Wendy's Complaints Continued... (Page 9)1226+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
I just went to Wendy's on Arlington road in Akron Ohio. I had 3 orders in which the drive through was the only option. I was told no multiple order and made to drive around 3 times. At this time the dining room was closed and there was no one in line except me. These dumbasses actually made we go around three times. After all this, I get back to work and they jacked the whole order up, We are missing a chili, two fries and all condiments. I assume I had all these problems as I am white and the whole staff is black. They are rude and make it known they don't like white people. There address is 3329 S Arlington Road Akron Ohio This is unacceptable
We visited Wendy's in Clinton SC at 11 AM 21 Oct 2017 as were in awe how unorganized they were. To start with the cashier acted like she was doing us a favor just being there, she was one of the most unfriendliest cashiers I've ever experienced, We ordered a taco salad and chicken strip meal, the salad had 1/2" water in the bottom making it soggy/ nasty, we had to wait on the chicken strips to cook they brought them out to us minus one strip and no fries, Their were no cups for the ketchup, nor lids for the drinks or straws, the females restroom had no tissue in general it looked like they were ready to close not just opening, An employee came in @ 1120 with the crotch of his pants down to his knees, totally disgusting for a restaurant to allow such,
I just wish you would place a plain grilled chicken sandwich back on the menu. I dislike the herbs, I think it is oregano, on the current Asian grilled chicken sandwich. Scraping it off doesn't do the trick, or trying to cover that flavor up with mustard. Just give me plain grilled with salt and pepper, please. Usually I eat at the Wendy's on 23rd and Grand Central Ave, Vienna, WV.
Very poor service as new franchise took over in Washington metropolitan area controlling hours for employees which sucks quality customer service Area manager said and cursing GM if restaurant to run the place with less then minimum because NPC issued new guidelines hours no matter customer what says every day should be minus in hours resulting bad customer service a long wait and serving old food and mostly focused on drive through because NPC watch SOS I
Looks in this situation Wendys going to be down more in next few months I am a employee since long time with company but never see this worse situation before
I waited 25 min for my food. When I got my order everything was incorrect and messy. Very disappointed and absolutely the worst service I have ever had. Not even busy. It was midnight and we had five cars after us get there orders.
At approximately 9:20 p.m. this evening my family and I went through the drive thru at the Wendy's in Ft. Wright, MY off of 3L HWY. Our order was a small pecan chicken salad (chicken?), #5: son of a baconatter (came with mayo, mustard and ketchup...not supposed to). A #5 with only lettuce, mayo, onion and mustard(got ketchup, no lettuce, on ring of onion, mustard and a tomato. We also had ordered more food and drinks. I was very unhappy with this visit to Wendy's.
Just visited your location at 1420 S. 75th St In Woodridge/Downers Grove, il. Needless to say, I was disgusted with the experience. First of all, there were no paper towels in the bathroom. The soda machine was out of Coke, both ketchup dispensers were not working and there were tons of fruit flies flying around. I frequently visit this location, usually through the drive thru, but went inside this time. It made me wonder about the food we were eating. I will think twice about visiting this location again.
My husband went to local Wendy's store 4580 pomaria SC location on 10/20/2017 ordered fries and chilli driving to work he was eating fries when got to work dumped them out and a test strip fell out of box he stopped it by the next morning and was told a manager would contact him.No one has.This is very dangerous and we don't know if it had been used or not they have it now.we will be contacting health Dept on Monday and his Dr since he ate fried and maybe a lawyer.Get your staff better or close them down
I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.
Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.
After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).
BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).
Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.
Slow service! I have been to this Wendy’s 3 times recently and always the most inefficient service I have ever gotten in a fast food restaurant! Every time I go there is a an angry customer in front of me with complaints about the wait time and wrong orders. This last time there was 4 people ahead of me in line and no one at the register. 3 women were at the counter screaming that they had been waiting 25 minutes and there order still wasn’t up. Come to find out some how it got missed. The place had a sewer smell to it (a plumbing issue?) I decided it wasn’t worth the wait!
Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.
I just visited your restaurant at 250 E 222nd ST Euclid,Ohio 44119
it took me a matter of 14 minutes to get from the door to the casher.there was only one lady taking orders and a lot of people waiting to order. I got to your restaurtant about 12:06 and got my order at 12:20.
during lunch time there should be 2 cashiers do to the volume of customers this restaurant recieves.
The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!
Waited 20 minutes for the most disgusting thing called a grilled chicken sandwich....it had a texture no chicken should ever have...so gross and tasteless. Thrown together, very sloppy. Five dollars, Wendy's should be ashamed to serve this trash...
Yesterday, 10/18/17, I received three coupons from the Manager at Leechburg PA for bad baked potatoes, salads with water in them and browned lettuce, no crackers, no hot sauce and I can go on. So today, I go there and used one of my coupons and asked for the chicken plank deal, I wanted fresh chicken planks and the French fries with no salt. (I get them that way so they are hot). Well the chicken planks for good but the French fries were cold, broken etc. Looked like they were laying there for hours. I refuse to complain to them because as you see, it does not work. I live 2 minutes from Leechburg Wendys but have to drive 13 miles to go to Lower Burrell, PA Wendys because of their incompetency. I would like compensated AGAIN for their lack of not being a team and getting things right. I do not want to get another thing there... I will wait to hear from you. If not, I will go corporate.
I entered the wendys in dearborn, mi on greenfield rd. around 7 pm today. I stood at the counter for over 5 minutes. Three different employees had eye contact with me but failed to acknowledge my presence. One of them was a manager. There were 2 people inside the restaurant and 3 cars in the drive through line. I thought it was especially rude to ignore my presence.
This may or may not be important to you. I feel it is necessary to no longer be a customer at Wendy's due to my feeling about the NFL and there disrespect for our stars and stripes I am boycotting all sponsors or the NFL
On 10/7/17 I went to your store on east Washington in Colton califor nia. It was 10:30 pm. I placed my order. When I got to window I heard them tell Austin the guy to be profecianol, and tell us that they didnt have the item. When i was already told ok. They were laughing at us. Then i went to door and austin the young guy. Opens the door for me. It was 10:30 it was already closed. Anybody could of gone in thete and hurt those kids. It was LAVINIA, NIKKI, AND AUSTIN. Something needs to be done very UNPROFESSIONAL.
With 20 years of Restaurant Management experience, Including a successful stint as a General Manager for a Wendy's International Company Store, I am fully aware of the challenges facing our Industry today. I visited the Amherst Street Nashua NH store today at 11:23 AM. At 11:36 AM I finally got my food through the Drive Thru window. I counted 6 cars that pulled out of line, and went around me because they would not wait. There was much horn honking and cursing while I was waiting. NO APOLOGIES at the window. You have a customer wait 13 minutes for an order, that should have been 3 minutes and just hand out the food? I know many of my colleagues bitch about everything regarding the service they receive when they dine out. I am not usually one of them. This store should be running better because a competitor, McDonald's closed across the street.
We were on vacation in Canada and visited a Wendy's. I ordered a half Taco Salad and a small coke. I have never eaten at a Wendy's before and I probably will not try it again, if what happened to me "the normal for Wendy's". The salad came in parts--- the lettuce with tomatoes and a little tub of sour cream, one of salsa and a chili one. Oh yes and a bag of Tostito chips. I don't know exactly what I was suppose to do with them. I thought it would come assembled and not in parts. And I certainly did not want to pour the liquidy chili over the lettuce leaves, if that is what I was suppose to do. YUK!!!!!! I did not consider this to be fast food to putz with putting a salad together. And my small coke turned out to be a large one with NO ICE IN it. We had 35 minutes for lunch and I had already wasted 18 of it sating in line waiting to order. I would think that this salad would be mixed before it was given to me! Very disgusted with it all.
I place an order at the drive thru at location 3517, my fries look like the scraping of the barrel and my chicken sandwich was raw in the middle, transaction I'd 20171008005855, I was surprise, what I receive for my money, garbage.
Went to a Wendy's in Terre Haute today. Ordered chili, didn't have any. Not sure how you run out of that. Got to the drive thru window and asked for ketchup and salt. Didn't have any salt either.
Who is running your store in Dearborn mi on Greenfield road it is attached to a Tim Horton’s coffee shop on the outside it looked nice that’s why I stopped in my wife and I ordered both pop machines were out of almost everything the manager stepped up got me a leamomde from the back after making it down to the Tim hortons after listening to two employees complaining about call offs and texting some one on there cell phones they finally took my wife’s order they of course screwed it up how hard is it for a bagel and glass of water really and then what they gave her was not presentable it was a bagel with crumbs from the oven still attached and the bathrooms don’t get me started see the pictures they are bad real bad hair in the sink crap on the floor when we’re they cleaned opening day
I do not know if this complaint will go to anyone. But I just had a horrible experience at my local Wendys. I ordered chicken tenders, fries, a double chocolate chip cookie, and a tropical green tea. The chicken was luke warm and very unappetizing. The french fries were cold and soggy. Couldn't eat hardly any of them. The cookie was not fresh. I was cold and dry. I will not be patronizing my local Wendys any longer. The entire meal was a horrible disappointment.
I am resending this email because I'm not sure the last one went through. Store 38 Delhi Pike Cincinnati was out of control last night. An employee in the back was cussing and the guy taking orders told him to watch his language and his response was I don't give a f***. Then the employee taking orders told the one in the back to not touch the nuggets with his hands.(I'm pretty sure those nuggets ended up on my tray. Then a lady in the back started yelling at the guy taking orders and told him she would fire him if she could. Then the manager fired him. All this was going on with customers waiting. The manager came our with her cell phone and a customer talked to her boss. About 12 customers left while the yelling and cussing was going on. If the manager fired him from the office that makes it worse because that means she was loud enough for customers to hear her from the office. We left our food on the table and left. I didn't ask for my money back because I didn't think this staff could handle it. The is unacceptable behavior for all involved especially the manager!
WE WENT TO WENDY,S ON 10/12/17 AT APPROX 7;30 PM . THE STAFF HAD NO KNOWLEDGE OF THE NEW JR. BACON CHEESE BURGER.
WE SPENT $16.00 DOLLARS AND CHANGE, MY WIFE AND I WAS VERY DISAPPOINTED WITH OUR ORDER. EVERYTHING WAS COLD, EVEN THE CHILLI WE WERE AT THE BALA STORE IN PA. ACROSS FROM ST JOE UNIVERSITY.
