Wendy's Complaints Continued... (Page 4)679+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
We were at Wendy the in Indianapolis, IN. 5230 E Thompson Rd. on Oct 1,2017. Place our lives order as waiting we notice on the floor behind the counter food, junk all my over it was filthy. While the workers walked in it. Not busy but still didn't clean up. Our hamburgers were old or recorded, bake potato was cold and started to turn dark. One bite was enough to turn us off. So told the manager, she gave our money back.. I ask her to stand by me and see what a customer can see on the floor a big mess of food. She said she couldn't see it!!
This Wendy's is a disgrace to the founder Dave Thomas and should be shut down immediately!
I will be reporting it to food service in Indianapolis.
yes I had to put the order in for a small Frosty and ask for chocolate they give it to me it's vanilla and they're going to take it back up they say that they don't have no chocolate my cousin made it separate order and they microwaved everything that tomato lettuce onions microwaved it all very disgusting it is not ran right and I did not see anybody in the back wearing gloves me know and as a cook by law you supposed to wear gloves in the back
Cannot Be Rehired at Wendy's in Austin , Texas Anymore I Know a Manager Was On 09 / 26 / 2017 and Now She Cannot Too Bad For I Need a Job . Such a Shame This Company Lost a Good Employee Too . I Was Wrong to Have Issues I Cannot Take Back .
I was at Wendy's on Metropolitan Avenue in Queens in drive through (5:00pm on Thursday, September 21st). The male attendant handed me a fruit punch, and the top of the drink was not on correctly as he was handing me the drink. The drink was all over my pants and top, and inside my beige interior of my truck. He didn't even apologize to me, and was laughing and smirking. I find that very disturbing and lack of professionalism on his part. I called and spoke to the manager, and I even heard her say when this was occurring that he didn't even apologize to the woman. I am so annoyed with the quality of service! Thank you.
The Wendy's at 3531 U.S. 1 north st Augustine , Fl has very bad service we came through at 150 and didn't get our food till after 200 pm . The girl in the drive thru was very rude kept asking is that all when clearly she could hear two people talking . She forgot one of our frosty's and didn't even apologize he'll she didn't even say anything at all just gave a dirty look and handed me the frosty . She also failed to give a receipt.bad service all together,,,!!!!! She had long blond braids .
My grandmother (93 y.o) is wanting to give her great grandchildren special prizes for a family Christmas contest this year. She is wanting to obtain $.50 off and possibly a free frosty and then place the coupons in individual frosty cups and give them to the kids. I have visited my local Wendy's (Kokomo, Indiana) to no avail. She is more than willing to pay for the coupons and cups, she doesn't want to leave the younger kids out. I have talked with one general manager who was going to get back with me per e-mail or cell phone and I have not heard from him. I stopped back in a couple weeks later and talked with another manager and he also took my name and cell number and said someone would get back with me. I still have not heard from anyone. If this is going to be too difficult for your company to pull off, she is good with that and will be disappointed but can try another franchise. Thank you for taking the time to read my e-mail.
Della Mae Jarrett and Bernie Higgins
Wendy's Restaurant appear to deny access to peoples with disabilities in Manchester and other locations in the state of NH. They claim that the buildings were built before the rights of disabled peoples came into being. So that they do not have to comply. However, if this is so, then why provide parking spaces designated with the handicap logo or provide a badly constructed stall in the bathroom for handicap accessibility?
The Wendy's located on South Willow St., in Manchester, NH one of the inhumane cities anywhere USA, does not provide a handicap entry system into the restaurant. No push button access. Meanwhile, the ladies room bathroom has a handicap access stall, but the door to the bathroom is so heavy and opens in instead of out, so that navigating a wheelchair in this very small space is problematic to say the least. The door to the handicap stall is partially open and has no slide lock to keep it closed so when a person in a wheelchair, walker or cane accesses the bathroom, they have to do battle with the open door while trying to get through the door of the restroom.
It is a contradiction, either no access as is allegedly allowed due to the timeframe the building was built, or provide full functioning humane access to your facility from the outside to the inside as well as to the bathrooms which should have an access button as well.
It boggles the mind to see how callously these concerns are manipulated and denied. And City Hall in Manchester allows it to be so.
Please do the right thing. All of these expenses are tax deductible. If you can take their money as a customer then perhaps you should comply with their constitutional needs of access to Wendy's Restaurant anywhere and everywhere one exists.
Ginger Ferrer, Community Advocate, Manchester, NH.
Think of the value publicity wise, if Wendy's provided full access inside and out to their handicapped citizens and customers to show they are complying with the law and the rights of these citizens.
I am a loyal customer that visit your Wendy's restaurant just about every other day. The time I visit there I always get the chicken nuggets for my 2 year old grandbaby, along with a vanilla frosty that she loves. I go to that particular Wendy's because it is like a mile from my grandbaby's day care. I just want to say I am so disappointed because every time I do go there, their vanilla frosty is broken. It have been down for at least a month or so. I keep asking the people that work there, when will it be up and they always tell me they do not know. I always go through the drive thru window. One other time I did go thru the drive thru there was this young kid that got short with me when I asked him when it will be up. I did not like that. I was going to call and report him to the manager there, but I did not, I just let it go. What I want to know is when the machine will be back up, because my grandbaby loves the vanilla frosty. Thank you
I went to Wendy's on Greenaway Dr. and highway 18 in Jackson Mississippi and I ordered the JBC which was really great at your Ellis Ave location in Jackson Mississippi. My burger bun was wet on one end from them putting a soggy tomato in pieces in it. My burger was no where nearly as great as Ellis Ave prepared my JBC. I'm never eating there again it was about 11:25 PM. The young man who took my order was very pleasant. Please make sure this does not happen to anyone again and I did not receive my receipt either. I also had to ask for my senior discount over two times before I was told I was getting it. I threw the burger away. Hopefully my nuggets are ok my order was luke warm.
Had to wait almost an hour for two four for 4's, a kids meal and two potatoes. Management was rude and unconcerned
location 4851 e. 60th st. commerce city.co. we had two chicken salads. they didn't have the mango chicken salad we normally get,so we got a different salad,the lettuce was old and brown, we found three large pieces of the lettuce core in the salads. paid with a credit card. no receipt was given to us,we thought it was in the bag!! The lettuce was old and should not have been used in anything. We will not be returning to this location or any Wendys!!!!!!
This afternoon, approximately 3:30pm on Wednesday 9/20/2017, I placed an order at the 7656 Charlotte Hwy, Fort Mill, SC 29707 drive-through. Please know that my son only likes Wendy's chicken nuggets for lunch everyday and he is almost 17 years old, so I have been to Wendy's at least twice a week for 17 years placing pretty much the same order with the exception we no longer order spicy nuggets. I started by asking for a large number ten combo with a sprite and no sauce. The female employee in a snappy tone asked, "Is that all?". I asked for three orders of the six piece nuggets off the right price right size menu and a large chocolate/vanilla frosty. I also noticed that the combo was a small, so I pointed it out that I wanted a large, to which she responded, "You didn't tell me that!" Now, one snap I can handle but two snaps and now I know your being rude. I get up to the window and she continues with an annoyed attitude, rudeness. She snatches my credit card and basically throws it back at me, and shoves the drink and frosty at me. Now, I'm done, I point out to her that she is being quite rude and she informs me that she didn't hear my order, turns and walks away from the window. The next thing I know, I can hear her loud and clear talking about me to other employees.
I am really not an unreasonable person, I have never had any issues at this Wendy's store and I have been going to this particular store twice a week for three years. After today, I will not be going back to this store again. There is a manager who is a fine gentleman, perhaps he is no longer there and there are several women, all who know my son and I as we order a ridiculous amount of chicken nuggets and were even more obsessed with the spicy chicken nuggets. Its to bad this particular sour puss has caused us to leave, she is an awful representative of the Wendy's Corporation, its associates, owners and executives.
I went to the Wendy's located at 1246 Hopple Street, Cincinnati, OH. on 9/19/17 at 9:47 PM. I went to drive thru and ordered a 4 for $4 which was a Jr. Bacon Cheeseburger. There was only 1 car in front of me at the time and no one else behind me. When I pulled up to the first window and there were 3 employees standing there talking. One of the employees took my card while the others just kept her company. One of the employees I'm assuming was on break because she was just propped up on the wall talking. The other employee was also standing around her but on her phone texting. I assume she was on break too. This wasn't professional for the business nor safe for the employee cashier. Having too many people around you while on the register can lead up to money missing from the drawer as well as mishandling of the money to the customers.
As I drove to the next window, there were 2 employees standing around there waiting on the food. After 5 minutes 1 of the employees asked me had I received my drink yet, I responded with a no. She then proceeded to give me my drink. As I was still waiting for the rest of my order, a young African American lady in street clothes walked behind the front counter with an infant in her arms. She didn't seem like a manager because if so she would know that children aren't allowed behind the counter. A male employee walked up to the front to take the order of a customer and apparently she didn't have any money because there was a lot of ruckus going on about it. It wasn't professional how everything was handled. The lady looked like she was homeless and was asking for a small fry so the employee asked her if she had the money and she said no. The young lady with the baby stepped up front and asked what the customer had said. This is when I made the assumption that she was the manager after all because she said she was going to call the police on her. There again this situation was dealt with unprofessionally because she's addressing the customer with an infant in her arms. That put her and the baby in a very dangerous position had the customer decided to harm the manager. After about 5-10 minutes, I was given my food. My fries were barely warm. I returned my fries for a fresher box which it was given to me in no time. After I drove off, I wasn't pleased with the rest of my food. My nuggets were cold and my burger was old. When I pulled the burger out of the wrapper, the top bun was extremely greasy and the wrapper was greasy. I was already away from the establishment so I couldn't take my food back. So I began to eat the burger. The burger was tasteless. Nothing had any flavor, from the burger down to the lettuce and tomatoes. This was one of the worst experiences I ever had with Wendy's. Business at this location runs very slow at night and has a lot of untrained teenagers. When I use to work for McDonald's when I was a teenager, my manager would always say if you have time to lean you have time to clean. There's no reason why the dining room lobby, outside, drive thru and behind the counter isn't clean if there's no customers available. The management team needs to be reevaluated and training better. There's nothing worst to see then a bunch of ghetto acting employees standing around talking about their dates, home, text, etc. I hope this restaurant gets it together.
I go to the Wallingford, CT location every week. No matter how manNY or how few people are there, they are very slow 100% of the time.
You can expect them to be out of napkins, ketchup, hot sauce, or crackers for the chili every time I go. The place is not kept clean.
