Wendy's Complaints Continued... (Page 2)577+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
Hello.we walked into Wendy's on Altamont ave. Rotterdam ny.about 230.a large crew was working.there was only one other customer waiting for food that had already paid.we stood at the register waiting to order for at least 15 minutes! While the cashier looked at us and proceeded walk around avoiding us.after 15 minutes we walked out! We will no longer go to that Wendy's again! This was the most disrespectful thing I have ever seen.SHE should not work in the public food chain.
I have gone to Wendy's in Lynn, Ma, Boston St. a number of times and each time the mens rest room was out of order or in need of cleaning. Today 12/09/2017 the Ladies room was out of oder and unusable while the mens room had a unisex hand written sign, inside was in need of cleaning and the urinal was out of order. At times there has been no soap to wash your hands, so how are the employees washing thier hands. Also the soda machine I used had 3 empty selections.
Just left my local Wendy's (Forest Ave, Staten Island, NY 10303) and once again they left items out of my salad. They just don't seem to give a crap whether an order is correct or complete. Having dined is numerous other Wendy's throughout this country, I know exactly what my salad is supposed to contain. By the time I opened it, at home, I had neither the time nor humour to get back in my car, drive several miles, or argue with a clerk.
This franchise is going down the drain quicker than a loose turd. Sad that no one cares.
My wife, daughter, and myself went to Wendy’s in Standale Mi, Lake Mi. Dr. @ 6 pm for dinner. The dining area was a disaster, food, garbage, tabletops, chairs, bathrooms, etc... waited forever to get our food inside. Waitstaff hygiene was pathetic. Very disappointed with every aspect of our visit. Dumped most of our food in the garbage which was also full and overflowing so I told my daughter to leave it cause it would blend in real well. We have a nice town with a real crappy fast food Wendy’s. Thanks for wasting our hard earned money...
Went in with my 2 kids and a friend for a meal tonight 12/1/17 at around 6pm. The manager Jon was extremely rude. He was on his phone texting almost the entire time. Screaming and cussing at employees. He was just very rude and menacing. I have a disable child and it upset him so much that we left in the middle of our order and he was so upset we had to go home. Unacceptable behavior from a manager
This afternoon my family and I visited the Wendy’s on South Mt Vernon Ave in the city of Colton, Ca 92324. We used the drive thru- as we were ordering our meals the person taking our order had a very rude attitude. We stopped our order as we were in disbelief of this employees rudeness and told her that we needed to speak to the manager when we go up to the window. She said “mmhmm”
We get up to the window and ask the lady at the window for the manager, she asked us what it was in regards to, we told her we needed to discuss the person who took our orders attitude.
The lady who took our order then steps up to the window leans over and asks what the problem is ( all the while with the same rude attitude ) we told her we didn’t appreciate the way she was speaking to us. She shrugs her shoulders and and basically didn’t care about what we were saying. She rolls her eyes at us and all the while we are explaining the issue she continually says “mmhmm”.
I had had enough of this and asked her if she was the manger and she nods her head yes!
I said wow, no way! And your speaking to customers in this manner?!
She continues nodding her head and rolling her eyes at us!
We ended up just driving away.
My family and I have never experienced this type of unprofessionalism at a fast food drive thru before.
We didn’t get her name but apparently she is the manger there!
This last tues before thanksgiving i stopped at wendy s on the way to work around 1pm. I am a metro transit bus driver in mpls.....I ordered a bacon jr. cheeseburger and about an hour later I got the beginning g of "the trots". During my evening route i had to radio in for a bus to come and take. my passangers because I felt so sick and as soon as I met the bus and they got off I started heaving out the drivers window along with ruining my 96. dollar wool uniform pants ....I got sick both ways! The paramedics came and took me to north memorial hospital in robbinsdale minn. where i was such a mess that I had to get a shower before I saw the doctor.......I was fairly emptied out by that point and they gave me IV fluids and some medicine for throwing up and diarrhea....I lost a day of work the next day and my pants are ruined. Tonight, saturday has been the only meal where I haven t had to run to the bathroom......The restaurant I ate at was on University ave. near Fairview in St. Paul Mn. I felt absolutely fine before I ate there. Maybe you should t be serving bad meat or make sure people are clean! Ann Pattock
I just wanted to start with, I love Wendy's. I would pick Wendy's over anyone else if given a choice, but my last two experiences were disappointing. Wendy's on palm bay road in west melbourne, florida was dirty. Trash cans full and something spilled on the floor. They were out of condiments , napkin holders were empty, tables dirty. What amazed me the most was the employees could have cared less. No manager in site. No one else in store but myself and two grandchildren.My second experience was today. Store at Wickham and Aaron, melbourne Florida. I was with two of my grandchildren. We ordered 2 #10's and a spicy chicken sandwich. 4people came in after me. They all received their food before we did. My sandwich Sat on the counter for ten minutes before the rest of the items were ready. The tables were dirty, water on floor by the soda machine,but never wiped up. Just a sign. "Wet floor" you had to stand in the puddle to get your soda. My sandwich was cold as we're the fries. 6people behind the counter and all looked lost. The best one is the drive through person took a frosty that no one wanted and in front of us dumped it back into the frosty machine. Is this policy? I think you guys should do an undercover boss episode and get these guys back into shape. Again, no supervision person noted. I still love Wendy's but, the last two visit I have these concerns.thank you
The employees refused to look at us or take our order. We waited and finally left . 2 female employees seemed to have a bad attitude. Very disappointed
I just hate at Wendy's on Pershing Avenue in Decatur Illinois. I order a large taco salad and what they did is they poured chili over the lettuce. Made everything soggy. Didn't even taste like a taco salad.
Went to the Princeton In. Wendy's 30 minutes ago. Ordered Kids meal & 2 Jr Bacon burgers . Get home ( 5 miles to Patoka , In ) Kids meal supposed to have 4 Chicken nuggets fries & apples w/ drink. Only got 3 nuggets, fries & drink. no apples. Got the Jr bacon ones. My Grand daughter was very disappointed.
A friend and I went into a Wendy's at Homer Adams Parkway in Alton, Illinois, around 3:10. There were workers there and another gal was called to take our order but never did take it. She went to the side and started putting papers in the trays. We were never acknowledged and waited 15 minutes without our order be taken. There was a couple with a child behind us and they finally left - then we left! What is irritating they weren't even busy! We were at the counter where you take the order. We drove across the street to Burger King - got greeted and waited on and they were busier - I WONDER WHY!
That is fine if Wendy's doesn't want our business as there is enough fast food chains! MY FRIEND AND I WON'T BE BACK!
Me and a friend went through the local Wendy's drive-thru in Waterloo, IA on La Porte road. I ordered 4 Jr. Cheeseburger Deluxe. I didn't finish two of them. It tasted bad and I felt like I was going to be sick if I ate anymore. I threw it in the garbage as I walked into the local grocery store to get more food for supper. This is disappointing because this used to be my favorite item on the menu. They got our food to us very quickly, it made me wonder if it had been sitting out for a while. Another friend of mine said he does not like to go to this Wendy's location because the food is always cold when he gets it.
Thank you for taking the time to hear my complaint. Have a good day and a Merry Christmas.
About two weeks i went in around 7 p.m and there was a lady getting food . As i was walking in i could here her say " i am the manager i can eat free food. " But this lady was not in uniform. Then today i went in around 1:00 . Seen three different girls eating chincken strips over on the side . Now i dont know if they are or aren't alond to do this but it seems that Wendys is losing alot of money on feeding their employees. But to come in and see people eating and standing vs doing work is not good workers .I through my reciepts away but next i see this behavior again i will be shore to keep it . Will file a complaint everytime I see food being given away again. I will be looking into osha laws to about eating around food being served to the public.Wiggins, Ms 39577 East Frontage road
No one would take our order on Wed 11/22/2017 around 11 -1115 a.m. We were the only ones in line. No one would come to the counter and take our order. 2 employees were filling orders for the drive through, however did not call anyone to the front. Nor did they say they would be with us. We were not acknowledged. I saw an older woman and gentleman leave as we came in the door with an order. I saw someone look our way as we came up to the counter and disappeared to the back. I saw the manager in the back. I asked can someone help us. We waited more than 10 mins and then left.
My wife and I mostly eat at the Wendy's near the Bangor Mall off the Hogan Rd in Bangor Maine.
My complaint is the horrible soda machine at this establishment. Just recently maybe within the last 2 month the water has gone to a yellowish color even after running the machine for a few minutes it's still yellow. Tonight I had a Bart's root beer because I did not want the yellow water. Needless to say the root beer did not even taste like root beer. It was basically undrinkable. I did surface the issue to the cashier on my last visit a week ago. Nothing changed. That's why I am writing hoping someone will please fix the machine. filters??
