Wendy's Complaints Continued... (Page 5)542+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
While my wife and I were in Shreveport,La. we stopped at the Wendy's at 6710 Pine Road to have lunch. We have always enjoyed the food at Wendy's and we have received good service when we ate at Wendy's until now!!!! The person taking our order was rude and apparenrly preoccupied with other things and we had to repeat our order several times before she finally entered our order. She would start the order then turn and start talking with another person.
They were out of tomatoes, ketchup and napkins just to mention a few things and the restaurant was filthy. The vanila milk shake I ordered was apparently made with sour milk and it had something brown in it. I took one slip and I wanted to vomit. Some serious house cleaning needs to be done at your Wendy's Restaurant on Pine Road in Shreveport, LA.
My Wife purchased food from Wendy's on 02/14/2013 at 12:05 AM at the 4201 13th street St. Cloud, FL. store. The Coke had no flavor, the bun was stale and the fries where soggy and old. I did call the store my Wife purchased the food at but got no answer so I called the 1-888-624-8140 number. I was told I would hear from someone from Wendy's as soon as possible 24 to 48 hours and to date have not received a call as of yet. I hope to hear from you soon.
store number #00003392 Starla Jones general manager. over the last 3 months i have ate here at least 20 times i enjoy wendys food or should say i used to. Every time i order a baconator never paid too much attention to the sandwich, a friend worked there and told me that the GM was telling all the crew that they were only allowed to put 3 strips of bacon on the baconator which is suppose to get 6.... this is disturbing so over the last 3 months and 20 sandwiches later i have been purposely shorted 60 strips of bacon. when i call the phone number to the store to complain 423-562-1601 the number on the recepit no answer called 5 times just ring or busy signal. I hope someone can fix this problem i will not eat at a restaurant that knowingly rips off their loyal customers. someone please contact me about this issue my phone number is 4239122238
This is the second time I've visited Wendy's on Hwy 5 in Woodstock, GA and received awful service. The first time I had to wait for my food for 30 minutes, for fast food. This time I order an Asiago ranch and chicken club spicy large combo paid $8.43 not even sure if that's the right price. What I got was a chicken sandwich with a hand full of lettuce and mayonnaise with half undone French fries and the other half way over done. Something really needs to be done so this doesn't happen to other people and I won't be eating there again this is ridiculous.
I ate at the Wendy's store #9777 in Magna, UT on the 17th of March, 2013. The girl waiting on me kept coughing into her sleeve while taking my order. My large fries were cold and I ordered replacement which never came.
I told the girl that waited on me that both ketchup tubs were empty and during my 20 mins in the store the tubs were not filled. When I asked for the manager to address the problem with my service, they had to call a person from the back that spoke English to translate.
Trash bins were full and overall condition of seating area was dirty.
It has been a very long time since I had last been to Wendys. My 4 year old said she was hungry and so was I, so we jumped in the car and went a mile down the road from where we live and decided to go to Wendys since I have been seeing the new commercials on your new chicken sandwiches as well I remember a little while ago you changed your fries.
We got up to the window to place our order and I first ordered a kids meal nugget at which point a very rude sounding girl asked, was that all? I then nicely asked her if that meal comes with a drink? she said in an even ruder tone YES PEPSI Products! I then got short with her and said thats all you have is just soda? and then very cocky sounding began to tell me the other choices.
The Girl clearly had other things on her mind then work that day and she had no problem letting it show. I then ordered my meal and proceded to the window to pay. The 2nd girl I assume she would be called the expiditor handed me the food with this angrey look on her face and not even a pleasent "thank you". Once we parked to eat our food we were greeted with the nice tast of cold soggy fries.
My chicken sandwich that I was so looking forward trying was put together awfull and it as well turned out to be cold and dry. Angry I got out of my car and threw both meals in the trash, we then drove out of the parking lot to your competitor across the street Mc Donalds. I normaly would not take this time but I feel someone who has more of a stake in the establishment would care to know.
The location was Putnam CT. the recipt says 2012-12-30 at 03:09:57 PM My recipt # was 18807463. the end of the number seems to be smugged away.
I recently went to Wendy on old kings road in palm coast Florida and ordered two #7s, the food was uneatable, I went back with the food the manager Paula didn't apologize she was very nasty and replaced the food while the nice window worker was very nice. I was sent home with burnt food after driving several miles to return the first. If this food was freshly made then they ate using old oil because it was burnt, greasy tasting and so where the French fries and I never experienced such horrible food from any other franchise before.
On 12/7/2012, I entered the drive-thru at Wendy's (Petersburg, VA 23805) at 7:44 pm. There was one vehicle in front of me. At 7:56 pm, I was still in line with the same vehicle in front of me. Finally, at about 8:00pm, the vehicle in front of me pulled up and I thought I would get to place my order. I waited patiently to be greeted and there was silence. I kept saying hello over and over and finally a person answered and said "One moment".
After three minutes, I simply gave up. I pulled off. There was one car in the drive-thru and the inside was not packed at all. I waited for nearly 20 minutes and never got any service. I waited because my son and niece really wanted Wendy's. I felt the entire ordeal was unacceptable.
If there was an issue someone should have explained this. I go to Wendy's frequently but will no longer do so. Wendy's needs to upgrade their standards. This ordeal would have never occurred at Chick Filet. Customers should be acknowledged and not ignored. The person working the drive-thru should have greeted me and stated what the delay was about. I was a very unhappy camper.
I ordered the chili cheese fries today and I must say I am completely dissappointed. As far as I am concerned it shouldn't even be a menu item. The chili is not the type of chili normally used on chili cheese fries. Wendy's chili is liquidy and when served you have a little pool of grease which soaks into the fries making them soggy and disgusting. I had to ask the manager to drain the liquid from the chili and serve me some new fries. She did, but even after draining the liquid from the chili there still was a pool of grease in the bottom of the dish that made the fries soggy. I guarantee I will not be the only one who complains about this. Nasty!!!!!!!!!!
The food we received was cold and greasy. The people were not very nice and there is no excuse for it. I am very disappointed. Usually we have a good experience. All you do is just heat up food and serve it to people. You should try doing it yourself instead of false advertising saying it is fresh. Your food is fine most of the time but this time it is not good. My family rarely eats out and your restraunt is not worth it.
Iv been working a Wendy's for a little over 3 months and sence then iv put up with working 10 pluss hour straight with no break iv opened a bank account jst so I can have direct deposit so my bills could be paid on time and it's been almost 2 months sence then and my direct still hasn't gone threw and on top of that I asked them to tweak my schedule because I'm going back to school and they took me off the schedule every day but the one I asked for which to me seems a little unfair and some what retaliatory.
But if it is I don't know why cause iv never missed a day I'm always on time and I always come in when Im called but any way thanks for Lisening if any one is. I WENT TO THE WENDY'S LOCATED IN plaza in troy ny. I went there for lunch and the manager was rude , slaming my food on the tray and nasty. first i asked for the manager and to my surprise it was the person who was waiting on me. She needs to go back to management school or maybe not be working with the public at all. to have a manager slamming food telling customers to wait and then act like she was doing us a favor by taking our orders.
POOR POOR DISPLAY FOR A MANAGER TO SHOW HER EMPLOYEES LET ALONE THE CUSTOMER. I WILL NOT BE GOING BACK TO THAT WENDY'S. VERY DISSATISFIED CUSTOMER.
On oct 15, 2012. Iplaced an order at your wendys in Oak ridge N.C. the food was burnt fries and burgers I had 2 orders coombo's we were heading home from Duke university and got backed up in an accident after we left your reastaurant and didn't turn back .
I called today Oct 16 and spoke to your manager she wanted to know what we ordered,how much it cost, and did I have a reciept I told her I spent around $13.00 dollars 12 something she said I could bring in my reciept and she would refund it OK! we will be going back January 23 2013 and do not have a reciept so now what
Thank you Brenda Horn
Ps I live at smith mt lake in Virginia and I never have gotten bad food from wendys in Virginia
I recently went to a Wendy's for lunch. Sitting by a booth with a family with a baby. I was eating my sandwich and chik=li when this lady(a mom)
placed her baby ON THE TABLE and proceeded to change his poopy diaper. I heard her mention to the father that there were no changing tables in the bathroom. They left and I spoke to the manager who listened to my complaint and hoping he would clean the table immediately.
I left and vowed NEVER to eat there again
I worked at Wendy in Athens Ohio 45701 at the Richland ave area however the had me handling raw burgers and boxing fries I ask to wash my hands was told no gotta move cars in drive thru. I was touched and harassed by female manager grabbinge by my arm to go to her office grabbing at my keys on side of my pants ask her to stop manager named Tracey I walked out to do theanager and sanitary issues and improper training. I had 4 hrs training and put on line almost caught things on fire do to traing and not being told not to turn fryers on in am on Mondays? Somebody could have gotten hurt. Did talk to owner he is very rude and just don't care. I will never eat or visit another Wendy's and I'm spreading the word about contamination of raw foods
I went to my local Wendy's in Marion, NC on April 11 at 9:52 pm and I ordered an apple pecan chicken salad without blue cheese like I normally do because I am allergic to blue cheese. Well when I received my salad I just took a quick glance to make sure there was no blue cheese and there wasn't. When I arrived at work and went to eat the salad I discovered that there was blue cheese smears along the top of the plastic container and along the sides as if someone had thrown out an old salad with blue cheese on it and made a new salad in the same container. Along with the blue cheese the salad was not made of the normal mixed greens it was made of iceberg lettuce. Along with that I had ordered a Dr. Pepper with no ice and received a diet coke. I was very disappointed in the service I received and would like my money back in full.
I used the drive through at Wendy"s on 15355 Wallisville in Houston, Texas. This is the 3rd time they've gotten something in our order wrong.
We ordered a #10 "Grilled Chicken Combo" with an unsweetened Mix Berry Tea, a #1 large with cheese, no onion or tomato with a lemonade. When we left I took a sip of my tea and it was sweetened.
I didn't want to turn around just for that. We got home (which is 15 minutes away, but I love Wendy's fries and they are the closest to us.) to find a double cheese burger with a regular fries, and small cheese burger and small fries.
I tried calling and it took 3 tries before someone answered 30 minutes after we arrived home. I spoke to the manager and he said he'd fix the order and did. Gas isn't cheap! They really need to get their orders right!
My wife and I visited your store on Johnson Ferry Rd. Marietta, GA, 30068, on Feb 18th, 2013 at 6.:25PM. We had the single hamburger. When we got to the table we found both hamburgers were black and we could not eat them. Took them back to the counter and presented them to a worker. She said nothing but did prepared us better hamburgers. No one apologized or even acknowledged that the hamburgers were burnt. We have already lost one Wendy's about a mile or so away on Johnson Ferry Rd. If something isn't done soon this store will surely follow. Two people were in the dining room.
I have been to the Wendy's on 135th and 69 Hwy in Overland Park, KS 4 mornings this week at 6:45am and they have yet to be open. You see people milling around inside, but no one takes your order. This morning, 4 cars went through the drive through and left b/c no one would answer. I have been stopping at this Wendy's off and on for 4 years and they are open early. This is a waste of my time and anyone else that stops and is refused service b/c they cannot hire competent employees to open up in the morning. I WILL NOT go back to this Wendy's and will tell EVERYONE not to go, as well.
My husband and I have been a customer for over 30 years. Whenever we eat out, we ALWAYS preferred Wendy's over any other franchise. Since Dave Thomas has been gone, this corporation is not the same. Many Wendys franchises we have frequented in different states have been and continue to be a huge disappointment. But not as disappointing as Wendy's Store #05108498 (#3159) at 3725 Sun City Center Blvd., Sun City Center, FL. This franchise is the most mismanaged I've ever experienced and today's experience will be the very last.
This franchise is located in the middle of a retirement community of approximately 10,000+ seniors. We have time to be patient and to wait, but the wait time at this franchise is ridiculous and unacceptable. I had requested to speak to the Manager and was waiting and observed the customers in the order line. I counted 11 senior citizens -- 2 had walked in with canes and were supporting their weight by leaning on the railings. There was 1 person available to take these orders. At peak hours, this is unacceptable.
