Wendy's Complaints Continued... (Page 4)810+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
We tried have lunch ( wendy s, rt 18 and rt71 mendina ohio today sat 2/ 3/18. The 1st chicken sandwitch i got was cold. The " general manager" made me " a rushed 2nd sandwich " it was horrible under cooked chicken raw bacon. Had to return chili because it was luke warm . The kitchen was filthy ( i took pics) so was the eating area. Tge gen manager said he was understaffed. I contacted the board of health filed a complaint, forwarded pics of fith. Discusting james heisler 3307189661
On 12/07/17 I brought home an order from Wendy's store #3283 and one of the burgers was just a bun with no meat. My wife called, talked to Janet, and was told the order would be replaced. When I returned to have the order replaced I was told by Janet that she couldn't help me and that I should have come back within one week. Had I known the time limits I would have complied.The total was $13.44.Can you make this right?
Thanks very much,
The Wendy's on John C Calhoun Drive in Orangeburg SC needs new management. A couple months ago I went inside to order and had to walk through water to get to register and had to stand in water to place order. Two weeks later, I went back again there was still water on the floor. It looked like it was coming down the hallway to the front, maybe from the bathroom. Today I go to Wendy's drive up line. When I got in line there were two cars in front of me. It took 30 minutes of my hour lunch to order and get my food. They would only take one order and wait to fill that order before they would take another order. I love Wendy's food but if this doesn't get any better, I will not go back!
Have been getting your chili for years, it's been great. The last four times I've gotten the chili it has been very oily and the flavor very unpleasant, I kept hoping these were random incidents but they were persistent. I drive out of my way to stop because I also like your salads, just wanted you to know that the quality of the meat you are using is inferior and also since you are now charging more for a smaller amount of chili I will not be stopping by as frequently if at all. Sorry to have lost something that was a great product for so long . I used the Clifton Park ,NY Wendy's the service is very nice there and the store is always clean, so my only complaint is the chili and the quantity.
I ordered a Junior Bacon Cheeseburger with out tomato, I am alergic to tomatos along with a Bacon Cheese Potato. I received a Jr.BC with tomato. I tried to call the store to report the mistake and could never get an snswer. Restaurant #00008325. They don't answer their phones at 8:00 at night? I could have gotten sick if I ate this burger. order number 3340. on 2/1/2018 at 6:45 pm
A coworker of mine had been sick at work due to not eating, my favorite restaurant used to be Wendy's up until this incident which has been the third incident with them I have had, I didn't complain because I know things happen. This time, as I stated I went to buy lunch for a co worker and myself...I blame myself the firt time because I didn't look at my order before I left, but when I got back to the office and handed my coworker her food, I was humiliated at the look of the chicken strips they have given me! The strips were burnt. I attempted to contact the restaurant (#00000798) three times by phone and each time the call went to the answering machine service, which wanted me to enter a passcode to get into the answering machine. So I left work and went to the store to get some more strips...I went up to the counter where I was overlooked and ignored for at least minutes, until I said something to them. The manager told me she'd drop me a new batch and it would be ready in six minutes, six minutes came and went, again I go up to the counter, and she slides me a bag of nuggets as if I done something wrong, by asking for better strips. I looked in the bag this time before leaving where I saw nuggets in the same conditions as before. When I questioned her she said the strips are always dark. I've ordered chicken strips from Wendy's a thousand times and never have they been that dark. They weren't just dark, but they smelled of burnt grease
As I stated before this really saddens me, I not only embarrassed and upset, but I was a little hurt because all my coworkers know how much I love Wendy's in fact they bought me Wendy's gift cards for Christmas. They been telling me that Chick Fila was better but I stood by Wendy's
Below is the pictures I took of both sets of chicken strips which both look the same. One star was way too high to give them for the service and food that I got today!
I went to wendys today for lunch worst meal I ever had !! buger came out a draw not the grill !! it was cold ! fries freezer burnt ! 8 bucks in change came back to work and puked ! never ever again commercial lies !!
I purchased a med vanilla shake earlier. It tastes funny. Like Cinnamon and butter. Like licking Cinnamon toast. I know it is not suppose to taste like this, and all your offices I called are disrespectful. All I wanted to know was can I eat it. Sometimes ingredients are changed and stuff tastes different. But after my experience trying to find out. I don't think I trust the people working for you.
I went to Wendy on JBS and University in Odessa Texas not sure store number i do apologize. I placed an order for the 4 for 4 and upgraded drink and fries to a large and a mini chocolate frosty. I did go through the drive through at around 745 pm.. When i approached the window the lady stated my total was 10.01 which Im thinking is a bit high for what I ordered but she would not hand me my food til i gave her the money. Than I never receive a receipt so I am still not sure the cost of my meal even at this point in time. The lady stated she charged me for a medium frosty but still gave me a small and was very confused at this point in time. When i got home to eat my food, it was cold. My nuggets felt like they just came out of the refrigerator and my fries tasted old. I usually go to Wendy because its higher quality than McDonald or burger king usually, Tonight i wish i had gone else where. I also had to ask for all the sauces and they just threw them at me, never received a straw for my drink. I am usually not one to complain because i have worked the food business in the past and know how things can get crazy, but this was the worse service I had ever had and felt like they threw my food at me and just wanted me gone. I feel like they stole money from me and didn't even care. Thank you hearing me out on my experience tonight. and I will definitely think twice for now on about choosing Wendy as my option to eat at.
Current Customers of Wendy
Either never get our orders right or "fresh" is not very fresh at all. I have worked fast food plenty of times and it's obvious our burgers have been cooked ahead of time and then just thrown on a grill to warm up. Burers wereBurnt... and nuggets were chewy to say the least..... Very disappointed!
I’ve previously written a complaint concerning this storeabout a year ago (convery blvd. Perth Amboy NJ) but decided to give it another chance. I had just been discharged from the hospital and really wanted a Dave’s single with french fries and a side of cheese sauce with unsweetened iced tea. My husband wanted a spicy chicken sandwich. Upon walking in the store your feet stuck to the floor. It wasn’t a busy time (there was one person in the store) and definitely not pleasant having your feet stick to the floor. Our food was ordered to go and when we got home my husbands spicy chicken sandwich had literally nothing on the bread and the chicken was ice cold. My Dave’s single must have been sitting out for over a few hours the french fries were old and cold and unfortunately my unsweetened iced tea was sweetened. It’s very disappointing to go into a Wendy’s where apparently no one cares about the cleanliness of the store and no one takes pride in their work. I will not give this Wendy’s any more chances . I might try to find another Wendy’s near me but unfortunately I believe that I’ll be going to one of your competitors which is a shame because I have always loved Wendy’s. I truly hope that something can be done about this store or Wendy’s will continue losing more and more customers as a result of the lack of care concerning this one.
On Monday, Jan. 29th at about 5 PM at the Wendy's restaurant in Swansboro N C, I was walking from the parking lot to an entrance. At the take-out driveway, which you have to cross I bent over to pick up a coin that was on the ground. The manager shouted "Get out of the driving lane"! It seems to me a manager would welcome customers rather than yell at them. A solution might be to close that entrance so customers wouldn't have to cross the take-out driveway to get to the parking lot. Sincerely, firstname.lastname@example.org
What happened to the Wendy’s in Butte Mt? It used to be the best fast food place to eat. Lately it is the worst. A couple of weeks ago we were there and the place was filthy dirty. It was 4:00 in the afternoon and every table in the building was dirty. The two people were screaming at each other behind the counter. Today we went there the food was horrible. Everything was cold, the meat on the burgers was so dry and disgusting. It has gone down hill so bad. Today was my last try at it. Not going back. I don’t know what happened but it sure needs to be fixed. DISGUSTING!
The French fries were cold, the burger and bacon were over cooked and the building was cold.
Wendy's has always been my favorite. Last 3 visits, each at different locations, have been incredibly disappointing so I'm considering Burger King as my new daily lunch spot. Most recently in Everett, WA ordered 2 singles stating "all I want on them is mayo, pickle and mustard." When I got them they had cheese. I brought them back and repeated my quote above. Wendy's personnel rudely stated "You have to tell us you don't want cheese." Gee, thought I did that. Prior visit in Arlington, WA I ordered Chicken Nuggets. They were not even warm, let alone hot. They were absolutely cold. Tried to return them and was told "that's the best we can do." Interestingly enough, neither place gave me a receipt. Your burgers were always my favorites. Now they're smaller and something has happened to the taste...they are not nearly as flavorable. Too bad, you had a good thing going.
Sorry to be an ex-customer. I'm crushed.
My husband and I stop at Wendy's in Wilksboro NC .they was not friendly, the food was nasty it tasted old .the drink machine was nassty like it was never cleaned .we like going to Wendy's a lot but that time was a bad one. Thank you
My son has anxiety and other mental issues.He was hired at Wendy's in Cullman Alabama the goodhope location.He was hired to work grill and sandwiches .They started forcing him to work register and his nerves would be bad and he would walk out .He told them and I have it in my messenger were Wilma said everyone had to run register.He tried and couldn't deal with it then came home sick to his stomach .The day on his schedule to go back he found out he was fired.He has friends there that have never run the register .They were going to get Robin to hire him back but Wilma said no he wouldn't get a job back .I think he should sue but he just wants his job.This is discrimination.Just because he has been to mental health and has problems.When he was hired he watched 2 hours of video and put on the grill.His friends had a week of training .They told him bring home the videos to watch .Robin is the store manager now but Wilma is a district manager .It's a big mess down there .