Just thought you should know.
this place does suck to sat the least-we ordered a chicken salad-the salad was very dirty and the chicken had mold on it-the drink machine didn't work right at all-the area around the grill was disgusting-very dirty and messy-we will NEVER go there again for sure
I was in your Wendy's on Hwy 20 in Cumming, Ga. today for lunch. I could not believe how filthy the place was where the workers were that I could see. The floor looked like it had not been cleaned in a week. There was grease on the floor, French fries on the floor, paper on the floor. The cooking surfaces that I could see were dirty. If I had been a health inspector from the health department, the doors would have been shut right then. The place would have been written up for multiple violations Furthermore, out in the eating area I observed a young lady cleaning the area. She did not wipe the surfaces down with a clean rag and cleaner. All she did was clean off the surface of the tables with her hands and rearrange the chairs. Customers were eating on dirty tables. There was trash on the floor that she did not care to pick up and put in the trash bins. I ate my food there but it will take a complete overhaul of personnel in this restaurant for me to go back. They all had bad attitudes, making fun of drive thru customers. I could go on but won't. Dave Thomas would be rolling over in his grave if he saw what I saw today.
when I first ordered gave name started waiting then noticed that they had to many orders lined up and confusion I started seeing everyone behind me were receiving their order except me got back in line finally got back up front and asked for my money back he needed help doing this a young man came up and was going to handle this when the guy who took my order and the line cook got in a shouting match with vulgar language which led to a fight breaking out which shocked everyone sitting eating dinner many senior citizens looked on the fight hit the ground the employees having no adult supervision or training were stunned some scared,we all waited for the police to come.finally got my money back but did not get to eat this happened at the wendys on anderson ave. manhattan,kansas
My husband and I stopped into our local Wendy's a week ago at 2098 North Bend Road in Hebron, KY 41048 . We both went into the restrooms and then ordered our food. While waiting we noticed all the trash cans were overflowing to the point of not being able to put another item into them. They gave us our order and we turned to fill our drink cups. The drink counter was a mess. It was wet and the cups & lids were still in sleeves and laying in the liquid on the counter. We filled our drinks & proceeded to the table. Our burgers were room temperature and the chili was lukewarm. Neither of us mentioned it. When we left and got into our truck my husband said I didn't want to say anything until after we ate but that restroom was disgusting! Absolutely the filthiest restroom I have ever been in. The handicap toilet was filed to the rim with toilet paper and human feces. Wet & dry toilet paper all over the floor. The Ladies was the same. The doors on the handicap stalls were standing open. I Neither of us wanted to say anything because we didn't want to ruin the other ones meal. My husband says he will never go to another Wendy's as long as he lives.
It is really sad because we both love the chili and burgers. The chili is normally to hot to eat immediately and the burgers are steaming. We are sending this to tell you it would be in your best interest to slip in this location and see for yourselves how filthy it is.
Steve & Donna Beebe.
#00007162 - Jax, Fl Univ Blvd, = My office has been visiting this location once a week for the past 20 yrs. and have had nothing but perfect service, food, etc. I use to complete the Survey bcuz of the exceptional service. Not anymore I wont! You have gotten rid of the staff that cared, and you have replaced that staff with a bunch of "nobody" cares employees; with the exception of Melissa (Asst Mgr I presume??), and your new Cashier. These 2 women are the thread holding this location together. The new Manager is loud, obnoxious, and screams in front of customers & staff, making everyone feel like exiting the bldg. Seems a much needed FIRING is in order! we will not be back
On September 17, a little after 5 pm, on 2920 NE Sandy bld In Portland OR at Wendy's I ordered a simple food: a bowl of chili and a sandwich. I drove up to the window to pick up my order.I was THE ONLY CUSTOMER AT THE TIME. The was no one else in front of me. The person working at the drive through was a younger male. So I waited for my food to be handed to me... And waited..and waited. Instead if giving me my food, this employee started taking and filling orders from customers who came after me, one after another. I am still waiting .. It started to feel wired to me and I asked for my food. The employee completely ignored me. Another female employee came in and I asked her for my food-- and she completely ignored me too. So I waited and waited and then I asked the guy again and was ingnored again and again and again..I couldn't believe what was happening. I started honking my car horn to get his attention! And was ignored again 3 times. As if they were deaf and blind and I was invisible! I have a foreign accent and I am sure I was discriminated against. I felt diminished, totally humiliated and I was appalled. I will be filing a law suit
This is at the Wendy's in Timmins, ON. I checked out the store hours online before I drove over at 9:50 pm. Got to the drive-thru speaker (no one in line), waited about 10 minutes with no answer, drove up to the second window to check the time of the store hours, which had them displayed that they closed at midnight. Drove back to the speaker, waited another 5 minutes, drove to the first window and waited about another 10 minutes before an employee came over and said that they closed at 10:00pm. I asked when did they change the hours and pointed out their sign which said they closed at midnight and they should change it then and the employee just shut the window and walked away. Horrible, horrible service as well as false advertisement.
My complaint would be on multiple occasions I've been made to feel like I'm bothering the workers when I come to eat. The truly treat me as I am NOT welcomed there at all!!!!! So very disappointed and will never go back.
I just went to the Wendy's at 956 n. York rd. Elmhurst Illinois. Store #00000730. I went there for a lousy bacon and cheese and baked potato. Not only did I wait in the drive thru for 15 minutes.... No, I am NOT exaggerating. And then I got a small potato with hardly any cheese sauce. There are WAY TOO MANY CHOICES in that area ..just along York rd. I will think twice before going back. Thank you for your time. If I could my rating would be NO STARS!!!!
treated horrible at wendys at 63385,was talked to at drive thru in a elmo sesame street voice, which they thought was funny , kept having to repeat our order, waited in drive thru for 30 min, got to window and they were still laughing, Order was all wrong, so then had to wait 15 more min, $28 dollars worth of food , no reciepts . Not happy about losing hard earned money on Crappy service and cold food!!!
I was at Wendy's in Penn Hills on Rodi Road I went there on Friday night around 11:30 to drive through there was 6 cars in front of me 11:50 I went up to the speaker with my car and place my order I want a three tuner Chocolate Frosty's they took my order everything was good I got up to the window the manager was on the fry station partner hands in the fire station with no gloves eating fries putting it in her mouth and the cashier told me that he is no Chocolate Frosty's left and I asked her to give me another instead she said they close the machine down at 12 and I told her you don't close until 1 cuz I worked at Wendy's for 25 years and I was a shift supervisor for three years and I always went by the book I will put this on Facebook too because you have a lot of Promise in Penn Hills Wendy's with employees every time I go there I get chilamate oh cold hamburgers I don't know what do you want to do about this have seems like it's not like it used to be when I worked there in the 80s they cared about the employees it's like anything else now their disability
I usually don't have a problem, but this time my husband dropped me off at the door, (he was pulling our camper). I had to wait for a very long time with only 2 orders ahead of me. Then had to wait awhile after ordering. My husband finally came in wandering what was taking so long. I will never stop there again.( 1570 N. Mitchell, Cadillac, Mich. at 12:50 pm. #10043, host, Linda
Your employees at the lock haven store are bullies the treat your other employees like trash even the managers are rude and out of line the pick on the weak ones and make them cry you need new management and employees her thanks for you time
I placed a order for the number one small with a tea, received the order to get fries that look as if the were dropped back into the grease to be warmed which in turned made the fries greasy and limp. I drove back to the window and ask for some fresh fries the cashier took the old fries back and give me some hot fresh fries just to get home which is not even 0.8 miles away to a cold rubber burger that wouldn't even melt the two slices of chess that was placed on the cold dry black burger! Highly disappointed nothing unusual for this particular store! Just thought I would give them a shot tonight since I didn't cookout's burgers but this was a major fail. I have to waste another trip to go back to this place to take them the burger back to get a refund. Not to mention no receipt was given and I'm still hungry!
Im at the wendys in endicott.newyork I ask to speak with a maneger about my order from the night before that was wrong. I had callwd it in.. I was told the book was thrown out!!!the cashier n staff all warned me that that the super visor katrina was in a bad mood I hear her yellung at the staff.. 18 min and she still hasn't git bak to me.. I was never spoken to by maneger.. I saw she was busy but she nevwr once said hold a sec she never even acknowledged I was there.. Im stil waiting she waa so rude.. The store num is..2076
First of all, there's this talk to Wendy's bs. Which is exactly what it is the Wendy's in Wise Va. Doesn't give the receipt so can't use that! Then there is the fact I just paid almost $9.00 for a chicken sandwich combo with backed potato instead of fries asked for butter and sour cream.....which I was charged for but didn't get after paying that price!!! Next of all how old is this potato?!! For real I am a manager in food service and I would not let my employees serve this almost black potato!!! The next time I have a health inspection I will be asking how long Wendy's are to keep these things in warmer and I have taken a photo sitting here in your parking lot with time to show as well!!!
I'm a long time customer. The food, services, cleanliness,price have always been a 6 out of 5. Today, wife and I got taco salads. Nasty! LOTS of lettuce, not much else. Teaspoon each of other things. Little difference between half and full.7 and 5 plus change. Not cheap.Still will eat Dave's place. The chili, burgers, baked potato and other things are top-notch. Never again the taco salad!!!!!!!
My local Wendy's is at: 14 Condlin Dr Randolph, MA 02368. The past three times I've been there I've left because of the slow service and lack of attention to customers. The store is clean and nice inside but the service is bad. The first time I rolled up in line at the drive through with 4 people in front of me. A after 20 minutes I still hadn't been able to give my order. Each customer sat for many minutes at a silent speaker. I left, went to McDonalds and was home in shorter time than my wait in line at Wendy's. The second time I went I decided maybe going in would be better. I was second in line and it took 15 minutes for the two groups, a total of 4 people to get their orders ordered. Then the cashier turned away and started creating parts of those orders and never acknowledged my presence. At that time there were 3 more groups behind me. I left. The third time I tried I decided on the drive through. After 15 minutes with 3 cars in front of me we had not moved forward by even one car. I left, again went to the McDonalds and was home fast. Tonight, all I wanted was a frostee. I went to the drive through. The two people in front of me moved through pretty well, less than 10 minutes to do their orders. Then I sat for 10 minutes at a silent speaker not being able to make my order. Nearly 25 minutes for a frostee at 10:30 at night. I really prefer Wendy's for fast food but this store isn't worth the wait. I dont think I'll go back.
