Wendy's Complaints Continued... (Page 3)1107+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
I just bought a bowl of chili and there is no meat in it. Only contains beans and some sauce.
A bowl of chili should be mostly (at least 75%)meat. What I got did not even have 2% meat.
It was purchased at the Wendy's on Wallisville Road in Houston, Texas.
I have gotten chili from Wendy's in the past and it was good.
I will not be going back to Wendy's again.
The Wendy's in Sebring Fl in front of Lowes on state rt 27 . I have been in this store and every time the same problem is your fries taste like you greased the bottom of a auto and cold. The un and I mean UNSWEATEN has sugar added to and taste like the sugar tea. Do you have people that can not read. This is not Wendy's and I am surprised this is taken place.
The Mens bathroom smells like old grease mopped all over the entire bathroom. The floor needs stripped and resealed. There is a white line all around the entire bathroom. If it can not be cleaned better then the bathroom needs to be shut down . The stalls are fallen apart. Better the entire store needs tore down. The problem is from Corp down to the store workers are at fault. Ever since Arby's has taken over there has been a decrease in the quality of products and support.
Yesterday around 5:30pm I pulled into the Wendy's on Bay Road. There was a rather long line of cars (perhaps 5-6) ahead of me. After waiting 5 minutes and the line not having moved at all, one car pulled out and left, and soon a second car pulled out and left. The car ahead of me then finished it's order and i got up to the ordering station and ordered a Dave's Triple. I noticed that the price on the outside ordering menu was $6.69 for the sandwich, but the cashier rang it up for $6.89. When I brought it to her attention, she said, "I'll have to see about that." That was the last I heard from her. Incredibly, she didn't even apologize for the ridiculous delay. In any case the line moved up again and there was only one car ahead of me. After waiting yet another 3 minutes, I pulled out of line, left and headed to a nearby KFC to get dinner. There is no justification for such poor service and incivility.
Alamosa Wendys has a manager named Loren.she is very rude get her out.she treats fellow employees very bad
There are two managers at alamosa Wendys.that are very rude to employees.Loren and audra.I feel you guys need these two gone asap.maybe a full investigation with employees involved.handle this or ill have to go visit my friend vice president of your store.ode like to see these managers gone
I ordered 2 double burgers and they had a fishy smell and taste. It was not very pleasant at all.
Liberal Kansas Wendy's has loud, & annoying hip hop music playing. Food is not palatable.
The food was fine and the service good.My complaint is about one of the workers.We must have been there at 4 for a change of shift.We saw a older female standing outside smoking when we got there.While we were in line this women came into the restaurant went behind the counter and started changing her clothes.She took her coat off and a shirt she had on ,under that she had a tank top on.She put on her Wendy's shirt all this while her clothes she just took off laid on the back counter where the food was being made.She took out hand cream and other stuff out of her purse and laid it on the same counter'Then she flipped up her hair and put it up still while standing where the food was .No one said a word to her as she started to work and never washed her hands..This totally grossed us out but since we all ready ordered and paid we were stuck eating there.I worked in the food industry for 25 years and if the board of health was there Im sure you would ofhave been cited.This was at the restaurant on South 4th Street in Allentown pa.
My complaint rate was a one meaning this being the worst it could be. Today is January 25, 2019 around 1:15 PM I stopped at the drive through to grab a sandwich and coke for lunch. I ordered a Baconator and a small Coke. After I got on the highway about 15 min down the road I started to eat my sandwich, when I unwrapped my sandwich I could not see any bacon so I removed the top of the bun and I then found the bacon any other time I get this sandwich there 3 to 4 slices of bacon sticking out both sides of the bun, well this time there was only a half a strip of bacon in the center of the sandwich. I was a far enough down the highway that I was not going back. I would give you my order number and store number but I didn't even get a receipt. Not very happy.
Again we went to one of your Restaurants for lunch at 10:30 ( they open at 10:00} in Westminster, Colorado #00008808 when we ordered
I asked if they had baked potatoes I was told they would be available at 11:00 am. This is not the first time we were told the baked potatoes
were not ready. I would think since the restaurant would have the baked potatoes ready when they open. Eric Johnson
To whom this may concern my daughter was employed in your store on highway 142 in Covington ga. During her time of
employment she has went in 15 to 30 min before her scheduled time and staying anywhere 15 min to and hour after her shift ended waiting on someone to cover her. She has never taken off except for medical reasons that involved myself or her children. The other reason for this complaint is I have seen employees buying food and not paying for it . I have seen managers buying for certain employess and cashing it out without holding the employee resposisible. There is one instance where I know an employee was accused of stealing from a cutomer and to our knowedge nothing has been done to her and she is a manager. My daughter went from 30 plus hours down to 21 and when she questioned why she was told it was because she took off time to be with her daughter and did not come in the store to work it out but I would like you to know she did contact a manager ,but because she talked to night manager and the night manager did not relay message to day shift my daughter was written up for no call no show which I believe it totally wrong. She has been yelled at by other employees as well as the managent I fell is totally wrong. The employees and management staff I personally think need to be looked into imedately. She has also been told by the scheduling manager it is easier for her to keep her of the schedule than it is to work her in which I do not believe is right. If someone could contact me through email I would greatly appericate it thanks again a dissatisfied customer email@example.com
On my way from work about 11:30 pm stop by Wendys orders chicken nuggets 6 piece combo ate about 2 fries on my way home dump the fries out the bag into a paper plate notice something dark in my fries and it was roach nasty disgusting never seen nothing like that nuggets was fresh fries wrinkled warm not fresh at all who does that I spent my money thinking lm going to njoy my food and a roach in my food.Call the store spoke to the manager about situation she says I come more fries her name Veronica I said are you kidding me l jus hung up bad business
Ordered 4 items and got 3. No chicken nuggets no receipt. Took long time to get order and still wrong. Seemed very disorganized. Lots of 2 stars. Don't think even corporate cares about service, Store was Murray UT 5600s 900E, Tried calling them 2 times but wouldn't answer.
The Paoli, Pa Wendy's is a disgrace. There were bags of garbage out back while cars were in line. they ran out of restaurant picking them up and running to dump to our right. This was not and has not been a pretty site. I suggest you look into who is running this. It seems like just a place to bring in few bucks. Wendy's has always had quality food. I literally left the line after witnessing the workers coming out running bags to dumpster and back in to work with food -
This complaint is for the Wendy's in Clayton rt 42 beside I40. I have had many issues over the years with the speed and service of the place. Many times over the years I have also arrived home to find that there were missing items in the order (Almost always drivethru). I like your chili and have had many issues there too. I have MANY times arrived home to find small portions in the large chili. I got into the habit of telling the order taker to properly fill the chili. That has worked hit or miss and today I have had enough. I ordered 4 large and asked them to be properly filled. Well all four were well low. If I have had this many issues over the last handful of years I can't imagine what the numbers are of others having issues. Anyhow I included a pic of the first one I opened and they were are the same.
I purchased your Wendy’s chili, in fact two large containers.. I took home and on a cold day today, January 21st, I warmed up a bowl of the chili . As I proceeded to enjoy it ended with the first spoonful in my mouth. Something was touching my lips and as I began to chew I notice again something feeling like a string and thought, Oh!!! my God!!!! it’s a hair in my mouth. I began to take my hand and go towards my lips searching and feeling around my lips and as I found and pulled .. kept as this wentvon for 2 minutes are more.. I’m slowly pulling ...out came a long enough string or blonde hair.. This was so grotesque that I ran to my bathroom and throw up.. I have never , ever had such and experience.. I have the hair strand or some kind of thread caught in my mouth in my throat trying not to swallow.... so upset, angry and disgusted that I felt like turning it into the health department. In fact it appeared to long too miss.. I must have cleaned it up pulling it out of my mouth.. I rapped in kleenx and placed on my kitchen counter and used a sticky note back ground to see for myself what it was... I have a witness to my findings, it scared my family... I have not eaten Wendy’s in 20 years.. There was a decline in cleanliness which was and issue in many locations I observed.. years ago... I happen to be teaching on a College Campus (UNCC) in Charlotte NC .. a few weeks ago and the student union had a fresh batch of Wendys chili and I was encouraged by management to try, it was amazing. A week later, I thought I’d try your Wendy’s chili’ in my community were this incident occurred, I would be remembered and known on this past Friday after a 9:00 movie , because I requested at the window more beef . I returned this time due to a visit with a girlfriend weekend outing on January 12th...revisiting this location on January 2Ist I proceeded with caution ... this store needed a face lift, the placed appeared clean and I trusted you again.. I was given nothing but beans on the 12th with friends and not enough beef in the chili.. so, on the 21st I teased the workers at the Wendy’s windows drive through about the chili having nothing but beans previously.... as my personality is light hearted with young people... they were not pleasant, not happy to be there, or didn’t appreciate my concern or request.. as and educator retired, I noticed behaviors that they were not happy about my asking for more beef . Being the customer , I felt maybe I must have been getting them in trouble , hoping not to offend I thought it was okay to ask for more.. .. I even ask for the manage with a pleasant smile.. I was ignored, so after getting two containers I was grateful and over and over I thanked them all.. I tried to make peace...PLEASE, DON’T attempt to give me passes or free meals.. This place needs a sanitation clean up.. as I reflect after this issue.. I wouldn’t trust going back there again.. after this experience. I’m not blonde or had eaten any of the soup until today..January 21st.. around 7:30....This was just unexceptional...
A manager by the name of leoran.is very unprofessional.she puts down her fellow employees.instead of teaching them proper.she yells and belittles them.she needs to be gone asap.if this complaint doesn't get her fired.I'm going to a higher person.
