Wendy's Complaints Continued... (Page 8)542+ reviews added so far. Upset? Call Wendy's corporate: 614-764-3100
This is the worse experience I had in my life today while visiting Wendy's 4416 Queens Blvd Sunnyside, NY. I ordered for food, and they kept me waiting more than 20 minutes in the line. Not because there were a lot of customers, because they were very unorganized. When I got my salad ready my Chicken wrap got cold, and I had no other choice to request them to change it. Manager was not happy about it, and ultimately he gave me another one.. which was also cold. This was so funny! I think they gave me the same back after 5 minutes. I requested earnestly like a beggar they got me ultimately a new hot chicken wrap but with a wrong dressing. I was sad and asked manager why they kept me waiting for 30 minutes and manager was so rude to reply me. All the customers in the store were pretty much tired of their behavior and was happy to see me that I raised my voice.
I invite you at my home for dinner, you pay $10 for your food and in return make you wait for 30 minutes and mistake 3 times and give you hard time as your bonus points. You're tired and hungry! What will you do when you're at your dinner table ? Please let me know.
Went to drive thru at Wendy' Cherokee. Very long wait as it was a Saturday night & the inside was closed. Tried to order a small Apple Pecan Chicken salad with a full order of chicken. Also ordered a single hamburger with everything BUT onion. They wanted to charge me $2.50 for the extra chicken. Here in Ohio the charge is $1.25. The Manager?? Was very rude. Said that their prices had gone up & that they don't do 1/2 order of chicken any more. So we canceled that order. When I went to eat my hamburger it was VERY dry. Tasted like it had been sitting for awhile. Also it had onions on it. Glad I am not allergic. Terrible service & food. We will not go back again. I would appreciate some kind of response on this matter.
My wife and I went to Wendy's for supper the other night. We went there because we both wanted a baked potato. Well, guess what? For the third time in a row there are no baked potatoes. I said it is 5:00 o'clock. It is meal time and no baked potatoes. We sold out. WE will have some in 40 minutes. This time we did stay and had food. Last time we left. We will now plan ahead to go to another Wendy's as we are finished with this one. I will post this on my Facebook page and Craigslist to let other people know how this place is. Management needs to be spoken to. PLAN AHEAD PLEASE. But not on our account from now on. Hope this place closes down.
I went into your establishment at the location listed above to get a sandwich and stepped up to the front of the counter and waited my turn. A gentleman ahead of me had placed an order and was waiting for his food. At that time we were the only people in line. The gentleman ahead got his food and walked to his party at a table. I stood there waiting to be waited on while the girl at the front counter started to fill bags for the drive- thru, standing with her back to me and did not even look up to see me. I stood there a bit longer while she finished with the food order at the drive thru and then she stood with her back to me TOTALING IGNORING ME. I watched while a male person who was in the area look at me and walked away.
NO ONE bothered to ask if they could help me. Needless to say, I walked out and went to the sub shop next door and ate there. Obviously, if i wanted something from Wendy's I should have went thru the drive-thru to get waited on. I see how disrespectful the younger generation is today and I am sure you deal with it with your employees. I guess I thought that Wendy's trained their employees better but I was wrong. I will not go back to your establishment and will encourage others to do the same. There are too many other places to go to out there. I am writing this so you will understand why people will not be coming to your store.
