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Facebook

1.0
570 complaints

Address

1 Hacker Way, Menlo Park, CA, 94025

Facebook users are experiencing widespread issues with disabled/hacked accounts and inability to recover them due to inadequate customer support that rarely responds. Users are devastated by losing years of memories and photos, while many feel unfairly restricted or banned without clear explanation or recourse for appeal.

Common Issues

45% (257)
disabledhackedlocked
30% (171)
no responseno replycan't contact
15% (86)
memoriespicturesphotos
25% (143)
blockedrestrictedbanned
10% (57)
overchargebillingpayment

Complaints

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Loren Corona

Oct 4, 2021

FACEBOOK is a scamming company.

We invested tens of thousands of dollars promoting our page and likes suddenly one day they "decided" to shut down our page for no reason other than saying that we promoted organic posts too much.. whattt??? then they want us to re start a new page and restart paying for likes from scratch.

They are abusive prepotent and unfair with the people its an unfair company bad managed and biased against anyone that they smell" bad.. pretty bad.

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Shamous j. Watson

Oct 4, 2021

I'm not a Facebook user but Facebook has been letting people bully me.

One person is James Watson from Bayminette Al..

These people have been telling lies about me for years on this site.

Now keep in mind I never had a Facebook account, and I will never have one, simple because of the misuse of the site.

I'm asking for you guys to shut down the ones who have been bullying my name.

Do your research" you guys know exactly what I am talking about!

Do the right thing, Thank you, Mr.

Shamous J.

Watson

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Ebrahim Salaman

Oct 2, 2021

I think you made a mistake by blocking me from posting and commenting on groups, please review sir.

Also we are not rich people to spend money on advertising so this is the only way we can advertise for free.

I posted once on every group I didn't break the rules by spamming so that is why I think Facebook made a mistake by blocking me.

Till date they haven't reviewed my query which I did report to the help center, normally if something like this happens they will get back to you when you report this time they didn't.

I feel Facebook has a way on forcing people to pay for advertising rather than using the free advertising means on the groups that's available.

I did get banned before from posting on the groups but I have learnt now how to post and not to over poet on any group hence the…

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Roseline Adelakun

Oct 1, 2021

My name is Roseline Adelakun with a username of Roseline Adelakun.

I tried logging in yesterday night(30/09/2021) around the hour of 11pm but to no avail.

The message I received was wrong password so I decided to click on forgot password.

Then I typed my number and the reply I got was that my account does not exist.

Later on I used my email then I got the same message as the number.

Please I really want to you to look into this cause this account is highly important to me as it is a way of connecting with my friends and I can't afford to start again.

I await your response.

Thanks

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Muhammad Owais Raza

Oct 1, 2021

Sir mera facebook page Muhammad Owais Raza Attari Unpublish kr diya gya hai so kindly sir mera page publish krden plz

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Rick Davis

Oct 1, 2021

More than a month ago, a hacker took my Facebook account and also changed the administrators to my pages including two non profit pages.

Facebook has no way to call or email customer service to get a human being to resolve my issues.

While I was able to get a password changed, I cannot get the two part authentication code to access my account since I cannot log into the account to get the code generator needed to access the account!

Catch 22!

Their Iphone app has an option to notify them that I cannot access the code generator, but it does not work! (Android phones do not even have the option.

Online, there is an option to send ID to verify who I am, but it just changes the password and does not provide the two part authentication code.

The email received said to reply for more help,…

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Dana Jarboe

Oct 1, 2021

I have been warned and again have a warning for bullying.

I just got my recent warning tonight.

I did not bully anyone unless saying I stand for freedom is now bullying!

Can you explain this warning and take down the 1 from over a year ago that you won’t even show me what I did!

If anything you people are trying to bully me!

You are trying to take away my Constitutional right of free speech on my private Facebook that is not open to the public.

It’s only you people that are butt hurt over something.

My 10 friends could care less.

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Amy Brewer

Sep 30, 2021

My daughter has had a fake Facebook page made about her and in her name.

The name of the page is lizmethmarie Brewer they are saying horrible things about her and my family.

They have said they wished she was dead and the latest is they took my grandkids pictures and posted nasty things about them with the picture.

We have requested multiple times the page be removed and yet Facebook does nothing.

We want the page removed immediately.

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Pat

Sep 28, 2021

I had the phone # to one of your agents but accidentally deleted it.

I was supposed to receive a pair of leather saddle bags at my house a week ago last Thursday and as of yet have not received them.

The customer service rep said his name was " George " Where are these bags ?

