Price Chopper Customer Service
Rated 1.67 of 5 Stars
Based on 12 Complaints

Contact Price Chopper Corporate

Toll free phone number: 518-355-5000

Pricechopper Grocery Stores www.pricechopper.com is 100% family owned and operated and located in Upstate NY, CT, PA, VT, MA and NH. Half the stores are in the Capital District of New York. There are 24,000 employees in 134 stores. Revenues were reported for 2013 as US 3.4 billion.

If you have a problem with product or service at any Pricechopper, call 1-800-666-7667. You may also submit an online contact here. If you would like to send a postal letter to the CEO, Jerry Golub, address the letter to him at 461 Nott Street, Schenectady, NY 12308. The corporate phone number is 518-355-5000.

Ben and Bill Golub started the chain in 1932 and changed from the original name of Central Market to Pricechopper in 1973. Pricechopper has had many slogans with current as ‘Best is Fresh’. They offer online coupons and online ordering. A nine year process has begun to change the name to Market 32 (as in the year founded) and they will be phasing out tobacco sales as well. Social presence is found on Facebook.


Experienced poor service? File a complaint here!

Price Chopper Contact Information

Report complaints to corporate and get satisfaction

  • Price Chopper headquarters address

    • Golub Corporation
    • Schenectady
    • NY 12308
    • United States
  • Company website

  • 1-800 phone number

    518-355-5000
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Browse reviews of other Supermarkets



Top Price Chopper Complaints

Browse more than 12 reviews submitted so far

20

Today I visited your store to purchase 2 each of toilet paper and paper towels. I had a coupon for each package. At checkout your store employee told me that per management I could only use each coupon once because it states 1 coupon per purchase. I explained that they all say that and that it means per item. Your coupon policy allows for like coupons which I explained to your employee. Every time I go to your Johnstown location I find that your staff is trained incorrectly. I'd honestly rather pay more somewhere else than ever visit this location again. I literally have a headache every time I leave do to the stupidity of the staff, especially the management. I have never experienced these issues at other stores. Please train these people more or at least so they actually know your policies.

20

I shop at the Shaker Road PC #188. I bought your hard rolls at the bakery dept every week for years. Now all of a sudden you have changed the hard rolls and according to the girl in the bakery she says that is how they come in frozen now and they just put them out. They don't bake them there any more. Well, I have to say they are horrible. I bought them last week and my husband ate one and spit it out and said where did you get these they are horrible and he through them out. Needless to say that I won't be buying them anymore at PC.
Also the I-Save machine has been out of order for 2 weeks now.
The produce guy says you can't buy a quarter of watermelon anymore that they can only sell halfs.
Also the coke 2lters all varieties are on sale this week and there is not one sprite zero in the all store, where they usually are has been replaced with all regular sprite.
With all the other chains in the area now, you should be a little more concerned about your customers.
Thanks,
Cathi Hulett
6 Miracle Lane
Loudonville N.Y. 12211
518-482-5936
ehulett@aol.com

20

Stopped in Brattleboro VT, nice store. We use the Keene NH store weekly. Stopped in the Keene store today 8/1 to shop and have lunch. Picked up soup and chicken, went to pay at the counter in the food area, CLOSED, had to try and keep the items together as I walked through the store to the regular register's, big pain in the butt and it won't happen again. If you are looking to close this store its going in the right direction. The chicken pot pie was not fit to eat, we will be stopping for sale items only from now on. Good luck, you are going to need it with store.

20

Not as much a complaint, as a concern. I shop at both the Shelburne road and Hinesburg road PC. in the Burlington VT area. I recently had to contact the fraud dept. through my bank, as there was attempts to use my card number at both locations. My card was denied at both locations when i tried to use it. In between visiting PC i used my card many other places, with no problem at all. The fraud dept. said suspicious activity was definitely only at PC. Whether a CC machine has been altered, and its from within, or a random customer was able to read my card, i don't know. I was enjoying the new Market 32, but now i am hesitant to shop there. Please let me know that you will look into this. thank you. Marie

40

When I go to your site and click on flyer that is what I expect to see. Check save a lot, aldis, tops, pricerite etc. Learn from them and make it user friendly..I don't want another app..it was very frustrating trying to get the current flyer..I am very computer savvy and wish you get a web designer to cut the fluff (pictures of people making stuff, recepies, etc.

