Wendy's Complaints Continued... (Page 8)1488+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
I recently moved back to an area with two Wendy's close by. I like to have a frosty, sometimes more than one, almost every day. Sometimes my roommate picks them up for me.
Sometimes no one answers at drive thru...not at all...so I drive to the window where someone eventually shows up. My roommate said it takes forever if there is anyone in line ahead of him when he picks up for me.
Wendy's workers' service, behavior, responses, timliness, and clean procedures all leave me wondering when Wendy's fell apart and is Wendy's trying to go out of business???
I lived across the road from this Wendy's for 20 years before I moved away and returned. It is NOT THE SAME place. I remember when the workers were efficient, accurate with orders, and friendly.
According to reveiws it seems both Wendy's in my area are having problems.
I looked for the owner's name to report that their business is utterly falling apart. I could not find owner name.
Something is terribly amiss here. If you are not planning to shut down Wendy's I suggest you look into this situation.
From the outside it seems the employees are sabotaging Wendy's but warrants some investigation as this is the most off I have witnessed any restaurant in sixty years. OFF. Not operating as expected even to minimal standards.
I was told a Regional Manager would contact me on a money issue. Never heard from. Paid $68.77 for a single meal. Gave more money by mistake. Never gave back. Manager at the restaurant couldn't speak English and had know idea what I was talking about. I have a least 30 friends and family who will never use Wendy's again. I will get more.
I am a huge fan of Wendy's and stop at the Wendy's at 306 South Henderson Road in King of Prussia, PA, frequently as it's on my way to work. But as much of a fan that I am of the employees there and the great salads, the physical plant is just disgusting. I took at picture the other day (attached). I do not want to see this store plummet but honestly, I sincerely doubt it would pass any health inspections.
Hoping that this shop, and some of the others I've seen, gets cleaned up -- because I love a good Wendy's salad, burger, frosty!
The worst, and slowest service. I have been visiting the wendys on 40 in Raleigh since it been open, usually on Wednesday between 9:30-10:00pm.
The seem to care for one customers order at a time. The drive thru is the worst, it takes at least fifteen minutes to go through and receive the order., it takes at least ten minutes just to order. It seems to be getting worse, at times there is no fries. Someone needs to visit this store and fix the problem.
Went in Wendys n.Roosevelt KW. .Waited my turn to order , then while in process of doing so was interupted as the cashier began addressing a couple other cutomers who already received their purchases , but couldnt remember what they ordered . So I stepped back and refused to again attempt to order until I could be sure to do so uninterrupted as these other people were Still at the counter . I asked the cashier to get finished with them first . This whole episode seemed to Humor the entire staff , so I left without ever completing my puchase .
Waited in the drive thru for at least 5 min before the car in front of me moved through. Pulled up to order and sat there again for a few minutes before saying, "Hello", out loud. The girl came over the intercom and said she was processing an order. I waited a few more minutes and said this is ridiculous. She came back on and said, "Our system is down!". I said you need to come out and tell everyone and close your drive thru down! She said very nasty, "Someone already told you this!" I was never told this and never experienced such horrible service! What a waste of my time!!
Waited 14 minutes to order. 13 people in line inside & drive-thru wrapped around building. Employee was VERY rude! Told us they only had 3 people working! Condiments empty in lobby, again told they only had 3 people working. None of the 3 seemed to be in any rush at all!! I expect a call. (717) 521-7891 Visited Hanover, PA 17331 Eisenhower St. location.
went to Wendy's in Tulare, California tonight. very cold inside (we are seniors) asked the staff if they could increase the temperature. informed that it was corporate controlled. needless to say did not enjoy our meal because of frigid conditions. outside temperature 44 degrees. will not return.
There is no reason some one should be waiting in the drive through line for a half hour
This is the second time in 2 weeks I’ve ordered to go at 11:30pm drive thru. Only got 1/2 my order. I called asked for the manager. Told him I got half my order. He said sorry and hung up. I’m not happy with this response. He was very sweet unprofessional.
On my lunch break today I went to Store #00003073 - 4525 State St. Saginaw, MI 48603.
I was very disappointed in the service, I went in to grab a quick bite to eat and to get a Mellow yellow ZERO. The line was long and moved extremely slow. There were about 7 people a head of me and it took me 20 minutes to get to the front to order. I understand that it was lunch time and will busier at peak hours, but waiting 20 minutes in line at a fast food restaurant is ridiculous. When I got my order I went to fill my pop with Mellow yellow ZERO and none of the diet worked on the machine. I was very disappointed. One of the main reasons I chose Wendy's is for the pop machine and it's variety.
I don't think I can trust Wendy's for a quick in and out lunch. Many people only have 1/2 hr lunch breaks and this waiting 20 minutes for your food will ruin it.
wendys 00004628 2801boyer st charolotte did not gige me fries told them next time their did not ofer to give me eny plus messed up order again did not give me honey mustard dip plus had to ask for my drink cup sent in info no replay called in said would get back to me no call back I guess thay just don't care guss what we all quit going their thay don't care
I am completely appalled by the srvc I received tonight. I sent my children to Wendy's to purchase us dinner and part of our order was completely wrong. My husband is allergic to onions and ended up in in the ER during one incident when onions were placed on his sandwich. I am pursuing a lawsuit against your establishment.
Wendy on highland rd and airline hwy in baton rouge, la is the worst, took 6 mins to take order at 8pm, the guy taking order seemed to have an attitude, and how can u be out of chicken nuggets. So I left and went to chick filet across the street. And I will post every where how this websites location is terrible.
This was the only location I would come to, but now their food has tasted bad on my last three visits. My fries are tasting rubbery and getting cool too fast. My burger isn't staying warm either, plus my drink has been flat. The customer behind me wounded up with his food done before mine, and I didn't even order anything special. I think my food was done before his, but they left it sitting out too long for some reason. I could tell by the way it tasted. Perhaps they did it on purpose, after I complained about this location not having any rails or signs, allowing people to form a line. I felt like I may have accidentally butted in front of the line because of that, not knowing that person was in line.
Wendy on Floyd Thompson should be shut down until they can get competent workers. The workers were so slow stating they were short staff but you could clearly see workers standing around in the back. This is the second complaint I have filed about the services. They need a whole new staff starting with the manger. She is extremely incompetent and is not a good leader for her staff. They see her being disrespectful and they follow her lead. I will never go there again.
It’s great that you use gloves but went to the maumelle Arkansas location and manager had them on but messing with her hair really no need for gloves if you are going to do that
I really would give Wendys a Zero. Ate there today - 11/26/18 - My husband and myself. Stood in line for a good while - one person ringing up food.
No ice for drinks, plus after seating down the eating area was a mess, one lady almost fell with something slippery on the floor but lucky she caught herself, no forks out. Heard I customers saying remind me not to come here again. I told them the same thing. We ordered 2 Apple Pecans Salads with a drink, they use will give me 2 dressing, we got one. Not very happy at all - A waste of money.
I ordered a crispy chicken from the value menu, and I literally got just a piece of chicken on a roll. No mayo, lettuce or anything. I also ordered baconator fries and they were undercooked and some were even completely white.
I just went through the drive thru at the Wendy's located at 118Th and Avenue O. I ordered 2 large frosties. When I got to the window to pay the girl proceeded to hand me 1 frosty. I told her I had ordered 2 and asked could I get a holder. I told me I didn't have to ask like that and that I had cup holders in my car. I think this customer service is outrageous and action need to be taken. A rude employee should not be tolerated at all and she needs to be fired!!!!!
Saturday 24 November 2018 Cordova TN 528pm store 00004891
customer # 1081
arrived at store- employee Nicholas was our problem--- very short curt poor customer service no greeting---asked for dbl c/burger combo and chili
NO CHILI I drove to Wendy's for this---oh well wife asked for 1/2 size harvest salad-- I don't think we have a half size---Go Look Returned ok one left paid14.84 waited for meals--- went for drinks---drink machine out of all selections I wanted---went to counter apprised Nicholas=== asked him if he was having a bad day as poor service YES I AM I then told him about drinks---I AM VERY BUSy HAVE NOT GOTTEN TO THE MACHINE filled my Dr Pepper at counter---- gave us our meals-- fries cold---Nicholas grabbed them and said I would have to wait ---I asked for Manager--short black man came to counter what is wrong explained the matter No response of sorry or anything else he said fries will be out in less than a minute== got our food and went to table wife found her salad with no walnuts--- and lettuce wilted... bit into burger my lettuce was wilted and soggy--yuck...come on wendy.s Freddy.s is next door maybe we should look past you next time--
POOR CUSTOMER SERVICE ALL AROUND---FROM NICHOLAS TO MANAGER ps MAYBE RETRAIN MANAGER
I have not even mentioned the cleanliness counter dirty-stained soda machine area filthy overall a 1 for being open zero for overall remaining categories
Thanks Bruce Koski 901-443-5734
The food looked and tasted old and not fresh at all. It looks like it’s been sitting under a warmer and it tastes terrible. I barely ate 4 bites. And my fries are undercooked and hard. This isn’t even the first time either! It’s just the first time I’m finally complaining. I’m so sick of this poor food and wasted money as always! Your employees at this location clearly aren’t doing their jobs right. I’ve even worked in fast food myself, and this service is appalling.