0 STaRs!!! Everytime I go to this place my order is wrong. If i wanted to get out of my car wit my 2 kids and get my order fixed i wouldve gone inside in the first place!!! Im allergic to mayo and onions I tell the stupid girl 3 TIMES no mayo no onions and what do I get?! Also never have any potatoes!!! Got tenders instead of nuggets! No sauce!! And smoking hot tea with no ice!! Not to mention 2 of my burgers didnt even make it to the bag!!!! Yall need to get some employees who can read a damn order screen!!!! I will never ever go there again!!!!!!
I just came from the Wendy's on the corner of Jackson St. & Dunlawton Ave. In Port orange Florida. I just finished a 10 hour shift at Publix in the complex across the street. I enteted the restaurant & thete were 2 women in front of me. They proceeded to otder everything under the sun. Wuestion w everylittle thing about sauces which is fine. After stanfing behind them for more that 10 minutes with managers _ employees standing around. Not one came to ask me if yhey could help me. They jusy looked at me & kept talking. I don't rat fast food often but ehen I do it eas Wendy's. But no more. I will br sure to tell all my fellow employees at Publix tp avoud going to that Wendy's due to lavk of concern gor their customers. I eill nevergo to Wendy's again! John Garcia
We were at store 38 on Delhi Pike, Cincinnati and had to listen to an employee cussing from the back. The employee that was taking orders told him to watch his language and his response was I don't give a f***. Then the same employee told the cussing employee not to touch the chicken nuggets with his hands(I think these nuggets ended up on my tray). Then a woman from the back started yelling at both the other employees. She said that if it was up to her she would fire him, talking to the employee taking orders. A lot of yelling and hollering was going on with several customers waiting. Then the employee taking orders was fired in the back room loud enough for all the customers waiting to hear. This should have been done in an office away from customers. If the manager took him into the office that makes it worse because then she was loud enough for us to hear from the office. The store manager called her boss and brought her cell phone out and another customer talked to him or her. We waited for almost 30 minutes for our food while this was going on. At least 12 people walked out while this was going on. We left our food on the table and left. We were going to ask for our money back but we figured that would take another 30 minutes. This is really unacceptable behavior for everyone involved, especially the manager who let the situation get so out of control.
I went to the Wendy's at 1129 Elmwood Parkway, New Orleans, LA 70121 on October 13th, at approximately 1:15pm. I waited for my order to be taken and ordered the $5 Strip Meal. I'm sure the restaurant was short handed, as the lobby was not properly cleaned and the ice machine was full of ice. The restaurant wasn't well kept at all. I waited until 1:37 to get my food, as the orders were taking anywhere from 15-20 minutes to come out. Then the guy who was waiting on customers, was also giving out the orders (WITHOUT PLASTIC GLOVES), after handling money and other forms of payment. The fries was fried very dark and didn't have any taste and the strips were also fried darker than they should have been. And they were COLD!!! I was at work when this was noticed the way the food was.
May I suggest that ALL employees who handle food items be required to wear GLOVES when handling the food items.
My daughter and I went through drive through around 7:15 on Oct 12 and paid for our food which came to 11.00 I didn't realize the person hadn't returned my debit card until I got home and after searching for it. So I went back to Wendy's on Coldwater road in Fort Wayne Indiana and they said they didn't have my card and the manager didn't care at all that one of his employees may have not returned the card. I feel the manager could have been a little more courteous in his talk to me and the way he handled this. Wendy's is really failing as far as I'm concerned and that location has very poor customer relations.
I went to wendys in Martin's ferry after a very long day. And i sat in the drive through for 20 mins, as I sat there i notice that the lady at the drive through was b.s. ing with the guy in the car. I'm sure it had nothing to do with wendys. 3 differebt cars including myself left.
I went to Wendy's on conant Street Maumee Ohio and I ordered the 5$ giant junior bacon combo an order 3 piece chicken strips I got there at about 7:07pm and and get up to the window to pay till 7:20 then the manager tells me there's going to be a 6 minute wait on chicken strips and I'll tell her why is there going to be a 6 Min wait when I've been sitting out here for 15 minutes she said Real nasty because we don't have any ready so I said give me my card back this is some bullshit and she said to the cashier yeah give him his fucking card back we don't deal with fucking people like him and on top of it i eat at this Wendy's 2 to 3 times a week i will not go back unless something is done about it
Our store is the worst!! Sometimes they are closed at 5:30, very rude employees. Dirty bathrooms. I waited in the take out window for 20 minutes got to window, statement was, I sorry we are out of potatoes and closed the window. I think someone needs to take a look at this store
This has been the second time in the past two weeks I've gone through the drive through to get a plain baked potato.
The first time the potatoe was good. I asked for extra butter, sour cream and salt& pepper and the only thing that I got was
1 butter. Today 10/12 I went though at noon and bought the same thing asked for the same thing I did get butter, sour cream and no salt & pepper.
The potatoe was gritty and had bad spots on it thoughout the potato. I don't mean to complain but it's very frustrating. There are many other fast food resturants but I chose Wendy's. You also might want to speak to the lady running the drive through she was rude as well when I asked for the fixings.
My husband and uncle went to Wendy's in LaFollette TN they ordered 4 chillies the cashier only rung up 2 they told him they order 4 they was told to go to the end of line they asked to speak to a manager she turned her back on them and start talking to another worker would not even acknowledge them did not speak one word to them very rude I am a manager at a local restaurant you do not treat your customers like that I will not go back we had a $30 order your manager needs to learn customer service and respect I my self would have give them the food I sure would not have turned my back on them we are very mad over the way we were treated by your manager I like you to call me 423-201-3655 or 423-201-8478
I visited the Wendy's in Jeffersonville, IN located on 10th street Sunday morning 10/1. I ordered a number 1 combo with a coke and paid at the first window. I then waited 20 minutes for the person in front of me to get their food (I would have driven off, but I couldn't get out) when they finally got it they apparently got the wrong order and I waited 5 more minutes while they corrected her order. When I finally got to the window 25 minutes after I ordered and paid, the girl working handed me my drink without saying a word, then she asked if I ordered 4 burgers. I said no, and without saying anything else she shut the window in my face. 1 minute later she came back and asked me what I ordered, I told her a number 1 combo, she shut the window again and I watched her standing staring at the back before I just said "screw it" and drove off without my food I had already paid for. I'm not normally a complainer, but this experience was ridiculous and it's not the first time I've had an issue with this particular location. The staff is always rude and the food always tastes slightly off and is prepared poorly, I've never not seen a customer complaining at the front. I will not be returning to this location in the future.
Customer service sucks!!! Store number 00009267. How the hell do you shout at your customers!!!???
This is regarding the Wendy's located at 389 William Latham Sr Dr Ste 2, Bourbonnais, IL. I visited this location on my lunch break today. Well, after waiting almost 10minutes on my food, I asked for my money back. The manager by the name of Gareth(at least that's what he told me) told me he cannot give me a refund because there is no refund button on the machine. What the hell? What you mean you can't give me a refund. He offered me more food to try and make up for it, but I told him I did not want the food. I waited all this time now I want my money back. He said only thing he can do is take my info and someone would be calling me tomorrow. What type of customer service is this? How can you take my money and not issue me a refund? You don't have to worry about me visiting this location EVER again!!
Good Afternoon- I want to report the unprofessional service we received at Wendy's Saturday night. My husband and I went through the drive through and had ordered 2 Baconater sandwiches. When we went up to the drive through my husband always checks the orders and when he opened the bag and discovered there was only one in there. My husband proceeded to advise the man that there was only one sandwich and the man snapped back at us and said well you only ordered one and said we can have our money back. We were shocked and said we didn't want our money back just the 2 sandwiches we ordered. He then turned around and handed my husband his money back. He asked for the manager as we thought how rude he was to a customer. He made a big deal out of nothing. We were at the Wendy's on Mentor Avenue in Painesville, Ohio at 10:00 PM the man that was at the drive through window said he was the manager but would not give a name.
Thank you for listening
Marty & Susan Duda
I went to the Wendy's drive thur in fountain Colorado Oct 1 around . First they wouldn't except the 1.99 kids meal coupon that came in the mail, second they charged me for someone else food more then what my total would of been and last they asked what sauce I wanted at the window and he still didn't give us any. Any question please contact me 7197618065
The drive-thru line tonight, Sunday October 1, around 8 pm, was wrapped completely around the store. It took us 15 minutes to reach the order window. Ordered 2 large Chilis and 2 medium frostys. Paid at the window and moved on to pickup window where we were told there was no chili. They refunded the money, even tho it was the less than it should have been and we had to correct them. They gave us the two frostys and we took the 3 minute drive home. The frostys tasted like foam and had the consistancy of chocolate milk. Mistakes can be made, I understand that, but this was rediculous. The least they could have done was given us the frostys at no charge since we waited for 15 minutes only to be told they don't cook chili on Sinday afternoons. Bery poor management and customer service!!
I was just there 10-1-17 at 6:36 pm. Pulled up to drive thru to find all the employees out in the parking lot helping an employee get into her locked car and watching a fire that broke out. They finally came in to take my order to find out they were out of taco salad, fries and sour cream. She took forever to take my payment cause she was talking with one of the girls still trying to get into her car through their headsets and she was at the window texting. She didn't give me a receipt. Then I heard her tell the girl she would be back outside. That whole trip was unprofessional and they were more worried about getting back outside. The car in front of me pulled off. Something needs done with these employees, there is no excuse for this behavior at all.
We were at Wendy the in Indianapolis, IN. 5230 E Thompson Rd. on Oct 1,2017. Place our lives order as waiting we notice on the floor behind the counter food, junk all my over it was filthy. While the workers walked in it. Not busy but still didn't clean up. Our hamburgers were old or recorded, bake potato was cold and started to turn dark. One bite was enough to turn us off. So told the manager, she gave our money back.. I ask her to stand by me and see what a customer can see on the floor a big mess of food. She said she couldn't see it!!
This Wendy's is a disgrace to the founder Dave Thomas and should be shut down immediately!