On the evening of Friday April 10, 2015 I placed an order in the drive through of the Macclenny, Florida location. As I got to the window the gentleman working (I didn't catch his name) would not even look at me as he took my money. Once it was paid he just kind of threw my bag out the window (luckily I was paying attention) and then continue to hand me my order without even acknowledging me and in the meantime as he is handing me my drink he has it leaned sideways and its pouring coke product down the side of my car. When I told him he was spilling it he just plainly replied with "it's just coming from the top". Very rude and unprofessional
I went through the drive through 4/10/2015 at 12:06 pm in Anthony TX first the female taking orders does not speak English very well at all so could not understand her so I just hoped my order was right. Second my burger was raw the out side of the patty was seared that was it the fries were cold and rubbery. This is the WORST Wendy's I have ever been to and makes me not want to go to Wendy's anymore at all and to warn my family and friends not to go to Wendy's this was horrible
I came there around 6pm and I never had such a bad experience coming to this Wendy's. This is going to be my last time I set foot into this establishment. First off, his name is Pablo and as soon as he greeted me he looked very disgusted at me. I felt uncomfortable as I place my order. He threw everything into my bag and said have a nice day with an attitude . I work with customer service and I never treat customers this way. A "Hello how may I take your order?" would have been nice not a rude "what do u want" smh pls this needs to be addressed and fixed . Next time I'm going to Burger King !!!!!
I was ordering at the drive thru which I do about 10-15 times a week. We have a busy schedule and go there often to eat. I try to still eat healthy and I like to get a grilled piece of chicken and the baked potato. I went to order as I have for the past couple of months of ordering the grilled chicken. Normally, I am charged 2.50 for a piece of chicken and normally I have to wait for the cashier to find the right key on the computer to charge me 2.50 for the grilled chicken. Tonight was a different. The cashier told me that she was going to have to charge me for a chicken sandwich without the bun. I explained that I had ordered before and not been charged that way which would end up being 4.59 for one piece of chicken. I asked to speak to the manager and she said she was the Manager. It was tonight 4/7/15 at approximately 9 pm. She was rude and didn't have an explanation why the last 2 months that I have been getting the grilled chicken it was twice the amount. What a good example that she is setting for the employees, if she is the Manager. I can go down the road to BK and they will sell me a piece of grilled chicken for the 2.50 that is what I had been charged in the past. Why would pay 4.59 and have a Manager to tell me that's the way it is without explaining why I'm being paid double. I believe the Manger had no clue where the right key was on her computer to charge me and nor did she care!!!!! I was really disappointed and she needs to get another job ,if she isn't going to be nice to customers and do her job. We did pull out of the line and go to BK. I guess I will take my business to BK and my family did eat at your restaurant at least 10 to 15 times per week. Thank you for listening and please tell your Manager that she needs some lessons on how to to communicate to customers.
I waited 25 minutes on line on a Monday afternoon at 300 to be served!!
First of all I am not a prude by any means but, I am appalled about your commercial that I just heard on the radio. I can't believe that Wendy's who caters to children has stooped so low to used the Fuck word and the shit word in a commercial. Even though it is block out children know what the beep stands for. My two grandchildren who are 6 and 8 heard it and said grandma they just said the F word. That is no way to sell hamburgers and in fact I will be sure not to go to Wendy's in the future. I called your customer service number to complain and the girl there did not seem very interested in what I had to say she told me she never heard it. I think the person who thought that up should be fired. It is really a low blow for a company like Wendy's. I see that you only have one and a half stars for customer service complaints, so I don't expect that you will even take into consideration to take that commercial off the radio.
My husband and I ate at Wendy's in Allen, TX and it was disgusting. Tables and floors were dirty, some of the drink machines not working and trash was full. Also saw a man making burgers in the kitchen wearing gloves with his fingers sticking out contaminating the food. If an health inspector had walked in they would have failed inspection big time
i ordered at the drive thru window and was told my bill was $7.37. while waiting i collected the the needed cash to pay, i had no 5's but i did have a $20 and several ones. i got together a $20, 2 ones and .37 cents, so if you have any concept of math, i would get back $15. i was given $12.00 i called the cashier back and she proceeded to give me $14.00, insisting i gave her $21.37 after explaining to her that she was i given $22.37 she essentially called me a liar and started roiling her eyes in disgust. is this how you want the NEW Wendy's to be perceived? it seemed as if she felt entitled. after asking to speak to a manager she proceeded to tell me how long the drive thru line was behind me and told me to go. i stayed... at this point i was fuming from the treatment i was receiving. when the manager did show up i was pissed and expressed how that girl was dealing with customers ... i so wanted to tell her that the young vulgar girl needed to be counting fries and not money. i'd like to know who counts the drawers of your cashiers at the end of the shift ...... mainly because that girl is more than likely scamming you and your customers and the funny thing is i was never given a receipt ....... another sign of scamming. i was there at roughly 1PM on sunday march 29. i ordered a number 1, small sides. you know i like Wendy's, you say the burgers are never frozen and the chicken is a a real breast. i just can't grasp why someone with that type of attitude is allowed to deal with customers .....
