Ford Customer Service
Rated 1.76 of 5 Stars
Based on 119 Complaints

Contact Ford Corporate

Toll free phone number: 1-800-392-3673

Ford Motor company is one of the largest auto producers in the world. Founded by Henry Ford, the company was first known for the Model-T and assembly line plant. Today Ford manufacturs cars and trucks ranging from the F-150 pickup truck to the Ford Mustang sports car.

Common issues with Ford are manufacturers defects, rude salespeople, employee complaints, and poor vehicle quality. If you have experienced any of these problems and more you can write to the Ford customer relations department at P.O. Box 6248, Dearborn, MI 48126.

If you have a complaint about your vehicle, Ford owners can call cusotmer service directly at 1-800-392-3673. The best hours to reach a live person are Monday-Friday, 8am-8:00pm Eastern Time.


Experienced poor service? File a complaint here!

Ford Contact Information

Report complaints to corporate and get satisfaction

  • Ford headquarters address

    • 1 American Road
    • Dearborn
    • MI 48126
    • United States
  • Company website

  • 1-800 phone number

    1-800-392-3673
  • Better Business Bureau rating

    A+
  • Customer service hours

    Monday-Friday, 8:00 a.m.- 8:00 p.m. Eastern Time

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Top Ford Complaints

Browse more than 119 reviews submitted so far

20

I own a 2012 f150 and recently have had some jerking issues with the transmission a couple weeks after that I started getting a whine from the transmisson under acceleration and I had the recall that ford issued on my truck and they checked out the whine sound and told me that it wouldn't be covered under the recall warranty and would cost me around 2200 hundred dollars and feel that it should be covered since its having similar issues ,My truck is at capital city ford in Indianapolis Indiana and my service advisor is Corey. Please look into asap thank you for your help in advance.

20

had a2014 ford focus with clutch issues iease ended leased a2017 ford focus was told clutch isseses were fixed they are not having the same problems witrh 2017 taking it back to dealer for third time today 5/22/19

20

Ford customer service is the worst. I was one month out from a recall issued and I had not been able to take my car in and they would not even give me goodwill. My car has been recalled so many times I have lost track. In addition, people you speak with will not give you there full names. It’s like Ford does not want to be bothered. Please in my opinion do not buy a Ford. Just check all the recalls.

20

Each time I bring my vehicle in for repairs to Sanders Ford (Jacksonville, North Carolina) it is troubleshoot inproperly and not fixed properly. Management does not take responsibility.
In February 2018 My vehicle was brought in for a oil leak in which I told them was the oil pan they tightened the oil filter and failed to fix the oil leak. I had to return with my vehicle a second time for them to find out that i was correct for me to instruct them on how they should be performing my service. On March 29, 2019 I gave Sanders Ford my Truck to repair the water pump that was leaking they stated it was fixed on 1-May, 2019 upon pick up it was driven about 13 miles and I was stranded due to the same leak still not being properly repaired as the engine overheated. When I spoke to the service manager (Brad Cannon) about his shops inability to fix this issue he was unprofessional and blamed myself for his shops inability to properly repair this vehicle. As he failed to make any attempt to fix this issue I requested to speak to the General Manager in which never happened. Once one of the service advisors got a tow truck to my location and they looked at it there was never any communication the entire day as to the status of my vehicle. The next day they stated that it was a bad water pump, this should have been checked at operational temperature prior to leaving the shop from the start which shows that the procedure of the quality check is not happening and this business is not ensuring the consumers vehicle is completely repaired and functioning properly. I had to instruct the shop to run it at operational temperature as they had not done this. Once I finally picked up my vehicle no apology of any kind was ever received and or compensation for the loss of wages and or inconvenience personally.

20

Our least was up in January. They keep giving us extensions until we could get financed. This is almost May and Ford Motor Credit could not get us financed so we returned the car. My father was in a car accident and I had to leave town so we just dropped the car off and Tim Rhodes, my salesman was there when I returned the car. He came outside and checked the car and checked the mileage. I have the paper work from the credit bureau that says Terry and I were turned down for financing. So I thought this was a good time to give the car back after getting that notice. If Ford could have gotten us financed, we would have kept the car. I know we will owe a small balance but Ford Credit told us we could not get financed with our credit so they said to return the car.

We have been Ford customers, our entire family, for over 50 years. We said we will agree to any terms to make payments with the balance we will owe, which is extension fees, etc., but at this point, we were to return the car because of inability to get financing. Would you please help my husband and I, we are senior citizens, and I do not know why there should be any problem. When Ford Credit told us we could not get financed, it was our responsibility to return the car. Our salesman, Tim Rhodes, has my license plates and we did what we were supposed to do. The car was within the amount of miles allowed, no scratches on the car, perfect condition. Why does Tim Rhodes want to give us a hard time, when we said we are unable to come in and sign paperwork. WE TOLD HIM WE WILL AGREE TO MAKE PAYMENT ARRANGEMENTS! MY HUSBAND AND I ARE NOT IN GOOD HEALTH AND WE WERE TOLD "NO FINANCING" AND OUR ONLY ALTERNATIVE IS TO RETURN THE CAR - AND WE DID. WOULD YOU PLEASE HELP US BECAUSE OUR LOCAL DEALERSHIP IS TREATING VERY BADLY!

20

I originally leased a Ford Focus from Puente Hills Ford. When the lease was nearing the end of term, I returned the vehicle to the same dealership and purchased thru them and Financed thru Ford Motor Credit a new Ford Fusion. That tranasction place in Feb. I continue to this day to receive collection calls from Ford Motor Credit. I have explained to them I turned the car in. They say they have not received the pay off from the dealership but the dealership insists to me they have paid Ford Motor Credit. Numerous calls have placed and on March 15th I physicallly went back to the dealership and sat with the Finance Director, Lauren Coleman to resolve who assured me he would handle. Today is April 28th I am still receiving colection calls and the old account is still showing open. I need this resolved first thing heading into the new week or i will be contacting the Better Business Bureau, and if necessary an attorney to resolve. I've exhausted all means on my own to resolve and to no avail. Please help me!...Jonathan Griffith 714 213 4497

20

I Purchased a 2015 F1 50 lariat on 10/17/ 2018 vin number 1FTFW1EFXFFB92030 add she he Ford in Springfield Virginia this vehicle was a replacement vehicle for my previous Ford that was lost in Hurricane Harvey and I was due to move back to Houston Texas with the vehicle on the second week of owning the vehicle at 3 o'clock in the morning the alarm went off and I went outside and it was raining in the sun roof had opened all by itself and rain was getting in the truck, after returning to Texas with the truck I noticed the drivers door locking panel buttons were not working and the drivers door marker light was not working now after owning the truck for six months I have a list of many things that are not working starting with one incident when I was backing up in a parking lot and I backed in to a concrete yellow pole and the back up assist and alarms did not notify me that there was a pole and I was looking in the mirrors and using the back up camera and did not see the pole and now I have a damaged back bumper and tailgate , sunroof will not open jammed shut buttons on the roof for the sunscreen and sunroof not working properly blindspot sensor is not working properly Windows go up and down by themselves backseat hydraulic rod broken missing rubber cup inserts in front truck does not recognize key being present many times back up camera stays on after putting vehicle and drive transmission not shifting right no owners manual I am worried that since I paid cash for this truck now I am having to do repairs and pay for the repairs because the warranty is up on the vehicle also worried that the vehicle may have been flooded and I was not told I also am worried about there being rust inside of the cab of the vehicle on the seat hinges please advise me on what I should do thank you .

20

I have been a ford owner most of my adult life and i'm faced with a situation that i feel has too be a factory issue. My F-150/FX-2, purchased on March 3, 2012, with zero miles on it. I traded in my 2004 F-150 for 2012. Here's my issue, I took my 2012 in for a factory recall, while at the dealership, I ask them to tell me why my speedometer was set on 20mph while in park, and then it was set on 30mph while in park. They charged me a $100.00 to tell me that my speedometer needed to be replaced. I'm a retired vietnam veteran, senior citizen, and I have owned fords most of my adult life. I've never heard of an odometer with 75,000 miles on it go out. My 2004 F-150 had over 150,000 miles on it and it was the original and never had an issue like that. My phone number is: (713) 732-0465 and i live at 3517 Bloomfield Street, Houston, TX
77051. All of my service work is done at Russell and Smith Ford in Houston, Texas. They have all of my service work on file and all of my maintenance is done there. Please assist me with this matter. Thanking you in advance. Mr. WC. BANKETT

80

My 2010 F150 displayed the wrench symbol while towing my trailer. After about 50 miles the check engine light came on. I drove to the nearest Ford dealer which was in Price, Utah. They were able to check the vehicle the next week but could find no reason for the code, P0741, as everything checked out OK. I picked up the truck and drove home that Sunday, about 200 miles away in North Ogden, Utah. About a mile from home the wrench symbol appeared again so I had the Young Ford dealer in Morgan, Utah check it. They also could find no reason for the code. In February I had the transmission bulkhead seal repaired and that required the connector to be replaced. My concern is what do I do while driving if the wrench symbol or check engine light come on again, do I ignore them and keep driving? It seems to me that some more in depth investigation is required to determine the source of the problem before I am stranded on the desert.

20

04/08/19 at 0915, I arrived at Sunstate Ford to get my F150 a Oil change and tire rotation. The customer service person stated to me that it would take about 1 hour for the service to be done. I waited until about 11:00 and my truck was not being service. this is uneatable. when I asked again how long is it going to be before my truck get service. it was undetermined. so I left the dealer. Your customer person should be up front with the customer instead telling the after 2 hours that do to people that has had appointments are the one getting service.

20

I dropped my 2015 F-150 off at Byers Ford In Delaware OH this morning for a recall. I was told that it would take 3 hours. I was given a ride back to my house (approx. 1.2 miles). 6 hours later and after multiple phone calls, I am told that my truck is finally ready. I was also told that their ride service ended at 11 am. I was not informed of this when I dropped off my truck. They have informed me that they can get me a ride back, but not until 4:30 pm. If I had known that this would have taken all day, I would have had second thoughts. I went to Byers not only because it was close to my house, but also I had previously taken my truck to Roush Ford and had a bad experience. I have owned only Ford vehicles for 22 years. I will have to reconsider my next purchase.

20

I phoned Ford Eshowe to book for a car service on the 18th of March 2019 and was told to bring my car on the 20th of March 2019. On arrival I was serviced by the lady called Mpume. She did not take my ID number or the service plan number while I was there at 7:45 am. I received a call from her at 13:00 pm asking for my ID number and service plan number and she also informed me that liquid capital is saying they cannot pick me up from their system. I phoned liquid capital and was informed that there is nothing wrong with my service plan.

Only at 14:30 pm she called me to inform me that they cannot service my car because the dealership is not registered with liquid capital. I found this behaviour very unproffessional as the dealership was suppose to check and get authorisation prior to my arrival or even in the morning that I left the car with them. I was only informed at 14:30 pm that there is a problem with servicing my car and I find this very unproffessional as I wasted the whole day because the consultant did not get authorisation prior to my arrival or while I was there in the morning. I had to fetch a car that was not serviced which I could have taken to another dealership had I been informed on time that the dealership is not registered with liquid capital.

