CHuck Walker
I bought my I pad 3 years ago. Last year, just before the warranty expired, I took it in to have the screen replaced, it was just a small crack in the bottom corner of the IPAD. When I took it in, they told me they needed to replace it. I had just retired and do not use it like I used to So I said ok. Flash forward 9 months and I did the latest update to the iPad and could not get it to come back up. Ticket # 20000036311427 is the actual ticket number: I called support and they finally booked a meeting at the iPad store to resolve the issue. So I took my day off and made a trip to the IPAD store. When I finally got to a tech and convinced him that I had been through the process to bring it back up, he tried 3 more times to bring it up.
When he could not get it, he went back in the back…