My daughter works at Wendy's in orem utah. She was very sick this week with a stomach bug the manager would not let her call in and told her she had to find someone to cover for her which she was unable to do. She made her come in sick, she was throwing up while working! Also the week before a another girl called in sick and the same manager did not make her find someone to cover for her and let her stay home this does feel like playing favorites. I don't think people handling food should do so when they are sick that is gross and can make other people sick. I no longer want to eat at Wendy's if this is what is ok. My daughter should be able to feel safe in her work environment and not feel like she will be fired because she got sick. I also feel like telling other people Wendy's let's sick people handle their food. I hope this is something you can work with managers about.
GM at Wendys never has time to interview or do orientation. Continue to put the school young adults on hold never with intent to hire. Acts like he is high or on some type of medication. My grandson has been put on hold. Have been calling for three weeks just to be told " Its too busy to do orientation or he is on his way home". After asking him to come in. Just to dismiss him. Not professional at all. For three weeks after starting orientation, which stopped because it was time to close. Never completed orientation, but never finished. Very unprofessional.Please contact me at 517-977-6168
I went to the Wendy’s on November 15, 2018 which I been to this restaurant at least twice to get salads and they where out of lettuce and today they where out of chili at 5:30 in the evening so couldn’t get my Taco Salads. The Manager was rude and ask if we wanted to cancel are order. Then he asked if we wanted are money back. He really didn’t want to give are money back. Please check into this restaurant , it is Plainfield on Us 40 and Main St .
Its late night in Madison Ms and I just pulled a dould at work. Too tired to go home to have to cook. So pulling up what's open after 10p.m. in the area on my phone I see 3 choses. Wendys being what I thought would be the best out of those choses. Boy was I wrong, I got to the speaker box and the young lady comes across and asked for my order. Politely as usual for me I tell her what I want. She replies with ,"all we have is chicken". I'm thinking that sounds like fate why not Wendys chicken anything is always great. So I order again with what I was told was available. She returns with "sorry sir but we're out of that too". So no bacon no beef just anything they can through in the fryer. 30 minutes before closing they shut down the grill and proper customer service. I will be taking it to the manager because that night crew is just collecting a check.
Let me begin by saying this was worse experience ever. I managed a Subway just blocks from the Moody Alabama location. I came the drive thru at 3:31 and this horrible experience lasted for over an hour. I order a lifestyle chicken sandwich plain with cheese only, a large fry and a large chili. I asked the young man to make sure that sandwich had cheese only and he assured me that it was. I decided to check when I was half way home only to discover that it had all the regular fixing on it. I took it back another young lady came to the window and I explained to her what my order should have been. She brought everything back nice and fresh and hot. I asked if the sandwich had cheese only and she said yes. I pull off and because traffic was slow I thought I would say on my drive home, only to discover that they have me a spicy chicken sandwich because of serious sensitivities. I took the food back and asked for my money back. All of the employees were peeping at me through the window and laughing as if I had done something wrong.I could hear and see one of the employees telling whom I assume was the manager what the situation was. In the meantime I was sitting at the window waiting for him to refund my money, but he never came to even address the situation. I yelled through the window can I please get my money and is anyone going to apologize to me for wasting my time and my gas money. The manager said, "look I just got here"
This was ridiculous, insulting. Something need to be done about this.
Everything went well as far as the taking of my order. I ordered the 4 for $4. An extra burger, small frosty, and sugar cookie. Also I mentioned I had the key chain frosty In order to receive my free little frosty. Which personally I couldn't imagine costs all that much. When I proceeded to the window I was given my bag of food. Inspected my purchase briefly. I looked back at the window to obtain my small frosty and drink that has been paid for. The lady said where's the key chain? While holding the frosty to her chest as if to show she will not be giving it to me. My wife was looking for it and I asked for my other frosty and drink. Another woman approached and stated I need the key ring. I said I'm getting it however I still need my other beverage and frosty. Confused look on Face she reluctantly handed me the small frosty. Then walked away. At this point I presented the key tag. Only then i finally received my free little frosty. Only to have the window closed on me. When said lady opened the window back up seeing I have yet to leave, she said what did I need. "My purchased drink." Attitude and all I finally got my drink. Ultimately I think that was very rude, uncalled for, not professional and totally disrespectful. Had she not been so concerned in guarding a free small frosty with her life as if to be an antidote of sorts. She would have had done her job correctly therefore providing me with the customer service I deserve. I can see maybe someone pulling a fast one and trying to scam the place out of a Jr frosty, had they not spent ten dollars on food. I Seriously feel though that was uncalled for how this lady treated me and acted towards me. I wasn't provided a receipt with my food. I did mention this to her and she walked away. Had I acted in this manner, I might not have a job or possibly may have been written up.
I went to Wendy's on 11/10/2018 store# 00005617 1004 n.loop 340 Waco texas...I ordered 3 burgars and fries with a drink. Before I left I realized I had asked for a medium order and they gave me small fries and a drink so I had to go back in after driving off and exchange that. Then I got home and bit into my burgar and realized it wasn't cooked all the way. I called and talked with the Manager and told her the problem. All she said was that she was sorry and would check the oven temp. I spent $17.28 there. This isn't the first time I've had a problem with this place. After complaining several times about how terrible their drinks taste. Always something. I just told Manager I wanted to bring the stuff to her attention so the problem could be corrected. I am so fricken tired of paying for the things and they aren't right. I love Wendy's out of all the places around here but I refuse to keep paying for stuff when the people/Managers can't do their job right. Come on! I know I would be fired if I worked at a place and the my job wasn't done right...Train your people or get rid of them! Clean your place up. Maybe I just ought to call Channel 25 News and have you investigated.
Please people GET YOUR ACT TOGETHER! I hate so much that Mr. Dave died. This place is just not the same! Shame on his kids for taking it down.....
went through Wendy's drive thru last night Monday 11/12/18 5:40 pm. ordered 2 baconators and 1 large fry, $14.88, got home was given a double cheese burger and a baconator with nothing but 2 slices of bacon on, I could not go back as I did not want to drive in traffic again, so I am making this complaint to you, I was given no receipt at time of payment or when I received my order. Sandra Ashby 920 Tustin St 1st floor phila pa 19111 Wendy's on Oxford Ave and Cottman ave.
I have emailed my complaint 3 times already. I received the worst possible food at the Kenosha Wi 52nd Street Wendy’s that I have ever had. I ordered a frosty, 2 double stacks and 2 orders of your new Amy size $1.00 fries. I cannot believe how cold the food was. The fries were absolutely horrible the burgers weren’t even Luke warm. I can’t believe you allow your restaurants to serve food to customers like that. My email is Ted.email@example.com or 262-620-3272. Hopefully my 4th attempt to contact you will get a response. I have never had a worse customer service experience as I have had with Wendy’s not only the restaurant but the corporate level also
Your Delhi store in Cincinnati is consistently the slowest and most inaccurate fast food delivery I have ever experienced. It has been this way for a long long time.
Wendy’s in Fort Pierce, Florida on US1 and Midway Road has been declining in recent years. The inside dining room needs updating, torn booths, needs painting. Tonight went no lights on outside & no lights on drive thru menu board. I like Wendy’s but will not be back to this one. It doesn’t seem like the manager or corporate seems to care about the appearance of the restaurant. I feel that it should be brought to your attention.
The Wendy’s in paw paw mi. Is probably one of the worst fast food restaurants in the country . You wait for food that’s over cooked it’s terrible in taste What are they doing , I used to love Wendy’s it’s like the burgers are being cooked and then reheated ..... we miss Dave , when he was around that stuff did not happen its like going to McDonald’s nobody cares about quality just $$$$$$$ it’s sad really sad
did not gwt my fries called it in thay was to call me back no call back thanks a lot
I did not get mf fries with order
I waited almost 10 minutes to place my order at the drive up, gave my order, pulled up, paid and was asked to pull up to wait on my order. After another 10 minutes while watching the 4 cars behind me pull up get their food and drive off i backed up to the window and asked about my order. I was told it would be just another 20 seconds but as I watched the 4 people inside it took another 3 to 4 minutes just enough time to actually make my sandwich. It finally came to the window and no one said we are sorry, it was just handed to me. How can it take 15 minutes to get a sandwich. The location was Apple Glen in Fort Wayne IN. What I noticed is that an order was placed, next person pulls up and they wait. They give their order the next person drives up and waits again. Many fast food chains take your order, start preparing your order then take the next. The line is usually to pay not to place the order. It seemed like they didn't take another order until the one they were working on was done.