The lady who serviced me was not even on her desk when I fetched my car at 15:00 pm and only her co-worker Charlene was there. I find this very unproffesional as I wasted the whole day and my car was not serviced at the end of the day.

20

I had a scheduled appoint with Key Scales Ford to get an airbag replaced on a 2014 Ford mustang. on Thursday March 14, 2019. At 2pm on Wednesday March 12, 2019 Key Scales Ford called and said they had used my airbag part for another customer today and would be unable to service my vehicle on Thursday. per the appointment. They said they had no idea when they would be receiving additional parts from Ford Motor company.

I have several problem with how this is handled
1. I scheduled the appointment 2 weeks ago. I was told when I scheduled the appointment Ford would only supply parts as needed based on appointments,. Ford would not stock parts at the dealer .
2. Why do they take a part reserved for my service call and give it to another customer. ? Let that customer r wait like everyone else for parts .
3. I will be leaving Florida next week( that is why I scheduled this appointment for 3-14-19 two weeks ago and will not be retrurning to Florida until January of 2020.. . The Mustang remains in Florida..

I have a vehicle with a know safety defect that is unsafe to drive and can not be repaired for another 9 months because of the customer service idiots at Key Scales Ford.

Another example of piss poor poor service by a this Ford dealer.

20

Service in Sun Rise Ford Dealership I Fort Pierce Florida .34982
I have a lots to say regarding my Ford Car and Dealer ship said Cracked Manifold was
source of problem (factory made of plastic )\
Picked up 5 minutes out od service bay engine shaking /vibration and engine light on
then at home real sick was shaking I see water pouring out of tail pipe.
Is this the standard method to return I car to customer?
Gave car back to me in ?? welll deadly condition As REal Ford Mechanic said"could have blown up
when driving . Going to attach more information .
Mrs Evans

20

bought my 2013 Cmax brand new,from the beginning I have had electrical problems,radio goes off,no blue tooth,no navigation,took to the shop several times ,always could not find any problems reset computer,finally quit taking been waiting for a recall still none,been asked to be in a class action suit for these problems,,steerning wheel locks up says service power steering,took to shop said have it towed the next time,I just turn in on and off till it works,have not used the radio,blue tooth,navigation for about a year,radio would not turn off and battery was always dead,a month ago while at the drive in bank,door locks were locking and unlocking over and over,I am on my 4th ford vehicle and it is time to buy another one,I have had so much trouble with this one I am afraid to buy another ford,I should have contacted ford earlier but did not know I could until the class action lawyer told me to contact you,so I am

20

taken car in 3 times for getting brakes fixed. now have to take in 4th time. no help from ford at all. total incompetence I should have had joe smow work on car it would have been cheaper with same result. my take on ford is they just don't care.

20

I bought a 2016 F0150, and it's been a good truck. I really like it. It is still under warranty (19,000 miles). The dash completely when out. Power windows in the front, Navigation screen, radio, air, Drive indication. As I drove it home, and pulled into the driveway, it all came back on.

I called Robinson Brothers Ford in Baton Rouge Louisiana, and explained the problem. They informed me that it need to be hooked to the machine
for diagnostic, but is will a two day wait. They can not make a appointment for that. I would just have to leave the truck, until they had time.

My problems is I don't live in Baton rouge. I live in a town across the river. They said they do not have a loaner program. I would have to rent a car at my expense. If the truck was not under warranty, I could understand. I should not have to pay to have warranty work on my truck!

I have had friend and family that I have told to buy a Ford vehicle. If this is the kind of service that ford dealerships has, then I would have to
think long and hard to buy a Ford truck in the future. Feel free to call and discuss. My phone number is attached.

Emory "Buddy" Navarre
225-776-2746

20

I have a 2015 F-150. Which I like a lot and I'm 62 years old and have bought only Ford trucks in my life and I had A fair amount of them. The trucks I buy are used more as a family vehicle not a work truck. So I buy what I think looks really nice. And this truck I think really nice I have had a lot of compliments on it. But what my problem is the chrome wheels are chipping the chrome off. it is only three years old. and I think they should last more than that. I talked to my dealer and he said Ford would not back the wheels. He said they had a customer in with the same problem and his truck was only six months old and Ford would not touch them. I just think ford should stand behind their product or it is a black eye for you. On my next new truck I may have to consider a different brand if you don't stand behind your product. If it was older maybe I could see it but not three years. I have recommended my dealer to other buyers. But I don't know now. It seems like you got your truck leave us alone until you need a new one. I like the idea of the all alum. BUT a product is only as good as company selling it. Sorry for the complaint but it just bugs me to see this happening to fairly new chrome wheels. At lest your supplier of the wheels should stand behind them.

20

My 2010 Mustang has a air bag recall. When I called the dealer Gary Yeomans Ford Lincoln in Daytoan Beach Florida they basicall blew me off. They stated that they would not be able to see the vehical because they had no parts and the parts might be in in 30 days. they didnt ask me any qeustions or take my name. It was obvioul to me they didnt want to help me becasue i did not buy the car there.

I then called Mullinex Ford in New Symyrna Beach and they expained to me tha they neede to see the car to get it in th esystem and order they parts. I drove down and they immediately took care of me and explained everthing. My parts are ordreed and they have my contact info and promissied to call when the parts came in. this is how it shold be in my book.

this is not the first time Gary Yoemans Ford has been unprofessional to me and my family. FYI my Niece and here husband who were devoted Ford owners left ford becasue to the crappy srvcie from Gary Yoemans ford. they both now drive Subaru cars. You can thank Gary Yoemens for losing two good customers.

I will never go to or call Gary Yoemens business again not will i recommend or speak well of them either.

Thought you would like to know.

0

Purchased ford focus 2014 mfd date 2/2018. The gears have loss of steering, reverse gear non operable.vehicle stalls and shakes. Towed vehicle from my house to the dealership. FORD dealership in Floresville, Texas was not helpful and in fact advised us it would be a week before they could call us.. The Ford Mgr at the dealership said FORD didnt care about the customers as it appears such that he said he had 18 vehicles loaned out and could not assist us with even one. At the end of the week we were instructed that the DUAL CLUTCH was the problem and that they would charge $2,000. [This is a RECALL ITEM that is confirmed would be repaired free of charge]. We took our car problem to San Antonio to another FORD dealer who also just relayed: "I just washed my hands and he couldn't shake my hand" nor could he assist because the VIN NMBR entered did not bring up any information. We had travelled in storm just to get this issue resolved. They notified me to file a claim.VIN:1FADP3F28EL278373.

20

Please do not issue any more awards to Al Packer's White Marsh Ford. It leads people to believe this dealership is good.
I contacted this dealership about a vehicle they had listed on line. The price they quoted ended up thousands over their web site. For instance their on line window sticker has Destination and Delivery $995.00. When they got back to me with the out the door price the Destination and Delivery price was now 1,495.00. They are completely out of control, and Ford is giving them an award for this. This is straight up false advertising. They also said I could not have the advertised rebate because I lived out of state. I am now turned off on buying a Ford, and will surly check the blogs rather than your awards. If you need proof just let me know, because I have that too.

20

Leasing a 2018 Explorer from the Plymouth , MI. dealership, Great salesman, great staff. Complaint on Grande Ledge , MI . Ford dealership @ 6080 E. Saginaw Highway, Grand Ledge MI. Car broke down I believe on the afternoon of AUGUST 10TH we were just getting off the express way. Called emergency #, they came to our service and towed us to the ford dealership. When we arrived at the dealership the service advisor said they had to take a look at it and said they would be closing in a coupe of hours. I replied "what ae we suppose to do , we are camping some 40 miles away . He said he could put us up at a hotel for the night. My reply was that WE have a dog And have a cooler full of food. Again said they were closing soon and that there shuttle driver was still out driving other customers. When I told him it was a leased car to it seem he changed his tune! Shuttle driver came back they said they would try to get to the car tomorrow (Saturday) Shuttle driver was to take us to the camp ground and when the car was fixed some would pick us up HA! HA ! what a laugh. While driving to the camp ground I ask the driver (who by the way was very nice) why they didn't give me a loner ,he replied they probably didn't have any left. My daughter came up early Saturday morning as was quite perturbed and called the dealership and ask why we did not get a loner . She asked if there were no loners why couldn't they get one from some where, but she got no where with him. When she got off the phone I said to her " I bet that if the car is fixed today they will call right before they close at 2 pm. Sure enough they called after 1.30pm Saturday and said they were closing shortly and no mention of any one coming to pick us up. They left the keys under the mat and my daughter had to take time out of weekend to take me back to my car! 40 miles!!! The problem was a rear coolant hose. They said the paper work would be in the mail . Nothing that was 10 weeks ago. I feel the service was horrible and hope I never have to deal with them again! My husband and myself have been buying or leasing cars from Ford Motor Co. for over 25 years. When I mentioned my ordeal to different people they all replied that you were not going to buy a car from their dealership so they really didn't care about you How said ! thank you Jeanette D'Angelo, 8107 Emerald Ln. W., Westland Mi. 48185

20

My complaint about the quality of explorer base 2016 which is not completed 3 years yet and the problems i faced listed below :
1 - battery dead 3 or 4 times replaced already .
2 - battery cable damaged and replaced .
3 - tuck sound front right under due to steering wheel electronic system problem ( replace spare parts ) .
4 - AC system down due to compressor problem ( still under repaired ) . repair covered by insurance .
5 - gear box oil leaking ( still under repair ) the cost of repair charged to me .
My feeling is very bad due to this and when i selected this car i thought i selected on of the best car but i was wrong .
I did not have these experience with another Japanese car and Korean car .

20

Auto start stop is a pain to disable every time you start your truck, why not have OFF as default. Navigation is a bad JOKE, Does not have half the destinations that 99 dollar Garmin does! I will never buy another truck with Auto Start Stop. I have owned 10 Ford F-150 Trucks in the last 20 years, but this 2018 will probably be my LAST.

20

I purchased a brand new 2017 Ford Explorer Sport from Brewster Ford mid-2016. It developed an oil leak at around 16k miles. It has been to the same dealership 4 times for repair. During the last visit, they had the vehicle for 16 days and promised me that they had finally repaired it properly and that it was now "bone dry." A few days after picking it up, the oil leak returned just as it had during the last 2 "repairs." The vehicle is under warranty, so nothing out of my pocket other than time and frustration. I cannot believe that they can't get this right. Either the techs at the dealership don't know what they're doing or this is a much bigger problem. The dealership said that they had been working directly with Ford on this last repair which is why it took so long because they were taking measurements and following Ford's guidelines for determine where the leak was originating. You would think after having the vehicle for over 2 weeks, they would have gotten it right this time around, but nope. I've been in touch with the Regional Customer Service Manager which is located at the Ford call center in Melbourne, FL. They are pretty useless. They said they don't have any control over the dealership because dealerships are private entities. I'm at a loss as to what to do. I will never buy another Ford vehicle very again. In all my years, I've never experienced anything as frustrating or aggravating as this with regard to vehicles. I paid $50k for this vehicle assuming that it would be trouble-free for years to come since it's high-end and brand new - I was foolish to believe that and I've learned my lesson. I will have no choice but to pursue legal action if Ford and the dealership can't get their act together.

