Wendy's Complaints Continued... (Page 5)679+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
Walked into a Wendy's on a Sunday afternoon to use the restroom during our road trip and planned on getting food. As soon as we walked in we noticed immediately how dirty it was. Food everywhere on the ground, almost every single table was sticky and dirty, then in both men and women's bathroom there was NO paper towels (and no toilet paper on our stall in the women's). It was completely disgusting environment that lead us to leave, there was no way we were eating there.
It's a Sunday afternoon in Utah, no one was in there, the employees should have had that place cleaned up. I enjoy Wendy's, but this was the worst location (in Bountilful Utah) that I've ever been in. I can only attach 1 picture, but I have more upon request. Again, it was totally empty, there's no reason it should have been in this state.
Tonight I had gone to Wendy's around 10pm in north Babylon, NY on deer park avenue and was very displeased with my service. I had pulled up to place my order requesting a moment for I was unsure of what I wanted. After a few moments I had told them that I wanted a baconator meal. Without hesitation the man working who had been taking my order replied with "what else?". I have worked in fast food for 4 years and usually you would give them a minute before responding and ask if they would like anything else with that in a nice way.
The man had an attitude and when I had pulled up to the window I gave him the money and he gave me back the change without saying a word, and no receipt. Not realizing I had no receipt I pulled away from the drive thru. The fries were iced cold, with no salt. The burger was very sloppy and not at all appetizing. After this experience I would never encourage anyone to use this location. Not only was the food displeasing but the service was as well.
My family stopped at the Wendy's off of US71 (Jeffersonville, Ohio). We ordered through the drive thru, received our food/bags, and continued on our trip. My wife ordered the black bean burger. She took a bite and thought she was biting a stem of a cut tomato, which unfortunately turned out to be a plastic piece from a bread bag (image attached). Needless to say, her appetite was over and she threw the burger out.
This could have been a more serious situation than it turned out to be! It will be awfully difficult for us to choose using Wendy's in the future because of this. Having a 2 year old, it was convenient to stop at Wendy's for a meal for him, but we may need to reconsider our options.
My experience was at the Westfield Indiana location on July 2 2016 at 2:00 pm. Approaching the door one of the employees was standing by the door smoking, strike 1, I went to the bathroom, there was water standing on the floor a puddle I had to walk in, strike 2, the coke kiosk was not working at all, when I told them...twice, they said the sugar ran out, well why didn't you fix it the first time I told you, strike 3.
They weren't busy at only, like it says above 2 in the afternoon is not lunch rush, there were only 2 other tables other than ours and drive thru was empty. The employees behind the counter were walking all over spilled food, that's not something a customer wants to see. There were trash cans over flowing in the lobby and the restroom, they still weren't busy as we were leaving and still no one was working on any of the problems. 3 strikes and you're out. I will never go to another Wendy's, this is not my first bad experience with this chain. I do hope you will re-train your managers so they can pass it on to their co-workers. The attached picture is kind of blurry but I think you see why I say employees were walking in the food spilled on the floor.
As a Company I find my employees go to Wendy's often at 1210 E Jericho Tpke, Huntington, NY. I honestly can say I have had an issue most every time either go in or take out from Wendy's. I am in a financial and Insurance field which can be stressful on a daily basis. The instrumental obligations of my Job are tremendously imposed on how I perform on a daily basis. Seeing the pictures below of my spoiled Lunch after opening and revealing this under the Bun is definitely not a quality of management or high priority for Customers satisfaction IMO.
I have had issues in the past and I believe no company is perfect but with a 95% unsatisfactory rate from almost every time I have been to this location I feel someone best get over there to find out what the heck is going on. Would you eat that Tomato? I have had issues with stale rolls and well done burgers from there as well. I finally took the 10 minutes to speak out and hopefully someone acknowledges this.
There was an employee smoking right next to the public entrance door. Every time the door opened smoke rolled inside for the patrons to smell. Then the service was slow and they didnt have the service machine loaded and ready. Terrible experience for my child and me wont go back there. I was there 6/14/16 at 8:04 PM.
I went there around about 3:30pm. I was the only customer standing at the counter when i heard one of your employees (male) using a lot of profanity. When the cashier (female) came to take my order i told her that she might want to tell the young man to be aware that there are customers at the counter and that he might want to tone down the language. He took the "I don't care attude" and kept on with the language by saying quote " that he was a grown ass man". When I heard that statement i shook my head in disgust and told the young lady to forget my order and then I left. This experience left very bad taste in my mouth. I have had other not so pleasant experiences at other Wendy's restaurant but I kept going back. This particular experience has lost my business with Wendy's forever.
One time I filled an order and then changed my mind and wanted something different and a girl name Millisa told me no she wasn't going to do that. I go there frequently and she always has a attitude. Never smiles I have also seen her rudeness towards others. Don't think I want to go there anymore will travel further to go to the one on Winton Rd.
I ordered a sandwich and soda via the drive-thru today (6/14/16) at 8:05pm in Davie, Florida - Store #3412. While waiting to receive my items, I witnessed the female manager berating the employees. She was so condescending and unprofessional that I felt compelled to file this complaint. No one deserves to be treated so disrespectfully. It is clear to me that the manager is in desperate need of training or retraining. I'm giving a rating of 3 solely because of the employees. They were phenomenal and very courteous. I would like to commend them!
I want to thank Wendy's for being so kind to my daughter today. We went to the Wendy's on 6th street in Stillwater Oklahoma around 11:00 AM today June 10, 2016. My daughter has a peanut allergy and due to a reaction a few months back, she has alot of anxiety. She asked the cashier if there were any nuts in the frosty. The cashier had the manager come out and talk to her. The manager took her over to the allergen chart that they have posted and showed her the Frosty with only allergen as milk. She made my daughter smile. When we got our Frosty's, they gave her one size bigger at no charge. Later the manager came by and asked her if it was good and my daughter had the biggest smile. The manager told her that she is allergic to pine nuts and that she understands nut allergies. I did not get the names of the cashier or the manager but we are so thankful for their kindness : )
What a terrible joke of a product. I watched the television commercials and thought I could use it to repair a leaking bath tub. Actually ends up it is now worse than before!
In the month of may 2016 I went to the Wendy's restaurant in Boardman Ohio I purchased a large container of chili I went to my car to eat the chili I ate 3 spoon full of it. On my 4th spoon of chili when I dipped the spoon in I realized that it was black ink all on my spoon &in my chili and all on my hands. So I took the chili back in the Wendy's & confronted the manager & showed her the chili &she said someone must have dropped the ink marker in the pot of chili that just have been made & she would have to change the whole pot into a new pot.
She act like she didn't have a bit of concern about this ink marker being in the chili didn't say sorry or I apologize for ink being in your chili the same night I got sick. Vomiting nausea diarrhea &chills. The point is the ink in the chili made me sick ¬hing was done about it when I approached the manager about it. &now meantime I'm seeking a lawyer to get something done about it. Because Wendy's doesn't give a dam about their customers.
On may 29, 2016 I was punched in my side by another coworker and I told my manager on duty that night what he did and she didn't say anything to him about it so I text my mom and told her what happened and she told my dad what happened and my dad came up their and talked to my coworker who punched me in my side and the my coworker threatened my dad. My dad didn't threaten hm at all cause I was beside my dad and then my dad called the cops and waited for them to show and the general manager Lupe I am filing assault charges on him and I want Lupe fired and I want brice to talk to bobby about what happened.
I contacted bobby and so did my dad and he hasn't returned any of our calls and I want to talk to brice personally and fill a lawsuit against wendys for firing me for no reason and I didn't do anything wrong. Do not go work at Wendy's on parkway in Odessa next to hooter they treat y like shit and find away to get rid of u or make u quit. I want wendys corporate office to be aware of the situation and handle it properly and if it doesn't I will take legal action.
Employee Tianda took my order for two kids' meals. She told me there were no toys available. I then ordered two small Frostys. While I was waiting for my order, the shift manager called Tianda over and told her to offer me two free Frostys, in place of the no toys. When she brought the rest of my order, I asked her what the lady said. I had heard her, and wanted to know what the employee would say. Taken aback, she relayed what had been told to her, and when I asked why she hadn't said anything: she indicated it was because I had already Bought the Frostys. I asked for a refund for them. She was not happy. Refund was a multi-step process. As I left, I stopped by Tianda at register and told her I didn't appreciate what she'd done, and while I was speaking, she gave me a dirty look and walked away. I expect the worst at Walmart or McDonald's. Wendy's should be a cut above. Dave would not be pleased.
I have noticed a declined in customer service at this location 2019 Lafayette Ave Wendy's. Tonight on my way home from work around 8:00 pm. I placed my order at the window, 1 small Chili. When I got home I had 2 Chili's NO spoon to eat with or napkins. But worst thing was the Chili tasted VERY bad, I asked several members of my family to try it ( I wanted to make sure it wasn't just me) everybody agreed it was bad, it left a nasty "after taste" that lasted several hours. Day 2, Returned to Wendy's 2019 Lafayette Ave. Terre Haute, IN. Asked to speak to the manager.
She finally came out, took my sack that had the "Chile" in it. and without speaking to me or acknowledging me throw the sack into the trash, another manager came out and said she had spoke to Jeff the district manager. he said since I didn't bring it back last night they couldn't do NOTHING about it, ( note it was 10:00 pm when I got home and storming outside). I feel this was very POOR customer service!
On yesterday evening around 5:00pm at the Wendys on Belt Blvd in Richmond Virginia on the southside. I ordered a 4 for 4 and stood in line waiting for thirty minutes along with the other customers that were waiting. They got the orders confused looked like they needed help one person was doing the food. They were rude and very ghetto no type of professionalism at all. They all need a training class it makes no sense the employees have to act or talk in that manner especially when the customer at livid waiting on food and had to go to another job at 6pm which there awful customer service made me late. I was very inconvenienced so a gift card with some food that I can get on my lunch but I will have to go to another store. They are just too slow unorganized and unprofessional. The service was a -1 but there was no star for that. Hope this issue is addressed asap.
