PNC Customer Service
Rated 2 of 5 Stars
Based on 14 Complaints

Contact PNC Corporate

Toll free phone number: 1-888-PNC-BANK

The PNC Financial Services Group provides retail banking, asset management, residential mortgages and corporate banking among other services. It is publicly held and traded on the NYSE:PNC. In 2011 revenues were reported as US 14 billion and employees numbered over 51,000.

To contact PNC about your account, call 1-888-PNC-BANK (1-888-762-2265). You may also find Customer Service help here. If you would like to send a postal correspondence to CEO, William S. Demchak, address you letter to One PHC Plaza 249 Fifth Avenue, Pittsburgh, Pennsylvania 15222. The corporate phone number is 412-762-2000.

As a predecessor of The Bank of Delaware, PNC had roots as early as 1795 to promote the economic interests of Delaware. In 1983 Provident National Corporation and Pittsburgh National Corporation joined to form PNC. Social presence may be found on Facebook and Twitter.

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PNC Contact Information

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  • PNC headquarters address

    • One PHC Plaza 249 Fifth Avenue
    • Pittsburgh
    • PA 15222
  • Company website

  • 1-800 phone number

  • Better Business Bureau rating

  • Customer service hours

    24 hours a day online

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Top PNC Complaints

Browse more than 14 reviews submitted so far


Not happy with a banker at the PNC at west 86th st and Ditch Rd bank.


I was a former employee left the company on good terms to pursue other interest at another bank. received my last payment from the company on Feb 2nd, and received funds from my 401k February 6. received those two and parted ways with PNC. Fast Forward to yesterday received a call from overpayment from the 1000 bonus that was given to all employees. I was informed that since I was leaving the company I wouldn't received the funds. Which I was ok with. Then I get t his call and have been very aggravated and disgusted with PNC to the point that I WOULD never come back to work for this company. The first representative couldn't answer my questions and got upset that I was asking questions to get clarity which really left a nasty taste in my mouth. While the 2nd representative was able to answer all my questions and sympathize with what happen. What really bothers me is that if its system generated I left the company January 19th my notice didn't go through processing till January 24th. Why would I still be incorporated into something when I was literally gone for almost a week? Why would I have to pay something back for the mistakes made by this Multimillion dollar company? If the company did its job and did it effectively why would I get punished for the mistakes that wasn't made by myself? questions that no one can answer and what really disgust me is that if i'm getting treated like this as former employee, I sympathize with the current employees. I really do not care for this ordeal and not understanding why the mistakes of this company fall on me.


I have been a customer, first at Riggs Bank since 1985, then at PNC after the acquisition ever since.
I have a business account and a line of credit, plus a home equity loan.
Today, Friday 11/24/17, I went to the Silver Spring MD branch located at 8661 Colesville Rd. Silver Spring Md 20910
I was waiting in line to make a deposit and I noticed 2 tellers sitting in their stations.
I waited about 2 minutes, thinking they were busy, and when I came up to the teller's station (Isaac Arces is his name) without being summoned.
I noticed that he was looking at his i-phone, completely unaware that there was a customer waiting in line.
I felt I had the right to at least ask him why I was kept waiting, and, more to the point, why he hadn't noticed a customer, he gave me a blank stare.
I asked him again wherupon he asked me what my problem was.

I have experienced almost a perfect experience of courteous tellers over the decades I have banked at PNC and Riggs.
Banking has been an enjoyable experience..until this event today.

We began exchanging words, and he then proceeded to shove my checks and deposit slip through the slot and onto the floor.
I couldn't believe this had happened.

Things proceeded to unravel at that point, and I asked the supervisor, Mike Calloway, if he would do anything about this unbelievably rude and unprofessional employee.
At that point I was asked to leave.
I still cannot believe that a customer of 30+ years with 3 accounts at PNC should just have to take this without any explanation or apology.

That is why I am fling this complaint.

I am considering taking my business after all if these years to TD bank up the street where I have another account if I don't get some type of apology or acknowledgment of this experience.

Thank you for your attention to this matter.
Greg Staley


I had a poor experience with:

Loan Officer Jason J Schrantz, Mortgage Loan Officer NMLS ID 257888
15398 Pearl Road B7-YM85-01-1
Strongsville Ohio 44136
At the Bay Village Ohio PNC Branch on Dover Center Road

Initially offered to come to my home to provide a pre-approval. When I asked him to follow through on the offer because my husband worked nights and would like to maximize his sleep time, he said it was no longer possible because he needed a printer. I asked if I needed to bring any documents he told me no. He said he had a 9am appointment so we made a 10am appointment for the following day. I showed up for the appointment on time. He printed out 1 sheet of paper and said it was a list of documents we needed to get to him. We brought copies of our banking information, pay stubs, etc. and he said he would get the information from the bank manager at a later time. He also told us that the meeting was over because his 9am arrived late, and he had a 10am conference call. When I asked why we had to come in for the printer, he responded that he would email the information and that it would take 48 hrs to get the pre-approval. He essentially double-booked himself, lied about a pre-approval taking 48 hrs. We recently had one done in minutes, and penalized us because a previous client arrived late.