Talked to a Regional Manager on Sunday but haven"t heard back yet. A few more days and I will go the the local authorities. The situation is Friday night a purchased some oil for my summer car at our local Meijers. I paid with a $100.00 bill ( have the receipt) I received (3) $20.00 bills, (1) $5.00 bill and (3) ones. I put them in the back of my wallet where I have my ones. Not thinking and it was dark I pulled the 3 twenties the five and 4 ones thinking they were all ones. I purchased a #1 for $7.78. I received 22 cents back. Saturday Morning I was getting ready to get the oil changed and went into my wallet and couldn't find the $68.00 from the night before. I went back to Wendy's to see if they had an overage. I left my phone number for the regional manager to call. She did Sunday morning and haven't heard anything again. I am hoping the local authorities can get you film from the camera. Will continue to pursue this matter. Wendy's will never be on my menu again and will go on social media about this theft. Doug Strachan
OK so I went too wendys this morning and I ordered two junior bacon cheese burgers with no tomatoe well I got the sandwiches and my fries well the sandwiches had no bacon seriously I was so mad bc I had too go too work so I didn't have time too check them till I got too work plus I has too wait on my food so I thought oh good it will at least b hot this time we'll I was wrong the fries on top were hot but the rest were so cold they were horible and so were my sandwiches and I could not go bk bc I had too go clock in for work and the way they did the fries were wrong I have seen the dump out half the old fries before and put hot in and serve them it's not right everything should b fresh it could make someone sick I work in food service should b glad I don't report it I am sick of going too wendys and not getting fresh food esp when they just open not too long before I get there I went too the tridelphia west va store I have no recipt bc they never give me one but I did spend almost 8 dollars unless u can tell me u can make sure I can get fresh food the next time I will never ever go back too a wendys and neither will my family or friends and I have a bunch of family who go to wendys and friends also
Hello and hi. What about a very big change for the pulbic. And making the public very happy. All you have to do is. Change the way you cook your fryed foods. How about getting commercial air fryers for all your fast foods. Too make your food products to make your food more healthier for the plubic. And just think how happy you made the public. And your the first fast food. That did it .
Store Number 3275 485 N Mathilda Ave, Sunnyvale CA 94085 Arrive Time 10:59PM
First the Employee are not very caring. It took over 10 minutes for someone to speak to us at the drive thru. The drive thru speaker is not working very well and block the menu. When we finally got our food it was cold. The fries were cold and taste very old. The burger were not fresh and I know Wendy is know for it fresh cook Burger. This is a bad Wendy in Sunnyvale CA. About month ago we went to this Wendy at 11:00pm and no one spoke to us thru at the Drive Thru in was like there were closed. We saw no one at all, but all the lights where on. We left and went to McDonald down the street. I enjoy Wendy Burgers, but this Wendy has turn me off to Wendy do the the bad Service and the attitude of the evening staff. Wendy need to do a secret manager shopping at this place thru the drive thru. Please get this Wendy back on track.
I went through the drive thru at the Casa Grande Az Franchise and ordered a chilli cheese fries and I get home and there's no chilli just chilli juice, so I called them and told them and the cook got on the phone and was very very disrespectful and rude. She said she cooked them and put slot of cheese and chilli on them , I told her I see 2 pieces of meat and no beans what so ever and chilli juice.
Store 00002354 at 5055 Library Road, Bethel Park, PA 15102 Receipt #3318
Went through the Drive through at Wendy's last night. Sat in the drive through for over 35 minutes to get my order. Finally get to the window and the girl was so rude. Handed me my coke with coke running all down the cup. I said you expect me to put this in my car like this and she laughed at me. I get my order and the food was cold. My Frosty was complete liquid. Our wraps fell out of the wrappers because they were not wrapped correctly. This store has continuously gone down hill for months now. I fell someone needs to know about this store.
I am a former employee at the Wendy's in jerome idaho, 83338. I took 3 days off for hunting season and they gave it to me, but after that they took my name off of the schedule all together. I haven't heard a single thing from a single Wendy's employee or manager. I just assumed I was fired, so I took my uniform in. We got paid October 20th, and I went around the 27th to turn in my uniform, pick up my check, and my last check. The refused to give me my last check. 2 weeks before I got "fired" they were drastically cutting my hours so I only worked 2 days in 2 weeks. So my check that I got in the 20th (27th) was a whopping $33.97. They tried to tell me that was my last check combined. No way. The stub has the pay period on it. And I work 7+ hours at least 5 days a week the first 3 weeks I worked there. I no I'm supposed to get paid because I had to wait 5 weeks before getting my first paycheck. Not to mention the fact that a manager went through my person belongings, and all of my information was shared with every employee.
A service representative is blatantly misleading customers regarding 1$ donations to the Dave Thomas Adopt a kid foundation, saying you get a coupon entitling you to 1$ off your next meal without specifying that it has to be a combo or large entree salad. The amount of money involved is insignificant and it is indisputably a good cause but it is very debatable whether this justifies deception of customers. Fortunately I live in an area with every fast food franchise known to man and have plenty of other options !!!!!
I went to store# 00008491, 301 Floyd Thompson, Hampton, VA 23666. Phone # (757)865-6841 today for lunch. I went thru the drive thru. I ordered the $4.69 chicken strip meal, and a small frosty. The cashier charged me $9.05. I ask how is it that much for the meal. She said she didn't hear me order the meal but would change. The manger then came to the window and said my bill was $9.69. I told her how did it get that much by just changing it to a meal. The mgr began to yell at me saying," Y o didn't ask for a meal and now I have to ad fries." I ask doenst the meal come with fries, She Continued to ad fries as a separate charge instead of making it the chicken strip meal. She was hanging out the drive thru yelling at me and I told her to forget it I didn't want anything. She became very disrespectful calling me sweety and honey. I told her not to address me in that fashion. If the manger acts that way how can customers expect her to make sure her employees behave in a respectful manner. I will never go to that restaurant again and I go there everyday for lunch as well as my co-workers.
If I could give it no stars I would. Wendy's chili used to be my favorite chili but no more. I just got an order of chili and a chicken sandwich. I threw most of the chili away and the chicken patty was as dry as sawdust. I got a couple of beans in the chili and no meat! It was really just tomato juice and onions which was so hot with chili powder that I had to throw it away. I have heard so many complaints about the Hillsboro, Ohio Wendys that I had to message you. I will not go there again.
This Wendys location is by far has the slowest drive thru I’ve ever experienced. When its no line it’s slow when its busy they can’t pump out orders fast enough to make it worth being in a drive thru. When we finally get to the window the women don’t speak. This place definitely needs management counseling to get this location up to par.
This Wendys location is by far has the slowest drive thru I’ve ever experienced. When its no line it’s slow when its busy they can’t pump out orders fast enough to make it worth being in a drive thru. When we finally get to the window the women don’t speak. This place definitely needs management counseling to get this location up to par.
The cashier was very rude and nasty to me I asked a question she rolled her eyes and answered with an attitude and than when it was time for me to pay for my items I handed her the money in her hand and walked away to get a straw and she layed my money on top of a counter where i was nowhere near to grab it and continued to help another customer. Just saying what if that customer would have thought it was his/hers I really don't understand..!!! Lanesha was the cashier name she is horrible... I want something done about the situation and she stated that it was to early and they just open at five.. I don't care if you open at 3am still treat your cusromer how you would want to be treated!!!!
On more than 1 occaision when I purchase order through the drive through, always missing an item of food . Today I purchase apple pecan salad , no pecans to be found.. Why does this happen so many times?
waited in drive thru over 15 min just to take my order got mad went inside and was not waited ,, was force to go else where to buy dinner and is was not wendys ,,,dont know about the future but for now never again will i buy for my family of 4 there
I order a number six had to wait 15 minutes to make new ones which was fine but then the girl at the register decided it was time to play games with all her friends that came in had to wait another 10 minutes to get my meal and then I get to work on my lunch break it was a double with cheese and chicken nuggets and fries and I didn't not eat it and threw it away because that wasn't what I ordered
I am pissed that the location pulled the OLE BATE AND SWITCH on the prices. I went to Wendy's to simply get the free nuggets once I bought a $0.99 item. WELL NO WAY was this going to happen since I got a VERY HARD time with the counter person. I clear asked about why the prices weren't the same and was told some BS about different stores Well thats not my problem. I want what I saw and it was a recent ad so Whats the problem. Then i had to buy someone else burger to get what I wanted and then was made to download the slow add which made me late for work. Once I got the app the Counter person didn't even have hot water to sell me for .99 to get the FRICKING NUGGETS.. I am very pissed about and and being a US VETERAN I will tell other about my experience at this location and NOT TO EAT THERE OR SUPPORT IT AGAIN.. Dang Where the Hell is Dave At..or Wendy.. I am pissed they sold out once Dave has passed. I will never eat here or at Wendy's again until They Do Better.