Can't stand the staff at the Port Clinton,Ohio Wendy's! I don't mean all of your them but a great majority. I have nothing but problems from that place. From dry hamburgers, nasty too salted fries and thin watery frostys. The last experience was with a small cup of chile. I got it home and it wasn't even half full. It was nothing but water and tomato broth. It looked like someone had just skimmed off the top of the Chile pot. They didn't dip down inside and get the meat and beans. I called when I got home and the girl gave me some lame excuse that they fill it only so full as to leave room for crackers. I don't eat crackers in or with my Chile. Alot of people don't!
I said I would come down there and show them this, and she said that I would be wasting my time because that's the way they do it and I would be turned away because of it. I thought "Oh Hell No!". I marched right down the and first told my story to a kid at the counter that acted like he could have cared less. He got his supervisor who acted like I was a bother. There was a female employee that took one look at that Chile and said she couldn't believe that anyone would serve such a thing. I was given another Chile but it was just their attitude. They all certainly need an adjustment.
I have no complaints with service at mineke. I go there for all my repairs etc. Everyone is also couteous.i had a 5 hr wait yesterday for a/c repair. Thats not the problem. I went in the restroom closed the door pushed on button to lock. I repeated it twice to be safe. Half way seated on commode there was loud bang on door & door flew open. A worker standing in the door way. Couldnt see his face but i recognized the uniform. He did not even bother to use door knob. I complained at the fron desk he assured nothing was wrong with the door assuming i did not lock it securely. A customer told me her 3 year old opened it with no problem she thought something was wrong with the door. Needless to say this was embarrasing & humiliating. I'm suggesting is to change to a dead bolt lock for a public rest room which reads in use. This is not whats installed.in the denham springs la 2261 s range 70726. I arecommend you take care of this as soon as possible or you will be hearing from me again.
I placed an order. I paid and brought it home. Employees couldn't be bothered with cup holder. So melted ice cream running down side of cup got all over my 800.00 purse and car seats. French fries were glistening with salt. They must have been salted half a dozen times. Inedible. Asked for ranch but got none. Burger was way too salty.Bun was dry and hard and beef was tasteless. Dave Thomas would be crying about now. This is the worse 19.00 meal I have had in a long time. Wendy's you should be ashamed.
My experience is the workers at the establishment is to slow, I work at the New York Presbyterian Hospital at 165th Street &Broadway in Manhattan, I work the night shift, every time I come there the line is long and the workers are to slow, I can't get my food because I'm on line to long, I have to cancel my order to get to work on time. Thank you!
My girlfriend took a french fry from my sons chicken nugget kids meal to eat and when she bit into it, something hard inside the fry chipped her back tooth. We were driving and when she bit into it, there was a loud pop sound, which startled me. Followed by immediate pain on her tooth. She felt around in her mouth and found the chip immediately.
I go to the Wendy's on hwy. 70 in Clayton, NC about 3 times a week to get an apple chicken salad. I ordered a full size apple pecan chicken salad and told them that last time my salad did not include the blue cheese crumble so I asked them to please make sure it is on there this time and when I got home and took out my salad I noticed it did not have an blue cheese. This was on Thursday March 10th around 7pm.
I ordered a baked potato with cheese and bacon, when I got home and began to eat it I found a piece of broccoli. I am not sure broccoli is on your menu and I am concerned it came from an external source (employee's supper). Even if broccoli is somewhere on the menu cross contamination between foods is evident.
I stopped at the Wendy's at 362 33rd Ave. SW off I380 on the South side of Cedar Rapids Iowa on March 3, 2016. Upon entering I ordered a Cod sandwich. First off, the attendant dumped the change from $100 bill into my hand and I had to ask her to count it out to me. Red flag...Shift workers were engaged in lots of laughter and chatting to each other. One bite into an almost cold cod sandwich, it appeared it had been cooked long ago. Tough crust around the edges, and the filet appeared to be ground cod rather than a filet similar to Culvers fish sandwich. This was what I was expecting. My husbands junior burger was barely warm also. Facility appears to be on its way out and they definitely need some expertise and supervision in presenting an acceptable meal.
On 2/10/2016 around 8:30pm 9:30PM I visiting a Wendy's location in Tallahassee, FL on AppleYard Drive. I ordered the pick 4 and well as added a junior bacon cheeseburger for $1.99 extra. Total after tax it came to about $8.25. Confidant that my order was correct I drove off to my destination about 25 mins away where I would begin to eat the food. I first noticed I only had a drink, fry, COD sandwich (I did not order) and I realized there was no nuggets. But I did relieve my Jr bacon cheese burger. Too far home to go back. I was dissatisfied for the first time ever. Not only because I was charged for what I did not get, but the fact that I did not get what I was supposed to get. Order was so simple, staff needs to pay attention better.
Went thru drive thru tonight 1-31-2016 at 8:46pm. I ordered half size Apple Pecan salad , grill chicken sandwich and hamburger combo. Below you will see picture of my order. 1st REALLY Ranch dressing w Apple Pecan Salad. 2nd where are the pecans. 3rd grill chicken was so hard on outside I had to cut it off before we could chew it.
This is in a Austin area location, so I seen a video on snapchat of my friend recording one of ya'lls employees walking around eating around the food they serve to customers which is very unsanitary. It won't allow me to add the photo but if y'all email me I can show y'all the picture.
i ordered 2 baconater combos almost at closing time 12/30/2015. boy told me to pull up, waited like 10 mins watching 5 customers drive by, waited another 5 minutes, got out of my car thinking they forgot me after taking almost 24 dollars and gave me 2 cokes, finally after waiting more i beat on the front door. Then i seen two guys, one young guy smiling thinking it was funny. He left laughing at me, the other after walking over to call the police, another one black with mustache grinned and said to me ty. The fries was cold 2 w combo 3 without, the sandwichs i was afraid to eat because i figured they did something to them. This happened at rockville and ronald reagan pkwy. i will be seeing a manger tomorrow to lodge another complaint.
I went through the Wendy's located at 3150 Irvin Cobb Dr, Paducah, KY 42003. I ordered 2 orders of 6 piece chicken nuggets, a plain baked potato with butter on the side, and a chili and cheese baked potato. My wife ate about half of the plain potato when she found what appears to be some sort of bug in her potato. This is absolutely disgusting!
On 12/14/2015, I visited your store by Drive thru located on Twin City Hwy in Port Arthur, Texas. I received the worst service from an employee. I ordered 1.99 cheeseburger, senior citizen coke and chocolate frost (Key chain). Total 1.07 I asked if for the bun to be toasted, when I got my order it was cold and the bun was not toasted. I gave it back to the employee, she had the worst attitude I have ever seen at Wendy's. When she returned it back to me, she had some smart remarks. GOD BLESS YOU, Merry Christmas and Happy New years laughing and joking. I drove away from the window.
I decided to eat my burger and guess what? It was still not made to order. I returned back to your store,the drive thru had a few cars of distance, so I parked and went to the window and told her I wanted my money back and I need to speak with a manager. The manager came to the window, I told her this was the worst service I have ever received from Wendys and I want my money back because I don't trust this employee. Whether I spend 1.07 or 5.00 your service still should be better. I been in management before and this should be. I visited this store quite often and I plan to continue but only in the daytime.
I went to the Wendys on eddy street in Rhode Island on Saturday November 28. I waited 20 minutes to place a order and when I got the window I was told something happened and my order was not present and I would have to go back around. This was very frustrating when I had just waited for my order. The manger "Kimberly " if that was her real name was not being cooperative and did not want to help me. I thought the customer came first? I will not be visiting this Wendys! This customer service is not acceptable and I will not give my hard earned money to people that are so rude. She should be fired
There is a manager named Lisa that works at the Wendy's on Veterans & Cleary that talks harsh to the kids. Whenever she is reported she plays the victim. I have seen a kid escorted out by the police when Lisa was on duty! I've seen her sent kids home, simply because she can. Lisa starts arguments and from what I understand no matter what....the managers are always right no matter the situation. In my opinion, audio recording should be allowed in stores because Wendy's have and will lose some great employees.
My daughter made a purchase for me on Nov. 21, 2015. Register 4, cashier Chris F. at 07:52:42 pm the drive thru. She purchased for me a S Gouda Bacon CMB. The burger was made with the ends of the tomatoes, that's the top of the tomato and the very bottom. To me this is not acceptable, your burgers cost to much not to get a decision cut of tomatoes. I will not continue to visit your stores , because this keeps happening. It seams that you get anything in the drive-thru window. Get home and there it is. I don't enjoy complaining, but as said your burgers cost to much not to look like your billboards with the perfect looking burger!
The food at the Swanton Ohio Wendys is horrible. I got a cheeseburger with a ton of mayo and mustard dropped on it, friess hard as a rock and cold and the place is consistently getting worse. Fire them all and get new personnel I am done buying food there. Yuck, I almost threw up. I am a 65 year old woman so you know its got to be bad.
I use to work there. New professional store. Unprofessional leadership. I'm a veteran left Wendy's because of the leaders and I'm already getting raises at KFC. Managers talk to crew members about their pot use. Managers show up late to open the doors. Managers treat cooks like their retarded for not getting stuff done on time but they have an unreasonable work load for the amount they get paid. Mike at the Morris location was told to go play in traffic once. Kayla a GM from minooka once pinched mikes cheek and patted him on the head like he was a child. If this was a man it would have been called sexual harassment! I mean the leaders are garbage but the crew is a wonderful crew like a family. The only good leader they have is Luis. I have to be honest. If u have any questions feel free to reach out. The crew deserves better.