WENDY'S ,Amherst NS.The Manager is very immature,his name is ADAM WEATHERBEE,he does not greet visable minorities with respect,he walks away from them when one arrives at this location and has an Employee wait on the visable minority,also other Management have hired employees and ended up living common-law,which could cause a conflict if the relationship did not work out,one manager,Shelby Crowe,had an affair with a Employee and left her husband for this Employee and now live common-law.This ESTABLISHMENT HAS A BAD NAME ,THEY HAVE NO code of ethics,IF A cUSTOMER HAD A cOMPLAINT,THE COMPLAINT WILL NOT BE ADDRESSED BNECAUSE OF THE common-law RELATIONSHIP.adam wEATHERBEE IS AWARE OF THESE RELATIONSHIPS,BUT FAILS TO ADDRESS THEM.i FEEL THAT IF mANAGEMENT ARE GOING TO DATE/LIVE COMMON-LAW WITH AN eMPLOYEE THAT ONE SHOULD BE LET GO OF THEIR DUTIES.tHIS IS A SMALL tOWN,AND CUSTOMERS WILL STOP PURCHASING DUE TO WHAT HAS BEEN GOING ON,also I WOULD LIKE TO ADDRESS AN INCIDENT THAT TOOK PLACE WITH OUR mla,elisabeth -smith mcrossin,.Amherst N.S. she was verbally attacked and threats made towards her and another female customer,ADAM WEATHERBEE failed to address this issue also.THE AMHERST TOWN POLICE attended by one Management,Shelby Crowe was scheduled Manager that day and failed to call for help,it was a disturbing incident and not a safe envirionment for othere.I feel that this man should be removed from his duties,and if other Management are dating/common-law,they should be removed for the safety of the company and customers,it looks like a pick up joint in AMHERST NS.ALSO one Manager DONALD MIllie fails to do his duties also.I have no intentions of returning to this ESTIBLISHMENT whatsoever,due to the fact of it not being Managed in a Professional manner,and ALL people should be treated equally by The District Manager,and someone should have contacted our MLA about her experience.Thank you for taking the time to read my complaint.I trust this will be addressed and this relationship thing be resolved,it just doesn't look good whatsoever.There must be a CODE OF ETHICS in the workplace with your Company.There is only one Manager who does her work,and does not date Employees and her first name is BERNICE.She helped MLA,MCROSSIN the day of the violent episode at Wendy's,she should be given a thank you for her compassion towards our MLA.I do not wish to be contacted,because I will never go back,nor take my children there for safety reasons and the discrimination your D.A. shows towards Africian Canadians.
There are two managers at the alamosa Wendys that are cousins.plus they work same shifts.is this not a violation of policy
This is my third outreach to Wendy's demanding to know why I was refused service at the Tuttle Crossing Blvd Wendy's. I gave up on waiting at the speaker, pulled around to the window, attempted to give my order and the lady stated I could not bypass the two cars who were behind me. I explained I had waited at the speaker with no acknowledgment and finally pulled around to place my order in person supporting my right laid out by the ADA. I was told to go back through the drive through if I wanted service. I refused. The cashier stated there was only 3 employee working at the time. Unacceptable. Unacceptable that I have not been contacted concerning this issue.
I had dinner at your Wendy's tonight on Erie Blvd Schenectady NY it was the worest experince I have ever had at Wendy's they gave me the wrong sandwich three times not just once and my french fries were very cold I'm very upset and unhappy with the service I got tonight.
The service was horrible. My order was incorrect. The food was cold. It shouldn't take 25 minutes to get food from a fast food restaurant.
I went in to the East Windsor, Connecticut, Wendy’s, and I Oder 4, 6 pc nuggets and I only get one dam 4 pc nugget. And this lady sue is so dam slow and I just walked out. This is bull shit and I don’t think I’ll ever go back that slow ass place that can’t take my dam Oder right. And she is swearing behind the counter with kids in front of them vary Unprofessional. You mit want to do something about this. Ppl I k have the same problem. I’m not happy.
Hello I went to the Wendy’s on South Wayne Rd in Westland they completely messed up my order ,and were just very rude when I went back to have my order fixed. Every other time I go there they are just not friendly. I spend a lot of money here and don’t need this kind of treatment.
I work close to a Wendy's and have frequented this particular location over the years. I went there yesterday 1/15/19 for lunch and was highly disappointed. The quality and service has gone down hill over the years. Not sure if it is a management change but I was not satisfied. I just want to share my experience from yesterday. I went through the drive thru about 1:30 it was very busy, cars were backed up on to the street. There were also people going inside to order and dine in. I waited patiently and placed my order. When I got to the window the man that was working the window didn't offer the customer service I am used to. First he wasn't mean but he wasn't pleasant either. When he handed me the bag it was very greasy at the top, wrinkled up and had a whole in the bottom of the bag. I questioned myself it looked like it had already been used. He gave me the wrong sauce for my nuggets which I didn't realize until I was driving away. When I returned to my office and sat down at my desk to eat the quality of the food wasn't what I expected. The fries were over cooked and the burger wasn't cooked all the way there was pink inside. It was very messy. The nuggets were the exception they were decent. I am hoping by sharing my experience it will somehow improve this location to step up their game and make it a better experience for future customers.
I just went through Wendy's on Main street in Kansas city. Bought a Harvest Salad. Got back to my job to eat and pulled my salad out of the bag.
Opened it and there was nothing but lettuce 2 small pieces of a red apple a small piece of bacon and half a piece of chicken on top. In the bag
with it was a bag of croutons and Pomegranate dressing??????? WTH did I pay 7.00 for? this was not the Harvest salad. My Harvest salad comes with lettuce, red and green apples, candied walnuts, Feta cheese, cranberries, cut up chicken and Apple cider vinegar dressing!!!!Damn!!!! I threw it away cause it was not good.I will never go there again for this!!! Not sure I would go back for anything. But I would like my money back or something cause that was a 7.00 salad??I love this salad just not at this store....
The worse drive thru ever sat In the line for 15min second car to the speaker that’s bad business
This company is by far the most racist evil company ever. I was told because I am not the right color and older I could not be hired at Wendys in Horsham, PA the Dist manager spoke of hating veterans and said Vets and USA is worthless. The Corp office agreed with her We need to stand together against Wendy's. Also to make it worse when our order was messed up the Horsham, PA Wendys dropped food on the floor and re used it.
WENDY'S 57 KEYSFERRY ST. MCDONOUGH GA 30253. THE FROSTY MACHINE IS NEVER WORKING. BEEN TRYING TO GET A FROSTY FOR A WEEK AND ASKED THE EMPLOYYEE WHEN WILL IT BE REPAIRED/WORKING AND THEY HUNG UP THE PHONE ON ME.
I went to the eendys on cottman and bustleton and got 10 burgers i got home my husband took a bite of his and there was a piece of plastic in it and i called that location and the manager said to what is he is supposed to do ugh im done with that location
We ate at a wendys restaurant today ( not the first time) The restaurant had been open for an hour I ordered a combo I wanted to get a bake potato
instead of the French fries. On several occasions we have been told that the Bake Potato were not ready so I Took the fries.
The fries were not very hot. What I don't understand the restaurant opens at 10: 00 am we usually have lunch at 11:00am I would think they would have baked potatoes ready. Like I said this is not the time this happen. Eric Johnson
A friend and I visited the Wendy's Restaurant #00005303 at 6390 E. State Street in Rockford, IL. We took the survey which registered our complaints and received validation codes. We both live in Freeport, IL so returning to the Wendy's in Rockford within 14 days is not convenient. And why would we want to return after receiving poor service? The staff was unfriendly, she got our orders incorrect initially, the wait time was too long, and our food was cold.
A few minutes ago I tried to "live chat" and the screen stopped working. Then I tried to call customer service which was a joke!
I'm 80 yrs old and have been going to wendy's every since they opened. I went to the new Wendy's that is in Oberlin Ohio. I waited in line for 10- minutes because the people ahead of me had trouble ordering with the automatic order system. When it was my turn I told the cashier that I didn't want to use that system. She told me I could not order the old fashion way. I left Wendy's and went up the road to Pizza Hut. They were glad for my business. I'm going to miss going to Wendy's after all of these years.
On January 5, 2019 I took my grand children and daughter and son in law to wendys for lunch. We ordered a wrap ×2 bacon maple home style deal Jbc sm. Fries and frosty plus 2 single cheese burgers combo. And chillie plus drinks. As we sat to enjoy our meal I became very concerned and frustrated with what I saw in my burger the meat was not cook it was red raw. Looking at my daughter not to alarm her she checked her 7 yr. Old son and found the same her husbands again was the same 3 burgers not cooked raw meat. Taking them to return for replacement cooked burger. After she returned opening up the burges finding that two were cook and the 3rd was not again returning it. The burger came back finally cooked, my daughter felt that they blamed her with the looks and not one person said sorry or apologize. This was not my idea of a fun experience at wendys. I have a copy of my receipt if needed spending in total funds of $46.07 I was thankful that my grand son only had one small bite off the raw burger and didn't become seriously ill, as for me I sufeared 2 day of sick filling uneasy stomach problems my son in law was fine but this situation could of been a hole lot worse if we hadn't noticed that the meat was raw. Please respond to my concern. And what will to prevent this from happening to other people, who may not be as observant as we were
Arlene Steven's firstname.lastname@example.org
I wish I could give this Wendy’s 0 stars! This is by far the worst Wendy’s in the city of Pittsburgh. I went there last night 1-6-2018 around 7pm. I placed my order army the drive thru. I order two JBC meals, small chili, child baked potato, and Asiago Chicken sandwich. The guy at the first window was sitting down on a stool with another guy standing there talking to him, no greetings, at the second window the boy looked like he did not want to be there. He gave me my bags I asked for chili sauce he handed it to me. I pulled off something told me to park and check my bags yup they messed up my order no chili and no Asiago Chickdn sandwich. I go inside with my receipt. There was about 5 kids sitting in the dining area with no food chatting it up with one of the employees, two was sitting on the table lough talking and laughing. I get to the counter tell what happened the boy just took my receipt without saying anything the other guy standing there says “I’ll take care of you and asked who made my order at drive thru”...I wait about 10 minutes to get my order while waiting the one guy was giving a friend free food burgers, fries, nuggets and cookies right in front of me without hiding it. The manager she’s staying right there it’s hard to believe she did not see what was going on. The workers was back there throwing stuff at each other, laughing, joking around like there wasn’t a line wrapped almost around the building. I’m done with this Wendy’s. The new Ralky’s will be getting my business once they open in the spring/summer. Oh yeah that JBC no tomato’s and one piece of bacon they split into two pieces and food was lukewarm probably since I had to wait for my food they forgot to give me.