I will be reporting it to food service in Indianapolis.
yes I had to put the order in for a small Frosty and ask for chocolate they give it to me it's vanilla and they're going to take it back up they say that they don't have no chocolate my cousin made it separate order and they microwaved everything that tomato lettuce onions microwaved it all very disgusting it is not ran right and I did not see anybody in the back wearing gloves me know and as a cook by law you supposed to wear gloves in the back
Cannot Be Rehired at Wendy's in Austin , Texas Anymore I Know a Manager Was On 09 / 26 / 2017 and Now She Cannot Too Bad For I Need a Job . Such a Shame This Company Lost a Good Employee Too . I Was Wrong to Have Issues I Cannot Take Back .
I was at Wendy's on Metropolitan Avenue in Queens in drive through (5:00pm on Thursday, September 21st). The male attendant handed me a fruit punch, and the top of the drink was not on correctly as he was handing me the drink. The drink was all over my pants and top, and inside my beige interior of my truck. He didn't even apologize to me, and was laughing and smirking. I find that very disturbing and lack of professionalism on his part. I called and spoke to the manager, and I even heard her say when this was occurring that he didn't even apologize to the woman. I am so annoyed with the quality of service! Thank you.
The Wendy's at 3531 U.S. 1 north st Augustine , Fl has very bad service we came through at 150 and didn't get our food till after 200 pm . The girl in the drive thru was very rude kept asking is that all when clearly she could hear two people talking . She forgot one of our frosty's and didn't even apologize he'll she didn't even say anything at all just gave a dirty look and handed me the frosty . She also failed to give a receipt.bad service all together,,,!!!!! She had long blond braids .
My grandmother (93 y.o) is wanting to give her great grandchildren special prizes for a family Christmas contest this year. She is wanting to obtain $.50 off and possibly a free frosty and then place the coupons in individual frosty cups and give them to the kids. I have visited my local Wendy's (Kokomo, Indiana) to no avail. She is more than willing to pay for the coupons and cups, she doesn't want to leave the younger kids out. I have talked with one general manager who was going to get back with me per e-mail or cell phone and I have not heard from him. I stopped back in a couple weeks later and talked with another manager and he also took my name and cell number and said someone would get back with me. I still have not heard from anyone. If this is going to be too difficult for your company to pull off, she is good with that and will be disappointed but can try another franchise. Thank you for taking the time to read my e-mail.
Della Mae Jarrett and Bernie Higgins
Wendy's Restaurant appear to deny access to peoples with disabilities in Manchester and other locations in the state of NH. They claim that the buildings were built before the rights of disabled peoples came into being. So that they do not have to comply. However, if this is so, then why provide parking spaces designated with the handicap logo or provide a badly constructed stall in the bathroom for handicap accessibility?
The Wendy's located on South Willow St., in Manchester, NH one of the inhumane cities anywhere USA, does not provide a handicap entry system into the restaurant. No push button access. Meanwhile, the ladies room bathroom has a handicap access stall, but the door to the bathroom is so heavy and opens in instead of out, so that navigating a wheelchair in this very small space is problematic to say the least. The door to the handicap stall is partially open and has no slide lock to keep it closed so when a person in a wheelchair, walker or cane accesses the bathroom, they have to do battle with the open door while trying to get through the door of the restroom.
It is a contradiction, either no access as is allegedly allowed due to the timeframe the building was built, or provide full functioning humane access to your facility from the outside to the inside as well as to the bathrooms which should have an access button as well.
It boggles the mind to see how callously these concerns are manipulated and denied. And City Hall in Manchester allows it to be so.
Please do the right thing. All of these expenses are tax deductible. If you can take their money as a customer then perhaps you should comply with their constitutional needs of access to Wendy's Restaurant anywhere and everywhere one exists.
Ginger Ferrer, Community Advocate, Manchester, NH.
Think of the value publicity wise, if Wendy's provided full access inside and out to their handicapped citizens and customers to show they are complying with the law and the rights of these citizens.
I am a loyal customer that visit your Wendy's restaurant just about every other day. The time I visit there I always get the chicken nuggets for my 2 year old grandbaby, along with a vanilla frosty that she loves. I go to that particular Wendy's because it is like a mile from my grandbaby's day care. I just want to say I am so disappointed because every time I do go there, their vanilla frosty is broken. It have been down for at least a month or so. I keep asking the people that work there, when will it be up and they always tell me they do not know. I always go through the drive thru window. One other time I did go thru the drive thru there was this young kid that got short with me when I asked him when it will be up. I did not like that. I was going to call and report him to the manager there, but I did not, I just let it go. What I want to know is when the machine will be back up, because my grandbaby loves the vanilla frosty. Thank you
I went to Wendy's on Greenaway Dr. and highway 18 in Jackson Mississippi and I ordered the JBC which was really great at your Ellis Ave location in Jackson Mississippi. My burger bun was wet on one end from them putting a soggy tomato in pieces in it. My burger was no where nearly as great as Ellis Ave prepared my JBC. I'm never eating there again it was about 11:25 PM. The young man who took my order was very pleasant. Please make sure this does not happen to anyone again and I did not receive my receipt either. I also had to ask for my senior discount over two times before I was told I was getting it. I threw the burger away. Hopefully my nuggets are ok my order was luke warm.
Had to wait almost an hour for two four for 4's, a kids meal and two potatoes. Management was rude and unconcerned
location 4851 e. 60th st. commerce city.co. we had two chicken salads. they didn't have the mango chicken salad we normally get,so we got a different salad,the lettuce was old and brown, we found three large pieces of the lettuce core in the salads. paid with a credit card. no receipt was given to us,we thought it was in the bag!! The lettuce was old and should not have been used in anything. We will not be returning to this location or any Wendys!!!!!!
This afternoon, approximately 3:30pm on Wednesday 9/20/2017, I placed an order at the 7656 Charlotte Hwy, Fort Mill, SC 29707 drive-through. Please know that my son only likes Wendy's chicken nuggets for lunch everyday and he is almost 17 years old, so I have been to Wendy's at least twice a week for 17 years placing pretty much the same order with the exception we no longer order spicy nuggets. I started by asking for a large number ten combo with a sprite and no sauce. The female employee in a snappy tone asked, "Is that all?". I asked for three orders of the six piece nuggets off the right price right size menu and a large chocolate/vanilla frosty. I also noticed that the combo was a small, so I pointed it out that I wanted a large, to which she responded, "You didn't tell me that!" Now, one snap I can handle but two snaps and now I know your being rude. I get up to the window and she continues with an annoyed attitude, rudeness. She snatches my credit card and basically throws it back at me, and shoves the drink and frosty at me. Now, I'm done, I point out to her that she is being quite rude and she informs me that she didn't hear my order, turns and walks away from the window. The next thing I know, I can hear her loud and clear talking about me to other employees.
I am really not an unreasonable person, I have never had any issues at this Wendy's store and I have been going to this particular store twice a week for three years. After today, I will not be going back to this store again. There is a manager who is a fine gentleman, perhaps he is no longer there and there are several women, all who know my son and I as we order a ridiculous amount of chicken nuggets and were even more obsessed with the spicy chicken nuggets. Its to bad this particular sour puss has caused us to leave, she is an awful representative of the Wendy's Corporation, its associates, owners and executives.
I went to the Wendy's located at 1246 Hopple Street, Cincinnati, OH. on 9/19/17 at 9:47 PM. I went to drive thru and ordered a 4 for $4 which was a Jr. Bacon Cheeseburger. There was only 1 car in front of me at the time and no one else behind me. When I pulled up to the first window and there were 3 employees standing there talking. One of the employees took my card while the others just kept her company. One of the employees I'm assuming was on break because she was just propped up on the wall talking. The other employee was also standing around her but on her phone texting. I assume she was on break too. This wasn't professional for the business nor safe for the employee cashier. Having too many people around you while on the register can lead up to money missing from the drawer as well as mishandling of the money to the customers.
As I drove to the next window, there were 2 employees standing around there waiting on the food. After 5 minutes 1 of the employees asked me had I received my drink yet, I responded with a no. She then proceeded to give me my drink. As I was still waiting for the rest of my order, a young African American lady in street clothes walked behind the front counter with an infant in her arms. She didn't seem like a manager because if so she would know that children aren't allowed behind the counter. A male employee walked up to the front to take the order of a customer and apparently she didn't have any money because there was a lot of ruckus going on about it. It wasn't professional how everything was handled. The lady looked like she was homeless and was asking for a small fry so the employee asked her if she had the money and she said no. The young lady with the baby stepped up front and asked what the customer had said. This is when I made the assumption that she was the manager after all because she said she was going to call the police on her. There again this situation was dealt with unprofessionally because she's addressing the customer with an infant in her arms. That put her and the baby in a very dangerous position had the customer decided to harm the manager. After about 5-10 minutes, I was given my food. My fries were barely warm. I returned my fries for a fresher box which it was given to me in no time. After I drove off, I wasn't pleased with the rest of my food. My nuggets were cold and my burger was old. When I pulled the burger out of the wrapper, the top bun was extremely greasy and the wrapper was greasy. I was already away from the establishment so I couldn't take my food back. So I began to eat the burger. The burger was tasteless. Nothing had any flavor, from the burger down to the lettuce and tomatoes. This was one of the worst experiences I ever had with Wendy's. Business at this location runs very slow at night and has a lot of untrained teenagers. When I use to work for McDonald's when I was a teenager, my manager would always say if you have time to lean you have time to clean. There's no reason why the dining room lobby, outside, drive thru and behind the counter isn't clean if there's no customers available. The management team needs to be reevaluated and training better. There's nothing worst to see then a bunch of ghetto acting employees standing around talking about their dates, home, text, etc. I hope this restaurant gets it together.
I go to the Wallingford, CT location every week. No matter how manNY or how few people are there, they are very slow 100% of the time.
You can expect them to be out of napkins, ketchup, hot sauce, or crackers for the chili every time I go. The place is not kept clean.