I had returned to the store because the cashier at the Drive-Thru window had again neglected to give me change back from a $20 bill, nor did she provide a receipt and twice had repeated the simple order of "4 small frosties -- 2 vanilla, 2 chocolate - in a carrier". She asked me how many vanilla. Then asked "how many chocolate"? How difficult was this order????????? Then, argued over how much I owed her -- she told me the total was $4.27 -- I told her it was not, it was $4.24 (7% sales tax). By the time she corrected the order and handed the 4 frosties in a carrier, I drove off without receiving my change from the $20 bill I gave her. This was not the first time this had happened -- it has happened more times than I care to recollect -- too many.
I hardly ever complain, but this was the frosting on the cake. I was upset when I returned to the store and that is why I asked for the Manager. The fact that the staff have not been adequately trained is the responsibility of the Manager and that is why I asked to speak to the Manager. The Manger refused to speak to me and sent her staff person "Javier" to handle the situation. I have never been so insulted in my entire life. I will never visit another Wendy's franchise again.
I loved Dave Thomas and I admired his business philosophy -- offer good food for a fair price, franchises were all meticulously maintained, staff were well trained and welcomed customers and bringing awareness to the Dave Thomas Foundation for adopted children, were just a few to mention. I loved and admired him as a young girl and admired his courage when he responded to his customers in the 70's by introducing the Value Menu so that customers could afford to eat out, even during an economy decline. I'm ashamed of what the Wendys Corporation has become. It no longer stands apart from the others.
If anyone is listening, you need to visit some of these franchises under cover so that you can really see how these franchises have declined. You would be embarrassed and ashamed to see what's really happening out there.
Dave Thomas - I always admired you growing up, you were so passionate about the business empire you built. It's a travesty to see how others have destroyed it and taken it from you. I pray you are resting in peace.
2009 E. Del Webb Blvd.
Sun City Center, FL 33573
Claim # 33820-158128 On August 30 night i had eaten 2 Wendy's cheesy burgers and fries had a bowl movement before bed woke up went to work on August 31 . I experienced stomache pain went to bathroom lost a litre of blood fell to floor split my head needed 3 stiches .
Ambulance was called and rushed to hospital for food poisoning. I told every nurse and every doctor what i ate . They all said to be careful and eat healthy. Your claims adjuster Claims pro has offered me $1000.00 dollars and feels this amount is not insulting ?
The adjusters name is Beverly Smith who personaly I do not believe does not represent Wendys best interests at all! I have told her I would settle for $15000.00 out of court no reply !
I lost a weeks vacation going to doctor once for check up second for removing stitches and thirdly for going for colonscopy to make sure I was not bleeding plus i lost a days pay and had to have a family member pick me up from hospital.
Plus I missed a performance at Casino rama with fear i may bleed . With all the bad publicty I share on going and me personaly not frequenting Wendys no longer you have and will continue to loose way more than $1 thousand .
I could have died if this happened while driving to work at 510 am in am ! off country roads in a ditch.
I have walked out of Wendy's in weirton wv 2 times in the last wk with ordering because of poor rude and slow service..on 8/28/2013 I stood in line with only I family of 4 in front of me for 26 min without being waited on. The elderly woman at the register was also working he fry station ..two younger female employees were standing at the end of the counter talking and would not even acknowledge me whee I said excuse me...a few wks prior I had to wait in line about the same amount of time because someone brought in a new born baby and all the employees were paying attention to the baby while a couple customers were waiting to order..the one time I did get my food ( drive thru) the order was a chicken sand which when I ordered a bacon burger..
I haven't eaten a Wendy's burger in awhile, so i was really in the mood for a good Cheesburger. I think Wendy's has better burgers than other fast food places. In the first place, they were short on help, so i just stood there while she waited on the drive thru.
I got my order and not only was it wrong, the bun was cold and the burger was barely warm. I went to take it back, but there was such a line, i just scraped the stuff i didn't want and ate some of it. very disappointed since i hadn't had one in awhile.
TO WHOM IT MAY CONCERN,
On Oct 15, 2012 my husband and I decided to try the new Wendy's that is located on Topsoil Road, Village Mall Plaza, NL. We recieved our meals very quickly, on the way home I was famished so I decided to eat. To my surprise when I opened my burgar (Bacon Classic) I seen a long BLACK HAIR wrapped around the meat and cheese. I returned to Wendy's and informed one of the employees which in fact, was not wearing a hair net, that I found a hair in my burgar. She was extremly rude to me and replaced my burger and sent me on my way. I want to make it known that it is not sanitary to handle food and not wear a hair net, as well that employees of Wendy's need to be concerned about customer satisfaction because the way I was treated was unfair, extremly rude. I feel that I schould of got an appology and more than a replacement buger for the trouble. If this is how Wendy's does business and treats its customers, I will no longer go there and will certainly inform the public of the unsanitary handle of food, poor customer satisfaction.
I just perchoised my dinner from what use to be my favorite fast food restaurant. Store #00005187 has a female in the drive through window with a very poor additude. She practically threw my my order into my car and wasn't very unfriendly. When I parked to eat, I found that my number 10 chicken nuggets were very soggy, and of that wasn't dissapointing enough, my fris we unedible. They were mixed freash with old and completely covered in a very large quantity of salt. The only part of my meal that was enjoyable was my frosty.
I completely understand that no one is perfect. But I have never had to complain about Wendy's before.
Why are the French fries never fully cooked at some of the Wendy's locations? Shouldn't there be a timer on them so they are cooked the same all over? The Hurricane WV branch consistently distributes fries that are almost raw and a lot of the time cold... They are just nasty.
Wendy's at the corner of Grosbeck and East 8 Mile, Warren, Michigan. I ordered two large cups of chili at 9:15 p.m.. I pulled to the pick-up window and waited 5 minutes, while package was sitting at the pick-up window. No one was there to give me the package. When someone came, I suggested that it shouldn't take that long to get a package. A lady in black was standing back with earphones one and never moved. A lady with red hair and a red top walked up to the window and handed me the package; I suggested that was too slow for this to be a fast food service. Someone should have pasted the food throught the window before 5 minutes passed. They had no reason why I had to wait that long. I feel someone should have stepped up before that amount of time went by. I do expect to hear a reply concerning this matter or I will continually send this e-mail.
Mr. William E. Gibbs
I went into the Wendy's on Columbia Ave. In Battle Creek MI on Thursday Jan. 16th around 8:45pm and was not greeted upon entering, then when I began to place my order the gentalman helping me answered a phone call in the middle of taking my order, while another gentalman was standing right beside him the whole time. The other worker then took over placeing my order, I had to tell him twice what drink I needed, because he was more focused on the things going on behind him......then when he finially did pat attension to my order, he then informed me in a VERY smug way that they were out of the drink I ordered as well as the toys for the kids meal that I had also ordered.......this is all during a $1.99 kids meal national marketing campaign! All I can say is what horrible store management and customer service, what is funny about not being prepaired for a area wide campaign/ not making sure your store is stocked! With management like this in such a poor economy.......is not recomended in my opinion.
Girard pa not the first time but the last my family and i will be treated to substandard food ( just plain stale ) and with an attitude to boot u can always find plenty of parking though! What a waste of money andof wendy-s reputation!
Hi. I went to the Wendy's in Cornelius, NC to grab some late night food. It says in giant lettera on the window that they are open till 2am on Thursday nights... However, I pulled up to the menu to order, and no one said anything. I looked at the time (1:06) and waited thinking maybe they were busy... I waited, and waited, called out, beeped my horn... But no one answered. So I drove up to the window, only to see that the people working were closing up for the night. Someone looked at me, but did/said nothing. I'm really not ok with this since it's the better option of the two places that are open late near where I live... :(
My choc Frosty had little pieces of hair through out it... I dip my spoon in it to eat some and I notice it taste funny. When I looked in it, it was little strands of hair.
Tuesday Jan 8th 2013 my wife and I always goes to the wendys located at 370 Main St Fredericton and last Tuesday I always order her the single baconator with just ketchup and cheese and bacon and when I go to the 2nd windows to get my order I always ask what is on that burger and they say just bacon, ketchup and cheese, and i reply ok because my wife is is allergic to all egg products.
I take it home and like always my wife checks her burger and sure enough there is mayo on the burger and we had to through it out. It made us upset. So on Jan 11 2014 we wend to Wendy's and ordered the same meals and sure enough I went through the drive through and confirmed that there was no mayo on her burger and the gentlemen did as the guys in the back because i heard him yell that's right captain. So we went home and guess what mayo on her burger.
They did replace both our means the the issue is that why cant they get our order 's right. if my wife took a bit out of that burger after i repeated that she is allergic to all egg products there would have been a lawsuit...... Our order was fixed and when i was talking to Jeremy he said that he was replacing our orders and giving us coupons for the inconvenience, he replaced our orders but no coupons in the bag. not happy with wendy's and will have to prove them selves again for my family be for i think of going there again
I had ordered a Dave's Triple burger meal and the $1 burger, 1 order of large fries and small fries and a chocolate frosty from the Wendy's on Lake ave in Rochester NY. My mom was driving so I did not notice until I got home that my order was wrong and kind of bad. I got home and saw that the Dave's triple burger was 2 wendy's classic $1 burgers, large fries, small fries and a small frosty. Not only did my mom pay over $10 for this probably $5 at the most meal but the burgers were dry and old and the frosty had brown flecks of something in it. I threw it away and had the burgers. I shared the fries with my mother. To anyone that gets any order from any place check the order before leaving.
I am complaining about your store in Bartow, Florida. The employees park along the front-side of the reataurant so the customers have to park in far rear. My grandfather has Alzheimers and is handicap and if all of those parking spots are taken along with the front-side spots I have to park in the rear and make him walk to the entrance as I can not leave him in the building by himself. Please speak to the manager(s) at this location and have this problem resolved. Thank you for your time.
Normally they dont disappoint, good fod for a cheap price but today the cashier handed my my credit card back with grease all over it. I was then given three burgers that were soggy and raw chicken nuggets. in the burger the onions were old enough that they left green strings through out the burger.
This evening I bought a Jr Baconator at Wendy's Sharonville, Ohio location north of I-275. It was incredibly greasy, the bacon was almost black and shining with pooled fat. Evidently the bacon is cooked in a deep fryer. It was pick up at the window. I was several miles away before I started to eat the sandwich which had to be discarded.
After leaving Wendy's -- at which I was the only car in line for outside service - I passed McDonalds on Hauck road only 300 yards away. Their window line wrapped around the building and the premises were well lighted. Wendy's was quite dark.
Sad to see a well established business taking the road to closure. We have stopped at that location many times over 20+ years. Lately the food quality will keep us away.
We purchased out dinner on Wednesday night the 10.04.2013. Together with my meal I ordered a Sprite. When I got home, I noticed that there were ants inside the colddrink.
I find this disgusting and totally unacceptable, needless to say I had to throw the whole cup down the drain.
My name is Gary Messenger. I work in Carborro, NC and eat at the Wendy's on W. Main Street in Carborro. Last Saturday, May 4, 2013 at approximately 3:15 - 3:30 PM (EDT) I walked up to the counter to order a Double Stack, Fries and a medium Coke. There were two employees; a yound balck male and female. It was moderately busy as the two were trying to fill a couple of orders. I was at the counter for maybe 5 minutes and although the employees were working, they found time to talk with each other and a customer that it seemed to me that one of them knew. Whenthe mail emoployee finished with filling the order, he came over to me and said, "I now have time for you." Although he had observed me approach the counter I was not spoken to. Itwould have been nice to have someone say. "I'll be with you in a moment sir" What botherd me was that the two employees spoke to each other , but not to me. Also, their attitude was one of indifference to anything othert than their conversation and what was going on behind the counter. After my order was filled, I spole to the employee, (the male) and told him that I thought his attitude did not make me feel like my business was appreciated nor even wanted. As I fiiled my soft drink and returned to the counter to get my sandwhich I overheard the manager complimenting the employee about how good a job he was doing not even recognizing my concern. This demonstrated his indifference to my concern. As I returned to the counter to pick up my sandwhich, I asked to speak to the manager. He came forward and I told him my name and voiced my concern with how I felt I was treaterd. He did not apologize for I felt and cxomplimented the employee for doing a good job. I sat down and started to eat my sandwhich. While seated, the manager came over to my table and placed the amount of my purchase on the table and told me that I was wrong and keeping his employee happy and motivated was more important than my satisfaction. I said, isn't it important to have the customer motivated enough to return? He replied that, If I was not happy with his resturant and service that I just leave and not return. He'd prefer that I not come back. Thisa was the same manager that I had complimented a couple of weeks earlier for his service and how well the resturant was handled when he was there. I was not loud, I was not abusive in language nor gestures; All I wanted to get across was that I felt that his attention to my presence at the counter was not recognized and what he said to me, "I now have time for you" was quite indifferent and quite insulting. At the present, I have no plans to visit any Wendy's in the future. There are other such resturants that appreciate my business more.
