Aeroplan

I keep trying to place order online at the aeroplan e store using my points and they keep canceling my order about 10 times now I've sent emails asking why they keep doing this they never respond the one time they responded the person said they will look into this and I never heard from them again

I booked vacation using Aeroplan, and its not showing on the Hotel's website for which I booked reservation. Furthermore its impossible to reach Aeroplan support ! they designed they phone system (IVR) the way that person cannot get through

I made an on-line purchase using my aeroplan points on July 4, 2023. My order was rejected immediately. I called Aeroplan and was told my account was put on hold because I have not redeemed my points for one year.

The agent told me that my account can be restored after 10 business days. I waited for 16 business days and went on-line to do the same purchase again. I ordered an Amazon $100 e-gift card, order #AC47967072. This time, my order was rejected again.

I called Aeroplan trying to find out why my account was not restored after 10 business days as promised. The agent told me that she cannot solve this issue and transferred me to another department. There, I was put on hold for over 2 hours and no one ever came to the phone before the line was disconnected.

I am wondering if there is…

Aeroplan telephone answering system is not managed by a human being. Whether it is to book a new flight, or to change an existing flight to to get things corrected, the automated system's response is something like, "I am sorry I cannot connect you". It is a shame to call Aeroplan as a Canadian outfit, and I rate Aeroplan as the worst frequent flier outfit in the entire world.

Show me (not tell me) how to get to talk to a live person.

I was not given my points for 2 segments with a Star Alliance member. I filed the missing points form and got a response they were looking at my case. It's been over two months with no response. When i try to call i can never get through to anyone. Terrible customer service

My account was compromised in January 24 and again in Feb 24I have called several times, with a promise that my points would be reinstated by last Sunday, March 26 2023

The wait time to reach someone is over an hour, my last call was 3 hours. Today I tried to call and I could not even speak to a representative

I have a sister in Vancouver with mental health issues and I need to book a flight with my points of approximately 300,000 that have been stolen

Heather Fitzgerald 647-292-3215

Contact us number takes forever to reach an actual rep. Most useless phone validation process out there.

I was supposed to receive lounge passes on my aeroplan account as a result of my spending on my TD Aeroplan Visa Business Card.

However, I attempted to download the QR codes for use in the maple leaf lounge on my flight today. There were no codes, I called the Visa company who said I should have 3 passes and was told to call aeroplan, despite 3 calls and over 2 hours of waiting I managed to get through. The aeroplan rep could not help, citing they cannot tell if I have lounge passes or not and to all the credit card company. I called the CC company who told me to call aeroplan again. This time I could not get through. Suffice to say I did not get to enjoy a lounge visit

I have called there a dozen times trying to talk to an agent and no matter what I say to the robot I cannot speak with an agent. I have tried asking for an agent, saying my mother died, tried to book a fictional flight, offered to buy a million points but no way am I speaking to an agent.

For well over a month, it's been impossible to book an Air Canada flight using Aeroplan points, whether on the internet or by phone. A n internet verification code either never arrives or arrives too late to be used. Aeroplan's main number 800-361-5373 leaves the caller on hold for hours.

A secondary number 888 974 0292 was answered, but you are referred to a third number 888 247 2262, which gets answered, but they are not trained on handling Aeroplan points. We were so desperate to get our flight booked we paid $417, and were told we would have to pay for out bag at the airport.

00, and our baggage should have been free. We demand a full refund for all our costs. The only thing that came free was the hours and hours of frustration. Shame on Air Canada, and shame on Aeroplan.

Please see the following email from Aeroplan dated February 5, 2019 where I was advised that I had 12 000 miles. Since then I have never received any correspondence from Aeroplan. When I do a search on my account it indicates I have 0 points. Please make the necessar adjustment, on my account as I have worked hard to accumulate these points/miles.

De: Aéroplan [email protected] Objet : Joanne, vos offres de février sont arrivées Date: 5 févr. 2019 23:15:49 A: [email protected] En tant que membre depuis juin 2018, Vous avez 12 000 milles* derrière votre plan aeroplan Vis offres Joanne, découvrez des offres faites sur mesure pour vous. Obtenez vote prochaine prime encore plus vite Aeroplan no: 189 394 019

Why when you book a complete trip through aeroplan premium economy, then you try and charge for an upgrade on the first leg of the flight!!!! Not cool, stop nickel and diming us! Just remember we do have choices for our international flights!!!

It is impossible to get in touch with them. The phone number goes to an automated agent, once you pass that, the waiting time is always ridiculous, 30 min, 50 min. They never answer you and the call just drops.