Just thought you should know.
this place does suck to sat the least-we ordered a chicken salad-the salad was very dirty and the chicken had mold on it-the drink machine didn't work right at all-the area around the grill was disgusting-very dirty and messy-we will NEVER go there again for sure
I was in your Wendy's on Hwy 20 in Cumming, Ga. today for lunch. I could not believe how filthy the place was where the workers were that I could see. The floor looked like it had not been cleaned in a week. There was grease on the floor, French fries on the floor, paper on the floor. The cooking surfaces that I could see were dirty. If I had been a health inspector from the health department, the doors would have been shut right then. The place would have been written up for multiple violations Furthermore, out in the eating area I observed a young lady cleaning the area. She did not wipe the surfaces down with a clean rag and cleaner. All she did was clean off the surface of the tables with her hands and rearrange the chairs. Customers were eating on dirty tables. There was trash on the floor that she did not care to pick up and put in the trash bins. I ate my food there but it will take a complete overhaul of personnel in this restaurant for me to go back. They all had bad attitudes, making fun of drive thru customers. I could go on but won't. Dave Thomas would be rolling over in his grave if he saw what I saw today.
when I first ordered gave name started waiting then noticed that they had to many orders lined up and confusion I started seeing everyone behind me were receiving their order except me got back in line finally got back up front and asked for my money back he needed help doing this a young man came up and was going to handle this when the guy who took my order and the line cook got in a shouting match with vulgar language which led to a fight breaking out which shocked everyone sitting eating dinner many senior citizens looked on the fight hit the ground the employees having no adult supervision or training were stunned some scared,we all waited for the police to come.finally got my money back but did not get to eat this happened at the wendys on anderson ave. manhattan,kansas
My husband and I stopped into our local Wendy's a week ago at 2098 North Bend Road in Hebron, KY 41048 . We both went into the restrooms and then ordered our food. While waiting we noticed all the trash cans were overflowing to the point of not being able to put another item into them. They gave us our order and we turned to fill our drink cups. The drink counter was a mess. It was wet and the cups & lids were still in sleeves and laying in the liquid on the counter. We filled our drinks & proceeded to the table. Our burgers were room temperature and the chili was lukewarm. Neither of us mentioned it. When we left and got into our truck my husband said I didn't want to say anything until after we ate but that restroom was disgusting! Absolutely the filthiest restroom I have ever been in. The handicap toilet was filed to the rim with toilet paper and human feces. Wet & dry toilet paper all over the floor. The Ladies was the same. The doors on the handicap stalls were standing open. I Neither of us wanted to say anything because we didn't want to ruin the other ones meal. My husband says he will never go to another Wendy's as long as he lives.
It is really sad because we both love the chili and burgers. The chili is normally to hot to eat immediately and the burgers are steaming. We are sending this to tell you it would be in your best interest to slip in this location and see for yourselves how filthy it is.
Steve & Donna Beebe.
#00007162 - Jax, Fl Univ Blvd, = My office has been visiting this location once a week for the past 20 yrs. and have had nothing but perfect service, food, etc. I use to complete the Survey bcuz of the exceptional service. Not anymore I wont! You have gotten rid of the staff that cared, and you have replaced that staff with a bunch of "nobody" cares employees; with the exception of Melissa (Asst Mgr I presume??), and your new Cashier. These 2 women are the thread holding this location together. The new Manager is loud, obnoxious, and screams in front of customers & staff, making everyone feel like exiting the bldg. Seems a much needed FIRING is in order! we will not be back
On September 17, a little after 5 pm, on 2920 NE Sandy bld In Portland OR at Wendy's I ordered a simple food: a bowl of chili and a sandwich. I drove up to the window to pick up my order.I was THE ONLY CUSTOMER AT THE TIME. The was no one else in front of me. The person working at the drive through was a younger male. So I waited for my food to be handed to me... And waited..and waited. Instead if giving me my food, this employee started taking and filling orders from customers who came after me, one after another. I am still waiting .. It started to feel wired to me and I asked for my food. The employee completely ignored me. Another female employee came in and I asked her for my food-- and she completely ignored me too. So I waited and waited and then I asked the guy again and was ingnored again and again and again..I couldn't believe what was happening. I started honking my car horn to get his attention! And was ignored again 3 times. As if they were deaf and blind and I was invisible! I have a foreign accent and I am sure I was discriminated against. I felt diminished, totally humiliated and I was appalled. I will be filing a law suit
This is at the Wendy's in Timmins, ON. I checked out the store hours online before I drove over at 9:50 pm. Got to the drive-thru speaker (no one in line), waited about 10 minutes with no answer, drove up to the second window to check the time of the store hours, which had them displayed that they closed at midnight. Drove back to the speaker, waited another 5 minutes, drove to the first window and waited about another 10 minutes before an employee came over and said that they closed at 10:00pm. I asked when did they change the hours and pointed out their sign which said they closed at midnight and they should change it then and the employee just shut the window and walked away. Horrible, horrible service as well as false advertisement.
My complaint would be on multiple occasions I've been made to feel like I'm bothering the workers when I come to eat. The truly treat me as I am NOT welcomed there at all!!!!! So very disappointed and will never go back.
I just went to the Wendy's at 956 n. York rd. Elmhurst Illinois. Store #00000730. I went there for a lousy bacon and cheese and baked potato. Not only did I wait in the drive thru for 15 minutes.... No, I am NOT exaggerating. And then I got a small potato with hardly any cheese sauce. There are WAY TOO MANY CHOICES in that area ..just along York rd. I will think twice before going back. Thank you for your time. If I could my rating would be NO STARS!!!!
treated horrible at wendys at 63385,was talked to at drive thru in a elmo sesame street voice, which they thought was funny , kept having to repeat our order, waited in drive thru for 30 min, got to window and they were still laughing, Order was all wrong, so then had to wait 15 more min, $28 dollars worth of food , no reciepts . Not happy about losing hard earned money on Crappy service and cold food!!!
I was at Wendy's in Penn Hills on Rodi Road I went there on Friday night around 11:30 to drive through there was 6 cars in front of me 11:50 I went up to the speaker with my car and place my order I want a three tuner Chocolate Frosty's they took my order everything was good I got up to the window the manager was on the fry station partner hands in the fire station with no gloves eating fries putting it in her mouth and the cashier told me that he is no Chocolate Frosty's left and I asked her to give me another instead she said they close the machine down at 12 and I told her you don't close until 1 cuz I worked at Wendy's for 25 years and I was a shift supervisor for three years and I always went by the book I will put this on Facebook too because you have a lot of Promise in Penn Hills Wendy's with employees every time I go there I get chilamate oh cold hamburgers I don't know what do you want to do about this have seems like it's not like it used to be when I worked there in the 80s they cared about the employees it's like anything else now their disability
I usually don't have a problem, but this time my husband dropped me off at the door, (he was pulling our camper). I had to wait for a very long time with only 2 orders ahead of me. Then had to wait awhile after ordering. My husband finally came in wandering what was taking so long. I will never stop there again.( 1570 N. Mitchell, Cadillac, Mich. at 12:50 pm. #10043, host, Linda
Your employees at the lock haven store are bullies the treat your other employees like trash even the managers are rude and out of line the pick on the weak ones and make them cry you need new management and employees her thanks for you time
I placed a order for the number one small with a tea, received the order to get fries that look as if the were dropped back into the grease to be warmed which in turned made the fries greasy and limp. I drove back to the window and ask for some fresh fries the cashier took the old fries back and give me some hot fresh fries just to get home which is not even 0.8 miles away to a cold rubber burger that wouldn't even melt the two slices of chess that was placed on the cold dry black burger! Highly disappointed nothing unusual for this particular store! Just thought I would give them a shot tonight since I didn't cookout's burgers but this was a major fail. I have to waste another trip to go back to this place to take them the burger back to get a refund. Not to mention no receipt was given and I'm still hungry!
Im at the wendys in endicott.newyork I ask to speak with a maneger about my order from the night before that was wrong. I had callwd it in.. I was told the book was thrown out!!!the cashier n staff all warned me that that the super visor katrina was in a bad mood I hear her yellung at the staff.. 18 min and she still hasn't git bak to me.. I was never spoken to by maneger.. I saw she was busy but she nevwr once said hold a sec she never even acknowledged I was there.. Im stil waiting she waa so rude.. The store num is..2076
First of all, there's this talk to Wendy's bs. Which is exactly what it is the Wendy's in Wise Va. Doesn't give the receipt so can't use that! Then there is the fact I just paid almost $9.00 for a chicken sandwich combo with backed potato instead of fries asked for butter and sour cream.....which I was charged for but didn't get after paying that price!!! Next of all how old is this potato?!! For real I am a manager in food service and I would not let my employees serve this almost black potato!!! The next time I have a health inspection I will be asking how long Wendy's are to keep these things in warmer and I have taken a photo sitting here in your parking lot with time to show as well!!!
I'm a long time customer. The food, services, cleanliness,price have always been a 6 out of 5. Today, wife and I got taco salads. Nasty! LOTS of lettuce, not much else. Teaspoon each of other things. Little difference between half and full.7 and 5 plus change. Not cheap.Still will eat Dave's place. The chili, burgers, baked potato and other things are top-notch. Never again the taco salad!!!!!!!
My local Wendy's is at: 14 Condlin Dr Randolph, MA 02368. The past three times I've been there I've left because of the slow service and lack of attention to customers. The store is clean and nice inside but the service is bad. The first time I rolled up in line at the drive through with 4 people in front of me. A after 20 minutes I still hadn't been able to give my order. Each customer sat for many minutes at a silent speaker. I left, went to McDonalds and was home in shorter time than my wait in line at Wendy's. The second time I went I decided maybe going in would be better. I was second in line and it took 15 minutes for the two groups, a total of 4 people to get their orders ordered. Then the cashier turned away and started creating parts of those orders and never acknowledged my presence. At that time there were 3 more groups behind me. I left. The third time I tried I decided on the drive through. After 15 minutes with 3 cars in front of me we had not moved forward by even one car. I left, again went to the McDonalds and was home fast. Tonight, all I wanted was a frostee. I went to the drive through. The two people in front of me moved through pretty well, less than 10 minutes to do their orders. Then I sat for 10 minutes at a silent speaker not being able to make my order. Nearly 25 minutes for a frostee at 10:30 at night. I really prefer Wendy's for fast food but this store isn't worth the wait. I dont think I'll go back.
