BB&T Customer Service
Rated 1.5 of 5 Stars
Based on 14 Complaints

Contact BB&T Corporate

Toll free phone number: 336-733-2000

Branch Banking and Trust Corporation www.bbt.com is one of the largest financial services holding companies in the Unites States. In 2014 their assets were reported as US 184 billion. BB&T is publicly traded on the NYSE:BBT and has over 33,000 employees as of 2015. Financial services offered include banking, lending, investing, retirement and insurance. They are a Fortune 500 Company.

If you have a problem with your BB&T account or service received you may call 1-800-226-5228. You may also find Contact Us information here. There are printable pages and Customer Service tools here. If  you would like to send postal correspondence to CEO Kelly S. King you may address you envelope with Branch Banking and Trust Corporation, 200 West Second Street, Winston-Salem, North Carolina 27101. The corporate office phone number is 336-733-2500.

Alpheus Branch recovered from the Civil War, enrolled in military school, married and started a small mercantile business. In 1872 he joined Thomas Hadley in starting a private banking firm. In 1913 the charter was changed to read Branch Banking and Trust. Social presence may be found on Facebook, Twitter, LinkedIn and Google+.


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BB&T Contact Information

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  • BB&T headquarters address

    • 200 West Second Street
    • Winston-Salem
    • NC 27101
    • United States
  • Company website

  • 1-800 phone number

    336-733-2000
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top BB&T Complaints

Browse more than 14 reviews submitted so far

20

2 years ago I made a loan for my car the Banker Efron did not file my title after 2 attempts to get my tag They still did not solve the problem.Bb&T claims they list my title. I was in an accident 5 weeks ago Geico can not pay off the car or pay me because the sorry job performance at the Fort Valley and Warner Robins Georgia branch’s Both office are giving us the run around the excuse today is supposed to be the day they were to get the title and now we believe they’re playing games. We’ve tried to a number to the corporate office to talk to the president. BB&T is being deceitful. Yet bank robbers go to jail. I need help today so I can get my money to pay off the loan and receive my money. I think both banks need new help including management. When this is resolved I’m changing banks. We’ve been with this branch since it was First Macon then Colonial Bank the Fort Valley Georgia branch is closed today for inclement weather. It’s about 70 degrees. Someone needs to call us an resolve this today. They even refused to send geico a letter to resolve this issue so we could get our payment. Is this illegal? Get out of the meetings and help us.

20

Called this morning was speaking with a lady about a card I received. So basically she was like did you read it the paper it says it on there. Then I said if I really wanted to open an account with your attitude would make me not want to. She wouldn’t give me her name then I called back to try to speak with someone different and she kept hanging up the phone. I called a different BB&T and the lady gave me Nathan names cause he is the manager I called back and ask for him she hung up again. I would like to report her but she is not letting anyone else answering cause I told her I was reporting her. I need your HELP!!!!

60

Yes...My son and I have an account (joint) at the Scotland Neck, NC branch and he went in yesterday afternoon to cash his check. A teller by the name of a Mrs. Watson...was very rude and unprofessional towards him after he stood in line behind a caucasian woman tstanding in front of him. He said she helped the lady in front of him...then told him to go to the other teller. She never had did this before. He says he didnt ask him to go to the next teller she told him in a rude manner. I feel this issue needs to be addressed accordingly. If you work inside a bank as a teller and I do not care for how ever long you been a employee there. You should treat all customers respectfully.

20

Dear BB&T,

I have enjoyed going to the lobby of the Main Branch bank @ Church street in Huntsville AL and was able to watch FOX NEWS. Apparently, some other customers complained and forced the bank to play a different channel. That is not right or fair to other customers that dislike their choice. Please change your policies so that FOX NEWS is on equal to the amt of time of other channels....or...put it on a business station like FOX Business or CNBC.

If fairness is not evident in BBT policies, then I will reconsider my banking options.

A Customer...

20

I wanted a tellers check for estimated tax payment. I requested it included “ from” information ( Michael J and Rosalie Morris) to reflect the name under which our taxes are paid. The teller withdrew the amount requested and issued a check payable to me . I told her it was incorrect but she acted confused. I said to cancel it at which point she did a withdrawal. I left . I returned the next day to try again with all the information written out for her. She got the “from” information wrong typing in just “Rosalie “ Maria Martinez ,the manager was nearby. I requested her help. She said to write in the other name, that the IRS didn’t care who sent it . and the sender had to reflect the person standing in front of the teller. The check needed to be correctly worded since as head of household Michael’s social security number was to be listed . I left and returned with copies of correct previous checks at which point she rudely took the incorrect check and after some time returned with a correct check acting very annoyed. It should not take 3 trips to get a correct check. Our deposit was about $3/4 million. I have withdrawn some and an thinking of taking down to the minimum since it has some direct deposits going there. *A foot note, our
living trust is with BB&T.
We have dealt with your bank for many years . The present manager seems to be lacking, and the teller I dealt with was patently incompetent.
Thank you, Rosalie Morris