I have received by far the worst customer service from Aeroplan employee's. I waited on hold for over an hour on Oct 23rd,2022 to be told that my request will take over 3-4 business days. I then called the next day and waited for 1 hour and 55 minutes and the representative was extremely rude and when I requested to speak to the supervisors I was told "they will tell you no different".

After speaking with the supervisor Sandy - who advised me that she has put a rush on my request and will contact me before end of day ( October 24,2022) - I never received any calls or any update on my request. I called back on Oct 24,2022 in the evening and had to wait for over 3 HOURS to speak with another rude representative who asked me what is that I am trying to achieve when I requested to speak with a…

We just lost our house in a house fire.

2 months prior we used all of our points on a few household items. We contacted aeroplan to see if they would consider even giving us some of our points back as insurance doesn’t cover even half of our belongings.

The rep that I spoke to was not only completely heartless but couldn’t give it a single thought. His response “talk to insurance”

We don’t expect people to replace the items but a bit of help or maybe some compassion would have been nice.

Thanks aeroplan. You made the decision to get rid of everything aeroplan related easy.

Aeroplan number: 935790253 Name: Fatima Pui Fong MOK [email protected]

Missing miles: 1. 20 July 2022 NH812 (AC6287), Seat no. 15D HKG/Hong Kong to Tokyo/NRT ETKT: 014377497865501 2. 20 July 2022 AC 4, Seat no. 18K Tokyo/NRT to Vancouver/YVR ETKT: 014377497865502 3. 1 September 2022 AC 007, Seat no. 26EYVR/Vancouver to HKG/Hong Kong ETKT: 0143774978655 ------

Aeroplan number: 776 471 211 Name: Man Kwong MOK [email protected]

Missing miles: 1. 20 July 2022 AC 4, Seat no. 18J Tokyo/NRT to Vancouver/YVR ETKT: 014377497865602 2. 1 September 2022 AC 007, Seat no. 26D YVR/Vancouver to HKG/Hong Kong ETKT: 0143774978656 ------ We hate to write this complaint letter, but we are very frustrated and angry with our many failed attempts to claim missing miles for our return trips…

I have a few complaints:

1. I paid almost a $1000 for points and I just learned (with no notice from Aeroplan) that they will expire on October 3rd if I don't buy or use points. I think you should refund the money back if you expire those points.

2. I haven't booked in a while and when it says the extra cost is $54 and another $110 when I book to only find out the actually cost is more than $400 due to transportation cost. This is immoral. The cost should be laid out before I even decide which level of service I want.

I am so disappointed. I am not sure where your rave reviews are coming from Maybe people don't actually look at what they paid.

In order to keep my points I did buy something on Amazon I really didn't need. I am not sure that I even selected something that was eligible.…

This company cannot offer normal services and completely disregard its customers. It feels like a company in a third world country. It is impossible to reach them on the phone and when you do, they hang up on you! No email address so they make sure you can never reach them.

Please avoid at all cost!

I'm so impressed with your service.

I applied for an aero plan card month ago, and never got the card.

I tried to complain several times before, and heard nothing from you.

My address is, 700 Ontario St suite 1013. Toronto Ontario. M4X1N2.

I'm hoping this e mail will finally fix the problem.

I travel a lot, and all these points I'm loosing, including from l.c.b.o.

Please help me out.

Thank you Bryan Kelly [email protected]

Refusing to transfer deceased loved ones points.

I booked a flight from Yellowknife to Edmonton (round trip) for my husband and I using points.

When I went to cancel the flight, I looked at the invoice and it did not show the $315 I was going to be charged to cancel. It just showed me that I was going to receive my points and cash back.

When I called Aeroplan to explain this she said that it was not necessary to show that I was going to be charged this. Also, she said once it was cancelled there was no option to change the flight as I saidthat I would have just changed the flight ot something else if it had shown me that that fee was going to occur.

I booked an Aeroplan Rewards flight Moncton to Rome business class in two segments (2LEA8B) Boston-Lisbon-Rome via TAP and (3K7OOY) Moncton-Montreal-Boston. These arrangements were quite satisfactory until TAP cancelled the original Lisbon-Rome flight and substituted a later flight with a layover in Lisbon in excess of 4 hours.

Subsequently I contacted Aeroplan and a very helpful agent cancelled 3K7OOY in its entirety and provided me with a revised 2LEA8B itinerary all with Air Canada. The Moncton to Montreal segment was in economy because there was no business class section on that particular flight which is usually the case in Moncton.