The Wendy's at 4507 W. Flamingo Rd Las Vegas, Nv served such bad food I had to throw it all away. The french fries were cold and soggy, the hamburger meat burnt and dry and the fixings were soggy Everything was cold. I had been sick in bed for 4 days and ventured out because there was nothing left in the house to eat and thought that Wendy's burgers were always juicy and Fries hot and chrispy. What a mistake. I'm 73 years old and on a limited income and to have to throw away food that is uneatable makes me furious. I'll be a liong time before I try your food again.
Wards Rd Lynchburg, Va. 3/29/15 @ 6:30 pm. Service and food were great!!! However, blonde hair female manager was very disrespectful. She yelled at crew in front of lobby full of customers and told them that they had no common sense. She is a bully and uncouth at best. She lacked professionalism and leadership. I am a middle school English teacher
We went there expecting to get 3blue cheese combos and they said they dont make them any more. That was one of the best things you had and I ate one a week ago. Then they were out of fries!!! Then their frosty machine was down!! We left and went to Burger King. That was the Wendys at Summer & High Point in Memphis. They are always out of something.
I go to Wendys very often and never have any problem. Today I went with my gift card ,Before leaving ,I checked my last receipt, which said balance of $7.06. Didn't bother to bring it with me. The clerk said the card had no balance---so I paid .When I got home and checked on the computer Balance 7.06. I know his is petty ,but it got me!
I was at the store 11111183 on 3.28.15 when our host Lauren was told to stop taking orders and bag when we were next in line and only one left Bly a female employee in a black uniform. She then told us her coke machine didn't work and we said that's fine. But another pregnant female employee made a sarcastic remark behind the counter saying the dark pop doesn't work that's all you need to say. While I witnessed rude behavior by the black uniformed employees our host was also beibg picked on while she the only one seemed to be doing her job!
I want a call back ASAP what happened was a disgrace, unprofessional, rude, and by far the most unaproperiate response and actions that i have ever had to deal with, especially being in a family restaurant that has many children occupying it. My phone number is 2154323291 I expect a called first thing Monday morning or sooner. My family, friends, co-workers and all associating people will not use their money any longer to purchase food at this restaurant. The list is rising because of this incident. And, to let you know, I did have 2 children with myself at the time of this incident and they were under the age of 10. So, please tell me, what is this showing the children and younger generation??? That its ok to tell off the customers!!! WRONG..
I order my food like any normal day when I got the food I drove to a parking space to check my food and it was all wrong I had 2 combo meals and In the bag there's chili and dollar menu burger and a baked potato when I went in to fix the order I got one combo and the same food I made them take back they made again! "Fresh" none of this is what I ordered I got home the chicken sandwich was wrong, diet pop instead of regular.... Thumbs down experience I want a refund of 17.82 or I want a gift card this is ridiculous it wasn't even busy.
I ordered a large barbecue chicken salad . The lady when she gave it to me she said you ordered a large chicken salad but we made it a little small and want you to know next time we will make it bigger when you order it again .I ordered this thru the drive thru with my son . We were like so confused when she was saying this.never heard anything like this so unreal.. well I will not be ordering salad recommends in shamokin pa.
I live in Dublin and work in Whitehall, OH. This last week I have had several order of chili from Wendys in Dublin. it seemed even better than usual. Meaty, and much thicker in consistency. Today, I had chili from the store on Main. st. in Whitehall. I was so disappointed that I threw away half of it. It was thicker. but not much meat. It was mostly beans. More like bean soup than chili.. Obviously someone is not following the recipe.