20

My experience with Ford is a -10, I have 2015 ford mustang convertible CS# 13794474 I been waiting for the back up camera harness for going on 7 months. during this time there have been several delays. I have spoken to ford regional customer svc mgrs. every week since the beginning of the year during those conversations I have explored every conceivable option only to be told by ford that the would void my warranty. to correct the problem that has been going on for 6months and now going on seven. So in essence ford is saying just wait but after 6 months of a warrantied part that affects other functions I would like to think that Ford would realize that customer satisfaction is Job one and do what ever it takes to solve this problem and not tell the customer that they just have to wait.

20

Purchased a 2018 Tiffin Motorhome with a Ford 6.8 V10 on F53 Chassis. Brand New, My Dealer I purchased from heard a knocking noise in Motor to be safe they wanted to check out. So they sent to Garnet Ford in West Chester PA. They have had it since February 20, and have not done anything as of today. They used the excuse about having to get the OK from Ford before they can do anything. While they had it sitting on there lot for three weeks why didn’t they start that process? I called Bob Tiffin to get him involved, He buys a lot of Ford Chassis for Motorhomes. I am paying storage fees for My Motorhome and insurance and I paid cash for RV And I cannot take it home. Waiting on Garnet Ford to get off there dead asses and get my Motorhome fixed. I keep getting excuses. David Richards is The service manager. I have trips planned with my family. If I have to lose money for any cancelations Ford is going to pay me back. I have owned Fords all my life I have never seen anything like this. The Tiffin Motorhome family is very close we have our own network they will all be told about my troubles here. I spoke with a Matt in Ford HD/RV Division he called Garnet but still no action. My next call will be my attorney and a TV Station to show everyone all the red tape you have to go through to get something done. My next Motorhome will have a Cummins in it. Once they ever get around to seeing what is wrong, I can’t wait to see how long that will take. Very disappointed customer. You can reach me tomorrow anytime on my cell 443-829-8660.

20

Dir sir,
I am sending this to you because I feel there is nowhere else to turn. I know this will be long, but I feel the best place to start is at the beginning. I traded in a vehicle at Gerald Jones Ford in Augusta Ga. I went on line with Ford and found a trade in value. I showed it to the salesman and at that time he said, that was a good trade in price. Well as it turned out in the middle of the sale, he cut the price in half. It took almost 3 hours to get the price back up for a trade. I then took the vehicle which was a F-150 in for the first service. When the vehicle was returned the salesperson outside, brought a large dig on the passenger side that was not there when I took in. They told me that they would fix it next week, all I had to do was bring it back. Now I will admit I was upset, because I was trading it for an Explorer during the service, and that dig did not make me happy. So I traded for the explorer. The payments seemed real high, but I was informed, this is the going rate. 3 days later, I was offered a position with the Good Year Tire Company and was told I had to have a pick up for this job. So I called Gerald Jones ford back and explained this to them. I was told that being as I had not had the explorer long, I could get a buy back if I was buying a pickup. Well during the paper work I was told that I had to add $10,000.00 to the price of the truck because I drove the explorer. The explorer was a pre-owned vehicle. I started to just leave. There was a factory rep there who said that he would fix the problem. That did not happen. Still the same price. So I left. Then later that evening I was called by the factory rep, and he stated that he had fixed the price problem and if I was still interested in the truck to be there in the morning. Now prior to this it was agreed by the factory rep, that the payments would be below $600.00 a month. It took 6 hours of waiting to get this approved. I was upset and began to leave. I was then told by the rep that the reason the payments on the other two vehicles was high because no one had run a credit app, and they were using high interest loaners. Well they more or less had me over a barrel, and the payment were much higher than $600.00 a month. After a few weeks I began to have problems with the transmission. I took it back to the dealer, explaind what was happening, and was told to make an appointment and bring it back another day. This I did. I took the vehicle in, and it was checked by a mechanic who said nothing was wrong with the vehicle. So I took him for a ride and showed him what the truck was doing. He took it back into the shop for another 2 hours. He came out and said that the truck needed a drive shaft. 6 weeks later I was called to put in a drive shaft. Now I work ½ on Saturday and could get the vehicle to them by 1:00 o’clock. I was told that was not good enough, I would have to leave the vehicle there until to get it repaired. So I asked about a loaner. I was told that I could not have one. So I asked the service manager how I would get home and back to get my truck. I live an hour away. He told me that if I wanted the truck fixed, I had to leave it and find a way home. So I took the truck home, made arrangements for someone to take it to get fixed while I was at work. The problem was not corrected. I again made contact with the service manager who said he was going to ask his mechanic about it. A week later I got a call from a mechanic who said he talked with higher power who told him what to check and that he had questions to ask. So I called back on the day and time that was left on my voice mail. The mechanic that was working on the problem had quit. The service manager said he could not find any record of anyone there making a call to me and the problem was not in his computer. No one in the shop knew anything. So I called the complaint department in Michigan from the number I got from the ford web site. I was told after explaining what was going on that there was nothing Ford would do except just make a note of the problem, the rest was up to me. I still have the problem, and nobody will do anything because they claim they have no record of the problem. That’s when I found your e-mail. I am at a dead end. Can you help me or advise me as to what I should do. This I know will not matter to you because of all the vehicles you sell, but I have purchased 5 new for vehicles in the past 20 years. I really believe that Gerald Jones Ford just does not care one way or another. Any help at all would be greatly appreciated.

Richard E. Holmes 803-971-1188
126 airport road,
Wagener South Carolina, 29164

20

What happened to “Ford Tough” when choosing the materials for the steering wheels in the F150? My truck isn’t even 3 years old, and the vinyl material is peeling and deteriorating away. I saw this happening in several used trucks for sale at my local dealership, and many people are posting the same problem on line. Is Ford not offering to fix this problem?

Thanks, Jan

20

We have faithfully brought our ford vehicles to Murray Ford in Starke Florida and bought our vehicles from them as well.
Today my husband went in to have his oil changed and tires rotated and was told 3 lug nuts were broken. The service man said "whoever rotated your tires" the last time did it to which my husband said it was done here at your service department. He was told they did not have lug nuts and it would be 3pm before they could get them. My husband had his truck in their shop a 8 am and needed to be at work at 12. His job is an hour drive from Starke. This same thing happened to me by the same service facility with my Ford Fusion. I was told "whoever" had rotated my tires stripped my lug nuts and they wanted to charge me 120 dollars to which I said no you will pay for them. This place is a joke, I would think that Ford would be trying to keep customers happy and feeling confident in your product. I now drive a Nissan. It is disgusting that in this day and age people can not take their vehicle in without some sort of sales job for services they don't need!!!!! Murray Ford in Starke is disgusting and trust me I have sat in their service waiting room and watched them swindle people out of money for services they don't need!!!!!! We want compensation

20

Purchased a new 2018 Ford Mustang from Action Ford in Krugersdorp. Delivered to me late Wednesday afternoon (17/01/2018) - Saturday morning (20/01/2018) I took it for a wash and polish. I immediately noticed a small dent on the right front door and several deep scratches. I immediately phoned the sales person who informed me that they will sort out on Monday and that she would give me a call before start of business. Due to scheduled back surgery I couldn't go to the dealership personally but sent the vehicle to them early Monday morning (22/01/2018). I sent them pictures and the dent and scratches were pointed out to the sales person as well. She apologized and took receipt of the vehicle. Thursday (25/01/2018) I requested feedback and the sales person informed me that the vehicle is at the panel beater waiting for the assessor. I replied that should this be the process than the car is no longer new. I requested the contact details of the manager (Peet) and even after various voice calls to both his office and cellular phone to date (01/02/2018) have had no reply. Monday (29/01/2018) I made contact with the finance department at Action Ford and requested the cancellation of the purchase agreement. I received the following from the dealership that same day and no other communication as yet.

Good Afternoon Albert,

I trust that this mail finds you well? Manda has brought to our attention your concerns with regards the New Mustang you recently took delivery of. I would like to assure you that this vehicle was never brought in for “demo” purposes and was indeed brought into stock as a new vehicle specifically per your request.

The marks that you have pointed out, went unnoticed by all and could’ve easily been missed on the PDI as they are minor and extremely difficult to see. We would like the opportunity to rectifying these marks pointed out and as a dealership, we will not be embarking on a process of cancelling the deal and taking the vehicle back.

Manda will keep you updated and will inform you as to when we are complete.

Yours Sincerely

Craig Naude
Fleet Sales Manager
Action Ford Krugersdorp
201 Voortrekker Rd, Monument,
Krugersdorp

M : 0829780131
T : 011 950 3300
F : 011 665 3101

20

Oil change and tire rotation on 1/24/18.Next day car was making noise and shaking a little. When I arrived home called Spirit Ford told them the issue .Made appointment from next morning to take back to dealer .About 1 mile from my home cars started to shake .Checked car and found front right tire only had 3 lug nuts and they were loose.Gad to tighten the 3 lug nuts to make it to dealer .After all that trouble they said they try to get me a free oil change. If that would have come off in traffic it could have been a mess .

20

I purchased a 2018 Ford F 150 XLT from Crown Ford in Fayetteville, NC on November 30, 2017. Then on December 12, 2017 a deer was hit by the front of my new truck. I was sick but thought Ford parts would make it as good as new. The truck was undriveable and was towed to a local body shop. At that time the truck had 293 miles on it. I decided to have the local body shop repair it. After insurance adjuster came and gave the go ahead with repair I thought I would have the truck back before Christmas. I called the repair shop and they stated parts were not available in the Ford supply distribution center as it was a 2018 vehicle. I have checked each week about repair status including today and the repair people stated some grill parts still were not available. Why would Ford sell vehicles that repair parts are not available?? I sit here still without a vehicle thinking when $51,000 is paid for a truck, parts would be available. Ford Motor should accept responsibility for the extended time when the needed parts are not available leaving me without transportation. I have been extremely dedicated to buying Ford having purchased 20 vehicles in the past and three within the last 18 months. What can be done? I am mentally exhausted trying to get my new truck back. Please Help!!

20

In regards to case number CAS13943034 I was lied to by Ford who said my request to have my extended warranty covered would include input from my dealership was never done. My dealership never received a call from or had a chance to plead my case. I need to be called back ASAP at 973-204-1204 before I begin the calls to other organizations as well as posting on dealer rater and yelp. This is our fourth ford vehichle and I need some good will extended as well as to be compensated for our eight plus visits to the dealership for recalls.

20

i recently went to gordy boucher ford, in janesville wi. for an oil change. i pulled in the service bay area and was greated by the service manager. he asked me what i needed and i told him an oil change, fine he replied, talk to ben the service adviser. i walked over and told him my name and told what i wanted. he looked up from computer and stated, ' we are to busy today for oil changes, go the dodge dealer, down the street". i might ad they own the dodge dealership also. fine i replied, i left. the service manger never said a word. first of all, i have purchased 5 brand new ford f150 s from this dealer and they dont have time for a 20min oil change, that they send offers to me via emails. this is not the first time i had problems with the dealer. when i purchased the last truck, they a had 2days to prep truck for my delivery. went to pick up new truck and had to wait 2hrs for them finish delivery prep and to top it off, they did a crappy job at that. the salesman picked up my truck and had them reclean it up. i have been a ford owner for over 40 yrs, and i find the service dept at boucher ford needs a tune up along with the service manager. i sure if you read the facebook comments on this dealer, you find, i am not the only person that think boucher ford service dept stinks.