I ordered the Giant JBC with no mayonnaise I ended up waiting 10 minutes and my order was not right I was given no tomatoes with mayo on it and bacon crumbs
Went into Wendy's in Fredericksburg Va south point location and it was understaffed so badly I waited 30mins for my order and majority of the customers was having to send food back or ask for refunds. I heard the manager call my order out to the cook so I was pleased to know my order would be made with no bacon just as I asked but when I got home I was disappointed when my order contained bacon on all 3 orders. I called back to the store to alert the manager and she invited me back in so that she could remake my orders but I live 2 counties over so when I was back in town I brought my receipt which clearly stated no bacon on all my sandwiches.The manager had the burgers made without bacon but as I explained to her, I am Muslim and once pork has touched, been packaged, or been in the same bag the rest of the meal is considered contaminated and unclean for us to eat and being as I ordered 3 meals on the 4 for $4 the chicken nuggets and fries had to be thrown away.The manager wasnt helpful once I explained my religious dietery needs and this has been bothering me and preventing me from visiting Wendy's
My husband went through the drive-thru of our local Wendy's. When he got home we realized my son's chicken nuggets werent in the bag and neither was a receipt. When I called the local store, the employee was very unprofessional and I wasn't even sure who I had called when she answered the phone with an "Hello", after finishing her conversation with someone around her. They did not put a receipt in the bag so I was told they can't do nothing without a receipt, even though they are the ones who didn't give us one. So now my son is eating my chicken sandwich for supper. I am very disappointed and just a little bit pissed off at the poor service and understanding this employee provided. I do not know her name, but it was around 8:30pm on September 4th.
As I waa on a business trip I stopped in a Wendy's here in Orangburg SC I was in the mood for a burger and fries upon arivl staff was friendly I ordered a number 1 with no lettuce and no tomato small drink and a small frosty and then I was informed it would be 30min for fries but they did offer me a substitute of chili or baked potato I politely decline and just took the burger drink and Frosty not wanting to bring my food back to my hotel I wanted to sit in the dining area and enjoy my food after stopping to pick up a straw in a spoon and some napkins I noticed there was no napkins and no ketchup I received napkins from one of the young ladies behind the counter and proceeded to find a table to enjoy my dinner when looking at the dining room it looked like a hurricane just went through there at least 90% of the tables were dirty or had trash on them after finding a table that was clean enough to eat off of I thought to myself maybe they just were busy and haven't had a chance to clean up yet but by the time I sat down there was no line the cashier was leaning up against the wall and another just chatting away with the cashier so then I thought maybe they've just had a rough day so I looked up Google ratings for this particular restaurant and it didn't even rate a three out of five Stars and after reviewing a couple of the comments previous customers have left I seen a pattern people who work here just don't care I sat there and finish my burger drink and Frosty and then saw two employees enter the front door with cases of frozen french fries at this time the restaurant and seem to be getting busy so I decided to leave
upon leaving I stopped by the restroom just to see how clean it would be it seemed to be some what up kept but the trash was overflowing upon exiting the restroom one employee was sitting at a table next to a table that had trash crumbs napkins and even an old French fry sitting right on the top and it didn't seem to phase her whatsoever at this moment I just shook my head in disgust and left this restaurant something seriously needs to be done about this restaurant before my return
Requested a senior beverage lemonade without ice which i prefer. Well the clerk gave me a difficult time but eventually seemed to comply. What a surprise when i go home. She made an awful choice to water down my drink. It was lousy, lousy tasting. Is wendy training people to cheat on large purchases. If this continues i will give my business elsewhere. Very sad!!!!!!!
VisitEd THE Wendy's on 9/08/17 Wayne Nj store 00003684. I ordered the home style chicken sandwich and I found a hair in my sandwich was not happy about that my fries were burnt my husband's spicy chicken sandwich seemed to be raw. And the workers did not seem they had not had the proper training. I was very disappointed because I always go to that Wendy's and never had a bad meal.
Bought 3 items at Wendy's located in Lenexa ks located at Woodland and hwy 10. The chicken sandwich, cheese burger, and fries were all cold. Warmed them slightly in micro but that only taste very bad. What a waste of time and $'s. My wife and I have enjoyed Wendy's for years but will not be back.
Food was cold.,missing fries, paid almost $20.00 for food that I could not even eat, more less enjoy. The person that took my order was rude. The cup he gave me for my drink was dirty. Not a satisfied customer.
in may 2117 the 11th or 12th I was asked by a staff member to build an outdoor patio cooler container built of wood in the shape of a counter top on a frame similar to a island used in kitchens.Our agreement was verbal, taking place in wendys while he was working. I made it clear to him that the payment was due at completion of the project.I have contacted the employee Brad Hildabrand several times and 1 staff member appealed for me but I have not received no payment.This is a cowardly act for an employee to do to a customer who trusted a younger man to show the honest principals I would expect.Iam living on a canada pension and trying to make it with a former trade as a carpenter.this is a disgrace for an employee to do this to a customer. call me please and give me the satisfaction to see some accountability of this employees dirty trick played on me my ph.# is 506-474-0190 Fredericton NB Canada
I went to Wendys on Friday and order 2 chicken nugget meals, not once was asked if fries or apples, said ranch dressing. I didn't get the ranch dressing for either and they just gave fries. Then had to ask for the toy, which really wasn't worth giving to a 2 year old or even a 4 year old. Then on Saturday was at daughter's house and watch football and kids wanted Wendy's so went to another one. Order a cheeseburger only ketchup, cheeseburger no pickle, a cheeseburger deluxe, 2 4 piece nuggets, quarter pounder meal (with no cheese) with coke to drink, and a extra large fry. I was told $18.00 and something. Never got a receipt after paying, when I got back to the house, Every one of us had a cheeseburger and they all had pretty much everything on it. This is so sad that I went to two different Wendy's and neither one of them could place an order correct and spend all this money and get crap for food. I want to know what your company is going to do about these two situations. I haven't been to your restaurant in a year or more because always got cold food. I don't know why I tried it again and once again was very very dissatisfied with it. You higher people that cannot even do a order correctly or even give out a receipt or even ask you apples or fries with that kids meal. Please advise what your company thinks of these two orders that were placed
Bartow, Florida. It has been about 4 months since I have been to the Wendy's in Bartow. All because I was about to go in there one time and I saw a man come out wearing saggy pants. I mean they were below his ass. When I go to eat, that's not what I want to see. I have not been to that store since then. And I used to go 3 or 4 times a week. If that's the kind of behavior they allow in that restaurant, I will not go back.
My problem started with the cashier Malaysia. She has no customer service skills at all and was very rude. I ordered a side salad which took a while for me get which should not have taken that long. This was not the first time I have experienced rude behavior from the same cashier Malaysia. She never followed up on my order after I was standing their awhile. I was with someone the first time she took my order and they can be a witness to her rudeness. You need to retrain her.I was in store #9316 2301 Marietta Blvd. The mgr was I think Albert. Thank. You
On September 1, 2017 at 10:02 PM at Wendy's #00004054, 1333 Northgate Mile, Idaho Falls, ID, I stopped at the drive thru and ordered 3 Jr. Bacon Cheeseburgers, 1 with ketchup only and 1 small Frosty. When we got to the window the lady handed us two sodas and took our payment. When she returned, we informed her that this was not our order. She informed us that drinks come with the combo. Then proceeded to shut the window on us. She then opened the window, shoved the food bag at us and shut the window again and ignored us. Our receipt number is #3374. The Host name says Perla. Again, we ordered 3 Jr. Bacon Cheeseburgers and a small Frosty. We ended up with a meal deal for $5, a 6 piece Nuggets for $1.99 and a small Lemonade for $1.59 for a total of $9.09.
This was very unprofessional and irritating. I would rate this at 0 stars if possible. My family and I will not be returning to this Wendy's establishment and possibly any of the others if this is how we will be treated.
Dirty, dead files on windowsills, ketchup crusted ledges, water stained wallpaper on Allaire Rd side window help up with thumb tacks, completely peeling off and water stained. Filthy stained ladies room trash pail foot pedal, tile baseboard ripped off with concrete jagged edges, dead shrubs on Allaire Road side, water downed ice tea, thought I put water in cup by mistake, same for Dr. Pepper Baked potatoes too hard to even put fork in, returned got another rock. Use to be A1 place, disgrace now, shame nice area, and friendly staff . Staff cares not taken care of
The coffee was absolutely cold and horrible and the breakfast sandwich was cold at the Pit stop in South Carolina. The frosty was the only thing we were able to enjoy.
I spoke with the Manager Adriana once I discovered hair in my food I called her within 5 minutes of leaving the drive they. Once I returned I was treated so bad she actually called all the employees to the door as she rudely argued with me and called me a liar. Then the coworker said Wendy herself out the hair in my food they were laughing at me and the manager referred to me as a bitch. I returned all the food and was given $7.20. Then dhevstart speaking Spanish and they all start laughing at me. I am handicapped and I never in my life been treated like this. If you can review the camera at Around 9:20 to 9:45 you will see them arguing and laughing st me. Adriana told me Fuck you call Corporste I don't care you just want to eat for free. Here are the pictures. I requested the complaint number and was told By Adriana she will speak to her boss first and Maria said Wendy will deliver me free food and they all start laughing at me again PLEASE REVIEW THE CAMERA I am very upset about this. She is unprofessional I feel I was treated like this because I am African American. I had to request my receipt 4 times.
I went Wendy's store #3527 08/30/17 12:32 am I order my food n request freshly made fries they told ok I got my food the fries were cold and my spicy chicken sandwich had very little to no lettuce n it was cold I went back n they told me they ran out of lettuce n wanted to replaced it with the salad that they use for the lettuce bad service very unsastified with my food
I got a dave's single combo...after a couple bites i noticed it was pink inside and so I told them. They said "Oh Well" in a what ever tone, and did replace it. But the 2nd one still had some pink in it and I decided to just go leave the store as figured they wouldn't replace the burger a 2nd time. I thew away the 2nd burger.
Info on receipt is this store #00011064 and order #2000 at 10:00 am. Total was paid in cash and was$ 6.64
Myself and my family stopped at Wendy's located at 980 Schechter Dr, Wilkes-Barre, PA 18702 on 8/30/17 @ 8pm. The staff was very unprofessional, rude, and very ignorant. They were making very rude and inappropriate comments and jokes out loud. The gentleman that took my order was ignorant and his demeanor was obvious that he did not want to be there. When we got home which is 5 minutes away from your location my husband unpacked our meals and the burgers were not even on the buns! I asked for cheese on our orders and there was none which I paid extra for. If I could of taken the food back and got a refund I would have done so. This is disappointing because we get meals there frequently and rarely have any issues. It really is a shame to have such ignorant incompetent people working in your facility and with the public at that. This facility was recently remodeled beautifully and the staff working the shift the night I stopped in for dinner does not fit the newly remodeled facility. I'm not one to complain or write reviews but I felt I just had to voice my mind and make you aware of the poor staff as the faces of your business.
I thank you in advance,
I went to the Wendy's at 13419 Hwy 27 Trion Georgia 30573 and have never had a worse experience in a restaurant. I was with my three grandsons and the front line host did not get my order correct and did not offer to fix the order she acted like I had no option but to take it her way. When some came to my table she used profanity that my grandson heard. After that point I was not going to be satisfied in that store today. Then a district manager came out and she has no people skills and let me no that everything was my problem not hers. My name is Larry Wells and my email is lrwells1950@ yahoo.com I am a very disappointed Wendy's customer.
