Volkswagen Customer Service
Rated 1.67 of 5 Stars
Based on 215 Complaints

Contact Volkswagen Corporate

Toll free phone number: 703-364-7000

Call the VW customer service phone number at 1-800-822-8987. If the 1-800 number is busy, try dialing 248-754-5000 for a better response. You can also try a live chat with a Volkswagen representative on their website here for customer service needs or questions. That site also includes information on Volkswagen credit information and roadside assistance resources. The company is also quite active on Twitter with two different accounts.

Volkswagen USA serves as their general account for promotions, marketing, and simple responses. VW Cares is a customer care based account that promises to respond quickly during the hours of 8am to 8pm Monday through Friday and 9am to 5:30pm on Saturdays (all times Eastern Time).

Based out of Wolfsburg, Germany internationally and Herndon, Virginia in the United States, the company has seen trouble in recent years over emission violations and recalls for some of its most popular models in the US. A mailing address we found is 2200 Ferdinand Porsche Dr., Herndon, Virginia 20171.

Volkswagen AG was founded in 1937 by the German Labour Front as the realization of a plan for affordable automobiles for the German people. Now the car manufacturer is the marque of the Volkswagen Group what has become the second-largest automaker in the world through many brands including Audi, Porsche, Lamborghini, and Volkswagen.


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Volkswagen Contact Information

Report complaints to corporate and get satisfaction

  • Volkswagen headquarters address

    • 2200 Ferdinand Porsche Drive
    • Herndon
    • VA 20171
    • United States
  • Company website

  • 1-800 phone number

    703-364-7000
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours a day

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Top Volkswagen Complaints

Browse more than 215 reviews submitted so far

20

I purchases a 2012 Volkswagen beetle as a second car. I love the car very much, the way it drives and handles. From the very beginning the car was loosing antifreeze first very little and now, at 35000 miles, quite a lot on my garage floor. I can see on line that a lot of Beetles have this problem and there should be a recall. I did not bring the car in during the warranty period, because the leak was very small. I just added antifreeze.
Please let me know if this problem will be fixed by VW free of charge.
I thank you for your help and remain,
With best regards,
Wenzel H. Stefens
949 899 0421
wenzelhstefens@gmail.com

20

ALCON,
My family and I have been a loyal VW customer for years and we have never experienced anything issues with any of the vehicles that we have purchased from VW until I purchased the 2018 TIGUAN. I purchased this vehicle as a birthday and promotion gift to myself, and within 90days of my purchase I started to experience the shaking/ vibration issue. I mentioned this to the dealership and they told me brand new breaks take a little while to break in. soon after that I deployed to the middle east from Feb 2018 to Mar 2019, during that time my husband drove my car once a week to keep the tires from settling and then upon his Military retirement he drove it to Tennessee in preparation of our relocation and he mentioned it to the KING VW dealership in Maryland when he brought it in for service, they completed the service but never annotated the complaint on the documents. after I returned from deployment and the Army recruiting college course I drove my vehicle from TN back to MD so that I had transportation until I would relocate back to TN. I noticed right away that the shaking issue was not corrected and so I brought it to King VW since I was due for my 20000 mile service and I stated to the service personnel that I mentioned before and my husband mentioned that the SUV shakes when the breaks are applied, I was told that they would check it out since it is part of their inspection during a service. I waited for my vehicle to be serviced, and when they were complete I asked them what was causing the shaking and was told " Oh the tech didn't list any problems on your service summery". I did not have time to wait for them to re-inspect my vehicle since I was driving to TN to see my family for the 4th of July weekend. during my drive to TN I used cruise control there and back to MD and I still experienced the shaking and it became even more noticeable. I called King VW and made a specific appointment for them to check out why the vehicle was shaking so that they could not blow me off again and I brought it in on the 12th of July, at 1030. I forgot my house key on my keychain and went back up to the dealership at around 1,700 and they had just finished and told me that my vehicle that has less than 23,000 miles needed all 4 breaks are at 5MM's and Rotors are warped and need to be replaced and that is the cause of the shaking. my breaks reading prior to my trip was LF 8MM, RF 8MM, LR 5MM and RR 6MM and my mileage use for 2 July to 12 July was 1,750 miles. and the cost for this repair is almost 1,200 dollars and they cannot explain why/ how this happened or if it will happen again. I'm 5'2", 155lbs and I wear a size 6.5 shoe and I have never had a vehicle need new rotors, this is unacceptable, and I'm in shock. Now I'm afraid to drive this vehicle, I seriously want to trade this Tiguan in for another vehicle but I do not want to be responsible for another human life if they receive this vehicle but I also am contemplating very hard if I will continue to purchase another vehicle for fear that this issue will arise again. I have a 3yr old and I care about his safety. my husband has called a transport company to drive the TIGUAN to TN so that it can be parked and he is bringing me his Audi for transportation until I PCS from Maryland next week. This Vehicle has a very serious Issue and it was over looked multiple times by the dealership until I forced them to look for it, this is the worst VW vehicle I have driven and it is a PURE LIMON and will cause someone to lose their life and should not be on the road. This Vehicle has had at least 7 different Recalls and now the rotors and breaks all need to be replaced, I DO NOT WANT THIS DEATH TRAP!!!!!!!!

v/r

Angela D. Rice
SFC, USA
Support Team NCOIC
6th Medical Logistics Management Center
Ft. Detrick Maryland, 21702
Office: 301-619-9367
Email: angela.d.rice5.mil@mail.mil

“People will forget what you said, people will forget what you did but people will never forget how you made them feel.” – Maya Angelou.

20

I have taken a vehicle at VW The Glen and assisted by Palesa Tshabalala, The service advisor for diagnosis. The problem was the car is persistent to destroy the battery and the power steering function will not work and the brake, abs and the steering lights on. I needed then to diagnose if it was a mechanical or electric fault.Firstly I was quoted R 1050.00 for the diagnosis and I was told by Ettiene there that they need two hours more which would cost me R2100.00 and I agreed.the outcome was an alternator which I was quoted R10000. to replace. I informed them that I will use a Goldwagen alternator which is value for money. Upon testing the car they establish that the car was not charging the battery to capacity and was kept over night. It was released day after. Within a week the same problem occurred and they sent a mechanic would said it was a completely flat battery. The battery was charged .Upon collecting the car neither there was a diagnosis report or Job card. It has been a month full talking to Palesa and Bridget to request this and to this day I have not receive the diagnosis report I asked for. Today I took the car back and the outcome now is that the alternate is not charging right through. This is a very inconsistent report as far as I concerned. I spoke to the Dealer PRINCILPAL Paul Boyce and said that they would send it to me and now it is close of business there is no report. Clearly I was charged for a Diagnosis that was never done. It costs me R 6200.00 exercise plus time waisted going up and down. I have made a decision not to go to that dealership again as I was sceptical in the first place due to their review reports on Helo Peter. I normally work wit Lindsay Saker Edenvale and Sean is the Best Service Advisor that I do not need to escalate any concern.

Regards

Victor Gagela

20

I took my car for service at 8AM on 6/6/19. The back light was out and needed repairing. I called at 12:30 to get a status update, was told someone will call me back. I decided to call back after not receiving any calls at about 1:15pm, was told the associate is with a client and will call me back, I opted to wait on the line. I waited for 25mins after which someone came back on the line saying the associate has to go over to find out a few things about the vehicle and will call me in 10mis. After 40mins of waiting I called back again, only to be told that he is with another client and will call back. At that point I asked to speak to a manager, was told the manager is on another call but someone will call be back.
It is now 3:pm and I still have not received any calls. I also work and need my car for transportation. If alternative arrangements have to be made it would be good to know sooner than later. Having an updated status on the vehicle would have been of great help in deciding what alternative plans I need to make if any. This is horrible customer service. I have dealt with other car dealership and for the least I was able to get an update on the vehicle.

20

9 May 2019 I send my AMAROK for service.Resetting was not done and kept showing oil change service.I had to drive 140 kilometers using my petrol for VW staff carelessness.Workshop Manager Chantel was very rude justifying this oversite and cannot compensate my fuel used for this distance.
I advised her that her attitude is driving good customers away from VW and she cared very less.
I need my petrol spent for this mistake.

Thank you
Sthembiso
011 306 7682

20

For several years I been trying to get my sunroof noise resolve. The service Department took a look and try to fix it, but I continuous noise entering passage sides whenever I exceeded 65 miles or more. The Volkswagen Dealership in Toms River promise me they would have regional Manager get in touch with me. However I was told there is nothing they could to if I drive the vehicle over 55 miles. This not what I wanted to hear from the dealership. Therefore, I have contacted an attorney to see what can be done to resolve this problem.

80

I recently sent you a complaint about my recent services and repairs. Now I am sending you amending email below:
Dear Mr. Moran:
I recently emailed you a letter of disappointment with my present services and repairs done on my 2004 Volkswagen Beetle.
Now, I want to send you a letter thanking you and Ms. Kathy as well as the Volkswagen Service Department for their outstanding detailed workmanship done on my 2004 Beetle.
Ms. Kathy took a few days to thoroughly inspect as well as correct all needed repairs to be done on my car. Most of all, I did not have compounded expenses added onto the new repairs; as noted to be repaired on my receipt.
Thank you again.
My husband and I have been loyal customers to Donaldson Volkswagen Subaru for many years . . .we have only had our cars service and repaired by your service department; and we never refused services to be done on our cars, as stated on our receipts (ever). Safety is only...are major priority....

20

Unhappy customer
Kindly be informed the I bought a Volkswagen Passat 2017
With only one master key the other one not related to my car
Returned back to ElTarek car dealer for over one year with no feedback
I need my another master key
I’m quite sure that’s all my right to go back to you after all my tries with the care agent many times

20

I Cannot believe I bought a 2019 Atlas and it comes with a jack and all supplies BUT no spare tire. I am told to call road assistance BUT how can they help with NO spare tire. PLEASE advise

20

i bought a brand new 2019 tiguan r line in 2 months back and I'm not using it regularly because its my second car
but now on the rear left side wheel the brake pads are finish ,so what's wrong with my car ,is it a fake brake pads or what?

20

I have a VW Passat 2009, last week while I was driving at Dallas Pkwy (TX) suddenly the sun roof flew away and hit the car behind mine. Fortunately that car isn't too close enough of mine, could have occurred a very serious accident.
Even the car is 10 years old (104K miles) this is something inadmissible, the car can not be destroyed in the middle of the way. Accordingly with the technical report of Hendrick VW of Frisco (TX) the slides were broken. This is a case for a recall. I want to know if VW America will replace the sun roof and make a deeply investigation on the causes.
Daniel Lecuona +1 (469) 931-6979

20

Took my 2004 to VW in Hayward Ca.2 weeks later same problem and can't even get a Loaner to use.3rd time VW in shop again.Very dissapointed!