Went to sensual off 820 and camp bowie. Orders a number 6 meat and bread only. Went to pay and had to pull up to wait on my food for 15 minutes! Checked my meat and bread only sandwich to find everything but just meat and bread. Took the food back into wendys and told them I wanted just meat and bread......after very rudely taking the sandwich, not even a minute later I get my sandwich and head to the car. I decide to check my sandwich again........only to find the same results. I once again go back inside and this time have to wait in line. They finally get to me. Once again very rudely taking my food, they return with the correct sandwich.......what happened to Wendy's......
Went into Wendys on Fairgrove Church road Conover NC. Made my purchase and found one table that was half way descent to sit at. As I looked around more than half of the tables were the same way or worse. As it happened a manager came into the dining room and was asking people about the food. When he ask me I told him the chili was good but the dining room was dirty.
He said" hmm the tables are dirty". He turned and headed back toward the counter. I thought for sure someone would start wiping the tables, but none did while I sat and finished my chili. This is not the first time this has happened as a group of my friends and I go to this Wendys almost every Sunday night. It is a very good store but would hate to see it get ruined by neglect of the dining room.
I went to have lunch today at wendys in hopewell va on oaklawn blvd. After i ordered my food a lady that worked there stood on top of the counter where there drink station was, she gets off the counter without so much as to wipe it down, as the girl thst took our order proceeds to make our drinks she sits her hand on the counter right where the lady stood. Then grabs the lidd with the same hand and covers our drinks, i explained to her what i had just observed and without washing her hands wanted to make me another needless to say it was the mgr that stood on the counter and im explaining to her what happened as no response from her i get a refund and the other lady continued takeing orders and still did not wash her hands. Absolutely disgusted.
So a few times I have been to Wendy's I have had horrible experiences. One time I ordered fries and asked for ketchup the lady told me they don't have ketchup and closed the door in the drive thru. Anytime the dru thru manager just threw the bag at me and closed the door. Needless to say, I had to wait and blow my horn just to be presented with an attitude becuase I didn't receive my drink. No apology or anything. So when I got home my sprite tasted like seltzer so I figured I would call them to let them know. They picked up and hung up. So I called the survey number with the complaint. Never heard from them. Then the final time I ordered the gentleman at the first dru thru door that collected my money was very nice and well mannered. This gave me hope. Then the second window and my bubble was popped. They didn't give me napkins or straws and once again slammed the door. I called the number and reported the incident and still no answer. As a large company I feel as though they should really care about feedback. Guess I was wrong.
I work various shifts and usually go through drive-thrus on my way to work, especially for 2nd and 3rd shifts. I find it hard to believe that the employees at Wendy's have such a hard time getting orders correct. I've now begun to sit in the drive-thru and go through my order to make sure it's correct after soooo many wrong orders. It's either a wrong sandwich, the wrong drink, you ask for extra crackers for a large chili and get one (1) pack, sugar packets that are broken open and end up on my lap and in my car, no straws included with my order... it goes on, and on, and on. And what's worse is that it's not the same Wendy's store that's causing the problem --- it's ALL of them. And if you work 3rd shift and go through the drive-thru at 10:30 p.m., you get stale, old hamburgers on your sandwich and the fries are limp and cold. And because of all of my bad experiences, I'm done eating at Wendy's unless they change. I've NEVER gotten a bad order from MacDonald's, Taco Bell, Arby's, or other fast food restaurant as often as I do at Wendy's. It's almost every time I go to Wendy's that there's a problem with my order --- and these aren't large orders... they are for just one person and I just can't figure out why Wendy's staff can't get it right. There have been numerous times that I've caught the mistake before I've left the parking lot, and gone back through the drive-thru line to get it corrected --- which I shouldn't have to do. I don't live in a small town, as a single person I eat out often at fast-food and upscale fine dining restaurants. And all I really want is the correct food order with hot, quality food.
I'm writing to make Wendy's management aware of the problems I've encountered and to let you know that I will no longer be a Wendy's customer until things change. I'm tired of wrong orders and stale meals. I know Dave Thomas would not have wanted his business to be viewed in this manner and hope that things can be corrected soon.
Thank you for your attention to my concerns.
My son and I had dinner at Wendys in Richland's VA. There were only two customers in line in addition to us. The cashier got the person's order in front of me wrong and then the server handed the lady the wrong item and stated , "Is this fine?" The lady left unhappily with the incorrect item. We waited approximately 15 minutes for our food as there were evidently no baked potatoes ready. When we sat down to eat my Cod filet was without the added cheese I payed extra for and the baked potato was cold. I took the sandwich back and watched them add cheese to the same sandwich and hand it back. I ordered unsweetened Wildberry tea due to doctor ordered diet and was given sweet tea. Let me add that this is not the first time that service at this Wendy's has been poor however we live in a small town and my son likes Wendys so I was willing to overlook it. We left the restaurant and I inadvertently left my purse hanging on the back of my chair. I realize of course as the manager stated when I returned that Wendys is not responsible for items left in their lobby. They are however responsible for the caliber of people they hire to run and work in and represent their company. When I returned I was told by the cashier that a curious couple had returned my purse and she had given it to the manager and he had put it in the safe. When I received my purse a $100 bill was missing! I work full time and am a full time student and mother of three. This money was set aside to pay bills! I was told the general manager could not be reached that she was on vacation. He gave me an 800 number and said he did not know who it was for. He said there were cameras and when he had time he would review the video but otherwise he was sorry he could not help me. The cashier immediately left as she smiled and said ," Have a nice day " I felt hurried out of the restaurant. I left and filed a police report. I suppose I am naive but I grew up in a time when a company cared about the customer. This particular location gone beyond taking away my faith in the honest American hometown restaurant. I will not eat there again and you better believe I will share my experience. I would hope as a corporation Wendys cares enough to investigate the poor service and management of the Richlands VA location!
I just witnessed an employee who was a young African American start calling racial slurs to a white young man in the seating area of the resturant after the white young man wanted to complain to his manager for his behavior to some other people in this resturant. I have noticed in the past few months this Wendy's location going down the tubes.When I have been in there, which hasn't been much lately because of the service, everyone in there is goofing off or sitting around listening to music. I think this is disgraceful and shows a lot about the people working for Wendy's.
went to wendys in keene nh ordered two double stacked meals with no mustard or pickle when got them they were all wrong so took them back to workers up front they said were sorry and would fix so they gave me new burgers.
so i left as we wre traveling home we started to eat them low and behold they wre still wrong with me having a short temper the birds had them for lunch as i was nit going back to deal with them again and have not been back since i eat at fast food 2-3-times aweek guess it will mc ds for me
Hello, My name is Misty. Me and my husband, a friend and our two kids had stopped off to grab a bite to eat, and the closest resturant in our reach was Wendy's we had went to the drive thru window and had ordered two cheese burger delux meals and a chicken sandwhich meal, plus two kid meals of which were their chicken tenders. We were so upset becuase after getting our food we parked to eat it and realized that our orderd had been messed up everything was cold and sloppy, and wasn't what we had orderd we went back to the drive thru and told them about our order being messed up and that we hadn't gotten a reciept in our bag, They talked to their manager and she said there wasn't anything that they could do about it being's we didn't get a reciept. If there is anything at all that you could do to help us resolve this issue it would be greattly appriciated.
Mrs. Misty Johnson
I know an employee who works for the Wendy's franchise within the Western New York area, I recieved a phone call on 12/3/2012 that he/she would be pushed down to a part time employee in order for your Corporation to save money because the company has decided that they do not want to be bothered with covering the employees insurance coverage once Obama Care proceeds to the next step. They decided they wanted to begin early, so by January 1st all employees except for managers would be cut down from what ever they had been working for throughout their employment history to 28 and lower. I find this very unfortunate because with this day and age men and women are searching for opportunities within any company to be able to try to afford rent, groceries, and car insurance on a minimum wage paycheck and now your corporation is helping them to struggle more as if they already are not to begin with. No it is not easy searching for a job, or snapping your fingers to get a brand new car. Just because the CEO's of the company decide they do not want to pay for their employees because they are covered under insurance and they have roof over their head just shows exactly what this corporation cares about. You'd think to have a great business that is successful is that you take care of your employees, i personally work in sales and i make sure that my salesmen and women are happy because if they are not their not going to sell and I'm not going to make money. Besides increasing your prices to an outrageous price for food thats a heart attack waiting to happen was one step closer to me realizing i will never eat at your corporation again, exspecially now with the idea of saving money. I find it disgusting and ignorant. I will tell every person I come into contact with about this, because it is truely unfortionate since you have multiple locations that are bringing money on a daily basis.
The last two visits I have made to the local Wendys in Battle Creek Michigan located on Beckley Road have been less than desirable not just by me but by several other customers and I think it is do to the poor service at the REGISTER... At the busy lunch hour only one register is open creating a very long line and the wait is unacceptable.... I have walked out both times,, as well have seen other customers do the same... If I were the manager It would seem a no brainer to have both registers opened during the busy hours.... I also think that the manager is lacking in the common sense department and you may want reconsider your choice on who is fit to manage this location because clearly she is not it. Just my hummble opinion... but what a joke. Side note I seen one customer after being frustrated from waiting left and went through the drive through and was getting his food before the people that were behind him in line at the register were even close to having there order taken!!!!!!
I had a coupon for $2.00 off a premium salad. I ordered the half size premium salad and told the order taker I had a coupon the lady began arguing with me that a premium salad is a large salad, I said that's not what the coupon says, she kept getting louder then said her computer is programmed to take only coupons for the large premium salad.
From what I understand all salads besides a regular salad are considered premium for example spicy chicken salad, apple pecan, etc. I ordered the large spicy chicken salad but before i could make the order someone else got on the mike and started yelling at me.
I asked for ranch dressing and the lady said it comes with lemon dressing, and that is bull because i order this salad all the time. My other complaint is that when i pay my bill with cash the person handling my money is not wearing gloves and is handling my food.
At about 730 pm last night, I went to Wendy's on Broadway in Cleveland Ohio and purchased some nuggets and a frosty for my son . When I paid for it, they took my card, gave me the food, and I handed my son his food and pulled off without my card. When I returned 2 hours later, people were walking around looking at me acting like i was invisible. I had to knock on the window and blow the horn, 15 minutes later someone came to the window like "oh, are you the girl that left your bank card? " Im convinced he knew exactly who I was from the beginning and wanted me to pull off without my card for the 2nd time. Now I'm paranoid and Im going to change my card because I don't know what your employees were in there doing with my card.
I went to Wendy's in Lauderhill, Florida on Oakland Park Blvd. on January 25 around 10pm. I clearly told the drive thru lady that I wanted a Baja Chilli Salad with no Guacamole and tortilla chips. After receiving my order, I then had to go back. I politely told her that my salad did not have the tomatoes or the cilantro onions that are ALWAYS chopped on topped. She gave me attitude, took my salad and came back with two big tomatoes and onions on top NOT CHOPPED and said "Is that good enough". The nerve of that woman, shes lucky I should have asked for a freaking refund. I'm SO UNSATISFIED!
In the paperwork when we get hired in any fast-food business. They have open availability and as long as you give 2wks notice that you have to change availability it should be good. Peoples lives change and things happen and sometimes its personal. I have been working for Wendy's will be a little over 3 yrs I have had to change availability 2-3 times since ive been here due to family things I work very hard and beyound. And I keep getting hurrased. And they go back from day one when we were hired so ive been working days now for a long time and the GM that hired me I started on nights and she put me on days after about a yr. And I'm not the only one having alot of issues with this Wendy's. In Middleburgh on blanding. And ive contacted corporate and talked to other bosses there and it's like they don't really care. And that's not fair to us employees when we don't have a foot to stand on and everybody won't stand up only some because they are scared of getting fired.
