US Bank Customer Service
Rated 1.33 of 5 Stars
Based on 15 Complaints

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Toll free phone number: 651-466-3000

U.S. Bank is an American financial services holding company, the 5th largest commercial bank in the United States. The bank provides banking, investment, mortgage, trust, and payment services products to individuals, businesses, governmental entities, and other financial institutions.

U.S. Bank, provide a comprehensive selection of premium financial products and services to individuals, businesses, nonprofit organizations, institutions, and government entities. The company was founded in 1929 headquarted at Minneapolis, Minnesota and operates across 25 states across the U.S.

U.S. Bank was ranked third best in customer service within the banking industry, the banks payment and merchant processing services are global, and the wholesale and trust services are national. Their service area is primarily across major cities like Washington, Minnesota, Kentucy, California.

Common problems with U.S. Bank cinldue consumer banking, which products and services to the broad consumer market and small businesses, and encompasses community banking, metropolitan banking, small business banking, and consumer lending. Other issues include mortgage banking, workplace banking, student banking, 24-hour banking, and investment products and also it offers investments, brokerage, financial planning and insurance products and services to small and large business groups.

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US Bank Contact Information

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  • US Bank headquarters address

    • 800 Nicollet Mall
    • Minneapolis
    • MN 55402
    • United States
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating


  • Customer service hours

    24 hours a day online

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Top US Bank Complaints

Browse more than 15 reviews submitted so far


I was traveling and shut off 4 times. Every time i called in and verified myself and told my card would be working and it never worked. I was transferred multiple times but nobody could get my card to work. I went to differents atms and tried to withdraw different dollar amounts with no luck. I ended up using my southwest card the rest of my trip. I returned home and denied at walmart for $46. I called in to fraud department and supervisor couldnt help me and then refused to end call knowing i was going to give him bad survey. So he transferred me to mailbox that hung up on me.


My daughter attends Iowa State University in Ames. She has been in Ames for 4 years. My daughter put her debit card, no, not a US Bank one, in the ATM to retreive money so she could drive home for Thanksgiving break....the machine kept her card. She was there 11/15/18 at 10:15pm. The bank was called first thing in the am and was told the card was "kept" for a reason and was shredded.she said it is policy to never give back non bank debit cards... REALLY? And then the Bank Manager offered her to open a checking account....WHY??? What would that solve.
So no my kid who is 6 hours from home is trying to borrow money off of other broke college kids so she has enough gas money to get home for Thanksgiving break. THIS WOULD NOT BE HAPPENING IF YOUR MANAGER HAD ANY IDEA WHAT IT WAS LIKE TO BE A COLLEGE KID OR ACTUALLY CARED. I understand that you wouldn't know if an debit card belonged to a kid but I would think that there could be a "holding" period for these situations....not only do kids use those machines but so do the parents of those children.

This is a college town and there are kids from all over and most will not have a US Bank Debit card. I understand policies.....but in a college town you may want to consider having a Manager who understands and wants to help kids and do what they can.

I will never bank at nor recommend US Bank to anyone!!! If I could have given you a negative star, I would have.

Very poor customer service.


I was depositing my wife pay roll check at my account for last 5 years while she present at the bank counter with proper id. Suddenly 09/21/2018 at 4.30pm, me and my wife went to the counter line was big susie howard called me to take deposite, She ask me why my wife do not have an account at us bank,i replied she do not need one. susie howard replied today is the last time she will take my wife deposite at my account, I reply that i was depositing for last 5 years, and also where the bank policies say that,its not accepted to deposite my wife check while she is present at the bank, she replied she is assist manager what she said is the law, she was harrasing me in front of 20 other customer. i been with us bank for last 15 years,and maintaining good relationship. I felt she harrassing me. I also call my branch manager Mike Mcdonald at meadowood br, reno nv and he explain that susie howard is wrong as long as my wife present at the counter with proper id, she can not refuse to take the deposites. waiting for reply from proper authorities.

khairul khan



Delaware, Ohio 43015. Kroger Branch I didn't catch the reps name. Male with a beard, mid 30s, when I got there he was friendly, asked about my employment and I told him how I was currently unable to work and living off my father. I had two checks from my dad for 700 total (from US Bank) and told the rep I wanted the cash. He told me he could only give me 500.00, nothing more, even though I had cashed more than one check at a time there (for more than 700) multiple times. I also have a joint account with my father with way more than that in it that we use as an expense account. As I walked out a lady stopped me and apologized and said she overheard how rude he was. I can't believe that guy has a job in customer service because of his attitude and his appearance.