I really can do without the attitude. Wendys drive through order #3238 1/18/18 255pm 4997 Longley LN #6 Reno, NV 89502. Ordered a #1 medium with a diet and a #4 medium with a diet... got one small one medium. Okay, no big deal. When I made the guy aware at the pick up window he told me, "Well, that's what you ordered" and when I stated that is not what I ordered I was spoken to in a condescending manner, "Well that why we tell you to check the screen!" I was already driving away when that was asked. Contradicting the customer and giving them attitude when the customer has made you aware of an issue is not acceptable. When you have an opportunity to offer a simple solution and instead make the choice to blame the customer and give them attitude you are in the wrong line of work and should not be dealing with the public. I was a fast food manager and I would term my employee on the spot for this kind of behavior. They didn't even offer to fix it... REALLY?! So I just drove off and will probably not be back. VERY UNHAPPY!
I want to ler you know that wendys in lee county has very bad. Customer service u have to sit in drive tru for 20 for a salad also the cashiers are very young an unprofessional.they are running your customers off
I just left the Randolph store with my granddaughters where the manager and one of the employees where fighting and throwing things at each other my granddaughters got so scared they asked me if we can leave the manager was very red in the face and this employee started throwing things at her I tell you I have never experienced anything like this I will be getting in touch with the Corp office on this matter
6 holly lane
Randolph, mass 02368
I went to the wendys at 6324 n western at 130pm on Saturday 12/16/17 and did not walk out with my order until. 156pm. All i ordered was a grilled chicken wrap and 2 side salads. It seemed like today was the young mans first day that was pushing out the orders. He didnt know where anything was ie: salads.. The dressing or how to make a hot tea. He was just walking back and forth very lost. And i can tell he was on his phone. His ear piece was in his ear thru his uniform shirt and he was talking. Very low but was definitly talking . there was 15 people waiting for there food. Now 5 of them received there food before me. Again all i ordered was 2 side salads and a grilled chicken wrap. Now i am 3 minutes away from that wendys location and when i finally got my food and back to the office my grilled chicen wrap had regular yellow mustard on it instead of the honey mustard on it. I did not take it back. I scraped as much mustard off of it and ate it. Now while i was waiting i can tell you that there where people complaining that the pop on both machines were empty and there was no one to take care of it. The customers had to ask the guy that doesnt know what he is doing if he can fill there cups up for them behind the counter and he didnt know what to say. The lobby was a mess as well. I do understand being short handed and being busy but i have never had an experience like this one.
Location store #00006346 on Lake Street St Catharines, Ontario
I attempted to hand in my survey, number 96144, " A sandwiich for your thoughts" this evening with Jessica at the drive through window (5:20pm December 15th). I was informed that I required to pay for the full price of 2 sandwichs. She then said she would have to check with her manager. The manager confirmed the total which would be the full price of 2 sandwichs.
I have been to this location several times during this month, and have never been treated so awfull as this time this evening.
I was rudely refused the offer, and left with requesting the server's name as well as my coupon which I still have. The wait time in the drive through was over 15 minutes.
I don't run my own business this way but I can assure you,..I wont be attending this location or any other Wendy's location in the future as well as my employees.
If you care to hear from me personally,..feel fre to call 905-646-1151
I have visited the Wendy's location on 18957 fl-54, Lutz fl 33558. There has been a few times where an employee there has just made it very uncomfortable to visit. He wears his hat backwards with his name tag on his hat. That isn't a huge issue. The problem I have with him is his attitude. The first time I went he was upset about something and I overheard him say if someone else says anything to me again word to my grandma I am going to bitch slap them. I had my 6 year old son with me at the time and he heard that as well. Last night I went with my kids and that same employee was working again. This time preparing food. He turned to someone in the drivethru and asked if they were waiting on a sandwich and when they didn't answer fast enough he threw it in the air and it would have landed in the garbage if another employee hadn't caught it. As I am watching this happen he turns to me and just stares at me as if he wanted to fight or if I had a problem with what he did. I love going to Wendy's and my kids love going there as well. This location is very close to where I live and I am happy that I can have that as my 1st choice when deciding when to eat out. However I do not feel that I should have to be uncomfortable when I go to that location because of 1 employee and his attitude problem. Especially the language used in front of my son. I wish I would have gotten his name because his attitude needs to be addressed.
I have been to Wendy's many times in Florence SC & Sumter SC. It is the slowest drive through service I have ever experienced. I order a frosty and by the time I am through it is a cup of milk. It is the same at every one I go to every time I go. Hey wake up, McDonald's is taking your business.
My name is Allyson Butzin and I don't really have a complaint but a comment. My husband was in a Wendy's restaurant in Bridgeport Michigan today. He is a senior who had a stroke a few years ago so is not always steady on his feet. He had a meal there and a coffee, which he often does. I was not with him but somehow the coffee got spilled on his leg. It went through his pants and burned his leg. By the time he got home his leg had blistered. I called the Wendy's where it happened and they were very nice. I just wanted them, and you, to know that obviously the coffee was way too hot if it could burn him enough to blister. Please could you address this issue so that it does not happen to anyone else. Thank You Allyson Butzin
We decided to eat at our local Wendy’s in Ozark, Al. In the evening at approximately 6 pm on Dec 14, 2017. We ordered hamburgers after being told there was no chili. We then proceeded to fill our drinks. It all went down hill from there. There was no ice in the all-in-one drink machine, no sweet tea, no napkins, no salt packets, and no catsup in either of the two dispensers in the dining room. We also had to wipe down the table after we finally got some napkins. There were at least 6 employees behind the counters. There was one other couple dining other than us. The management at the Ozark restaurant may explain the low number of patrons at this location. Really sad!!! This place needs immediate corporate attention!
I eat at Wendy's a fair amount, possibly 4-5 times per month. My concerns are two-fold. When you order a single combo, the number 1 choice at my Wendy's, it only comes with cheese. When it is keyed into the register, it only offers the with cheese option. I am lactose intolerant, so I always say, "No cheese, just lettuce, tomato, pickle, mayo, and mustard." One out of two times the burger is delivered with cheese because your only option for a number one is with cheese. I am surprised you haven't remedied this issue by now because you probably know of this information, "According to the National Digestive Diseases Information Clearinghouse, some 30 million to 50 million Americans are lactose intolerant, including up to 75 percent of African Americans and American Indians and 90 percent of Asian Americans. Common symptoms include nausea, cramps, bloating, gas and diarrhea that begin about 30 minutes to two hours after eating or drinking foods containing the milk sugar lactose." Allowing the single combo to be purchased without cheese, say at a 20 cent price decrease, would no doubt take care of this issue, and lead to many more satisfied customers. Thank you,
Last night I went to the Sewickley Pa to get a backed potato for my husband who is in rehab after a stroke. I went thru the drive thru and when I got to his room he had a hamburger instead of the potato he was looking forward to.
I went to Wendy's at 10:15p on my way to work. I ordered a 4 for $4 meal. I drove off as I had to get to work. The drink was carbonated water and not one item in the bag was fresh and tasted as if it had been sitting under a warmer for hours.I was not given a receipt. After looking up the number, I called and no one answered. So disappointed and sitting at work without lunch!!! Shame on you Wendy's!
Hello.we walked into Wendy's on Altamont ave. Rotterdam ny.about 230.a large crew was working.there was only one other customer waiting for food that had already paid.we stood at the register waiting to order for at least 15 minutes! While the cashier looked at us and proceeded walk around avoiding us.after 15 minutes we walked out! We will no longer go to that Wendy's again! This was the most disrespectful thing I have ever seen.SHE should not work in the public food chain.
I have gone to Wendy's in Lynn, Ma, Boston St. a number of times and each time the mens rest room was out of order or in need of cleaning. Today 12/09/2017 the Ladies room was out of oder and unusable while the mens room had a unisex hand written sign, inside was in need of cleaning and the urinal was out of order. At times there has been no soap to wash your hands, so how are the employees washing thier hands. Also the soda machine I used had 3 empty selections.
Just left my local Wendy's (Forest Ave, Staten Island, NY 10303) and once again they left items out of my salad. They just don't seem to give a crap whether an order is correct or complete. Having dined is numerous other Wendy's throughout this country, I know exactly what my salad is supposed to contain. By the time I opened it, at home, I had neither the time nor humour to get back in my car, drive several miles, or argue with a clerk.
This franchise is going down the drain quicker than a loose turd. Sad that no one cares.
My wife, daughter, and myself went to Wendy’s in Standale Mi, Lake Mi. Dr. @ 6 pm for dinner. The dining area was a disaster, food, garbage, tabletops, chairs, bathrooms, etc... waited forever to get our food inside. Waitstaff hygiene was pathetic. Very disappointed with every aspect of our visit. Dumped most of our food in the garbage which was also full and overflowing so I told my daughter to leave it cause it would blend in real well. We have a nice town with a real crappy fast food Wendy’s. Thanks for wasting our hard earned money...