On Monday, November, 16th approx. 7:20 pm .. I went to the drive thru at location in Charlotte, North Carolina, 28215 . I ordered two meals/combo and requested that my drinks were made without ice. I get to the window and notice a line of drinks pre-made. The agent at the window gives me my drinks both filled with ice. I advised I ordered no ice she then proceeds to "drain" the ice off the drink into another cup. I'm thinking to myself, why would you do that? The drink was pre-made sitting while the ice was melting and now I have 2 watered down drinks that was transferred from another cup. I then asked to speak to the manager and advised in the future they aren't not to do this.. the manger wasn't apologetic at all neither did she offer to make a another drink. I then canceled my ordered and ask for my money back. What a bad experience for something so simple. Had the manager and or cashier took the time to be emphatic and care to what I was requesting by offering a new drink I wouldn't be sending this complaint. Perhaps, more training is needed for soft skills.
Went to drive thru at 1250 am on November 14 2015. Store lights are on all around and menu board is lit so I know store is open. Spent almost 7minutes getting ignored at the ordering microphone. I pull around and the person working the drive thru window is having a lengthy conversation with a young male and female who are standing at the drive thru window not in a vehicle at all. They both looked right at my vehicle as well as the person at the window and just went back to there conversation ignoring me completely. At that point I was seething with anger since I sat there with them ignoring me again. I pulled out past them and left. I have been coming to your store as well as other Wendy's locations for almost 30 yrs. I will never ever enter a Wendy's again. Will take my business to checkers or any other food chain that cares about serving their customers. While the loss of one life long customer may mean nothing to Wendy's these incidences do build up and you will continue to lose people until you are nothing but a memory just like wetsons.
This Wendy's location is at Springfield Ave Newark, NJ. I went through the drive-in window at approximately 3:15pm 11/11/15. I paid for my items and was given change. As I was counting the change the cashier distracted me by asking me questions. I did not count the change at that time. After I received my order, I drove to a parking space on the Wendy's lot. I then counted the change and discovered that I was not given the correct change. I had given the cashier a $20 bill for a three dollar order. I discovered that from the change due I was shorted by $5.00. When I checked to look at the receipt, I discovered also that I was not given a receipt. I admit that I should have not allowed myself to be distracted as I counted the change in order to make sure that it was correct. However, I assumed that Wendy's cashiers are honest and would "do correct things for the customers"
I, at that time, called the Wendy's store and spoke to the manager (name :Tonya or Tania). I told her what happened and she asked me for some information about the order. She stated that she would check the register at that time to see if there was an over amount of money in it. I was "on hold" on the phone while she supposedly did this. Eventually the phone went dead. I called back to speak to the manager. She did not answer the phone . However another person answered the phone and said the manager was next to her and the manager did not find an over amount of money in the register. The manager would not speak to me. I indicated to this other person that I was upset about the issue and that I wanted to complain about the situation that happened with the cashier. I informed this person that I was not lying about the situation, that I do not have a reason to be dishonest. I informed her that the situation did happen with the cashier. I believe that the reason the manager did not find any extra money (if she actually did look for anything; which I am not certain that she did) is because the cashier had already put the money in her pocket.
I am really upset about being cheated out of my money. I am also upset about the manager's behavior by not speaking to me when I called her back. Wendy's should do checks on the people that they hire to make sure they are honest individuals.
I am not sure what the hell happened. At the drive in speaker I asked for a baconator sandwich only. she asked me twice more what else I wanted. When it finally registered, she then said that will be 4.82 at the second window. At the window she said 4.81. OK, I gave her a twenty and a penny, she came back with 15.09. I got her attention and asked what was this? She said it was 4.87 and that was my change, 15.09. I asked if she knew what she did and she said she did, then a manager jumped in and defended her and I could not believe this was going on then it pissed me off I left after I said to piss off. Now I am sure you, Wendy's, do not care and I am sure you will not text back but I'll go to some other place for a burger from now on. So, what the hell happened?
Decided to go to Wendy's for lunch and ordered the grilled chicken combo with side Caesar salad and an unsweet tea. The ice tea I received was flavored, can't tell if it's raspberry or what. Almost like it was mixed with fruit punch....in garbage. My side Caesar salad has tomatoes and ice berg lettuce---I didn't order a regular side salad.....in garbage (just because it has a packet of Caesar dressing it doesn't make it a Caesar salad). Chicken sandwich was great! My visit was a waste of money since I had to stop at store and get a drink and no salad that I could eat. P.S. My order was printed correctly on receipt so I as a customer I would expect my order to be the same.
3 visits to Wendy's in Lewisburg TN. 1st Manager screaming, and hollering at employees. Our food always has people reaching over it, unsanitary. 2nd visit again manager screaming at employees. One young employee burned hand in chili container, and other employees started laughing. 3rd visit drive through this time, did not want to eat inside due to the screaming, and language being used. Drive through answers with Dam! Oh can I take your order. I (We) have not had a good experience at Wendy's ever since new manager has taken over. Lewisburg, Tennessean Ellington Parkway. We really love Wendy, and due to these activity's, we will not be returning to the one in Lewisburg TN. Please address this problem, it is very uncomfortable to go to a restaurant were the management is screaming, and demeaning there staff. Never have I been in such an atmosphere at any other Wendy's establishment. Wendy would be ashamed. Thank you for your attention.
My fiance and I went to visited a wendys in lancaster ca on 10/06/15. We placed an order and went to go sit because we was dinning in. About 3 to 5 groups of people came in after we did and order. They all received their food before we did and they was not of color. We waited between 10-15 mins before we had to say something, they never called our number. We asked for our money back and got it, we also got the meal we order. We would of been sitting of not had said anything. We don't appreciate the way we was treated because we are of color, ignored, disrespected and looked over. We never ever want to visit another wendys no matter what state or city it's in. We are and still feel pissed off and disappointed in the behavior of the employee.We are appalled at this situation. We was only treated this way because of color. The manager didn't seen to care to much because she gave us our food and money and went back to work. The employer needs to pay attention and look at who they have hired. We are just so upset at this situation. We are disgusted and lost for words.
On October 28 I went to my local Wendy's. I purchased the four dollar meal with a large drink priced at $4.92. The transaction drafted from my bank account immediately like it always does. However, this evening I looked at my bank statement only to realize that my account has again been charged today for the same amount from the same Wendy's. The store I used is on South Gloster St in Tupelo, MS 38801. Tomorrow I will be speaking with a manager personally in complaint of this problem. I get paid tomorrow which means in reflection of this transaction occurring today, my bank account will now have an unnecessary overdraft fee of forty dollars. No more trusting the Wendy's franchise.
Went into Hwy 31 Pelham AL to eat lunch. stood in line 10mintues, there were 2 ladies finishing an order. Gave clerk a chance to fill drink order expecting her 2 start ours. She totally ignored.me & and hubby. Waited on employee refilling his drink and another customers. Never acknowledged out presence. Even walked back into prep area and came back empty handed. Sorry I was the wrong "color" for her to wait on us.
I live in Ottawa, Ks. and our Wendy's has gone to crap. Tonight I got to the drive through and there were 6 cars ahead of me. I waited for 40 to 45 minutes to complete my order and leave. 2 or 3 weeks ago they were out of baked potatoes, a few months before that they were out of baked potatoes. A couple of times they were out of chili. I don't understand how this can always happen at this location. I will say the home style chicken we got tonight was very good quality and nice and warm. I guess if you wait for almost an hour they should be able to get it right.
Brought my family into Wendy's in Tullahoma Tn on Sept. 18 around 3:30 p.m. Ordered several items including two of the new BBQ sandwiches that were pictured on posters in the store. After getting the sandwiches and sitting down, I noticed that they seemed to be small. I took the bread off the top of one and saw about a two table spoons of pork and a tiny bit of slaw. Nothing else! The other sandwich had the same but a little more meat. I showed a lady who works there the first sandwich. I said it looks very little like the picture.
She totally agreed and took me to the counter where she pointed it out to other workers. They said they would make it right. I went back and sat down and never heard from them again. I took another look at the picture plus saw it in a TV ad later. There was supposed to be onions and French fries on the sandwich along with the BBQ pork and slaw. The sandwich with tax cost more than $5. I feel terribly ripped off and by all means don't appreciate the workers at Wendys in Tullahoma -- other than the lady who tried to help. I cannot believe their attitude nor can I believe they would serve me or anyone else something like that ridiculous and overpriced sandwich.
I went to Wendy's store #00003129 09/25/15 11:25am, ordered 2 #1 to go. service not good and the hamburger buns was all mashed up and soggy, lettuce was all wilted and the hamburgers and cheese half way off buns. I'm very dissatisfied with this service!
Wendy's on Ridge road in Parma, Ohio. While eating our dinner in this Wendy's my family and I were sitting trying to enjoy our meal in the dining room. Two seemingly teenage boys were sitting in the corner laughing and giggling. The boys got up to leave and all the sudden the whole restaurant starting coughing and hacking. Two other patrons had to get up and stand outside. We think they must have sprayed some sort of pepper spray or something? One of the patrons went to tell the manager and the manger came out and walked outside for 2 seconds and came back in and said sorry about that. In the meantime everyone was still coughing and wheezing . I was there with my 8 year old child watching her gag. The manager simply replied oh sorry I think that was a kid and his friend that used to work here I'll talk to them. When leaving the restaurant on the way home my daughter actually vomited up her meal. We spent roughly $24.00 at your restaurant to eat dinner. What a waste and now I have a car full of puke and I'm minus $24.00.
