Wendy's Complaints Continued... (Page 3)679+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
Last night I went to the Sewickley Pa to get a backed potato for my husband who is in rehab after a stroke. I went thru the drive thru and when I got to his room he had a hamburger instead of the potato he was looking forward to.
I went to Wendy's at 10:15p on my way to work. I ordered a 4 for $4 meal. I drove off as I had to get to work. The drink was carbonated water and not one item in the bag was fresh and tasted as if it had been sitting under a warmer for hours.I was not given a receipt. After looking up the number, I called and no one answered. So disappointed and sitting at work without lunch!!! Shame on you Wendy's!
Hello.we walked into Wendy's on Altamont ave. Rotterdam ny.about 230.a large crew was working.there was only one other customer waiting for food that had already paid.we stood at the register waiting to order for at least 15 minutes! While the cashier looked at us and proceeded walk around avoiding us.after 15 minutes we walked out! We will no longer go to that Wendy's again! This was the most disrespectful thing I have ever seen.SHE should not work in the public food chain.
I have gone to Wendy's in Lynn, Ma, Boston St. a number of times and each time the mens rest room was out of order or in need of cleaning. Today 12/09/2017 the Ladies room was out of oder and unusable while the mens room had a unisex hand written sign, inside was in need of cleaning and the urinal was out of order. At times there has been no soap to wash your hands, so how are the employees washing thier hands. Also the soda machine I used had 3 empty selections.
Just left my local Wendy's (Forest Ave, Staten Island, NY 10303) and once again they left items out of my salad. They just don't seem to give a crap whether an order is correct or complete. Having dined is numerous other Wendy's throughout this country, I know exactly what my salad is supposed to contain. By the time I opened it, at home, I had neither the time nor humour to get back in my car, drive several miles, or argue with a clerk.
This franchise is going down the drain quicker than a loose turd. Sad that no one cares.
My wife, daughter, and myself went to Wendy’s in Standale Mi, Lake Mi. Dr. @ 6 pm for dinner. The dining area was a disaster, food, garbage, tabletops, chairs, bathrooms, etc... waited forever to get our food inside. Waitstaff hygiene was pathetic. Very disappointed with every aspect of our visit. Dumped most of our food in the garbage which was also full and overflowing so I told my daughter to leave it cause it would blend in real well. We have a nice town with a real crappy fast food Wendy’s. Thanks for wasting our hard earned money...
Went in with my 2 kids and a friend for a meal tonight 12/1/17 at around 6pm. The manager Jon was extremely rude. He was on his phone texting almost the entire time. Screaming and cussing at employees. He was just very rude and menacing. I have a disable child and it upset him so much that we left in the middle of our order and he was so upset we had to go home. Unacceptable behavior from a manager
This afternoon my family and I visited the Wendy’s on South Mt Vernon Ave in the city of Colton, Ca 92324. We used the drive thru- as we were ordering our meals the person taking our order had a very rude attitude. We stopped our order as we were in disbelief of this employees rudeness and told her that we needed to speak to the manager when we go up to the window. She said “mmhmm”
We get up to the window and ask the lady at the window for the manager, she asked us what it was in regards to, we told her we needed to discuss the person who took our orders attitude.
The lady who took our order then steps up to the window leans over and asks what the problem is ( all the while with the same rude attitude ) we told her we didn’t appreciate the way she was speaking to us. She shrugs her shoulders and and basically didn’t care about what we were saying. She rolls her eyes at us and all the while we are explaining the issue she continually says “mmhmm”.
I had had enough of this and asked her if she was the manger and she nods her head yes!
I said wow, no way! And your speaking to customers in this manner?!
She continues nodding her head and rolling her eyes at us!
We ended up just driving away.
My family and I have never experienced this type of unprofessionalism at a fast food drive thru before.
We didn’t get her name but apparently she is the manger there!
This last tues before thanksgiving i stopped at wendy s on the way to work around 1pm. I am a metro transit bus driver in mpls.....I ordered a bacon jr. cheeseburger and about an hour later I got the beginning g of "the trots". During my evening route i had to radio in for a bus to come and take. my passangers because I felt so sick and as soon as I met the bus and they got off I started heaving out the drivers window along with ruining my 96. dollar wool uniform pants ....I got sick both ways! The paramedics came and took me to north memorial hospital in robbinsdale minn. where i was such a mess that I had to get a shower before I saw the doctor.......I was fairly emptied out by that point and they gave me IV fluids and some medicine for throwing up and diarrhea....I lost a day of work the next day and my pants are ruined. Tonight, saturday has been the only meal where I haven t had to run to the bathroom......The restaurant I ate at was on University ave. near Fairview in St. Paul Mn. I felt absolutely fine before I ate there. Maybe you should t be serving bad meat or make sure people are clean! Ann Pattock
I just wanted to start with, I love Wendy's. I would pick Wendy's over anyone else if given a choice, but my last two experiences were disappointing. Wendy's on palm bay road in west melbourne, florida was dirty. Trash cans full and something spilled on the floor. They were out of condiments , napkin holders were empty, tables dirty. What amazed me the most was the employees could have cared less. No manager in site. No one else in store but myself and two grandchildren.My second experience was today. Store at Wickham and Aaron, melbourne Florida. I was with two of my grandchildren. We ordered 2 #10's and a spicy chicken sandwich. 4people came in after me. They all received their food before we did. My sandwich Sat on the counter for ten minutes before the rest of the items were ready. The tables were dirty, water on floor by the soda machine,but never wiped up. Just a sign. "Wet floor" you had to stand in the puddle to get your soda. My sandwich was cold as we're the fries. 6people behind the counter and all looked lost. The best one is the drive through person took a frosty that no one wanted and in front of us dumped it back into the frosty machine. Is this policy? I think you guys should do an undercover boss episode and get these guys back into shape. Again, no supervision person noted. I still love Wendy's but, the last two visit I have these concerns.thank you
The employees refused to look at us or take our order. We waited and finally left . 2 female employees seemed to have a bad attitude. Very disappointed
I just hate at Wendy's on Pershing Avenue in Decatur Illinois. I order a large taco salad and what they did is they poured chili over the lettuce. Made everything soggy. Didn't even taste like a taco salad.
Went to the Princeton In. Wendy's 30 minutes ago. Ordered Kids meal & 2 Jr Bacon burgers . Get home ( 5 miles to Patoka , In ) Kids meal supposed to have 4 Chicken nuggets fries & apples w/ drink. Only got 3 nuggets, fries & drink. no apples. Got the Jr bacon ones. My Grand daughter was very disappointed.
A friend and I went into a Wendy's at Homer Adams Parkway in Alton, Illinois, around 3:10. There were workers there and another gal was called to take our order but never did take it. She went to the side and started putting papers in the trays. We were never acknowledged and waited 15 minutes without our order be taken. There was a couple with a child behind us and they finally left - then we left! What is irritating they weren't even busy! We were at the counter where you take the order. We drove across the street to Burger King - got greeted and waited on and they were busier - I WONDER WHY!
That is fine if Wendy's doesn't want our business as there is enough fast food chains! MY FRIEND AND I WON'T BE BACK!
Me and a friend went through the local Wendy's drive-thru in Waterloo, IA on La Porte road. I ordered 4 Jr. Cheeseburger Deluxe. I didn't finish two of them. It tasted bad and I felt like I was going to be sick if I ate anymore. I threw it in the garbage as I walked into the local grocery store to get more food for supper. This is disappointing because this used to be my favorite item on the menu. They got our food to us very quickly, it made me wonder if it had been sitting out for a while. Another friend of mine said he does not like to go to this Wendy's location because the food is always cold when he gets it.
Thank you for taking the time to hear my complaint. Have a good day and a Merry Christmas.
About two weeks i went in around 7 p.m and there was a lady getting food . As i was walking in i could here her say " i am the manager i can eat free food. " But this lady was not in uniform. Then today i went in around 1:00 . Seen three different girls eating chincken strips over on the side . Now i dont know if they are or aren't alond to do this but it seems that Wendys is losing alot of money on feeding their employees. But to come in and see people eating and standing vs doing work is not good workers .I through my reciepts away but next i see this behavior again i will be shore to keep it . Will file a complaint everytime I see food being given away again. I will be looking into osha laws to about eating around food being served to the public.Wiggins, Ms 39577 East Frontage road
No one would take our order on Wed 11/22/2017 around 11 -1115 a.m. We were the only ones in line. No one would come to the counter and take our order. 2 employees were filling orders for the drive through, however did not call anyone to the front. Nor did they say they would be with us. We were not acknowledged. I saw an older woman and gentleman leave as we came in the door with an order. I saw someone look our way as we came up to the counter and disappeared to the back. I saw the manager in the back. I asked can someone help us. We waited more than 10 mins and then left.
My wife and I mostly eat at the Wendy's near the Bangor Mall off the Hogan Rd in Bangor Maine.
My complaint is the horrible soda machine at this establishment. Just recently maybe within the last 2 month the water has gone to a yellowish color even after running the machine for a few minutes it's still yellow. Tonight I had a Bart's root beer because I did not want the yellow water. Needless to say the root beer did not even taste like root beer. It was basically undrinkable. I did surface the issue to the cashier on my last visit a week ago. Nothing changed. That's why I am writing hoping someone will please fix the machine. filters??