20

i carried my f250 in to cannon motors, cleveland ms. for water leak, service called 3 days later saying i needed brakes and an oil leak,i have had coolant to pick up 3 times, they told me can't find leak, i have called 3 times today and can't speak with danny in service, they had my truck about 10 days i have always bought ford products, new and used, i need help in resolveing my problem, thanks

100

I'm 44 years old I own 8 ford trucks & 3 ford cars I was so proud of ford for not taken the bale out in 2009 and I have been a ford guy my whole life but now you dumb asses are supporting those cry baby NFL Players I don't know how much longer I can stay a ford guy the NFL is going down please don't let them take you down with them pull your support Asap. Jason from cochranton PA USA

20

I recently took my 1996 ford E350 Econoline van to my local ford dealer (Courtesy ford Lincoln in Altoona Pa.) the van is missing under load so I dropped it off for them to fix, they had it for a few hours and called me and said they could not fix it because of a lack of test equipment, I would think a dealership should be able to service and repair any problem with a product that they sell and service but I guess this is not the case, not being able to fix my problem is one thing but then to charge me $243.00 just to look at it is crazy, the way i see this is they got $243.00 of my money and i got nothing i also look at this as dishonest and unfair, is there anything that can be done in order that i might recover my money for a service that was not preformed. thank you.

Denny Eschman

100

First of all I will tell you that I am a devoted Ford customer since 1972. I've never had a complaint about Ford in the past. I bought my 2007 Mustang new. That was ten years ago. The reason I say this is because the car now only has 45,401 miles on it. I'm 62, 52 when I purchased it, and I don't drive it very much as you can tell. 2 years ago I noticed that there was a roar developing in the rear-end. I took it to my dealership and they changed the gear oil. They also put in a quieting solution. This cost me $129.95. I noticed a little difference, but now, two years later, it had gotten much worse.I took it back to my dealership and they recommended to rebuild the rear-end. That was this past week. This cost me $1390.17. I could understand this if I was drag-racing the car, or spinning my wheels every time that I took off, but that is not the case. Keep in mind that we are talking about a rear-end that has only 45,401 miles on it. I have heard that this model Mustang has had more complaints with this issue. This almost makes me loose confidence in a product that I have stood behind for almost 50 years. Any help or consideration with my complaint would be greatly appreciated. Thank you.

20

I am really writing to say I appreciate Ford management for being so frank in stating they are in favor of the NFL players kneeling for the National Anthem, the Natl Anthem which represents soldiers, cops, living and dead who have given their lives for us so we can live in this country.

You bums have a right to support them. Those millionaire bums have a right to kneel (I know I am spelling kneel wrong) We too have a right not to watch the NFL and that's what some of us are going to do. And we have a right not to buy a Ford ever again.

I have a Ford now. I had a Ford in the 90's. I had a Ford in the 70's. My daughter had a Ford We will never buy another Ford again. I appreciate your candid statement on the companie's position.
M. Hansen

20

My daughter brought her 2008 Ford Mustang to a local dealer for Airbag Recall complete the corrective action was done to Ensure the Safe Operation of the Driver and Passenger Airbag.

Service work was said to have been performed HOWEVER the Airbag on Both the Driver Side and The Passenger side is NOT Complete. This is Noted as a Safety Issue which remains Unsafe notwithstanding that the Owner followed Ford Motor Company directive to bring in the car for Recall Work on the Airbag.

There is a Indicator Light on the Airbag Operation which Indicates that the Airbag on at least the Driver Side is Inoperable. That is a violation of Ford's own policies and procedures.
The Service Dealer refuses to do more work under the Dealer Recall Reimbursement Program.

I'm truly amazed that the Dealer and Ford Motor Company would take this matter so lightly given an Inoperable Airbag is a cause of Death.
I can be reached at (352) 209-3851.

20

I bought a 2011 Ford Explorer and have had nothing but multiple problems with it from the start. My Touch system went out and Ford is telling me I have to pay $1300.00 to have it repaired. I have contacted the Corporate Office and have not gotten anyone who can help me. I need someone who will listen to me to please call me. Thank You. 512-968-2771

20

Salesman lied about 2017 edge having led headlights. It was a concern I had due to trouble seeing at night and I traded in my 2014 Honda accord touring that had them. Also when u hit the brake pedal on a 2017 edge the ball of ur foot hits the pedal but ur toes hit the bar above it making it dangerous. The sync system can become so involved it is more dangerous than texting on a cell phone. I miss my Honda accord so much I could cry

20

My 2014 ford f-150 has 26,147 has brake problems the dealer said that it needs new rotors and pads but because it has more than 12,000 its not covered by the warranty . They say that this is aware part . It maybe a ware part but it should last 50,000-60,000 miles I feel that ford used poor quality parts . Now they wont admit it and make it right

20

Stanley Butchar Jr.
1430 South Galena Road
Galena, OH 43021
740.972.4350

August 21, 2017

Memorandum for Ford, Inc.

Subject: Complaint- Service Department
Unsolved servicing and customer service issues of my Ford 150 at:
Coughlin Ford. 670 W. Coshocton St., Johnstown, OH 43031 740.967.2085

1. The customer service at Coughlin Ford has been extremely poor. The service to correct problems on my 2016 F-150 has not been done properly. I have driven over 220 miles and spent at least 23 hours trying to get my truck fixed.

2. I bought a 2016 F-150 from Coughlin Ford in February 2017. A representative named Shawn demonstrated the vehicle and finalized the deal. The purchasing experience itself was pleasant. But there has been a variety of problems with the Service Department who are totally disorganized.

3. The truck had a bad vibration from the beginning. Shawn verified this and we notified the service department. They assured me that after I drove it 100 miles the tires would smooth out. I drove 150 miles and they were as bad as ever.

4. I returned to the Service Department and after 4.5 hours, the service representative informed me that three of the four tires were defective due to the truck being parked at the dealership for several months. They said that they would call me when replacement tires arrived. I never received a call or voicemail, so after several days I called and was told that the tires had been there for a few days.

5. When they put the three new tires on, they took away the good tire. This left me with one bad tire still on the truck. They swapped a tire from another vehicle on the lot but the tire-pressure monitoring system did not work with the swapped tire, but the service representatives assured me that it would be fine. After a week of not working I had to take the truck back in again to get this resolved.

6. After the Service Department worked on it then the truck began pulling toward the left while driving. If I do not keep steady pressure on the steering wheel it will swerve to the left lane. This creates a hazardous situation. During yet another visit to the dealership, the service representatives told me that it was due to a tire and that they rectified it. However, the problem still persists, making the truck less safe. They did not even test-drive the truck after purportedly fixing it.

7. Tire pressures are never set properly by the service department. I have had variances of 7 psi and it is now part of my routine to check tire pressure after visiting the service department and correcting it myself.

8. I also had the oil changed, so they told me, as I was leaving they said they forgot to check the emission recall so the truck had to come back into the shop to correct the recall.

9. They said they could not give me a work order or receipt because the printer was down and they would mail it to me. I waited over a week and when I called they said it was mailed a week ago but after the call to complain I received it in the mail two days later, it was probably never sent the first time. There were other times I never received a work order.

10. Another problem occurred with the title. My name was misspelled on the title. The title person said he would correct it and it would take about two weeks for BMV to send me a corrected copy. After almost six weeks I called and was told it had been taken care of. I said I would contact the BMV to see what happened and was told not to because they would take care of it. Two days later I received a call that it was there to pick up. I doubt it was corrected the first time.

11. We had planned to sell our old Hyundai Sonata and buy a Ford Escape, but now we know that this would be too troublesome and plan to buy another make.

12. Another person whom I had talked with decided to buy a Honda Fit instead of a Ford Fiesta, telling me that his decision was based at least in part on not wanting to risk spending such undue time and effort with any needed repairs. Yesterday I talked to a local business person and she has also heard about the poor Service at Coughlin Ford.

13. No one from Coughlin Ford has ever called me to see it I was satisfied with the service done or performance of the F-150.

14. I am 72 years old and have purchased and driven many vehicles in my lifetime. I can state that without question, my experience with the Coughlin Ford service department has been the worst. As things stand, I am left with a defective vehicle and a service department that always assures me that things are fine, despite not doing the repair work correctly.

15. I am extremely frustrated and disappointed with Coughlin Ford Dealership. Please recommend a competent Service Department or solution. I would be grateful for your assistance in this matter.

Sincerely,

Stanley Butchar Jr.

40

My 2012 Ford Focus (Vin # 1FAHP3F28CL130934) brought new had a LR door latch fail in 2014. Today the RR door latch failed with a family member, groceries, and Chinese take out in the back seat. My groceries and takeout are all over Interstate 15. I'm a life time Ford and Lincoln customer (12 vehicles). Currently driving a new F150. Difficult to imagine that this dangerous safety situation exist with just my Focus. The door will not latch, the car can not be operated safely. I'm stuck with the loss of over a hundred dollars in groceries and take out. Is Ford willing to address and FIX this dangerous safety situation?

40

This week I took my 2010 F-150 truck to Roundtree Moore Ford in Lake City Fl. for a squeaking noise below my truck. My assessment went as follows: I was told that my truck was missing mounting bushings on my exhaust and wire repair under heat needs to be repaired. The customer representative told me the mechanic shop who repaired my torque converter two weeks ago did not place the wires back properly and some wires as a result were "melted" by the heat shield next to the transmission.

I immediately drove the truck to my fathers home because he has the same year and model truck. We both used his truck as a guide and traced every wire on the entire transmission and found only one wire out of place. The 02 sensor wire running down the drivers side of the transmission was left on the heat shield over the muffler and that wire was undamaged and was put back in the appropriate clamp. We found zero damaged wires in any way and I returned the vehicle to the shop that completed the torque converter repair and they found no damaged wires.

The vehicle was found by that mechanic to have a transmission mount bushing missing which he agreed to replace. I returned to the Ford dealership on 10/28/2016 and spoke to "acting" service manager Mark Marshall as he informed me he is only a stand in until a permanent service manager is appointed. I spoke directly to him about my discernment to his technicians diagnosis of heat damaged wires and why the 02 sensor wire was left lying on the heat shield above the muffler. Mr. Marshal spoke to the service representative who gave me my diagnosis and she suddenly didn't recall the descriptive detail of my "melted" wires but acknowledged she told me I had them. Mr. Marshall then called the "Master Technician" concerning the 02 sensor wire left on the muffler heat shield and was told the heat shield could not create enough heat to melt the wire if it left there forever.

Mr. Marshal could have done one thing to stop a very uncomfortable and tense situation and he failed. He could have said "Allow me to get the technician who diagnosed your vehicle and have him show you the "heat damaged wires" and he never offered only stating, "I don't work on vehicles and the wires could have been discovered somewhere you could not see." That was all I needed to hear concerning the situation and my opinion is this dealership lied about a diagnosis of heat damaged wires to run up a repair bill from a simple transmission mount bushing to 900 dollars with all cost incurred. I have the quote, the diagnosis sheet and I will end this complaint with something I found extremely odd. I was told and I have in writing on my repair quote my vehicle could be fixed "tomorrow."