As a drive thru customer, I was given $10 short of my change. I checked before driving off. No apology from worker. I ordered: #7 meal w/cheese added and a bacon cheeseburger. Upon arriving home (10 min away @ 5:45p.m. after working my day) I sit down to an order absent of Bacon cheeseburger get, which I was going to let slide. Opened my #7 sandwich and no cheese. I therefore, made my way back to store location #00004487 at 2045 Harford Rd and requested to speak to manager. Order was corrected, but no apology given for the inconvenience.
Poor representation of Customer Service.
I would like to hear from corporate about the inconvenience of a customer for over 40 years and to receive such disappointing service from this location that lacks professionalism and effort to expeditiously serve it's customers.
I don't know if this pertains to poor service more then clean!iness. I was at the wend y s on university ave. near cretin ave yesterday in st Paul mn. and ordered a Jr bacon cheese urge...about an hour !after I started getting "the trots" . I am a metro transit driver and I ended up having to have another bus take my passanger s and then I got sick as a dog....in every way.......The paramedics came and took me to north memorial hospital in robbinsdale where I had to shower because my clothes were so messed especially my 96 dollar uniform pants.....after that I got I V fluids while they did some other checking of bp, etc and finally i was able to leave around 10 pm......Today I have to stick near the bathroom and also missed work...I was feeling absolutely fine until I ate at your restaurant which I probably won t do again......Ann Pattock
no crackers when ordered chili was told none in store the trucks were all messed up due to tomorrow being thanksgiving bad planning on their part gave no receipt given with change back went to airport hwy toledo ohio/holland 158 on 11-22 my address is 9050 manore rd grand rapids oh 43522 phone is 419-494-7952
I just took my wife and family to Wendy's at 3200 N Main, Anderson, SC, 29621. I wasn't happy the burger I received. I took it back to the counter and the lady looked at me as if she didn't understand "it's not done". She said nothing. I returned to my seat. My family finished and as we left I walked back by the counter. She then said, "did you want something?". I replied "no thanks, not now."
The table was not clean, the seats had trash on them and the floor was sticky.......... I almost left without ordering.
I wasn't going to complain, but you need to know.
By the way, my wife lost the receipt so store number, customer number etc, are unavailable.
Beans in the chili????????????? I uses to love their chili went to drive thur yesterday bought 2 large chilis got home to eat one,It was filled with BEAN BEANS BEANS yuck I called the manager he said they have always had beans in the chili I said not I used to buy it in the winter no beans were in the chili,and it was soooooooo good tonight and mostly beans AWFUL will never buy it again
Went to Cleburne Texas location 11-15-17 order was messed up call spoke with manager said they would fix order said they would write down name and order said next time was in store could pick up remake of order came in today spoke with manager she has no clue what I’m talking about has no record anybody ever did their job and wrote it down severely disappointed with the service I received then and today Will gladly go to other locations but do not for see me giving my business back to this location Re-training needed at this location for managers and staff on how to write down complaint orders so that their dealt with an orderly fashion
I went through the drive through at the Wendy's in Glenolden Pa at 11:16 am on 11/21/2017
Purchased a #6 Med the fries where cold, no salt and pepper, no ketchup , no receipt and the worst thing is she handed me my order and slammed the window shut and never gave me my drink....I had to wait till she cam back to the window and she said what !!! I said you never gave me my drink.
Really bad customer service, I think Wendy's should refund me my money or send me some free coupons to make good on the bad customer service I had.
Mr. Curry 610-999-0322
Stopped at our local Wendy's last night (Redbank Road, Goose Creek, SC) after attending a grandchilds basketball game. Walked into Wendy's and one cashier was helping a customer resolve her issues. Several other persons including the Manager were off to the side making small talk. After approximately 5 minutes of standing at the counter, the cashier finally resolved the first customers issues. Feeling we would be next, but up walked a kid for a refill and another for an application of some kind. Finally, the cashier got around to us. We ordered our meal and waited, and waited, and waited. The order was finally filled--one item at a time. By the time the order was fulfilled, the first items on the tray were warm, not hot as expected. After the extended wait, having the Manager reorder was not an option. Two things I can say from my experience: (1) Dave Thomas would fire the whole crew if he knew this was how his business has degraded,and (2) Wendy's has gotten the last penny of my money!
F J Simmons
On two separate occasions (the latest being today). Long waits for service at the drive through....rude or hostile sounding staff and unacceptable service...Today my husband and I specifically asked for a number 2 (hamburger and fries) and the young man wanted to charge us double what was posted on the menu for what we ordered..........for a total of 8 dollars and some change for an item that clearly stated 5 and some change.....We canceled the order and left. This is after sitting in the line for an inordinate amount of time.......The rudeness and the general chaotic nature of this establishment is unbelievable. I will not be returning to this despicable , deplorable location........SMH....Wendy's sure has taken a nosedive from what I always remembered.........O well.....hope you make some major changes there. Just because it sits in the middle of a blighted area does not mean customers should be treated like garbage and customer service allowed to deteriorate to this low level........................
I went through the drive thru In Chicago 3900 block of Harlem ave. I was told to drive up , I paid and then told to back up in the drive thru and wait behind the yellow pole. How dangerous is it to tell someone to back up in a drive thru when other cars are flying around the corner? It made no sense at all. The process is completely wrong. I will never go to this restaurant again.
If I wanted to make my own taco salad i would make it at home i shouldnt have to make when you ordor a taco salad . It should be already made. I should get my money back
I went to Wendy's on Washington Ave in Middletown ct. I asked for my food to be made fresh. When the food came out I went back to the window to ask for fries with salt and handed her the fries. She took the fries and walked away and came back with the same fries and 2 salt packets. She said something pertaining to we cant mixed them back in with the other fries. I told her I wanted new ones because I wanted the salt mixed in and it would be hard for me to mix it evenly while driving and in the carton that its in. She slammed the door,through the fries away and called me a dumb bitch. This is unacceptable and told the representative that I did not want her to touch my food.
By far the worst customer service I've ever been apart of at a chain restaurant. The staff were very rude, the inside was dirty and it looks like it hasn't been swept in over a month. My biggest issue though, was that they had the ability to RUN OUT OF sweet and sour sauce by 4pm on a Sunday. How does a restaurant as amazing and HUGE as Wendy's run out of anything?!
Overall this place needs new management and a wake up call. Between messed up orders and lazy employees, I will not be returning nor will any one of my friends. The place is absurd. Please look into it immediately. Before someone thinks it's cute to spit on food and a lawsuit occurs.
My wife an I ordered a meal a sandwich and some chili fries. I added a coffee to mine. What we got was a meal the fries and a cold cup of coffee. We missed the sandwich. We had been going to sit and enjoy our meal by a local lake. Needless to say that was destroyed by the lack of attention given.
Walked into dining room at 945 pm with my son and was promptly greeted by manager who told me they are closed. Asked her why the door was open then and she stated “drive thru is open”. Had walked to location with my son as we didn’t drive so we couldn’t go to drive thru and ultimately walked to a KFC in the area.
I would like to know when the last time someone in your offices purchased a salad ? I live very close to the Wendy's on Simpson Ferry Road, Mechanicsburg Pa. Several time in the past few weeks I have purchased a side salad to bring home. Cant help but wonder who ever makes them doesn't notice rotten tomatoes and soggy lettace being put into the containers. The salad I got today had 3 rotten tomatoes and half of the lettace was wilted and limp ! I don't care how in-expensive they are===they should be made with fresh ingredients. I will never buy another one.
Went to store #0001018 Virginia Beach Va. ordered $22.84 in food. ordered a chili cheese potato as part of order and kids meal. after some time my name was called by manager and bags were on counter. I checked and noticed the potato was missing and inquired. manager said yes it was not ready. so why call my name. so waited 12 more minutes and complained. cashier said the potato would be 15 minutes. I told her forget it that was ridiculous. Manager said it would be ready in 2 minutes. total cooking time was 15 minutes but that info was not offered at time of sale. waited for potato and finally left. got home and kids meal was not in the bag. I was furious. called them twice and left a message once to call me. no one called. phone # 757-498-4804,. will never go back!!! and i want refund of my money for the kids meal. $2.99 plus tax. paid with visa card. my phone # is 757-439-9981
I went to Wendy's in lumberton nc on Fayetteville rd drive thru the cashier had a beard was hanging out the window carring on a conversation for 10 min or more they were slow poor service i didnt even want to eat my food something has to be done about this i dont usually complain but this was bullshit thank you
Wendy's was in too much of a hurry. I was so hungry and ordered a salad, but they did not include dressing so I could not eat it. I went through the drive up so I was long gone before I noticed it. Made me frustrated and waste of money.