Went in with my 2 kids and a friend for a meal tonight 12/1/17 at around 6pm. The manager Jon was extremely rude. He was on his phone texting almost the entire time. Screaming and cussing at employees. He was just very rude and menacing. I have a disable child and it upset him so much that we left in the middle of our order and he was so upset we had to go home. Unacceptable behavior from a manager
This afternoon my family and I visited the Wendy’s on South Mt Vernon Ave in the city of Colton, Ca 92324. We used the drive thru- as we were ordering our meals the person taking our order had a very rude attitude. We stopped our order as we were in disbelief of this employees rudeness and told her that we needed to speak to the manager when we go up to the window. She said “mmhmm”
We get up to the window and ask the lady at the window for the manager, she asked us what it was in regards to, we told her we needed to discuss the person who took our orders attitude.
The lady who took our order then steps up to the window leans over and asks what the problem is ( all the while with the same rude attitude ) we told her we didn’t appreciate the way she was speaking to us. She shrugs her shoulders and and basically didn’t care about what we were saying. She rolls her eyes at us and all the while we are explaining the issue she continually says “mmhmm”.
I had had enough of this and asked her if she was the manger and she nods her head yes!
I said wow, no way! And your speaking to customers in this manner?!
She continues nodding her head and rolling her eyes at us!
We ended up just driving away.
My family and I have never experienced this type of unprofessionalism at a fast food drive thru before.
We didn’t get her name but apparently she is the manger there!
This last tues before thanksgiving i stopped at wendy s on the way to work around 1pm. I am a metro transit bus driver in mpls.....I ordered a bacon jr. cheeseburger and about an hour later I got the beginning g of "the trots". During my evening route i had to radio in for a bus to come and take. my passangers because I felt so sick and as soon as I met the bus and they got off I started heaving out the drivers window along with ruining my 96. dollar wool uniform pants ....I got sick both ways! The paramedics came and took me to north memorial hospital in robbinsdale minn. where i was such a mess that I had to get a shower before I saw the doctor.......I was fairly emptied out by that point and they gave me IV fluids and some medicine for throwing up and diarrhea....I lost a day of work the next day and my pants are ruined. Tonight, saturday has been the only meal where I haven t had to run to the bathroom......The restaurant I ate at was on University ave. near Fairview in St. Paul Mn. I felt absolutely fine before I ate there. Maybe you should t be serving bad meat or make sure people are clean! Ann Pattock
I just wanted to start with, I love Wendy's. I would pick Wendy's over anyone else if given a choice, but my last two experiences were disappointing. Wendy's on palm bay road in west melbourne, florida was dirty. Trash cans full and something spilled on the floor. They were out of condiments , napkin holders were empty, tables dirty. What amazed me the most was the employees could have cared less. No manager in site. No one else in store but myself and two grandchildren.My second experience was today. Store at Wickham and Aaron, melbourne Florida. I was with two of my grandchildren. We ordered 2 #10's and a spicy chicken sandwich. 4people came in after me. They all received their food before we did. My sandwich Sat on the counter for ten minutes before the rest of the items were ready. The tables were dirty, water on floor by the soda machine,but never wiped up. Just a sign. "Wet floor" you had to stand in the puddle to get your soda. My sandwich was cold as we're the fries. 6people behind the counter and all looked lost. The best one is the drive through person took a frosty that no one wanted and in front of us dumped it back into the frosty machine. Is this policy? I think you guys should do an undercover boss episode and get these guys back into shape. Again, no supervision person noted. I still love Wendy's but, the last two visit I have these concerns.thank you
The employees refused to look at us or take our order. We waited and finally left . 2 female employees seemed to have a bad attitude. Very disappointed
I just hate at Wendy's on Pershing Avenue in Decatur Illinois. I order a large taco salad and what they did is they poured chili over the lettuce. Made everything soggy. Didn't even taste like a taco salad.
Went to the Princeton In. Wendy's 30 minutes ago. Ordered Kids meal & 2 Jr Bacon burgers . Get home ( 5 miles to Patoka , In ) Kids meal supposed to have 4 Chicken nuggets fries & apples w/ drink. Only got 3 nuggets, fries & drink. no apples. Got the Jr bacon ones. My Grand daughter was very disappointed.
A friend and I went into a Wendy's at Homer Adams Parkway in Alton, Illinois, around 3:10. There were workers there and another gal was called to take our order but never did take it. She went to the side and started putting papers in the trays. We were never acknowledged and waited 15 minutes without our order be taken. There was a couple with a child behind us and they finally left - then we left! What is irritating they weren't even busy! We were at the counter where you take the order. We drove across the street to Burger King - got greeted and waited on and they were busier - I WONDER WHY!
That is fine if Wendy's doesn't want our business as there is enough fast food chains! MY FRIEND AND I WON'T BE BACK!
Me and a friend went through the local Wendy's drive-thru in Waterloo, IA on La Porte road. I ordered 4 Jr. Cheeseburger Deluxe. I didn't finish two of them. It tasted bad and I felt like I was going to be sick if I ate anymore. I threw it in the garbage as I walked into the local grocery store to get more food for supper. This is disappointing because this used to be my favorite item on the menu. They got our food to us very quickly, it made me wonder if it had been sitting out for a while. Another friend of mine said he does not like to go to this Wendy's location because the food is always cold when he gets it.
Thank you for taking the time to hear my complaint. Have a good day and a Merry Christmas.
About two weeks i went in around 7 p.m and there was a lady getting food . As i was walking in i could here her say " i am the manager i can eat free food. " But this lady was not in uniform. Then today i went in around 1:00 . Seen three different girls eating chincken strips over on the side . Now i dont know if they are or aren't alond to do this but it seems that Wendys is losing alot of money on feeding their employees. But to come in and see people eating and standing vs doing work is not good workers .I through my reciepts away but next i see this behavior again i will be shore to keep it . Will file a complaint everytime I see food being given away again. I will be looking into osha laws to about eating around food being served to the public.Wiggins, Ms 39577 East Frontage road
No one would take our order on Wed 11/22/2017 around 11 -1115 a.m. We were the only ones in line. No one would come to the counter and take our order. 2 employees were filling orders for the drive through, however did not call anyone to the front. Nor did they say they would be with us. We were not acknowledged. I saw an older woman and gentleman leave as we came in the door with an order. I saw someone look our way as we came up to the counter and disappeared to the back. I saw the manager in the back. I asked can someone help us. We waited more than 10 mins and then left.
My wife and I mostly eat at the Wendy's near the Bangor Mall off the Hogan Rd in Bangor Maine.
My complaint is the horrible soda machine at this establishment. Just recently maybe within the last 2 month the water has gone to a yellowish color even after running the machine for a few minutes it's still yellow. Tonight I had a Bart's root beer because I did not want the yellow water. Needless to say the root beer did not even taste like root beer. It was basically undrinkable. I did surface the issue to the cashier on my last visit a week ago. Nothing changed. That's why I am writing hoping someone will please fix the machine. filters??
As a drive thru customer, I was given $10 short of my change. I checked before driving off. No apology from worker. I ordered: #7 meal w/cheese added and a bacon cheeseburger. Upon arriving home (10 min away @ 5:45p.m. after working my day) I sit down to an order absent of Bacon cheeseburger get, which I was going to let slide. Opened my #7 sandwich and no cheese. I therefore, made my way back to store location #00004487 at 2045 Harford Rd and requested to speak to manager. Order was corrected, but no apology given for the inconvenience.
Poor representation of Customer Service.
I would like to hear from corporate about the inconvenience of a customer for over 40 years and to receive such disappointing service from this location that lacks professionalism and effort to expeditiously serve it's customers.
I don't know if this pertains to poor service more then clean!iness. I was at the wend y s on university ave. near cretin ave yesterday in st Paul mn. and ordered a Jr bacon cheese urge...about an hour !after I started getting "the trots" . I am a metro transit driver and I ended up having to have another bus take my passanger s and then I got sick as a dog....in every way.......The paramedics came and took me to north memorial hospital in robbinsdale where I had to shower because my clothes were so messed especially my 96 dollar uniform pants.....after that I got I V fluids while they did some other checking of bp, etc and finally i was able to leave around 10 pm......Today I have to stick near the bathroom and also missed work...I was feeling absolutely fine until I ate at your restaurant which I probably won t do again......Ann Pattock
no crackers when ordered chili was told none in store the trucks were all messed up due to tomorrow being thanksgiving bad planning on their part gave no receipt given with change back went to airport hwy toledo ohio/holland 158 on 11-22 my address is 9050 manore rd grand rapids oh 43522 phone is 419-494-7952
I just took my wife and family to Wendy's at 3200 N Main, Anderson, SC, 29621. I wasn't happy the burger I received. I took it back to the counter and the lady looked at me as if she didn't understand "it's not done". She said nothing. I returned to my seat. My family finished and as we left I walked back by the counter. She then said, "did you want something?". I replied "no thanks, not now."
The table was not clean, the seats had trash on them and the floor was sticky.......... I almost left without ordering.
I wasn't going to complain, but you need to know.
By the way, my wife lost the receipt so store number, customer number etc, are unavailable.