Well I went to the Wendy in Richmond Va on Midlothian ,spent 15.00 on a chicken Asiago Homestyle and 2-10 piece nuggets. The sandwich was a spicy chicken and the fries where drowned in salt and even the nuggets had salt on them. Somebody was very heavy handed with the salt. so it was a meal that I could not eat at all and it was too late to go back to this restaurant. The only thing that was good was the lemonade. I would like to have my money back I don't want new food this will be the last time I will eat from there. The salt content alone could give you a heart attack.
I ordered a fish fillet comno, While I was eating my sandwich I felt something in my mouth. It was a big screw in the food. I told Lupe and she apologized and gave me a free salad to compensate. I wanted to speak to the manager since it made me nervous to find a screw. I called Jose Penate the manager and he apologized said this never occured before. They gave me my $ back and a 20% discount for a year.
I came to Wendy's late night and ordered two fish sandwiches. When I got home and bit into my sandwich, the fish was dry like cardboard as though it was sitting under a heat lamp all night. The fries weren't any better. They were cold and stale. I feel as though I paid almost $15 for garbage. They offered to replace the sandwiches, but it was late at night and I wasn't wasting my gas to go back there. They said that I could come back tomorrow but right now I am disappointed about the whole matter. You just don't claim to serve freshness and then turn around and sell garbage. As far as I'm concerned, the integrity of Wendy's has been damaged. I don't think I'm willing to return. Definitely not at night.
Your wendys in carpentersville illinois is the slowest place for a fast food place t6he service is bad ive seen people come up to the counter and wait 10 minutes before anyone helps them i myself was in there one time and waited for over 10 min. no one came out from the bad room so i went next door to taco bell something has to be done about this. All this goes on around lunch time.
I visited you drive thru at the mahoning location in youngstown, Ohio. I asked the person did the salad come with pork she said yes bacon. I said I wanted it without pork, please. I'm muslim, I had a head cover it was clear that I didn't eat pork, however the strips of bacon were very visible right on top of my salad.
I have been a customer of Wendy’s since it open, I have enjoyed your food over McDonalds hands down, however I just purchase a lunch from your #3066 location I got 2large Chilies which look like the small chilies both are watery no meat no flavor . I also got a large strawberry-lemon drink this cost me over $3.00 total cost for my entire lunch was $10.80 receipts # 3066 @ 11:54, the day before I had lunch at Wendy’s got a sandwich it looked like a kid meal this also cost me $12.00 I toss this one. I just want to say this will be my last meal at Wendy’s. At lease at McDonald or Jack in the box, or Burger King you get real meat and what you pay for (the 2ndary chilly was purchase for dinner). $22.50 in two days this is highway robbery for what you get.
I just went through the drive thru off Wendy's- on Freedom park , Cumming Ga, way about 30 minutes ago, I normally check my food, but had to pick the grand kids. My fries were not in the bag and my baked potato was smashed like they dropped in on the floor or something. I started eating it, but bite into grit or something. Not very satisfied. Why is it asking for a company name, I am a consumer. I had selected one because it will not submit my complaint
I am very offended by your Commercials advertising the cod fish sandwich. The Bleeped out cuss words are something that I don't want to hear on the radio. Wendys use to be a wholesome copmany.
The service is sloppy and beyond slow. On 2 separates visits to your 81st & Memorial location it has taken well over 20 mins. On one of the visits we went inside to eat, the only ones there and it took more than 15 mins. And one of the employees was actually eating out of the fry ben.
Went to wendys #5 at 469 Flatbush ave today 3/19 and ordered a spicy chicken sandwich medium meal. When I got home what I found in my bag was kind of triple cheese burger. I do not eat burgers and it isn't realistic to go all the way back to the store. This is disappointing and annoying.
03/18/2015 @ 12:43pm - Host: Matthew #3073..- Reprint# 1 - Order type: PUW
We have ALWAYS chosen Wendy's over ANY (Especially Burger King)!