Cant close an account ====personnel giving me hard time!!!!!!!!

I'm still waiting for my money---1 week.....(in money mkt account f/2 years.)
large amount......(Ive been sick f/8 months).....
Jennilee (Manager),,,,,,Ruben ===Fin. Advisor
Hope you can help!!!!


I arrived at drive up to make payment on account. was addressed by young black man, who said, " its ok I will get to you just bear with me"....I hadn't said a word to him. I placed my payment only to have it returned to me with him saying, "sorry you HAVE to fill in the payment amount, don't get mad and I "GAVE YOU A PEN"!! Remind you I have not said one word only looked at him through the window. I filled in the payment amount and returned the invoice with my check. Ok now I was the only car at the drive up took him 20 minutes to stop talking to the other teller and when I pushed the "talk" button he only looked at me like I was bothering him. He finally returns me my receipt then just shrugs at me and gives me a look as though he wanted to say something else but didn't. I actually felt threatened by his actions. This transaction took place at the location Indianapolis 950 N Shadeland Ave (076) I have been in the customer service business all my like and trust me I know when an individual is being disrespectful, this young man was being disrespectful. Transaction date 8/19/2017, transaction number 00218, payment 14:15 cashbox07. I would suggest this location find a teller who can be respectful to their customers. I will not be returning to that location.


To whom it may concern, I represent Theresa/Donahoe Farm Llc, as manager and P.o.a. for farming contracts. In Jan 2017, a person was added to this acct. as a signer, Theresa was never informed. In May 2017, This same person removed $92,000 with a bank check and her signature. This same person has no authority to do any business for the company.
A complaint was filed with the Dover DE main branch, the manager was quite upset about the failure of the branch an hour away to verify all correct rules were being followed.
A second complaint was filed because of no response from anyone. Finally gets to escalation in sept, a third complaint, I need to hear something! After Labor Day I get msg, we have been trying to contact you.. Two email addresses 3 phone #'s, nothing until Aug 31.. I am then informed paperwork is correct, case closed. Really, this lady returned my call read a q card note and couldn't help me any further. No person,phone number, legal, nothing. I never spoke to the investigator. Ref# 217242003638
Theresa Winchell is 88 years old and fully competent, lives in assisted living and handles all of her business. She only assigned me as manager because she cannot run around physically. My number 302-697-2096 her number 302-744-2040 ..Note: I tracked the funds to TD bank within 1week, last month I got information, new EIN : and acct does not have Theresa Winchell listed on acct. TD has locked the acct. I have their investigator number and he has a file full of supporting documents. My email is, be more than happy to share. Seems like you might want to get these two fraudsters/ at least elderly abusers


Dear PNC Management. I have been a PNC customer since I arrived in Maryland in 1987. That is 3 decades. As of today, I have an interest building checking account of which I maintain a monthly balance of over $5000, a savings account of over $4000, 2 car loans thru PNC and a trust fund for my granddaughter of over $18,000.

Recently I found out about a cash builder credit card that PNC offers with a promotion of $100 cashback if a thousand dollars is put on the card in the first 3 months. I searched for the promotion and found it on the website: (Please go to this site and focus on the promotion offered in the middle section. The cashbuilder credit card.)

There were 3 offers and I chose to apply for the Cashbuilder Visa Credit card with the $100 cash back. The offer was good until 10.31.2016. PNC accepted my application under this promotion and sent me my new PNC cashbuilder Credit card of which I began using. I put a $1000 on the card in the first month and every month since.

As time went by, I made many phone calls to PNC to check on the promotion and ask questions about the cash awards I was earning. Every phone call was met with reassurance that the promotion would be credited to my account but to give it time to post. After 4 billing cycles, I became a little more insistent and to my satisfaction a specialist named Caitlyn began investigating.

A few weeks went by and I didn’t hear anything back and after leaving quite a few messages I received a phone call today from Caitlyn telling me that the promotion would not be honored because the application was coded incorrectly. You can imagine my shock. My thoughts of fraud, deception, false advertising and utter and complete disloyalty ,all went thru went thru my mind during that conversation.