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Muhammad Owais Raza

Sep 28, 2021

Sir Mera Facebook page Muhammad Owais Raza Attari unpublished hogaya sir plz mera yai page publish krden apki meherbani hogi

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paul a denbroeder

Sep 28, 2021

again being blocked for 30 days because me calling a guy a young dog,

as a compliment because of his youth and strength......but no..fb says i

bullied him.....lol....crazy........last time i got blocked on fb for 30 days....

few months ago...for posting a photo of biden and someone was offended,

and yunno what....that photo came from facebook lol........and i also used

a guillotine gif and got punished.....and yes,that gif came from facebook also.

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Rehan Khan

Sep 26, 2021

Any one hack my Facebook account and he added email and he change password also please help me

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Pondicherry Manikandan

Sep 26, 2021

Pondicherry manikandan Account does not opened please recover soon facebook

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Gayle Calabrese

Sep 25, 2021

my account was deactivated without giving any example or explanation.

I was told I had 30 days to request a review.

Immediately I clicked on the link that was to have done so.

Each time I checked on the status it appeared that “Account in Review.” Today I'm told that my “Account Has Been Disabled You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.

We can't review this decision because too much time has passed since your account was disabled.

This makes no sense at all.

Besides not explaining what “activity,” I'm now being told “too much time has passed since it was disabled!” That's hardly my fault, is it?

This has not only been a cause of distress for me, but my friends.

Many of whom are also geriatrics whose social outlets are…

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Lester Hayes

Sep 25, 2021

Their broke rule of freedom of speech.

They have community that will suspend u on common fact.

Should have never been suspended 3 days without a warning.

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Deborah Mccusker

Sep 22, 2021

I have been blocked from facebook but am still able to get back on temporarily after a friend told me my old accounts are still open.

This goes against MY PRIVACY and wishes

I have reported these accounts as fake in the hopes of having them taken down.

Please rectify this and delete all my old accounts.

This is my first step.

If it is not complied with i will take this to the press to complain about the abuse of privacy and private information

Deborah Mccusker

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Liza stimpson

Jul 20, 2021

I brought a belt on VintageApp and paid £25.

00 inc postage on the 8 July 2021 the name of the seller was Sol Dadzie I paid with bank transfer and it never arrived , he has took his name off of the VintageApp so what can you do to help with this situation

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Cody Wooten

Jun 29, 2021

I've tried your help department numerous times and it's a waste of time.

I tried logging into my Facebook numerous times and I am not able to because I changed my phone number and now I can't receive a text message with a six digit code but yet I can log into my email account did I use on my Facebook.

I still get notifications sent from Facebook.

I've given you my first and last name my email address even a picture ID of my driver's license but still no help from Facebook.

This has pissed me off because I have pictures on there that I need and do not have access to my own Facebook account which I think is bullshit.

If this is not fixed there will be a report to the better Business bureau because I'm sick and tired of dealing with the terrible help that Facebook provides you can't even…

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Roisin Mclaughlin

Jun 7, 2021

I am very unhappy with the facebook staff who mistakenly blocked my sisters facebook page for 24 hours the staff should be let go for 24 hours and no payment or holodays.

I would like to hear from the manager of facebook as i am not letting this problem go if you could contact me that would be great or i will he going further a firld

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Paul Wilson

May 11, 2021

After a day or more of being bombarded with awful comments of foul language, I let it get the better of me and used bad word and FB rightly so blocked the bad word and band me from making any comments for 24hrs and rightly so.

Thing is the many bad comments me and some of my friends recieved.

Not one of them were blocked and not one was taken down even after complaining to FB.

I have screenshots for evidence of these comment's and screenshots of me making complaints about comments.

I was on a post that is very close to my heart and I notice often that you get the same people targeting these Christian posts repeatedly with foul comments.

And FB are allowing it to go on and I have seen many similar complaints to FB by other people.

I think FB should be punished or something for there…

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Christopher Randell

May 3, 2021

My account was disabled and the only way to restore it is to log in to Facebook.

I can't log in because it is disabled.

I have requested a review but can't talk to anyone.

I don't even know why it was disabled.

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Marcus Williams

Apr 27, 2021

Your have shut my account for nothing I've read these lost.

It seems that you don't like people and especially black standing up to there abusers and you shut my account down for something that wasn't that serious.

And Bossie is right you bums is Prejudice and cowards

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Jennifer Rogers

Apr 13, 2021

I bought a pair of shoes which were advertised on Facebook I want to return them but I have contacted them numerous times and I can’t get them to send me details on how to return them they seem very reluctant to give me a refund the company which is advertising on your site is Windwaitting could you contact them on my behalf please.

Mrs J Rogers

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Capt Manoj Gaur

Apr 6, 2021

I have posted a video showing excercise to prevent corona.

They have blocked me for 24 hrs.

Will take them to court of law and file a defamation case asking for compensation for insult and mental harrassment.

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Neeraj joshi

Mar 30, 2021

It has been over a month, 24 hours a day tells that there is a lot of loss due to the market place, if there is any problem in the market place, then you should mail it and tell it is completely wrong, closed and there is no answer.

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