Bath and Body Works Customer Service
Rated 1.44 of 5 Stars
Based on 18 Complaints

Contact Bath and Body Works Corporate

Toll free phone number: 1-800-756-5005

Bath & Body Works, LLC www.bathandbodyworks.com is an American retailer of family grooming products from soaps, lotions, aftershaves and perfumes. It operates under the banner of LBrands. Per Linkedin there are over 10,000 employees in the over 1600 company stores. There are six franchise stores and in 2010 a B&BW opened in Kuwait. Revenues for 2006 were reported as over US 2.2 billion.

If you have a problem with a B&BW product or service you may call 1-800-756-5005. You may also find help here. You may also email a question here. If you would like to mail a postal correspondence to the CEO, Nick Coe, you may address you letter with his name and 7 Limited Pkwy East, Reynoldsburg, OH 43068. A New York corporate address and phone number are 503 Broadway, NY, NY 10012 and 212-904-8000.

There is some folklore about the beginnings of Bath & Body Works. Most agree that it started in Albany, OH in 1990 and that the founder was Les Wexnes. There is a mythical person name “Kate” that shows up in the sketchy beginnings, but ‘she’ stayed around to give the company mystique. Social presence may be found on Facebook, Linkedin, Instagram and Twitter.


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Bath and Body Works Contact Information

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  • Bath and Body Works headquarters address

    • 7 Limited Pkwy East
    • Reynoldsburg
    • OH 43068
  • Company website

  • 1-800 phone number

    1-800-756-5005
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

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Top Bath and Body Works Complaints

Browse more than 18 reviews submitted so far

20

I PURCHASED GIFTS FOR SECRET SANTA AT WORK IN PLENTY OF TIME TO RECEIVE FOR COMPANY PARTY. NOT ONLY DID IT NOT ARRIVE ON TIME , YOUR COMPANY ALSO CANCELLED ITEM OF MY ORDER, THIS PUT ME IN A VERY HUMILIATING SITUATION AS I WAS UNABLE TO GIVE MY SECRET SANTA THEIRE GIFTS. VERY UNPROFFESIONAL. I WILL NEVER SHOP WITH YOUR COMPANY ONLINE AGAINA ND I WILL EXPRESS TO OTHERS HOW POOR YOUR ONLINE ORDERING IS. I HAVE 1 OTHER ORDER THAT IS STIL PENDING WITH YOUR COMPANY, I AM HOPING THIS ONE ARRIVES, IN FULL, ON TIME FOR CHRISTMAS TO MY DAUGHTER. SHAME ON YOU!!!

20

I was racially profiled in your Highland, Indiana store which led to discriminatory action. Yesterday, while in line for check out and next to be served, I experienced the cashier proceed to walk right past me and ask everyone in line behind me who happened to be white if they were paying with credit card and if so she could assist them. She finally found someone 4 customers back who was and she ushered them to her cash register. I stopped her and asked her why she had opted to not ask me and I advised her I too was paying with credit card. She responded nastily with a yell "ok but you are next in line" and took the other party behind me to her register and waited on them while I remained in line waiting to be serviced. What residue she felt I had on me to suggest I was not paying with credit card I do not know. How the store allows its associates to treat its customers like such is heartbreaking. Why the manager thought it's best to just talk to her and not accept ownership that her cashier had severely wronged me is proof that your associates need training not only on customer service but also racial stereotyping and discrimination as well. I will be contacting our local EEOC and filing a formal complaint on Monday. I'm a black woman not a second class citizen. All customers should be treated equally. I've shopped bath and body works for years, I should not have been treated this way for any reason. PS. KUDOS to the associate who waited on me and tried her best to turn a poor experience around even though the damage had already been done.

20

I went in to follow up on a resume for seasonal work 3 times and the manager had supervisors take my info never replied her name is Delia at the Valencia Ca, store, not one reply of positions are maybe filled? left msgs also, people want to work for the holidays and have open availability the manager never came out at least to introduce her self i found it rather rude and unprofessional. Considering Bath n Body Works is looking to hire, out going people, what dose this say about the management or Bath and Body Works? I have shopped here for many years and choose this co. for a second job for the holidays and felt so ugly in that store and still bought 50.00 dollars of product that day! the supervisor did make up for the poor management and said don't give up!! I just felt yes this was really something to complain about bath and body works has always made me feel good when i walk in!! Always but not today your management couldn't even acknowledge a human customer!! not once but 3 times I have yet to receive a phone call from her.