On Friday October 19th of 2012 at 6:25 approximately I stopped at the Wendy's located on Rte 30 an in Chicago heights to order some food for my children an was greeted by a extremely rude employee who was unpleasant from the the ordering to window pick up not responding when I said anything an gave me the wrong total twice after giving a coupon for my children's meals in today's economy the people you hire need to take their job a little more seriously because there's other people out there that I know could do the job much better an to satisfaction I also got the employees name on my receipt in which it was shanice H
I went to Wendy's on Northwest Hwy in Palatine, illinois at 11:30 AM on friday 4/12/2013. i ordered and payed for a plain baked potato with 2 butters and a diet coke. After standing there for 5 minutes, cashier says we do not have any baked potatos. I said could you please refund my money. he then proceeded to take more orders before a got the key to open the drawer to give me my money back. As a customer service person working in that store, why would you be out of baked potatos at the start of lunch and furthermore not know this and make me stand there for 5 minutes before you tell me this??? Poor management and customer service!! i wasted my alotted lunch time and had to go back to work with no lunch.
I went to Wendy yesterday after church and purchased food from the dollar menu to hold us over until dinner. This visit was around 2:30 pm.
My son got a hamburger. Once we arrived home the hamburger had a plastic piece in with the burger. I took the hamburger back immediately. My son has some serious health issues. This could have affected his health.
We took a picture and return the burger back to Wendy. The manager on duty did not apology for the plastic being put in the hamburger. The manager took the sandwich after I show her what I was talking about. I asked for another
sandwich. The manager put the burger in a back and put it under the counter.
This is a manager at wendy representing the business and shows no customer concern at all. I would like to know where do wendy gets these unprofessional manager with no work ethics, or great customer service skills. This should be addressed to every employees about making sure the food is prepared properly.
The other complaint is when the cashier is working on the register and they go and start putting the fries and chickens nuggets in the bag. The workers do not have on gloves. Once, the worker put the food in the container and put the fries or nuggets in the bag they touch the food with their thumb.
Remind you they did not wash theirs hands. Once, they finished with the food they go back and ring up others customers still have not wash their hands. I am sure the Health Department would not take kindly on how the food is being handled by the employees. The store rating number need to changed until all the workers make sure they wash their hands before handling customers food.
I went to wendys that is locate in King of Prussia where I live and I went with my boyfriend and we never had problems before but as of friday 02 -22-2013 I got 2 meals I had got the combomeal of chicken and he got the baconator and we both got fries and drink and our fries were ice cold and our sandwiches were soggy . and we didnt even eat our fries we had to throw them away we didnt relize it until we were on the road . We are very upset with their service as well /. I dont think we will visit there for a while with food like that . I think people in there should pay attention to their workers . Thank You Joy
After watching a commercial on TV for Carolina Classic burger we decided to try one. The comercial showed a nice burger with plenty of chili, slaw and onions oozing from the sides of the bun.
When we opened our order of two Carolina Classic burgers, after going thru the drive-thru and getting home, we looked at the burgers and thought at first we had gotten the wrong order since all we saw from the outside was burger and bun. When we looked under the top of the roll there was about a teaspoon of what looked like slaw, chili and onions all mixed together and AUGUSTnot covering more than half the burger.
I can't believe this kind of misadvertising is Wendy's policy. If Wendy's want to sell this inferior version of Carolina Classic they should only charge 99 cents, which is more than it was worth, instead of around five dollars each, which is what we paid. BUT NOT AGAIN. Long-time-Wendy's customer
I visited the Wendy's in Harper Hospital, Detroit, MI (Tuesday, March 5, 2013 at 6pm). I go to this restaurant because I like and it is very convenient because I work in the hospital. Today I visited Wendy's and receieved the worst service. It took me over 40 minutes (my hold lunchtime) get my order. The staff was playing behind the counter; laughing, playing around and using profanity. My cashier was not friendly at all Then I get my order and return to work to see that I have the wrong order, so now I have no lunch. I wish I had taken the moment to get the names of these employees, but I was so angry. I have never experienced anything like today. It was absolutely a terrible experience.
I work for wendys in Muskegon mi 49442 on Apple for 11 months and through out that time I had work in a very Hostile environment that was create by my boss Tracy at the time who i felt was races i couldn't put my finger on why she treated me the way she did in till the distract manager switched managers with other stores and one day see spoke the N word with BItch.
I knew then what i was dealing with I was talk to crazy and disrespect to the point i would come home and cry about it because i didn't know how to go about reporting anything wendys was my first job and all i could think about was my kids so i stayed to make the money thinkin it would end alot of times i didn't want to come to work because the place was sometimes unworkable and when i did work i was talked about my proformance.
But the hostile enviroment made my proformance go down when finally i talk to crissy she did nothin about it but refered me back to her neice tracy whitch was the general manager at the time but i will make a long story short today i left wendys after a meeting we had regarding another discriminating act i was ready to take my 2wk notes she told me i shouldn't even take a 2wks notes if im going to quite and she didn't allow me to so as im leaving she said to me are u sure by that time i felt so intimidated and my emotions was kickin in.
So i left feelin as if this meetin we just had turn to something else and the blame was put on me she went to pullin out my complaints they had of me reading pointing out everything i have supposely done and that hurt and she talk to me like a child not only have i went through this but others its much to this its unbelievable the things that take place in that store.
I couldn't take it anymore knowing that crissy was discriminating she never saw what her manager did she never really was there so when things was brought forth no one would say anything on my behalf about what was an has been going on so she would take her managers side an honesty since they was family and some what closed they are going to make sure there buts are cover even if they have to lie.
Thanks for this page and allowing me to tell what has been going on.
My cashier's name was Mike and Manager was Devon Johnson, I went to Wendy's 08/16/2013 at 02:01 pm
I asked for our Burgers to be a certain way, told them my son was allergic to the point of death, got to window they were wrong on both of my kid's orders. I told the cashier and he said umm noo.U said no bun I said NO I said No Bun and only let it be Meat, Cheese and Onions he is deathly allergic to condiments and bread. And I went to hand food bag back, he said I cant take it back so it is uselss to us now. I said ok well what do u want me to do with it, he then rudely announced to another employee Oh My God we got a whiner.. She seen I heard and moved out of sight. I said do u want this bag back? Cause I need the order like I asked for it to be. He said No I can't take it back and resell it now can I. I said damn, I just want my food the way I ordered it. He hesistated then said Oh My God get it for her then. And the other burger that was messedup I told him I;d eat it and get his at mc Donalds next door he said well ok then, god bye. I said Id be writting or calling management he said ummm ok.. And turned away and never came back to window.
To whom it may concern,
I have a family member that is employed by Wendy's in Birmingham, AL area code 35223. The General Manager who is running that store is a liar, cheat, and he sleeps with every female employee at that restaurant. He goes around telling lies about people, and it's just not right!! If someone doesn't do what he wants them to do their hours per week suffer!!!. This is an abuse of power, and something needs to be done about it. The majority of people he hire is from work release centers with people who need a second chance. I feel like he hire these kind of people because they are at their lowest, and they need for someone to give them a chance, but I'm pretty sure after working for Cedric, they wish they were back in prison. Rumors are going around that he has a baby with his Assistant General Manager a.k.a Ne-Ne or Me-Me is all I know. This has really gotten to be a problem with this establishment, and it's ashame that the employees are afraid to say something for fear they will lose their job. PLEASE SOMEONE NEEDS TO GO DOWN THERE, AND PUT A STOP TO THIS MAN BECAUSE NOT ONLY DOES IT AFFECT MY FAMILY MEMBER, IT IS AFFECTING HIS FAMILY, AND OTHER FAMILIES ARE BEING DESTROYED BECAUSE THIS POOR PISS OF A GM STARTS SO MUCH MESS AT THIS LOCATION. CUSTOMERS ARE BEING TALKED TO ANY KIND OF WAY, and so are employees. I hope this is just not a place for a person to vent, and hopefully this goes straight to the coporate office and not to the store.
I feel that the GM at HuntingValley has been treating some staff unfairly as well as putting staff members in a hostile and deadly situation on numerous occassions and when District managers get invloved not evaluate the situation as a District Manager. At no given time should any managers put their employees against each other
that can cause bodily injuries or legal problems. I hope that if these manager s get terraind that this wouldn't happen sgsin
We just ordered from drive through and a young man took our order. When we drove away, I notices there was no cheesburger in my son's kids meal. We then turn around to go back and ask for the cheeseburger. We were told to go to the second window and when we pulled up, a young woman with blonde hair that was tied up & bangs parted to one side, very quickly tossed/sorta chucked the bag with the cheeseburger. She then shouts thank you and shuts the window in my husband's face, no apology, just rudeness.
My family and I have been avid Wendys customers for over 12 years and I would have hoped for better service... Especially for something where the error was on their part. I hope to hear back as soon as possible and that proper action is carried out. Whatever was done to correct the matter, I'd like to know why exactly was done. Thank you.
Well I was at the Wendys in Prattville right beside Cracker Barrel on March 16, 2013 everything was going fine. I guess they were changing manager cause a manager came in the front door and at that time an employee that was sitting down got up and commence to loud talk the manager coming in the young lady did not care that customers was in the lobby. She followed the man manager behind the counter using profound language. The way that young lady act if you can call her that made me want to leave. I was very upset that an employee at your restaurant would act like this in front of your customers which left a bad image about your place of business. As the manager walked to the back the young lady followed. I could hear her from the back of the store. Will I can tell you that I will not eat there again. I was so distraught that Sunday when I went to Church I prayed for the gentleman and your place of business. I was so embarassed and terrified for him. I would like to know is he ok. This kind of employee to me you don't need working for you. This put a bad taste in my mouth about your establishment and what kind of people do you'll hire because she would be the one that I would not hire and can run customer away like myself. So I'm letting you know that I will not be coming back to your establishment. God Bless and keep your establishment safe.
Why is it when u ask for a senior drink, that the cashier doesn't automatically give you a discount. You think she would ask if your a senior and give u the discount. We never get our senior discount we go to Wendy's. and they sure do give you more ice than you need, and not alt of the drink
I visit Wendy's Store #00007866 (near my home) usually a couple time per week; however, there is almost always something left off my order. I find the ladies very friendly and courteous; but I have to repeat everything and it still isn't right. They interrupt my order to ask me a question. Yesterday, I came to the store with my granddaughter for a late lunch. I ordered a sandwich combo for her, a baked potato and small lemonade for myself. Of course, the lemonade did not make the order, so I had no drink. When I made a comment that my lemonade was left off the order, I just received a blank stare. It is very discouraging to consistently have problems and makes eating there unpleasant. I am to the point I don't want to go there anymore and perhaps that is what I will do. The fast food industry is far too competitive to be constantly mistreated!!
While at the Wendy's location in Clayton, NC we were given a flyer stating that Wendy's was having a fish sandwich soon. I asked when and was told next week on Wednesday, so, I came back and was told we don't have it yet but tomorrow we will have it for the public which is Thursday so, I came back Thursday and was told sorry but we will have it tomorrow which is Friday. GUESS what! Came back Friday and told sorry and they acted like they didn't know what to say but after the person taking the order asked ether the shift leader or manager (a lady) she said that we will definitely have it tomorrow which is a Saturday so I left not in a good mood. Came back today which is Saturday and told we don't have any fish sandwich but we will have it next week on Monday. I hate being lied to and will never ever go back to any Wendy's establishment and if asked trust me it wont be a good recommendation.
Employees need to be able to live at least at poverty levels. Welfare programs give more then Wendy's pays there money making employees. No american dream is possible working for wendys. A billion dollar company should take care of employees before donating millions, after all if your employees aren't happy neither will your customers.
I received a screw in my Wendy's junior bacon cheeseburger. The woman who was at work was a manager named Curiston and she then told me no refund. What horrible attitude from a Wendy's employee after a potentially life threatening situation. I will think twice before ordering at this place again!