Tonight I had a very bad experience at one of your locations. The girl taking my order was very, very rude. I asked what other sauces there were besides bbq for the chicken nuggets I ordered and she ran through them so quickly (at the drive thru where it's not always easy to hear clearly) I couldn't understand her so I politely asked her to repeat them. She did but sounded very annoyed. When I picked up my order at the window she said have a good night and slammed the window in my face before she finished her sentence. She turned around and started laughing with her other co-workers.
I do not ever complain about things in general but this was such offensive behavior I felt you should be informed.
It was the Wendys drive thru on NJ Rt 4 East in Paramus, NJ. It was approx 7:45 pm on November 9, 2017.
There was no one at the register to take your order. Put order in on the kiosk, other people that were in line was asking if anyone was taking orders anymore. The store was dirty and the staff was unprofessional. Laughing and playing around. The soda machine was not working and someone went to look at it and stated that they were not sure if they could fix it. Got our food to go and when we got it home nothing was made the way it was ordered and cold. We do not live that far from the store so our fries should not have been cold. It will be a while before I to to this store again. Hampton VA on Mercury Blvd
I pulled up to the gentleman at the pickup window and he did not greet me. He then asked if I wanted my penny's back with a goofy look on his face. Who would ask that question in the first place? He proceeded to give me my food and was talking with another employee joking around and did not say thank you. I know this is petty but I am sick and tired of employees with no manners. This makes your restaurant look bad. He was an over weight guy in his late 20's. You don't need worthless morons working for your company. Set your standards higher.
At store 9166 in kissimee Florida I was yelled at screamed lied to from manager to manager
This is regarding the Wendy's located at 3239 S. Arlington Rd, Akron, Ohio 44312. I have reported and spoken to someone from Wendy's Corp office, I would be surprise if this is going to be addressed. They are not even 1 star!!!!! I saw employees on their cell phones while handing food, some with soiled uniforms w/o hair nets. The manager looked sloppy and her behavior was very unprofessional. She became angry because I asked for fresh fries, the ones that were served to me were cold to touch and had been given BACK from the car in front of me. She stated (in a loud tone) that " if I did like it then I could go somewhere else" and was trying to convince me that they were fresh! and then I heard a male employee say the word "Bitch". I asked for a refund, and after seeing how they were handling the food, I wouldn't eat NOTHING from them. I think the Health Department needs drop in and visit!.... #Infection Control
1.0 star rating 11/2/2017
Went thru the drive thru at 11:30 a.m. SAT in the drive thru line for 15 minutes of my 1/2 lunch break, got to pay window finally, dude just said the total I owe took my money and shut the window. First of all i believe if I am visiting an establish they should be as thankful for my business as I am of thier service. So already being frustrated with the length of time of waiting, he pissed me off more. THEN I get to the delivery wndow and still, no thank you, other than me saying it to the worker, her response, your welcome. After I leave I realized they didn't even give me my receipt! THEN I get back to work, getting out of my car, and the flippin lid wasn't on my soda properly so my drink ended up in the parking lot! On a bright note, the food was hot and tasty!
On 10/31/17 at 9:37 PM (30511) at Store # 00002129, 2805 Jacks Run Rd White Oak, PA 15131, cost me $7.79. I went through the Drive through and ordered a #1 combo with no tomato, a Dr. pepper & Medium size. The wait wasnt too bad, the staff was friendly. When I got home, went to eat my burger and it was barely cooked. The meat was raw. I was not happy, didn't feel like driving back to the restuarant, so I called 800-624-8140 and spoke to a nice gentlemen who took down my information and explaination of the issue. He said a manager from the store will be calling me. It has been 2 days and still have not heard back, it's disappointing especially since this is one of the very few fast food restuarants I go to. I also did an online survey and didn't hear back via email either. I certainly understand things happens, however as a customer, I would have thought i would have been contacted by now
Should you care to contact me:
I was in the Paoli, In. store and observed the night manager acting strange and telling her crew how high she had gotten and couldn't wait until she was off work so she could enjoy herself again. I don't believe that is proper behavior from any employee especially not a manager or assistant manager which ever she is. The others employees called her Kenzie. When I asked for the manager she got a little snotty and said your talking to her, so I left.
stopped at your shop in Logan, Ohio to get food for someone. Got it home to find that I didn't get what I wanted. Ordered your chili, only had juice nothing else. There was no dip for the chicken, do I need to go on. This is not the first time that this has happened. I lump you in with all of the other fast food places with not knowing how to take care of their customers.
The pictures of burgers that are in frames doesn't say the the same thing as too the burgers being serve, that's called fraud; your miss leading the poor, something needs to be done or I'll be the first to file a suit!! I will send photos soon!
Extremely poor service
I came to pick my daughter up from work at 9pm last night (Oct 31, 2017) and she came out crying. She said that 1 of the guy’s working named Josh threatened her. He said he was going to f***en beat her a**. Then called her a b****. Manager Renee didn’t do anything about it, because Josh is her boyfriend. Some of the co-works have been ganging up on my daughter for a little while now. One is named Faith. Manager Renee should be fired for dating a co-worker. It should be a rule that managers are not to date co-workers, it causes problems there. My daughter has liked Renee up until last night, because she took Josh’s side because it’s her boyfriend. I feel that this is going to continue to be a problem there. I went in last night to talk to the manager Renee and she was rude. She tried to blame it on Hannah and said she just wanted Hannah to stock up the chicken nugget sauces. She tried to tell me that Josh never done anything. Well I’m sorry but I don’t believe that’s true, my daughter wouldn’t come out crying for no reason. That’s not her. I would greatly appreciate it if you would do something about this and I would like for you to contact me. Here is the Wendy’s my daughter works at.
11 Alpine Drive,
Batesville In 47006
Tried giving your location off 126th in fishers Indiana a second chance last night on the way home
Could not a person who spoke good English
WHEN getting home discovered that they had gotten the entire order completely wrong to include missing item.
been in Union city Tn.for 2 months, I Always eat @Wendy's @ lunch time I love the $5 tender combo & got my granddaughter the 4for 4 ask for it fresh I told them I would wait, tried it @ night time Wrong Ideal, The manager in the morning ALWAYS served it lhot Every Time I Asked, the Night Crew We got it, it was warm not HOT & FRESH,IT'S NOT ALOT OF EATING PLACES IN UNION CITY SO WHEN YOU GET A MEAL YOU WOULD LIKE IT HOT& FRESH, VERY DISAPPOINTED
Order #3159 I ordered the taco salad everything comes separate
and there was no salad dressing only salsa Every time we have been to this restaurant # 00007884 we confront some sort of problem we order tio go and we never get what should be in the order bag we live a ways away and it it a pain to go back to this store What is wron with the management here and the employees this should not be so difficult to complete the order right so you ask how was the visit was it was not good.
Three times in the last month I have visited the drive through of the local Wendy's and received mixed up orders - Lake Nona, Florida.
The last straw was yesterday when I went to this Wendy's for three lunch orders. I got back to my place of business to find that one complete order was not there even though I received three bags. I did not receive a receipt therefore I couldn't even tell if I was charged or not.
One of my employees was without lunch as a result!
I called the store and got voice mail. I left a message and no one has bothered to return my call.
Lake Nona is a prestigious area ( upper scale) and growing fast due to "Medical City" therefore, I believe that this is not a good thing for Wendy's as there are many more restaurants under construction in this area now.
Also, there is social media that includes 18 local neighborhoods that share experiences with local businesses and contractors such as pool maintenance companies, yard maintenance, cleaning companies etc.
Perhaps a phone call or email is in order for the store manager to at least return phone calls. I trust they don't want people talking in a negative way about their store. I myself, will not be there any time soon after three times of getting incomplete or wrong orders!
Wendy's has a policy for Senior Citizens that allow for a discount. In the past two weeks, I visited your Store in Coldwater, MI, asked for my senior discount and was informed that according to a new Corporate policy a person had to go inside to receive this discount. I am wheelchair bound and this store is not accessible. I explained this to the person taking the order and still was declined. The parking spaces are NOT correct and I could not go into the store. I know a permit has to be issued and I ask "Why" has this been allowed to happen? Doesn't Corporate Headquarters check on the stores? I might add it is not only your stores. The ADA Code has been law for many years and these issues still exist.
