Wendy's Complaints Continued... (Page 8)746+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
hi went too wendys with my family the young girl was rude she ask me my order 4x then i pulled up and she rolling her eyes laughing rubbing her nose i ask her if sumthing was wrong and then she said very rudly im not talking too you so then i get my food fries and chicken was cold and the cheesebugers were unwrapped and in one of them there was a piece of black hair in it and too make worse i dident even get my 2 salads i ordered i dident even relise that till i got home buy then i was so upset too go all the way back there and get treated like that no ty
i recently went in the wendys in atwater ca and their was nobody in resturant . i went to place our order and the girl Ana actually rolled her eyes at us and I was totally livid.we have had bad service at this particular wendys before so this just fueled the fire more. so I started to order anyway because i was already their and she was just so rude .
I asked for potatoes she acted like she had to go outside to pick them ,I ordered # 3 hamburgers and she hissed at me so I told her she was rude and she said so sarcastily sorry bitch i was so mad I just left . i cant believe that you really want these kinds of people working for you( resaon for this compaint ) just thought you should ‘ know four lost customers
My son used to work at the Clayton, NC Wendy’s until he started complaining about the chemicals used to clean dishes and the floors. He tells me that the customers are potentially harmful to the customer. It’s potentially bad if the chemicals are not completely removed off of the cooking utensils. The labels on the bottles even say that the cleaning chemicals are bad for humans and animals. Is that a risk that a Wendy’s restuarant is willing to take on their customer?
5 o’clock on December 26 second busiest shopping day of the year. I proceeded to pay for my meal with 100 dollar bill and the manager told me she had just changed all the drawers and was unable to change my 100 dollar bill. she looked at me with her eyes rolled saying don’t you have a credit card or something else. Being a victim of identity theft I am on able to get a credit card so the answer is No and was no! so she told me she could not help me so. I gave her the food back and she gave me my money back. there was no apology or any type of trying to keep me as a customer. so I would appreciate to go across the street and eat at McDonalds. I find it inexcusable that a franchise like wendys did not have change at dinner time onsucj a busy night. They did not seem to care if I ever came back as a customer and I don’t think they have to worry about it because I won’t be back.
I am so disgusted with Wendys. They used to be good food at a decent price. Made hot and fresh just the way i want it. But now that Dave is dead all they care about is pushing you through the line as fast as possible like cattle. It does not matter if its inside or(god forbid) the drive thru! All the managers/owners care about is making their damn service times look good.
The sandwich makers have to make the sandwiches so fast that half the time they are just slopped together. And forget about getting any special requests right! And if you order inside at a busy lunch they take multiple orders then push you aside. So there you stand bunched with other people in front of the counter while the ONE poor sandwich maker on front line tries to keep up with the 5 orders at a time as fast as they can slap the crap together.
And god help all of you if the front coordinator gets messed up! then it really becomes a pooch screw! You know, as their prices continue to skyrocket and the quality of their products continue to tank it makes the real sit down restaurants much more appealing. Especially as i get tired of being treated like nothing more that a 55 year old cash cow.
I absolutely love Wendy’s food,the quality of food however tonights problem at the drive through was unbelievable. 10 years ago I would have drug that employee through the window by her collar. After taking my order it was given to me totally wrong. In fact out of a chili fries burger and soda. All they got correct was the fries. The burger was a triple when I only wanted a single patty. I got her attention to fix this for me. She was very rude about it and I could see the frustration in her eyes.
At this point I could guess that her frustration was not exactly directed towards me but possibly a coworker for making it wrong. She never apologized for the misunderstanding. As I checked the rest of my order I realized my chili had onions on it. I clearly asked her for no onions at the drive up speaker and she read the order back to me just as I had ordered it to begin with. The lady abruptly took the chili back as if she almost dropped it outside the window cause she never really had a firm grasp on it but recovered it.
As she returned my chili,now made correctly she then handed my drink to me with the lid barely on. She was so upset I almost think it was on purpose. It exploded all over me an the upholstery of my car. She offered no assistance with napkins and no opology
On the weekend of March 4, 2012, We were returning from a memorial out of state and decided to stop at Wendy’s in Goodland, Kansas, exit 17. Do NOT ever stop at this resturant. The staff was incredibly ignorant in every sense of the word. The girl who took our order was somber and depressive. Before saying “thank you” she quickly told me “you’re welcome” and walked away.
The second girl, and I use that term loosely, was heading for a break in the dining area and was in a shouting conversation with an individual in the back. The topper was the young man, thinking it was the manager, who sat down in the dining area to express his extreme disgust with Wendy’s as an employer, guess there is an issue with cashing his paycheck.
This rant was even more colorful with the multiple “F” bombs this kid laid down along with other “action verbs”. There were other customers in the place. I personally fought the urge to explain the term “customer service” and ettiquette to him, but I knew the words alone would be a mystery. This individual should be fired immediately, along with the ghetto-pant-sagging-whining-screaming-morose staff employed there. So disappointed.
What ever happened to Wendy’s founder Dave Thomas promise of fresh HOT food at wendy’s. Wendy’s corporate made a grave mistake by following Mcdonald’s and Burger King in cooking their food inavanced and holding it in a food warmer, when wendy’s cooked there burgers fresh they had the best burgers out of the three chains, customers wouldn’t mind waiting a few extra minutes knowing they would get a HOT burger Dave Thomas promised it. i should not have to ask for hot food, burgers are cooked on the grill and fries in a frayalator it’s supposed to be HOT your bugers don’t even melt the cheese.
One shouldn’t have to hope to get fresh HOT food one should expect it not just one time but every time Dave promised it, you don’t hope i pay my total bill you expect it. So in the name of your founder and in the name of a good burger get back to what you used to do, because the next time i visit a wendy’s location and i get a luke warm burger i will never give you my business again. “And i mean that”.
I ordered an unsweetened tea from Wendy’s charlestown road new albany indiana… Love their tea , always get it. I also order their delicious chili and baked potato. I always eat the food first then drink the tea when I’m done. So this is the process I went through. I added sweetenlow to the tea put the lid back on and shook the cup a few times , took the lid off and started drinking. Halfway through I thought I may need to stir the drink up since it didn’t taste sweet enough, then decided to use the straw. Got to about 3/4 and swallowed a big chunk of something. Looked in the cup and there was something that looked like gum . I took a picture of it .
I’m never going to eat or DRINK at a wendy’s again. I’m gonna throw up just thinking about it again. This just happened tonight.
I go to Wendy’s because of their great food. Best fast food, worst service. Although most of them are set up for 2 cashiers, in our area they never use them both, even at rush hour. It takes 15 to 20 minutes during the rush periods, to get served. Last week I timed my wait in line. Their were 6 people ahead of me, so I figured about 10 minutes. One person was behind me. One person in front of my got disgusted with waiting so long and left. The person behind me did the same. Now, with 5 people in front of me, it took 15 minutes to get served. Everybody in line was rolling their eyes, but this is somewhat typical of Wendy’s.
Hi i just wanted to tell you that i have been going to wendys for over 3 years twice a week in Cornwall Ontario canada. I was there Saturday November 19th at 5:15 pm. The hamburger was nothing but greese. I complained to the manager that was there and i was shock with her attitude that she did not give a shit. I told her were we not coming back after being there for 3 years and she did not even care at she lost a 3 year steady customer. This is deplorable attitude for a manager.