I am very upset about the service (drive thru) an food - ordered a ceasar salad just a bed of old lettuce spicy chicken cut up ... over it and nothing and 2 tomatoes - also order 2 bacon cheese bacon got no bacon .. and ordered fries x 2 when presented only one fries in bag . .when told that's what I ordered whom ever it was that took the order could hear her from the back saying that's what she ordered very rude ... Wendy's Store # 00001369 Winchester- Goodlett 2385
1/22/15 7:45 PM Vicksburg Mississippi New Wendy's on Clay street Stop at Wendy's to pick up some chili to bring home but when ordering found they didn't have any so to my suprise I Had to change my order to three chicken sandwiches.Payed at first window but when I got to 2 window they told me they had to cook the chicken an ask me to go park an they would bring my order to me .Come to found out there was another person waiting to. About 10 minutes later they brought both orders out . When I got home I only had 2 chicken sandwiches. So if I don't get a reply on this complaint the next time they ask me to pull up to wait on my order I will stay at the window till I get my order an be able to check it before I leave.
I went The Wendy's in Mansfield Ohio on Lexington ave to enjoy some food witch was great btw but the manager the bigger guy was upset because i was indecisive about what I wanted so I asked is there a problem and he said yeah now I have to open a new screen I didn't think that helping a customer out will be a problem I was really nice to the man and he was. very rude I will not be back
This is not the first time this has happened and i not the kind of person to complain but i had enough . I came at 12:08 am late night coming from work all i wanted is to come home and have some good quality food for me and my wife ... First off the food quality was terrible i usually come during the day because the food is always fresh and employees are friendly with a speedy service but late night service isnt up to standards, i always have a problem with the order taker tho im constantly being rushed i ordered 2 combos and my order number is #3502 ones single combo only pickles. And a #5 small with a coke the fries were cold and meat on the burgers were dry theres a big difference from day to night i dont want a refund or an exchange on my order just would like for service to a the same as of if i were to come during the day.
I've been to the Wendy's in Evanston, Wy many times over the past few months. Since I have a busy schedule - drive up, grab, and go - is very convenient. Out of 10 visits, my order has been wrong 8 times. My orders are not complicated. Earlier today, I ordered a Jr. Hamburger and a 6 pc nugget with barbecue sauce. I saw them putting the barbecue sauce in the bag and when they handed it to me with "Have a nice day." I assumed the nuggets were in there. I got home and found a Jr. Bacon Cheeseburger and some barbecue sauce... but no nuggets. Other incidences include - no fries, wrong drink, getting smaller sized items while paying for larger ones, extra fries, no hamburger, wrong order completely... more than once. My receipt is always correct. So something is going awry between the order screen and the bag. I like the food. Please fix this.
I came through the drive thru after I got off work, Saturday night to get me something after a long day of work, but wasn’t greeted for four minutes, then all that was said was ha you, yes that is spelled the way it was said. Had to wait an additional 10 mins in line after ordering. When I got to the window to pay I was told they out “do I want something else it gotta cook”. I said I would wait, but in all honesty, it could have already been done if they just put it down when I ordered it, I did set in line 10 minutes before I arrived at the window. I just thought this was every rude and unprofessional.
I was at wendys today 04/05/14 getting lunch for myself and co-workers and I experiencied the worst customer service ever. I was also in the drive thu forever as well. The associate waiting on me was rude, cut me off, and was very ghetto. I will never go to wendys ever again if this issue is not corrected, and I will let all my friends and associates know this as well.
Today, April fifth, at 1245, I entered the Windsor Locks CT Wendy’s. There was several people in line as well as people coming back to the cashier to resolve a problem with an orders they placed. I waited several minutes before the server asked me to place my order. When I asked for an order of chili , I was advised that someone” forgot” to make chili and they were in process of making some chili.
Quite frankly, I was upset for only one reason. Employees should have posted something stating that there was no chili and not have people wait for something that wasn’t there. I then left Wendy’s and went to another fast food service
I went to your store #00001222 in Delaware on Friday night to purchase dinner for my family. When I walked into the store the first thing I noticed was the fact that all the employees, with the exception of the manager, were sitting out in the eating area just talking, laughing, and carrying on. One of them got up and went behind the counter to take my order. After placing my order she handed me a bag and 3 drinks and said I can’t give you a carrier because we are out. We then discovered that I didn’t have my whole order. She told another person to make my sandwiches, I am guessing that was the person in charge of that particular sandwich, but it was taking forever. I waited and waited and waited. The man who was behind me left the store because no one ever took his order. The girl that waited on me had clocked out and was leaving when the manager came out with a till in her hand and said not to leave because they had to count the till. Anyway, I was waiting and waiting and someone said, “they are making your order” and I waited and waited even longer. Finally the manager says to me, “I am making your sandwiches” and I told her that I understood that.
The point to this is that the employees were not where they were supposed to be, I had to wait an extremely long time for my food so that when I finally got my sandwiches the other stuff was cold. I didn’t get a carrier so when I was carrying the stuff to my car my soda was all down the front of my shirt.
I work in customer service and this was truly the most unprofessional experience that I have had. We love Wendy’s food and it is a shame that I will probably never go back. At least not to that one. That manager leaves alot to be desired. She maybe needs more training or something.
And because I work in Customer service, I feel as though I should be compensated in some way for this.
This was a terrible experience and I would hope that you will find a way to make it right.
I came in about 10:30pm and an older lady was helping serve some girl who almost left without her drink. I looked at three different ladies and they pretended not to see me. I stood right in front of the older lady who looked like she was going to take my order and then went and did something else. Instead of saying anything I just turned around and left. Why give business if they don’t want it? No one stopped me, they didn’t care to work. This location doesn’t close till 1 so it wasn’t as if I got there as they were closing.
This evening I, close to 10 p.m., I went through the drive thru at Wendys on Park St. in West Springfield, MA 01089. I ordered 2-4 piece nuggets, 1 double stack (due to allergy), a small fry with NO SALT, and 4 frostys. Besides having to wait over ten minutes for food, I expected it to be fresh. I was asked to pull up to wait for my food. The initial time I was brought the wrong order, the boy went inside, came back out and asked me again what I was waiting for, I insisted it was a burger with no onions, 2 nuggets and a fry with no salt. 5 more minutes after that another boy brought me my food.
When I went home to eat with my husband, I was given fries with no salt, but they were greasy and soggy, extremely soggy. The double stack beef patties were the color red to the naked eye, and it was loaded with onions. I tried to call this particular restaurant as I refuse to drive back after having wasted gas idling my car for 15 min. No one answered the phone and I am forced to use this as a resource to complain. If this is how the food is going to be every time I go, I will not eat there again. It shouldn’t matter what time of day I go there, if you are open to 1 a.m., food at 10 p.m. should be fresh and cooked to it’s proper temperature, and food made the way a customer asks, thank you for wasting my time, gas and money.
Wendy’s on 58 highway Chattanooga Tennessee I went in to eat as soon I walked in the door to give my order 1St the bathroom door was opened with a disgusting smell. Of a bathroom where someone used the rest room The smellwas obvious of a stinch of a smell of a nasty rest room a man in front of me complained to the employee of Wendy’ she smiled and just said sir may I take your order he addresssed the smell again he told her no thanks to Wendy’s I was next in line I addressed your employeeof the terrible smell told her was ashame to come order for lunch I also told her where her manager was she said the manager was not in but to come back.. I will not return to this Wenfy’s until they can do better cleaning or better yet have a new building A Secret Shopper would give this Wendy’s a Failing score!
I wanted a side caesar salad with chicken. I understand that the chicken is $2.50 extra. Which would make a small Caesar salad around $7. Which is super expensive but I would be willing to pay for it. So why is it that I got it before but I can’t get it now? He didn’t even try to do it. Either offer a regular Caesar salad or just PUT THE CHICKEN ON! This was the Wendy’s in San Jose off of aborn.
Young people loitering in front of the Order line. There was no line at all but for those people standing there making it uneasy for customers. These batch of friends had more friends come and go in and out of the service area coming from outside. No uniform changing, no hand washing, phone calls made in srevice and food prep area, unkempt people loitering.. They come and go as they please. It was disgusting I started filming it on my phone. They would go out into their cars and dig around into their dirty cars/vans and just come back in and go straight into the food prep/service area and just walk around touching surfaces.
I wanted to puke after noticing this as I have finished off food I bought. The building looked so dingy. No wonder it does not look like a success story, this particular store.
I would just like to inform you of an illness I had after eating at Wendy’s at the Iowa 80 Truckstop on Friday March 21. I stopped and got a single combo hamburger and fries. I thought that the hamburger tasted stale-it was not hot and just tasted old. I also had fries with ketchup and a Diet Coke. Within two hours of eating, I had projectile vomiting and diarrhea, along with profuse sweating and chills. This persisted through the night. The next morning I felt dramatically better. I had felt completely fine before I ate. I just want to make you aware in case others were affected, or this store has had other complaints.
I was at Wendy’s today, 3-20-14. I arrived at 12:04 pm. I went in side to order. There were 2 people in front of me that had not ordered and 3 that were waiting on their food. My ticket was time stamped at 12:17:21pm. I waited another 15 minutes for my food. This is entirely too long for anyone to have to wait for their lunch. There was only one person taking orders. There were several other employees there, but no one seemed to be in any hurry to serve food. I usually eat at this Wendy’s once a week and they have always been slow, but it is getting worse. I’m surprised that this business has not lost customers because of this problem, as I will be taking my business else where, in order to be served in a timely manner. There is absolutely no excuse for this type of slow service in this restaurant or any other. Thank you for your time.
I went to the wedys store #01100109. at 2133 e livingston ave columbus ohio 43209. at 12:03pm. I had 3 orders to go. I ordered 3 asian chicken salads and the girl rang me up as 1asian and 2 apple salads. So when I heard that they were wrong I asked that they correct my order.(Also they charged us for dine in when we were taking it to go. My co worker ordered a # 2 and his burger was raw.) Then I also asked if i could have the money back for the difference in the price.
The girl working the front asked the manager to help her. Then the manager said I dont know its only a few cents.(they also kept my recipets) If I gave people a nasty attiude like that I would not have my job for long. My office goes to that location every week. It was not my fault that it was rang in wrong and it was busy. I did not like the attiude that the manager was giving me. I told her to never mind and my Dr. would not get his money back. Then I left.
Well this manager at north attleboro Wendy’s always has a bad attitude with customers everytime I’m there. Tonight was the night I’ve had it with her. The cashier didn’t suggest a small chili so I asked him if I can get my free chili so he have me a coupon for the free small chili. I then asked if I could use it now and he said yes. He didn’t know what to do so he asked the manager (that I hate and won’t rest until she’s fired) over for help. She then told me I couldn’t use it unless I bought something with it. I didn’t hear her the first time so I said, “what” and she then gave me attitude and said after, “do you get it now?!?” So I bought a small fry for $1.07 and I have her a $10 bill. Everything was fine until she have me 95 cents in nickels when I clearly saw quarters and dimes in the cash register. Please respond to this or I’m going public.
I ordered a cabada burger with fries and drink I made it loud and clear of what I wanted but when I got home I had a burger with purple lettuce on it swiss cheese and pickles that’s not what I ordered I’ve been calling my local wendys where I got it from no one picks up the phone.
Disclaimer: This complaint was submitted by Bernice Jone on 03/19/2014 at IP address 22.214.171.124 using our wendys complaint form. This opinions contained in this wendys customer review titled, “wrong meal provided” do not reflect the opinions of this website.
My family and I dined at the Wendy’s on San Jose Blvd in Jacksonville, Florida on Sunday, March 16, 2014. I am not one to complain about anything, I usually just deal with it. But, this particular experience has made me not want to go back. We ordered two combo meals (double w/cheese and a spicy chicken) plus 2 chicken nugget kids meals. This cost 23.58. Now, for what I paid for, I would expect to get some decent service…but, no. We waited for nearly 20 minutes as they skipped over us continuously. When my husband went to ask someone about our food, they said they forgot because they threw away our ticket.
Upon receiving the food, my burger only had a piece of lettuce and some mayo..nothing else. It was supposed to come with lettuce, tomato, onion, pickle, mayo and ketchup. Then, we noticed the kids meals had no toys. Again, my husband asked if he could could get two toys and the employee told him they were out without even looking. The cashier went to the back to look and came back with a handful. I just think that Wendy’s should know the type of service that customers are getting so that maybe they can fix the problem.