20

We own a 2012 Golf TDI. We were told that we were eligible for the buy back program.
My son who is the registered owner of the car is a student in Japan. He started the buy-back process from Japan.
He had to spend many hours and hundreds of dollars to obtain and complete the documents you required.
He had to get a power of attorney so your claims department would talk to me.
He did that and when it was all finished according to your claims website we tried to schedule an appointment to return the car.
This was on December 27, 2018, before the due date!
We were told that their was no appointments available and that we had to file an appeal.
We had thought that surely this was not a problem as we completed your requirements before the dead line.
We were shocked to find out that you denied us!
To further the agony we then found out that we will not be compensated for any of our troubles.
I would like an explanation and compensation due to us.
I really feel “ripped off” by your company.
Our claim # is:161775833
My name is Steven Lilly and my sons name is Evin Lilly

20

February 15, 2019 I purchased a 2019 Tiguan at Don Jacobs VW in Lexington, Kentucky. I took advantage of the $500 military discount as an Army veteran of the Vietnam War era. I provided the dealer with a copy of my wallet id while completing the paperwork. About 3 weeks later, the salesperson called asking for the full-size form DD214, saying VW required that and I sent that the same day. Two days ago, I get an email saying I must provide a statement stating I'm retired with full benefits!!! At this point, I asked for a written VW policy on this "military discount" which the dealer provided the next day. On receipt, I called VW and spoke with a person named Angel, Case # 190298229, who attempted to explain to me "for this promotion a US military VETERAN is only a VETERAN for 2 years after leaving active duty status. So, here's the deal; if VW USA is going to advertise nationwide a promotion that restricts VETERAN status to "within 2 years of active service", I will make it my mission to advertise this slap in the face to EVERY veteran all the way to the White House, EVERY veterans program, both public and privately funded, my grandson, who is an US Air Force Technical Sargent training recruits in San Antonio, Texas. I will ensure this blows up in your face as bad as the diesel fiasco. I promise you. FINALLY, I'm not paying the $500 credit back, nor will I EVER purchase another VW....and I will ensure NO ONE I have influence will either....

20

Appointment was made for a 15000km service 12/03/2019. Additional request - rattle at from when driving at low speed on gravel road, Interior rear view mirror blink in driver eye when sun fall through lifted sunroof.
Vehicle was booked in on 12/03/2019 and service advisor was informed on other requests.
I was not informed after the vehicle was ready for collection.
Vehicle was collected at 16:15 on 12/03/2019. I realized that the vehicle was not washed. When I arrived at home, I heard a serious rattle underneath engine when closing door. I inspected the vehicle and found that the splash guard under the engine was not tightened. Bolts were only entered. When opening the bonnet, I found that oil filler cap was not refitted, but was lying on the right fender. Oil was splashed over engine. I contacted Baron and they collected vehicle.
On 13/03/2019 at 14:00, I was informed that vehicle was ready for collection. When I collected the vehicle, I found that the rattle, which was reported, was not fixed. The only excuse that I got from the service advisor was "I am sorry".
I think that this type of service delivery is unacceptable and the service manager did not even contact me the following day to inform me on why this vehicle was not inspected after service was done.

20

took my 2015 jette to dealership last Tuesday,My transmission started making a grinding like sound,
I have 52000 miles on car have serviced all oil changes as scheduled,
however last year unfortunately a deer and my jetta had a nice head on dance.
the car was a mess,The insurance repaired the car and all damages.
Now the dealership still hasn't said what exactly is going on with the transmission but has said that volkswagon will not honor our warrenty,
So we are out of a car !!!???
He said our transmission fluid is clear
the fluid we drained from the car has a blueish like tint
so I can tell you now that volkswagon is not going to honor the warrenty .
We have never had any services done to the transmission at all,We were about to schedule our first tune up then heard the noise from the transmission.
I don't think it is right that my car warrenty would become null and void over the color of transmission fluid,that I know nothing about considering I've never had any transmission work done period on the car.
All I know is that my car was severly damaged during the deer collision and I don't know if the fluids were drained from the car during the repair.
but how can my warrenty not be honored for this car and I still don't know what the heck is going on with the transmission.
That seemed to be the dealerships biggest issue the fluid that we have no explanation for,and they refuse to do anything for the car,I doubt they even asked volkswagon about repair with warrenty .
I am very very pissed off and to think we were going to purchase another volkswagon at retirement and my wife has a beetle and now wants to trade it in,Because she wants nothing to do with volkswagon anymore.
I need my car and I think its absurd my warrenty is not being honored.

20

VW East London just doesnt car. I called since tuesday about my car i left there the previous Thursday instead of feed back im being transfered to other people or my phone being cut off. I was told. My car would be ready lastest friday. Today is friday i was told to call at 10 then aftet no one picks up. Is it because i dont stay in East London.?

20

Dealer: Volkswagen Automotive & trading co.

VIN: WVWZZZ3CZ9E026855

I bought my car from the dealer 2010, I have all the scheduled maintenance with the dealer, on schedule, I was never told that they do maintenance to the gearbox, never appeared on any of the sheets.
The car was sent for regular maintenance at the dealer shop, before reaching 200,000 Km, after the maintenance by 1 day, the car computer showed an error for the motor, & the rear gear was not working, a day later the gear worked without any interference, the car was taken again to the dealer shop, they sent to Germany the case, I assume that negligence in the maintenance caused a damage of the DSG (faulty transmission).
I believe that the transmission must be changed with a brand new one at the cost of the dealer or VW, please provide your reply to me soonest.

20

I am a serving Indian Army Officer presently posted at Ranikhet(UK).I have Jetta CL 1.4L TSI (HR-26CU8540).Last service of car was done at 29922 KMs at Frontier Auto world,opposite Ardee City, Gurgaon on 20 Feb 18 to the best of my satisfaction.
On 12 Jan 19 i contacted Volkswagen Haldwani ie Maa Sheetla Auto Wheels Pvt Ltd-263139 (UK) for service of my car since Haldwani is the nearest city (it is 85 KM hill drive from Ranikhet). The complete information as seeked by Volkswagen Haldwani was communicated/provided to them ie Copy of car RC,KM done and e-mail Id. The representative informed me that since they have to place demand of spares being a Petrol Car asked for some time. Accordinghly i postponded my visit to next sunday ie 27 Jan 19.The appointment for 27 Jan was telephonically confirmed to me . I also recieved text message on my phone. I reached Volkswagen Haldwani at sharp 10 AM. I was attended by Mr Raghav Pathak, service advisor. The car was inspected and estimation was generated vide order No SO 182150D102401 dated 27 Jan 19. To my great surprise i was told that they are short of spares and do not have facility of wheel balancing and wheel alignment.I also asked for discount on sevice labor and on W/A & W/B (Since I got message from Gurugram sevice workshop who were offering 50 % discount on service labor , W/A & W/B along with Rs 1500 discount Coupon). It was told by the service advisor that they are not giving any discounts. I acknowledged the same.
Itried getting in touch with senior offical but no one was available. I got back without getting my car serviced.
I am sure the officials at your end will understand the time, effort and money which i spent driving down in hills for 3 hours(one way) with no purpose solved. May I request you to kindly look into the matter.

Your valuable customer,
Colonel Vijay Yadav
8295420666
05966-221132

20

We bought a Volkswagen Sharan.
Despite our plea, and not having any current problem on the car, Volkswagen Malaysia voided our warranty based on a minor overrun on service interval on date ( our first year ) and not on mileage!!!
No reminder like from other manufacturer's dealers.
we never had this problem from our cars - Honda, Toyota, BMW, Mercedes, Volvo.
None ever voided our warranty.
hopefully not on my daughter's Porsche!!
Unbelievable!!
Our family will never ever buy another car from Volkswagen group - Audi or Porsche!

20

I brought my car for service on Monday14/01/2019 and was promised to be collected by 15:30 which didn't happen so I called to ask but was told the lady responsible will call me because she was busy, she eventually called around 16:10 and told they are on their way to pick me up

fast forward I was pick up at around 17:15 along with two other gentlemen, when we got there one gentleman complained which they apologize to him guess because he was the one complaining and he was promised the matter will be looked into and they'll give him a call

its been 3 days today and I still haven't had from lindsaysakereastrandmall

20

MY Amarok was leaking water, and I took it in to VW Auto House Centurion. After pressure testing it they replaced the EGR due to an internal leak. After a short while the coolant light came on again ,I phoned them and there explanation was a airlock after the EGR replacement. I again filled it with coolant now standing at approx. 4 L. When the coolant light came on a short while later I took it in again and they tested the vehicle again and found that the Head is cracked. I am of the opinion that Auto House could have prevented this from Happening. I tried to resolve this issue with them, but with no satisfaction. Please assist . I want to send through the mails but does not have a e mail address.

20

2018 new Tiguan with 50 miles was brought 6/2/2018. First incident with EPC warning light in 7/18 and taken to Davis Maus VW South in Orlando Florida. The result was "low oil". The car was recalled twice on 11/18 and 12/18 for various reason. Finally 12/11/18 the EPC warning light went on AGAIN and was told the Cam failed and a new engine was needed on 12/13/18. A loaner was provided, but I find the car was a lemon, and a resolution must be made regarding this situation. I have heard nothing regarding this since 12/20/18 and have not heard from VW credit from 12/24/18. Case number 181973465

60

nirving@kellyauto.com (Service Manager, Kelly VW)
fmoran@geico.com ((Auto Damager Supervisor, Geico)
dcaputo@kellyauto.com (Kelly Collision Center)
VW Customer Service Center
PREVIOUS CLAIM NO.: 0515614610101046-03
January 1, 2019

Dear VW Folks:
In so much as I hate to write this letter of correspondence, I am compelled to do so given the circumstances at-hand. More than a year ago, as your records will document/indicate, I was involved in a head-on accident, which was not my fault and for which I received due compensation … at the time. However, since then, I have encountered an additional expense (statement of services appended) that I firmly believe is directly related to that incident.
Let me explain: When all of the work was complete in February of 2017, I asked/implored the insurance, collision, and automotive (VW) groups to evaluate a grinding noise that I would hear upon both a right and a left hard turn. I went so far as to physically bring the car to the last group upon the recommendation of the collision folks. Test runs of the car were conducted, and no one felt that there was a problem. [Never once was the car put on a hydraulic lift in order to see whether or not there was an issue, this at my request.]
Since the above so-called inspections, I would continually hear the grinding sound.
Well, the sound finally reared itself a few weeks ago when the automotive group discovered a broken spring (repair statement appended). The cost of repair totaled $1662.84 (alignment included), which I respectfully request should be assumed by either one or all of the parties involved (i.e. Geico, Kelly Collision, and/or Kelly VW Automotive).
Specifically, each of the following parties were negligent to notice the problem given that a spring simply should not break in less than 7 years from purchase, this given the impeccable condition of the vehicle in-question, and that I asked for test runs immediately upon picking the car up after 3 months of repairs.
1. GEICO for not wanting to do a final inspection (see appended email from Frank to me);
2. KELLY COLLISION for failure to adequately inspect the car WRT the problem upon request.
3. KELLY VW AUTOMOTIVE for failure to adequately inspect the car WRT the problem upon request of the COLLISION center and me.
Note further that the Collision Center has photos of the current damage and that the VW Automotive Group has videos of same, which they (the VW Automotive Group) have – as of this date – refused to send to me, this after repeated request by me to the Service Advisor, Jonathan Bastos. One can only imagine that they (the VW Automotive Group) are hiding something.
So, the bottom line, is the following: I have, in good faith, paid the $1600-plus bill to the Kelly VW Automotive Group, and I now request a reimbursement, in whatever way, shape or form from you folks in-kind, and in good faith. Failure to do so may force me to seek further legal advice, which I feel is unnecessary and unwarranted given the facts (above).
Kindly respond, at your earliest convenience, to this matter in that I want to resolve the problem as soon as possible.
Cordially,
SHQ