20

BBT has no respect or care for government employees and especially a disabled Vet. Went to them “2” months ago for loan to build our dream home in the Smoky Mtns and still do not have approval. We have excellent credit and all our accounts with them and they review us as criminals! After 2 months they ask for something I CANNOT provide them with from my TSP loan because I do not have the means. Even TSP themselves said they never heard of such a request. I provided them everything I had that showed the loan date processed and coming out of my pay but someone at BBT said not good enough! Here we are after “2” months with no loan, contractor has to push our build date back in which has increased our expenses and stress. I encourage veterans and government employees do not use this bank they do not care how they disrupt a persons life and there was no cause to. I wish I never used them. They have collected fees from us but cannot deliver!!! I have never been treated this way in my life by a bank. I guess they gave grown so big they forgot about the little people they started with, they just step on us now!!!

20

BB&T gave me a fake $50.00 bill and now I am out of my money.
The response was as if I did it and to take my bill back, the teller.

Not good practice.

20

Dear Sir,
I am sending you this in reference to the dismissal of Judy Cloninger this past Thursday from the Ellerbe Branch. There has been an outpouring of support, outrage and disbelief. I will not got into the reasons for her dismissal but would like to say that there is a consensus of loyal customers that believe that this was unjustified! I am sending this to ask one thing, please contact her and get her side of this. No one did this! I think it only fair for you to get her side of things on this matter. Her cell number is, 910-206-9141, her Home number is 910-652-5180. These are unpublished numbers. Whether this results in her rehiring or not, I believe everyone should be given a chance to respond to charges against them. Thank you in advance.

Linda Gunsallus, a BB&T customer.
Sent from my iPhone

20

2700 Park Crossing Way # 509
Lilburn, GA 30047
marysrufus@ yahoo.com

February 13, 2018

BB&T Corporation
200 West Second Street
Winton-Salem, NC 27101

Dear BB&T customer resolution department
Re: account number SENIOR CHECKING-MM 1110007741638
Unfortunately, the worst banking experience in my life your branch manager, Mrs. Simmons has not performed well based on the service received on January 12, 2018. My visit to the bank branch location at 4700 Lawrenceville Highway, Lilburn, GA, her behavior was ghastly, thought that a gang member was cornering me, that’s just how she presented herself, while in the office with the branch manager her voice escalated everyone heard her voice escalating from her office, her staff members and the customer who was sitting in the lobby of the bank. I ended up having to take 2 breathing treatments in her office and in the office of Jose Campos branch banker 1V.
I went to the emergency room after that event because my heart was palpitating and having chest pain, and it was difficult for me to breath thought I was having a heart attack.
I have spoken with several representatives from your customer complaint division and it seems nobody is following through; on 01/12/18 spoke with Greg Fischer (404) 290-4700 (the branch manager’s supervisor), 01/16/28 Mrs. Ginger Mitchell 1888-628-3926 your complaint department and 02/01/18 Tekelila Everett complaint department.
I accumulated a doctor bill from the emergency room visit, to resolve the problem, I would appreciate you pay the emergency room bill.

I look forward to your reply and a resolution to my problem and will wait until February 20, 2018 before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at (404) 484-1735.

Sincerely,
Elaine Ballard

40

I ordered some incontinent supplies. I have a shipping pass. When it took longer than the two days I needed I cancelled my order. On Sept.11 my BB&t account was debited. $16.84. I sent Walmart. Com copies of two different cancellation notices but still I am debited that money. I am a seventy year old woman on social security and the money y'all debited is my medicine money.

20

This has been the worst financial manager I have used. I recognize that the above account is very small in money amount but it never made any money so why does he continued to take management fees every year. Fees should be subject to performance. I recently inherited some money after my mother died and I decided not to have anything to do with BB&T because of his poor performance. I would like the transaction fees replaced into my account; I am not interested in the rules of established banking; those were abolished by the 2008 crash and they didn't seem interested in rules then. He reflects terrible customer service, indifference to his clients and the obsession of banks to get fees no matter what.

20

Went to bb&t bank in orange city Florida on Saxon blvd on 03/01/20169. I experienced poor customer service, and have been doing banking with them for a very long time.

40

Loan officer and processor are incompetent and do not know what they are doing in South Florida. The loan originator does more talking than working. Both the loan originator and processor do not return calls. Underwriting seems to be doing a horrible job as well. This has been the worst experience. BB&T customer service sucks. No one is ever in the office. No one return calls.

80

Looking for a convenient, affordable, reliable way of investing in mutual funds. Well BB&T is where you can get expert advice and plans to invest your money. I invested in the income mutual funds that gave me a relaxation about the investment I wanted to make. These are less risky than the normal mutual funds other companies have to offer. Stable price growth which one can expect. Why worry about investments when BB&T takes care of such things. The plan I opted for has tax exemption and provides me a tax free income. I feel relaxed now about my money. BB&T offers you to open a savings back account, credit and debit cards, retirement plans, online banking facility and many more. While I was investing in mutual funds, the executive has explained in detail about the plan so that I make sure I am investing in the right plan. Thank BB&T for taking care of your customers.

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