As i was getting my salt and pepper to put in my to go bag, i felt one of the managers staring at me. Then as we were leaving, she walk us to the door. I didn’t think much of it but as we were outside getting in the car, she appeared to be taking picture with her phone of us getting into the car. Possibly my license plates. I really don’t know why she was doing that. But that kinda made me curious. Kinda felt like when i was younger and was shopping in store and having someone follow me around, like i stole something.
Again there was no confrontation. I just felt very uncomfortable. I bought my food, i waited for it. I didn’t complain about the time it took to get it. I was not upset. I was just out with my son to shop and get some food Before i came there i had just told him that Wendy’s has the best burgers. There was something there that did not set me right and i don’t know if i could go back there.
it seems that wendy’s nation-wide has decided to screw ALL the customers by not providing any hot food outside of the lunch and dinner hours. they will go so far as to tell you their fryer has problems to insure no hot food will be served. apparently they do a real big dinner so they can save the extra cold burgers for the rest of the night. you won’t be around very long with all the stories of rude management and workers in general EVERYWHERE! when nobody cares to make it right, you will all be looking for jobs, hopefully NOT in the restaurant industry. you have and will continue to lose the masses because of this. some things cannot be forgiven and wendy’s practices of intentionally pissing off the customers is probably the biggest one you could have chosen. RIP wendy’s. you no longer have the ability to get any more of my hard earned dough. it was only good while Dave was still alive. you really should dump whoever took over …and make it quick if it isn’t already too late.
I am writing this letter to your corporation hoping that there will be some change in the wendy’s located on ft.smallwood road in Pasadena, md 21122. My daughter whom is 17 years old started working at your restaurantabout a month ago. i must say that her experience at you company was herrific..
The manager by the name of MAY made her work there unberable. She tould my daughter she was stupied when she did things wrong and constant yelling instead of taking the time out to explain to her the procedures. My daughter would come home in tears. I am a manager at a retail business. I find this unexcetable..
I work with young teenagers and would never talk to them in this manner NEVER.We are having issues all over the world with bullying this to me is a bully. I want to address this to you so that you can take care of this manner. I don’t want this to happen to another employee the end result may not come out so well. I will be sending this letter to the better business beaur
My husband and I went to Wendy’s in Dearborn a couple of weeks ago to purchase fishe sandwiches. We saw the advertisments on television and in the magazine. The sandwiches in the advertisments looked good, however when we received our sandwiches from the restaurant they were flat, fish was small and flat. I will never order this sandwich again.
38 degrees outside this Jan. 19, 2013 around 8:30 pm in Dayton, Tennessee. Went into Wendy’s and ordered and the inside temperature was colder than the outside temp at this location. We asked the girl (Katherine,or Katlynn not sure of her name) if she could turn some heat on and she told us that they have no control over the temperature in their store. I asked what happens when it gets even colder outside and how they turn up some heat. Her response was she didn’t know and guessed that they would have to call someone in to change it.
It left us and other customers wondering how this could be possible. Does Wendy’s have a central system somewhere that monitors the temps in individual stores and turns the heat on when it thinks it’s cold enough in this store compared to another store in the general area of the State?? If so, what idiot came up with this “money saving” idea??
This is not the way to keep customers coming back!! I don’t think this girl was the manager. Never seen the Manager to this store.
I went through wendy drive thru last night about 9 p.m about I am not very happy with what had happened. First of all I was in line for almost ten minutes before my order got taken and also when I got to window to recieve my order the lady at the window I did happen to see her name tag and her name was debra she had a different color shirt on than the other employees so Im thinking she might of been a manager.
She was very rude with me and got snobby with me when I asked for condiments with my order and to top it all of my food was cold and my fries were soggy like they had been sitting out for atleast 30 minutes. I really think something needs to be done about this this is crazy for paying customers to put up with this.
Earlier this I ordered 2 Wendy’s burgers,fries and drink. It was about 8pm ,there was only one other couple there. I ordered 2 burgers,fries and drink. The bun was soggy as if not thawed completly and burger only warm ! And so I brought it to counter, told the Wendy’s employee, he said it was because of the cold tomatoe? First time i EVER heard that one.
Before going up to Wendy’s counter, I had checked the other burber, lo and behold it towas a soggy bun. My fries got cold waiting for the new burgers. Secound time aroung wasn’t much better..Mind you, I usually eat there (1005 W. Trinty Mills) twice a week and it hasn’t happen before. So sad.
hi went too wendys with my family the young girl was rude she ask me my order 4x then i pulled up and she rolling her eyes laughing rubbing her nose i ask her if sumthing was wrong and then she said very rudly im not talking too you so then i get my food fries and chicken was cold and the cheesebugers were unwrapped and in one of them there was a piece of black hair in it and too make worse i dident even get my 2 salads i ordered i dident even relise that till i got home buy then i was so upset too go all the way back there and get treated like that no ty
i recently went in the wendys in atwater ca and their was nobody in resturant . i went to place our order and the girl Ana actually rolled her eyes at us and I was totally livid.we have had bad service at this particular wendys before so this just fueled the fire more. so I started to order anyway because i was already their and she was just so rude .
I asked for potatoes she acted like she had to go outside to pick them ,I ordered # 3 hamburgers and she hissed at me so I told her she was rude and she said so sarcastily sorry bitch i was so mad I just left . i cant believe that you really want these kinds of people working for you( resaon for this compaint ) just thought you should ‘ know four lost customers
My son used to work at the Clayton, NC Wendy’s until he started complaining about the chemicals used to clean dishes and the floors. He tells me that the customers are potentially harmful to the customer. It’s potentially bad if the chemicals are not completely removed off of the cooking utensils. The labels on the bottles even say that the cleaning chemicals are bad for humans and animals. Is that a risk that a Wendy’s restuarant is willing to take on their customer?
5 o’clock on December 26 second busiest shopping day of the year. I proceeded to pay for my meal with 100 dollar bill and the manager told me she had just changed all the drawers and was unable to change my 100 dollar bill. she looked at me with her eyes rolled saying don’t you have a credit card or something else. Being a victim of identity theft I am on able to get a credit card so the answer is No and was no! so she told me she could not help me so. I gave her the food back and she gave me my money back. there was no apology or any type of trying to keep me as a customer. so I would appreciate to go across the street and eat at McDonalds. I find it inexcusable that a franchise like wendys did not have change at dinner time onsucj a busy night. They did not seem to care if I ever came back as a customer and I don’t think they have to worry about it because I won’t be back.
Our store is the worst!! Sometimes they are closed at 5:30, very rude employees. Dirty bathrooms. I waited in the take out window for 20 minutes got to window, statement was, I sorry we are out of potatoes and closed the window. I think someone needs to take a look at this store
This has been the second time in the past two weeks I've gone through the drive through to get a plain baked potato.
The first time the potatoe was good. I asked for extra butter, sour cream and salt& pepper and the only thing that I got was
1 butter. Today 10/12 I went though at noon and bought the same thing asked for the same thing I did get butter, sour cream and no salt & pepper.
The potatoe was gritty and had bad spots on it thoughout the potato. I don't mean to complain but it's very frustrating. There are many other fast food resturants but I chose Wendy's. You also might want to speak to the lady running the drive through she was rude as well when I asked for the fixings.
My husband and uncle went to Wendy's in LaFollette TN they ordered 4 chillies the cashier only rung up 2 they told him they order 4 they was told to go to the end of line they asked to speak to a manager she turned her back on them and start talking to another worker would not even acknowledge them did not speak one word to them very rude I am a manager at a local restaurant you do not treat your customers like that I will not go back we had a $30 order your manager needs to learn customer service and respect I my self would have give them the food I sure would not have turned my back on them we are very mad over the way we were treated by your manager I like you to call me 423-201-3655 or 423-201-8478
I visited the Wendy's in Jeffersonville, IN located on 10th street Sunday morning 10/1. I ordered a number 1 combo with a coke and paid at the first window. I then waited 20 minutes for the person in front of me to get their food (I would have driven off, but I couldn't get out) when they finally got it they apparently got the wrong order and I waited 5 more minutes while they corrected her order. When I finally got to the window 25 minutes after I ordered and paid, the girl working handed me my drink without saying a word, then she asked if I ordered 4 burgers. I said no, and without saying anything else she shut the window in my face. 1 minute later she came back and asked me what I ordered, I told her a number 1 combo, she shut the window again and I watched her standing staring at the back before I just said "screw it" and drove off without my food I had already paid for. I'm not normally a complainer, but this experience was ridiculous and it's not the first time I've had an issue with this particular location. The staff is always rude and the food always tastes slightly off and is prepared poorly, I've never not seen a customer complaining at the front. I will not be returning to this location in the future.
Customer service sucks!!! Store number 00009267. How the hell do you shout at your customers!!!???
This is regarding the Wendy's located at 389 William Latham Sr Dr Ste 2, Bourbonnais, IL. I visited this location on my lunch break today. Well, after waiting almost 10minutes on my food, I asked for my money back. The manager by the name of Gareth(at least that's what he told me) told me he cannot give me a refund because there is no refund button on the machine. What the hell? What you mean you can't give me a refund. He offered me more food to try and make up for it, but I told him I did not want the food. I waited all this time now I want my money back. He said only thing he can do is take my info and someone would be calling me tomorrow. What type of customer service is this? How can you take my money and not issue me a refund? You don't have to worry about me visiting this location EVER again!!
Good Afternoon- I want to report the unprofessional service we received at Wendy's Saturday night. My husband and I went through the drive through and had ordered 2 Baconater sandwiches. When we went up to the drive through my husband always checks the orders and when he opened the bag and discovered there was only one in there. My husband proceeded to advise the man that there was only one sandwich and the man snapped back at us and said well you only ordered one and said we can have our money back. We were shocked and said we didn't want our money back just the 2 sandwiches we ordered. He then turned around and handed my husband his money back. He asked for the manager as we thought how rude he was to a customer. He made a big deal out of nothing. We were at the Wendy's on Mentor Avenue in Painesville, Ohio at 10:00 PM the man that was at the drive through window said he was the manager but would not give a name.
Thank you for listening
Marty & Susan Duda
I went to the Wendy's drive thur in fountain Colorado Oct 1 around . First they wouldn't except the 1.99 kids meal coupon that came in the mail, second they charged me for someone else food more then what my total would of been and last they asked what sauce I wanted at the window and he still didn't give us any. Any question please contact me 7197618065
The drive-thru line tonight, Sunday October 1, around 8 pm, was wrapped completely around the store. It took us 15 minutes to reach the order window. Ordered 2 large Chilis and 2 medium frostys. Paid at the window and moved on to pickup window where we were told there was no chili. They refunded the money, even tho it was the less than it should have been and we had to correct them. They gave us the two frostys and we took the 3 minute drive home. The frostys tasted like foam and had the consistancy of chocolate milk. Mistakes can be made, I understand that, but this was rediculous. The least they could have done was given us the frostys at no charge since we waited for 15 minutes only to be told they don't cook chili on Sinday afternoons. Bery poor management and customer service!!
I was just there 10-1-17 at 6:36 pm. Pulled up to drive thru to find all the employees out in the parking lot helping an employee get into her locked car and watching a fire that broke out. They finally came in to take my order to find out they were out of taco salad, fries and sour cream. She took forever to take my payment cause she was talking with one of the girls still trying to get into her car through their headsets and she was at the window texting. She didn't give me a receipt. Then I heard her tell the girl she would be back outside. That whole trip was unprofessional and they were more worried about getting back outside. The car in front of me pulled off. Something needs done with these employees, there is no excuse for this behavior at all.
We were at Wendy the in Indianapolis, IN. 5230 E Thompson Rd. on Oct 1,2017. Place our lives order as waiting we notice on the floor behind the counter food, junk all my over it was filthy. While the workers walked in it. Not busy but still didn't clean up. Our hamburgers were old or recorded, bake potato was cold and started to turn dark. One bite was enough to turn us off. So told the manager, she gave our money back.. I ask her to stand by me and see what a customer can see on the floor a big mess of food. She said she couldn't see it!!
This Wendy's is a disgrace to the founder Dave Thomas and should be shut down immediately!