I ordered the Giant JBC with no mayonnaise I ended up waiting 10 minutes and my order was not right I was given no tomatoes with mayo on it and bacon crumbs
Went into Wendy's in Fredericksburg Va south point location and it was understaffed so badly I waited 30mins for my order and majority of the customers was having to send food back or ask for refunds. I heard the manager call my order out to the cook so I was pleased to know my order would be made with no bacon just as I asked but when I got home I was disappointed when my order contained bacon on all 3 orders. I called back to the store to alert the manager and she invited me back in so that she could remake my orders but I live 2 counties over so when I was back in town I brought my receipt which clearly stated no bacon on all my sandwiches.The manager had the burgers made without bacon but as I explained to her, I am Muslim and once pork has touched, been packaged, or been in the same bag the rest of the meal is considered contaminated and unclean for us to eat and being as I ordered 3 meals on the 4 for $4 the chicken nuggets and fries had to be thrown away.The manager wasnt helpful once I explained my religious dietery needs and this has been bothering me and preventing me from visiting Wendy's
My husband went through the drive-thru of our local Wendy's. When he got home we realized my son's chicken nuggets werent in the bag and neither was a receipt. When I called the local store, the employee was very unprofessional and I wasn't even sure who I had called when she answered the phone with an "Hello", after finishing her conversation with someone around her. They did not put a receipt in the bag so I was told they can't do nothing without a receipt, even though they are the ones who didn't give us one. So now my son is eating my chicken sandwich for supper. I am very disappointed and just a little bit pissed off at the poor service and understanding this employee provided. I do not know her name, but it was around 8:30pm on September 4th.
As I waa on a business trip I stopped in a Wendy's here in Orangburg SC I was in the mood for a burger and fries upon arivl staff was friendly I ordered a number 1 with no lettuce and no tomato small drink and a small frosty and then I was informed it would be 30min for fries but they did offer me a substitute of chili or baked potato I politely decline and just took the burger drink and Frosty not wanting to bring my food back to my hotel I wanted to sit in the dining area and enjoy my food after stopping to pick up a straw in a spoon and some napkins I noticed there was no napkins and no ketchup I received napkins from one of the young ladies behind the counter and proceeded to find a table to enjoy my dinner when looking at the dining room it looked like a hurricane just went through there at least 90% of the tables were dirty or had trash on them after finding a table that was clean enough to eat off of I thought to myself maybe they just were busy and haven't had a chance to clean up yet but by the time I sat down there was no line the cashier was leaning up against the wall and another just chatting away with the cashier so then I thought maybe they've just had a rough day so I looked up Google ratings for this particular restaurant and it didn't even rate a three out of five Stars and after reviewing a couple of the comments previous customers have left I seen a pattern people who work here just don't care I sat there and finish my burger drink and Frosty and then saw two employees enter the front door with cases of frozen french fries at this time the restaurant and seem to be getting busy so I decided to leave
upon leaving I stopped by the restroom just to see how clean it would be it seemed to be some what up kept but the trash was overflowing upon exiting the restroom one employee was sitting at a table next to a table that had trash crumbs napkins and even an old French fry sitting right on the top and it didn't seem to phase her whatsoever at this moment I just shook my head in disgust and left this restaurant something seriously needs to be done about this restaurant before my return
Requested a senior beverage lemonade without ice which i prefer. Well the clerk gave me a difficult time but eventually seemed to comply. What a surprise when i go home. She made an awful choice to water down my drink. It was lousy, lousy tasting. Is wendy training people to cheat on large purchases. If this continues i will give my business elsewhere. Very sad!!!!!!!
VisitEd THE Wendy's on 9/08/17 Wayne Nj store 00003684. I ordered the home style chicken sandwich and I found a hair in my sandwich was not happy about that my fries were burnt my husband's spicy chicken sandwich seemed to be raw. And the workers did not seem they had not had the proper training. I was very disappointed because I always go to that Wendy's and never had a bad meal.
Bought 3 items at Wendy's located in Lenexa ks located at Woodland and hwy 10. The chicken sandwich, cheese burger, and fries were all cold. Warmed them slightly in micro but that only taste very bad. What a waste of time and $'s. My wife and I have enjoyed Wendy's for years but will not be back.
Food was cold.,missing fries, paid almost $20.00 for food that I could not even eat, more less enjoy. The person that took my order was rude. The cup he gave me for my drink was dirty. Not a satisfied customer.
in may 2117 the 11th or 12th I was asked by a staff member to build an outdoor patio cooler container built of wood in the shape of a counter top on a frame similar to a island used in kitchens.Our agreement was verbal, taking place in wendys while he was working. I made it clear to him that the payment was due at completion of the project.I have contacted the employee Brad Hildabrand several times and 1 staff member appealed for me but I have not received no payment.This is a cowardly act for an employee to do to a customer who trusted a younger man to show the honest principals I would expect.Iam living on a canada pension and trying to make it with a former trade as a carpenter.this is a disgrace for an employee to do this to a customer. call me please and give me the satisfaction to see some accountability of this employees dirty trick played on me my ph.# is 506-474-0190 Fredericton NB Canada
I went to Wendys on Friday and order 2 chicken nugget meals, not once was asked if fries or apples, said ranch dressing. I didn't get the ranch dressing for either and they just gave fries. Then had to ask for the toy, which really wasn't worth giving to a 2 year old or even a 4 year old. Then on Saturday was at daughter's house and watch football and kids wanted Wendy's so went to another one. Order a cheeseburger only ketchup, cheeseburger no pickle, a cheeseburger deluxe, 2 4 piece nuggets, quarter pounder meal (with no cheese) with coke to drink, and a extra large fry. I was told $18.00 and something. Never got a receipt after paying, when I got back to the house, Every one of us had a cheeseburger and they all had pretty much everything on it. This is so sad that I went to two different Wendy's and neither one of them could place an order correct and spend all this money and get crap for food. I want to know what your company is going to do about these two situations. I haven't been to your restaurant in a year or more because always got cold food. I don't know why I tried it again and once again was very very dissatisfied with it. You higher people that cannot even do a order correctly or even give out a receipt or even ask you apples or fries with that kids meal. Please advise what your company thinks of these two orders that were placed
Bartow, Florida. It has been about 4 months since I have been to the Wendy's in Bartow. All because I was about to go in there one time and I saw a man come out wearing saggy pants. I mean they were below his ass. When I go to eat, that's not what I want to see. I have not been to that store since then. And I used to go 3 or 4 times a week. If that's the kind of behavior they allow in that restaurant, I will not go back.
My problem started with the cashier Malaysia. She has no customer service skills at all and was very rude. I ordered a side salad which took a while for me get which should not have taken that long. This was not the first time I have experienced rude behavior from the same cashier Malaysia. She never followed up on my order after I was standing their awhile. I was with someone the first time she took my order and they can be a witness to her rudeness. You need to retrain her.I was in store #9316 2301 Marietta Blvd. The mgr was I think Albert. Thank. You
On September 1, 2017 at 10:02 PM at Wendy's #00004054, 1333 Northgate Mile, Idaho Falls, ID, I stopped at the drive thru and ordered 3 Jr. Bacon Cheeseburgers, 1 with ketchup only and 1 small Frosty. When we got to the window the lady handed us two sodas and took our payment. When she returned, we informed her that this was not our order. She informed us that drinks come with the combo. Then proceeded to shut the window on us. She then opened the window, shoved the food bag at us and shut the window again and ignored us. Our receipt number is #3374. The Host name says Perla. Again, we ordered 3 Jr. Bacon Cheeseburgers and a small Frosty. We ended up with a meal deal for $5, a 6 piece Nuggets for $1.99 and a small Lemonade for $1.59 for a total of $9.09.
This was very unprofessional and irritating. I would rate this at 0 stars if possible. My family and I will not be returning to this Wendy's establishment and possibly any of the others if this is how we will be treated.
Dirty, dead files on windowsills, ketchup crusted ledges, water stained wallpaper on Allaire Rd side window help up with thumb tacks, completely peeling off and water stained. Filthy stained ladies room trash pail foot pedal, tile baseboard ripped off with concrete jagged edges, dead shrubs on Allaire Road side, water downed ice tea, thought I put water in cup by mistake, same for Dr. Pepper Baked potatoes too hard to even put fork in, returned got another rock. Use to be A1 place, disgrace now, shame nice area, and friendly staff . Staff cares not taken care of
The coffee was absolutely cold and horrible and the breakfast sandwich was cold at the Pit stop in South Carolina. The frosty was the only thing we were able to enjoy.
I spoke with the Manager Adriana once I discovered hair in my food I called her within 5 minutes of leaving the drive they. Once I returned I was treated so bad she actually called all the employees to the door as she rudely argued with me and called me a liar. Then the coworker said Wendy herself out the hair in my food they were laughing at me and the manager referred to me as a bitch. I returned all the food and was given $7.20. Then dhevstart speaking Spanish and they all start laughing at me. I am handicapped and I never in my life been treated like this. If you can review the camera at Around 9:20 to 9:45 you will see them arguing and laughing st me. Adriana told me Fuck you call Corporste I don't care you just want to eat for free. Here are the pictures. I requested the complaint number and was told By Adriana she will speak to her boss first and Maria said Wendy will deliver me free food and they all start laughing at me again PLEASE REVIEW THE CAMERA I am very upset about this. She is unprofessional I feel I was treated like this because I am African American. I had to request my receipt 4 times.
I went Wendy's store #3527 08/30/17 12:32 am I order my food n request freshly made fries they told ok I got my food the fries were cold and my spicy chicken sandwich had very little to no lettuce n it was cold I went back n they told me they ran out of lettuce n wanted to replaced it with the salad that they use for the lettuce bad service very unsastified with my food
I got a dave's single combo...after a couple bites i noticed it was pink inside and so I told them. They said "Oh Well" in a what ever tone, and did replace it. But the 2nd one still had some pink in it and I decided to just go leave the store as figured they wouldn't replace the burger a 2nd time. I thew away the 2nd burger.
Info on receipt is this store #00011064 and order #2000 at 10:00 am. Total was paid in cash and was$ 6.64
Myself and my family stopped at Wendy's located at 980 Schechter Dr, Wilkes-Barre, PA 18702 on 8/30/17 @ 8pm. The staff was very unprofessional, rude, and very ignorant. They were making very rude and inappropriate comments and jokes out loud. The gentleman that took my order was ignorant and his demeanor was obvious that he did not want to be there. When we got home which is 5 minutes away from your location my husband unpacked our meals and the burgers were not even on the buns! I asked for cheese on our orders and there was none which I paid extra for. If I could of taken the food back and got a refund I would have done so. This is disappointing because we get meals there frequently and rarely have any issues. It really is a shame to have such ignorant incompetent people working in your facility and with the public at that. This facility was recently remodeled beautifully and the staff working the shift the night I stopped in for dinner does not fit the newly remodeled facility. I'm not one to complain or write reviews but I felt I just had to voice my mind and make you aware of the poor staff as the faces of your business.