I have 27 years in public relations training and i would never let a 3 year old customer walk out of wendys with out even trying to resolve the issue. As far as i could tell this was a very lazy useless manager that did not even care about wendys customer. Personally i would never have a manger that does not care about our clienttel If this manager stays on as manager at this wendys location you might as well close it down because still is totally destroying wendys reputation as a family restaurant that cares about their customers.
This is wendys name that is at risk now if it was me i would getting rid of this manager or have her properly trained in public relations and how to deal with customers problems.
I have dealt with one manager there named Debbie Paquette and she was excellent and really truelly care about her customers. But this other manager was totally useless and not helping wendys name at all. Now you have lost a 3 year steady customer over a bad manager and greesey food.
Wendy’s, 6:09 PM on 10/15/11, 2534 Bert Kouns Ind. Loop, Shreveport, LA. My husband and I are both Seniors and was out on errands and decided to swing by Wendy’s and get a couple of sandwiches off the dollar menu and take them home, as our money was running short for this month. I ordered a crispy chicken sandwich with extra many (what I got was a chicken sandwich with no mayo and the chicken patty was hard); my husband got the junior cheeseburger and we said to cut the onions (what he actually got was a bun with cheese and a meat patty on it, no mayo, no lettuce, no tomatoe, no pickle, just the cheese and meat). I hope that others are not getting orders like this.
I know we only spent $2.00 but we will think twice before going to this Wendy’s again for anything. Thanks for letting me vent our problem.
My husband and I are traveling thru Kansas, Missour, and decided to stop at a Wendy’s. BIG MISTAKE! I gave my order for a bowl of chilli with onions and cheese. When I sit down to eat, the first bite of chilli was cold….the onions looked like a 2 year old chopped it up…..very unappealing. I don’t usually complain but the chilli was cold. I took the cilli to the counter and the lady looked at me and I told her the chilli was cold. She looked at me like I was crazy. Then she said ” we don’t have a microwave to heat it up”. She looked at another worker and asked him if the chilli was turned on……
then she said very loudy ” lady I’m not arguing with you. Let me tell you, I was not there to argue with her. I just thought maybe she could return my money or fix my chilli. She in the meantime walks away from me. I tell the boy working behind the counter to forget it. About 5 minutes the boy comes to my table and tells me here is a hot bowl of chilli. There were no hamburger or beans or anything but thin liquid they brought out to me. I have to tell you, I was afraid to eat anything at Wendy’s, took both chilli’s and thru them in the trash.
You really need to check up on the workers at Wendy’s or mayby you do not need customers. If you do, make sure you hire employees that would treat the customers like they would like to be treated.
In Johnson county ky. We went there an they handed our milkshakes all they did was talk about there personal life’s an then they handed us our milkshake an one had a hole in it then took it back in an the manager tryed just handing me the cup back with another cup over that cup an went to drink the another one it had a big piece of plastic in it an the other one was supost to be vanilla an It did NOT taste nothing like vanilla it was NASTY ..an we bought four of them and none of them were mixed very well I would very much like sum thing done about this. I will never like to go to another Wendy’s again because of this !!!
The wendy’s in york, nebraska is ok, but every time i go there, just because I use 2 work there, the crew and managers treated me worster than they treated their customers. I don’t know why they treated me that way, but I gave the wendy’s in york, nebraska every oportuning to treat me better but they don’t. Now i never file a complaint before, but i decided to because, the wendy’s in york, nebraska need 2 stop treated me this way, because i’m getting really tired of it. I went there a comples of days ago, to get some food for my friends and me, the sandwhich fell into the trash can.
They just put it back in the bag and didn’t even tried 2 make it again, and the crew leader say i push the bag even though i didn’t. simlar situation has happen everytime i go to wendy’s in york,nebraska. I’m not happy at all with wendy’s in york, nebraska. so something needs 2 be done about the wendy’s in york, nebraska.
My husband and I went to the Wendy’s restaurant on Telegraph at 12 mile rd. in Southfield, Mi. and it was awful. First off, we had to wait 10-15 minutes for our food- we ordered 5 double stack burgers (which are normally very good at our usual Wendy’s at 12 mile and Greenfield), a chicken nugget, and an order of fries. When we got back to our hotel, we discovered that the burgers were burnt and hard and just nasty. Also they omitted the nuggets and the fries were only half full! They didn’t give us a receipt (of course) and when we tried to call them they never answered the phone.
My mother-in-law was visiting from Phoenix and I felt horrible about getting her this crap. Of course I used my last $15 on it as well.
Being that I’m young and living in a very very tight budgeted household, money is something my family and I don’t like to toss around. I saw the ads for Wendy’s new wild berry parfait and shakes and thought that would be something definitely worth trying. I saw their posters for the shakes and parfaits and had seen the actual size of the shake. The posters displayed the two deserts as being equally sized. I had finally earned the money for the parfait and when the actual parfait was given to me I was so mad. It was like a 5 oz. cup and 1/3rd the size of the shake and it was only $1.00 less than the shake.
Wow, way to falsely advertise and take advantage of a kid. I’ll keep that in mind next time I have some cash in my wallet and a sweet tooth.
went threw drive threw and order two double baconactor and two cokes well its 1.30am I get and start eating while driving i relize it wasnt right gease was eevery where and I figer i deal with the grease IM hungry and hadn;t eating since morning so i took a very big bite it didnt taste right so i turn on my dome light it was almost raw threw it out my car window . got to pond where my husband was fishing his was as greasy and it was raw . so I spent 13.86 for food that went to trash ; and I am sick now
Wendy’s issued coupons in the programs for our local baseball team to get a free 12 oz. frosty with any purchase. The acting Mgr. Tim at the Wendy’s at 1401 Manheim Pike, Lancaster,Pa said their policy has changed and the 12 oz. is now a medium and they have added a 10 oz. now as small.There is no expiration date on coupon so I feel they should honor the coupon as printed. After I said I was going to inform Wendy’s how I felt they offered me a larger one, which I didn’t accept. Wendy’s coupons is deceptive advertising.
I purchase my lunch at Wendy’s almost daily; it’s close to my work and the food is satisfactory, until today. I usually get the salads (mostly the cob chicken salad); the ones I have gotten in the past have been ok, except of a couple episodes of the person not remembering the dressing, or the crotons, etc. Today I ordered a spicy chicken salad (my first try at this salad) that cost almost $7 bucks; to my disappointment, this salad was comprised of a ton of lettuce and half was wilted, on top was a clump of un-identified cheese sliced thin and melted together, the chicken was cubed and tasty. This is supposed to be a SALAD, not a lettuce with clumped cheese and grilled chicken thrown on top folks.
I do not think I will purchase this said again for lack of extras beside the three mentioned above. As I said Wendy’s is close to work, however, there are so many other food chains/restaurants in that area I can probably get more bang for my bucks. I was thorouly disappointed.