I will be reporting it to food service in Indianapolis.
yes I had to put the order in for a small Frosty and ask for chocolate they give it to me it's vanilla and they're going to take it back up they say that they don't have no chocolate my cousin made it separate order and they microwaved everything that tomato lettuce onions microwaved it all very disgusting it is not ran right and I did not see anybody in the back wearing gloves me know and as a cook by law you supposed to wear gloves in the back
Cannot Be Rehired at Wendy's in Austin , Texas Anymore I Know a Manager Was On 09 / 26 / 2017 and Now She Cannot Too Bad For I Need a Job . Such a Shame This Company Lost a Good Employee Too . I Was Wrong to Have Issues I Cannot Take Back .
I was at Wendy's on Metropolitan Avenue in Queens in drive through (5:00pm on Thursday, September 21st). The male attendant handed me a fruit punch, and the top of the drink was not on correctly as he was handing me the drink. The drink was all over my pants and top, and inside my beige interior of my truck. He didn't even apologize to me, and was laughing and smirking. I find that very disturbing and lack of professionalism on his part. I called and spoke to the manager, and I even heard her say when this was occurring that he didn't even apologize to the woman. I am so annoyed with the quality of service! Thank you.
The Wendy's at 3531 U.S. 1 north st Augustine , Fl has very bad service we came through at 150 and didn't get our food till after 200 pm . The girl in the drive thru was very rude kept asking is that all when clearly she could hear two people talking . She forgot one of our frosty's and didn't even apologize he'll she didn't even say anything at all just gave a dirty look and handed me the frosty . She also failed to give a receipt.bad service all together,,,!!!!! She had long blond braids .
My grandmother (93 y.o) is wanting to give her great grandchildren special prizes for a family Christmas contest this year. She is wanting to obtain $.50 off and possibly a free frosty and then place the coupons in individual frosty cups and give them to the kids. I have visited my local Wendy's (Kokomo, Indiana) to no avail. She is more than willing to pay for the coupons and cups, she doesn't want to leave the younger kids out. I have talked with one general manager who was going to get back with me per e-mail or cell phone and I have not heard from him. I stopped back in a couple weeks later and talked with another manager and he also took my name and cell number and said someone would get back with me. I still have not heard from anyone. If this is going to be too difficult for your company to pull off, she is good with that and will be disappointed but can try another franchise. Thank you for taking the time to read my e-mail.
Della Mae Jarrett and Bernie Higgins
Wendy's Restaurant appear to deny access to peoples with disabilities in Manchester and other locations in the state of NH. They claim that the buildings were built before the rights of disabled peoples came into being. So that they do not have to comply. However, if this is so, then why provide parking spaces designated with the handicap logo or provide a badly constructed stall in the bathroom for handicap accessibility?
The Wendy's located on South Willow St., in Manchester, NH one of the inhumane cities anywhere USA, does not provide a handicap entry system into the restaurant. No push button access. Meanwhile, the ladies room bathroom has a handicap access stall, but the door to the bathroom is so heavy and opens in instead of out, so that navigating a wheelchair in this very small space is problematic to say the least. The door to the handicap stall is partially open and has no slide lock to keep it closed so when a person in a wheelchair, walker or cane accesses the bathroom, they have to do battle with the open door while trying to get through the door of the restroom.
It is a contradiction, either no access as is allegedly allowed due to the timeframe the building was built, or provide full functioning humane access to your facility from the outside to the inside as well as to the bathrooms which should have an access button as well.
It boggles the mind to see how callously these concerns are manipulated and denied. And City Hall in Manchester allows it to be so.
Please do the right thing. All of these expenses are tax deductible. If you can take their money as a customer then perhaps you should comply with their constitutional needs of access to Wendy's Restaurant anywhere and everywhere one exists.
Ginger Ferrer, Community Advocate, Manchester, NH.
Think of the value publicity wise, if Wendy's provided full access inside and out to their handicapped citizens and customers to show they are complying with the law and the rights of these citizens.
I am a loyal customer that visit your Wendy's restaurant just about every other day. The time I visit there I always get the chicken nuggets for my 2 year old grandbaby, along with a vanilla frosty that she loves. I go to that particular Wendy's because it is like a mile from my grandbaby's day care. I just want to say I am so disappointed because every time I do go there, their vanilla frosty is broken. It have been down for at least a month or so. I keep asking the people that work there, when will it be up and they always tell me they do not know. I always go through the drive thru window. One other time I did go thru the drive thru there was this young kid that got short with me when I asked him when it will be up. I did not like that. I was going to call and report him to the manager there, but I did not, I just let it go. What I want to know is when the machine will be back up, because my grandbaby loves the vanilla frosty. Thank you
I went to Wendy's on Greenaway Dr. and highway 18 in Jackson Mississippi and I ordered the JBC which was really great at your Ellis Ave location in Jackson Mississippi. My burger bun was wet on one end from them putting a soggy tomato in pieces in it. My burger was no where nearly as great as Ellis Ave prepared my JBC. I'm never eating there again it was about 11:25 PM. The young man who took my order was very pleasant. Please make sure this does not happen to anyone again and I did not receive my receipt either. I also had to ask for my senior discount over two times before I was told I was getting it. I threw the burger away. Hopefully my nuggets are ok my order was luke warm.
Had to wait almost an hour for two four for 4's, a kids meal and two potatoes. Management was rude and unconcerned
location 4851 e. 60th st. commerce city.co. we had two chicken salads. they didn't have the mango chicken salad we normally get,so we got a different salad,the lettuce was old and brown, we found three large pieces of the lettuce core in the salads. paid with a credit card. no receipt was given to us,we thought it was in the bag!! The lettuce was old and should not have been used in anything. We will not be returning to this location or any Wendys!!!!!!
This afternoon, approximately 3:30pm on Wednesday 9/20/2017, I placed an order at the 7656 Charlotte Hwy, Fort Mill, SC 29707 drive-through. Please know that my son only likes Wendy's chicken nuggets for lunch everyday and he is almost 17 years old, so I have been to Wendy's at least twice a week for 17 years placing pretty much the same order with the exception we no longer order spicy nuggets. I started by asking for a large number ten combo with a sprite and no sauce. The female employee in a snappy tone asked, "Is that all?". I asked for three orders of the six piece nuggets off the right price right size menu and a large chocolate/vanilla frosty. I also noticed that the combo was a small, so I pointed it out that I wanted a large, to which she responded, "You didn't tell me that!" Now, one snap I can handle but two snaps and now I know your being rude. I get up to the window and she continues with an annoyed attitude, rudeness. She snatches my credit card and basically throws it back at me, and shoves the drink and frosty at me. Now, I'm done, I point out to her that she is being quite rude and she informs me that she didn't hear my order, turns and walks away from the window. The next thing I know, I can hear her loud and clear talking about me to other employees.
I am really not an unreasonable person, I have never had any issues at this Wendy's store and I have been going to this particular store twice a week for three years. After today, I will not be going back to this store again. There is a manager who is a fine gentleman, perhaps he is no longer there and there are several women, all who know my son and I as we order a ridiculous amount of chicken nuggets and were even more obsessed with the spicy chicken nuggets. Its to bad this particular sour puss has caused us to leave, she is an awful representative of the Wendy's Corporation, its associates, owners and executives.
I went to the Wendy's located at 1246 Hopple Street, Cincinnati, OH. on 9/19/17 at 9:47 PM. I went to drive thru and ordered a 4 for $4 which was a Jr. Bacon Cheeseburger. There was only 1 car in front of me at the time and no one else behind me. When I pulled up to the first window and there were 3 employees standing there talking. One of the employees took my card while the others just kept her company. One of the employees I'm assuming was on break because she was just propped up on the wall talking. The other employee was also standing around her but on her phone texting. I assume she was on break too. This wasn't professional for the business nor safe for the employee cashier. Having too many people around you while on the register can lead up to money missing from the drawer as well as mishandling of the money to the customers.
As I drove to the next window, there were 2 employees standing around there waiting on the food. After 5 minutes 1 of the employees asked me had I received my drink yet, I responded with a no. She then proceeded to give me my drink. As I was still waiting for the rest of my order, a young African American lady in street clothes walked behind the front counter with an infant in her arms. She didn't seem like a manager because if so she would know that children aren't allowed behind the counter. A male employee walked up to the front to take the order of a customer and apparently she didn't have any money because there was a lot of ruckus going on about it. It wasn't professional how everything was handled. The lady looked like she was homeless and was asking for a small fry so the employee asked her if she had the money and she said no. The young lady with the baby stepped up front and asked what the customer had said. This is when I made the assumption that she was the manager after all because she said she was going to call the police on her. There again this situation was dealt with unprofessionally because she's addressing the customer with an infant in her arms. That put her and the baby in a very dangerous position had the customer decided to harm the manager. After about 5-10 minutes, I was given my food. My fries were barely warm. I returned my fries for a fresher box which it was given to me in no time. After I drove off, I wasn't pleased with the rest of my food. My nuggets were cold and my burger was old. When I pulled the burger out of the wrapper, the top bun was extremely greasy and the wrapper was greasy. I was already away from the establishment so I couldn't take my food back. So I began to eat the burger. The burger was tasteless. Nothing had any flavor, from the burger down to the lettuce and tomatoes. This was one of the worst experiences I ever had with Wendy's. Business at this location runs very slow at night and has a lot of untrained teenagers. When I use to work for McDonald's when I was a teenager, my manager would always say if you have time to lean you have time to clean. There's no reason why the dining room lobby, outside, drive thru and behind the counter isn't clean if there's no customers available. The management team needs to be reevaluated and training better. There's nothing worst to see then a bunch of ghetto acting employees standing around talking about their dates, home, text, etc. I hope this restaurant gets it together.
I go to the Wallingford, CT location every week. No matter how manNY or how few people are there, they are very slow 100% of the time.
You can expect them to be out of napkins, ketchup, hot sauce, or crackers for the chili every time I go. The place is not kept clean.
Just thought you should know.
this place does suck to sat the least-we ordered a chicken salad-the salad was very dirty and the chicken had mold on it-the drink machine didn't work right at all-the area around the grill was disgusting-very dirty and messy-we will NEVER go there again for sure
I was in your Wendy's on Hwy 20 in Cumming, Ga. today for lunch. I could not believe how filthy the place was where the workers were that I could see. The floor looked like it had not been cleaned in a week. There was grease on the floor, French fries on the floor, paper on the floor. The cooking surfaces that I could see were dirty. If I had been a health inspector from the health department, the doors would have been shut right then. The place would have been written up for multiple violations Furthermore, out in the eating area I observed a young lady cleaning the area. She did not wipe the surfaces down with a clean rag and cleaner. All she did was clean off the surface of the tables with her hands and rearrange the chairs. Customers were eating on dirty tables. There was trash on the floor that she did not care to pick up and put in the trash bins. I ate my food there but it will take a complete overhaul of personnel in this restaurant for me to go back. They all had bad attitudes, making fun of drive thru customers. I could go on but won't. Dave Thomas would be rolling over in his grave if he saw what I saw today.
when I first ordered gave name started waiting then noticed that they had to many orders lined up and confusion I started seeing everyone behind me were receiving their order except me got back in line finally got back up front and asked for my money back he needed help doing this a young man came up and was going to handle this when the guy who took my order and the line cook got in a shouting match with vulgar language which led to a fight breaking out which shocked everyone sitting eating dinner many senior citizens looked on the fight hit the ground the employees having no adult supervision or training were stunned some scared,we all waited for the police to come.finally got my money back but did not get to eat this happened at the wendys on anderson ave. manhattan,kansas
My husband and I stopped into our local Wendy's a week ago at 2098 North Bend Road in Hebron, KY 41048 . We both went into the restrooms and then ordered our food. While waiting we noticed all the trash cans were overflowing to the point of not being able to put another item into them. They gave us our order and we turned to fill our drink cups. The drink counter was a mess. It was wet and the cups & lids were still in sleeves and laying in the liquid on the counter. We filled our drinks & proceeded to the table. Our burgers were room temperature and the chili was lukewarm. Neither of us mentioned it. When we left and got into our truck my husband said I didn't want to say anything until after we ate but that restroom was disgusting! Absolutely the filthiest restroom I have ever been in. The handicap toilet was filed to the rim with toilet paper and human feces. Wet & dry toilet paper all over the floor. The Ladies was the same. The doors on the handicap stalls were standing open. I Neither of us wanted to say anything because we didn't want to ruin the other ones meal. My husband says he will never go to another Wendy's as long as he lives.