As a drive thru customer, I was given $10 short of my change. I checked before driving off. No apology from worker. I ordered: #7 meal w/cheese added and a bacon cheeseburger. Upon arriving home (10 min away @ 5:45p.m. after working my day) I sit down to an order absent of Bacon cheeseburger get, which I was going to let slide. Opened my #7 sandwich and no cheese. I therefore, made my way back to store location #00004487 at 2045 Harford Rd and requested to speak to manager. Order was corrected, but no apology given for the inconvenience.
Poor representation of Customer Service.
I would like to hear from corporate about the inconvenience of a customer for over 40 years and to receive such disappointing service from this location that lacks professionalism and effort to expeditiously serve it's customers.
I don't know if this pertains to poor service more then clean!iness. I was at the wend y s on university ave. near cretin ave yesterday in st Paul mn. and ordered a Jr bacon cheese urge...about an hour !after I started getting "the trots" . I am a metro transit driver and I ended up having to have another bus take my passanger s and then I got sick as a dog....in every way.......The paramedics came and took me to north memorial hospital in robbinsdale where I had to shower because my clothes were so messed especially my 96 dollar uniform pants.....after that I got I V fluids while they did some other checking of bp, etc and finally i was able to leave around 10 pm......Today I have to stick near the bathroom and also missed work...I was feeling absolutely fine until I ate at your restaurant which I probably won t do again......Ann Pattock
no crackers when ordered chili was told none in store the trucks were all messed up due to tomorrow being thanksgiving bad planning on their part gave no receipt given with change back went to airport hwy toledo ohio/holland 158 on 11-22 my address is 9050 manore rd grand rapids oh 43522 phone is 419-494-7952
I just took my wife and family to Wendy's at 3200 N Main, Anderson, SC, 29621. I wasn't happy the burger I received. I took it back to the counter and the lady looked at me as if she didn't understand "it's not done". She said nothing. I returned to my seat. My family finished and as we left I walked back by the counter. She then said, "did you want something?". I replied "no thanks, not now."
The table was not clean, the seats had trash on them and the floor was sticky.......... I almost left without ordering.
I wasn't going to complain, but you need to know.
By the way, my wife lost the receipt so store number, customer number etc, are unavailable.
Beans in the chili????????????? I uses to love their chili went to drive thur yesterday bought 2 large chilis got home to eat one,It was filled with BEAN BEANS BEANS yuck I called the manager he said they have always had beans in the chili I said not I used to buy it in the winter no beans were in the chili,and it was soooooooo good tonight and mostly beans AWFUL will never buy it again
Went to Cleburne Texas location 11-15-17 order was messed up call spoke with manager said they would fix order said they would write down name and order said next time was in store could pick up remake of order came in today spoke with manager she has no clue what I’m talking about has no record anybody ever did their job and wrote it down severely disappointed with the service I received then and today Will gladly go to other locations but do not for see me giving my business back to this location Re-training needed at this location for managers and staff on how to write down complaint orders so that their dealt with an orderly fashion
I went through the drive through at the Wendy's in Glenolden Pa at 11:16 am on 11/21/2017
Purchased a #6 Med the fries where cold, no salt and pepper, no ketchup , no receipt and the worst thing is she handed me my order and slammed the window shut and never gave me my drink....I had to wait till she cam back to the window and she said what !!! I said you never gave me my drink.
Really bad customer service, I think Wendy's should refund me my money or send me some free coupons to make good on the bad customer service I had.
Mr. Curry 610-999-0322
Stopped at our local Wendy's last night (Redbank Road, Goose Creek, SC) after attending a grandchilds basketball game. Walked into Wendy's and one cashier was helping a customer resolve her issues. Several other persons including the Manager were off to the side making small talk. After approximately 5 minutes of standing at the counter, the cashier finally resolved the first customers issues. Feeling we would be next, but up walked a kid for a refill and another for an application of some kind. Finally, the cashier got around to us. We ordered our meal and waited, and waited, and waited. The order was finally filled--one item at a time. By the time the order was fulfilled, the first items on the tray were warm, not hot as expected. After the extended wait, having the Manager reorder was not an option. Two things I can say from my experience: (1) Dave Thomas would fire the whole crew if he knew this was how his business has degraded,and (2) Wendy's has gotten the last penny of my money!
F J Simmons
On two separate occasions (the latest being today). Long waits for service at the drive through....rude or hostile sounding staff and unacceptable service...Today my husband and I specifically asked for a number 2 (hamburger and fries) and the young man wanted to charge us double what was posted on the menu for what we ordered..........for a total of 8 dollars and some change for an item that clearly stated 5 and some change.....We canceled the order and left. This is after sitting in the line for an inordinate amount of time.......The rudeness and the general chaotic nature of this establishment is unbelievable. I will not be returning to this despicable , deplorable location........SMH....Wendy's sure has taken a nosedive from what I always remembered.........O well.....hope you make some major changes there. Just because it sits in the middle of a blighted area does not mean customers should be treated like garbage and customer service allowed to deteriorate to this low level........................
I went through the drive thru In Chicago 3900 block of Harlem ave. I was told to drive up , I paid and then told to back up in the drive thru and wait behind the yellow pole. How dangerous is it to tell someone to back up in a drive thru when other cars are flying around the corner? It made no sense at all. The process is completely wrong. I will never go to this restaurant again.
If I wanted to make my own taco salad i would make it at home i shouldnt have to make when you ordor a taco salad . It should be already made. I should get my money back
I went to Wendy's on Washington Ave in Middletown ct. I asked for my food to be made fresh. When the food came out I went back to the window to ask for fries with salt and handed her the fries. She took the fries and walked away and came back with the same fries and 2 salt packets. She said something pertaining to we cant mixed them back in with the other fries. I told her I wanted new ones because I wanted the salt mixed in and it would be hard for me to mix it evenly while driving and in the carton that its in. She slammed the door,through the fries away and called me a dumb bitch. This is unacceptable and told the representative that I did not want her to touch my food.
By far the worst customer service I've ever been apart of at a chain restaurant. The staff were very rude, the inside was dirty and it looks like it hasn't been swept in over a month. My biggest issue though, was that they had the ability to RUN OUT OF sweet and sour sauce by 4pm on a Sunday. How does a restaurant as amazing and HUGE as Wendy's run out of anything?!
Overall this place needs new management and a wake up call. Between messed up orders and lazy employees, I will not be returning nor will any one of my friends. The place is absurd. Please look into it immediately. Before someone thinks it's cute to spit on food and a lawsuit occurs.
My wife an I ordered a meal a sandwich and some chili fries. I added a coffee to mine. What we got was a meal the fries and a cold cup of coffee. We missed the sandwich. We had been going to sit and enjoy our meal by a local lake. Needless to say that was destroyed by the lack of attention given.
Walked into dining room at 945 pm with my son and was promptly greeted by manager who told me they are closed. Asked her why the door was open then and she stated “drive thru is open”. Had walked to location with my son as we didn’t drive so we couldn’t go to drive thru and ultimately walked to a KFC in the area.
I would like to know when the last time someone in your offices purchased a salad ? I live very close to the Wendy's on Simpson Ferry Road, Mechanicsburg Pa. Several time in the past few weeks I have purchased a side salad to bring home. Cant help but wonder who ever makes them doesn't notice rotten tomatoes and soggy lettace being put into the containers. The salad I got today had 3 rotten tomatoes and half of the lettace was wilted and limp ! I don't care how in-expensive they are===they should be made with fresh ingredients. I will never buy another one.
Went to store #0001018 Virginia Beach Va. ordered $22.84 in food. ordered a chili cheese potato as part of order and kids meal. after some time my name was called by manager and bags were on counter. I checked and noticed the potato was missing and inquired. manager said yes it was not ready. so why call my name. so waited 12 more minutes and complained. cashier said the potato would be 15 minutes. I told her forget it that was ridiculous. Manager said it would be ready in 2 minutes. total cooking time was 15 minutes but that info was not offered at time of sale. waited for potato and finally left. got home and kids meal was not in the bag. I was furious. called them twice and left a message once to call me. no one called. phone # 757-498-4804,. will never go back!!! and i want refund of my money for the kids meal. $2.99 plus tax. paid with visa card. my phone # is 757-439-9981
I went to Wendy's in lumberton nc on Fayetteville rd drive thru the cashier had a beard was hanging out the window carring on a conversation for 10 min or more they were slow poor service i didnt even want to eat my food something has to be done about this i dont usually complain but this was bullshit thank you
Wendy's was in too much of a hurry. I was so hungry and ordered a salad, but they did not include dressing so I could not eat it. I went through the drive up so I was long gone before I noticed it. Made me frustrated and waste of money.
Tonight I had a very bad experience at one of your locations. The girl taking my order was very, very rude. I asked what other sauces there were besides bbq for the chicken nuggets I ordered and she ran through them so quickly (at the drive thru where it's not always easy to hear clearly) I couldn't understand her so I politely asked her to repeat them. She did but sounded very annoyed. When I picked up my order at the window she said have a good night and slammed the window in my face before she finished her sentence. She turned around and started laughing with her other co-workers.