20

Today is December 21, 2018. I have a 2012 Volkswagen Tiguan with a panoramic sunroof. In March of this year water was getting in all over the car. Smith Volkswagen, in Wilmington, Delaware, said this was due to a cracked sunroof frame. They charged $2139.34 to replace the frame and the drain tubes. The car only had 46K miles on it at the time. No offer to make it right or anything. Early last week, only 9 months later I went through a car wash. Water leaked in from the roof, to the left of the sun-visor, in a steady stream, straight down into my lap. My shirt, pants and seat were soaked. Today was the first available appointment time, so I took the car in thinking whatever the problem was, it would be covered. I get a call telling me one of the drains failed and the repair cost is $500. Not covered because I put about 20K miles on the car since March. It would have only been covered if I had driven under 12K miles since March. The person who called to tell me this acted like this was no big deal. I got really upset. Another $500 on top of what they already charged??? There is a major issue with these sunroofs. It is clearly a design flaw, but Volkswagen of America would rather screw people out of money than admit this and deal with it properly. Funny that the car the shuttle driver used to take me home after I dropped my car off was a brand new Tiguan and as I was telling him why my car was in the shop, water began to leak from the middle of the roof, just above the touch screen, so years have gone by and Volkswagen still hasn't figured out how to make a better sunroof which drains properly. I couldn't believe the new one was doing the same thing my car was in for, for the second time. So after I got really upset and the service manager kept telling sorry it's not covered, he said they would cover the labor and I would have to pay for parts. $170 for two drain tubes. I said I don't have it. He said they would put the car back together and I could come get it, and when I was willing or ready or whatever he said to pay for the parts, to come back and get it fixed. Like I would ever go back there. Oh and since I got upset and used curse words I was told I would get more bees with honey. Seriously? I don't know anyone who wouldn't be angry and upset about this happening. The guy that first called me to tell me what the problem supposedly is and the price for to get it fixed acted like this was no big deal. Sure only $500 MORE and your car won't leak. I am beyond disappointed. Thanks a lot VW of America and Smith VW.

20

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working! I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there. I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously! They have never recommended service that wasn’t needed, at least in my experience.

20

I. Originally brought my 2014 Jetta to Bill Jacobs Volkswagen in Naperville on October 19th 2018, to take care of a recall and a tail light. They told me it was a bulb. They replaced the bulb. Two months later I noticed the tail light not working! I return to have the tail light replaced and they tell me I need to replace three bulbs at over $100. I get the feeling they are trying to rip me off, especially because of their attention to sell me over $3000 worth of maintenance services the first time I went there. I would not recommend to my loved ones or friends or anyone else to seek auto repairs at aforementioned dealership. There are more honest places to go. Sorry for the rant. On a positive note I would recommend Darcy Buick where customer service is taken seriously! They have never recommended service that wasn’t needed, at least in my experience.

20

For the last 23 years I have owned numerous Golf GTI's or Golf TDI's. Never really had any problems with any of them.

This year, May 2018 I purchased a 2013 Golf TDI Blue motion. Lovely car, fully serviced each year from new. I paid quite a lot for this car, it only has approx 36,000 miles.

Unfortunately, on Friday 30th November, the car suddenly went into limp mode, a strange noise appeared, like a whurling sound and the pre glow light came on.

I returned the car to the garage I purchased it from, and after investigations it turns out that the turbo had failed and now needs replacing.

Surely a five year old golf should not be requiring a new turbo so soon? All my other Golfs have been older with more mileage and no turbo issues. It is going to cost me just under £900 to get it fixed. Just before Christmas, so is an expense I really don't need or can afford right now.

I need my car for social and work purposes. I have been having an awful time these last few months. I live in the Isle of Man, and on 14th October my husband was air lifted to The Royal Liverpool University in Liverpool, where he has had two lifesaving emergency operations. He was on life support for two weeks. This is his 8th week of being in Liverpool, away from me and his two children. My daughter is under the childrens hospital Alder Hey and recently been diagnosed with Crohns.

I honestly don't know how much more I can take. The car was the last thing I need to be worrying about. My car is no longer under any guarantee.

Is there anything you guys could possibly help me with regarding the repairs for my car, with it being so young in age etc. I would also appreciate an answer as to why the turbo could of failed on a five year old VW.

Thank you for your assistance in this matter.

Lorna,

20

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be bothered about the issue that I have been facing with.

Finally, due to the lack of proper response from either of the hardcore culprits, I have filed a CONSUMER case against Volkswagen and the service center in JULY-2017.

After 10+ court hearings, finally, the service center has shown up at the court on March 22nd 2018 for submitting the required documents.

Volkswagen Company & the service center have never submitted any docs to support their claim of the new engine. This indicates that how irresponsible they are & how pathetic are they in treating their consumers.

Today, I wanted to question them @Volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within the first few months. This is absolutely not right on your front. You can’t treat your valuable customers like this.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense.

Here are the details of the issues that I have been facing with you guys:

Engine leakage.
The quarter part of the engine is rusted.
Engine number doesn’t seem to be company printed. It seems to be locally printed by a roadside mechanic.
A lot of hammer marks across the engine which looks fishy.

1. For solving the issue, I visited the Elite Bangalore service station (1st week of Aug/2016). They fixed and return the car to me. Traveled KM is 3231 when the indication came.
2. The Same issue repeated (engine malware function). Car towing by road assistance(that time I am a vacation with family). The car reached to PPS Motors Hyderabad service station (13/Oct/2016), they replaced some sensors. They took some long trip for testing and they intimated to me, your car ready. Next day I collected the car (31/Oct/2016). Traveled KM is 5634 when the indication came. This time I have faced a good amount of inconvenience with family(my parent's age 60+ and 6 months kid)
3. The Same issue repeated again (engine malware function). I visited the Elite Bangalore service station (4/Nov/2016). They have returned the car in a week. Traveled KM is 6360 when the indication came
Engine getting leaking, after service as well.

20

Today, I would like to share the disastrous experience that I have been facing for the last 18+ months.

Very Important NOTE: I have tried to post my experience on Social media multiple times but my account is being blocked by Volkswagen so that other customers don’t get to know the issues that I am facing with my car. Volkswagen, please stop doing all this nonsense.

The issue is pretty much straightforward. To my utmost surprise, Volkswagen has started manufacturing and selling brand new cars fitted with refurbished second-hand engines that break down within 4 to 6 months usage (where I drove 3K kms only).

I have been personally facing this issue. I have bought “POLO Highline petrol” during 1st week of April-2016. The car started troubling me right from the 4th month of the purchase.

In the span of first 7 months, I drove approx. 6000 kms in which I have suffered at least 3 times with the car break down and Engine Leakage.

I have brought this issue to the notice of the service center & the Volkswagen Company numerous times but no one seems to be bothered about the issue that I have been facing with.

Finally, due to the lack of proper response from either of the hardcore culprits, I have filed a CONSUMER case against Volkswagen and the service center in JULY-2017.

After 10+ court hearings, finally, the service center has shown up at the court on March 22nd 2018 for submitting the required documents.

Volkswagen Company & the service center have never submitted any docs to support their claim of the new engine. This indicates that how irresponsible they are & how pathetic are they in treating their consumers.

Today, I wanted to question them @Volkswagen, why are you guys ill-treating the customers? I had so much trust while buying the car and you guys broke all my trust within the first few months. This is absolutely not right on your front. You can’t treat your valuable customers like this.

Here are the details of the issues that I have been facing with you guys:

Engine leakage.
The quarter part of the engine is rusted.
Engine number doesn’t seem to be company printed. It seems to be locally printed by a roadside mechanic.
A lot of hammer marks across the engine which looks fishy.

1. For solving the issue, I visited the Elite Bangalore service station (1st week of Aug/2016). They fixed and return the car to me. Traveled KM is 3231 when the indication came.
2. The Same issue repeated (engine malware function). Car towing by road assistance(that time I am a vacation with family). The car reached to PPS Motors Hyderabad service station (13/Oct/2016), they replaced some sensors. They took some long trip for testing and they intimated to me, your car ready. Next day I collected the car (31/Oct/2016). Traveled KM is 5634 when the indication came. This time I have faced a good amount of inconvenience with family(my parent's age 60+ and 6 months kid)
3. The Same issue repeated again (engine malware function). I visited the Elite Bangalore service station (4/Nov/2016). They have returned the car in a week. Traveled KM is 6360 when the indication came
4. Engine getting leaking, after service as well.

20

Your dealer in Qatar is bad. I went there to replace the cracked lower arm bushing & motor mountain supports as recommended from check up
inspection.
They told me in Q Auto it is a minor crack & we will not change.
my car is Passat 2015 still und factory warranty.
waiting your action

20

The car was brand new on lease from Reydell Edison, NJ. It had done only 6025 miles when upon entering the Garage at back of house on 10-21-18 it had sudden acceleration to total the Car and Damage extensively Garage Wall. Damage to car replacement value about 20K and Garage $10K and other related costs 2K total equal 3K approx. VW HQ Consultant Peter was advised to look into electronics failure that caused the accident. The car is in Salvage yard in Windsor, NJ. The person to contact at Liberty Mutual is Matthew.Maloinkowski@LibertyMutual.com.
VW must respond failing by Nov 15 which was advised when accident happened to compensate or face a lawsuit.