I found that odd because when I purchased the parts for the repair I was informed they are specialty parts and would take 7 days to arrive. That was 10 minutes after I received the quote. To think I paid this dealership 1045 dollars to fix a fuel pump 40 days ago and purchased a genuine Ford torque converter for 633 dollars just 3 weeks ago from this very dealership and my appreciation was returned with complete dishonesty. This letter may fall on deaf ears and so be it but consider this, I am a third generation Ford vehicle owner and my father, brother and I spoke of the fact we have purchased a combine 9 ford vehicles in the past 12 yrs.

40

I purchased a new 2015 Ford Triton from Bauman Ford about a month ago. While working on final arrangements with the deal I was offered as part of the deal that if I spent up to 1000 dollars on shelving for in my van I would receive a 1,000 dollar rebate from Ford. I accepted that offer and had my salesman take the van before I even got it to a place they recommended and had about 1600 dollars worth of work done inside for storage. I took the receipts to my salesman after the work was complete. About a week later got a call from Bauman Ford telling me I would not be getting the rebate. I'm very disappointed as that was an incentive for me to purchase the van. What can I do about this?

20

I have a 2011 Ford Raptor / F-150. I turned on my defrost on the rear glass this morning & like many others it exploded like a gun shot! Factory tint holds the glass together now. This is a chronic problem, well documented, but no recall from corporate so far, impossible to get any backing or support. If you own a Ford F-150, exploding back windows are just part of the deal.

40

I walked into the the Lincoln Experience Center at Fashion island in newport beach, ca on Tuesday and what a joke. First I was not welcomed by anyone. When I finally tracked someone they showed up and told me to wait. I waited on the couches for 20 min. Then Rose Dancel the manager came up. She didn't even apologize for my wait and instead asked me what I wanted. I asked a few questions about the cars and none of them knew the answers such as how many valves per cylinder the MKZ had or what it's chassis made of. I felt they were very rude and I will definitely NOT be buying a Lincoln car. The Lincoln experience center is a bad experience center.

40

We traded in a used Toyota with a payoff due on a new Ford Edge, Three weeks later, the car is not paid off- the payment auto debited from our account, and the sales manager will not return a call. We were told by finance that the pay off was sent-- BY REGULAR MAIL--12 days after we left the dealers ship. The finance company hasn't received the check and we are still on the hook for the financed amount nearly three weeks later. If this isn't illegal, it is just plain sleazy or sloppy.

20

I own a Ford Festiva and have always serviced the car at a certified Ford repair shop. The car I drive started to overheat and I had the vehicle towed to Ford Quick Lane Murfreesboro TN because the vehicle was smoking from the right side.(roughly a month or so ago) The service department informed me that they could not find anything wrong except for the seal needed to be replaced around the over flow container. I excepted that, paid for the repair and I was reassured that was were the problem was and the repair was done.

The vehicle was serviced again (maintenance) mid June at that point in addition to the oil change and also the multi point inspection ( which includes checking hoses as I was told by a Ford technician named Chico) it was determined that the vehicle needed to be flushed and the cables around the battery needed cleaning.

That service was done 6/14/16 The receipt states Engine cooling system flush. I went on vacation permitting my niece to drive the vehicle because the car was serviced and there was nothing wrong. Wednesday my niece calls me saying the car has stopped and she did know what was wrong. I informed her to get the vehicle out of the street and I will call my tow service and have it towed to Ford. The next day I spoke with Chico he informed me that the "hose" broke, fluid ran out, engine died repair will cost me 2500.00. Within a month that car has been serviced twice and the problem with the hose was not detected? I feel that when the coolant was flushed why was the hose missed and not get changed?

At 87,000 plus miles why have I never been told the hose should be to be changed? Every problem Ford has recommended to me for the maintenance of my vehicle I have addressed. All the repairs done at a certified Ford repair shop. Had this problem with the hose been addressed and repaired I would not be regretting the fact that I ever purchased a Ford. All I am asking is that Ford stand behind their work or at least complete their work.

40

I bought new a 2013 Ford F350, Super Duty with a 6.0 liter diesel. This truck should have been yellow like the standard lemon color. It was in the shop numerous times and left me walking many, many times over the years. I poured $$ after $$ into this trash bucket. Finally, in December, 2013 I, at customer expense, paid over $18,000 for a new Ford Factory engine. My decision to do this was because I was told by Steamboat Ford that all the 6.0 diesel bugs had been "worked out" and the engine was the top of the line. I agreed and a new engine was installed. I was told that the engine had a warranty of 100,000 miles with no time limitations or it carried a three year, unlimited mileage warranty.

The engine performed well for approximately 30,000 miles. Then it started loosing power, would shut off and sometimes it would restart immediately and sometimes after an hour or maybe the next day. It was taken to Steamboat Motors (FORD) several times. They were unable to diagnose or repair this problem after many attempts. I was told that there was just a "glitch" that had to happen when it the shop. I was and still am uncomfortable with this truck and its lack of dependability.

On April 10th,2016 I met with Austin the service mgr at Steamboat Motors to make an appointment to bring the truck in to repair this continuing problem. I stressed the urgency in having an exact appointment so that they would repair it that day. He gave me the date of May 02, 2016 to bring the truck in. He promised me that they would start on it that day and that nothing would interfere with that schedule. The truck was towed in ($350.00) on Sunday, the day before so it would be there on time. Monday, May 02, they simply started the truck and pulled it to the side lot saying that they could find no problems with the engine and that it showed no codes to repair. This is the same thing that I have been told numerous times by the same shop. However; it has left me walking at least EIGHT times since the new engine was installed and has had numerous tow bills that Ford has denied.

I am dis-abled with bone cancer and have been on crutches or a walker for over twenty months. I live in a remote area that has very limited cell service so I can not always call for a ride. After waiting somewhat patiently for four weeks and my truck not being repaired, I started insisting on my truck being repaired. Finally, at some point, they moved my truck into the shop and disassembled the engine. Still at this time it is not repaired and I am still incurring a rental bill. At this time, I am out in excess of $7,000 plus wrecker bills.

Steamboat Motors has made and given me every excuse in the book as to why they are not repairing my truck. Some are: we do not know what is wrong with it---same excuse that I have been given for over TWO YEARS; next it was we do not have a technician available; then "we have to order special tools from Ford and who knows how long that will take";next it was --we are doing everything we can; next it was the tech does not want to work on my truck because I am being such a pest. I wonder if he would be any different if he depended on his truck to run a ranch and he received the same service that I am getting. Next; why don't you take it to some other shop because we can't make you happy. And the list goes on and on. Bottom line is this.

My appointment was now three months ago and My truck is still not repaired and I can have no hopes of getting it back soon. I have a list of 27 calls that I have made and left messages requesting a call back with a status. Three have been returned as of this date. The answer is always the same----we really don't know what is wrong therefore we don't know how to repair it..As of this writing, my truck is still disassembled and no other dealer will take responsibility of taking it for repairs. I have expressed many times the urgency in getting my truck back and to no avail. I have received other excuses such as the technician is on vacation or out sick or just doesn't want to work on my truck. Also, I was told that the service manager is out of town and told us to not touch the truck until he returns. I have been treated very rudely by the service writers, the service manager and the assistant general manager ( Ed ).

I have been hung up on 4 times and been told to not call back and harass the staff.All I want is my truck back and to know when I can expect it. I have to extend my rental in advance so I really need to be kept informed. The only one at Steamboat Motors that has even expressed an interest in assisting me is the General Manager, John Sentner. As much as I hate to say it, I now understand why the business is loosing customers. I can furnish a long list of people that go out of town to buy their trucks---they buy where they can get service. That is very obviously the problem at Steamboat Motors.

40

Leased a 2016 Ford c-Max two Months ago. The battery went dead last month, got road service to come and start it. The dealer changed a Module. Monday 27th this month the car set dead in our drive way again. My wife's mother was in the hospital I had to take her to the hospital and come home and get road service again. Took the car to the dealer they run test and can't find the problem. My wife and I are upset and would like to talk to some one higher up at Ford headquarters about our complaint. To get out of the lease we will be out more Money and I just bought a 2016 from the same dealership. I've bought a lot of ford vehicle and hope to continue buying fords.

40

I recently purchased a 2015 used escape at Palm Bay Ford, in Florida for $ 19,900. I was told that it was a 2016, with low miles. I traded in a 2012 SE Focus, they gave me $ 7,000 dollars, Later I realized it was a 2015 instead of a 2016. I do take the blamed for not paying more attention. I feel that I was mislead, by the sales personnel. The very next week, I received an add for a new 2016 Escape for $ 18,995, plus now they were going to give me $ 8,000 for my car. I feel betrayed by the Ford Motor Company. My family has owed Fords as long as I can remember. I myself have always looked at Fords first. I will be getting rid of this vehicle as soon as I can afford it. Every time I look at the car, I feel like I have been cheated. I will never set foot in Palm Bay Ford and be assured, that my next vehicle will anything but a Ford.

40

Why do my brakes squeak in reverse with only 15,000 miles on them. Never in my life had a heard on this kind of problem before. My neighbors truck same year, his brothers truck and everybody that owns one have the same problem. How do I tell my friends and relatives to buy one when they hear that noise. $40,000 truck and that noise I don"t get it.

40

I have taken many Ford Vehicles to Liberty Ford Southwest at 6600 Pearl Road, Parma Heights, Ohio 44130 over many years for service. I always trusted their service department. They used to make me feel like a VIP when I came in. Things have changed over the past year. On April 5 2016 I took my 2013 Ford Escape in for service for a recall item and an oil change with tire rotation. My service advisor must have been on break. A very young lady came to talk to me about repairs needed on my Escape.

I was told that my Escape needed rear break pads and rotors for $372.00 and rear shocks for $360.00, and that I needed new window wipers on the front. This made a red flag go up in my mind because I Just had Safelite Autoglass replace my front window that was cracked on March 5 2016. I had them put a new set of wiper blades on the front. When I told this to the young lady, she said that the wiper blades must have been seconds. I was also told that the left front axel seal was leaking, but was covered by 5/60 Powertrain. I declined to let Liberty Ford Southwest to do the repairs.

On May 5 2016 I took my 2013 Ford Escape to Mike Bass Ford 5050 Detroit Road Sheffield Village, Ohio 44035. They replaced the rear brake pads and rotors for $277.49, and told me that the rear shocks were fine. They fixed the left front axel seal, no charge. I have the bill from Liberty Ford Southwest, and Mike Bass Ford. I would hope that you would agree that Liberty Ford Southwest doesn't represent Ford Motor Company very well. I can't take another Vehicle to a dealership that I can't trust!

40

I purchased an ESP when I bought a preowned F350 (vin 1FT8W3B67BEC30094) from Northside Ford in San Antonio , Texas on 7-23-2015 . i traded that vehicle for another Ford product, F-150 at Jennings Anderson Ford in Boerne on April 6, 2016. I took the odometer statement provided by the dealer to Northside Ford to claim the refund on this ESP on April 7th and was told I would hear from someone in "a couple of days". On April 20th I had not heard from Northside as promised so I called your National Ford ESP administrative line and was told they processed the refund on April 13th and the amount was $1155.12.

