Bed Bath & Beyond Customer Service
Rated 1.39 of 5 Stars
Based on 18 Complaints

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Bed Bath & Beyond Contact Information

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  • Bed Bath & Beyond headquarters address

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  • Company website

  • 1-800 phone number

    Toll-free number pending.

  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Bed Bath & Beyond Complaints

Browse more than 18 reviews submitted so far

20

I was in the Manahawkin NJ store today about 1030am to get 20% off what I bought. I had problems getting the emails so I found one and printed it they said it was no good but the manager would probably take care of it due to the problems well the manager was quite rude and since she was just talking and would not let me speak I finely told her to shut up and try listening to the customer and with her smartass attitude gave me a look to let me know she just did not care so I left. Your manager was the ruddiest person I have meet in a long time.

20

Purchased a pillow yesterday. Use my 20% off coupon. Realized as soon as I got home that I had accidentally bought a stomach/back sleeper instead of a side sleeper. Went to exchange it today for the other one and they would not let me have my 20% off. That is ridiculous! I am a good customer and really wanted that pillow. Not happy that I couldn’t have still gotten my discount. Will rethink future purchases for your store!

20

I went in the store to exchange an item and buy other items. The customer service told me to go stand in the check out line which was very long.When I finally got closer one checker told me to come over but as I walked up the other checker rudely told me to stand back. When I said that the other checker told me to come this employee told me no she didn't she has another customer so just move away. I said I don't expect to come into a store to buy something and be yelled at and basically called a liar. Another man in line confirmed that he heard the checker call me over.
When I finally got waited on to exchange an item I was told I could go get the one I wanted but I'd have to stand in the long line again.

It is so much easier to order from Amazon and not have to put up with rude employees. I took my item and left. It shouldn't take an hour to exchange something and be treated disrespectfully in the process. The store is 10770 Sunset Hills Plaza. St. Louis, Mo.

20

I purchased a Crock Pot Thermashield 6 qt about a month ago and used it for the first time 3 days ago. The smell was so bad I had to put it in the garage to finish cooking. It smelled like burning wires. Anyway, I took it back to the store in the box. I don’t remember the daytime managers name yesterday which was Dec. 17th but he was not trying to please me. I did not keep my receipt which I usually do until I know I am pleased with my purchase. He wouldn’t even give me store credit or make an exchange for another crock without my receipt. I guess he must have thought I took it out of the store without paying for it which would have been very difficult because it was so big and heavy I couldn’t even lift it. Anyway, I was pretty angry which is not my personality. He was very hateful and I will never go back into that store again. I have been a long time customer and have always been treated with respect. I did use a 20% off coupon. I did pay cash so I don’t have a credit card or check for proof of purchase. I was at the east store in Wichita, Ks. Connie Wolf

20

CASHIER WAS EXTREMELY RUDE AT THE STORE ON QUEENS BLVD.

20

(0) if I could. 1 Came yesterday with a keurig 2.0. Not working. Associate checked if could be returned/exchanged with Management. He said yes come back tomorrow since you don’t have it including GARY the Mgr. No problem. Came back today and Gary told MYA take care of it. Knew I didn’t have receipt but said ok. MYA needed help and JASON said will give you $16.00 credit. I drove 82 miles round trip for that. What an insult. Have been coming to BB&B for over 20 yes. NO MORE

20

They have an employee at the Daphne, AL location named Jacii Sherouse, she is a very rude and hateful person. I really didn't need to hear about all of her drug use while she was rudely on the phone and customers were waiting to be helped.

20

I went to bed bath & beyond store in Middletown, new jersey looking for an advrrtised product. I looked online, and the report was that it is availale at the store. when I got there, one cashier could not be boyjered with directing me to the area where I would find it. another then directed me in the right direction. when I got to the area. it was nowhere to be founr. then a salesperson happened to walk by and when I asked why the product was not available, she said you cannot always believe the internet.
I went home and purchased the product on line.
this is why stores are going under. nobody cares anymore. very. very sad.

20

bb&b really does not care about there customers i already put in 3 complaints and no response other than please be patient as we resolve the issue. so i call the store to check on my order and some person named Ronintia talks to me as if i, 2 years old ? very rude and very condescending. I will never shop here again and let everyone i know how horrible bb&b is money driven not customer driven .

20

I PURCHASED ITEMS FROM YOUR COMPANY AND THEY WERE SHIPPED VIA FEDEX. FEDEX REFUSE TO DELIVER MY ITEM WHEN I CALLED CUSTOMER SERVICE NUMBER THEY DID CONTACT FEDEX.ANDCAN ADVISED THEY WOULD BRING THE ITEM OUT AND STARTED LISTING CONDITIONS FEDEX DEMANDED. I ASKED FOR THE ITEM TO BE RESHIPPED USING USPS OR UPS AND I WAS INFORMED THAT I CAN NOT CHOOSE THE SHIPPING SERVICE. I CAN CHOOSE WHERE I SHOP THOUGH. QUESTION IS IS BED BATH AND BEYOND NO LONGER WANT ME AS A CUSTOMER IF SO I CAN TAKE MY BUISNESS ELSEWHERE. THEY PROVIDER YOUR COMPANY ENTERED INTO A CONTRACT WITH TO DELIVER GOOD FAILED TO DO SO AND CUSTOMER SERVICE CAN NOT DO ANYTHING ABOUT IT. I DO NOT WISH TO HEAR BACK BY A PERSON AT YOUR COMPANY WHO CAN NOT DEAL WITH THIS ISSUE OR IN A FORM OF WERE SORRY YOU HAD A BAD EXPERENCE. I WANT TO KNOW IF YOUR COMPANY WANTS TO RETAIN ME AS A CUSTOMER AND BY DOING SO WILL EITHER ENFORCE THE AGREEMENT ENTERED IN WITH FEDEX OR SHIP MY ITEMS BY A COMPANY WHO HAS NO ISSUES DELIVERING ITEMS TO MY HOME. 912 424 4376. AS A SIDE NOT I DID CALL THE MAIN OFFICE AND LEFT A MESSAGE AS TO WHAT WAS HAPPENING AND HAVE NOT RECIEVED A RESPONSE AT THE TIME OF THIS COPMPAINT.