Your Company has been advertising a special for your 10 piece chicken nuggets that comes with fries and a drink with creamy Sriracha sauce for $4.00 On September 23 2015 at one of your Wendy's location at 15101 E 12 Mile Rd Warren Michigan 48088. I ordered this deal and they denied me the chicken nuggets deal for $4.00 they said that they don't sell the deal for $4.00 and here we sells our at regular price. I left there and went to McDonald's. I would like to know how are your other restaurants sell the $4.00 deal and this one does not.
I usually love Wendy's in Clarksdale, MS. The lady at the first window who takes my money is wonderful. There must be new people elsewhere because the girl who took my order and the guy who handed it to me were rude. I ordered a dill chicken sandwich and small chili, and the girl said we don't have no salad like that. I said, I wasn't ordering a salad, I was ordering a dill chicken sandwich. She said so you want a chicken sandwich. We did that a few times, so I just said ok.
When I pulled up to the window to pay, I told the lady what had happened. She called back to them that it was a dill chicken sandwich. When I moved up to get my food, the guy practically threw the bag at me and slammed the window. I said thank you and just sat there. He opened the window back up and said "what?" I said, "I said thank you" He said "oh" and slammed the window closed. I have never been treated this way at any Wendy's. This was 5/20/15 at about 1:00 pm.
I visited the Wendy's location in Canal Winchester, OH 5/19/2015 @ 11:00pm. This location is off Brice road near Huntington Bank and Krogers. I proceeded to order 2 Jr. Bacon cheeseburgers and a frosty. The young (rude) "woman" chuckled and states they were out of frosties?! I then requested a large chili.
To my surprise, the "woman" chuckled once more and stated this Wendy's was out of chili??!!! This was the most disturbing experience I have EVER had with fast food. This is obvious because I am taking the time out of my busy schedule to report this.
Now, how would ANY Wendy's ever be out of both Frosties and Chili? Seems like a scam to me. I am going to follow up on this, as again, the most unprofessional, embarrassing and misrepresentation of what "Wendy's" tries to portray.
Giving everyone has an off day, it was noted on May 17, in Paramus NJ. That the server was a bit short. If speed is an absolute must, then politeness has to be a mandatory prerequisite. The Cod Fish meals were ordered and were luke warm at best. The fries were not fresh, they looked and tasted like they had been sitting under a heat lamp for a good while. The bread on the sandwich was hard. It was not worth the $15.+ dollars it cost. I expect better service for my money with hot not luke warm items. I expect courtesy and not the inference that I need to hurry along. I annoyed and disappointed and I am hoping that this concern matters.
Arrived at restaurant anticipating a hot, delicious lunch. I was greeted with no smiles or courtesy simply "can I help you?" After taking my order, I was herded like the customers before me to wait for my order to be completed. Sitting down in one of the few tables that did not have the remains of previous patrons. I unwrapped my sandwich which was not what I ordered.
I immediately returned to the counter and reordered it and after several minutes I asked "Did you forget about me?" When the counter person checked with the grill person, it was obvious she had forgotten about my order. I received my original sandwich ordered and sat down to extremely cold fries...actually they were still frozen...seriously?
I then made my second trip to the counter and asked "How does this happen?" The fry girl said when she filled the fry basket some of the frozen fries fell into the freshly fried ones...they did remake my fries. What a terrible experience, and very unsatisfied with this restaurant. My name is Michele Parker and am very upset over this whole situation.
I have been going to your SunCity, Ca location every wednesday for years after I finish volunteering at a food bank there. I always order the same thing and say plainly, "I am a senior, off the dollar menu I would like a jr cheese burger and fries." For years I have paid the same sr price.. twice in a row now the NEW girl has quoted a different price.
When I get to the window and tell her about her mistake she says...'oh, you want value fries.. '.. what about value menu does she not 'LISTEN' to.. she smiles and says sorry, but twice is one time too many.. How many people is she ripping off? This sounds like a cranky old lady but she does not have the personality for her job. She should be grateful to have a job and LISTEN to what people are saying when they order. The lady that worked that window for a very long time was WONDERFUL...
On April 14th, around 4:30 in the afternoon, I went through the drive-thru at Wendy's on Beechmont Avenue, in Mt. Washington OH. I ordered 7 sandwiches and 4 large orders of fries. All sandwiches were to be plain, due to severe allergies in my grandchildren, where I was taking this order.
When I arrived at their home, and they got ready to eat this order, four of the sandwiches had ketchup, etc. so they couldn't be eaten. In addition, there were only three orders of fries. I called the restaurant, and spoke with a man who declared he was the 'district manager' who happened to be there. He asked if I wanted to pick up a corrected order, and I told him I was too far away (about 15 miles), and was baby-sitting, so I couldn't. He offered to send me a gift card, or certificates to replace the messed up order. He took my name and address, and assured me he would mail them.
Three weeks later, I still have not received them. This is not the first time I have had difficulty at this Wendy's--but since I live in the neighborhood, was able to take things back in quickly. I would like my money back, or at the least, the promised 'rebate' on the order that was wrong. I emailed last week, and the website indicated I would hear something back within three days--still no response.
I went to Wendy's after my long day of work, they were somewhat busy, this is around 9:30 pm. Anyhow, I have now received my order before the 2 customers ahead of me. About 1 minute later they called one of the customers to receive there order, with about 1/8 of what they actually ordered. Customer says you guys "you are missing these items from my order." The worker then demands to see there ticket and customer has no ticket because they took down his name. Customer then ask "what are you going to do about this?" The worker ignores him and walks off.
Now the customer behind him and before me has received there order and still ignoring the previous customer. Anyhow the customer does receive his full order, after they find his ticket on the floor behind the register with his name on it. I was shocked to see how poor the customer service was at store #28. I end this complaint with I went to Wendy's and I don't plan on going back if workers treat their customers like that.
Drive thru on Friday April 24 at New Castle Ontario, at 7:55 p.m. Fries warm at best/ some fries very limp/ asked 2 different times for ketchup in the bag-- did not get it/ ordered a 1 patty burger- the meat was dry, and warm at best, so just warm in fact the cheese DID NOT melt at all! Paid 9.32! Worst experience at a Wendy's ever!
I just left a Wendy's in springfield il on Dirksen. The service and food was fine. It was an employee that was sitting at a table across from my family that I had an issue with. He sat at a table with another employee and was carving something into the table. I find this to be very disrespectful. He was laughing as he was doing it. I had to walk by his table to leave and could not believe he had wrote f*** you. He actually wrote it out. How horrible is it going to be when a little kids sits there and reads that? This was not a young employee either I would say late 30s. If not older.
I am completely disgusted at being treated so badly at Wendy's on City Ave, Philadelphia. I am white...I have been to the drive through before and got a look of disgust, and this time I went in and got completely snubbed for 10 minutes in line. I WAS THE ONLY ONE IN THE LINE FOR 10 MINUTES. The fact I was the only white person in there between staff and customers, says to me this was a racist attack. The staff all were looking at me and completely ignored me. One girl stood right in front of me and said nothing the whole time. Two others looked at me and whispered to each other. I left because I was scared my frosty may have got spat in. I have never felt like this before and I will be taking this further!
I was on my way to work, stopped by Wendy's drive thru in Durant Oklahoma. Some young man immediately ask for my order. I asked about the prices of the sizes and prices of the frosty drink. At the time I didn't have much cash and did not know what size I could afford. The young man told me he wasn't giving info for all the sizes. That I needed to know what size I wanted then he would give me my total. I tried to explain to him why I was asking. He did not care and was extremely rude so I drove away.
As far as I am concerned you have lost my business since you can't seem to hire people that are respectful. I have went to this store before and every order has been wrong. Once I get to work ( I work Nights) I can't leave to have my order fixed so I either eat something I didn't want or do with out my dinner.
3325 Causeway Blvd Metairie La. One of the employee is hard work person work at Wendy's. But her manager give her to work to do. Will you Please send someone there to see what going at that store the manager do not give no break. went make salad the manager have something to said put went the other in employee make the salad said nothing put to go a help the one of my co-work. And went you on the cashier Elienne Richard Manager there And other come form the Claiborne in ew Orleans la to work at Wendy's causeway Metairie La.
This is the worse experience I had in my life today while visiting Wendy's 4416 Queens Blvd Sunnyside, NY. I ordered for food, and they kept me waiting more than 20 minutes in the line. Not because there were a lot of customers, because they were very unorganized. When I got my salad ready my Chicken wrap got cold, and I had no other choice to request them to change it. Manager was not happy about it, and ultimately he gave me another one.. which was also cold. This was so funny! I think they gave me the same back after 5 minutes. I requested earnestly like a beggar they got me ultimately a new hot chicken wrap but with a wrong dressing. I was sad and asked manager why they kept me waiting for 30 minutes and manager was so rude to reply me. All the customers in the store were pretty much tired of their behavior and was happy to see me that I raised my voice.
I invite you at my home for dinner, you pay $10 for your food and in return make you wait for 30 minutes and mistake 3 times and give you hard time as your bonus points. You're tired and hungry! What will you do when you're at your dinner table ? Please let me know.
Went to drive thru at Wendy' Cherokee. Very long wait as it was a Saturday night & the inside was closed. Tried to order a small Apple Pecan Chicken salad with a full order of chicken. Also ordered a single hamburger with everything BUT onion. They wanted to charge me $2.50 for the extra chicken. Here in Ohio the charge is $1.25. The Manager?? Was very rude. Said that their prices had gone up & that they don't do 1/2 order of chicken any more. So we canceled that order. When I went to eat my hamburger it was VERY dry. Tasted like it had been sitting for awhile. Also it had onions on it. Glad I am not allergic. Terrible service & food. We will not go back again. I would appreciate some kind of response on this matter.