PS: Thanks Mac Donald's for there $1.00 menu with no hassle
I can be contacted if you would like to talk about fixing this major issue @ store Wendy's 5215 Spring Valley Rd:Dallas texas
Wendy's 5215 Spring Valley Rd:
I went to Wendy’s in Warrensvile Ohio on Emory road by the Jack thistledown. It took 25 minutes for 4 cars to move and was worst managed store I have ever ever seen. When I finally got my order they shorted me a junior deluxe burger. I went inside and only 2 people were in line. The girl did not know how to use register and it took 11 minutes to help first person as she not only couldn’t work a register, but was also making fries for drive thru customers and txting on her phone. I held my bag up and tried to get a manager or anyone’s attention. 3 people saw me and not a single one said a word and one smiled and walked into the back. I am disgusted and beyond upset and was robbed a meal.
We stopped at the location in 410 East Meighan Blvd, Gadsden, Al, on the evening of October 18, 2015, at approximately 6:30pm. My wife ordered a Homestyle chicken sandwich. The chicken was so tough she could not bite through it. She took it off the bun and still could not bite through the chicken. This was not what we expected from Wendy's. I will say, my spicy chicken was good. We were disappointed as we were traveling from out of town and had been to the hospital to visit a sick relative. Just thought you needed to know how bad that sandwich was.
I am at a Wendy's in cherokee nc.One person working,line out the door,manager sitting on his ass.Pitiful,never coming back again.Get rid of that stupid idiot u call a manager.
On my way home last night, I drove thru Wendys in South Portland, Maine. I have been there many times and often commented to my friend that the service there is always slow. Last night however, was the last straw. I was in line to order around 7pm. There were about four cars in front of me. I got up to the order station around 7:11pm. I was frustrated that I had waited so long to even place my order but it would have been difficult to get out of line as the car in front of me and behind me were close. I also was on a schedule to pick up my nephew near by at 7:30 so I waited it out. I placed my order: bacon, cheeseburger. 3piece chicken strip, large fry and lg. coke. By the time I got to the window to pick up my order it was 7:17. I had been in a Wendy's drive thru line for 17 min's !! I pulled over to unwrap my burger to eat on the way to pick up my nephew and noticed, no bacon, lettuce falling out, sandwich put together VERY sloppy and it was cold !!! I am not a complainer! I have never written a letter of complaint. However, I feel that someone should check up on whatever crew was manning that window, that night. Oct. 22....7pm. I could not eat the burger and did not have time to go back as I would have been late for my nephew. Very disappointed in the service and food.
Good job on remolding your restaurant located on 499 El Camino Real, San Bruno
My suggestion is that you make the black screen on the back of the register show prices so the customer can see what is being rung up.
It wasn't until I was given a receipt that I could see what the prices were.
Its like going into a grocery store like Safeway and the screen was blank not showing what the prices were until you were given a receipt.
Other wise the employees were top notch and the food hot and fresh.
After all...If your busy and tired and you don't want to cook come to Wendy's restaurant and take a look! and take a look!
Thanks much from Neil Wright
Visit our local Wendys in Palm Beach Gardens on a regular basis but on this occasion received the "WORST" Spicy Chicken Ceaser we have ever had! The chicken was so dried out and over cooked! I wouldn't even serve it to my dog! Visit this location on Northlake and Military a few times a month but will never visit your restaurant ever again!! Poor quality of food!!! Would have taken a picture but went in the "TRASH"
Last week I was in the Egg Harbor Two,NJ Wendy’s,made a complaint online got no action so guess it went right to that store which will not help.
I ordered the 4 for 4. Short skinny older black lady gave me the double stack and beverage container so I wait and wait quite a while and see her disturbed and finally she said I was done. I said I think you owe me more food like nuggets and fries...she checks order and goes and grabs items real quick and says I’m good Tiago without an apology.
When I sat down, I tried the nuggets..very lukewarm,fries nice and hot, burger was lukewarm with top burger reddish pink. I took burger back and showed it to same server.
She asked if I wanted another. I said no that was done eating there and dumped burger in trash and started out door. Server went to beverage area to work. I grabbed my drink and way out of store she said you know we do have a refund policy if you want. I said, ok.Testy!!
Went to Wendy’s this morning because I am sick and really wanted some chili. I got the 4 for $4 and a large chili. Got to the window to pay and they had me pull forward because they were “waiting on fries” which is fine. I work in the food industry so I understand how the process works. I also understand there are mistakes at the window BUT when you pull someone forward there should be no mistakes with the food. They asked if I wanted onions or cheese. I said no to either. They brought the food and I went home. Once I got home I got my son set up with the nuggets and fries, all was fine there. But when I went to eat my chili it was a bowl full of onions with meat, no beans. So I started pulling out all the onions thinking I would just eat it once they are out. Well that was half the bowl and at the point I didn’t even want it anymore because it was still just onions, broth, and meat. So I moved on to my burger and it was raw. I am attaching the pictures. Highly unsatisfied with my whole experience today and will not be going back to the Wendy’s in Champions Gate Fl.
On 10/20/18 at approximately 9:30pm we entered into the Wendy's restaurant
located at 1100 S. Broad St Brooksville Florida phone # 352799-0878
Store #05101784. We were greeted by Host Kristi myself and my wife headed for the restrooms. I knocked on the men's room door which has a security camera directly above it. I smelled Marijuana coming from the locked bathroom door. I decided to go place my order with Kristi after that I went back and knocked on the door. I got no answer and now the Marijuana was even stronger. I was forced to have to use the Ladies room as my wife stood watch. I came out and the Men's room was still locked. We walked over and reported this to Kristy she seemed not to know what to do or say. Suddenly a young employee Hispanic or light skin Afro American came out. Im sure the camera has a nice picture of him. He was approached by Kristy and the two went out of sight. We sat down to eat dumbfounded by the incident. Then Kristy reappeared and apologized several times. She made the statement that its hard because there is nothing that can be done because Marijuana is now legal. I advised Kristy that is if he had a prescription for smoking marijuana which is legal in the state of Florida it should not be done on premises or on company time just as smoking cigarettes is not allowed to be smoked in a Restaurant. We did see the marijuana smoking individual as he was taking out the trash and he was smiling. We left shortly after that. I am a former Deputy and my wife has 20 years in the restaurant business we have seen a lot and this was clearly wrong. These employees need to be trained on company policy and discipline left to management. Maybe he should be sent for a random drug test.
We have decided to no longer visit this Wendy's location
I Ordered An Chicken Homestyle Sandwich With An Free Chicken Sandwich Coupon With Purchase Small Or Large Drink And Fries.Tha Sandwich That I Ordered Had Been Sitting For Awhile And It Was Hard. I Requested For An Fresh Sandwich,But Instead I Was Served With An Old Azz Sandwich!I Didn't Like The Employees Attitudes Like They Don't Give An Frank!As Of Tonight I Will Never Eat From Any Wendy Restaurants Again!Point!
I have been to this place twice and both times my orders were wrong, which were four for four meals. This last time the meat was very old and it upset my stomach.
I went inside the Wendy’s at the Locust Grove Georgia location because the drive through was extremely backed up. Only one register was open at lunchtime. Employees were just standing around doing nothing. I was actually next in line but did not order because I stood there waiting to place my order for five minutes all the while people that did place their order were still waiting for their food. The one guy at the register was doing all the work while no one helped him. The line inside now stretched all the way around to the front door. Frustrated, I along with several other people, left.
I just saw I could’ve uploaded a picture. I’m sorry I didn’t take any. It would have shown one employee working a register, others doing nothing. A very long drive through line and very long inside line.
My complaint about this Wendy's Restaurant store number #06611743 145 south Western Ave Chicago Illinois
On October 19 2018 at 4:53pm .. My experience with Some the employees need more training dealing with customer. I came in with a receipt with valid confirmation number from going online taking your brief online survey for a free Dave single or Chicken Sandwich. One of your employees did not about this and what I was trying to receive she ask another employee and that employee was so rude to me. This Wendy's need better employees who know all business transaction of your corporation. I am a paying customer who come in the restaurant very often. The restaurant was in a mess very unclean. It's not the first time that I have visited the Wendy's at this location. I am very unhappy with the. Situation. I would like you to contact manager and let then know the problem.
1155 s. Mason Ave. apt 207 Chicago Illinois 60644
My husband and I went out to grab something quick for dinner. While we are ordering we hear the MANAGER mfing and calling an employee an idiot. I have never been so disgusted with someone who is supposed to be a professional. The managers name was April. And someone really needs to fire this lady! Disgusting behavior, she should be ashamed of herself. I doubt we will go back.
Mine is more a question than a complaint. Wendy's Restaurant #00005077 159 Turnersburg Hwy Statesville NC
Why is this restaurant soooooooooo slow? The last 2 visits, it took 30 minutes or more to get our food.