Mike

20

I have a charge on my debit card that I did not make, On Saturday 12-18-2016 I purchased items at the Newington Ct store and I was charged an additional charge of $27.43. I closed my debit card out to be safe but the charge still went through.

When contacting the store I was told that the amount charged did not show up on the "journal viewer" but it was still taken from my account from Price Chopper. In addition I was told by the bank that I could not dispute the charge as a Price Copper had already denied a claim which the local store knows nothing about. I believe there is fraud being conducted at this store and at the least I want the money returned to me. I will be following this up with the finance group of the store as at this time they are not open.

40

Have been getting Tussin mucus and chest congestion at .88 a bottle for as far back as I can remember. There was always a display and I would get two weeks supply 4 or 5 bottles. Now all there is one row of shelf stock about 8 bottles and the last two times I was shopping the shelf was empty. The girl told me since the big remodel she was not allowed to have a display of it. Have been shopping Walmart for some time, but now there is no reason to continue to do so. Will now be going to Price Chopper as it is actually closer.

40

I've been going to price chopper in webster ma for two years. I got bought sobra humas in June 2014 only to pay a visit to doctor for food poisoning. I returned the contaminated humas to price chopper spoke to manager regarding incident. We purchased deli meats from price chopper and deli meats have gone bad in less then 3 day span on two occasions. We went to there bakery in the summer time to get donuts and saw that the case that donuts were in we're filled with fruit flies.

I spoke the a person that worked there and there excuse was this happens every year. I had a cake made for my husbands b- day and when we went to open cake someone had run there finger through frosting and we ended up returning the cake and speaking to manager and he was careless. Two weeks ago we purchased donuts and apples. I bit into a Boston cream and there was a hair fried into the donuts and the apples skin started turning brown less then a week later. I'm never going there again. OSHA needs to investigate there food and employees and enforce tighter regulations.

40

I was threatened by a price chopper employee he called me an idiot and threaten to knock me out when I questioned him about bait and switch practices! I'm asking for a public apology or I'm considering contacting the states attorney general or at least the price chopper corporate hotline. Does anyone know how I can get ahold of them?

60

Bennington Price Chopper Fish Department smells bad. I tried to send an email to corporate headquarters to complain but could not find the address. They should really clean this up!

40

I went to your Price Chopper store in Mechanicville to by little neck clams seeing I was on vacation , all was well until I opened one totally full of black silt that smelled awful. I thought ok I have dug little necks before this happens occasionally that day I opened 4 the following day I opened 3 more all 3 had the same problem of black silt and a very bad odder. I am very disappointed in price chopper who claim to have the freshest food {all} in the market place. I have never had a problem before with anything from your company however I think in an effort to expand you are forsaking quality for dollars.

I buy most if not all of my meat from this store and I sincerely hope you don't do the same there. I work for Walmart but have always preferred your meat and fresh fish dept. I was double sided seeing this I called the store asked for the fish department and told them {Jason} what I came across he told me if I had the receipt to bring them back which is all good but I can not be the only customer having this problem .I really hope that you look into what p.c. is buying for future purchases from Price Chopper company they are not doing you right. Horrible complaint and wish I did not have to share it.

40

Price Chopper is one stop for my family to purchase meat of all kind, house hold items, grocery and many more. Well staffed and customer friendly employees. I Would never have thought of writing a review about a grocery store, but yes, Price Chopper is worth it. The store is well maintained, clean, neat and organized. I love the organic food section because I believe in eating only organic foods. And not all stores have foods that I need. But Price Chopper has the best in class quality products. The meat sold here is extremely fresh and packed well during purchase. Good store for all food needs. I would definelty continue shopping here and would recommend this store to others too.

Have feedback for Price Chopper?

Thanks for your feedback!

Sorry. Please try again later!