My wife and I went to Wendy's for supper the other night. We went there because we both wanted a baked potato. Well, guess what? For the third time in a row there are no baked potatoes. I said it is 5:00 o'clock. It is meal time and no baked potatoes. We sold out. WE will have some in 40 minutes. This time we did stay and had food. Last time we left. We will now plan ahead to go to another Wendy's as we are finished with this one. I will post this on my Facebook page and Craigslist to let other people know how this place is. Management needs to be spoken to. PLAN AHEAD PLEASE. But not on our account from now on. Hope this place closes down.
I went into your establishment at the location listed above to get a sandwich and stepped up to the front of the counter and waited my turn. A gentleman ahead of me had placed an order and was waiting for his food. At that time we were the only people in line. The gentleman ahead got his food and walked to his party at a table. I stood there waiting to be waited on while the girl at the front counter started to fill bags for the drive- thru, standing with her back to me and did not even look up to see me. I stood there a bit longer while she finished with the food order at the drive thru and then she stood with her back to me TOTALING IGNORING ME. I watched while a male person who was in the area look at me and walked away.
NO ONE bothered to ask if they could help me. Needless to say, I walked out and went to the sub shop next door and ate there. Obviously, if i wanted something from Wendy's I should have went thru the drive-thru to get waited on. I see how disrespectful the younger generation is today and I am sure you deal with it with your employees. I guess I thought that Wendy's trained their employees better but I was wrong. I will not go back to your establishment and will encourage others to do the same. There are too many other places to go to out there. I am writing this so you will understand why people will not be coming to your store.
We stopped at the Wendy's in Hannibal, MO at 8:00 pm last night to grab two salads and 2 large chilis. They took our order and payment and at 8:30 we were still waiting to receive our chili. I approached the young man taking the orders after the first 20 minutes(they were not that busy last night) and said we still had a 3 1/2 hour drive ahead of us and needed to get going. They said sorry, but we ran out of chili and it's just about done. They gave us our salads and wondered if we wanted a substitute. We declined the substitute, but at that time said we would just take a refund and be on our way. They said "It's just done now, they are adding the meat and we'll have it right out to you". Another 10 minutes later I approached a different gentleman up front and was told the same thing only this time it was because there was someone new added to the "it's done" comment.
We then asked again for a refund and a lady walked by and rudely said "WELL IT'S DONE NOW!" but still no chili delivered to us. She then disappeared to the back. My husband then went up and asked to talk to the store manager and it was the rude woman that commented that it was done. She then gave us a refund and we left. If they had explained to us at the beginning that they had run out, we would have gotten the salads and then continued on down the road and stopped in Palmyra to get the chili. The manager was full of excuses that she had been on break, but the service was beyond slow. A gentleman that ordered a chicken sandwich and fries right after we ordered was still waiting on his meal. Another two men finally left after 15 minutes of the wait, not sure if they got any of their order.
We have stopped at this same Wendy's for years on our trips to and from St. Louis. It will be our last for a while.
We had to go to Meridian MS. I have always had good service there, but this time the service really bad. I only ordered a little and had to wait for 15 to 25 minutes. I don't no what to say if other customers were treated this bad. The food was cold and we had to wait so long. Wendy's is going to lose business. The store number #00007923 order number232497 price 764 on my visa. The manager. Bob Dominy, please get them right
On the evening of Friday April 10, 2015 I placed an order in the drive through of the Macclenny, Florida location. As I got to the window the gentleman working (I didn't catch his name) would not even look at me as he took my money. Once it was paid he just kind of threw my bag out the window (luckily I was paying attention) and then continue to hand me my order without even acknowledging me and in the meantime as he is handing me my drink he has it leaned sideways and its pouring coke product down the side of my car. When I told him he was spilling it he just plainly replied with "it's just coming from the top". Very rude and unprofessional
I went through the drive through 4/10/2015 at 12:06 pm in Anthony TX first the female taking orders does not speak English very well at all so could not understand her so I just hoped my order was right. Second my burger was raw the out side of the patty was seared that was it the fries were cold and rubbery. This is the WORST Wendy's I have ever been to and makes me not want to go to Wendy's anymore at all and to warn my family and friends not to go to Wendy's this was horrible
I came there around 6pm and I never had such a bad experience coming to this Wendy's. This is going to be my last time I set foot into this establishment. First off, his name is Pablo and as soon as he greeted me he looked very disgusted at me. I felt uncomfortable as I place my order. He threw everything into my bag and said have a nice day with an attitude . I work with customer service and I never treat customers this way. A "Hello how may I take your order?" would have been nice not a rude "what do u want" smh pls this needs to be addressed and fixed . Next time I'm going to Burger King !!!!!
I was ordering at the drive thru which I do about 10-15 times a week. We have a busy schedule and go there often to eat. I try to still eat healthy and I like to get a grilled piece of chicken and the baked potato. I went to order as I have for the past couple of months of ordering the grilled chicken. Normally, I am charged 2.50 for a piece of chicken and normally I have to wait for the cashier to find the right key on the computer to charge me 2.50 for the grilled chicken. Tonight was a different. The cashier told me that she was going to have to charge me for a chicken sandwich without the bun. I explained that I had ordered before and not been charged that way which would end up being 4.59 for one piece of chicken. I asked to speak to the manager and she said she was the Manager. It was tonight 4/7/15 at approximately 9 pm. She was rude and didn't have an explanation why the last 2 months that I have been getting the grilled chicken it was twice the amount. What a good example that she is setting for the employees, if she is the Manager. I can go down the road to BK and they will sell me a piece of grilled chicken for the 2.50 that is what I had been charged in the past. Why would pay 4.59 and have a Manager to tell me that's the way it is without explaining why I'm being paid double. I believe the Manger had no clue where the right key was on her computer to charge me and nor did she care!!!!! I was really disappointed and she needs to get another job ,if she isn't going to be nice to customers and do her job. We did pull out of the line and go to BK. I guess I will take my business to BK and my family did eat at your restaurant at least 10 to 15 times per week. Thank you for listening and please tell your Manager that she needs some lessons on how to to communicate to customers.
I waited 25 minutes on line on a Monday afternoon at 300 to be served!!
First of all I am not a prude by any means but, I am appalled about your commercial that I just heard on the radio. I can't believe that Wendy's who caters to children has stooped so low to used the Fuck word and the shit word in a commercial. Even though it is block out children know what the beep stands for. My two grandchildren who are 6 and 8 heard it and said grandma they just said the F word. That is no way to sell hamburgers and in fact I will be sure not to go to Wendy's in the future. I called your customer service number to complain and the girl there did not seem very interested in what I had to say she told me she never heard it. I think the person who thought that up should be fired. It is really a low blow for a company like Wendy's. I see that you only have one and a half stars for customer service complaints, so I don't expect that you will even take into consideration to take that commercial off the radio.
My husband and I ate at Wendy's in Allen, TX and it was disgusting. Tables and floors were dirty, some of the drink machines not working and trash was full. Also saw a man making burgers in the kitchen wearing gloves with his fingers sticking out contaminating the food. If an health inspector had walked in they would have failed inspection big time
Recently went to the Wendy's on rte 352, Middleton twp, Delaware county, pa, and ordered a baked potato,and hot and juicy hamburger. Was told they had no potatoes so substituted a cheese burger. The fact that a basic staple ,like a potato was not available,bothered me. Further when I returned home, both sandwiches where far from "hot and juicy" but cold. Obviously the ingredients had been laying around for a while. I'm not sure what the overall problem is,but if not corrected Wendy's will lose business the the several nearby fast food establishments.As for myself, I will hesitate to revisit Wendy's for a while. Thank you for your time!
i ordered at the drive thru window and was told my bill was $7.37. while waiting i collected the the needed cash to pay, i had no 5's but i did have a $20 and several ones. i got together a $20, 2 ones and .37 cents, so if you have any concept of math, i would get back $15. i was given $12.00 i called the cashier back and she proceeded to give me $14.00, insisting i gave her $21.37 after explaining to her that she was i given $22.37 she essentially called me a liar and started roiling her eyes in disgust. is this how you want the NEW Wendy's to be perceived? it seemed as if she felt entitled. after asking to speak to a manager she proceeded to tell me how long the drive thru line was behind me and told me to go. i stayed... at this point i was fuming from the treatment i was receiving. when the manager did show up i was pissed and expressed how that girl was dealing with customers ... i so wanted to tell her that the young vulgar girl needed to be counting fries and not money. i'd like to know who counts the drawers of your cashiers at the end of the shift ...... mainly because that girl is more than likely scamming you and your customers and the funny thing is i was never given a receipt ....... another sign of scamming. i was there at roughly 1PM on sunday march 29. i ordered a number 1, small sides. you know i like Wendy's, you say the burgers are never frozen and the chicken is a a real breast. i just can't grasp why someone with that type of attitude is allowed to deal with customers .....
The Wendy's at 4507 W. Flamingo Rd Las Vegas, Nv served such bad food I had to throw it all away. The french fries were cold and soggy, the hamburger meat burnt and dry and the fixings were soggy Everything was cold. I had been sick in bed for 4 days and ventured out because there was nothing left in the house to eat and thought that Wendy's burgers were always juicy and Fries hot and chrispy. What a mistake. I'm 73 years old and on a limited income and to have to throw away food that is uneatable makes me furious. I'll be a liong time before I try your food again.
Wards Rd Lynchburg, Va. 3/29/15 @ 6:30 pm. Service and food were great!!! However, blonde hair female manager was very disrespectful. She yelled at crew in front of lobby full of customers and told them that they had no common sense. She is a bully and uncouth at best. She lacked professionalism and leadership. I am a middle school English teacher
We went there expecting to get 3blue cheese combos and they said they dont make them any more. That was one of the best things you had and I ate one a week ago. Then they were out of fries!!! Then their frosty machine was down!! We left and went to Burger King. That was the Wendys at Summer & High Point in Memphis. They are always out of something.
