Chime Customer Service
Rated 1.2 of 5 Stars
Based on 88 Complaints

Contact Chime Corporate

Toll free phone number: 1-844-244-6363

Chime comes up with a single line agenda: To help its members lead healthier financial lives. Too often banks make it hard to save money. For this reason, Chime is dedicated to building a new kind of bank account that makes the hard parts of managing money easy, by eliminating unnecessary fees and help its members form healthy financial habits because.

If you have a problem with Chime, call the customer service number at 1-844-244-6363 or drop in your questions and comments to support@chimecard.com or help@chimecard.com. The corporate office location is unknown, but is somewhere in the San Francisco, California area in the 94114 zip code. The company claims that it’s your money and it’s your life. So, Chime in.

It's fairly easy to make the switch to a bank account by using the policies that Chime offers. Common products are Deposit Account Agreement, Savings Account Agreement and Electronic Communication Agreement. When you bank with Chime, you get a Chime Visa debit card, a spending account and a savings account that can be managed entirely from your smartphone with which you can save automatically.


Experienced poor service? File a complaint here!

Chime Contact Information

Report complaints to corporate and get satisfaction

  • Chime headquarters address

    • San Francisco, California 94114
  • Company website

  • 1-800 phone number

    1-844-244-6363
  • Better Business Bureau rating

    A+
  • Customer service hours

    24 hours live chat online

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Top Chime Complaints

Browse more than 88 reviews submitted so far

20

I recently applied for a CHIME DEBTCARD and as a new happy customer member I didn't realize what I was getting into. I had received my card like they said I would. But I realize I couldn't access my website access on my computer or on my mobile app. For what ever reason another person has HACK AND GOT FULL CONTROL OF MY ACCOUNT WITH THE EMAIL ADDRESS SHERRELLSPURLOCK32@GMAIL.COM I even try to get my password change but it keeps sending it to that email address for some reason it has a a whole new email address that I never gave when I applied for on there application. I even email CHIME SUPPORT TEAM and an operator contact me to just to ask me to send a picture of my ID and they can change my password. But other than that they can't do anything. I believe that they want more information from me which I refuse to send cause I feel that they didn't give no explanation how it happened and once I was on the phone and I gave my social security number she still push for more information from me and not acting fast on the obvious of my account getting HACK! I believe it something should've been done. TO ANYONE WHO IS HOPING TO BE A CHIME DEBT CARD MEMBER PLEASE! BE ADVISE!! DON'T BE A VICTIM OF IDENTITY THEFT LIKE ME!! This company doesn't care at all. They haven't even close my account. Hoping! To get help Soon.

20

I haven't received my card yet i ordered it twice

20

I settled my balance with a car rental company however, chime is refusing to take the additional hold off of my account. They asked for a letter from the merchant & after supplying them with it, I keep getting the run around. I have all of my funds in this account and don’t have access to them because of this. Today marks day 8 since the issue began and still NOTHING! BEWARE! Do NOT OPEN AN ACCOUNT! It sounds good but it’s HORRIBLE!!!

20

Somehow my account got closed out 30 minutes before my direct deposit was suppose to hit. Now i can't contact anybody or access my funds. Its sating i have to wait 30 days and they will send me a check with the remaining amount im pissed

20

Why can I not talk to someone beside a computer? I need to talk to a person about my account and a deposit that I an trying to deposit in my account and am having trouble do so need help please

20

First it's so hard to get a person to talk to when I have questions and when I do get to talk to someone they don't understand English and it's like talking to a 4 yr old but I had a person who referred me to chime and it says if you referred someone u will be both receive a 50$ bonus and you will never see that cause the costumer service is not even aware of it or trained to decline the offer

20

Please send .message to my. Email. Address i tried to apply for a decard

20

I need help my money is not on my card and im getting piss
ples give me a call 1-904-379-6167

20

I have 4depost of 9hundred,and 20 each time was a problem.i call more than 5 times about my money even with the other companies I never experienced this..my last deposit was a big problem the representative at chimes lie .I ask when did my deposit hit my account he stated 11am I didn't receive it till 845 pm and I was told wasn't going to receive it that , day but I did .why money wasn't release no excuses for this. Social security don't release money that late never rep kept telling me like after lie.....