Wendys Boone NC
10-31-2017 10:30 am
I stoped comming to Wendys because the order is never correct
Drink had no Syrup found out when i got home
4 piece tenders only had 3 didnt find out till i got home
special order son of bac was a reg burger after drive threw went over special order 3 times had to go in store to get it correct
just disapointing always something wrong
I just went to Wendy's on Arlington road in Akron Ohio. I had 3 orders in which the drive through was the only option. I was told no multiple order and made to drive around 3 times. At this time the dining room was closed and there was no one in line except me. These dumbasses actually made we go around three times. After all this, I get back to work and they jacked the whole order up, We are missing a chili, two fries and all condiments. I assume I had all these problems as I am white and the whole staff is black. They are rude and make it known they don't like white people. There address is 3329 S Arlington Road Akron Ohio This is unacceptable
We visited Wendy's in Clinton SC at 11 AM 21 Oct 2017 as were in awe how unorganized they were. To start with the cashier acted like she was doing us a favor just being there, she was one of the most unfriendliest cashiers I've ever experienced, We ordered a taco salad and chicken strip meal, the salad had 1/2" water in the bottom making it soggy/ nasty, we had to wait on the chicken strips to cook they brought them out to us minus one strip and no fries, Their were no cups for the ketchup, nor lids for the drinks or straws, the females restroom had no tissue in general it looked like they were ready to close not just opening, An employee came in @ 1120 with the crotch of his pants down to his knees, totally disgusting for a restaurant to allow such,
I just wish you would place a plain grilled chicken sandwich back on the menu. I dislike the herbs, I think it is oregano, on the current Asian grilled chicken sandwich. Scraping it off doesn't do the trick, or trying to cover that flavor up with mustard. Just give me plain grilled with salt and pepper, please. Usually I eat at the Wendy's on 23rd and Grand Central Ave, Vienna, WV.
Very poor service as new franchise took over in Washington metropolitan area controlling hours for employees which sucks quality customer service Area manager said and cursing GM if restaurant to run the place with less then minimum because NPC issued new guidelines hours no matter customer what says every day should be minus in hours resulting bad customer service a long wait and serving old food and mostly focused on drive through because NPC watch SOS I
Looks in this situation Wendys going to be down more in next few months I am a employee since long time with company but never see this worse situation before
I waited 25 min for my food. When I got my order everything was incorrect and messy. Very disappointed and absolutely the worst service I have ever had. Not even busy. It was midnight and we had five cars after us get there orders.
At approximately 9:20 p.m. this evening my family and I went through the drive thru at the Wendy's in Ft. Wright, MY off of 3L HWY. Our order was a small pecan chicken salad (chicken?), #5: son of a baconatter (came with mayo, mustard and ketchup...not supposed to). A #5 with only lettuce, mayo, onion and mustard(got ketchup, no lettuce, on ring of onion, mustard and a tomato. We also had ordered more food and drinks. I was very unhappy with this visit to Wendy's.
Just visited your location at 1420 S. 75th St In Woodridge/Downers Grove, il. Needless to say, I was disgusted with the experience. First of all, there were no paper towels in the bathroom. The soda machine was out of Coke, both ketchup dispensers were not working and there were tons of fruit flies flying around. I frequently visit this location, usually through the drive thru, but went inside this time. It made me wonder about the food we were eating. I will think twice about visiting this location again.
My husband went to local Wendy's store 4580 pomaria SC location on 10/20/2017 ordered fries and chilli driving to work he was eating fries when got to work dumped them out and a test strip fell out of box he stopped it by the next morning and was told a manager would contact him.No one has.This is very dangerous and we don't know if it had been used or not they have it now.we will be contacting health Dept on Monday and his Dr since he ate fried and maybe a lawyer.Get your staff better or close them down
I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.
Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.
After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).
BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).
Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.
Slow service! I have been to this Wendy’s 3 times recently and always the most inefficient service I have ever gotten in a fast food restaurant! Every time I go there is a an angry customer in front of me with complaints about the wait time and wrong orders. This last time there was 4 people ahead of me in line and no one at the register. 3 women were at the counter screaming that they had been waiting 25 minutes and there order still wasn’t up. Come to find out some how it got missed. The place had a sewer smell to it (a plumbing issue?) I decided it wasn’t worth the wait!
Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.
I just visited your restaurant at 250 E 222nd ST Euclid,Ohio 44119
it took me a matter of 14 minutes to get from the door to the casher.there was only one lady taking orders and a lot of people waiting to order. I got to your restaurtant about 12:06 and got my order at 12:20.
during lunch time there should be 2 cashiers do to the volume of customers this restaurant recieves.
The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!
Waited 20 minutes for the most disgusting thing called a grilled chicken sandwich....it had a texture no chicken should ever have...so gross and tasteless. Thrown together, very sloppy. Five dollars, Wendy's should be ashamed to serve this trash...
Yesterday, 10/18/17, I received three coupons from the Manager at Leechburg PA for bad baked potatoes, salads with water in them and browned lettuce, no crackers, no hot sauce and I can go on. So today, I go there and used one of my coupons and asked for the chicken plank deal, I wanted fresh chicken planks and the French fries with no salt. (I get them that way so they are hot). Well the chicken planks for good but the French fries were cold, broken etc. Looked like they were laying there for hours. I refuse to complain to them because as you see, it does not work. I live 2 minutes from Leechburg Wendys but have to drive 13 miles to go to Lower Burrell, PA Wendys because of their incompetency. I would like compensated AGAIN for their lack of not being a team and getting things right. I do not want to get another thing there... I will wait to hear from you. If not, I will go corporate.
I entered the wendys in dearborn, mi on greenfield rd. around 7 pm today. I stood at the counter for over 5 minutes. Three different employees had eye contact with me but failed to acknowledge my presence. One of them was a manager. There were 2 people inside the restaurant and 3 cars in the drive through line. I thought it was especially rude to ignore my presence.
This may or may not be important to you. I feel it is necessary to no longer be a customer at Wendy's due to my feeling about the NFL and there disrespect for our stars and stripes I am boycotting all sponsors or the NFL
On 10/7/17 I went to your store on east Washington in Colton califor nia. It was 10:30 pm. I placed my order. When I got to window I heard them tell Austin the guy to be profecianol, and tell us that they didnt have the item. When i was already told ok. They were laughing at us. Then i went to door and austin the young guy. Opens the door for me. It was 10:30 it was already closed. Anybody could of gone in thete and hurt those kids. It was LAVINIA, NIKKI, AND AUSTIN. Something needs to be done very UNPROFESSIONAL.
With 20 years of Restaurant Management experience, Including a successful stint as a General Manager for a Wendy's International Company Store, I am fully aware of the challenges facing our Industry today. I visited the Amherst Street Nashua NH store today at 11:23 AM. At 11:36 AM I finally got my food through the Drive Thru window. I counted 6 cars that pulled out of line, and went around me because they would not wait. There was much horn honking and cursing while I was waiting. NO APOLOGIES at the window. You have a customer wait 13 minutes for an order, that should have been 3 minutes and just hand out the food? I know many of my colleagues bitch about everything regarding the service they receive when they dine out. I am not usually one of them. This store should be running better because a competitor, McDonald's closed across the street.
We were on vacation in Canada and visited a Wendy's. I ordered a half Taco Salad and a small coke. I have never eaten at a Wendy's before and I probably will not try it again, if what happened to me "the normal for Wendy's". The salad came in parts--- the lettuce with tomatoes and a little tub of sour cream, one of salsa and a chili one. Oh yes and a bag of Tostito chips. I don't know exactly what I was suppose to do with them. I thought it would come assembled and not in parts. And I certainly did not want to pour the liquidy chili over the lettuce leaves, if that is what I was suppose to do. YUK!!!!!! I did not consider this to be fast food to putz with putting a salad together. And my small coke turned out to be a large one with NO ICE IN it. We had 35 minutes for lunch and I had already wasted 18 of it sating in line waiting to order. I would think that this salad would be mixed before it was given to me! Very disgusted with it all.
I place an order at the drive thru at location 3517, my fries look like the scraping of the barrel and my chicken sandwich was raw in the middle, transaction I'd 20171008005855, I was surprise, what I receive for my money, garbage.
Went to a Wendy's in Terre Haute today. Ordered chili, didn't have any. Not sure how you run out of that. Got to the drive thru window and asked for ketchup and salt. Didn't have any salt either.
Who is running your store in Dearborn mi on Greenfield road it is attached to a Tim Horton’s coffee shop on the outside it looked nice that’s why I stopped in my wife and I ordered both pop machines were out of almost everything the manager stepped up got me a leamomde from the back after making it down to the Tim hortons after listening to two employees complaining about call offs and texting some one on there cell phones they finally took my wife’s order they of course screwed it up how hard is it for a bagel and glass of water really and then what they gave her was not presentable it was a bagel with crumbs from the oven still attached and the bathrooms don’t get me started see the pictures they are bad real bad hair in the sink crap on the floor when we’re they cleaned opening day
I do not know if this complaint will go to anyone. But I just had a horrible experience at my local Wendys. I ordered chicken tenders, fries, a double chocolate chip cookie, and a tropical green tea. The chicken was luke warm and very unappetizing. The french fries were cold and soggy. Couldn't eat hardly any of them. The cookie was not fresh. I was cold and dry. I will not be patronizing my local Wendys any longer. The entire meal was a horrible disappointment.