I was watching the news.the story came on about the customer being called CHUBBY it was reported by the media cooperate office told the young man that
there was nothing cooperate can do.Think about the customer every penny earned is a penny gained for the company.. something can be done beside firing the worker perhapes check out the entire store. All the worker the cleaners if the store Call the young man . But never say nothing can be done. That was a total shame hurtful sad stupid and down right bad looking for All the restaurants it's me thinkwhat will they do to our food that might be funny but nothing can be done Right!!! I will keep that in mind that a customer dies not matter.
I entered the Wendy's drive thru at 9:18 PM, got to the payment window at 9:31,received my order at 9:38. I mentioned to the cashier that I had been waiting for twenty minutes. Her response "so was a lot of other people" then she closed the window, neglecting to give me a receipt.
I have heard complaints from some of my followers online regarding this location, but I personally, have never experience this type of blatant disregard for my patronage. All this lady had to do was acknowledge the fact that people were waiting unusually long for service, in way of an apology. However, she choose to be rude and dismissive instead. This is unacceptable. I have never submitted a complaint prior to this, but this was revolting behaviour. I have not gotten to my meal as yet, since I have seriously lost my appetite.
I stopped going to this store last year because the cashier at the time made a disparaging remark about my ethnicity. I finally go back today, the cashier, during a non-existent drive through line, can't be bothered to open the sliding door more than to stick his arm out to take my payment. Never says a word to me and to finish it off, the sandwich was wrong.
Fix your store, Wendys. I 100% believe this one is laundering drug money. It's an honest to goodness shit hole, which is unfortunate because they just renovated it in the last couple years.
The wendys in Newport ,tn needs to really check there employee. They had a young female outside trying to sale drugs to people going through drive threw. then she went in back door a male came to my window and asked if I needed anything to get to feeling good . When we said no he asked if we need some smoke/weed. we left the line and went to taco bell. we will never go there again. this store seem to have a lot of problems with the management.
The manager at this location is very rude and unprofessional. She is disorganized and do not set a role-model example for the employees. The food is never fresh. It's almost like they are giving us the customers anything. Something needs to be done about this, this is my third time visiting. I love Wendy's, this location is closest to me. I just wish something could be done about the lack of business, at this location.
I was just recently at your Wendy's in Homestead there was a girl named Alicia McDonald's working the window which was very rude second of all I've never heard that I couldn't add an order of fries at the window when there's absolutely nobody in drive-thru third of all after I get through drive thru they didn't they missed giving me one of my sandwiches very disappointed very rude for as far as customer service
I went to Wendy's on my lunch, walked up to counter to someone saying I'll be right with you. She went to the bathroom. I thought OK, as others past no one offered to help. I thought OK, shirt handed. When the other girl came back from the bathroom, she proceeded to counter, put on apron, walked over to a girl behind counter and proceeded to chat with her. As I'm just standing there looking dumb for a few minutes and nobody offered to help. I turned and walked out. Very disappointed
Trainee at register during lunch time....line was out the door!Restaurant is filthy which I reported to my county health department.Absolutely disgusting threw my order in garbage.Staff has a bad attitude!!!
Ordered chili to go (for the second time) it was luke warm and watered down. Order cashier has to take payment and fill orders resulting in long wait time when you’re in a hurry. Luke warm chili I might report to health department. Not a happy customer.
Wendy’s Greensburg pa 15601 route 30 Greensburg. Horrible service. Workers are rude waited almost 15 min in line to pay. French dies were cold. This happens to me all the time there. Ask for Diet Coke but always get regular coke. Have to throw it out and I paid for it. Then I even asked the last time if it was diet and she said yes. It wasn’t. I love your food but need to work on customer service and listening to what people order.
If I could give no stars I would. Went through the drive though and got a burger. Got back to the office (barely a 5 min ride) maybe 10 mins later and my burger was cold. Neither the manager or customer service rep clearly understood my issue. The manager wanted to give me a refund - all fine and good but my lunch hour is over. My questions was once I have paid for a burger I cannot eat, what do you suggest I have for lunch? I am at work, with no time left on my lunch hour and with a burger I cannot eat. So now what? And no I cannot reheat it in the microwave, to much stuff on it... as a diabetic need to eat lunch... any suggestions Wendy's? Maybe if you made the manager's drive out to the workplace and replace the burger they will comprehend the issue better and train their employees.
I am tired of spending a ridiculous amount for orders that are incorrect.
I also went to our Wendy's in downtown Apopka, FL at 8pm on 10/10/2018 and the main sign was not lit up.... It usually is not, and the menu signs were lit up but no one was in the store except for one person that I could see talking on a cell phone in the seating section.
I then went to the Wendy's in East Apopka to order and they did not have the dressing that goes with the salad I ordered.
Cashier that takes money at first window does not give change back. I ordered $1 chicken nuggets w/tax $1.09 and gave her $1.10 She said thank you and that was it. I said I gave you $1.10 and she said I don’t have any pennies. It is not the fact that it is a penny, it is the fact it was so easy that she kept it. So if she did that to me then what other nickels, dimes and dollars is she keeping? She could have gone to the manager to get correct change. If your policy is to not give back exact change, then you need to post it on your windows for customers to see. Please check into this employee. This was at store 8487 at 5:43pm central time,
Ordered the 4 for $4 with spicy chicken wrap for lunch when I got back to work to eat it. In the weap was a long strip of chicken little lettus n some cheese with sauce. The chicken wasn't even the size of my finger as you can see in the picture. I a woman with regular size hand. I was like oh my gosh. I took a picture. Went back up to our Wendy's restaurant. The manager apologized as if I'd like a frosty. I didn't order a frosty. She took my name and address said they would send my a coupon. I hope it's not for a frosty. Oh my. Just put my name in the drawer for another wrap would be easier. I eat different stuff up there all the time but this is a first time ut has ever been this small. If the chicken is that small may I suggest they put the whole piece on it. I have attached a picture.
Wednesday 10/10 I came in to get (2) two for twos with the double stackers. I asked to have one of the double stackers with just ketchup and mustard only. In addition I orded a jr cheese deluxe and a crispy chicken sandwich just plain. The chicken sandwich was marked the others were not. How was I to tell the difference with out opening and checking to see which one was the the one with just ketchup and mustard? Also they put cheese on both including the one I asked for with just ketchup and mustard. After trying to wrap them up I was pissed off. I went back in and told the same lady after waiting in line again that the I need to get two new ones due to me having to man handle to tell difference and that my work crew should get warm food. I again orderd two double stackers and stressed one with just ketchup and mustard and the other regular and to please mark the one with just ketchup and mustard. She said so you want cheese on both right? I once again repeated the order. She then charged me for the two plus 6% Michigan sales tax. I reluctantly paid it and then went down to the pick up area and explained to that person, thinking she might make it right for me since the order person just didn't get it. After some time she handed me a bag with the one marked so I could tell the differnce and said have a good day. I replied to her that "this is not the end of this" and subsequently wrote this complaint. The store in question is the one in Okemos Michigan. After this experiance, i'm am not sure that I will ever eat at Wendys again. I can't believe it!. I bought the right to tell anyone and everyone that story for less the $5.00. I'm just putting you on notice. I doubt any response on your part and not sure if I want to pursue this any furthed based on principle alone. Signed Mark L. Ingalls, 6082 Pheasant St., Haslett, Michigan, (517) 285-5805.
Today I went to Wendy's and it was a lot of people there so I waited for my turn placed my order and waited about 15 minutes for my food. There were two Sheryls on the screen and he said order for Sheryl and I walked forward to get the order and I said to him crispy chicken. He said NO!!! With a attitude. I think that he is the manager. He is African or Jamacian and speaks with a accent. He also talks to the people that work there with a serious attitude. This was a meal for myself. I work with door dash and the forestville and Temple hills store will have you waiting for your food for ever. I no longer go to Wendy's for any door dash I decline it.
Today, 10/5/18 at 1:00, was the worst for me, usually I just get the wrong thing. I know they were busy, but today I was told that they were waiting for chicken tenders to get done. I moved forward as requested and waited 20 minutes. I had to return to work so I left. I knew going in was not going to matter as I was told by another that they were having problems inside also. I will not return to the Gettysburg Wendy's again.
the Wendy's on 3710 Belt Line Rd, Addison TX 75001 one of the employee's his name was Dontaveous is loud and belligerent 24/7 everytime I come here he's become somewhat of a disturbance to everyone here and it's not as peaceful when he's here. I'm sending this message because I believe that this sort of behavior should not be condoned espially by the employee's of this food establishment you should not walk into a restaurant to eat and enjoy a good meal and have to feel uncomfortable that is all. I believe that by sending this message a solution will be made and this ongoing problem will be over. I don't think anyone should not get to enjoy peace in eating at an establishment they paid for service.