20

they have 2 months of my pay and they are refusing me access to it. They won't even send a debit card

20

I have been a customer of Chime Bank for almost a year. To make a long story short for 3 days Chimebank suspended my account. hence keeping me from my money and drawing interest on my account.
They requested specific documentation. I sent it, Each time I sent them what they requested, they would respond with needing something else. Once I had all documents given their response was:
Hi Darlene,
Unfortunately, the items you have provided thus far are not sufficient to verify the activity on your account. No further action can be taken on your account at this time. Additional documentation will be required in order for any account action to be taken.
If you are able to provide any more of the items previously requested, please respond directly to this email and I will be happy to assist you further.
Please note, items received over 5 business days from the original request may not qualify for review.
Best,
Mark

They are very vague with their requirement and generic with their email responses and now that I said I am contacting the FDCI, BBB and other agencies I have not heard from them

20

Chime closed a claim without allowing me the time states to summit any documents what so ever . Within a day and now say I have to rebuttal the claim . My account was closed while I was in jail my money was stilen and chime won’t allow me to give them proof I had no access to my account and don’t know who used my account all of my belongings are still somewhere my laptop phone and wallet i don’t have in my possession. Someone took 2500 out my account using cashapp chime don’t think it’s a error however I was incarcerated January 4 until presented. So i can provide the proof to my claim chime denied me to provide anything and said they made a decision within one day of me getting a claim form

20

I have forgot my password and can't access my account. I have moved to a different state and my old ID expired. I have Sent MANY ways to prove my identity including my SS papers i am disable and have no other funds and no way to get more and they refuse to help me. I feel they are trying to steel my funds.

20

THIEVES... If I could they would get a 0 Chime sent me a notification stating my refund was returned from Saks Fifth Avenue. When I went to open the app the money was unavailable and customer service is acting like I don’t know what I am talking about. This is over $900 of my money that they stole and won’t let me have my money until they feel like it. They are thieves. Once I finally get my money. I will close my account with them. Your better off saving your money in a sock.

20

Terrible for freelancers; froze my account for "suspicious" Stripe deposits, even though I am a sole proprietor. There's no business use; it's just income.

20

Ive been locked out of the mobile app for about 2 and a half weeks now. I can not remember my password and when I click "forgot password" it tells me that chime can not open the app to me at the moment. what does that mean ?! I have money in my account and I cant even check the balance because I cant log into the mobile app. is there some way you can help me get back into my account ??

20

Terrible customer service. They can’t tell you anything about YOUR account for security purposes but it’s YOUR account. They can’t give you a corporate number for “security purposes” but how is that a security hazard. I’m filing a civil lawsuit against them.

20

I have been waiting for 2 weeks for my card and Chime refused to overnight express it even at my expense. I will be homeless by Wednesday the 8th of May 2019. I told them this and still the suprivor refused to accommodate my situation. Im close to be suicidal and when I told him that he will be responsible for me being homeless and my suicide does he want that he said yes. Im looking for a lawyer and I will not let this bad customer service stand

80

Cannot get in touch with a customer service rep that's real person on phone. Seemingly impossible at this point. Everything else with them has been great.

20

Chime terms and conditions says your account cannot be overdrawn that's a 100% lie my account is now overdrawn 284 dollars Because they allow a merchant to force a transaction through that had already cleared so I was charged twice now the money that is in my savings I cannot touch because they took it With that being said and that being the only money in my savings account that I have to my name chime has literally screwed me over $60 doesn't go far and they want me to wait 10 days to fix the problem that should not have occurred in the first place and right now I can't wait 10 days I am living out of a motel with no money now because of chime and wont be here long either because of this problem After 2 days of trying to fix the problem and speaking to 8 different people nothing has been done

20

I had my check direct deposited and I can't get money out. It keeps saying can't be verified.

20

I need to speak with an operator!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

20

My acount was suspend for no reason I believe and if I can not withdrawel then i do not know how you were able to recieve my money.

20

I have sent for emails regarding my account with chime and for some reason nobody will ever get back to me all I want to do is update my account give the correct telephone number on the app it won't let me

20

I never asked for a savings account from chime only applied for a spending account so when I got a email stating that I violated terms of the savings account and it was being closed and I cant login my account to operate the settings to turn on the allowance of transactions of my spending account where my funds to pay my bills and no response to how do I get my funds

20

Bad customer service!

20

I have tried and tried and tried to change one digit on the phone number they have in their information and nobody can do it personally they want me to jump through hoops backflip and do all that just to get I can't login to their damn time at and I'm very upset I spent a couple hours trying to get this taken care of but nobody will help me

20

Suspended my act no notice went to use my card and they shut it down its. been 5 days and you can only email them and they want more info and you can never speak with anyone.