On April 21st I contacted Scott Gilmore, finance director at Northside and after some difficult discussion and a callback from him two hours later, he advised that he had the check in his hand made out to me and I asked that he drop it in the mail. It is now 8 days later and I live 25 miles from the dealership and I have yet to receive the check. Calls this afternoon to Scott Gilmore and Beverly Smith, the comptroller, have not been returned as promised. Can you help me? I am a very unhappy lifelong owner of Ford products and this is the worst dealership we've ever dealt with.

60

My Ford F150 SC limited has been leaking water for over a year. I have been to the dealership a number of times during this time period and a variety of parts have been installed (2 third brake lights,new sunroof,new back glass and door w/strip). Contacted dealership about mildew smell and they say they have ordered new carpet but after last repair this morning I still have water in truck. Approximately 2 months ago your engineer was at dealership and could not make truck leak.I am being backed into a corner and feel the need for an attorney. I have talked to customer service and she says I am not eligible for a buyout with this type of problem.

20

I bought a 2010 Ford Expedition EL new. For the last year I've had a problem with paint bubbling on the tailgate. After doing some research I've come to find this is a common problem. Brought it to my dealer and was told this was not Fords problem. I had an extended warranty and was told that unles it rusts through it would not be covered. Seeing as the lift gate is aluminum both you and I know it will never rust through. I want to know what can be done as my vehicle is well maintained and obviously this is a Ford defect.

100

02/13/2016 I purchased a 2016 F 150 4x4. I am a military retired veteran with a 100% VA waiver. I filled out your military discount paper as required and gave it to the sales manager. I'st the paper word was wrong. When we got our plate info from the NM DMV it indicated we paid form additional plate. In NM I pay no plate fee. Then after waiting over a month I call Rich Ford to inquire on the $500 rebate. The Sales manager tells me that they did not process the form as required by corporate.

The he tells me that Rich Ford is taking care or it and they would be calling me in a couple of days to pick up the money. I wait another several days and call back. He look in to it again and get back to me. Well that has not happened. I have bought several new fords and always from Bob Turner who is no longer in business and never had this experience. I am very dissatisfied with the service from Rich Ford.

60

See recall in 2011 about defective and very unsafe door handles becoming unlatched while driving. Yes the door can open going 70 mph down hwy. Not enough work done to resolve this fatal error. Both of my front door handles are this way as of lately. Would like some help here. This van has been taken care of yet has had multiple problems. I want to complain to the Ford corporate office now.

20

On February 16 2016 I dropped off my car to Sayville Ford for maintenance service they worked on my vehicle the next day February 17, 2016. My vehicle was complete by 9 AM that morning I picked up the vehicle approximately 4 PM that late afternoon when I return the loaner car. I got home approximately 4:30 PM when I noticed the skirt underneath my front vehicle by the engine was rubbing on the floor hanging then I looked under the vehicle and seen a metal plate missing and the metal skirt underneath the vehicle was smashed in. Then I called my service advisor Ross and mentioned to him that somebody destroyed my truck he told me to take a picture and send it to his cell phone so he could show his service manager.

I sent him the three pictures and he said to bring it in when I get back from vacation which would be Tuesday, February 23, 2016 and they would take care of it for me. I arrived at the Ford dealer on the 23rd approximately 4 PM and they took my car in to bring it up on a lift to see the damage the people that were present was. The service manager the service advisor and the mechanic that was working on my vehicle. The Ford customer service manager told me that they would not let a vehicle go out of their shop with that kind of damage and they would've called me to tell me that there was damage underneath my vehicle.

Sayville Ford is the only service place that Services my truck I picked up the vehicle approximately 4 o'clock that day February 17 drove it directly home and that's when I took the pictures. I took the pictures at 4:28 PM on that day.

Basically the service manager denied that they court the damage and blamed it on me

40

I bough a 2016 ford escape but I can't listen to my favorite radio station 87.7 how can I get this fixed. No help after calling Ford complaints number or the customer service line.

20

On February 13. About 11:30am I went into city world Bronx dealership with my boyfriend. I liked the Rava 4.-2016. We went out and test drive it and everything was good. Then we sat down to talk money. I told salesperson about the ad in the coop city paper. He knew about it too. 919. Down and monthly payment. I don't remember the correct monthly. His mgr was called over. He gave me another deal. 00.00 Down and 319 a month. I said" that was high. " I don't want to get into a deal I can't afford. Then it went down to 299. I said no thank you and left. I was not sure. I need to think. My boyfriend and out went out to talk about it. I called the salesperson about 20 minutes later. I came back in.

The second mgr came over. The new deal was 305. Still nothing down. And 350 for the DMV fee. I asked about the last deal. He said I can't do it.. It will not allow me. So.. I agree with that deal. I was give the papers Completed them. Salesperson was not much help when I needed him to answer questions for the insurance company. He asked for the money total of 658.00. I gave my my bank card. Now it about 2pm. My boyfriend needed to go for the kids game. Salesperson came back for me to sign the receipt for 658.00. No problem.

I gave him the information I received from the insurance agent. It's now 3pm still waiting.. My bank was down to nothing at this point. I asked what going on.. Waiting for the financial person. I'm tired and hungry. Salesperson came back asked me for my bank statement and pay studs. I don't carry those items in my bag. Nothing else was said. It now 4pm. I went into the financial office. He said I can't put in into the 2016 Rava 4 today. The credit score is too low. The bank will not allow me. I said" why did you take my money.. Why did I wait so long to get any answer like that. He responded with " I was told you was waiting for your husband. I looked at him what husband. I never told any one to wait for what husband.

They felt the man who was with me was my husband. NOT!! They want me to get the paper which will help me withy the deal. I agreed to go home. The salesperson drove me home and back. I give the salesperson my papers to be copied he mess up. He didn't copy all the papers and the second mgr questions me about the papers.i gave them the papers.. All the papers again. Now it 5pm. I need to wait again. I was called into the office about 530pm. My boyfriend came back to check on me. They called me in the office. Now. A new financial person talked to me. Still No.. We can do it. Then why did I do everything you said and still nothing.. Why did I go hon end come back for the same answer. He said.

May be your boyfriend can cosign for me. I said no. That wasn't the deal from 12pm. I could not believe what they did. I felt like a fool. They lied to me. I never told them my score was great. Why didn't they check my score before taking my money. Who does things like that. I called the insurance to cancel the policy and asked for my money back. The second mgr said I will get my 658.00 in 48 hours. Today is Thursday it has been more then 48 hrs. I called the dealership today. I was told someone will call me back...

NOT!! No one called me back. I called before they closed. I was told the finance dept refund money on Fridays. Why do I have to wait when they did me wrong. He also added. If not Saturday. Now I really didn't want to hear that. If you was in my shoes. You too will be upset. I came into the dealership with no car and money. I left the dealership 6hours later with no car and no money. Saturdays was the day before valentine. My Saturday was shot. How can the salesperson and mgr as well as financial person play person like that.

40

I have a 2016 Explorer which intermittently will not start. It has been in the shop for 2 months without a resolution. I called and filed a complaint as requested by my dealer. The answer I now get is I don't know how to start the vehicle and that there is nothing wrong with it. The case number is CAS 87295 77= J8P9J6. The last I was told was that I should take the vehicle and Ford will supply me with an extended warranty. That is worthless to me if you can not start the vehicle to run it.

I can not trust this vehicle to start and do not want to get caught at a grocery store with a cart full of groceries and the vehicle not starting. The starting problem has occurred with **3** different drivers. My daughter was one and my husband had to go and pick her up from the vehicle. I am politely asking for a different vehicle or money back. I hope that you will pay attention to this email as so far I have had no success in Ford solving this problem. The customer service rep gives me the impression that I am the problem and not the vehicle. I hope you will help me.

882

40

My 2015 ford ecosport clutch broke. The car was towed to Ford Fury William Nicol. I have experienced the worst as I had to wait for 4 hours to be served. Sitting without transport Ford took a day to get back to me. Telling me the reason for the breakdown was the behavior of my driving. Charged me R11k; R4k for Labour. Contacted the ford customer care; waited 3 days for feedback and got the same feedback. No one experienced on this level looked at this as they cannot explain as to why the clutch broke. How do they now how I my driving is.

The dealer I bought the car from was willing to assist offered a loan vehicle and promised to fixed the car within 2 days. William nicol now wants to charge a labour fee. What happened to customer service. They rip us off. When I was given a second opinion I was told that the ford ecosport has a clutch problem and was told that warranty should cover clearly because it is a mechanical problem. I would like to suggest if a page can be created so we can show ford that this is a fault on the clutch and not driver habits. I am sure that I'm not the only one in this situation

40

Walker Ford Service Department in Clearwater Florida will not address my request for service. They will not scheduled appointment, provide a loaner car, return emails or phone calls. I'm not sure why they will not accept my business. Furthermore my vehicle is under a factory warranty from the Ford Motor company.

40

I recently discovered the paint bubbling on the front edge of my 2013 Ford Explorer hood and thought it was a manufacturer’s defect that would be taken care of swiftly. I bought the car new and it had 44,000 miles when I first noticed the defect. I brought the vehicle back to a Ford dealership, but not where I purchased it. The dealer took some pictures of what is clearly a manufacturer’s defect and said they would file a Digital Imaging Claim with Ford Motors.

My car is out of warranty, but seeing how this is clearly a defect I figured Ford would do what most responsible manufacturers do – stand behind their products and make it right for me – the consumer. Ford outright refused the fix the defect and continually fell back on the 3 year 36,000 mile warranty. My claim was that it’s not about mileage – the car is less than three years old and the paint is bubbling and chipping to pieces. They stuck to the warranty issue. Ford offers a rust warranty for five years on the vehicle, but if you don’t have a hole the size of a nickel where the rust burned through then you are again – out of luck. The dealer said that they can repaint the hood for about $600 but Ford wouldn’t be paying for any of the work.

For a vehicle that is less than 3 years old and the paint starts to bubble and chip that is just poor craftsmanship. I’ve owned three Ford vehicles in the past, my daughter and son both own Ford vehicles and for Ford to treat a loyal customer like this for a lousy $600 repair, that is clearly their fault, is just obscene. Ford is a disgrace. I got rid of the Ford – my daughter just traded in her Ford for a Nissan and my son will be looking for new vehicle in the next 18 months – I guarantee it won’t be a Ford.

Ford is so cheap; they wouldn’t even provide for a $600 repair and did everything in their power to avoid responsibility for the defect. But in the end it’ll cost them a customer that has been loyal to them for over 15 years and the three consumers in training I have in my family. My three kids, 20, 25 and 27, will never own a Ford and social media and word of mouth spread faster than the bubbling paint on the hood of my 2013 Explorer. That’s real smart business acumen Ford. Goodbye forever Ford.

40

I have a Freestar 2004 it has about 125,000 miles there was a recall on a transmission part I was going to get it fixed but before I could get it fixed the transmission had a complete system failure. It is at RC Lacy in Catskill NY right now and I was told I would need a new transmission. I did some recherché and found that a lot of these transmission go I think this should be replaced. In speaking to another mechanic he said this is a common problem. I think for a car with only 125 thousand miles the transmission shouldn't fail.