I went to the Wendy’s in Plattsburgh new York at night. When I came through the drive thru I asked why it took so long and one of the girls said everybody was in the back with there boss Jackie watching a video on the laptop in the back. I decided to just leave because when I spoke to Jackie and asked her who her boss was she said Joe was the boss then Eric was the co manager. I asked her when they were in next and she said it didn’t matter because they allowed her to do what she wanted. I will never go to Wendy’s again as long as this stuff is allowed.
Five of us were picking up food at the Fairhaven, Massachusetts 02719 Wendy’s drive-up during our lunch break from work. Two of us had a coupon for the Very Berry Salad, full size. We ordered 3 full-size Very Berry salads, 2 Chicken Asiago sandwiches and a Value meal crispy chicken sandwich. One friend and I each had a coupon printed off of each of our computers in our separate homes from emails received from Wendy’s. The NEW manager only allowed us to use 1 coupon. Before this visit, we had been able to each use our own coupons. This was disappointing enough so as to turn us off going to Wendy’s again.
I tend to eat breakfast on my way to work and am limited to McDonalds because I start work at 6 am. Local Wendy’s don’t open until 6 so that eliminated them and not a burger king in the area also eliminated them. Well anyway I keep hearing the Wendy’s commercial about their fresh buttermilk bisquits made fresh all morning long. Well on my break at 9 am I decided I would go out of my way to get one of these fresh bisquits. I go to the drive through window order 2 bisquit and am told that they are out of biscuits. The Wendy’s commercial got me their its a shame the store couldn’t handle it cause now I won’t be going there at any time regardless of how tempting the commercial sounds.
I am a fan of wendy’s and I think that the 99 cent chicken sandwich is the best deal in town. Except at 308 west brandon blvd brandon Florida. There chicken sanwich is like no other wendy’s in the tampa bay area. not even the same chicken ! you can squeeze the grease out of it looks like a fish sandwich from mcdonalds. It was square and greasy, better yet it tasted really nasty. I tell everyone about how great there 99 cent menu is and what a deal the crispy chicken is, and i will be sure to let them know about the brandon wendys as well.
the wendys i work for in atlanta, ga is a very successful wendys however, the workers are treated very poorly. the manager called us “clowns” and talks to us like were children. she wants everything to be perfect AT ANY COST. for me personally, she doesnt even say hi or bye. i use to come to work with a positive attitude, but recently got tired of it. the only time she says something to me, is if its negative…im always doing something wrong. i am not the only employee that feels this way. the manager puts on a front to the district manager like she treats us like a family, but in reality she treats us worse then the customers. i want to transfer, but she is the general manager and i dont think she will even accept the transfer. i dont know what to do.
her name is camille. and she works at the wendys on long hollow pk in goodlettsville tn 37072 and she is so rude and not friendly at all, the last time i was in there i kinda looked over it thinking she may just be having a bad day. and today a old man ask about that new salad you selling and he told her that the price should be lower since it was a new item and she just got smart. and she just stood there and acting like she was impatient while i was deciding what to order. i asked her how a ceasear roll up thing tasted and she said she didnt know she hasnt ever tried it, just another one of her unpleasant answers.
I went to Wendy’s in Nitro, WV on 5/14/2011 at about 9PM and was amazed at the arrogant attitude of the manager that was on duty. She not only talks down to the employees, but when I ask to speak to her she totally ignored me. I was waiting for my order to be completed and the register clerk was standing there waiting also, the manager looked at the girl and said, “Can you find something to do besides stand there and stare at me.”, the employee said “Oh, I’m sorry” and walked over to restock napkins and straws. Now, my sandwich is ready and the manager lays it where normally, the girl that she ran away, would give it to me and there was no one there.
When I said to her “Since you rudely sent the other girl away, can you hand me my sandwich?” I was ignored. I raised my voice and said “Hey” and i was ignored again. Another boy came around the corner and I told him that i wanted to speak to her, he said something to her, which i could not hear, but she wouldn’t look up. He finally handed me my sandwich.
1845 Wendy’s in capitol and aborn.the manager are really irresponsible.they dont treat good with the customers.the manager dollores she all the time talking with the employees even there is a customer she not talk to the customer properly.and she all the time eating fries and nuggets when she goes to the back freezer she pick up 1 nugget and eating overthere.and make the frosty and eating in the back .some time she charge for 1 sandwich with his family memeber and she gave to them a lot of food free.she eating a lot of food in working time.sometime she didnt enter the item on the computer and that dollars she put in own pocket.i dont know why u guys make like that people manager or superviser. im surprised
While eating in Wendy’s the music being played had foul words in it. It kept repeating play that f–king song. I went to the manager and she stated there was nothing she could do that it came from Corporate. As my husband and I left, the manager and staff was looking at us and laughing. This occurred at Wendy’s on Broad Avenue, Rockingham, NC 28379. We do not use foul language and we will not be back. There were children in the dining room at that time also.
On 5-13-2011, I ordered food through the drive thru of 3801 West Broward Boulevard 33312. I placed my order of four (5) piece and three value fries. I make the payment to the 1st window and was told to proceed to the second window. I pulled up to second window where the lady passed by order in less than 2 minutes. However, I checked the bag to make sure the order was correct and I notice there was only three nuggets dipping sauce(3 bbq’s). I simply ask the lady at the window if I can have a honey mustard sauce. She looked at me as though I’d said something strange.
I repeated the request to ensure she heard me. She replied in a horrible attitude “You already got yo number of sauce you need”. I replied, maam I donot and all I am asking for is a honey mustard”. As she was walking away from the window she said “my ass need to pay for that sauce she asking for”. I was shocked and speechless. In the meantime, the line is backing up. She returned to the window asking me how can she help me as though nothing took place seconds prior.
I repeated the request again, she then went back and forth with me about having 1 sauce per nuggests and I pulled all the food out the bag to show her there was only 3 sauce to begin with but I ask for the honey mustard and she refused to give me the honey mustard. I could not believe this was happening! I just got off work and at wendys going through this…unacceptable!!!!
Wendy’s manager’s should be able to handle various situations I understand that its not the easiest job in the world, being a manager myself at a mcdonalds I have been trained to handle all types of situations good or bad. Yes I understand every big restaurant has a general manager but not all general managers are the greatest some can also take advantage of employees and be disrespectful in many ways. The general manager at my job I can say is one of the greatest people there’s out there regardless of the hard work needed to be in such a stressing position she know how to deal with her employees in a very professional way.
Anyways the reason I’m posting this up today is because my girlfriend has currently started working on a wendy’s restaurant by the way she tells me things they need some anger management classes before they get hired the management there is horrible the general manager would send her home without a break when she worked over 6 hours I guess that wendy’s need to be shown a law book because its the law u have to give Someone a break if they worked more then 5 hours also there’s a lot of racism the store manager is also disrespectful to his employees.
Its ridiculous how he doesn’t like to gie them hour statements and gets mad when employeess ask for them some of the employees there when demanding their hour statements noticed they weren’t getting paid the correct amount instead there hours where being stolen. The wendy’s store manager curses a lot to his employees.