Sincerely,
Jeannie Cabrales
I still love your products and i know one
bad apple does not make the co.

20

I went on Friday ,Aug/10/2018 in encinitas California in the mall in camino real, and there the first woman was very helpful and I got a basket of items from the no discount products , and I went to pay and the cashier was helping a customer and I was next , I’m a very noticeable Brasília woman with exotic curly hair and the cashier de decided to ignored me and help only white customers until a male customer told her that I was first than everyone;( so she look at me with disrespect and she said ok without anything else to say , and I told her this; you know what I was buying your best products but I just changed my mind and I gave her the basket and left

20

I went to a the Hialeah store located at 407 W 49th Ave Hialeah FL, 33012. I bought 40 worth of product and used a coupon after I was going to the movies with children and could not continue shopping so I waited till the movies were over so I can back and purchase more stuff. When the movie was over I went back to Bath and Body works with my children, my son bought some stuff and used one of my coupons. I shopped again for myself but the cashier with an attitude told me she was t taking the coupon because I had shopped a few hours before when I came in the store before went the movies with my children. In total I spend 120 dollars at this store and I could not believe I was treated like this. I think should have let me know before I purchased that she was not going to allow this. I have other stores near me and is totally different I feel there was discrimination towards myself and my children. My children felt awful when the cashier went back and forth with me. when I asked for a manager she replied to bad the manager Is me. Thank you in advance and I hope that something is done because I shouldn't feel discriminated when I visit this store.

20

I went to a the Hialeah store located at 407 W 49th Ave Hialeah FL, 33012. I bought 40 worth of product and used a coupon after I was going to the movies with children and could not continue shopping so I waited till the movies were over so I can back and purchase more stuff. When the movie was over I went back to Bath and Body works with my children, my son bought some stuff and used one of my coupons. I shopped again for myself but the cashier with an attitude told me she was t taking the coupon because I had shopped a few hours before when I came in the store before went the movies with my children. In total I spend 120 dollars at this store and I could not believe I was treated like this. I think should have let me know before I purchased that she was not going to allow this. I have other stores near me and is totally different I feel there was discrimination towards myself and my children. My children felt awful when the cashier went back and forth with me. when I asked for a manager she replied to bad the manager Is me. Thank you in advance and I hope that something is done because I shouldn't feel discriminated when I visit this store.

20

I HAVE BEEN TRYING FOR YEARS TO BE PUT ON YOUR MAILING LIST FOR COUPONS AND STILL HAVE NOT RECIVED THEM..
I AM VERY DISAPPOINTED IN YOUR COMPANY AND AM DISCURRAGED FROM SHOPPING IN OUR STORES FOR THIS REASON..
THIS IS NOT GOOD FOR YOUR BUSINESS AND I AM SPREDDING THE WORD..

40

Ive never had a problem with u guys up until now and its the worse timing for me too. You guys have always been a great place for me to shop until this last order where i didnt recieve my full order. U guys only sent part of it. Im very disapointed consdiering i was looking forward to seeing what had not shown up.

20

I usually love Bath and Body works products...they are the only ones I ever buy for bubble bath, shower gel, and hand soap. But I was very disappointed in this year's Winter Candy Apple foaming hand soap. Whether it's the soap itself, or the pump...the soap comes out 1/3 foam and 2/3rds pink liquid. Not only does this cause a great deal to be wasted in the sink, but the bottle isn't lasting near as long as it should. I love the smell of Winter Candy Apple, so I will continue to purchase it in the regular hand soap (during the holiday season)...but not sure I'll buy another foaming bottle unless the problem is an isolated one...or is taken care of.ou.

20

I shop at Bath & Body Works every month and one employee at the Columbia Place Mall location in Columbia, SC had a really nasty attitude because she was trying to put out items and customers were shopping. She kept saying "there's other stuff over there," and would point. At first I said, "okay, thank you," because I thought she was just trying to assist customers. However, she continued to repeat it and then deep breathed and told her manager she was just going to leave.

This so called manager just laughed instead of addressing the situation. I understand that it is frustrating when you have to work around customers. I worked in a grocery store stocking the shelves while I was in college so I know the feeling, but her behavior was inappropriate. It's 4 days before Christmas, everyone is trying to grab last minute gifts. When you work in a retail setting you must learn how to deal with these things or just go find another job.