Al Khan

Cell 202-257-8980

20

In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev.
Problems with the Car:
1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.
Clutch replaced under warranty
2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense
3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center
By Decision of an authorized VW service center: there are no violations of operating rules. All the routine maintenance of the car was carried out according to the manufacturer's recommendations.
For 6 years the car drove ~ 81000 km. urban driving.
I am sure that for Car`s VW Passat B7, the business class, this is not the norm, so that every 3 years to change the main transmission nodes
In the car, the three main nodes are: the engine; bodywork; transmission.
Transmission twice out of order and cannot be repaired, requires replacement!
This is impermissible fact for a company with a worldwide name and reputation!
Сlaim: replace the defective node (clutch) under warranty.
Name: Vladyslav Tomin
Telephone number: +380952743623
Registration or VIN: WVWZZZ3CZCP065976
Summary of your enquiry/concern:
Repeated failure of the transmission.
Faulty clutch - is the fault of the manufacturer.
Claim: Perform clutch repair under warranty (at the expense of the manufacturer)

20

In nov. of 2013 I leased a 2014jetta with the buyers option from mike haggerty vw in oaklawn ill. my salesman's name was arshan Alamgir.the car was valued at 19,689.1 year later I bought the car in to the dealership for an oil change with 5,000 miles on the odo meter at. that time my dealer (arshan)found me in the service dept.,saying he had a better 2014 jetta valued at 27,800.it was better for me,also due to me being an older female(62)as I was going to purchase the vehicle at the end of the 42 month lease.keeping in mind I had only been on this lease for 1 year.Because I was interested in the the more expensive jetta,i inquired about the lease I was already in to,and arshan stated "don't worry about that,i'll take of that.He lead me to believe that he had xed out that 1st lease agreement,and we started all over.now,4years later at the end of my 48 month lease,and im ready to purchase my car he's informing me that a $ 3,329 was added to the residual amount on the car because I cancelled out the 1st lease agreement.when I asked him why did that happen,because I never intended to swap the lease I only wanted to get the oil changed on the 1st car,and how he had persuaded me to change cars with no strings attached,he said I should have looked over the contract better saying that he knew nothing of the financial aspect of the lease arrangement "I only sell cars.i had made it very clear my financial situation was not as such to incur extra expenses.my only intention for being at the dealership that day, was for an oil change.i feel he should no integrity on this situation,because he was aware that I had agreed to have bigger payments for a nicer car,but nothing more or else I would have kept the 1st vehicle.i was lied to by omission,because I didn't understand the figures or wording on the contract.for 5 years iv'e been a valued customer with vw.never missed a payment or been late. at this juncture I feel very devalued by a representative of your company Sincerely,Terrie L Maxey

40

i, company VW!
In 2012, I bought a car VW Passat B7, VIN: WVWZZZ3CZCP065976, business class. In Ukraine, Kiev.
Problems with the Car:
1) in 2015, a big problem arose when emptying; one of the main components of the Car, the clutch fault.
Clutch replaced under warranty
2) In 2018, the gearbox broke - the manufacturer’s fault. The repair was made at my expense
3) in 2018 - re-fault, the clutch haven’t due, to the fault of the manufacturer. Constructive flaw. --> Decision of an authorized VW service center
By Decision of an authorized VW service center: there are no violations of operating rules. All the routine maintenance of the car was carried out according to the manufacturer's recommendations.
For 6 years the car drove ~ 81000 km. urban driving.
I am sure that for Car`s VW Passat B7, the business class, this is not the norm, so that every 3 years to change the main transmission nodes
In the car, the three main nodes are: the engine; bodywork; transmission.
Transmission twice out of order and cannot be repaired, requires replacement!
This is impermissible fact for a company with a worldwide name and reputation!
Сlaim: replace the defective node (clutch) under warranty.
Name: Vladyslav Tomin
Telephone number: +380952743623
Registration or VIN: WVWZZZ3CZCP065976
Summary of your enquiry/concern:
Repeated failure of the transmission.
Faulty clutch - is the fault of the manufacturer.
Claim: Perform clutch repair under warranty (at the expense of the manufacturer)

20

In November of 2013 I leased a 2014 vw jetta valued at 18,910 from mike haggerty vw 8920 cicero ave. in oaklawn ill."with the buyers option"(vin#3vw2k7aj8em369418)vin # the salesman was Arshan Alamgir.Everything went as planned.due to my excellent credit rating the "sign and drive" applied with no money down.The lease was for 42 months and the payment was $309.In November of 2014 I bought the car in for the first oil change,the odometer was at 5000 miles.during my wait,the salesman arshan Alamgir came over to the service dept.and told me he had a better car more suited for me,which was another 2014 jetta valued at 24,985 (vin#3vwd17aj6em444547) odometer read 22milesI am a 66yr.old woman and I made it clear my intention was to hold down cost, I didn't want to pay for a car the rest of my life.i was interested,so I asked him what about the existing lease,he stated",thats no problem,i"ll take of that".Now 4 years later with an impeccable payment history,my intention is to purchase the car.I've paid $ 22,032 into the car,and that same salesman is telling me there is an amount of 3,329 added to the residual amount for breaking the lease that I was never made aware of, or knowingly would have agreed to.i guess you would say my ignorance of understanding a contract is my own fault,but I trusted arshan,and theres no way I would have agreed to this. I will be investigating any other legal options I may have.Iwas satisfied with my original option,and would not have changed a thing to cost me more money.I even bought my sister in who purchased 2 cars from vw.if the agent is only selling cars with 0 integrity,i'll make sure I pass that along to every one I know and then some.Lying by omission of information is to me deceptive practice sincereiy,Terrie L.Maxey……………….e-mail/ thesanctioner@yahoo.com

20

Dealership lied about my warranty approval time costing me days of work and was not honest about rental car approval. Did not tell me what was being repaired and any additional cost outside of warranty coverage. Had to pay for two extra days of car rental.
Feel Ike sex discrimination and not first time I was lied to at this dealership. Lost all trust and out financially. Warranty is what is owed to me, this repair was approved on October 31st. I was told by dealership would not be decided until Monday, November 5 seven days prior to me being told by dealership it was approved.

20

1) loosing oil from the engine and still not fixed, sent it in for the same repair 6 times already

2) rust on the boot and boot lid, no response

20

To whom it may concern,

Part order on a VW POLO GTI 2018, L/R door on back order, no other dealer can assist us with a door and the door is on back order until end of January, the clients vehicle is in for repair and paying a courtesy vehicle, the customer cannot be without a vehicle for 4 months.

Part no: 2GS-833-055-L
Supplier: Kassel

The part is currently on back order from the supplier in (Germany) Kassel.
ETA to the Kassel (Germany) warehouse on 03.12.2018.

Your urgent feedback will be appreciated

Regards

20

Bought new Tiguan 7/14/2018 with circular deep scratch on drivers side front door. Dealership said was going to repaint circular scratch and we would never know it was scratched. Repairs were made with a paint pen and now looks like a bullseyes on the door. This type of work is unacceptable and won’t settle for anything less than completely fixed . Call me ASAP (814)577-9946.

20

My 2013 Volkswagen CC only been serviced at Lafontaine since I've had this car took it in for 80,000 miles service and the service manager never looked up my service record and over charged for the service and didn't perform everything that I paid for

20

Three years ago my vehicle started going in to limp mode on long trips, I took it to VW Highlands and after spending several thousand rands they could not resolve the issue. They then referred me to VW Nelspruit and I spent even more money there. After returning the vehicle twice and even getting my headlights stolen and replaced with damaged lights they could still not repair the issue. After neither workshops could resolve the issue I made peace with the issue as it seldom caused this problem and could quickly be resolved by turning the ignition of and on. Two months ago whilst travelling to Polokwane the timing belt broke on my vehicle and I had it towed to VW Highlands to have it repaired even though I was sceptic after the previous incident. They quoted me to have the belt, tentioner and pulleys replaced. A week or so later they contacted me and explained that the valves were damaged when the belt broke. They quoted me and I accepted the quote to repair these also. According to them the vehicle was misfiring and would not run after this work was done. They then proceeded to check several things on my vehicle including wiring, injectors etc. They finally informed me that the engineering work was not done correctly and would need to be done again. About two weeks later they informed me that the vehicle was done and I went to collect it. I test drove it and found that the brakes were not functioning correctly and that the car had no power. They then quoted me an additional cost to replace wirning harnasses and fuel injectors at +- R60 000.00 to fix the issue. I refused and explained that the vehicle was running fine untill the timing belt broke. I received the car back this week and found that the vehicle is still idling unevenly, is shaking and has now gone into a permanent limp mode with the engine management light constantly on. I returned it to them the next day and was told that the work they have done is good and that the vehicle must have had these issues prior to me taking it to them as I told them that the car goes into limp mode every so often. They then told me that they will not continue working on the vehicle if I did not replace the valves and harnes and had they known that it was going into limp mode they would never have accepted my vehicle for repair. I have driven VW my whole life and have of late regretted that decision. I will now have to find an alternative repairer to fix something that I paid someone else to repair as clearly the OEM is of no use.

20

Hello, Corporate of Volkswagon Dealership,
I took my car in originally in December 2016 because my car was driving really slow, sluggish. Serviceman Cory Robinson informed me it was the Catalytic Converters. I explained to him numerous times I had them changed and nothing was found wrong with them. He later checked and told me it was the Timing. I agreed to have them repair it because I was told it should last up to 5 years if repaired.
The next day, I contacted them to return the car because the Engine lights were coming on and oil was leaking. I returned the car and received it back with more complications but I kept the car because 2 months had past while (Gunther Volkswagen) were working on and it was drivable.
In June 2018 of this year. I returned the car because It was doing the same exact thing I had repaired and paid $5,144.21.
My new serviceman Clifton Clarke informed me that I was told what the problems were previously (Timing Cam) and I refused repairs. I informed him I brought my car in for repairs and that's what I paid for and no work was refused or any other problems found wasn't brought to my husband and my attention. I contacted Gunther Volkswagon to email me a copy of my receipt of my bill for the original service and I noticed they added information that was not included at the time of payment and noticed they included a statement that I denied repairs which I did not. I was then given another bill totaling $6,588.76 for repairs a 2nd time for the same problem. After complaining to Mr. Joseph Healey/Service Mgr and as he continued to accuse me of denying the service (which I paid) through emails that were sent to/from Cory Robinson and myself, he determined since he couldn't find where Cory Robinson informed me of the additional problems, he would repair the car without labor.
Again, Throughout emails, Calls, and time wasted, I asked for my car back several times without the repairs and made phone calls to Mr. Clifton Clarke for a date to pick up my car from the dealership (Gunther Volkswagon). As of today, I still, have not received my car back.
my car back.
I am completely and extremely unsatisfied with the services of Gunther Volkswagon. I paid a lot of money to have my car repair and within a year and a half, the same problems occur and I have been accused of lying of refused services to repair my car. I would not want to pay over $5000 and not have my car repaired. I paid for what I was told and that was The Timing. Now, that the car is returned with the same problems, I'm informed that I refused the repairs at which I paid for.