Beans in the chili????????????? I uses to love their chili went to drive thur yesterday bought 2 large chilis got home to eat one,It was filled with BEAN BEANS BEANS yuck I called the manager he said they have always had beans in the chili I said not I used to buy it in the winter no beans were in the chili,and it was soooooooo good tonight and mostly beans AWFUL will never buy it again
Went to Cleburne Texas location 11-15-17 order was messed up call spoke with manager said they would fix order said they would write down name and order said next time was in store could pick up remake of order came in today spoke with manager she has no clue what I’m talking about has no record anybody ever did their job and wrote it down severely disappointed with the service I received then and today Will gladly go to other locations but do not for see me giving my business back to this location Re-training needed at this location for managers and staff on how to write down complaint orders so that their dealt with an orderly fashion
I went through the drive through at the Wendy's in Glenolden Pa at 11:16 am on 11/21/2017
Purchased a #6 Med the fries where cold, no salt and pepper, no ketchup , no receipt and the worst thing is she handed me my order and slammed the window shut and never gave me my drink....I had to wait till she cam back to the window and she said what !!! I said you never gave me my drink.
Really bad customer service, I think Wendy's should refund me my money or send me some free coupons to make good on the bad customer service I had.
Mr. Curry 610-999-0322
Stopped at our local Wendy's last night (Redbank Road, Goose Creek, SC) after attending a grandchilds basketball game. Walked into Wendy's and one cashier was helping a customer resolve her issues. Several other persons including the Manager were off to the side making small talk. After approximately 5 minutes of standing at the counter, the cashier finally resolved the first customers issues. Feeling we would be next, but up walked a kid for a refill and another for an application of some kind. Finally, the cashier got around to us. We ordered our meal and waited, and waited, and waited. The order was finally filled--one item at a time. By the time the order was fulfilled, the first items on the tray were warm, not hot as expected. After the extended wait, having the Manager reorder was not an option. Two things I can say from my experience: (1) Dave Thomas would fire the whole crew if he knew this was how his business has degraded,and (2) Wendy's has gotten the last penny of my money!
F J Simmons
On two separate occasions (the latest being today). Long waits for service at the drive through....rude or hostile sounding staff and unacceptable service...Today my husband and I specifically asked for a number 2 (hamburger and fries) and the young man wanted to charge us double what was posted on the menu for what we ordered..........for a total of 8 dollars and some change for an item that clearly stated 5 and some change.....We canceled the order and left. This is after sitting in the line for an inordinate amount of time.......The rudeness and the general chaotic nature of this establishment is unbelievable. I will not be returning to this despicable , deplorable location........SMH....Wendy's sure has taken a nosedive from what I always remembered.........O well.....hope you make some major changes there. Just because it sits in the middle of a blighted area does not mean customers should be treated like garbage and customer service allowed to deteriorate to this low level........................
I went through the drive thru In Chicago 3900 block of Harlem ave. I was told to drive up , I paid and then told to back up in the drive thru and wait behind the yellow pole. How dangerous is it to tell someone to back up in a drive thru when other cars are flying around the corner? It made no sense at all. The process is completely wrong. I will never go to this restaurant again.
If I wanted to make my own taco salad i would make it at home i shouldnt have to make when you ordor a taco salad . It should be already made. I should get my money back
I went to Wendy's on Washington Ave in Middletown ct. I asked for my food to be made fresh. When the food came out I went back to the window to ask for fries with salt and handed her the fries. She took the fries and walked away and came back with the same fries and 2 salt packets. She said something pertaining to we cant mixed them back in with the other fries. I told her I wanted new ones because I wanted the salt mixed in and it would be hard for me to mix it evenly while driving and in the carton that its in. She slammed the door,through the fries away and called me a dumb bitch. This is unacceptable and told the representative that I did not want her to touch my food.
By far the worst customer service I've ever been apart of at a chain restaurant. The staff were very rude, the inside was dirty and it looks like it hasn't been swept in over a month. My biggest issue though, was that they had the ability to RUN OUT OF sweet and sour sauce by 4pm on a Sunday. How does a restaurant as amazing and HUGE as Wendy's run out of anything?!
Overall this place needs new management and a wake up call. Between messed up orders and lazy employees, I will not be returning nor will any one of my friends. The place is absurd. Please look into it immediately. Before someone thinks it's cute to spit on food and a lawsuit occurs.
My wife an I ordered a meal a sandwich and some chili fries. I added a coffee to mine. What we got was a meal the fries and a cold cup of coffee. We missed the sandwich. We had been going to sit and enjoy our meal by a local lake. Needless to say that was destroyed by the lack of attention given.
Walked into dining room at 945 pm with my son and was promptly greeted by manager who told me they are closed. Asked her why the door was open then and she stated “drive thru is open”. Had walked to location with my son as we didn’t drive so we couldn’t go to drive thru and ultimately walked to a KFC in the area.
I would like to know when the last time someone in your offices purchased a salad ? I live very close to the Wendy's on Simpson Ferry Road, Mechanicsburg Pa. Several time in the past few weeks I have purchased a side salad to bring home. Cant help but wonder who ever makes them doesn't notice rotten tomatoes and soggy lettace being put into the containers. The salad I got today had 3 rotten tomatoes and half of the lettace was wilted and limp ! I don't care how in-expensive they are===they should be made with fresh ingredients. I will never buy another one.
Went to store #0001018 Virginia Beach Va. ordered $22.84 in food. ordered a chili cheese potato as part of order and kids meal. after some time my name was called by manager and bags were on counter. I checked and noticed the potato was missing and inquired. manager said yes it was not ready. so why call my name. so waited 12 more minutes and complained. cashier said the potato would be 15 minutes. I told her forget it that was ridiculous. Manager said it would be ready in 2 minutes. total cooking time was 15 minutes but that info was not offered at time of sale. waited for potato and finally left. got home and kids meal was not in the bag. I was furious. called them twice and left a message once to call me. no one called. phone # 757-498-4804,. will never go back!!! and i want refund of my money for the kids meal. $2.99 plus tax. paid with visa card. my phone # is 757-439-9981
I went to Wendy's in lumberton nc on Fayetteville rd drive thru the cashier had a beard was hanging out the window carring on a conversation for 10 min or more they were slow poor service i didnt even want to eat my food something has to be done about this i dont usually complain but this was bullshit thank you
Wendy's was in too much of a hurry. I was so hungry and ordered a salad, but they did not include dressing so I could not eat it. I went through the drive up so I was long gone before I noticed it. Made me frustrated and waste of money.
Tonight I had a very bad experience at one of your locations. The girl taking my order was very, very rude. I asked what other sauces there were besides bbq for the chicken nuggets I ordered and she ran through them so quickly (at the drive thru where it's not always easy to hear clearly) I couldn't understand her so I politely asked her to repeat them. She did but sounded very annoyed. When I picked up my order at the window she said have a good night and slammed the window in my face before she finished her sentence. She turned around and started laughing with her other co-workers.
I do not ever complain about things in general but this was such offensive behavior I felt you should be informed.
It was the Wendys drive thru on NJ Rt 4 East in Paramus, NJ. It was approx 7:45 pm on November 9, 2017.
There was no one at the register to take your order. Put order in on the kiosk, other people that were in line was asking if anyone was taking orders anymore. The store was dirty and the staff was unprofessional. Laughing and playing around. The soda machine was not working and someone went to look at it and stated that they were not sure if they could fix it. Got our food to go and when we got it home nothing was made the way it was ordered and cold. We do not live that far from the store so our fries should not have been cold. It will be a while before I to to this store again. Hampton VA on Mercury Blvd
I pulled up to the gentleman at the pickup window and he did not greet me. He then asked if I wanted my penny's back with a goofy look on his face. Who would ask that question in the first place? He proceeded to give me my food and was talking with another employee joking around and did not say thank you. I know this is petty but I am sick and tired of employees with no manners. This makes your restaurant look bad. He was an over weight guy in his late 20's. You don't need worthless morons working for your company. Set your standards higher.
At store 9166 in kissimee Florida I was yelled at screamed lied to from manager to manager
This is regarding the Wendy's located at 3239 S. Arlington Rd, Akron, Ohio 44312. I have reported and spoken to someone from Wendy's Corp office, I would be surprise if this is going to be addressed. They are not even 1 star!!!!! I saw employees on their cell phones while handing food, some with soiled uniforms w/o hair nets. The manager looked sloppy and her behavior was very unprofessional. She became angry because I asked for fresh fries, the ones that were served to me were cold to touch and had been given BACK from the car in front of me. She stated (in a loud tone) that " if I did like it then I could go somewhere else" and was trying to convince me that they were fresh! and then I heard a male employee say the word "Bitch". I asked for a refund, and after seeing how they were handling the food, I wouldn't eat NOTHING from them. I think the Health Department needs drop in and visit!.... #Infection Control
1.0 star rating 11/2/2017
Went thru the drive thru at 11:30 a.m. SAT in the drive thru line for 15 minutes of my 1/2 lunch break, got to pay window finally, dude just said the total I owe took my money and shut the window. First of all i believe if I am visiting an establish they should be as thankful for my business as I am of thier service. So already being frustrated with the length of time of waiting, he pissed me off more. THEN I get to the delivery wndow and still, no thank you, other than me saying it to the worker, her response, your welcome. After I leave I realized they didn't even give me my receipt! THEN I get back to work, getting out of my car, and the flippin lid wasn't on my soda properly so my drink ended up in the parking lot! On a bright note, the food was hot and tasty!