I thank you in advance,
I went to the Wendy's at 13419 Hwy 27 Trion Georgia 30573 and have never had a worse experience in a restaurant. I was with my three grandsons and the front line host did not get my order correct and did not offer to fix the order she acted like I had no option but to take it her way. When some came to my table she used profanity that my grandson heard. After that point I was not going to be satisfied in that store today. Then a district manager came out and she has no people skills and let me no that everything was my problem not hers. My name is Larry Wells and my email is lrwells1950@ yahoo.com I am a very disappointed Wendy's customer.
My husband and I ate at the Wendy's on Innes Road (Gloucester, Ontario) on Friday, August 25th. We both ordered the same meal (the single burger with cheese combo). Within 24 hours, we were both hit with severe food poisoning. This is the only identical meal that he and I ate in the past week, so we know this occurred from our meal at Wendy's.
I have not contacted the restaurant as I'm not sure how seriously this issue would be taken. I would like head office to know in the event that you receive any further emails from individuals in our position. For clarification purposes, we have never had an issue like this at Wendy's and have in the past made Wendy's one of our main choice locations for a fast food meal. I simply wish to advise of the situation.
Thank you for your attention in this matter.
Went to Wendy's yesterday drive thru at 7445 71st Ave. N.
Brooklyn Park, Minnesota 55428 location - around 5:20pm and received the worst customer service from a male drive thru person and the manager on duty. The male drive thru person was impatient, rude and just told me to pull to the window. The 1st window had a lady who collected the money - rude and clearly does not like her job. Move to the 2nd window and it was the male who I initially spoke to. Asked him if he was having bad day and his rudeness even escalated. the lady at the 1st window gave me my order and rudely shut the window on me. Called to talk to manager and the lady who rudely shut the window on me, got on the phone and said she was the manager on duty and took the rudeness to the next level. Came outside the building as if she wanted to fight me and address the situation.....this location needs to be looked at. the level of unprofessionalism and rudeness should not be accepted by Wendy's. They need a lesson on customer service.
I am unhappy with the service I received (actually did not receive service) at the Morgan, Georgia location off of I 20. I walked in with the intent of having dinner on August 29,2017 at 5 pm. The gentleman at the front counter was filling drinks. He looked at me but did not acknowledge that he would assist me. As I was waiting, I noticed that all of the employees looked my way but not one of them came to the counter to take my order. There were 2 females near the drive thru window in conversation, one of them looked my way and continued her conversation. The grill team also looked my way but still no one came to take my order. Because of this, I finally left after appx. 5 minutes with no food. I understand that people get busy, however, it appeared (my perception of course) that those in conversation were not assisting any customers. Unfortunately this lack of customer service by this team will make me think twice about visiting another Wendy's in the near future.
Franklin Va. store #00002031 8/28/2017 at 11:47 am order # 3040 for $8.20. On this day, i was at the drive thru and received my order to find out there were no fries with my combo meal and no butter or sour cream with my potato. When I asked the attendant for these items, they looked at me as if I bothered them, placed my items in a bag and handed them to me without a word, a simple sorry for that would of been nice. After I left and was across the street at the Food Lion I noticed that there was no fork in the bag, so, i went to the deli and got a fork. I have been to Wendy's 3 weeks in a row now. I would like for once to have my Dave's double cheeseburger and my fries to be hot off the grill and fresh instead of being dried out and the fires being cold. I pay for these items to be fresh and hot and they have been terrible lately. What has happened to this Wendy's store? It use to be very good. Guess I have to travel 10 miles to the one in downtown Suffolk main street.
It takes entirely too long. Every day I come to Wendy's on Salem avenue Dayton Ohio it is a 20 minute wait for fast food. #ridiculous
Here is my complaint as written on a review submitted to GOOGLE maps.
If this does not open I can resend via email. Please advise.
Went to the Wendy's restaurant in Gardendale, Alabama drive through and ordered two regular hamburgers. The girl working the drive through window said the order would cost $8.00 and some change. I was stumped for a minute with the cost for just two regular hamburgers and repeated myself and said, "No,I am ordering just two regular hamburgers." thinking she misunderstood me. There was no response from her once I repeated my order again and I finally said - "Forget that order just give me a number one". She sounded a little upset I changed the order but took it. I thought for a second to myself and didn't feel comfortable using my personal credit card and decided to leave the drive through line.
Either that restraunt needs a lot more training or there may be the possibility of some shady stuff going on there. Either way, I don't plan on going back to that restaurant again after my experience. Does Wendy's really charge over $8.00 for two regular hamburgers?
We went to the Wendy's on 10th street in Caldwell, Idaho today for lunch. They were busy with a long line waiting to order. I told my BF, " there is
a line, going to be a while." There was one person taking orders, he would take 2 or 3 orders then stop and work on getting food put on the trays for people to pickup their orders. So the line was not moving at all. We stood in line for 20 minutes before being able to order. In the meantime, more people were coming in making the line even longer.
The soda machine was practically empty, only had a few choices because no one had bothered to refill the canisters of the drinks. There were no napkins, had to get them from the counter person. There were fries all over the floor that no one bothered to clean up, tables were dirty, no one
had wiped anything down. It was just dirty in there. If it would have been my choice, I would have left after walking in and saw the line, but it wasn't so we stayed.
We had the same problem there a few months ago, but BF wanted chili so we went there. We will not go back ever again. Even BF agrees with me this time. The help was terrible, the store was dirty, the restroom (women's) was dirty. I used to like Wendy's, not anymore. The food has gone down in quality, the service is not good, and the place is filthy dirty. The help is a joke, talk about incompetent people. Young kids that don't give
a crap if things are right or not. It amazes me that people still go there to eat. YUCK!
Yesterday, I drove the one hour to the closest Wendy's from our house for my favourite burger combo. To my great disappointment, the restaurant was closed with blinds covering the windows. To my knowledge, their was no public warning of the closure. There was a note on the door of Wendy's saying to "watch for our new location on the internet." No date was suggested for when this new location would be opened. The owner of that location should be ordered to post a sign indicating where the new building was located and when it was supposed to open. Myself and other customers have no idea where it will be or when it will reopen. I'm sure the late Dave Thomas, would not be pleased, if he found one of his resaurants left abandoned and kept his customers in the dark as to its new location and target date for opening.
I stopped at Wendy's in New Kensington/Lower Burrell PA 15068 at midnight on 1/5/19. I ordered chicken tenders. I realize that it was late at night but nonetheless your product should be edible whenever your restaurant is open for business. The choice of sauces were not offered to me-I had to ask what my choices were. Then the food was cold and hard. And guess what?? NO SAUCE! I am expected to do my job up until the end of my day. Your restaurant should do the same. Just awful food and a waste of almost 10.00.
Your Eau Claire, Wisconsin store should be closed. YUCK!!! Not deserving of a star.
You can contact me if you want to talk about it.
I'm done with it and I'm never going back.
Jim 715 214 3855
Bought a choc frosty today they actually gave me a vanilla one only half full. Service was very poor, drive thrust girl rude. Very displeased will not go back 4086 fort St linkin. Park mi.
First it took forever in line, they didn’t have a full portion of the apple pecan chicken salad so I opted for a small and a small southwestern chicken. When I got home there was no chicken in either salad. It was late and I just didn’t have the time to go back. Service was terrible. Wendy’s in Miami on Flagler and 97th.
Last night, I went through the drive thru to get a burger and a small diet soda. I pulled up the window and was handed a bag with a sandwich and fries no drink. I told the young lady that it was the wrong order. She gave me a look like I was an idiot. I then got the right sandwich and my soda. The cup was filled pretty much to the top with ice. Definitely did not get my money’s worth on that trip. I will not be heading back to a Wendy’s anytime in the near future.
At approximately 5Pm on 1/4/2019 we went through the drive-thru at the Wendys on North Elizabeth in Pueblo, CO ordering a #1 and a #4. When we got home and I bit into the #1, the meat was RAW. I mean RAW, not pink. I needed to cook the meat before I could eat it. I really had a hard time then to even eat the sandwich. My husband's #4 was cold and had to be reheated.
Today at 9:12pm I went with my family to Wendy’s on forest ave Staten Island ny
The first thing is the drive thru was empty I had a van full of my kids and there friends spent 40.37 on our dinner and everything was cold and burnt burgers I am a paying customer how in the world can I get cool French fries not hot. The drinks were flat coca colas I always visited this location I will never return again I wasted money and not satisfied.. on top of it the guy in the first window said no receipt paper..
On 12/30/2018 my husband and I went to Wendy's for a bite to eat. This Wendys is located at 8661 Commons Way, Estero, Florida...#00008565. This was the filthiest Wendys we've ever been in. Your feet literally stuck to the floor and we could not find ONE clean table in the place. We had to ask someone to clean off a table so we could sit down. And that's exactly what they did......cleaned off one table and went back to doing nothing behind the counter. Unbelievable. We will never again go inside or order at the drive through. I can only imagine how filthy the kitchen area must be. The board of health should be notified.....in fact I think I'll do that now.
Very rule and I will not return the one in HOMEWOOD AND I WANT MY MONEY BACK
I want to complain about the WORST experience I have had at a Wendy’s. I wish i could give a number of the restaurant and ticket number but I was not given a receipt or even asked if I wanted one. I was at the Lazelle Wendy’s on High Street between 9- 9:30pm. I went to the drive thru and the young man talking to me at the speaker was rude. I was giving my order and he said, “ Is that all” with attitude when I was waiting because the screen was wrong. Them when I repeated my order he said, “I know... is that all?” Very rude. As I pulled around to the drive thru the lady in front of me was trying to get their attention through the window and she had to flag them down to get her change and her food. When I pulled up there were 3 young guys laughing and goofing off. He barely told me my total and then took my card. The whole transaction was done with his back to me and then he shoved my food out the window and closed the window and turned around. He and the other employees were just laughing and goofing around. He didn’t ask if I wanted or needed a receipt. If there was a manager in there then he should be ashamed of himself. It looked like a teenage party and they seemed annoyed that they had to stop talking and serve me. The food was ok. My baconater fries were a little greasy and messy and under salted but I was most upset with how they were acting. I have 2 teenagers myself and I don’t mind some humor but this was just rude, ridiculous and whoever owns that Wendy’s was wasting their money by paying those employees on this night. Very upset and not wanting to return to that Wendy’s ever again.