To whom it may concern:
July, 18, 2018

My name is Ron Gibbs, and today, July 18, 2018, I was in Smith’s Grocery store in Dayton, Nevada 2200 US Highay 50 E, Dayton Nevada 89403-7352. SF-NV-6850 at approximately 12:15 PM conducting business at the U S Bank branch located in that store. Having just opened an online account at U S Bank, I needed to get a direct deposit and make a deposit to the bank in cash.

While in the process of doing this, the subject of my address came up, which is at the Dayton RV Park. The young lady, fairly short with blond, or reddish blond hair made a statement that I consider to be totally unprofessional about the manager of the RV Park.
Her statement was “he is mean”, and I said “mean”? I find him to be a very nice guy, and he takes good care of the park, and is loved by all that live there”. Her reply was “well he is mean to a woman I know, but that may be because she is crazy” while making small circles round her ear with her finger. I find this TOTALLY unprofessional, and akin to plain gossip! I know we live in a small community out here, but I found this to be very distasteful, and as a matter of fact slanderous to the park manager, whom I have reported this too.

If he decides to take legal action, he will have a copy of this letter to back up the facts. The tellers name is Amber Elking, and I feel she should be warned about idle gossip, and what effects it can have on people she doesn't even know.

I am now wondering if I made a mistake by moving my banking to US Bank.

Most sincerely,

Ron Gibbs

Acct. Number: 153796087671


You keep on taking thing off my on line banking.So I have to move them to my page.


I have been in the process of a mortgage assumption over 4times in the past year. The first was denied due to debt to housing ratio, the loan officer advised to try again since I just got a new job, it was denied a second time, The third time my father co applied with me and it was denied again due to housing to income ratio despite the fact both of our credit scores are in the high 700s and combined income is over 180K a year. I was told by the loan officer , Ciera Boyd, that it was due to my father not going to be a resident in the house when in fact he was due to a recent separation. I applied a fourth time listing my house as his primary residence. Every application took two months and cost me money. The communication beteeen the loan officer, Ciera Boyd, was extremely bad. No phone calls were returned, emails were answered sporadically. I do not understand why US Bank is showing no interest in keeping my mortgage with them and forcing me to seek refinancing at another institution. Other banks are calling me daily to have me refinance with them but US Bank won’t even return phone calls. It has been the most frustrating experience I’ve ever had with a banking institution. I have bent over backwards in supplying all documents and statements requested in a timely manner and US Bank has done nothing to assist me or keep me informed of the status. My interest rate is 3.75and to refinance will cost me much more money as interest rates have climbed. I would like my case reviewed and told why I’m being denied after I have done all I can. The problem of my father, who is a coborrower now , not residing at the residence has been resolved. I have wasted almost a years time and have gotten nowhere. The customer service is atrocious. My case number on the fourth attempt is
6800894537. After waiting months I finally stent an email saying I’m withdrawing my application . However, I do not want to after investing all this time but I had no choice as was getting no information from US Bank and I have to get this mortgage assumption done or refinance elsewhere. Please advise what I need to do to get this application active again and approved. There is no reason I should have been denied. If I am denied then the loan officer has given me false information asking me to reapply for a fourth time to specify my father will be a co occupant, I would like someone at US Bank to help me keep my house. I have more than enough income and great credit scores. I have consistently paid my mortgage promptly in my own despite my current co owner not assisting at all. There is absolutely no reason I should be denied and I would like to file a formal complaint.


I went into Us bank of Dickson to cash a LTD check for the amount of 6,602.69 and I was shorted 500.00 and was told that the matter would be taken care of and I have not heard from any one at this branch or from anyone else. I live on a fixed income and this hurt my income very much. The teller was Judy Anderson Dickson Office 723 College St Dickson Tn 37055. The Date was 3/27 or 3/28 . I would appreciate if someone would contact me on this matter my phone number is 615 209 8338. Thank You Danny Privette


went there Wed. to take money from savings into checking to pay on 2 credit cards. that did not happen. the cashier paid one of my credit cards with that money. today, i had to move the money again. the lady cashier said oh! it paid most of your credit card that's good. she then said, you have enough money to move some into your checking acct. again. it is not up to her to feel how i should manage my money or to assume i am so financially secure i have other bills to handle which is none of her business or where my money goes


My son James l iiii just became the beneficiary of a annuity from my father, that past on 11/11/16 . He need d a medallion stamp. On the phone he was told that, the Westland branch of US bank. Could do this. At 5:00 on Friday 2 he was told that he didn't have the proper paper work. I when to the bank to find out what was the problem. After arguing with Tara Huffman for 15 - 20 minutes. Your manager helped James the third to make the proper phone call to have the info faxed to the bank.