I love Wendy's, but why are the burgers so excessively greasy? The store in question is in Sparks, NV. 2889 Northtowne Lane. This is not a joke. Wendys is my favorite burger joint. Please fix it.
I went through a drive thru that I have been through many times and Have been a customer of this Wendy's many years myself and my family they have a policy that they will not interchange any items on their 4 for 4 dollar menu all I wanted was a small fry instead of chicken nuggets exchanged and a big deal was made about it and I was told I could not do that.I called the Wendy's customer service number and was told the same thing so I asked why not aren't the fries cheaper than the chicken nuggets and the Woman I was speaking to actually looked it up and said the small fries are $1.69 and the 6 piece chicken nuggets are 99 cents.I asked her for the company she said yes well that's the customers price not the companies.Please Wendy's do what You say and treat Your customers right the lady I spoke with said she would still file a complaint What good will tha do when even she was just out to try and prove Me wrong.I and My whole family will go somewhere else besides Wendy's now .
Rhonda M. Weigandt
Wendys corporate was of no use to complain to the Woman I spoke to was nice but one sided about her views and out to prove I the customer for many years was wrong.I ordered a kids meal and a four for four meal simply wanted to interchange the chicken nuggets for a small fry and was told that I couldny do that at the Wendy's restaurant and by the lady I spoke to from corporate.I asked her about the cost if the fries were more expensive than the chicken nuggets for the company she actually looked it up and said the small fries are $1.69 and the chicken nuggets were 99 cents now that is for the customer not the company really Me and my family are done with Wendy's she said she would still file a complaint what good would that do Wendy's.
A very unhappy long time customer
Rhonda M. Weigandt
at your Hillsboro Ohio store, Sat. night I went thru the drive- thru about 6:30 pm and got the worst meal ever. I ordered a double - large fry and a large Ice tea. The hamburgers were burned beyond burned (crispy edges) and the fries also had been left under the lamp way too long, I could not eat any of it. The tea was fine. I wasted $10.29. I have always enjoyed Wendy's food before this. Your crew needs to be told DON"T serve food a dog won't eat!!! You could look at the hamburger and fries and see both were not good to serve to anyone. I was totally disappointed and left your store hungry and then mad.
On 01/05/2019 I went through the drive-in and ordered a large chillie then proceeded back home to where I had ate the bowl of chillie then fell quietly asleep. Upon waking up my lips were numb and I immediately looked into the mirror only to notice that my lips had swollen to an alarming rate this allergic reaction forced me to spend almost $ 100.00 on products such as antihistamines and other herbal products wich helped aid as antyinflamitory on01/06/2019 at exactly 1:48PM I returned to 5115 W Colonial Dr and spoke with the manager whom was very unpleasant and didn't care in speaking with me about my situation.The only substance in which I am allergic to is pork and I've noticed that there had been chillie red beans as well as pork and beans mixture inside your bean packages. I'll have you know that I am highly allergic to pork products and this incident could've taken my life.I can be reached at (321)430-9450
I had occasion to answer your TV ad and went to your restaurant at 9628 Lyndale Avenue South Bloomington, MN to place my order for your 2 meat stacked hamburger, soda pop, French fries and chicken chips on January 6th .
This was one of the worst meals I have ever purchased anywhere. It was Sunday evening about 5:00PM and the place was empty of customers. I ordered the above meal and took it home. On the way home I began snacking on the French fries. They were warmed up, limp and not pleasant to east as well. When I got home I found the chicken chips to be partly warm and likely reheated also. They tasted lousy! I threw the fries and chicken chips into the garbage and began to eat the hamburger. That was another experience that you need to know about. The meat was firm, over cooked and dried out as if it had been kept in some warming oven and simply put on the bun, warm and firm…it was tasteless. I did eat the burger but it was a terrible experience and very unpleasant to eat.
I tell you this not to get any apology or free food coupons but to let you know of this inferior food service to the customer. You can expect sales at this store to drop off significantly. If I was a store manager and experienced this food served to a paying customer I would be forced to fire anyone that had any part in serving this garbage.
I received a gift card for Wendy's for Christmas. I live in Marietta Ohio and the last two times I have gone thru the drive thru, I have not been satisfied at all. I work midnights at a hospital and I went thru the drive thru around 10pm and asked for a Spicy Chicken Caeser Salad with an extra dressing. At 1:45am when I took my break I went to eat my salad and they gave me two crouton packs and NO dressing. I went online to register a complaint and I needed a restaurant number and that didn't work because I never get a receipt. I even asked for a receipt because of my gift card so I would know how much is left and she just told me, didn't give me a receipt. At this point I don't think I would recommend this Wendy's to anyone.
Sorry, I thought I was done having to check my bag everytime, but I guess I'll have to start.
So I would have to rate this a 2.
Here is my complaint as written on a review submitted to GOOGLE maps.
If this does not open I can resend via email. Please advise.
Went to the Wendy's restaurant in Gardendale, Alabama drive through and ordered two regular hamburgers. The girl working the drive through window said the order would cost $8.00 and some change. I was stumped for a minute with the cost for just two regular hamburgers and repeated myself and said, "No,I am ordering just two regular hamburgers." thinking she misunderstood me. There was no response from her once I repeated my order again and I finally said - "Forget that order just give me a number one". She sounded a little upset I changed the order but took it. I thought for a second to myself and didn't feel comfortable using my personal credit card and decided to leave the drive through line.
Either that restraunt needs a lot more training or there may be the possibility of some shady stuff going on there. Either way, I don't plan on going back to that restaurant again after my experience. Does Wendy's really charge over $8.00 for two regular hamburgers?
We went to the Wendy's on 10th street in Caldwell, Idaho today for lunch. They were busy with a long line waiting to order. I told my BF, " there is
a line, going to be a while." There was one person taking orders, he would take 2 or 3 orders then stop and work on getting food put on the trays for people to pickup their orders. So the line was not moving at all. We stood in line for 20 minutes before being able to order. In the meantime, more people were coming in making the line even longer.
The soda machine was practically empty, only had a few choices because no one had bothered to refill the canisters of the drinks. There were no napkins, had to get them from the counter person. There were fries all over the floor that no one bothered to clean up, tables were dirty, no one
had wiped anything down. It was just dirty in there. If it would have been my choice, I would have left after walking in and saw the line, but it wasn't so we stayed.
We had the same problem there a few months ago, but BF wanted chili so we went there. We will not go back ever again. Even BF agrees with me this time. The help was terrible, the store was dirty, the restroom (women's) was dirty. I used to like Wendy's, not anymore. The food has gone down in quality, the service is not good, and the place is filthy dirty. The help is a joke, talk about incompetent people. Young kids that don't give
a crap if things are right or not. It amazes me that people still go there to eat. YUCK!
Yesterday, I drove the one hour to the closest Wendy's from our house for my favourite burger combo. To my great disappointment, the restaurant was closed with blinds covering the windows. To my knowledge, their was no public warning of the closure. There was a note on the door of Wendy's saying to "watch for our new location on the internet." No date was suggested for when this new location would be opened. The owner of that location should be ordered to post a sign indicating where the new building was located and when it was supposed to open. Myself and other customers have no idea where it will be or when it will reopen. I'm sure the late Dave Thomas, would not be pleased, if he found one of his resaurants left abandoned and kept his customers in the dark as to its new location and target date for opening.
I stopped at Wendy's in New Kensington/Lower Burrell PA 15068 at midnight on 1/5/19. I ordered chicken tenders. I realize that it was late at night but nonetheless your product should be edible whenever your restaurant is open for business. The choice of sauces were not offered to me-I had to ask what my choices were. Then the food was cold and hard. And guess what?? NO SAUCE! I am expected to do my job up until the end of my day. Your restaurant should do the same. Just awful food and a waste of almost 10.00.
Your Eau Claire, Wisconsin store should be closed. YUCK!!! Not deserving of a star.
You can contact me if you want to talk about it.
I'm done with it and I'm never going back.
Jim 715 214 3855
Bought a choc frosty today they actually gave me a vanilla one only half full. Service was very poor, drive thrust girl rude. Very displeased will not go back 4086 fort St linkin. Park mi.
First it took forever in line, they didn’t have a full portion of the apple pecan chicken salad so I opted for a small and a small southwestern chicken. When I got home there was no chicken in either salad. It was late and I just didn’t have the time to go back. Service was terrible. Wendy’s in Miami on Flagler and 97th.
Last night, I went through the drive thru to get a burger and a small diet soda. I pulled up the window and was handed a bag with a sandwich and fries no drink. I told the young lady that it was the wrong order. She gave me a look like I was an idiot. I then got the right sandwich and my soda. The cup was filled pretty much to the top with ice. Definitely did not get my money’s worth on that trip. I will not be heading back to a Wendy’s anytime in the near future.
At approximately 5Pm on 1/4/2019 we went through the drive-thru at the Wendys on North Elizabeth in Pueblo, CO ordering a #1 and a #4. When we got home and I bit into the #1, the meat was RAW. I mean RAW, not pink. I needed to cook the meat before I could eat it. I really had a hard time then to even eat the sandwich. My husband's #4 was cold and had to be reheated.
Today at 9:12pm I went with my family to Wendy’s on forest ave Staten Island ny
The first thing is the drive thru was empty I had a van full of my kids and there friends spent 40.37 on our dinner and everything was cold and burnt burgers I am a paying customer how in the world can I get cool French fries not hot. The drinks were flat coca colas I always visited this location I will never return again I wasted money and not satisfied.. on top of it the guy in the first window said no receipt paper..
On 12/30/2018 my husband and I went to Wendy's for a bite to eat. This Wendys is located at 8661 Commons Way, Estero, Florida...#00008565. This was the filthiest Wendys we've ever been in. Your feet literally stuck to the floor and we could not find ONE clean table in the place. We had to ask someone to clean off a table so we could sit down. And that's exactly what they did......cleaned off one table and went back to doing nothing behind the counter. Unbelievable. We will never again go inside or order at the drive through. I can only imagine how filthy the kitchen area must be. The board of health should be notified.....in fact I think I'll do that now.