SLOW service. Total lack of customer service. Staff goofing around and laughing.
Visited Wendy’s in Saginaw Township, MI at State and Hemmeter.
My last visit to a Wendy’s.
1/3/19 at 6:30pm
First of all let me say, that I do like Wendy’s burgers and taco salads. I’m afraid I have a major complaint. I went to the North Versailles pa. Store and they were very busy. I waited in line at the drive thru for at least 20 minutes, got my order and started on my way. I go to the drive thru because I have multiple sclerosis and it’s simetimes hard to walk in. I have issues with items not being in my order for quite sometime,so I decided to look in the bags. I did not receive the jr. bacon cheeseburger I ordered. I had to go into the store since the line was still so long. There was one gentleman in front of me,he placed his order and moved aside. I waited for the cashier to wait on me, she was bagging some orders and ignored me. Now the line in the store was 5 people deep. I get my sandwich and head on my way. I drove 5 mile to Wendy’s , to find that when I get home the fries aren’t there and the side salad I ordered looked like it was 4 days old. I threw it in the garbage. So, there was dinner. I have to tell you this is a recurring mistake at this Wendy’s. I am less than 1 mile away from Burger King, but I I choose to go to Wendy’s. I don’t know if that’s gonna happen anymore. I have gone back from them correct a problem at 5 times in the last 4 months. I’m ready to give up. I feel you should issue me a gift card for problems. I’m very frustrated and I hate wasting money and time. I honestly don’t know what happened to that store, it used to be one that didn’t make many mistakes. I don’t know if you’re management staff needs retrained or what. By the way, another lady was there with the same issue as myself,but she drove the whole way home and had to come back. This is not acceptable. There’s just too many other restaurants that I could choose from.
Thank you for your time.
Wendy’s openedva bew Oberlin Ohio location. I went on the first day, waited in line 30 minutes and expected. When I got home my order wasn’t even half right. I was missing a large fry and a baconator. The chicken sandwich had no lettuce and the bun was hard.
I was not fighting that crowd over this.
The next day my son went on his lunch, he ordered bacon cheese fries, yet no bacon was on it. His large fry was a small fry. He waited in line about twenty minutes p, and completely expected.
Then two nights ago my husband and I went, I ordered four cheeseburgers, a large fry, spicy chicken and value chicken. The lines were much shorter after opening weekend. Not one burger had cheese. Yet I paid for cheeseburgers. My husband went inside and was informed they were out of cheese..yet took orders and charged for something they didn’t even have. Not to mention when I paid, it was more like a high school party happening inside. My change included a roll of pennies for my change.
I decided to order a pop when I went to the window to pay, no large cups, understandable considering how busy they had been. Insaud medium was fine, I tried to pay the change with the rolled pennies but was looked st like I was the crazy one, yet that was my change at window one, the manager then yelled just give them the pop, give them the pop!
When we noticed the cheeseburgers had no cheese, my husband brought them in and the same manager was quite rude. I doe ting the sandwiches while knowing she had no cheese in the first place. I love Wendy’s, but the experience we’ve had at your newest location has been awful.
I still can’t get over selling and charging fir cheeseburgers when you know you are out of cheese and then inspect the burgers looking for cheese you never out on.
I am definitely a very unhappy customer and would like to speak to someone.
I have always considered Wendy's a top 5 fast food choice but after what I received tonight that is now over with, I ordered a meal that included a med drink (Sprite) and when I took a drink I almost threw up! Which made me remember the last time I ordered from this location the same thing happened and I just forgot about it but this tells me that this Wendy's has a serious problem. The water they use in their soft drinks taste like stagnant filth and it's now obvious that this is the norm at this location! I could not drink it in fact I would not even give it away to even a dog! At first I was thinking maybe they just couldn't do anything about it but you know there 4 other fast food places surrounding this Wendy's and none have a problem anything close to this.You ever heard of the term "Bush League"? Its a term used for something that's supposed to be professional but is really not. Since this has happened to me both times I have ordered from there six months apart it has to be an accepted procedure at this Bush League Wendy's. I for one can not believe that Wendy's corporate would allow this even if franchised. I will go as far as to say I challenge any one of you to drink a soft drink from this restaurant and I doubt you could get the whole thing down. Bottom line is this: Both times I went there I was given a disgusting dirty tasting drink with my meal and this cannot be the first complaint about this but since the location in question is right before the fwy entrance most people probably just forget by time they get home but you know there are people that do live in Las Vegas and this is unacceptable and has cause me to go from thinking Wendy's is a top five fast food place to making sure I never again give this company any more of my hard earned money because If I have to earn my money then you have to earn your money from me and this Wendy's clearly is not interested in anything but delivering a cheap disgusting product that they know will only be noticed when the customer is on the freeway and its not worth it to turn back and complain. Do you guys even have a standard set for your restaurants? I know you probably don't care that you lost a loyal customer but I am sure this particular Wendy's has cost you more then just this one. Thank you for allowing me to complain about this
Went to Wendy's in Soddy Daisy tn. Paid for two doubles and 2 Chili's. Got a single and a double with the Chili's. Found it after getting home. Called back, spoke to manager Heather, who claims she cannot make up the double where single was received unless I come back now. The whole point if a drive thru is for convenience and it burns me up when you get all the way home and find they jacked it up..and their answer is drive back here and I will make it up!! Why go thru a drive thru if you have to drive back??? I did fell in the sacks for two burgers and two Chili's, but I didn't take it apart I. The drive thru to check it. What a crock!
Would accept coupons .Manage said there was on the door. That's fine except I was in the drive through. Refused to take the electronic coupon and was extremely rude about it.
Went to another store on South Havana in Aurora and didnt even have to show the coupon. Extremely friendly person at the window
Every airport is greedy, and expensive. However, if you are not going to honor a company promotion you should post it where everyone can see it.
I disagree with the fact that they refuse to honor a promotion. You advertise it, I go because I saw it advertised and the get refused is an awfully good way to lose business. That store has lost my business.
I also know that nothing will happen to that rude manager nor will anything change. This is a case of false advertising which is against the law.
It is sad that your managers have such terrible customer relations.
Went through the drive thru and it was super slow. Took about five minutes for someone to take my money. Then a girl that was working there had headphones in and kept messing with them and the volume while she had her gloves on handling the food. Not sanitary at all.
the rest room was so bad I'm never ever going back to Wendy's. It was discussing!
Wendys on west 3rd street in bloomington Ind. The manager on dec 30th 2018 was very rude to the customers and her employees. I came to drive thru and had 5 coupons for free jr frostys for my kids. So I put in my order and she says you have to make a purchase. I said the tickets say no purchase necessary. The manager says "I dont know what kind of tickets you have but just pull to the window". So I did and when she opens the window an employee says I need help at the counter doing something and the manager looks at him and says "does it look like I can" wow then tells the guy at the window with her to hand me my frostys there free. I handed the guy my cards and the manager says tell her to keep them there free and walks off. I said heres my cards she doesnt have to be so rude. He demanded I take the cards so I did and told the guy to find another job where hes not being yelled out and left.
store location #00002550 at 12:47am order #3318 on 12-30-2018 me and my wife went through the drive threw and placed an order for a Jr bacon cheese burger small fry and a baconator. I understand that it was 15 min before close but the sub-par service or the lack of service I guess you could say. the food was beyond cold and I don't mean it had a chill, I mean we had to go home and put it in the microwave just to melt the cheese. that was not all that was wrong my burger not only was cold but was missing the tomato, lettuce and onion. so if I had to guess they had everything put up cleaned up and put away and are food was put together with the leftover burger that was scheduled to be put in the chili today. this is not my style to complain and as a matter of fact this is the first complaint I have ever filed in my life lol but I got in some shit from my pregnant women who had me with my back to the wall for a good hr. over that I cant say that I got the lady's name at the window but the name on the receipt says host - Sandra
thank you for your time
contact info cell 1-734-341-1477 or respond to email if that is
better for you that is if I need to be contacted
I'm disabled dessert Storm veteran last night Wendy's Rocky face exit Dalton GA around 12 am or after only Window was open no cars what so ever was in line because of my condition I don't drive I walked from motel and walked up to Window to order some food and was told could not serve me I didn't understand I felt discriminated against because have been served before on foot
I just visited your Edgewater ,MD location and it was very disappointing. T.ere were several employees behind the counter and what appeared to be a manager . The language alone coming from behind the counter was very offensive,The F word was flying constantly and could clearly be heard in the dining room. I ate my meal subjected to this vulgar language and was very disappointed with the manager for not take control of her employees.I have always thought Wendy's was a family oriented chain.I would not take my family to this particular store and subject my children to this inappropriate language. After I ate my meal I went back to the counter to order a frosty and there was no one working the register.The manager finally came to the front and was asking who was working the register and got no answer. This situation need to be rectified immediately.
very disappointed Customer
THE ONLY WENDYS THAT I THOUGHT WAS NOT THE CLEANEST WAS OFF OF RT 78 WEST EXIT BETHLEHEM PA I GO THERE A LOT YOUR FOOD IS GREAT THE 4 FOR 4 FANTASTIC ! I LOVE WENDY'S . ON OUR WAY TO NO CAROLINA THE WENDY'S IN ASHLAND VA GAVE SENIOR DISCOUNT FOR COFFEE FREE ! THANK YOU
Went to the wendys in Vails gate ny around 6:30 last night. I drove past the building the first time due to the fact their light/sign wasn't illuminated. Once I got into the drive thru the menu wasn't lite either. I ordered and pulled forward to the window, while waiting on my order I watched an employee refilling the cup top dispenser drop several lids on the ground and pick them up and stock them right into the dispenser. I told the employee at the window what I saw but she didn't address the problem. Once I checked my order I discovered I was missing one of my three items. I frequent wendys quite often but this store's approach to cleanliness is disconcerting, please fix them!