I am resending this email because I'm not sure the last one went through. Store 38 Delhi Pike Cincinnati was out of control last night. An employee in the back was cussing and the guy taking orders told him to watch his language and his response was I don't give a f***. Then the employee taking orders told the one in the back to not touch the nuggets with his hands.(I'm pretty sure those nuggets ended up on my tray. Then a lady in the back started yelling at the guy taking orders and told him she would fire him if she could. Then the manager fired him. All this was going on with customers waiting. The manager came our with her cell phone and a customer talked to her boss. About 12 customers left while the yelling and cussing was going on. If the manager fired him from the office that makes it worse because that means she was loud enough for customers to hear her from the office. We left our food on the table and left. I didn't ask for my money back because I didn't think this staff could handle it. The is unacceptable behavior for all involved especially the manager!
WE WENT TO WENDY,S ON 10/12/17 AT APPROX 7;30 PM . THE STAFF HAD NO KNOWLEDGE OF THE NEW JR. BACON CHEESE BURGER.
WE SPENT $16.00 DOLLARS AND CHANGE, MY WIFE AND I WAS VERY DISAPPOINTED WITH OUR ORDER. EVERYTHING WAS COLD, EVEN THE CHILLI WE WERE AT THE BALA STORE IN PA. ACROSS FROM ST JOE UNIVERSITY.
0 STaRs!!! Everytime I go to this place my order is wrong. If i wanted to get out of my car wit my 2 kids and get my order fixed i wouldve gone inside in the first place!!! Im allergic to mayo and onions I tell the stupid girl 3 TIMES no mayo no onions and what do I get?! Also never have any potatoes!!! Got tenders instead of nuggets! No sauce!! And smoking hot tea with no ice!! Not to mention 2 of my burgers didnt even make it to the bag!!!! Yall need to get some employees who can read a damn order screen!!!! I will never ever go there again!!!!!!
I just came from the Wendy's on the corner of Jackson St. & Dunlawton Ave. In Port orange Florida. I just finished a 10 hour shift at Publix in the complex across the street. I enteted the restaurant & thete were 2 women in front of me. They proceeded to otder everything under the sun. Wuestion w everylittle thing about sauces which is fine. After stanfing behind them for more that 10 minutes with managers _ employees standing around. Not one came to ask me if yhey could help me. They jusy looked at me & kept talking. I don't rat fast food often but ehen I do it eas Wendy's. But no more. I will br sure to tell all my fellow employees at Publix tp avoud going to that Wendy's due to lavk of concern gor their customers. I eill nevergo to Wendy's again! John Garcia
We were at store 38 on Delhi Pike, Cincinnati and had to listen to an employee cussing from the back. The employee that was taking orders told him to watch his language and his response was I don't give a f***. Then the same employee told the cussing employee not to touch the chicken nuggets with his hands(I think these nuggets ended up on my tray). Then a woman from the back started yelling at both the other employees. She said that if it was up to her she would fire him, talking to the employee taking orders. A lot of yelling and hollering was going on with several customers waiting. Then the employee taking orders was fired in the back room loud enough for all the customers waiting to hear. This should have been done in an office away from customers. If the manager took him into the office that makes it worse because then she was loud enough for us to hear from the office. The store manager called her boss and brought her cell phone out and another customer talked to him or her. We waited for almost 30 minutes for our food while this was going on. At least 12 people walked out while this was going on. We left our food on the table and left. We were going to ask for our money back but we figured that would take another 30 minutes. This is really unacceptable behavior for everyone involved, especially the manager who let the situation get so out of control.
I went to the Wendy's at 1129 Elmwood Parkway, New Orleans, LA 70121 on October 13th, at approximately 1:15pm. I waited for my order to be taken and ordered the $5 Strip Meal. I'm sure the restaurant was short handed, as the lobby was not properly cleaned and the ice machine was full of ice. The restaurant wasn't well kept at all. I waited until 1:37 to get my food, as the orders were taking anywhere from 15-20 minutes to come out. Then the guy who was waiting on customers, was also giving out the orders (WITHOUT PLASTIC GLOVES), after handling money and other forms of payment. The fries was fried very dark and didn't have any taste and the strips were also fried darker than they should have been. And they were COLD!!! I was at work when this was noticed the way the food was.
May I suggest that ALL employees who handle food items be required to wear GLOVES when handling the food items.
My daughter and I went through drive through around 7:15 on Oct 12 and paid for our food which came to 11.00 I didn't realize the person hadn't returned my debit card until I got home and after searching for it. So I went back to Wendy's on Coldwater road in Fort Wayne Indiana and they said they didn't have my card and the manager didn't care at all that one of his employees may have not returned the card. I feel the manager could have been a little more courteous in his talk to me and the way he handled this. Wendy's is really failing as far as I'm concerned and that location has very poor customer relations.
I went to wendys in Martin's ferry after a very long day. And i sat in the drive through for 20 mins, as I sat there i notice that the lady at the drive through was b.s. ing with the guy in the car. I'm sure it had nothing to do with wendys. 3 differebt cars including myself left.
I went to Wendy's on conant Street Maumee Ohio and I ordered the 5$ giant junior bacon combo an order 3 piece chicken strips I got there at about 7:07pm and and get up to the window to pay till 7:20 then the manager tells me there's going to be a 6 minute wait on chicken strips and I'll tell her why is there going to be a 6 Min wait when I've been sitting out here for 15 minutes she said Real nasty because we don't have any ready so I said give me my card back this is some bullshit and she said to the cashier yeah give him his fucking card back we don't deal with fucking people like him and on top of it i eat at this Wendy's 2 to 3 times a week i will not go back unless something is done about it
Our store is the worst!! Sometimes they are closed at 5:30, very rude employees. Dirty bathrooms. I waited in the take out window for 20 minutes got to window, statement was, I sorry we are out of potatoes and closed the window. I think someone needs to take a look at this store
This has been the second time in the past two weeks I've gone through the drive through to get a plain baked potato.
The first time the potatoe was good. I asked for extra butter, sour cream and salt& pepper and the only thing that I got was
1 butter. Today 10/12 I went though at noon and bought the same thing asked for the same thing I did get butter, sour cream and no salt & pepper.
The potatoe was gritty and had bad spots on it thoughout the potato. I don't mean to complain but it's very frustrating. There are many other fast food resturants but I chose Wendy's. You also might want to speak to the lady running the drive through she was rude as well when I asked for the fixings.
My husband and uncle went to Wendy's in LaFollette TN they ordered 4 chillies the cashier only rung up 2 they told him they order 4 they was told to go to the end of line they asked to speak to a manager she turned her back on them and start talking to another worker would not even acknowledge them did not speak one word to them very rude I am a manager at a local restaurant you do not treat your customers like that I will not go back we had a $30 order your manager needs to learn customer service and respect I my self would have give them the food I sure would not have turned my back on them we are very mad over the way we were treated by your manager I like you to call me 423-201-3655 or 423-201-8478
I visited the Wendy's in Jeffersonville, IN located on 10th street Sunday morning 10/1. I ordered a number 1 combo with a coke and paid at the first window. I then waited 20 minutes for the person in front of me to get their food (I would have driven off, but I couldn't get out) when they finally got it they apparently got the wrong order and I waited 5 more minutes while they corrected her order. When I finally got to the window 25 minutes after I ordered and paid, the girl working handed me my drink without saying a word, then she asked if I ordered 4 burgers. I said no, and without saying anything else she shut the window in my face. 1 minute later she came back and asked me what I ordered, I told her a number 1 combo, she shut the window again and I watched her standing staring at the back before I just said "screw it" and drove off without my food I had already paid for. I'm not normally a complainer, but this experience was ridiculous and it's not the first time I've had an issue with this particular location. The staff is always rude and the food always tastes slightly off and is prepared poorly, I've never not seen a customer complaining at the front. I will not be returning to this location in the future.
Customer service sucks!!! Store number 00009267. How the hell do you shout at your customers!!!???
This is regarding the Wendy's located at 389 William Latham Sr Dr Ste 2, Bourbonnais, IL. I visited this location on my lunch break today. Well, after waiting almost 10minutes on my food, I asked for my money back. The manager by the name of Gareth(at least that's what he told me) told me he cannot give me a refund because there is no refund button on the machine. What the hell? What you mean you can't give me a refund. He offered me more food to try and make up for it, but I told him I did not want the food. I waited all this time now I want my money back. He said only thing he can do is take my info and someone would be calling me tomorrow. What type of customer service is this? How can you take my money and not issue me a refund? You don't have to worry about me visiting this location EVER again!!