I just purchased a Wendy’s burger combo, and this is the first time that I feel the hamburger was bland, the fries have to be on the bottom of the list for taste of the french fries (plus they were cold) and the pop cup was more than 3/4 full of ice, very little pop, not enough to finish your meal. I go there quite frequently and now unless the food taste improves I will not be buying Wendy’s, not when they are charging that much. Maybe Wendy’s should compare their fries to McDonalds, not even close
Went to Wendy’s and placed my order through the drivethru. They told me to pull forward and waiut for the order. I waited 20 minutes. Finally went in to Wendy’s and asked… they said it was coming. Went back to my car fuming. They brought my order out and said they were sorry but they had to make the sandwiches plus cook the bacon. Still made, I drove off. placed my hand in the bag and the fries were cold! Went back to the window and complained. They said it would take another 3 or 4 minutes to cook a new batch. I said no, and I wanted my money back for the fries. The manager came to the register and asked for the bag, then handed back a full refund.
Not a sorry in the mix… I went on line and complained to the Wendy’s website. They said they would get back with me in one to two days. Have not heard from them at all, and it has been 4 weeks. This Wendy’s is in Florida/1792, Longwood. I will not visit a Wendy’s ever again.
On saturday 4/23/11 I went in to Wendy’s restaurant to order a spicy chicken sandwich. When i got it, i noticed that it was raw. I also ordered a coke and it had no ice, and it took forever to order my food. The manager was fighting and yelling at the employes and she did not wear gloves when grabing the chicken. The manager in charge was Kat and she was very rude to customers. I will never return to wendys ever again and please next time pick better managers to be in charge or even work there. The resturant looked very dirty and it felt disgusting eating my food there.
I took my sixteen year old, 200 pound grandson to Wendys yesterday and he ordered what looked like a huge new bacon burger and it turned out to be not much bigger than the value menu burger. Not much for a sixteen year old appetite. And not much for almost five dollars. He could hold it in the palm of his hand and ate it in three bites. Too much money for too little product. Wendys is our favorite fast food, but even McD’s and BK beats you on this product. Please do something about this soon.
I pulled in the drive in window at Wendy’s, and paid for an order that $3.78. I handed tje woman a $10.00 bill.The woman handed me back $1.22. I took my change and proceeded to drive off , wihen I realized that my change was not correct. I immedialty stopped my car and walked back to the Wendy’s window. I said to the girl you did not give me the correct change, I said I gave you a $10.00 bill. She said no you did not,you gave me a five. I said you needto check again,because I know what I gave you. Then I heard her manager in the backround say ” he better watch his tone”!
I repaeated myself saying I gave you 10.00. Anyway , to make a long story short, I was told by the Wendy’s manager that I would have to wait in the lobby iuntil they counted down the regester. So I stood in the lobby for over twenty min,while I waited for my change. Eventually another manager came and handed me $5.00. I asked him for the corprate phone number, to complain he told me that was not needed,just to notify the general manager. Well that is not what I asked him.
I would like to let the people in Wendy’s Corprate know the attitude in which its workers display on a day to day basis. The Wendy’s store in question is located on hwy 27 in leesburg ,florida, and the manager”s mame is Deongelo, who was so very rude. I still would like to find the number to the coprate offices to lodge my complaint, verbally.
I arrived at this restaurant about 9:30pm on April 17, 2011. I ordered my food when I went to seat down I was yelled out by the Manager that the section I was fixing to seat in was closed(there was several tables with chairs not on top of the tables, but, EVERY table was dirty, I look at him and did the same thing he did to me I said from across the restaurant “I’m not seating at a dirty table” so I continued with my seating. Then I seat down to eat and I had ordered a single less onion. I opened my hamburger to see onions on it and also rat leaving on my lettuce.
Sunday AM I stopped for breakfast at Wendys, 9808 Lake Worth Road, Lake Worth, Fl 33467 reg. 3 – I ordered a buriot ad a cup of coffee. I was the only customer – I went through the drive-thru. No other cars – the restaurant was empty. Because I was driving I asked the girl if she could please put the cream and sugar in my coffee so I wouldn’t spill it. Her reply was “No, I am timed, and I cannot put the sugar and cream in your coffee.” That would be plausible if she was busy, however I was the only patron there. I asked her if she minded if I asked her supervisor if that service was allowable. I parked my car and went into the Wendy’s restaurant.
Her supervisor was a young man named Shadday – he gave me a blank stare as though I expected him to do something. So, I asked him if the next time I came in is that simple service allowed. He looked at me and said – oh, yeah, sure. As I was walking out, he made a comment to the employees “Well, that is weird” Maybe so, but I can guarantee McDonalds does that service for me everytime. Further – because I live around the corner, I frequented Wendy’s several times a week for myself and children – needless to say – I will go to Burger King across the street, or McDonalds. I don’t need to be abused – I should be valued as a customer.
Why did Wendy’s replace the Mandarin Chicken Salad with that Apple Pecan Chick Flick??? In my opinion it is not as good as the mandrian chicken!!! Please bring it back Please Wendy’s. Also, the crackers that are served with the chili are disgusting I do not know the brand name of the cracker served, but I ate a cracker by Zesta the other day and it was the same terrible flavor as the Wendy’s cracker. Even if you dip the cracker in the chili it still can not mask the horrible taste of that flat doughy tasting cracker. Thank you for your time and I hope that you listen and bring back the mandarin chicken salads!
My husband and I are in Coco Beach Florida for a wedding. We decided to take our vacation there also. We stopped to eat at Wendys as they were not busy. When we went in and waited and waited and waited, there were two elderly women in front of us,the girl behind register was very rude to them, she also took for ever to get there food, and slammed it on the counter. Oh boy it was our turn, she finally took our order, she got our french fries first, then by the time our sandwiches was ready the fries were cold. My husband ordered no tomatoes and guess what? there were tomatoes on his. Where we live Wendys is very busy, you can barely get in there to eat. That is a sign of good food and service. I hope not all Coco Beach Wendys are so bad.
I went to your Wendy’s store that is located on Sherwood Forest Blvd. I went through the drive through and ordered a Pecan Chicken Salad along with 2 Frosty’s and a Jr Bacon Cheeseburger. The Salad had mostly wilted lettuce, brown apples no and cranberries. Everything else was fine. Normally the salad is fresh looking.On the few occasions this has happened I call and go back with my receipt. Today I did not get one. On Tuesday I again went through the Wendy’s drive and order the fries was so salty they were not edible. I like your food and I eat there regularly and normally the service is good. Just not this week, so come on guys get it together Wendy’s
i really dont like how the store manager at wendys boni, handle her staff… she shout her staff … she never care about the condition of her people, she was very unprofessional manager!! when i eat there i heared some noise, she was shouting one of her staff in front of her guest it was very an respectful for her staff… one time i ask one of the crew in wendys boni i ask how their store manager handle them i was surprise when they told me about her she was very horrible!!!! they work more than 8hrs without rest day…. she get mad when they ask for a rest day, she suspend lots of her staff i think thats not reason for her to give suspension for her staff!
hope you can find time to check how she handle a wendys store mostly in her employees.. i just care about them coz i been an employee also thats why i know how to feel tired and stressed working more than 8hrs without rest day! thank you.