I was also quite happy with these arrangements until I received a change of itinerary from Air Canada advising me to confirm etc. When I checked the seats…

Aeroplan is a very bad point redeem system. firs of all. we book flight through aeroplan, after one day, Air canada reply email with changing my flight. I try to call Air Canada for change back my flight due to we have group of friend fly together.

it took me 2 hour for their call back, then they reply, I can not change flight due to booked by Aeroplan point redemption. Air Canada suggested I have call Aeroplan to change. FINE, then I call Aeroplan customer service 1-800-3615373. ).

so far my problem still there and no solution. their excuse is high volume of call. I think no one can tolerate this worst service, ( three day consecutively with 2 hour no response), even though they do not has any complain channel.

just want to know any other method / channel we can escalate this…

I have been trying for over a week to get help with a booking, I have been on hold for over 2 hours each day and the then click no service. My Aeroplan booking keeps getting changed and I can do nothing about it, Not even online,

Air Canada changed my flight resulting in a 6 minute layover. I received an email saying that there have been changes to my flight which will result in missing my connection. I then have the option to view / review flights.

I clicked the change / view flight options and I am unable to change the flight that has the 6 min layover - it says I must call in. as I'm typing this. My only other option online is to cancel my flight. I am disgusted.

Unfortunate that zero out of five in not an option. Incredibly bad customer service experience both online and on the phone. Absolutely terrible and designed it appears to be unusable. I will not be using my CIBC card at all going forward.

I have been trying to reach aeroplan by phone for a week now to reinstate my points from a cancelation 1hour waiting every day for a week no answer on hold...really CAS-3677550-P2L7T8

STAY AWAY FROM AEROPLAN I have been a member for 20 years. I have been trying unsuccessfully to contact anyone by phone regarding my account. I have spent upwards of 4 hours on hold at different times. No customer service I will be switching to another card..... UNBELIEVABLE.

My day trip from Vancouver to Quebec City was changed to overnight with an 8.5 hours wait in Montreal ,not good,but all wanted was access to VIP room in Montreal.But I can't get in touch with nobody, could not get another flight as nobody to help,tried to change with air can. To no avail.

I can not get a hold of Customer Service for 2 days now for an urgent matter. This is ridiculous.

I called in to get an adjustment on my preferred seating since I had a baggage issue and am a VERY LOYAL AEROPLAN CUSTOMER. I received the worst customer service I have ever encountered with a major airline and the first supervisor I spoke with was so rude, she "educated me" on how purchases work and compared her program to VISA ( major credit card company which they are not).

Overall the level of rudeness as well as the inability to recognize a very loyal customer who has been with the program and holds a major credit card attached to the same loyalty program , was mind blowing. After this experience I will not hesitate to leave this credit card and program.

even when its their issue. My bag was delayed and the only reason one was check was because this loyalty program emailed me and…

To Customer Relations Department

Aeroplan member #115933715): I called Aeroplan to this morning (Apr 30 2020) to inquire on the expiry date of my Aeroplan mileage..

In order to have activities during the 12 months period, I booked an Air Canada flight traveling on May 16 2020 from LAX to YYC, and a return flight on Jun 3. I planned to have the mileage earned on the May 16 flight to serve as an activity prior to the May 22 expiry. Due to the COVID19 situation, Air Canada canceled my flight on May 16. Air Canada kept the payment and provided me a credit/voucher for future flight booking. Air Canada did not provide me a refund. It was my full intention to follow the Aeroplan requirements that I made the travel arrangements. It was not my fault that the flight was cancelled. The purpose of…

I am receiving postal mail regarding my Aeroplan account. I never signed up for this. Please remove me from your company records. I am not interested.

I had to cancel a fliget to LAX going via Taiwan om April 26, but Taiwan has closed their airport untilApril30. I did receive a refund confirmation on March 29 from Aeroplan that tells me that my miles and money will be reimbursed within 48 hours.

I am trying to rebook but arm missing the promised 77,500 miles. Tried to call them but that is impossible.

Contact Center is not taking ANY calls ! you can not even ask for call bak. This is the only way to make a change to an existing Travel reward and it is CUT OFF ! Crappy crappy service.

On hold for 2 hours 20 minutes. Great customer service!!

There is absolutely no way of getting a hold of these people. Because of the coronavirus I need to reroute my layover and I have called them on 4 separate occasions each waiting over 2 hours then finally giving up.

I have tried reaching Aeroplan waiting on the phone for hours to speak to an agent with no success since January the 14th.. Very disappointing!!! I would like to resolve a change made by Aeroplan/Air Canada (REVISED ITINERARY) to my exciting flight UGTLE9 for April 4th.. M. M. M.. A brutal change...

Please, do have have a flight getting me into Saskatoon at a much better time of day?