On 10/31/17 at 9:37 PM (30511) at Store # 00002129, 2805 Jacks Run Rd White Oak, PA 15131, cost me $7.79. I went through the Drive through and ordered a #1 combo with no tomato, a Dr. pepper & Medium size. The wait wasnt too bad, the staff was friendly. When I got home, went to eat my burger and it was barely cooked. The meat was raw. I was not happy, didn't feel like driving back to the restuarant, so I called 800-624-8140 and spoke to a nice gentlemen who took down my information and explaination of the issue. He said a manager from the store will be calling me. It has been 2 days and still have not heard back, it's disappointing especially since this is one of the very few fast food restuarants I go to. I also did an online survey and didn't hear back via email either. I certainly understand things happens, however as a customer, I would have thought i would have been contacted by now
Should you care to contact me:
I was in the Paoli, In. store and observed the night manager acting strange and telling her crew how high she had gotten and couldn't wait until she was off work so she could enjoy herself again. I don't believe that is proper behavior from any employee especially not a manager or assistant manager which ever she is. The others employees called her Kenzie. When I asked for the manager she got a little snotty and said your talking to her, so I left.
stopped at your shop in Logan, Ohio to get food for someone. Got it home to find that I didn't get what I wanted. Ordered your chili, only had juice nothing else. There was no dip for the chicken, do I need to go on. This is not the first time that this has happened. I lump you in with all of the other fast food places with not knowing how to take care of their customers.
The pictures of burgers that are in frames doesn't say the the same thing as too the burgers being serve, that's called fraud; your miss leading the poor, something needs to be done or I'll be the first to file a suit!! I will send photos soon!
Extremely poor service
I came to pick my daughter up from work at 9pm last night (Oct 31, 2017) and she came out crying. She said that 1 of the guy’s working named Josh threatened her. He said he was going to f***en beat her a**. Then called her a b****. Manager Renee didn’t do anything about it, because Josh is her boyfriend. Some of the co-works have been ganging up on my daughter for a little while now. One is named Faith. Manager Renee should be fired for dating a co-worker. It should be a rule that managers are not to date co-workers, it causes problems there. My daughter has liked Renee up until last night, because she took Josh’s side because it’s her boyfriend. I feel that this is going to continue to be a problem there. I went in last night to talk to the manager Renee and she was rude. She tried to blame it on Hannah and said she just wanted Hannah to stock up the chicken nugget sauces. She tried to tell me that Josh never done anything. Well I’m sorry but I don’t believe that’s true, my daughter wouldn’t come out crying for no reason. That’s not her. I would greatly appreciate it if you would do something about this and I would like for you to contact me. Here is the Wendy’s my daughter works at.
11 Alpine Drive,
Batesville In 47006
Tried giving your location off 126th in fishers Indiana a second chance last night on the way home
Could not a person who spoke good English
WHEN getting home discovered that they had gotten the entire order completely wrong to include missing item.
been in Union city Tn.for 2 months, I Always eat @Wendy's @ lunch time I love the $5 tender combo & got my granddaughter the 4for 4 ask for it fresh I told them I would wait, tried it @ night time Wrong Ideal, The manager in the morning ALWAYS served it lhot Every Time I Asked, the Night Crew We got it, it was warm not HOT & FRESH,IT'S NOT ALOT OF EATING PLACES IN UNION CITY SO WHEN YOU GET A MEAL YOU WOULD LIKE IT HOT& FRESH, VERY DISAPPOINTED
Order #3159 I ordered the taco salad everything comes separate
and there was no salad dressing only salsa Every time we have been to this restaurant # 00007884 we confront some sort of problem we order tio go and we never get what should be in the order bag we live a ways away and it it a pain to go back to this store What is wron with the management here and the employees this should not be so difficult to complete the order right so you ask how was the visit was it was not good.
Three times in the last month I have visited the drive through of the local Wendy's and received mixed up orders - Lake Nona, Florida.
The last straw was yesterday when I went to this Wendy's for three lunch orders. I got back to my place of business to find that one complete order was not there even though I received three bags. I did not receive a receipt therefore I couldn't even tell if I was charged or not.
One of my employees was without lunch as a result!
I called the store and got voice mail. I left a message and no one has bothered to return my call.
Lake Nona is a prestigious area ( upper scale) and growing fast due to "Medical City" therefore, I believe that this is not a good thing for Wendy's as there are many more restaurants under construction in this area now.
Also, there is social media that includes 18 local neighborhoods that share experiences with local businesses and contractors such as pool maintenance companies, yard maintenance, cleaning companies etc.
Perhaps a phone call or email is in order for the store manager to at least return phone calls. I trust they don't want people talking in a negative way about their store. I myself, will not be there any time soon after three times of getting incomplete or wrong orders!
Wendy's has a policy for Senior Citizens that allow for a discount. In the past two weeks, I visited your Store in Coldwater, MI, asked for my senior discount and was informed that according to a new Corporate policy a person had to go inside to receive this discount. I am wheelchair bound and this store is not accessible. I explained this to the person taking the order and still was declined. The parking spaces are NOT correct and I could not go into the store. I know a permit has to be issued and I ask "Why" has this been allowed to happen? Doesn't Corporate Headquarters check on the stores? I might add it is not only your stores. The ADA Code has been law for many years and these issues still exist.
Wendys Boone NC
10-31-2017 10:30 am
I stoped comming to Wendys because the order is never correct
Drink had no Syrup found out when i got home
4 piece tenders only had 3 didnt find out till i got home
special order son of bac was a reg burger after drive threw went over special order 3 times had to go in store to get it correct
just disapointing always something wrong
I just went to Wendy's on Arlington road in Akron Ohio. I had 3 orders in which the drive through was the only option. I was told no multiple order and made to drive around 3 times. At this time the dining room was closed and there was no one in line except me. These dumbasses actually made we go around three times. After all this, I get back to work and they jacked the whole order up, We are missing a chili, two fries and all condiments. I assume I had all these problems as I am white and the whole staff is black. They are rude and make it known they don't like white people. There address is 3329 S Arlington Road Akron Ohio This is unacceptable
We visited Wendy's in Clinton SC at 11 AM 21 Oct 2017 as were in awe how unorganized they were. To start with the cashier acted like she was doing us a favor just being there, she was one of the most unfriendliest cashiers I've ever experienced, We ordered a taco salad and chicken strip meal, the salad had 1/2" water in the bottom making it soggy/ nasty, we had to wait on the chicken strips to cook they brought them out to us minus one strip and no fries, Their were no cups for the ketchup, nor lids for the drinks or straws, the females restroom had no tissue in general it looked like they were ready to close not just opening, An employee came in @ 1120 with the crotch of his pants down to his knees, totally disgusting for a restaurant to allow such,
I just wish you would place a plain grilled chicken sandwich back on the menu. I dislike the herbs, I think it is oregano, on the current Asian grilled chicken sandwich. Scraping it off doesn't do the trick, or trying to cover that flavor up with mustard. Just give me plain grilled with salt and pepper, please. Usually I eat at the Wendy's on 23rd and Grand Central Ave, Vienna, WV.
Very poor service as new franchise took over in Washington metropolitan area controlling hours for employees which sucks quality customer service Area manager said and cursing GM if restaurant to run the place with less then minimum because NPC issued new guidelines hours no matter customer what says every day should be minus in hours resulting bad customer service a long wait and serving old food and mostly focused on drive through because NPC watch SOS I
Looks in this situation Wendys going to be down more in next few months I am a employee since long time with company but never see this worse situation before
I waited 25 min for my food. When I got my order everything was incorrect and messy. Very disappointed and absolutely the worst service I have ever had. Not even busy. It was midnight and we had five cars after us get there orders.
At approximately 9:20 p.m. this evening my family and I went through the drive thru at the Wendy's in Ft. Wright, MY off of 3L HWY. Our order was a small pecan chicken salad (chicken?), #5: son of a baconatter (came with mayo, mustard and ketchup...not supposed to). A #5 with only lettuce, mayo, onion and mustard(got ketchup, no lettuce, on ring of onion, mustard and a tomato. We also had ordered more food and drinks. I was very unhappy with this visit to Wendy's.
Just visited your location at 1420 S. 75th St In Woodridge/Downers Grove, il. Needless to say, I was disgusted with the experience. First of all, there were no paper towels in the bathroom. The soda machine was out of Coke, both ketchup dispensers were not working and there were tons of fruit flies flying around. I frequently visit this location, usually through the drive thru, but went inside this time. It made me wonder about the food we were eating. I will think twice about visiting this location again.
My husband went to local Wendy's store 4580 pomaria SC location on 10/20/2017 ordered fries and chilli driving to work he was eating fries when got to work dumped them out and a test strip fell out of box he stopped it by the next morning and was told a manager would contact him.No one has.This is very dangerous and we don't know if it had been used or not they have it now.we will be contacting health Dept on Monday and his Dr since he ate fried and maybe a lawyer.Get your staff better or close them down
I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.
Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.
After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).
BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).
Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.