Very rule and I will not return the one in HOMEWOOD AND I WANT MY MONEY BACK
I want to complain about the WORST experience I have had at a Wendy’s. I wish i could give a number of the restaurant and ticket number but I was not given a receipt or even asked if I wanted one. I was at the Lazelle Wendy’s on High Street between 9- 9:30pm. I went to the drive thru and the young man talking to me at the speaker was rude. I was giving my order and he said, “ Is that all” with attitude when I was waiting because the screen was wrong. Them when I repeated my order he said, “I know... is that all?” Very rude. As I pulled around to the drive thru the lady in front of me was trying to get their attention through the window and she had to flag them down to get her change and her food. When I pulled up there were 3 young guys laughing and goofing off. He barely told me my total and then took my card. The whole transaction was done with his back to me and then he shoved my food out the window and closed the window and turned around. He and the other employees were just laughing and goofing around. He didn’t ask if I wanted or needed a receipt. If there was a manager in there then he should be ashamed of himself. It looked like a teenage party and they seemed annoyed that they had to stop talking and serve me. The food was ok. My baconater fries were a little greasy and messy and under salted but I was most upset with how they were acting. I have 2 teenagers myself and I don’t mind some humor but this was just rude, ridiculous and whoever owns that Wendy’s was wasting their money by paying those employees on this night. Very upset and not wanting to return to that Wendy’s ever again.
SLOW service. Total lack of customer service. Staff goofing around and laughing.
Visited Wendy’s in Saginaw Township, MI at State and Hemmeter.
My last visit to a Wendy’s.
1/3/19 at 6:30pm
First of all let me say, that I do like Wendy’s burgers and taco salads. I’m afraid I have a major complaint. I went to the North Versailles pa. Store and they were very busy. I waited in line at the drive thru for at least 20 minutes, got my order and started on my way. I go to the drive thru because I have multiple sclerosis and it’s simetimes hard to walk in. I have issues with items not being in my order for quite sometime,so I decided to look in the bags. I did not receive the jr. bacon cheeseburger I ordered. I had to go into the store since the line was still so long. There was one gentleman in front of me,he placed his order and moved aside. I waited for the cashier to wait on me, she was bagging some orders and ignored me. Now the line in the store was 5 people deep. I get my sandwich and head on my way. I drove 5 mile to Wendy’s , to find that when I get home the fries aren’t there and the side salad I ordered looked like it was 4 days old. I threw it in the garbage. So, there was dinner. I have to tell you this is a recurring mistake at this Wendy’s. I am less than 1 mile away from Burger King, but I I choose to go to Wendy’s. I don’t know if that’s gonna happen anymore. I have gone back from them correct a problem at 5 times in the last 4 months. I’m ready to give up. I feel you should issue me a gift card for problems. I’m very frustrated and I hate wasting money and time. I honestly don’t know what happened to that store, it used to be one that didn’t make many mistakes. I don’t know if you’re management staff needs retrained or what. By the way, another lady was there with the same issue as myself,but she drove the whole way home and had to come back. This is not acceptable. There’s just too many other restaurants that I could choose from.
Thank you for your time.
Wendy’s openedva bew Oberlin Ohio location. I went on the first day, waited in line 30 minutes and expected. When I got home my order wasn’t even half right. I was missing a large fry and a baconator. The chicken sandwich had no lettuce and the bun was hard.
I was not fighting that crowd over this.
The next day my son went on his lunch, he ordered bacon cheese fries, yet no bacon was on it. His large fry was a small fry. He waited in line about twenty minutes p, and completely expected.
Then two nights ago my husband and I went, I ordered four cheeseburgers, a large fry, spicy chicken and value chicken. The lines were much shorter after opening weekend. Not one burger had cheese. Yet I paid for cheeseburgers. My husband went inside and was informed they were out of cheese..yet took orders and charged for something they didn’t even have. Not to mention when I paid, it was more like a high school party happening inside. My change included a roll of pennies for my change.
I decided to order a pop when I went to the window to pay, no large cups, understandable considering how busy they had been. Insaud medium was fine, I tried to pay the change with the rolled pennies but was looked st like I was the crazy one, yet that was my change at window one, the manager then yelled just give them the pop, give them the pop!
When we noticed the cheeseburgers had no cheese, my husband brought them in and the same manager was quite rude. I doe ting the sandwiches while knowing she had no cheese in the first place. I love Wendy’s, but the experience we’ve had at your newest location has been awful.
I still can’t get over selling and charging fir cheeseburgers when you know you are out of cheese and then inspect the burgers looking for cheese you never out on.
I am definitely a very unhappy customer and would like to speak to someone.
I have always considered Wendy's a top 5 fast food choice but after what I received tonight that is now over with, I ordered a meal that included a med drink (Sprite) and when I took a drink I almost threw up! Which made me remember the last time I ordered from this location the same thing happened and I just forgot about it but this tells me that this Wendy's has a serious problem. The water they use in their soft drinks taste like stagnant filth and it's now obvious that this is the norm at this location! I could not drink it in fact I would not even give it away to even a dog! At first I was thinking maybe they just couldn't do anything about it but you know there 4 other fast food places surrounding this Wendy's and none have a problem anything close to this.You ever heard of the term "Bush League"? Its a term used for something that's supposed to be professional but is really not. Since this has happened to me both times I have ordered from there six months apart it has to be an accepted procedure at this Bush League Wendy's. I for one can not believe that Wendy's corporate would allow this even if franchised. I will go as far as to say I challenge any one of you to drink a soft drink from this restaurant and I doubt you could get the whole thing down. Bottom line is this: Both times I went there I was given a disgusting dirty tasting drink with my meal and this cannot be the first complaint about this but since the location in question is right before the fwy entrance most people probably just forget by time they get home but you know there are people that do live in Las Vegas and this is unacceptable and has cause me to go from thinking Wendy's is a top five fast food place to making sure I never again give this company any more of my hard earned money because If I have to earn my money then you have to earn your money from me and this Wendy's clearly is not interested in anything but delivering a cheap disgusting product that they know will only be noticed when the customer is on the freeway and its not worth it to turn back and complain. Do you guys even have a standard set for your restaurants? I know you probably don't care that you lost a loyal customer but I am sure this particular Wendy's has cost you more then just this one. Thank you for allowing me to complain about this
Went to Wendy's in Soddy Daisy tn. Paid for two doubles and 2 Chili's. Got a single and a double with the Chili's. Found it after getting home. Called back, spoke to manager Heather, who claims she cannot make up the double where single was received unless I come back now. The whole point if a drive thru is for convenience and it burns me up when you get all the way home and find they jacked it up..and their answer is drive back here and I will make it up!! Why go thru a drive thru if you have to drive back??? I did fell in the sacks for two burgers and two Chili's, but I didn't take it apart I. The drive thru to check it. What a crock!
Would accept coupons .Manage said there was on the door. That's fine except I was in the drive through. Refused to take the electronic coupon and was extremely rude about it.
Went to another store on South Havana in Aurora and didnt even have to show the coupon. Extremely friendly person at the window
Every airport is greedy, and expensive. However, if you are not going to honor a company promotion you should post it where everyone can see it.
I disagree with the fact that they refuse to honor a promotion. You advertise it, I go because I saw it advertised and the get refused is an awfully good way to lose business. That store has lost my business.
I also know that nothing will happen to that rude manager nor will anything change. This is a case of false advertising which is against the law.
It is sad that your managers have such terrible customer relations.
Went through the drive thru and it was super slow. Took about five minutes for someone to take my money. Then a girl that was working there had headphones in and kept messing with them and the volume while she had her gloves on handling the food. Not sanitary at all.
the rest room was so bad I'm never ever going back to Wendy's. It was discussing!
Wendys on west 3rd street in bloomington Ind. The manager on dec 30th 2018 was very rude to the customers and her employees. I came to drive thru and had 5 coupons for free jr frostys for my kids. So I put in my order and she says you have to make a purchase. I said the tickets say no purchase necessary. The manager says "I dont know what kind of tickets you have but just pull to the window". So I did and when she opens the window an employee says I need help at the counter doing something and the manager looks at him and says "does it look like I can" wow then tells the guy at the window with her to hand me my frostys there free. I handed the guy my cards and the manager says tell her to keep them there free and walks off. I said heres my cards she doesnt have to be so rude. He demanded I take the cards so I did and told the guy to find another job where hes not being yelled out and left.
store location #00002550 at 12:47am order #3318 on 12-30-2018 me and my wife went through the drive threw and placed an order for a Jr bacon cheese burger small fry and a baconator. I understand that it was 15 min before close but the sub-par service or the lack of service I guess you could say. the food was beyond cold and I don't mean it had a chill, I mean we had to go home and put it in the microwave just to melt the cheese. that was not all that was wrong my burger not only was cold but was missing the tomato, lettuce and onion. so if I had to guess they had everything put up cleaned up and put away and are food was put together with the leftover burger that was scheduled to be put in the chili today. this is not my style to complain and as a matter of fact this is the first complaint I have ever filed in my life lol but I got in some shit from my pregnant women who had me with my back to the wall for a good hr. over that I cant say that I got the lady's name at the window but the name on the receipt says host - Sandra
thank you for your time
contact info cell 1-734-341-1477 or respond to email if that is
better for you that is if I need to be contacted
I'm disabled dessert Storm veteran last night Wendy's Rocky face exit Dalton GA around 12 am or after only Window was open no cars what so ever was in line because of my condition I don't drive I walked from motel and walked up to Window to order some food and was told could not serve me I didn't understand I felt discriminated against because have been served before on foot
I just visited your Edgewater ,MD location and it was very disappointing. T.ere were several employees behind the counter and what appeared to be a manager . The language alone coming from behind the counter was very offensive,The F word was flying constantly and could clearly be heard in the dining room. I ate my meal subjected to this vulgar language and was very disappointed with the manager for not take control of her employees.I have always thought Wendy's was a family oriented chain.I would not take my family to this particular store and subject my children to this inappropriate language. After I ate my meal I went back to the counter to order a frosty and there was no one working the register.The manager finally came to the front and was asking who was working the register and got no answer. This situation need to be rectified immediately.
very disappointed Customer
THE ONLY WENDYS THAT I THOUGHT WAS NOT THE CLEANEST WAS OFF OF RT 78 WEST EXIT BETHLEHEM PA I GO THERE A LOT YOUR FOOD IS GREAT THE 4 FOR 4 FANTASTIC ! I LOVE WENDY'S . ON OUR WAY TO NO CAROLINA THE WENDY'S IN ASHLAND VA GAVE SENIOR DISCOUNT FOR COFFEE FREE ! THANK YOU
Went to the wendys in Vails gate ny around 6:30 last night. I drove past the building the first time due to the fact their light/sign wasn't illuminated. Once I got into the drive thru the menu wasn't lite either. I ordered and pulled forward to the window, while waiting on my order I watched an employee refilling the cup top dispenser drop several lids on the ground and pick them up and stock them right into the dispenser. I told the employee at the window what I saw but she didn't address the problem. Once I checked my order I discovered I was missing one of my three items. I frequent wendys quite often but this store's approach to cleanliness is disconcerting, please fix them!