Good Afternoon- I want to report the unprofessional service we received at Wendy's Saturday night. My husband and I went through the drive through and had ordered 2 Baconater sandwiches. When we went up to the drive through my husband always checks the orders and when he opened the bag and discovered there was only one in there. My husband proceeded to advise the man that there was only one sandwich and the man snapped back at us and said well you only ordered one and said we can have our money back. We were shocked and said we didn't want our money back just the 2 sandwiches we ordered. He then turned around and handed my husband his money back. He asked for the manager as we thought how rude he was to a customer. He made a big deal out of nothing. We were at the Wendy's on Mentor Avenue in Painesville, Ohio at 10:00 PM the man that was at the drive through window said he was the manager but would not give a name.
Thank you for listening
Marty & Susan Duda
I went to the Wendy's drive thur in fountain Colorado Oct 1 around . First they wouldn't except the 1.99 kids meal coupon that came in the mail, second they charged me for someone else food more then what my total would of been and last they asked what sauce I wanted at the window and he still didn't give us any. Any question please contact me 7197618065
The drive-thru line tonight, Sunday October 1, around 8 pm, was wrapped completely around the store. It took us 15 minutes to reach the order window. Ordered 2 large Chilis and 2 medium frostys. Paid at the window and moved on to pickup window where we were told there was no chili. They refunded the money, even tho it was the less than it should have been and we had to correct them. They gave us the two frostys and we took the 3 minute drive home. The frostys tasted like foam and had the consistancy of chocolate milk. Mistakes can be made, I understand that, but this was rediculous. The least they could have done was given us the frostys at no charge since we waited for 15 minutes only to be told they don't cook chili on Sinday afternoons. Bery poor management and customer service!!
I was just there 10-1-17 at 6:36 pm. Pulled up to drive thru to find all the employees out in the parking lot helping an employee get into her locked car and watching a fire that broke out. They finally came in to take my order to find out they were out of taco salad, fries and sour cream. She took forever to take my payment cause she was talking with one of the girls still trying to get into her car through their headsets and she was at the window texting. She didn't give me a receipt. Then I heard her tell the girl she would be back outside. That whole trip was unprofessional and they were more worried about getting back outside. The car in front of me pulled off. Something needs done with these employees, there is no excuse for this behavior at all.
We were at Wendy the in Indianapolis, IN. 5230 E Thompson Rd. on Oct 1,2017. Place our lives order as waiting we notice on the floor behind the counter food, junk all my over it was filthy. While the workers walked in it. Not busy but still didn't clean up. Our hamburgers were old or recorded, bake potato was cold and started to turn dark. One bite was enough to turn us off. So told the manager, she gave our money back.. I ask her to stand by me and see what a customer can see on the floor a big mess of food. She said she couldn't see it!!
This Wendy's is a disgrace to the founder Dave Thomas and should be shut down immediately!
I will be reporting it to food service in Indianapolis.
yes I had to put the order in for a small Frosty and ask for chocolate they give it to me it's vanilla and they're going to take it back up they say that they don't have no chocolate my cousin made it separate order and they microwaved everything that tomato lettuce onions microwaved it all very disgusting it is not ran right and I did not see anybody in the back wearing gloves me know and as a cook by law you supposed to wear gloves in the back
my husband came in to the store on chapman hwy in Seymour tn the store was dirty my husband's order was a chili 2 jr cheeseburgers a frosty a tea and a frie we waited at least 10 min on his to go order. When we finally got home the fries were ice cold and flaky he had a hair in his frosty much longer than his because is bald! and the tea was sour he was so degusted he throw the rest of the order in trash. the manager that night was a man with a bunch of tattoos on his arms and the cashier was a girl with dark short hair with glasses. it was Friday around 6 30 on 6/15/2018 we have eaten wendys for many years and when your tired and you just want something fast and hot and you pay for and have to put in trash..... we well never eat at your store again I hope you clean it up and run your crew better and retrain people person hygiene some of the long haired girls did not have their hair pulled back I could sue you for the hair in the frosty
Supporting Sam Bee? Guess you don't need my business!!!!
visited the wendys in Collingswood new jersey on 6/15/2018 my daughter entered the store at 2pm to get 2 large cokes at 2:14pm I entered the store to see if there was a problem, no they were just slow moving employees , my daughter said the one taking orders was yelling at the challenged employee for drinking soda in front o customers. but all of the above is not my complaint just a fyi , my complaint is calling wendys a fast food restaurant , is amazing when it takes 15 minutes in a line of 2 to get 2 large cokes to go. makes sense why mcdonalds right next door is packed and your lot is empty, a lesson learned for us.
Every time we visit they are either out of ketchup or the drink machine has very few drinks. We tell them but most of the time it gets ignored.
As long time customers of Wendy's, we are very disappointed that Wendy's is still advertising on Samantha Bee's TBS program. As you well know, this host recently referred to our president's daughter in a very foul way and suggested that she should wear sexy, revealing clothes to ask her father, our President, a favor. Surely, this doesn't represent Dave's or your corporate standards. We hate boycotts, but in good conscience, we can't eat at our local Wendy's until you clarify your financial support of this vile show.
I visited the location off of eagle rd and Fairview rd in boise Idaho this afternoon. I eat here maybe once a week, but today was the worst customer service I had ever gotten. Despite being the only one in the drive through and repeating my order not 3 but 4 times, I waited a solid 15 minutes for 3 jr bacon cheeseburgers and a large fry, which ended up being 3 cheese burgers with a half full large fry box with cold fries. As I told the window attendant to have a nice afternoon she carried on with her personal conversation with her coworker without acknowledging me. I am extremely disappointed and still hungry as I am back at work with an onion allergy, unable to eat the food I paid for, and unable to go back to get it corrected. I hope you can fix this issue at that store or else I wont be in attendance to any of them any longer. Thank you
I really do like Wendy's over a lot of other fast foods.
I like the new soda dispensers and all the choices available. But for some reason my choice is always out and whats worse for us that have to avoid sugar there are times there are no diet drinks at all available. After waiting in line for long period of time last thing i want to do is go back to the counter to get attitude when asking for ice or my first choice in drinks,
I leave in Columbus Indiana
( State Farm Parkway) I visit this location often on 6/8/18 I experienced a manager with her shoes off while making sandwiches there was a cashier very polite and attentive. The manager mixed all of the sandwiches giving them to her in the wrong order an didn't make one order correctly the manager started to belittle the employee yelling and not fixing the situation blaming the cashier while there were several customers in line. The customer who was at the register was taken back by the managers attitude he tried to encourage the young lady by saying try to hang in there this is a hostile work environment. So I latter called in a compliant. The Store Manager called and she stated that her managers feet was hurting and she was walking on the back of her shoes and obviously she wasn't because she walking in her socks. The manager then told me her feet too hurt she has been with the company 32 years and her assistant 20 years and they are both tired and need to retire but they cant she stated that she would tell her that she has to keep her shoes on. She went on to say as far as the employee is concerned These children come In here and just want a check. I asked her if it was appropriate for her to do all that yelling on the front end of the store in front of customers she then said that she told her manager to talk with her in the back but her manager is stuck in her ways. I asked her why would that behavior be acceptable that they provided poor customer service and training and development seemed poor and her reaction to my compliant was not helpful at all it indicated that she allowed that type of actions from her managers and it was okay. Being in retail management for ten years I know that how you treat your employees is vital to the stores success. The manager did not talk as if what went on was a problem and it was clear by her conversation that the behavior that I witnessed will continue and by visiting that particular location I would constantly see different people because of turnover. This is just my opinion but the managers need to be trained properly in order to train new employees properly and if those managers are that tired to where they feel that they can do and say what they want to employees is not a good look. I did ask her if I could talk with her District Manager because her calling me was a total waste of time. She said that she would let that person know but I never received a call. I will not visit that location again.
i ordered 2 double cheeseburgers fries and soda,the cheeseburger had set to long in my guess,the bun was hard around the edges,the fries were not hot,this around 2 pm,horrible experience,i wish i had not stopped here to spend my money,yours truly jackson hardaman
It has become a guessing game as to weather I get home with a fresh cooked sandwitch. I stop at least once a week, if I am lucky my food ranges from warm to cold half the time. My store is at 120th and Sheridan , Westminster Co. I have started waiting until a busy hour in hopes of getting a fresh cooked sandwitch which I did this afternoon, 6:00 PM, guess what the wrapper & bread was COLD the meat only slightly warm. Called the manager He offered me bring it back and it would be replaced or money refunded. Sorry, I'm not driving back again for what I sould have received the first time. GOOD BY WENDYS!