20

How dare you assume I would even give this company One star. You've ask me the question. But made it impossible for me to give my honest answer.
ZERO ZERO TO THE TENTH POWER!
Ive never in my life regretted anything as much as becoming a CHIME VICTIM.
Everyone I work with cant wait to hear how things went for me as this was my FIRST experience with Chime.
Its been a solid nightmare.
Never received my card and still dont have one. I have worked Customer Service all my life. I could hardly distinguish between automated system and the people they claim are human.
Besides joining this Horrible ebank I freely admit I erred in my original description of my address. My BAD
but I did catch my error and proceeded to correct it. Pushing the EDIT BUTTON CHIME PROVIDES FOR SUCH SILLY MISTAKES.... NO THE EDIT BUTTON IS?
I STILL HAVE NEVER RECEIVED A STRAIGHT ANSWER TO THAT QUESTION.
CUSTOMER SERVICE SCRIPT MUST NOT HAVE AN EXSPANATION AS TO WHY THEY MAKE IT LOOK LIKE YOU CAN EDIT YOUR ACCOUNT INFORMATION BUT YOU REALLY CANT.
THEN THEY HAVE THE GAUL TO INFORM ME I WILL NEED TO SUBMIT VARIOUS FORMS OF PAPER WORK SO I MAY BE VERIFIED! BUT THEY HAVE EVERYTHING THEY NEED TO TAKE MY MONEY. THEY ARE JUST NOT EQUIPPED TO HELP ME GET MY MONEY OUT!
HORRIBLE EVIL . OMISSION IS IN ITSELF A FORM OF LIEING
" BIGGEST MISTAKE ILL EVER MADE"
AND BELIEVE ME I VE MADE SOME DOSEYS IN MY LIFE. FORCING ANY AND ALL I SEND MONEY TO BECOME MEMBERS FORCING THEM TO CONNECT EVERYTHING TO GET ANY MONEY. NEVER NOT ONCE GOING THE EXTRA MILE AND OVER NIGHTING ME A CARD. I CAN CONTINUE BUT I WANT TO SAVE THE REAL COMPLAINT FOR TWEETER, FB, GOOGLE, YELP, SNAP CHAT,YOU TUBE. BECAUSE IM GOING TO TELL FIVE PEOPLE EVERYDAY WEATHER FRIEND OR FAMILY OR RANDOM STRANGER THAT CHIME SUCKS! EVERYDAY FOR THE REST OF MY LIFE AND REQUEST THOSE PEOPLE ALSO TELL FIVE PEOPLE EVERYDAY THAT CHIME SUCKS FOR THE REST OF THEIR LIVES. PERHAPS MY LITTLE GRASSROOT EFFORT WILL GROW INTO A FB PAGE JUST FOR CHIME VICTIMS OR GAIN A FEW THOUSAND HITS OR FALLOWERS IM WILLING TO TRY AND SEE. BECAUSE I DON'T HAVE ACCESS TO MY MONEY IVE GOT ALOT OF TIME ON MY HANDS.

20

I am unable to speak to a real person
It's been the biggest mess ever

20

I was misinformed by a Chime representative which caused me to lose out on a provisional credit for funds stolen from my account. Please see attached.

20

Someone i thought i could trust had my card for the past month and took my money off my card and wont recive my money back

20

They closed my account and expedited my ssi check to me and when it came to me it was the wrong last name and when i tell them cause i need my money cause i am homeless they say they are going to re-expediate back to me but no they now saying they not and it will take 30 day this isnt right they made the mistake not me.

20

My chime account was susepened with 6000.00 dollars in it wont give me a explanation sent everything they ask for and still nothing i shouldnt have to do this anyways its my money that i earned and worked my ass for under no circumstances should they be able to hold my money its a prepaid debt card not the damn government

20

They closed my account for no reason and will not speak to me over the phone. Who does business like this. They closed it 3 days before my direct deposit is due and they tell me they will accept the direct deposit and will send me a check in 30 days. This is crap! if you close my account then you do not accept my direct deposit, you should reject it.

20

I was looking for another option to deposit my paycheck. After I signed up no problem. I read these tragic reviews. In order to avoid them locking me out of my account. I scanned my drivers license birth certificate social security card and pay stubs. And sent them to chime customer service. I got a very rude email response that basically said no one asked you for these documents. They also stated that they dont accept professionally scanned documents only pbotos?????

I became suspicious notified payroll immediately to stop my direct deposit. Luckily I caught it in time so these scumbags couldn't get a hold of my money.

I kept getting emails from chime basically begging me to deposit money onto my card. Something told me to check the app. These asshats locked me out of the app. I threw their card in the trash thankful these jerks didnt get their grubby mits on my hard earned cash.

Their CEO should rot away in Prison

20

I was told a while back that chime doesnt have deposit restrictions. Well i work for uber part time and yoi can link a debit card to the account to cash out earnings immediately. What ive noticed over the past week is that after several transactions they stop accepting the deposits. I called today and asked and the CSR told me they have a 3 deposit maximum per day or 1000 dollar per day limit. I was furious. I asked to speak with a supervisor. I was placed on hold for 10 min and after the supervisor got on i began to explain the situation. I noticed the background noise stopped so i said "hello" several times. No answer. She muted me. Wouldnt answer. Terrible customer service.