I do not ever complain about things in general but this was such offensive behavior I felt you should be informed.
It was the Wendys drive thru on NJ Rt 4 East in Paramus, NJ. It was approx 7:45 pm on November 9, 2017.
There was no one at the register to take your order. Put order in on the kiosk, other people that were in line was asking if anyone was taking orders anymore. The store was dirty and the staff was unprofessional. Laughing and playing around. The soda machine was not working and someone went to look at it and stated that they were not sure if they could fix it. Got our food to go and when we got it home nothing was made the way it was ordered and cold. We do not live that far from the store so our fries should not have been cold. It will be a while before I to to this store again. Hampton VA on Mercury Blvd
I pulled up to the gentleman at the pickup window and he did not greet me. He then asked if I wanted my penny's back with a goofy look on his face. Who would ask that question in the first place? He proceeded to give me my food and was talking with another employee joking around and did not say thank you. I know this is petty but I am sick and tired of employees with no manners. This makes your restaurant look bad. He was an over weight guy in his late 20's. You don't need worthless morons working for your company. Set your standards higher.
At store 9166 in kissimee Florida I was yelled at screamed lied to from manager to manager
This is regarding the Wendy's located at 3239 S. Arlington Rd, Akron, Ohio 44312. I have reported and spoken to someone from Wendy's Corp office, I would be surprise if this is going to be addressed. They are not even 1 star!!!!! I saw employees on their cell phones while handing food, some with soiled uniforms w/o hair nets. The manager looked sloppy and her behavior was very unprofessional. She became angry because I asked for fresh fries, the ones that were served to me were cold to touch and had been given BACK from the car in front of me. She stated (in a loud tone) that " if I did like it then I could go somewhere else" and was trying to convince me that they were fresh! and then I heard a male employee say the word "Bitch". I asked for a refund, and after seeing how they were handling the food, I wouldn't eat NOTHING from them. I think the Health Department needs drop in and visit!.... #Infection Control
1.0 star rating 11/2/2017
Went thru the drive thru at 11:30 a.m. SAT in the drive thru line for 15 minutes of my 1/2 lunch break, got to pay window finally, dude just said the total I owe took my money and shut the window. First of all i believe if I am visiting an establish they should be as thankful for my business as I am of thier service. So already being frustrated with the length of time of waiting, he pissed me off more. THEN I get to the delivery wndow and still, no thank you, other than me saying it to the worker, her response, your welcome. After I leave I realized they didn't even give me my receipt! THEN I get back to work, getting out of my car, and the flippin lid wasn't on my soda properly so my drink ended up in the parking lot! On a bright note, the food was hot and tasty!
On 10/31/17 at 9:37 PM (30511) at Store # 00002129, 2805 Jacks Run Rd White Oak, PA 15131, cost me $7.79. I went through the Drive through and ordered a #1 combo with no tomato, a Dr. pepper & Medium size. The wait wasnt too bad, the staff was friendly. When I got home, went to eat my burger and it was barely cooked. The meat was raw. I was not happy, didn't feel like driving back to the restuarant, so I called 800-624-8140 and spoke to a nice gentlemen who took down my information and explaination of the issue. He said a manager from the store will be calling me. It has been 2 days and still have not heard back, it's disappointing especially since this is one of the very few fast food restuarants I go to. I also did an online survey and didn't hear back via email either. I certainly understand things happens, however as a customer, I would have thought i would have been contacted by now
Should you care to contact me:
I was in the Paoli, In. store and observed the night manager acting strange and telling her crew how high she had gotten and couldn't wait until she was off work so she could enjoy herself again. I don't believe that is proper behavior from any employee especially not a manager or assistant manager which ever she is. The others employees called her Kenzie. When I asked for the manager she got a little snotty and said your talking to her, so I left.
stopped at your shop in Logan, Ohio to get food for someone. Got it home to find that I didn't get what I wanted. Ordered your chili, only had juice nothing else. There was no dip for the chicken, do I need to go on. This is not the first time that this has happened. I lump you in with all of the other fast food places with not knowing how to take care of their customers.
The pictures of burgers that are in frames doesn't say the the same thing as too the burgers being serve, that's called fraud; your miss leading the poor, something needs to be done or I'll be the first to file a suit!! I will send photos soon!
Extremely poor service
I came to pick my daughter up from work at 9pm last night (Oct 31, 2017) and she came out crying. She said that 1 of the guy’s working named Josh threatened her. He said he was going to f***en beat her a**. Then called her a b****. Manager Renee didn’t do anything about it, because Josh is her boyfriend. Some of the co-works have been ganging up on my daughter for a little while now. One is named Faith. Manager Renee should be fired for dating a co-worker. It should be a rule that managers are not to date co-workers, it causes problems there. My daughter has liked Renee up until last night, because she took Josh’s side because it’s her boyfriend. I feel that this is going to continue to be a problem there. I went in last night to talk to the manager Renee and she was rude. She tried to blame it on Hannah and said she just wanted Hannah to stock up the chicken nugget sauces. She tried to tell me that Josh never done anything. Well I’m sorry but I don’t believe that’s true, my daughter wouldn’t come out crying for no reason. That’s not her. I would greatly appreciate it if you would do something about this and I would like for you to contact me. Here is the Wendy’s my daughter works at.
11 Alpine Drive,
Batesville In 47006
Tried giving your location off 126th in fishers Indiana a second chance last night on the way home
Could not a person who spoke good English
WHEN getting home discovered that they had gotten the entire order completely wrong to include missing item.
been in Union city Tn.for 2 months, I Always eat @Wendy's @ lunch time I love the $5 tender combo & got my granddaughter the 4for 4 ask for it fresh I told them I would wait, tried it @ night time Wrong Ideal, The manager in the morning ALWAYS served it lhot Every Time I Asked, the Night Crew We got it, it was warm not HOT & FRESH,IT'S NOT ALOT OF EATING PLACES IN UNION CITY SO WHEN YOU GET A MEAL YOU WOULD LIKE IT HOT& FRESH, VERY DISAPPOINTED
Order #3159 I ordered the taco salad everything comes separate
and there was no salad dressing only salsa Every time we have been to this restaurant # 00007884 we confront some sort of problem we order tio go and we never get what should be in the order bag we live a ways away and it it a pain to go back to this store What is wron with the management here and the employees this should not be so difficult to complete the order right so you ask how was the visit was it was not good.
Three times in the last month I have visited the drive through of the local Wendy's and received mixed up orders - Lake Nona, Florida.
The last straw was yesterday when I went to this Wendy's for three lunch orders. I got back to my place of business to find that one complete order was not there even though I received three bags. I did not receive a receipt therefore I couldn't even tell if I was charged or not.
One of my employees was without lunch as a result!
I called the store and got voice mail. I left a message and no one has bothered to return my call.
Lake Nona is a prestigious area ( upper scale) and growing fast due to "Medical City" therefore, I believe that this is not a good thing for Wendy's as there are many more restaurants under construction in this area now.
Also, there is social media that includes 18 local neighborhoods that share experiences with local businesses and contractors such as pool maintenance companies, yard maintenance, cleaning companies etc.
Perhaps a phone call or email is in order for the store manager to at least return phone calls. I trust they don't want people talking in a negative way about their store. I myself, will not be there any time soon after three times of getting incomplete or wrong orders!
Wendy's has a policy for Senior Citizens that allow for a discount. In the past two weeks, I visited your Store in Coldwater, MI, asked for my senior discount and was informed that according to a new Corporate policy a person had to go inside to receive this discount. I am wheelchair bound and this store is not accessible. I explained this to the person taking the order and still was declined. The parking spaces are NOT correct and I could not go into the store. I know a permit has to be issued and I ask "Why" has this been allowed to happen? Doesn't Corporate Headquarters check on the stores? I might add it is not only your stores. The ADA Code has been law for many years and these issues still exist.
Wendys Boone NC
10-31-2017 10:30 am
I stoped comming to Wendys because the order is never correct
Drink had no Syrup found out when i got home
4 piece tenders only had 3 didnt find out till i got home
special order son of bac was a reg burger after drive threw went over special order 3 times had to go in store to get it correct
just disapointing always something wrong
I just went to Wendy's on Arlington road in Akron Ohio. I had 3 orders in which the drive through was the only option. I was told no multiple order and made to drive around 3 times. At this time the dining room was closed and there was no one in line except me. These dumbasses actually made we go around three times. After all this, I get back to work and they jacked the whole order up, We are missing a chili, two fries and all condiments. I assume I had all these problems as I am white and the whole staff is black. They are rude and make it known they don't like white people. There address is 3329 S Arlington Road Akron Ohio This is unacceptable
We visited Wendy's in Clinton SC at 11 AM 21 Oct 2017 as were in awe how unorganized they were. To start with the cashier acted like she was doing us a favor just being there, she was one of the most unfriendliest cashiers I've ever experienced, We ordered a taco salad and chicken strip meal, the salad had 1/2" water in the bottom making it soggy/ nasty, we had to wait on the chicken strips to cook they brought them out to us minus one strip and no fries, Their were no cups for the ketchup, nor lids for the drinks or straws, the females restroom had no tissue in general it looked like they were ready to close not just opening, An employee came in @ 1120 with the crotch of his pants down to his knees, totally disgusting for a restaurant to allow such,
I just wish you would place a plain grilled chicken sandwich back on the menu. I dislike the herbs, I think it is oregano, on the current Asian grilled chicken sandwich. Scraping it off doesn't do the trick, or trying to cover that flavor up with mustard. Just give me plain grilled with salt and pepper, please. Usually I eat at the Wendy's on 23rd and Grand Central Ave, Vienna, WV.