I would like to see you change to paper cups to help the environment like many other food services such as Starbucks have done. I'd like to be proud of one of my favorite places for "take Out" here in Columbus. As a amatter of fact we have a small chili in our frig that we are having over rice for supper this evening. As a positive I really like the Senior drinks as I am 82 years old. We have a Wendy's a short distance away in both directions North and South here in Clintonville in North Columbus. Ida Young
This is not a complaint about your service of your restaurants it's a complaint about how your management treats employees my son recently got hired there and today October 4th he asked the manager on how to make something that he didn't know how to make in she said ask someone else and proceeded to laugh very rude and then his starting shift was at 11 a.m. he asked if he could take a break at 3 and she said no ,,Really now as an manager i thought is there to help in anyway,,in any situation ,,,,I know i have been in alot of businesses such as grocery stores and restaurants it's just very discouraging for these young kids today to try to make a few dollars and feel they're being disrespected it's his first job,,,, to show him responsibility and respect for others so with all this said I hope for the best for your companies and more understanding and friendlier managers and the furture,,,oh b4 i go its goin on 5pm still no break,,,,this is not right,,,for this to be happening,,,no break insane,,,
Consistently, Wendy's in Prince Frederick, MD delivers terrible food. I decided to give them a break and not go there for 3 months after years of bad service. On Monday, October 3, 2018 I decided to give them a try. I ordered a double, with everything except pickles, I opted for the meal. My burger had 4 pickles on it, and was so cold the cheese didn't melt. Literally, it was still in its original form. It was like they made it for someone else, didin't use it, and gave it to me, knowing full well I asked for no pickles. The fries were ice cold as well. I wound up trashing the meal, and vowing to never go there again.
It is like they do not care what they serve people, as long as they get their money. Disgusting and I am through with them. You can tell things have changed at the chain as they do not advertise as much as they used to and their ranking amongst other burger joints has them rated low.
The Wendy's on Arlington St. in Green, Ohio has to be the worse Wendy's I have ever been to. Tonight it took them at least 8 to 10 minutes just to take my order at the drive thru, never received a receipt or apology for my wait. They messed up my order and then gave me old fries that had to been sitting there for a long time not to mention I ordered 2 baconators without mayo and I got 2 double cheeseburgers, or whatever those were, with mayo on them. The place is dirty, the staff doesn't know what they are doing. As people were waiting they were talking on their phones, shoving a burger in their mouth, putting their hand in people's food, wiping their nose while cooking food and didn't know how to operate the screens that displayed orders. When I got home my children went to eat this so called expensive food I had just bought and said it was horrible tasting and had stuff on it, we dont even know what it was. We ended up throwing the food out that cost me alot for 2 medium size baconator meals. Worst customer service, dirtiest place and worse food we have ever had. From the time I got in line for the drive thru and finally got my food I would say I was there for about 20 to 25 minutes I thought this was fast food! I will NEVER return to that Wendy's again! I really hope someone takes this complaint serious and makes the necessary changes to that restaurant so no one else has to experience what I did tonight!
Hello. Unfortunately I have a complaint on the Wendy’s in Williamsburg Virginia. Store number “00000482 1989 Richmond road Willimsburg Virginia 23185.
Tonight at 6:57 at night my family and I went to get something to eat. We waited almost an hour to get food and was yelled at by an employee. The employees are locking the doors to the restaurant, which I find extremely dangerous considering the customers are still in the restaurant. They don’t want anyone coming in so they yelled at my son when he opened the door for a lady and her daughter. She screamed at my son to stop opening the door! There was a mentally disabled man in front of us that didn’t get his food so he asked for a refund, which they would not give him!! He then got upset because he said he missed his bus to get home. He kept begging the manager for a refund and the manager wouldn’t even acknowledge him. We finally just walked out, after we found a door to get out of!!! What in the world is going on with place?? I’m considering calling the Williamsburg fire department and telling them that they are locking the doors with customers still in the building, what if there was a fire?
asked for Hamburger got JR not large. Clerk at window stated that is what you ordered. Not so - pull the tape. Asked for regular size manager showed up " now problem I'll just charge you for the difference." My comment no you will not- I asked for her name- she then said no charge. I just left a store where attitude sucked- came to you instead of your competitor right next door. Just purchased a dinners last night and get this BS.- intent defuse- resolve issue- seems this staff needs a hell of a lot of training? Rt 50 Cortez Blvd Brooksville fl.
The most dispicable filthy place I have ever seen. I let them keep my money for my order as it was so dirty and disgusting I could not have not ate my meal. The French fry packets stored on the floor. I am going to contact the health department as I have never seen such a disgusting mess. I asked for the manager and she could have gave a shit less.
9/20/18 @ 4:00 pm Store 11633 ( ZERO stars for this store)
I went inside the store to avoid a very long line of cars in drive through. Kevin, who took my order, did not acknowledge me, acted as if it was a imposition to take my order, did not thank me for placing the order, and then walked away. I wasn't even sure if he had placed the order.
Eventually my order was sitting on the counter, but no one would give it to me, and Kevin had strangely disappeared. Finally a lady came up and tossed the bag on the counter. I took it and left. I would have left this terrible excuse for customer service pass, but when I got home I realized they had only given me 2 dressings for my "full size" salad when I requested four.
I have placed this same order a hundred times at other Wendy's, and never has my request gone unanswered. I did call the store manager about this lack of customer service, and she asked me to come back and they would correctly fill the order. Why would I go back into heavy traffic to complete an order which they should have gotten right in the first place. This store is in serious need of customer service skills and attention to detail.
Ashley was very rude to me when I tried to swap sweet tea for unsweet tea. She refused and said, Well, the server got it out of the unsweet machine and it is UNSWEET. I said, it is sweet. She disappeared and left me at drive thru window. I flagged down a lady i thought was manager. she apologized and said she would handle it. A nice guy swapped my tea with a smile
Manager said not to call corp. It would come down on her. Im a customer over 25 years and always treated so nice until today
I love Wendy's and don't want anything for free but customer service at the window is horrible. I place or at speaker and it was repeated back correctly but got to window and it was wrong. Lady at window didn't want to touch my hand to get money so she dropped the change on the ground and wanted me to pick it up and last but not least I ask for cesar dressing and got ranch and my salad had hair in it!!!!! This store is in MARSHALL TX
I used the drive up on 1343 Kildaire farm RD Cary NC 27511 on 5/2/2019 around 1:55-200Pm I ordered 4 nuggets. when I goy back to work, I only had 3 nuggets and no sauce. I did not get a receipt to do the survey. If the people can't get a simple order like 4 nuggets and a sauce right, I would think about retraining the people there.
Manager refused to honor senior discount even though there was a sign saying it is offered. Both clerk and manager were NASTY!
I ordered 3 biggie bags last night in the drive thru. All the burgers had meat that tasted and looked old. The fries and chicken nuggets where very good. The 3 burgers, not so good.
Order Number 3284
325 E Franklin Ave
Minneapolis, Mn 55408
Thank You so much
Covington TN Wendy's is the shittiest place to go. They stay open til 2, but they r usually closed WAY before then.
About 10pm I got in line at the drive-thru at Wendy's in St. Louis, Mo at 3801 Gravois. After 10 minutes or so it was my turn at the ordering intercom and the employee said to go ahead with my order when ready. I immediately stated my order but recieved no reply. Since that is not unusual i proceeded to inch along the line to the pick up window, finally reaching it after another 15 minutes. The employee asked me for my order, which I restated. He said they did not have that order so it would take another 7 or 8 minutes. Although I was not irritated about the situation, the employee was. He gave me my total but said he really was not supposed to take orders at the pick up window. I told him that in fact I did place the order prior. I gave him the money for the order as he continued to insist that I must not have placed my order prior to arriving at the pick up window because he was on the intercom the whole time. Until this point I was completely calm and unconcerned. I asked him, "Are you saying that I am lying?" His answer was "Yes." What an insult! I didn't question his honesty nor really care much that he missed taking my order the first time. Whether there was a technical hiccup or a mistake didn't matter and I didn't wish to speculate. I just wanted my chicken sandwich after waiting in line for a half hour. However the employee didn't want to just move on with the transaction without insisting that I must be lying. What would be my motive for remaining silent in response to his invitation to place my order? What would I get out of that except for an additional wait? His stubborn accusation was just so unnecessary and nonsensical, not to mention so inconsistent with every principle of customer service that it makes me wonder what he is doing interacting with customers in the hospitality industry. I am very forgiving and easy-going when it comes to dealing with fellow wage workers, but in this instance of being called a liar I have to admit right there I lost my cool and told him to give me my f-ing money back and I called for a manager. I had to pull my hand back quickly when he handed me the money to avoid getting the window shut on my wrist. He gave me a smirk and, I am regretful to say, cursed him angerly then drove off to a Jack in the Box drive-thru for a normal non-accusatory transaction. I have visited that particular Wendy's many times throughout the last several years but will not be returning unless I recieve some kind of apology and acknowledgement by Wendy's management that they view such service as unacceptable. I can overlook the inevitable mistakes and even the occasional attitude of an employee having a bad day, but calling a customer a liar for no good reason is inexcusable.