My husband and I ate at the Wendy's on Innes Road (Gloucester, Ontario) on Friday, August 25th. We both ordered the same meal (the single burger with cheese combo). Within 24 hours, we were both hit with severe food poisoning. This is the only identical meal that he and I ate in the past week, so we know this occurred from our meal at Wendy's.
I have not contacted the restaurant as I'm not sure how seriously this issue would be taken. I would like head office to know in the event that you receive any further emails from individuals in our position. For clarification purposes, we have never had an issue like this at Wendy's and have in the past made Wendy's one of our main choice locations for a fast food meal. I simply wish to advise of the situation.
Thank you for your attention in this matter.
Went to Wendy's yesterday drive thru at 7445 71st Ave. N.
Brooklyn Park, Minnesota 55428 location - around 5:20pm and received the worst customer service from a male drive thru person and the manager on duty. The male drive thru person was impatient, rude and just told me to pull to the window. The 1st window had a lady who collected the money - rude and clearly does not like her job. Move to the 2nd window and it was the male who I initially spoke to. Asked him if he was having bad day and his rudeness even escalated. the lady at the 1st window gave me my order and rudely shut the window on me. Called to talk to manager and the lady who rudely shut the window on me, got on the phone and said she was the manager on duty and took the rudeness to the next level. Came outside the building as if she wanted to fight me and address the situation.....this location needs to be looked at. the level of unprofessionalism and rudeness should not be accepted by Wendy's. They need a lesson on customer service.
I am unhappy with the service I received (actually did not receive service) at the Morgan, Georgia location off of I 20. I walked in with the intent of having dinner on August 29,2017 at 5 pm. The gentleman at the front counter was filling drinks. He looked at me but did not acknowledge that he would assist me. As I was waiting, I noticed that all of the employees looked my way but not one of them came to the counter to take my order. There were 2 females near the drive thru window in conversation, one of them looked my way and continued her conversation. The grill team also looked my way but still no one came to take my order. Because of this, I finally left after appx. 5 minutes with no food. I understand that people get busy, however, it appeared (my perception of course) that those in conversation were not assisting any customers. Unfortunately this lack of customer service by this team will make me think twice about visiting another Wendy's in the near future.
Franklin Va. store #00002031 8/28/2017 at 11:47 am order # 3040 for $8.20. On this day, i was at the drive thru and received my order to find out there were no fries with my combo meal and no butter or sour cream with my potato. When I asked the attendant for these items, they looked at me as if I bothered them, placed my items in a bag and handed them to me without a word, a simple sorry for that would of been nice. After I left and was across the street at the Food Lion I noticed that there was no fork in the bag, so, i went to the deli and got a fork. I have been to Wendy's 3 weeks in a row now. I would like for once to have my Dave's double cheeseburger and my fries to be hot off the grill and fresh instead of being dried out and the fires being cold. I pay for these items to be fresh and hot and they have been terrible lately. What has happened to this Wendy's store? It use to be very good. Guess I have to travel 10 miles to the one in downtown Suffolk main street.
My husband purchased an Apple Pecan Chicken (full) salad, my favorite, last evening for my lunch at your location on 12mi Rd in Warren, MI. I am a midnight shift RN and when I tell you I was so very disappointed, it is an understatement! When I finally got a chance to eat, I found myself picking out the old, brown, wilted lettuce, brown apples and the chicken that had a almost a spoiled taste and half my salad was gone.
I was so very upset. I wanted to inform you of the quality of food being sold at this store. I took photos and I will attach them. Please address this store's service and quality practices because people can get really sick consuming ill-prepared and not so fresh food. I know it is your goal to serve fresh, quality fast food, this store has definitely missed the mark.
While at the drive thru window, while the young lady was taking our payment, a guy came up from behind her. We had ordered a 6 piece chicken nugget but there were only 4 available. He was trying to ask if we would take those 4 with 2 spicy ones but he got his words mixed up.
This is highly inappropriate but I must tell you exactly what he said to me and my boyfriend. He laughed and said "damn, I messed that up" then began again. We didn't want spicy so we had to pull up and wait for our food to be brought out. The nuggets were warm. Burgers and fries were cold. Not lukewarm. Cold. We had no straws. No ketchup. The fries were not the size we ordered.
The food was terrible but the way that guy talked was unacceptable.
I have bad Wendy's service to report from a new store here. If the store is not ready with trained staffs please don't open! Base on below feedback to your good company. There were 3 cashiers machine available, but they opened 2 only. This was during peak lunch hours and a newly opening store. Cashiers always not in position and gather a corner and chat and have fun themselves. This was not fast food, we should call it slow food. This is the 1st in Penang please refer the 3 pictures and see the comments, check out the clock as well on wall.
I went to Wendy's earlier today the didn't give me a receipt so I don't know the specific time. I can show proof of my mom credit card we ordered the 2- 6 piece nugget meat with a fresh lemonade and a tea. I ordered the fresh lemonade and while I was drinking through the straw I felt something go down. I assumed it was a lemon seed. I can still at this time feel something sticking me in my throat. I call around 8:50p and told the manager that she may want to discard the lemonade in case it wasn't a seed. I don't think a seed will stay lodged in your throat. Her response was oh ok and that was the end of our conversation. I'm sending this in case someone else has a complaint about the lemonade.
Well as you can see things are not clean . The windows are smeared as far as the worker can reach . Yuck all of the windows on Wendy's side of the store that is shared with Tim Hortons on Grand Island in NY. Tables were not clean floor was littered with past visitors junk. I had the 4 for 4 and the bun on the top of my bacon Swiss burger as cold as if it were stored in the refrigerator all day, by the way Tim Hortons windows were clean and the dining area much clearer. I also witnessed your slow moving " i could care less workers " chatting it up and visiting when no customers were being assisted. Time to chat? Time to clean! Get a squeegee for the windows. Teach one of the workers how to clean the windows, the floors, the tables, the bathroom.
This was the condition of the Elida Road , Lima, Ohio location of Wendy's on October 14, 2016 when we entered (see photos below) and it remained the same until we left forty five minutes to an hour later. There were dirty tables and debris on the floor. The carpet was filthy. We could hardly find a clean table. Other customers were noting the same thing. It was not an appetizing atmosphere to say the least. We will not return to this location any time soon. We are regular Wendy's customers wherever we travel because usually they offer a consistent product but service and cleanliness are very important. Dave Thomas would shut this location down if there was not drastic improvement.
I am a regular customer of Wendy's and overall a big fan of their food and services. My complaint has to do with one particular restaurant. It is the Wendy's location in Linworth, Ohio on Dublin-Granville Road (just a short distance from Wendy's headquarters. I typically eat there every Thursday evening on my way to a men's chorus practice, at around 5:30 - 6:30 PM. Recently, in the last couple of months the management there has changed. The restaurant is extremely dirty and the service is very slow. The quality of the food has also noticeably dropped. I am writing this because I have seen this repeatedly over the last couple of months. Here are some of my observations:
The french fries are piled high and are not fresh because someone is obviously frying a large amount and leaving them piled up in an attempt to have them stockpiled ahead of time. The ones I have been served are cold and soggy. The ketchup dispensers have been out of operation for at least a few weeks (on Thursdays when I visit). They aren't even completely assembled. Instead there is a stainless steel tray with packs of ketchup sitting on the counter where they serve the food. When you reach in to get a few packs, many of them are sticky with partially dried ketchup from ruptured packs.
Last week (9/31/2016) when I visited there was a line of juice stain that had dripped from the trash can when it was emptied, running all the way across the dining room and out the door, and was just allowed to dry there on the floor leaving a dark ugly stain. I know it had been left that way a while because all of the trash cans were full and overflowing. There was not a clean table in the dining room. It looked as though no one had cleaned the tables all day long.
5. I almost walked out last week because I stood there at the counter for about five minutes before anyone even acknowledged my presence, even though there were a couple of people working where I could see them and they could see me. They didn't seem to care much about getting anything done, let alone wait on me.
This is definitely not typical of a Wendy's restaurant. I normally don't take time to write a complaint like this, but told myself last week that I should because I know someone higher up in Wendy's management would like to be made aware of what is going on. I never remembered to take the time to complain till now, as it is Thursday afternoon and I will be making my usual trip past that Wendy's on my way to practice. I will not stop there this evening, but hope to see or hear that this is being dealt with soon. Please feel free to email me with any questions, or if you request, I will call and talk to someone personally about this. I don't like to complain, but I do want to be of assistance to you if I may.
You say you make it easy to get hold of you to complain. What a joke. I play the game asphalt nitro and for about 7-8 months now maybe longer you don't get your rewards. Ive got 473 messages with credits that I've won but i cant collect them cause it doesn't give you the reward. Ive just won 3 expert boxes which should be put in my inventory and there not there. Its a joke this will be my 8th email and when i do get a reply you want to know the dates the time and money I've spent. Ive spent no money and whats hard about what I've explained. You made the game. When people race against you. You win credits which if you go on messages to collect them you don't get it. So what is hard to understand about that when you should know the game inside out?
A big company like yourselves and this is how you treat gamers. Im glad i haven't spent money on the game cause i would be fuming. I like the car game but for 7-8 months now everything I've won I am not getting 473 messages with credits that I've won i can but a class a or s car with it. And you say you make it easy to complain well why do i have to register to complain. Im a gamer playing your game and I've tried bringing this up with the customer care email in the game but you write it all and then it says cant send your email.
Its a joke so please can that get to someone who will look at the game and sort the problem out instead of asking what time what date and how long have you been playing. What has that got to do with the issue in the game where your not getting your rewards.
Nobody at Wendy's headquarters will answer me, so here is my complaint. This letter is to inform you of an incident that occurred last week at one of your establishments. I have frequented you company for meals countless times and of course there have been mistakes in my order and other mishaps but I am not one to complain but after this I had to contact someone with my extreme displeasure.
I went to your restaurant for lunch and ordered thru the drive-in after a long wait in line. When I got to the window I was informed that my there was a need to refill the soda machine or something and if I could pull over until they could bring it out to me. Well even though I have limited time for lunch I waited 10 minutes before getting a bit annoyed and went inside. The person at the counter had no idea what I was talking about when I explained what happened, when I asked to speak to a manager they informed me that they were busy and another employee just handed me a soda with not so much as a I’m sorry.
I understand things happen and there are mistakes made but to be blown off after this incident and not being able to speak with someone in charge makes me never want to venture into your restaurant again. I’m not trying to get anyone in trouble but I don’t be treating customers this way is good business practices.