Very poor service as new franchise took over in Washington metropolitan area controlling hours for employees which sucks quality customer service Area manager said and cursing GM if restaurant to run the place with less then minimum because NPC issued new guidelines hours no matter customer what says every day should be minus in hours resulting bad customer service a long wait and serving old food and mostly focused on drive through because NPC watch SOS I
Looks in this situation Wendys going to be down more in next few months I am a employee since long time with company but never see this worse situation before
I waited 25 min for my food. When I got my order everything was incorrect and messy. Very disappointed and absolutely the worst service I have ever had. Not even busy. It was midnight and we had five cars after us get there orders.
At approximately 9:20 p.m. this evening my family and I went through the drive thru at the Wendy's in Ft. Wright, MY off of 3L HWY. Our order was a small pecan chicken salad (chicken?), #5: son of a baconatter (came with mayo, mustard and ketchup...not supposed to). A #5 with only lettuce, mayo, onion and mustard(got ketchup, no lettuce, on ring of onion, mustard and a tomato. We also had ordered more food and drinks. I was very unhappy with this visit to Wendy's.
Just visited your location at 1420 S. 75th St In Woodridge/Downers Grove, il. Needless to say, I was disgusted with the experience. First of all, there were no paper towels in the bathroom. The soda machine was out of Coke, both ketchup dispensers were not working and there were tons of fruit flies flying around. I frequently visit this location, usually through the drive thru, but went inside this time. It made me wonder about the food we were eating. I will think twice about visiting this location again.
My husband went to local Wendy's store 4580 pomaria SC location on 10/20/2017 ordered fries and chilli driving to work he was eating fries when got to work dumped them out and a test strip fell out of box he stopped it by the next morning and was told a manager would contact him.No one has.This is very dangerous and we don't know if it had been used or not they have it now.we will be contacting health Dept on Monday and his Dr since he ate fried and maybe a lawyer.Get your staff better or close them down
I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.
Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.
After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).
BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).
Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.
Slow service! I have been to this Wendy’s 3 times recently and always the most inefficient service I have ever gotten in a fast food restaurant! Every time I go there is a an angry customer in front of me with complaints about the wait time and wrong orders. This last time there was 4 people ahead of me in line and no one at the register. 3 women were at the counter screaming that they had been waiting 25 minutes and there order still wasn’t up. Come to find out some how it got missed. The place had a sewer smell to it (a plumbing issue?) I decided it wasn’t worth the wait!
Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.
I just visited your restaurant at 250 E 222nd ST Euclid,Ohio 44119
it took me a matter of 14 minutes to get from the door to the casher.there was only one lady taking orders and a lot of people waiting to order. I got to your restaurtant about 12:06 and got my order at 12:20.
during lunch time there should be 2 cashiers do to the volume of customers this restaurant recieves.
The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!
Waited 20 minutes for the most disgusting thing called a grilled chicken sandwich....it had a texture no chicken should ever have...so gross and tasteless. Thrown together, very sloppy. Five dollars, Wendy's should be ashamed to serve this trash...
Yesterday, 10/18/17, I received three coupons from the Manager at Leechburg PA for bad baked potatoes, salads with water in them and browned lettuce, no crackers, no hot sauce and I can go on. So today, I go there and used one of my coupons and asked for the chicken plank deal, I wanted fresh chicken planks and the French fries with no salt. (I get them that way so they are hot). Well the chicken planks for good but the French fries were cold, broken etc. Looked like they were laying there for hours. I refuse to complain to them because as you see, it does not work. I live 2 minutes from Leechburg Wendys but have to drive 13 miles to go to Lower Burrell, PA Wendys because of their incompetency. I would like compensated AGAIN for their lack of not being a team and getting things right. I do not want to get another thing there... I will wait to hear from you. If not, I will go corporate.
I entered the wendys in dearborn, mi on greenfield rd. around 7 pm today. I stood at the counter for over 5 minutes. Three different employees had eye contact with me but failed to acknowledge my presence. One of them was a manager. There were 2 people inside the restaurant and 3 cars in the drive through line. I thought it was especially rude to ignore my presence.
This may or may not be important to you. I feel it is necessary to no longer be a customer at Wendy's due to my feeling about the NFL and there disrespect for our stars and stripes I am boycotting all sponsors or the NFL
On 10/7/17 I went to your store on east Washington in Colton califor nia. It was 10:30 pm. I placed my order. When I got to window I heard them tell Austin the guy to be profecianol, and tell us that they didnt have the item. When i was already told ok. They were laughing at us. Then i went to door and austin the young guy. Opens the door for me. It was 10:30 it was already closed. Anybody could of gone in thete and hurt those kids. It was LAVINIA, NIKKI, AND AUSTIN. Something needs to be done very UNPROFESSIONAL.
With 20 years of Restaurant Management experience, Including a successful stint as a General Manager for a Wendy's International Company Store, I am fully aware of the challenges facing our Industry today. I visited the Amherst Street Nashua NH store today at 11:23 AM. At 11:36 AM I finally got my food through the Drive Thru window. I counted 6 cars that pulled out of line, and went around me because they would not wait. There was much horn honking and cursing while I was waiting. NO APOLOGIES at the window. You have a customer wait 13 minutes for an order, that should have been 3 minutes and just hand out the food? I know many of my colleagues bitch about everything regarding the service they receive when they dine out. I am not usually one of them. This store should be running better because a competitor, McDonald's closed across the street.
We were on vacation in Canada and visited a Wendy's. I ordered a half Taco Salad and a small coke. I have never eaten at a Wendy's before and I probably will not try it again, if what happened to me "the normal for Wendy's". The salad came in parts--- the lettuce with tomatoes and a little tub of sour cream, one of salsa and a chili one. Oh yes and a bag of Tostito chips. I don't know exactly what I was suppose to do with them. I thought it would come assembled and not in parts. And I certainly did not want to pour the liquidy chili over the lettuce leaves, if that is what I was suppose to do. YUK!!!!!! I did not consider this to be fast food to putz with putting a salad together. And my small coke turned out to be a large one with NO ICE IN it. We had 35 minutes for lunch and I had already wasted 18 of it sating in line waiting to order. I would think that this salad would be mixed before it was given to me! Very disgusted with it all.
I place an order at the drive thru at location 3517, my fries look like the scraping of the barrel and my chicken sandwich was raw in the middle, transaction I'd 20171008005855, I was surprise, what I receive for my money, garbage.
Went to a Wendy's in Terre Haute today. Ordered chili, didn't have any. Not sure how you run out of that. Got to the drive thru window and asked for ketchup and salt. Didn't have any salt either.
Who is running your store in Dearborn mi on Greenfield road it is attached to a Tim Horton’s coffee shop on the outside it looked nice that’s why I stopped in my wife and I ordered both pop machines were out of almost everything the manager stepped up got me a leamomde from the back after making it down to the Tim hortons after listening to two employees complaining about call offs and texting some one on there cell phones they finally took my wife’s order they of course screwed it up how hard is it for a bagel and glass of water really and then what they gave her was not presentable it was a bagel with crumbs from the oven still attached and the bathrooms don’t get me started see the pictures they are bad real bad hair in the sink crap on the floor when we’re they cleaned opening day
I do not know if this complaint will go to anyone. But I just had a horrible experience at my local Wendys. I ordered chicken tenders, fries, a double chocolate chip cookie, and a tropical green tea. The chicken was luke warm and very unappetizing. The french fries were cold and soggy. Couldn't eat hardly any of them. The cookie was not fresh. I was cold and dry. I will not be patronizing my local Wendys any longer. The entire meal was a horrible disappointment.
I am resending this email because I'm not sure the last one went through. Store 38 Delhi Pike Cincinnati was out of control last night. An employee in the back was cussing and the guy taking orders told him to watch his language and his response was I don't give a f***. Then the employee taking orders told the one in the back to not touch the nuggets with his hands.(I'm pretty sure those nuggets ended up on my tray. Then a lady in the back started yelling at the guy taking orders and told him she would fire him if she could. Then the manager fired him. All this was going on with customers waiting. The manager came our with her cell phone and a customer talked to her boss. About 12 customers left while the yelling and cussing was going on. If the manager fired him from the office that makes it worse because that means she was loud enough for customers to hear her from the office. We left our food on the table and left. I didn't ask for my money back because I didn't think this staff could handle it. The is unacceptable behavior for all involved especially the manager!
WE WENT TO WENDY,S ON 10/12/17 AT APPROX 7;30 PM . THE STAFF HAD NO KNOWLEDGE OF THE NEW JR. BACON CHEESE BURGER.