At Wendy's on Main Avenue in Clifton, NJ they completely got my order wrong. Too crowded and too many people to keep track of. Very dissapointed.
I go to Wendys very often and never have any problem. Today I went with my gift card ,Before leaving ,I checked my last receipt, which said balance of $7.06. Didn't bother to bring it with me. The clerk said the card had no balance---so I paid .When I got home and checked on the computer Balance 7.06. I know his is petty ,but it got me!
I was at the store 11111183 on 3.28.15 when our host Lauren was told to stop taking orders and bag when we were next in line and only one left Bly a female employee in a black uniform. She then told us her coke machine didn't work and we said that's fine. But another pregnant female employee made a sarcastic remark behind the counter saying the dark pop doesn't work that's all you need to say. While I witnessed rude behavior by the black uniformed employees our host was also beibg picked on while she the only one seemed to be doing her job!
I want a call back ASAP what happened was a disgrace, unprofessional, rude, and by far the most unaproperiate response and actions that i have ever had to deal with, especially being in a family restaurant that has many children occupying it. My phone number is 2154323291 I expect a called first thing Monday morning or sooner. My family, friends, co-workers and all associating people will not use their money any longer to purchase food at this restaurant. The list is rising because of this incident. And, to let you know, I did have 2 children with myself at the time of this incident and they were under the age of 10. So, please tell me, what is this showing the children and younger generation??? That its ok to tell off the customers!!! WRONG..
I order my food like any normal day when I got the food I drove to a parking space to check my food and it was all wrong I had 2 combo meals and In the bag there's chili and dollar menu burger and a baked potato when I went in to fix the order I got one combo and the same food I made them take back they made again! "Fresh" none of this is what I ordered I got home the chicken sandwich was wrong, diet pop instead of regular.... Thumbs down experience I want a refund of 17.82 or I want a gift card this is ridiculous it wasn't even busy.
I ordered a large barbecue chicken salad . The lady when she gave it to me she said you ordered a large chicken salad but we made it a little small and want you to know next time we will make it bigger when you order it again .I ordered this thru the drive thru with my son . We were like so confused when she was saying this.never heard anything like this so unreal.. well I will not be ordering salad recommends in shamokin pa.
I live in Dublin and work in Whitehall, OH. This last week I have had several order of chili from Wendys in Dublin. it seemed even better than usual. Meaty, and much thicker in consistency. Today, I had chili from the store on Main. st. in Whitehall. I was so disappointed that I threw away half of it. It was thicker. but not much meat. It was mostly beans. More like bean soup than chili.. Obviously someone is not following the recipe.
Well I went to the Wendy in Richmond Va on Midlothian ,spent 15.00 on a chicken Asiago Homestyle and 2-10 piece nuggets. The sandwich was a spicy chicken and the fries where drowned in salt and even the nuggets had salt on them. Somebody was very heavy handed with the salt. so it was a meal that I could not eat at all and it was too late to go back to this restaurant. The only thing that was good was the lemonade. I would like to have my money back I don't want new food this will be the last time I will eat from there. The salt content alone could give you a heart attack.
I ordered a fish fillet comno, While I was eating my sandwich I felt something in my mouth. It was a big screw in the food. I told Lupe and she apologized and gave me a free salad to compensate. I wanted to speak to the manager since it made me nervous to find a screw. I called Jose Penate the manager and he apologized said this never occured before. They gave me my $ back and a 20% discount for a year.
I came to Wendy's late night and ordered two fish sandwiches. When I got home and bit into my sandwich, the fish was dry like cardboard as though it was sitting under a heat lamp all night. The fries weren't any better. They were cold and stale. I feel as though I paid almost $15 for garbage. They offered to replace the sandwiches, but it was late at night and I wasn't wasting my gas to go back there. They said that I could come back tomorrow but right now I am disappointed about the whole matter. You just don't claim to serve freshness and then turn around and sell garbage. As far as I'm concerned, the integrity of Wendy's has been damaged. I don't think I'm willing to return. Definitely not at night.
Your wendys in carpentersville illinois is the slowest place for a fast food place t6he service is bad ive seen people come up to the counter and wait 10 minutes before anyone helps them i myself was in there one time and waited for over 10 min. no one came out from the bad room so i went next door to taco bell something has to be done about this. All this goes on around lunch time.
We went to the Wendy’s in Goldsboro , NC on Berkley Blvd to eat lunch today 02/17/2018! The store was freezing cold! Everyone was complaining and no one gave a reason why their store was so cold! The cold air was blowing inside while we ate our meals! They didn’t even turn the fan off!
Wendy’s in Manning S.C I. took my money back after they made me wait 20 minutes to fix my order today and they didn’t fix it. When I walked back in they had forgotten. Miles down the road today I thought I would give them another shot at the store on 211 US hwy 17 843-784-3626.....same thing! At least you are consistent as company! Good Bye.
Complaint is pertinent to your Starboard Group Paoli 103 store. Food has been marginal and service has been up and down for 15 years... to the extent we don't patronize the store other than for soft drinks or, because it's near our home, when in a hurry. Tonight my wife received not only indifferent, slow and ill-humored service, she also received an order that was not at all what she ordered. Having brought it home and discovering the order error, she returned and had it replaced. A mere modicum of attention on the part of employees would have avoided the error(s).
As indicated, we don't expect much in terms of food quality. It would be helpful, however, if the employees provided at least some glimmer of interest in their work and were less surly. We don't intend to return but will be sure to share our experience with neighbors and friends.
Since the peel st store closed maybe one could be opened on the lot on st Jacques street near cavendish Montreal I am closer than the decarie address there is a big grocery store on the lot Do miss the chilli con carne
Your commercials about your fish sandwiches state that they are crunchy. Well, I have heard so much about your fish sandwiches, I decided to try one today. I went into the Wendy's on Greene Street at Marietta, Ohio. It was not hot and it certainly wasn't crunchy. It was just like the McDonald's, which I don't like, only a little bigger. I didn't know what the big deal was about. I have gotten much better fish at Arby's.
we visited Wendys in Branenton Florida on February 7, 2018 at 15420 Manatee Avenue around 2:00 p.m.,, terrible experience, people standing waiting for their order for quite sometime, employees noisy, didnt seem to be in a hurry to get orders out, only about 3 or 4 tables had customers but most of the empty tables had crumbs or water rings on them, and music so loud we could hardly talk. We figured they had a very poor manager or he was gone for the afternoon. Went to womens restroom and there was no toilet paper in the room. This place needs attention !
My friend & I, went to Wendy's at DFW airport on 2/10/18. [Gate 34 (Spirit)]. Had a cheeseburger combo. Ate at 3:00 p.m. & by midnight we were throwing up pickles, etc. Have been sick ever since. Today is 2/15/18. Please advise ALL of your restaurants to use thermometers before serving any burgers to customers. Food Poisoning isn't attractive. Will never eat at Wendy's, AGAIN. Would like to know if any others have reported getting sick. Will not be contacting CDC. (FYI)
Ordered 4/$4 meal today, February 14. I was asked "do you want any sauce"? Yes, sriracha please I said. BBQ, I was asked? No, sriracha please. Okay, $4.37 - pulled forward. Fast service at the drive thru window, BUT when I got back to work, I had NO sauce, NO napkins, NO straw. Someone needs to watch to be sure the orders are not only correct, but that everything the customer asks for and expects as standard is there. Thank you.
I really think Wendy's is in decline. They get worse with each visit.
Stopped in this evening, stood at counter 5 minutes before being recognized, Ordered caesar salads to go....out of caesar dressing. Dining room a mess. Paper on floor, tables dirty. Checked restroom, have seen better restrooms at gas stations. Counter person barely spoke english, no smile. Handed me the bags, no thank you,,no goodbye. I suggest closing this one and starting over!
food was terrible..not fresh...Wendys restaurant #00003099 on 02/13/2018 2:36 pm ..I ordered at the drive thru...after a long wait when I made a order..finally..food received drove off went three blocks to eat..i had ordered 2 jbc 1 nuggets 6 piece and 1 chilli...when I unwrapped my jbc the whole burger was different than I usually get there..the burger look like it had been put in a microwave...bun was not fresh the lettuce was all soggy and it was slopply put togrther very disspointing ..also the chilli was not fresh been made for awhile..tasted terrible...the tv adds need to be changed to not fresh ..this is my first really bad experience at wendys....spent 8.79..dollors...and got really bad food...hope some one will check into this store..Remember people who go thru the drive thru expect there food to be fresh also... thanks DT
I live in Port Huron, MI, I go to your Wendy's on Hancock Street all the time and never had a complaint until yesterday. Port Huron is covered in ice and snow right now, there is a bowling ally right next door to Wendy's. Apparently, Monday night is bowling night, I left work to pick up my and my co-worker's dinner and there was not one parking place, after driving around for 10 minutes I made my own parking place almost a block away. Now I am 60 years old, and have bad knees, I had to walk almost a block on a river of ice to get to the restraunt...and the place was empty except for one other customer. The bowling ally customers were taking up every available spot in the Wendy's parking lot. Isn't there something you can do about this? I said something about this to the girl at the counter...and she just laughed! All you have to do to check this out is go to that store at 6:00 pm, on any Monday night. I do not want to slip and fall, it is a dangerous situation, and also time consuming and frustrating, please help, we love your Wendy's.
Wendys cyfair in cypress tx specifically wendy's tx in general. I wanted to go thru the drive up window but the monitor to pla...ce an order was not on.. I did notice that a customer ahead of me gave up waiting and drove off. tisk tisk. I pulled up to the pickup window and asked if they were open. indeed they were but were changing shifts and could not service a customer. All inside communications between employees was in Spanish.