Slow service! I have been to this Wendy’s 3 times recently and always the most inefficient service I have ever gotten in a fast food restaurant! Every time I go there is a an angry customer in front of me with complaints about the wait time and wrong orders. This last time there was 4 people ahead of me in line and no one at the register. 3 women were at the counter screaming that they had been waiting 25 minutes and there order still wasn’t up. Come to find out some how it got missed. The place had a sewer smell to it (a plumbing issue?) I decided it wasn’t worth the wait!
Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.
I just visited your restaurant at 250 E 222nd ST Euclid,Ohio 44119
it took me a matter of 14 minutes to get from the door to the casher.there was only one lady taking orders and a lot of people waiting to order. I got to your restaurtant about 12:06 and got my order at 12:20.
during lunch time there should be 2 cashiers do to the volume of customers this restaurant recieves.
The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!
Waited 20 minutes for the most disgusting thing called a grilled chicken sandwich....it had a texture no chicken should ever have...so gross and tasteless. Thrown together, very sloppy. Five dollars, Wendy's should be ashamed to serve this trash...
I was just recently at your Wendy's in Homestead there was a girl named Alicia McDonald's working the window which was very rude second of all I've never heard that I couldn't add an order of fries at the window when there's absolutely nobody in drive-thru third of all after I get through drive thru they didn't they missed giving me one of my sandwiches very disappointed very rude for as far as customer service
I went to Wendy's on my lunch, walked up to counter to someone saying I'll be right with you. She went to the bathroom. I thought OK, as others past no one offered to help. I thought OK, shirt handed. When the other girl came back from the bathroom, she proceeded to counter, put on apron, walked over to a girl behind counter and proceeded to chat with her. As I'm just standing there looking dumb for a few minutes and nobody offered to help. I turned and walked out. Very disappointed
Trainee at register during lunch time....line was out the door!Restaurant is filthy which I reported to my county health department.Absolutely disgusting threw my order in garbage.Staff has a bad attitude!!!
Ordered chili to go (for the second time) it was luke warm and watered down. Order cashier has to take payment and fill orders resulting in long wait time when you’re in a hurry. Luke warm chili I might report to health department. Not a happy customer.
Wendy’s Greensburg pa 15601 route 30 Greensburg. Horrible service. Workers are rude waited almost 15 min in line to pay. French dies were cold. This happens to me all the time there. Ask for Diet Coke but always get regular coke. Have to throw it out and I paid for it. Then I even asked the last time if it was diet and she said yes. It wasn’t. I love your food but need to work on customer service and listening to what people order.
If I could give no stars I would. Went through the drive though and got a burger. Got back to the office (barely a 5 min ride) maybe 10 mins later and my burger was cold. Neither the manager or customer service rep clearly understood my issue. The manager wanted to give me a refund - all fine and good but my lunch hour is over. My questions was once I have paid for a burger I cannot eat, what do you suggest I have for lunch? I am at work, with no time left on my lunch hour and with a burger I cannot eat. So now what? And no I cannot reheat it in the microwave, to much stuff on it... as a diabetic need to eat lunch... any suggestions Wendy's? Maybe if you made the manager's drive out to the workplace and replace the burger they will comprehend the issue better and train their employees.
I am tired of spending a ridiculous amount for orders that are incorrect.
I also went to our Wendy's in downtown Apopka, FL at 8pm on 10/10/2018 and the main sign was not lit up.... It usually is not, and the menu signs were lit up but no one was in the store except for one person that I could see talking on a cell phone in the seating section.
I then went to the Wendy's in East Apopka to order and they did not have the dressing that goes with the salad I ordered.
Cashier that takes money at first window does not give change back. I ordered $1 chicken nuggets w/tax $1.09 and gave her $1.10 She said thank you and that was it. I said I gave you $1.10 and she said I don’t have any pennies. It is not the fact that it is a penny, it is the fact it was so easy that she kept it. So if she did that to me then what other nickels, dimes and dollars is she keeping? She could have gone to the manager to get correct change. If your policy is to not give back exact change, then you need to post it on your windows for customers to see. Please check into this employee. This was at store 8487 at 5:43pm central time,
Ordered the 4 for $4 with spicy chicken wrap for lunch when I got back to work to eat it. In the weap was a long strip of chicken little lettus n some cheese with sauce. The chicken wasn't even the size of my finger as you can see in the picture. I a woman with regular size hand. I was like oh my gosh. I took a picture. Went back up to our Wendy's restaurant. The manager apologized as if I'd like a frosty. I didn't order a frosty. She took my name and address said they would send my a coupon. I hope it's not for a frosty. Oh my. Just put my name in the drawer for another wrap would be easier. I eat different stuff up there all the time but this is a first time ut has ever been this small. If the chicken is that small may I suggest they put the whole piece on it. I have attached a picture.
Wednesday 10/10 I came in to get (2) two for twos with the double stackers. I asked to have one of the double stackers with just ketchup and mustard only. In addition I orded a jr cheese deluxe and a crispy chicken sandwich just plain. The chicken sandwich was marked the others were not. How was I to tell the difference with out opening and checking to see which one was the the one with just ketchup and mustard? Also they put cheese on both including the one I asked for with just ketchup and mustard. After trying to wrap them up I was pissed off. I went back in and told the same lady after waiting in line again that the I need to get two new ones due to me having to man handle to tell difference and that my work crew should get warm food. I again orderd two double stackers and stressed one with just ketchup and mustard and the other regular and to please mark the one with just ketchup and mustard. She said so you want cheese on both right? I once again repeated the order. She then charged me for the two plus 6% Michigan sales tax. I reluctantly paid it and then went down to the pick up area and explained to that person, thinking she might make it right for me since the order person just didn't get it. After some time she handed me a bag with the one marked so I could tell the differnce and said have a good day. I replied to her that "this is not the end of this" and subsequently wrote this complaint. The store in question is the one in Okemos Michigan. After this experiance, i'm am not sure that I will ever eat at Wendys again. I can't believe it!. I bought the right to tell anyone and everyone that story for less the $5.00. I'm just putting you on notice. I doubt any response on your part and not sure if I want to pursue this any furthed based on principle alone. Signed Mark L. Ingalls, 6082 Pheasant St., Haslett, Michigan, (517) 285-5805.
Today I went to Wendy's and it was a lot of people there so I waited for my turn placed my order and waited about 15 minutes for my food. There were two Sheryls on the screen and he said order for Sheryl and I walked forward to get the order and I said to him crispy chicken. He said NO!!! With a attitude. I think that he is the manager. He is African or Jamacian and speaks with a accent. He also talks to the people that work there with a serious attitude. This was a meal for myself. I work with door dash and the forestville and Temple hills store will have you waiting for your food for ever. I no longer go to Wendy's for any door dash I decline it.
Today, 10/5/18 at 1:00, was the worst for me, usually I just get the wrong thing. I know they were busy, but today I was told that they were waiting for chicken tenders to get done. I moved forward as requested and waited 20 minutes. I had to return to work so I left. I knew going in was not going to matter as I was told by another that they were having problems inside also. I will not return to the Gettysburg Wendy's again.
the Wendy's on 3710 Belt Line Rd, Addison TX 75001 one of the employee's his name was Dontaveous is loud and belligerent 24/7 everytime I come here he's become somewhat of a disturbance to everyone here and it's not as peaceful when he's here. I'm sending this message because I believe that this sort of behavior should not be condoned espially by the employee's of this food establishment you should not walk into a restaurant to eat and enjoy a good meal and have to feel uncomfortable that is all. I believe that by sending this message a solution will be made and this ongoing problem will be over. I don't think anyone should not get to enjoy peace in eating at an establishment they paid for service.
I would like to see you change to paper cups to help the environment like many other food services such as Starbucks have done. I'd like to be proud of one of my favorite places for "take Out" here in Columbus. As a amatter of fact we have a small chili in our frig that we are having over rice for supper this evening. As a positive I really like the Senior drinks as I am 82 years old. We have a Wendy's a short distance away in both directions North and South here in Clintonville in North Columbus. Ida Young
This is not a complaint about your service of your restaurants it's a complaint about how your management treats employees my son recently got hired there and today October 4th he asked the manager on how to make something that he didn't know how to make in she said ask someone else and proceeded to laugh very rude and then his starting shift was at 11 a.m. he asked if he could take a break at 3 and she said no ,,Really now as an manager i thought is there to help in anyway,,in any situation ,,,,I know i have been in alot of businesses such as grocery stores and restaurants it's just very discouraging for these young kids today to try to make a few dollars and feel they're being disrespected it's his first job,,,, to show him responsibility and respect for others so with all this said I hope for the best for your companies and more understanding and friendlier managers and the furture,,,oh b4 i go its goin on 5pm still no break,,,,this is not right,,,for this to be happening,,,no break insane,,,
Consistently, Wendy's in Prince Frederick, MD delivers terrible food. I decided to give them a break and not go there for 3 months after years of bad service. On Monday, October 3, 2018 I decided to give them a try. I ordered a double, with everything except pickles, I opted for the meal. My burger had 4 pickles on it, and was so cold the cheese didn't melt. Literally, it was still in its original form. It was like they made it for someone else, didin't use it, and gave it to me, knowing full well I asked for no pickles. The fries were ice cold as well. I wound up trashing the meal, and vowing to never go there again.