WE SPENT $16.00 DOLLARS AND CHANGE, MY WIFE AND I WAS VERY DISAPPOINTED WITH OUR ORDER. EVERYTHING WAS COLD, EVEN THE CHILLI WE WERE AT THE BALA STORE IN PA. ACROSS FROM ST JOE UNIVERSITY.
0 STaRs!!! Everytime I go to this place my order is wrong. If i wanted to get out of my car wit my 2 kids and get my order fixed i wouldve gone inside in the first place!!! Im allergic to mayo and onions I tell the stupid girl 3 TIMES no mayo no onions and what do I get?! Also never have any potatoes!!! Got tenders instead of nuggets! No sauce!! And smoking hot tea with no ice!! Not to mention 2 of my burgers didnt even make it to the bag!!!! Yall need to get some employees who can read a damn order screen!!!! I will never ever go there again!!!!!!
I just came from the Wendy's on the corner of Jackson St. & Dunlawton Ave. In Port orange Florida. I just finished a 10 hour shift at Publix in the complex across the street. I enteted the restaurant & thete were 2 women in front of me. They proceeded to otder everything under the sun. Wuestion w everylittle thing about sauces which is fine. After stanfing behind them for more that 10 minutes with managers _ employees standing around. Not one came to ask me if yhey could help me. They jusy looked at me & kept talking. I don't rat fast food often but ehen I do it eas Wendy's. But no more. I will br sure to tell all my fellow employees at Publix tp avoud going to that Wendy's due to lavk of concern gor their customers. I eill nevergo to Wendy's again! John Garcia
We were at store 38 on Delhi Pike, Cincinnati and had to listen to an employee cussing from the back. The employee that was taking orders told him to watch his language and his response was I don't give a f***. Then the same employee told the cussing employee not to touch the chicken nuggets with his hands(I think these nuggets ended up on my tray). Then a woman from the back started yelling at both the other employees. She said that if it was up to her she would fire him, talking to the employee taking orders. A lot of yelling and hollering was going on with several customers waiting. Then the employee taking orders was fired in the back room loud enough for all the customers waiting to hear. This should have been done in an office away from customers. If the manager took him into the office that makes it worse because then she was loud enough for us to hear from the office. The store manager called her boss and brought her cell phone out and another customer talked to him or her. We waited for almost 30 minutes for our food while this was going on. At least 12 people walked out while this was going on. We left our food on the table and left. We were going to ask for our money back but we figured that would take another 30 minutes. This is really unacceptable behavior for everyone involved, especially the manager who let the situation get so out of control.
I went to the Wendy's at 1129 Elmwood Parkway, New Orleans, LA 70121 on October 13th, at approximately 1:15pm. I waited for my order to be taken and ordered the $5 Strip Meal. I'm sure the restaurant was short handed, as the lobby was not properly cleaned and the ice machine was full of ice. The restaurant wasn't well kept at all. I waited until 1:37 to get my food, as the orders were taking anywhere from 15-20 minutes to come out. Then the guy who was waiting on customers, was also giving out the orders (WITHOUT PLASTIC GLOVES), after handling money and other forms of payment. The fries was fried very dark and didn't have any taste and the strips were also fried darker than they should have been. And they were COLD!!! I was at work when this was noticed the way the food was.
May I suggest that ALL employees who handle food items be required to wear GLOVES when handling the food items.
My daughter and I went through drive through around 7:15 on Oct 12 and paid for our food which came to 11.00 I didn't realize the person hadn't returned my debit card until I got home and after searching for it. So I went back to Wendy's on Coldwater road in Fort Wayne Indiana and they said they didn't have my card and the manager didn't care at all that one of his employees may have not returned the card. I feel the manager could have been a little more courteous in his talk to me and the way he handled this. Wendy's is really failing as far as I'm concerned and that location has very poor customer relations.
I went to wendys in Martin's ferry after a very long day. And i sat in the drive through for 20 mins, as I sat there i notice that the lady at the drive through was b.s. ing with the guy in the car. I'm sure it had nothing to do with wendys. 3 differebt cars including myself left.
I went to Wendy's on conant Street Maumee Ohio and I ordered the 5$ giant junior bacon combo an order 3 piece chicken strips I got there at about 7:07pm and and get up to the window to pay till 7:20 then the manager tells me there's going to be a 6 minute wait on chicken strips and I'll tell her why is there going to be a 6 Min wait when I've been sitting out here for 15 minutes she said Real nasty because we don't have any ready so I said give me my card back this is some bullshit and she said to the cashier yeah give him his fucking card back we don't deal with fucking people like him and on top of it i eat at this Wendy's 2 to 3 times a week i will not go back unless something is done about it
Our store is the worst!! Sometimes they are closed at 5:30, very rude employees. Dirty bathrooms. I waited in the take out window for 20 minutes got to window, statement was, I sorry we are out of potatoes and closed the window. I think someone needs to take a look at this store
This has been the second time in the past two weeks I've gone through the drive through to get a plain baked potato.
The first time the potatoe was good. I asked for extra butter, sour cream and salt& pepper and the only thing that I got was
1 butter. Today 10/12 I went though at noon and bought the same thing asked for the same thing I did get butter, sour cream and no salt & pepper.
The potatoe was gritty and had bad spots on it thoughout the potato. I don't mean to complain but it's very frustrating. There are many other fast food resturants but I chose Wendy's. You also might want to speak to the lady running the drive through she was rude as well when I asked for the fixings.
My husband and uncle went to Wendy's in LaFollette TN they ordered 4 chillies the cashier only rung up 2 they told him they order 4 they was told to go to the end of line they asked to speak to a manager she turned her back on them and start talking to another worker would not even acknowledge them did not speak one word to them very rude I am a manager at a local restaurant you do not treat your customers like that I will not go back we had a $30 order your manager needs to learn customer service and respect I my self would have give them the food I sure would not have turned my back on them we are very mad over the way we were treated by your manager I like you to call me 423-201-3655 or 423-201-8478
I visited the Wendy's in Jeffersonville, IN located on 10th street Sunday morning 10/1. I ordered a number 1 combo with a coke and paid at the first window. I then waited 20 minutes for the person in front of me to get their food (I would have driven off, but I couldn't get out) when they finally got it they apparently got the wrong order and I waited 5 more minutes while they corrected her order. When I finally got to the window 25 minutes after I ordered and paid, the girl working handed me my drink without saying a word, then she asked if I ordered 4 burgers. I said no, and without saying anything else she shut the window in my face. 1 minute later she came back and asked me what I ordered, I told her a number 1 combo, she shut the window again and I watched her standing staring at the back before I just said "screw it" and drove off without my food I had already paid for. I'm not normally a complainer, but this experience was ridiculous and it's not the first time I've had an issue with this particular location. The staff is always rude and the food always tastes slightly off and is prepared poorly, I've never not seen a customer complaining at the front. I will not be returning to this location in the future.
Customer service sucks!!! Store number 00009267. How the hell do you shout at your customers!!!???
This is regarding the Wendy's located at 389 William Latham Sr Dr Ste 2, Bourbonnais, IL. I visited this location on my lunch break today. Well, after waiting almost 10minutes on my food, I asked for my money back. The manager by the name of Gareth(at least that's what he told me) told me he cannot give me a refund because there is no refund button on the machine. What the hell? What you mean you can't give me a refund. He offered me more food to try and make up for it, but I told him I did not want the food. I waited all this time now I want my money back. He said only thing he can do is take my info and someone would be calling me tomorrow. What type of customer service is this? How can you take my money and not issue me a refund? You don't have to worry about me visiting this location EVER again!!
Good Afternoon- I want to report the unprofessional service we received at Wendy's Saturday night. My husband and I went through the drive through and had ordered 2 Baconater sandwiches. When we went up to the drive through my husband always checks the orders and when he opened the bag and discovered there was only one in there. My husband proceeded to advise the man that there was only one sandwich and the man snapped back at us and said well you only ordered one and said we can have our money back. We were shocked and said we didn't want our money back just the 2 sandwiches we ordered. He then turned around and handed my husband his money back. He asked for the manager as we thought how rude he was to a customer. He made a big deal out of nothing. We were at the Wendy's on Mentor Avenue in Painesville, Ohio at 10:00 PM the man that was at the drive through window said he was the manager but would not give a name.
Thank you for listening
Marty & Susan Duda
I went to the Wendy's drive thur in fountain Colorado Oct 1 around . First they wouldn't except the 1.99 kids meal coupon that came in the mail, second they charged me for someone else food more then what my total would of been and last they asked what sauce I wanted at the window and he still didn't give us any. Any question please contact me 7197618065
The drive-thru line tonight, Sunday October 1, around 8 pm, was wrapped completely around the store. It took us 15 minutes to reach the order window. Ordered 2 large Chilis and 2 medium frostys. Paid at the window and moved on to pickup window where we were told there was no chili. They refunded the money, even tho it was the less than it should have been and we had to correct them. They gave us the two frostys and we took the 3 minute drive home. The frostys tasted like foam and had the consistancy of chocolate milk. Mistakes can be made, I understand that, but this was rediculous. The least they could have done was given us the frostys at no charge since we waited for 15 minutes only to be told they don't cook chili on Sinday afternoons. Bery poor management and customer service!!