20

It is impossible to get through to a live person on your AVR system. I am with the Federal Reserve Bank of San Francisco and we are receiving calls from consumers with problems with their Chime Visa Card. They are being told by your staff to contact the Fed. This information is erroneous. We do not engage in consumer accounts. Please call 714-944-4973 to explain. Thank you.

20

I have tried using my new card at 4 different locations and it keeps getting declined. The reason is supposedly wrong pin, but that is not the case. I am unable to speak to anyone and I can’t get to my money! I’m so angry. This was supposed to be easy and efficient banking but so far it’s been a nightmare! I’d like to speak to someone but of course that’s impossible.

20

No phone number and I went to the ATM to get 30 off ATM and it denied my ATM withdrawal but charged it to my account

20

No phone number and I went to the ATM to get 30 off ATM and it denied my ATM withdrawal but charged it to my account

20

This is not Corporate headquarters #. They have broken the privacy act as well as FDIC law

20

I have been banking with chime since 9/18. I have not been able to access my account since 12/18. I have money in their "bank". My account card says Bancorp. Chime says my SSN is incorrect although it is the same one I opened the account with and the same one that is used to make my direct deposits. At I have sent my credentials at their request about 6 times; They say they need a "clearer" picture (for reproduction to commit ID fraud?) even though the info. is clearly visible. Bancorp Bank is not helpful either. Chime will not activate my new ATM card. What should I do?

20

I filed a dispute for several unauthorized transfers that happened at some point when I lost my google voice phone. No one from chime ever contacted me during the dispute to gather anymore information and they concluded there was no error, because of their mistake I am now out $500.

20

I cant speak with a customer service rep about my recent deposit....tried to use my card and it was DECLINED!!!!...IM AM NOT HAPPY....I WANT MY NOW!!!!!!!!!!!!!

20

WORST FUCKING BANK

20

Floor Manager David:3105568

Told me about waiting 3-5days for ACH. Tried showing signed agreement. I showed him it’s nothing in writing that I agreed to saying that.
Then states chin will post into my account ACH once it is received it is deposited immediately.

Then tells me must hold 2-5 business days.
I may loose a customer due to my funds not being in my account.

So where is it? If I loose this customer because you all want to hold my funds, you will be causing me injury and harm, as well as financial damages.
He was extremely rude short did not know his information contradicted himself and offered 0 solutions or assistance. I want and expect him to be fired.
Also I can not wait 3-5 business days for MY MONEY!

I need answers and for someone to contact me IMMEDIATELY. If this is not corrected today and chime causes my person and my property harm and damages, I will file a claim against Chile and hold you liable for damages and injury since your customer service refused to assist me.
702-827-8880
Sean

I expect to receive a call today
Also look up the trace number and find my funds

20

I tried to get stuff off amazon and the money got taken off and when it was time for amazon to take it off it got declined and now I am without the money that got taken off

20

I used my Chime visa card for the first time today by making a $300 cash deposit. It took three hours to process and put into my account which is ridiculous. I also have a netspend card and that takes 30 minutes to load onto my card. I thought using Chime would be more beneficial since there are no fees and boy was I wrong. Then after using the card once, I tried again and it was declined. I tried to log into my account through the app and to check the balance and figure out what was wrong and it told me my account was suspended. It also would not let me login to the account whatsoever. So now the money I deposited onto my card isn’t available to me and it can only be fixed by talking to a customer service representative which are not available 24/7. So now I have to wait until tomorrow to talk to a “human” to fix it. What a joke.

20

I cant get my account activated and eont pick up the phone

20

NO CUSTOMER SERVICES

20

Not being provided information about my account or disputing why it was being closed or being able to actually speak to a representative about a dispute that was previously placed.

20

If I could give zero stars I would!
My home burned down January 21 and we lost everything. A GoFundMe page was created to help my family.
I linked my Chime account to it.
Wednesday the account was suspended. No one ever answers to resolve the situation. I've sent them my ID, lease to the new place and copies of the GoFundme deposit notifications. I also sent the link to the news story. No one including 2 supervisors have been able to help. I even wrote to the CEO of Chime via Facebook and Twitter. If you go through a crisis do not use Chime. They are holding my money and we are starving.

20

I would like to address the fact. I am unable to activate my card for the simple reason is. I cant finish the sign up part because my information has change since applying for the card and now that I have the card its telling me that cant activate for reason other than. my phone number has change and address. oh and I forgot the password but unable to receive security code due to the fact my phone number has changed. You have my personal information now its telling me I cant open an account and no reason. I am pretty sure this may be a good card and all but you need a actual person to help customers get through this process before you decide to cut them with no reason why.