I have to tell you that when I go inside the store the employees are talking in spanish makes me feel like I am in Mexico not the US
This is America! We speak English!
i went to roselle nj wendys today 2/12/18 at 2pm food was cold i asked for different fries they were not hot neither were my chicken nuggets i have eaten there before but this never happened disgusting not hot food who gives someone more cold fries merle tyler 255 tucker ave apt 109 union nj 07083 908 967 1865 i want a refund
I NEED TO KNOW HOW TO GO ABOUT GETTING A COPY OF MY W2 SINCE I HAVE MOVED SINCE THEN. THERE IS NO EMAIL TO CONTACT ANYONE SO I GUESS THIS IS HOW I HAVE TO COMMUNICATE/ I HAVE CALLED THE WENDYS THAT I WORKED AT IN SAINT JOSEPH MISSOURI BUT EITHER MANAGER ISNT AVAILABLE OR NO ONE ANSWERS.
That so call taco salad no sorry it was disgusting get rid of it sorry I spent my money favorite fast food place taco salad disgusting wish I could get my money back
Went through the drive threw ,only ordered a large taco salad,they were not busy at this time,so was only the third car in line,waited too long (in my opinion)at the drive thru ,first thing wrong but I was totally craving this,anyway got home they had forgot the taco chips ,so this aggravated me strike too,I did not get my receipt or I would have just called so I went back up to Wendy's and took my whole bag (order with me)I went inside and waited again there was No One in the inside at all and still had to wait !!! Finally when the girl at the counter came to wait on me I told her what happened (no chips) and she just put some in the bag and said "here ya go" and walked off !! This was the second time that my order has been wrong lately !!!!!!I I work retail and and am not usually one to fuss because I understand anyone can have off days,but this is 2 out of 2 times lately ,sooooo i think they need to really STEP UP, a very,very disappointed customer
VERY GOOD FOOD AT WESLEY CHAPEL FL LOCATION
UNFORTUNATLEY THE CASHIER AND ANOTHER GAL WORKING WERE VERY RUDE AS I NEVER EXPERIENCED BEFORE AT THIS LOCATION ON ELIAND BLVD. THEY ACTED AS IF CUSTOMERS WERE IN THEIR WAY AT SERVING PEOPLE AND ARGUED W/ EACH OTHER BEHIND THE COUNTER. THIS IS MY WORST EVER EXPEREINCE AT ANY WENDYS I HAVE EVER BEEN TO IN MY LIFE. WE DINED IN THERE AROUND 6:15 PM ON 2/8/2018. I HAVE ALWAYS BEEN A FAN OF WENDYS UNTIL THIS HORRIBLE EXPEREINCE W/ RUDE WORKERS.
Slippery floors when raining please put rugs down not trying to complain but this is for your benefit also
We tried have lunch ( wendy s, rt 18 and rt71 mendina ohio today sat 2/ 3/18. The 1st chicken sandwitch i got was cold. The " general manager" made me " a rushed 2nd sandwich " it was horrible under cooked chicken raw bacon. Had to return chili because it was luke warm . The kitchen was filthy ( i took pics) so was the eating area. Tge gen manager said he was understaffed. I contacted the board of health filed a complaint, forwarded pics of fith. Discusting james heisler 3307189661
On 12/07/17 I brought home an order from Wendy's store #3283 and one of the burgers was just a bun with no meat. My wife called, talked to Janet, and was told the order would be replaced. When I returned to have the order replaced I was told by Janet that she couldn't help me and that I should have come back within one week. Had I known the time limits I would have complied.The total was $13.44.Can you make this right?
Thanks very much,
The Wendy's on John C Calhoun Drive in Orangeburg SC needs new management. A couple months ago I went inside to order and had to walk through water to get to register and had to stand in water to place order. Two weeks later, I went back again there was still water on the floor. It looked like it was coming down the hallway to the front, maybe from the bathroom. Today I go to Wendy's drive up line. When I got in line there were two cars in front of me. It took 30 minutes of my hour lunch to order and get my food. They would only take one order and wait to fill that order before they would take another order. I love Wendy's food but if this doesn't get any better, I will not go back!
Have been getting your chili for years, it's been great. The last four times I've gotten the chili it has been very oily and the flavor very unpleasant, I kept hoping these were random incidents but they were persistent. I drive out of my way to stop because I also like your salads, just wanted you to know that the quality of the meat you are using is inferior and also since you are now charging more for a smaller amount of chili I will not be stopping by as frequently if at all. Sorry to have lost something that was a great product for so long . I used the Clifton Park ,NY Wendy's the service is very nice there and the store is always clean, so my only complaint is the chili and the quantity.
I ordered a Junior Bacon Cheeseburger with out tomato, I am alergic to tomatos along with a Bacon Cheese Potato. I received a Jr.BC with tomato. I tried to call the store to report the mistake and could never get an snswer. Restaurant #00008325. They don't answer their phones at 8:00 at night? I could have gotten sick if I ate this burger. order number 3340. on 2/1/2018 at 6:45 pm
A coworker of mine had been sick at work due to not eating, my favorite restaurant used to be Wendy's up until this incident which has been the third incident with them I have had, I didn't complain because I know things happen. This time, as I stated I went to buy lunch for a co worker and myself...I blame myself the firt time because I didn't look at my order before I left, but when I got back to the office and handed my coworker her food, I was humiliated at the look of the chicken strips they have given me! The strips were burnt. I attempted to contact the restaurant (#00000798) three times by phone and each time the call went to the answering machine service, which wanted me to enter a passcode to get into the answering machine. So I left work and went to the store to get some more strips...I went up to the counter where I was overlooked and ignored for at least minutes, until I said something to them. The manager told me she'd drop me a new batch and it would be ready in six minutes, six minutes came and went, again I go up to the counter, and she slides me a bag of nuggets as if I done something wrong, by asking for better strips. I looked in the bag this time before leaving where I saw nuggets in the same conditions as before. When I questioned her she said the strips are always dark. I've ordered chicken strips from Wendy's a thousand times and never have they been that dark. They weren't just dark, but they smelled of burnt grease
As I stated before this really saddens me, I not only embarrassed and upset, but I was a little hurt because all my coworkers know how much I love Wendy's in fact they bought me Wendy's gift cards for Christmas. They been telling me that Chick Fila was better but I stood by Wendy's
Below is the pictures I took of both sets of chicken strips which both look the same. One star was way too high to give them for the service and food that I got today!
I went to wendys today for lunch worst meal I ever had !! buger came out a draw not the grill !! it was cold ! fries freezer burnt ! 8 bucks in change came back to work and puked ! never ever again commercial lies !!
I purchased a med vanilla shake earlier. It tastes funny. Like Cinnamon and butter. Like licking Cinnamon toast. I know it is not suppose to taste like this, and all your offices I called are disrespectful. All I wanted to know was can I eat it. Sometimes ingredients are changed and stuff tastes different. But after my experience trying to find out. I don't think I trust the people working for you.
I went to Wendy on JBS and University in Odessa Texas not sure store number i do apologize. I placed an order for the 4 for 4 and upgraded drink and fries to a large and a mini chocolate frosty. I did go through the drive through at around 745 pm.. When i approached the window the lady stated my total was 10.01 which Im thinking is a bit high for what I ordered but she would not hand me my food til i gave her the money. Than I never receive a receipt so I am still not sure the cost of my meal even at this point in time. The lady stated she charged me for a medium frosty but still gave me a small and was very confused at this point in time. When i got home to eat my food, it was cold. My nuggets felt like they just came out of the refrigerator and my fries tasted old. I usually go to Wendy because its higher quality than McDonald or burger king usually, Tonight i wish i had gone else where. I also had to ask for all the sauces and they just threw them at me, never received a straw for my drink. I am usually not one to complain because i have worked the food business in the past and know how things can get crazy, but this was the worse service I had ever had and felt like they threw my food at me and just wanted me gone. I feel like they stole money from me and didn't even care. Thank you hearing me out on my experience tonight. and I will definitely think twice for now on about choosing Wendy as my option to eat at.
Current Customers of Wendy
Either never get our orders right or "fresh" is not very fresh at all. I have worked fast food plenty of times and it's obvious our burgers have been cooked ahead of time and then just thrown on a grill to warm up. Burers wereBurnt... and nuggets were chewy to say the least..... Very disappointed!
I’ve previously written a complaint concerning this storeabout a year ago (convery blvd. Perth Amboy NJ) but decided to give it another chance. I had just been discharged from the hospital and really wanted a Dave’s single with french fries and a side of cheese sauce with unsweetened iced tea. My husband wanted a spicy chicken sandwich. Upon walking in the store your feet stuck to the floor. It wasn’t a busy time (there was one person in the store) and definitely not pleasant having your feet stick to the floor. Our food was ordered to go and when we got home my husbands spicy chicken sandwich had literally nothing on the bread and the chicken was ice cold. My Dave’s single must have been sitting out for over a few hours the french fries were old and cold and unfortunately my unsweetened iced tea was sweetened. It’s very disappointing to go into a Wendy’s where apparently no one cares about the cleanliness of the store and no one takes pride in their work. I will not give this Wendy’s any more chances . I might try to find another Wendy’s near me but unfortunately I believe that I’ll be going to one of your competitors which is a shame because I have always loved Wendy’s. I truly hope that something can be done about this store or Wendy’s will continue losing more and more customers as a result of the lack of care concerning this one.
On Monday, Jan. 29th at about 5 PM at the Wendy's restaurant in Swansboro N C, I was walking from the parking lot to an entrance. At the take-out driveway, which you have to cross I bent over to pick up a coin that was on the ground. The manager shouted "Get out of the driving lane"! It seems to me a manager would welcome customers rather than yell at them. A solution might be to close that entrance so customers wouldn't have to cross the take-out driveway to get to the parking lot. Sincerely, firstname.lastname@example.org
What happened to the Wendy’s in Butte Mt? It used to be the best fast food place to eat. Lately it is the worst. A couple of weeks ago we were there and the place was filthy dirty. It was 4:00 in the afternoon and every table in the building was dirty. The two people were screaming at each other behind the counter. Today we went there the food was horrible. Everything was cold, the meat on the burgers was so dry and disgusting. It has gone down hill so bad. Today was my last try at it. Not going back. I don’t know what happened but it sure needs to be fixed. DISGUSTING!
