Wendy's Complaints Continued... (Page 32)

Went into Wendys on Fairgrove Church road Conover NC. Made my purchase and found one table that was half way descent to sit at. As I looked around more than half of the tables were the same way or worse. As it happened a manager came into the dining room and was asking people about the food. When he ask me I told him the chili was good but the dining room was dirty.

He said" hmm the tables are dirty". He turned and headed back toward the counter. I thought for sure someone would start wiping the tables, but none did while I sat and finished my chili. This is not the first time this has happened as a group of my friends and I go to this Wendys almost every Sunday night. It is a very good store but would hate to see it get ruined by neglect of the dining room.

Tuesday Jan 8th 2013 my wife and I always goes to the wendys located at 370 Main St Fredericton and last Tuesday I always order her the single baconator with just ketchup and cheese and bacon and when I go to the 2nd windows to get my order I always ask what is on that burger and they say just bacon, ketchup and cheese, and i reply ok because my wife is is allergic to all egg products.

I take it home and like always my wife checks her burger and sure enough there is mayo on the burger and we had to through it out. It made us upset. So on Jan 11 2014 we wend to Wendy's and ordered the same meals and sure enough I went through the drive through and confirmed that there was no mayo on her burger and the gentlemen did as the guys in the back because i heard him yell that's right captain. So we went home and guess what mayo on her burger.

They did replace both our means the the issue is that why cant they get our order 's right. if my wife took a bit out of that burger after i repeated that she is allergic to all egg products there would have been a lawsuit...... Our order was fixed and when i was talking to Jeremy he said that he was replacing our orders and giving us coupons for the inconvenience, he replaced our orders but no coupons in the bag. not happy with wendy's and will have to prove them selves again for my family be for i think of going there again

I am complaining about your store in Bartow, Florida. The employees park along the front-side of the reataurant so the customers have to park in far rear. My grandfather has Alzheimers and is handicap and if all of those parking spots are taken along with the front-side spots I have to park in the rear and make him walk to the entrance as I can not leave him in the building by himself. Please speak to the manager(s) at this location and have this problem resolved. Thank you for your time.

went to wendys in keene nh ordered two double stacked meals with no mustard or pickle when got them they were all wrong so took them back to workers up front they said were sorry and would fix so they gave me new burgers.

so i left as we wre traveling home we started to eat them low and behold they wre still wrong with me having a short temper the birds had them for lunch as i was nit going back to deal with them again and have not been back since i eat at fast food 2-3-times aweek guess it will mc ds for me

My name is Gary Messenger. I work in Carborro, NC and eat at the Wendy's on W. Main Street in Carborro. Last Saturday, May 4, 2013 at approximately 3:15 - 3:30 PM (EDT) I walked up to the counter to order a Double Stack, Fries and a medium Coke. There were two employees; a yound balck male and female. It was moderately busy as the two were trying to fill a couple of orders. I was at the counter for maybe 5 minutes and although the employees were working, they found time to talk with each other and a customer that it seemed to me that one of them knew. Whenthe mail emoployee finished with filling the order, he came over to me and said, "I now have time for you." Although he had observed me approach the counter I was not spoken to. Itwould have been nice to have someone say. "I'll be with you in a moment sir" What botherd me was that the two employees spoke to each other , but not to me. Also, their attitude was one of indifference to anything othert than their conversation and what was going on behind the counter. After my order was filled, I spole to the employee, (the male) and told him that I thought his attitude did not make me feel like my business was appreciated nor even wanted. As I fiiled my soft drink and returned to the counter to get my sandwhich I overheard the manager complimenting the employee about how good a job he was doing not even recognizing my concern. This demonstrated his indifference to my concern. As I returned to the counter to pick up my sandwhich, I asked to speak to the manager. He came forward and I told him my name and voiced my concern with how I felt I was treaterd. He did not apologize for I felt and cxomplimented the employee for doing a good job. I sat down and started to eat my sandwhich. While seated, the manager came over to my table and placed the amount of my purchase on the table and told me that I was wrong and keeping his employee happy and motivated was more important than my satisfaction. I said, isn't it important to have the customer motivated enough to return? He replied that, If I was not happy with his resturant and service that I just leave and not return. He'd prefer that I not come back. Thisa was the same manager that I had complimented a couple of weeks earlier for his service and how well the resturant was handled when he was there. I was not loud, I was not abusive in language nor gestures; All I wanted to get across was that I felt that his attention to my presence at the counter was not recognized and what he said to me, "I now have time for you" was quite indifferent and quite insulting. At the present, I have no plans to visit any Wendy's in the future. There are other such resturants that appreciate my business more.