I was just there 10-1-17 at 6:36 pm. Pulled up to drive thru to find all the employees out in the parking lot helping an employee get into her locked car and watching a fire that broke out. They finally came in to take my order to find out they were out of taco salad, fries and sour cream. She took forever to take my payment cause she was talking with one of the girls still trying to get into her car through their headsets and she was at the window texting. She didn't give me a receipt. Then I heard her tell the girl she would be back outside. That whole trip was unprofessional and they were more worried about getting back outside. The car in front of me pulled off. Something needs done with these employees, there is no excuse for this behavior at all.
In the last month I have been to Wendy's several times to eat. Twelve of those times I went to get bake potatoes. I has always been between 5:00 pm and 6:00 pm. For some reason they never have potatoes. I live in Marion, North Carolina, is there some reason they never have them. They always say we are out of potatoes. I say really, it is dinner time!!! They just say sorry we are out. I can see every once in a while you would be out. However, 12 times in less than a month. Do you just have those at lunch and when they are gone you do not bake more. Perhaps I should start calling before I go and see if they have them. I really do not understand this situation. Please advise.
Also the Frosty's are hardly thick, so not sure what is up with that. Last time they said the machine can not keep up with the demand for frosty's. It has been like a thin milkshake. I love to eat at Wendy's, however just about to give up on you guys.
Every Halloween I always buy frosty packets for the kids that come to my door. Not sure I will do that this year. Disappointed in Wendy's!
I love Wendy's untill today ! Lynn Haven Florida Wendy's was very unprofessional and immature today during the lunch hours. I stood in line with 3 people behind me in line for 15 minutes while 2 off work employees played grab ass with the young lady that was taking orders . I asked politely twice for someone to take my order and was told to hold on so I waited 5 more minutes then ask to see a manager and was ignored then I asked again and allowed her tone of voice to see a manager and still was ignored so me and everybody in line turned out and walked out the store very disappointed. I'm going to Wendy's for my whole life and love you all soon but that was very unprofessional and immature acts from the employees at the store. I'm not the one to complain this is actually my first complaint I've ever put in for anywhere that would be nice to see them employees to spend it or let go thank you have a nice day !
Went to Store #00003552 in Colorado Springs last night with grandkids. The place was NASTY, just looking in back of the of the counter at the filth under it would turn even your stomach. Food was cold. Needless to say I returned the whole order and we went across the street to Taco Bell.
Maybe you need to send someone undercover to check out the place. I did tell the Manager to look how filthy the place is and she stated she would get someone to clean. Can't believe it would take that for any fast food place to care about cleanliness. It was not busy at all. My husband said I shouldn't have said anything and just took pictures, but then I would have wanted to post them somewhere for people to see.
I can only hope you will deal with your Management to tech employees that cleanliness in the stores is probably the best policy.
We pulled into the Wendy's drive through at 9:57 am on Thursday the 19 in visalia at the marys vinyard location and no one greeted us even after we asked if anyone was there. Once we got a response it was "Were not open" so we asked what time they opened. No response. Asked again what time they opened we got a "what was that?" So we loudly ask what time they opened when she blatantly said "10." We looked at the time it was exactly 9:59 and counting. "We said in one minute?" We got no response and just sat in shock as to what happened we pulled through and watched this person with a headset walk out of the other part of the store and out to a car to talk with someone (not b uisness, personal). I understand that yes we may have been THREE whole minutes early but that was disrespectful and unnecessary. She could have offered to take our order and process it as soon as the time strikes or asked us to wait patiently etc it was blatant disregard of care of job, and service. We will now be driving ACROSS town if we decide to give Wendy's another try anytime soon.
Went to the Wendy's on Vaughn Road in Montgomery, Alabama on Tuesday, July 17, 2018. Got the shock of my life. I have always had good experiences at the Wendy's Restaurant and mostly use the one on the Southern By-Pass in Montgomery, Al. Took a church friend there after I had taken her for a doctors appointment. Ordered both of us the Double Wendy's Combo meal. Lady gave me the cups so we went toward the drink machine and another customer was there and said the Ice Maker is not working. There was ice all over the rug in front of the machine and all around that. I knew not to try to walk on ice as it could easily cause a fall and my guest was an 88 year old lady, whom I certainly did not want to risk her falling and hurting herself. I took our cups and went back to the cashier and asked her if she could get our drinks from in the back as I know they have machines for the drive ins. She said nothing and went and grabbed a bucket and mop and went to the machine and begin sweeping it up, then she tested the machine and it just spit our more and more ice. She fiddled with it awhile, then declared it fixed. A customer in front of me said, it is still not fixed. I went again and asked her if she could get us some drinks behind the counter. A customer she was waiting on, said to me, go and get your own damn ice. I said I cannot it is not working. She told me again to leave the cashier alone and go get my own damn ice. We then exchanged a few words, the customer and I and I told her it was not any business of hers to butt in, and she told me that was how people got shot the way I was acting. I was not being rude at all. Thankfully, I had a guardian angel that day who came up to me and told me to follow him and I said, they have my cups. He said, she is going to get you some ice, which she handed to him and he helped us to a table. That put a very bad taste in my mouth for the way I was treated, and I am afraid our lunch that day was spoiled by being treated so badly. I know also under better circumstances the burgers would have been awesome as usual. I will not avoid Wendy's because of the poor service from this employee, however, will never set foot again inside the Vaughn Road location. Thank You, Annette Dean
The service was great but my spicy chicken sandwich was under cooked and had a yucky hard blood red piece inside.
I have been frequenting your restaurants for over 30 years and normally I have always had a good experience. Today was different. I went to the new location on Route 1 in Woodbridge NJ and had a terrible experience. Here was a list of the issues
Two drive thru lanes which one was closed... Except for the lady who flew around me and was waited on. IN THE CLOSED DRIVE THRU LANE.
Repeated my order three times which I figured would ensure accuracy.. Two out of the people I was buying for got the wrong order.
Was handed my three drinks out the window without being offered a carrier.
Found little pieces of plastic in my vanilla frosty.
Like I said normally you offer a good product and a well trained staff... Today you guys failed... I will promise not to go back to that location since I feel its prob more of a management issue as apposed to a company wide problem... This is not the type of location representing you're product.. May want to send a regional manager in to check on them.. Just my opinion
What has happened to Wendy's in Akron, Ohio? These stores, the one on E. Market and on Manchester Rd. are terrible. Dirty parking lots, trash on floors, very poor service (girl on phone instead of taking order), food cold. Manchester had a hand written sign in the door on a Friday evening "Closed - No staff came in Use drive through". Is there any supervision and/or management? I remember when they were good and this is very disappointing.
Exit 283 off of I10 Florida Live Oak and Jasper Exit. A Contractor was with a Wendy’s Manager and the Contractor’s dog was running loose in the Wendy’s dining room and almost knocked me over. No apology! Not Cool!
i went to one of the restaurant here in Bakersfield California and food is so nasty I order homestyle asiago club the chicken is hard it taste like the sandwich is been sitting in the warmer for a long time the is fries is saggy
Arrived at Wendy's after church today. An employee had just dumped a full mop bucket full of water onto the floor in front of the counter. We ordered from the kiosk and they agreed to bring out our food so we didn't have to wade through the soapy water in our sunday shoes.
Subsequently, the employee proceeded at the manager's directory dumped 2 more buckets on the eating area floor flooding 3/4 of the seating and the entire are in front of the drink machines.
When we complained, the manager explained that we were wrong to complain, and that they needed to wash the floor an it should not be a problem for us to wade through soapy water - picture attached.
Unbelieveable - I would send the same photo to a company manager, but apparently they don't list any emails, and their company feedback form doesn't accept photos.
$23.00 Purchase, waited forever, received burnt oil dripping food, oil appeared not to have been changed for a long time, 2 grandchildren up all night with stomach issues, (they ate on the way home), I didn't know until I got home. Called the store with no answer, returned to the store waited for the manager on duty, showed them the black oil soaked sandwiches and she wouldn't let me speak. Refunded me $10 with no apology. Didn't give a @#$!. Refused to give me my original receipt back. I have the photos and will be contacting corporate. 7460 Louisburg Rd. Raleigh N.C. If they don't respond I will take the photos to the health department in hopes of shutting this location down until they get things right. If I could select 0 stars I would. HORRIBLE FOOD & HORRIBLE MANAGER
Went to Wendy’s in Lapeer Michigan and ordered two Single meals. We had to wait for the food. When we received the food the fries were hot. The hamburgers were not single burgers. They looked like they have been re-heated several times and were old from sitting all day & night. Looking burned and shriveled up. They had very little condiments on them. And the very little toppings that were on them were dried out and shriveled up. Definitely not edible. And were very cold and disgusting. The food definitely was not fresh.
Worst Wendy’s ever been to ordered unsweetened tea and asked if they had
Responded yes. They had 3 containers for tea 1 marked sweet however all 3 had sweet. They finally came out and got 1 container to change however that didn’t happen before we left. Also no lemon for tea. They didn’t carry. The 2 trash cans inside were over flowing with trash on the floor. This was at 2:30 in the afternoon. It took 30 minutes to get an order of chicken tenders 2 drinks and fries. Never did get unsweetened tea Place was dirty
NW Passage and capital circle in Tallahassee. We won’t be stopping at Wendy’s again
Bad service and customer relations. I would like to talk to a high official on professionalism at Wendy's #8264. The manager Beatriz and server Monica was wonderful. This happen around 10 ish P.M on 7/13/18. If it is said nothing happen it is a lie. You need to do better on hiring people who is a bully at work against management. I have more to say this is the second time I tried to report it. The screen cut off. I will not be going back to this store, I rather drive several miles to get satisfaction pleasant run and Hwy 35. GOOD Customer service.