20

I just purchased a 2019 VW Jetta and have had nothing but problems, I have been in the service department four times and still the issue has not been resolved. I have a check engine light on and a loud whine coming from the back. The service tech have changed three items and still nothing and today I was given a loaner because they smelled a foul odor coming from the engine. I have yet to make a payment that is how new this car is and I am very unhappy about this situation and think I should have a replacement car because this is stressing me out. I was so excited about this new Jetta but, now I have nothing good to say about the car or the company

20

I purchased a NEW 2014 CC just over a year ago,. Because the vehicle had sat on the lot, I have had several problems with the car, and getting Volkswagen to cover the issues, tires, windows, smelly air-conditioning, etc... Yes the car is over 4 years old, but I purchased it BRAND NEW with less than 35 or 40 miles on it. Currently, my battery is no good, dead cells, etc. The lights were not left on to wear the battery down, nor any other item which would cause the battery to run down. So I have a New vehicle that I cannot even drive. I don't feel that its fair, nor is it good business ethics that Volkswagen is refusing to replace or cover the cost of a new battery.

I spent my lifesavings to pay cash for this car, so that I could avoid these types of problems. Please address my situation as soon as possible.
Thank You
Sincerely,
ALINDA S. GARDNER

20

The cost of service in my vehicles (I own 2 VW). The latest: the metal door to access the gas cap doesn't open To repair $ 280.00.
A headlight bulb burn out: to repair $425.00 (due to the design the whole front of the car need to be removed). The clamp that attach the turbo with the engine came loose: to replace the clamp $ 1,500.00 (I was told that it was integrated to the turbo and it need to be replaced also). AM radio doesn't tune in: to repair $ 700.00!!! I feel that I own a Bentley instead of the "people's car"!

20

Attached is the estimate from Dean Team of Kirkwood to replace what should be in my vehicle.
The molding is attached to the windshield in this estimate. They stated that is how it is replaced.
Attached is the car data that describes what was in my vehicle when purchased.
The vehicle had the original mirror and windshield until it was replaced under R/O 8199191/2 at VW Suntrup location on S. Lindbergh, St. Louis, MO. The mirror attached to the windshield is not mine, the molding is loose on the passenger side and completely missing on the driver side.
This windshield is not mine. Suntrup used Auto Glass depot to sublet the repair.
I was given an insurance claim number separate PA 1474383 Advisor was Doug Koch.
I expected the repair to be done properly and in line with VW specifications.
No one discussed this with me, nor explained what happened to my mirror or molding.
The Suntrup VW dealership tried to charge the full deductible $250.00 without a proper invoice showing what amounted to $250.00.
That is why I refused to pay, it the work was not to my satisfaction.

Suntrup's Service Manager Mason and Office Manager Gayle Kohring (I have the letter) called me a liar. Mason demanded that I apologize to his staff for not remembering what my mirror looked liked. Other words, I was bullied.
Would Mr. Suntrup allow this customer service? Do you allow this?
I wish not to return to that location.
I want the windshield removed with whoever's mirror it is, my original mirror replaced, the windshield with the correct molding and specifications.
Auto Glass Depot should not be paid per Suntrup's Office Manager's instructions that they should.
I have every right to dispute the charge with my credit card company.
Please let me know what action you can take against this VW dealership? I'm seeking my original mirror replaced (bottom photo and part number documented on my data sheet and Dean Team estimate) and correct windshield with the molding (Dean Team estimate). Suntrup will not take responsibility for quality work and I want to know what happened to my mirror and molding.
I wish to return this mirror and windshield to Suntrup and have the windshield done correctly and my mirror order and replaced.
I have exhausted my time, trouble, and stress in this matter.
Please see the documents attached.
Carol Gaal 314-752-3955

20

i bought a VW Amarok 4 Motion from Monte Carlo Auto in Sandton in March 2018. It`s VIN No is SJNFCAJ10Z2870541, 2015 Model.
The Amarok gauratee is untill December 2018. I took it to Rustenburg volkswagen as the Head lights doesn`t want to set up and down. They said that the lights got water in it and that it was tampered with and that they need to wait for the factory rep to visit them to decide. It is now 3 months later and the rep did not pitch up. I urgently need assistance as the time is running out. If VW cannot assist i must fall back to the dealer.

Please assist

082 825 9712

20

I contacted customer care re ongoing issues with GTI 2010. I've spoken to several reps to no resolve. Escalated call to supervisor Debbie G case# 180534458 She advised there's nothing she's willing to do. To add insult to injury, she advised if I'd like to buy a new vehicle she would provide a $500.00 voucher.
I brought my to your location in Virginia Beach for diagnostics in March/2018. I was advised the intake manifold needed maintenance. After picking up car in less than 1/2 mile car broke down dead stop. Returned to dealership to be advised the injectors were now broken. It was agreed when speaking to service, damages were service errors and they attempted to repair only to return once again. one week later car stops with ignition coils being the next issue which lead to injectors again being broken. Now I'm told valves are bent, engine won't start and engine replacement is recommended for $8000.00 . I'm requesting restoral of my vehicle and or engine replacement at no cost to me.

Your attention is appreciated

Sheron Rogers & Marqus Simpsson 305-469-9137

20

I leased a 2017 Jetta SEL Sedan from Armstrong VW in Gladstone, Oregon. In the winter of 2018 the rear window defogger stopped working in
a couple of places on the rear window. I took it to the dealer Armstrong VW twice and have called 3 times to see when it will be fixed but they have refused to call me back. I just want the defogger fixed but I can't even get a call back on the problem.
I have been a loyal VW customer since 1989, but these people don't really seem to care. Please help me. My account number is 810220684

Thank You
Terry Rieman
11790 SW Barber Street
Wilsonville, OR 97070
Ph# 203-640-3347
terryrieman@yahoo.com

20

M y complaint is regarding water ingress coming from rear door under door card and the response I received from Heritage VW in Bristol when I contacted the service department.I was made aware of the fact that they had received very few complaints regarding this fault,this i could not understand as the internet is littered with complaints regarding water leaks into interior and in my opinion there should have been a recall to cure the fault. They advised me that my vehicle was out of warranty as this is not covered by the corrosion section even though it has only covered 24,000 mls:
The solution I was told was to book it in for a diagnostic check to find the fault ,this wold be at my expense at an hourly rate of £144-00 per hour and that they would require it for at least 2 days, I consider this cost to be extortionate and unjustified and rip off to your customers.
I have however located the cause of the leak and rectified it ,it was getting past the completely useless seal around the speaker aperture where the pop rivets were the the plastic was broken in 2 positions rendering the crap seal useless, I removed it and replaced it with mastic and used self tapping to secure speaker pulling them in evenly . As these doors have never been touched before I can only surmise the damage was done during initial assembly of the components I have done both rear doors ,it took me approximately 4 hours not 2 days as required by so called expert technicians using gold plated tools I imagine with rates like that. I suggest the company should review their production and quality control method forthwith. I shall be looking to retrieve recompense from Volkswagon for my work.
I would add that I am a experienced HGV mechanic now retired and am well aware of all the antics used to fleece loyal customers. I am losing faith with volkswagon I always considered them to be producing cars of good quality but i am fast losing that belief sadly. .I would like a positive response from the company as I have been a loyal customer for many years buying new cars .
Regards .R. D. Bleaken

40

I bought a second hand VW Amarok (13 April2018) from NTT Volkswagen in Potchefstroom. On delivery of the vehicle, I found no equipment/tool kit to change the tire. I notified the salesman who promised to deliver to me. Up to today all empty promises. If I have a flat wheel, I have no means to change it. The license disc and number plates is registered in a different Province to where I stay. I stay in Gauteng and the license and number plates indicate North West Province. If not resolved with haste, I will give formal notice to cancel the purchase and take steps to claim for expenses incurred.

20

My car is Passat 2011,and mileage (26,600 Km) I live in Egypt, Since 2011, I am facing a lot of gearbox problems started first with losing power during driving, then feeling vibration when trying to move forward from low speed, one i heard a very loud noise and then the engine power off.
each time restart the car solve the problem , and when i contacted your service agent in Egypt at that time they told me that it is software transient problem
Last month it started making strong shakes between gear shifts, then the check engine lamp lighted
I delivered it to the (Egyptian Automotive & trading Co. on 27/3/2018 under (job No. 354391) and Owner code C37196 at Obour City - Cairo Egypt
Since that date they do not want to replace the broken parts since the car is still running, Also they refuse to write to me that the problem is solved and i am in a bad need for the car and their response is very poor
They do not care about the lighted check engine lamp, or the safety for me and my family
They advised me run the car with these problems until complete failure at any time or anywhere so you can change the broken parts
Till now they still have my car and i am ready for any query from you. Please help

20

I bought my first car in Gezina 2017 May and It started overheating, eventually they took it in and paid off the car. I got polo Tsi in November and to date I have not received my Car Disc, Arm rest and Spare keys. I have been calling for the past months and Paul and Mxolisi his Manager keep promising Me that all will be sorted but I have not received anything since. I call everyday and I am being ignored since they now know all the contact numbers I use. I was also promised that they will pay back the last debit for the first car and that has never happened and I eventually reversed the debit order with the Bank the next thing I am handed over by Wesbank. I honestly do not know what to do .please help.

20

Had my wife's car about a month (not exaggerated ). Got car back and when we got home found could not lock car either by key fob or buttons on door...

20

I bought a key at vw baron postmasburg i received nw it mst be programmed suddenly the system is offline,what fo i do in such a case since friday till now

20

Good aftrnoon

I am started contacting VW finance on 20 December till January making follow up call and finally I was ignored.VW was overcharging me 4 months and I was asking a refund. VW refunded ne with R300 that wasn't enough. I will be glad I can be paid up for all these months. Im writting a complain VW ambudsman to assist me to convice vw finance to refund for all these 4 months.

20

Upset and disappointed with the bad servoce I got from VW kempton park on saterday the 13th Jan 2018.A guy named Bongane and the other 1 whom I ddnt get his name were so so cold @ me as if they were doing me a favour.All I needed was for them to reset my car as it was showing the spanner.They started asking me questions as if they thought I was taking chances I'v never brought my car @ that workshop.I'v taking my car tp that workshop for the past 5 years..The attitude they gave me was shocking.RRJ069GP you can check how much I paid on my last service and when.

20

I bought my car in February 2017 , within a weeks purchase I complained to my dealer about my car speakers not working (3) , I was advised to have it looked into. I went to Alan Husdon Motors in Nelspruit on the 11th October 2017 to have it serviced and they checked the speakers and I was informed that it was tampered with , and it was not VW equipment used and it would not be covered on the warranty . I them emailed my dealer whereby I have not heard anything from them.
What should be the way forward at the moment ?

40

Volkswagen model Passat CC 2.0, approximately close to 6 years old. Mileage done to date is 19,742
Sent for servicing at authorised dealer work shop. The interior roof cover gave way. Work shop personnel deny responsibility.
Where do I stand under this situation ? The interior roof cover was intact when I sent in my car for servicing.
The car is only close to 6 years ago how could the interior roof gave way. If is not the fault of work shop it must be manufacturer defect.

Please advise .