There was a nice young lady there who has the skills necessary to be the manager, I actually thought she was the manager! I wish I would have asked her to tell me her name!

20

They are so rude there at my local Bath and Body works store in the mall. They would make remarks to each other about the customers. I will drive 30 miles before driving 5 to the Athens, Tennessee location.

40

I went to the black Friday sale like me and my girls do every year we spend almost a 1000 between the three of us we went there 3 times Friday well when I went to burn the fresh candle after 2 hours 2 days in a row you couldn't smell them and our daughter said the same about hers. I went back to bath and body and the lady told me I wasn't burning them right I told her I was and she goes your wrong to me and that I didn't know what I was doing and she said she wouldn't exchange them and laughed at me I have been burning candles for over 40 years and never had a problem for one.

I have always bought they holiday candles for as long as I can remember and never have a problem well I put them back in my bag and left and as I was leaving the lady was laughing at me as I was walking out and by the way I use a cane and have a cast on my leg I then called customer service after all this and the rerp said she was calling the store cause she cant believe it well she called me back and said that they said they were educating me which was a 100% lie.

I said and she said she had to believe them and not me and that they cant be exchanged and that I wasn't truth full I hung up how dare them lie about this I am a very honest person and never look for something for nothing .and for your employees to say that is totally wrong I,m going to talk to my daughters and tell them we are returning everything we bought and am sending emails to all of our family and friends and im going to contact the BBB and our attorney general of Ohio on this.

I will go back to buying at yankee candle when I left that store I was in tears and upset by what they said and did and no one should ever be treated this was and since they wont take the ones I tried burning I will eat this cost but everything else will be returning this week once I get my girls to get it all together and my rating for this company is a 0 for terrible.

60

When I went into the Birch Street Brea Store in Ca today, the cashier was extremely rude and unfriendly. She wouldn't allow me to use my coupon saying that the company has changed its policy. When she said this she would not make eye contact, I am sure this was a lie. She had no people skills what so ever and acted very apathetic to me and my situation. No one greeted me upon coming in nor did they ask to help me or other customers. She didn't even say a kind good bye either. Usually when I go into this store they are so nice! This cashier by the name of Brianne, is either new or the store's standards have changed to beyond low! People like her have no business working with the public. I was very disappointed by this poor treatment.

40

Staff at Bath and Body were unable and unwilling to figure out why one hand soap was not on sale. Too busy to care about a basic customer for an item on sale in their ads.

20

My daughter and I went Bath and Body Works this morning around 11am at Christown Mall in Phoenix Arizona. The two girls working completely ignored us and while walking around you can hear them complaining about customers and coworkers. I couldn't believe it. I heard them cussing and being unprofessional. Finally one asked if we wanted help and I was so angry I just said no I don't want your help after hearing you talk shit about customers during business hours. Very unprofessional. I was pissed. At least I know they will have something to talk about tomorrow.

40

I am a true candle lover but usually buy Yankee Candle products. I received one of the Bath and Body Works Black Friday totes and have been trying to burn the Apple Spiced Toddy candle for days with unsatisfactory results. The wicks wont stay lit it burns unevenly its the worst candle I have ever had. If all the Bath and Body Works candles burn this way I will not buy from them in the future. Very dissatisfied with this product and the customer service I have received so far.

40

If you like something and bath & body don't get use to it. They have a habit of discontinuing things all the time. I loved the Romance by Breathe and it was discontinued. My friends warned me. They no longer go there either. Word of mouth. The only time I go in there is at Christmas for Noel for a present and I am sure they will discontinue that one also. I have sent e-mails to Bath and Body Works after they discontinued but the ignored me. You have lost my money and my friends money. I am done because I cannot get anybody to help me.

40

Pamper yourself for a while with great products on bath and body products that can change the way you feel about yourself. Since I didn’t get time enough to go and relax in a spa, I decided to get the same experience at home and made purchases from BathandBodyworks.com. They have some really awesome spa collection that gave me a really good experience. I purchased the EUCALYPTUS SPEARMINT body scrub that was really a stress reliever for me. Great product, gentle to use everyday and has some natural products used in them. I would definitely make sure to buy more in the near future. BathandBodyworks.com has everything you would want for your skin care. I would definitely give BodyandBathworks.com A+ for their products as its worth the money.

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