When I attempted to enter the aeroplan site in 19 Dec 19 I was informed that because I hadn't done so since September I would need a new pass word. I jumped thru the hoops to be informed that a new password would be sent by email within 30 minutes but if I didn't action it within thirty minutes the opportunity would be lost.

I did not receive an email. I repeated this exercise several times with the same result. Now, when I call the 1-800 number and enter my aeorplan number I'm told that it doesn't exist. End of conversation. I have done this several times.

I have attempted to locate a phone number which would allow me to talk to a human being to no avail. ca and my phone number is 250-727-3825. I would very much appreciate assistance in sorting this out. One star on the experience scale…

Impossible to get a representative on the phone. Site functionality is limited.

I have been trying to book a hotel room with Aeroplan points for hours now and am fed up. I continually get to the near end of the process only to be told there is a problem and that's it.

When I attempt to call to speak someone, I'm put on hold till I can't tolerate it any longer. Does Aeroplan not have enough personnel? If not, why not hire more?

I have been an Aeroplan member for over 35 years. My wife and I just returned yesterday from a trip. Our itinerary was Toronto to Dublin (via Montreal), then to Rome (via Frankfurt) and home to Toronto. In order to make the travel more comfortable, we decided to fly business class. As it turned out, we flew business class from Toronto to Montreal and then preferred economy from Montreal to Dublin. The departure of the business class flight from Dublin to Frankfurt was delayed which resulted in us missing the connecting flight to Rome which upended the transfer arrangements we had made from Rome airport into Rome. On the way home we were stuck in economy in row 53 of a fully loaded 777 and sat in front of a family whose dog whined and cried and yelped for almost 9 hours straight.

My…

I have been trying to contact your 800 number for 2 weeks. The voice prompt asks for my aeroplan # and my pin# After giving it I get put on hold. On 3 occasions I was on hold for over 45 minutes and then hung up.

Other times the message I get is they are too busy to take calls so go to their email site. I tried this multiple times but there is no way to cancel a miles flight. Please have someone call me to fix this problem! com

I have been an Aeroplan Member for 10 years. Two weeks ago I tried to Login with my Aeroplan Number and Pin however they were rejected as 'Invalid'. I have tried to call Customer Service contact # for the past 1 1\2 weeks and get the same 'robo-response' that calls are high and we can't help, call later.

As I am unable to Login, I am unable to email my complaint. I sent a Facebook msg and Aeroplan did respond with 'please be patient as calls are extremely high'. I am out of patience. All I want is to Login and use my points.

Your site continues to be problematic. It will not recognize my Aeroplan number,my name or email address. I have sat for hours on the phone with the contact centre without anybody answering. I’m suspicious about all of this as I cannot use any rewards or view account status.

This is a problem that maybe the Consumer’s Bureau should be made aware if

I never received any notification nor was there anything on the site when I logged in to tell me that my rewards were due or going to expire when in the system looking up flights on numerous occasions over the time period. Apparently Aeroplan sent an email December 25, 2018 which was never received.

When the representative tried to send the notice when I called it never came through. In discussions with the representative and supervisor there was no way in which they could provide reinstatement and claimed it was up to me to research and know what the status was on my account.

In exasperation and since there was no other way of escalating the complaint ended the call. The total amount of points was a total of 78506. If it was up or going to have been I would have purchased or donated my…

Aeroplan store all my miles. Noticed it one day after expiry. I called them and the would not help in any way! Terrible customer service. All my points that I had accumulated for years are gone with no recourse.

Recently we took a flight from Deer Lake to Toronto to Orlando and return, however on our return trip we had to stop off in Toronto because of a Medical Emergency. Our son was hospitalized and we needed to be there with him.

Because of our stop over we lost our return flight from Toronto to Deer Lake and had to purchase a ticket back. I don't understand why there isn't an exemption for emergencies like this. Aeroplan needs to change there policies for such situations.

my recent trip , # MKR7PZ ----- COULD SOMEBODY PLEASE CALL ME, SPEAKING ENGLISH, THANK YOU. JOHN D GILLESPIE. .

Aeroplan do not publish its email address on its website. A sign that they want to avoid their customers contacting them and getting in touch with them when they face any problem. There was further proof of that as follows: They have only one 800 number listed on their website.

When you call that number the standard and disgusting ploy to avoid attending customer is to announce immediately that due to high volume of calls, the wait time may be longer. Basically, asking the customer to go away. If you did not go away at this point, then you can hold on to your phone for ever.

After holing onto it for about 20 minutes, someone finally appeared on the phone and started speaking in terrible Chinese type of accent of which I had to really take time and ask repeatedly the question she was…