20

I purchased a pre-owned VW Beetle from the VW Dealership in Larksville, PA. I work three jobs, and this car is my only means of transportation. I was recently unable to shut off my car, and for this reason it is not drivable. Told it needs a new ignition system installed, part is special order made to the specifications of my individual car. Part must be pre-paid before ordering, then must be assembled, shipped, and installed. Time frame I was given for this job is a week or more. In the meantime, I am without a vehicle to get to my jobs, and I cannot afford to a car rental for this period. I was told by the dealer that they have no loaner available to me. I contacted the VW Dealership 25 miles away, Kelly Volkswagon. He checked and said it was not looking good for an available loaner but that he would review possibilities and get back to me. He did not. It is unacceptable for me to be without a vehicle for this time frame and for the dealership to offer me no assistance whatsoever so I can continue to work until repairs are completed.

20

Good day
• Please be advised that the light from the dashboard came on again
• This started after vw Maponya did my service on my car
• I logged a complain,
• They came to fetch the car
• After a week the light became on again
• You are the first to do the service in my car
• But the experience I get from vw Maponya its ridiculous
• It was supposed to be fixed on the day
• The best way is for you to re imbrues my money so I can go to another dealership that can provide the good service.
now it giving my car alot of problems and the thing is this i pay alot everymonth on my vehicle and paid alot for the service for this to happen i think they did something terribily wrong on my car how can this be sorted out please help

20

My car is at the service on the 28th September 2016 then on the 2nd of October 2016 the car showed a warning light of gearbox error. I returned the vehicle to Lindsay Midrand where the car was serviced and i haven't received the vehicle back. The frustrating thing is that they don't even have any courtesy vehicle and I'm the one who has been phoning them to find out about my vehicle. Initially I was promised to get my car back last week, then I was told it will be ready today 18th October and now it is still not ready.

20

My car is in for repair and they are buying parts that don't even need replaced. When i got the original quote he said i needed a control arm, ball joint and new tire ( not rim). I had a front passenger tire go flat on Tuesday before the hurricane, the dealership couldn't get me in till the next week so i went to firestone and went to tampa. On the way home the same tire blew out and i had it towed to dealership. I was getting a free replacement from Firestone so I show up to get the old tire and rim.

The dealership comes out with new rim. I go to Firestone they want to see old one. So I go back to dealership get old tire go back to Firestone stone. After the inspection they guarantee me their is no need for a new rim. I'm being scammed. I need a call ASAP to fix this. Also they are claiming this isn't covered by a warranty and it should be it's a brand new car bumper to bumper. Also my loaner should be covered their trying to charge me for that. Now that I am being scammed I shouldn't be paying for anything this is freud and true customer disloyalty!

If you don't want to be true to your customers I will take this further. This pic below is day of tow. I will be taking pics of tire today because I still have tire there's clearly nothing wrong with it.

40

I was denied my 20,000 mile service because I was past the 2 year mark. How ignorant is that? This is my second VW and my last. Customer service and satisfaction is no longer on the forefront of VW mind. I will make it my business to let every veteran know that I am able to reach via e-mail, letter, or in person about the terrible service and bad business practices. I will also send a letter to my insurance company that caters to veterans. I am disappointed and saddened that I have to go to this level; but I will not sit down and let this travesty go by unnoticed. If I had known VW would not honor their policy with bogus loopholes, I would have never bought another one.

40

My sister has a financed car with them and was told false information about repossession. They told her she was ok with her payments and wouldn't be repossessed and she was. The tow guy said they don't want you to hide your car. They are so unprofessional and the finance lady Melissa at x 5023 , was arguing and fighting with her. This women needs to be tought how to treat customers. she told my sister she wasn't even a customer and that her husband was the customer. He finaced the car and gave it to her. They have given her so much trouble over this car that's been in the shop 12 times and it was new. They make you hold 45 minutes each time you call.

60

I am a VW fan and I am having serious issues with regards to my VW Polo 1.4 Comfort Line. Ever since my 1st service I advised the service department that my breaks are making a noise and every time they say it was full of dust and is fine now. Apparently in April this year my breaks were replaced but hey it is still making a noise and now I am being told it is the rear lining (not sure what it means).

I then did some research and spoke to various staff in VW as well as a previous Service Manager who told me it is highly impossible for my rear breaks to be finished as the car is on 74000km unless I am using the car to spin and make donuts, which I have no clue how to do.

Secondly I requested a service history and was told by the Mooi Street Branch they cannot see the previous services as it was done by Krugersdorp branch, which ticked me off as it should be 1 system. I called Krugersdorp Branch and to my surprise they can see everything and even told me that the guys in Mooi Street are lying because they use 1 VW System. My air conditioner is also giving me endless problems as last summer I had to drive in a very hot car as there is a knocking sound coming from the front left side when it is switched on.

I was than told there is a minor leak and they cannot fix it and I should wait for this summer and if it makes the same noise I should bring it in, well it never went away. I am sure I will be given the reason your warranty expired and than I will sit with the responsibility of fixing it myself. I want my car fixed properly as I never had any issues with VW before but I am highly disappointed now and maybe I should look into changing to another Brand. I complain and complain and nobody seems to care.

40

As a loyal vw golf driver. I was very disappointed of the display of cars at the SA Festival of Motoring. You had a racing car that cost 3mil +, with a guy giving us figures that I don't understand. (0-100 in 3sec......horse power?) that I was not interest in, a toy car set that is way out my age group, but not 1 new golf Gti or type R. Seeing that I drive a 2007 Gti and could be in the market for a new car. What I can tell you is. I saw beautiful Mercedes and Bmw that got my interest. Please if you going to do something do it properly.

20

I returned my lease on June 20, 2016 and Volkswagen Credit has been sending me mail indicating my vehicle has not been returned yet and they are continuing to charge me for my lease. It's already been over 2 months since I've returned my vehicle to the same location I leased it from Bay Ridge Volkswagen, and the employee never notified Volkswagen Credit that I returned my vehicle. I spoke to the manager Jorge who stated she will follow up on this matter and return my call but she never called me back. This was my 2nd lease from Volkswagen but after this experience, it will be my last. It seems like there are many follow-up calls to get me to lease a car but afterwards I am left on my own.

20

I have a 2013 Passat SE and so far have had 2 faulty door locking issues. The most recent one was fixed today when they found that the driver's side door lock/latch failed. The technician told me that this issue was prevalent with this make/model/year. Further, the technician informed me that the new door lock/latch that was installed was an improved by Volkswagen because of this issue. I do not understand why, if it is a common issue, that this repair was not covered under a safety recall. This is not something the customer should have to pay for when the lock/latch was faulty to begin with.

20

In 2012 I purchased a VW car in Northern Ireland at a considerable price. As you can imagine I was extremely disappointed to learn that my car was in fact part of the emission scandal. No where on your website can I find any information on how to apply for compensation for the considerable depreciation in value this has resulted in. In addition this has required me to take a full day off work to have this fixed and also to incur the cost of a 60 mile round trip. I anticipate a reply in 7 days with information on how to apply for compensation or otherwise I will be seeking legal advice. Under the conditions of sale this car did not turn out to be what I thought I was purchasing.

20

My vehicle switched off in the middle of the road on the 30th of July. I had it towed to the dealer who advised me then that the clutch plate was damaged. The vehicle is 18 months old and had no signs of the clutch being damaged yet the dealer refused to have this covered under the warranty. I have escalated this to VW head office and two weeks later I am still waiting for feedback. Nobody returns your calls.

No manager is available to escalate to and it seems the dealer and VW support each. I am not allowed to speak to any one senior and Earl Frans will not give me further details. They cant promise me when my vehicle will be sorted. I am not in my third wheel without a car. This is my fifth brand new VW that I have purchased and I now will be escalating this to the complaints line.

20

I would like to submit a complaint about your agent in Riyadh/ Saudi Arabia "SAMACO". I am an old customer in SAMACO since 2003, There is a problem in my car VWGAL27L38D005586, a VW 2008, which is the " Drive Shift ". I used to maintain my car regularly in the agent's company since I bought it, as well as changing the oil too, which means I have the " Good Will " membership. The piece is available in stock and its original price is 8877 Saudi Riyals. The maintenance gave me 25% off the original price while I should have a special discount according to my Good Will priority.

The new maintenance team is not cooperative at all, specially the manager of the maintenance department. In comparison, I have other German manufactures, Mercedes Benz and BMW, their maintenance department is much more accommodating and helpful. The experience I have had with the current VW maintenance department was very unpleasant, they were somewhat disrespectful and rude in the way they were handling my complain and they were also very dismissive which is very insulting to your reputation and company.

40

have taken delivery of my Vehicle on the 13/07/2016. On the 19th July which is less than a week i am experiencing Major issues with my Vehicle. The EPC light went on as soon as i started vehicle and the car was jerking heavy and miss firing. I contacted the Dealership to tell them and said u should go to the nearest VW dealer which was 1km from me. I managed to get to Dealership and vehicle is now being stripped and head is going to be removed. The vehicle has 3 Year warranty, 50,000km and i'm sitting with this huge problem which i don't even  have a Courtesy Vehicle from VW.

Firstly, i am very disappointed in my Purchase of Vehicle above from Weiss Volkswagen-Durban. I have also spoken to Salesman to confirm Vehicle, Condition, Test Drive etc. Then i have no Vehicle to use or VW don't even arrange a Courtesy Vehicle. I have made a decision and don't want this Vehicle any longer because the CrankShaft and Engine has been removed and reinstall. My job requires a vehicle daily, and now I'm sitting where the vehicle is currently with major mechanically issues. My clients and my work is at stand still. I really don't want future problems and my only resort would be the Ombudsman. 

20

I have Passat model 2010 with only 52,000 km became out of order suddenly. I was told by ESTC Egyptian Automotive & Trading Co. That the spare part, Mechatronic, is not available and it needs 3 months to fix my car. This excessive delay to get my car fixed is unheard of. Please do something in this regard. My car will towed on Friday to service center in Aborawash Egypt.

40

I purchased a brand new Vw Jetta 2014 model. The salesman was fantastic. He gave me a fantastic price and assured me that I'll fall in love with the car as time goes by. Well what a load of crap that was. A day after my purchase I noticed the price he gave me was the price they were selling the vehicle for. I've had the car for less than 2 years and the car is constantly in the shop. The lining on the roof come completely off. The seat belts in the back did not work. This was suppose to be a BRAND NEW CAR. I've always kept the service on time, keep in mind it cost $485 each time.

Now it needs a new fuel pump that is gonna take 2 weeks to get the parts. I'm left with no car and its school holidays. The shop won't supply a loan car as they are all taken. That just goes to show how shady this car yard is, if they don't have any loan cars. I'm extremely pissed off at the company and the staff for there lack of help. Their your best mate when trying to sell you a car until you need help from them. I totally regret my purchase.

60

I have heard so much from the news and from numerous lawyers letters to sue Volkswagen. I have no desire to sue anyone, I want a car that works and doesn't break down (apart) when I'm using the vehicle. I have my 2012 TDI Jetta wagon in the dealership because the trunk latch broke. I don't slam the doors and feel that the latch should last longer than 3-1/2 years. All my other Volkswagen's lasted longer than this 2012 model has. I was told by the service department that other people have been in with broken trunk latches.