I have attempted to visit the Wendy’s location on Hwy 30 near Tanger mall 3 times in the past two weeks and every time I have visited they have been out of sweet tea. This is very disappointing. Today was a horrible experience. I was left holding at the speaker in the pouring rain with no cover for about 3 minutes before someone came to rake my order when they then informed me that they were out of seeet tea again. I canceled my order and went elsewhere. This location is horrible.
I complained twice with no reply. I got a double with cheese at Pottstown Pa on high street drive thru. The burgers were burnt black and crunchy. I
would say worst burger ever. Wendy's was good when it first moved to this area. It has declined over the years. I'm probably done with wendy's
Wendy’s on N Pima Rd is by far one of the worst Wendy’s I’ve ever been to. First we arrive and there are two employees standing by the front door smoking. As someone who’s allergic this is an issue. Next we get to the front and the older Hispanic lady was rude couldn’t even say hello. We ordered a jr cheeseburger deluxe and a Dave’s double. The meat was cold, the cheese was cold, unmelted. The bread was stale. I couldn’t even eat by burger it was so bad. By far the worst Wendy’s I’ve been too. This store needs training on customer Service and quality control.
Sat in the drive thru from 11:45 up till 12:56 and niena (store manager) with an attitude said we’re closed told them we sat back at the speaker for 10 mins waiting to order so pulled up cause she was talking to another customer took her order and everything then we pull up to the window after this car pulls off she gives us a rude look and we State hey we sat back there in line since 15 till midnight and she said well we turned everything off my husband says we’ve been here since 15 till she says welp what you want to order then. You can only get burgers. As it’s still mins before midnight. With a complete attitude, for no reason. We asked for her name and she even then gives us an attitude then shuts the door on us.
Had lunch today at the number # 8354 afore mentioned location, it was not busy, there were very few patrons in the restaurant . The young man who toke our order was very accommodating and polite .While my husband waited for the order, I was walking around endlessly from table to table searching for a clean table but there were none, with one exception with high chairs by the side of the drive up windows. I saw a woman approaching the building spitting and tossing her cigarette, stepping on it just before entering. the establishment. That just ruined my appetite. After we ate , I made use of the Ladies room, and to my disgust there was no toilet paper, fecal matter on the wall, dirt and dirty paper matter accumulated at the back of the toilet, and no soap or paper towels available. At this point I thought someone needs to be held responsible and know about such neglect and conditions..I conveyed my disgust to the young man behind the counter, when I realized and saw the same woman spitting and loitering , that she was an employee who could have been cleaning tables as it was not busy at all , instead she was texting and working her I phone. I think inspectors would equally be disgusted, even close the restaurant down until it meets higher sanitation standards. Management needs to step up and be held responsible, that the place is clean , acceptable and presentable. It will be a long time before I set foot in at this location..
I went through the drive thru and ordered a grilled asiago chicken sandwich and a medium fry, they had me pull forward, I waited and watched, there were others that ordered and told to pull forward, after 30 minutes and 2 of the others going inside to inquire about their order I moved my car and went inside and after another 15 minutes and still no food I asked for my money back and the manger told me that would be best I have never had such horrible service, I will NEVER return to Wendy's and the restaurant located on Nichol Ave in Anderson Indiana is the worst!
The general manager an the manager in ladies restroom together. An I did a complaint an they did nothing. It's the Wendy's by the mall in Alexandria. An the general manager name is Kristy she's white. An the manager name was jadlen he was a black young man. An I was the one who saw them. An we had people in the dining room. I think that this is unprofessional.
Very Slow drive thru, took 20 minutes to get thru, got home and had the wrong order, called the manager and she was very rude and her excuse was they are busy. Slow service is a constant at this particular restaurant. I have left the line on many occasions in the past and have seen many other customers do the same. This happened at approximately 5:45, 12-22-18 and it was the Wendy's at 6525 Airport Highway, Holland, OH 43528. This Wendy's has been poorly managed for quit some time. Somebody should really take a serious look at this establishment.
Mean rude people refused my reject because they charged me for a large on chili’s and gave us a small. I call she said she put in bag. No I had to go back and she was the most rude mean thing ever I have NEVER felt descriminated in my life I was today!!! I will never ever go to that crappy location again. My child and husband walked in to get that receipt and they were mean!!!!! Threw the receipt in his hand. They hung up in my face 4 times.... I want this store reported!!!! Worse experience at a fast food restaurant and I am a bartender. 42 years old and I know customer care and that’s NOt it!!!! There’s way more!!! By the time we got our small chili’s and my hard potatoes I told them plain burger with cheese for my kid but no they put crap on it and we have up bc they didn’t care. We went to McDonald’s. I swear something needs to be done I am furious!!!!!!
My Husband stopped on our way home to night after my pressure to get salty fries. And he did not want to stop but under pressure from me he did.. When we got home we had a a bag with large fries with tones of salt and. Packets of salt inside.. And the next bag had fries with salt and they were ok. We live in a area that is growing fast and Big. I always stopped with my son after school to get food at Wendy's before tutoring. We fell in love with your salty fries !! What is going on ? I saved the bag my husband and my self received tonight I would love to show what we received I need your help. What are they thinking to server the people in this area or others this poor quality food. Please respond. As. Soon as possible . I don't want to put this on FB in my area I want you to have a chance to fix this problem . Thank you in advance for your help!
The Wendy's in Crowley Louisiana is horrible! I knew that, but it has been a while since we been there. Tonight we decided to try it again and nope! The employees are still rude and the food is still old and nasty! My daughter just threw her food away. What a waste of money. Please address that store. I used to love Wendy's, but they have ruined that..yuck!
We were in the drive thru in Findlay Ohio Trenton Ave Store and were not impressed how our order was processed and the food was absolutely disgusting. Our hamburgers were not warm, the french fries were not worthy of eating. The oil they were fried in tasted old. From the time we placed our order and till we left took 10 to 15 minutes. Our total we spent was $21 which included a chicken caesar salad. The chicken was not cut very well and the cherry tomatoes were not fresh.
A crispy chicken BLT had shredded cheese instead of a sliced cheese
12-19-18. 9:55 pm. Store location #3294. No one else in dining room to be served five people behind counter and I've now been waiting over 17 minutes on my food. Drive thru getting great service but I dont matter.
McDonald's from here on out.
Piss poor service
Ordered a double and got a single
ordered 3 fries got 2
never got any dipping sauce with chicken nugget order
Order from DoorDash and constantly the food is done wrong. Last 3 times it was right 2 times, so I know they see it. Again today, they made it wrong. I get number 2 or 3. Flat out ask.. plain, just meat and cheese. Side ketchup packets. Thank you
That is how it reads. So, if right before, it shows me they do it on purpose. This isn't the only time. I probably have had it done wrong 8 times. So, I stopped going to Wendy's. Been going to Wendy's for over 20 years. I decided to give another chance, and that was the last 3 orders. 2 times right, today NOPE. Called the restaurant was tired of this. Spoke to a female. Asked to talk to the owner, he was not in. Asked a number I can call. Said she won't give out personal number, asked for an email, she said she won't give out personal email. (any reason he doesn't have a business email??????????) Then asked her name and she hung up. I'm seeing why a lot of stores have a 2.5/5 rating. This store is no exception, see it on YELP.com now. I'm also going to put in my experience with a 1 out of 5, and giving 1 because I can't put zero. Others need to know your employees like to do what they want with no ramifications. I have allergies, some their allergies are so bad they can have anaphylactic shock. Since this store doesn't seem to care, I'll let you know from being in the medical profession. It's an allergy so bad it closes up your throat. Yes, it kills people and is a medical emergency. Something or someone needs to actually do something. If it was me, I'd close the restaurant until it got it's act together. I don't know why you would give a franchise to someone getting a 2.5 out of 5 review. That is your name on the building and most don't know about franchise ownership, the associate it with Wendy's corporate.
I went into Wendy's restaurant #00005612 ,12/19/18 to order some food to go for me and my coworkers. I was the very first person there at 10 o'clock. I ordered my two sandwiches for the first order because, i had two separate ones. Me and my coworkers were under the impression that that store sold breakfast, so i had and orange juice i wanted to order , as well as breakfast potatoes om the next order. The cashier, her name was Marietta instead of telling me it wasn't a breakfast store at first , instead told me to go to Walmart to get my orange juice because they didn't have it. So i was appalled and continued onto my next order , another sandwich and my potatoes, where she then got an attitude because i didn't understand it wasn't a breakfast store and told me they don't serve breakfast.I continued to tell her well we looked online and had seen that they did so that's why we assumed, and her response was that maybe the store across town by the movie theater did. I understand stand its not a breakfast store now but the lady was very rude! I happen to work customer service and was very upset with how she treated me because not once have i acted the way she did with me to a customer.
visited the local wendy's in winter haven florida on state road 17....was amazed when i tried the chile they served.....completely watered down with very little meat....was a tomato soup at best....if this is a reflection of cost cutting or "watering down" your recipe and indicative of all your outlets, your company is in big trouble, as the quality of that chili
is so completely and obviously been doctored i cant imagine any of your regular customers not noticing.
i am one voice....Im sure of many on this matter.
A well run company would handle this matter quickly!