The worst wendys in Toledo Ohio on e. Alexis rd. Had to wait 30 minutes in drive thru line this is an ongoing problem. Will never go to any wendys again
On May tenth, I tried the special cheese bacon deluxe at the location on Victoria Street in Prince George British Columbia. The burger looked good, but tasted disgustingly like fish. If that would have been my first Wendy’s burger it would also have been my last. Just hoping they will be asked to improve there ingredients separation. Thanks Dan. 250-296-3449.
I am formerly making a complaint on the general manager Kim Eddie located at the branch on can run, in Louisville, KY. Today she called my niece Kayla Wadlington, RETARDED, whom is only 16 years old and an employee of the Wendy's company until this incident. I will also be making a formal complaint with the American Disability association.
I went to the drive-thru at the new Wendy's on John Young and Silver Star Road in Orlando Florida I was very disappointed the line was long because the cashier was so slow maybe she was in trading I don't know however my order was totally messed up I ordered a large salad with the guacamole the chicken salad I ordered an order of bacon Nader fries and a Coke when I got to the window they asked me to pull over to the side to get my dinner girl came out no Coke so I said where is my coat so they went back in and got it I was charged $11 and some odd sense for a salad there were no Baconator fries whatsoever I would like a coupon I would like a credit I would like something I do not have proof of purchase because the receipt is probably was in the bag with the Baconator fries this was on Thursday May 9th at 8 p.m. please take care of this this is not the first time this has happened at Wendy's but I realize this is a relatively new location but that should not be an excuse please get me reimbursed thank you I expect to hear back
Today my wife went to the 12th St Wendy's And ordered 2 double cheeseburgers 2 frosties and 2 large fries The burgers were under cooked in red The manager was more busy talking to a young lady Then he was taking care of business in the store . Just on the under-cooked meat alone I felt cheated .
We pulled into Wendy's at 6238 103rd street, Jacksonville Florida 5/11/2018 at 5:05.
It took us until 5:35 to place an order and another 10 minutes to receive our order. Cars in front of us pulled out of line and left.
There was approximately 10 other cars pulled up and left after waiting a long period of time.
I don't know what is going on there but, This is the third time this has happened in a month.
You are loosing business a horrific rate. I believe someone should look into this matter.
I myself, am a Disabled Vet and I will not return to your store.
Thank you very much
Went to your Wendy's in Tulsa Oklahoma, the one on admiral. I got 2 Chili's. The customer service suck. The guy taking your order Thur the drive thur was hateful. The lady at the window giving your food no thank you no nothing. I will never come back, to many other places that appreciate your business.
My husband and I usually frequent about every 2 weeks the Wendy's on Northshore Blvd. in Slidell, LA. For the past year or so, we have been finding this Wendy's going downhill. I think the main problem there is not enough help and/or poor management. Today, for example, we stopped in to get a bit to eat. The table was not clean, I cleaned it myself, the floor was kind of dirty, especially by the drink machine. There was water on the floor there- a caution sign was there- but the dirt had spread due to people walking there to get a drink. The drink machine was out of Coke Zero, not the first time this has happened.
When my husband brought the food to the table, my hamburger was barely warm, as well as his fries. I hope this is not going to be the "trend" in Wendy's restaurants. We are very hesitate to go there again, if at all. So disappointing because in the past this restaurant was well managed and kept cleaned.
I simply ordered a bacon cheese burger and ended up with the worst case of food poisoning . I have tried to speak with someone since mid Feb. 2018. No one has contacted me. I will seek legal consequences if I do not hear from them soon. I lost three days of work and also paid out of pocket for the medical expenses.
Everytime I go to the Wendy's on hwy 52 in Darlington SC I either wait 20 minutes at the drive thru speaker or sit at the speaker for 20 minutes without being acknowledged, leaving me to have to go elsewhere for food. The employees are rude, arrogant and unprofessional.
ON 5/4/2018 I VISITED WENDY'S AT 2221 FRAYSER BLVD.I HAD THE WORST EXPERIENCE EVERY.I HAD TO WAING IN LINE 15 MINUTES BEFORE MY ORDER WAS TAKEN AND THEN WHEN I DID MAKE IT TO THE SPEAKER IT SOUNDED LIKE THE HEAD SET OR SPEAKER WAS BROKEN.I ORDER $23.87 WORTH OF FOOD AND I WAS VERY VERY VERY DISAPPOINTED WHEN I TELL YOU EVERYTHING WAS COLD AND OLD IT WAS COLD AND OLD.FOR A CREW PERSON OR MANGER TO SEND FOOD OUT LIKE THAT SAYS ALOT FOR THEM.I WILL NEVER EAT AT THIS LOCATION AGAIN I WILL DRIVE TO MISSISSIPPI TO THEIR WENDY'S BEFORE I EAT THERE AGAIN.FRIES WAS OLD AND COLD,NUGGETS WAS SO HARD I THOUGHT THEY WAS FROZEN AND BURGERS LOOKED LIKED THEY WHERE FROM 3 NIGHTS AGO, AND MY BAKED POTATO WAS NOT GOOD AT ALL THE CHEESE THAT WAS ON TOP WAS SO STIFF.I WAS AND STILL IS VERY VERY DISAPPOINTED.IT REALLY DO NOT MAKE ANY SENSE TO SPEND ALL THIS MONEY TO GET GARBAGE.
The Wendy's on Boardwalk in Ann Arbor has had declining customer service over the last several months. The wait times are long and orders incorrect. The staff need more training and supervision.
I wanted to follow up regarding a complaint I filed on 04/01/2018, this was in regards to the Wendy's in Orlando, FL at the intersection of Goldenrod and Colonial. I have not heard anything regarding my complaint filed and feel that a simple apology back would have sufficed. However, I received nothing which just ensures my opinion that I will not be spending my money at another Wendy's.
I picked up a late dinner for us after working late all day-night. They didn't offer a receipt and there isn't one in the bag. Shouldn't be hard to track as I was at the Poplar level rd location around 12:40am and paid with a $100 bill which I'm assuming most don't. It was $17 something as a total. The asiago chicken sandwich had no lettuce, either did the other chicken sandwich. The Lg fries where bits and pcs of cold left overs like trash. The double stack with cheese was cold as ice. So out of the 5 things we ordered 4 had issues. I mean they forgot the chili, but I caught it so no huge deal there. Very sad meal to say the least when your exhausted and just wanting a decent bite.
i like the food that have eaten at wendy's until 4[11[2018. i t was the first meal of the day. my meal was a fish meal combo. they told me that they out tartar sauce,which i accepted. the sandwich was served on non heated bun,and the fries barely had any warmth. an hour later, i was sick on the toilet. i have worked cracker barrel and well trained in the danger of food contamination. i paid a retail price for my food and expected more than what i got.. your store is on johnston street in lafayette,la. i will go to other wendy,s nearby. i suggest that you crack down on food sanitation in this store.
Went thru drivethru, got home and had wrong food... called and "manager" said she would give me one on her.....I paid for sandwich that I did not receive, how would a replacement sandw be "on her"?
Visited Wendy's harper road Beckley, WV Sat 4:00pm. iT TOOK 1/2 HOUR TO GET MY ORDER THE CHICKEN SANDWICH WAS COLD
NO ICE TEA AT THE DRINK COUNTER AND NO CATSUP. WORST SERVICE I HAVE EVER RECEIVED AT WENDY'S
bad customer service at restaurant call me 770 310 6677
Advertising event not honored at Savage, MN store. Very disappointed in you folks discontinuing your senior citizens discount.
I hate the buns that are used on all the hamburgers, the buns are nasty,too sweet,the buns tear very easily. If Wendy's Corporation would please take the time to read my complaint and switch back to the original buns which were the KAISER BUNS, Wendy's would have the top burgers in the fast food chain, I'm telling the truth, many many people agree with me, please go back to the kaiser bun, I'm positive your sales would go up dramatically. I know about food, and what the consumers like and dislike, I'm a single mother of four, spent many days and nights at Wendy's with my children. please make Wendy's sandwiches back to the original old fashioned hamburgers with the kaiser buns, Latresa Fountaine, 6684 Celestine St. Huberheights Ohio, 45424. (937) 903-1747. Ps.( the French fries,the next step to change back. Thanks.
ordered 2 items and on display window one was wrong (more expensive item). told the worker, she said she would tell me the total at the window. When I got to the window she told me it was MORE than she actually had said earlier. I questioned it as the item I requested was cheaper. then she came back again and said it was even more! I had given her a 5 and ordered a small fry and small chili. she came back and said I owed her more money! I requested my money back. she laughed the whole time with the other worker.
your food is great but your management s**ks. my son who works for Wendy's is treated badly compared to the other workers. he asked for 20 hrs a week and gets 6. its not worth driving him to work. he washed windows today only for the manager to tell him he didn't wash the door when he told her he washed the door. she said you didn't wash it and you need to wash it. he doesn't lye. she's making him do the task twice. she also gave him a attitude because he asked her to clock him back in from break and she had a attitude because she was on the phone and didn't want to be bothered with. maybe because this manager is racist against white people as my son is the only white kid who works there in mornings that i have seen. why else would he be treated differently? nothing worse then working for a bad manager. she's been this way to him from the beginning of his employment. if this keeps up, im going to have some words with this manager as i make my son quiet. this manager would be fired in my work place. shes always on her phone and is always sitting down in mornings and does as little as possible.