They had to do a diagnostic to find out that it was just the latch. Now they have to contact the warranty place to see if the latch is covered under my warranty. My car has been in the shop for 2 days now and they have to keep it until tomorrow just to see if the warranty covers it. They estimate the repair to be $500.00 for a latch. If other peoples trunk latches are failing then I believe there should be a recall. Please advise me of why the newer cars are falling apart while the older cars are still intact. I'm thinking that Volkswagen is not the company it use to be and I should see my Volkswagen's and go with ANY other dealer but Volkswagen.

40

I have a complaint as my car ( SEAT IBIZA 2013 - Body # 133345 / Motor# 184719 ) breakdown since 29 March 2016 and held at your center in Egypt Abu Rawash office since over 3 months. No positive action to solve my car problem during last 3 months. The gear box was stopped suddenly and your agent in Egypt promised to solve this problem to change it during one month. But nothing happened and I rented a car during last 3 months.

60

I've moved from Virginia to Pennsylvania a year ago I have yet to receive anything on the emission system stating what I need to do please let me know what I have to do in order to get this fixed. I have received several letters from lawyers wanting to help but I wanted to go through Volkswagen first.

40

I bought a Volkswagen Jetta in 2012 and i never had a problem till last month. I had an accident and wasn't that worst or big but all my air bags are out. VW corporte wants to cancel my car.

20

I bought my 2011 Touareg from the dealer in Beirut and the guarantee ended in April 2016. 3 weeks ago I was driving with my family and I heard a noise in the front of the car. I called the road service and they adviced to take it to the service center. After 10 days in the service center they came back to me to say that they should open the engine to know what was going on. After that, they came back to me saying that the Touareg engine needs to be changed which was a big shock for me. (knowing that is was the second touareg I own). Today I received a call from the dealer saying that VW will cover 50% of the cost of changing the engine and I will have to pay more than USD 7,000, (knowing that I’m still paying the installments of the car).

The situation is really shocking, how the biggest engine at VW will have this damage knowing that I have never in my life change oil other than at the dealer. I have never added even water to the car other than the dealer. the car was at the dealer 2 weeks before for a full service checkup and it stayed there for a week where they changed the water pump. I kindly need to ask for a contact to talk to and give all the details because the situation is not acceptable.

40

I am an owner of Polo Vivo Vin --AAVZZZ65ZEU029732, bought the car in February 2015. With the purchase price I included a product that will ensure the car is serviced for up to 120 000Km as it is used by my daughter who is a candidate attorney. The product cost me about R15 000. When I took the car for 30 000Km service, I was told that the front break-pads are at 30% and I must pay R1700 to replace them. I went To Lindsaysaker Kempton Park to complain about the warranty product they sold to me when I bought the car.

They told the product that I bought was not suitable for my situation and the gentleman who sold it to me did not explain it to me. They promised to cancel the product with immediate effect (6 May 2016) and apply to you for a refund. I was contacted by Fiola of Lindsaysaker Kempton today (18 May 2016) to tell me that the request for cancellation has been denied. Please tell me what is my recourse (Action to be taken to recover my money) in this situation as this is a mbad product.

20

I drive a Polo Vivo Maxx which was due for its 2nd service (45000km). I made the booking in Kimberley for Friday and thought it was actually quite convenient as there was a noise whenever I turn the steering wheel. I was in no rush to get my car back because it was the weekend and due to the amount of traveling that I do for work during the week, I prefer to not leave my house if I can help it. I received a call at 17:10 to say that my car my car would be done at 17:30. I arrived at VW around 17:40 and and only left there around 9pm as my car wasn't even close to done when I arrived at 17:40. It was raining so I was promised that I could bring it back on the Monday for a wash.

When I drove my car again on the Sunday, I quickly noticed that it was pulling drastically to the left and had a very noticeable knocking sound as if one of the wheels were flat. I went back on Monday and they were "too busy" and "fully booked". I decided to be understanding about it so I then made a booking for the Tuesday morning. I took my car back the Tuesday morning and it was only seen to late the afternoon and wasn't even worked on. They reckoned the car just needed wheel alignment and the rude lady who was apparently the manager said I should take it in somewhere at my own expense to have it done.

After 3 days of not being able to work, having to constantly be on their cases for updates and only got lies, my car is still not fixed, I am now forced to travel with it in the condition that it is and "the slap in the face" of everything, my car is ridiculously filthy inside and out. Please help me, this is not right and very unfair. I don't understand why I was treated this way because I really feel victimized. I can't even say that I was rude to anyone about this yet I am pushed aside and left out like a dirty dog with no resolution on my repair/service.

40

We have a 2012 Volswagen Prius which has about 80,000 Km on it. We live in Gurgaon, India. A couple of weeks or a month ago, the gear stopped changing - could only be driven in 1st. Our driver took it to the local dealer - Frontier AutomWorld in Gurgaon. They photographed & sent out computerized reports to various dealers in India & then finally to Germany. We were without a car for almost a week Nothing was wrong, apparently.

However, the same thing happened yesterday. Once again, we will be subject to the same procedure & be without a. Car from anywhere one day to 3 weeks - as was told to him yesterday. Never heard of reports being sent overseas. I have lived in the US for 35 years - never heard. You shd be providing Comprehensive, qualified Customer Care within the country you sell your autos in. Our Registration No is: HR 26 BR 96 96. You should be having the records on file. Please pull them up & provide with a satisfactory solution to this problem.

40

I am waiting for 6 days for my car to be repaired. I am phoning no one is attending to me. They take my cell no. and say will call back but they dont. I have not been given a company courtesy car whilst im paying my full instalment without a car.

40

I went to camelback Volkswagen on 3-6-2016 to finance a vehicle, at the time is signing I was told by Alex Perkins the car wasn't financed yet. I then explained to Mrs Perkins that I wasn't comfortable taking the vehicle, and would leave it until the finance was completely done! Mrs Perkins assured me that it would be done within three days! Mrs Perkins did not contact me again until the 18th of March asking for more documents from my bankruptcy which I provided, on 3-1-2016 I was driving the car on the US-60 and a truck dropped glass onto the vehicle I took the vehicle to be fixed when the vehicle was finished with the repairs Alex Perkins contacted ABC Nissan where the car was being repaired, and told them they had to pick the car up , to look at something on it! This was on 4-13-2016 later that evening Regina the finance director called, and told me that they picked the car up, and they would not be able to finance the car!

I then asked Regina when could I come in ,and pick the 1,900 dollars that was put down on the car! Regina told me that I would not get my deposit back, being there was glass damage to the vehicle! Regina stated that the car would have to be sold as a used vehicle! I looked on the camelback Volkswagen website 4-17-2016 and the vehicle is being sold as a new car for a higher price than what they quoted me! Prior to going down to camelback Volkswagen I went to two other dealerships that explained to me they could not finance with an open bankruptcy, even if I had someone co sign! Samantha Jacobs from camelback Volkswagen assured me they would be able to finance me! The contract that I signed states that if the car isn't financed in three days , they would return your deposit! Camelback Volkswagen has scammed me, and I truly need your help...

20

I took my VW Polo in for a service to Barons PMB on the 18 March 2016. During my booking, i requested for a female service adviser since I did not want to deal with a male. I was appointed a female adviser. It was the vehicles first service and I also wanted the tires balanced, aligned and rotated. Upon arrival at the garage, my service advisor was top busy to assist me and as a result another lady helped me. I noticed on the job card it did not state anything about the alignment, rotation and balancing so I further informed the lady helping me.

When I got home, I phoned my service advisor to remind her to have the tires rotated etc. At 9 am the service advisor phoned and told me that the vehicle was ready for collection and I then asked her if the tires have been rotated etc. And she then said oh she is not sure and will et back to me. She did not get back to me. At 1pm I went to the dealership and the service advisor asked me how may she assist me and I told her I was there to pick my vehicle up and is it ready. She then said yes its ready and she had it brought out front. She did not phone and inform me my car was ready. I drove my car out the door into the parking lot and I noticed a small dent were the paint was removed. It was almost as if a spanner hit the car.

I drove the car back in and asked the service advisor to have a look at it. She then got the foot out and, guess what, there was no footage of the left side of the car. A man with his shirt out of his pants rudely walked over to my car with a magnifying glass and shouted at me and told me that it is a old dent with dust and rust. When I looked through the glass I saw no such thing. He then got rude with me and told me he is only doing me a favor and he walked off. I saw the service manager and said to him I got a problem and he said to me rudely that there is no problem he has already spoken to the guy with the magnifying glass. I then told him to have a look at the car and this is not acceptable.

He did not want to give me a chance to speak and I said to him ''is this how VW Barons treat woman''? He then had a look and said out of goodwill they shall repair it. What goodwill when it was their mess up. I wanted to speak to the dealer principal but he was not in.

I left my details with reception and until to date he has not even phoned me. Makes me wonder if this is the type of management they have that leads to having poor workers with poor service delivery. My car also had grease on it and apparently it's just a courtesy car wash so what type of wash results in grease on your car? I have opened a case with VW head office who also was not very efficient. My main issues are: why do you not accept responsibility when you are wrong and why treat woman as if they are stupid. I was treated in a terrible manner and I am disgusted. I shall never go back to this dealership. I rather drive to Durban.

60

In May 2015 I took ownership of a 2013 Polo GTI which I purchased at Culemborg VW in Cape Town, with the car having approx. 35 000km. Unfortunately, the car has had many factory issues since then which I have been struggling with over the past few months.

Just a month after my purchase of this vehicle, I had a power steering issue where the power steering pump needed to be replaced, as there was no power steering. Unfortunately, I then had to drive with this vehicle for almost 2 weeks before the car could be seen to for power steering pump to be replaced. The reason was due to N1 City refusing to assist with swopping it out under warranty, and I was told to take the car back to where I bought the car. I then returned the car to Culemborg who then had the car for almost 3 weeks, as there was a dispute as to who would carry the costs of this power steering pump. I patiently waited for the repair of my car, as I was mobile with a loan vehicle from the branch.

Exactly 3 months later; as my car is a DSG; I started encountering a gearbox issue, where the cars gears started slipping, as well as that the hill assist stopped working when I tried pulling away from a hill or an incline. The car was constantly in an out of the VW repair shop as every time the car came back as no fault found being found. I then researched the issue and found that the clutches of the gearbox was faulty and needed to be replaced. This process took VW N1 City more than a month to conclude that the clutches needs to be replaced.

Once the car was booked in, it took another 2 weeks to replace (this was done in January 2016). All was well with the car, but I then noticed that there was a knocking sound coming from the car (left front side) when engaging the reverse gear as well as when I went over a hump. The car then went back and no fault was found. This knocking sound continued until about 2 weeks ago. I was doing an up country business trip, when I attempted to climb a mountain pass, the car engaged into a lower gear, I then felt a jerk as well as the engine light flashed. I then immediately stopped the car and checked the service book. There it indicated that the catalytic converter could be faulty and I should take the car back to a dealership for repairs.