Today, however we were so very disappointed with the food.... not service.
Our order was: 2 Jr Cheeseburger ($0.99)
3 Jr Cheeseburger Deluxe ($1.39)
The Jr Cheeseburgers.... Patties have become very small and thin, it was overcooked and dry.
Bun was very dry (stale maybe?)
ONE tiny ring of onion!!!
Asked for extra Pickles got two total!
I had ketchup but no mustard....... cheese was not just a strip this time it was bigger then usual.
The Jr Cheeseburger Deluxe(s).... Patties were very small, thin, overcooked, and dry
Tiny ring of onion!
Might I suggest you change the dollar menu to advertise.... "New Dollar Menu! SLIDERS!".
Instead of just these "burgers" we got today!
This way you can save money with smaller buns, smaller cheese, meat (keep that the tiny size it is or you'll have to call it a "coin" and you can advertise Stating....."Same Size Patty"!.
Use one pickle, and (at least TWO tiny onion rings), scant lettuce, small piece of tomato, dot of mustard and dot of ketchup, and tiny 'spray' of mayonnaise..... see where I am going?
Then you can keep the same price......... and continue to make more money.
I am hoping to hear back from someone from you department, but sadly, not counting on it.
Now we need to figure out where to go in this area for a quick drive thru during our many busy and restricted time days
Thank you for you perfect burgers in the past....
I recently went in to eat at Wendy's in Big Spring, Texas. There was a foul smell in the whole establishment, it smelled like suer. The smell was so bad we did not stay and order, because the smell was upsetting my stomach. I feel like maybe there is some health code violation.
On the menu...there is an Asian Cashew Chichen Salad.....first of all.....you are selling a salad that is advertised with an asian dressing, yet they tell you that it is discontinued and its not available. Also it is advertised as an Asian Cashew Salad....but they just give you a little bag of Pecans!.....Hello...I know the difference between cashews and pecans.....and If you advertise something.....well thats what I expect.....I feel used and cheated since I believe that is False advertisement to the consumer.....If you don't have in stock what you advertise, them simply pull it....but dont keep selling it and deceiving people....as to where you get home and when you open your food to eat it...it is not what was advertised........if I dont hear from you soon...to see what you are gonna do about it....Im gonna file a suit against false advertisement........and believe me....I will.....Im tired of big companies getting away with doing whatever they want and thinking that us...the consumers wont do anything in regard... Thank you!
I was at Wendy's store #9032 4200 Highway 528 Rio Rancho NM 87004 . The food was great. I was leaving when i stepped on a metal roofing staple in parking lot. I filled out a report with manager on 3-6-2015 . Haven't been contacted 3-12-2015.
Greetings, My visits to this location always result in unsatisfactory service; no matter the time or day of the week. For example; no large cups for large order of chili, no crackers for the chili, no chocolate frosty (free per key tag), ask for extra pickles/no onion- instead I get extra onion and no pickle. No matter the concern, I barely get an apology and/or the same old excuse; our truck hasn’t come in yet.
My husband and I were craving a hamburger and it had been awhile since we had been to Wendy's. I told him they had big delicious burgers. We both ordered a #1 combo. We opened the burger and thought they had given us a junior burger instead. The worker said no and showed us a junior burger. I was appalled at the smaller size and the higher price. We had a huge soda, huge luke warm fries and a small burger. We won't be back and we are spreading the word.
All I wanted was a chicken Caesar salad from Wendy's not thinking it would be such a huge deal. I see that the new thing now is the "Spicy" chicken Caesar salad. I wanted just the regular chicken, not the spicy. I saw that they still have the regular chicken Caesar SIDE salad, but I just wanted the regular size portion, like the spicy one is. When I asked for the regular chicken and not the spicy, the lady acted like I was dumb or as if that was such a hassle and just told me to pull up to the first window for my total. Once I pay she tells me to pull forward and they will bring me out my salad in TWO MINUTES. I was thinking that was odd seeing as how its 9:00 at night and completely empty but was willing to wait two minutes anyways. Well, that two minutes turned into 12......for a half order salad that I didn't even ask for. Now you tell me what's more ridiculous; waiting 12 minutes for a small salad that was wrong, or waiting and giving them my business all together. Absolutely ridiculous.