This Wendy store the worker's and very nasty attitudes. They custom is nasty. Store #3448 Tonight trying to order because I had a coupon the spicy chicken meals two for $10. I can't eat spicy will to pay extra changing the meat. 2workers was so nasty. So I had to pay $15.39 no I that I had to buy for separate meals and I always go to this Wendy at least three times a week
Wendy’s drive thru in Norwood Mass location is taking 10 mins to get through. Many cars are just leaving and driving away because of the time it takes to place an order here. I got in the drive they line st 2:45 it now 2:57 and I am just getting to the windiw
Wendy's is 2 minute's drive from where I work and I left my office at 11:03am. My order was taken right away at 11:06. I pulled up and I saw two car's in front of me so I thought I should make it through this Drive Thru fast. First car 5 minutes then 6 minutes pass, finally they get handed a drink and they are off. Second car pulls up wait 5 minutes then 10 minutes then 13 minutes and is handed a salad. I had tried to back out but there are cars behind me so I am stuck. I get to the window and a lady by the name of Barbara takes my money. Barbara hands me my card back looks at me and tells me could I pull up to the Handicap parking spot and my order will be brought out. I then responded "I had to wait 15 minutes while the other cars were waiting for their orders and you never told any of them to pull up". I then asked her how long would it be and she told me 8 minutes, had she told me that before I paid her I would have left. I waited an additional 11 minutes to get my salad. I did call this incident in. It took me 25 minutes for a salad at a very slow time.
After waiting 20 mins in the drive thru, the Parmesan chicken salad I ordered had no chicken on it. I have a limited time for lunch and going back was not an option. Very disappointed.
I HAVE COMPLAINED BEFORE ABOUT THIS WENDY'S THEY GET YOUR ORDERS WRONG. YOU NEVER GET A RECIEPT. EVEN ASKING FOR A SIMPLE LEMONAIDE GETS MESSED UP WE TRY NOT TO GO THERE UNLESS WE HAVE TO WE'VE SEEN PEOPLE DRIVE OFF OUT OF THE DRIVE THRU. AN WHEN YOU GO TO TELL THE CASHIER ABOUT THE ORDER NOT BEING RIGHT YOU GET THE ROLL THEIR EYES ATTITUDE... I'M TRYING TO LET YOU KNOW ABOUT THE SERVICE THERE ….ITS TERRIBLE! THIS WENDY'S IS AT 2910 Emmorton Road, Abingdon, MD 21009 AN IF THE MANAGER KNOWS THATS EVEN MORE PATHETIC!!! ON A SCALE RATING 1 TO 5 ITS A 1 AN I'M BEING NICE IN SAYING THAT MUCH!!!
i was ar your st charles drive up this past sunday.i waited 15 min to get to the microphone then another 15 min waiting for the girl to take my order...when i vot to tje window i asked the girl what took so long.she looked the other way and shut the window in my face...hen she came back i thanked her for shutting the window in my face.she gave me my food and slammed the window again.said nothing to me..my bill was almost 30 bucks and the food was awful..it was cold and looked like it had been there for days.i know this is fast food but this was just unnacceptable...certainly not like wendys used to be and definately not cheap...also no condimates on any sandwich like there should have been
So went to Wendy’s at 1344 Walton blvd around 10:30 on 05/01/19. They open at 10. The lobby was still locked and they were only taking orders through the drive thru. All I’m saying is when you’re on lunch from work and walk somewhere to get something to eat for not only you but 3 other people and the place isn’t open and has no signs stating why that’s an issue and deters business
Every single night i try and get frostys from one location they never have them. This is why i quit going to wendys for a while because of this store... The girl must be to lazy to do her job. And i will be calling tomorrow as well. Because something needs to be done about the night shift people at that place.
This is the second time I ordered chili before 9 and they were out. Location: Wendy's on Pulaski and Montrose Chicago Illinois.
I went to the wendy's on 126th and L st. In Omaha NE they completely forgot to give us one of our meals this is not the first time it seems every time I visit this location they mess up my order in some way the last time I went there the fries were inedible at this point it will be hard for me to visit Wendy's in the future at the very least this location
Staff was fighting with each other and customers. Threating to go into the parking lot and fight. As a off duty police officer was close to having to step in and break it up. The ghetto talk was running amuck and was totally embarrassing while waiting for my food. This was the west locust location Davenport iowa
Been in line for over 20 min still haven’t been able to place order
Filthy, nasty.. what has happened to Wendy's... so dirty. And people were standing around doing nothing. It's not like they were busy it was 430 in the afternoon and they were only two customers in the place.
At the drive through, I ordered two crispy chicken sandwiches and a small fry and they said my total was $12. I corrected them because the sandwiches cost $1.29 each. She said I confused her by saying "grilled." I explained I didn't and repeated my order. She cut me off and said: "yeah yeah, I got you. When I got home I realized she charged me the $12 and gave me the sandwiches I didn't order and don't like.
The Wendy’s in Jacksonville, Alabama is ridiculous. It should be closed. The wait in the drive thru is pitiful. I just waited 10 minutes in the hot sun for 10 minutes for chicken tenders. After placing my order at 4:00 pm in the drive thru I was told when I got to the window it would be 3 minutes and to pull in a parking slot and my food would be brought. At 4:15 on I went into the store for my food and found it sitting in the counter. I will never go back to this disgusting place again.
rude service, our order wasn't accurate and when I told the lady I was missing a chili she was so rude and just gave it to me, and when I was about to tell her I was missing my chocolate frosty she was like what now...very rude a and then I tried to show her the receipt that I paid for the chili because she kept saying I wasn't charged for it but I was. Also the chili was all half full I spent 31.52 for Me and two of my coworkers and the fries was cold the chili was half full horrible service and they couldn't get my order right, they need training on reviewing order and treating their customers better. Last when you order they say med or large what happen to small...is this the way you get people to spend more money I didn't need a med drink that was huge...
my host was GWYNOVE if that was the register person that was the only nice person there.
I love buying the salads at Wendy's. But lately it has been a problem. At first I thought maybe they ran out of tomatoes and they just had to use these horrible things to substitute. Well low and behold. That is the norm!!!!! I am going to stop eating at your restaurant... The tomatoes are unacceptable.
It's like the worst of the worst for Wendy's. Those are the reject tomatoes you use the tops to cut up in the salad to save money. I am going to have to find out through Social Media just how many of us have the same idea so you will know. I've complained to the store manager but was told they were sorry and that was it. Well Sorry will not get it today! These salads aren't cheap! We deserve quality in our food. Seem as if not everyone is on board with Dave's dream!
The staff is usually very pleasant and helpful, however, the drive up line is crazy long after 8:30. I get out of work late and want to stop for food but the line is long and slow. I’m sure you are loosing money from people driving bye when they see the line. Maybe more people on staff during busy times would be helpful.
Young man at register not trained properly. Manager hollared at young man in front of customers. The young man asked for help and was told to ask manager in kitchen. No one knew what they were doing. More training needed for managers and employees. Del Range Blvd. Cheyenne, WY. TERRIBLE VISIT. I would like to receive an email back please. Thank you.
I would not even rate this experience as a 1, I would give it a 0. What a horrible experience. We were going to a movie Saturday night 4/27/19 about 6:30 pm and decided to grab a quick bite through the drive thru. It took a total of 25 minutes and there was only one car in front of us. All we ordered was a single hamburger ketchup only no cheese, 4 chicken nuggets and a lemonade since we were told they did not have any diet coke or diet pepsi. Upon checking our order at the window, we found the hamburger had everything on it. The woman (I assume manager) grabbed it and returned with another burger which she threw in our window and never uttered a word but gave a look of disgust. When we checked this burger, it had cheese on it. This really made her mad and grabbed the burger and threw the correct one (finally) at us and the worker behind her was laughing at us. What horrible customer service. I'll never go there again. Sickening.
We visited your wendys location on davis street in moosic pennsylvania some girl with tatoos was very rude to us and.her manager watched the whole thing and never said nothing to her about how rude she was to me amd my family we will never go back there again next time well go somewhere else
I was at store 5546 in Michigan around 2pm eating lunch. Food was fine but the seating area was really cold n I wore my jacket to keep warm n the women’s restroom smelt like raw sewage.
After ordering my meal at a local Wendy’s, I was told that they had no ketchup. Both dispensers were empty and no individual packets were available. How does this happen? Good thing I’m not the DM for this store. The manager would be out of a job! Wendy’s location: 6870 Hwy 90 Longs, SC
Wendy’s in Cheraw SC has taken chicken tenders off of their menu. No strips are nuggets. Just a sandwich now. We will not be going back there for any food now at all . Employees could care less of course. Can the owner of the franchise make those personal decisions??? I thought corporate did .which is why it is a franchise. Guess one would need to call them individually to see who still sells chicken tenders. Not going to happen. I just go elsewhere . Thanks for listening
I recently visited the Wendy's store located at 32500 John R. Rd. Madison Heights, Mi.48071. On the first occasion, I went thru the drive thru, ordered a Dave's double, medium fries and coke, only to return home and discover that I received a spicy chicken sandwhich, med.fries, and lg. Dr. Pepper. A few days later I again visited the same location, only I went inside ordered a full apple pecan salad and 2 lg chocolate frosty's. I repeated my order 3 times to the young lady only to see them draw vanilla instead. they did however correct that mistake.