80

I keep getting a call that shows my own number on caller ID. Then it starts a computer voice saying this is Microsoft and they are about to cancel my license because several foreign countries have taken control of my IP address. They want information so they can change it for me...

It irritates me that they use my own number. Is there anything I can do?

60

I tried calling to resolve but no luck..... what is my user name? I thought is was robwilli7023OUTLOOK.COM

20

I have been on the phone with your bank several times today. I have not been satisfied with the run around I've been given. I am going to file a law suite against chime bank today. It seems that nobody has a way to talk with a vice president or the president of this institution. also, the customer service dept. lies about being able to see transactions that were denied. I have in my hand copies of all three attempts to pay T-Mobile for signing me up with this carrier. I have been lied to on many occasions by your staff this will stop today! I asked to speak to a senior staff member in corp, headquarters your people refused to provide me with the phone number. My experience with chime bank today is grounds for a major law suite in the millions of dollars. I am also contacting the feds with this complaint. I will have satisfaction one way or the other. my phone number is 805 734 8340. I want monitary compensation for the mistreatment I have been forced to endure. I am not talking about chump change either. call me before 9AM Feb. 7th.

20

I had a Chime account which i just started using on 02/04/19 by depositing $750 through WalMart (GDOT service member). i am not sure what happened, i tried to withdraw funds from ATM but not able to withdraw funds saying "your chime spending account is closed Please contact customer support specialist for more support" When i tried to call customer support specialist - automated voice will ask for your phone numer associated with your Chime account number when you enter your phone number it says "your account has been closed please contact 24x7 email service specialist' and hung up. When i tried to contact email service specialist they don't say any reason say (due to security reasons)..they are just expressing their helplessness ...i just don't know why and what they are hiding. I needed money and my money is struct in the card. Please help me resolve this asap

20

This complaint is long and detailed. The phone # on my acct is 213 487-5403. I have a voice mail problem with one of your wireless internet modem. I purchased it on Sept. 1, 2018. t have experienced many problems and have turn in one modem for another. The second one works no better,.still with NO VOICE MAIL CONNECTION. Again this problem has occurred frequently since Sept. 2018. I purchased the first item at one of your stores at Wilshire/Union in Los Angeles. Due to the many phone calls and problems , 2 weeks ago I went to another one of your offices to fix the problem. He fixed a SIM card problem and said that the battery was bad on my phone. I came home and have since used two other phones to see if there is a phone problem. I still have no voicemail connection. To say that I am angry is an understatement. I have talked to numerous people at your business service center and on other phone numbers. You can pull up my acct to see. This situation is very difficult and I need more time to explain it all to you.; There is no reason that I should be still having problems with a voicemail connection or the lack thereof. I wans this problem resolved or PLEASE PUT BACK MY ORIGINAL OLD HOME LAND LINE PHONE. I am sick and tired of this problem where the voicemail does not connect and it says that service is not available. Please call back later or not connecting at all. What if I have an emergency phone call that I need. I am not fond of cellphones but thank God for my cellphone as a backup number. That number i9s 213 909-5226.. If I do not hear from you within a week I am going to contact the CEO AT AT&T TO RESOLVE THIS ISSUE. You have credited my account more than once due to this problem and I don't have any problem paying my bill , but I do not feel that I should due to this problem. Since October of last year, 2 techs have been out to my house, and I have talked to at least a dozen people by phone about this problem/s. Everyone has a different story and a different number when you call in.; I have always valued AT&T service since I am an ex-employee. Now your service is getting like everyone else. Why change my phone is you cannot fix the problem. If it is not broke, then don't fix it. I have no problem with new technology but this is ridiculous. I have been patient and kind and if I don't grab the phone while it is ringing, I miss the call due to the voicemail command not working. I am looking forward to hearing from someone. I have tried to adjust the problem at home and have dealt with people in your office to no avail. People are good and kind but I still have a problem Someone name Masud at your Wilshire /Western office in Los Angeles but very good but also wrong when he said the phone that I HAD WAS THE PROBLEM BECAUSE IT HAD A BATTERY PROBLEM. I appreciated his health but I don't want a modem that is half working and yet I am due to pay a bill. Please contact me as soon as you can by the two phone numbers listed or e-mail me at the e-mail address that I gave you. If you want to wire me my address is 930 So. Bonnie Brae St. #331, Los Angeles, CA 90006-3047. I will be waiting to hear from you , and if I do not hear from you within 2 weeks, I will be contacting the CEO of your company. I am sure that he/she would not be pleased with this problem since I have never had any phone service but yours and that has been over 40 years. Thank you for your assistance. //Sincerely, Eura L. Bailey.