I went through the drive thru with my children and as the guy at the window is handing me my food and taking my money a girl working there who doesn't like me started making loud obvious gagging faces at me with her finger going down her throat as she is preparing someone's order to the side of the cashier it was very unprofessional and scared my kids. Sara who works at iron mountain, michigan location is the worker I am speaking of and I understand she doesn't like me but when your at work you can at least act professional I didn't do anything to provoke such immature behavior from her, well she was fired some time later and me and my kids once again returned to Wendy's and she is re-hired and has to bring my food to my vehicle as soon as she sees me she roughly hands my food to me and loudly says oh my god you wouldn't believe and then the door shut but obviously she was about to go into the story about how awful I am because I am engaged to an ex of hers in front of dining customers and all the staff!
I am disgusted that this behavior is being tolerated and am sad my kids are scared to go there now being once their favorite place to eat:( this issue should be addressed I can understand treating a customer in a negative way only if that customer is provoking you in a serious way but by simply exhausting and ordering food for my kids I hardly expected anyone to show such low integrity and immaturity towards a customer and worst of all my kids! I believe upper management should definitely deal with this workers shouldn't be permitted to behave this way and do unsanitary things like stick their finger down their throat making gagging gestures while preparing someone's food it's disgusting!
Drive Through.....Doesn't even deserve 1 star. This is referring to the Wendy's on West Michigan at WMU campus in Kalamazoo Michigan.
1. So much ice in drink that cannot put straw in. Happens at this Wendy's time after time.
2. Never give a napkin
3. Speakers difficult to hear so the employee is rude with customers. I think there is something wrong with the speakers. Specially today...it was the last straw! 2-24-15 at approx. 12:30 PM.
4. Ordered 2 for 2 chili. They gave me 1 spoon and 2 crackers!!!!! I specifically asked for 2 spoons. This happens every week. Is the business in that much trouble you cannot give napkins and spoons and crackers out?
5. French Fries were ice cold
6. Chile is luke warm
7. Girl at window so afraid of being cold that they shut the window on me while I was talking!!!
8. NO bake potatoes again.
9. When I went to pay the girl was busy talking to another employee and totally ignored me. My drink was sitting there. My order was sitting in the window. Perhaps that is why I had cold fries.
I went to Wendy's at 585 merrimon ave in Asheville North Carolina, and ordered food to go. When I got home, my hamburger had no patty on it-- just the condiments. I didn't order anything special, not that that would've mattered. Then I decided, well , I'll eat my fries. About halfway through those, I bit into a WAD of blonde hair that is not mine. Not just one hair either, like 8 all clumped together. I called the restaurant to say I was very upset that I just spent $8 on a meal that I didn't even get--- the manager couldn't find my receipt from 15 min earlier & told me if I wanted to come back shed give me another hamburger. But I ride public transit and walk a lot, on top of that I work 6 days per week-- its a lot of trouble for me to return any time soon. Customer service was mediocre at beat and now I wonder if they did it on purpose because I came in at 10 pm? I work in the food service industry and have for years , and I would be mortified to do this to a customer
This was at the lake station IN location on a Saturday about 2pm. Basically the Manager was working without gloves on. Picking up bacon then picking up buns for different customers, handling frozen chicken for chicken sandwiches all with her bare hands. The fry cook didn't have gloves on either and the girl from the drive up window was scratching her head and playing with her hair in the kitchen.
stopped at Wendy's on I-95 south bound in Roanoke Rapids, N.C. went up to counter to order, the woman at counter, did not say any thing, see just looked at me, the people ahead of me was waited on nicely, and they had a burger king coupon trying to use at wendy,s , then when I got food she did not say anything again, I travel a lot, and know people have bad days, but when you work in public, need to be thankful, to people who are giving you business,this should not be a race thing but I was the only white man in the business, maybe racial thing going the other way !