Me and My daughter worked for Wendy's Paul Huff Cleveland Tn. While working there an emergency occurred where i had to go back to Ga. November 17, 2018 Manager Jay Jay said that she would mail our checks off the following Tuesday the 20th. We waited until the 28th nothing came in the mail. So I called Stephanie whom said that they were never mailed out. So she said she would mail them out that day. We checked the mail December the 16th still no checks in the mail. So I complained to corporate they told me the were going to check on it. I said it should not take a month and a half to receive checks something not right. When she checked she said it had not been cashed. My thing is why should a 16 year old or adult have to pay for something someone did on purpose. Something is not right . So really any Manager if they want can throw your checks in the river then make it where you purposely have to pay $45 to stop the check they purposely lost to get resent out.That does not make sense. Then we homeless on top of it. Oh a person can think they can do people any kind of way. The Heavens always watching. It will come back on the ones taking from children also people harming children also people. Sincerely Kenya Sims.
Ordered the baconator combos today and they were so bad we couldn’t eat them. Same with the fries. They had to have been leftovers from lunch. Very disappointed. It was 5:00 and they were definitely not fresh. This was our newly reopened store in Monroe and we were looking forward to it but it’s worse than ever!
Went to the place in carrboro nc. Bought a meal 6.76 gave the girl 10.01. Received back 3.48 in change. Handed back the change to the girl told her she needed to learn to count. She told me I didn't need to be rude. I would have stated that same comment to my daughters. I left as I hear her discussion with someone inside. I will not return.
We had two orders of French Fries ice cold did not eat then. Told then and we did not get anything done about it. The staff was only young kids that could care less and did nothing. Put then in the trash and walk out. Will not be going back any time soon. We now know why we were the only ones in there. Thank You Ralph Shumaker
Staff was not Professional was cussing swearing in front of the customers while children were in the restaurant and this was the Norwich Connecticut location
Several times the sprite is pinkish.sodas taste foul. After 2nd try I just asked for a coke cola,,, maybe bacteria??? December 15, 2018 The fries were not fresh nor hot as advertised. The person on monitor talked about previous customer, we could hear that plainly. I will inform the health department about the soda problem. Fries went to birds. Fix the problems at the Sanford, Horner Blvd , NC establishmet.
Store location 2891 W. 120th Street Hawthorne,Ca. Date 12/15/2018 Time 12:40am I joined the drive thru line at this time. There was four or five cars in front of me, I waited patiently. I made it to the intercom waiting no one ever came on the intercom so I am thinking drive to the window so I can place my order the car in front of me is receiving their order. The Wendy's employee made eye contact with me and left the window. I drive forward waiting she just disappeared for about ten minutes. The she will not come to the window but uses hand gestures, taking her hand and moving it about her neck saying we are closed. This location closes at 1:00 am, So I wasted 30 minutes or longer for this treatment and I was in line way before closing time. Wendy's needs to come up with a better system for the drive thru to inform the public that they are closing. I know for sure I was in line way before closing.
I I'm leaving the Cockeysville Wendy's in Maryland after a 25-minute wait in the Drive-Thru line and I am leaving with no food. There was a line of about 8 cars behind me, every one of them left before I did. The drive-thru "employee" , if you can even call her that, said she would be right back and never came back. When I drove around to the window she was standing at the window.
I have never written a complaint about any company, any service, or any product. Unfortunately this is the only Wendy's in my area and I can wholeheartedly say I will no longer be a customer there. What really bothers me is I was on my way home after a very long day. I pulled into the McDonald's parking lot and thought I am going to go to Wendy's instead. The Wendy's is 4 miles away in the opposite direction of my home. So that is 8 miles of driving early to be gifted with the worst experience in customer service I have ever had. I know it is fast food but no matter the establishment there is always a expected level of courteousness and code of conduct.
Every customer that left Wendy's is now in the McDonald's drive-thru line myself included. It looked like a caravan of traffic. You can thank your absolute pathetic excuse for an employee for probably $60 to $100 in Revenue loss and who knows how much more your company will lose tonight and in the future.
There are three employees at the moment so I know it's not a lack of staff being the issue.
We had a Wendy's in Hunt Valley that closed its doors a few years ago and I feel that if this Behavior continues that one will be gone as well. I have no idea how you might fix the problems there hopefully it will be addressed. Thank you for taking the time in reading I know it is never enjoyable to get bad news or horrendous complaints your matter the capacity of employment at Wendy's.
This Wendy's at U.S. 278 has the most attitude towards the customers and employees...The general manager was going at with an employee in front of customers and employees...The employees are already rude but this store is very short staffed and they need to be retrained on service...
Service is very bad when ordering employees are not friendly or polite.Normally I find Wendy’s restaurants employees very outgoing and polite. This location in New Smyrna Beach Florida is not managed very well. I trust this will help you make the nesaserary changes that will bring this location up to the high standards that I find at other locations. Thank hope this of interest to you.
Today the average wait time for an order was 8 minutes--I timed it. Terrible service. Finally my wife & I walked out, along with 3 other couples of about 20 people waiting in line. We saw 2 of them later at McDonalds. The New Smyrna Beach store's service has always been slow but this was a new low!
ordered a baked potato with SHREDDED cheese and sour cream, I opened the bag I had liquid cheese, I asked the cashier to exchange it, she had an attitude and gave me the smallest potato ever, with shredded cheese and no napkin, butter salt or anything, its sad and I wish I would have checked the bag again, I would have just asked for my money back.
On 3/31/19 around 3:00PM, I was at the Wendy's located at 2-30 Garfield Avenue, Jersey City, NJ (201) 433-3950 and I have to say that this is the worst managed facility that I have ever dined in. The place was literally a zoo. The tables and floors were dirty, there were no napkins in the dispensers, and there was only one kid working the register, and he was the worst that I have ever seen. The kid was rude and making mistakes on every order. He was also talking to his friends on the phone and flirting with the females in the store while taking orders, and all this was being done while the manager just looked on doing absolutely nothing. It took 15 minutes just to get our orders and when we received them they were the wrong items. Someone from Wendy's Corporation really needs to go to this facility undercover, then mandate training to ALL staff members, including management because this place is a disgrace to the franchise. There also needs to be diversity at this location because the only staff that I saw were African Americans. This is the same situation at the nearby post office, and the service there is also horrific. This is the reason why diversity is crucial at all companies or else staff gets complacent and the quality of service goes down.
Anthony "Very Dissatisfied Customer"
I came to store #00007930 located at 1753 Macland Rd, Marietta, GA 30064, phone#678-290-5579. The person's name on the receipt if Arthur. First off, he was very rude and was rushing me, when there weren't anyone else inside the restaurant eating and no one was behind me in the drive thru. I think he wanted to get back outside, as everyone was standing outside the restaurant smoking when I pulled up. Once I finally got my order placed, he was rude at the counter when he took my money, then at drive thru window 2, the girl who handed me my phone was very rude, rushing, almost pushing the bags into my car. She didn't ask if I needed any napkins or sauce, as I assumed they would be in the bags, but when I got home, 5 minutes later, there wasn't any sauce for the nuggets, no spoons for the chili, no crackers or chili sauce, and all of the food was cold. I can understand if they were busy, but there wasn't anyone at the restaurant. also, the bags and the inside of the restaurant through the drive thru window smelled like cigarette smoke. I ordered 2 of the Bacon Double stack $5 biggie bags, large size, two large chilis and a fish sandwich. As I stated, all of the food was cold, the fish sandwich was cold and hard, and inedible. I have never had an experience like this at any wendys, and because of this I will not be back, and I will be sure to let my friends and family know as well.
I live in Las Cruces NM. Tonight I stopped in the Wendy's on Walton Dr. .
My wife and I are moving across town and wanted a quick meal.
She order a chicken sandwich combo and I ordered a ceasar salad and a large chili. When I noticed that she was charging me almost 5 dollars I asked her why. She told me they no longer serve the ceasar salad. I asked her why is it still on the menu... She looked confused. I said nevermind just give me the chili. After tasting the chili I realized it was only Luke warm at best. I took it back to the girl working the counter and explained my problem. Still looking confused she took it back. Waiting for about 5 minutes I returned to the counter and and asked about the chili. She poured me another cup witch was just as Luke warm as the first. I asked to speak to the manager. The girl came up and I explained my problem. By this time my wife was done eating and ready to go. The manager explained the chili was still warming up in the warmer. Being in the food service industry for 45 years I told her it she be at temp before it even goes in the warmer. She disagreed and told me that's the way they do it.
Needless to say I asked for my money back. And told her I don't think the health department would agree with her method of heating up food in the food warmer.... I won't be back for awhile
Ordered 2 number 1s and ordered sweet tea, Diet Coke and no tomatoes.
Of course we get our food and we get unsweetened teas for both drinks, tomatoes on both sandwiches and a rude answer when we asked to correct it. I’m done with this Wendy’s as it is always poor customer service. From a prior Wendy’s employee, you can do better
Terrible place here! (W. Hempstead NY.)
The WENDY'S franchise, in my opinion, for decades has always been one of the top notch fast food companies. However, it seems to be a lack of proper training and understanding, when it comes to customer service these days at some of their locations in New York.
The Wendys, West Hempstead NY location frequently keeps dirty tables and floors, at any hr of the evening when you want to dine in. Going through the drive thru, always takes 3xs as long then any other fast food drive thru, with a line of cars that stretches out to the roadway. Then when you finally receive your food, usually, grease, mayo or ketchup is all over the wrappings and the bag. This location has been sliding down hill for over 8yrs now. Some of the managers they have rotated through, like the one they have there at nights now, dont appear to have things well under control as if they are overwhelmed with the position, being inexperienced and/or under trained.
When a manager comes out of the back from doing whatever it is she was doing, yelling and talking recklessly to customers because they came inside to order their food, rather then to stay sitting on a long line and continue waiting, there is a serious problem with this person. After giving her a piece of my mind for acting like an azz, with lots of restraint, I was forced to spend my money down the road with one of Wendys competitors, where they know how to treat customers, even though the food isnt at the same level of quality.
I dont recommend anyone spending their hard earned cash at this location, its a huge disappointment, often. Not fit for family, or dating, and if you do go to the drive thru, be ready to burn, a good 25mins, along with a good bit of fuel hoping this time they get the order correct. Its just NOT worth the hassle, trust me!.