20

Locked account immidiatly after trying to withdraw somw money from an atm bullshit company will be closing the account aftee i get access to my money

20

Chime by far has the worst employees I've ever dealt with.... They don't care, when you speak with them they never seem to ever have a solution to a problem they always sound like they don't want to be there. (it's sad) You follow instructions and they give you the run around.... Also to add no one likes to take responsibility and when I ask for employees I.D. they lie and say they don't have one or say they won't give it...thats insane most companies you have to give that info to verify who your dealing with. I can honestly say I do not trust this company with my money the customer service is really bad the English of the employees are bad everything is just not up to pat like it should there's definitely a disconnect and I don't like it especially when my money is involved also you guys don't seem to take notes another issue SMH!!!! After this month I will no longer bank with chime I'm over getting charged for using ATM's and communicating with oversees employees who don't care... You guys gotta do something because at this rate more people are gonna look to leave this company... I'm over it hopefully after this dispute I can be done with this place.

20

My complaint is for days since you gave me this new Gmail account i had nothing but trouble and i have tried many way to get and still unable to get in it sucks, My old account has all of my email letters in there your so called New Gmail is crap as hell and now i have just one cell phone and you won't accept my number as for my Email address that once go to my old account i even shut out no thanks to you and all i ever wanted was have my old Gmail account back, I have found out there other clients who are complaining about this issue as well, Your Google company is a the most untrustworthy you lied to us and still you refuses to respond in helping us now my Facebook was almost wiped as well you people can't even try to be nice , and i paid good money for my internet and now you wasted my time you

20

I open an account with you guys Chime, with nothing more than a email address and a phone number. Now after I get a Visa card from you people and make a $200 deposit m. Now you people tell me I need government I'd, proof of address and hid know what else before you release my money..im reporting you people to the better business bureau and filing a law suit against Chime. And when I finally do speak to a live person, you people won't give a name or location. Now I definitely know your bank is a fake and you people are scammer s

20

I tried to take money out of an ATM and it didn't dispense! They said that they can't dispute it until it's no longer pending. This is insanity. If the transaction fails, then it shouldn't take your money. I will no longer use ATMs with this card!

20

My chime card was stolen and I had it deactivated and now after ordering a new card ,the individual who stole my chime card was still able to use it recently.I reported it and filed a dispute form. I have not received my a response and now my linked account to my chime is in the negative. No one is telling me me anything in or doing anything.

20

I noticed that my account suddenly was in the negative although I monitor it religiously and always make sure that I have sufficient funds to cover all my transactions, both pending and anticipated.

I did a little math and realized that I'm missing exactly $311 from the account.

I used the bot on the app at first but that proved useless, so I called customer service. I landed in the hands of the dispute department, after a long argument (I am surprised that people can argue with simple math) I was told that I need to be transferred to the actual customer service department. After being transferred I was asked to verify my account details again! After going through the motions of verification for the second time and one more argument involving very simple math (3rd grade math) the representative finally admits that he sees a double charge on his end. Because it's a double charge it needs to be disputed and as such he must transfer me to the dispute department again...

I was transferred, and they asked me for account verification details yet again, lol. After going through the motions yet one more time, I had to explain the whole situation again for the 3rd time. Another argument ensued and I was told that they don't see why their colleague stated that he saw a double charge. By this point I was incensed. I had been on the phone for more than an hour and no resolution was in sight. I demanded to speak to a supervisor and I was not going to settle for anything else. The supervisor came on the line after a few minutes of waiting and asked to be brought up to speed. Another argument ensued and he repeated what his underling had said, they cannot locate the claimed double charge and perhaps the team at customer support has access to more account data than they do. He assured me that he will transfer me directly to a supervisor at customer support. I patiently obliged hoping to recover this money and make sense of all the time I invested into this phone call. I got transferred to customer service and low and behold, it was not a supervisor but a regular representative and I was told that before they could speak to me we have to first... you guessed it, verify my ownership of the account, lol. By this point I was in disbelief, and trying to hide my full agitation from showing in my voice. I declined to explain anything to this representative and asked to speak to a supervisor, after a few minutes a supervisor was in the line. We spoke briefly and I realized that there was no point in speaking with her just as it was pointless to speak to all the other representatives I spoke to before her. Everyone I spoke to up to that point spoke English with a heavy Asian or perhaps phillipino accent. They could not clearly understand me though I tried my level best to vary my statements, use simpler words and break things down into tiny manageable chunks to facilitate communication, but to no avail. I was ready to quit, but in a last ditch effort I asked this supervisor: can I speak to your manager? She resisted but eventually obliged when I insisted. The manager came on the line after a few minutes and I explained to him that I've been transferred between his department and the dispute department 3 times and that I've been on the phone with them for 2 hours by that point. I then explained in the simplest terms that I've made deposits totaling x amount and purchases totaling y amount, but my ending balance does not match what these two numbers should leave in my account. There are $311 missing

He asked for some time to look into it, and after a long hold he came back and said: Sir, I found...