I have attempted to visit the Wendy’s location on Hwy 30 near Tanger mall 3 times in the past two weeks and every time I have visited they have been out of sweet tea. This is very disappointing. Today was a horrible experience. I was left holding at the speaker in the pouring rain with no cover for about 3 minutes before someone came to rake my order when they then informed me that they were out of seeet tea again. I canceled my order and went elsewhere. This location is horrible.
I complained twice with no reply. I got a double with cheese at Pottstown Pa on high street drive thru. The burgers were burnt black and crunchy. I
would say worst burger ever. Wendy's was good when it first moved to this area. It has declined over the years. I'm probably done with wendy's
Wendy’s on N Pima Rd is by far one of the worst Wendy’s I’ve ever been to. First we arrive and there are two employees standing by the front door smoking. As someone who’s allergic this is an issue. Next we get to the front and the older Hispanic lady was rude couldn’t even say hello. We ordered a jr cheeseburger deluxe and a Dave’s double. The meat was cold, the cheese was cold, unmelted. The bread was stale. I couldn’t even eat by burger it was so bad. By far the worst Wendy’s I’ve been too. This store needs training on customer Service and quality control.
Sat in the drive thru from 11:45 up till 12:56 and niena (store manager) with an attitude said we’re closed told them we sat back at the speaker for 10 mins waiting to order so pulled up cause she was talking to another customer took her order and everything then we pull up to the window after this car pulls off she gives us a rude look and we State hey we sat back there in line since 15 till midnight and she said well we turned everything off my husband says we’ve been here since 15 till she says welp what you want to order then. You can only get burgers. As it’s still mins before midnight. With a complete attitude, for no reason. We asked for her name and she even then gives us an attitude then shuts the door on us.
Had lunch today at the number # 8354 afore mentioned location, it was not busy, there were very few patrons in the restaurant . The young man who toke our order was very accommodating and polite .While my husband waited for the order, I was walking around endlessly from table to table searching for a clean table but there were none, with one exception with high chairs by the side of the drive up windows. I saw a woman approaching the building spitting and tossing her cigarette, stepping on it just before entering. the establishment. That just ruined my appetite. After we ate , I made use of the Ladies room, and to my disgust there was no toilet paper, fecal matter on the wall, dirt and dirty paper matter accumulated at the back of the toilet, and no soap or paper towels available. At this point I thought someone needs to be held responsible and know about such neglect and conditions..I conveyed my disgust to the young man behind the counter, when I realized and saw the same woman spitting and loitering , that she was an employee who could have been cleaning tables as it was not busy at all , instead she was texting and working her I phone. I think inspectors would equally be disgusted, even close the restaurant down until it meets higher sanitation standards. Management needs to step up and be held responsible, that the place is clean , acceptable and presentable. It will be a long time before I set foot in at this location..
I went through the drive thru and ordered a grilled asiago chicken sandwich and a medium fry, they had me pull forward, I waited and watched, there were others that ordered and told to pull forward, after 30 minutes and 2 of the others going inside to inquire about their order I moved my car and went inside and after another 15 minutes and still no food I asked for my money back and the manger told me that would be best I have never had such horrible service, I will NEVER return to Wendy's and the restaurant located on Nichol Ave in Anderson Indiana is the worst!
The general manager an the manager in ladies restroom together. An I did a complaint an they did nothing. It's the Wendy's by the mall in Alexandria. An the general manager name is Kristy she's white. An the manager name was jadlen he was a black young man. An I was the one who saw them. An we had people in the dining room. I think that this is unprofessional.
Very Slow drive thru, took 20 minutes to get thru, got home and had the wrong order, called the manager and she was very rude and her excuse was they are busy. Slow service is a constant at this particular restaurant. I have left the line on many occasions in the past and have seen many other customers do the same. This happened at approximately 5:45, 12-22-18 and it was the Wendy's at 6525 Airport Highway, Holland, OH 43528. This Wendy's has been poorly managed for quit some time. Somebody should really take a serious look at this establishment.
Mean rude people refused my reject because they charged me for a large on chili’s and gave us a small. I call she said she put in bag. No I had to go back and she was the most rude mean thing ever I have NEVER felt descriminated in my life I was today!!! I will never ever go to that crappy location again. My child and husband walked in to get that receipt and they were mean!!!!! Threw the receipt in his hand. They hung up in my face 4 times.... I want this store reported!!!! Worse experience at a fast food restaurant and I am a bartender. 42 years old and I know customer care and that’s NOt it!!!! There’s way more!!! By the time we got our small chili’s and my hard potatoes I told them plain burger with cheese for my kid but no they put crap on it and we have up bc they didn’t care. We went to McDonald’s. I swear something needs to be done I am furious!!!!!!
My Husband stopped on our way home to night after my pressure to get salty fries. And he did not want to stop but under pressure from me he did.. When we got home we had a a bag with large fries with tones of salt and. Packets of salt inside.. And the next bag had fries with salt and they were ok. We live in a area that is growing fast and Big. I always stopped with my son after school to get food at Wendy's before tutoring. We fell in love with your salty fries !! What is going on ? I saved the bag my husband and my self received tonight I would love to show what we received I need your help. What are they thinking to server the people in this area or others this poor quality food. Please respond. As. Soon as possible . I don't want to put this on FB in my area I want you to have a chance to fix this problem . Thank you in advance for your help!
The Wendy's in Crowley Louisiana is horrible! I knew that, but it has been a while since we been there. Tonight we decided to try it again and nope! The employees are still rude and the food is still old and nasty! My daughter just threw her food away. What a waste of money. Please address that store. I used to love Wendy's, but they have ruined that..yuck!
We were in the drive thru in Findlay Ohio Trenton Ave Store and were not impressed how our order was processed and the food was absolutely disgusting. Our hamburgers were not warm, the french fries were not worthy of eating. The oil they were fried in tasted old. From the time we placed our order and till we left took 10 to 15 minutes. Our total we spent was $21 which included a chicken caesar salad. The chicken was not cut very well and the cherry tomatoes were not fresh.
A crispy chicken BLT had shredded cheese instead of a sliced cheese
12-19-18. 9:55 pm. Store location #3294. No one else in dining room to be served five people behind counter and I've now been waiting over 17 minutes on my food. Drive thru getting great service but I dont matter.
McDonald's from here on out.
Piss poor service
Ordered a double and got a single
ordered 3 fries got 2
never got any dipping sauce with chicken nugget order
Order from DoorDash and constantly the food is done wrong. Last 3 times it was right 2 times, so I know they see it. Again today, they made it wrong. I get number 2 or 3. Flat out ask.. plain, just meat and cheese. Side ketchup packets. Thank you
That is how it reads. So, if right before, it shows me they do it on purpose. This isn't the only time. I probably have had it done wrong 8 times. So, I stopped going to Wendy's. Been going to Wendy's for over 20 years. I decided to give another chance, and that was the last 3 orders. 2 times right, today NOPE. Called the restaurant was tired of this. Spoke to a female. Asked to talk to the owner, he was not in. Asked a number I can call. Said she won't give out personal number, asked for an email, she said she won't give out personal email. (any reason he doesn't have a business email??????????) Then asked her name and she hung up. I'm seeing why a lot of stores have a 2.5/5 rating. This store is no exception, see it on YELP.com now. I'm also going to put in my experience with a 1 out of 5, and giving 1 because I can't put zero. Others need to know your employees like to do what they want with no ramifications. I have allergies, some their allergies are so bad they can have anaphylactic shock. Since this store doesn't seem to care, I'll let you know from being in the medical profession. It's an allergy so bad it closes up your throat. Yes, it kills people and is a medical emergency. Something or someone needs to actually do something. If it was me, I'd close the restaurant until it got it's act together. I don't know why you would give a franchise to someone getting a 2.5 out of 5 review. That is your name on the building and most don't know about franchise ownership, the associate it with Wendy's corporate.
I went into Wendy's restaurant #00005612 ,12/19/18 to order some food to go for me and my coworkers. I was the very first person there at 10 o'clock. I ordered my two sandwiches for the first order because, i had two separate ones. Me and my coworkers were under the impression that that store sold breakfast, so i had and orange juice i wanted to order , as well as breakfast potatoes om the next order. The cashier, her name was Marietta instead of telling me it wasn't a breakfast store at first , instead told me to go to Walmart to get my orange juice because they didn't have it. So i was appalled and continued onto my next order , another sandwich and my potatoes, where she then got an attitude because i didn't understand it wasn't a breakfast store and told me they don't serve breakfast.I continued to tell her well we looked online and had seen that they did so that's why we assumed, and her response was that maybe the store across town by the movie theater did. I understand stand its not a breakfast store now but the lady was very rude! I happen to work customer service and was very upset with how she treated me because not once have i acted the way she did with me to a customer.
visited the local wendy's in winter haven florida on state road 17....was amazed when i tried the chile they served.....completely watered down with very little meat....was a tomato soup at best....if this is a reflection of cost cutting or "watering down" your recipe and indicative of all your outlets, your company is in big trouble, as the quality of that chili
is so completely and obviously been doctored i cant imagine any of your regular customers not noticing.
i am one voice....Im sure of many on this matter.
A well run company would handle this matter quickly!
Me and My daughter worked for Wendy's Paul Huff Cleveland Tn. While working there an emergency occurred where i had to go back to Ga. November 17, 2018 Manager Jay Jay said that she would mail our checks off the following Tuesday the 20th. We waited until the 28th nothing came in the mail. So I called Stephanie whom said that they were never mailed out. So she said she would mail them out that day. We checked the mail December the 16th still no checks in the mail. So I complained to corporate they told me the were going to check on it. I said it should not take a month and a half to receive checks something not right. When she checked she said it had not been cashed. My thing is why should a 16 year old or adult have to pay for something someone did on purpose. Something is not right . So really any Manager if they want can throw your checks in the river then make it where you purposely have to pay $45 to stop the check they purposely lost to get resent out.That does not make sense. Then we homeless on top of it. Oh a person can think they can do people any kind of way. The Heavens always watching. It will come back on the ones taking from children also people harming children also people. Sincerely Kenya Sims.
Ordered the baconator combos today and they were so bad we couldn’t eat them. Same with the fries. They had to have been leftovers from lunch. Very disappointed. It was 5:00 and they were definitely not fresh. This was our newly reopened store in Monroe and we were looking forward to it but it’s worse than ever!
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