I was in the Wendys located on Third StreetChattanooga TN 37404 about 35 minutes ago , drive-thru was rapped around the building so after
waiting in line 12 minutes I decided to go in and from there I was greeted the young lady took my order in a timely manner and I got my food
II only live 5 minutes away from the business I got home and sorry to say but I wouldn't have given my food to the dog next door. I ordered a
number ten combo large with an additional 10 piece nugget. Neither the fries nor nuggets were fresh it is late now and I could't turn back around to take the food back and get fresh food. I am very disappointed. I hope in that in the future I could get fresh food they should give customers food that they would eat fresh !! not old food I would like to talk to the store manager to see if it is possible to get my order replaced with fresh food
please tell the manager to give me a call at 423 827-2535
thanks for liistening to my concern
the food was way below average very poor felt like I was cheated
i tried to order twice!!! the clerk was no where to be found so i waited ten minutes. i approached the register again after those ten minutes and yet no one tried to help me! michael i believe is to be the guy who was supposed to be helping me out turned out to be outside making "a deal" with someone in a car. this happened on the wendys at sring valley and north tollway!
will never be back here1 i work a few blocks away and will usually coomein here for a meal or tow a week! that is no more!!
store number is 5215
My son and I went to the Wendy’s in Destin Florida, where we live. The drive thru line was full, but we had about 30 minutes before we had to be out of there. We were in line behind 4 cars. We sat, inching, for 20 minutes and there was still 1 car in front of us that hadn’t even ordered yet. We couldn’t take the chance so we had to leave. It was not unusually crowded, which is why we opted for the drive-thru. This seems to be a pattern for this store. We have a very heavy tourist season, but they are just as bad during the off season. I don’t know if it’s staff or management, or both, but we rarely go because of the service. We then went to the Wendy’s in Niceville, Florida and sat in the drive-thru with 3 cars ahead of us. It was amazing, we only sat for about 5 minutes! This store is only 30 minutes away, and also deals with a heavy flow of tourists. Whatever the problem is, it desperately needs to be addressed.
I went in the wendys in Farmington Utah for lunch the boy behind the register walk away with his back to me ignoring me for 5 minutes so I walked out of wendys I have never seen customer service this bad I work for the city of farmington and would the like the convenience of getting a quick burger for lunch but after this experience I will not be going to this location again thanks
The cashier didn’t even know what we ordered. The chili was cold. It took 7 minutes in the Sri e thru to get our food. You company is heading down hill. Your customer service at the restaurants sucks.
Hello, my name is Jason Cowsert and 2 nights ago I went through the drive thru at the Orlando Florida SeaWorld location, I believe store number 5219. When I got home we realized the burger in the combo we received was incorrect. So I called the number on the receipt, explained what happened, and was told to come back the next evening and I'd get 50% off my order. She only asked for my first name and never told me hers.
So last night I went back and was told to pull up to the window. I pulled up and the girl running the window was yelling and cussing at another employee with the window wide open, I explained what had happened and as I expected no one had any idea what I was talking about. A female employee called the manager at the time who looked like he was maybe 22 and I told him what happened, he then disappeared for roughly 10 minutes. As did everyone else. Finally when yet another employee came to the window I explained it again to her, she then turned around and started talking in Spanish to another girl and the manager. They then said there was nothing they could do. I then asked for the corporate office number and was told to look it up myself. I asked for the store number to which I was told they didn't have one. I asked for a receipt since all the information is on it to which I was told no. They once again had a three way conversation in Spanish so I couldn't understand them. I ended up at the window for over 20 minutes blocking the people behind me.
Absolutely nothing was done, the employees were extremely rude and dismissive, they didn't want to help me at all, and then tried pretending they had zero information on how I could contact anyone else. The wouldn't give me any reference names, I just know the manager was male Hispanic with a curly fo hawk styled haircut and gauges in his earlobes. The drive thru girl was a larger African American who just kept talking about her break. And two younger Hispanic girls one with reddish hair.
I love Wendy's but will definitely never go there again to that location. I'll also be informing all of my coworkers at Disney and Universal to avoid that location. They have a history of rudeness as well as unclean dining space. I'm not sure anyone will even read this, but I'll copy and paste until someone responds.
I went to the Wendy's on 501 in Conway South Carolina all I had is $100 bill they asked me to go get changed and come back and place my order because they didn't have change all I was trying to do is feed my family and I'm quite upset and offended
my daughter and I stopped at the Wendy's at 1905 E 21st,. st Tulsa OK 74114. it's by her house I have never gotten such a messed up order. EVER. I ordered a Crispy chicken, single Dave's with no pickles 2 small chocolate frostys and water.
the beverages were o k but I got a large fry (or some kind of fry) and a breaded chicken that was too spicy for me. talk about upset. my daughter wouldn't eat. I usually don't eat fries but I did this one and I had to chop off all the breading and it was still to hot.
I got the right ticket but not the right food. aren't your people trained to check it out? the car in front of me had a problem and got her money back because she refused the drink.
I should have taken the hint and che4cked mine but there were a bunch of cars in back of me.
another Wendy's had problems with their Frosty machine. why do you think people like Wendy's? THE FROSTIES.
please get your act together.
I stopped in to grab dinner to go. But when I got home, my order had been messed up. It wasn’t convenient to drive all the way back, so I just ate what they gave me.
I ordered a double bacon s’awesome burger without a bun. However, somehow they forgot:
The s’awesome sauce, the pickle, the bacon, and the onion.
Essentially, I received a double cheeseburger. Not too happy to say the least.
Took for ever to get my food when i did it was cold and nasty. no one seem to know what was going on. the manager was drunk all you could smell was the alcohol her eyes was red . and she was moving slow the other co workers looked like they knew more then her. this place is a big joke please do not contact me back im going to call the news or something to see what i can do about this.
My family and I are regular customers at the Wendy’s located in Rockingham, NC. For the last few months we have observed a continuous decline in the quality of service at this location particularly during the late afternoon or evening hours of operation. Within the last two weeks this location has been out of: large Chili Cups, ice for soft drinks, ingredients for various items on the menu, catsup, Frostys, soft drink cups, and napkins. The quality of service is poor. The manager on duty last evening allowed the service line to backup. The one server was tremendously slow taking orders. the ice machine was out of order and the Chocolate Frosty machine was down. Several customers left before being served and at least two customers cancelled their orders after learning that ice was unavailable. Many people visit this location after evening worship services on Sunday evening and find the store understaffed to handle the volume of business. It is obvious to me that the manager on duty is not up to the job. This would be a great location to send an undercover boss to personally observe the problems at this location.
My family & I tryed to go out for dinner in your Ironton, Ohio Wendy's tonight. This place was so dirty and so nasty PLUS we witnessed a drug deal in the parking lot, plus they are letting young teenagers hang out there going in and out of the building and they are screaming & cussing each other inside the restaurant, throwing furniture around, going out the door throwing the door back far enough to brake standing around and hanging outside. My family & I will NEVER in a million years eat at this location ever again, I will drive a million miles away before eating there ever again. Thee only thing good about this place was the people who worked there. Something needs to be done about this place someone needs to take control of this place fast before it loses all of its customers! Does no one have family values anymore?
2 days in a row we went through the same Wendy's and when we got home a small chili was not in our order. Sore # 8221 time 9:03 p.m. on 3/28/19 this store also as a problem with the ink for printing out their receipts I can't see all the information so the time off by a few min.
West 10th street Indianapolis Wednesday March 27 waited 3 to 4 minutes at the counter for an employee to inform me that the restaurant was unable to serve food account of computer had crashed. Previous time I visited this restaurant, early fall of 2018l, upon giving my order, was informed drink machine was broken. no one knew how to repair it. I do not anticipate another visit to this particular restaurant.
On Sunday, 3/24/19 I drove 700 miles from Cincinnati, OH to Brooklyn, NY to visit family, with three young children. My youngest child who is 3 years old will only eat chicken nuggets, so I decided to drive-thru Wendy's (505 Utica Ave.). I pulled up to the Drive-Thru at 7:45PM (there were 2 cars ahead of me). My order was placed at approximately 8:25PM. I pulled up to the cashier's window at approximately 8:30PM. At this time I paid over $24 for my order and they gave me all of my drinks and a salad. I was still waiting for nuggets and 3 other meals. At 9:05PM they handed me the remainder of my order and I asked what was going on with the long wait and the gentleman at the window said they were short-handed. The only reason I did not leave is because it was getting late and at this point I had 3 starving kids in the car and did not want to make a scene. This was supposed to be fast-food. This was the worst service I've experienced in my 49 years of life. It is unacceptable and the manager should be reprimanded for allowing customers to wait over one hour for "Fast-food". I will continue to reporting this incident via phone and writing other entities about how I was treated. The cashier did not apologize for the wait or offer to give my money back! I am shocked and appalled by the lack of empathy and customer service from Wendy's.
I ordered a meal with bacon (I think #4) with baked potato and iced tea. I received a regular hamburger, the iced tea had zero ice, and I did not get cutlery. I also did not receive the receipt so I don't know if I was charged for the more expensive #4 or not. I almost never go to Wendy's even though I really like the food. This is why. This meal was very disappointing.
Today, March 27, 2019, my husband and I stopped at Wendy's at 9401 Annapolis Road, Lanham, MD. The telephone number is 301-731-5681. Each time I tried to call, the line was busy. I have never tasted food from Wendy's this bad. All the food tastes like it was cooked in "old" oil that needs to be changed. I never want to visit this Wendy's again. We spent $8.48, which is not much, but I feel like I threw the money away. I will keep my receipt to remind me not to come back. I cannot say thank you for your service because I would be lying. There is a number, 20164 on the receipt. I do not know if that is the order number. Something needs to be done to address the way the food is cooked at this Wendys. We also did not dine in, but the receipt has "DINE IN" on it. I am very disappointed. E. Pratt
This was my worst experience yet with the Wendy's at 811 Youngs St. Tonawanda NY. I like Wendy's restaurants, but this one must have bad owners and bad managers. I say this because I have gone to this location for at least 30 years and 90% of the time something goes wrong. Not always crucial, but not accurate. This leads me to believe that this problem is bad owners that do not train the managers properly. This most recent experience I had was Saturday 3/23/2019 at 9:37pm(I have the receipt). I came inside to order because the drive thru does not work out for multiple orders as I had my family with me (two children under 6 years of age, Grandma, my wife and myself). I ordered to go, while the family waited in the van. While other people came in and ordered after me they all left before me (they were also very dissatisfied, checking there own orders because of multiple mistakes). We finally received our order around 10:15pm. After apologizing and assuring me the order was correct for the very long wait, it was not correct (missing sandwich food and cold sub par quality). We were already home at this time. This always seems to happen after 7pm and this has been going on for too many YEARS.