20

Saturday August 19th at Las Palmas shopping center in El Paso, Texas

There was a huge confusion up at the register's and customers were just moving around trying to find a register. My husband who is a CPA, was talked down by the gentlemen in the front registered with no uniform who was so rude. The customers all looked at my husband with disbelief, and the could probably not believe this gentlemen. My husband was so humiliated that he put the stuff down and walked out the door.

We love your store, but I guarantee you that my husband won't be back for a long time. Your employees should realized that any customer that walks through the front doors and buys merchandise helps pay for their paychecks. As consumers we have options and your employees should realized that.

20

Since you injected politics into your store and removing all Trump products, we will no longer shop and support your store. Will put block on email and trash your flyers.

20

I am beyond upset at the indecency of Bed, Bath and Beyond located in Chicago Ridge, IL to knowingly put a returned, highly defective storage bench on their shelves to be re-sold to an unsuspecting customer (myself!). I could tell the box was taped closed and made a comment to the sales associate. They assured me all would be fine and don't worry, I can always return it. The box was extremely heavy and I am a 60 yr old short female. I had to carry this from my car to my 90 year old fathers new residence in an assisted living quarters, which was near impossible and beyond exhausting.

I had to get it to the second floor on top of that. Imagine my horror after emptying out the box and laying all the pieces on the ground to realize all the little bags that held the screws were totally empty. In addition, two of the shelves were cracked and the paint peeled off. The condition of this storage bench was horrific and beyond belief. I was stunned and very angry that the management of that store would have the audacity to try to resell this very defective product! How dare they! I then called the store in Willowbrook, which was closer to my dad's.

Now, picture me trying to again drag this extremely heavy package back down and out to my car. I literally was having trouble breathing and worried I might have a heart attack. Once I got to the Willowbrook store, I had to again carry this into the store for an exchange. I was shaking and panting for breath. Megan was very helpful there and very empathetic with my plight. She had one left it stock and had an employee (Dave) put it in my care. They were both very kind. Upon returning to my dad's, I had to bring this to his residence on the 2nd floor.

This was the worst customer service experience of my life, and I have Bed, Bath, and Beyond to thank for that. I will think long and hard about every purchasing anything at the Chicago Ridge, IL store. They have lost my trust. I can only hope to be compensated for my most awful ordeal! I hope to hear from someone soon regarding my nightmare.

40

Stood in line at Bed Bath & Beyond to check for over 15 mins. Only 2 registers open , slowest cashiers I have ever seen finally just walked out tired of waiting, also one of the store employees came up to register clerk and ask where is the short white girl, has she left already, other customers in line heard this and thought it was very unprofessional.

20

We went shopping at store #100 in Miami, Fl, we got help from a great employee name Rick, we found every Item we were looking for , but our great experience in the shopping aisle were damaged by the front service, there were more than twenty peoples on line waiting to pay for the Items we bought, there were not enough cashiers working. I went to customer service and they told me that they did not have any one else. It is not acceptable having to wait more than ten minutes so I could pay for the merchandise while the store Manager save on pay roll and the hell with the customers. Employees like that should not be representing a chain store like Bed Bath & Beyond. (5:08 PM). Last weekend I experience the same delays.

40

I live in NC and shop at the Winston Salem Bed Bath & Beyond location. I have never had a problem with getting sales associates to help me. While visiting family for the holidays in New York. I shopped at the Jackson Heights NY store. I needed help getting an item from very high up. I asked the first sales associate I saw. She turned to another lady walking by and said help her. Second lady says no I am going to the bathroom you help her. First Lady says no I am doing this. She was packing boxes. A 3rd person comes walking by and I ask her for help. She turns and says the lady over there will help you. The 4 th lady comes and helps me.

Bed Bath and Beyond always was a good choice for me to shop for my household needs. However after my poor customer service experience in the Jackson Heights, NY location I am not so sure anymore.

60

Bed Bath & Beyond is a great store. My only real complaint is the prices, everything seems pretty expensive. Even the linens and towels are usually marked up quite a bit, to the point that if you go in there you know you will be spending quite a bit of money. I will say that generally the customer service is fantastic and the employees genuinely seem to care about you.

80

I love Bed Bath & Beyond, it's where we go to get many of the items in our household. I believe my only problem with Bed Bath & Beyond is the coupons that the send out in the mail. They send them out so easily and then when I go to the stores they will never let me redeem them without the coupons. I could be buying $200 worth of stuff and have $100 worth of coupons at home but I cannot redeem them without the physical coupon. It seems a little odd considering the age of technology we are in and the fact that they seem to ship these coupons to everyone.  Some of the Bed Bath & Beyond stores allow you to use coupons they have lying around but why not make it a policy for all stores. I would love it if they would do this as a corporate policy.

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