After another 45 minutes the stamped paper work was given to him. After all of that I was very angry. I said I wanted to pull my 40,000.00 out of this bank. This same women said she could help me with that right now. In my opinion that woman could have helped jimmy get the paper work faxed to her, and it all could have been taken care of in a hurry. This woman had her child sitting on her lap and just didn't want to do anything, she was ready to leave. Very disrespectful and not very good costumer service. I still might pull my money. But I would like to talk to a person, about this.


Only one ATM in Hibbing Minnesota 55746. ATM has been empty, no cash available five times in the last month, minimal. I have to go to US Bank to get cash from their ATM with a three dollar fee. Three dollars to access my own money. I may as well get rid of Wells Fargo and open an account with Us Bank. I will do exactly that Monday morning. Good bye Wells Fargo.


Deposited 6 digit check from a local bank into US Bank. Initially told it would be available in two days. Then bank called and said we would not have access to my money for 5 business days. Today I was told I would not have access to my money for another week. I had an existing account and I opened this new account 10 days before my recent deposit on 9/1/2016. I was told today I could not touch my money until 9/14/2016. If I knew this when I deposited the bank check I would never have opened an account.

When I tried to get the issue resolved I was made to feel like I was criminal wanting my own money by your customer service department. No one would make any effort to correct the situation. My only option is to wait your bank out. I will be asking for cash withdraw of all of my fund due to dishonest conduct of your banking staff in the Mt Pleasant, Iowa branch. I am within my right to ask for a cash withdrawal. My attorney believes that US bank's conduct and policies to be fraudulent.


Been waiting on hold for thirty minutes now just trying to get my account number to pay my lease payment. Is this a joke or what?


I made a mortgage payment through their app and it said it went through and was confirmed. Now it's saying no payment was made.


I have banked with US Bank for many years. I have a checking account, three credit cards, a personal line of credit, a personal loan, as well as a car loan with US Bank. My payment history is exemplary. Also, my family owns five rehabilitation centers. All of my accounts concerning these companies are also connected to US Bank. About two months ago, I wrote a check to someone. I dated the check 3/1/16. I found out today that the person that I wrote the check to cashed this check (at a branch) on 2/26/16. I called US Bank customer service today to put a stop payment on this check.

This is when I found out that the check had been cashed on 2/26/16. The customer service agent I spoke to was named "Donna". She was extremely nice and helpful and told me that this check should never have been accepted or cashed by the US Bank branch as the date on the check had not come to fruition. Donna then said that she would transfer me to a supervisor who could help me resolve this issue. I cannot remember the supervisor's name but she told me that their was nothing that could be done about this issue. I explained to this supervisor that I had all the paperwork from when I officially opened my checking account with US Bank and that the paperwork says nothing concerning the fact that US Bank does not recognize a post dated check and that US Bank will cash a check no matter what the date is (in this case a post dated check).

I then told the supervisor that I wanted to put a stop payment on another check that I had written to the same person that is dated for 4/1/16. This supervisor said that I would be charged 31.00 for the stop payment fee, which I am fine with. Then this same supervisor told me that even though I was being charged for this stop payment, their is no guarantee that the bank will actually "catch it" and that the check may still be cashed even though I authorized the 31.00 to be debited from my account for this stop payment. She told me that sometimes US Bank tellers "miss things" and this is why, even though I am being charged for the stop payment fee, their is no guarantee that the check may still go thru. She also told me that the teller who cashed the 250.00 check on 2/26/16 should have checked the date on the check and shouldn't have cashed it but again, sometimes things "get by" the tellers. This supervisor also said that "it was against the law for US Bank to returned these funds to me" Are you serious?

I contacted the Federal Reserve Bank's complaint department and they told me that this statement is false. I am shocked that your employees are allowed to lie in such a blatant manner. Personally, I am amazed and frankly, disappointed that some things "get by" your tellers and that, obviously, my money as well as all of your customer's money is clearly in the hands of US Bank employees that "miss things". For the most part, I have had good experiences with US Bank. This is why I sincerely hope that my 250.00 check that was cashed because one of your tellers "missed it" will be resolved. I am now out 250.00 not to mentioned I am out 31.00 for a stop payment fee that may or may not be effective because one of your employees may "miss it".

I am quite sure that this is not how US Bank truly operates and I trust that I will hear from someone very soon with a solution. I would like my 250.00 returned to me because a teller "missed" doing her job. I would also like some kind of a guarantee that the 31.00 I spent today to cancel another check will actually be effective.

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