The Wendy’s on west avenue in Jackson Michigan is a complete joke. I live right around the corner and it’s convenient for me to eat here but for God’s sake these people don’t understand how to read an order and put a damn sandwich together. Seriously I probably eat here once a week which is my own damn fault and every time for the last 4 or 5 visits now either the burger is made wrong or I paid for something I didn’t get. Honestly this is ridiculous, clearly not a single person in that building gives a damn about customer satisfaction or the integrity or reputation of your company. As a chef I just don’t understand what the problem is.
I stopped at a Wendy in fort Myers and they had a whole line full of people , they seemed a little shortetaffed cause they was backed up , I happen to see the one sandwich person and i see the girl trying to make every sandwich, i also seen a girl taking orders so I approached the counter and I waited for about 30-45 minutes for my order I started becoming really impatient so I end up I just getting on my phone . Well I end up walking up to the counter after that to see what was goin on with my food , the girl who was taking orders was still taking orders. I seen the girl who took my order walk up to the girl that was making my sandwhiches and she started yelling in her ear , the girl who made the sandwhiches stood back and told the order taker to make her own sandwhiches , the sandwhich maker disappeared came back , my order taker walked up to her and got in her face , the sandwhich maker said I advice you to close your mouth , this happened while they had 10-15 customers , than it broke out into a fight they both engaged in the fight . I took it as I'm not getting my food . Eventually the arguing stopped and so did the fighting, next thing I know I seen the sandwhich maker walk out the door and said she doesn't deserve to be treated like this , she does to much for this company . And I don't know what happened back there all I know is that Is crazy ..I didnt get the name of the sandwhich maker but I did get the name of the order taker and her name is tianna . Tianna is the one who basically approached the sandwhich maker and continued to antagonized . And that day I consider it to be bad service I will not eat there again I waited an hour for my food and there coworkers was like angry so get better workers . This location is 12034 s. Cleveland avoided fort Myers fl 33907
I pull up to the restaurant all the lights are on it's not even midnight I wait about 5 or 10 minutes I pull up to the window they say they're closed but it says open to 1 drive-thru it's Saturday this restaurant is in Valparaiso Indiana
I have the Wendy's app on my phone. When I tried to order online, I was not able to get the order to go through at the location nearest my house. Then I saw "pay" so I went there. My order would be less than $15 so I put $15 on the card. When I arrived at Wendy's they were oblivious to my order muchless the app and the "pay" thing. They had me drive back through and order from the "speaker". I did. And they honored the "2 Dave's combo for $10.00. I am so unhappy. I order from a lot of fast food places from time to time and have no trouble. I would like my $15 back and I am deleting the app from my phone. I was so frustrated with your app. It is NOT people friendly. Please email me as to what you intend to handle this problem. I enjoy Wendy's food. It's much better than McD's or Whataburger.
This is the third time we've came to Wendy's in the past 2 weeks. Takes forever for them to get your order and then your potatoes are brown or they're out. What is going on here Wendy's did not used to be like this
I order the same burger every time I eat at wendys. The jr cheeseburger deluxe. Once this sandwich included mustard and reflects so on the person taking the orders screen despite the fact it NO LONGER comes with mustard. It never fails no matter which location we eat at I am told it comes with mustard because their list shows it does but the people making the sandwiches know it DOES NOT. So every visit I get to argue with someone wether or not the sandwich does or doesn't have mustard. Some argue til I give in and just wait for my food to then shoe them and request mustard yet again to then receive wvwn more attitude because they were in fact wrong. Others will say ok and still.not click the ever so easy add mustard button so I still have to take it back. This is when more of a problem when using the drive thru. I'm very tired of either having to eat my food in a way I don't want it or to argue with someone usually 2ce once while preserving then again after recieving incorrect food. Wendys is the only fast food I eat and I'm ready to stop. Every time every location and I'm.officially fed up! I bet you dave would be so proud of his new reputation of incorrect sub par food from messy and ill run establishments!! Well done Wendy's!
Went into the drive thru to a very disrespectful, rude Manager. I order a number 10 went with a small then I change it to a medium. Upon arriving to the checkout window I decided to go back to a small. " I apologized and said I'm sorry for changing it again." the younger lady at the window was nice the whole time her manger was the one yelling with an attitude and said I just change it from a small to a medium you want it now back to a small?!! I replied yes. then she told her employee to close the window while she was bad mouthing me and rolling her eyes. A simple task to change on the screen was apparently too much to do. I don't know how she got her job but customer service is not her quality. I will no longer go back there, or to Wendy's chain because they hire horrible people. this location was located in 704 Mantua Pike, Woodbury Heights, NJ, 08097.
Drive thru wait time in Florida heat, no AC and a 2 year old was regrettable. No receipt to make online review either.
WHAT HAPPENED? Wendy's on 42nd and CenterPoint RD 52402, used to have the FASTEST Drive through in town. I can No Longer Use it for Lunch, DT wait time too long. Last time I was there, the Guy at Window WOULD NOT take a new order at speaker till He deliver food to the guy at window. I watched him do it over and over again. I only get 1/2 Hr for Lunch I have drove off and Seen many others drive off on that store. Fries are good (if Fresh, most of time they are not) New burgers are great. what is Problem? shortage of people?
I requested sauce for my chili three times at this location and wasn’t able to get it. only to be cussed out at drive-through
Stopped at Wendy’s in cave city Kentucky. The bathroom and restaurant were filthy.
Re: Store #0008143 (Northshore Blvd., Slidell, LA)
The slippery flooring in this restaurant is ridiculous.
I have seen a lady fall (about two months ago). I was in this location yesterday - the floor is extremely slippery.
I eat at Wendys often, but It shocks me that no one has sued the crap out of yall for this floor.
check it out yourself -
I went to the Wendys on Broadway here in Louisville Kentucky and I was in the drive thru for over thirty minutes, and this is not the first time that this has happened. I won’t be going to Wendys here in Louisville at this location at all from. I work downtown and me and my contractors won’t be eating at that Wendy’s. THE CUSTOMER SERVICE AT THIS LOCATION HAS ALWAYS BEEN **********HORRIBLE************. I STOPPED EATING AT THIS LOCATION OVER 5 YEARS AGO AND IT WILL BE LONGER THEN THAT BEFORE I EAT AT THIS LOCATION AGAIN.
I ordered food online and went to pick it up I paid online showed them that I paid for it and they kept telling me they need a code saying I paid for it when I showed them I paid for it cause I didn’t get a code and they took the money out of my account and they still wanted a code I paid for food I didn’t get and they were very rude I want my money back it was)10.83 something like that I will not ever go back to that store it was y’all store on 7th street in Fort Worth Texas they were very wrong not giving me what I paid for please tell me what I need to do to get my money back ASAP
Horrible service and excessive wait time in drive thru. Ridiculous after waiting in line damn near an hour and then to be given the wrong food from a rude worker is unacceptable. To add insult to injury she was angry and the receipt clearly had correct order listed. HOW ARE YOU ANGER? Should I spend my money and beg at the same time NO!!!. It then took 30 minutes to get it right. Wendy's can do better especially the CAPITOL BLVD LOCATION IN RALEIGH,NC. THIS IS JUST ONE EXAMPLE OF THE FOOLISHNESS! I like Wendy's but will have to go elsewhere The management and corporate office needs to make some adjustments immediately
Tonight, I went thru the drive thru of the Ridley,pa Wendy’s. I ordered 3 combo meals and a salad. This was around 7:00 pm. The drive thru forgot my salad and I had to remind them. No receipt given. Then when I got home, my daughters spicy chicken sandwich was a baconator! I drove my daughter back to get her plain spicy chicken sandwich. We got a spicy chicken -not plain!!! Now she is eating an open faced sandwich because she doesn’t eat mayo or tomato or lettuce! We were not going back a third time. And, again - no receipt. I have been to this Wendy’s before and never saw such mistakes. It is lazy workmanship and I advise you have this fixed as this site will loose customers when this many mistakes are made in one order!!!
Your wendy on Carpenter Road Ann Arbor Michigan has tape on drive-through windows stating that they except tips and then when you hand them your money they’re asking you for tips is this a new thing?
I went through the drive through at 4:23 PM today 4/25/19. I order a sour cream potato asked them to add nacho cheese. They did not tell me there was a price difference. When I asked how cheese made a dollar and a half difference. They were rude. This is the 2nd time I have had to complain about this restaurant. Very unprofessional rude. The potato was small dry. No sour cream very little cheese and it was shredded and not completely melted. I am unable to submit the photo. I did take a picture of it when I got home.
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