It is like they do not care what they serve people, as long as they get their money. Disgusting and I am through with them. You can tell things have changed at the chain as they do not advertise as much as they used to and their ranking amongst other burger joints has them rated low.
The Wendy's on Arlington St. in Green, Ohio has to be the worse Wendy's I have ever been to. Tonight it took them at least 8 to 10 minutes just to take my order at the drive thru, never received a receipt or apology for my wait. They messed up my order and then gave me old fries that had to been sitting there for a long time not to mention I ordered 2 baconators without mayo and I got 2 double cheeseburgers, or whatever those were, with mayo on them. The place is dirty, the staff doesn't know what they are doing. As people were waiting they were talking on their phones, shoving a burger in their mouth, putting their hand in people's food, wiping their nose while cooking food and didn't know how to operate the screens that displayed orders. When I got home my children went to eat this so called expensive food I had just bought and said it was horrible tasting and had stuff on it, we dont even know what it was. We ended up throwing the food out that cost me alot for 2 medium size baconator meals. Worst customer service, dirtiest place and worse food we have ever had. From the time I got in line for the drive thru and finally got my food I would say I was there for about 20 to 25 minutes I thought this was fast food! I will NEVER return to that Wendy's again! I really hope someone takes this complaint serious and makes the necessary changes to that restaurant so no one else has to experience what I did tonight!
Hello. Unfortunately I have a complaint on the Wendy’s in Williamsburg Virginia. Store number “00000482 1989 Richmond road Willimsburg Virginia 23185.
Tonight at 6:57 at night my family and I went to get something to eat. We waited almost an hour to get food and was yelled at by an employee. The employees are locking the doors to the restaurant, which I find extremely dangerous considering the customers are still in the restaurant. They don’t want anyone coming in so they yelled at my son when he opened the door for a lady and her daughter. She screamed at my son to stop opening the door! There was a mentally disabled man in front of us that didn’t get his food so he asked for a refund, which they would not give him!! He then got upset because he said he missed his bus to get home. He kept begging the manager for a refund and the manager wouldn’t even acknowledge him. We finally just walked out, after we found a door to get out of!!! What in the world is going on with place?? I’m considering calling the Williamsburg fire department and telling them that they are locking the doors with customers still in the building, what if there was a fire?
asked for Hamburger got JR not large. Clerk at window stated that is what you ordered. Not so - pull the tape. Asked for regular size manager showed up " now problem I'll just charge you for the difference." My comment no you will not- I asked for her name- she then said no charge. I just left a store where attitude sucked- came to you instead of your competitor right next door. Just purchased a dinners last night and get this BS.- intent defuse- resolve issue- seems this staff needs a hell of a lot of training? Rt 50 Cortez Blvd Brooksville fl.
The most dispicable filthy place I have ever seen. I let them keep my money for my order as it was so dirty and disgusting I could not have not ate my meal. The French fry packets stored on the floor. I am going to contact the health department as I have never seen such a disgusting mess. I asked for the manager and she could have gave a shit less.
9/20/18 @ 4:00 pm Store 11633 ( ZERO stars for this store)
I went inside the store to avoid a very long line of cars in drive through. Kevin, who took my order, did not acknowledge me, acted as if it was a imposition to take my order, did not thank me for placing the order, and then walked away. I wasn't even sure if he had placed the order.
Eventually my order was sitting on the counter, but no one would give it to me, and Kevin had strangely disappeared. Finally a lady came up and tossed the bag on the counter. I took it and left. I would have left this terrible excuse for customer service pass, but when I got home I realized they had only given me 2 dressings for my "full size" salad when I requested four.
I have placed this same order a hundred times at other Wendy's, and never has my request gone unanswered. I did call the store manager about this lack of customer service, and she asked me to come back and they would correctly fill the order. Why would I go back into heavy traffic to complete an order which they should have gotten right in the first place. This store is in serious need of customer service skills and attention to detail.
Ashley was very rude to me when I tried to swap sweet tea for unsweet tea. She refused and said, Well, the server got it out of the unsweet machine and it is UNSWEET. I said, it is sweet. She disappeared and left me at drive thru window. I flagged down a lady i thought was manager. she apologized and said she would handle it. A nice guy swapped my tea with a smile
Manager said not to call corp. It would come down on her. Im a customer over 25 years and always treated so nice until today
I went to Wendy's @ 4300 Kirkwood Hwy, Wilmington, DE 19808 to get a half Harvest Chicken salad with extra chicken as I always do, I usually have no issues but then again I usually go to the Wendy's a little further away in Elsmere, De because they are on the mark there and always good--But today I was in a hurry on my lunch went through the drive through @ 4300 Kirkwood Highway Wilmington, DE 19808 and order the same as always--I arrived back at my office to eat my lunch in a hurry as time was close and there were literally 3 small chucks of chicken-- I immediately call the Wendy's 302-998-1804 and voiced my complaint to a female who told me she was the manager-- I asked her name and she avoided giving me any information-- all she said was I could bring the salad back and they would refund the 1.50 which they charged me for the extra chicken that was not there-- I repeatedly said the $1.50 is one issue the other is the fact there was only 3 pieces not filets...not strips just pieces (3) she took my name said they would refund the me the 1.50 when I again asked her name she hung up on me-- I tried several times to call back and got a recording-- I am so frustrated because I don't have a receipt which WAS NOT given to me and I honestly didn't think anything of it as I paid cash $6.29--- This is the worst Wendy's by far and Dave Thomas would be extremely disappointed to say the least.. My name is Linda Williams and my contact phone# 302-299-9909
My wife ordered food from you at opening, 10:30am. On the first bite I got a mouthful of hair. I opened my burger to see a fly so my assumption is either someone dropped my food or swept debris into it. I tossed our food onto the counter and told the cashier that I wanted a refund and that he needed to check their kitchen. Long story short the day manager, Ryan, kept telling me I was unreasonable and my actions were uncalled for. My actions being demanding they check their kitchen because they are selling tainted food. ZERO concern from him. If I could rate you 0 stars I would.
Wendy's #00002347 located at 603 Clairton Blvd Pittsburgh PA 15236 on 9/19. Once again and this was a lunch time went through the drive thru and burger was warm bun was burned and fries were not even warm. When you go through a drive thru that means to me your on your way not sitting in the parking lot. We have gone through this drive thru several times and different times of the day dinner, evening and food was not Wendy's standards. I've taken items back in to have them made over. I have always enjoyed Wendy's but will never use this one again.
The food was okay. No real problems with that. The problem is the freestyle drink machine. I love Coke, but these machines ruin the flavor of Coke. I'm surprised Coke distributes their products this way. I am starting to avoid restaurants that use these machines. I like Wendy's but have decided to not eat there much as a result of a bad lunch experience yesterday. Thanks for the baconator but I'm out.
Went to drive through around 11am on Sat., 9/8/18. Only one windown open, so paid and got my food at one window.
Dealt with 2 people. BOTH of them just handed me things. NOT A ONE said ANYTHING, most esp. thank you.
RUDE> in addition no receipt was given. Girl took a long time to make change, seemed fishy.
To top if off, my order was wrong when I got home. What happened to this Wendy's???????????/
Went to Wendy’s west side Spartanburg last night. Ordered two double cheeseburgers with mayo only, and one with lettuce and tomato. Got one double one single and the one with lettuce and tomato had the greens from the salads on it sprouts and all. All of the staff were laughing inexperienced teenagers. Everyone that came in was laughing at them and making fun of them. They also announced they were out of chili! A police officer ordered something at the window, drove off and had to come back, come in and get his correct order. The meat was very old and dry and made both my wife and I sick! I had to stay home all day today due to this. WE WILL. EVER PATRONIZE A Y WENDYS RESTAURANT EVER AGAIN.
I went to lunch at Wendy’s in Annapolis, md on West Street. They did a Reno on dining area, it is horrible seating is like school seats. Seating is uncomfortable and the food was not fresh. I will probably never go there again. What were you thinking when you did the dining area.
I purchased a grilled chicken sandwich from Wendys on Howe Ave in Akron Ohio. The Sandwich had a long piece of hair in it. They would not give a refund or replace my sandwich. I will NEVER go to Wendy's again.
I usually and in many many years have never had any problems with the accuracy of my food orders from any Wendy's in my area and beyond, but for the first time on 09/04/2018 at 8:15 PM at the Wendys store at 900 N. High Street Hillsboro, Ohio.....After 2 days and all day in the middle of moving myself and my family, I myself drove through Wendy's for a meal. Over the intercom the server at the Drive In window was confused as to what I clearly said and ordered (this usually never happens either! Wendys is always very attentive and quick!!)
He finally heard my order and it showed on the screen correctly I drove up and paid but again.... he was confused and asked.... Did I order a Frosty? yes.... Did I order a lemonade? yes...... At this point after going over my $10.47 order again I was sure he had heard me correctly and my food was on the way. I was in a hurry yet paid for my food and was given it through the window and mistakenly didnt really look at my order or think about what was missing until I had pulled away and when I discovered I DIDNT receive 2 items I had paid for (2 drinks) I did not want to fight traffic to go back and do what I had just done AGAIN. And thought it wasnt worth my trouble but I was and am very disappointed that after years, decades! of driving thru Wendys I had such a problem in my order being complete.