I went to wendy on 3/17/18 @ 11:20am and place my order the person on the speaker said hold on not welcome to wendy's the second thing she took about twenty minutes before she came back to the speaker then zi place my order I got to the window where the older lady was very friendly after geeting to the window to pick-up my order I look in the bag the order was wrong so I ask the white female at the window why did I have frieswhen I didnot order that she replied you got your junior bacon don't you I replied yes I began looking in the bag and I was missing my nuggets she replied Jesus these peoples she handeled the nuggets out the window zi ask her if she could put them in a bag she threw them in the bag and slam the window, then the burger was not fresh the cheese look as if it had been on the burger for 2 or three hours the bread was falling apart and the sandwich was cold, remind me I lived right two blocks away from the store, this is a terrible experience and zi don't think that I will be back, I don't deserve to be treated like a dog
I have been employed by wendys for 6 months I'm schedule gor 10-5 m-f the person that is schedule never on time now i don't get breaks not even a 15 min break so i ask my manager why i don't get breaks she said out policy says cashiers doesn't get breaks do o ask her to show mr the policy she told me she don't have time and than she sent me home so i left so i called and made a complaint and when i returned to work the next day they fired me all because i ask them to show me in the policy book wow what ever happen to chane of command and when i ask her boss cora she told me the same thing Cheryl told me she don't have time I'm trying to get ready for my meeting
On Sunday, March 11, 2018 at 6PM, my wife and I stopped at this location.
It appeared staffed with all young people.
The place was a mess, the condiment counter was covered with stains, ketchup and other messes.
The tables need to be wiped and the trash bins were all full.
I mentioned to one of the staff, about my observations and the need for someone to take on the task, nothing happened.
We have been Wendy's fans for years, this was the worst ever, We will never stop at that location again.
That location need help !
bought 3 burgers that were COLD
03/12/2018 It was at Wendys restaurant:#00002705
4331 US ATL Hwy 78
ticket # 3320
Host Afokeoghene 03/12/2018
#3320 7:21 PM
reprint# 1 30321
I'd name the attendant that was ruder but she was not wearing a badge. I heard a voice over the speker, wasnt shure what it said so I started to give my order. I was told, "Excuse me, I said just a minute.". In shock: I responded, "excuse me?" She then took the order appropriately. If this was all I would not be bothering you.
When I got to the window I noticed no badge and there was a silver bucket on the counter. She grabbed my cup and scooped the ice from the silver bucket into the cup no glove on her hand.just straight from handling money into the ice bucket, yuck.
Well I wasn't going to eat or drink after that,so when I went to pour the drink out on the ground there was next to no ice and the sprite was flat.
I opened the burger, it looked OK but based on what I saw through the window I wasnt going to risk it.
Wendys owes me $10.68 please.
Id like to give you a chance to respond before I rate the resataurant on the net.
Thankyu for your time
Myself and 2 other people went to the Wendy's located in Winnsboro, Louisiana on Sunday 3-11-18 around 5:00pm. There were no customers at the counter and only 3 customerd in the store and only 1 customer at the drive through window. There were approximately 4 employees at the store from what I could see. No one was attending the counter. An employee walked past the front counter on 2 separate occasions and never acknowledge that we were waiting at the counter to place our order. Two of the other employees (one at the drive through window and the other at the preparation counter) both made eye contact with us but never verbally acknowledged us. We waited for approximately 5 minutes without so much as anyone speaking to us or acknowledging our presence in the store. At this point we all left. This should not be an acceptable practice for any business. I will not be doing business with Wendy's and will advise my friends and family of this situation.
Richmond Hts OH Wendy's on Richmond Road. Ordered a smoky mushroom burger with no onions and got a spicy chicken sandwich in the drive through. Drove a mile before realizing their error, came back, walked inside and they gave the saved burger with onions. Worst store ever and soooooooooo slow.
Wendy's service sucks
Loby is close cause employees don't want to clean and there to busy talking at 6 pm on sundays. At town center. Big island
New Wendys hwy 63&20 Waterloo could not see register,did not get a receipt,no ice,only
Visited Wendy's Restaurant #8264 located at 1951 W. Eldorado Parkway in McKinney, Tx at 7:00 pm on 3/10/2018. I found the door to the restaurant locked with a sign saying they were providing drive thru service only. This has happened several times at this location in the past. The signs on the door state the hours the interior sit down portion of the restaurant is open, however, local management seems to believe they have the option to just pick and choose when to serve their patrons. I went thru the drive thru and ordered my food at 7:08 pm. There was only one car in front of me and they received their order within a minute or so. I did not receive my order until 7:19 pm. While waiting on my hamburger and fries I watched and listened to the staff having a gay old time inside cutting up and not taking care of their patrons. While I do no expect this complaint to gather much interest from the company I still wanted to put in my 2 cents in regard to the poor service at this location.
Unfortunately I do have a complaint.
I do not usually have bad service at Wendy's. But, tonight's service was awful.
I was just at your store #6306 in Cary, NC
I went through the drive through since this was for my 30 minute lunch break. There were multiple cars in line when I pulled up.
The car in front of me apparently, (from the conversation I hear when I finally got to the window) had a large order.
They pulled away without their full order.
Before I got up to the window, the vehicle behind me left without getting their order.
I would have left, but, I had someone else waiting for me to bring food back.
The team member that was at the window said they were short staffed tonight, but did not really offer an apology.
Even after getting to the window, I had to wait several minutes to get my 3 sandwiches.
I was late getting back to my office from my lunch break, so, I'll have 'demerits' for that.
And my order was nearly completely wrong.
I ordered 1- crispy chicken sandwich, & 2- Jr. bacon cheese burgers. And the team member confirmed my order.
I received 2- crispy chicken sandwiches & 1- cheese burger.
I also did not get a receipt for my order.
I don't have the transaction # yet, my bank shows that it is still processing.
The date is 3/10/2018, the transaction time would be around 6:45-6:55PM. & the amount is $5.49.
In Total, I was there approximately 25 minutes.
Although I'll still eat at Wendy's on occasion, I'll NOT be back to THAT Wendy's
I take care of a lady in her home and she insists on only Wendy's hamburgers. On the average I'm at the store @ 3647 State Ave KCK, store #00002183. I went in yesterday to purchase JUST the sandwich which should of come to much less than the $10+ I was charged. The young man must of not heard me when I ordered so when I received my order I told him I only wanted the sandwich and pushed the clean cup back to him. He grabbed the fries out of the bag and wouldn't return to refund any extra money I was charged, actually not even a "I'm sorry". The phone number on the ticket is another interesting thing, you call and after many rings you receive a message telling you to put in your access number. Excuse me? Not being able to resolve the issue I returned today and after explaining what happened and I was not asking for any money back but just an apology. It didn't happen so from now on when the lady wants Wendy's I am forced to drive about 5 miles or more because I never plan on entering that store ever again. The other option I am seriously thinking about is to save used wrappers and go to McDonald's and rewrap them. So disappointed in what used to be great service. Thank You and Good Bye Wendy's
I was at your location at 749 Highland Memphis TN. around 7:15p on February 23rd.I ordered a simple 4 for 4 double stack W/O mayo and ketchup Dr Pepper for the drink. Waited in line about 10 minutes so I just knew everything would be HOT. But that's what I get for assuming .Put whole order in trash went to McDonald's.
I visit Wendy's store #174 most Friday nights. Every time they always hold back the receipt, and there's always something missing from my order. I can't stop to check every item, because I don't want to keep back anyone in the line. I think they need new supervision there, and all customer should have their receipt.
We waited 10 minutes, then waited 20 minutes to get food.
We went to the Wendy’s in Goldsboro , NC on Berkley Blvd to eat lunch today 02/17/2018! The store was freezing cold! Everyone was complaining and no one gave a reason why their store was so cold! The cold air was blowing inside while we ate our meals! They didn’t even turn the fan off!
Wendy’s in Manning S.C I. took my money back after they made me wait 20 minutes to fix my order today and they didn’t fix it. When I walked back in they had forgotten. Miles down the road today I thought I would give them another shot at the store on 211 US hwy 17 843-784-3626.....same thing! At least you are consistent as company! Good Bye.
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