Scott Brand Customer Service
Rated 1.59 of 5 Stars
Based on 27 Complaints

Contact Scott Brand Corporate

Toll free phone number: 1-877-856-7268

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Scott Brand Contact Information

Report complaints to corporate and get satisfaction

  • Scott Brand headquarters address

    • P.O. Box 2020 Neenah, WI 54957-2020
  • Company website

  • 1-800 phone number

    1-877-856-7268
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm CST, 5 days a week

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Top Scott Brand Complaints

Browse more than 27 reviews submitted so far

20

I have used this product for years because it was good on my septic. But now in the last year I see that the sheets are a lot thinner and will not rip at the perforation. Bad quality product now.

20

purchase 45 package scott tissue at sams club worst tissue I ever purchased I have another pk I am returning it to sams I would never buy this again 843- 650-9409 mary

20

I am thru buying scott toilet paper after many years. there is so little on the roll that I am changing it every few days. Why don't you make a large roll like you used to and charge what you will? No one is fooled by your advertising. Make the cardboard smaller and the paper more. Say that you are providing more for more money and people will buy it..You need new management!! Dolores McCalla

20

SOrry, but quality has slipped?
Perforations are imperfect, most of recently bought rolls can't be torn on any line.
THanks,
GST

20

My recent purchases of Scotts bath tissue have been disappointing. The rolls of tissue are now thinner that they have been in the past and are so thin that they tear very easily, even when the sheets are doubled or trippeled. My wife is so disappointed that she wants me to go to another brand. Do you plan to make the tissue thicker, because I know you have had many complaints lately about this.

20

the toilet paper should in reality be called paper thin tissue paper,I don't know how you people have the nerve to sell this product,it is pretty bad when you can see thru it,it is that thin.never have I seen a toilet paper that thin.I think the best use for that scott's toilet paper is for use in wrapping a gift,or maybe that tissue paper is thicker,than your toilet paper.You people are really ripping off the public with crap like this product.My husband picked it up by mistake,and he will never make that mistake again.

20

Worst toilet tissue on the market.
How do you stay in business?
Too thin, not absorbing, flimsy and very harsh.
We have nine rolls to give away!!!’

20

From: Carr, Robert
Sent: Monday, March 4, 2019 12:50 PM
To: 'return@amazon.com'
Cc: Collette Carr (collettepcarr@gmail.com)
Subject: RE: Your refund for Fire 7 Tablet with Alexa, 7...
Importance: High

Dear Amazon,

This is not acceptable. The receiver waited all of the day for the package!! She phoned UPS and they informed her that they could not find the address. They did not even attempt a call. The area has had this issue before. I would like to place an official complaint!

She is on Cc: in this mail and I will let her chime in at her discuss☹. This was a gift for our ailing mother…..

مع خالص الشكر والتقدير
Regards// Robert Carr (Robert_Carr@dell.com)
Senior Advisor, Account Services Manager
Emerging Market
ISO, ITIL, CEH Certified

20

We recently purchased your Scott Brand 45 rolls, 1000 sheets per roll at Sams Club in Bloomington, il. I have to say it was,the worst toilet paper we have ever used. we didn’t even use a quarter of the very first roll. It’s very thin and a terrible texture. We gave it all to Goodwill. We,are both retired and it was such a waste of money. We were very disappointed and now we have,to go buy another brand that has some,thickness and texture to it.

20

Brought scott tolet paper 1000 sheet the rolls were very very thin.it was only 1 layer also

20

My wife and I have been married 59 years, and since married have bought Scott's toilet paper, Like our parents before us.
Recently have noticed paper getting thinner, and became more narrow.
Several weeks ago I bought a large size #1 Value Brand Scott 1000 sheets per roll.
Unscented Bathroom tissue one-ply..

They are hard to tear because of no pefferation, and comes off in pieces and uneven.
Like everything else money is the bottom line, products are made less in satisfying
the customers and more in getting more profits for shareholders. Did not check
stock market comments on and your profit line, but I imagine you are
doing quite well.
It is a shame that a company such as yours is putting out a low quality product
not in line with your previous products. I did purchase a 4 individual rolls, and
was a
ble to tear a little better, but still not up to your previous standards.

20

Your toilet paper has given me a major infection what is it that can be done about this would you refund me or send me something because I’ve never had a problem with your products ever

60

I only use Scott toilet tissue ( for many years now ) , recently the last 2 large quantity packs I've purchased have had many rolls that start to shred small strips as I get to the center of the roll. Therefore much paper is going to waste. I am enclosing an example of a current roll I'm using. Thank you in advance.
Mary Spina 215-605-0883

20

I bought Scott Paper towels (UPC)5400036922- (L) 5086UO1174- yesterday from Walmart but the Scott Paper Towels got the big pack at Walmart and those are the select sheets and not any of the rolls will tear apart at the choice spot. Must have missed the inspection line. , very confused to what is going on with Scott corporate? I am a very loyal customer whom swears by your products and this past time I have been very disappointed with my purchase.

I feel as though I deserve the same loyalty in return and I didn't receive that at all. The towels were also so thin that the crumbled when they got wet. The management of the store told me to complain to your company regarding this matter. I do hope you address my complaint and I hope to continue to be a loyal customer as I have been for the past years.

40

I've used Scott Single ply toilet tissues for decades. Never did Scott TP leave particles on your bottom never in the decades I creamed my face and removed it with Scott's TP did it leave particles on my face. It even looks different than the single ply for years that I bought. I will never purchase Scott's single ply toilet paper again......to make more money you ruined the quality.

20

I bought a single roll of tissue paper and found absolutely no perforations in the entire 1000 sheets of paper. I hate seeing any left over paper hanging after using the roll, but because of this defect, I had no choice and was very disappointed in the product.