I received this rotten/smelly tomato on my breakfast Panini at Wendy’s. The funny thing is that I asked for no tomatoes. I snapped a picture of it and posted it on their Wendy’s Facebook page. At that point I was merely trying to show them what they were serving. I got a notification that someone ‘liked’ my comment, I click on it and I get a page is not available. Further investigation found that Wendy’s deleted my comment and banned me from posting on their site. Wendy’s had no reason to ban me except to HIDE from the truth that they are serving substandard products. They have turned an easily manageable customer service issue and turned it into a nightmare.
I was not angry at Wendy’s, I just wanted to show them what they are serving. Now by treating me this way they have made me so angry that I am going to post this picture everywhere and make sure as many people as possible see this rotten food at Wendy’s. You can’t hide from poor customer service, and you can’t run from online complaints. I will post this here and as many other complaints sites as I can find, because they did this to me. I have tried calling and contacting them, but keep getting ignored. I have heard since that many people get their facebook posts deleted rather than addressed.
I order from Wendy’s more often than not. I am sick and tired of ordering fries with my order. Every time I get fries from the drive-thru they are either stone cold or inedible like tonight. Half the “batch” was so black it made me want to heave. The rest were so soggy my fingers are still leaving streaks on my iPhone keyboard. It’s ridiculous how terrible the french fries at Wendy’s have become. I’m not paying for sub par food anymore. Have some standards Wendy’s! That is all…
Here is my Wendy’s complaint. I ordered a bacon deluxe 1|4 piece of lettuce, no exaggeration, no tomato, no condiments. I took a couple of bites, but good thing I had my dog in the back, she gladly ate it. This Wendy’s is at Barbur blvd and capitol in Portland, OR. I go to Wendy’s just about exclusively when wanting a hamburger, and I know what to usually expect from your burgers. This was not a good experience at all. Wendy’s complaints department can contact me at my email at Toni.firstname.lastname@example.org.
Recently my husband and I were in Langley, BC for several days and stayed at Canada’s Best Value Inn on Fraser Highway. Right behind the motel was a Wendy’s. The service was so bad that one time I was there by myself I actually left because two of the customers had waited so long for service that they were about to get into a fight! The first time we were there I ordered a pecan apple salad and got no pecans. My husband’s fries were actually cold. The second time was when the fight almost happened. At that time another customer had been waiting a very long time because the staff had given him the wrong meal. I have no idea when or if he ever got the correct one.
The third time I ordered another pecan chicken salad and again there were no pecans. All three times I went in there was no staff at the register. Instead you could hear them talking in the back in whatever language it was that they spoke. I can assure you that it will be a very long time – if ever – before I go back to a Wendy’s. I’m sure that this is not what Dave Thomas had in mind for his restaurant. It has gone downhill faster than Lindsey Vaughn!
On my way home from work (hospital evening shift) I was hungry and stopped at the local Wendy’s in Port Orange, Florida. Ordered fries (ad said ‘Natural’ whatever that means) chicken nuggets and a small frostee. The nuggets were cold and had a BAAAD taste. The fries were worse..limp cold. I wanted to write to the corporate offices as this has happened before. I will NEVER go to this Wendy’s store again.
My Mother In Law received several $20 bills in change from this Wendy’s ALLLL of which were counterfeit. When she called the store to complain, they told her to just bring the money back in and they would exchange them. She took the money back the next day and they simply gave her more money no questions asked!!! Weird huh, I mean who just takes someone’s word that they received counterfeit money from their store and you replace it with NO QUESTION ASKED and NO INVESTIGATION!!! Needless to say if you go to this Wendy’s I would suggest you NOT use cash!!! I will NEVER go back to Wendy’s AGAIN as when I filed a complaint with Wendy’s no one even bothered to call me back!!! So much for Customer Service or Satisfaction!!!
Tonight I had a very bad experience at one of your locations. The girl taking my order was very, very rude. I asked what other sauces there were besides bbq for the chicken nuggets I ordered and she ran through them so quickly (at the drive thru where it's not always easy to hear clearly) I couldn't understand her so I politely asked her to repeat them. She did but sounded very annoyed. When I picked up my order at the window she said have a good night and slammed the window in my face before she finished her sentence. She turned around and started laughing with her other co-workers.
I do not ever complain about things in general but this was such offensive behavior I felt you should be informed.
It was the Wendys drive thru on NJ Rt 4 East in Paramus, NJ. It was approx 7:45 pm on November 9, 2017.
There was no one at the register to take your order. Put order in on the kiosk, other people that were in line was asking if anyone was taking orders anymore. The store was dirty and the staff was unprofessional. Laughing and playing around. The soda machine was not working and someone went to look at it and stated that they were not sure if they could fix it. Got our food to go and when we got it home nothing was made the way it was ordered and cold. We do not live that far from the store so our fries should not have been cold. It will be a while before I to to this store again. Hampton VA on Mercury Blvd
I pulled up to the gentleman at the pickup window and he did not greet me. He then asked if I wanted my penny's back with a goofy look on his face. Who would ask that question in the first place? He proceeded to give me my food and was talking with another employee joking around and did not say thank you. I know this is petty but I am sick and tired of employees with no manners. This makes your restaurant look bad. He was an over weight guy in his late 20's. You don't need worthless morons working for your company. Set your standards higher.
At store 9166 in kissimee Florida I was yelled at screamed lied to from manager to manager
This is regarding the Wendy's located at 3239 S. Arlington Rd, Akron, Ohio 44312. I have reported and spoken to someone from Wendy's Corp office, I would be surprise if this is going to be addressed. They are not even 1 star!!!!! I saw employees on their cell phones while handing food, some with soiled uniforms w/o hair nets. The manager looked sloppy and her behavior was very unprofessional. She became angry because I asked for fresh fries, the ones that were served to me were cold to touch and had been given BACK from the car in front of me. She stated (in a loud tone) that " if I did like it then I could go somewhere else" and was trying to convince me that they were fresh! and then I heard a male employee say the word "Bitch". I asked for a refund, and after seeing how they were handling the food, I wouldn't eat NOTHING from them. I think the Health Department needs drop in and visit!.... #Infection Control
1.0 star rating 11/2/2017
Went thru the drive thru at 11:30 a.m. SAT in the drive thru line for 15 minutes of my 1/2 lunch break, got to pay window finally, dude just said the total I owe took my money and shut the window. First of all i believe if I am visiting an establish they should be as thankful for my business as I am of thier service. So already being frustrated with the length of time of waiting, he pissed me off more. THEN I get to the delivery wndow and still, no thank you, other than me saying it to the worker, her response, your welcome. After I leave I realized they didn't even give me my receipt! THEN I get back to work, getting out of my car, and the flippin lid wasn't on my soda properly so my drink ended up in the parking lot! On a bright note, the food was hot and tasty!