20

I would do zero stars if I could due to Sunrise Ford in North Hollywood due to lack of professionalism and lack of warrantied issues I'm having with my navigator which has cost me over $5,000 in repairs. Ebie as well as Lee in customer service at Sunrise Ford are full of lies and have denied any warranty and have told me to take my business elsewhere. After having major issues with Sunrise Ford, they will be having a lot of issues in the near law and I will be taking major legal matters.

I never thought I'd experience such bad service. After trying to contact the general manager there I have NEVER received any call back or recognition. Due to all the unnecessary headache, unprofessional-ism and lack of taking care if customers when I have clearly spent so much time and money trying to fix a vehicle that they clearly have no experience on I will never buy a Ford again.

40

I purchased a 2014 Connect Transit last year in June, I have been a customer of Holman since 1984. The handle on my Luggage Compartment broke off, while I was just opening the back as I do on a routinely all day long every day.
I drive for Uber, This handle was made with 100% plastic, with small plastic connectors, that connected to the baggage door. I reported to the dealership, they charge me $152.60, n0t including labor for the part, This part was all plastic it was made not to last. Of all places to put a plastic door handle on the trunk. I will be buying this part at lease 3 to 4 times a year. This part was part of the trimming, example rubber molding. I call the service manager to inform him I was filing a complaint with the Ford corporate office.

40

Good day, I have a Ford Fiesta and have been told by Consolidated Ford in North Rand Road that they DO NOT stock the parts in need as the Fiesta I have is not in South Africa. How is that possible? I looking for the Grommets that hold the cover over the motor. The Car is a 2007 Ford Fiesta - VIN No: WF0DXXGAJD7D11439. I have spoken to the corporate office at Ford several times about this complaint with no resolution.

60

My check engine light came on. Naturally I had it checked and was told that I needed a new engine. my truck was supposed to be the top of the line fords. Ford f150 king ranch and it should have lasted more than 80,000 miles. After checking on line I found many complaints with the same problem. It is a shame the way your big shot company treats consumers. I am a former marine Vietnam vet. and know a lot of others and you can bet we will not be buying any ford products in the future.

40

I have bought a 2014 ford focus a few months ago not knowing it has a standard transmission not an automatic transmission I have had it bring it back to the dealership once to reprogram the transmission and a second time to have the clutch replaced and with less then 30 000 km and now it is doing it again. I almost got into an accident when the car would not accelerate going through an intersection this is deftly a safety issues. This is not the first Focus that I have owned my 2007 has 400 000 km on it and is still a great car my son drives it now, what options do I have for this new car? I am not happy at all with the support I have gotten from the company

60

We purchased a problematic 2013 Ford Escape. It was stalling while driving and was brought back to the dealer Lincoln Heights Ford. It had a defective head gasket allowing coolant into all of the cylinders. The work was performed by a licensed Ford factory trained mechanic and was returned to us in a damaged and dangerous condition. Exhaust components were misaligned causing the engine compartment to fill up with exhaust. A secondary leak was caused by a badly damage hose and another area of the exhaust(a $159 clamp) was broken and had a $3. hose clamp wrapped around it to re-secure the part. High levels of carbon monoxide was entering the vehicle cabin, it took approximately 6 weeks to realize it was the car. It was returned to the dealer, inspected twice and we were assured no leak existed and was safe to drive.

The service advisor stated 17 sensors were positioned throughout the exhaust and the car would alert me to a any leak. My family was gassed for another 2 weeks until a carbon monoxide detector arrived and I started testing the vehicle. Tests indicated up to 220ppm of c.o. entering the cab.(see you tube video Greg white 2013 ford escape problem) It took several months for two other Ford dealers to diagnose and repair all of the problems. We are currently suing Ford of Canada and Lincoln Heights ford, Ford denies all responsibility. If you end up with a lemon, you are on a long miserable road. Our children,my wife and I were continually gassed. I worry about the long term affects

40

I have a 2011 mustang and I was on the beltway when I lost all power at 70 miles per hour. I was lucky to be able to pull over with out getting hit. I shut the car off and waited 5 min, restarted it and everything was fine. I searched the issue and found out ford has bad ETB which are causing the proble. You need to recall this before people get killed!

40

Friday July 24th, reached my destination & noticed our heat shield was hanging down under our 2014 F-150 pickup. I had a friend take the dust guard/ heat shield completely off & had planned on going to the dealership on Monday July 27th, to have it put back on, or at least get an appointment with the service department to get it back in place. Monday morning came I went to the dealership that we bought the truck from. We bought the truck at Paducah, Ford.

I went to the service department with my heat shield in hand to tell the guys that the heat shield had to be taken off, because the plastic bolts had come out and that I needed to have it replaced. He said that because I had my oil changed at another location & not at the Paducah dealership that they would not be able to fix this. I told him I was under warranty and it was a bumper to bumper 36,000 mile warranty and this should be covered under the warranty. He said the piece would cost me $336.00 to replace this.

I said I would talk to the guy who sold me the extended warranty that my husband purchased for an extra $2,000.00. I went to talk to Tommy Coley, upon purchasing the $50,000.00 vehicle assured us if we had any problems with service to let him take care of them. I told him my problem that I needed the heat shield put back on the truck. He said just a minute, left the room & sent the general manager Dan Stoves and the owners son back to me. He said that they would not replace the heat shield, and the warranty would not cover it because they didn't change my oil.

The place I had my oil changed the date was 5/30/15 I was out of town & couldn't have the oil changed at Paducah Ford & the heat shield was put back on and held until 7/24/15 it was held in with plastic screws, I believe that is the problem and I asked him if they would put the shield back in place for me. He said they didn't cause the problem and he didn't care if the cost was $5 or $350 they would not replace it or put it in place, told me that it was time for me to leave. I asked him if this would void my warranty by not having it in place. He did not answer me & again told me to leave.

I went back out to the service department & asked the service manager if this would void my warranty by not having the shield in place. He told me it would not, This experience with Paducah Ford has been very upsetting I mean this is just a small part that would have taken only minutes to fix. I would not recommend Paducah Ford to anyone, if they wont fix a small repair, I hate to see what is going to occur when I need any additional work done, I am very, very unhappy with my purchase from Paducah Ford, still love my pickup just very, very, very unhappy with the treatment I received from Tommy Coley & the general manager Dan Stovesand.

Buy a ford, just don't buy it at Paducah Ford because they do not stand by their claim that they will take care of you when you need it, I hope that my claim will help someone who is thinking about buying from Paducah Ford, I strongly recommend that you go to any other dealership in the area. ( Debra Mayes - very unhappy customer )

40

We bought a ford escape in November with an extra package that would allow pulling 3,500 lbs - specifically saying that we where buying this car to pull a small RV. Their official towing guide says that it will. When we went purchase an RV of 2500 lbs, we were told by the dealership that this would be unsafe even with all of the bells and whistle stabilizers etc. The owner said he would not do it. He recommended a company with even smaller RV's who told us that they have had people try to use our vehicle to pull their RV, only to find that they where also unstable and had tremendous difficult on hills which contributed to transmission problems.

Further exploration on the internet verifies that regulations on towing have not effectively prevented 100's deaths from small RV accidents. We do not feel that this is the right vehicle for us and are being told they will not buy it back. The owner of the Wiscasset dealership in Maine actually told me I was bogus when I said that I was very unhappy with the service I was getting. This did not seem very important to the customer service people. I am just so sad that we are stuck with a vehicle that knowledgeable people are advising me not to use for the purpose I bought it for.

60

2008 Ford Escape XLT 4x4. At 66701 miles transmission went out and had to be replaced at a cost of $ 3,965.18 car had always been serviced at a Ford Quick Lane Service Dept. Ask the mechanic what caused this transmission to go bad and was told it was a poor design and a defective transmission and there are thousands out there that are bad and Ford is not doing anything to fix the issues with these transmissions I.ve wrote Ford Motor Co. a week ago and have not heard back from them as of yet. The mechanic said there was no reason this should have happened beings it had always been serviced very well and by the Ford Dealer. All service records are on file to back up any service that they had preformed on vehicle. The new transmission was in stalled by a private mechanic and not by a Ford dealer, but the new transmission did come from Ford Motor Co. with a (3)year unlimited mile warranty. More to come as soon as I hear back form Ford if I ever do!

40

My son-in-law just bought a 2014 ford focus with 18,000 miles on it for $13,999 before taxes. He Has had the car for less then 2 weeks and already having issues with transmission its seems. The car jerks when you drive from stop and its seems its getting worst. Will be taken it back to dealer and better resolve the problem. I have read so many bad reports with this and reviews from many others. They need to recall them. If I would have know then I would have told him not to purchase the vehicle. If the problems doesn't get resolved I will have him take the car back to be returned. I will make a big deal out of this. Shame on you ford I always thought ford had great cars but I can't see this.. So many bad things about the car. Very sad about this.

80

A few months ago while my wife was backing out of the garage the power steering system failed almost taking out one of the poles that support my carport. While she was driving to work today the power steering assist failed again this time She was on a city street in town. I have search the Internet and there are hundreds of complaints on this issue. Everyone that I know that owns this model vehicle is having this problem. It's just a matter of time before someone is injured or killed due to this defect, if it hasn't happened already.

20

I have a 2007 f-150 crew cab with 82,000 miles. I'm having trouble with both manifolds on the engine leaking exhaust. This problem started before it was out of factory warranty I had it fixed at Ford service. I also had a 2002 Ford f-150 that done the same thing. Something just isn't right with the bolts used on these trucks. I'm a ford truck man owned Ford trucks since 1978. I've took care of this truck, I feel something needs to done about this problem it cost to much to fix this problem.

20

I have a 2007 f-150 crew cab with 82,000 miles. I'm having trouble with both manifolds on the engine leaking exhaust. This problem started before it was out of factory warranty. I had it fixed at Ford service. I also had a 2002 Ford f-150 that did the same thing. Something just isn't right with the bolts used on these trucks. I'm a Ford truck man, owned Ford trucks since 1978. I've taken care of this truck, I feel something needs to done about this problem! It cost too much to fix this problem.

40

Worst experience I have ever had at Vista Ford of Oxnard! Unfortunately the salesman David was so unprofessional that I left the dealership crying! I understand sales and the time it takes to "make a deal" but under no circumstance is it okay to belittle, bully and yell at a potential customer for not being ready to make a deal. He was so rude first trying to show me used cars then showing me a car that supposedly I can't afford by there MSRP invoice and lastly trying to bully me into a lease that I didn't want to do. I am still not convinced that the right salesman can't make those numbers work. It was a 2014 Ford Edge and if the price was right I would have walked away with the perfect car.

Due to these unfortunate circumstances I spoke to Allison who listened took responsibility and confirmed to me that I should not have been treated in this manner. If I did decide to buy a car from Vista Ford I would want Allison to get the commission. As far as how David treated me I absolutely hope I never see him again. I know we all have bad days and me not buying a car can be frustrating. A letter of apology from the dealership is what I would expect and unfortunately I did not even get that. The general manager Darren made contact with me and tried to sell me a car and justified David's actions because he was on commission pay. He did apologize but words mean nothing when you justify the actions by saying he is a commissioned employee. Is there even such a thing?

Basically I just want to let the reviewers know if you are in the market to lease, be bullied and or deal with a company that has no accountability for there actions besides "you have to trust me" than this might be the right dealership for you. My experience was two thumbs down.