I then called the Culemborg branch to find out if a tow truck was needed as the engine light was flashing. I was informed that this was not needed and that I should bring the car in. On my way back I struggled to keep the car idling every time I stood at a robot or in traffic. I then decided the following morning to leave early morning and go directly to Culemborg as the car was then worse and did not want to idle.

Since then, the car has been in the repair shop for about 2 weeks. I was just informed that there is no compression in the motor and this repair would take an additional week or 2 to get repaired. I was also told that this is a manufacturing problem as the car is kept in good condition and the software checks confirmed that I did not drive the car in such a way to cause these damages. I am an avid VW enthusiast and have never had any such issues with my previous VW Polo GTI. I am very disappointed in the fact that if I work it out, over this past 9 months that I have this car, it was in for repairs for more than 3 months over this period.

I am currently looking at purchasing a new car and I cannot make a decision as I love the VW brand and nothing out there is catching my eye. I am writing you this letter as a plea to you to PLEASE assist me. I really don’t want to move away from the GTI brand. I was hoping that you could please look into this matter, and if I can ask if you could please have my car swopped out with another same type vehicle. I don’t want to reapply for finance, nor do I want to start repayments from the beginning or have my installments increase.

I know that it’s not an overnight or an easy decision but i hope that you can assist me with this matter.

20

My vehicle Vw polo Blue Motion was taken to Vw Pine Street in Durban on the 22/03/16 last week Tuesday. I was told that the only booking available was the Thursday the 24/03/16 so I left my vehicle there as it needed repairs with the clutch. When I followed up on the following Tuesday due to the long weekend being easter I was told by my service adviser that there was a waiting time to get in the part. When I followed up on Wednesday I was told that the part was still not there , I was very cross and told my service adviser that I need the car by tomorrow as it is almost a week with you'll now.

So the next day being Thursday I called around midday to follow up and was told that I can come in by 1 7h00 to pick my car as it would be ready. So at 16h 30 i Called to check and was told to come in to pick my car up. When I arrived there I was told by my service adviser Tiffany that I must take a seat as the car is not ready and will have it in a little while. After waiting for about 20 minutes. S

he then comes to me saying that the car is not ready as they have order the wrong part. In the first place she should have not in convinced me as to come there and then leave without a car. The following day I was told that my car is ready to pick up. Upon arriving to pick up I found that the windscreen of the car was cracked the back bumper scraped and the bee sting a ariel missing. I told that to Tiffany my service adviser. She told me that she need to make a report to management and that she will copy me on the email.

She was also very rude as she was not giving me a chance to speak as well as saying me but really because at first I only notice the windscreen cracked but after reporting it to her and going back to the car notice that the ariel missing then check around the whole car and found that the bumper was scratched. There is still a further fault as after I left I found that my windows does not automatically opened. I would appreciate if I can get feedback on this as nobody has contact me from there since and have not been copied on any email.

40

I have a 2009 beetle convertible and 2 windows do not go up or down. I understand this is a big problem with a beetle. I want the windows fixed. I already had one fixed before the warranty was up. I only have 45,000 miles on my car. Will VW fix this problem? If not I am prepared for a class action suit. There are thousands of complaints from owners.

60

How unfortunate for Santa Fe, NM VW customers that Garcia Motors took over the dealership. I recently had my car serviced and within a short time I had trouble starting the car. I returned to the dealership and found the battery cable was quite dirty. The shop manager did promptly find a mechanic to look at my car. When a request was made of the store manager and shop manager as to who serviced my car no follow up was made. The store manager said he would come over to the service department but I never saw him. No follow up call to me was ever made. So different from the previous ownership by Premier Motors where customer service was a top priority. PM's staff was courteous and very helpful. I truly like my VW Passat but will have second thoughts about purchasing another if this is the type of service Garcia Motors provides.

40

Friday 26 February my car went in for a 90 000km service. I got more than I expected. I had to have a brake fluid service. Poly v-belt replaced. Cam belt kit and brake fluid service. All this cost me a little over R10 000. Now the next day my car won't go. It has lost all power and very weird noise coming from engine. My frustration is I live 3 hours away from your Richards Bay branch. I am a Pastor and I need to be in church tomorrow. What do I tell my congregation. Can't come to church because my VW has let me down. Very frustrated and disappointed.

40

I have a complaint about my VW Polo GTI (Vin no. WVWZZZ6RZDY095306) that was serviced on 27/01/2016 at Lindsay Saker East Rand. On 25/02/2016 the coolant light came on and I phoned the service adviser named Tanya from Lindsay Saker. She advised that my son fill water and bring in the vehicle on Monday, 29/02 as they were fully booked. On 26/02 when my son arrived at University the coolant light came on again and he noticed that all the water had come out of the radiator. The car had to be towed to VW Braamfontein. We are now in a predicament as there is no courtesy vehicle at Braamfontein and East Rand says that unless the car is with them they cannot provide a courtesy vehicle. Yet we purchased the vehicle from them and it would have been with them had the service adviser asked us to bring the car in immediately! What pathetic customer service!

40

Dear VW, It is It is regrettable and unjustifiable to have received a letter from VW Singapore on 2 Feb 2016, demanding immediate payment of S$396.41 for my car battery replacement.
After my car was brought to the car service centre at Macpherson, on 30 December 2015, Service Concierge Ms Wadihana assured me that the battery replacement would not incur any replacement fee due to it being faulty by nature.

Furthermore, when the battery was finally replaced by VW Singapore, I had to wait for 1.5 hour to receive my car even though the delivery was to be made in 15 minutes as the VW Customer Service Centre was near my housing estate. Notwithstanding this point, I saw VW driver of my car driving recklessly and speeding when the delivery was made.

In conclusion, I request that VW waive this replacement fee which has been billed to me on the rationales that I have elaborated above. Please get someone to address the speeding of the VW driver. I hope to continue to be a user of VW and look forward to a favorable reply from you.

40

Dear Volkswagen corporate office. I am a proud owner of one of you most luxurious and reputable models, a 2010 passsat, no: WVWZZZ3CAP040484. However I would very much like to express my disappointment in your service standards here in Egypt. I am a mechatronics engineer and a " Deutschland Univresitat im Cairo" graduate and therefore it should be clear that I appreciate German technology when comes to cars.

My car has only done 577xx kilometers, regularly and considerately serviced in your own official service centers and according to your engineers I took the car under the impression that it was perfectly and reliably serviced to run for at least another 10,000 kilometers. Only a few kilometers back I was driving my car, only to notice that its engine was starting to become feeble and it did not deliver its rated performance. My first assumption was that the turbocharger has somehow disconnected, I rushed down to a Volkswagen customer service center only to be assured that the turbocharger was not working properly and that this I a normal thing that could happen to any car at any mileage regardless of how well you keep your car.

I was appalled and immediately left, parked my car in front of the service center and hastily sent this mail hoping that a great car manufacturer like yourself would not accept one of its clients to be " coned " by incompetent people that you have mistakenly entrusted with keeping your reputation in this area of the world.

40

We had purchased Volks Wagon Polo in April 2014, which is still under your warranty period of 2 years, we regret to inform you that our said car run till date around 12500 km , 2 days back our car breakdown , we contact authorized service center, they have informed us by sending estimate of Rs.21000/- INR that our clutch plate, pressure plate and fly wheel have to change.

We really wonder and surprised that how clutch plate has been burnt only after running of 12500 km, we already have Volks Wagon Passat with us since 2008, and many other car such as Nissan Micra, Maruti Susuki, Ford Endeavour etc. According to us its some manufacturing defect, kindly ask your authorized service center to replace free of cost, as right spirit, we expect your intervien in the matter, please look below email and attach file.

40

My name is Waleed Gaber and I own 1.4 Passat 2011 with chassis number 320026. I had a problem in my Mechatronic gearbox, I delivered my car to Volkswagen Egypt (Shoubra el Kheima branch) on Saturday January 9th. I was told that the spare part is not available in Egypt and they will send to get it from Germany and I will receive my car fixed in a week. After 10 days I contacted them and they told me that i have to wait for another week. It's over a MONTH now and I didn’t receive any updating call from the customer service team, each time I was calling asking about my car status nobody answered me or answered the phone.

This is beyond rude and unprofessional for customer service for a big brand name like Volkswagen. Please be aware that I will be beholding the company the responsibility for any damages that might occur to my car through out the time it is in the customer care center, because with such carelessness and irresponsibility damages might occur and they won't even bother to fix it. I need to open a complain & take its number please ASAP.

20

I have a VW Rabbit, 2007 and the icon for check airbag was on, I looked the code up online ( Code # 01218) and it said : side airbag igniter, pass side N 200; part of VW recall. I got there and was told that was not part of the recall, that is doesn't just go by year and make but by VIN # as well and my vehicle was not part of that recall. I was charge $140.00 for them to diagnose the issue, and sure enough, it was #01218. Cost $380.00.

I said, go ahead and do it, but then the service guy proceeded to tell me I also need an Oil Change ($100), air filter change (another $100) brake fluid ($100) Funny thing is I had a full maintenance done to the car 2 months ago. My current miles at the car: 81,000. Per the sticker on my windshield, I don't need oil until 87,000.00 miles. I told the guy that and he just pretended he didn't hear me.

At the time my car was done, I got into it and the Check oil icon was on as well as the anti skid icon was lit up. When I pointed that out to the guy, he just said I need oil. I pointed to the guy the sticker and he just took the car back and had his technician reset the computer so the 2 icons disappeared. I am so upset about the fact they saw a single woman and decided to take gross advantage of me. I will also post this on Yelp and I surely need a call back.

40

Hello Volkswagen customer care team, I own 1.6 Jetta 2010 with chassis number 107666. I had a problem in my gearbox for the 3rd time. I delivered my car to Volkswagen Egypt (Obour branch) on Monday January 4th.

I didn’t receive only 1 updating call from the customer service team, each time I was calling asking about my car status and after 18 days of waiting I received the 1st phone call from the customer service team telling me that my car is ready & the problem is totally solved but I need to pay for the general maintenance of the car so they can afford the spare part fees of the gearbox.

I went on Friday 22nd to Obour branch & paid the fees (4930 EGP) and when I tried the car I found the same problem after 2.5 weeks of waiting. I delivered the car again & they are checking since Friday 22nd without any updating call till now. What the hell is this customer service for a big brand name like Volkswagen. I need to open a complain & take its number please.

40

My 2015 car was towed in on Saturday to Vereeniging and since then they haven't called me to let me know what is wrong with the car. I am the one calling but they keep on telling me that they will callback. They also not offering me a courtesy car. I have a baby that needs nappies and now I am stuck can't go anywhere. Terrible service from Volkswagen corporate.

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