The French fries were cold, the burger and bacon were over cooked and the building was cold.
Wendy's has always been my favorite. Last 3 visits, each at different locations, have been incredibly disappointing so I'm considering Burger King as my new daily lunch spot. Most recently in Everett, WA ordered 2 singles stating "all I want on them is mayo, pickle and mustard." When I got them they had cheese. I brought them back and repeated my quote above. Wendy's personnel rudely stated "You have to tell us you don't want cheese." Gee, thought I did that. Prior visit in Arlington, WA I ordered Chicken Nuggets. They were not even warm, let alone hot. They were absolutely cold. Tried to return them and was told "that's the best we can do." Interestingly enough, neither place gave me a receipt. Your burgers were always my favorites. Now they're smaller and something has happened to the taste...they are not nearly as flavorable. Too bad, you had a good thing going.
Sorry to be an ex-customer. I'm crushed.
My husband and I stop at Wendy's in Wilksboro NC .they was not friendly, the food was nasty it tasted old .the drink machine was nassty like it was never cleaned .we like going to Wendy's a lot but that time was a bad one. Thank you
My son has anxiety and other mental issues.He was hired at Wendy's in Cullman Alabama the goodhope location.He was hired to work grill and sandwiches .They started forcing him to work register and his nerves would be bad and he would walk out .He told them and I have it in my messenger were Wilma said everyone had to run register.He tried and couldn't deal with it then came home sick to his stomach .The day on his schedule to go back he found out he was fired.He has friends there that have never run the register .They were going to get Robin to hire him back but Wilma said no he wouldn't get a job back .I think he should sue but he just wants his job.This is discrimination.Just because he has been to mental health and has problems.When he was hired he watched 2 hours of video and put on the grill.His friends had a week of training .They told him bring home the videos to watch .Robin is the store manager now but Wilma is a district manager .It's a big mess down there .
I really can do without the attitude. Wendys drive through order #3238 1/18/18 255pm 4997 Longley LN #6 Reno, NV 89502. Ordered a #1 medium with a diet and a #4 medium with a diet... got one small one medium. Okay, no big deal. When I made the guy aware at the pick up window he told me, "Well, that's what you ordered" and when I stated that is not what I ordered I was spoken to in a condescending manner, "Well that why we tell you to check the screen!" I was already driving away when that was asked. Contradicting the customer and giving them attitude when the customer has made you aware of an issue is not acceptable. When you have an opportunity to offer a simple solution and instead make the choice to blame the customer and give them attitude you are in the wrong line of work and should not be dealing with the public. I was a fast food manager and I would term my employee on the spot for this kind of behavior. They didn't even offer to fix it... REALLY?! So I just drove off and will probably not be back. VERY UNHAPPY!
I want to ler you know that wendys in lee county has very bad. Customer service u have to sit in drive tru for 20 for a salad also the cashiers are very young an unprofessional.they are running your customers off
I just left the Randolph store with my granddaughters where the manager and one of the employees where fighting and throwing things at each other my granddaughters got so scared they asked me if we can leave the manager was very red in the face and this employee started throwing things at her I tell you I have never experienced anything like this I will be getting in touch with the Corp office on this matter
6 holly lane
Randolph, mass 02368
I went to the wendys at 6324 n western at 130pm on Saturday 12/16/17 and did not walk out with my order until. 156pm. All i ordered was a grilled chicken wrap and 2 side salads. It seemed like today was the young mans first day that was pushing out the orders. He didnt know where anything was ie: salads.. The dressing or how to make a hot tea. He was just walking back and forth very lost. And i can tell he was on his phone. His ear piece was in his ear thru his uniform shirt and he was talking. Very low but was definitly talking . there was 15 people waiting for there food. Now 5 of them received there food before me. Again all i ordered was 2 side salads and a grilled chicken wrap. Now i am 3 minutes away from that wendys location and when i finally got my food and back to the office my grilled chicen wrap had regular yellow mustard on it instead of the honey mustard on it. I did not take it back. I scraped as much mustard off of it and ate it. Now while i was waiting i can tell you that there where people complaining that the pop on both machines were empty and there was no one to take care of it. The customers had to ask the guy that doesnt know what he is doing if he can fill there cups up for them behind the counter and he didnt know what to say. The lobby was a mess as well. I do understand being short handed and being busy but i have never had an experience like this one.
Location store #00006346 on Lake Street St Catharines, Ontario
I attempted to hand in my survey, number 96144, " A sandwiich for your thoughts" this evening with Jessica at the drive through window (5:20pm December 15th). I was informed that I required to pay for the full price of 2 sandwichs. She then said she would have to check with her manager. The manager confirmed the total which would be the full price of 2 sandwichs.
I have been to this location several times during this month, and have never been treated so awfull as this time this evening.
I was rudely refused the offer, and left with requesting the server's name as well as my coupon which I still have. The wait time in the drive through was over 15 minutes.
I don't run my own business this way but I can assure you,..I wont be attending this location or any other Wendy's location in the future as well as my employees.
If you care to hear from me personally,..feel fre to call 905-646-1151
I have visited the Wendy's location on 18957 fl-54, Lutz fl 33558. There has been a few times where an employee there has just made it very uncomfortable to visit. He wears his hat backwards with his name tag on his hat. That isn't a huge issue. The problem I have with him is his attitude. The first time I went he was upset about something and I overheard him say if someone else says anything to me again word to my grandma I am going to bitch slap them. I had my 6 year old son with me at the time and he heard that as well. Last night I went with my kids and that same employee was working again. This time preparing food. He turned to someone in the drivethru and asked if they were waiting on a sandwich and when they didn't answer fast enough he threw it in the air and it would have landed in the garbage if another employee hadn't caught it. As I am watching this happen he turns to me and just stares at me as if he wanted to fight or if I had a problem with what he did. I love going to Wendy's and my kids love going there as well. This location is very close to where I live and I am happy that I can have that as my 1st choice when deciding when to eat out. However I do not feel that I should have to be uncomfortable when I go to that location because of 1 employee and his attitude problem. Especially the language used in front of my son. I wish I would have gotten his name because his attitude needs to be addressed.
I have been to Wendy's many times in Florence SC & Sumter SC. It is the slowest drive through service I have ever experienced. I order a frosty and by the time I am through it is a cup of milk. It is the same at every one I go to every time I go. Hey wake up, McDonald's is taking your business.
My name is Allyson Butzin and I don't really have a complaint but a comment. My husband was in a Wendy's restaurant in Bridgeport Michigan today. He is a senior who had a stroke a few years ago so is not always steady on his feet. He had a meal there and a coffee, which he often does. I was not with him but somehow the coffee got spilled on his leg. It went through his pants and burned his leg. By the time he got home his leg had blistered. I called the Wendy's where it happened and they were very nice. I just wanted them, and you, to know that obviously the coffee was way too hot if it could burn him enough to blister. Please could you address this issue so that it does not happen to anyone else. Thank You Allyson Butzin
We decided to eat at our local Wendy’s in Ozark, Al. In the evening at approximately 6 pm on Dec 14, 2017. We ordered hamburgers after being told there was no chili. We then proceeded to fill our drinks. It all went down hill from there. There was no ice in the all-in-one drink machine, no sweet tea, no napkins, no salt packets, and no catsup in either of the two dispensers in the dining room. We also had to wipe down the table after we finally got some napkins. There were at least 6 employees behind the counters. There was one other couple dining other than us. The management at the Ozark restaurant may explain the low number of patrons at this location. Really sad!!! This place needs immediate corporate attention!
I eat at Wendy's a fair amount, possibly 4-5 times per month. My concerns are two-fold. When you order a single combo, the number 1 choice at my Wendy's, it only comes with cheese. When it is keyed into the register, it only offers the with cheese option. I am lactose intolerant, so I always say, "No cheese, just lettuce, tomato, pickle, mayo, and mustard." One out of two times the burger is delivered with cheese because your only option for a number one is with cheese. I am surprised you haven't remedied this issue by now because you probably know of this information, "According to the National Digestive Diseases Information Clearinghouse, some 30 million to 50 million Americans are lactose intolerant, including up to 75 percent of African Americans and American Indians and 90 percent of Asian Americans. Common symptoms include nausea, cramps, bloating, gas and diarrhea that begin about 30 minutes to two hours after eating or drinking foods containing the milk sugar lactose." Allowing the single combo to be purchased without cheese, say at a 20 cent price decrease, would no doubt take care of this issue, and lead to many more satisfied customers. Thank you,
Last night I went to the Sewickley Pa to get a backed potato for my husband who is in rehab after a stroke. I went thru the drive thru and when I got to his room he had a hamburger instead of the potato he was looking forward to.
I went to Wendy's at 10:15p on my way to work. I ordered a 4 for $4 meal. I drove off as I had to get to work. The drink was carbonated water and not one item in the bag was fresh and tasted as if it had been sitting under a warmer for hours.I was not given a receipt. After looking up the number, I called and no one answered. So disappointed and sitting at work without lunch!!! Shame on you Wendy's!
Hello.we walked into Wendy's on Altamont ave. Rotterdam ny.about 230.a large crew was working.there was only one other customer waiting for food that had already paid.we stood at the register waiting to order for at least 15 minutes! While the cashier looked at us and proceeded walk around avoiding us.after 15 minutes we walked out! We will no longer go to that Wendy's again! This was the most disrespectful thing I have ever seen.SHE should not work in the public food chain.
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