Then the line dropped. I didn't have it in me to call back. I was spent, and wasted so much that I desperately needed to spend working not haggling with my bank. I hoped they would call back, but they didn't.

Throughout this ordeal, I was never offered a resolution, nor any kind of customer retention gesture of any sort.

As fate would have it, I needed to call customer support at two companies that same night in preparation for a trip I was taking the next day. I spoke first to someone from customer support at Bank of America then to someone from customer support at Delta airlines. Both spoke clear American English without any accent I could detect. We understood each other clearly and my concerns were addressed in the most professional and efficient manner possible. I finished both phone calls feeling very satisfied. Yet, both phone calls stood in stark contrast with the call I had earlier with chime representatives. If chime wants to retain customers it needs to do more than offer fee free checking accounts.
-a pained current customer of chime bank

20

Chime closed my account. OK. But i had 3 disputes and can not find my way to the LIVE person support because the automate system will not allow.
I even had 2 returns that were sent over a month ago.
This company is HORRIBLE
I email them and 3 days later get a response.
Im so glad they closed my account
I would have if they did not

20

IM SO TIRED OF YALL PLAYING WITH MY ACCOUNT AND MY MONEY THAT I DEPOSITED IN THERE

20

They suspended my account claiming suspicious activity. I been a long time member since 2015. Not too sure I trust them anymore with my money.

20

The banks that are supposed to be fee free, are charging me each and every month. the check service they promised to help pay bills doesn't work. No one responds to all the emails, and there is no way to contact someone a live representative for honest answers.

20

I received my card but it has no numbers. I reached out to chime Cust support and they wanted my photo I’d address ssn which I provided. Not able to login to chime using the app. Contacted chime again. They sent me a link to reset my password but it was supposed to give a reset link to my phone to change password which I never got the code. This is a lot of issues when I haven’t even used the card

20

I have been trying to reach a live representative to speak to and have not had any luck! I had a direct deposit that did not go into my account. Unable to speak to a live person.

20

Account was close without give me my money!!!! I dnt want to dealings with this account just want my back!!

20

I have tried to get Chime to clear my account information from their systems and I have never been able to get this done. I don't know why. The say some third party company is in control of this process, but I can never get a straight answer from anyone.

20

Try log in my account & it ask for password. I put it in & then it wants me to get code sent to my phone to show its me. Put code in & nothing happens.Chime is too difficult. I should of just been able to just put my four digit number & that’s it. Too complicated

40

I made a considerable cash deposit to my Chime bank account .The funds posted in a short period of time. Immediately there after I send 3 Cash App payments to family members leaving more than half of my initial deposit in the account. Several hours later I attempted to withdraw cash at the ATM and my card was declined. I went to a second ATM and my card was declined a second time. I then attempted to log on to my online account via the Chime App and a notice the my account was suspended appeared. There is no apparent reason for my account to be frozen or my being denied access to my hard earned money without warning nor notice. I had friends with me who were relying on my ability to access cash rapidly. Moreover, I was in a public place in the presence of several other patrons whom were shopping at the time. Extremely embarrassing. And to add insult to injury access to Chime bank customer service was an email address and a phone number of a recording that disconnect the call outside of limited service hours. Extremely frustrating. I am seriously disappointed and equally concerned that money be returned ASAP especially because I have a very important purchase to make in a few hours.

20

I have submitted all the paperwork you need to re open my account. Danny Davis 01 31 84 ssn# 1794. WHY IS MY ACCOUNT NOT RE ACTIVATED.

20

I believe they have misplaced my deposit. they have no record of it and I know it was sent. Can you take care of that matter so no lawsuits will be filed. Thank you.

20

I had my tax refund split between two accounts. I received the deposit on my other account last week. Six days later and I have still not received route deposit to my chime bank account. I am unable to speak to a live person about this matter. All I get automated voice messages when I call and bot responses to email and app messages. I will never deal with this bank again.

20

Chime has the worst customer service imaginable and their app has glitches in it. Their people will never admit to a mistake or that they are wrong. They really have an exalted view of themselves that is very very off the mark. I spent 2 hours on hold and 3 1/2 hours on the phone before they finally did what I ask them. They do not respond to app requests so don't bother. My situation still isn't resolved.