This is my third visit to Wendy's and they have made my order wrong every time. I went to Wendy's located on hespelervrd in cambridge. I asked for a plain cheese burger and fries. I verified with the cashier at the window that it was plain. They said yes. I drove away only having to go back and get a plain cheeseburger. I work in customer service and completely understand that accidents happen. That is why I did not complain the 1st time this happened. I did not complain when it happened a 2nd time at the same location. But tonight I went to the Wendy's located on Franklin Blvd and the same thing happened. I ordered it plain, I asked the cashier at the window if it was plain. She said yes. But I had to take it back. When I did that she said " plain?" I said yes plain.
I went into the Wendy's on Guilbeau Rd. last week and bought 2 small frostys for $0.50 each. I asked how long they had the sale on and the guy told me until the end of the month. So this evening I went in and they told me it ended on the 11th. I told the guy that was waiting on me(same guy that told me the end of the month) that isn't what he told me last week and he said that he was told it ran through the end of the month and that they were normal price now. I asked for the manager and he was a real piece of business he told me the same thing and didn't care if I ever came back.
The bad thing about this is, if I were manager I would have told the customer I am sorry about the misunderstanding and honored it then, but knew when I came back in a couple days it would be normal price. I feel that the manager, if you want to label him as so, doesn't back up his employees. This whole thing had nothing to do with price, but a lot to do with principle. If the manager trains his employees like this I can only imagine what will become of the store on Guilbeau will become or if it could do better with better management. I own a business and know how a customer can get a bad taste in their mouth and not come back. I hope someone in Marketing or Administrative reads this.
I live in Poinciana, FL and the Wendy's on Cypress and Doverplum needs a quality inspection. The food usually is cold and not fresh. I realize that they can get busy at times. But having to wait 20 to 30 minutes for non-fresh food is ridiculous. Most times the staff is nice but, other times not so nice. Ive read some of the other complaints about experiences people have had at a Wendys like my food given to another customer, sandwich is uneatable. Watered down drinks and cold fries, makes you not want to return.
When we arrived at the microphone we were immediately told to wait. We waited over 10 minutes. Person speaking was clueless to what we were ordering, that took several minutes. When we came to the window finally there was no coke for multiple reasons, she gave us a bunch and it made no sense. When she asked what we wanted instead when we chose she just leaned on the window sill staring at us like we had 8 heads, we did not get fresh fries and the chicken sandwich was wrong and the meat wasn't cooked well, could barely tear it apart, was crunchy chewy and disgusting. I'm not satisfied, disgusted, hungry and feel like I threw my money away.
I ordered at bacon cheeseburger in the evening a few days ago from the East Boca raton location at Congress Ave. and Yamato Rd. The burger was cold and fries seemed like they were made for the lunch crowd. As I got home and ate the sandwich after about 70 percent of it being done, I bit into the sandwich and a metal wire cracked my tooth and scratched my cheek. This metal wire is attached as a photograph. I am not a huge fast foody, and this is not an experience anyone should have eating food.
My husband and I visited your store on Sunday, September 11, 2016 at 7:59:23 pm. We walked in and there was a shop vac in the entryway with the cord stretched to and into the men's room. The vac was on and the noise was loud so no one came to assist us. We said "hello" a few times and finally one of three people who were standing around on the side (we could see them) finally came over. A man took our order, but rang it under a woman's name- Destiney C.
As we were ordering, a girl came out of the men's room with the hose of the shop vac and was cleaning the floor leading up to the front. The man at the register asked her to take over and he disappeared. The girl took our money and then went to get our fries. I stopped her because she had just come from the men's room with a shop vac, handled our money and then without washing her hands she was going to touch our food. There was no one else around to fill our order.
It was a terrible experience, and I don't even know how fresh our meal was. We were so disappointed.
On 9/11/16 around 5:45pm my husband and I went to your Wendy's store at 1740 west court st. Kankanee,Il. We ordered 2 #6 meals the spicy chicken meals, in the drive through. After paying was told to move ahead and they would make our meals fresh. I did as she asked. After watching about 3 car receive their orders I noticed the people in the next car was given a bag, they pulled forward past us and the driver looked upset as the passenger was digging through the bag. They then drove past us heading to the other side of the store, by the door. I sat in our truck another minute then decided to go inside, at that time one of your employees was walking towards me with the top of the bag wadded up in his hands. (Not folded down.) I asked him was that given to that other car he said "Yes."
I had to request fresh food and was given attitude from the girl that made the sandwiches the first time. She said "I just made those they, they where fresh." I do not believe that I should have to eat food that a stranger had touched. The manager never said anything to me, "the customer". He did tell the cook to just go ahead and make new ones. I never checked my sandwiches in the store and yes they where missing toppings. One was correct the other on only had the meat and bun, nothing else. The only person that treated me and the situation with respect was Semone. She should be the manager not the guy that didn't even make sure the sandwiches where made correctly as he watched them get made the second time. I will never spend my hard earned money at a Wendy's again.
I will also make sure that I tell all that will listen. I started my employment at a fast food restaurant and it was an expectation to say thank you And to treat all customers with kindness and respect. If we made mistakes we fixed it said we were sorry and have a nice day, not hand out cold food that was touched by another customer. I wonder if the state food inspectors would find that acceptable or not. You request that I rate my experience, well I can tell you that I would even give it even one star. One more thing the girl working in the drive through had made a commitment that she can't stand this and she should just quit.
Why does Wendy's false advertise promotions saying you can get certain items at a certain price at a limited time knowing that the franchise Wendy's general do not honor the savings in cost to the customer. Every time your claim is that the costs will be cheaper for a particular item such as the limited time offer for frosty's @ $.50 they do not honor anything the corporate office unveils to the customer in savings. Therefore your claim for discounts is fraudulent with false advertising knowing full well that the average franchise Wendy's will not honor it.
I was at Wend's on 9/7/16 at 4:52 PM, and there was no one in line, I order the 4 for 4 and she ask me if I wanted the Chicken or the Bacon Cheeseburger, and I said bacon Cheeseburger and before I could say anything she said what kind of sauce and what do I want to drink and I said can I have time to talk, and I told her how I wanted my cheeseburger and my drinks, and she said come to the second window and I said you have to give people time to talk, and she did a jerk expression on her face and shrugged her shoulders and once she handed back my card she said next time I will give you more time. I go to Wendy's all the time and never dealt with Tiffany before and with her smartness I would never want to again. Store number #00005371.
The staff today was just god awful! We pull up to the window to get our food the lady is rude doesn't even say hello. She hands us or food and a broken drink holder. My grandmother did not know it was broken and the lady didn't bother to inform us. So she shoved the drink carrying at my grandmother and while she was trying to get a good grip and as soon as my grandmother grabbed it the thing broke the drinks fell and spilled all in our car. The lady just looked at us with a rude look and said "did it waste?"
No soap or towels in dispenser in women's restroom. Wife asked for someone to replenish at beginning of visit, went back at end of visit and still no soap, there were towels but not in dispenser. No ketchup at condiments station. Jr Chicken sandwich came slathered with mayo making bread soggy. Should be left up to customer to put own condiments and amount of choice on it.
Bought an Apple Pecan salad and 2 double cheese burgers from the drive thru at 12:34am on 9-3-16. My food (the salad) was terrible. The chicken on top the salad was small in quantity, 3/4 less than the full size salad. I could go with that. But to have the cold chicken taste be of old decayed meat is to much to fathom. I traced the bad taste to the chicken. I feel that salad was considerably old or the chicken was. Your lucky I spit that out.
Being black I'm qualified to say this. Your store in the 45206 is mismanaged in the evening and late shift. Franchises should uphold the brand perfectly. The store on Gilbert Ave. doesl not. Also no plastic ware in my bag after telling me everything was in the bag when begin to check my order. I trusted him. Oh yeah the cashier did not give me my receipt (which prompted me to write this).
I have had many problems with the Wendy's location on twin city highway in groves tx, but I've just had enough. I was rushed with my order and after everything I asked for kept getting a "is that it?". I specifically asked for spicy nuggets and if she would have actually listened instead of rushing me then I would of had spicy nuggets in my bag. When I pulled to the window I asked for sweet and sour sauce, ad of course it was not in m bag. At this moment I am so fed up with this location and their employees I will not visit this location again. Terrible customer service and accuracy.
The "new" chicken grill sandwich had rotting mixed greens on it. I called the unappetizing discovery to the attention of three workers who told me that's the way those mixed greens are, nothing wrong with that. I asked for a comment card,but they said they no longer have them. I asked how I could give feedback. They said they would get the manager. After a while, a fellow came out--and after I showed him the rotting greens he apologized and said he would talk with the crew. I went to the wendy's survey site but could not report on our visit, because we were never given a receipt for our order--which would have had the requisite store #, time of visit, etc.
We did not receive a receipt. In addition, the chicken was on the dry side and the seasoning was not good tasting. I not only would not order it again, I won't go to this Wendy's again. The bathroom was unclean and bad-smelling. This is the Wendy's on Springwood Road, in York Township, Penna.
I ordered the Mediterranean half salad with no chicken and was told the price would be the same regardless of the no chicken. So I paid $4.99 for the attached picture of the salad. I was extremely disappointed with the size of the salad and the price. I have visited other Wendy's location and they do decrease the price when I order no chicken so I don't understand why this location (store #00001214) did not. Also, I ordered a small fry $1.99 and my friend ordered the Baconator fries(cheese & bacon) for $1.99. Why would I be charged the same price for just fries? I am very disappointed with my experience with this location and will not return to Wendy's in the future.
It took over 20 minutes to make our order. 30 minutes to get the food, which was wrong. I complained. Their excuse was they were short handed. I noticed a lot of people laughing and not focused while the line of people grew longer. As we were wrapping up a man was standing in front by the registers and a young hispanic man said, " We're closed man, use the drive through", the young man had been patiently waiting for 35 minutes for his food and they completely forgotten about him.
That wasn't the topper, while we waited for our food, Order #10151 and then sat down and tried to enjoy our meal, we had to listen to the woman working in drive though call everyone names who complained about the wait. My family was shocked to have to hear this woman loudly yelling as the other members of the team tried to carry on and do their jobs.
The man with glasses and a ponytail, Sam, apologized several times, the young lady with a tinge of red in her hair and no cap on was nice, trying to give us what we paid for. The lady with the cap was rude to the entire team, rude to the customers. She should be fired. When my family went out to the car, I went up to the register, spoke to the nice young lady with the tinge of red hair, explaining this was completely unacceptable I was filing a complaint, she said sorry and agreed, but there was nothing she could do.
This happened at Wendy's Restaurant #16602290, 730 Plain Street, Marshfield, MA 781-834-2330, 08/28/16 9:34pm Order #10151
We pulled into the drive through at your Wendy's in Auburn, NY and requested several fish fillet sandwiches and we were told that none were available because they are "seasonal". Seriously. We live in Manlius, NY and frequent the Wendy's in Dewitt, NY and regardless of the time of year when we order a fish fillet sandwich that is what we receive. Can someone explain to be why a fish fillet would be considered seasonal in one store but not another and more importantly at all.