My number is 469-261-9510. I work during the day will not be home until after 6:00. If you are concern call me are let it escalate and nobody is going to help the manager. Nasty mouth and stupid reflection on a young man with issues. I hate my grandson seen it.
Visited the Clinton, Md store on 7/13/18, only one register operational. The clerk took the order as well as preparing the order for the customer before me. I waited 4 minutes for him to come back to the register while 3 to 4 people stood around doing nothing. This has happened several times prior to this visit. My order was not filled and I left frustrated. I enjoy coming to Wendy's but having only one register operational with customers constantly coming in makes no sense. What is the rational for this.
Dirty. SLOW. Didn’t even bother getting food - waited too long inside in line. What a cluster behind the counter. Oh - sure looked like the drive thru was moving, but after seeing how dirty the inside is, we won’t be back. And we aren’t tourists - we live in Alexandria, MN! Off our list forever here!
There is no air conditioning in the restrauntt,it has been over a year since it worked very very hot in there I feel sorry for the workers it has to be way hotter in the kitchen something should be done to fix this problem I wontt go back till it is fixed along with many others someones going to have a heat stroke.
I purchased a Junior bacon cheese burger. I stated twice to Sebastian no cheese, no mayo and extra pickles. When I got home. I had everything I requested no to put on my burger. I am the only customer in the store. I take this matter very seriously. I have food allergies. Wendy's Restaurant #00001211 957 Battlefield Blvd 757-547-9780. My gas and time.
On or about July 12, 2018 @3:30pm. I ordered from drive-thru 3 cheeseburgers deluxe, 2 value fries and med Sprite. City line ave and st. Joseph. All the burgers were cold, old lettuce on all the burgers, the fries were old and cold. The Sprite tastes awful. I did not check order until I got home. I was very disappointed with the quality of food that was served.
I am complaining about an incident that occurred on 7/12/18 . I tried to call to place the complaint but the phone number rang busy after it would ring once. The service was extremely slow so you waste your lunch break only to not get any of the items you ordered. I am upset that I had to use my half an hour lunch to file this complaint. In addition,I do not have time to go back to get the correct order. I would appreciate a phone call from a manager to address my issues.
I visit Wendy’s often through the drive thru and usually service is great. Great food, great workers and the wait is short. But tonight for some reason I was stuck in the drive thru line for 20 minutes and hadn’t ordered yet. And then waited an additional 10 minutes to pay and receive my food. I also received the wrong order and the cashier wasn’t in a good mood at all. This usually doesn’t happen at Wendy’s so I wanted to bring to your attention.
me and my mom was up at wendy on monday the lady up at the window didnt believe my mother when she said she had her frosty key tags
To Whom it may concern. There is a TJ at the Taylorsville North Carolina Wendy's.... My daugher gave a two week notice because this manager bullied her into quiting. He just started not to long ago as a manger of the Wendy's . She is sweet girl and works very hard. She has been there longer than him . He has been rude to her and the employee's there since he resently started. Please take care of this situation. No one need to work at a place where the are bullied and treated disrespectful by this manager. Please talk to the employees about this manager. My business has been lost. Thank you very much. I would like to remain anoyomus . Thank you for taking care of this issue right away.
Visit to Wendy's, 6021 Argyle Forest Blvd, Jacksonville, Florida. Site location 00011399. Location phone number (904) 265-0823.
Men's restroom had no toilet paper nor any paper towels. Fountain Service area with two soda dispensers only 1 worked. There were no straws, one ketchup dispenser was inoperable, the countertop was wet and sticky and when our order was ready we were told the establishment had no croutons for the side salad. Side salad consisted of lettuce only. The salad had no tomatoes, cabbage, or other ingredients usual to a Wendy's side salad. While eating our meal we were constantly interrupted by a woman with a child looking for a handout as she claimed she had no money to feed her child. She would not leave us alone until I gave her $10.00. We will never return to this location ever again. The money we spent on our lunch was wasted as we threw half of our meals away. We were so uncomfortable with the entire experience we decided to count our losses and leave. This Wendy's is a disgrace to Dave and the fast food industry in general. Yuck. No, that's inaccurate. I should say yuck, yuck, yuck. I have no photos as we entered this establishment to dine not to take pictures. If an inspection by the Health Department had been scheduled for today I'm sure the doors would have been locked and the key thrown away.
Windys used to be one of our favorite fast food resturants but.......after numerous times going there and getting no frostys because the machine is down,we pretty much switched. Last night my daughter stopped for a salad and they were out of all salads!! Come on-they must have bags of that in a cooler somewhere. And Windys is famous for their frostys and the machines not working!!?? Not good!
My son loves your nuggets. I go to the S. Arlington Road, Akron, Ohio restaurant. The staff is the worst. Cars don't move in the drive thru. They sit forever. I went into the store on Sunday to avoid the long wait. There were 3 people in front of me. It took 45 minutes to get my food and of course the salad was wrong. When I asked the cashier what the problem was, he said they only had 3 people working - one at the window, one at the cashier and one helping. A young boy (around 6) came out of the bathroom and announced to his mother that the bathroom was disgusting. The whole restaurant looked dirty. I could probably remember one time where I got my food quickly. This store has gone from bad to horrible. My son has no choice - he has to find a new favorite. I'm never going back!
Every body was good, but I got a berry burst chicken salad with almonds, but the almonds where out of date, so the manager on duty called the head manager and that person say it was out of date, but it was, the almonds where exspired April 26 of 2018, and I was in there around July 7 2018. I thought your head managers are supos to be on top of that. The crew that was there today where very excellent. The place I went was 255 Maryland Ave E St.Paul MN 55117
What a horrid experience.
2645 South 48th Street Lincoln NE 68506
Saturday 7/7 7:30-7:45 PM
Ordered 2 sandwiches and an order of fries at the drive thru. After driving all the way home I found there were no fries and NO RECEIPT in the bag. I drove all the way back and requested my fries and RECEIPT. No one apologized for my inconvenience, and they acted as though they were doing me a favor by addressing my concerns I was given fries and told they were fresh and hot. By the time I drove back home my sandwiches were inedibly cold. The "fresh hot" fries were not only cold, they weren't even fully cooked. Additionally, I STILL didn't get a RECEIPT. Which is incredibly unhelpful when your customer service website requires information from the receipt I want to complain about not getting. Whatever happened to the Wendy's that cared? Bad food, bad service, bad attitudes everywhere.
I go to my local Wendy's about twice a month. This Saturday I ordered a few items, including a Baconator meal. I was handed my bags at the drive-thru window and didn't check them. I should have. My total bill was $19.56. I did not receive my Baconator sandwich or fries and I didn't discover this until I was home, five miles away. Oh, and, I had to ask for straws! I immediately drove back and went in. I told the girl at the register that I had not received my burger and fries. The Manager/Cashier(?) didn't apologize....it was as if to say...no big deal. Meanwhile, 2 male workers, who looked like criminals in their do-rags, were giving me dirty looks. I was thinking to my self....really??? Are you freaking kidding me? What ever happened to hairnets? Very unprofessional...and quite frankly...scary. This is not the first time I have had been given the wrong order at this Wendy's in Muhlenberg Twp. (5th Street Highway, near Reading, PA). I usually don't bother to complain...but this time...it was my whole meal...and I was disappointed by my response at the cash register upon explaining my problem. They replaced my burger and fries. Great. Now I can drive all the way back home. I will tell you this..... I will not be back.....warning my friends, co-workers and family members about this.
Now I know why McDonald's 2 doors down is packed!
I was in your 86th St. Brooklyn, NY 11209 store today and was forced to wait 15 minutes!!! for my food bc "...the French Fries needed to be cooked" said the clerk behind the counter. 7 other people got their food before me as I stood there fuming. It was only when I said I had waited too long and asked for my coffee that they finally gave me my coffee at least & then I still had to wait for my Junior Burger & chicken pieces.
The baby changer in the restroom is BROKEN & tilts dangerously towards the tiled floor. This is a lawsuit waiting to happen. I could not change my infant because of this lack.
Also, the stupid tables and chairs are counter height and need to be like the normal ones in McDonald's that are standard height. There are also too few tables and chairs and you feel like u r in a high school cafeteria.
While the food was delicious, there was also no salt or pepper to be found anywhere & I received my coffee without a stirrer & there were no stirrers to be found, The red coffee cup also has an opening that spilled hot coffee all over my stroller as I walked with it in the container clot and it also stained my blouse. You also do not serve decaf -- a major turn-off whereas McDonald's does and you forced me to open 4 creams and put them in with a straw to stir bc there were no stirrers laying around. HOW UNPLEASANT!!!
I do not have these problems at McDonald's and will go there from now on.