On 10/31/17 at 9:37 PM (30511) at Store # 00002129, 2805 Jacks Run Rd White Oak, PA 15131, cost me $7.79. I went through the Drive through and ordered a #1 combo with no tomato, a Dr. pepper & Medium size. The wait wasnt too bad, the staff was friendly. When I got home, went to eat my burger and it was barely cooked. The meat was raw. I was not happy, didn't feel like driving back to the restuarant, so I called 800-624-8140 and spoke to a nice gentlemen who took down my information and explaination of the issue. He said a manager from the store will be calling me. It has been 2 days and still have not heard back, it's disappointing especially since this is one of the very few fast food restuarants I go to. I also did an online survey and didn't hear back via email either. I certainly understand things happens, however as a customer, I would have thought i would have been contacted by now
Should you care to contact me:
I was in the Paoli, In. store and observed the night manager acting strange and telling her crew how high she had gotten and couldn't wait until she was off work so she could enjoy herself again. I don't believe that is proper behavior from any employee especially not a manager or assistant manager which ever she is. The others employees called her Kenzie. When I asked for the manager she got a little snotty and said your talking to her, so I left.
stopped at your shop in Logan, Ohio to get food for someone. Got it home to find that I didn't get what I wanted. Ordered your chili, only had juice nothing else. There was no dip for the chicken, do I need to go on. This is not the first time that this has happened. I lump you in with all of the other fast food places with not knowing how to take care of their customers.
The pictures of burgers that are in frames doesn't say the the same thing as too the burgers being serve, that's called fraud; your miss leading the poor, something needs to be done or I'll be the first to file a suit!! I will send photos soon!
Extremely poor service
I came to pick my daughter up from work at 9pm last night (Oct 31, 2017) and she came out crying. She said that 1 of the guy’s working named Josh threatened her. He said he was going to f***en beat her a**. Then called her a b****. Manager Renee didn’t do anything about it, because Josh is her boyfriend. Some of the co-works have been ganging up on my daughter for a little while now. One is named Faith. Manager Renee should be fired for dating a co-worker. It should be a rule that managers are not to date co-workers, it causes problems there. My daughter has liked Renee up until last night, because she took Josh’s side because it’s her boyfriend. I feel that this is going to continue to be a problem there. I went in last night to talk to the manager Renee and she was rude. She tried to blame it on Hannah and said she just wanted Hannah to stock up the chicken nugget sauces. She tried to tell me that Josh never done anything. Well I’m sorry but I don’t believe that’s true, my daughter wouldn’t come out crying for no reason. That’s not her. I would greatly appreciate it if you would do something about this and I would like for you to contact me. Here is the Wendy’s my daughter works at.
11 Alpine Drive,
Batesville In 47006
Tried giving your location off 126th in fishers Indiana a second chance last night on the way home
Could not a person who spoke good English
WHEN getting home discovered that they had gotten the entire order completely wrong to include missing item.
been in Union city Tn.for 2 months, I Always eat @Wendy's @ lunch time I love the $5 tender combo & got my granddaughter the 4for 4 ask for it fresh I told them I would wait, tried it @ night time Wrong Ideal, The manager in the morning ALWAYS served it lhot Every Time I Asked, the Night Crew We got it, it was warm not HOT & FRESH,IT'S NOT ALOT OF EATING PLACES IN UNION CITY SO WHEN YOU GET A MEAL YOU WOULD LIKE IT HOT& FRESH, VERY DISAPPOINTED
Order #3159 I ordered the taco salad everything comes separate
and there was no salad dressing only salsa Every time we have been to this restaurant # 00007884 we confront some sort of problem we order tio go and we never get what should be in the order bag we live a ways away and it it a pain to go back to this store What is wron with the management here and the employees this should not be so difficult to complete the order right so you ask how was the visit was it was not good.
Three times in the last month I have visited the drive through of the local Wendy's and received mixed up orders - Lake Nona, Florida.
The last straw was yesterday when I went to this Wendy's for three lunch orders. I got back to my place of business to find that one complete order was not there even though I received three bags. I did not receive a receipt therefore I couldn't even tell if I was charged or not.
One of my employees was without lunch as a result!
I called the store and got voice mail. I left a message and no one has bothered to return my call.
Lake Nona is a prestigious area ( upper scale) and growing fast due to "Medical City" therefore, I believe that this is not a good thing for Wendy's as there are many more restaurants under construction in this area now.
Also, there is social media that includes 18 local neighborhoods that share experiences with local businesses and contractors such as pool maintenance companies, yard maintenance, cleaning companies etc.
Perhaps a phone call or email is in order for the store manager to at least return phone calls. I trust they don't want people talking in a negative way about their store. I myself, will not be there any time soon after three times of getting incomplete or wrong orders!
Wendy's has a policy for Senior Citizens that allow for a discount. In the past two weeks, I visited your Store in Coldwater, MI, asked for my senior discount and was informed that according to a new Corporate policy a person had to go inside to receive this discount. I am wheelchair bound and this store is not accessible. I explained this to the person taking the order and still was declined. The parking spaces are NOT correct and I could not go into the store. I know a permit has to be issued and I ask "Why" has this been allowed to happen? Doesn't Corporate Headquarters check on the stores? I might add it is not only your stores. The ADA Code has been law for many years and these issues still exist.
Wendys Boone NC
10-31-2017 10:30 am
I stoped comming to Wendys because the order is never correct
Drink had no Syrup found out when i got home
4 piece tenders only had 3 didnt find out till i got home
special order son of bac was a reg burger after drive threw went over special order 3 times had to go in store to get it correct
just disapointing always something wrong
I just went to Wendy's on Arlington road in Akron Ohio. I had 3 orders in which the drive through was the only option. I was told no multiple order and made to drive around 3 times. At this time the dining room was closed and there was no one in line except me. These dumbasses actually made we go around three times. After all this, I get back to work and they jacked the whole order up, We are missing a chili, two fries and all condiments. I assume I had all these problems as I am white and the whole staff is black. They are rude and make it known they don't like white people. There address is 3329 S Arlington Road Akron Ohio This is unacceptable
We visited Wendy's in Clinton SC at 11 AM 21 Oct 2017 as were in awe how unorganized they were. To start with the cashier acted like she was doing us a favor just being there, she was one of the most unfriendliest cashiers I've ever experienced, We ordered a taco salad and chicken strip meal, the salad had 1/2" water in the bottom making it soggy/ nasty, we had to wait on the chicken strips to cook they brought them out to us minus one strip and no fries, Their were no cups for the ketchup, nor lids for the drinks or straws, the females restroom had no tissue in general it looked like they were ready to close not just opening, An employee came in @ 1120 with the crotch of his pants down to his knees, totally disgusting for a restaurant to allow such,
I just wish you would place a plain grilled chicken sandwich back on the menu. I dislike the herbs, I think it is oregano, on the current Asian grilled chicken sandwich. Scraping it off doesn't do the trick, or trying to cover that flavor up with mustard. Just give me plain grilled with salt and pepper, please. Usually I eat at the Wendy's on 23rd and Grand Central Ave, Vienna, WV.
Very poor service as new franchise took over in Washington metropolitan area controlling hours for employees which sucks quality customer service Area manager said and cursing GM if restaurant to run the place with less then minimum because NPC issued new guidelines hours no matter customer what says every day should be minus in hours resulting bad customer service a long wait and serving old food and mostly focused on drive through because NPC watch SOS I
Looks in this situation Wendys going to be down more in next few months I am a employee since long time with company but never see this worse situation before
I waited 25 min for my food. When I got my order everything was incorrect and messy. Very disappointed and absolutely the worst service I have ever had. Not even busy. It was midnight and we had five cars after us get there orders.