40

My 2006 F150 stx has paint peeling on left side of hood. I have been told that the primer was not done properly from the factory. I can see the bare aluminum hood, also primer is peeling, and the paint is being blown off as I drive on the highway. All the rest of the truck is perfect. I feel this is a defect in manufacturing and should be taken care by Ford motor company.

40

My husband & I went to Ford of Ocala to buy a F-150 XLT pick-up truck. My brother works for Ford and we would be allowed to use his A-Plan for the discount. We went to this dealership (3) times and finally found a truck we liked. We had all our necessary information and trade-in plus a deposit to put down when we were informed that they lost the keys to the truck. We asked them, aren't there usually (2) sets of keys and low and behold, they lost both sets. "What on earth were they doing?"

Then to make matters worse, they wanted to give us only half the value of our trade-in, since we already checked with the Kelly book and knew the true value. Well, it didn't end there, they also did not like the fact that my brother, who works for Ford has the A-Plan, so they tried to down play it and refused to give us any other discounts for may I add was a new 2014 F-150. They told us you have the A-Pan and that's it, plus they added their own dealer options worth over $2,000 and expected for us to just accept it and pay for it.

Our experience with them was totally unprofessional, unethical, disrespectful, so we walked away from there and decided that we'll take our business to a dealer who can treat their customers with the consideration and respect they deserve. Our complaint is not with Ford but with that dealership in Ocala, Fl.

Also, just to let you know that the manager who worked on the papers didn't even have the decency to introduce himself or meet with us. Very unprofessional to say the least. We still plan on buying an F-150 but will have to go out of our way to find another dealership. Please look into the Ford of Ocala, because this was not the first time this happened, but it certainly will be the last.

20

I have purchased four Ford vehicles from Lake ford ,in Lewistown Pa 17044, I can't believe that one ford dealership can do so much bad workmanship on there customers vehicles. We purchased a new 2001 zx2 from them. We took it back for a heater problem. They broke the windshield trying to remove the access panel to the heater, drilled holes in the bottom of the heater and when you ran the ac water ran out on the passenger floor. They did repair work on my f350 lariat, left grease on the seats and carpets, stood on the chrome front bumper scuffing up the chrome.

They replaced a exhaust manifold on my brothers 5.4 engine and when they removed the manifold they dropped in on the brake line rupturing it, I took four wheels and tires off of my Porsche Cayman S to them last week to be mounted. They ruined the paint on the first wheel they tried to change. I stopped them before they trashed anymore. They told me that the machine they should have used was broken. I think they should pay me for the damaged wheel.

20

I took four tires to Lake Ford, Lincoln Mercury, in Lewistown Pa 17044. They destroyed the paint on the first tire, trying to change it. I stopped them from destroying the paint on the remaining three,. They told me that the tire machine that they should have used was broken. I ask them why they destroyed my rim. When they new they had the wrong tools. They were supposed to contact me to have my rim repaired. They never did. I have purchased four vehicles from this dealership since 2003, a zx2, escape, f350 lariat, and a focus. If they don't make this right I will not purchase another car from Ford!!!

60

I have a 2011 Ford Fiesta. It has been through 2 new transmissions, a new computer/transmission part (in shop right now), and has been in at least 1-2 other times for transmission work. I am checking into lemon laws to see if it falls under this. I have missed work due to car issues and will not recommend this car to anyone ever.

60

the timing chain broke at 70,000 miles. this vehicle was serviced every 3,000 miles. this is a local police vehicle and since I have been chief of police I bought only Fords. The crown vics I bought all had the paint peel off and ford would not help second this is the second ford explorer that the motor is gone because of the timing chain. Every mechanic I have consulted said yes the explorers have a problem with the timing chains- I find this out after buying 1-2013 & 2-2014 ford explorers. This should be taken care of instead of me having to spend $5,000.00 for a motor at 70,000 miles. great job ford.

60

My car is a 2012 Ford Mustang. Less than 1 year of owning my car, the paint on the hood started bubbling, directly in the middle of the front of the hood and has now chipped off. I just starting notice more bubbling now popping up towards the left front side of the hood. This car is only 2 years old and I can't believe that this is happening. Will you stand by your name and fix this paint issue as this is looking very bad on the car?

40

Purchased a pre-owned certified 2013 Taurus with 23000 miles. The car has been in the shop more times than i made payments. From radio, front end and door handle with little help from dealer.

40

2005 Ford Escape - The right rear inner wheel well has rusted so badly that the shock tower is resting on the hatch wall. Every time I go over a rough part of the road, there is a loud banging noise. Please do not say that Ford is not aware of this problem. The are hundreds of Escapes that have this problem. Most of us cannot afford the repair, and cannot afford a new car. Most of us still are paying on the car. How am I to pay for a repair that may or may not work that costs around 2K to repair? I have owned several Fords, and I am very disappointed in the lack of attention from Ford. My family and friends own other make cars that are older than mine, and have less rust on their car. Please step up to the plate and do something. More and more are talking about a lawsuit. I will jump on the lawyer train, but would prefer not to. Please be responsible. I am also preparing a flyer to put on every Ford Escape that I see. I am sure the news stations would be interested.

20

Ford Escape 2012 - Rust on wheel wells and doors poorly repaired during warranty period; have been asking them to redo the work since rust resurfaced within months; pictures, emails, phone calls, dealership visits and still no repairs, just aggravation. Worst customer service! No respect for clients or warranty. They seem to think if you ignore product and client issues long enough, they'll just go away. Jim Keay Ford Canada.

40

I bought a 2004 mustang in Toms River. I test drove the car and all was great. i came back at the end of the week to get the car and as i pulled away i noticed the brakes going to the floor. I drove home anyway and called ford two days later(i work long hours)Ford said to bring it in so i droped it off to the owners son, so i was told and the next day he said he took the car home that night and couldnt find anything wrong with it. I am not going to go on and on. Point is i picked up my car with cigarette burns on the carpet and a dent in the rear bumper.

My car had to go back three more times for the same thing and one off these time one of them hit a curb or something and bent my rim. They had to replace the front brakes twice and the rotors once, then after that the front end shook so bad, and they said the back tires needed to be alligned. It needed to get alligned because they hit a dam curb. these are very pricey rims and i should not have to replace it. I am down, one bumper, carpet and a rim and i have had the car one month. All this and it fails inspection after i said to look at it and make sure all is ok so i dont have to bring car back a fith time. It had seven codes.

No one bothered. My past three cars have had been fords and this is making me think to buy else where. I really hope this can be fixed. Thank you for all your help in this matter.

60

I bought a new 2006 Explorer from Future Ford of Sacramento thinking that Ford backup their product and we are in good hands. • In January of 2007, our vehicle had a major computer problem; it lost all powers while we were driving. We had to drive around with a computer attachment and wait for the electrical failure to happen again so the Service Department could figure out what was wrong. Thank goodness it was under warranty. • With only 49,463 miles, in February of 2010 our transmission failed. Thank goodness it was under the extended warranty. • With only 58,832 miles, in October of 2011 (20 months) our transmission failed again.

We towed our Explorer to Future Ford of Roseville. We were told our warranty had expired and we have to pay to fix the transmission again. We wrote to FORD Costumer Relationship Center believing that they will be supportive and they are going to honor and stand behind their products, they wrote: First, I would like to apologize on behalf of Ford Motor Company regarding your recent experience with your vehicle. Ford cares about each and every customer. It appears that a decision was already made and at this time, there is nothing we can do to overturn the previous decision that was done. I apologize if my response is not favorable on your end. We hope that we might have the opportunity in the future to restore your confidence in our products and service.

FORD should apologize to the American People for building such a defective and bad product and for not standing behind their own product knowing that it has many problems and for their trouble service. It is a shame that this product is built in the United State of America. FORD will never restore our confidence in their product. I will share this drama with everyone I know so they can reevaluate their options before buying this product.

60

in 2007 i leased a 2007 ford fusion new with 125 miles on it the brake sensor went out the themostat went out pocaro ford in racine replaced that and the next day the cars engine and transmission were junk pocaro had the car for over a month and was suppuse to put in a new transmission and engine when i got the car back it ran as if they didnt do anything to the car when i called pocaro and ford credit to complain they told me if the car doesnt run right just give it back all these problems with the car were before 45000 miles on it.

also ford credit sent me a letter voiding the warenty and making me pay double miles when i told them i didnt agree they repossed the car the car was such a lemon the dealer didnt want it so it ended up going to mayheim in chicago to get lemon laundered across state lines it was sold to a dealer in chicago for 8500 when blue book on it is 125000 when i called the dealer he said the lemon ford fusion was still on his lot and that ford never diclosed any problems with the car to the dealer.

ford should go buy its lemon fix or repair daily car back and give me refund for having to deal with this hunk of junk lemon car that was made in mexico and advertise as being american made ford should keep its lemon cars in mexico

40

As of six months ago I purchased my first Ford F250 truck. To be honest I have to say I have never been more dissatisfied with the performance of this vehicle or quality of your customer service. This is a 2008 model; I bought this truck used with 52k miles on it. Since I've had it in the last six months I've spent well over $2000.00 dollars in repairs that were engineering defects that were not put on the recall list. Again, these problems were not due to age or wear and tear, they were engineering defects that were not resolved before leaving the assembly line.

Just today I spent over $600.00 getting the canister, solenoid, fuel cap and vent hose kit replaced. According to the local Ford dealership, my personal mechanic and the Ford Forum, this has been a reoccurring problem with Ford trucks where the canister becomes easily clogged from dust stopping up the canister and vent hose (because it's too short) and defecting the solenoid causing the check engine light to come on. In turn it takes me like 20 minutes to refuel my truck because the gas pump continually shuts off.

This is all due to a little dust. As I stated earlier I had to spend over $600.00 to get this fixed. When they mechanic fixed the problem he had to access an updated Ford memorandum on how to properly reinstall the parts differently than the way it came from the factory. THIS IS AN ENGINEERING DEFECT ON FORDS PART!!! The dealership told me they could not reimburse me because it was not on the recall list and they were waiting for so many complaints before it became a recall item.

All you have to do is read Ford forum, talk to local dealerships and consumers and you will find out very quickly this is an issue. There seems to be a lack of integrity on Fords part for making me pay for an engineering defect when it should have never been sold that way from the beginning. As I stated previously, I have spent well over $2000.00 on engineering defects for this truck. I should not have had to pay for one!

The name and quality of Ford is rapidly losing its reputation as a quality vehicle for obvious reasons. I for one will never buy another Ford vehicle unless they start owning up for their mistakes and paying for the problems that are reoccurring. I expect full compensation on my many repairs which I'm certain I'll never see due to the lack of integrity, pride and quality of your company. This is definitely demonstrates a lack of professionalism and integrity for the Ford name.

60

I purchased a 2012 Ford Focus in July 2011. I am unable to get the radio station that I usually listen to which is FM 87.7 mind you I can get the radio station on my $20.00 radio I keep at my desk and I can get the radio statio on my wifes 20 year old Chey Cavalier but I'm being told by McCarthy Ford in Chicago on 115th Street and Pulaski where I purchased the vehicle that Ford "says" this is normal operation that that particular radio station FM 87.7 will not come in. Mind you I am also a former Ford employee. I am very upset and dissatisfied with ford.

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