We had quit going to Wendy's because food was barely room temp. After several months we decided to try again odered no salt fries so they would be hot my husband likes salt on his I don't. Fries and chicken nuggets sat on front counter for several minutes while they made burgers. By the time we got food it was barely room temp,fries were limp.My husband couldn't eat his food I ate couple bites of mine because I had to take medicine. Have you ever eaten a cold burger.I complained to the manager she said she couldn't imagine fries being cold because they were no salt. I said probably because they sat on counter for several minutes while they fixed our burgers. She said I'm sorry. We left. Today I called to speak to another manager but it was same one. Again only I'm sorry. I told her it wasn't right to serve cold food and it was over 11.00 down the drain. Her reply I sincerely apologise and hope you have a good day. My reply I hope district gets in touch with you. I'm sorry but when food is suppose to be made to order why isn't it hot. Other Wendy's we have tried in same town the food has been hot, and good service just not at this location. We brought rest of order home and gave it to the dog we had ordered him a burger too. The only thing missing was 1 bite off my husband's burger and couple off mine because I had to take medicine. Since this is the only location we get room temperature food maybe someone needs to make surprise visits more than once to check temp of food being served. My husband is a stage four cancer patient and cannot risk eating food that is not correct temperature. Thank you.
I ordered a fish sandwich meal. I understand the drive thru and dine in areas are very busy. My order was a take out I was going to bingo which is 3 blocks blocks. My sandwich was old and cold the bread was cold the fries were cold. The next time I order from Wendys I will asked for fresh food. Very disappointed in my food. Bloomfield Ave in Newark bad service.
Girls at drive thru were very rude..didnt five my drinks and I ordered combos..2 Hot potatoes and 2 sandwiches 2 fries all shoved sideways in bag..turned around went back for drinks..didnt believe me..I said here is my receipt..she just stood there shaking her head then shooed me away..I spent 12 dollars..the other girl asked what drinks..she said I dont know..she said we owe her drinks..finally got drinks.tea very weak .unsweet..not sweet..window shut as soon as she sent them through..started dancing and laughing..got home..bag was wet from condensation of hot potatoes and sidewsys..bag busted on the ground..I took a picture to prove it..Got chilli day before..so watery..no flaver..so it could be stretched as far as possible..meat was barely cut up..it was terrible..
This was Danville va..wendys..store 3117..south Boston rd..host. Demeka
I have complaint against manager and how he treated me and his cashier. She was great
he was horrible. Why no email address????
I visit Wendys at least 3 times a week because i have a granddaughter that is in love with
the chicken nuggets. However, this particular Wendys is terrible.The wait time in line is
horrible and the nuggets are always cold. I am never given a receipt and usually i get the
wrong order. Poor customer service. The location is New Orleans , LA on Bullard Ave.
I did file a complaint and did receive a phone call back and a person who identified himself as the General Manager, he was very courteous and asked me to come back to the resturant that day. I said I'm not coming back that day so we agreed on a day. I asked him to make sure if I came back that they would have my name by the register so I would have no problem. Now something came up and I was not able to get to the resturant, the next day I called just to make sure I wouldnt have a problem. I let it ring 15 times, no answer. Tried again , no answer. Waited till after the holiday, no answer. As you might guess, I dont want to go there and be embarrassed. My original order was two crispy chicken sandwich meals and a cup of chili. Meal was terrible, flat tasteless chicken and cool limp fries. Chili had see better days.
Went to Wendy's in Lyndhurst, NJ on June 29th 2018 at 11:50 pm my daughter ordered a spicy chicken wrap and it was raw. Very disappointed they gave me another wrap however my daughter was sick that night and missed a bridal shower the next day.Very unprofessional
Me and my family goes to the Wendy's On N21st Newark Ohio. The service there has become so bad when it comes to getting there food out . It dose not matter if you go in or the drive through you will wait an extra long time for your food. Since Dave Thomas has died this store has went downhill in there service and the way the food is prepared. Please fix this for my family loves going there but will find another place to go if not fixed .Thank you very much
If I had the option for no stars that would be my rating. I have a allergy to onions (severe) and I informed the drive thru clerk several times to not even let an onion touch my food. Well back at the office my sandwich was packed with onions. I went hungry and I am a diabetic and that is not healthy for me to skip meals and go hungry.
Also 2 Items were missing from my order that we as an office paid for.
So $38.00 and change later, I had no lunch and some of my co -workers as well.
I have sent complaints before and NEVER even got a reply so I do ot even expect it.
I used to love Wendy's
NOW I WILL NEVER EVER go back
We have gone to the Owatonna, MN location 8 times in the last 2 months and walked out 6 times. The times we stayed the food was cold and terrible and the service very slow. I would suggest you do something about it. We will NOT go back.
I WAS WORKING AT STORE #17 IN SPOKANE WA, the boss joe was very unprofessional and as a resoult i had to quit my job. I WORKED FOR WENDYS AND HAVE ALSO NOT BEEN PAID. i have my sol card and it cant be activated. These are my complaints. Something sould be done with how the boss conducts himself amoung the workers.
My experience was at Wendy at 3924 Hwy 121, Bedford, Tx 76021
At the drive thru at this location yesterday 6-22-2018 3924 Hwy. 121, Bedford, Tx 76021
1. I ordered a side salad with honey mustard dressing - did not get any dressing.
2. Ordered a bacon cheese baked potato. The cheese and bacon was on top of the unopened potato. Extra charge was 60 cents for 3 bacons.
The menu did not indicate an extra charge for bacon. Probably less than one slice of bacon. Have ordered this same item before with no
extra charge for bacon.
3. Ordered a small vanilla frostie and received a small chocolate frostie.
Thank you for your attention.
2008 Windstone Ct.
Bedford, Tx 76021
I stopped at Wendys in Darlington SC at 989 S Governor Williams Hwy around 1:35PM today 6-22-18. I stood there waiting and all the employees behind the counter ignored me. I finally left the building and the guy waiting for his food came out behind me and said I don't know how this place stays open. He said he was waiting for his food for over 20 minutes. They never greeted me as I stood there waiting for them to take my order. They were all in the back just talking. They saw me standing there. I wish I knew the owners name of this establishment and I took some video. They should know what their employees are doing.
On Wednesday, June 20, 2018, I visited the Wendy's Restaurant (Store #00004376, located at 6210 Kenilworth Ave, in MD) and I am VERY disappointed with my experience. I'll start this correspondence with some positive feedback: Emanuel (the cashier/host) was very friendly and greeted me with a smile. Nonetheless, after placing my order, I ended up waiting 30 minutes in the lobby for my food. It should be noted that once I arrived, there were zero Wendy's patrons in line waiting for their orders. As I mentioned, I patiently waited in the dine-in area and observed five (5) new Wendy's customers arrive and subsequently leave with their orders, after I already placed/paid for my order. After waiting for an unreasonable time (30 mins), I approached the cashier and conveyed my concern to the cashier. He apologized and I waited an additional five minutes for my order (the double cheese combo with bacon). Upon receipt of my order, I left the store disappointed. Once I made it to my destination, I determined my order was incorrect - there was a single with bacon & I have a photograph), instead of the double. While I understand that "fast" food restaurants have to effectively balance customer orders, manage inventory for continuity - this should not have occurred, especially since I patiently waited for my missing order. There was also a condensation leak from the vent above the register, which is a potential health code violation and/or food safety concern. Subsequently, I'm strongly considering never returning/patroning Wendy's again, because of this issue & other sub par interactions with other Wendy's representatives. I decided to bring this disappointing incident to your attention and I'm hopeful that your office can rectify this issue by improving the training/education for your personnel.
I appreciate your time and attention to this matter.
We stopped at one of your restaurants. Waited for 30 minutes and never received the salad that was ordered. Requested a refund and received attitude. Called and waited for another20 minutes and after explaining what happened got blown off. Completely unacceptable and worst experience with a company that we've ever experienced.
My husband and I went into the wendy's on commonwealth ave 904-693-1540 on 5/16/2018 and ordered one apple pecan Pomergrante Half salad and
one Avacado Half salad the price on the sign said one was $4.29 and one was $4.99. When the girl rang up the sale the receipt said $4.99 and
$4.69. I proceeded to tell the girl that the price on the sign and the price on my receipt were different and she said I JUST WORK HERE. You have to talk to the Manager. Which I did she said the price on the sign was wrong and I had to pay the price on receipt.
She gave me no satisfaction. She just walked away. I know it is just 70 cents difference but she could have been more professional. If the sign says
one price that should be the price I pay. No impressed with your employees.
I am a coach of a speech and Debate team staying at Doubletree on Sunrise Blvd in Fort Lauderdale, Florida. I walked across the street to get a burger from Wendy’s. The dining room was closed so Iwent to the drive through window. A young girl opened the window and I explained Iwanted to order burgers for my students. A very fat woman who seemed to be in charge told me ‘we don’t serve anyone without a car”. I turned in my rental as we leave in the morning. She refused to take my order. I asked again because I have hungry students. Then she told the nice girl, just shut the window door in his face.
I will never go to another Wendy’s again and you can be assured that I will use my social media to let teachers know how they are treated when they visit Wendy’s. Your customer service is very abusive.
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