or help my contact Facebook corporate offices so I can plead my case to them.

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Mary O'Brien

Dec 23, 2015
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Is there a type of contest going on where a friend from Facebook tell you to contact a John Bilscher to obtain $50,000 in cash or a new apple computer? Then he wants you to fill out a form and then he will notify you if you are a winner or not.

I found this highly unlikely, so I thought I had better notify someone in case it was a scam. But I could not find a phone number to call Facebook customer service, so I thought I would file a complaint here.

Thanks for your time and have a Merry Christmas.

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claudia thomas

Dec 15, 2015
0

I have two accounts on Facebook. Someone has tampered with both accounts and they are no longer on facebook. I have tried numerous ways to get the accounts back including updating new information and ID but I have not had any response from Facebook customer service.

Can you please look into this and let me know what has gone wrong. I feel really frustrated. I thought facebook was safe, but it seems there are no safeguards against people who are bent on evil. Please please help me resolve this issue.

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Jerome

Dec 1, 2015
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Dear Facebook Complaint Dept. -- I went on a post that had a picture of a woman with one leg and an artificial leg. And this Jim McQueen comments to f*** her and he think ls that's okay? So, I told him that is not right and he answers me with even amputees need to be f*****.

Please get this jerk off facebook for very inappropriate comments. This is why people need to be banned instantly for comments like this.

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Barbara Hawkins

Nov 29, 2015
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My account says it is temporarily locked. Then Facebook wanted me to change my password, which I did and they reset it. I am still locked out of my account. I would like to know why it has a security lock on it, and what I did to cause that to happen.

This is very frustrating to me. I can't even say thank Facebook corporate office for helping me, as so far this has just been a nightmare.

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Donna Tribble Smith

Nov 29, 2015
0

00 via FedEx, free, and you don't have to pay the money back. I informed my friends that this is a bogus account, fraudulent, and do not give out any information about me or you. I went into Facebook, left several messages with my complaint.

I than changed my password.

However, I was asked to update the Facebook app, so I did. But, I immediately started having trouble logging in. Next, the Facebook website stopped working, so, thinking it was because of the upgrade, I un-installed what I thought was the upgrade.

But now when I try to login to my Facebook account, I seem to have been caught in a loop where I am asked for my password, next I am told that my password (for security) has to be changed. Once I change the password, I am told that my phone number is incorrect.

Sometimes, I…

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El

Nov 25, 2015
0

I reported a picture some KKK member had up of two men being lynched. Facebook replied that it didn't violate their Community Standards policies. It's a picture of two men being murdered. Quote from a March 2015 Guardian article regarding the updated FB policies: “We also remove content that expresses support for groups that are involved in the violent, criminal or hateful behaviour mentioned above. ” What liars.

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Mudji

Nov 23, 2015
0

Dearest Mr Mark Zuckerberg, CEO of Facebook. I'm emailing you to file a complaint about your facebook team. Iecently I had emailed you a letter to complaint about the fact that they are requesting me to upload my photo ID and other personal information.

This has been going on for so long and it really wasting up my time to all the time log in and sign up to facebook. Is there anyway where I can be helped with out any personal information just to be on facebook?

It is sad that I can't even chat with my family members because I'm not on facebook. Please take care of this matter as soon as possible. I've been trying for days and days to relog in but it wont take me so.

I have other important things to take care of and I can't just take up my time by relogging in I feel really upset about…

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Sue Tomulaitis

Nov 22, 2015
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So many things were going on Facebook that needed legal attention and just to follow up on harassment by some. I filed complaints and tried to get some kind of help regarding people bashing me and causing harm to my livelihood and not one of my complaints were ever looked into.

I have been suspended from my job and harassed by people on here over and over called at my home making terrorism threats and carried concocted stories that did not mean a thing. Facebook has no scruples and could care less of something very serious would happen.

My attorney will be looking into this mess and will find the answer since no one there even cared and let unethical things happen. My job is still in jeopardy and I am summoned to court over Facebook. I guarantee there will be an answer to all this…

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Debbie Wilson

Nov 21, 2015
0

Hello this morning I was on facebook. After that it would not let me back on, it is 12:05 here, so it has been hours that I have tried. its after midnight here. I like playing happy acres on facebook but havent been able to since this morning.

Could you please help Ive tried everything I could think of, I thought at first facebook was down but I was told it wasnt by family members.

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