I had a coupon for $2.00 off a premium salad. I ordered the half size premium salad and told the order taker I had a coupon the lady began arguing with me that a premium salad is a large salad, I said that's not what the coupon says, she kept getting louder then said her computer is programmed to take only coupons for the large premium salad.

From what I understand all salads besides a regular salad are considered premium for example spicy chicken salad, apple pecan, etc. I ordered the large spicy chicken salad but before i could make the order someone else got on the mike and started yelling at me.

I asked for ranch dressing and the lady said it comes with lemon dressing, and that is bull because i order this salad all the time. My other complaint is that when i pay my bill with cash the person handling my money is not wearing gloves and is handling my food.

So a few times I have been to Wendy's I have had horrible experiences. One time I ordered fries and asked for ketchup the lady told me they don't have ketchup and closed the door in the drive thru. Anytime the dru thru manager just threw the bag at me and closed the door. Needless to say, I had to wait and blow my horn just to be presented with an attitude becuase I didn't receive my drink. No apology or anything. So when I got home my sprite tasted like seltzer so I figured I would call them to let them know. They picked up and hung up. So I called the survey number with the complaint. Never heard from them. Then the final time I ordered the gentleman at the first dru thru door that collected my money was very nice and well mannered. This gave me hope. Then the second window and my bubble was popped. They didn't give me napkins or straws and once again slammed the door. I called the number and reported the incident and still no answer. As a large company I feel as though they should really care about feedback. Guess I was wrong.

My son and I had dinner at Wendys in Richland's VA. There were only two customers in line in addition to us. The cashier got the person's order in front of me wrong and then the server handed the lady the wrong item and stated , "Is this fine?" The lady left unhappily with the incorrect item. We waited approximately 15 minutes for our food as there were evidently no baked potatoes ready. When we sat down to eat my Cod filet was without the added cheese I payed extra for and the baked potato was cold. I took the sandwich back and watched them add cheese to the same sandwich and hand it back. I ordered unsweetened Wildberry tea due to doctor ordered diet and was given sweet tea. Let me add that this is not the first time that service at this Wendy's has been poor however we live in a small town and my son likes Wendys so I was willing to overlook it. We left the restaurant and I inadvertently left my purse hanging on the back of my chair. I realize of course as the manager stated when I returned that Wendys is not responsible for items left in their lobby. They are however responsible for the caliber of people they hire to run and work in and represent their company. When I returned I was told by the cashier that a curious couple had returned my purse and she had given it to the manager and he had put it in the safe. When I received my purse a $100 bill was missing! I work full time and am a full time student and mother of three. This money was set aside to pay bills! I was told the general manager could not be reached that she was on vacation. He gave me an 800 number and said he did not know who it was for. He said there were cameras and when he had time he would review the video but otherwise he was sorry he could not help me. The cashier immediately left as she smiled and said ," Have a nice day " I felt hurried out of the restaurant. I left and filed a police report. I suppose I am naive but I grew up in a time when a company cared about the customer. This particular location gone beyond taking away my faith in the honest American hometown restaurant. I will not eat there again and you better believe I will share my experience. I would hope as a corporation Wendys cares enough to investigate the poor service and management of the Richlands VA location!

I went to Wendy yesterday after church and purchased food from the dollar menu to hold us over until dinner. This visit was around 2:30 pm.
My son got a hamburger. Once we arrived home the hamburger had a plastic piece in with the burger. I took the hamburger back immediately. My son has some serious health issues. This could have affected his health.