I have been loyal to PNC most of my adult life. I have trusted this establishment with my money and my life’s savings. For PNC to turn their back on me over a $100 makes me sick. It's just a $100, but it's my $100 that I have been waiting on for 5 months and been reassured with each phone call to customer service, until recently, that I would receive it in due time.

I do not care at all that my application was coded incorrectly. I went to the PNC site and applied for this card under a particular promotion that i expect to honored. Common courtesies that existed years ago such as morality, being ethical, being loyal and honest, do not exist in this world today and PNC proved that today. Thank you PNC for showing a loyal customer who has stood behind you for many years, that you do not return that favor in kind.

Do you know that I have searched for other ways to apply for the Visa Cashbuilder card just to see if it exists without the promotion, on the off chance that after reading thru the promotion offered, I inadvertently left the website, googled another website without the promotion and applied there. It doesn’t exist. And I am not stupid.

I don’t know if the person reading this letter is a customer advocate or a PNC money maker but someone over there needs to step out of their comfort zone and honor the promotion I applied for no matter what stupid code is attached to my application. Because you see, I am one of the loyal people left in this world, but I will not stay with a disloyal partner.

A mistake has been made and I have been mislead for 5 months. I need a phone call, an email, a text, or a letter with a response that this situation is being rectified.


I have a business referring clients to banks to get a HELOC for the purpose of paying off mortgage and then using properties to accelerate the payoff of the new HELOC which is now in 1st lien position....this will generate millions in portfolio for participating banks. Went to Cornelius, NC branch and spoke with manager to answer very specific questions I have....she subsequently told me PNC doesn't do 1st lien position HELOC's nor does it allow participation in the "accelerated program".

I subsequently asked what LTV was offered and she said 80% which is false as 89.9% is the correct answer. This manager really did all she could to discourage my business...very short sighted as I have greater purpose beyond HELOC such as wealth management for my portfolio. Subsequently I was given number to call a "Jonelle" in NC who spoke briefly with me but due to time limitations I couldn't continue the conversation and called HER back and she hasn't returned my call..nearly 2 weeks ago.


Money stolen as a cybercrime in October 2015 and will not reimburse my money. I have tried since March 8 to close my account and customer support hotline won't let me - always an excuse. I had 4 bank accounts there and have closed mine, my savings; now my wife is moving hers and our daughters saving. Come on PNC! Do you really want more angry customers and negative reviews online?


After having one of our cards compromised we were sent a new card. I keep all of my PNC accounts linked along with my credit cards. Every time I have to replace my card I have to go to the local bank and they take about a month to figure out how to link the new card to my acct. Why don't these people know how to do this? It has happened over and over and I am disabled and it is very difficult to make these trips to the bank just to find out that the young surly vice pres doesn't know how to do any of thus and he has to consult with an assistant. I pay my visa by transferring funds at my desk now I cannot pay please find someone who knows how do do this.


I have had PNC bank my whole life and never had any real problems except from a women. forgive me for not knowing the name. I believe she is the only black worker in the building. I never had any disrespect from any one until she got in. She's openly calling me stupid. I'm afraid she maybe talking to others about my account, am afraid she maybe telling other people outside the company. I have been ignoring it, but now is the roughest time. this is unprofessional and needs to stop. She is not one of the front desk clerk. And again, great clerks, every one else are great. Overall decent customer service from PNC.


From the start back in June we was pre-approved at $300,000. We made an offer on a house and started the Loan Process 8 weeks ago , We have yet to be told much of anything but that its still in the underwriters hands. The home owner is frustrated and wants to cancel the deal if we cant tell them something ASAP like today. I called my mortgage person and he says he is frustrated too. But this has become a nightmare. There is a lot more that I want to complain about. But I am sure nothing will happen anyway. I am going to blast everything on Social Media sites if I don't hear something from PNC customer service department today. We should of been told something a month ago and here it is 2 months now. Simply not good business.


Looking for a mortgage loan.. Well PNC is the place I got a good deal on mortgage. They have simple procedures and policies. After I contacted them for a loan, their executives have helped me through the process and made the entire procedure hassle free. Great customer service at PNC. Their home affordability calculator would give us exactly the price we are eligible for based on our income and other aspects. Not just this, we get to compare it with other competitors and see why PNC has the best interest rates in the market. They have shown me an estimate on how much my monthly payment would be so that I can plan my expenses. PNC is the right choice and I would suggest this to anyone looking for not just mortgage loans, but also credit cards, prepaid cards or any investment retirement plans.

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