I'm not sure exactly when your side salads became approximately 1 1/2 ounces of lettuce. However, this makes 3 side Caesars that I have gotten that looked pitiful when compared to their containers. We have also been told that my son is not allowed to get green tea as a drink on the 4 for $4 when the menu simply specifies "a drink". I worked in restaurant management for 15+ years and I can say your attention to customer service has gone downhill.
Saw your Baconator advertisement and wanted one. Went to local Wendys in Wilmington Ohio and ordered one thru the drive thru. Got home and opened the burger and on top burger were 3 one inch pieces of bacon. Opened 2nd burger and there was 2 one inch pieces on it. Thats a far cry from the advertisement that showed 6 strips of bacon supposedly on the burger. I was really disappointed after seeing the commercial.
I went to Wendy's here in Raleigh, NC. I normally enjoy your service and salads. I drove up to order at the drive-through window. The young man did not tell me how much my salad would cost, "Drive up to the window and we''ll tell you how much you owe". When I went to pay for my order, I handing him $15 because I didn't know how much I owed. He put it in the register and handing me back a little change. I looked at him and said, "for $15?" He said that I didn't give him $15. He had already put it in the register so I had no proof that I gave him $15. I am confident that I gave him $15 because that is all the money I had. He received a very large tip last night.
The salad had very little chicken or berries. I was sorely disappointed and angry that I was short changed.
I went to the drive through at location #4344. My order number is #377076 the date was 8/5/2016 at 7:05 pm, with such a short order I didn't expect to be asked to pull up ( a common practice at this location to keep drive thru times low). I refused to be moved forward without my change or order. I ordered a lg chocolate frosty which was mostly liquid and a waste of money. The single and baconator I ordered were both half cooked and bloody at the center of the meat ( I had to microwave them to fully cook the meat).
The nuggets were only luke warm and a little hard like they were sitting around for a long time. As I received my order after some time I could hear the Assistant Manager (a heavy set white woman with very short hair) state to another employee and I Quote "what's wrong with that bitch, why wouldn't she move up. give her the f**king food and get her out of here. If this is the type of supervisory staff this location hires no wonder the food was so terrible. The cashier was very apologetic to me since he knew I heard every word the Assistant Manager said.
About six hours after consuming said products both my husband and I both had severe stomach and lower intestinal issues In the middle of the night . I am demanding a total refund not only for the $17.03 I paid but also for the missed day of work. Since I work in the food environment I can't go to work this morning with Diarrhea costing me Over $175.00 for a lost days wages. It will be a long time before I go to this location again, And if I see that manager there again I will make it a point to tell others in line about her conduct.
My name is Matt Lloyd. While waiting for our food in Wendy's drive-thru line on the date of 7/28/2016, panels began to fall off of the Wendy's building onto the two cars shaking them up. Due to this traumatizing event, two of my other coworkers and myself are injured. This event took place at Wendy's location 2003 E Belt Line RD, Carrollton, TX 75006. Attached is a picture of the damage, I look forward to hearing from you soon.
I always have your Summer Berry Salad once a week however last night this is the first time I experienced this. The packet of dried apples that was given to me to sprinkle on my salad had a dried stem about an inch long. I felt something in me mouth which was very hard as a rock and could not be chewed so when I took it out to see what was the problem there was a dried apple stem about an inch in length. I will attach a picture of it so you can see what I'm trying to explain and my advise to Wendy's is stop adding this to the salad or find something else because if this objet goes down someone's throat area and get stuck you might have a law suit.
I recently came across a video of one of the Wendy's managers smoking a bong in the Wendy's parking lot. Middle of the day too! My daughter is about the age to start working and Wendy's was on the list but after seeing this kind of conduct, and on top of it by the manager, there is no way I will allow her to work for this company! It's a disgrace.
The drug epidemic is already bad enough and I'm not going to subject my child to it knowingly. God only knows if any of that weed ends up in the food or the impact on the customers as well. I have a video where I became aware of it...I can include a snap shot from it. The pic on the left is the Mgr, glare from sun on face but can clearly see the bong in between his legs. The one on the right is the Manager's face. I came across this video on snapchat of an employee @ Wendy's when he was taking out the trash & then posted it... so a whole lot of people seen it.
I hope this is not what you want your company to represent. If you want the video I can supply that too! This is the Wendy's location on Transit Rd, Lancaster/Depew NY. I hope there is some consequence for this. Maybe start drug testing randomly!
Easy to explain, bad customer service. I'm sure that no one every takes the time to tell you guys ,about the bad food, to ugly attitudes that are on display everyday at your business. The food is slow, cold, and hardly ever made correctly, like the customer would like it. All I know, is that the service at the Deridder, Louisiana, Wendy's is bar-none the worst that I have ever experienced. I'm sorry to say that, this is on a constant bases. Got a spicy chickens with cheese,and bacon. The patty was cold, hard,and took 5 minutes to get. I hope that this problem is corrected in your restaurant. Thank you for you time.
I went to the Wendys in Chandler Az on Chandler Blvd and was totally disgusted and upset and have vowed never to enter a Wendys again and will tell all of my friends also I ordered to go1. the Large Summer Berry salad advertised and asked for extra tomatoes and ranch dressing. When I got it home it had a very small amount of salad 3 yes 3 total berries and the wrong dressing and 2 total tomatoes what a total rip off. 2 ordered a double cheeseburger and when home it was ice cold.
Thats not the worst. When I ordered a blackberry lemonade no ice and it came out with ice I told the counter person who rolled his eyes and said get this "what's so bad about ice" and said I guess when i said i want it no ice and get this he dumped the ice out and said here. He was totally rude and when I said looks like no berries he stated get this Well that's the way it comes and threw it at me. I expect a total refund ( no I did not take the receipt) and other compensation for the trouble and bother.
I live in downtown Jackson, MS, and have been a regular customer at a nearby Wendy's for years now (1240 High St, Jackson, MS 39202). I usually order the same thing, a large chili and a large frosty. Lately, both have been FAR from full - as in, I could have just paid for the next smallest size and gotten the same amounts. And while I have frequented this particular Wendy's because of their better-than-average service and friendly employees, I don't like paying money for something I'm not actually getting.
I'm not sure if there was a ownership/management change or what, but little things like this will eventually drive loyal customers away. If I pay for a certain size, I damn well better get that size. There is no excuse for this to be happening repeatedly, with more than one menu item.
My husband and I needed a quick pick us up, especially a cold drink. We ordered 4 for $4 and a Sr. Frosty. When we got our drink my husband said this is warm, she then info m d us that the ice machine was not working but, that it did just come out of the pop machine. Warm pop on a 90 degree day is not my refreshing drink. We were jumping on the express so we didn't realize no frostiness either. It seems they would have informed us right away no ice. Also go buy ice if the machine doesn't work just a suggestion. The restaurant number was partially whited out but, the restaurant is in Grandville, MI at 4435 canal ave SW.
I had ordered a double stack hamburger with a large fry and a chocolate shake on 7/11/2016, but they had given me a chicken sandwich instead. I am not sure if they confused my order with another, but I was disappointed that by the time I got home I had realized I had paid for something I didn't order. I had just gotten off work so did not want to drive back, but I'm a little upset at Wendy's.
Today I had lunch at store #13308962 at 4:15 p.m. I have been having lunch here for 5 days a week for almost 2 years. I ordered chili and a salad. As I was waiting for my food I noticed all the employees were just standing around talking when I noticed a salad across the counter. I asked the employee if that was my salad, she said yes and continued talking the the other employees. The employee started yelling, no one talks to me like that, customers are not always right, she was very nasty. I then went back to counter to get my dressing for my salad and she turned her head making insulting remarks about me. I have never in my life been so humiliated in a fast food restaurant, the experience was disgusting.
I didn't receive my order complete. I make my order my window. I order 3 JR bacon 4 pack and another 4 pack of nugget additional JR Ch Deluxe. Missing on my order 1 JR bacon. I notice at my home. I may need to spend gas to drive back to get a hamburger. Next time I will double check order. store 76 at Añasco Puerto Rico.
Upon arrival it was storming outside. I gave the simple order and they kept repeating they could not hear Me so I pulled forward. When I arrived I was given an intimidating negative stare and She said "what was Your order".
I gave it again and heard the girl in the back say She already made the order. The staff screamed "No He wants just ketchup and onions only" the girl again screamed I already made the order. The order was completely wrong and My hamburger came with extra everything on it which was a mess. My Daughter looked at Me and said She was VERY rude and after all that got the order wrong. I think that front person needs to go into the back until she learns how to respect the customers..
Today i went to Wendy's and got 2 4for4 the girl said $8.88 , so I gave her my Wendy's gift card that had $4.85 on it and a $5.00 bill, so she used the$5.00 first leaving a balance of$1.48, most gift cards I get use card first. I asked her if I had change back, she said no I used the cash first, I didn't know what you wanted to do. She should have asked me. I will not be going back just for $1.48. burger king will have my business now.
to whom it may concern I don't want to get my wife in trouble since she works there but I feel that you should know how your Wendy's store is being run first of all your district manager Jaime I don't know her last name does not do a very good job in making sure things are running smoothly and for one I feel she should be fired for what she did and what I mean is she set up a person to get fired and the person who helped her stills works there if this is what a district manager employed by you does I feel that you really don't know what is going on because this person who was fired made sure the store was running at its best and now with these new general managers you have they hire people who been fired 3 time for destroying company equipment and they would rather sit around and play with their phones than work, if I would of ran my store like your Wendy's is being run right now I would of gone bankrupt, so if it were me I would either fire these new general managers and regional reps or retrain them and make sure they know what their doing and follow up every 6months so you don't lose profits because these new managers you have now have a I DONT CARE ATTITUDE and I feel they need to be put in their place also these new managers are turning away customers and when that kind of word gets out it could ruin you well I will say this if it was not for my wife trying to prep for the day nothing would get done and the same goes for the grounds keeper and stalk person please try to understand I don't like seeing how your store is being run because I was in business with my father in another type of business for 20 years I would like this to stay anominous so my wife does not get fired and thank you for your time
my husband came in to the store on chapman hwy in Seymour tn the store was dirty my husband's order was a chili 2 jr cheeseburgers a frosty a tea and a frie we waited at least 10 min on his to go order. When we finally got home the fries were ice cold and flaky he had a hair in his frosty much longer than his because is bald! and the tea was sour he was so degusted he throw the rest of the order in trash. the manager that night was a man with a bunch of tattoos on his arms and the cashier was a girl with dark short hair with glasses. it was Friday around 6 30 on 6/15/2018 we have eaten wendys for many years and when your tired and you just want something fast and hot and you pay for and have to put in trash..... we well never eat at your store again I hope you clean it up and run your crew better and retrain people person hygiene some of the long haired girls did not have their hair pulled back I could sue you for the hair in the frosty
Supporting Sam Bee? Guess you don't need my business!!!!
visited the wendys in Collingswood new jersey on 6/15/2018 my daughter entered the store at 2pm to get 2 large cokes at 2:14pm I entered the store to see if there was a problem, no they were just slow moving employees , my daughter said the one taking orders was yelling at the challenged employee for drinking soda in front o customers. but all of the above is not my complaint just a fyi , my complaint is calling wendys a fast food restaurant , is amazing when it takes 15 minutes in a line of 2 to get 2 large cokes to go. makes sense why mcdonalds right next door is packed and your lot is empty, a lesson learned for us.