We took a picture and return the burger back to Wendy. The manager on duty did not apology for the plastic being put in the hamburger. The manager took the sandwich after I show her what I was talking about. I asked for another
sandwich. The manager put the burger in a back and put it under the counter.

This is a manager at wendy representing the business and shows no customer concern at all. I would like to know where do wendy gets these unprofessional manager with no work ethics, or great customer service skills. This should be addressed to every employees about making sure the food is prepared properly.

The other complaint is when the cashier is working on the register and they go and start putting the fries and chickens nuggets in the bag. The workers do not have on gloves. Once, the worker put the food in the container and put the fries or nuggets in the bag they touch the food with their thumb.

Remind you they did not wash theirs hands. Once, they finished with the food they go back and ring up others customers still have not wash their hands. I am sure the Health Department would not take kindly on how the food is being handled by the employees. The store rating number need to changed until all the workers make sure they wash their hands before handling customers food.

I know an employee who works for the Wendy's franchise within the Western New York area, I recieved a phone call on 12/3/2012 that he/she would be pushed down to a part time employee in order for your Corporation to save money because the company has decided that they do not want to be bothered with covering the employees insurance coverage once Obama Care proceeds to the next step. They decided they wanted to begin early, so by January 1st all employees except for managers would be cut down from what ever they had been working for throughout their employment history to 28 and lower. I find this very unfortunate because with this day and age men and women are searching for opportunities within any company to be able to try to afford rent, groceries, and car insurance on a minimum wage paycheck and now your corporation is helping them to struggle more as if they already are not to begin with. No it is not easy searching for a job, or snapping your fingers to get a brand new car. Just because the CEO's of the company decide they do not want to pay for their employees because they are covered under insurance and they have roof over their head just shows exactly what this corporation cares about. You'd think to have a great business that is successful is that you take care of your employees, i personally work in sales and i make sure that my salesmen and women are happy because if they are not their not going to sell and I'm not going to make money. Besides increasing your prices to an outrageous price for food thats a heart attack waiting to happen was one step closer to me realizing i will never eat at your corporation again, exspecially now with the idea of saving money. I find it disgusting and ignorant. I will tell every person I come into contact with about this, because it is truely unfortionate since you have multiple locations that are bringing money on a daily basis.

I work for wendys in Muskegon mi 49442 on Apple for 11 months and through out that time I had work in a very Hostile environment that was create by my boss Tracy at the time who i felt was races i couldn't put my finger on why she treated me the way she did in till the distract manager switched managers with other stores and one day see spoke the N word with BItch.

I knew then what i was dealing with I was talk to crazy and disrespect to the point i would come home and cry about it because i didn't know how to go about reporting anything wendys was my first job and all i could think about was my kids so i stayed to make the money thinkin it would end alot of times i didn't want to come to work because the place was sometimes unworkable and when i did work i was talked about my proformance.

But the hostile enviroment made my proformance go down when finally i talk to crissy she did nothin about it but refered me back to her neice tracy whitch was the general manager at the time but i will make a long story short today i left wendys after a meeting we had regarding another discriminating act i was ready to take my 2wk notes she told me i shouldn't even take a 2wks notes if im going to quite and she didn't allow me to so as im leaving she said to me are u sure by that time i felt so intimidated and my emotions was kickin in.

So i left feelin as if this meetin we just had turn to something else and the blame was put on me she went to pullin out my complaints they had of me reading pointing out everything i have supposely done and that hurt and she talk to me like a child not only have i went through this but others its much to this its unbelievable the things that take place in that store.

I couldn't take it anymore knowing that crissy was discriminating she never saw what her manager did she never really was there so when things was brought forth no one would say anything on my behalf about what was an has been going on so she would take her managers side an honesty since they was family and some what closed they are going to make sure there buts are cover even if they have to lie.

Thanks for this page and allowing me to tell what has been going on.

I went to Wendy's in Lauderhill, Florida on Oakland Park Blvd. on January 25 around 10pm. I clearly told the drive thru lady that I wanted a Baja Chilli Salad with no Guacamole and tortilla chips. After receiving my order, I then had to go back. I politely told her that my salad did not have the tomatoes or the cilantro onions that are ALWAYS chopped on topped. She gave me attitude, took my salad and came back with two big tomatoes and onions on top NOT CHOPPED and said "Is that good enough". The nerve of that woman, shes lucky I should have asked for a freaking refund. I'm SO UNSATISFIED!