100

I can't access my account number and routing number because I forgot it but I'm trying to transfer to a other Ban corporate banking to were I can transfer to other card

20

Chime customer service representative's are so rude. I have never dealt with such ignorance in my life. I filed a dispute for fraudulent activity on my account and they did absolutely nothing. Spoke with a manager by the name of Frank and he was rude as well they denied my claim and pretty much just said deal with it and wait 90 days after telling me I was approved for a provisional credit. I wouldn't recommended chime to an animal they suck.

20

The customer service representatives are so rude they hang up in your face and can never help when I ask for a manager they never get on the line I sat on hold a entire hour waiting.

40

Chime billing department blocked my card and suspended my account. I'm an army veteran who receives disability this is my only account. I've been contacting them for about a week they telling me to contact Bancorp. Bancorp is telling me to contact chime I've been without money for a week. I have kids I have to take care of bills I have to pay.

I tried swiping my card to pay for daycare to find that my card was suspended. To top it all off corporate doesn't make or receive phone calls so meanwhile while they hold your money hostage you just have to wait for them to respond back to you. I've been with them since they first opened have given them over 200k since I first started and this is how they repay me. They've just lost a customer in me and I'd advise anyone to deal with another company.

40

Thanks for let me know about those crooks & disrespectful people. I was think about open a account with Chime customer service but when I hear about the negative comments about those delinquent people. I'm thinking I'd be even crazy to try open anything with them thank for you comments.

40

It's been three different occasions that I used an ATM and the money didn't dispense! I use other cards at these machines for the last two years, but only Chime card does this! An error on the transaction, but no error on the withdrawal from the actual account. I'm suspicious of these transaction errors that still pull your money. Wake up folks we are allowing these companies and ATM companies take advantage of us.

The Chime service representative spoke with today literally lied! They give you the run around! Any banking entity can release your funds, but they have become lackadaisical and they benefit from these temporary lost transactions! Image you had 1000 people's money stuck in your account for two days! I'm switching cards.

40

I changed a transaction online and it did not go through. I looked on their website for an address but did not find one. What kind of legitimate company does not list their address on their corporate website? It really concerns me now that I am banking with a place without an address. It's not even a physical location.

40

I was told by your Twitter account to email you about my complaint with Chime. Well one day I purchased $5 in gas, the next stop is an ATM to get some money. My account balance was $100 less all of a sudden. I look my transactions and I don't see where $100 was gone, but it was gone. I tried to call Chime and it was after 7pm so Chime was closed for the night, they do not have 24/7 customer service. I email them my problem, but at this point I am screwed (pardon the language).

I am an Uber driver and this occurred on Friday. My account had hardly any money in it so I lost out on a weekends worth of work for Uber which is usually around $300-$400 and I still did not know why there waS money missing out of my account. Chime FINALLY got back to me through their messaging system on their app. They told me that my $5 gas purchase at 7-11 where I got the gas put a $100 "hold" on my gas purchase of $5. Chime said that they had no control over that and that I should go to 7-11 to straighten it out. I was appalled, customer service asking me to do the leg work of getting my $100 back?

I have been a customer of both Bank of America and Wells Fargo and I assure you they would have done the leg work to get my money back. After they told me that I had to go to the 7-11 to straighten out the situation, I told them that what they were telling me were lies. I always go to that 7-11 to get gas and I have NEVER had a $100 hold of my money for a small purchase of gas.

Then they finally sort of admit that it is their procedure to ensure there is enough money in the account to cover the purchase. So I told them, "so what you are saying is that Chime does not trust its customers?" I was done after that and I was tweeting about my experience with Chime and telling people to be cautious of opening an account with Chime. After I tweeting a few things Chime's Twitter account asked me to direct message them about the complaint. Well I direct messaged them telling them how customer service lied to me and that I lost $400 of pay because of Chime and that it was going to be hard to feed my children this week. After I sent them the message I was blocked my them, can you believe that?

So what I did was I found the CEO's Twitter account told him how disgusted I was with his company that he founded and that they were obviously not ready to be competitive in the banking industry. He has never contacted me once. I have gone on rants on Twitter just to give Chime a bad image. I tweeted about how their account contacts me, asks me about my complaint, and then blocked me. I guess they figured that was a bad move because a couple days ago they unblocked me, so I have started the rants again telling them to block me again like last time.

It might just be me, I don't know, but I think this is a horribly handled situation by a bank. Putting the blame on what happened to me on everyone except themselves until they were caught in a lie. Please feel free to reply to this email of you would like any more information and I would also like to know what a professional thinks of my situation a Chime.

Thank you for reaching out to me and being concerned enough to ask me to email you my problem. I look forward to your reply.

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