It is really sad because we both love the chili and burgers. The chili is normally to hot to eat immediately and the burgers are steaming. We are sending this to tell you it would be in your best interest to slip in this location and see for yourselves how filthy it is.
Steve & Donna Beebe.
#00007162 - Jax, Fl Univ Blvd, = My office has been visiting this location once a week for the past 20 yrs. and have had nothing but perfect service, food, etc. I use to complete the Survey bcuz of the exceptional service. Not anymore I wont! You have gotten rid of the staff that cared, and you have replaced that staff with a bunch of "nobody" cares employees; with the exception of Melissa (Asst Mgr I presume??), and your new Cashier. These 2 women are the thread holding this location together. The new Manager is loud, obnoxious, and screams in front of customers & staff, making everyone feel like exiting the bldg. Seems a much needed FIRING is in order! we will not be back
On September 17, a little after 5 pm, on 2920 NE Sandy bld In Portland OR at Wendy's I ordered a simple food: a bowl of chili and a sandwich. I drove up to the window to pick up my order.I was THE ONLY CUSTOMER AT THE TIME. The was no one else in front of me. The person working at the drive through was a younger male. So I waited for my food to be handed to me... And waited..and waited. Instead if giving me my food, this employee started taking and filling orders from customers who came after me, one after another. I am still waiting .. It started to feel wired to me and I asked for my food. The employee completely ignored me. Another female employee came in and I asked her for my food-- and she completely ignored me too. So I waited and waited and then I asked the guy again and was ingnored again and again and again..I couldn't believe what was happening. I started honking my car horn to get his attention! And was ignored again 3 times. As if they were deaf and blind and I was invisible! I have a foreign accent and I am sure I was discriminated against. I felt diminished, totally humiliated and I was appalled. I will be filing a law suit
This is at the Wendy's in Timmins, ON. I checked out the store hours online before I drove over at 9:50 pm. Got to the drive-thru speaker (no one in line), waited about 10 minutes with no answer, drove up to the second window to check the time of the store hours, which had them displayed that they closed at midnight. Drove back to the speaker, waited another 5 minutes, drove to the first window and waited about another 10 minutes before an employee came over and said that they closed at 10:00pm. I asked when did they change the hours and pointed out their sign which said they closed at midnight and they should change it then and the employee just shut the window and walked away. Horrible, horrible service as well as false advertisement.
My complaint would be on multiple occasions I've been made to feel like I'm bothering the workers when I come to eat. The truly treat me as I am NOT welcomed there at all!!!!! So very disappointed and will never go back.
I just went to the Wendy's at 956 n. York rd. Elmhurst Illinois. Store #00000730. I went there for a lousy bacon and cheese and baked potato. Not only did I wait in the drive thru for 15 minutes.... No, I am NOT exaggerating. And then I got a small potato with hardly any cheese sauce. There are WAY TOO MANY CHOICES in that area ..just along York rd. I will think twice before going back. Thank you for your time. If I could my rating would be NO STARS!!!!
treated horrible at wendys at 63385,was talked to at drive thru in a elmo sesame street voice, which they thought was funny , kept having to repeat our order, waited in drive thru for 30 min, got to window and they were still laughing, Order was all wrong, so then had to wait 15 more min, $28 dollars worth of food , no reciepts . Not happy about losing hard earned money on Crappy service and cold food!!!
I was at Wendy's in Penn Hills on Rodi Road I went there on Friday night around 11:30 to drive through there was 6 cars in front of me 11:50 I went up to the speaker with my car and place my order I want a three tuner Chocolate Frosty's they took my order everything was good I got up to the window the manager was on the fry station partner hands in the fire station with no gloves eating fries putting it in her mouth and the cashier told me that he is no Chocolate Frosty's left and I asked her to give me another instead she said they close the machine down at 12 and I told her you don't close until 1 cuz I worked at Wendy's for 25 years and I was a shift supervisor for three years and I always went by the book I will put this on Facebook too because you have a lot of Promise in Penn Hills Wendy's with employees every time I go there I get chilamate oh cold hamburgers I don't know what do you want to do about this have seems like it's not like it used to be when I worked there in the 80s they cared about the employees it's like anything else now their disability
I usually don't have a problem, but this time my husband dropped me off at the door, (he was pulling our camper). I had to wait for a very long time with only 2 orders ahead of me. Then had to wait awhile after ordering. My husband finally came in wandering what was taking so long. I will never stop there again.( 1570 N. Mitchell, Cadillac, Mich. at 12:50 pm. #10043, host, Linda
Your employees at the lock haven store are bullies the treat your other employees like trash even the managers are rude and out of line the pick on the weak ones and make them cry you need new management and employees her thanks for you time
I placed a order for the number one small with a tea, received the order to get fries that look as if the were dropped back into the grease to be warmed which in turned made the fries greasy and limp. I drove back to the window and ask for some fresh fries the cashier took the old fries back and give me some hot fresh fries just to get home which is not even 0.8 miles away to a cold rubber burger that wouldn't even melt the two slices of chess that was placed on the cold dry black burger! Highly disappointed nothing unusual for this particular store! Just thought I would give them a shot tonight since I didn't cookout's burgers but this was a major fail. I have to waste another trip to go back to this place to take them the burger back to get a refund. Not to mention no receipt was given and I'm still hungry!
Im at the wendys in endicott.newyork I ask to speak with a maneger about my order from the night before that was wrong. I had callwd it in.. I was told the book was thrown out!!!the cashier n staff all warned me that that the super visor katrina was in a bad mood I hear her yellung at the staff.. 18 min and she still hasn't git bak to me.. I was never spoken to by maneger.. I saw she was busy but she nevwr once said hold a sec she never even acknowledged I was there.. Im stil waiting she waa so rude.. The store num is..2076
First of all, there's this talk to Wendy's bs. Which is exactly what it is the Wendy's in Wise Va. Doesn't give the receipt so can't use that! Then there is the fact I just paid almost $9.00 for a chicken sandwich combo with backed potato instead of fries asked for butter and sour cream.....which I was charged for but didn't get after paying that price!!! Next of all how old is this potato?!! For real I am a manager in food service and I would not let my employees serve this almost black potato!!! The next time I have a health inspection I will be asking how long Wendy's are to keep these things in warmer and I have taken a photo sitting here in your parking lot with time to show as well!!!
I'm a long time customer. The food, services, cleanliness,price have always been a 6 out of 5. Today, wife and I got taco salads. Nasty! LOTS of lettuce, not much else. Teaspoon each of other things. Little difference between half and full.7 and 5 plus change. Not cheap.Still will eat Dave's place. The chili, burgers, baked potato and other things are top-notch. Never again the taco salad!!!!!!!
My local Wendy's is at: 14 Condlin Dr Randolph, MA 02368. The past three times I've been there I've left because of the slow service and lack of attention to customers. The store is clean and nice inside but the service is bad. The first time I rolled up in line at the drive through with 4 people in front of me. A after 20 minutes I still hadn't been able to give my order. Each customer sat for many minutes at a silent speaker. I left, went to McDonalds and was home in shorter time than my wait in line at Wendy's. The second time I went I decided maybe going in would be better. I was second in line and it took 15 minutes for the two groups, a total of 4 people to get their orders ordered. Then the cashier turned away and started creating parts of those orders and never acknowledged my presence. At that time there were 3 more groups behind me. I left. The third time I tried I decided on the drive through. After 15 minutes with 3 cars in front of me we had not moved forward by even one car. I left, again went to the McDonalds and was home fast. Tonight, all I wanted was a frostee. I went to the drive through. The two people in front of me moved through pretty well, less than 10 minutes to do their orders. Then I sat for 10 minutes at a silent speaker not being able to make my order. Nearly 25 minutes for a frostee at 10:30 at night. I really prefer Wendy's for fast food but this store isn't worth the wait. I dont think I'll go back.
I ordered the Giant JBC with no mayonnaise I ended up waiting 10 minutes and my order was not right I was given no tomatoes with mayo on it and bacon crumbs
Went into Wendy's in Fredericksburg Va south point location and it was understaffed so badly I waited 30mins for my order and majority of the customers was having to send food back or ask for refunds. I heard the manager call my order out to the cook so I was pleased to know my order would be made with no bacon just as I asked but when I got home I was disappointed when my order contained bacon on all 3 orders. I called back to the store to alert the manager and she invited me back in so that she could remake my orders but I live 2 counties over so when I was back in town I brought my receipt which clearly stated no bacon on all my sandwiches.The manager had the burgers made without bacon but as I explained to her, I am Muslim and once pork has touched, been packaged, or been in the same bag the rest of the meal is considered contaminated and unclean for us to eat and being as I ordered 3 meals on the 4 for $4 the chicken nuggets and fries had to be thrown away.The manager wasnt helpful once I explained my religious dietery needs and this has been bothering me and preventing me from visiting Wendy's
My husband went through the drive-thru of our local Wendy's. When he got home we realized my son's chicken nuggets werent in the bag and neither was a receipt. When I called the local store, the employee was very unprofessional and I wasn't even sure who I had called when she answered the phone with an "Hello", after finishing her conversation with someone around her. They did not put a receipt in the bag so I was told they can't do nothing without a receipt, even though they are the ones who didn't give us one. So now my son is eating my chicken sandwich for supper. I am very disappointed and just a little bit pissed off at the poor service and understanding this employee provided. I do not know her name, but it was around 8:30pm on September 4th.
As I waa on a business trip I stopped in a Wendy's here in Orangburg SC I was in the mood for a burger and fries upon arivl staff was friendly I ordered a number 1 with no lettuce and no tomato small drink and a small frosty and then I was informed it would be 30min for fries but they did offer me a substitute of chili or baked potato I politely decline and just took the burger drink and Frosty not wanting to bring my food back to my hotel I wanted to sit in the dining area and enjoy my food after stopping to pick up a straw in a spoon and some napkins I noticed there was no napkins and no ketchup I received napkins from one of the young ladies behind the counter and proceeded to find a table to enjoy my dinner when looking at the dining room it looked like a hurricane just went through there at least 90% of the tables were dirty or had trash on them after finding a table that was clean enough to eat off of I thought to myself maybe they just were busy and haven't had a chance to clean up yet but by the time I sat down there was no line the cashier was leaning up against the wall and another just chatting away with the cashier so then I thought maybe they've just had a rough day so I looked up Google ratings for this particular restaurant and it didn't even rate a three out of five Stars and after reviewing a couple of the comments previous customers have left I seen a pattern people who work here just don't care I sat there and finish my burger drink and Frosty and then saw two employees enter the front door with cases of frozen french fries at this time the restaurant and seem to be getting busy so I decided to leave
upon leaving I stopped by the restroom just to see how clean it would be it seemed to be some what up kept but the trash was overflowing upon exiting the restroom one employee was sitting at a table next to a table that had trash crumbs napkins and even an old French fry sitting right on the top and it didn't seem to phase her whatsoever at this moment I just shook my head in disgust and left this restaurant something seriously needs to be done about this restaurant before my return
Requested a senior beverage lemonade without ice which i prefer. Well the clerk gave me a difficult time but eventually seemed to comply. What a surprise when i go home. She made an awful choice to water down my drink. It was lousy, lousy tasting. Is wendy training people to cheat on large purchases. If this continues i will give my business elsewhere. Very sad!!!!!!!
VisitEd THE Wendy's on 9/08/17 Wayne Nj store 00003684. I ordered the home style chicken sandwich and I found a hair in my sandwich was not happy about that my fries were burnt my husband's spicy chicken sandwich seemed to be raw. And the workers did not seem they had not had the proper training. I was very disappointed because I always go to that Wendy's and never had a bad meal.
Bought 3 items at Wendy's located in Lenexa ks located at Woodland and hwy 10. The chicken sandwich, cheese burger, and fries were all cold. Warmed them slightly in micro but that only taste very bad. What a waste of time and $'s. My wife and I have enjoyed Wendy's for years but will not be back.
Food was cold.,missing fries, paid almost $20.00 for food that I could not even eat, more less enjoy. The person that took my order was rude. The cup he gave me for my drink was dirty. Not a satisfied customer.
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