On Friday October 19th of 2012 at 6:25 approximately I stopped at the Wendy's located on Rte 30 an in Chicago heights to order some food for my children an was greeted by a extremely rude employee who was unpleasant from the the ordering to window pick up not responding when I said anything an gave me the wrong total twice after giving a coupon for my children's meals in today's economy the people you hire need to take their job a little more seriously because there's other people out there that I know could do the job much better an to satisfaction I also got the employees name on my receipt in which it was shanice H

Why is it when u ask for a senior drink, that the cashier doesn't automatically give you a discount. You think she would ask if your a senior and give u the discount. We never get our senior discount we go to Wendy's. and they sure do give you more ice than you need, and not alt of the drink

After watching a commercial on TV for Carolina Classic burger we decided to try one. The comercial showed a nice burger with plenty of chili, slaw and onions oozing from the sides of the bun.

When we opened our order of two Carolina Classic burgers, after going thru the drive-thru and getting home, we looked at the burgers and thought at first we had gotten the wrong order since all we saw from the outside was burger and bun. When we looked under the top of the roll there was about a teaspoon of what looked like slaw, chili and onions all mixed together and AUGUSTnot covering more than half the burger.

I can't believe this kind of misadvertising is Wendy's policy. If Wendy's want to sell this inferior version of Carolina Classic they should only charge 99 cents, which is more than it was worth, instead of around five dollars each, which is what we paid. BUT NOT AGAIN. Long-time-Wendy's customer

At 6:32, 12-26-12 I pulled into the drive thru at the local Wendy's. I placed my order (1-#6, no lettuce, no tomato and a small sweet tea). The girl taking the order gave me a total of $13!!! I explained that I only wanted one #6, she audibly sighed over the mic and told me to "Just pull around." Like she was annoyed at having misheard me in the first place! Then I pull around, she opens the window and says "You did say two, not one." (I did say sweet tea, so I don't know if she heard tea and thought two or what.) She did not give me a new total, she did not smile, nothing, just a snide nasty comment and nothing else. HOW RUDE!!! Customer service does not mean call the customer a liar, pretend that they were in the wrong, and act like you are the queen of all drive thru windows! She took my money, luckily I order the same thing a lot, so I knew what to hand her, then she tosses my change at my hand and slams the window closed in my face while I am trying to request a receipt and some ketchup. Once upon a time, I worked in the fast food industry doing what this girl does for a living. I NEVER would have even thought about behaving in the manner that this girl did while at work, especially not in front of or toward a customer!!! I am NOT pleased with this Wendy's branch. I usually go to this location a minimum of 12 times a week, or more, because my schedule does not allow me to eat at home often. I spend nearly $100 per week at this restaurant and my grandmother and her friends have social time there every other day, and these ladies spend money there also. I WILL NOT BE GOING BACK and tomorrow morning, before grandma heads out for her daily breakfast with the ladies, I will be relaying this experience to her and her friends. I am going to recommend they go elsewhere from now on, there are other options like the local bakery for breakfast and coffee. Otherwise they will probably be disrespected and belittled too. I expect some action about this persistent problem (not the first time, I was giving her the benefit of the doubt before, no more).