At approximately 9:20 p.m. this evening my family and I went through the drive thru at the Wendy's in Ft. Wright, MY off of 3L HWY. Our order was a small pecan chicken salad (chicken?), #5: son of a baconatter (came with mayo, mustard and ketchup...not supposed to). A #5 with only lettuce, mayo, onion and mustard(got ketchup, no lettuce, on ring of onion, mustard and a tomato. We also had ordered more food and drinks. I was very unhappy with this visit to Wendy's.
Just visited your location at 1420 S. 75th St In Woodridge/Downers Grove, il. Needless to say, I was disgusted with the experience. First of all, there were no paper towels in the bathroom. The soda machine was out of Coke, both ketchup dispensers were not working and there were tons of fruit flies flying around. I frequently visit this location, usually through the drive thru, but went inside this time. It made me wonder about the food we were eating. I will think twice about visiting this location again.
My husband went to local Wendy's store 4580 pomaria SC location on 10/20/2017 ordered fries and chilli driving to work he was eating fries when got to work dumped them out and a test strip fell out of box he stopped it by the next morning and was told a manager would contact him.No one has.This is very dangerous and we don't know if it had been used or not they have it now.we will be contacting health Dept on Monday and his Dr since he ate fried and maybe a lawyer.Get your staff better or close them down
I have enjoyed the food and service at this Wendy's for 0ver 20 years as a local resident. I stopped by the Blacowk Road location in Fremont CA on Saturday 10/21 after 2pm to get a quick bite to eat before heading home to San Ramon.
Oh wait a difference time makes! My order was taken and delivered in the timely fashion that I've grown accustomed to expect. However, getting a drink and noticing that the their were no lid for my cup, I tried to bring my concern to who what Thought was the manage (who couldn't been more than 18 years old and definitely needed customer service training) who took my order at the register. He just rudely replied to look for the cups my myself!.
After some "loud" grumbling looking for the cups, another customer kindly showed me that they were available in another part of the restaurant (apparently, they don't bother to check such "minor" details before, during, or after lunch).
BTW, I also tried send a customer survey to the corporate office, but the manager "conveniently" didn't provide a receipt when I paid for the meal.IIhink that may be against the law).
Even through this terrible experience at the Blacow Road restaurant, I look forward to be a loyal customer at the Wendy's restaurant on Auto Mall Parkway and the new restaurant that opened near my home in San Ramon because I do believe in the standards that Dave Thomas, the founder of Wendy's, built the business: quality is our recipe, do the right thing, treat people with respect.
Slow service! I have been to this Wendy’s 3 times recently and always the most inefficient service I have ever gotten in a fast food restaurant! Every time I go there is a an angry customer in front of me with complaints about the wait time and wrong orders. This last time there was 4 people ahead of me in line and no one at the register. 3 women were at the counter screaming that they had been waiting 25 minutes and there order still wasn’t up. Come to find out some how it got missed. The place had a sewer smell to it (a plumbing issue?) I decided it wasn’t worth the wait!
Last Sunday my wife and I went to the Waynesville Wendy's for dinner. When we got there we were the 2nd people in line. We stood there for approximately 10 minutes waiting to order. The boy took the man's order in front of us and then disappeared leaving us standing there. When he came back we placed our order. My wife request n cheese on her burger. We waited with the gentleman who ordered ahead of us for 20 minutes for our food. The gentleman who placed his order before us said it is always like this at this Wendy's. We had never eaten there before even though it is the closest one to our home. When the order came there was cheese on my wife's hamburger, our hamburgers were dry and hard and our french fries were like rubber and cold. Not wanting to wait another 20 minutes we just ate it. By this time there were about 30 people standing in line all complaining about the length of time they had to wait to order. One couple walked out. This was the very WORST WENDY'S WE HAVE EVER BEEN TO. Yesterday we drove to Newport, TN. We ate at Wendy's #00005435. What a difference. Nice juicy hamburger and steaming hot french fries that were crisp. Also the employees were very friendly and willing to help when the soda machine decided not to give us any soda. W ordered the same thing we had gotten in Waynesville and it was like night and day. Wish we lived near the Wendy's in Newport instead of the awful one in Waynesville. We will NEVER go to Waynesville Wendy's again. The meal we ordered was the Giant JBC Meal.
I just visited your restaurant at 250 E 222nd ST Euclid,Ohio 44119
it took me a matter of 14 minutes to get from the door to the casher.there was only one lady taking orders and a lot of people waiting to order. I got to your restaurtant about 12:06 and got my order at 12:20.
during lunch time there should be 2 cashiers do to the volume of customers this restaurant recieves.
The female manager on duty 10-20-17 @ 1pm used the restroom, looked in the mirror @ returned to work in the kitchen WITHOUT WASHING HER HANDS!!! Gross & will not go back to that location!
Waited 20 minutes for the most disgusting thing called a grilled chicken sandwich....it had a texture no chicken should ever have...so gross and tasteless. Thrown together, very sloppy. Five dollars, Wendy's should be ashamed to serve this trash...
Yesterday, 10/18/17, I received three coupons from the Manager at Leechburg PA for bad baked potatoes, salads with water in them and browned lettuce, no crackers, no hot sauce and I can go on. So today, I go there and used one of my coupons and asked for the chicken plank deal, I wanted fresh chicken planks and the French fries with no salt. (I get them that way so they are hot). Well the chicken planks for good but the French fries were cold, broken etc. Looked like they were laying there for hours. I refuse to complain to them because as you see, it does not work. I live 2 minutes from Leechburg Wendys but have to drive 13 miles to go to Lower Burrell, PA Wendys because of their incompetency. I would like compensated AGAIN for their lack of not being a team and getting things right. I do not want to get another thing there... I will wait to hear from you. If not, I will go corporate.
I entered the wendys in dearborn, mi on greenfield rd. around 7 pm today. I stood at the counter for over 5 minutes. Three different employees had eye contact with me but failed to acknowledge my presence. One of them was a manager. There were 2 people inside the restaurant and 3 cars in the drive through line. I thought it was especially rude to ignore my presence.
This may or may not be important to you. I feel it is necessary to no longer be a customer at Wendy's due to my feeling about the NFL and there disrespect for our stars and stripes I am boycotting all sponsors or the NFL
On 10/7/17 I went to your store on east Washington in Colton califor nia. It was 10:30 pm. I placed my order. When I got to window I heard them tell Austin the guy to be profecianol, and tell us that they didnt have the item. When i was already told ok. They were laughing at us. Then i went to door and austin the young guy. Opens the door for me. It was 10:30 it was already closed. Anybody could of gone in thete and hurt those kids. It was LAVINIA, NIKKI, AND AUSTIN. Something needs to be done very UNPROFESSIONAL.
With 20 years of Restaurant Management experience, Including a successful stint as a General Manager for a Wendy's International Company Store, I am fully aware of the challenges facing our Industry today. I visited the Amherst Street Nashua NH store today at 11:23 AM. At 11:36 AM I finally got my food through the Drive Thru window. I counted 6 cars that pulled out of line, and went around me because they would not wait. There was much horn honking and cursing while I was waiting. NO APOLOGIES at the window. You have a customer wait 13 minutes for an order, that should have been 3 minutes and just hand out the food? I know many of my colleagues bitch about everything regarding the service they receive when they dine out. I am not usually one of them. This store should be running better because a competitor, McDonald's closed across the street.