The great cod sandwich tasted like a piece of pressed nasty blanksky! It was tasteless so I looked up the calories and what a shock! What I could have had for 550 cal and 25 grams of fat and 900 sodium. I don't want my money back. I want them to pay for my hospital bill to have my heart cleaned out!!
Quite frequently I get fries that aren't even long enough to hold onto to dip. Seems like your fries are getting shorter all the time. As a whole, there pretty good but to damn short. No they don't have to be 4 or 5 inches in length, but it would be nicer than a half to there quarters inch in length. Give us something to hold on to. Seems like you are buying 2nds, Shorts. PLEASE quit taking away from our value menu, you keep chopping it down to where there is almost nothing left. You keep adding to the cost of everything and still chopping, COME ON.
I would like to get the last chili "again" like we got for years and it got changed a few months ago. We frequent Portage St. in Canton, Ohio 5 or 6 days a week for 7or 8 years and had chili everyday. Being there daily we met several people that were doing the same. As soon as you changed the ingredients I tried the new chili 3 or 4 times and have now swore off altogether. Some of the other regulars have quit coming in because of the same problem, we don't like your new chili. Another complaint is I don't care for your new plastic cups at the condiment counter. I used to get a paper cup with ketchup to dip fries or ad to my burger, I could squeeze the paper, but not now. Now I have to get a knife and spread it. The cost of paper versus plastic, I would guess plastic is more costly and now I have to use a knife also. I would think paper has to be less expensive as to a "plastic cup and a knife". You people must have more money than good sense.
Wendy's at the corner of Grosbeck and East 8 Mile, Warren, Michigan. I ordered two large cups of chili at 9:15 p.m.. I pulled to the pick-up window and waited 5 minutes, while package was sitting at the pick-up window. No one was there to give me the package. When someone came, I suggested that it shouldn't take that long to get a package. A lady in black was standing back with earphones one and never moved. A lady with red hair and a red top walked up to the window and handed me the package; I suggested that was too slow for this to be a fast food service. Someone should have pasted the food throught the window before 5 minutes passed. They had no reason why I had to wait that long. I feel someone should have stepped up before that amount of time went by. I do expect to hear a reply concerning this matter or I will continually send this e-mail.
Mr. William E. Gibbs
I went into the Wendy's on Columbia Ave. In Battle Creek MI on Thursday Jan. 16th around 8:45pm and was not greeted upon entering, then when I began to place my order the gentalman helping me answered a phone call in the middle of taking my order, while another gentalman was standing right beside him the whole time. The other worker then took over placeing my order, I had to tell him twice what drink I needed, because he was more focused on the things going on behind him......then when he finially did pat attension to my order, he then informed me in a VERY smug way that they were out of the drink I ordered as well as the toys for the kids meal that I had also ordered.......this is all during a $1.99 kids meal national marketing campaign! All I can say is what horrible store management and customer service, what is funny about not being prepaired for a area wide campaign/ not making sure your store is stocked! With management like this in such a poor economy.......is not recomended in my opinion.
Girard pa not the first time but the last my family and i will be treated to substandard food ( just plain stale ) and with an attitude to boot u can always find plenty of parking though! What a waste of money andof wendy-s reputation!
Went into Wendys on Fairgrove Church road Conover NC. Made my purchase and found one table that was half way descent to sit at. As I looked around more than half of the tables were the same way or worse. As it happened a manager came into the dining room and was asking people about the food. When he ask me I told him the chili was good but the dining room was dirty.
He said" hmm the tables are dirty". He turned and headed back toward the counter. I thought for sure someone would start wiping the tables, but none did while I sat and finished my chili. This is not the first time this has happened as a group of my friends and I go to this Wendys almost every Sunday night. It is a very good store but would hate to see it get ruined by neglect of the dining room.
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