To whom it may concern,

I have a family member that is employed by Wendy's in Birmingham, AL area code 35223. The General Manager who is running that store is a liar, cheat, and he sleeps with every female employee at that restaurant. He goes around telling lies about people, and it's just not right!! If someone doesn't do what he wants them to do their hours per week suffer!!!. This is an abuse of power, and something needs to be done about it. The majority of people he hire is from work release centers with people who need a second chance. I feel like he hire these kind of people because they are at their lowest, and they need for someone to give them a chance, but I'm pretty sure after working for Cedric, they wish they were back in prison. Rumors are going around that he has a baby with his Assistant General Manager a.k.a Ne-Ne or Me-Me is all I know. This has really gotten to be a problem with this establishment, and it's ashame that the employees are afraid to say something for fear they will lose their job. PLEASE SOMEONE NEEDS TO GO DOWN THERE, AND PUT A STOP TO THIS MAN BECAUSE NOT ONLY DOES IT AFFECT MY FAMILY MEMBER, IT IS AFFECTING HIS FAMILY, AND OTHER FAMILIES ARE BEING DESTROYED BECAUSE THIS POOR PISS OF A GM STARTS SO MUCH MESS AT THIS LOCATION. CUSTOMERS ARE BEING TALKED TO ANY KIND OF WAY, and so are employees. I hope this is just not a place for a person to vent, and hopefully this goes straight to the coporate office and not to the store.

Late night service is bad at wendy's in Yazoo City, MS. Everytime I go there after 10:00p.m., the fries are either cold or its like they drop them back in the grease they are served very dark. Sometimes the burgers are cold and the nuggets are like they are dropped back in the grease and then served, they are very hard or you can not chew them. I enjoy eating at wendy's but hate wasting money when the food is not hot and or fresh.

I purchased 2 double Stackers and some fries like i do a lot after work at 12 15 am on Saturday morning on November the 3rd.2012. My Fiance ate the fries and then the burgers and almost immediatly made him very sick to the stomach .The same Day went to Wendys to return the Bag with half a Burger left .The Manager on 2nd Shift named Michael asked me what do you want me to do about it?.Just wanted my Money back ,and a apology wich i never gotten .Guess Wendys will not be my Stop anymore.

Wendy's is supposed to be a fast food restaurant. I work in Greentree, PA and try to go to the Wendy's on Noblestown Road for lunch. Had to leave numerous times due to long long lines due to slow service. I only get a 1/2 hour for lunch and it is impossible to go here. They only have one person running the register during prime lunch hours which is ridiculous. When we question the employees, they always make an excuse that someone called off, etc. but it is not the truth. It is like this all the time during lunch hours. This particular store needs extra help during the peak lunch hours and has to have two registers open. There are constantly people leaving due to the long lines. I would enjoy going here for lunch but the service has made it impossible.

I have pictures to back this but to me this was horrible. I walked into Wendy's to find water pouring out of the ceiling into three large pans on the ordering counter. Not only was the water in the pans but also all over the counter and the floor, it was also poring out in the dining area as well. When asked what was going on I was told the air conditioner was broken. Now I did order and my food was handed to
Me right over the area leaking, boy do I feel safe. This is a HUGE safety issue and should be shut down until it can be fixed. To dangerous.



Disclaimer: This complaint was submitted by Margaret Anderson on 09/01/2013 at IP address 74.133.120.31 using our Wendy's on 41n Henderson ky complaint form. This opinions contained in this Wendy's on 41n Henderson ky customer review titled, "Water pouring from ceiling on food dispensing area." do not reflect the opinions of this website.

Ordered a double bacon portabella burger combo and that is what I paid for but what I got was a cold burger on a smashed bun and it was a single not a double very dissapoited never had such a horrible buyer.

I ate at the Wendy's store #9777 in Magna, UT on the 17th of March, 2013. The girl waiting on me kept coughing into her sleeve while taking my order. My large fries were cold and I ordered replacement which never came.

I told the girl that waited on me that both ketchup tubs were empty and during my 20 mins in the store the tubs were not filled. When I asked for the manager to address the problem with my service, they had to call a person from the back that spoke English to translate.

Trash bins were full and overall condition of seating area was dirty.

Every time I go to Wendy's I have a bad experience! I won't rehash them all but today, I ordered a meal that was almost $8.00! I took the drink off & it was $7.00! Everything is a-la-cart! Then after paying $7.00 for small fries & a cheese burger, the fries were not hot & they were burned as well as they were cut from the ends of the burger! Pitiful! I NEVER get a fresh, good, low cost meal @ Wendy's! The people that work there do not care! They are so use to giving bad service because they are friends of the manager & don't speak English so it don't matter what they do the manager will protect them! I will NEVER go there again!