Every time we visit they are either out of ketchup or the drink machine has very few drinks. We tell them but most of the time it gets ignored.
As long time customers of Wendy's, we are very disappointed that Wendy's is still advertising on Samantha Bee's TBS program. As you well know, this host recently referred to our president's daughter in a very foul way and suggested that she should wear sexy, revealing clothes to ask her father, our President, a favor. Surely, this doesn't represent Dave's or your corporate standards. We hate boycotts, but in good conscience, we can't eat at our local Wendy's until you clarify your financial support of this vile show.
I visited the location off of eagle rd and Fairview rd in boise Idaho this afternoon. I eat here maybe once a week, but today was the worst customer service I had ever gotten. Despite being the only one in the drive through and repeating my order not 3 but 4 times, I waited a solid 15 minutes for 3 jr bacon cheeseburgers and a large fry, which ended up being 3 cheese burgers with a half full large fry box with cold fries. As I told the window attendant to have a nice afternoon she carried on with her personal conversation with her coworker without acknowledging me. I am extremely disappointed and still hungry as I am back at work with an onion allergy, unable to eat the food I paid for, and unable to go back to get it corrected. I hope you can fix this issue at that store or else I wont be in attendance to any of them any longer. Thank you
I really do like Wendy's over a lot of other fast foods.
I like the new soda dispensers and all the choices available. But for some reason my choice is always out and whats worse for us that have to avoid sugar there are times there are no diet drinks at all available. After waiting in line for long period of time last thing i want to do is go back to the counter to get attitude when asking for ice or my first choice in drinks,
I leave in Columbus Indiana
( State Farm Parkway) I visit this location often on 6/8/18 I experienced a manager with her shoes off while making sandwiches there was a cashier very polite and attentive. The manager mixed all of the sandwiches giving them to her in the wrong order an didn't make one order correctly the manager started to belittle the employee yelling and not fixing the situation blaming the cashier while there were several customers in line. The customer who was at the register was taken back by the managers attitude he tried to encourage the young lady by saying try to hang in there this is a hostile work environment. So I latter called in a compliant. The Store Manager called and she stated that her managers feet was hurting and she was walking on the back of her shoes and obviously she wasn't because she walking in her socks. The manager then told me her feet too hurt she has been with the company 32 years and her assistant 20 years and they are both tired and need to retire but they cant she stated that she would tell her that she has to keep her shoes on. She went on to say as far as the employee is concerned These children come In here and just want a check. I asked her if it was appropriate for her to do all that yelling on the front end of the store in front of customers she then said that she told her manager to talk with her in the back but her manager is stuck in her ways. I asked her why would that behavior be acceptable that they provided poor customer service and training and development seemed poor and her reaction to my compliant was not helpful at all it indicated that she allowed that type of actions from her managers and it was okay. Being in retail management for ten years I know that how you treat your employees is vital to the stores success. The manager did not talk as if what went on was a problem and it was clear by her conversation that the behavior that I witnessed will continue and by visiting that particular location I would constantly see different people because of turnover. This is just my opinion but the managers need to be trained properly in order to train new employees properly and if those managers are that tired to where they feel that they can do and say what they want to employees is not a good look. I did ask her if I could talk with her District Manager because her calling me was a total waste of time. She said that she would let that person know but I never received a call. I will not visit that location again.
i ordered 2 double cheeseburgers fries and soda,the cheeseburger had set to long in my guess,the bun was hard around the edges,the fries were not hot,this around 2 pm,horrible experience,i wish i had not stopped here to spend my money,yours truly jackson hardaman
It has become a guessing game as to weather I get home with a fresh cooked sandwitch. I stop at least once a week, if I am lucky my food ranges from warm to cold half the time. My store is at 120th and Sheridan , Westminster Co. I have started waiting until a busy hour in hopes of getting a fresh cooked sandwitch which I did this afternoon, 6:00 PM, guess what the wrapper & bread was COLD the meat only slightly warm. Called the manager He offered me bring it back and it would be replaced or money refunded. Sorry, I'm not driving back again for what I sould have received the first time. GOOD BY WENDYS!
The worst wendys in Toledo Ohio on e. Alexis rd. Had to wait 30 minutes in drive thru line this is an ongoing problem. Will never go to any wendys again
On May tenth, I tried the special cheese bacon deluxe at the location on Victoria Street in Prince George British Columbia. The burger looked good, but tasted disgustingly like fish. If that would have been my first Wendy’s burger it would also have been my last. Just hoping they will be asked to improve there ingredients separation. Thanks Dan. 250-296-3449.
I am formerly making a complaint on the general manager Kim Eddie located at the branch on can run, in Louisville, KY. Today she called my niece Kayla Wadlington, RETARDED, whom is only 16 years old and an employee of the Wendy's company until this incident. I will also be making a formal complaint with the American Disability association.
I went to the drive-thru at the new Wendy's on John Young and Silver Star Road in Orlando Florida I was very disappointed the line was long because the cashier was so slow maybe she was in trading I don't know however my order was totally messed up I ordered a large salad with the guacamole the chicken salad I ordered an order of bacon Nader fries and a Coke when I got to the window they asked me to pull over to the side to get my dinner girl came out no Coke so I said where is my coat so they went back in and got it I was charged $11 and some odd sense for a salad there were no Baconator fries whatsoever I would like a coupon I would like a credit I would like something I do not have proof of purchase because the receipt is probably was in the bag with the Baconator fries this was on Thursday May 9th at 8 p.m. please take care of this this is not the first time this has happened at Wendy's but I realize this is a relatively new location but that should not be an excuse please get me reimbursed thank you I expect to hear back
Today my wife went to the 12th St Wendy's And ordered 2 double cheeseburgers 2 frosties and 2 large fries The burgers were under cooked in red The manager was more busy talking to a young lady Then he was taking care of business in the store . Just on the under-cooked meat alone I felt cheated .
We pulled into Wendy's at 6238 103rd street, Jacksonville Florida 5/11/2018 at 5:05.
It took us until 5:35 to place an order and another 10 minutes to receive our order. Cars in front of us pulled out of line and left.
There was approximately 10 other cars pulled up and left after waiting a long period of time.
I don't know what is going on there but, This is the third time this has happened in a month.
You are loosing business a horrific rate. I believe someone should look into this matter.
I myself, am a Disabled Vet and I will not return to your store.
Thank you very much
Went to your Wendy's in Tulsa Oklahoma, the one on admiral. I got 2 Chili's. The customer service suck. The guy taking your order Thur the drive thur was hateful. The lady at the window giving your food no thank you no nothing. I will never come back, to many other places that appreciate your business.
My husband and I usually frequent about every 2 weeks the Wendy's on Northshore Blvd. in Slidell, LA. For the past year or so, we have been finding this Wendy's going downhill. I think the main problem there is not enough help and/or poor management. Today, for example, we stopped in to get a bit to eat. The table was not clean, I cleaned it myself, the floor was kind of dirty, especially by the drink machine. There was water on the floor there- a caution sign was there- but the dirt had spread due to people walking there to get a drink. The drink machine was out of Coke Zero, not the first time this has happened.
When my husband brought the food to the table, my hamburger was barely warm, as well as his fries. I hope this is not going to be the "trend" in Wendy's restaurants. We are very hesitate to go there again, if at all. So disappointing because in the past this restaurant was well managed and kept cleaned.
I simply ordered a bacon cheese burger and ended up with the worst case of food poisoning . I have tried to speak with someone since mid Feb. 2018. No one has contacted me. I will seek legal consequences if I do not hear from them soon. I lost three days of work and also paid out of pocket for the medical expenses.
Everytime I go to the Wendy's on hwy 52 in Darlington SC I either wait 20 minutes at the drive thru speaker or sit at the speaker for 20 minutes without being acknowledged, leaving me to have to go elsewhere for food. The employees are rude, arrogant and unprofessional.
ON 5/4/2018 I VISITED WENDY'S AT 2221 FRAYSER BLVD.I HAD THE WORST EXPERIENCE EVERY.I HAD TO WAING IN LINE 15 MINUTES BEFORE MY ORDER WAS TAKEN AND THEN WHEN I DID MAKE IT TO THE SPEAKER IT SOUNDED LIKE THE HEAD SET OR SPEAKER WAS BROKEN.I ORDER $23.87 WORTH OF FOOD AND I WAS VERY VERY VERY DISAPPOINTED WHEN I TELL YOU EVERYTHING WAS COLD AND OLD IT WAS COLD AND OLD.FOR A CREW PERSON OR MANGER TO SEND FOOD OUT LIKE THAT SAYS ALOT FOR THEM.I WILL NEVER EAT AT THIS LOCATION AGAIN I WILL DRIVE TO MISSISSIPPI TO THEIR WENDY'S BEFORE I EAT THERE AGAIN.FRIES WAS OLD AND COLD,NUGGETS WAS SO HARD I THOUGHT THEY WAS FROZEN AND BURGERS LOOKED LIKED THEY WHERE FROM 3 NIGHTS AGO, AND MY BAKED POTATO WAS NOT GOOD AT ALL THE CHEESE THAT WAS ON TOP WAS SO STIFF.I WAS AND STILL IS VERY VERY DISAPPOINTED.IT REALLY DO NOT MAKE ANY SENSE TO SPEND ALL THIS MONEY TO GET GARBAGE.
The Wendy's on Boardwalk in Ann Arbor has had declining customer service over the last several months. The wait times are long and orders incorrect. The staff need more training and supervision.
I wanted to follow up regarding a complaint I filed on 04/01/2018, this was in regards to the Wendy's in Orlando, FL at the intersection of Goldenrod and Colonial. I have not heard anything regarding my complaint filed and feel that a simple apology back would have sufficed. However, I received nothing which just ensures my opinion that I will not be spending my money at another Wendy's.