We were on vacation in Canada and visited a Wendy's. I ordered a half Taco Salad and a small coke. I have never eaten at a Wendy's before and I probably will not try it again, if what happened to me "the normal for Wendy's". The salad came in parts--- the lettuce with tomatoes and a little tub of sour cream, one of salsa and a chili one. Oh yes and a bag of Tostito chips. I don't know exactly what I was suppose to do with them. I thought it would come assembled and not in parts. And I certainly did not want to pour the liquidy chili over the lettuce leaves, if that is what I was suppose to do. YUK!!!!!! I did not consider this to be fast food to putz with putting a salad together. And my small coke turned out to be a large one with NO ICE IN it. We had 35 minutes for lunch and I had already wasted 18 of it sating in line waiting to order. I would think that this salad would be mixed before it was given to me! Very disgusted with it all.
I place an order at the drive thru at location 3517, my fries look like the scraping of the barrel and my chicken sandwich was raw in the middle, transaction I'd 20171008005855, I was surprise, what I receive for my money, garbage.
Went to a Wendy's in Terre Haute today. Ordered chili, didn't have any. Not sure how you run out of that. Got to the drive thru window and asked for ketchup and salt. Didn't have any salt either.
Who is running your store in Dearborn mi on Greenfield road it is attached to a Tim Horton’s coffee shop on the outside it looked nice that’s why I stopped in my wife and I ordered both pop machines were out of almost everything the manager stepped up got me a leamomde from the back after making it down to the Tim hortons after listening to two employees complaining about call offs and texting some one on there cell phones they finally took my wife’s order they of course screwed it up how hard is it for a bagel and glass of water really and then what they gave her was not presentable it was a bagel with crumbs from the oven still attached and the bathrooms don’t get me started see the pictures they are bad real bad hair in the sink crap on the floor when we’re they cleaned opening day
I do not know if this complaint will go to anyone. But I just had a horrible experience at my local Wendys. I ordered chicken tenders, fries, a double chocolate chip cookie, and a tropical green tea. The chicken was luke warm and very unappetizing. The french fries were cold and soggy. Couldn't eat hardly any of them. The cookie was not fresh. I was cold and dry. I will not be patronizing my local Wendys any longer. The entire meal was a horrible disappointment.
I am resending this email because I'm not sure the last one went through. Store 38 Delhi Pike Cincinnati was out of control last night. An employee in the back was cussing and the guy taking orders told him to watch his language and his response was I don't give a f***. Then the employee taking orders told the one in the back to not touch the nuggets with his hands.(I'm pretty sure those nuggets ended up on my tray. Then a lady in the back started yelling at the guy taking orders and told him she would fire him if she could. Then the manager fired him. All this was going on with customers waiting. The manager came our with her cell phone and a customer talked to her boss. About 12 customers left while the yelling and cussing was going on. If the manager fired him from the office that makes it worse because that means she was loud enough for customers to hear her from the office. We left our food on the table and left. I didn't ask for my money back because I didn't think this staff could handle it. The is unacceptable behavior for all involved especially the manager!
WE WENT TO WENDY,S ON 10/12/17 AT APPROX 7;30 PM . THE STAFF HAD NO KNOWLEDGE OF THE NEW JR. BACON CHEESE BURGER.
WE SPENT $16.00 DOLLARS AND CHANGE, MY WIFE AND I WAS VERY DISAPPOINTED WITH OUR ORDER. EVERYTHING WAS COLD, EVEN THE CHILLI WE WERE AT THE BALA STORE IN PA. ACROSS FROM ST JOE UNIVERSITY.
0 STaRs!!! Everytime I go to this place my order is wrong. If i wanted to get out of my car wit my 2 kids and get my order fixed i wouldve gone inside in the first place!!! Im allergic to mayo and onions I tell the stupid girl 3 TIMES no mayo no onions and what do I get?! Also never have any potatoes!!! Got tenders instead of nuggets! No sauce!! And smoking hot tea with no ice!! Not to mention 2 of my burgers didnt even make it to the bag!!!! Yall need to get some employees who can read a damn order screen!!!! I will never ever go there again!!!!!!
I just came from the Wendy's on the corner of Jackson St. & Dunlawton Ave. In Port orange Florida. I just finished a 10 hour shift at Publix in the complex across the street. I enteted the restaurant & thete were 2 women in front of me. They proceeded to otder everything under the sun. Wuestion w everylittle thing about sauces which is fine. After stanfing behind them for more that 10 minutes with managers _ employees standing around. Not one came to ask me if yhey could help me. They jusy looked at me & kept talking. I don't rat fast food often but ehen I do it eas Wendy's. But no more. I will br sure to tell all my fellow employees at Publix tp avoud going to that Wendy's due to lavk of concern gor their customers. I eill nevergo to Wendy's again! John Garcia
We were at store 38 on Delhi Pike, Cincinnati and had to listen to an employee cussing from the back. The employee that was taking orders told him to watch his language and his response was I don't give a f***. Then the same employee told the cussing employee not to touch the chicken nuggets with his hands(I think these nuggets ended up on my tray). Then a woman from the back started yelling at both the other employees. She said that if it was up to her she would fire him, talking to the employee taking orders. A lot of yelling and hollering was going on with several customers waiting. Then the employee taking orders was fired in the back room loud enough for all the customers waiting to hear. This should have been done in an office away from customers. If the manager took him into the office that makes it worse because then she was loud enough for us to hear from the office. The store manager called her boss and brought her cell phone out and another customer talked to him or her. We waited for almost 30 minutes for our food while this was going on. At least 12 people walked out while this was going on. We left our food on the table and left. We were going to ask for our money back but we figured that would take another 30 minutes. This is really unacceptable behavior for everyone involved, especially the manager who let the situation get so out of control.
I went to the Wendy's at 1129 Elmwood Parkway, New Orleans, LA 70121 on October 13th, at approximately 1:15pm. I waited for my order to be taken and ordered the $5 Strip Meal. I'm sure the restaurant was short handed, as the lobby was not properly cleaned and the ice machine was full of ice. The restaurant wasn't well kept at all. I waited until 1:37 to get my food, as the orders were taking anywhere from 15-20 minutes to come out. Then the guy who was waiting on customers, was also giving out the orders (WITHOUT PLASTIC GLOVES), after handling money and other forms of payment. The fries was fried very dark and didn't have any taste and the strips were also fried darker than they should have been. And they were COLD!!! I was at work when this was noticed the way the food was.
May I suggest that ALL employees who handle food items be required to wear GLOVES when handling the food items.
My daughter and I went through drive through around 7:15 on Oct 12 and paid for our food which came to 11.00 I didn't realize the person hadn't returned my debit card until I got home and after searching for it. So I went back to Wendy's on Coldwater road in Fort Wayne Indiana and they said they didn't have my card and the manager didn't care at all that one of his employees may have not returned the card. I feel the manager could have been a little more courteous in his talk to me and the way he handled this. Wendy's is really failing as far as I'm concerned and that location has very poor customer relations.
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