I was at the Franklin Mass Wendy's receiving a order and an employee throw a full cup of cherry coke on me through the service window and then procced to laugh in my face.
Went through the drive thru and when I got home order wasn't complete. Missing from my taco salad was the tortilla chips. Wendy's #8221
Date 3/27 time 1:00 p.m.
all wendys have been good except the one on veterans dr in columbus, GA. They make wendy's look like a ghetto restaurent!!! you wait 10 minutes in the drive thru and they act like you've interrupted them, they walk around at p/u window with frowns, don't even say come back or good-by. one night after waiting at drive up i went inside just to be greeted by attitude, ordered a salad and after 10 min later she came back stating she had to make the salad when they are ordered, when i got home to eat it the chili was ice cold. if this was 1st wendy i went to, i would never go to any of them and tell friends not to either. however this is only bad one. you need to fire everyone at this one and get staff that cares
I ordered dinner at one of your locations 623 E. Market Street Akron Ohio 44304 and in the middle of my chili I found what appears to be a yellow jellowy-like substance, photo attached. It made me vomit into my serving tray.
I went to the counter and asked for the Manager. He came over and I asked him what this in their chili?
He said that he did not know what this was, took it and threw it in the trash.
He did not offer to reimburse me or anything.
He just walked away. That is entirely unprofessional. There was a substance that no one knew its origin in a chili served to the public.
I have a receipt attached also for your review and confirmation that I purchased this at one of your locations.
I left the store, very upset. I have been going to Wendy's for over thirty years but I doubt if I ever go there again.
Got disgusting old chicken sandwich, ordered bbq cheeseburger meal and got plain cheeseburger, paid for frosty and then got told it wasnt working
I ordered a bacon stir from Wendy’s on DoorDash without a bun it costs me 11 dollars to get and this is what a got. A dry burger with two small drops of mayo and a half piece of bacon. 11 dollars for this you should be ashamed of yourself. I will never eat Wendy’s again in fact I’m posting this on all my social media.
We stopped at the Wendy's on 2948 Miamisburg Centerville Rd in Dayton Ohio a little before 4:00 pm on 3/24/19. There were several people in front of us and they eventually left the restaurant because they were not being waited on or their orders were wrong. Our order was rung up incorrectly after we waited at least 10 minutes to be waited on. It took us over 30 minutes to get our meal--and it still wasn't correct. The pop machine was not working, there were no straws or ketchup available, and the tables and the room were dirty and not picked up. When we left there were at least 10 cars at the drive-through. I will never stop at this location again. The help was rude and indifferent.
we went to the store on zelda rd in montgomery,al on march 22,2019. we ordered our food from drive thru, the order was 2 singles with cheese and a 6pc chicken tender. once at the window we were told to pull up they had to cook our 6pc chicken tenders which took at least 20mins. when we made it home to eat we live about 5mins from wendy's, we sat down to eat the singles were cold the brread was thick crumbly and stale. beef tasted old, i feel like we wasted 8.00. can someone please refund my money or send some certificates or even coupons, please. thank you in advance for your help.
Really poor customer service. Co-workers talking loudly about other customers. Fooling around with each other while we were waiting for our food. Drive thru window was wide open for bugs, birds etc to come in( we were to proceed to the 2nd window to pay and get food. Salad was tasting rotten and when I asked for a receipt, was told it was broken..horrible experience
I have had a issue since back in December 2018 until now. I called and told the manager about it at that time and they said something would be sent out to me by mail. Then I thought about it again in March, because nothing had arrived so I called a manager again for them to tell me something will be sent in the mail. I still never got this issue resolved and I also sent a email like this once and got no feedback. What I had ordered at the time was the 4 dollar deal. 2 of those one for me and one for my daughter. I dont know if they were real busy that day seeing it was in December and the hustle/bustle of things. Just trying to see if things could be taken care of. My group had a get together there and that all went fine. We dined in. Just have seen no results for this situation.
I love Wendy's food; my favorite "go to" for fast food. And, in general - Customer Service is better than most fast food restaurants in the area. Lent means the cod fish sandwich; which is the best of fast food fish sandwiches. Herein lies the problem, three (3) times in the past ten (10) days, at three (3) different locations; two (2) cities: New Orleans and Baton Rouge, I've placed an order for the fish sandwich and have requested and paid for cheese. Three (3) times - YES; ALL THREE (3) TIMES - there is no cheese on my sandwich!!!! If this is Wendy's cost saving tactic, it may work well in the short run, although it's a good way to lose customers for good.
Employee Ariyonna at Store #1001 refuses to wait on or serve law enforcement in uniform
Manager let employee of duty brush his hair at counter
Manager let Ariyonna yell at her talk back to her in front of us Manager would not acknowledge customers Terrible
I am at lunch trying to eat I couldn’t even place order
We are Law Enforcement we have no sit down lunch we eat on the run
Another person had to take our order
She threw my food on the counter and gave me crappy French fries
She should not be in customer service
She needs to get past her bias attitude if she wants to work at Wendy’s
I am sure Dave God Bless Him would never have tolerated this
Not so much a complaint as just observations.Nice try Wendy's. We went last night. First we order Give the young girl a 50 for a 17.28 meal ( overpriced if you ask me) she had to get a manager to open the cash drawer Red flag. I asked why she had to do that , she said anything over $40.00 she was required to. So She hands me my change I had it figured already. Sure enough she gave me $38.72. I walked back and gave her the extra dollar. Kinda long but funny. So we were told it would be 4.5 mins to cook (nice of them) to tell us. Ok no big deal. Our # was 2. next we find out the register dosen't automatically advance the #'s and there were 2 # 2's and or food was given opened and returned by the only other people in the place. Wait there's more: Ok no big deal but another 4.5 mins to cook. So the girl that can't subtract comes out with our food sure enough it's all wrong. I show her my ticket and she looks at me like I'm stupid. So another 4.5 mins to cook our food. Now the soda machine. Not only is it a touch screen that everyone has to touch to get there product even those that have just touched there junk and not washed their hands. But I go through all 4 screens several times to find out the 2 I want are not available at this time? Root bear and Power aid. All and all it was amusing. The food was good we got to visit for a while so hats off to you Wendy's, one other thing they just remodeled and the place looks good and clean. However they are going to need some kind of window coverings on the 10 foot tall windows this is Nm people, and the sun was already making it really uncomfortable and it's only March! Food was as expected people were nice. Clovis nm store 88101
The service was slow the food was cold the drank co was not properly regulated for the first time I was not a satisfied customer if you would like you can call me at7572749529
I have eaten at this location before and the food was great and so was the service
I don't have a complaint.
After buying 2 Frosties at the drive up in Biddeford Maine Wendy's, I moved ahead so as to not block the window, and wrestled my Frosties into a bag I'd asked for. It took about a minute, and then I secured the bag inside my carry-bag making sure they would't fall off my car seat. When I got done fooling around with all that, I looked up and was startled to see a slender little girl - an employee - standing patiently in the rain beside my car WITH MY CREDIT CARD AND RECEIPT, which I was about to drive away without. I don't know her name, but the transaction was done on 3/22/19 at 4:37 PM. The host, was Kimberly, and the cashier was Cassidy, but I don't know who the girl was who happens to be the hero of my day. I would so like to see her commended. Losing a credit card is a HUGE pain!
Why don't you have a place to feedback praise for over the top good work? Sincerely, Bonnie Schramm.
We just ordered from there and everything was wrong. None of the sandwiches were the way we ordered. They didn't give us a kids toy and they didn't give me my baked potato. We waited for ever on the food. There was only one girl working the whole store while the manager was in the bathroom!?! I will never go back!
I was in the drive through line for 20 minutes today at 2:00pm 3/22/2019. Nothing was offered for an explaination. When I asked the manager said the cars in front had large orders of chicken nuggets. I know you can cook more than one order at a time and they do not take longer than 5 minutes!! I asked why they did not park the cars a head if me manager said, they were there first we we're waiting in product. Worst service in the afternoon I have ever seen. This is NOT the Old Fashioned Hamburger joint I use to work at!!
The first time my wife and I had a cod fish sandwich we had them all through Kent and enjoyed them. That was your restaurant in Hyannis. We have seen a much small and heavily crusted cod fish sandwich. Why have you cheapen this product. Respectfully Submitted,Donald Dompierre
On 3/21 9 55pm I visited Wendy’s 2281 W, Florida-834 Pompano Beach Florida 33073. I had a horrible experience at the drive through. The associate that was working says welcome to “Wendy’s what you want”. So I said excuse me she said what you want. I’m like I don’t feel welcome why you sound like that I work overnight 12 hours. I understand your tired and may want to go home but that’s not how you greet valuable customers that keep the business going. She said the value for what your buying can’t even pay me. Then she said you know what I’m going to let some one else take your order. The manager greeted me well and I said to her that sound like someone who wants to work. In the background I heard a loud obnoxious laughter and then she said that homosexual better going somewhere else because I will spit in this wrap. So I said the the manager to tell that “word outside of her name to go home” At that point I definitely didn’t want to proceed but I drove to the window to get names. When I got there the manager said Oh can’t take your payment or honor any service to you because you called my employee outside of her name. Reluctant and blatantly said she won’t give name with all name tags off. I said to her in the background I heard everything she said so what do you plan to do about that. She said I will handle her and then two person joined her at the window possible the girl and another associate one of them saying Let me see Who this is. One walked back and said oh get him together let him know we all from the same place so we stick together. This is a horrible store and They are chasing away customers and making the fast food industry look bad and Delfinately making Wendy look bad. The manager said she will handle her yet she was laughing with her and at me being very discriminating so let me see what corporate will do. As I will take my homosexual money somewhere else.
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