I picked up a late dinner for us after working late all day-night. They didn't offer a receipt and there isn't one in the bag. Shouldn't be hard to track as I was at the Poplar level rd location around 12:40am and paid with a $100 bill which I'm assuming most don't. It was $17 something as a total. The asiago chicken sandwich had no lettuce, either did the other chicken sandwich. The Lg fries where bits and pcs of cold left overs like trash. The double stack with cheese was cold as ice. So out of the 5 things we ordered 4 had issues. I mean they forgot the chili, but I caught it so no huge deal there. Very sad meal to say the least when your exhausted and just wanting a decent bite.
i like the food that have eaten at wendy's until 4[11[2018. i t was the first meal of the day. my meal was a fish meal combo. they told me that they out tartar sauce,which i accepted. the sandwich was served on non heated bun,and the fries barely had any warmth. an hour later, i was sick on the toilet. i have worked cracker barrel and well trained in the danger of food contamination. i paid a retail price for my food and expected more than what i got.. your store is on johnston street in lafayette,la. i will go to other wendy,s nearby. i suggest that you crack down on food sanitation in this store.
Went thru drivethru, got home and had wrong food... called and "manager" said she would give me one on her.....I paid for sandwich that I did not receive, how would a replacement sandw be "on her"?
Visited Wendy's harper road Beckley, WV Sat 4:00pm. iT TOOK 1/2 HOUR TO GET MY ORDER THE CHICKEN SANDWICH WAS COLD
NO ICE TEA AT THE DRINK COUNTER AND NO CATSUP. WORST SERVICE I HAVE EVER RECEIVED AT WENDY'S
bad customer service at restaurant call me 770 310 6677
Advertising event not honored at Savage, MN store. Very disappointed in you folks discontinuing your senior citizens discount.
I hate the buns that are used on all the hamburgers, the buns are nasty,too sweet,the buns tear very easily. If Wendy's Corporation would please take the time to read my complaint and switch back to the original buns which were the KAISER BUNS, Wendy's would have the top burgers in the fast food chain, I'm telling the truth, many many people agree with me, please go back to the kaiser bun, I'm positive your sales would go up dramatically. I know about food, and what the consumers like and dislike, I'm a single mother of four, spent many days and nights at Wendy's with my children. please make Wendy's sandwiches back to the original old fashioned hamburgers with the kaiser buns, Latresa Fountaine, 6684 Celestine St. Huberheights Ohio, 45424. (937) 903-1747. Ps.( the French fries,the next step to change back. Thanks.
ordered 2 items and on display window one was wrong (more expensive item). told the worker, she said she would tell me the total at the window. When I got to the window she told me it was MORE than she actually had said earlier. I questioned it as the item I requested was cheaper. then she came back again and said it was even more! I had given her a 5 and ordered a small fry and small chili. she came back and said I owed her more money! I requested my money back. she laughed the whole time with the other worker.
your food is great but your management s**ks. my son who works for Wendy's is treated badly compared to the other workers. he asked for 20 hrs a week and gets 6. its not worth driving him to work. he washed windows today only for the manager to tell him he didn't wash the door when he told her he washed the door. she said you didn't wash it and you need to wash it. he doesn't lye. she's making him do the task twice. she also gave him a attitude because he asked her to clock him back in from break and she had a attitude because she was on the phone and didn't want to be bothered with. maybe because this manager is racist against white people as my son is the only white kid who works there in mornings that i have seen. why else would he be treated differently? nothing worse then working for a bad manager. she's been this way to him from the beginning of his employment. if this keeps up, im going to have some words with this manager as i make my son quiet. this manager would be fired in my work place. shes always on her phone and is always sitting down in mornings and does as little as possible.
I went to wendy on 3/17/18 @ 11:20am and place my order the person on the speaker said hold on not welcome to wendy's the second thing she took about twenty minutes before she came back to the speaker then zi place my order I got to the window where the older lady was very friendly after geeting to the window to pick-up my order I look in the bag the order was wrong so I ask the white female at the window why did I have frieswhen I didnot order that she replied you got your junior bacon don't you I replied yes I began looking in the bag and I was missing my nuggets she replied Jesus these peoples she handeled the nuggets out the window zi ask her if she could put them in a bag she threw them in the bag and slam the window, then the burger was not fresh the cheese look as if it had been on the burger for 2 or three hours the bread was falling apart and the sandwich was cold, remind me I lived right two blocks away from the store, this is a terrible experience and zi don't think that I will be back, I don't deserve to be treated like a dog
I have been employed by wendys for 6 months I'm schedule gor 10-5 m-f the person that is schedule never on time now i don't get breaks not even a 15 min break so i ask my manager why i don't get breaks she said out policy says cashiers doesn't get breaks do o ask her to show mr the policy she told me she don't have time and than she sent me home so i left so i called and made a complaint and when i returned to work the next day they fired me all because i ask them to show me in the policy book wow what ever happen to chane of command and when i ask her boss cora she told me the same thing Cheryl told me she don't have time I'm trying to get ready for my meeting
On Sunday, March 11, 2018 at 6PM, my wife and I stopped at this location.
It appeared staffed with all young people.
The place was a mess, the condiment counter was covered with stains, ketchup and other messes.
The tables need to be wiped and the trash bins were all full.
I mentioned to one of the staff, about my observations and the need for someone to take on the task, nothing happened.
We have been Wendy's fans for years, this was the worst ever, We will never stop at that location again.
That location need help !
bought 3 burgers that were COLD
03/12/2018 It was at Wendys restaurant:#00002705
4331 US ATL Hwy 78
ticket # 3320
Host Afokeoghene 03/12/2018
#3320 7:21 PM
reprint# 1 30321
I'd name the attendant that was ruder but she was not wearing a badge. I heard a voice over the speker, wasnt shure what it said so I started to give my order. I was told, "Excuse me, I said just a minute.". In shock: I responded, "excuse me?" She then took the order appropriately. If this was all I would not be bothering you.
When I got to the window I noticed no badge and there was a silver bucket on the counter. She grabbed my cup and scooped the ice from the silver bucket into the cup no glove on her hand.just straight from handling money into the ice bucket, yuck.
Well I wasn't going to eat or drink after that,so when I went to pour the drink out on the ground there was next to no ice and the sprite was flat.
I opened the burger, it looked OK but based on what I saw through the window I wasnt going to risk it.
Wendys owes me $10.68 please.
Id like to give you a chance to respond before I rate the resataurant on the net.
Thankyu for your time
Myself and 2 other people went to the Wendy's located in Winnsboro, Louisiana on Sunday 3-11-18 around 5:00pm. There were no customers at the counter and only 3 customerd in the store and only 1 customer at the drive through window. There were approximately 4 employees at the store from what I could see. No one was attending the counter. An employee walked past the front counter on 2 separate occasions and never acknowledge that we were waiting at the counter to place our order. Two of the other employees (one at the drive through window and the other at the preparation counter) both made eye contact with us but never verbally acknowledged us. We waited for approximately 5 minutes without so much as anyone speaking to us or acknowledging our presence in the store. At this point we all left. This should not be an acceptable practice for any business. I will not be doing business with Wendy's and will advise my friends and family of this situation.
Richmond Hts OH Wendy's on Richmond Road. Ordered a smoky mushroom burger with no onions and got a spicy chicken sandwich in the drive through. Drove a mile before realizing their error, came back, walked inside and they gave the saved burger with onions. Worst store ever and soooooooooo slow.
Wendy's service sucks
Loby is close cause employees don't want to clean and there to busy talking at 6 pm on sundays. At town center. Big island
New Wendys hwy 63&20 Waterloo could not see register,did not get a receipt,no ice,only
Visited Wendy's Restaurant #8264 located at 1951 W. Eldorado Parkway in McKinney, Tx at 7:00 pm on 3/10/2018. I found the door to the restaurant locked with a sign saying they were providing drive thru service only. This has happened several times at this location in the past. The signs on the door state the hours the interior sit down portion of the restaurant is open, however, local management seems to believe they have the option to just pick and choose when to serve their patrons. I went thru the drive thru and ordered my food at 7:08 pm. There was only one car in front of me and they received their order within a minute or so. I did not receive my order until 7:19 pm. While waiting on my hamburger and fries I watched and listened to the staff having a gay old time inside cutting up and not taking care of their patrons. While I do no expect this complaint to gather much interest from the company I still wanted to put in my 2 cents in regard to the poor service at this location.
Unfortunately I do have a complaint.
I do not usually have bad service at Wendy's. But, tonight's service was awful.
I was just at your store #6306 in Cary, NC
I went through the drive through since this was for my 30 minute lunch break. There were multiple cars in line when I pulled up.
The car in front of me apparently, (from the conversation I hear when I finally got to the window) had a large order.
They pulled away without their full order.
Before I got up to the window, the vehicle behind me left without getting their order.
I would have left, but, I had someone else waiting for me to bring food back.
The team member that was at the window said they were short staffed tonight, but did not really offer an apology.
Even after getting to the window, I had to wait several minutes to get my 3 sandwiches.
I was late getting back to my office from my lunch break, so, I'll have 'demerits' for that.
And my order was nearly completely wrong.
I ordered 1- crispy chicken sandwich, & 2- Jr. bacon cheese burgers. And the team member confirmed my order.
I received 2- crispy chicken sandwiches & 1- cheese burger.
I also did not get a receipt for my order.
I don't have the transaction # yet, my bank shows that it is still processing.
The date is 3/10/2018, the transaction time would be around 6:45-6:55PM. & the amount is $5.49.
In Total, I was there approximately 25 minutes.
Although I'll still eat at Wendy's on occasion, I'll NOT be back to THAT Wendy's
I take care of a lady in her home and she insists on only Wendy's hamburgers. On the average I'm at the store @ 3647 State Ave KCK, store #00002183. I went in yesterday to purchase JUST the sandwich which should of come to much less than the $10+ I was charged. The young man must of not heard me when I ordered so when I received my order I told him I only wanted the sandwich and pushed the clean cup back to him. He grabbed the fries out of the bag and wouldn't return to refund any extra money I was charged, actually not even a "I'm sorry". The phone number on the ticket is another interesting thing, you call and after many rings you receive a message telling you to put in your access number. Excuse me? Not being able to resolve the issue I returned today and after explaining what happened and I was not asking for any money back but just an apology. It didn't happen so from now on when the lady wants Wendy's I am forced to drive about 5 miles or more because I never plan on entering that store ever again. The other option I am seriously thinking about is to save used wrappers and go to McDonald's and rewrap them. So disappointed in what used to be great service. Thank You and Good Bye Wendy's
I was at your location at 749 Highland Memphis TN. around 7:15p on February 23rd.I ordered a simple 4 for 4 double stack W/O mayo and ketchup Dr Pepper for the drink. Waited in line about 10 minutes so I just knew everything would be HOT. But that's what I get for assuming .Put whole order in trash went to McDonald's.
I visit Wendy's store #174 most Friday nights. Every time they always hold back the receipt, and there's always something missing from my order. I can't stop to check every item, because I don't want to keep back anyone in the line. I think they need new supervision there, and all customer should have their receipt.
We waited 10 minutes, then waited 20 minutes to get food.
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