40

Loyal to Scott 1 ply Bathroom Tissue but last 12 pack purchased in SE Pennsylvania. June 2016 will not tear at perforations resulting in a diagonal tear 8 to 12 inches long. Makes me wonder if it was done with purpose so that the roll would be used up faster. Is this a scam by Scott corporate to extract more money from loyal paying people like me?

60

I have no complaints about Scott Paper products. The tissue is very good and I have always considered it among the best in the market. However, I do not wish to be on your mailing list for such a sample.

I never requested a sample of your top secret toilet paper and I was very, very disturbed to receive this in mail box today.

I considered it an insulting joke and in poor taste. I am a modest woman who hold certain religious beliefs. This is very, very offensive. I have a good mind to contact a lawyer.

I never requested a sample of this product from you. I never signed up anywhere on the internet for this roll of tissue. How would you feel if someone sent you a roll of toilet paper in the mail without asking for it? This is VERY BAD marketing!! Shame on YOU!!!

Please remove my name from your mailing list. When I need to purchase toilet paper, I can buy my own Thank You

Sonja

40

Instead of the cheaper rolls..my mom talked me into buying the 1000 sheet rolls..so I bought the 12 pack...1/2 threw a couple of rolls...the perforations were not cut very well..and my 6 and 9 year old children had to tear and rip them off..and then unable to use them..when you get towards the end of the roll..the perforations are back..but in the meantime...we have lost alot of tissure.. Thank you for your attention to this problem...you can reach me at Andrew Anello 802 Hinesville Ga..31313 or at my mothers Email above

Sincerely
Andrew Anello

20

I have a complaint about Scott Brand TP, it's thin toilet tissue advertized as a great value but it's not. I recently purchased a 12 roll pkg. which claimed long lasting value septic safe. In order to use it you need to use four times as much as my other brand ( Members Mark from Sam ) and even then it is thin. The one ply was in small letters and hard to see. It certainly is not long lasting as one has to use way more. Awful product!

60

I Have been buying your TP for many years and I really like the new triple roll tp. But you have cahnged it and we get less, you are making the paper core larger which mean less tp. The consumers of your tp are not stupid and we have noticed the change. Why didnt you leave it alone. I am going back to Charmin they are better and didnt change the core.
Shawn Conley.

60

Scott toilet paper seems to have adopted the “less is more” philosophy I have noticed lately.  I have been using Scott tissue paper for many years now and have never had a complaint about their toilet paper, until recently I’ve started to notice that their prices are going up slowly and the rolls are not as wide as they used to be.

They look thicker though, so I thought this was just my imagination at first.  Now I am convinced as I compare Scott with other tissue papers in the store, they are even more narrow than some of the cheap store brand labels.  What’s more annoying is when a company puts a “new and improved” label on a product that is just the same or even worse to try to trick consumers into thinking they’re getting a “better product.”

I can tell you right now, that’s not the case with Scott toilet paper.  What’s the deal?? Less tissue paper for MORE money?  I am disappointed in you Scott.  Also, you’ve cheapened whatever material you use to make the toilet paper. It’s not as soft anymore; it feels more rough and gritty!

I have actually already bought replacement toilet paper and have been using the last of the Scott tissue for cleaning the bathroom sink and wiping around the toilet.  Gross jobs call for gross toilet paper.  Sadly, I wouldn’t even use this toilet paper to blow my nose with.  So far, I am a fan of Quilted Northern and have been very pleased with the quality and price of their tissue paper. Hopefully they will keep up high quality and economical standards.

40

I am a long time customer of Scotts Bath Tissue. For some time I have been experiencing irritation from this product. I can no longer say that this product is not only good on our septic but also safe for our family. I have no other choice but to find another product that will not cause me irritation and discomfort. I have tried other products such as georgia pacific tissue and had no side affects. I have studied some changes in tissue in general and found that they are adding too much chemicals to these products also we have made products cheaper in quality. not sure if this recycling business is part of it. i’m just saying. consumers beware, we demand quality. we will no longer except anything.

40

I’m 89 and we have been using scott ever since I can remember. My complaint is about incomplete perforations after each sheet of toilet tissue causing the sheets to rip and waste paper. This, I guess is trivial. But it’s been going on for a long time. The company must be more interested in output rather than quality. And maybe they’re right…money is more important than quality. And let the machines run until they really break. After all, what’s a few perforation? People will buy the tissues anyway because it’s a neccesity. If the price is right, people buy. That’s my two cents. Have a nice day.

40

I have been using Scotts toilet paper for over 30yrs. I have noticed a steady decline in the quality of this product, as well as the rest of my family. I would think that quality would come first in a company with such a reputable name…I dont know maybe your company has joined the rest of the corporate,world that money is the first priorty and quality is secondary! It used to be that your product was more economical because you got more for your money, not true anymore. Yes I know its “just” toilet paper, but like everything else you cheapen your product and still charge the smae amount or more!

20

Hello, I have used Scott Tissue toilet paper since 1980. I now am stopping, at first the rolls were getting thinner and thinner, so I began buying the “soft” I now no longer am a customer. I officially will not be giving Scott toilet paper product anymore chances unless you make it like you did in the 80’s, it was never super soft but I do not need that. I wanted the product that had value that I used to be able to purchase. Thank you!

60

I have used Scott Tissue Bathroom T. paper for almost my whole life and LOVED IT…what in SAMS HELL happened to the rolls you are selling NOW !! They are TERRIBLE !!! You can’t even take care of business without using 25 sheets to finish the job … ITS WAY TO THIN…I had to go out an purchase another kind of t.paper. Waiting to hear your comment!

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