I just visited my local Wendy's for the last time! They are rude at the Sterling, IL location. I just visited on Sunday, September 1st and the guy acted as if he had never worked a minute on the job but come to find out has been there a while. They gave me the wrong order, which was meant for the car behind me in drive through. They have never been efficient or had smiles!
Ordered at the one in Fort Scott, Ks. ordered with onion got one ring of a slice of onion on my sandwich. At over 5$ a double you should give a full slice on your sandwiches. You need to use dill pickles instead of bread and butter pickles.
My order was not ready when I pulled up to the second window for pick up. I was told my chicken tenders were not done cooking and was asked to pull over to the side and someone will bring it out to me. That was fine with me and figured at least I have hot food. I waited 10 minutes finally my food was brought to me, grateful I drove off. Once I got home my tenders was warm, rubbery and old looking. I am highly upset top say the least. $7.10 wasted again at Wendy's.
My husband and I ate at Wendy's located at 1942 Munson Ave in Traverse City Michigan this evening and couldn't believe what took place. The night manager was barking orders at all of us telling us exactly how we should order our food and telling the gentleman in front of us he only had two hands and was totally rude to him and everyone in line. When we left, another man came over to us (in the parking lot) and remarked that he also had never experienced this in a fast food restaurant or any restaurant. Cannot imagine working for this guy!!! If you are having problems with this store he is the reason. We will not go back as long as HE is in charge, what a jerk
Came into your Canyon Texas store. No one was anywhere behind the counter. Several people finally came and looked at us but didn’t wait on us. One guy looked like he had been asleep. We listened to 3 songs play before someone finally spoke to us. By that time we were headed out the door! Went to McDonalds. Not likely to come again
I went to your location at 8720 Rachel Freeman Way, Charlotte, North Carolina, the cashier was Danisha at 1:43 for lunch. My co-worker that was on lunch with me started ordering her food first, which was fine. I told the cashier that the orders would be together since I was paying for them, she then replied that information was irrelevant at that moment. I didn't like her reply but I didn't say anything because my lunch is only 30mins so I wanted to hurry up anyway. So I placed my order and in the process of paying, your cashier then says "ooh that baby got your belly button poking out". IM NOT PREGNANT, NOR DO I LOOK PREGNANT. She assumed that my pants buckle was my belly button. so at that point, she could tell I was not happy with the service so I took my cup from her and went to get my drink. One of the other customers that heard her because she was very loud about it came up and whispered to me that I don't look pregnant and she just doesn't have any manners. So while we were waiting for our food and standing near the drink machine, she asked me from behind the counter was I still mad at her. I said, yes especially since she keeps deciding to talk like she was talking to the whole restaurant, then she goes and gets our food and hand it to us. I didn't even eat my food. I didn't trust what she could have done to it. I didn't see her give anyone else their food, she stayed at the register, but she goes and gets mine after I said I was mad.
What really made me mad is that I lost my baby in March so her bringing that up just made me think about my baby more. I wasted my money because I was afraid she did something to my food and now I'm never going to that location again. I'm not sure if you give any type of customer service training for your cashiers but she is definitely the worst cashier I have ever come across. She was talking to not just me but other people like she knew them. That's not good customer service, its good to relate, but its bad to assume things and its even worse when the rest of the customers can hear it. I know this email is about 3 days late, but I couldn't find my receipt until today. It was still in my co-worker's car. If I could give no stars I would. I don't know how the food was because I refused to eat it and the service was the absolute worst ever. Not one part of that short time being in there was a good time. Even worse, the other people behind the counter heard her but no one said anything. Either there was no manager there at that time or they just didn't care as long as the orders got out. I would say she belongs in the kitchen away from customers but she shouldn't even touch people's food anymore. I have been in customer service for over 18 years and every teacher I have had would pass out if they saw how she speaks to people.
8/28/2018 1:43 pm
I used my Visa ending in 1048 total was 8.66 auth#154638
It was listed under my co-workers' name Ky but it was my debit card that was used to pay for it.
I never go to the Wendy's in Jupiter, Florida. It is the worst ever. Today, in a rush , I broke my promise and went again through the drive in . I got there at 5:25 pm and waited until 5:45 to give my order at the drive thru. I stated I wanted a plain Hamburger with just ketchup and mustard. NO CHEESE. I went to the pick up window and again reviewed my order and stated NO CHEESE . I drove home and got a hamburger with mayo , mustard, pickles , lettuce tomato and CHEESE. To say the least my son would not eat it and now he is hungry and I am looking for something to appease him before he goes off to practice. THE WENDY'S IN JUPITER ON INDIANTOWN ROAD IS THE WORST WENDY'S IN THE NATION. IT IS CONSTANTLY GETTING ORDERS WRONG AND THE DRIVE THRU IS THE LONGEST WAITS. THIS HAS BEEN GOING ON FOR YEARS AND SINCE THIS WENDY'S CAME TO JUPITER. YOU IN CORPORATE DO NOTHING TO FIX THIS MESS. I WILL NOT GO TO WENDY'S EVER ANYWHERE AGAIN.
1483 Olentangy River Rd., Columbus OH
Around 6:30pm 8/18/2018
one of my security friends was getting me some food at your Wendy's drive through, he went through and afterwards, realized he didn't get the frosty from the receipt, so my security officer friend swung back around and ordered a frosty for himself and a double stacker, as he approached the first person your drive through lady didn't realized he ordered a new frosty and she owed a frosty from the last recipe and had a receipt for the last order that he didn't get the frosty from the first order, so she leaned over to look inside my security officers friends car to check if he was hiding a frosty. Not only that, your guy on giving out the food at the delivery said to my security officer going through the second time around that you guys don't have any honey mustard, so my security officer told him he just got a couple on the last order how can they be out in the middle of the day, then the guy gave him a couple more.
Wendy’s 2434. 1100 nw 54th st Miami. Drive thru line has a wait if 4 to 5 minutes before they answer. Each car just sat there until someone answers.
We were at the Wendy's next to Hershey Park in Hershey, PA on August 13th, 2018 at 1:30 pm. The service was very slow at the counter and very inefficient, with a number of items missing from the order for a family of seven.
However, my main concern. was the management having only one person at the counter at the time, take orders, taking the money, and then getting the food items without washing his hands or putting on gloves. He would package the fresh fries, make the frosties, and touch all of the packaged food he placed in the bags. As you know this is a violation, and an embarrassment to the company when violations like this are made public.
I bought over $18 worth of items at Wendys on the Sharpsburg Pike in Hagerstown, Maryland this afternoon.
One of the items was a large Southwestern Salad. The only items in the salad was lettuce and a slice of tomato.
I live in Smithsburg about 10 miles from the Sharpsburg Wendy's and did not realize what was missing in the Salad until I got home.
I feel this was really poor customer service.
I'm 66 years old and don't make complaints often. But this was just poor service.
9 Grove Creek Circle,
Smithsburg, Maryland 21783
how can you go into wendys at 4301 W Centre Avenue, portage mi at 6 pm lunch time and get cold , mushy food?? this has happened more than once....you need a new manager....
We at dinner at Wendy's in Defiance Ohio, I ordered a small serving of fries and got a large, the fries tasted old. My hamburger looked like a mac truck ran over it and it looked like it was sitting for awhile too.
So I go to the condiment table and the floor was so sticky it actually took my shoe off of my foot!!!!!
The carpet needed to be tidied up too as food was laying on the carpet. No it wasn't busy as the workers seemed to have time to lay over the counter!
I went into Wendys today to get 2 large chocolate frosty's. Chanise was talking to a man about job openings. He said there were openings at Dollar General and others around Wendy's. Chanise said I hope so I can not work here. Finally, he saw me and stepped aside. I ordered and Chanise brought them to the counter. I looked and the frosty was over the cup all over the sides on both. She said to me, I thought they were for here, then she says the lids are over there. I looked at her and said under my breath. Are you for real! The Customer service at this location is very poor at times. Does the manager see or know what goes on? I was there at 3:29pm on 08/09/2018. The store # 00001131. My ticket #20081.
I do not want anything. I just want you to know about the service from your employee. She does not like her job this is for sure.
Thank you for listening.
I just bought lunch at Wendy's in Camillus, New York, which was a chicken sandwich. I never had a chicken sandwich that was actually TOUGH. It was like eating a grizzly piece of chicken. I even looked to see if it was all grizzle. It wasn't. But it was horrible. I had to throw it away.
Ive never been cursed or yelled at from a wendys or any fast food chain EVER in my life. I requested a bbq sauce and was told I could only have one sauce so I said ok ill have a bbq. They insisted I had already been given one so I replied ok no I haven't but ill pay for an extra. I was attacked by 3-4 employees and felt threated and racially profiled for a BBQ SAUCE. I requested a refund and kept being told I was holding the line up?? Finally I was given my money back and went to mcdonalds and was given 4 sauces of my choice. SOOO disappointed in this and Wendys as a whole.
Restaurant conditions sweltering hot in Louisiana in August , fountain drinks out of service, told after we started to order. Card POS glitchy to pay with debit card. Flies in restaurant.
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